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Troubleshooting Troubleshooting This Troubleshooting Section will give you a basic overview of common This Troubleshooting Section give youhave a basic overview of common maintenance issues that we will frequently to address. maintenance issues that we frequently have to address.

No hot water No hot water Check the following:

Check the following: That the power switch is on That the power switch is on The power box for a tripped switch or blown fuse The power box for a tripped switch or blown fuse That the gas bottle has gas if applicable That the gas bottle has gas if applicable That the power/gas account has been paid That the power/gas account has been paid If none of the above, please email or phone your Property Manager or complete a If none of the above, please email or phone your Property Manager or complete a maintenance request form. maintenance request form.

Blocked drains/leaks drains/leaks Blocked

Please contact contactyour yourProperty PropertyManager Managerimmediately immediatelyand andwewe will arrange one Please will arrange forfor one of of ourour contractorsto toattend attendthe thesite sitetotoassess assessthe theproblem. problem.If Ifthe the blockage has been caused contractors blockage has been caused by foreign foreign objects objectsor orfat fatetc etcititisislikely likelyyou youwill willbebebilled billedforfor the cost this. by the cost of of this.


Making appointments

Occupancy

It is very important that you arrange an appointment time if you wish to visit the office to discuss any issues or concerns you might have. Our Property Management staff are often out of the office conducting inspections or showing clients properties. We know that there’s nothing more annoying than having to wait or being unable to talk to the person that you need to. We’re more than happy to meet with you and assist in any way we can so please just call and make an appointment first.

Only the people originally included on your application or Tenancy Agreement are allowed to reside permanently at the property. Any alteration to this must be discussed with our office as you may become in breach of your Tenancy Agreement if you choose to allow other people to reside at the property. The total number of occupants that may reside at the property is written on your Tenancy Agreement.

Electricity/gas/telephone It is your responsibility to have the electricity/gas and telephone changed over to your name when you move into the property and to finalise these accounts when you vacate. Depending on your region, you may be responsible for water rates as well. If you require assistance with connecting power and telephone, Summit use companies which provide a connection service free of charge, making life a lot easier for you. Ask your Property Manager for details of how to make use of this service.

Bonds Legally, we can ask for a maximum of four weeks rent bond. The bond money and form is lodged with the Department of Building and Housing. You will receive a receipt of the bond with a bond refund form within a few weeks of your tenancy starting. Keep this in a safe place. If there are any changes to the tenancy whilst residing at the property, it is imperative that the information on the bond form reflects this. Make sure that you fill out a Change of Tenant form which you can get from our office or is available online at

www.dbh.govt.nz


Payment of rent

Payment of rent Rent must be paid weekly or fortnightly in advance by automatic payment or direct Rent must be paid weekly or fortnightly in advance by automatic payment or direct credit. credit. Rent must be paid out of one bank account only. We will complete an Automatic Rent must be paid out of one bank account only. We will complete an Automatic Payment (AP) form for you. Please complete your bank account details and return Payment (AP) form for you. Please complete your bank account details and return to your bank at least 3 days before your next payment is due. Please do not pay to your bank at least 3 days before your next payment is due. Please do not pay rent directly into our account over the counter at the bank as it can be very difficult rent directly into our account over the counter at the bank as it can be very difficult to track rent payments without the correct information appearing on our bank to track rent payments without the correct information appearing on our bank statement. If we have trace a payment appears onbank our bank statement statement. If we have to to trace a payment thatthat appears on our statement with with reference you charged do accept not accept regular rent payments nonoreference you willwill be be charged for for this.this. We We do not regular rent payments ouroffice. office. atatour

Rentarrears arrears Rent SummitProperty Property Management a Zero Tolerance Policy to Rent Arrears. Summit Management hashas a Zero Tolerance Policy to Rent Arrears. If youIf you fall in in rent wewe willwill apply to the Tenancy Tribunal to resolve the matter. In all In all fallbehind behind rent apply to the Tenancy Tribunal to resolve the matter. cases arrears thethe provisions of the Residential Tenancies Act will If casesofofrental rental arrears provisions of the Residential Tenancies Actapply. will apply. If you genuine difficulty paying rentrent it is it inisyour best best interest to notify us as us as youare arehaving having genuine difficulty paying in your interest to notify soon soonasaspossible. possible. When I pay mymy rent? Whenshould should I pay rent?

