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RESIDENT RESOURCE GUIDE

When you move to the Meadows, you become a cherished member of the St. John’s family. Our staff and residents have created this resident resource guide for you. It is my hope that the enclosed information will serve as a convenient reference for you, answering some of the questions you may have regarding St. John’s Meadows. Please keep this book handy and consider adding items such as your lease, pet and garage agreements, if applicable, so that all of your necessary St. John’s Meadows records are in one location. I am grateful you have chosen the St. John’s Meadows-Brickstone Community as your new home. Our team will do our best to accommodate your requests and make your new home safe, warm and enjoyable experience for years to come!

Sincerely, Paul Bartlett, Vice President

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Table of Contents ORIENTATION TO ST. JOHN’S MEADOWS Page #

Staff Directory……………………………………………………………............. St John’s Meadows/Brickstone Independent Living Lifestyle Choices ……… St. John’s Home Residential Services/Continuum of Care…............................. General Information ………………………………….………………………… Tips and Gift Giving ……………………………………………………… Computer Rooms/Wireless Internet………………………………………. Cable TV Service ………………………………………………………. … Pharmaceutical Drop-Off……………………………………………….. ... Your Name Badge……………………………………….….…………...... Rent Payments ………………………………………………..………………. … Reading Your Rent Bill……………………………………….………....… Apartment Guidelines………………………………………………………….... Right of Inspection……………………………………………………....... Keys/Locks…………………………………………………………..……. Smoking ……………………………………………………………..……. Storage Unit ……………………………………………………………….. On the Grounds ………………………………………………………..….. Pet Policy……………………………………………………………….. …. Personal Property…………………………………………………….…….. Guests ……………………………………………………………………… Extended Absences ………………………………………………………… Building Services…………………………….…………………………….….…… Dining Services ……………………………………….………………….……….. Environmental Services ………………………………………………………….. Fitness and Health ………………………………………………………............... Pool Schedule…………………………………………………………………….... UR Medicine............................................................................................................... Resident Services…….…………………………………………………………… Safety and Security …………………………………………………….................. Social Recreation Information……………………………………………………. Staying Informed ……………………………………………………………... ….. Spiritual Life …………………………………………….…………….……… ….. Spiritual Support Groups and Committees …………………………………. Transportation…………………………………..…………………………………. Lyft Ride Option…………………………………………………………….. Volunteer Opportunities ……….………………………………….…………. …... Moving-Out Checklist……………………………………………………………...

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St. John’s Meadows Staff Directory Administration Paul Bartlett, Vice President, Senior Housing……………………. Tony Zaccaglino, Director of Operations, Meadows/Brickstone… Amy Menz, Senior Staff Accountant, Meadows/Brickstone…….… Building Services Director of Facilities…………………………………………..…… Manager Building Services, Meadows/Brickstone……………….... Maintenance Coordinator…………………………………………... Briarwood Concierge……. ……………………………............................. Fax Number………………………………………………………... Dining Services Director……………………………………………..……………… Assistant Director……………………………………..……………. Chef………………………………………………………..…..…… Dining Room Supervisor………………………………..……......... Reservations/take out…………………………….………………… Market Café ………………………………………………..……… Café Supervisor……………………………………………..……… Environmental Services Director…………………………………………………………….. Supervisor, Meadows/Brickstone………………………………...... Hawthorne Concierge…………………………………………………………... Hawthorne Program Coordinator …………………………………. RN Case Manager………………………………………..…........... Community Life Specialist……………… …….............................. Resident Services Resident Life Director……………………………………...….….. Elder Advocate……………………………………………...…….. Spiritual Life Coordinator……………………………………….... Protective Services Director (office)…………………………………..……………….. Supervisor (office)…………………………………………………. 24-Hour Security/Emergency Maintenance……………………….. Sales Sales Manager………………………………………….…….…….. Community Representatives……………………………………..... Move in Coordinator………………………………………..……… Social Recreation Director ……………………...……………………………………. Community Life Specialist, Brickstone ……………….…............. Community Life Specialist, Meadows …………...………………. Community Life Specialist, Hawthorne…………………………... Volunteer Services Coordinator…………………………………………………........... Transportation Services Manager……………………………………………………….…... Dispatch……………………………………………………………..

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242-7036 760-7477 242-7002 760-1425 242-7007 242-7003 442-1300 473-8856 292-5246 242-7031 242-7037 242-7030 242-7035 242-7034 242-5244 760-2613 242-7060 242-7011 242-7085 242-7020 242-7082 242-7009 242-7008 242-7081 242-7029 242-7027 330-5412 271-1000 242-7005 242-7006 242-7050 242-7010 242-6609 242-7012 242-7082 242-7013 242-7014 507-1391 3


MEADOWS INDEPENDENT LIVING LIFESTYLE CHOICES: Cottages: Forty-five cottages ranging from 995-1110 square feet. Each cottage includes two bedrooms, two baths, two patios, gas fireplace and an attached one car garage. Chestnut Court: One hundred seventy-six senior apartments ranging from 655-950 square feet. One and two bedroom styles are offered. Garages offered upon availability. Some apartments include a den, patio or balcony. Chestnut Court features a swimming pool, fitness center, café, gift shop, three libraries, pool table room, club room and a computer room. Briarwood: Eighty, one and two bedroom apartments. Apartments range from 650-780 square feet. Some include a den, patio or balcony. The Briarwood features a beauty salon, activity & club rooms, library/computer room and dining room. Note: A portion of the apartments have rents that are income based according to HUD guidelines. Assisted Living Hawthorne: Licensed Enhanced Assisted Living Residence (EALR). Thirty-eight one bedroom Apartments are 576 square feet. The Hawthorne offers three meals a day, with housekeeping and linen service weekly. Transportation is included for all residents and assistance with daily living is provided by St. John’s Meadows staff. A large variety of social programs are offered seven days a week. BRICKSTONE INDEPENDENT LIVING LIFESTYLE CHOICES: Bungalows: Fifty-three private homes ranging from 1,300-1,400 square feet include two bedrooms, two baths, front and back porches, gas fireplace with optional dens on select locations and an attached two car garage. Townhomes: Our largest residences, nine townhomes averaging 1,500 square feet are two story homes flanking the front of the Brickstone campus. There is a master bedroom suite on the first floor, an additional bedroom, bathroom, and loft area on the second floor. Ample closets, large kitchen and two-story bay windows are part of the design. Front porch, back patio and balconies provide out door space as well. A second floor balcony provides plenty of outdoor space. Apartments: Forty apartments ranging from 955-1,400 square feet. All apartments include a balcony or patio, utilities, basic cable television service and a one car garage. Indoor garage parking is provided on a number of units along with exterior garages within close proximity to the building. An enclosed walkway connects to the Brickstone Winter Garden which is for residents. A portion houses “Joey B’s” restaurant for your enjoyment and is open six days a week.

