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VINDHYA KUMARI KUSHAWAHA 402, Neminath Apartment, Kamdar Colony, Jamnagar, Gujarat - 361001 Mobile No.: +91 7043856803 Email ID: - kvindh@gmail.com CAREER OBJECTIVE: Collection of knowledge leads towards experience so seeking for knowledge oriented job and suitable position in an organization where I can enhance my skills. WORK EXPERIENCE 1: ❖ 1.5 Years’ work experience in Wipro Limited (BPO) in International Process, Greater Noida (U.P.) as Senior Associate Credit Officer. ROLES & JOB RESPONSIBILITIES: ❖ Take payment information and other pertinent information such as addresses and phone numbers. ❖ Work with customer service manager to ensure proper customer service is being delivered. ❖ Resolve customer complaints via phone, email, mail or social media. ❖ Answer calls professionally to provide information about products and services, track payments and bills of customer or obtain details of complaints. ❖ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ❖ Refer unresolved customer grievances or special requests to designated departments for further investigation. ❖ Open and maintain customer accounts by recording account information. ❖ Selecting and explaining the best solution to solve the problem. ❖ Expediting correction or adjustment; following up to ensure resolution. ❖ Maintain financial accounts by processing customer adjustments. ❖ Contribute to team effort by accomplishing related results as needed. ❖ Identify and assess customers’ needs to achieve satisfaction. WORK EXEPERIENCE 2: ❖ 1.5 Years’ experience in Granada Services Pvt. Ltd. (iEnergizer) in International Process, Noida (U.P.) as Senior Customer Service Executive (Sr. CSE). ROLES & JOB RESPONSIBILITIES:


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Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/team sales targets and call handling quotas. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Resolve customer complaints via phone, email, mail or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Take payment information and other pertinent information such as addresses and phone numbers. Inform customer of deals and promotions. Work with customer service manager to ensure proper customer service is being delivered. Resolve customer complaints via phone, email, mail or social media.

EDUCATIONAL PROFILE: 2006-2009:

2004-2006:

2002-2004:

Bachelor of Commerce (B.Com.) Chhatrapati Shahu Ji Maharaja University, Kanpur Percentage Secured: 60.00% (10+2) Intermediate CBSE Board, Karnal (Haryana) Percentage Secured: 66.00% High School Maharashtra Board, Mumbai Percentage Secured: 62.66%

TECHNICAL PROFILE: ❖ Operating System: Windows XP, Windows 7 & 8 ❖ Tools: Microsoft Office (MS Excel, PowerPoint, MS Word) ❖ Tally, Accounting, Banking ACHIEVEMENTS: ❖ Second in Speech Competition ❖ Got Merit Certificate ❖ Getting many certificates in various competitions at school level & college level


TRAINING: ❖ One Year training from Indian Institute of Job Oriented Training (IIJT) , Bathinda, (Punjab) STRENGTH: ❖ ❖ ❖ ❖ ❖ ❖ ❖

Ability to lead by example. Ability to work in team. Meet challenges and fulfilling responsibilities Good communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure

HOBBIES: ❖ Listening Music ❖ Cooking Foods LANGUAGE KNOWN: ❖ English (Read, Speak & Write) ❖ Hindi (Read, Speak & Write) PERSONAL PROFILE: Name Father’s Name Date of Birth Marital Status Gender Permanent Address Nationality Religion

: Vindhya Kumari Kushawaha : Shri Ram Bahadur Kushawaha : 18th March, 1988 : Married : Female : Lendiyari, Koraon, Allahabad - 212106 (Uttar Pradesh) : Indian : Hindu

DATE: PLACE:

(VINDHYA KUMARI KUSHAWAHA)

Vindhya kumari kushawaha cv  
Vindhya kumari kushawaha cv  
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