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Anganwadi Management System Tackle the situation of malnourishment in children, while working alongside the existing system of anganwadi established under ICDS scheme. Create a web-based intervention to improve the situation in slums regarding the same.

Project Report by Suraj Baadkar Other group members : Aakash Doshi, Aniruddh Menon, Hansa Hasu, Pramod Pai, Priya Singhdeo & Shruti kabo

October 18

Aiding Community Knowledge


Group project As designers, we were expected to study the anganwadi system and come up with an intervention which would aid in reducing the malnourishment in children living in slums and below the poverty line. In order to create a sustainable system, two anganwadi’s in DevanaJeevanaHalli area of Bangalore were selected pilot test.

Statement of intent To eradicate malnourishment in children and eliminate discrepancies taking place within the Anganwadi system under ICDS scheme.

Individual motivation In the presentation at the beginning of the semester, two things that immediately caught my attention were i) High rate of malnourishment in state of Karnataka For last couple of years, I didn’t hear much about malnourishment in the newspapers or other journalism media. Therefore I assumed that the issue wasn’t as serious. But after the presentation and going through the data presented I was surprised and wanted to study further about it. ii) Web based app development for intervention UI/UX design is something that I want to explore and learn about. Therefore this project being the only course exploring this field, it was an easy choice for me to make.

How the group project unfolded After the initial introduction to the group and the project, we decided to visit the two anganwadi’s we would be working with throughout the course of the semester. This visit was just to give us the feel of the place and the people we will be interacting with. Basically to familiarize ourselves with the environment on the field. During this visit, we random asked few people living there as to what they do and how their day goes by. We, being exposed to the environment of a slum for the first time, were little apprehensive as to how they would react to having us around. However, they were very cooperative and vocal about their condition especially of their children’s. At the end of the visit, we regrouped with our facilitator to discuss the way we were going to proceed with this project. After the discussion and meeting the next day, we decided to divide our goals and objectives into two phases. 

Phase 1: Research and field work to determine a Normative Anganwadi and Anganwadi in reality. Also, map out the communicative ecology which would help us determine the nodes of communication for any sustainable system to work within their community. Phase 2: Develop an app (later changed to develop a system) which will be an intervention from our side to better the ground reality and sort out the issues we identify.

After dividing the goals, we brainstormed our action plans in order to achieve them. This is where we felt the need to have two teams, one dedicated to study the policy and official documents to determine the normative anganwadi and the other, to study the ground reality and interact with people in the field. Each group then decided to catalogue or maintain a journal of their respective research so that it is easily accessible for anyone who is part of this project. We chose online medium to be the best as sharing information is easier. The two teams and their respective journal links were: i) Desk work – Shruti and Myself ii) Field work – Aakash, Aniruddh, Hansa, Pramod and Priya

2 Just before we got into our respective areas of research, we did a reality check on the amount of time we had for the project and what our deliverables are we narrowed down our focus and based our research on five action points. i) ii) iii) iv) v)

Punctuality of the Anganwadi Relationship between the Malnourished children and the food they get Health services provided to these Malnourished children Study if local tracking or monitoring mechanism can be put into place specially parents involvement. Target only the beneficiaries attending the Anganwadi i.e Children between the age of 3-6 yrs.

Once these focus points were in place, it was pretty straightforward as to what our approach was going to be. We as a whole group discussed and formulated certain basic necessary questions the field work team was going to ask and also the questions that the desk work team would find from the official documents and policies. For two weeks thereon, we worked in our respective groups doing our research. Deskwork; Phase One Shruti and I thought the best, validated and unbiased source/link to the official documents would be the advisor to the district committee appointed by the high court, Mr Clifton Rosario. We were told by our facilitator that he will be always at our disposal for getting any kind of information. So we set up a meeting with him where he could give us access to the documents. At his office we found huge pile of documents and reports on the ICDS scheme from different stakeholder in the systems. The documents also had the communication catalogued between the stakeholders regarding the subject and issue. Our task there was to filter out the relevant reports and documents which would aid us in our objective. After spending two long days going through them we collected all that we thought was relevant. In next few project weeks, we consolidated the research information we had onto our website in categories (the link to which I’ve provided above). We also tried to look for and study systems which were similar or have already been implemented in other states. st

