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Lean Six Sigma Tools Found In The Define Determine Phases The Lean Six Sigma tool found in definition phase to recognize and understand all stakeholders that are party to a company is the SIPOC diagram. This diagram usually provides details about suppliers, inputs, outputs, processes and consumers. Suppliers and customers are the main parties in a company. The needs associated with suppliers and customers needs to be identified and they should be met in buy for success. Employees also play a vital role to the success of an organization. The SIPOC diagram can help employees and managers to recognize the primary stakeholders from the company. This diagram can help managers and employees to know the value developed by the different main stakeholders. From the SIPOC diagram, one will get details about the different inputs found in different processes. It is vital to understand the resources consumed by the different processes as well as the entities that generate such resources.

www.sixsigmafacts.org Managers and employees needs to be involved in creating the SIPOC diagram. Mangers should manage employees into clubs for purposes of making this diagram. Members of every team should discuss among themselves and produce their suggestions. The mangers should then organize any


brainstorming conference where all of the teams will present their suggestions. Voice of the consumer (VOC) tools are also common in determine phase. These instruments are employed to collect data in the customers. Data from customers will be handy during the entire six sigma process. VOC instruments are instruments like job interviews, comment cards, suggestion boxes, surveys, and questionnaires. The Lean Six Sigma tool found in the measurement phase is the Cause and Impact matrix. This matrix is a tabulation of outcomes against causes. Causes are ranked using scores calculated employing this matrix. This matrix may show the advices that contribute immensely towards the outputs. Such inputs needs to be focused on to be able to improve the performance of your business.

www.sixsigmafacts.org Other instruments found in measurement phase are Pareto charts and also control charts. Control charts are extremely useful when it comes to analyzing variations. A variation is the difference between real performance and pre-determined overall performance. If the variation of your particular process will be big, this indicates the process is not efficient. However, if the variance is small, this indicates a process is successful and consistent. Pareto charts are employed to summarize information. A Pareto chart will reveal the particular major problems in a business. Six Sigma tools are extremely important within the particular Six Sigma process. These tools are employed in the define phase and also in the determine phase. In the determine phase, employees and managers determine the primary stakeholders of a company. In the determine phase, gaps to be filled are determined.


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Lean Six Sigma Tools Found In The Define Calculate Phases