Keeping you in touch with
AU T UMN 2018
â€˜The Bubble Rush is a great family event where we can get together and at the same time raise funds for an excellent cause.â€™ Page 3
'The main benefit of coming to St Luke's for me is mentally. I really enjoy coming here. I look forward to coming every week and I feel myself and the other patients and staff have become a family.' Hear Mulji's experiences of attending our Woodgrange Centre. Page 7
Join the bubbly fun at our annual Bubble Rush! Read about our latest success stories Page 2
Join us at our Light Up A Life event Page 9
Update from St Luke’s
Get to know the CEO
My name is Alpana Malde and I am the CEO of St Luke’s. I first joined the hospice in 2015 as Director of Finance and Resources. Before that I had worked at Peace Hospice Care in Watford for 12 years. In 2017 the CEO of St Luke’s at the time, Robin Webb, left the hospice and I acted as the Senior Executive Team lead, working with the Chair. I then became interim CEO later on in 2017 and was made permanent CEO in March of this year. I am local to Harrow and I have seen at first hand the amazing care provided by St Luke’s to members of my family and friends. When the chance came up to work for my local hospice I was very excited to take it. I am now thrilled and delighted to have been given the privilege of leading St Luke’s into the future. Before working in the charity sector, I was in the corporate world. When I started working at a hospice I loved it as I could see for myself what was being achieved when people are in the last stage of life. I’ve never wanted to go back to the commercial sector since then.
I’ve been so impressed by the links that St Luke’s has with our diverse local community and how every member of staff and volunteers pull together to deliver the best possible care and make every moment better to the last.
Bubble Rush St Luke's Hospice shortlisted for British Medical Journal Award The Woodgrange Centre Team were finalists for the BMJ (British Medical Journal) National Palliative & Hospice award. With the support of the North West London collaboration for Leadership in Applied Health Research and Care we halved our waiting times in the Woodgrange Centre. These Awards are prestigious and highly competitive and we were extremely proud to have been finalists for a second time in three years. Although we did not win the award, the nomination marked the outstanding work of the Woodgrange Centre team. The impact of this collaboration has made a significant impact on the care of those with terminal illnesses being treated by St Luke’s. Read more about this project on page 11.
Lord Howard, Chair of Hospice UK, visits St Luke's On Tuesday 24 April, Lord Howard, Chair of Hospice UK, visited St Luke’s to find out about the services provided by the hospice in people’s homes and in the community. St Luke’s were proud to welcome Lord Howard and he had the opportunity to meet the Hospice at Home, Single Point of Access, Brent Community Palliative and Care Home Support teams. Lord Howard was also given a tour of the hospice and met other organisations working with the hospice. Lord Howard said, ‘I was impressed with the sheer energy, commitment and passion from everybody I met – it was a truly inspirational visit. I was also impressed at the extent of work the hospice does with local partners such as the NHS, Local Authorities, care homes and faith groups and the extent that St Luke’s are involved as an equal partner in the Integrated Care System.’ St Luke’s Hospice Chief Executive, Alpana Malde said, ‘We were delighted to welcome Lord Howard to St Luke’s today. In his capacity as Chair of Hospice UK, Lord Howard is well aware of the hospice sector and we had a very useful exchange of ideas and knowledge.’
Bubble Rush is back - get ready for even more bubbly fun this September! On Sunday 23 September our annual Bubble Rush event returns after its hugely successful first year. Bring all the family for a 5k course with lots of different coloured foam stations. Run, jog, walk or even dance through the multicoloured foam. This event is family friendly with no time restrictions and is a great day out and something fun to do with family or friends whilst raising essential funds for St Luke’s. Zarmeen Ahmed’s family took part last year: ‘Our family of four took part in the Colour Run and really enjoyed the event so were excited about the Bubble Rush. Both my boys attend the local schools Mount Stewart and Claremont High, with both schools supporting St Luke’s. Living in Kenton I know many people who have benefited from the care provided by the hospice. It is a great social and family event where we can get together with other families and have fun whilst at the same time raise funds for an excellent cause.
Zarmeen Ahmed and her family enjoy the bubbles!