Couple of weeks before the deadline for phase one, 1 September, both the teams regrouped to decide on the deliverables for phase one. The deliverables for phase one was imperative as it would feed into the system that we had to design in phase two. As a result of this meeting, we reaches a conclusion that the people around anganwadi didn’t actually know what an anganwadi is supposed to provide. They didn’t know that the services of an anganwadi were their rights and not charity done by local leaders etc. So, we decided to produce a set of posters with the content majorly talking about the services of the anganwadi and malnourishment in general. We also felt the need to tell people about the stakeholders in the anganwadi system and the flow of food and money within it. Therefore, the Field work team took responsibility to design posters for malnourishment and services, while the Deskwork team (Shruti and myself) decided to design posters of food and money map. The content for these maps were dictated by the two important meetings we had during the process. One with the CDPO of our pilot anganwadi, head of an NGO called Sumangli and the second one with Aditi at Fields of View.

3 The maps we came up with were:

4 While, we were in the process of still making the deliverables for phase one, due to some availability issues, the UI/UX workshop which was scheduled to happen in phase two was pushed back. Due to lack of preparation for the same, we couldn’t really benefit much from the workshop. Still we kept some of the key points mentioned in mind to incorporate it in phase two system development. It was the end of phase one with us going on two weeks break from project into our respective srishti workshop curriculum. When we returned from it, we had to begin working on developing a system to address the issues we found were of utmost importance. Deskwork; Phase Two We still ended up working within the original two teams we had made for this phase as well. Though it was intended to go about this way, few of the project members lacked inspiration and seemed to have lost their way. Beginning of phase two we met as a whole group and decided what the system should be and what it should address. After long debate and discussion we felt the need to have a system which could track and monitor the basic functioning of the anganwadi. Supporting argument was that if in real time we could track the working of anganwadi, we could pin point at which stage the discrepancy occurs, if at all there is one. Scaling it upwards in the chain of money and food flow, we could apply the same mechanism to see if any discrepancy occurs at higher chain of command. Given the limited time and resources, we thought of developing an app which in its first module would track food flow from CDPO to anganwadi and its consumption within the anganwadi and also the growth monitoring of each child in the anganwadi. Additional feature was to track the punctuality of the anganwadi. Hence this system would be consistent with the five focus points we had come up with in phase one. The medium for this system was decided to be a cross platform app which would be able to run on touchscreen cellphone or tablet and as a website on the computer. The choice of multiple platform development was so that the budget and feasibility wasn’t a major issue. However the whole group agreed that a Kiosk running this app would be the best option and sustainable solution for better results. Other system in our study was the sms based system which is currently active in Andhra Pradesh, but it can only monitor a single data at a time unless syntax for sms was developed. It was also outdated given the fact that it was introduced nearly 6-7 years ago. I highlighted the main points of our discussion however we made a big list of pros and cons of each system and finally reached a conclusion to develop a cross platform app. Most importantly, additions of more modules to this system were possible from time to time addressing different issues. It was time for us to execute the plan and develop information architecture, wireframes and then the mock-ups for the app. Given that most of us in the group didn’t know what these three terms meant and had never done anything like this, the responsibility fell onto myself and shruti to do it. While pramod and akash showed interest in making the mockups, Aniruddh, priya and hansa decided to redo the posters from phase one to incorporate the feedbacks received from the facilitators and FOV. So in the final weeks of phase two, I developed the wireframe for the app while shruti worked on the details of the wireframe working and tested the flow. Once it was ready we presented it to others and it seemed to have worked. Pramod along with us then made the final mockups which were presented at the end of the project. Major feedback we received after the presentation was to incorporate a feature to register complaints from the parents or people around the anganwadi. We did think of the feature but left it for next module as we have to think about administrator monitoring the complaints and also who would be the responsible to act on the complaints registered. Also currently, there is a helpline which works efficiently in registering complaints about the anganwadi.

