Page 1


JULY 2017

"A Hospitality Networking Organization"




Aracadia Area Owl Balloonatics Campbell Chamber of Commerce Canine Companions Catered Too! Cinnabar Hills Golf Club Citti's Florist Club Sportiva ComedySportz Cooper Garrod Winery Corinthian Transportation Dry Creek Grill Eastridge Fogo de Chao Fortina Gilroy Welcome Center Guglielmo Winery Holiday In Silicon Valley Homeswood suites by Hilton San Jose North Hotel De Anza Hotel Valencia Il Fornaio San Jose La Pastaia LVL44 Magnolia Jazz Band Mountain Winery Moving Green Today Pier 39 Roudon-Smith Winery San Jose AV San Jose International Airport San Jose Marriott San Jose Theaters Santa Clara CVB & Convention Center Santa Cruz Mountain Wine Growers Association Sedona Pies Silicon Valley Business Journal SVO TAPSNAP 1050 Team San Jose The Tech of Innovation the Ultimate Benefit Tony’s Caterer Vacation Club Professionals Winchester Mystery House Wrights Station Vineyard & Winery

Dining with Bella! Rookies Sports Lodge – Downtown San Jose

Dine Downtown San Jose Restaurant Week is July 7-16 Some of downtown San Jose's best restaurants will celebrate Dine Downtown Restaurant Week with prix fixe meals, discounts and chefs’ specials from July 7-1 Participating restaurants include: · 71 Saint Peter Modern European Kitchen · Café Stritch · The Farmers’ Union · The Grill on the Alley · Habana Cuba Restaurant · Il Fornaio · La Pastaia · Loft Bar and Bistro · M Asian Fusion Restaurant · McCormick & Schmick’s Seafood & Steaks · Mezcal · Mosaic Restaurant and Lounge · Nemea Greek Taverna · Nomikai Social Food + Drinkery · Olla Cocina · Our House · Poor House Bistro · Scott’s Seafood San Jose · SP2 Communal Bar + Restaurant

We were downtown for a wine event recently. Turns out the wines weren’t to our taste and so I suggested we hit Billie Berks for a quick dinner and then home. I was surprised to see that Billie’s is now the Rookie’s Sports Lodge, which shows just how often I go downtown I suppose. At any rate, Rookies was rated the Best Sports Bar – 2017 in the best of the best Metro. I can see why. Rookies are the second location, with the first being on Meridian. The downtown location has a startling number of big screen televisions playing every possible sport you could watch. The staff is welcoming, but frankly underdressed. I’m not being too picky, but you couldn’t really tell staff from customers. We went during the week, so had no problem finding seats at the bar. There are 40 beers on tap. Enough selection to satisfy every taste. I chose to have a Moscow Mule and it was delicious. The menu is full of things I want to try so I will be going back. On this evening I went with the Gobble up Burger - All Natural Fine Ground Turkey from Bassian Farms with Diced Apricots, Fresh Sage and Thyme. I was surprised at the size of it and could not finish it, but it was absolutely delicious. My buddy had the Skillet Nachos - House Made Chips, Monterey Jack & Cheddar Cheese, Slow & Low Black Bean (Vegetarian) Chili, Pico and Jalapeños. We added Shredded Chicken, Guacamole and Sour Cream. It was so big we would have needed more people to finish it. The biggest surprise of all was the cost of the meal, which was under 40.00 with drinks. In addition, between 2 and 6 p.m. you would also get a happy hour discount of 20% off. So, to recap: Cool environment, great food, inexpensive bill, and welcoming staff – what’s not to like?



There is plenty going on in July, and we are sharing some of our top picks. For a complete calendar, see our July issue or, for a full guide to the area, visit

Check out some of the best live music around at the Stanford Jazz Festival. Performances include an all-star lineup of singers and instrumentalists performing standards from the Great American Songbook (7/1); a duo by pianists Dick Hyman and Ken Peplowski (7/5); the Tommy Igoe Groove Conspiracy reimagines the music of Steely Dan (7/8); rising star pianist Shai Maestro and his trio perform (7/9); trumpeter and vocalist Andrea Motis swings with Scott Hamilton (7/15); pianist Taylor Eigsti leads his quartet (7/30); and legendary pianist George Cables performs with his trio, plus Ravi Coltrane and Anat Cohen (7/31). 8pm. []