I found the event very enjoyable. The warm up part was great fun. Once we set off everyone was going at their own pace so everyone could enjoy each bubble station. The kids loved it. It was lovely to get special Bubble Rush t-shirts to wear for the run and biscuits and water along the course, handed out by volunteers.
This is a great family day out whatever the weather and one that everyone from the ages 3 upwards would enjoy! Charity begins at home and it is great that local schools are supporting St Luke’s as their Charity Partner. It brings the fun into fundraising and a chance to talk to kids about end of life care and understand what it’s about.’
Sign up for the Bubble Rush at www.stlukes-hospice.org/bubblerush or call 020 8382 8112 Registration includes a Bubble Rush t-shirt, a medal on completion, a fundraising pack and a fundraising certificate for the highest fundraisers. 03 03
Young People Getting Involved
Swimming for hospice care
Support in the Community
Harrow Borough Squad held a Swimathon this summer to raise money for St Luke’s Hospice. The squad, formed of children ages eight and above, swam up to 200 lengths (around 5km) which took around 2 hours. They raised over £2000. The Swimathon organiser, 12 year old Devina Bathija, said, ‘All my friends in the club put so much effort into our swimming that I thought it would be great for us to use our “passion for swimming” and support a good
St Gregory's School raise £2500 for St Luke's
cause. Without a doubt our local community is most important and this is my chance to “pay it forward” and make a difference.’ Devina’s Mum said: ‘I had an aunt who had motor neurone disease and St Luke’s looked after her with so much care. They were instrumental in making sure she was comfortable in her last days. We cannot thank them enough for what they do.’
that pupils experience the great sense of fulfilment, increased social cohesion and personal development that can be derived from regularly helping others less fortunate than themselves and look forward to supporting St Luke’s Hospice for many years to come.’ Community Fundraiser, Kate Gammell, went to the school where she was presented with the cheque. Leo, whose form raised over £1000, presented the cheque along with his form teacher.
Kingsbury High School visit the hospice Pupils at St Gregory’s School in Kenton raised over £2500 for St Luke’s. Teacher, Simone Sylvester, said ‘We’re really proud to be so closely linked with the hospice and fully support the amazing services that the hospice provides. Mary House pupils at St. Gregory’s raise money during Lent each year from sponsored events, cake sales and other fundraising activities. Our 6th form students also give very generously of their time and support St Luke’s with quiz nights, sponsored cycle rides, carol singing, etc. As one of only 20 Department for Education Lead Behaviour Schools, we are committed to ensuring
Kingsbury High School students visit St Luke's
Kingsbury High School sold milkshakes during their break time as well as holding a raffle in aid of St Luke’s. They raised an incredible £800. Students visited the hospice for the morning and heard from the education team about the different services we offer.
Would you like to fundraise for St Luke’s Hospice? There are all sorts of fun ways you can get involved. Contact us for lots of tips, ideas and support to help you get started on 020 8382 8112, email@example.com or visit www.stlukes-hospice.org/myevent 04
An evening of sparkling Indian Music
Mandvi Community held a Bhajan evening at Kingsbury High School with over 300 people attending which raised over £2000 for the hospice. A bhajan event is a common event in the Indian community, where a group of singers and musicians perform in front of an audience. The evening kicked off with the Indian national anthem as well as a sitar performance by one of the young members from the community. A range of Indian food and dessert was served during the intermission. After the intermission, St Luke’s sound therapist Alan performed on stage followed by a final round of songs and a raffle.
Open Gardens Harrow on the Hill This summer Open Gardens Harrow on the Hill raised £850. There were five gardens for people to view and a plant sale, refreshments and a raffle. The event supported two local charities one of which was St Luke’s Hospice. Doug Benham, a member of the Open Garden committee said ‘We chose to support St Luke’s Hospice as we feel there is a connection between gardens and health, we have got personal experiences of the excellent work carried out and also it will be a good example of the Harrow community coming together for a common cause.’
Whitchurch Primary School support St Luke's
The event organiser, Dilan, said ‘We have always supported St Luke’s as we highly value the support and services they provide to the community. The hospice is a charity close to our hearts and we wish to continue to support them.’
