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Mayor Thomas M. Menino


WELCOME FROM THE VOLUNTEER COORDINATOR The 2009/2010 training calendar is the result of the hard work of many organizations and individuals. Over the last year, feedback from MRC volunteers was gathered and as a result new courses were developed, programs revised, and new features added. Welcome to all volunteers who recently joined the Boston MRC. You have joined a vibrant and growing organization; I encourage you to register for our orientation and meet fellow volunteers. For those who have completed Response Level Training and are interested in taking on a leadership role, we have improved many of the courses in the Leadership Level Training Series. Finally, for those who have been members for years, I commend your commitment and encourage you to examine our Special Topics courses and participate in our annual tabletop exercise. We hope this training calendar offers something for everyone, but it doesn't capture everything the Boston MRC does. Stay up-to-date on the latest Boston MRC news and events by reading the monthly eNewsletter and keep an eye out for the speakers series and other special events by visiting www.BostonMRC.org. Thank you for your continued commitment and enthusiasm,

Steph Steph Sharp, Boston MRC Coordinator nato tor volunteer@bphc.org 617.534.9200

TABLE OF CONTENTS Course Registration Instructions................................................................1 Directions to the DelValle Institute and the Boston Public Library........2 Response Level Training................................................................3 Orientation..................................................................................................3 CPR Anytime...............................................................................................4 Leadership Level Training.............................................................6 Introduction to the Incident Command System (ICS)..........................7 Leadership Under Pressure......................................................................8 Managing a Mass Dispensing Clinic.........................................................9 Promoting Resiliency in an Emergency: Psychological First Aid......10 Special Topics..............................................................................11 Emergency Management in Boston.......................................................11 Patient Tracking in Mass Casualty Events...........................................12 Shelter Operations....................................................................................13 Exercises.....................................................................................14 Tabletop Exercise: Testing Your Response Readiness........................14

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG


ABOUT THE BOSTON MRC Recent events have taught us that cities need to be ready for anything, including natural disasters, terrorism, and disease outbreaks. The Boston Medical Reserve Corps (MRC) is a committed group of volunteers (both with and without medical backgrounds) that keep Boston safe by responding to public health emergencies. Boston MRC volunteers provide support to ensure that all Bostonians, especially the most vulnerable, receive the care they need during a public health crisis. In addition, Boston MRC Leadership Level volunteers serve in key roles during a large-scale public health response.

DIRECTIONS DELVALLE INSTITUTE FOR EMERGENCY PREPAREDNESS: All Boston MRC training courses are held at the DelValle Institute for Emergency Preparedness, unless otherwise specified. The DelValle Institute is located in the Miranda Creamer building at 35 Northampton Street, Boston, MA 02118. Discounted parking is available at the garage at this address, and the building is accessible via several MBTA bus lines. Consult www.mbta.com for up-to-date public transit information.

Training courses are designed to provide volunteers with critical knowledge and skills for supporting a response to public health emergencies. For more information or to join the Boston MRC please visit our website www.BostonMRC.org, or contact the volunteer coordinator at volunteer@bphc.org. TO REGISTER FOR COURSES: Registration for all courses can now be done online. Go to www.BostonMRC.org and click on “Information for Volunteers� to connect to our course registration system and training calendar. Courses may be cancelled if minimum course size is not met four business days prior to the course date.

From the entrance at 35 Northampton Street, take the elevator to the 4th floor and follow signs for the Miranda Creamer Building and the DelValle Institute for Emergency Preparedness.

BOSTON PUBLIC LIBRARY: Some orientation sessions are scheduled in the Mezzanine Conference Room at the Boston Public Library Central Branch located at 700 Boylston Street, Boston, MA 02116. The closest MBTA subway station is in Copley Square, and paid parking is available at the garage at 100 Clarendon Street. 

Severe winter weather may occasionally force cancellation of DelValle Institute for Emergency Preparedness classes for the Boston MRC. Notification of cancellation will be sent out via email to all registrants. In addition, an update will be available on a voice mail message on the DelValle Institute central phone line, 617-343-1370.

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TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Response Level Training

Orientation is the first step to becoming a member of the Boston MRC, and is required in order to volunteer at special events or in emergencies. The orientation is offered in two formats: online and in the classroom. Once completed, volunteers will be considered active Response Level volunteers. Orientation is a pre-requisite for all other Boston MRC trainings.

