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The Underpinning Key Skills for Performance Management TYPES OF QUESTIONS Open Questions Probing Questions Reflecting Questions

Focusing Questions

LEVELS OF LISTENING

Empathetic Listening

Listen Attentively Listen Selectively

Pretend to Listen Ignore Completely

QRG 9


Question Examples Question Type Listening Level Purpose

Question Type Listening Level Purpose

Question

What do you want to achieve long term? Open Attentively Development discussion

What will it need in terms of skills development? Probing Attentively Development discussion

It sounds as though you’ve been thinking a lot about this?

Type

Reflecting

Listening Level

Empathetic

Purpose

Question

Development discussion

What kind of work could you do now which will develop the skills you need?

Type

Focusing

Listening Level

Attentively

Purpose

Development discussion


Question Examples Question Type Listening Level Purpose

Question Type Listening Level Purpose

Question

What part of your job do you find most difficult? Open Empathetic Performance discussion

What aspect of it is a problem for you? Probing Empathetic Performance discussion

It sounds as though you really want to work independently on your own thing?

Type

Reflecting

Listening Level

Empathetic

Purpose

Question

Performance/Development discussion

So what specific training do you think you would need to take on independent projects?

Type

Focusing

Listening Level

Attentively

Purpose

Performance/Development discussion


Question Examples Question

How are you finding the hours for this job? Open

Type

Empathetic

Listening Level Purpose

Performance discussion

Question

How do the hours impact on how you do your work? Probing

Type

Empathetic

Listening Level Purpose

Performance discussion

Question

So you think it would be better for you to start earlier and finish earlier?

Type

Reflecting

Listening Level

Empathetic Performance discussion

Purpose

Question

OK can you prioritise and suggest what work could be cut out?

Type

Focusing

Listening Level

Attentively

Purpose

Stratagem Learning and Development Ltd Tel: +44 (0)1962 848630 Fax: +44 (0)1962 870080

Performance discussion

E-mail info@stratagem-uk.com

Registered No: 2822632


Performance Management Question Bank