Whitchurch Primary School, students from Year 6 and others from Whitchurch alumni, together with Mrs Portou (Assistant Head teacher for Upper Key Stage 2) and Mr Sanghani (Chair of Governors), presented a cheque for an incredible £1,000 to St Luke’s ex-trustee and volunteer Ramesh Bhanderi for the hospice. Over two years, the pupils in Year 6 have carried out a variety of enterprising events in order to raise money for their chosen charity. St Luke’s are
extremely grateful to all the pupils for their amazing efforts.
Shops and Volunteering
Join our team and become a volunteer
St Luke’s has three specialist shops as part of our 18 shops in total. These shops focus on electrical items, furniture and a wedding shop. If you are looking for something particular then why not visit our specialist shops where the enthusiastic and knowledgeable staff will give you advice and help you find the right items. St Luke’s Harrow Weald Electrical shop receives donations from our other 17 shops through their front doors weekly. Donations range from modern to vintage, anything from 55” curved Televisions to 1930’s slide projectors. The value and range of donations is huge. The shop successfully sold a £800 Yamaha keyboard last Christmas and recently a £400 portable turntable helped by our eBay department. The exciting finds attract a vastly knowledgeable volunteer and staff team with specialisms in vinyl records, Vintage hifi, games and gaming equipment,
sewing machines, electricians and general repairs. Full of all ages and levels of experience, the team learn and bounce off each other to extend their knowledge and experience for the overall success of the shop and continued dedication to the hospice. Our Kenton furniture shop is run by Manager Aaron Adjei, Assistant Manager Robert Gold and a fantastic team of over 40 volunteers. The furniture shop is within walking distance from Kenton Underground Station and the hospice at Kenton Grange. The store is a collection of furniture, clothes, bric-a-brac and much more. Our van drivers Roger and Mark are on the road six days a week collecting furniture from within our area, ranging from Northwood to Harlesden and Northolt to Edgware. Without these valuable donations the Kenton shop would not be running. All furniture enquiries go to our warehouse in Stanmore, taking calls from Monday - Friday, 10am-3.30pm on 0208 909 2311 or at firstname.lastname@example.org
Volunteer at one of our shops and support your local hospice Mary Taylor is the manager of our Harrow Weald Charity Shop. The team are looking for volunteers to help run this fun and friendly shop. Mary explains how she got into working at the shop and why she loves it so much.
The impact of our work Mulji Arjan (Mukesh) has been attending the Woodgrange Centre for 9 months. Here he explains how it helps him. Mulji, 55, was diagnosed with Motor Nuerone disease in 2015. ‘I was initially referred to come to St Luke’s Hospice by my occupational therapist. My first reaction was – hospices mean end of life. People are not aware of what happens in a hospice. I have lived locally for 25 years and I passed the hospice every day but never knew what happened there. I never expected that I would come to the hospice. People generally think hospices are just for cancer patients but St Luke’s also cares for those with other terminal illnesses. When I first came here it opened my eyes. The staff, dedication and care from top to bottom is amazing. I wanted to spread the amazing work of the hospice to my local community so I talk to my community at my local temple. That is also why my son-in-law Kumar raises money for the hospice. He took on the incredible challenge of climbing Mount Everest and asked for sponsorship to be donated to the hospice. He raised over £25,000 from this challenge.
