A monthly dose of all things Joe delivered direclty to your inbox
MO’ JOE A S S O C I AT E N E W S L E T T E R
THE PEARL WELCOMES NEW TALENT IN THE KITCHEN
ow in the position leading as Executive Chef of the Pearl is Zachary
St. Joe is confident heading into 2017, but also thankful for everything that
Garza, with him as Chef De Cuisine, James Neale II. With the two, the
2016 has had to offer. Now returning to our posts remember the old saying,
“gem of Joe” has no place to go but up.
“Don’t mess with Texas”, and know now that you “Don’t mess with the culinary team of St. Joe.”
James Neale II graduated from The Culinary Institute of America in 2010,
and with a little twist also has a degree in Microbiology and Cell Science from the University of Florida. Making his way from the kitchens of New York, to previously Atlanta, and know with us back in the panhandle. Our new Chef De Cuisine has the experience and knowledge, and we graciously welcome him to St. Joe. Our new Executive Chef, Zachary Garza, graduated from The Culinary Institute of America with high honors and was most currently it’s Executive Chef in San Antonio. Garza also graduated from Texas Tech with a degree in Restaurant, Hotel, and Institutional Management, also with honors. Along with our Regional Corporate Executive Chef Todd Rodgers, Garza is also from Texas. Some might have heard the saying “Everything’s bigger in Texas.”and now St. Joe culinary can say the same.
“TO GIVE REAL SERVICE, YOU MUST ADD SOMETHING WHICH CANNOT BE BOUGHT OR MEASURED WITH MONEY, AND THAT IS SINCERITY AND INTEGRITY.” -Douglass Adams
IQ WARE TRAINING - 2
CPR TRAINING - 2 1
LET’S MAKE A DEAL! - 4
INFORMATION TIDBITS SHARK’S TOOTH STOCKING SALE Visit the Pro Shops to see what Santa put in
more tool St. Joe will use to become more
60 employees that will now have a fighting
efficient in 2017.
chance to be able to make a difference.
your stocking! Choose a stocking at the time
Special thanks to all who participated, as well
of purchase and look Inside to discover what
as all of those who worked behind the scenes
discount in the amount of 20-50% will be
to make the training possible.
applied to the purchase. The Golf Shop will
FOOD MANAGER’S CERTIFICATION
also assist with shopping and complimentary gift wrapping. The Christmas Stocking sale will only last through December 4th. Please call for further details, 850.249.3041 or 850.231.7601.
CPR CERTIFICATION TRAINING With more than 350, 000 cardiac arrest incidents happening per year, St. Joe took it upon itself to host three days of CPR/AED training for employees. With the help of the Walton County EMS team, we were able to certify 60 employees on proper emergency techniques. Employees went through 4 hours
IQ WARE TRAINING Employees have been undergoing great change with our new reservation system; this change goes by IQ Ware. This software will be a great change for St. Joe, the software being quick and simplified as opposed to others that the company has used in the past. Training for the new software hit in November and has leaked into December as well. IQ Ware will be beneficial not only to Accounting, but also to our Reservations and Front Desk teams alike. The software contains fewer steps and is easy to learn. It will be just one
of training and hands-on knowledge, where they were tested and expected to run through random emergency situations by their specific department.
Even though we are coming to an end in 2016, managers are preparing for the new year ahead. Beginning the wrap-up managers went through even more extensive training to be even more efficient and effective in 2017. Certified again for another five years, managers
and then tested for the ServSafe Certified Professional Food Manager Exam.