CLASSROOM ORIENTATION

Learn what it means to be a Boston MRC volunteer! This orientation covers the important role of Boston MRC volunteers, when and how volunteers are activated, potential roles, and how to prepare yourself and your family for an emergency. Classroom orientation is offered monthly. Learning Objectives: By the end of this session, participants should be able to: •Describe the purpose of the Boston MRC •Identify the steps one can take to prepare in advance for a potential emergency and create an MRC go-kit •Describe Boston MRC activation procedures, including the potential causes of activation, steps to take in response, and the possible roles played by Boston MRC volunteers when activated •Describe the management structure that would be used during activation •Protect patient privacy during an activation Faculty: Steph Sharp, Boston MRC Coordinator Office of Public Health lth Preparedne Preparedness nesss DelValle Institute for Emergen Emergency enncy cy Preparedness Pre reppaarreeddnneesss

CPR ANYTIME

CPR Anytime is for all volunteers who want to learn how to give CPR to an adult or child. As an added bonus, each participant will receive a CPR kit with a “Mini Anne”, CD-ROM and text that allows for on-going review, practice and the ability to teach family members or friends! (Note: This course does not provide certification.) CPR Anytime is taught in partnership with alternating Orientation classes. If you wish to attend only the CPR session, please indicate that when registering. Learning Objectives: By the end of this session, participants should be able to: •Provide CPR to adult or child in need •Describe how to use an Automated External Defibrillator (AED)

Response Level Training

RESPONSE LEVEL TRAINING

Faculty: Captain George Murphy and Captain Naomi Waters, Boston EMS Fall Orientation and CPR Schedule Date: Tuesday, September 15, 2009 (combined with CPR Anytime) Time: 6:00 – 8:00 PM Location: DelValle Institute, 35 Northampton Street, Boston Date: Wednesday, October 14, 2009 Time: 6:00 – 7:30 PM Location: Boston Public Library, 700 Boylston Street, Boston Date: Thursday, November 12, 2009 (combined with CPR Anytime) Time: 6:00 – 8:00 PM Location: DelValle Institute, 35 Northampton Street, Boston Date: Wednesday, December 9, 2009 Time: 6:00 – 7:30 PM Location: Boston Public Library, 700 Boylston Street, Boston

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TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Response Level Training

Date: Wednesday, February 17, 2010 Time: 6:00 – 7:30 PM Location: DelValle Institute, 35 Northampton Street, Boston Date: Tuesday, March 16, 2010 (combined with CPR Anytime) Time: 6:00 – 8:00 PM Location: Boston Public Library, 700 Boylston Street, Boston Date: Tuesday, April 13, 2010 (combined with CPR Anytime) Time: 6:00 – 8:00 PM Location: DelValle Institute, 35 Northampton Street, Boston Date: Wednesday, May 12, 2010 Time: 6:00 – 7:30 PM Location: Boston Public Library, 700 Boylston Street, Boston

ONLINE ORIENTATION This version of orientation covers the same material as the classroom session, and can be completed in about two hours. Once you register as a Boston MRC volunteer on the website (www.BostonMRC.org), you will be given access to the online course.

LEADERSHIP LEVEL TRAINING SERIES Designed for volunteers who want to take a leadership role in an emergency, the Leadership Level Training Series offers 8-10 hours of additional training. Upon completion, volunteers may be asked to manage other volunteers in an emergency. The four required leadership courses are: •Introduction to the Incident Command System (ICS) •Leadership Under Pressure •Managing a Mass Dispensing Clinic •Promoting Resiliency in an Emergency: Psychological First Aid

Leadership Level Training

Spring Orientation and CPR Schedule Date: Thursday, January 14, 2010 (combined with CPR Anytime) Time: 6:00 – 8:00 PM Location: Boston Public Library, 700 Boylston Street, Boston

Courses may be taken in any order, and the full series will be offered once during the Fall and once during the Spring. Fall Leadership Schedule Managing a Mass Dispensing Clinic Thursday, September 24, 2009 Promoting Resiliency in an Emergency: Psychological First Aid Tuesday, October 6, 2009 Introduction to the Incident Command System Thursday, October 22, 2009 Leadership Under Pressure Wednesday, November 4, 2009 Spring Leadership Schedule Managing a Mass Dispensing Clinic Wednesday, January 27, 2010 Introduction to the Incident Command System Tuesday, February 23, 2010 Promoting Resiliency in an Emergency: Psychological First Aid Wednesday, March 24, 2010

