PT. Fanni Masyara Prima
COMPANY PROFILE Ver 3.0 Copyright 2008
Delivering productivity through business process assistance and competency.
Become the reliable place of development for Indonesian talents Become the best choice of companies where we work with Become the industry business model in Indonesia Become the global industry business player
01 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
gateway to FANNIMAS gateway to FANNIMAS T
o compete effectively, it is essential for business to concentrate on what they do best and where they can add value. Organizations have switched emphasis to concentrate on their core competencies in order to increase market penetration and become more competitive.
Outsourcing is an accepted management tool for redefining and re-energizing the corporation focus. Most companies delegate part of their operational activities to Outsourcing companies to improve business focus, free management from day to day operations, redirection of resources, and in effect achieving a significant cost saving measures. Proper analysis and thorough consideration should be given before a company decides whether to outsource some of its functions and which functions to be outsourced. When a decision to outsource is made, a comprehensive outsourcing vendor selection will also be necessary taking into consideration vendors' references and reputation, commitment to quality, cultural match, flexible contract terms and pricing structures.
background background S
ince 1993, we have delivered outsourcing business services under PT. Fani Masyara Prima or better known as Fannimas. We have provided outsourcing services both in forms of Personnel Employment Outsourcing and Business Process Outsourcing to various domestic and multinational industries. We help clients to benefit from their outsourced services efficiently and effectively. We will continue to develop our service quality and area of services.
02 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
what we do
Our dedicated and specialized resources are focusing on providing two types of outsourcing services: Personnel Employment Outsourcing (PEO) Transferring and sharing some of Human Resources function to an outside supplier (outsourcing company). Functions would typically include recruitment, assessment, placement, compensation negotiation, personnel administration & retention, and termination services Business Process Outsourcing (BPO) Contracting of a specific business tasks with agreed target outcome as performance measurement criteria to a third-party service provider.
03 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
Personnel Employment Outsourcing PEO
Our main services in PEO's business division basically concerning three main activities: Recruitment Process Retention Process Resignation Process Our outsourced staff are designated in two primary fields, such as: Frontliner Staff : Call center, customer care, customer relation, collection, etc. General Support Staff : Administration support, data entry, surveyor, human resources, service & development, accounting, general affairs, etc.
04 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
we offer following benefits to our PEO clients
Wide range of Candidate Selection We have a full-function recruitment center which serves our clients in recruiting, assessing and hiring candidates from our extensive database. Over time, our database will perpetually grow as we complete the Human Resource cycle for our clients (hiring retain-terminate). We have in-house psychologists fully qualified to conduct assessment and talent determination for the would-be hired. Delegating Function to the best Provider As Human Resource function may not be part of core competencies for typical organizations, we strive to provide the best and competent resources in that field. We have developed our own core competencies in areas of payroll services and personnel administration & management. Active Involvement in Personnel Development Program As part of our commitment to deliver best suitable personnel to our clients, we provide training and development center with active and dynamic programs to enhance outsourced staff skill set and competencies. Service Replacement An agreed performance acceptance criteria will be jointly developed in a typical PEO engagement services. Thus, when a personnel is under-performing according to such criteria, our client will have the flexibility to have replacement within the standard turnaround time for hiring and selection processes. Legal Employment Compliance We equip ourselves with knowledge and resources to ensure that all legal and government regulations are complied with, either from business operation side or relationship between companies and their labors.
05 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
Business Process Outsourcing BPO
vertime, we have envisioned the transition in the level of services demanded from our clients, from employment service like PEO to business process service delivery types of engagements. The vision propels us to enhance our resource capabilities to deliver specific services demanded.
For BPO, our clients delegate part of the business process to us and measure our performance based on a set of defined metrics or service level agreement. In return, we will charge a fee based on certain level of output as defined by both parties. We continue to grow in BPO services for areas such as Human Resource functions, either in part or in its entirety: Recruitment & Assessment Services People development Services Payroll Processing Services Benefit & Compensation Services Sales & Distribution Channel Data Entry Services Call Center Services Through our affiliated company, PT. Pacomnet, we serve Information Technology Outsourcing fields in the form of ASP (Application Service Provider) which encompasses full life-cycle of application including design, develop, deploy and maintain our solution to our prime customers in areas like: ? Internet Banking delivery channel ? Mobile Banking delivery channel (SMS, Java-based and/or WAP-based options) ? Mobile Stock Trading ? Internet and Mobile-based solution
All of our solution is based on web-based Java architecture running on various platforms. Some of our prime clients include: Bank Niaga, Bank Bukopin, Bank Tabungan Negara, Bank Mayapada, Trimegah Securities, PT. Telkomsel, etc. 06 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
Commitment to Professionalism: to ensure quality of services, we have a standardized operating procedures which comply with international standard for services concern. A regular feedback loop mechanism is implemented to ensure sustainable improvement over time. Best Program, Facilities & Infrastructures: we provide our in-house recruitment and training center which continuously expands in terms of services and programs. Employee Relationship and Development Program: we strive to build strong relationship and bonding with our staff either through effective communication (exclusive magazine), events (indoor and outdoor) and business support programs across the year. Dedicated and Specialized Operational Support: our support staff is fully equipped with the required training to enhance their competencies in serving outsourced personnel needs.
07 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
08 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
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09 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
Head Office WISMA RAHARJA 4th Floor Jl. TB. Simatupang Kav. 1 Jakarta Selatan 12560, Indonesia Phone: +6221-7811818 (Hunting) Fax: +6221-78838520 Email: firstname.lastname@example.org Recruitment and People Development Center Jl. Warung Buncit Raya No.3A Jakarta Selatan 12790, Indonesia Phone: +6221-7944494, 7982016, 7986436 Fax: +6221-7984858 Email: email@example.com Direct Sales Center Jl. Warung Buncit Raya No.3A Jakarta Selatan 12790, Indonesia Phone: +6221-7944494, 7982016, 7986436 Fax: +6221-7944493, 79180550 Email: firstname.lastname@example.org Bandung Office Area Perkantoran PT. Inti, Gedung Pusat Teknologi, 3rd Floor Jl. Mohamad Toha No. 77 Bandung 40253, Indonesia Phone: +6222-5201501 ext : 4310 Fax: +62222-5201501 Email: email@example.com Semarang Office Jl. Lamper Sari Raya 32B Semarang, Indonesia Phone: +6224-8417714 Fax: +6224-8417714 Email: firstname.lastname@example.org Surabaya Office Wisma Dharmala Surabaya Business Services, 2nd Floor Jl. Panglima Sudirman 101 - 103 Surabaya 60271, Indonesia Phone: +6231-5482722 Fax: +6231-5482721 Email: email@example.com
10 | PT. FANNI MASYARA PRIMA COMPANY PROFILE VER 3.0 2008
PT. Fanni Masyara Prima