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Company Introduction

Total Building Solutions www.mssplc.com                                                                                                 enquiries@mssplc.com 3/15/2010 1


Who We Are  MSS is a new company with an impressive heritage,  MSS is a new company with an impressive heritage, and more than 30 years experience ‐ developing and  implementing tailored building services and FM implementing tailored building services and FM  solutions. We are a young and dynamic team that is dedicated  We are a young and dynamic team that is dedicated to challenging traditional FM boundaries & providing  solutions that embrace fresh and forward thinking solutions that embrace fresh and forward thinking.

Total Building Solutions


Where we are  We p provide nationwide coverage g with offices in: • Wilmslow • Liverpool • Woking • London

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Our Vision Vision “To create an industry‐leading integrated building services  company by challenging traditional boundaries and providing  solutions that embrace fresh and forward thinking” l h b f h df d h k ”

Mission “Working in partnership with our customers to exceed  expectations and achieve mutual success”

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Our Values  Integrity: We demonstrate a commitment to honesty, openness and ethics. I Innovate:  W h l We help our customers succeed through fresh, creative and forward  d h hf h i df d thinking and not just replica others. Passion:  We embed an energy & passion for building services & FM across all areas  of the business & a determination to build success. Care: We Care about our customers, employees, partners & suppliers; building  mutual trust & respect through valued personal relationships. p g p p Responsibility: We make quality, safety, sustainability & compliance centre to all our  activities. Accountability: We take responsibility for our social, economic & environmental  We take responsibility for our social, economic & environmental impact. In this way we aim to make our business, partners & communities better for  the future.

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Our Approach We provide total building solutions across the lifecycle of a  property from design, installation, and refrigeration to  maintenance ongoing servicing and refurbishment maintenance, ongoing servicing and refurbishment. We have brought together a fully integrated range of services  W h b ht t th f ll i t t d f i that add value to a company’s property portfolio by  enhancing performance and reducing overheads enhancing performance and reducing overheads

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Financials

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PLC Board

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Structure

Total Building Solutions 3/15/2010

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Total Building Solutions We provide total building solutions that extend the lifecycle of  your property. 

Total Building Solutions


Our Services We offer in-house delivery of a diverse range of services:

• Heating & Ventilation H ti & V til ti

• Energy Management E M t

• Air Conditioning 

• Interior Design & Refurbishment

• Refrigeration

• Fabric Maintenance Fabric Maintenance

• Mechanical 

• Catering Equipment Maintenance & Installation 

• Electrical

• Water Treatment  Water Treatment

• Fire Protection

• 24 hour help desk

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Market Sectors • We work with a wide range of public & private  g fp p companies in the following sectors: • • • •

Offices L i Leisure  Government Healthcare

• Retail • Hotel H t l • Education

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Our Clients We have an impressive; growing client list. Here are just a few of them:

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Our Accreditations

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SHEQ The health, safety and welfare of our people and those  affected by our business is of paramount importance to us. ff db b i i f i We aim to protect and support our employees by promoting  and implementing effective H&S management systems and and implementing effective H&S management systems and  working practices. We are committed to the continuous  improvement of our H&S performance in order to create a improvement of our H&S performance in order to create a  better and safer working environment for all. We strive to exceed the needs of our customers whilst   providing a safe, secure and comfortable working  environment.

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Our People • Our Our people are what sets up apart from the rest. They care  people are what sets up apart from the rest. They care about the job they do and ensuring that we assist customers  in achieving their business objectives. • Our people are key to our success and training is vital to our  service delivery. Staff are motivated to achieve excellence  through training. h h • Through engagement of employees and definition of roles we  retain a highly motivated team. t i hi hl ti t d t

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Our People Employee Split 160 140 120 100 80 Employee Split Employee Split 60 40 20 0 Managers

Helpdesk/Admin

Operatives

Engineers

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Employee Skill Development Se pe o Spec a s o ac s Self perform Specialist Contracts – Build proposals that eliminate Waste & Improve service Delivery – Reduce Core Costs (typical savings of 25%) from self delivery of OEM tasks – Development off Individual Development off Individual’ss Core competencies, promote  Core competencies promote ‘valued’ valued  and empowerment and empowerment

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Competency & Skill development

Comprehensive training & competency held matrix for  Comprehensive training & competency held matrix for all staff Central work planning assign jobs to engineers proven  p g g j g p competencies MSS ERP software developed for automated skill check  prior to assignment Full training plans developed for all staff to enable  personal development and specialist services self  delivery

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Technology MSS’s integrated business management  system that utilises innovative, best in‐class  y applications, to support our customers and  employees in the most effective and efficient  way. Our ongoing investment in IT is core to our  business success.  We consult with some of  the industries most experienced advisors to  ensure that we are always maximising  technology to improve our effectiveness and  customer service.

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Technology

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Continuous improvement Continuous improvement MMS empowers staff to contribute ideas for  improvements (think smart initiative) improvements (think smart initiative) 5 Year development plan for our bespoke ERP system/ ITC  technology, (current investment in the latest hand held  devices) Roll out of innovative solutions across full client base,  sharing ideas and smarter ways of working sharing ideas and smarter ways of working In house six sigma expertise to eliminate process waste  and solve specific client/contract issues Simple effective solutions achieved from engineers being  empowered (repeat call reduction stickers>)

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Case Study ‐ Bruntwood   Bruntwood is one of the largest office space providers in North of England. MSS has been their approved service partner for more than four years and recently entered into a new five year M&E maintenance contract. In addition we also carryout extra works and assist Bruntwood in achieving their CSR objectives through: • EPC’s •AC inspections •F-Gas compliance •Gas safety assessment & compliance

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Case Study – Oxo Tower, London CSCB’s portfolio consists of multi-tenanted retail outlets tl t & d dwellings. lli W We provide id a d dedicated di t d engineering team and 24/7 helpdesk for all the hard FM services at this prestigious 13 acre site. Benefits of the MSS partnership include: • Transparent and real-time performance management g • Supply chain rationalisation • Single point of contact for all hard FM service • Aligned strategic objectives

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What makes us different?  p p p p y, Open & honest partnership that combines transparency,  flexibility and the ability to think outside the box. We handle contracts of various size & complexity. We provide a local, personal, solution; using a nationwide  structure. Our management team has more than 75 years FM  experience.  A l fi i l bili As a plc we possess financial stability, corporate  governance and transparency.

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Why choose us?  We listen to our customers.  We deliver – quicker, better and more cost effective solutions. We add value, enhance performance and reduce overheads. We adapt p to your changing needs. y g g We care about our customers, employees, partners &  suppliers. pp We guarantee Peace of mind. 

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Total Building Solutions www.mssplc.com                                                                                                 enquiries@mssplc.com


MSS Standard Presentation