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Leadership Under Pressure Thursday, April 29, 2010

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

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Leadership Level Training

LEADERSHIP UNDER PRESSURE

Learning Objectives: By the end of the session, participants should be able to: •Define ICS and explain its purpose •List the key concepts and basic functions of ICS •Identify how ICS will function in a mass dispensing event •Use ICS Job Action Sheets and other forms •Practice how to apply course concepts in a mass dispensing event

Learning Objectives: By the end of the session, participants should be able to: •Identify what volunteers want from a leader in crises •Identify key stressors in emergencies •Assess their own personal leadership characteristics •List vital leadership characteristics in a crisis •Describe the motivations of why people volunteer and the responsibilities of volunteer leadership •Relate the importance of demonstrating effective behaviors (building trust, knowing volunteers are watching them for cues, not taking things personally, etc.) in a crisis situation •Practice how to apply course concepts

The Incident Command System (ICS) is a structure used to manage emergencies in Boston and across the nation. Understanding ICS is critical for all first responders, including Boston MRC volunteers, to work effectively together in an emergency response. This course describes the core principles and basic organizational structure of ICS. Participants will practice applying ICS in a a mass dispensing clinic scenario.

Faculty: DelValle Institute for Emergency Preparedness Office of Public Health Preparedness Accreditations: Physician CME, Nursing CEU EU Application has been madee for 2 hourss of of M MA A OE O OEMS EMS MS ccredits reddiiits re ts ts Dates: 099 Thursday, October 22, 2009 Tuesday, February 23, 20100 Time: 6:00 – 8:00 PM

How will you lead during an emergency? What are the critical considerations for effective leadership when you and others are under extreme stress? What attributes will those you lead most want to see you demonstrate? In this course, Boston MRC Leadership Level volunteers will learn leadership principles and have an opportunity to apply key concepts to develop their leadership skills in crises.

Leadership Level Training

INTRODUCTION TO THE INCIDENT COMMAND SYSTEM (ICS)

Faculty: DelValle Institute for Emergency Preparedness DelV Accr Accreditations: Physician CME, Nursing CEU Phys Application Ap A pl has been made for 2 hours of MA OEMS credits Dates: Da D ate te Wednesday, W We ed November 4, 2009 Thursday, TTh huurr April 29, 2010 Tiime 6:00 – 8:00 PM TTime:

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PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Leadership Level Training

A public health emergency may require the opening of mass dispensing clinics to treat large numbers of city residents rapidly and efficiently. Leadership Level volunteers may serve in various roles at these clinics. This interactive session will review the logistics of opening a clinic including causes for opening, activities and resources needed to operate a clinic, potential volunteer roles and potential issues in clinic management. Come and be challenged! Learning Objectives: By the end of the session participants should be able to: •Explain the purpose of a Mass Dispensing Clinic •List causes for the activation of a Mass Dispensing Clinic •Identify key roles and responsibilities within a Mass Dispensing Clinic •Identify and manage potential client issues Faculty: DelValle Institute for Emergency Preparedness Office of Public Health Preparedness Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Dates: Thursday, Thursddayy, Se S September eppttem embbeer 24, 24, 2009 24 2009 20 09 Wednesday, Wedn dnes eessda dayy,, JJanuary anuuaary an r y 227, 7, 22010 7, 00110 Time: Tim Ti me: 6:00 me 6:0 :00 – 8:00 88::0000 PM PM

PROMOTING RESILIENCY IN AN EMERGENCY: PSYCHOLOGICAL FIRST AID (REVISED)

People have a variety of reactions to real and perceived emergencies. These reactions include a range of emotions such as fear, panic, anxiety, and anger. Participants in this session will learn to recognize these reactions and practice providing immediate support to those experiencing them. They will also learn strategies to successfully address the impact of emergencies on themselves and their colleagues. Learning Objectives: By the end of this session, participants should be able to: •Describe the importance of Psychological First Aid in disasters •Identify the core components of Psychological First Aid and tactics that can be applied after an emergency occurs •Describe the range of reactions to stressful situations and trauma •Describe how to recognize the signs of stress in clients, co-workers and themselves •Demonstrate skills for providing immediate support to people who are experiencing disaster-related stress •Describe strategies for self-care during and after an emergency response

Leadership Level Training

MANAGING A MASS DISPENSING CLINIC

Faculty: Virginia Famolare, EMT Coordinator of Peer Support and Critical Incident Stress Management Boston EMS DelValle Institute for Emergency Preparedness Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Dates: Tuesday, October 6, 2009 Wednesday, March 24, 2010 Time: 6:00 – 8:00 PM

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PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Special Topics

Courses on special topics are designed for both Response Level and Leadership Level volunteers. The skills and knowledge acquired in these trainings will enhance volunteer skills to participate in a range of emergency responses.

