Connect The magazine for SIS GB&I people
SIS Success at Think Customer Awards
DMI Phase One Project Win Save on Your Shopping Chennai Chess Champion and more
Piccy of Jen
Welcome to Connect I am delighted to welcome you to my first issue as Editor of
Save on Your Shopping Siemens employees will be able to make savings on thousands of products and services thanks to the new employee discount package, ‘My Deals’.
Connect. Since joining the SIS Communications team in January as Communications Manager, looking after Operations and Connect, I
The offers are available to all Siemens employees and replace the
have experienced first hand the new onboarding process. I’ve
previous My Perkz offers. The My Deals package brings together
never received such as warm welcome from a new employer. The
existing discounts on Siemens products and new offers from
SIS Induction day has proved invaluable in helping me to gain a
external suppliers such as Apple, Sony and Expedia.
good insight into SIS and to meet some key contacts from across the business. The help and support that I have received from my
In order to access the discounts, employees simply have to log on to
new colleagues has also helped me settle into my new role quickly.
www.siemens.co.uk/mydeals and register their details.
I have spent my first few weeks here meeting the Operations SMT and employees from across different sites to gather their feedback on the different ways that we communicate in SIS. One of the comments that I have heard on many occasions is that Connect
ALL EMPLOYEES REGISTERING FOR 'MY DEALS' DURING MARCH WILL BE
needs to have more employee input and engage the whole of SIS.
ENTERED INTO A FREE PRIZE
I have taken these comments on board and hope that this will be
DRAW TO WIN A FERRARI
reflected in the changes I plan to make to Connect over the coming months.
TRACK EXPERIENCE AT ROCKINGHAM RACEWAY IN NORTHAMPTONSHIRE.
I’ve certainly joined SIS at an exciting time with the BBC Pacific Quay Project Team (PQ) team winning one of six awards at the Think Customer Awards Ceremony. This is great recognition of the hard work that all the team put into turning BBC Scotland’s vision
for PQ into a technological reality. In addition, the decision by the BBC Trust and BBC Executive Management to award us Phase One of the Digital Media Initiative (DMI) project is a fantastic achievement. Finally, please join me in congratulating Andy Grant, Rob Hughes,
Dave Veryard, Chris Pearce, Helene Richter, Thomas Hinton and Lee
Ham on completing the Prince’s Trust Coast to Coast Challenge across Costa Rica. If you have any news or features that you would like to include in the next edition then please contact me at email@example.com
Enjoy the Read! Jennifer
SIS Wins DMI Phase One Project The BBC Trust and BBC Executive Management has awarded Phase One of the Digital Media Initiative (DMI) project to Siemens IT Solutions and Services.
stores and broadcasts its output. Currently, the BBC produces its output on tape-based material, which is costly to store and difficult to transport. However, the implementation of DMI will make it easier for it to access and edit
Ian Taylor, Group Account Director, BBC Professional Services: “This is great news and a massive vote of confidence in SIS as the BBC's technology and delivery partner and will provide us with a fantastic reference to enable us to grow
Under the signed contract, SIS will design, build, deliver and maintain an end-to-end digital production system for the BBC. This will enable it to change the way it creates, edits,
material and will eventually lead to it being able to shoot content on HD cameras straight to memory cards.
our business in media. I would like to thank everyone involved for their contribution to this project. This has been a fantastic team effort. We now need to deliver what we have promised.”
Fit4 2010 Programme Update The Fit4 2010 Programme is making great progress with a number of key initiatives already in place. To ensure that any projects carried out within SIS are adding real value to the business, an Internal Projects Approval Process has now been implemented. This provides a coherent approach to the review and approval of all internal investment, projects and change within SIS GB&I. All new projects and initiatives will now follow this process prior to commencing. A number of Strategic Workshops for Action Themes (SWAT) have also been held to categorise 109 projects, initiatives or potential The objective of the Fit4 2010 programme, which was launched by SIS Managing Director, Clark MacFarlane in December is to ‘ engage the whole of SIS in a change journey, to become a highperforming, profit-orientated, people-focused
work packages (known as action themes) within SIS GB&I against the Fit4 2010 quadrants (People and Operational Excellence, Portfolio and Corporate Responsibility) and identify those that will provide the maximum value creation for the SIS organisation. The
organisation through the effective delivery of unified, dynamic and sustainable change’.