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ST. JOHN’S HOME RESIDENTIAL SERVICES / CONTINUUM OF CARE: Should you need rehabilitation or long term care; residents of Meadows have priority consideration for St. John’s Home. A coordinated team of caring staff provides round-theclock nursing care and assistance. Care and services are tailored to each resident’s individual needs and include nursing, medical, pharmacy, therapy, social work, spiritual care, therapeutic recreation and beautician/barber services. Specialty programs at St. John’s Home include rehabilitation, Comfort Care (Hospice) and Alzheimer’s/dementia care. Private and semi-private furnished rooms are offered. Rooms are cleaned daily and laundry service is provided. For information regarding any St. John’s Home programs, call 760-1395. Skalny Day Break: Our day program is a medical model adult day program. It is located at St. John’s Home and provides health supervision, social and recreational activities, nutrition, rehabilitation therapies and access to services at St. John’s Home. This program is open Monday through Friday. For more information call 760-1436. Green House Homes: Ranch style homes with ten residents receiving 24-hour skilled nursing care. Our two Green House Homes are integrated into an existing residential neighborhood in Penfield. For more information call St. John’s Home at 271-0720. GENERAL INFORMATION: • Bundled: Services are included in your monthly rent (three meals a day, weekly housekeeping, transportation (personal and medical), garage and guest suite accommodations (upon availability) for family and friends. All apartments come with a stackable washer/dry. • Unbundled: Services are a la carte and at your discretion. • Gift Giving/Tipping Policy: All of St. John’s staff is not permitted to accept any gift or tip for services rendered. A voluntary gift may be made to our staff Appreciation Fund by contacting a Resident Council member or our Senior Staff Accountant at 242-7002. These dollars support year round special luncheons and programs for all of our staff. Dollars also support Continuing Educational Programs related to their position as requested by Manager. • Computer Rooms/Wireless Internet: There is a Resident Computer located in the Briarwood Library by the mailboxes. Should you need log in assistance please contact the Briarwood Concierge for direction at 242-7090. Chestnut Court’s Resident Computer Room is located on the first floor South side next the Chestnut Court Library. Should you need assistance with logging in please call the Director of Recreation at 242-7010 or the Community Life Specialist at 242-7012. Please note that the other computer is for staff use only. Wireless Internet is located in all Guest Suites, as well as most common areas in Chestnut Court, Briarwood and Hawthorne. • Basic Cable TV: Spectrum 1-833-697-7328. Included in your monthly service fee are basic cable TV and two Set Top Boxes #101 which provides your digital service. • When contacting Spectrum, you will be answered by an automated system which will prompt you through a series of questions. When prompted, inform Spectrum that you are setting up a residential account with St. John’s The Meadows bulk account. The April 2019

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resident can contact Spectrum in order to receive additional services, internet, phone service, premium channels, and digital video recorder box (DVR). All additional services will be billed to the resident separately by Spectrum. • If you would like to have additional set top boxes for your home you will need to pay an additional monthly fee to Spectrum. Also included in your cable service are Show Time and the Movie Channel. However, in order to receive these two channels you will need to request these channels from Spectrum when making arrangements. Each resident is responsible for the Set Top Boxes and the resident will be required to pick up and return the boxes to Spectrum. Please be advised that if the boxes are not returned to Spectrum, the resident will be billed for the unreturned boxes and the residents name will remain on the account. IF NOT RETURNED WE CAN NOT ACTIVATE SERVICE FOR THE NEXT TENENT. • Pharmaceutical Drop-Off: Every other month 3rd Thursday from 1:30-2:30 in the Briarwood Lobby Area- Sunroom by Brighton Police Department. • Your Name Badge: Upon move-in, you will be given a St. John’s Meadows name badge. Please wear the badge at gatherings and social events so that your neighbors may get to know you and you them. Should you lose or damage your name badge please call 242-7050 to request a replacement. RENT PAYMENTS & READING YOUR RENT BILL: Rent Payments: Your Monthly Service Statement will be delivered to you by the fifth day of each month. (Your statement may be mailed, emailed or faxed to other parties on request.) Rent payments are due by the tenth day of each month. Payments may be made by check or by electronic transfer from your bank account. For your convenience, payments made by check may be dropped off at the Briarwood Desk drop box, or placed in the Chestnut Court drop box (by security office). If you would prefer the ease and accuracy of automatic electronic transfers, please call the business office at 242-7002. We will ask you to fill out an authorization form for this purpose. Detailed information regarding your monthly Service Statement, late fees and returned check fees is provided on the following page. Item Explanation • The business address of St. John’s Meadows is shown at the top of our billing letterhead, along with our main phone number and fax number. • Name of resident and address of the person(s) to whom your bill is sent. We are happy to send your bill to other responsible parties upon request. • Your account number in the Meadows billing system. • Your number. • Invoice date, normally the first day of each calendar month. • Summary of resident’s name, total amount due and the current due date. • Notification of the auto payment deduction date. This line will only appear if you are using this payment option. • Balance Forward: the first amount shown in the balance column is the total that was due on your previous month’s rent bill. • The amount we received in payment of the previous month’s rent bill is shown subtracted in the charges/credits column. You may have paid us by check or by automatic withdrawal from your bank account. • The date that we applied your previous payment is shown in the date column. A description of your apartment or cottage as well as the dates covered by your rent. Partial rent months may also appear here. April 2019

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• Details of other charges – salon, transportation, housekeeping and so on – may appear here. • Sales tax (New York State and Monroe County), which must be charged for certain goods and services, appears in the tax column. • Dining service charges and/or meal credits are shown as a total on the front of your rent bill. Details of those charges appear on the back of the bill. • Across the lower portion of your bill, any amounts left unpaid from previous months are shown. Please be aware that a late fee may be imposed for payments received by the business office after the due date. • The total amount due is restated in the lower right corner, based on charges and payments recorded in the Meadows billing system. • Payment instructions always appear at the bottom of the bill. Our late fee notice, payment location, business office contact phone number and office hours are provided. APARTMENT GUIDELINES: In this section, the term “manager” will refer to the Vice President of Senior Housing or designated Meadows management staff. Right of Inspection: Residents must permit management staff to enter the apartment for the purpose of making repairs and periodic inspections. Management staff will enter only during reasonable hours, having provided advance notice to the resident and having received the resident’s consent to enter the apartment, except when emergency situations may make such notice impossible. If the resident should move out before the lease is terminated, management staff may enter the apartment to decorate, remodel, alter or otherwise prepare the apartment for re-occupancy. After the resident has given notice of intent to move, the resident agrees to permit the management staff to show the apartment to prospective residents during reasonable hours. Keys/Locks: No additional or different locks may be installed on doors or windows without the permission of the manager. If permission is granted, St. John’s Meadows management must have a key to the new lock. All keys must be returned to the manager upon vacating the apartment or cottage. All copies of Meadows keys must be made by Meadows management staff only. The red key given to you upon move in is the master key to each exterior door. When entering via the Briarwood or Chestnut Court, simply insert the key in the gray metal box on the wall and turn to open the door. Security locks are available upon request from Protective Services. Smoking: St. John’s Meadows entire campus is a Smoke-Free environment. Smoking is not permitted in the cottages, apartments, common areas, adjoining areas or any other parts of the St. John’s Meadows campus, by you, your guests or visitors. This policy came into effect as of January 1, 2012 and an addendum was signed by all residents living here prior to said date. All residents after said date signed the lease knowing and agreeing to this with abide by this Smoke-Free policy. Should this policy be broken and the resident vacates the apartment, the resident will be responsible for the cleaning and refreshing of the apartment from extreme cigar or cigarette smoke penetrations, to be coordinated by St. John’s Meadows Environmental Services and Maintenance. The charges will be taken from their security deposit and charged additionally if necessary.