SUMMERTIME FESTIVALS Summer is here, with plenty of festivals to tickle your fancy this month. Sample chili delicacies at the Palo Alto Summer Festival and Chili Cook-Off (July 4). [] • Artists display their fine and functional art works at the Palo Alto Clay & Glass Festival (July 8-9). []• Original artworks and local wines come together at the Los Altos Art & Wine Festival (July 8-9). [] • Menlo Summerfest (July 15-16) celebrates the best of summer with local food and drinks, arts and crafts booths and live music. [] • The PAL Blues, Arts & BBQ Festival (July 21-22) features local and national blues musicians, as well as a BBQ and art booths. [] • Enjoy local brews during Silicon Valley Beer Week (July 21-30). [] • Savor Cajun food and jazz at the Taste of Orleans Festival (July 22-23 & 29-30). [] • Celebrate the stinking rose at the Gilroy Garlic Festival (July 28-30). []

SUMMER’S CHAMBER MUSIC SOUNDS Music@Menlo (thru Aug 5), an annual festival, features a series of performances by some of the world’s great chamber musicians in a celebration of the violin. In July: Program I (July 15) highlights the works of early violin innovators; Program II (July 16 & 18) spotlights Haydn, Mozart, Beethoven and Viotti; Program III (July 20 & 22) explores the Classical period into the 19th century; Program IV (July 23 & 24) surrounds German Romanticist Joseph Joachim with signature works by Schumann and Brahms; and Program V (July 28 & 29) includes pieces by French violinist Jean-Marie Leclair. [] A MUSICAL SENSATION COMES TO SAN JOSE

DINE DOWNTOWN SAN JOSE Experience a new hot spot every night over 10 days (July 7-16) with this annual event when restaurants offer specially priced, threecourse meals. Check out the best eats downtown has to offer from new up-and-coming restaurants like Olla Cocina and The Farmers Union to recognized, award-winning downtown icons such as The Grill on the Alley and Il Fornaio. Whether it’s Cuban, Asian-inspired, steakhouses, Italian or beyond, there’s a meal to satisfy every craving. []

From the Emmy Award-winning creators of South Park comes The Book of Mormon (July 11-23)—an outrageous comedy musical about a pair of mismatched Mormon newbies who are sent on a mission to Uganda. With original songs that range from filthy and obscene to sweet and full of heart, The New York Times calls it “the best musical of this century.” []



1:00 p.m.: The Hawaiian-style Coconut’s Fish Cafe is becoming many Cupertino residents’ go-to spot for fresh seafood. They’re most well known for their fish tacos, but the coconut shrimp and poke bowls pack a punch, too.

An Hour-by-Hour Guide to a Day in Cupertino By Megan ZhangNO COMMENTS Posted on Jul 7, 2017 When you think of Cupertino, the first thing that pops into your head is probably the fact that this quaint city houses the headquarters of Apple, one of the most powerful and influential corporations in the world. But Cupertino has a lot more to offer, and the city is packed to the brim with familyfriendly activities, diverse dining options, and picturesque parks. So get ready for a busy day exploring the gems of Cupertino. 9:00 a.m.: Good morning! Strap on your sneakers because it’s time to head out for a packed day exploring Cupertino. Whether you’re driving or taking an Uber, we hope you’re hungry for what’s next. 10:00 a.m.: You need energy for all the exploring you’re about to do, so better fill up on some delicious brunch. If you love that old-school diner feel, you’ll love Bobbie’s Cafe. The cozy atmosphere is second only to the mouth-watering eggs Benedict and crispy hash browns. 11:00 a.m.: It’s not just Napa Valley that makes California’s wines world famous. Ridge Vineyards offers world-class wine-tasting with breathtaking views of the Silicon Valley. Whether you’re looking for a crisp white wine or rich red wine, you’ll find at Ridge. Enjoy $10-$25 tastings on the weekend at their scenic Monte Bello location in Cupertino. Before you go, make sure you’ve got a designated driver, or plan to take an Uber.