workshops will be used to identify the top three projects and initiatives in each Quadrant and rate them according to benefit, risk and relative
As outlined in the last issue of Connect, one of the key priorities is our need to change the way we work together as an organisation. In response to
time to deliver. Any projects that when reviewed are deemed to be delivering little or no benefit to SIS will require management
this, over 240 managers have now taken part in the Behavioural Leadership Workshops. The aim of these workshops is to gain increased
intervention to continue and may be aborted.
understanding about Leadership behaviour within the business. They aim to create a cadre of highly influential and effective role models, so that managers will lead and inspire their colleagues by setting an example and actively encourage the same behaviour across SIS so that we will effectively achieve our goals.
Other key initiatives include: • SIS Communications has developed a new Fit4 2010 Programme intranet site where colleagues can get a full view of the programme as it progresses. The site also includes details about the Siemens Values.
• SIS Communications will be rolling out the SIS Team Brief later this month. This is a company brief and has been produced in direct response to feedback from employees in the Employee Opinion Survey(EOS), which highlighted the need for all employees to be better informed about the business. It will be cascaded by managers and provide all employees with an overview of SIS with different sections on the Fit4 2010 Quadrants, with an update on each of these initiatives. In addition, the Team Brief will feature a financial overview and local news from the different teams across SIS. • The skills database, My Skills has been piloted. This database has been created to capture the skills of everyone in SIS, so that people with required skills in the SIS population can be quickly identified. It also provides support to succession planning discussions and development planning for individuals. • The PM@ Siemens Certification initiative has begun.The PM@ Siemens Certificate is a badge of competence that is recognised across the global Siemens organisation; it fosters cross-business unit alignment in project management career development. As part of its commitment to PM@ Siemens, SIS GB&I has accepted ambitious targets for the attainment of PM@ Siemens Certification within its project management community.
For more information please see the SIS intranet or contact Fit4 2010 Change Project Director, Jane Buggy. Issue 3
Clarke on Tour SIS MD, Clark MacFarlane visited Blackpool and Glasgow during February on the latest leg of his whistle-stop tour of SIS locations.
During his first few months in office Clark has already met SIS people in Durham, London, Frimley, Cardiff, Glasgow, Manchester, Bracknell, Edgbaston and Maidenhead as well as at the SIS Global Production Centre in Chennai, India. He plans further ‘Meet and Greet’ sessions in Peterborough, Poole and Southport among others in the coming months. Clark said: “Visiting all our different sites has been invaluable in helping me to learn more about the business and seeing firsthand the excellent service that we are providing our customers. I have enjoyed meeting so many SIS people and seeing behind the scenes of what goes on at all our sites. I look forward to visiting other SIS sites in the coming months.”
Recognising Excellence Awards Congratulations to the Frimley Project Team who were all awarded Recognising Excellence Gold Awards by SIS Managing Director, Clark MacFarlane at a ceremony in Frimley on 3 March. The team (David Sweetland, Neil White,
Siemens Service Director, Dave Robak, who
Trevor Sparshott, Christine McGearey,
nominated the team said: “Despite the (15
Sam Kelly, Ian Thomas, Emily Baker,
year old) infrastructure in the Bracknell Head
Dawed Saied, Tony Wilkinson, Chris
Office the team successfully consolidated,
Holmes, Tony Saunders, Julian Cross,
relocated or decommissioned around 400
Grant Hodgetts, Ian Goodail, Qamer Khan,
devices with little of no disruption to Service.
Alan Gossedge, James Curran, Karen Joy,
“All employees moved into their new Head
Terry Legg, Mark Osborne, Kieran Walker,
Office with a fully working IT infrastructure,
Stephen Slough, David Robak, Peter
plus new technologies such as cashless
Pallett, Sarah Brown, Steve Tipton, Steve
vending and voice over IP telephony. To help
Webb, Andrew Crome, Craig Lewis and
employees settle in quickly IT Support were on
Will Stacey) were all recognised for their
hand for the day in distinguishable T-shirts.
hard work and commitment to ensure
This worked very well and it was good to see
that the site was ready on time with no
employees settled and working as if nothing
disruption to employees.
had changed and it was all business as usual. This in itself is testament to their success.”