EMERGENCY MANAGEMENT IN BOSTON (NEW)

An effective response to any emergency requires coordination and planning among many agencies. This course will review the principles of emergency management and provide an overview of the network of agencies in the Metro-Boston region. Using real-life examples of planned and unplanned incidents, participants will learn how the Boston MRC fits into local and state-wide emergency response. Learning Objectives: By the end of this session, participants should be able to: •Define emergency management and describe the spectrum of incident management actions •Describe emergency management organizations in the Metro-Boston region and their typical functions and activities in a response •Describe how the Boston MRC fits into local and state-wide emergency response Faculty: Natalie Grant, MPH, Director Office of Public Health Preparedness Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Date: Thursday, February 11, 2010

PATIENT TRACKING IN MASS CASUALTY EVENTS

The Metro Boston Patient Tracking System is an innovative system used to track patients in the event of a Mass Casualty Incident (MCI). It ensures accurate documentation of care provided and aids in the coordinated response and management of a disaster. The system uses barcodes and hand scanners to collect patient information, and tracks patients from the incident in the field to hospital and release from care. Each year the system is tested and improved at large “planned MCIs” in Boston, such as the Boston Marathon and the Boston 4th of July celebration on the Esplanade. Boston MRC volunteers who excel with the PTS during training may have opportunities to work at planned events or in mass dispensing clinics, shelters, or with family reunification in a real event.

Special Topics

SPECIAL TOPICS

Learning Objectives: By the end of this session, participants should be able to: •Explain the purpose of the patient tracking system •Use the patient tracking PDA correctly and accurately •Accurately enter data for differing identification fields Faculty: DelValle Institute for Emergency Preparedness Office of Public Health Preparedness Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Dates: Tuesday, October 27, 2009 Thursday, April 8, 2010 Time: 6:00 – 8:00 PM

Time: 6:00 – 8:00 PM

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PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Special Topics

This course will prepare Boston MRC volunteers to support shelter operations effectively and sensitively as a team while meeting the needs of people displaced as a result of a disaster. Participants will learn about American Red Cross policies and procedures for setting up, running, and closing a shelter during a disaster. The course includes lecture and group exercises and incorporates lessons learned from recent shelter operations in Massachusetts. Participants will receive a nationally recognized certificate of completion from the American Red Cross. Learning Objectives: By the end of this session, participants should be able to: •Describe how the Boston MRC works with partner agencies to provide support at shelters during an emergency •Describe the procedures for opening, operating and closing shelters •Explain ways to demonstrate quality service •List the human resources required for an effective shelter operations team •Identify resources available to assist shelter workers •Organize the physical facility and material resources to meet the needs of the people in the shelter Faculty: American Red Cross of Massachusetts Bay

TABLETOP EXERCISE: TESTING YOUR RESPONSE READINESS If a large incident downtown overwhelmed police, fire, and EMS resources, how would the Boston MRC respond? What if the city lost power for days? What if there was a disease outbreak that required a rapid public health response?

Exercises

SHELTER OPERATIONS (NEW)

This session is a great opportunity to apply knowledge and skills learned in other courses to a real-life scenario. A tabletop exercise is a facilitated workshop that allows emergency responders to talk through the challenges that could result during a particular disaster. The scenario changes each time the course is offered. Volunteers who attend this session will participate in a simulated Boston MRC activation from initiation through conclusion. Scenario specific objectives will be presented at the time of the exercise. Learning Objectives: By the end of this session, participants should be able to: •Recognize how to identify gaps in emergency planning or implementation •Practice working in teams to problem solve •Identify methods, strengths and weaknesses in problem solving •Engage in in-depth discussion of emergency issues among volunteers Faculty: DelValle Institute for Emergency Preparedness Office of Public Health Preparedness

Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Dates: Tuesday, November 17, 2009 Thursday, March 11, 2010

Accreditations: Physician CME, Nursing CEU Application has been made for 2 hours of MA OEMS credits Dates: Tuesday, May 18, 2010 Time: 6:00 – 8:00 PM

Time: 6:00 – 8:00 PM

PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

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PREREQUISITE: Completion of the Boston Medical Reserve Corps (MRC) Volunteer Orientation is a prerequisite for registering for any of the other Boston MRC courses.

