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Baystate Health Diversity & Inclusion Conference Tuesday, September 10, 2013 • Springfield, MA

includes everyone. Yes, that means you. And your loved ones. And your friends. At Baystate Health, we believe respect and acceptance play an important role in your health care experience and outcomes. At Baystate Health, diversity is a given. Our policies ensure a welcoming environment for all who use our services. Our definition of family includes anyone important to you—regardless of legal relationship. You'll also find interpreter, spiritual, and food services tailored to your cultural needs and preferences. We appreciate the diversity that you bring, and take great pride in our culture of inclusion. At Baystate Health, it's an honor to care for you and your family.

Aleah, Baystate Health employee

Visit us at or call 1-800-377-4325 to schedule an appointment.


We extend a warm welcome and thank you for attending the Baystate Health Diversity & Inclusion Conference. It’s an exciting time for all of us as we come together to collaborate, share best practices, and collectively define what diversity and inclusion means to organizations and to us, as individuals making change happen. At Baystate Health, we understand that diversity and inclusion are business imperatives. In alignment with our business goals and development goals, and in support of our community mission, we are pleased to convene this conference. We aim to inspire the region’s diversity champions and leaders and help attendees to build and sustain a business imperative of diversity and inclusion. Over the course of the day, you’ll hear from our keynote speaker, develop your skills, learn best practices, and network. We are grateful to all of the organizations partnering with us to make this event possible! Your excitement and enthusiasm, along with your thought leadership and influence has gotten us here today. This effort would not have been successful without you. Finally, we thank each of you for attending this conference and for bringing your experience and expertise to our gathering. You, as organization leaders, have the vision, the knowledge, the experience, and the wherewithal to lead the way into the future. Best regards,

Andres, Kimberly & Jonencia


The Baystate Health Office of Diversity & Inclusion

About us Baystate Health is an emerging leader in Diversity & Inclusion. Baystate Health’s Diversity Council was just named one of the Top 25 U.S. Diversity Councils by The Association of Diversity Councils; and Baystate Health has been recognized as a top Performer by the Human Rights Campaign for LGBT Healthcare Equality for three years in a row for having health care policies and practices related to lesbian, gay, bisexual, and transgender people focused on four key policy areas: patient non-discrimination, visitation, cultural competency training, and employment non-discrimination.


Conference Planning Team

Maryann Burian Baystate Mary Lane Hospital Outpatient Rehabilitation

John Koomson Baystate Health Community Health Centers

Juli Thibault Baystate Health Talent Acquisition

Pat Gagnon Baystate Health Marketing & Communications

Julio MartinezSilvestrini, MD Baystate Physical Medicine and Rehabilitation

Kimberly Williams Baystate Health Office of Diversity & Inclusion

Robin Pedrelli


Erica Colonero

VisionSpring, Inc. is a diversity and inclusion consulting firm offering integrated strategy development, workforce planning, training, and continuous learning solutions to leverage diversity and inclusion to drive innovation and improved business outcomes. Our consultative, cooperative approach enables us to fully understand the needs and unique goals of our clients while functioning as an extended part of your D&I team. In 2013 VisionSpring founded the Inclusion Learning Loop™ — a memberbased learning community that combines a content-rich, resourcebased learning center with a personalized, consultative approach to D&I strategy development.

Agenda 8:30-9:00 am

Registration and Networking

9:00-9:30 am

Opening Remarks

9:30-10:45 am

Keynote Address – Chief Diversity and Inclusion Officer Roundtable

The Business Case for Diversity: Moving from Nice-to-Have to Have-to-Have Moderator: Philip Berry, Executive Director, Association of Diversity Councils Panelists: Deborah Foster, Chief Diversity Officer, United Way Worldwide; Andres Gonzalez, Chief Diversity & Inclusion Officer, Baystate Health; Joelle Murchison, Vice President, Diversity & Inclusion, Travelers; Lorie ValleYanez, Chief Diversity & Inclusion Officer, MassMutual; Myra Smith, Vice President of Student and Multicultural Affairs, Springfield Technical Community College

• Understand your role in the success of your reports • Gain the courage to acknowledge and address areas for personal growth and development • Action steps for enhancing your inclusive leadership skills and building work environments where inclusion and efficacy are represented 12:15-1:00 pm


1:00-2:00 pm

Keynote: Dr. Steve Robbins, “Inclusion Insights”

2:15-3:30 pm

Breakout Sessions


Connecting Diversity & Inclusion to Organizational Objectives

Strategic Improvement: Diversity and Inclusion as a Business Imperative  Track II: Becoming A Diversity Champion: Strategies for Extending Leadership Clout  Track III: On the Road to Excellence: Building Blocks for Inclusive Leadership

Moderator: Dani Monroe, President and Founder, Center Focus International Panelists: Jennifer Faulkner, Director of Communications, Baystate Health; Chris Mendoza, Vice President Multicultural Market Development, MassMutual; Anne Paradis, CEO, MicroTek; Visael “Bobby” Rodriguez, Vice President of Diversity & Inclusion, Blue Cross Blue Shield of Rhode Island