2:30 p.m.: You’ll want to get moving after a big lunch, so stop by Cupertino’s Memorial Park. It offers a baseball field, playground for the kids, and grassy fields to stroll through. Soak up some sun while enjoying the peaceful atmosphere. The park also frequently plays host to cultural festivals, summer programs, and children’s events, so check the calendar to see what’s on the roster! If you’re looking for a more challenging hike, the nearby Rancho San Antonio Open Space Preserve is one of the most popular hiking destinations on the San Francisco Peninsula, with 24 miles of scenic trails. Enjoy spectacular views of Mt. Tam and Mt. Hamilton from the Wildcat Loop Trail, gaze down at the Santa Clara Valley from the Black Mountain Trail, or take the PG&E Trail for a real workout. 3:30 p.m.: No trip to Cupertino is complete without a visit to the famous Apple Campus. Stop by the special campus store and pick up some gadgets or accessories. The 1 Infinite Loop Apple Store offers unique gear you won’t find anywhere else, like Apple thermoses, T-shirts, notebooks, and more. 4:30 p.m.: Cupertino didn’t build its Main Street until 2016, and the lovely downtown area is becoming a favorite hangout spot among locals. Enjoy some macarons at Alexander’s Patisserie, grab a pick-me-up at Pressed Juicery, or check out some of the local shops. 6:00 p.m.: Can’t decide what cuisine you want to enjoy for dinner? Go with Gochi Japanese Fusion Tapas, and sample tasty Japanese items that blend both eastern and western flavors. The unagi pizza, Hamachi tartare, and clay pot rice are popular options. 8:00 p.m.: Got room for dessert? Hit up a local favorite before you head home. Icebox has delicious macaron ice cream sandwiches. Unique combinations like chocolate macarons with green tea ice cream or chocolate chip cookies with ube ice cream are popular among regulars, but you really can’t go wrong here. VALLEY ACCESS ELECTRONIC MAGAZINE/ 4 VALLEY ACCESS ELECTRONIC MAGAZINE/3

MEET THE NEW GM HOTEL DeANZA Hoellrigl has strong beliefs in the values of hospitality and serving from the heart. As the newly appointed General Manager of Hotel De Anza in San Jose, he drives the hotel’s vision of providing guests a personalized experience through intuitive and heartfelt hospitality. This, matched with De Anza’s 1930s flair, newly remodeled rooms and a passionate team, sure sounds like a great recipe for success. Recently joining Hotel De Anza’s management company Destination Hotels, he led projects for American Express at SFO, and Los Altos Vineyards as General Manager. Before moving to the San Francisco Bay area in 2014, Hoellrigl was General Manager of Gallery One Hotel for Hilton in Fort Lauderdale Florida, where he drove this 231 suites and lifestyle hotel to new levels of achievement. Holding the position of director of operations at Hilton Sharm Waterfalls Resort in Egypt for 4 years, he managed the business through several situations of political unrest before the transfer to South Florida. After getting a degree at Austrian tourism school Absam, and a food and beverage apprenticeship in 1991, Hoellrigl showed his passion in various food and beverage divisions of Europe and California. The Los Angeles Times later wrote about his "International flair and artistry". He built his career in Germany and later in Anaheim, California where he first joined the Hilton family in 1995. Hoellrigl had the opportunity to liaise with some of the most respected names in France, like Hôtel le Bristol Paris with three Michelin stars and awarded best hotel in the world in 1998, and the team at Hilton Suffren next to the Eiffel tower before returning to the US. In 1999, he served as senior sous chef at Restaurant Pinot Provence, in Costa Mesa, Orange County before joining Surf and Sand Resort & Spa in Laguna Beach, California, as executive chef.