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Storage Unit: Each apartment resident is given a storage cage near his or her apartment. You will have access to your storage unit at all times. If you wish to add shelves to your storage unit, please contact the Maintenance Coordinator at 242-7003. You must furnish your own latch or combination lock with key for your storage unit. The size of the cage is approximately 3’ x 3’ x 7.5’. Any food items put in your storage must be in a sealed plastic container. Garden/Landscape Policy: Policy: The goal is to improve and protect the Meadows-Brickstone landscape, installation, and maintenance. This will be achieved by using sound procedures delivered by a well informed and well-trained landscaping staff while using sound environmental practices.

1. The following policy regarding landscaping will be discussed with incoming residents by the Community Representatives and Move – In Coordinator as admission discussions are held. 2. Residents planning on customizing their gardens and plantings around their apartment, cottage, bungalow, or townhome are required to review their plans with St. John's Meadows - Brickstone management. Once approved, the resident may proceed with planned installation of gardens and plantings of the resident's home. No review is needed for the planting of annuals, perennials, and bulbs. 3. All private landscaping firms hired by the resident will provide proof of insurance and will be bonded and present references to St. John's management prior to performing work on behalf of the resident. 4. St. John's Landscaping Crew will be responsible for the planting and maintenance of the front beds of the apartments, cottages, bungalows and townhouses unless resident indicates otherwise. The resident will be responsible for maintaining their plantings (when applicable) on the sides and rear of the cottages, bungalows and townhouses. 5. When the residents’ can no longer care for their gardens and plantings they will have the option of hiring an approved landscaper to maintain the resident's garden and plantings or St. John's Landscaping Crew will return the site to its original state. 6. St John's Meadows-Brickstone management may determine that a home’s gardens/shrubs need to be refreshed; consequently, the management will partner with the resident to review options for the identified space in need of a refresh. The work will be performed by St. John’s Landscaping crew. 7. When needed repairs to the resident garden, plantings and other related landscaping occur, the resident may call the building and grounds department to submit a request for repair. 8. Residents are asked to advise the St. John’s landscaping department if they would prefer to care for their own gardens and plantings.

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Pet Policy: Residents are welcome to have a pet as long as they are capable of caring appropriately for their pet (i.e. feeding, proper waste disposal, grooming and general medical care). St. John’s Meadows also recognizes the feelings of those who are not pet owners, so a firm pet policy is in effect as follows: • All pets must conform to the pet definition in the lease. Any resident choosing to have a pet will pay the applicable pet damage deposit as described in the lease. • Pets are not allowed to run free on the grounds and must be leashed when outdoors. • Pet owners must take responsibility for cleaning up after their pet. • No pet should be leashed to a stake or railing and left, creating a disturbance to others. • Interior litter control should be managed so that the apartment will not have a permeating odor in carpets and other furnishings. Clean up and fumigating costs, upon vacating the apartment, will be paid by the resident or subtracted from the security deposit. • Repairs for any damage done by the pet to the interior or exterior of the property will be made at the expense of the resident. • Residents should ask management staff about the availability of pet resources if maintaining compliance with the St. John’s Meadows pet policy becomes difficult. • All pet complaints should be registered with the Vice President of Senior Housing. St. John’s Meadows management staff and Residents’ Council will handle complaints regarding pets. • Management reserves the right to refuse to allow a resident to maintain a pet due to non-compliance with the St. John’s Meadows pet policy. Personal Property: St. John’s Meadows is not responsible for a resident’s personal property, or that of guests, in the apartments. Residents are requested to carry renter’s insurance on their possessions. Please notify the office of your insurance policy. Guests: Residents are responsible for their guests’ compliance with these resident guidelines. Overnight guests are welcome provided that the guests’ stay is no longer than four consecutive weeks, with a maximum stay of six weeks per year per guest. Your guests are welcome to use the swimming pool at Chestnut Court and other campus amenities provided they are with you, the resident, during use. Extended Absences: We ask that absences of 24-hours or more (trips, hospitalization, etc.) be reported to the Briarwood desk at 442-1300 or Resident Services at 242-7008. This assists us in being aware of who is on the campus in case of an emergency. Bundled residents absent for 14 consecutive days or more may request a food cost credit. Please review the policy under “Long-Term Absences” on page 11. BUILDING SERVICES: 242-7003 Three categories of maintenance services offered at St. John’s Meadows are as follows: Courtesy Services: Upon moving into St. John’s Meadows, (or on making a subsequent move within St. John’s Meadows) each resident is offered two hours of courtesy maintenance. Building services staff may help you with tasks such as: • Hanging pictures or simple shelves-(additional shelving is billable for material/labor) April 2019

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• Hooking up your washer or (dryer-resident responsible for needed parts) • Hanging curtain rods Courtesy services may be scheduled during the first four weeks after your move-in day. To arrange for service, please call the Maintenance Coordinator, at 242-7003. Landlord: Examples of landlord maintenance issues are blown light bulbs connected to the building, leaky faucets, appliance problems, etc. We hope to resolve these within 24 hours of notice. Contact the Maintenance Coordinator at 242-7003. If you require assistance after 5:00 p.m., please call 465-8894 or 330-5412. Home Customizing and Billable Maintenance Service: Non-routine maintenance such as the installation of additional shelves, ceiling fans, light fixtures and/or other projects may be provided by St. John’s Meadows building services department. These services may be completed by our building services staff or by an approved contractor. For these projects, there is an hourly charge for our service and materials supplies by St. John’s Meadows, which will be billed to your monthly rental statement. If you are interested in alterations to your cottage or apartment, please call our Maintenance Coordinator at 242-7003 Monday through Friday between 8:00 a.m. and 3:30 p.m. The coordinator will assist you in determining approval and pricing. GENERAL MAINTENANCE: Lawn Care: St. John’s Meadows will provide general care of the entire campus (lawn, shrubbery and plantings). Snow Removal: St. John’s Meadows will provide general snow removal and plowing of the campus parking lots, roads and sidewalks. Recycling/Trash Removal: Apartment residents are responsible for taking their trash and recyclable items to the trash room. Please place your trash in a sealed plastic bag before bringing it to the trash room. Meadows maintenance staff will then remove trash from these rooms on a daily basis. Cottage residents are responsible for bringing their tote containers outside the garage. It is not necessary to take them to the curb. Maintenance Requests/Work Orders: Maintenance repairs or adjustments to your apartment and appliances may be made by making a work order request. Please call 2427003. The Maintenance Coordinator will schedule your work order with maintenance staff and work will be completed as soon as possible. Parking: Open parking is available for all residents and guests. Each new resident will be asked to fill out a vehicle information form. If you are interested in a garage, please call the marketing department at 242-7005 or 242-7006.