• Create sustainable competitive advantage that builds on the strengths of a diversity strategy • Recognize and leverage diversity related business opportunities • Leverage diverse employee groups / ERGs in support of business goals and objectives

11:00-12:15 pm Breakout Sessions:  Track


Developing a Diversity Strategy to Meet Organizational Outcomes Presenter: Nancy Di Dia, Executive Director, Chief Diversity Officer, Boehringer Ingelheim SESSION OBJECTIVES:

• Develop the business case and business rational for leveraging D&I as a business driver • How to leverage the relationship though the D&I department in top-line and bottom-line business goals • Clarify the role of D&I in the 21st century TRACK II PANEL DISCUSSION

A Diversity Champions’ Toolbox: Tools for Reaching the Tipping Point Moderator: Lisa Strack, IBIS Consulting Panelists: Margaret Beturne, Assistant Nurse Manager, Baystate Orthopedic Surgery Center; Mike Garreffi, News Director, WWLP; Waleska Lugo-DeJesus, Director of Multicultural Affairs & Executive Assistant to the President, Westfield State University SESSION OBJECTIVES:

• What does it mean to be a diversity champion? • Understand current challenges associated with being a diversity champion • Action steps you can take to move D&I work forward • Explore ways to extend your position of power and influence to help others and move diversity work forward • Tips to manage push back TRACK III SKILL DEVELOPMENT WORKSHOP

Becoming an Inclusive Leader: Driving High-Performance and Engagement Presenter: Ralph Frazier, Global Novations a Korn/Ferry International Company SESSION OBJECTIVES:

• Develop a deeper understanding of what it means to be an inclusive leader


Mentoring Across Difference Presenter: Sharon Bueno Washington, Founder and Partner, Washington Orange Wheeler SESSION OBJECTIVES:

• • • •

Understand the benefits of mentoring What does it mean to be a mentor How to recognize potential co-mentor relationships How to establish a co-mentoring relationship without the benefit of a formal program • Define characteristics of a successful mentor program TRACK III CASE STUDY PRESENTATION

Formalizing Inclusive Leadership into Work Environments Presenter: Michele Carroll, Director of Business Development, The Partnership SESSION OBJECTIVES:

• Understand the practical application of inclusive leadership • Make connections between inclusive leadership and the lines of business • How to develop a process for integrating inclusive leadership throughout the organization • Draw the lines between diversity, inclusion, leadership, and business outcomes 3:45-5:00 pm

Industry Roundtables - Leveraging Diversity and Inclusion

5:00-6:00 pm

Evening Networking Reception


Presenters & Panelists Keynote Speaker A powerful storyteller with a powerful story to tell, Dr. Steve L. Robbins has an unmatched ability to inspire people even in the midst of disrupting and challenging the way they think about the world. Born in Vietnam, Dr. Robbins immigrated to the United States when he was five years old. He and his mother faced many challenges as Vietnamese immigrants in a new land, during a time when there was much antiwar and anti-Vietnamese sentiment. Working through and rising out of the challenges of poverty, discrimination, and the tough streets of Los Angeles, Dr. Robbins now brings insightful perspectives on issues of leadership, inclusion and innovation, and the power of caring. Drawing upon a compelling

Philip A. Berry is the Executive Director of the Association of Diversity Councils at PRISM International, Inc., a WBENC-certified, full-service provider of innovative and proven consulting services, training programs, and products for leveraging diversity and inclusion, increasing cross cultural effectiveness, and preventing harassing and discriminatory behaviors. Philip serves on numerous boards. He is the Vice Chairman of the Board of Trustees for City University. He is a member of the Board of Directors of Families in Global Transition. He is the President of Hispanic Corporate Achievers, a member of the Advisory Board of the New York City Center, an arts and cultural institution; and, an advisor to the Corporate Diversity Council for the Asia Society. Philip is the author of Being Better Than You Believe: 8 Steps to Ultimate Success. He is also the author of many published journal articles on topics of diversity, talent management, and leadership.


life journey, his talks and workshops are filled with intriguing stories, laugh-outloud humor, and a keen understanding of human behavior. Dr. Robbins uniquely knows how to simultaneously challenge and motivate people with a dynamic use of storytelling, humor, and extensive knowledge of pertinent issues and concepts. The inclusiveness and power of his message are why organizations like Pepsico, Kraft Foods, McDonald’s, Disney, Nordstrom, Boeing, Caterpillar, Toyota, Honda, Wells Fargo, Mayo Clinic, NASA, the National Security Agency, US Navy, Microsoft, Chevron, and numerous others call on Dr. Robbins to inspire, educate, and prepare their people for the exciting challenges of a 21st century world. Dr. Robbins’ unique concept of “Unintentional Intolerance” has captured

wide acclaim from numerous audiences and organizations across the United States. An approach that does NOT blame or point fingers, it challenges individuals and organizations to be more open-minded, mindful, and intentional about inclusion and valuing people for their unique gifts, abilities, and experiences. Dr. Robbins received his undergraduate degree from Calvin College, and his masters and doctorate from Michigan State University’s topranked Department of Communication. His background in communication, sociopsychology, and cognitive neuroscience drive his work with individuals and organizations – the core of the work is about understanding human behavior in a world full of human differences.