In 2001, Hoellrigl concluded his culinary curriculum at the 1713 constructed Daun Kinsky palace in Vienna, Austria. At this prestigious address he was nominated newcomer chef of the year by Gault Millau, named chef of the year by Lifestyle magazine Vienna and presented the restaurant of the year award. Having received additional certificates and diplomas in management, international wine sommelier, financial controlling, marketing, public relations, he worked as food and beverage manager at the Salomon Rothschild family owned Das Schloss an der Eisenstrasse near Vienna. After the very successful positioning of this landmark business in the top establishments of the country, he led the pre-opening and opening of the award winning wellness oasis and thermal SPA, Balance Resort Stegersbach in Austria. The resort was later awarded hotel of the year and restaurant of the year. In 2006, Hoellrigl took on his first hotel manager role at Hotel Post, a superior ski resort in the Austrian alps, and later general manager at the Grand Hotel Europa for the Rome based Palenca Luxury hotels until 2008. He rejoined Hilton in 2008 at Hilton Kuwait Resort as director of food and beverage where he remained until transferring to Egypt. A native of Austria, Hoellrigl has visited 44 states in the US, Mexico and Canada and several countries in the world. He speaks three languages fluently, communicates in some others.

CULINARY CHAMPS – Martin Hoellrigl, seems to be a hands-on kind of guy. The sauce that La Pastaia, the restaurant at the Hotel DeAnza, entered in Little Italy San Jose’s Boss of the Sauce competition included vegetable and herbs grown in his garden.

HOTEL DeANZA will be hosting our October our annual event Halloween Party with our co-hosts NACE.


Beyond the Concierge Desk: AreaOwl’s Hotel Assistance

• AreaOwl is a flexible, self-managed marketing platform for local businesses. Businesses can manage and update the content of your business page, or adjust when and where to list the page. Signup for a free account to start attracting more guests to your business today! [] AreaOwl’s goal is to facilitate collaboration among hotels and local businesses to make sure visitors to the San Jose and Silicon Valley have a wonderful experience during their stay so they keep coming back.

Tavis Lampman (right) and Brenten Romano, concierge at the Fairmont San Jose

It takes a certain personality to be a hotel concierge and especially at a five start hotel. Such is Tavis Lampman, the lead concierge at the Fairmont in San Jose, CA []. Lampman has worked at the Fairmont for about 10 years, so it is fair to say he has seen a lot of the day-to-day in the hospitality industry. Lampman’s job is assisting guests with a variety of needs as well as setting just the right tone that makes his guests know they are valued and the Fairmont is there to help make their visit as wonderful as possible. Assisting the concierge desk The Fairmont is a beautiful and fairly traditional hotel in the heart of Silicon Valley. Most of the guests are business people attending meetings or conferences. For visitors’ requests, Lampman says besides looking for restaurants, visitors are looking for places to shop or where they may find a place to relax or find entertainment. To help the Fairmont Hotel concierge desk answer these questions, the hotel is using AreaOwl, the online guest service tool that is on a tablet located at the concierge desk. Visitors to San Jose have a variety of needs, from the most basic such as where to find the best burrito, where to get your nails done or buy that pair of socks they forgot to pack. • AreaOwl is at the ready to offer a myriad of restaurants in the neighborhood with full menus, hours of operation and location. Restaurants can also add a link to their online reservation page to capture the business on the spot. • AreaOwl is an engaging and convenient guest service tool for hotel staff to efficiently show (not just explain) local choices to guests, even with limited English. It will help enhance the quality of your guest service while also improving efficiency, hence reducing guest service cost. [] • AreaOwl is also portable on a smartphone so the information is available at the fingertips of the guests, in their room or on-the-go. • AreaOwl is a great way for local businesses to attract travelers visiting the area. Many of the Fairmont’s guests like to ask hotel staff for local suggestions. By listing your business on AreaOwl, it is naturally easier for hotel staff to suggest your business to their guests, especially when your business page has nice photos, menus, and other helpful information. []