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DINING SERVICES: 292-5246 – Dining Director All residents of St. John’s Meadows and Brickstone are welcome to enjoy the fine dining and café services offered. Details regarding dining services are as follows: BRIARWOOD DINING: 242-7035 – Reservation / to go Hours: The Briarwood dining room is open Monday through Saturday for lunch from 11:30 am until 1:30 pm and dinner 4:30 pm until 6:30 pm as well as brunch on Sunday from 11:30 am until 1:30 pm. An a la carte style menu is offered daily with your choice of soups, salads, appetizers, entrees and dessert. We also offer daily chef created lunch and dinner specials. On Sundays, Brunch is served with a variety of a la carte items as well as specials. Breakfast, Lunch, Dinner and Brunch are included in the monthly rent for all Bundled residents. (Holiday dining hours may vary.) Menu: The menu at Briarwood changes seasonally and consists of numerous soup, salads and appetizer choices as well as seasonal entrees and two daily chef’s features. Our dessert menu changes frequently and features many options including low sugar, sugar-free and gluten free items. Our talented culinary staffs are able to modify most menu selections to satisfy any specific diet restriction. Reservations: 242-7035. If you should get a phone message when calling, please leave your name and number. If requested; staff will call back to confirm dinner orders or reservations. Reservations are suggested especially for parties of 5 or more. Dinner Delivery or Take Out: If you wish to have a meal delivered or to-go, please call 242-7035 before 3:00 pm to place your order. You may also place your order in person with any Dining Services staff member before 3:00 pm. Our delivery and pick up times are 4:45 pm-5:00 pm or 6:00 pm-6:15 pm. Brickstone and the Cottages have a $3.00 delivery fee. Long-term Absence: Any Bundled resident that is absent from the community for 14 or more consecutive days will receive meal credit equal to the food cost value over that time period. The credit will be applied to your rent statement. If able, notify the Business Office when you will be leaving and returning. 242-7002 MEADOWS MARKET CAFÉ: 242-7034 Café Hours: The café is open from 8:00 am to 6:00 pm daily. Holiday hours may vary. Café Menu: We offer a full service breakfast, lunch, and dinner. Our breakfast menu consists of fresh fruit, pastries, eggs, omelets, pancakes and more. Our “all-day” menu is offered between 8:00 am and 6:00 pm daily. This menu consists of hot and cold sandwiches, soups, salads, pizza, appetizers, desserts, and more. We offer luncheon & dinner entrée specials with appropriate side dishes. We offer a wide selection of “take and bake” items for your convenience. All items are offered to go. Convenience Items: Also available for purchase at the café during café hours include loaves of bread, eggs, juice and quarts of milk, and fresh produce. April 2019

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ST. JOHN’S MEADOWS PRIVATE DINING and CATERING SERVICES: 242-7031 Private Dining in Briarwood: The elegant, private dining room in the Briarwood is available for all residents of St. John’s Meadows/Brickstone. You may host a sit-down dinner for up to 18 people for breakfast, lunch or dinner. Parties may order from the dinner menu or a custom menu can be created. Please call the Dining Services Assistant Director for additional information. Private Dining in Chestnut Court: This private dining room is also available for all residents of St. John’s Meadows and seats up to 18 comfortably. Pre-set luncheons or dinners for up to ten people can be provided. Please call Dining Services Assistant Director for additional information on our full service capabilities. Catering Services: We are pleased to deliver full service catering capabilities throughout the Meadows/Brickstone campus. Whether it is a birthday party, formal served dinner, family reunion, or even a wedding, we can satisfy all of your catering needs. Please call our Dining Services Director for additional information on our full service catering capabilities. ENVIRONMENTAL SERVICES: 242-7060 Residents of the Hawthorne and bundled residents receive housekeeping service on a weekly basis. Weekly Housekeeping includes the following: Wiping down all appliances, countertops, sinks, the inside of microwave, mopping kitchen and bathroom floors, wiping of shower or tub walls, towel bars, disinfecting tub/sink and toilet, dusting of furniture, lamps and televisions, washing linens, making beds and vacuuming all areas. Please note that the environmental services department allots one hour for the cleaning of a one-bedroom apartment; one and a half hour for a two-bedroom apartment. You may tailor your 1 or 1.50 hours as you wish—for example, if you decide that for one week, you prefer staff to clean your oven and do a deep cleaning of the kitchen, foregoing the cleaning of other rooms until the next week, you may choose this or any other tailored service. If you have a question regarding your regular service, or wish to schedule an additional project, please call the Environmental services manager, at 242-7060. Carpet Shampooing: A courtesy 2 year cleaning is offered to all residents. Call Environment Services if interested. You will be contacted by the Environmental Services manager regarding this service. Charges will be added to your monthly rental statement for additional shampooing or special requests. Window Cleaning: Rochester Window Cleaning comes every other year, one year in Briarwood & Hawthorne and Brickstone. The following year is Chestnut Court and the Cottages. Residents of the Meadows and Brickstone that are unbundled may purchase this service from Environment Services on an à la carte basis.