The rent is due each week or fortnight on the anniversary day of your start day. For The rent is due each week or fortnight on the anniversary day of your start day. For example if your tenancy start day is a Friday then you need the rent to come out of example if your tenancy start day is a Friday then you need the rent to come out of your account on a Thursday night to be in our account on the Friday.

your account on a Thursday night to be in our account on the Friday.


Know what insurance you need You need insurance. Your landlord’s insurance policy does not protect your belongings. Under the Residential Tenancies Act,

If an insurance company pays out a landlord for damage

tenants are liable for any damage they, or their invited guests,

company may seek compensation from the tenant.* Personal

cause intentionally or carelessly. Even if you are not named on the tenancy agreement, you should have the following:

liability insurance may protect you in this situation.

• Contents insurance policy to protect your belongings.

If you need assistance or advice regarding insurance, talk to your Property Manager.

and believes that a tenant is liable for that damage, the insurance

• Personal liability policy to protect you from any careless damage you or your invited guests may cause to the property.

*For example if there is a fire or flood you cause, the insurance company can bill you for the full amount of the repairs.


Vacating the property

Vacating the property When notice is given by either landlord or tenant we will send out a check list for When notice is given by either or tenant we will out a check list for Act states cleaning the property at thelandlord end of your tenancy. Thesend Residential Tenancies cleaning the property at be theleft endinofa your tenancy.clean The Residential Tenancies Act states that a property must reasonably condition. All keys must be returned that a property must be left in a reasonably clean condition. All keys must returned to the property manager during your check out at the property, or atbe our office by to the property manager during your check out at the property, or at our office by 9.00am of the following working day or else the locks may be changed and you will be 9.00am of the following working day or else the locks may be changed and you will be held liable for the costs. We will then carry out the final inspection. held liable for the costs. We will then carry out the final inspection.

If there are issues regarding the condition in which the property has been returned we

If there are issues regarding the condition in which the property has been returned we will call you however, please be aware wenot dohave not have toyou giveaccess you access will call you however, please be aware thatthat we do to give to the to the property address issues. cleaning or repairs will be deducted from your property to to address anyany issues. AnyAny cleaning or repairs will be deducted from your bond. bond.

Issues regarding your tenancy. Issues regarding your tenancy. We respect your rights a tenant to quiet enjoyment and privacy your tenancy We respect your rights as aastenant to quiet enjoyment and privacy duringduring your tenancy and wewe will dodo ourour best to help youyou during our time together. However, shouldshould you you and will best to help during our time together. However, believe you have a problem which is not being treated fairlyfairly by ourbystaff, put put believe you have a problem which is not being treated our please staff, please your complaint in writing. WeWe willwill attend to itto promptly and respond to your your complaint in writing. attend it promptly and respond toproblem your problem within 4848 hours of receiving youryour complaint. within hours of receiving complaint. Need help? Needfurther further help?

If Ifyou want to to seek independent advice on your legallegal rightsrights and responsibilities as a as a you want seek independent advice on your and responsibilities tenant we suggest that you contact Tenancy Services which is an independent governtenant we suggest that you contact Tenancy Services which is an independent government body. They also have an excellent web site that will explain all aspects of Tenancy ment body. They also have an excellent web site that will explain all aspects of Tenancy Law in New Zealand.

Law in New Zealand.

Web: www.dbh.govt.nz/tenancy-index

Web: www.dbh.govt.nz/tenancy-index

Call:

0800 TENANCY (0800 83 62 62)

Email:

info@dbh.govt.nz

Call: Email:

0800 TENANCY (0800 83 62 62)

info@dbh.govt.nz


Maintenance

Grounds

We ask that you report immediately any matters requiring repair or maintenance in order to avoid the risk of injury to either yourselves, your visitors or damage to the rented property. Minor repair and maintenance requests can be put in writing. This can be done by emailing your Property Manager, otherwise call your Property Manager. If an emergency repair is required, please call your Property Manager immediately. Any maintenance arranged by the tenant themselves will be at the tenant’s expense unless in extreme emergency. You have a maintenance troubleshooting section at the rear of this booklet for any maintenance issues. If you have a weekend emergency there will be a number to call at the end of your Property Manager’s mobile phone message. Please do not text your property manager after hours as texts are only responded to in business hours.