A number of Recognising Excellence awards have recently been awarded. The scheme exsists to formally recognise employees who have gone ‘ beynd the call of duty’ of their everyday responsiitylies. Congratualtions to all the winners. Bronze Awards Alison Close Stephen Gunn Clive Horrocks Tim Howard Ian McGreish Mike Burns Frank Hundmarch George Forbes Margaret Simpson Don Jones Joanne Mitchell Denise Knighton June Hockaday Sharon Hutley
Mark Thomas Nick Alvarez Rachel Steadman Colin Robertson David Vincent Steve Webb William Holden Gary Grieves Silver James Ullyart Gold Mary Butler
MGSCS Team Launched A new team dedicated to providing Managed Governance, Security and Continuity Services (MGSCS) will be launched within the Service Delivery Management division on 14 April. The 15-strong team, which is managed by
The MGSCS team will aid SIS GB&I accounts in
Library (ITIL) and International Standard for IT
the Head of MGSCS, David Wycherley, is
minimising the cost of non-compliance by
Service Management (ISO 20000) standards.
made up of a group of specialists with
mitigating the risks of SIS failing to comply
expertise in IT Security, Business Continuity
with national and international standards and
Head of MGSCS, David Wycherley, said:
and Governance. The team can provide
regulatory requirements to meet our
“The team will provide support across the
security and business continuity support
business to ensure that SIS develops
services to teams across all SIS GB&I
services and solutions, which are safe,
accounts, including Bid Managers, Heads of
In addition, the team will be engaged in all
legal, cost effective and environmentally
Service, Portfolio Managers and Solution
initial bid processes to ensure that governance,
responsible so that our customers get the
Design Architects. The MGSCS team aims to
security and continuity have all been
full benefit of working with Siemens.
prevent, detect and to recover from security
appropriately considered in the initial bid, as
By ensuring that the different areas of SIS
breaches and to plan for, identify and avoid
well as ensuring that SIS meets external
conform to governance security and
the consequences of threat to continuity of
compliance requirements and certifications
continuity standards we will also be able to
including (but not limited to) Sarbanes Oxley
help SIS meet its EBIT targets and promote
404, Information Technology Infrastructure
improved customer satisfaction.”
SIS Wins Royal Mail Compensation The quick thinking of Durham Mailroom Coordinator, Michael Hall has led to SIS making savings of over £470,000 in postal costs. finance partner, Mick Curry and between them they instigated a process to ensure SIS paid all of its invoices on time. Michael explains: “We set up a procedure whereby I maintained a spreadsheet listing each invoice including its payment date. I then completed the invoices via SAP to Mick attaching the spreadsheet as back up. This confirmed the payment run each invoice had to make. After checking, Mick released Last year, Michael discovered that Royal Mail
the invoices for payment. Thanks to this
(RM) operates a ‘bulk compensation scheme'
simple process, the necessary target was
which compensates customers for any
achieved to qualify for the bulk
delivery targets not met. The scheme is
compensation scheme. This resulted in
dependant on 80% of RM invoices being
credit notes for £470,000 being received
paid on time.
from RM. Although the scheme is influenced by RM's performance there will probably be
However, while SIS dispatches around 30
future payments to us from this scheme.”
million letters annually it was not receiving any benefit from this scheme as SIS had 21
Operations Delivery Manager, Davey Wright,
days to pay RM invoices, but due to internal
added: ”The two Michaels exemplify
processes we often missed the payment date.
Siemens principles and values. I'm extremely
Realising the potential gains to be had,
proud of what they've achieved and they get
Michael discussed the problem with his
a massive vote of thanks from me.” Issue 3
Ian Taylor Exposed The DMI project is one of the most important media deals signed by SIS to date. Connect meets Group Account Director, BBC Professional Services, Ian Taylor to find out more.
What is the Digital Media Initiative (DMI)?