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Housekeeping Services: (Al Cart –non bundled) May include dusting, mopping kitchen, vacuuming floors, wiping down sinks, counters and appliances; cleaning bathrooms. One hour minimum service is required; residents may request service weekly, bi-weekly or once a month. A resident may customize cleaning services as desired. (Please call 242-7060 for current hourly rate.) If you have a question regarding environmental services, or would like to schedule housekeeping for your cottage or apartment, please call 242-7060. FITNESS AND HEALTH: Swimming Pool: The indoor, heated swimming pool at Chestnut Court is open for all residents’ use during open pool times from 6:30 a.m. to 10:30 p.m., daily. We require that residents use the buddy system – you may swim while at least one other adult is present and on the deck. Guests of residents and staff are welcome to use the pool. All residents, staff and their visitors are required to use the buddy system and to sign a pool safety statement, which is located at the pool and is kept on file. If your guest is under 18 years of age, a signed safety statement is required by the parent/guardian. Several exercise classes are offered in the St. John’s Meadows swimming pool. Brighton Recreation runs an arthritis exercise program at the Meadows pool on Wednesday, Friday and Saturday mornings, as well as Tuesday evening. Their class is open to all Brighton seniors who are 55 and over, including Meadows residents at extra cost. For Brighton Recreation classes, please call 784-5260. As new classes begin, you will be notified by flyers posted at both entrances to the pool. The monthly pool classes are posted there as well. Life Fitness Class, Aero Aquatics and Fitness Room: Please contact Valerie Trerise directly at 203-4804 for details of programs. The Aero Aquatics class requires paperwork. You may call the Recreation Director for more information at 242-7010. An orientation to the Fitness Room is required prior to using equipment. These orientations take place two times each month. See your Meadows Monthly for date and times. For more information on the swimming pool, fitness center or exercise classes, please call St. John’s Meadows Recreation Director at 242-7010. Qi Gong, Tai Chi and Yoga Classes: are offered at the Meadows each week. Please refer to you Meadows Monthly for details. Chair Exercise Classes: Chair exercise classes are run by Meadows residents and are offered to all residents. The classes are held at 10:30 a.m. on Monday through Friday and Sundays in the Briarwood and on Mondays, Wednesdays and Fridays at 11:00 a.m. in Chestnut Court. New residents are welcome to join the class anytime! Songbird Trail: The Town of Brighton has added a walking trail to the south end of the Meadows campus. Many residents enjoy walking the woodsy trail, as well as Johnsarbor Drive, which encircles the community. The walking trail entrance is located near Cottage #13 on Songbird Lane. We suggest the buddy system as the trail is made of wood chips and is not wheelchair accessible. Please note that benches have been added, should you wish to sit and rest and enjoy the scenery.

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Pool Table Room: All residents have access to this room from 11:00 a.m. to 9:00 p.m. Visitors must be accompanied by a resident.

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UR MEDICINE GERIATRICS GROUP: Residents of St. John’s Meadows may keep their own doctors and specialists, or sign up to be a patient of the UR Medicine physician who offers hours at the medical suite located in the Chestnut Court building, 1st floor, near the CC North Library. These physicians and their hours are as follows: Dr. Dallas Nelson: 276-0830 Mondays- 9:00 a.m. - 11:30 a.m. Elisa Elliott, Physician’s Assistant Fridays- 9:00 a.m. – 11:00 a.m. If you wish to be a patient of Dr. Dallas Nelson you would need to fill out the paperwork packet obtained at the Briarwood Front Desk and the Elder Advocate at 242-7008. Rochester Podiatry LLP: Dr. Michael Daniels, Podiatrist 1st and 3rd Tuesday of each month- 1:30 p.m. - 4:00 p.m. ABOUT THE PHYSICIANS AT THE MEADOWS/BRICKSTONE: Dallas Nelson, MD CMD FACP is an assistant professor of medicine at the University of Rochester in the geriatrics division. She is co-medical director of the Strong Health Geriatrics Group, a group that serves about 3,000 patients across the spectrum of long term care in the Rochester Metro Area. She also serves as the medical director of The Shore Winds Nursing Home, a 220 bed nursing facility. Dr. Nelson is the primary care physician for residents in. She serves on the AMDA Education Committee where she is able to pursue her main academic interests in practicing physician education and improving health care delivery across the long term continuum. Dr. Michael Daniels, Podiatrist is a graduate of Gannon University and went on to podiatry school at the Ohio College of Podiatric Medicine. Dr. Daniels has extensive podiatric training in residency at the Catholic Health Systems - Sisters of Charity Hospital and graduated in June 2009. Dr. Daniels practiced in Ohio for about 7 years and moved back to the Rochester area to continue perusing his career closer to home. Dr. Daniels is affiliated with Rochester Podiatry LLP. Call his office at 663-1370 and ask to make an appointment for the Meadows office. New patient information sheets are available at the Briarwood front desk and must be filled out prior to your appointment. UR Medicine Labs at Chestnut Court: 244-3429 When you are asked for a blood test, you may have your blood drawn here on campus. UR Medicine offers a patient service lab on the first floor of Chestnut Court located near apartment #1104. Residents, staff and families are welcome to use this service for blood tests and other required specimens. Labs Hours of Operation are: Wednesday- 9:00 a.m. - 12:00 p.m. Thursday- 8:30 a.m. - 11:00 a.m. April 2019

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No appointment is necessary. For more information, call the center at 244-3429. The lab fax line (for your physician’s requisition) is 442-8096. You may also just bring the requisition with you. Health Pro: Should you need Outpatient Therapy - Health Pro offers therapy services such as physical therapy and occupational therapy in the medical suite at Chestnut Court as well as your own home. Contact the Elder Advocate to learn more about getting a referral started. RESIDENT SERVICES AT ST. JOHN’S MEADOWS: In an effort to make your transition to our community as smooth as possible we have several specific staff to assist you. St. John’s Meadows has a Move-In Coordinator on staff to help guide all residents during their move-in process. A home visit prior to move in will be offered. If you are new to the Meadows and have questions such as how to operate your appliances or your Personal Emergency Response System, how to find a person or place, or need any other information, please call the Move-In Coordinator at 242-7050. They can help you directly or will contact someone who can help. The Resident Life Director will continue to assist in your orientation to our community through visits after you have moved in. Through a variety of meet and greets as well as New Resident Welcome Luncheons and Connections gatherings. You will be invited to an orientation intended for new move-ins called “NEXT”. You will have an opportunity to learn about our community and ask questions. These orientations are held quarterly. Elder Advocate: Should your health needs change, St. John’s Meadows has an Elder Advocate, who can also help you investigate additional services, whether offered on-site or outside of the Meadows. The Elder Advocate assists with access to resources in the community, durable medical equipment and insurance related questions. These services may include: • Home care (aide service within your apartment) • Social or medical day care • Rehabilitation service • Support groups: Caregiver Support group and others, call Elder Advocate for details • Assisted Living or Long Term Care • If you find you are in need of these services or others, but would like some assistance in accessing them, call our elder advocate, at 242-7008. SAFETY AND SECURITY: 330-5414 Security: St. John’s Meadows Protective Services staff (also referred to as the security staff) provides 24-hour security at the Meadows. The security staff consists of full- and part-time personnel who provide 24-hour protection, seven days per week. April 2019