Just the right amount of technology Lampman says the Fairmont had been looking for something to facilitate offering guests the name and location of restaurants, but couldn’t go beyond the basic information. With AreaOwl, visitors not only get the name and location, they can see a menu, photos of the atmosphere and food, and hours of operation at their fingertips. It was the perfect solution to add to his “mental List” as he calls it when guests come to the desk looking for a special place to dine. “We don’t want our hotel to be overrun with technology,” Lampman said. “I don’t want to see us using holograms showing guests to their room.” He prides the establishment in offering personalized service with the convenience of the technology. Lampman said that AreaOwl fits into that niche nicely. Very often business visitors will bring their spouse while they are here for meetings or conferences and it is the spouse that will be looking for something to do during the day beyond a restaurant. AreaOwl helps in fulfilling that request with listings of shopping areas and local events such as local theater, parks or sports activities. Not all requests are simple Lampman tells the story of a visitor who wanted to see Yosemite while he was here. The gentleman did not have a car and didn’t want to rent one to drive there, so he asked Lampman if he could arrange transportation from the Fairmont to Yosemite. After several hours of research, he put together a trip that involved taking a train, a bus and a shuttle to the park. There were seven pages of detailed information to manage the process. The next morning when the guest arrived at the concierge desk to get the information, Lampman showed the plan to the guest with all the details involved. The guest took a look at the travel program, declared it was much too complicated and walked away. While AreaOwl cannot prepare a seven-page detailed itinerary on how to get from San Jose to Yosemite (and back!) in a day, using only public transportation, it does provide local public transportation information and schedules at your guests’ fingertips.

For more information, contact us at


HOW NOT TO BE THE GUEST EVERY HOTEL DREADS TO SEE It’s peak travel season and many people still prefer staying in hotels. Hotels and their staff provide services that allow us to enjoy being taken care of. It can be a positive experience for the guest as well as the staff, if everyone behaves. Here are 9 do’s and don’ts for hotel guests: 1. Don’t approach the reception desk while chatting on your mobile phone. The hotel staff will no doubt have some questions, out of respect and practicality, hang up. 2. Do not speak in a condescending, demanding, and impolite manner to staff. He/she is not your personal servant; they are there to provide a service.

Biology is technology,

Open NOW! Biology has become a powerful and revolutionary technology in today’s world, uniquely poised to transform and propel innovation in the near future. BioDesign Studio engages the public in interactive exhibits that spark imagination and confidence with the burgeoning fields of synthetic biology, bioengineering, biological design and DIY biology.

3. Don’t complain and cause a scene about the price of the room to score an upgrade. You were aware of the terms at the time of booking. A tantrum is not a respectable way of getting anything. 4. Don’t participate, instigate, or voice your controversial opinion with staff or other guests. While conversations occur, respect and tact should guide your tongue. 5. Don’t sneak your pet into your room. If you adore Fido, pay-up! Today, there are many pet-friendly hotels, so there’s no excuse. Isn’t Fido worth it? 6. Do keep your voice down. This applies to arguing, enjoying a romantic moment, watching television, and loud hallway chit-chat. 7. Do not destroy the room; you pay to use it, not abuse it. Unless you’re a self-indulgent rock start (who can afford to pay for the damage and has some image to uphold), treat the room as you do your home. 8. Don’t “vacation-parent.” This means looking the other way or allowing your children to behave in a way that you wouldn’t allow at home. Not a good lesson for children and quite aggravating to the other guests. 9. Don’t be cheap; leave a tip for housekeeping. Include a note saying “Housekeeping, Thank you.” That way it will be clear that the cash is for them. Final thoughts: If you expect five-star service, reserve a room at a five-star hotel. Your demanding or pompous attitude may get you what you want, but next time you want to reserve a room, the hotel just might happen to be filled to capacity. More importantly, your manners reveal who you really are, therefore, it comes down to individual principles and integrity. Website: Twitter: @rosalindatweets Phone: 650.871.6200 © 2017 Rosalinda Oropeza Randall Email:

To demystify these cutting-edge fields and technologies, visitors are empowered to explore, tinker and design with the building blocks of life. The gallery delivers more than just knowledge; it allows people of all ages to personally create with biology. We hope to inspire and equip the creative problem‐solvers of the future with a biological tool kit and mindset.

New exhibit Open now! The Tech Museum of Innovation


SUMMER GATHERING OF MOUNTAIN MEN August 19 & 20 Relive history by traveling back to the era of Isaac Graham, the mountain man who settled in the Santa Cruz Mountains in the 1830s. Visit Roaring Camp’s summer gathering of wild and wooly mountain men, August 19 and 20. Wander through wilderness encampments as the colorful and hardy lifestyle of early hunters and trappers is recreated. Watch frontiersmen perfect their survival skills. Chow down to a Chuck Wagon Barbecue lunch from noon to 3 p.m.