5 The rough draft and wireframes were as follows.

These are just a couple of pages. Complete wireframe of all the pages are included at the end of this document.


My assumptions From the beginning of this project I had assumed that we had to be a little biased and we will have to generalize and extrapolate some of the information that we gather during the research process. While going through the process of data collection, I learned that some of the information couldn’t be generalised and needed further in depth study to be taken into account. One of the major drawbacks I felt was the UI/UX workshop being pushed ahead of time. We were preparing ourselves for the scheduled dates assuming we would be ready to learn how to apply our research. As a result of the date mix up, we did not benefit from the workshop at all and had to rely on my previous knowledge about the development of wireframe and information architecture. I think if we were prepared for these workshop and had made better use of it, we would be able to present maybe a better application rather incorporated more modules and features within the same wireframe. Lastly, I had high expectations from the group members, considering the enthusiasm they showed to make a difference. As the project progressed, their individual motivations kind of hampered their interest for the project objectives and the efforts died out.

Insights about myself I personally, learned a lot about team work, leadership and delegation of work from this project. I gained immense confidence in system development while going through the phase two of this project. Initially I was very sceptical as to how we would come up with a system without knowledge of UI/UX development, but in the end the app we developed is applicable in the field and will definitely show better results. After this project, my interest for communication systems and interface design has grown and I have a better idea as to how I should proceed towards pursuing it. At a personal level, I learned a lot about the reality of people living in the slums and the hardships they go through. Being so far removed from that kind of environment I never imagined the situation to be so bad that people in slums find it difficult to get two meals a day. I seem to have started appreciating everything I have and I put honest effort while working towards achieving something.

Repeating it all If I had to do things differently, I would firstly keep specific days in this project for UI/UX development throughout the project period. I felt that Mr. Vinod had good insights and suggestions when we met him but it was either too late into the project or too early in the process. We found ourselves without facilitator for majority of phase two. I would prefer if there was one facilitator who was with us throughout the process of this project, just so that the unfolding of the process was consistent. This is specifically when there are more than three interested parties working on the project. Example, we made certain focus points and objectives at the beginning of phase one. But when we met Aditi from FOV after 4-5 weeks into the project, she had a different view of the project and some focus points had to be redirected or needed further clarification. We lost a lot of time bringing everyone to understand our action plans and project goals.

7 Lastly, most of the group members lost their way in phase two. Therefore, most of the work got directed towards three of us who were willing deliver the end result of phase two. This wouldn’t be the case if there was somebody facilitating the process throughout. It would also result in better assessment of individuals who worked so much more than others towards the project. I honestly do not think it is fair for those who didn’t put in as much efforts to be rewarded on the basis of those whose work has resulted in deliverables.

Review other group project I enjoyed the presentations of the other group. It was very playful and well themed. Though I felt it needed a lot of learning as a new user for their product, even though am tech-savvy. Their project was to connect artists and space owners which would result in more performances around the city. They worked around creating a user generated database to go about it. One of the best things I liked about their process was that it was facilitated throughout and the result was more thought through. Though I felt their project was well defined and the end result was understood at the beginning itself, which gave them a clear goal and objective to work towards. The final product itself is very artsy and creative but highly tedious and time consuming. Some of the features could be made optional as I feel all artists and space owners wouldn’t find time and necessity to provide all the information that the product asks. I feel this is a result of lack of usability research conducted on the field by the group. In all, I would enjoy using the product they have proposed especially when it becomes a one stop place to find all the artists, space owners and events happening in the city.