Margaret Beturne is Assistant Nurse Manager at Baystate Orthopedic Surgery Center. In this role, she participates in all phases of daily operations in an ambulatory surgical center; acts as immediate supervisor, educator, and mentor for perianesthesia staff. She is Co-author of a Chapter on Cultural Diversity in ASPAN Core Curriculum, 2010 Author of Chapter on Quality Improvement in ASPAN Core Curriculum, and 2010 Author of Chapter on Discharge Teaching in ASPAN Competency Based Orientation Manual, 2009.

internationally-recognized consulting firm newdynamics and contributed to several of the firm’s publications – “The Male/Female Continuum: Paths to Colleagueship” and “Sexual Orientation and Identity: Heterosexual, Lesbian, Gay, and Bisexual Journeys” and “Journeys of Race & Culture: Paths to Valuing Diversity.” Sought for her expertise in developing and implementing diversity initiatives, she has been a featured speaker at regional and national conferences. She holds a Bachelor of Science degree and has studied at several universities in Spain. Sharon heads the Northeast office of Washington Orange Wheeler, LLC.

Sharon Bueno Washington brings extensive group facilitation and consulting experience to Washington Orange Wheeler, LLC. She is a certified executive coach and a trained mediator, who has consulted with clients across every major industry in both the public and private sectors. Her specialties include leadership, organizational change, team dynamics, diversity and inclusion, cultural competence, and cross-cultural dynamics. Previously, she was a partner at the

Michele Carroll is currently the Director of Business Development at The Partnership, Inc., New England’s premier organization focused on enhancing the competitiveness of the region by attracting, training, retaining, and convening professionals of color. With over 10 years of experience in Sales and Business Development, she has developed expertise in the areas of Client

Presenters & Panelists Relationship Management, Top Customer Selling, and Account Management. Prior to joining The Partnership, Michele was an Account Executive for Procter & Gamble where she managed the Beauty Care business for BJ’s Wholesale. Prior to that, she worked in P&G’s Pharmaceutical Division with responsibility for Southeastern Massachusetts physicians and hospitals. Michele holds a M.A. in Communications Management from Simmons College and a B.A. in Communications from Howard University. She is also a 2007 alumnae of The Partnership’s Leadership Development Programs. Michele was recently recognized as an Emerging leader by The Boston Business Journal.

Nancy Di Dia brings more than 25 years of experience in overall management and diversity, inclusion and engagement practices in corporate America to her role as Executive Director and Chief Diversity & Inclusion Officer at Boehringer Ingelheim. She has national responsibility for Diversity, Inclusion & Engagement reaching more than 10,000 employees in the U.S. Under her leadership the company achieved the #1 position from the Association of Diversity Councils as well as a perfect score on the Corporate Equality Index from the Human Rights Campaign for the best places to work for LGBT for three consecutive years. In 2009, she also received a prestigious recognition of Diversity Champion from the State of Connecticut Society for Human Resources Management Council (SHRM) and this year was honored by the Tri-State Diversity Council as one of the most powerful and influential women in diversity. In June, the Gay & Lesbian Community Center of NY named her Corporate Leader of the Year. As well, she recently received the 2012 Leading Lights Award from the Futurework Institute and was recently named a Finalist for the 2012 Trailblazer Out & Equal Award. The National Minority Quality Forum recently recognized Nancy for her advancement of diversity in clinical trials.

Jennifer Faulkner is Director of Communications for Baystate Health, a 10,000-employee health system nationally recognized for quality care. Tapping into the power of target audience insights to inform strategy, and ultimately achieve objectives, Jennifer has designed successful communications programs to launch smoke-free environments, raise $1 million in an employee fundraising campaign, market a $359 million hospital expansion, and build a “line of sight” to organizational vision, mission, and goals. She has more than 15 years of experience in health care communications and recently earned a Master of Science in Health Communications from Boston University.

Deborah W. Foster, Chief Diversity Officer, United Way Worldwide U.S. Network. Ms. Foster leads United Way Worldwide’s efforts to be a model of inclusion by engaging diverse individuals and organizations as partners. Ms. Foster has presented on topics related to diversity and inclusion for organizations such as Association of Junior Leagues International, Society for Human Resource Management (SHRM), and Sister Cities International. A career professional, she has worked for United Ways in Jacksonville, Florida, Washington, DC, and as President and Chief Executive Officer of United Way of Pennsylvania.

Ralph Frazier has more than 30 years of professional and managerial experience. He has spent the last ten years at Global Novations consulting, coaching, and facilitating Diversity and Inclusion programs for executives, managers, and individual contributors in Fortune 500 companies. Ralph has worked in the financial services, banking, wireless communications, consumer products, non-profit, healthcare, pharmaceutical,

and food services industries. Before joining Global Novations, Ralph owned and operated SiteSpecs, a project management company specializing in business relocations. Prior to SiteSpecs, Ralph served for 15 years as Business Manager, for the information systems group, at Massachusetts General Hospital. As an Efficacy coach, Ralph supports individuals at all levels to develop and leverage their leadership and influence skills to achieve desired personal and professional outcomes. He also supports managers and leaders in understanding the business case for inclusion and optimizing employee talent, engagement, and contribution.