The current tape based process for producing
shot and manipulated using tape-based
and manipulating content can be time-
editing, and professional visual and audio
DMI is a programme designed to change
consuming and costly. Moving to a digital
enhancements, especially for HD and DVD
the way that â€œcontentâ€? (the material that
and tapeless process will enable all material
formats. This generally takes place in
forms the basis of programmes delivered
to be either captured digitally (or converted
professional studios and can be very
on the BBCâ€™s TV, Radio, web and interactive
from camcorder tape formats) manipulated
expensive as it is essentially a set of serial
platforms) is created, manipulated (edited),
using desktop tools, stored in Siemens data
activities. DMI will enable the BBC and its
stored and distributed across the BBC.
centres, and distributed like any other file
partners to manipulate the content in a
Siemens role is to support this change by
(albeit significantly larger!).
more collaborative way using desktop tools and technologies, with many tasks being
providing an integrated suite of tools and
run in parallel. The new systems that
the latest advances in technology. The new
What will the benefits for the BBC?
solution will Introduce new and exciting
The current process of making a programme
content are based around the Cinegy
production tools, replace many existing but
is centred on increasingly out-dated tape-
product and associated commodity edit
out-dated systems and will integrate with a
based processes and systems. Content is
tools (like Apple Final Cut Pro and Avid).
systems that will enable the BBC to exploit
enable the creation and manipulation of
number of other systems also managed by Siemens. To ensure the BBC is able to
The DMI system will also act as a massive
deliver its content onto the ever expanding
library for every piece of content captured.
number of audience devices and
At the moment this is tape-based and it
platforms the corporation has
can be difficult, time-consuming and
decided to redesign its production
logistically challenging to find and obtain
copies of past tapes. In the future, the intention is that the BBC will be able to store as much raw material as it likes and re-use or manipulate all or parts as necessary. This huge archive can be accessed using web-based search tools that will enable content to be pin-pointed in the library and downloaded in seconds. This enables the BBC to be much more flexible and dynamic in creating material for the web, TV and Radio, enabling a richer experience for all types of genres for audiences. The archive system will be based on the Artesia product. A good example of the benefits of this new capability would be the recent Wildlife series featuring David Attenborough in the Galapagos Islands. Thousands of hours of footage of the animals have been shot but only a small amount of this was actually used. However, DMI will enable all this
What does winning this deal mean to SIS?
In your view what is our biggest challenge with DMI?
the future. This doesn’t always happen now
Winning this deal is great news and a
The project has already been tough. It took
as it can take hours to trawl through tapes
massive vote of confidence for SIS as the
over a year to move from the outline
to find material, and there are probably
BBC’s technology partner. However, DMI is
concept to beginning work on the first phase
many instances where BBC duplicates
a very complex system to build and deliver
of delivery. Much of this work was led by Bill
material it has in its tape store, but either
and the results will be highly visible. It is
Connolly and Marcos Gonzalez-Flowers.
cant find it, or doesn’t realise its there.
one of the largest media contracts and
Securing the deal was also tough; this is a
content to be available quickly so that it can be used for different programmes in
systems integration projects that SIS has
huge investment of public money and
Another benefit of DMI will be the ability to
ever undertaken. Our delivery team
understandably there was intense scrutiny of
adapt content for different formats quickly
comprises people from all areas of the
every aspect of the project. It is going to be
and easily. For instance, with programmes
business including Infrastructure
a hard project to deliver and there are some
such as Planet Earth the tape has to be
Operations, Professional Services and
important milestones along the way with
made suitable for TV, HD, DVD, web, iPlayer
Service Delivery Management, as well as a
tough penalties if we miss deadlines. As with
and even a feature film, but DMI will enable
number of external partners (Cinegy,
other major projects in the BBC, DMI is a
this to be managed at the click of a button
Artesia, Rhozet, and Marquis). We will
very public programme and the outcome
with DMI able to adapt the content into the
design, build, deliver and maintain an end-
will be very visible - so we are all motivated
chosen format for play out.
to-end digital production system for the
to make it work. As we move into the
BBC, and this will provide us with a
delivery phase, we have established a very
fantastic reference to enable us to grow
capable delivery team - Steve Charles, Dave
our business in the media sector.