Classes were reminded that the first few minutes of cardiac arrest are the most crucial point of a victim’s survival. With the high volume that each property deals with it, first response professionals in most events are not physically capable of arriving at the scene in the first few minutes, which is why it is so important for the company to be trained on
The new Director of Training and Quality, Gabby Testa, is working incredibly hard behind the scenes to make all of this extensive training possible at the beginning of her new role. She has her work cut out for her but is nothing short of exceptional with everything she is involved in.
how to do their part. Congratulations to the
COMMUNITY INVOLVEMENT COMMITTEE
ith 2016 at its end you can’t help
Gabby Testa, Director of Training and
by washing cars, participated in the Great
but think back, remembering
Quality and a founding committee member
American Picnic, partnered with the Panama
just how quickly time flies and
supports CIC like she supports all of her
City Rescue Mission, broke out the gloves
the seasons change. This past year, SJCR
own employees, by never asking anything of
for Habitat for Humanity Restore, and much
challenged its employees to ask themselves
anyone that she herself wouldn’t do. Gabby
more. The committee has big plans for 2017,
a simple question, “What have I done to
has mentioned before when talking about
plans that would be even more productive
make a difference in my community?” While
the goals of the committee that, “This goal
with big numbers of employees to suit. In
the Community Involvement Committee
allows our committee, and the associates
2017, we again will be working with Habitat
has had a good turnout, St. Joe wants
who participate through active and passive
for Humanity and Panama City Rescue
more because St. Joe employees have the
service, to really make a difference in our
Mission and hopefully you too. Just contact
potential for such. For this company we are
any HR member for more information
“…relentless in the pursuit of hospitality excellence.”, but all of it starts with the heart.
St. Joe’s Community Involvement Committee has raised money for Food For Thought
and be able to make a difference in the community with us, just like we continue to make a difference in the world of Hospitality.
LET’S MAKE A DEAL!
EVENTS December 1 December 2 December 3 December 4 December 5 December 6 December 7 December 8 December 9 December 10 December 11 December 12 December 13 December 14 December 15 December 16 December 17 December 18 December 19 December 20 December 21 December 22, December 23 December 24 December 25 December 26 December 27 December 28 December 29 December 30 December 31 January 1
Christmas Stocking Sale – All Day – Shark’s Tooth & Camp Creek Animal Visit from Emerald Coast Wildlife Refuge –10am-11am –Watercolor Paint and Pinot –6pm-8pm – Watercolor Christmas Stocking Sale – All Day – Shark’s Tooth & Camp Creek Kids DYI Friday – 10am–11:30 am – Camp Watercolor Team Trivia – 4pm – Watercolor Clothing & Toy Drive Deadline—5pm—Human Resources First Friday Feast – Gourmet Pizza – 5:30pm-8pm – Shark’s Tooth Christmas Stocking Sale – All Day – Shark’s Tooth & Camp Creek Cocktails & Classics at the Rooftop Lounge – The Pearl Christmas Stocking Sale – All Day – Shark’s Tooth & Camp Creek Sunday Funday at the Rooftop Lounge – The Pearl Holiday Decoration Workshop – 2pm-4pm – Camp Watercolor Member Monday – 50% off Dinner – 5:30pm – Shark’s Tooth St. Joe Member Tuesday Nights – The Pearl Property Bike Tour—10am – Watercolor Watercolor Wine Wednesday – 5pm-6pm – Watercolor Animal Visit from Emerald Coast Wildlife Refuge –10am-11am –Watercolor Paint and Pinot –6pm-8pm – Watercolor Kids DYI Friday – 10am–11:30 am – Camp Watercolor Team Trivia – 4pm --- Watercolor A Serendipitous Evening – 6pm-9pm – The Pearl Ladies Tea Time – 12pm – Watersound Beach Club Cocktails & Classics at the Rooftop Lounge – The Pearl Every Sunday – Sunday Funday at the Rooftop Lounge – The Pearl Holiday Decoration Workshop – 2pm-4pm – Camp Watercolor Member Monday – 50% off Dinner – 5:30pm – Shark’s Tooth St. Joe Member Tuesday Nights – The Pearl Property Bike Tour—10am – Watercolor Watercolor Wine Wednesday – 5pm-6pm – Watercolor Animal Visit from Emerald