Mike Garreffi is the 22News Director. When he was a teenager, Mike Garreffi began his career as a still photographer. While working with several well-known photographers, he won regional and national awards for portraiture and still photography. He transitioned to television as a news videographer at 22News. Mike’s first day on the job coincided with the famous Blizzard of 1978! He was quickly promoted to chief photographer, and then to news operations manager. In 1999, Mike took over as News Director at 22News. During the course of his career, he has traveled around the world and the nation to bring stories of interest to the viewers of 22News. During his tenure as news director, 22News has continued its history as an Emmy Award winning, legacy station in the Springfield/Holyoke market. Not only is WWLP-22News one of just a few stations in the country with a news preference rating of 62%, but 22News also has the vast majority of news viewers in western Massachusetts. Mike has had the pleasure of working with some of the most talented journalists in the business who got their start at 22News, and are now working in several top television markets throughout the country.


Presenters & Panelists Andres Gonzalez is the Chief Diversity & Inclusion Officer at Baystate Health. He has worked in the non-profit sector for over 18 years. He has been instrumental in creating culturally and linguistically competent programs. He joined Baystate Health in November 2012. He is responsible for overseeing the integration of Diversity throughout all programs and staff in the health system; plan, develop, champion, and align policies, processes, strategies, and tactics for implementing cultural changes necessary for Baystate Health to be culturally competent and to leverage diversity and inclusion in advancing Baystate Health’s mission; develop, administer and monitor Baystate Health’s strategic plan for diversity and ensure coordination in the implementation of the diversity and inclusion strategy throughout the system; provide expert advice and counsel to President and CEO and President’s Cabinet on matters of diversity within the organization and within the community; serve as an advocate and spokes person for diversity and a champion for change. Mr. Gonzalez holds a Bachelor’s Degree in Biology and Master’s Degree in Education with a concentration on Community Agency Counseling from Cleveland State University. Mr. Gonzalez is a graduate of Cleveland Public Schools, a 2004 German Marshall Fund Fellow, and alumni of: Esperanza, Cleveland Bridge Builder’s Flagship Program, and Leadership Cleveland.

Waleska Lugo-DeJesús is the Director of Multicultural Affairs and Executive Assistant to the President at Westfield State University. Lugo-DeJesús has over twelve years of experience working in the private/ nonprofit sector and five years in Higher Education. She was appointed by Governor Deval L. Patrick as a Commissioner for Commonwealth Corps, promoting civic engagement throughout the State where she served


for a three-year term. She is a Corporate Board member of the YMCA of Greater Springfield (Chairing a Diversity & Inclusion Committee), Board Member of Commonwealth Compact Higher Ed Diversity Collaborative, and Committee Member for Leadership Pioneer Valley. Lugo-DeJesús holds her Master’s Degree in Public Administration and her Bachelor’s in Business Management from Westfield State University, Waleska is a 2013 finalist for uAspire First One Awards and was honored in 2012 with a “Love thy Neighbor Lifetime Achievement Award” by New Creation Discipleship Ministries and Foundation, 40 Under Forty community award by Business West, “Visionary Woman of Excellence” by Unity First, and named one of Biltmore’s Who’s Who. She also serves on UWPV Women’s Leadership Council.

Chris Michael Mendoza is Vice President of Multicultural Market Development for Massachusetts Mutual Life Insurance Company (MassMutual) in Springfield, Mass. He has 25 years of experience in the insurance and financial services industry. Since joining the company in 2007, Chris has successfully built a diverse marketing team while leading the development of multicultural business and marketing strategies for the Life Company Marketing division of MassMutual’s U.S. Insurance Group. As the consumer segment leader for all multicultural business, he has secured and leveraged strategic alliances with diverse professional organizations to aid in recruiting for, supporting, and generating business. Under his tenure, MassMutual’s multicultural sales force and sales have grown significantly. Holding a doctorate degree in business administration, Chris’ research on Hispanic entrepreneurship and multicultural marketing and selling is published in various academic, business journals, and trade publications. Chris is bilingual (Spanish) and he and his family reside in the greater Springfield Massachusetts area.

Dani Monroe is President and Founder of Center Focus International, Inc. (CFI), one of the top talent, leadership, and diversity practices in the U.S. Monroe leads C-suite executives of Fortune 100 companies in global inclusion strategies that favorably impacts their bottom lines. She is the author of Untapped Talent: Unleashing the Power of the Hidden Workforce (Palgrave Macmillan, April 2013). Monroe holds her Master’s Degree in organizational development from Pepperdine University’s Graduate School of Business.

Joelle Murchison serves as Vice President, Enterprise Diversity & Inclusion at Travelers. She joined Travelers in April 2007 as Director of Diversity, was promoted to Second Vice President, Diversity a year later and assumed her current role in November 2010. In partnership with management, Joelle developed the framework of the company’s diversity focus and leads the execution of Travelers’ diversity strategy, which includes managing both internal and external strategic relationships in order to drive and enhance the organization’s culture and achieve its business objectives.