Tollow, Joe Willis, Andrew Macgarvie, Paul
How will the BBC’s audience benefit from DMI? DMI will also have many benefits for the
Mills, Martyn McKenna, Kevin Harper, Andy
BBC’s audience. The BBC needs to remain
Digital Production systems and Digital
Ewart, Andy Carter, Joe Bate, Liesl Uren and
relevant in the changing world of Media.
Archives are core solutions in the Media
they are (at the time of writing) getting
Many younger people only access content on
Sector portfolio of products and services.
stuck into things, and starting to encounter
new media platforms such as the internet,
Our strategy is to resell the solution to other
and overcome some of the challenges a
mobile phone, hand held devices (iPods etc).
media companies, and we can clearly now
project like this can present.
demonstrate to potential customers a This has been clearly evident in the growth
working system in the BBC, which is
of the BBC’s own iPlayer service, which
regarded as the beacon amongst
enables viewers to download programme
broadcasters and content producers. We will
on demand for up to seven days following
be talking to potential future customers at
broadcast. The number of programmes
the National Association of Broadcasters
Finally, tell us a bit about yourself. What would you be doing now, if you hadn’t followed your career path with Siemens?
downloaded or streamed on demand via
(NAB) trade show in Las Vegas in April.
I am a Chartered Engineer by training and
the BBC iPlayer has reached 17 million, up
have worked in a huge variety of jobs from
to 500,000 a day since its launch on
There have been so many people involved
train driver to running a large operation based
Christmas Day. DMI will provide further
in the project and it’s been a great team
in the BT Tower, to setting up the offshore
digital benefits as the BBC will be looking to
effort. I’d personally like to thank Shelley
BPO capability for Siemens. My passion
make the most of its content. One way this
Slater, Mike O'Reilly, Mike Bray, Steve
outside work is music. I started in the industry
could be achieved is to open up the DMI
Charles, Nic Adams, Gaby Archondakis, Ian
as a sound engineer working mainly in
archive to its audience, who can then search
Harbert, Keith Brown, Martyn Mckenna, Joe
London, so I guess if I hadn’t taken the
for specific content – for example football
Willis, Andrew Ewart, Andy Hunt, Simon
decision to focus on an IT career I would now
fans could search for any goal or incident
Bilotto, Adrian Curtis, Karen Lakin, Navin
be behind a mixing desk at the O2 arena (in
from any game ever shown. Another way
Sathi, Brendon Barbour, Frances Hill,
my dreams!). Music still plays a big part in my
would be the ability to “bundle” your own
Gerhard Bachinger, Steve Home, Richard
life, I try to play my grand piano every day
content – for example to create a file that
Cooke, Manisha Bhalla, Craig Sensicall,
and also regular stints at my local pub. Living
includes the 100 best goals or all the goals
Declan Wood, Steve Wood, Carl Hedges,
near Silverstone, Northamptonshire, the local
in a season. Sometimes such “Bundles” are
Suzy Anderson, James Frew, Mahmood
community is dominated by motor racing,
available on DVD, but DMI might enable
Malik and Matthew Wait for their
and over the last year I’ve been supporting my
them to be available “on demand” for every
contribution to this success.
local team – who race Ferrari 430s in the
licence payer in the UK.
International Touring Car championship.
Graduate Programme Six months ago, SIS took on another group of graduates as part of the Siemens UK Graduate Development Programme. Connect finds out more. Last year SIS took on a number of
successful they attend an Assessment
the new graduates and to retain them once
graduates as part of the Siemens Graduate
Centre where they are observed in activities
the programme is finished by highlighting
Development Programme (GDP). The aim
such as interviews, presentations and group
opportunities that exist across the business
of the GDP is to develop these people
so that they can apply for a vacant position
within Siemens to maintain the pipeline of
at the end of the programme.
talent into our business. The SIS graduates
Once they join SIS the graduates spend two
work across many areas of the business
years within their chosen area learning a
As part of the programme, SIS graduates
from Personnel and Communications to
number of key skills such as Project
also meet with fellow graduates from other
Operations and Finance.
