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HRCS DIVISION

MARKETING DIVISION

MD’S CUP 2013

GT Customer Appreciation Lunch

ToNiB Total Nigeria Bulletin

A bi-monthly publication of Total Nigeria Plc. Issue 11, May/June, 2013.

Total Nigeria Plc’s 35th Annual General Meeting Total Nigeria Plc held its 35th Annual General Meeting (AGM) on June 14, 2013 at Shell Hall, Muson Center, Lagos. In recognition of the company's compliance with all regulatory requirements, the meeting was well attended by representatives of the Nigerian Stock Exchange, Securities and Exchange Commission, and Corporate Affairs Commission. Also in attendance were distinguished shareholders, financial analysts, pressmen, top management and staff. Prior to this event, the company treated its shareholders to a cocktail party at the Eko Hotel and Suites in Victoria Island, Lagos on June 13, 2013. It is worthy to mention that the company performed the closing bell ringing ceremony at the Nigerian Stock Exchange immediately after this auspicious event.

L-R: Company Secretary, Chairman, and Managing Director at the AGM

Total Nigeria Plc’s Launch of Road Safety Cubes Campaign Total Nigeria Plc on May 28, 2013 launched “2013 Road Safety Cubes Campaign for Children” in Lagos State at Saint Georges Primary Schools, Falomo in Ikoyi. It marked the first phase of the deployment of this laudable nationwide campaign and was well attended by the Honourable Commissioner for Transport, Lagos State, Mr. Kayode Opeifa, Senior Special Assistant to Lagos State Governor, Dr. Mariam Masha, representatives of Lagos State Traffic Management Authority (LASTMA), Federal Road Safety Commission (FRSC) Unit Commander Lagos Island, Sadiq Abdulrahman, pupils and students of primary and junior secondary schools in Ikoyi, Tutor General for secondary schools in Ikoyi, members of the Press, and Management of Total Nigeria Plc.

MD, LASTMA and FRSC officials, Special Assistant to Lagos State Governor, Mariam Masha, and pupils from primary and secondary schools in Ikoyi.

Key highlights of this auspicious event were the unveiling of the Safety Cubes, handover ceremony of the Safety Cubes to the Lagos State Government, presentation of a playlet centered on encouraging good road habits, as well as road safety presentations by LASTMA and FR SC.

Total Nigeria Plc Celebrates 2013 Global Diversity Days Total Nigeria Plc's richly diverse people on May 20 to 24, 2013, celebrated Global Diversity Days (GDD). Focusing on the theme, 'Diversity, a Journey for Everyone', the GDD was targeted at eliminating stereotypes, prejudices and dominant representations in the company by creating opportunities for employees to discuss and share ideas on Total values. This auspicious event was celebrated nationwide in Head office, Eastern, Western, and Northern territories. Though the major hubs selected for the territories were Port-Harcourt, Lagos North, and Abuja sales areas respectively, it was also celebrated at the depots, plants, service stations, Truck Driving School, Joint Users Hydrant Installation (JUHI), and Aviation. It was indeed a “diversity-packed” event with several educative and entertaining activities such as cultural heritage carpet, art exhibition, Diversity in Work Force (a playlet), local and continental delicacies as well as Divart contest amongst others.

Cross section of head office staff with EXCO members in a photo session during the Diversity Week celebration.

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Retail Safety and Training: Top Service Week Top Service Week was conducted Nationwide from May 6 to 10 , 2013. The objectives of the week were to:

© Demonstrate Total’s commitment to providing Top Quality Service to all it’s customers. © Give Executive members and other head office staff opportunity to meet and appreciate the station staff who serve our customers. Cross section of staff during the Innovation Creative Session at the head office.

Staff were divided into groups but headed by at least 1 EXCO member/Senior Manager to observe and evaluate all the services provided in participating stations.

On May 10, 2013, Innovation Creative Sessions were conducted in 15 locations nationwide. Anchored by 15 local Innovation correspondents, it’s purpose was to generate creative ideas on increasing customer satisfaction. 270 employees and 55 dealers participated in the Innovation sessions with over 30 creative ST ND RD ideas submitted and reviewed. Cash Prizes to be won by the three best groups are: 1 Prize: N125,000, 2 Prize: N75,000 and 3 Prize: N50,000.

SFS: Bonjour shop promo Nestle Coffee Promo still continues in six major Bonjour Shops across the nation. Customers who purchase coffee in these shops continue to win several branded Nestle gifts items including face caps, pens, note pads, etc. The objective of the promo is to increase coffee awareness and encourage coffee consumption in our shops. The participating shops are in the following service stations: Lekki 1 in Lagos, Wuse 1 in Abuja, South Bridge in Kaduna, Awolowo Road in Lagos, Airport Road in Warri, and Western Avenue in Lagos.