Simple yet powerful connections make the business and human difference! This vision makes MicroTek as a manufacturer and Anne Paradis as its CEO unique. MicroTek is a multimilliondollar manufacturer of custom cables, wire harnesses, and control panels for the medical, scientific, and security industries. MicroTek’s solutions are cutting edge, efficient, and cost-effective and they are recognized in a highly competitive industry for their agility, expertise, and customer focus. This is not what you might expect from

Presenters & Panelists a company that provides employment opportunities for individuals with disabilities. They represent 15% of MicroTek’s 110 employees and work on integrated production teams building complex products. Anne’s focus on supporting employees to be successful has translated into a corporate culture where individual differences and diversity are recognized, valued, and supported. MicroTek’s success shows that business growth with a social conscience works! Their newest initiative is partnering with other businesses to expand the number of opportunities for people with disabilities in the local work place. Before joining MicroTek in 1987, Anne was a director at New England Business Associates and an independent management consultant. Anne currently serves on the board of directors for Baystate Health and Health New England. She is past president of the board of the Women‘s Fund of Western Massachusetts and was previously on the board of Wentworth Institute of Technology and the Chicopee Chamber of Commerce. She is a member of the Social Enterprise Alliance and is active with the Human Rights Campaign.

Visael (Bobby) Rodriguez is the VP & Chief Diversity Officer of Blue Cross & Blue Shield of Rhode Island (BCBSRI). Bobby is responsible for assessing the internal and external environment/ culture, developing and implementing strategies to attract, develop, and retain a high performing diverse workforce. He provides guidance and counsel to leadership regarding the integration of cultural competence into short and long term corporate business plans, and support corporate multicultural strategies. He also leads efforts to address healthcare disparities to improve the quality of health in the lives of Rhode Island’s increasingly diverse residents. Bobby comes to BCBSRI with more than 20 years of diversity, business development, and multicultural marketing experience. Prior to joining BCBSRI he was the CDO at Baystate

Health and he held positions with Blue Cross and Blue Shield of Florida and CareFirst BlueCross BlueShield in Maryland where he spearheaded a major diversity and cultural competence initiative. He also previously held positions at Xerox Corporation as a Director of Business Development. Bobby earned a Bachelor’s Degree in Industrial Management and Marketing from the University of Puerto Rico. He is a member of the Board of Directors at the International Multi-Cultural Institute, Diversity & Inclusion Professionals, and Clinica Esperanza in Rhode Island.

is a Certified Professional in Human Resources (PHR), and Certified Diversity Recruiter (CDR). As an active volunteer for her community, Lisa has dedicated numerous hours to help nonprofit organizations grow, such as The Bottom Line, City Year, The Common Wealth Compact, Asian American Commission, INROADS, and UMASS Boston. Additionally, she is currently serving on the Board of Directors for the National Association of Asian American Professionals (NAAAP) and the Senior Advisory Board for the National Black MBA Association (NBMBAA).

Myra D. Smith is Vice President of student and multicultural affairs at Springfield Technical Community College (STCC). Joining the college in 1978, Smith has helped transform the STCC community into one of inclusiveness that celebrates cultural diversity. Among her many accomplishments is the creation of the STCC Diversity Council and its event series which brings national and international speakers and artists to the campus; and the creation of the STCC “Think Tank” series which brings community leaders together to assist with the retention and graduation rate of young men of color.

Lorie Valle-Yañez joined MassMutual in June 2008 as Vice President, Chief Diversity Officer. Lorie developed and is spearheading an enterprise-wide diversity strategy and a multi-year game plan. Lorie serves as an internal diversity consultant, advisor, and partner to the company’s senior leaders, business lines, and employees, with the goal of driving diversity and inclusion into MassMutual’s culture and operations in order to help achieve business objectives and propel the company forward in today’s increasingly complex, globally-integrated marketplace. Lorie has over 20 years of experience in the diversity arena. She came to MassMutual from ESPN, Inc., where she was the Sr. Director for Diversity, Work/ Life and Employee Services. Lorie is a member of the Diversity Collegium, a 25-member diversity “Think Tank” dedicated to advancing the field of diversity and inclusion. She serves on the corporate advisory board for Women of ALPFA and on the diversity advisory council for The Medici Group.

Lisa A. Strack is a Human Resource professional by training, and a Sr. Consultant for Ibis Consulting Group. Her expertise is in the areas of diversity training, strategy and planning, and talent management. Before joining Ibis she worked at Fortune 500 companies to help them engage their workforce by creating a culture of inclusion, and diverse pipeline of talent. Some of these companies include Comcast, Ahold, Pratt & Whitney, and Accenture. She received her B.A. in Psychology from the University of Massachusetts at Amherst, and a M.S. in Industrial Organizational Psychology, from Springfield College. Additionally, Lisa


Partners and Underwriters We would like to thank all of our Partners and Underwriters.

The Association of Diversity Councils is a practice group of PRISM International, Inc., and the premier resource for diversity and inclusion professionals dedicated to increasing the impact, effectiveness, and recognition of ERGs and Councils as an essential partner in developing, implementing, and maintaining a strategic diversity focus within organizations.