Coast Wildlife Refuge –10am-11am –Watercolor Paint and Pinot –6pm-8pm – Watercolor Kids DYI Friday – 10am–11:30 am – Camp Watercolor Team Trivia – 4pm --- Watercolor Frosty Frolic Member Holiday Party – 5:30pm-8pm – Shark’s Tooth Breakfast with Santa – 8am-11am – The Pearl Cocktails & Classics at the Rooftop Lounge – The Pearl Sunday Funday at the Rooftop Lounge – The Pearl Holiday Decoration Workshop – 2pm-4pm – Camp Watercolor Member Monday – 50% off Dinner – 5:30pm – Shark’s Tooth St. Joe Member Tuesday Nights – The Pearl Children’s Winter Workshop – 9am & 11am – The Pearl Property Bike Tour—10am – Watercolor Watercolor Wine Wednesday – 5pm-6pm – Watercolor Animal Visit from Emerald Coast Wildlife Refuge –10am-11am –Watercolor Paint and Pinot –6pm-8pm – Watercolor Kids DYI Friday – 10am–11:30 am – Camp Watercolor Team Trivia – 4pm --- Watercolor CHRISTMAS EVE “T’was the Night Before Christmas” Dinner – 4:30pm-9pm – The Pearl Christmas Eve Dinner – 3:30pm-8pm – Watercolor CHRISTMAS DAY Christmas Dinner – 4:30pm-9pm – The Pearl Christmas Dinner – 3:30pm-8pm – Watercolor Member Monday – 50% off Dinner – 5:30pm – Shark’s Tooth St. Joe Member Tuesday Nights – The Pearl Property Bike Tour—10am – Watercolor Watercolor Wine Wednesday – 5pm-6pm – Watercolor Animal Visit from Emerald Coast Wildlife Refuge –10am-11am –Watercolor Paint and Pinot –6pm-8pm – Watercolor Kids DYI Friday – 10am–11:30 am – Camp Watercolor Team Trivia – 4pm --- Watercolor NEW YEAR’S EVE Adios 2017 –New Year’s Eve Sunset Celebration – 3pm-9pm – The Pearl New Year’s Eve Dinner – 5pm-11pm – The Pearl New Year’s Eve Dinner – 5:30pm-9:30pm – Watercolor Kid’s New Year’s Eve Party – 7:30pm- 12:30am – Camp Watercolor NEW YEAR’S DAY Polar Plunge – 8am – Watercolor
RESERVATIONS MONTHLY MEETING REACHES A FUN NEW LEVEL This month our very own Reservations team has put an unexpected spin on departmental monthly meetings. Going above and beyond Andrea Smith, Becky Rosser, and Beata Dabrowski played their monthly meeting to the tune of “Let’s Make a Deal”, a television game show that’s been around since the 60s. The
highlighting their staff but also challenging their
through department procedures, etiquette, policies, St. Joe amenities, and much more extensive knowledge. Not only did the triple threat team of Andrea, Becky, and Beata put together the game, props, and prizes for the team, but on top of everything else they even dressed the part. A boss will work their employees, while a leader will work with their employees, like the Reservations team has demonstrated. So here is a well-deserved spotlight on a team that has taken the monthly meeting status quo to a new level.
A CAPITAL THANKSGIVING TRADITION
or most of SJCR employees, the beaches
We received this update from “The Feast”
employee brings a covered dish or a dessert!
of Florida are considered home, but
from Southwood’s very own Eddie Snipes.
The smoked turkey comes from Sonny’s.
for the employees of Southwood Golf
Course, home is the capital of the sunshine state. Tallahassee, with its rich ancestry, makes room for SJCR’s very own Southwood Golf Course, which has a bit of history and fame itself.
“It was started by GCM a couple of days after the golf course opened on November 19th 2002, and has been a Southwood Tradition ever since. If you ask our crew they would tell you we give thanks for our work, each other, and the families we each
On the menu are Albert Allen’s world class collard greens with his Birdseye pepper sauce (the peppers grow wild on the course), Ryan Dyke’s mac n cheese, Frank Kendrick’s carrot cake, Lugene’s (my wife) deviled eggs and dressing and green bean casserole, Tyler Allerheiligen’s potato/ham casserole, and on
SJCR is proud of Southwood for being
represent. We celebrate a year of hard work
voted Tallahassee’s Best Golf Course by
and the joy and challenge of working with
Tallahassee Magazine. Our Tallahassee golf
Mother Nature. All employees of Southwood
course was voted as one of the Top 35 New
are invited to come and eat or grab a to-
Courses in America by Golf Magazine, and
go plate. Vendors that happen to be that
Thank you, Eddie and thank you, Southwood
this month is celebrated for holding one of
day are also asked to eat with us. We are
for all that you do.