‘I moved to Harrow from Hastings 3 years ago and found I had spare time on my hands once my daughter was in school. There was a connection with St Luke’s as my partner works at Northwick Park Hospital and refers patients to the hospice. I started as Assistant Manager at Rayners Lane and then was a relief manager which meant I got to go round all of the shops and learn how they all worked. I then spent some time as Manager at the Harrow shop and built up the number of volunteers there. I am now at Harrow Weald and I hope I can build up a bigger team here. I am extremely passionate about the cause and this motivates me in my work. I like to train my staff in all areas and try to make sure the staff are always happy and comfortable. We are a lovely team. We don’t take ourselves too seriously and we really look out for each other. We all make sure it’s a nice working environment and we have a lot of fun. It’s always busy so you’ll never be bored!’ If you would be interested in volunteering at Harrow Weald Shop, the other St Luke’s shops or volunteering in another way please visit www.stlukes-hospice.org/volunteer or call 020 8382 8021. 06
When I was first diagnosed with Motor Neurone disease, a muscle wasting disease, I was very shocked. I was very depressed for a month and
would cry all the time. When I was diagnosed I was still walking and talking well, but I began to fall for no reason. I went for a check up and was then diagnosed. When I started to come to the Woodgrange Centre I could see some people were more poorly than me. I really like to cheer people up and make people laugh. My nickname here is James Bond! I come once a week and have therapies and physiotherapy. Rose, the activities coordinator, always puts on amazing activities for us and it’s always something different. She’s so bubbly and caring. It makes such a difference for me to come to the day centre. If I didn’t come I wouldn’t get out and I would become very depressed. It’s also very important as it gives my wife, my full-time carer, a break and time for her to have to herself. She also comes to the hospice for therapy and a carers meeting to share ideas and get support. I talk to the other patients about everything and we share everything and discuss things. The main benefit for me is mentally. I really enjoy coming here. I look forward to coming every week and I feel we have become a family. The staff are incredible. They are so caring and go a very long way to help in any way they can.’
Mulji's wife walked in Midnight Walk this year 07
Join a St Luke’s event
Join a St Luke’s event
Go Purple Friday 12 October
Go Purple is back and will see Harrow and Brent turn PURPLE to mark Hospice Care Week and to raise vital funds for St Luke's Hospice. After a hugely successful launch in 2017, we are thrilled to Go Purple again with even more people across Harrow and Brent in 2018. Go Purple is a way that schools, work places, family and friends can come together to show support for your local hospice and have fun at the same time! Whether you have a purple themed dress up day, you bake some purple cakes or you put one of our purple collection boxes in your home or workplace - every penny you raise will help people living with a life-limiting illness in our community. Visit our website for more information www.stlukes-hospice.org/gopurple
St Luke’s Hospice Events 2018
Sun 23 Sept Bubble Rush Sun 30 Sept Ealing Half Marathon
OCTOBER Fri 12 Oct Go Purple
Saturday 20 October
Sat 3 Nov Winter Quiz
Entry is a non-refundable £70 deposit and if you raise £395 you can jump for free. Register at www.stlukes-hospice.org/skydive
Winter Quiz Saturday 3 November Join us for a night of quiz rivalry at St Gregory’s School. There will be delicious food, refreshments and prizes for the winning and losing teams! Tickets £17 per person
Book at www.stlukes-hospice.org/quiz or call 020 8382 8112
10 - 17 Nov Sahara Desert Trek
Santa Dash Sunday 9 December
Dash 3 miles around Pinner dressed as Santa and join 100s of others in getting into the festive spirit! Children and even dogs are welcome to take part. Run, walk or jog from Nower Hill High School and receive a medal and a well deserved mince pie at the finish line. Early Bird tickets (until Friday 9 November): £12 adults, £7 children under 10 Ticket price includes a Santa suit. Book at www.stlukes-hospice.org/santadash or call 020 8382 8112
We are looking for passionate and motivated runners to apply for the London Marathon, running on our behalf. Applications will be closing the last week of September.
Sun 16 Sept Harrow Half Marathon
Sat 20 Oct Autumn Skydive
This exhilarating event will take place at Hinton Airfield, Northamptonshire.
Sunday 28 April 2019
Experience an adrenaline fuelled skydive! Feel the adrenaline rush as you skydive at 10,000 feet, heading towards the earth through the clouds at 120mph before the parachute is deployed and you gently float down towards the fields!
Sun 2 Light Up A Life Sun 9 Santa Dash 21 - 24 Christmas Gift Wrapping
To apply visit www.stlukes-hospice.org/ londonmarathon, contact Nicole Silver at nicoles@ stlukes-hospice.org or call 020 8382 8063.