Headquartered in Springfield, MA, Big Y is one of the largest independently owned supermarket chains in New England. Proud to be family owned and operated, they currently operate 61 locations throughout Connecticut and Massachusetts with over 10,000 employees. Founded in 1936 by brothers Paul and Gerald D’Amour, the store was named after an intersection in Chicopee, Massachusetts where two roads converge to form a “Y.”

Founded in 1922, Freedom Credit Union consists of nine branches throughout the Pioneer Valley and offers mobile banking, online account opening, savings and checking accounts, personal loans, mortgages, business services, and financial planning. Membership is open to any resident who lives or works in Hampden, Hampshire, Franklin, and Berkshire counties.


Since 1852 Hampden Bank has been “brightening the days” of its customers. A local community bank serving the families and businesses throughout Hampden County, Hampden Bank has ten branch office locations in Springfield, Agawam, Longmeadow, West Springfield, Wilbraham, at Tower Square in downtown Springfield, and Indian Orchard. In addition to offering the most up-to-date banking services, Hampden Bank offers clients a full array of insurance and financial products through its subsidiary, Hampden Financial. “What can we do to brighten your day?”

Health New England’s story… Access to high quality affordable health care. Innovative coverage to meet the needs of different customers. Reasonable corporate citizenship. Like our parent company, Baystate Health, we’d like to open our doors to everyone in Western Massachusetts.

The Human Resource Management Association of Western New England (HRMAWNE) is a progressive organization attracting top Human Resource Practitioners into its membership since 1945. HRMAWNE is committed to developing the professional knowledge, competence, and effectiveness of its membership by providing a forum for the exchange of ideas and best practices. (

Pioneer Valley Credit Union is a full service not-for-profit financial cooperative serving members and employers throughout Western Massachusetts. PVCU offers Free Checking Accounts, Auto Loans, Mortgages, Student Loans, convenient branch and ATM locations. Dedicated, devoted, and committed that is the PVCU difference. For more information call 413-733-2800 or visit www.

Springfield Technical Community College (STCC), the only technical community college in the state, is a major resource for the economic vitality of western Massachusetts. With an annual enrollment of over 9,000 day, evening, weekend, and online students, STCC is a vibrant campus rich in diversity that offers a variety of career programs.

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing nearly eight million customers with a full range of retail, small business, and commercial banking products and services at more than 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida.

The Travelers Companies, Inc. (NYSE: TRV) is a leading provider of property casualty insurance for auto, home, and business, sold primarily through independent agents and brokers. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and operations in the United States and selected international markets.

United Way of Pioneer Valley mobilizes people and resources to strengthen our communities. UWPV targets the community’s most pressing needs and focuses resources, agency partnerships, and the energy of volunteers to create measurable results. To invest, volunteer, or to obtain more information, call United Way of Pioneer Valley at (413) 737-2691 or visit

Celebrating 175 years as America’s first public institution of higher learning without barrier to race, gender or economic class, Westfield State University honors the legacy of its founder, Horace Mann, who believed that education was the birthright of every child and the “the great equalizer of the conditions of men.”

The Women’s Fund of Western Massachusetts is a public foundation that builds better communities by investing in and fostering the leadership talents of women and girls through our grants in the areas of education, economic justice and safety, and freedom from violence; and our Leadership Institute for Political and Public Impact (LIPPI).

The YMCA of Greater Springfield exists to serve the human needs in Greater Springfield by providing programs that promote lifelong personal growth and the balanced development of spirit and body for all. Serving 14 cities and towns, we address community needs as One Association, the Community Partner, and the Third Place.

Supporting Organizations We would like to thank all of our Supporting Organizations for helping us spread the word!

Representing 500 members in over 20 communities, the mission of the Amherst Area Chamber of Commerce is to create, maintain, and promote a vital, thriving business climate and to initiate and support the civic, recreational, and economic wellbeing of the Amherst Area.

Associated Industries of Massachusetts (AIM) is the statewide association for Massachusetts employers. AIM member companies range in size from multinational biosciences companies and high tech manufacturers to professional services firms and the corner grocer. Our members employ one out of every five workers in Massachusetts. We invite you to join them.

YPS of Greater Springfield The Young Professional Society of Greater Springfield (Springfield YPS) represents the region’s corporate, nonprofit, and cultural interests by engaging a younger demographic in several distinct areas, including, but not limited to: Business & career development; Networking; Cultural involvement; Community involvement; Educational opportunities; Volunteerism; Recreational and social activities; And more! The Springfield YPS is an organization built to exchange ideas, share common interests, and cultivate its membership to serve as the Pioneer Valley’s leaders of tomorrow. Our engaging, diverse membership comes from a wide-range of professions and backgrounds united by a commitment to make Springfield a better place to work, live, play, and stay!

The AIDS Foundation of Western Massachusetts (AFWM) was founded to provide emergency financial assistance to those in our communities who are limited as a direct or indirect result of HIV/AIDS. The organization also helps children who are infected or affected by HIV/AIDS attend the summer camp of their choice through our Camperships Program, providing a sense of normalcy and relief from day-to-day stressors of living with HIV/AIDS. Now in its twentieth year, AFWM has expanded its mission. Educating our communities about HIV/AIDS in order to decrease stigma and prevent the spread of the disease is a clear priority.