Aeromexico to Guadalajara Nonstop begins July 1 Mineta San Jose International Airport (SJC) staff is thrilled to welcome our newest international airline partner, Aeromexico. Daily nonstop service to Guadalajara International Airport (GDL) begins July 1, giving Silicon Valley travelers another choice in airline and flight times to this in-demand destination. Visit for bookings and information.

See the beauty of the forest from Pullman-like coaches and open-air excursion cars of the Santa Cruz, Big Trees and Pacific Railway during Roaring Camp’s “Starlight Evening Dinner and Train,” on September 2. The train departs from the Santa Cruz Beach Boardwalk at 5:30 pm and travels along the picturesque San Lorenzo River Gorge and forested Henry Cowell Redwoods State Park to Roaring Camp. Upon arrival, a hearty dinner is served with Western-style beans, tossed green salad, sourdough roll, corn-on-the-cob and hot apple pie awaits you. After dinner, relax and dance to musical entertainment. On the return trip to Santa Cruz, the Santa Cruz, Big Trees & Pacific Railway brings the forest to life with dazzling color and light. The evening event is four hours in length, returning to the Boardwalk at 9:30 pm.

HARVEST FAIRE AND STEAM FESTIVAL September 30 & October 1 In the spirit of pioneers of the old and new west, Kinetic Steam Works and Roaring Camp Railroads present The Harvest Faire and Steam Festival on September 30 and October 1. View steam-generated displays and gadgets that showcase the creativity and imagination of inventors, tinkerers and do-ityourselfers. Engage in heritage activities such as gold panning, candle making, or scarecrow making. Visit the Marshall’s office, blacksmith, print shop or Box Car Theatre. Sit for an old-fashioned family picture at the Photo Shoppe. Ride the steam train through redwood forests to Bear Mountain. Children with a train ticket may select and take home a pumpkin. Steam trains depart Roaring Camp for Bear Mountain at 11 a.m., 12:30 pm, and 2:00 p.m. Ticket prices are $29 adults and $22 children (2-12 years) for steam trains and $31 adults and $25 children for beach trains. Scarecrow materials are $7. Don’t miss the chuck wagon barbecue lunch and musical entertainment from noon to 3 p.m. Parking is $10 per car.

Guadalajara, Mexico’s second largest city and its hightech center, was founded in 1542 and has grown to a large and modern city contrasted by modern light rail and 17th century churches. It is a hub for business and is also a top destination for Silicon Valley travelers returning to visit family and friends. Located in the State of Jalisco, Guadalajara is also a sister city for San Jose. Aeromexico will use Boeing 737-700/800 aircraft on the daily flights.


PORTER24 CONTINUES RAPID GROWTH WITH SAN FRANCISCO DIGITAL CONCIERGE EXPANSION Interactive Touchscreen (55”) Solution Now Installed at Marriott Marquis, JW Marriott Union Square, Hyatt Fisherman’s Wharf, The Marker Hotel and many more in the Bay Area.

(San Diego, CA) June 6, 2017 — Today, Porter24, a digital display company that provides hospitality solutions through an interactive touchscreen concierge service, announced its expansion into the San Francisco marketplace. The company has partnered with twenty of San Francisco’s premiere hotel properties. Each property has installed Porter24’s 55” Digital Concierge Screen that provides hotel guests with an enjoyable interactive experience. Every Digital Touch Concierge displays the hotel brand, live flight tracker, newsfeed, weather feed, “selfie” function, hotel meetings and event information, as well as an interactive visitor guide to San Francisco and the greater Bay area. Porter24’s Modern Day Digital Concierge combines state of the art touchscreen technology with an easy to use CMS that allows hotels to update information in real time. In addition, hotel guests are engage with a number of functions that enhance their guest experience and travel capabilities. Through the platform, users are able to check flights, take hotel branded “selfies” on site, check the newsfeed for current events, and explore the interactive visitors guide which allows them to email directions and information from local restaurants, bars and attractions directly to their smartphones. “We’re incredibly excited to bring our digital concierge solution, free of cost, to hotels in San Francisco, the epicenter of the technology world,” said Daniel Ramirez, Vice President of Porter24. “After penetrating markets across California’s coast, including Hilton Gaslamp San Diego, Hyatt Regency La Jolla, Hyatt Resort at Mission Bay, JW Marriott Santa Monica, Hilton Checkers Los Angeles and Marriott Marina Del Rey to name a few, we’re thrilled to expand to the Bay area and soon eastward across the United States.” Porter24’s interactive touchscreens come in various sizes between 50 and 65 inches and custom builds are also available. For more information on Porter24’s digital concierge service, including installation details and additional locations, please email or visit ABOUT PORTER24 Porter24 is a digital display company providing hospitality solutions based out of sunny Southern California, California. With smartphones and the Internet, tourists have become savvy consumers of hospitality and travel. From that, the concept of Porter24 took flight. We combine state-of-the-art touchscreen technology with hospitality industry insight and smartphones into a sleek, modern, and efficient display at no cost to the hotel. By creating partnerships with hotels, we provide innovative and engaging digital concierge displays complimented by easy-to-use software. Our touchscreen displays are efficient solutions for hotels to enhance guest experience and build brand loyalty.


