A C T F O R G O O D® WITH STEEN & STRØM A SUBSIDIARY OF KLÉPIERRE OUR COMMITMENTS FOR: THE PLANET TERRITORIES PEOPLE
ACT FOR GOOD®
MANIFESTO
Being part of a pan-European leader in shopping malls is as much a pride as it is a responsibility offering the opportunity to shake things up. The value of our assets is now measured in terms of impact on the world that surrounds us. That is why our holding company, Klépierre, created its new policy Act for Good, which Steen & Strøm has adopted. A strategy with concrete commitments for 2022 and ambitions for 2030, built around three pillars: — Act For the Planet: ensure that Steen & Strøm has a positive impact on the environment; — Act For Territories: contribute to our centers’ territorial integration and to the development of local communities with which we are involved; — Act For People: put people at the heart of actions to create value for all.
PROFILE
Steen & Strøm – part of Klépierre, a pan-European leader in shopping malls, associates expertise in development, locative and asset management. On December 31st, 2017, its portfolio was valued at 23.8 billion euros. It comprises major centers in 16 European countries welcoming 1.1 billion visitors per year in total.
C
S T E E N & S T R Ø M , S H O P. M E E T. C O N N E C T. ®
A C T F O R G O O D® WITH STEEN & STRØM I S A S T R AT E G Y J O I N T LY D E V E LO P E D WITH OUR STAKEHOLDERS WHICH E N A B L E S—T H R O U G H T H E ST U DY O F OPPORTUNITIES AND RISKS SPECIFIC TO O U R ACT I V I T Y—T H E B U I L D I N G OF THESE CONCRETE COMMITMENTS FOR 202 2 AND STRATEGIC AMBITIONS FOR 2030.
WITH STEEN & STRØM
D
ACT FOR THE PLANET T H I S F I R ST P I L L A R I S T H E C O N T I N UAT I O N OF THE INITIATIVES WE HAVE BEEN WORKING ON SINCE 2008. OUR POSITIVE CONTRIBUTION TO ENVIRONMENTAL C H A L L E N G E S , W I D E LY R E C O G N I Z E D F O R SEVERAL YEARS, STRENGHTENS OUR WILL TO BE A VECTOR OF INNOVATION AND TO RAISE OUR AMBITIONS EVEN FURTHER.
ACT FOR GOOD®
E
S T E E N & S T R Ø M , S H O P. M E E T. C O N N E C T. ®
ACT FOR A LOW-CARBON FUTURE
CONTRIBUTE TO A CIRCULAR ECONOMY
I N N O VAT E F O R A S U S TA I N A B L E MOBILITY
DEVELOP A 100% CERTIFIED ASSETS PORTFOLIO
−40% 100%
Reduction in energy consumption for common areas compared with 2013.
Certification of the Group’s climate strategy by the Science Based Targets Initiative.
100%
100%
Percentage of electricity coming from renewable sources in the total consumption of electricity of common areas.
Percentage of waste diverted from landfill.
TOP 2
Percentage of centers that have involved retailers in a circular economy effort (joint action to repurpose products, awareness raising in shopping centers, etc.).
The two biggest shopping centers in our portfolio; Emporia and Field’s, are committed to having a positive carbon footprint within five years.
100%
Percentage of centers accessible via public transportation and equipped with charging stations for electric vehicles.
100%
Percentage of centers that have earned a sustainable development certification (BREEAM In Use, ISO 14001, etc.).
100% Percentage of development projects that have obtained a BREEAM New Construction certification (with a minimum level of “Excellent”).
100% Percentage of new developments using wood from a certified forest during construction. ACT FOR THE PLANET
F
ACT FOR TERRITORIES THIS SECOND PILLAR ILLUSTRATES THE IMPORTANCE OF OUR LO CAL INVOLVEMENT IN THE REGIONS IN WHICH WE OPERATE . THERE ARE ALREADY MANY LO CAL INITIATIVES; WE ARE OVERSEEING THEM IN ORDER TO INCREASE THEIR V I S I B I L I T Y A N D S C O P E , A N D A R E B O O STING THE SOCIO-ECONOMIC FABRIC AROUND OUR CENTERS. THIS INCLUSIVE PILLAR I S D E V E LO P I N G A R O U N D E M P LOY M E N T, CITIZEN ENGAGEMENT AND THE RETAIL OF TOMORROW.
ACT FOR GOOD®
PROMOTE LOCAL E M P LOY M E N T AROUND OUR CENTERS
100%
Percentage of local service providers for operational management of the centers (security, maintenance, cleaning services).
G
S T E E N & S T R Ø M , S H O P. M E E T. C O N N E C T. ®
PA R T I C I PAT E IN THE LOCAL COMMUNITY
100%
Percentage of centers that have made space available for a local initiative (local entrepreneur, community organization, artist, etc.).