Bredenberg Associates – We provide proven tools and techniques for igniting your team’s energy and creativity. Our coaches mentor leaders to cultivate cultures of trust, accountability, and innovation… to get the work done. We equip your team with the essential leadership skills and resources to navigate nimbly and effectively in today’s environment of dynamic change. 413.522.0811 • www.

The Human Service Forum – 25+ years of experience working to strengthen the capacity of our nonprofit community. We focus on professional development for people working in this challenging field, creating collaborative and very affordable learning opportunities. HSF – ensuring a vibrant network of health and human services for Western Massachusetts.

Leadership Pioneer Valley works to identify, develop, and connect diverse leaders to strengthen the Pioneer Valley. LPV challenges and engages emerging leaders from all sectors of the community—corporate, government, nonprofit, small business, and academia— through community leadership development for the benefit of the region. The 10-month program immerses participants in an inspiring and enlightening curriculum that examines critical issues that impact the region’s numerous and diverse areas and builds leadership competencies.

The mission of the National Association for the Advancement of Colored People is to ensure the political, educational, social, and economic equality of rights of all persons and to eliminate race-based discrimination. The vision of the National Association for the Advancement of Colored People is to ensure a society in which all individuals have equal rights without discrimination based on race.

The National Society of Hispanic MBA’s (NSHMBA) is the premier organization for Hispanic business professionals with nearly 15,000 members in 37 chapters across the United States and Puerto Rico. The mission of NSHMBA is to: Increase the number of Hispanics graduating from MBA schools through scholarships, awareness programs, and mentorship; Enhance career management opportunities for Hispanic MBAs from school to leadership positions, through job placement and world class professional development; Be the partner of choice for organizations seeking to hire and develop Hispanic talent; and recruit and retain as life-long members a majority of Hispanic MBAs.

Pro Springfield Media Pro Springfield Media, a 501(c)3, is dedicated to changing the conversation about Springfield, Mass. The fledgling organization serves as a platform for information, events, and collaborations designed to showcase the good people, places, and potential of New England’s fourth largest city.

Since 1980, the Regional Employment Board (REB) of Hampden County, Inc. has been the region’s primary planner and convener to address workforce development issues. Established by Federal and State legislation, the REB is a business-led, nonprofit corporation that engages its members from business, education, labor, and communitybased agencies to set public policies that will build a better workforce.

The Lioness Group Lioness Magazine is the leading magazine for female entrepreneurs. We believe women are multi-dimensional creations who flourish, personally and professionally, when they take time to nurture their spirits. Our mission is to elevate, educate, and support female entrepreneurs., a marketing communications consulting group, specializes in multimedia news distribution and multicultural outreach. Also, as a trusted online network that engages corporations, crosscultural communities, diverse consumers, and media, UnityFirst. com shares news, jobs, events, and resources with both regional and national audiences. For more detail, call (413) 221-7931.


Deposits made HERE go to work HERE. Ten locations to better serve your banking needs. :WYPUNÄLSK4HPU6MÄJL (NH^HT  (SSLU:[YLL[  )VZ[VU9VHK 0UKPHU6YJOHYK  3VUNTLHKV^9[ 3VUNTLHKV^:OHRLY9VHK ;V^LY:X\HYL >PSIYHOHT  >:WYPUNÄLSK

Brighter days begin right here.




THE Y IS FOR EVERYONE! Who We Are As the second oldest YMCA in the country, the YMCA of Greater Springfield has a long established tradition of improving lives in our community. Since 1852, thousands of people have walked through the doors of our Family Centers. In 14 cities and towns, our members and participants are impacted by our core values of caring, honesty, respect and responsibility. Every day we are reminded that the work we do is not just a luxury – it is a necessity. Our amazing team of more than 500 staff members and volunteers consider it an honor and privilege to be part of this incredible social movement: For Youth Development, Healthy Living, and Social Responsibility. Springfield Y Family Center (413) 739-6951 Scantic Valley Y Family Center (413) 596-2749 Dunbar Y Family and Community Center (413) 788-6143

WOMEN’S FUND of Western Massachusetts

Building better communities for everyone in western Massachusetts by investing in and fostering the leadership talents of women and girls. Support the Women’s Fund. Give today. Power up, and change the world... right here at home.

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We are a donor supported, public foundation that invests in organizations and programs serving the women and girls of Berkshire, Franklin, Hampden, and Hampshire counties. 116 Pleasant Street • Suite 358 • Easthampton, MA 01027 • 413-529-0087 •



is proud to support

Baystate Health’s Diversity & Inclusion Conference 9 Convenient Locations • 800-821-0160 Federally insured by NCUA. Shares and deposits in excess of NCUA limits are fully insured by MSIC. Equal housing lender.