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All members of the security staff are CPR & AED certified by and registered with New York State. Responsibilities of the security staff include the protection, safety and well-being of the residents and staff of St. John’s Meadows, as well as the protection of Meadows’ property. Some of their duties include: • Providing regular rounds, checking on the entire campus several times daily • Investigating all emergencies, medical or otherwise; responding to PERS calls • Assisting the ambulance, fire and police departments when they are called to the Meadows • Troubleshooting maintenance emergencies during those times when there is no maintenance staff on duty. Security will contact “on call” staff that will be notified. • Delivering mail, packages and notices to residents as necessary • Other assistance as needed

In an emergency, please call Meadows Security Staff at 330-5412 or 465-8894. Letting Visitors In: Family and friends who come to visit you should use the main entrance to your building, unless they have a key. (A landline phone is necessary to let visitors into your buildings main entrance) At the Briarwood, Chestnut Court and Hawthorne main entrances, your visitors will find a list of all residents in alphabetical order. Your visitors should use the phone in the foyer to call your apartment. When your phone rings, your visitors should identify themselves before you let them into the building. Press #9 on your apartment phone while the visitor is speaking to you on the entranceway phone and the door will open for the visitor. This causes the call to end. Please note that the phones in the entrances are connected to a system that only allows the call to last for 90 seconds. After 90 seconds, the call will be disconnected and the visitor will have to call you back in order to be buzzed in. If you are unsure of the visitor, please check Channel 1389 on your television and you will see the visitor. This system is intended to maintain the safety and security of all residents. At the Briarwood building, a receptionist is available five days a week, from 9:00 a.m. to 8:00 p.m. and on Saturdays and Sundays from 9:30 a.m. to 5:00 p.m. The door is open during these hours, but visitors should use the foyer phone to announce their visit during both day and evening hours. The Foyer door is locked on weekends. PERS: Each Meadows resident has been provided with a Personal Emergency Response System to ensure their safety. If you have an emergency, press the button that has been provided to you and wait for security to contact you. Buttons are to be worn 24/7 and are water resistant. For questions regarding your PERS, please see your appliance manual, call Security at 465-8894 or Move-in coordinator at 242-7050 for assistance. Medical Emergency Forms: Each resident is encouraged to fill out a medical emergency form and keep it in the special pocket inside the medicine cabinet. This is the location that Meadows security staff and other emergency personnel will seek should you have an emergency situation. Each resident must keep this form updated should doctors or contact names and numbers change. This form will go to the hospital with you should you have a medical emergency. For questions regarding this form please call the Elder Advocate at 2427008.

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FIRE SAFETY: Fire Safety is every resident’s responsibility. We ask you to please avoid the following dangerous practices including if there is a power outage. • Leaving cooking appliances unattended • Storing flammables in the home or garage • Non-compliance to the NO SMOKING rule • Unsafe wiring of lamps, appliances, or extension cords • Using candles or open flames –use a flashlight instead FIRE EMERGENCY PROCEDURES FOR CHESTNUT COURT, BRIARWOOD AND THE HAWTHORNE ARE AS FOLLOWS: • If you discover a fire in your apartment: o Get out of your apartment immediately. DO NOT take the time to remove personal belongings. o Shut your apartment door. DO NOT take the time to lock it. o Activate the fire alarm by pulling the pull station located in the corridor at the exit door/stair. o Evacuate to another apartment beyond the fire door. • If you hear the fire alarm, but the fire is not in your apartment: o Stay in your apartment. DO NOT contact Protective Services as the will be responding to alarm. Leave you phone line open. o Keep the door closed and close all windows. • If your smoke detector activates: o Whenever your smoke detector is activated inside your apartment and there is no fire, you need to notify security by pressing your PERS Button. Leave your apartment, close the door and wait in the hallway. Do not open the apartment door to remove smoke. Staff will respond to your apartment to investigate. Staff will reset your alarm. The detector located within your apartment will not cause the lights and horns to activate throughout the building. FIRE EMERGENCY PROCEDURES FOR COTTAGE RESIDENTS ARE AS FOLLOWS: • If you discover a fire in your cottage: o Get out of your Cottage immediately. DO NOT take the time to remove personal belongings. o Shut the door to your Cottage. DO NOT take the time to lock it. o Evacuate to a neighboring Cottage, and press your PERS button. • If you hear a fire alarm, but the fire is not in your cottage: o Stay in your cottage. o Keep the door closed and close all windows. o Contact Meadows Security. • If your smoke detector activates: o Whenever your smoke detector is activated and there is no fire, you need to notify security by pressing your PERS Button. Leave your Cottage and wait in April 2019

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a neighboring Cottage. Staff will respond to your Cottage to investigate. Staff will reset your alarm.

CARBON MONOXIDE DETECTORS: All apartments, Cottages and Bungalows have carbon monoxide detectors. We are in the process of transitioning to the model on the next page. As units fail they will be replaced with this new unit. See next page.

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Carbon Monoxide Detector

This devise is a carbon monoxide (CO) detector that is in your home. This is located somewhere in your Apartment/Cottage on the wall. This CO detector box takes the place of the round ceiling mounted CO detector. The CO Detector will be tested when the filter replacement takes place. Carbon monoxide is a colorless, odorless and tasteless poisonous gas that can be fatal when inhaled. CO inhibits the blood’s capacity to carry oxygen. The health effects of CO depend on the CO concentration and length of exposure, as well as each individual's health condition. Should you have the alarm go off you will hear 4 quick beeps, 5 seconds off, repeats for the first 4 to 5 minutes, after which it will produce a single 4 beep pattern once a minute for as long as dangerous conditions exist. The red Alarm LED will flash the same pattern and the digital display (where equipped) will indicate CO concentrations in parts per million (PPM). • Immediately move out of your apartment to fresh air • Call Protective Services at 330-5412 or 241-0384 or press your PERS button • Do a head count to make sure everyone who was in the Cottage and or Apartment is accounted for • DO NOT RE-ENTER THE COTTAGE/APARTMENT • Never ignore an alarming CO detector. It is warning you of a potentially deadly hazard.