Roboquartz campaign

In order to re-emphasize the superior quality of the Total Quartz Lubricants range, a media campaign tagged ‘Roboquartz ’ Campaign commenced on June 13, 2013. The major highlight of the campaign is to inform consumers that engines can enjoy more protection, longevity and optimum performance with the use of Total Quartz Lubricants. Dummy shop launch at TOTAL Adverts were translated into several local languages Head Office including Yoruba, Pidgin and A new shop/coffee corner was Hausa to appeal to a wide officially launched in June at the range of consumers. reception of the head office. This Several Media forms being utilized during the campaign corner was created to increase includes the following: awareness of our products and © TV (international, national and local stations) services and provide a good L-R: RMM, CCM, Category Mgr (Shops), GM (M) and NDM © Radio (nationwide) :environment for staff to converge at © Outdoor (BRT & billboards) tea / lunch breaks. © Press (Punch, Vanguard, Thisday, Complete Sports, Daily The corner was officially launched by the Vice Chairman & MD Trust) just before the 2013 AGM . © Online (banner ads on Facebook, Linda Ikeji, Punch, Innovation Campaign Guardian, This Day, video ads on YouTube) A quarterly innovation campaign was © Cinema (30 secs preview slots in Genesis and Silverbird launched on June 15, 2013 to encourage Galleria Cinemas in Lagos, Abuja and PHC) staff to propose innovative ideas on how to © Posters in all Total Service Stations optimize spending and improve This campaign will be on till July 2013. productivity. The best three ideas will be ST Lube Bay & Car Wash rewarded with the following prizes: 1 Prize: ND RD Refresher training for N125,000, 2 Prize: N75,000 and 3 Prize: operatives commenced in N50,000. The campaign will be on till June June 2013 to improve 30, 2013. safety awareness, professionalism and disseminate information Retail LIB/Premium Dealers: on concept update for Refresher training of premium dealers o p t imum customer commenced in June 2013 with the aim satisfaction. This is even of sustaining professional marketing more important with the Cross section of attendees with Retail a p p r o a c h a n d d i s s e m i n a t i n g Cross section of retail trainers with dealers at the training. implementation of Bay-LIB Trainers during the Refresher training information on concept update. customer synergy. ToNiB

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NETWORK PROJECTS WESTERN TERRITORY Onigbagbo station, Lagos: sales building reconstruction is in progress, aluminum works have been completed, terrazzo works at the lube-bay are still on-going, and canopy steel sections on site at the forecourt are been installed. EASTERN TERRITORY © Ogbor Hill, Aba: station reconstruction works is still on going and nearing 70% completion. © Oguta Road, Onitsha: T-air signage works are on-going while all civil works have been completed.2 © Orlu Road, Orlu: station reconstruction is in progress as forecourt concrete works and sales building works are still ongoing. © Warri centre: station reconstruction has commenced. © Lagos Road Benin: station construction work has commenced. © PHC 2: station reconstruction would commence in July 2013.

Lekki 2 Station T-air signage works

NORTHERN TERRITORY © Tipper Garage, Abuja: station creation works are nearing completion. © Wuse 2, Tundun Fulani, and Hospital Road Zaria: reconstruction works are still ongoing. © Herbert Macaulay Station Abuja: site will be handed over to contractor on June 28, 2013 for commencement of work. Gboko Station T-air signage works

T-AIR COMPLETED PROJECTS Lekki 2, Ajegunle, Gboko Station, and Jericho Rd Otukpo have been fully converted to T-air signage stations. DEPOTS PROJECTS 1. Bitumen Tank Construction in Koko: foundation has been completed, welding works are in progress. 2. Apapa Safety Upgrade: new fire pumps have been installed with connection to water tanks to be completed by July 31, 2013. 3. Floating Screen for PMS Tanks: floating screens received for Apapa and JV Tanks, would be installed before the end of the third quarter of 2013. 4. Apapa JV Access Road: road rehabilitation is almost completion. Ajegunle Station T-air signage

GT Customer Appreciation Lunch- Eastern Territory The event was held at the LeMeridien Hotel, Ogeyi's Place Port-harcourt on May 28, 2013. In attendance were GM (Marketing), Yahaya Yunusa, General Trade Manager, Moyo Areola, TSM (East) Babatunde Omojola, ISM (East) Mufatau Balogun, and all the eastern General Trade Executives. With a total of forty GT Industrial customers represented, this inaugural event was designed to thank TOTAL Nigeria Plc's loyal customers. It also afforded executives the opportunity to bond with customers in a relaxed environment there by creating the right ambience for an improved business relationship. During the event, a reminder of our best practices were showcased and presented by the ISM (East). Covering areas like VMS, barge delivery, Total Card and our Lube diagnostics package amongst others, it helped in stimulating enquiries from the customers. These were answered by GTM and GM (M) who provided reassuring responses and clarifications on raised issues.