St. Joe’s oldest Thanksgiving traditions.
thankful for them and we tell them so! Each
HOLIDAY THANKS TO HARDWORKING EMPLOYEES St. Joe Club and Resorts would like to take
it goes!! We sit in fellowship with each other and just appreciate sharing, giving thanks and the hope for tomorrow.”
VACATION RENTAL MANAGEMENT THANKSGIVING
the time to give recognition to all of those
Tis the season for being reminded just
who worked over the Thanksgiving holiday,
how thankful we should all be. Along
as well as all of those who will work for
with all of those employees working the
Christmas and New Year’s. Though double
holidays, there was our Vacation Rental
pay is involved while working holidays, we
Management team. Our leaders located
do realize that time, particularly around
at 395 have taken hold of the reigns and
the holidays, is valuable, just like all of our
stepped up whenever necessary. So here’s
employees. So again, special thanks to
to the start of a Thanksgiving tradition to
all of the employees who go above and
the Vacation Rental Management team.
beyond by working the holidays.
DECEMBER 1 Kati Griffith - The Pearl Malokhat Pulatova - The Pearl Gabrielle Fortier - Watersound Michelle Fortier - Watersound DECEMBER 4 Debra Dunn- Watercolor Jessica Libby- Watercolor DECEMBER 5 Stephanie Taylor - The Pearl James Harper - Southwood Orilious Banks - Watercolor Alimzhan Aitmagambetov - Watersound DECEMBER 6 Doruk Gurunlu - The Pearl DECEMBER 7 James Plattenburg - Shark’s Tooth Russell Garrison - Watercolor DECEMBER 8 Summer Beasley - The Pearl James Smither - Shark’s Tooth Michael D’Albertis - Watercolor Cynthia Duke - Watercolor
HAPPY BIRTHDAY! Leigh Vandeven - Watersound DECEMBER 11 David Hartley - Watercolor Diana Ihnatshyn - Watercolor DECEMBER 13 Randall Askew - The Pearl DECEMBER 14 Kyle Hugh - The Pearl Timothy Davis - Shark’s Tooth Jona Jones - Watercolor DECEMBER 15 Kyla Clark - Watercolor DECEMBER 16 Grayson Whitehair - Camp Creek Drake Garrett - Watersound DECEMBER 17 Ryan Garner - Watercolor DECEMBER 18 Satori Wilson - Watercolor DECEMBER 19 Dilshod Nasulloev - Watercolor Memanja Nesic - Watercolor
Todd Rogers - Watercolor DECEMBER 20 Skylar Laird - Watercolor DECEMBER 23 Julie Goodman-Ledford - The Pearl Kristina Lorrain - Watercolor DECEMBER 24 Peter DeRosa - The Pearl Ethan McFerrin - Watercolor Mary Powell - Watercolor DECEMBER 26 Dave Harrison - Watercolor DECEMBER 27 James Dunkinson - Watercolor Daryl Green - Watercolor DECEMBER 28 Martrey Brown - The Pearl David Tooth - Watercolor DECEMBER 29 Cayla Clinger - The Pearl John Ryckert - The Pearl Cheryl Lee - Watercolor
Juan Cruz | Equipment Operator | 15 Years
Michael Clauson | Lodging Manager | 6 Years
GOING GREEN We are doing our best to deliver hard copies of the newsletter to areas where all associates will have access to it. In an effort to reduce our negative impact on the environment, the amount of hard copies we distribute to these areas will decrease. To make sure everyone still has access, we will keep one copy per location in a protective slip cover. This copy should not be thrown away and will permanently belong to that area until the next issue comes out and we can replace the paper issue inside the cover. SHARE YOUR IDEAS! If you have anything that you would like to submit to be considered for a future newsletter, please email the information to: email@example.com