These days, we are doing business in a high-tech society and while we are undoubtedly operating more efficiently, we will never be able to replace the human touch and interaction. A voice mail greeting will never be the same as a handshake, e-mail does not have the same impact as eye contact, and while the internet can do some amazing things, there is nothing that will ever take the place of a smile! The threat is very real and the problem is products like this one will be short lived or DOA depending on how long it will take them to scale?

Why? Screen based interactions are being replaced by natural language based digital assistants like Amazon Alexa, Google, Apple Siri, Microsoft Cortana and others. The major difference is each of those platforms knows or will know everything about you based on where you've been, what you've bought, your favorite places to eat... not to mention the ability to understand your brand preferences, your shirt size, pant size, your sense of style, etc.... based on online and offline activity.

How do I know? Amazon is already doing it... and is working on a similar project for a different company...

My two cents ... as an early technology adapter and a local arts reviewer... as long as we've had places to look for things to do online, by phone app, and algorithms to help customize all kinds of recommendations... I still get a dozen questions a month (from every age group, demographic and level of technical savviness) about what I recommend. A similar argument could be made 20 years ago... why would I ask someone what there is to do when I can look in the newspaper or a guidebook? Why do concierges exist in the first place?

Do these new tools potentially change the way we do business - absolutely, but I'm a firm believer that word of mouth is in a league of its own - until computers can convey enthusiasm and deep level of nuanced information in a way that is indistinguishable from an actual human connection, I'm not too scared. I think people are suspicious of a robot recommending a restaurant ...because well, (newsflash) robots don't have taste buds ;-) additionally there is certainly an intelligent population that looks at all non-personal recommendations as being possibly paid for and therefore not necessarily valid.

It's along the lines of "I don't get paid to support the little taco stand on the corner specifically nor am I paid to promote tacos in general, so when I say dammit if you want authentic, delicious, cheap tacos - that corner taco stand is the place to go... that holds more intrinsic value to a friend or a stranger alike. There are certainly some psychological studies to be done on trust and where info is coming from.

I personally use Facebook to ask my friends for recommendations and sure I use Yelp to help verify/qualify those recommendations, but who is actually giving me the information I end is using most of the time... people I know and trust.

Sure there's a segment of the population that might not want to interact with people but they are the ones the concierges are coming to contact with now anyway? I'm not sure that that population of "human" robots is necessarily going to end up a majority in our lifetime... but there could be data I suppose to support an argument that such “anti"- social trends are driving the tools...

Definitely a discussion and conversation that has a lot of angles and sides to it and a lot of pros and cons supporting these types of tools for a customers and concierges!

If you agree or disagree we would love to hear your comments……Contact us on: Follow Us!







elevations Construction Management, Inc.

