Page 79

Entrepreneur Week

Call for Ontario nominees News – The Business Development Bank of Canada (BDC) is seeking Ontario nominations for the BDC Entrepreneurial Resiliency Award. BDC is looking for applicants to share their inspirational story about how they overcame challenges to their business and bounced back stronger. To qualify for the award: • The business must be stable and have been generating positive cash flow from operations for a period of six consecutive months. • The turnaround or pivotal event must have been completed between April 1, 2011 and March 31, 2013. • Entrepreneurs must fill out and email the online application form on the award website The winner will receive recognition in a national news release, as well as paid transport and accommodation to accept their award in Montreal at a luncheon in the fall of 2014. Have you faced tough times but were able to turn your business around? Apply now. The application period ends June 20 at midnight, Eastern Daylight Time “Resiliency is an essential skill for en-

trepreneurs. With this new award, we are aiming to recognize that failing is part of the entrepreneurial process,” said Michel Bergeron, Senior Vice President, Marketing and Public Affairs, BDC. “Being in business is a high risk venture and growing a business is never a linear process. It is inevitable that entrepreneurs will face bumps in the road, some fatal. The important element is to make sure that they can apply what they have learned. This award is aimed at changing the mindset that having scars is a sign of weakness. In fact, it should be a sign of pride.” The BDC Entrepreneurial Resiliency Award is presented in collaboration with the Turnaround Management Association (TMA) – Montreal Chapter. For more information and to apply visit: About BDC Canada’s business development bank, BDC, puts entrepreneurs first. With almost

Giving back is a tribute to your business success

2,000 employees and more than 100 business centres across the country, BDC offers financing, subordinate financing, venture capital and consulting services to more than 28,000 small and medium-sized companies. Their success is vital to Canada’s economic prosperity. About the Turnaround Management Association The Turnaround Management Association is the leading organization dedicated to turnaround management, corporate restructuring, and distressed investing. Established in 1988, TMA celebrates its 25th anniversary with more than 9,300 members in 49 chapters worldwide, including 31 in North America. Members include turnaround practitioners, attorneys, accountants, investors, lenders, venture capitalists, appraisers, liquidators, executive recruiters, and consultants, as well as academic, government, and judicial employees.

News - (NC) - Pay it Forward initiatives are popular across Canada. They are successful because they benefit both those who give and those who receive. “The Canadian Youth Business Foundation has its own unique Pay It Forward movement,” says CYBF Mentor in Residence, Linda Morana. “Every day, thousands of business mentors nurture and support the fantastic ideas and energy of Canada’s young entrepreneurs. This is great for the entrepreneurs, but mentors get so much out of it too.” CRITICAL

CYBF research finds that a solid mentoring relationship is critical to the success of nearly every business startup. Research shows that 88 per cent of entrepreneurs who have mentors survive in business, compared with only 50 per cent of those who do not. Many successful young entrepreneurs cite “quality, meaningful mentorship” as a driving force for their businesses. Mentoring increases their confidence, risk-taking and vital skills development. By paying it forward, you will also build a culture in Canada that supports entrepreneurship – and that’s good for business and good for the country. More information is available online at


Keeping it all in the family for the sake of customers Brian Turner

News - Ottawa, from a automotive shopper’s perspective is blessed with a retailer per capita rate that is one of the highest in North America with 65 manufacturers’ dealerships, all operating with solid financial footing under professional customerfocused management. The number of dealers has doubled since 1971. Auto retailer ownership here has undergone its own version of restructuring and the results are providing more security for car owners as well as increased selection and a more competitive market. A great example of how family involvement can improve client satisfaction and long term viability can be found under the Myers nameplate. The name Myers first became associated with automotive retailing and service in Ottawa in 1942. At the time Gordon Myers established Myers Motors as the successor to Ottawa’s first General Motors dealership. After thriving through a series of dedicated owners, Hank Mews, the current

president, took over in 1975. Hank Mews joined Myers in February, 1971, as general manager. He was born and grew up in St. John’s Newfoundland and after graduating from high school, his first job was as a salesperson with a Ford dealership in St. John’s. BASELINE AND MERIVALE

From there, being uncertain about what career path to follow, Hank moved to mainland Canada and over the next few years he tried his hand as a commercial pilot, as a life insurance salesperson and finally as a representative in a Toronto Advertising Agency. Hank piloted Myers Chev-Olds Cadillac at the corner of Baseline and Merivale by himself until sons Harry and Robert joined

78 Stittsville News EMC - Thursday, June 5, 2014

the organization in the early 1990’s. They have held various management roles along the way and today are partners with Hank in all of the dealerships. They and their customers alike have benefited from examples lived and lessons passed down from their father. In the showroom, at the home dining table, or at the cottage, Harry and Robert were constantly exposed to Hank’s drive for success and his instruction. They have carried on Hank’s philosophy of providing superior customer satisfaction and the vision is to continue to evaluate opportunities for future growth. From early on, Hank Mews and his family realized that long term success would be dependent on providing outstanding customer service. They dedicated

much of their financial and human resources to building a reputation, one client at a time, of being competent, caring, and trustworthy. As a result, in a very competitive marketplace, Myers grew, their parts, service and collision repair departments flourished, and they quickly became recognized as one of General Motors’ top Canadian dealerships. They also learned that customers are most comfortable and loyal when dealing with a neighbourhood retailer that supports the community in an active partnership model. To serve the growing demand for local quality car retailers in growing outlying areas of the city, the Mews family opened Mews Chevrolet in Orleans in 1992. They quickly became a driving force in the burgeoning

Eastern city with a fastgrowing customer base and extended service hour’s right from the start. MOVING WEST

They moved west in 2003 by purchasing Elliott Chevrolet in Bell’s Corners and relaunching it as Chevy West. In 2005 they partnered with Keith Bean and amalgamated 2 great GM stores in Brockville into a gleaming 4-line GM store. They expanded outside the GM family with the addition of Myers Hyundai in 2008 in Ottawa West quickly earning Hyundai Canada’s top President’s Award of Merit for superior customer satisfaction ratings. Myers Volkswagen in Kanata, Myers Kanata Hyundai, Myers Orleans Nissan followed as

did their newest member of the dealership family; Myers Kemptville Chevrolet Buick GMC. Each store is guided by an experienced and dedicated team of professionals, all committed to Hank Mew’s philosophy of providing an exceptional experience to every customer whether they’re buying a $39 oil change service or a $75,000 luxury sedan. No one rests on the laurels of past successes or gets any slack because they’re family. Each store, every manager and department head, all of the friendly staff answers to their customers and in this way they are responsive and proactive to the specific and unique needs of the areas they represent. They are proud to serve and be part of their Ottawa and Eastern Ontario neighbourhoods. Every year, the Myers Automotive Group gives back generously through donations to youth development groups, local hospitals, and the United Way. With family leadership like this, it’s easy to understand why the auto retail industry in our region is the cream of the crop.