Responsibility for maintaining the grounds will be stated on the second page of your Tenancy Agreement under the Ground Maintenance clause. If you are responsible for maintaining the grounds we ask that lawns are mowed and that gardens are maintained with removal of weeds regularly. the tenancy we ask that all grass clippings and garden waste is removed from the section. Tree trimming is the responsibility of your landlord.

We do NOT recommend DIY use of a rug doctor or similar for carpet cleaning as often it is more expensive for a professional carpet cleaner afterwards.

Cleaning Under the Residential Tenancies Act you are responsible for keeping the property clean. This includes any marks or residue on wall & ceilings, windows, hard flooring, bathroom surfaces etc. Tips: Use sugar soap on walls and ceilings not products such as Jiff as it will scour the surfaces and leave residue. Do not use scourers or such materials on appliances, these will mark and scratch the surface & remove control instructions. Glass shower doors are easier to keep clean by squeeging the water off after each shower.


Tenancies Tenancies Periodic tenancies

Periodic tenancies

The Landlord may give 90 days notice to you to end the tenancy with no reason

The Landlord may give 90 days notice to you to end the tenancy with no reason given or 42 days notice if they wish to occupy or if the property is sold. given or 42 days notice if they wish to occupy or if the property is sold.

A periodic tenancy may be ended by you giving us 21 days notice in writing. No-

A periodic tenancy may be ended by you giving us 21 days notice in writing. Noticeininwriting writing must posted, emailed or faxed us (please an additional tice must bebe posted, emailed or faxed to usto(please allowallow an additional fourdays daysif if posting). If you give notice to us, we recommend you phone four posting). If you give notice to us, we recommend that that you phone to to confirmthat that have received notice. confirm wewe have received thisthis notice.

Fixedtenancies tenancies Fixed Occasionally a tenancy a fixed term. A fixed means the tenancy Occasionally a tenancy willwill be be a fixed term. A fixed termterm means that that the tenancy cannot byby either party during thisthis period. We may be able to assist cannotbebeterminated terminated either party during period. We may be able to assist you toto break your fixed term tenancy agreement and the youif ifyou youwish wish break your fixed term tenancy agreement andfollowing the following conditions apply; conditionswill will apply;



The tenant is responsible forfor andand must pay pay rentrent untiluntil the property is re-let The tenant is responsible must the property is re-let toto a suitable tenant (that wewe have approved of) and a binding agreement a suitable tenant (that have approved of) and a binding agreement has been entered into. has been entered into.


Reasonable access

Hanging pictures

Once we have received your written notice that you are ending your tenancy we will ask for reasonable access during your notice period to show prospective tenants the property. Reasonable access must be given and we will work with you so that this can be arranged.

Please do not use ‘Blu-Tak’ (or similar products), sticky tape or dress making pins to hang or place pictures on the wall. Removal of these items at a later stage usually causes damage to the walls. Picture hooks are preferable but we ask that you leave them where they are when you leave as removing them may damage the wall. If this happens you will be responsible for repairing any damage.

Rubbish collection

Keys

Your local council collects rubbish in your area. They will only collect rubbish that’s been placed in official council rubbish bags or bins, some areas will have private contractors. The bags/bins need to be placed at kerb side before 8am. Remember, any rubbish not disposed of regularly could become a health hazard, especially during summer. It’s a condition of your tenancy agreement that all rubbish must be disposed of on a regular basis. Some rural properties do not have a council service.

If you lose your keys or lock yourself out during business hours you may be able to use our key (if it is available). After hours you will need to call a locksmith at your expense. It’s important to note that for privacy and security reasons, we are only able to give keys to tenants listed on the tenancy agreement and photo identification must be produced.


The summit renting guide  

A tenant's guide to renting property from Summit Property Management Ltd

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