SUPPORT OUR PARTICIPATING SVCA SPONSORS (If your logo does not appear please send to:

71 Saint Peter Modern European Kitchen A Catered Affair All the Buzz Gifts Aloft Santa Clara AreaOwl Inc. B Ethinketh Balloonatics Buca Di Bepo Byington Vineyard Cake Expressions Caleb’s Kola California Café Los Gatos Campbell Chamber of Commerce Canine Companions Catered Too cb photo design studio Cinnabar Hills Golf Club Citti's Florist ComedySportz Inc. Cooper-Garrod Estate Vineyards Cusine Sid and Pizza Party D N H Catering Discover Silicon Valley Domain Hotel Duck Horn Eastridge Fairmont Hotel San Jose Fogo De Chao Gala Nupitals and Events Garden Court Hotel Gilroy Visitors Bureau Guglielmo Winery Handheld Catering Hermitage Brewing Company Holiday Inn San Jose Silicon Valley Hornblower Cruises & Events Hotel DeAnza Hotel Valencia J Lohr Winery Joseph George Wines Kapow Events La Pastaia LB Steak Left Bank Loma Prieta Winery LvL44

Magnolia Jazz Band Maple Tree Inn Mariani's Inn & Restaurant Marriott Hotel – San Jose Mission City Creamery Monopoly in the Park Nemea Greek Taverna Oveja Negra Pacific Art Leagues Paxti Pizza Pepisco Pier 39 Plaza Suites Residence Inn & SpringHill Suites SJC Roudon Smith Winery Sal’s Airport & Limousine Service San Jose AV Rentals San Jose Downtown Association San Jose Earthquakes San Jose International Airport San Jose Marriott Arcadia San Jose Theaters San Jose Silicon Valley Chamber of Commerce Santa Clara Valley Brewing Santa Clara Convention & Visitors Santa Cruz Mountains Wine Growers Assn. Santa Rosa Convention & Visitors See's Candies Filed Service Sheraton San Jose Hotel Shurras Candies Silicon Valley Business Journal Silicon Valley Capital Club Simply Delicious Catering & Events Stanford Park Hotel Sushi Confidential TapSnap1050 Team San Jose Testarossa The Fish Market The Mountain Winery The Stomping Ground The Tech Museum of Innovation The Ultimate Benefit Tico Roasters Tony’s Caterer Villa Ragusa Walt Disney Museum Winchester Mystery House

VALLEY ACCESS ELECTRONIC MAGAZINE - CONTRIBUTORS Executive Board Members Mori Mandis, President Christopher Citti, V.P. Communication/Events Chair Robbie Schlosser, Director of Administration Marianna Khienkina, Director of Finance Michael Mulhern, Director of Sponsorship

Members of the Board Robert Robledo, Liaison SV Business Journal Nathan Emmett, Attractions Chair Lillian Scoyen, Educational/Seminar Chair Victor Solanoy, Technology Chair Phillip Jaw, Hotel Liaison Karen Hennessy, Welcome Committee Carla Bohnett SVCA Photographer Jana Levic Fall Festival 2017-Events jana@balloonaticsevents Marketing Outreach Coordinator

Advisors to the Board John Blem Anna Morris Armando Garza Shawna Dedrick Shozo Kagoshima June Suzuki Kereli Sengstack Randy Zechman

Film and Photography The organizers may film and photograph the event. These materials will be used online and offline to promote Silicon Valley Concierge Association and to advertise future events. By attending the event you agree to appear in such films and photographs.


CONTRIBUTORS TO VALLEY ACCESS E-MAGAZINE Dining with Bella Karen Gastaldo, Calendar Editor Discover Silicon Valley Magazine Stacee Novelli, Santana Row Concierge Rosalinda Randall Mountain View Center of Performing Arts SVCA Web-site Valley Access E-Magazine (VAM) DEADLINE TO SUMBIT ARTICLES FOR E-MAGAZINE, IS THE LAST FRIDAY OF THE MONTH NOTE: ARTICLES AND SPECIAL DATES APPEARING IN THE VAM ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PHOTOS TAKEN AT SVCA EVENTS: from via Hightail Carla Bohnett, CB Photo Design Studio SVCA Membership SVCA Student $25.00 SVCA Member $50.00 Business Sponsorship $150.00 Platinum $500.00 Diamond $1,000.00 Info & Membership: SVCA - Membership P.O. Box 2545 Saratoga, CA 95070-0545 Michael Mulhern (membership@siliconvall Membership includes One complementary beverage and raffle coupon for each member and one guest upon check-in at applicable events.



Silicon Valley Concierge Association Valley Access Electronic Magazine July 2017 VAM


Silicon Valley Concierge Association Valley Access Electronic Magazine July 2017 VAM