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SOCIAL RECREATION INFORMATION: 242-7010 From weekly activities such as movie night, card games and swim class, to mall and grocery trips, a wide variety of activities are scheduled for residents. In addition, there are several clubs and committees in place for any resident to participate in, such as the Art Gallery Committee, Resident Recreation Group, and many more. Resident volunteers run more than 65% of these activities. (A list of these clubs and opportunities can be found on page 22.) How do you join activities? To find out more about activities, you will receive a detailed copy of the Meadows Monthly Activity calendar each month. We welcome you to drop in on any open group or activity listed. Residents may also tune in to the Meadows in house Channel 1390 on your television, or check the TV monitors near your mailbox. This is a Meadows television station which broadcasts activities each day. You may also call the Meadows hotline at 242-7000 for the day’s events, times and locations. For more information regarding recreation, please call the Director of Recreation at 242-7010. RESERVING ACTIVITY ROOMS: 242-7090 Residents are welcome to reserve all activity and club rooms for private events. To do so, please call the Briarwood concierge they will assist you in checking the room’s availability and completing the room reservation form. Please note that the private dining room in Chestnut Court may be reserved for a club meeting or group gathering. For this use, please call 242-7010. If you wish to reserve the Briarwood private dining room for a meeting or a special dinner, please call the dining services department at 242-7030 or 242-7031. RESIDENT CLUBS AND OPPORTUNTIES: There is a wide variety of clubs and programs that residents may join. For meeting days and times, please check your monthly activities calendar and feel free to attend any club meeting or activity you wish. Many clubs are run by resident volunteers. For contact names or more information, please call our Recreation Director, at 242-7010 or Volunteer Coordinator at 242-7013. Health and Well Being Programs Education/speakers/community connections DVD Learning Series St. John Fisher and Nazareth College Partnerships Resident Council School # 23 Harley School Intergenerational Programs Painting & knitting groups Men and Women’s groups Book Clubs Cards and variety of table games Recreation Committee April 2019

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STAYING INFORMED/OPPORTUNITIES TO GIVE US YOUR FEEDBACK: All the following groups are listed in the Meadows/Brickstone Monthly. Neighborhood Meeting a.k.a. Community Chats: Community Chats are held with the Vice President of senior housing and other Meadows management staff. Each separate neighborhood meets with staff to discuss issues pertinent to that community or to the entire campus. Updated information is shared and residents may address their concerns or questions. Thus, each resident has the opportunity to meet with management quarterly. Following these meetings, minutes are placed in binders located in the community’s libraries. The date and time for each upcoming Community Chat is announced in your Monthly calendar and on cable Channel 1390. Coffee with Paul: Every Monday at 9:30 a.m. in the CC Parks room, the VP of Senior housing, Paul Bartlett, hosts an open forum chat where all residents at Meadows/Brickstone are welcome to attend to voice opinions, concerns and general information sharing regarding the community or current events. A similar meeting is also held on Fridays at 9:00 a.m. – 10:00 a.m. at the Brickstone Wintergarden. Monthly Chats with Paul are held for the Cottages the first Thursday of the month 2:00 pm in the Chestnut Court Parks Room. For Briarwood, the last Wednesday of the month at 2:00 p.m. in BW Ed Nier Theater Room. Your Resident’ Council: Each neighborhood is represented by several individuals on the Meadows Resident Council. Each month, the Council meets with the Vice President of Senior Housing to discuss issues and effect changes that will benefit the community. Resident Council members are selected for a three-year term. Feel free to speak with your representatives with any concerns. If you would like a copy of the Resident Council by-laws, see the Briarwood Concierge desk. Neighborhood Connection Chats: Chats are led by our Resident Life Director. These are held monthly for each neighborhood and every two-three months for resident run events. Resident Biography Boards: Occasionally you will see poster boards in the main entrances of Chestnut Court and Briarwood with photos and a short biography of some of our newer residents. These come to us from our Resident Life Director who visits the residents and works with a volunteer who takes the photos of new resident. It is a way to help introduce us all to our new residents. Recreation Meetings: An open meeting for any resident interested in hearing about upcoming events and to get resident suggestions for new programs and trips. These meeting are led by the Director of Social Recreation. Suggestions Boxes: Suggestion boxes are located in the front lobby of Chestnut Court, in the Briarwood lobby and in the TV/Club room in Hawthorne. Suggestion forms accompany the boxes. If you have a suggestion, feel free to write it down, sign it and place it in your nearest suggestion box. A representative from the Residents’ Council is responsible for collecting suggestions and bringing them to the Council and management staff to discuss and/or take action. A Resident Council member will contact you with follow-up information regarding your concerns. April 2019

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CHANNEL 1390: This channel on your TV is an information source providing you with updated events (changes in times/locales), activities, important news items and special messages. Please be sure to check it daily for these important communications. Meadows Monthly Activity Newsletter: Please read this and keep in a safe place. It lists all event times/places and noteworthy news. Activity Hotline: Daily updates and listing of programs campus wide.

SPIRITUAL LIFE: 242-7081 A variety of spiritual care activities are available at the Meadows. Worship services include Roman Catholic Mass and Ecumenical Communion each offered once a month led by area priests and pastors. There is a weekly Presbyterian (PC/USA) service every Sunday in Chestnut Court. In addition, Jewish Sabbath prayer is held twice a month on the second and fourth Friday of the month. Ongoing St. John’s Kollel Institute courses are offered here by semester. Additional services for holy days, holidays and special events are also conducted here at the Meadows. All services are open to all Meadows residents. Remembrance services to recall and celebrate residents who have died are held twice a year. And from time to time residents’ families choose to have special family services here at the Meadows. Example: baptisms, weddings, memorial services and renewal of wedding vows. These are scheduled through the Spiritual Care Partner. Spiritual life groups form as needed and requested by residents. On-going groups include Rosary groups, a Christian book chats and a Faith Chat in the Hawthorne. All groups are open to all Meadows and Brickstone residents. Schedules are broadcast on Channel 1390 and listed in the Monthly. Opportunities to continue volunteer work are available as well. We have a Volunteer Spiritual Life Committee, which oversees faith foundation in our community. Volunteers assist with worship as readers, communion assistants and ushers. Eucharistic ministers are always needed to bring Catholic Communion to residents who are unable to get out. The Meadows religious programs are coordinated by our Chaplain who is also available for private conversation. Her office is in Chestnut Court next to the Security office. For more information and questions about our spiritual life, or to make suggestions for future programs you may call 242-7081.

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Opportunities for Spiritual Life Engagement: If you are interested in joining the Spiritual Life Committee or one of these Spiritual Support Groups, please contact the spiritual life coordinator at 242-7081. • • • • • • • •

Roman Catholic Mass Episcopal Services Fellowship of Faith Sunday Service Ecumenical Worship service Class Act Christian book group Catholic Communion Lutheran Services Reading & Reflections Book Group

• • • • • • • • •

Jewish Sabbath Prayers/Services Kollel Institute courses Spiritual Life Committee Rosary Prayer Group Sing for Joy Choir Hawthorne Faith Chats Hymn Sings Lively Poets’ Society Outdoor Walking Club

TRANSPORTATION: 242-7014 Transportation is available to all residents of St. John’s and their companions Monday – Friday, 7:00 a.m.- 6:00 p.m. Saturday’s from 10:00 a.m. - 5:00 p.m. All trips must begin and end in Monroe County. Fees may apply. The Monthly Activity calendar includes the month’s transportation schedule and information on the shuttles we provide. We try to accommodate every request and we encourage residents to afford as much notice as possible as it is difficult for us to schedule appointments with less than 48 business hours’ notice. Service is provided on a first-come, first-served basis. Our service is not authorized or trained for emergency transport and we are unable to provide stretcher service. Requests for service can be made via the following methods: Phone- 242-7014 (Monday through Friday, between 8:00 a.m.-5:00 p.m.) Email- transportation@stjohnsliving.org Request Forms- available at all concierge desks and on a table in the Chestnut Court lobby; completed forms may be left with all the concierges or on the table in Chestnut Court lobby. Please fill out the form completely and return it to the same place. You will receive a copy of your transportation request, delivered to your door, confirming your request. Electric Wheelchairs/Scooters: Transportation accommodates requests for those in Electric Wheelchairs and Scooters to personal and to social programming events.