Committed to supporting Diversity and Inclusion efforts in its membership, in the organizations where our members are employed, and throughout the region We are proud to support Baystate Health’s

2013 Diversity and Inclusion Conference


Create More Impactful ERGs and Diversity Councils The Association of Diversity Councils is the premier resource for diversity and inclusion professionals dedicated to increasing the impact, effectiveness and recognition of ERGs and diversity councils. We are an essential partner in developing, implementing and maintaining a diversity focus within organizations. Learn more by visiting Attend and Sponsor the Diversity Council Conference - October 2-3, Washington D.C. The only conference specifically designed for ERGs and Diversity Councils which provides the richest experience at the greatest value is back and bigger! Register or get all the information you need by visiting






Developing inclusive and culturally competent leadership in the Valley. Leadership Pioneer Valley works to identify, develop, and connect diverse leaders to strengthen the Pioneer Valley.

Diversity. It’s what makes great companies stand out. Embrace the power of difference. Find out more at © 2013 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries. M-16356-14 New 8-13

Educating Our


(413) 755-3333

Springfield Technical Community College Exceptional Education. Proven Results.



Celebrating 175 years as America’s first public institution of higher learning without barrier to race, gender or economic class, Westfield State University honors the legacy of its founder, Horace Mann, who believed that education was the birthright of every

1838 + 2013

child and “the great equalizer of the conditions of men.” 18

CONNECTLEARNLEAD The Human Service Forum – 25+ years of experience working to strengthen the capacity of the non-proďŹ t community in Western Massachusetts. Why HSF? At HSF we believe that vibrant, successful communities have strong non-proďŹ t networks.

Holyoke, Massachusetts Contact Kathleen Dowd at 413-693-0214 for information on membership or program underwriting.



Communications Multicultural Outreach Multimedia News Distribution and Job/Events Posting Janine Fondon, President and CEO



Certified Diverse Business Enterprise

(413) 221-7931


Quality Benefits for Quality Employees Employers can offer Pioneer Valley Credit Union as an added benefit for employees – at no cost! Become a PVCU partner and give your employees and their families access to exclusive financial services: À Great Low Loan Rates À FREE Checking Accounts À Various Savings Account Options À Financial Education Programs À On-site Account Services for Employees Take advantage of the best employee benefit your organization never has to pay for today. Contact us to join the PVCU family! À 413-733-2800

Associated Industries of Massachusetts

Leadership is our business. Government Advocacy Human Resources Services Workforce Training & Education Business Development Insurance | | 617.262.1180

Dawn Creighton, Western Massachusetts Regional Director 413-233-9850 |




We come from different places. We come to different conclusions. But underneath it all, we share a passion for improving the human condition. When we LIVE UNITED, we create real, lasting change in the building blocks of life: the education, income and health of our communities, our families, even the person next to us. Real change won’t happen without you. INVEST IN US. Find out how at

United Way of Pioneer Valley Follow us

Arrow Strategies specializes in the placement of high-end professionals in Information Technology, Engineering, Professional, and Medical Services for a broad range of Fortune 500 companies throughout the country.

Let our results-oriented team partner with you to accomplish your career goals. 242 Trumbull Street Hartford, CT 06103 860.920.7514 Bingham Farms, MI * Chicago, IL * Dallas TX * Grand Rapids, MI * Hartford, CT Los Angeles, CA* Des Moines, IA



Congratulations and Best Wishes to

Baystate Health on your

2013 Diversity and Inclusion Conference x x x x x x x x x x x x x x x x x x x x

Area Health Education Center (AHEC) Community Health Nursing Community Development Block Grant (CDBG) Emergency Preparedness Environmental Health Health Community Advocates Health Education Health Services for the Homeless - Adolescent Health Center HIV/AIDS Prevention Maternal Child Health Mass In Motion Program Mayor’s Office for Citizens with Disabilities Mediation/Dispute Resolution Program Multicultural Health Oral Health Program Springfield Coalition for Opioid Overdose Program (S.C.O.O.P.) Partnership for Success II Smith Clinic – Communicable Disease Tobacco Control Violence Prevention

Diversity does include everyone!

Helen R. Caulton-Harris, Director


At TD Bank, we’re happy to support the things that bring our community together.

Diversity is our Strength Essential Skills for 21st Century Leaders  Is your team aligned on purpose, goals and roles?  Are your meetings productive?  Can better decisions be made faster? Prepare your leaders and teams to succeed with customized, blended-learning approaches to professional and workforce development. Bredenberg Associates provide proven best practices and leading-edge resources for effective leadership development, team performance and governance.

TD Bank, N.A. | Equal Housing Lender • 413.522.0811


includes everyone. Yes, that means you. And your loved ones. And your friends. At Baystate Health, we believe respect and acceptance play an important role in your health care experience and outcomes. At Baystate Health, diversity is a given. Our policies ensure a welcoming environment for all who use our services. Our definition of family includes anyone important to you—regardless of legal relationship. You'll also find interpreter, spiritual, and food services tailored to your cultural needs and preferences. We appreciate the diversity that you bring, and take great pride in our culture of inclusion. At Baystate Health, it's an honor to care for you and your family.

Mohamoud, Baystate Health employee

Visit us at or call 1-800-377-4325 to schedule an appointment.

2013 bhd&i conference program