PURSUE OUR RESPONSIBLE CITIZENSHIP
100%
I N V O LV E L O C A L ACTORS IN DEVELOPMENT PROJECTS
100%
Percentage of centers that have organized a drive (clothes, toys, furnitures, etc.) to profit a local charity.
Percentage of development projects that have included local cooperation as part of the early planning process.
100% 100%
Percentage of centers that have contributed to local employment (by holding a job fair, advertising and sharing job offers, partnering with our training centers, etc.).
100%
Percentage of centers that have supported a citizen’s initiative organized by a retailer in the center.
Percentage of development projects certifying that suppliers sign a “sustainability charter” governing construction site supply and management.
ACT FOR TERRITORIES
100% Percentage of development projects that have implemented a biodiversity action plan.
H
ACT FOR PEOPLE THIS THIRD PILLAR IS ABOUT THE W O M E N A N D M E N I N V O LV E D W I T H O U R SHOPPING CENTERS. IT IS DEVOTED TO THE WELL-BEING OF OUR VISITOR S, OUR EMPLOYEES AND OUR CLIENT’S E M P LOY E E S . I T I N V O LV E S A L L O F THE COMMUNITIES WITH WHICH THE GROUP INTERACTS AND PROMOTES VALUE CREATION FOR EVERYONE .
ACT FOR GOOD®
INCREASE THE S AT I S FAC T I O N OF VISITORS
100%
Percentage of customer questions asked on social media handled in under one hour.
+3 pts Increase in the Group’s Net Promoter Score (NPS).
I
S T E E N & S T R Ø M , S H O P. M E E T. C O N N E C T. ®
PROMOTE H E A LT H A N D WELL-BEING IN OUR CENTERS
100%
Percentage of centers that have promoted health and well-being.
OFFER GROUP E M P LOY E E S A POSITIVE EXPERIENCE
100%
CHAMPION ETHICS IN THE LOCAL COMMUNITIES
100%
Rate of access to training for Group employees.
Percentage of employees and stakeholders who have been made aware of ethical business practices.
100% 100%
Percentage of centers that have offered services to their retailers’ employees.
Percentage of employees who have contributed to the co-construction of the Group’s future.
100%
100%
Percentage of suppliers chosen on the basis of CSR criteria.
Percentage of employees concerned by measures aimed at achieving work/life balance.
100% Percentage of recent graduates who have benefited from personalized career path support.
ACT FOR PEOPLE
B E S O C I A L LY CONSCIOUS
100%
Percentage of employees who have had the opportunity to take part in a philanthropic initiative.
NGO Partnerships signed with NGOs committed to employability and/ or family.
J
ACT FOR GOOD®
OUR AMBITIONS FOR 2030 WE ARE BUILDING OUR STRATEGIC AMBITIONS F O R 2 0 3 0 W I T H A C O N C E R N F O R LO N G -T E R M C O N S I ST E N CY. T H I S ST R AT E GY W I L L A L LO W O U R A S S E T S TO B E S U S TA I N A B LY I N T E G R AT E D I N T H E I R ENVIRONMENT AND TO STRENGHTEN THEIR AT T R ACT I V E N E S S . IT CREATES VALUE FOR O U R EMPLOYEES, SURROUNDING POPULATIONS, ECONOMIC AND SOCIAL ACTORS, PARTNER BRANDS AND SHAREHOLDERS.
K
S T E E N & S T R Ø M , S H O P. M E E T. C O N N E C T. ®
Make our centers a benchmark in local value creation.
Incorporate social responsibility into our sphere of influence.
Jointly develop the shopping centers of the future. Turn promising assets into an efficient carbon-positive property portfolio.
Support the new trends in mobility to accelerate our customers’ switch to sustainable modes of transportation.
Be the leader of our industry in customer care.
Be recognized as an exemplary employer. ACT FOR TERRITORIES
Put charity at the heart of our startegy. In collaboration with our retailers, create a zero-waste business.
Be recognized as a leading company in environmental performance.
ACT FOR THE PLANET
Promote more ethical business practices.
ACT FOR PEOPLE
Klépierre
26 boulevard des Capucines CS 20062 – 75009 Paris – France Phone: +33 (0)1 40 67 54 00 Public limited company with an Executive Board and a Supervisory Board with share capital of 440,098,488.20 euros. www.klepierre.com Follow us on
Conception and production : M&C Saatchi Little Stories.
Steen & Strøm AS
A SUBSIDIARY OF KLÉPIERRE Støperigt. 1, 0250 Oslo, Norway P.O.Box 1593 Vika, 0118 Oslo, Norway www.steenstrom.com