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VOLUNTEER OPPORTUNITIES: St. John’s Meadows is alive with activity each day because of our residents. Meadows volunteers run more than 65% of the activities that take place on our campus. Volunteering promotes a healthy lifestyle, fosters a sense of security and well-being, and encourages social interactions that frequently lead to lasting friendships. Residents have formed and currently lead many clubs listed below, as well as run exercise classes, card and Bingo games, and manage many more activities. Other volunteer opportunities include gift shop sales, office and library assistance and other service-related activities; also, the information desk and gardening assistance. There are opportunities available for residents to volunteer out in the Rochester community. More than one-third of Meadows residents offer volunteer hours to St. John’s Meadows and St. John’s Home. If you would like more information about the volunteer program, please call the Volunteer Coordinator, at 242-7013. LIBRARIES: There are four libraries at St. John’s Meadows. One is in the Briarwood, located next to the Mailboxes. There are two libraries in Chestnut Court, one at the North end sitting area, near apartment #1104 (Library A), and one at the South end sitting area, near apartment #1153 (Library B). There is a Spiritual Life Library on North side first floor by apartments #1116 & #1128. Books may be borrowed by residents and staff from any of the libraries and returned to any of the libraries, although it is preferable that the book be returned to the same library from which it was borrowed. Each library has two types of books. Some are borrowed from the Rochester Public Library and some are donated by residents. They are handled differently, as follows: The Rochester Public Library Books These books are loaned to us on a revolving basis, being returned every two months and replaced by new ones. The Rochester Public Library books are to be signed for. This is necessary because St. John’s Meadows is responsible for the books until they are returned. A name and address helps us to trace Rochester Public Library books that are still circulating. Please write your name and date on the cards that are in the books (or in the book cassettes) and leave the cards in the place designated for them in that particular library. Books are due back by the collection date, which will be announced in advance on Channel 1390 and by a notice in the libraries. Donated Books These books do not need to be signed for. We operate completely on the honor system. If you are interested in donating books to our libraries, please note that our libraries are reading libraries. They are not intended to be reference libraries. We do not accept encyclopedias, dictionaries, or sets of books, but recent books of fiction, biographies, or memoirs in good condition are welcome. We do not accept out-of-date books, Reader’s Digest books, or books in poor condition. If you do have books you wish to donate, please call our Volunteer Coordinator at 242-7013. Please note that the Brighton Library and the Rochester Public Library Cooperative Extension also accept donations.

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We’re glad you are here and wish you many years in your new home at St. John’s Meadows. Should one day you need to move again we are here to support you. To ensure your transition goes smoothly, the following move-out checklist provides key phone numbers and contact information to help you.

MOVE-OUT CHECKLIST Provide a thirty (30) day written notice to terminate your Residency Agreement. Please be sure to include the date of your move-out as well as any forwarding address information to ensure return of security deposit refund check. You may submit your written notice by: o Drop off written notice to the CC or BW rent drop box (located in respective lobbies) o Email written notice to: skrebbeks@stjohnsliving.org or cruscio@stjohnsliving.org o Hand-deliver written notice to the BW Concierge desk (M-F 9a-8p, Weekends 9:30a-5p) o Mail written notice to: St. John’s Meadows Sales Department 1 Johnsarbor Drive West Rochester, NY 14620 Once you have established a move-out date, contact the following to discontinue service o Telephone Service- Frontier: 800-921-8101 Spectrum: 877-647-7732. o Internet Service- Frontier: 800-921-8101 Spectrum: 800-892-4357 o Rochester Gas & Electric Services: 800-295-7323 (Cottages are responsible for Gas & Electric, CC apts. are responsible for Electric only; BW apts. do not need to call) o Spectrum Cable Television: 800-892-4357 (Basic Cable is included in your rent. Upon move-out cable boxes must be returned to Spectrum. Please request a receipt to turn into Marketing. All Residents are responsible for purchasing & obtaining and returning their cable boxes and remotes directly to Spectrum. Failure to do so will result in a charge by Spectrum. Remove all items and door lock on your storage locker (CC & BW apartments only). While you are packing your belongings, you may find you have excessive items that you are disposing of. Please call the Maintenance Coordinator at 585-242-7003 if you wish to request a clean garbage tote be delivered to your Cottage or Apartment. Also, it should be noted that while a “deep clean” of the cottage/apartment once vacant, is not necessary, we appreciate your light housekeeping measures.

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If planning to donate furniture, household items or clothing to a charity organization, please be sure to contact them ASAP as most have specific pick up days/times that you’ll want to plan accordingly for. Also, keep in mind most organizations are unable to accept bed frames, box-springs and mattresses (these items may be left in the cottage/apartment for us to dispose of at a fee, which will be deducted from the security deposit). Please note: All furniture and belongings are to be removed from the cottage/apartment prior to move-out as we are not able to remove them on your behalf. This includes any washer/dryer in a Cottage or CC apartment. If you are vacating a BW apartment, please do not remove the washer/dryer as it is property of St. John’s Meadows and must remain in the apartment. If you are in need of charity organization names/numbers, please let us know. We are happy to provide you with a list. Schedule a final walk-through inspection with the Sales Staff to take place once the cottage/apartment has been completely vacated of belongings. You may contact Stephanie Krebbeks at 585-242-7005/skrebbeks@stjohnsliving.org or Cindy Ruscio at 585-242-7006/cruscio@stjohnsliving.org to schedule your walk-through. During the walk thru inspection we will double check to ensure all belongings have been removed, we will ask for forwarding address information as well as to whom the security deposit refund should be made payable to and lastly, we will collect: all keys (including keys that family/friends may have), garage door remotes (if applicable) and the PERS button(s) (Personal Emergency Response System).

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ST. JOHN’S MEADOWS IS A SMOKE FREE CAMPUS. THANK YOU FOR NOT SMOKING.

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St. John's Meadows Resident Resource Guide  

All of the information St. John's Meadows residents and their families will need! Be sure to download and print to have this resource at you...

St. John's Meadows Resident Resource Guide  

All of the information St. John's Meadows residents and their families will need! Be sure to download and print to have this resource at you...