Christmas Gift Wrapping
21 - 24 December
Come and take advantage of our gift wrapping service at St Ann’s Shopping Centre in Harrow in the run up to Christmas. Last year over 100 volunteers supported this initiative and hundreds of people got their presents wrapped which helped to raise over £3,700. Let our volunteers take away the stress of getting ready for the festive season and have all your gifts beautifully wrapped whilst also supporting St Luke’s. If you would like to volunteer to help gift wrap this year, please call 020 8382 8112. For more information visit www.stlukes-hospice.org/christmaswrapping
Light Up A Life Sunday 2 December Light Up A Life takes place at the hospice and is a chance to come and remember a loved one and make a dedication in their memory. The event is an hour long and begins at 4.30pm. It is the hospice’s most meaningful event of the year where everyone is invited to make a dedication and see their tributes shine on our hospice tree. There will be talks from St Luke’s CEO and Chair and performances from local musicians. For more information visit www.stlukes-hospice.org/LUL
Make a Will Month
Development of St Luke’s Hospice Services
Support St Luke's during Make a Will Month A Will is often the most important document that you will ever write, or be involved in writing. It is likely to be the piece of paper that has the most influence on the way your affairs are handled after your death and ensures that your family and friends are provided for in the way you want. During September you can make a Will or amend your existing one to ensure your wishes are taken care of. Participating firms taking part in Make A Will Month give supporters the opportunity to make a Will and instead of paying the full fee to the solicitors they will donate the full amount or a percentage to St Luke’s Hospice. ‘I read about the St Luke’s Make A Will month in their Insight magazine and realised that my Will needed renewing. I contacted one of the participating solicitors who was local. The whole process was simple and convenient. It is good to know that St Luke’s benefitted in this way’. As part of the Make a Will Month we will be holding free seminars at the hospice in Kenton which are listed below. Free seminars (booking required) St Lukes Hospice, Kenton Grange, Kenton Road, HA3 0YG 6pm - 7:30pm Monday 3 September - Overview of Wills, Inheritance Tax & trusts Friday 7 September - Lasting Powers of Attorney Monday 10 September - Wills Friday 14 September - Inheritance Tax Monday 17 September - Lasting Power of Attorney Friday 21 September - Wills For more information or to book for a seminar, contact Zahra at email@example.com or on 020 8382 8097 www.stlukes-hospice.org/MAW 10
Make a Will Campaign 2018 Participating Solicitors Firms providing a Will in exchange for an equilvalent donation to St Luke's Hospice: Julia Newland Garside & Hoy Solicitors 21 - 23 The Bridge, Wealdstone, Middlesex, HA3 5AG 020 8427 5656, firstname.lastname@example.org Mr Pankaj Patel PKP French Solicitors 1 Jardine House, Harrovian Business Village, Bessborough Road, Harrow, Middlesex, HA1 3AX 020 3490 9382, email@example.com
Firms donating a % back to St Luke's Shandip Shah Balance Consultancy (50%) Devonshire House, 582 Honeypot Lane, Stanmore, Middlesex, HA7 1JS 020 3837 0099 or 07780 690432, firstname.lastname@example.org
Malcolm Muir Mills Chody Solicitors (50%) 226-228 Kenton Road, Harrow, Middlesex, HA3 8BZ 020 8909 0408, email@example.com Mrs A K Melani Melani & Co Solicitors (50%) 184 West Hendon Broadway, London, NW9 7EE 020 8202 4887 or 07886306427, firstname.lastname@example.org
A day care patient at the Woodgrange Centre
Quality improvement at St Luke's Hospice
Alpa Patel/David Tracey/Anousha Kandiah Redferns Solicitors (£100 donation per Will instruction) 9 Churchill Court, Harrow, Middlesex HA2 7SA 020 8424 7070 or 020 8424 7043 email@example.com firstname.lastname@example.org email@example.com
Improving the quality of the services we offer to the people of Harrow and Brent is a constant priority at St Luke’s Hospice. Quality Improvement (QI) methodology is increasingly being used in healthcare and since 2016 St Luke’s have focused on introducing this methodology to help improve the value of our services to patients and carers. Charles Daniels, Medical Director and Head of Improving Services explains our most recent Quality Improvement project.