Specific questions As the product we proposed is still in the nascent stage and there was absolutely no time to test it in the field environment, I cannot provide the extent of its impact on the people who are part of the anganwadi system directly or indirectly. Though, the app holds a promise to deliver unbiased, realtime, statistical data which will be consistent information to all the stakeholders and interested parties. The data created by this app will act as an evidence for any discrepancy that will be reported once the next module is introduced. The information generated by this system is basically the rearrangement of community data, which until now was kept in huge dusty registers. Now anybody from the community or outside audience can access the data right from day to day working of a specific anganwadi to the whole structure of anganwadi system. As a result of this system being real time, the response of the stakeholders in the system will be faster. It will serve as an incentive for all the interested parties to make enough contributions and interventions which will lead to show a tangible difference in the data collected by the app. In the end, I think this app gives us enough authority to contest community knowledge and rearrange it. Also the results, stats, and trends shown by this system will bring lot of attention, improving the involvement of stakeholders.


Conclusion & Acknowledgement I would like to acknowledge the efforts of my deskwork teammate shruti kabo to have stepped in whenever I was drifting away from the focus and Ram from Maara to have supported us to develop the system in medium we felt best. He appreciated the work when it was good and gave up constructive criticism when we fell short. I, most importantly would like to bring to your notice the amount of deliverables Shruti and myself were responsible for and also collating the information about the normative anganwadi which became the content for all the posters and infographs. Also I want to appreciate the enthusiasm and willingness to work from Pramod, who not only took care of field work but also helped us in making the mock ups for the app. In this section, I am attaching some of the documents I made to assist other group members in their understanding of anganwadi and please go through the deskwork website where you will find all the information and research material, I came across. Also in the end I have attached all the wireframe pages of the app.

9 Additional document 1

Meeting with Aditi (Fields of View) – Friday, 17 August 2012 Actors involved in the nourishment of the child  Parents/Family  Teacher  Helper  Children  Neighbours around AWC and homes of children going to AWC  Doctor/LHV  Supervisor To be mapped  Relationship between the actors  Influence on each other

What we need to convey to the parents. Parameters  Time AWC opens  Supplementary Nutrition Program:  Health Check  Check growth chart  Malnourished Children Information  Registration of the child in aanganwadi.  What time does the AWC open?  Convey that it is SUPPLEMENTARY nutrition and not the complete. What food and when?  no. of meals a day and portion.  How often doctor visits? (to let them know there is someone else to monitor the health of the child)  Average weight to age ratio  What is malnourishment + Ill-effects of malnourishment  What AWC does to tackle severe malnourishment? 1. Rs. 750 given for medicines and supplements 2. Change in food supplement (Egg and Milk) 3. Child being weighed weekly 4. Toilet and Drinking water Things to do  Find out what the doctors check for in general check-up (personal)  Double check the LHV responsibility  Field info on 1. Literacy of the community around the AWC 2. Languages read and spoken 3. The nodes of communication  Answer the FOV questionnaire for meeting with Aditi on Thursday at 4PM in Maraa


Additional document 2

Designing material Actors involved in the nourishment of the child  Parents/Family  Teacher  Helper  Children  Neighbours around AWC and homes of children going to AWC  Doctor/LHV  Supervisor What we need to convey to the parents. (Keep in mind while working and checklist once done) Parameters  Time AWC opens  Supplementary Nutrition Program:  Health Check  Check growth chart  Malnourished Children  Registration of the child in Anganwadi.  Information  Convey that it is SUPPLEMENTARY nutrition and not the complete. What food and when?  no. of meals a day and portion.  How often doctor visits? (to let them know there is someone else to monitor the health of the child)  Average weight to age ratio  What is malnourishment + Ill-effects of malnourishment  What AWC does to tackle severe malnourishment? 5. Rs. 750 given for medicines and supplements 6. Change in food supplement (Egg and Milk) 7. Child being weighed weekly 8. Toilet and Drinking water Work Delegation (to be finished and shared by – Poster outside anganwadi – Aniruddh Maps (Food, money, organization) – Suraj, Shruti Services (Staff and infrastructure) – Priya, Aakash Nutrition for a child – Pramod, Hansa

11 Additional document 3



Aanganwadi Management System  

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