Stephanie McKenzie 162 Dane Road, Sale, Cheshire, M33 2WL Mobile: 07769249695 Email: email@example.com DOB: 05/10/1992 A reliable, trustworthy and driven individual who is able to multi-task, handle pressure, work as part of a team and most importantly inspire customers to make a purchase. Proven ability to combine the best skills and processes to reach and exceed targets, which is evident from previous accomplishments in telesales experience. Relentless drive to have a broad impact on any company involved in with extensive clientfacing experience which can be applied to different situations to deliver high results to clients.
Education & Qualifications Manchester Metropolitan University (2011-2015) PR and digital marketing communications management (BA) Hons - undergraduate Sale Grammar sixth form, Manchester (2009-2011) 4 A Levels: Sociology (B), Psychology (C), English language, (C) General Studies (D) 5 AS levels: Product Design, English language, Psychology, Sociology, General Studies Sale Grammar school (2004-2009) 10 GCSE’s passed (4 A’s, 5 B’s 1 C) including an A in English and B in Maths
Work Experience Red Star Financial Management/ Triangle financial Services Sale Football Club, Heywood Road, Sale, M33 3WB PPI Claims/Debt Management Advisor
January 2011- October 2012
Responsibilities included driving sales over the phone within the debt management/PPI business in order to meet/exceed given targets. Also carried out general administration roles such as scanning letters onto the system and organising clients’ profiles. All targets were met frequently and overcame countless customer problems and complaints.
The insurance Guys/LeadX LeadX Limited, Lynnfield House, Church Street, Altrincham, WA14 4DZ Telecommunications adviser
March 2010- January 2011
Responsibilities included working under pressure in a competitive commission based call center. Successfully achieved and passed all targets and quality checks repeatedly.
Bank Fashion Sales Assistant 10/09 to 02/10 Role included driving sales ensuring good customer service, building relationships with customers, ensuring the smooth running of the shop floor at the busy time of Christmas, organising merchandise and stock inventories, helping customers with enquires – provide advice, styling tips and product knowledge and resolving customer disputes
Steele and Co. Hairdressers Hairdressing assistant
05/08 –one week placement
Key Skills Problem Solving: Demonstrated when dealing with customers complaints at ‘Redstar’. Similarly was part of an enterprise enrichment programme at sixth form with the objective to make a profit by create our own products with a budget given. Team working: Exceptionally able to work in a team through belonging to a dance team from an early age of 5, from both teaching and learning dances and working with one another to make dances work. Furthermore, countless experience in working as part of a team through group assignments at University and work experience. Self-Managing: Well organised with great attendance evident in previous jobs and at university. Extremely able to motivate self and achieve every task given. Computer skills: Passed ECDL computer course, skilled in using Adobe Photoshop. Also a regular user on many social media sites including Facebook, Twitter, Flickr, Pinterest and Instagram.
2012 Worked with a digital agency to help their clients marketing their products by planning marketing strategies to increase profits. 2010 Helped raise money for Haiti Earthquake At Old Trafford’s ground before football matches
Level 6 in Spanish, half family Spanish money management Essay writing Critical thinking
Hobbies Include socialising, dancing, fashion, blogging, travelling References available on request