A photo session of Eastern GTE’s with the GM Marketing, GTM and TSM East of Total Nigeria Plc

A cross section of GT customers seated during the lunch in Port-Harcourt.

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Boosting Business Ties: Total Nigeria Plc and Nigerian National Petroleum Corporation

Recruitment & Human Capital Project Recruitment: © Alli Opelanifunoluwa- Other Gross Mrg & Wps Accounts

Officer © Abalu Odufa- Bank Reconciliation Officer © Kuti Oladeinde- Lpg Supervisor © Omotosho Anu Jacobs- Laboratory Chemist © Etim Idongesit- Pa To Tsm (e) © Oguntayo Hammed A. - Maintenance Assistant Lagos

The Managing Director, Francois Boussagol in company of General Manager Strategy, Jeff Nnamani, visited the Group Managing Director of Nigerian National Petroleum Corporation, Engineer Andrew Yakubu recently in Abuja. The meeting was focused on key discussions regarding the ongoing LPG Refilling and Blending contracts between both industry leaders.

South © Cole Opeoluwa- Aviation Crewman © Bakp Rabiu- Maintenance Assistant Maiduguri

GMD NNPC with MD TOTAL Nigeria Plc , during his recent visit

Safety and Security Units

Activities undertaken by the safety and security unit in the months of May and June 2013

Report Analysis

April 2013

No Of Incidents

May

June

June

Jan -

Jan –

Jan –

2013

2013

2012

June

June

Dec

2013

2012

2012

64

56

110

19

42

14

5

11

11

5

3

6

2

Armed Robbery

Road Traffic

3

0

0

(0/3)

(0/0)

(0/0)

1

0

1

5

2

4

Accident

23

6

13

21

(0/6)

(6/7)

(12/9)

1

7

7

12

7

28

17

35

1(1/0)

Fire and Explosion

Sundry Incidents

Members Of NNPC Managemenet Team With MD and GM Strategy

© Environmental assessment approvals for Warri Centre, Lagos Road, & PHC II stations reconstruction. © Environmental audit of retail outlets in Lagos state with LASEPA. © Press Advert on EMS Certification of Apapa depot & Lagos plant on June 5th, World Environment Day (June 5, 2013). © Preparation of LPG Plants for QMS certification. © Annual Internal QMS Audit concluded © Preparation for Third Party QMS (ISO 9001:2008) recertification audit by SON. © Waste paper recycling in Total's facilities. © Proper landscaping of TOTAL head office premises. © Critical customer feedback follow-up © Trainings on “Management Orientation to Regulatory Requirement (MORR)” and “Occupational Health Hazards: Identification and Control” were held at Kaduna plant. © Implementation Training on ISSSRS - (AMO version) was held in June at Ibafon depot, Kaduna plant, Koko plant and JAD-Portharcourt. © Contractors' safety forum took place in Lagos and Ibadan.

MD's Cup Football Tournament 2013 Consequences of May - June 2013 incidents:

The MD's Cup tournament is an integral part of Total Nigeria Plc's work-life balance initiatives. Team Head Office after winning the This grand event, organised to MD’s Cup 2013 encourage sporting activities amongst employees, took place between May 14 and 18, 2013. The match ended with the scores being 4 – 2 as the defending champion, Northern territory, lost to Head office.

© 16 persons sustained injuries (1 staff, 3 drivers, 1 motor-boy, 3 guards, 4 customer attendants, 4 third parties). © 5 fatalities (1 guard, 4 third parties) © 70 pieces of property damaged. © Several houses/shops/cars burnt (Ibadan truck accident). © 45,000 litres of product stolen. © 13,712 litres of product spilled. © 67,000 litres of product burnt. © 1 truck and 16 other pieces of property stolen. © N 4,000,912 cash stolen. © N 4,369,050 worth of lubes stolen. © N 69,000 worth of shop items stolen © 363 units of 12.5kg LPG cylinder bottles stolen. © 1 person kidnapped (1 staff)

Other activities included “Healthy Living walk”, Novelty match, and “Fastest Man and Woman in Total Nigeria Plc” competitions in which Mr. Albert Mabuyaku, Corporate Affairs Manager and Miss Kate Ogu, Category Manager (Automobiles) emerged as winners respectively.

Kate Ogu, Fastest Woman in Total Nigeria Plc

ToNiB

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Issue 11

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Healthy Living Walk

May/June 2013

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Page 4

Albert Mabuyaku, Fastest Man in Total Nigeria Plc

Tonib May - June 2013 updated  
Tonib May - June 2013 updated  

TOTAL NIGERIA PLC Internal Report

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