Jonathan Lemon Curry Popeck Solicitors (15%) 380 Kenton Road, Harrow, Middlesex, HA3 8DP 020 8907 2000, firstname.lastname@example.org
reflected on the causes. This included mapping out the process that a patient would go through before attending the Woodgrange Centre. By understanding the referral and assessment process we were able to identify duplications, omissions and delays that all impacted on the waiting time. In 2017 testing began to try and simplify and speed up the referral process. The outcome of this work is that waiting times have now been halved. This improvement has been sustained for the last 9 months. We are looking to apply this methodology to make these improvements in other areas and departments in the hospice.
We could see that there was an opportunity to reduce the waiting time for patients to access the Woodgrange Centre (our day centre). Working with CLAHRC Northwest London, we collated data and
As a result of this successful work we have been asked to support the Hospice UK Quality Improvement Advisory Committee and share our experiences nationally.
Ms Simi Gupta Duncan Lewis Solicitors (50%) Spencer House, 29 Grove Hill Road, Harrow, Middlesex HA1 3BN 020 3114 1253, email@example.com
St Luke's Christmas Cards 2018 All diaries cost £2 All cards are Cards in packs of 10 with envelopes Christmas All cards are in packscards of 10 with envelopes Christmas and diaries are available from: All St Luke’s Hospice shops or visit www.ebay.co.uk/str/stlukeshospice 10.Bentley Priory
11. Wembley in the Snow
Greeting A – £3.50 1. Christmas Robin
2. Christmas Cupcakes
3. Christmas Delivery
Greeting A– £2.75
Greeting A – £2.75
Greeting A – £2.75
Wembley in the Snow Pinner in the Snow 5. Dove in Flight - £3.50 £3.50 6. Festive Glamour
4. Christmas Morning Greeting B – £2.75
Greeting A – £2.75
Greeting A – £2.75
Greeting A – £3.50
13. Horse Guards Parade Snow
Greeting A – £3.50
Greeting A – £3.50
West House, Pinner in the Snow - £3.50
14. Pinner Snow
8. Three Kings
St Luke’s 2018 A4 Calendar donated by Pinner
Horse Guards Parade in Winter - £3.50 Greetings
2018 Diaries Suggested minimum donation of 99p each. 2018
Season’s Greetings With Best Wishes for Christmas and the New Year
Lottery Gift Card Price £13 The ideal Christmas family! The £13 gift
Christmas Delivery £2.75
Lottery £13 Gift Card
present for friends a
St Church 9. StMary’s Mary’s Harrow on the Hill Greeting A - £3.50 Harrow
Bentley Priory in Snow - £3.50
Camera Club Suggested minimum donation of £5
Greeting A – £2.75
7. Decorated Deer
The Embankment in Winter - £3.50
card will entitle the
Festive Glamour recipient to-13 weeks in St Luke’s Lottery £2.75 and be in with a www.stlukes-hospice.org/lottery
Christmas Cupcakes £2.75
chance to win £1000
How you can help...
Registered Charity Number 298555
Make a donation Visit www.stlukes-hospice.org/donate Call 020 8382 8142
Join a St Luke’s event or organise your own Visit www.stlukes-hospice.org/events Call 020 8382 8112
Donate to St Luke’s Hospice shops Visit www.stlukes-hospice.org/shops Call 020 8909 2311
Leave a gift to St Luke’s in your Will Visit www.stlukes-hospice.org/legacy Call 020 8382 8097
Spread the word Visit www.stlukes-hospice.org/getinvolved Call 020 8382 8112
Volunteer at St Luke’s Visit www.stlukes-hospice.org/volunteer Call 020 8382 8000
St Luke’s Hospice General Donations Events, Community & Corporate Shops donations Communications Volunteering
firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org email@example.com
St Luke’s Hospice
Kenton Grange, Kenton Road, Harrow, Middlesex HA3 0YG
t: 020 8382 8000 e: firstname.lastname@example.org @stlukesharrow
020 8382 8000 020 8382 8142 020 8382 8112 020 8909 2311 020 8382 8143 020 8382 8000