TO REGISTER FOR COURSES GO TO WWW.BOSTONMRC.ORG

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Mayor Thomas M. Menino

TO REGISTER FOR COURSES GO TO

WWW.BOSTONMRC.ORG

(PULL OUT AND SAV E)

2009/2010 TRAINING CALENDAR


FALL 2009 DATE Tuesday, September 15

SPRING 2010 COURSE NAME Orientation with CPR Anytime

LOCATION

DATE

COURSE NAME

LOCATION

DelValle Institute

Thursday, January 14

Orientation with CPR Anytime

Boston Public Library

Managing a Mass Dispensing Clinic

DelValle Institute

Thursday, September 24

Managing a Mass Dispensing Clinic

DelValle Institute

Wednesday, January 27

Tuesday, October 6

Promoting Resiliency in an Emergency: Psychological First Aid

DelValle Institute

Thursday, February 11

Emergency Management in Boston

DelValle Institute

Wednesday, October 14

Orientation

Boston Public Library

Wednesday, February 17

Orientation

DelValle Institute

Thursday, October 22

Introduction to the Incident Command System (ICS)

DelValle Institute

Tuesday, February 23

Introduction to the Incident Command System (ICS)

DelValle Institute

Tuesday, October 27

Patient Tracking in Mass Casualty Events DelValle Institute

Thursday, March 11

Shelter Operations

DelValle Institute

Wednesday, November 4

Leadership Under Pressure

DelValle Institute

Tuesday, March 16

Orientation with CPR Anytime

Boston Public Library

Thursday, November 12

Orientation with CPR Anytime

DelValle Institute

Wednesday, March 24

Promoting Resiliency in an Emergency: Psychological First Aid

DelValle Institute

Tuesday, November 17

Shelter Operations

DelValle Institute

Thursday, April 8

Patient Tracking in Mass Casualty Events DelValle Institute

Wednesday, December 9

Orientation

Boston Public Library

Tuesday, April 13

Orientation with CPR Anytime

DelValle Institute

Thursday, April 29

Leadership Under Pressure

DelValle Institute

Wednesday, May 12

Orientation

Boston Public Library

Tuesday, May 18

Testing Your Response Readiness: Tabletop Exercise

DelValle Institute

= Leadership Level course TO REGISTER FOR COURSES GO TO

WWW.BOSTONMRC.ORG


ACCREDITATIONS PHYSICIAN CME: These courses are jointly sponsored by Boston University School of Medicine and the DelValle Institute for Emergency Preparedness, a program of the Boston Public Health Commission and Boston Emergency Medical Services. These activities have been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of Boston University School of Medicine and the DelValle Institute for Emergency Preparedness. Boston University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians. Boston University School of Medicine designates these educational activities for a maximum of 2 AMA PRA Category 1 Credits™ per session. Physicians should only claim credit commensurate with the extent of their participation in the activity. Course Director: Sophia Dyer, MD, FACEP Associate Medical Director, Boston Emergency Medical Services Assistant Professor, Boston University School of Medicine NURSING CEU: These programs meet the requirements of the Massachusetts Board of Registration in Nursing, 244 CMR 5.00 for 2.4 contact hours of nursing continuing education per session. OEMS CME: Application has been made for 2 hours of MA OEMS credits

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The City of Boston's DelValle Institute for Emergency Preparedness provides high quality all hazards training for the Boston community, including public health, health care and public safety personnel, with a focus on chemical, biological, radiological, nuclear and explosive incident preparedness, response and recovery. The Office of Public Health Preparedness (OPHP) is charged with coordinating the planning activities related to protecting the health of the public during an emergency, including planning, surveillance, risk communications, and community outreach, and education. These courses are supported by funding from the Massachusetts Department of Public Health, Office of Emergency Preparedness under the Centers for Disease Control and Prevention (CDC) Public Health Emergency Preparedness Cooperative Agreement.

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Boston MRC Training Calendar  

The Boston MRC is a group of volunteers, with and without medical backgrounds, who keep Boston safe by prepairing for and responding to publ...

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