S U P P LY C H A I N
I didn’t know
companies like this existed
– Rone Luczynski, President of the Procurement Division and Senior Managing Director of Supply Chain The first five years of Luczynski’s transformation initiative involved a fundamental foundational change, focusing on people, processes, and technology. “First, we had to hire the right people, and then begin documenting absolutely everything,” Luczynski says. “After that we were finally able to develop an item hierarchy and get systems in place; we began using Coupa’s Procureto-Pay system, ensuring we could track spend data and analytics. This gave us the information we needed to move the company’s culture from a decentralized one to the center-led system so we could leverage our scale.”
Rone Luczynski
President of the Procurement Division and Senior Managing Director of Supply Chain
Due to the family-orientated nature of the business, this initial road map was made into a five-year road map as opposed to a traditional threeyear road map. In Luczynski’s words: “We’re never going to let our process get in the way of helping a family. Our locations do an amazing job each and every day helping families at a difficult time of need and we didn’t want to do anything to disrupt that relationship.”
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