Management, Customer Focus, Presentation
Siemens businesses so they can network
and Communications skills. A key part of the
and share experiences and learning. During
programme is to foster the development of
the GDP Programme, many of the training
The Graduate Scheme Before the graduates join SIS, as part of the recruitment process, their applications are screened by the Global Shared Services (GSS) Graduate Recruitment Team. Once progressed to the next stage they are required to complete an online
modules take place at different Siemens sites across the UK, so that different graduates meet at each event. As well as working together the graduates often socialise outside work, this year’s graduates have even
psychometric test and then a
set up their own 5-a-side football team.
telephone interview. If they are Organisational Development’s Christine Otter, explains: “During their time on the programme the graduates are all assigned a buddy who will help them to get to know the business and advise them where things are, how things work and who to speak to if they have a problem. They also have a mentor Sham Burhm and Christine Otter
who provides support to them throughout the programme and advises them on career development.
So what do SIS graduates say about the GDP?
The SIS graduate scheme offers me the ability to work hard towards a focused career within Human Resources under a defined professional development programme. As well as specific professional HR development, the programme aids me in gaining an extensive range of interpersonal and business skills within a global marketleading organisation.
The graduate scheme has taught me a lot so far. I have developed both my interpersonal skills and knowledge of the HR environment as well as core business competencies. So far it has delivered what was promised and with a great bunch of other grads in the company I can honestly say I’ve loved my first five months here.”
“Siemens makes a big investment into the
GDP. It’s a hugely successful programme, which ensures a pipeline of talent into our business. Bringing new blood into the company creates fresh ideas and ensures that the business does not stagnate.” The success of the GDP means that SIS is hoping to take on a further 30 graduates this year. To oversee the process, Sham Burhm, has joined the Organisational Development (OD) team as Talent Executive, reporting to the Head of OD Mary MacRae: “I have worked within Siemens Global Shared Services (GSS), Resourcing Team where I was responsible for
I have now been a part of the GDP for four months and I have to say that I am really enjoying my time at SIS. I find the work challenging, but rewarding as well, and I have also developed new skills rapidly. There is a strong network of graduates here in SIS and we have learnt from each other’s knowledge and experiences.
I started the graduate scheme in October 2007 and am currently working as a market intelligence analyst for one of my placements. I have decided to lengthen this placement to one year, rather than the usual six months as I have enjoyed sourcing and providing market trends, forecasts and intelligence to bid managers and the sector heads in order to win major IT industry contracts.
“Benefits of the scheme include being able to experience different areas of the business over two years so you can see for yourself which areas you enjoy - it is your choice. Managers are very supportive and the GDP training sessions are invaluable. The other graduates on the scheme are very friendly and 'in the same boat'. We also hold regular social events.
permanent recruitment for Siemens Medical Solutions Diagnostics; Molecular Imaging and Magnet Technology and previous to that, Siemens Business Services before it became SIS so I have a good understanding of the business. I will be working closely with Corporate Personnel and the (GSS) Graduate Recruitment team to assess SIS requirements and helping to recruit the new graduates. My other responsibilities include looking at our apprenticeship scheme within the BBC, the Global Trainee Programme, Career Frameworks within SIS and focusing on all
Recruitment for the 2008 Graduate Development Programme (GDP) is now underway. Ideally, the successful candidates will have a good degree (minimum 2:2), the equivalent of at least 3 'C's at A level, and the equivalent of at least a grade C in both English and Maths at GCSE. Some areas of Siemens will require specific degrees of modules. If you know someone who may be interested in taking part then go to www.siemens.com. The closing date for this year’s drive is 29 June.
Talent initiatives across the business.” Issue 3
A day in the life Matt Key is Head of Sales, Public Services & Healthcare at the SIS Frimley office. He kindly agreed to share a "typical" working day at SIS with Connect, noting that no one day at SIS can be called typical. 6:15 Alarm goes off. While trying to get
A colleague in Germany is looking for
to place a senior business development
out of the house I avoid the cat
information about our experience in
manager. My wife reminding me to put
demanding food, my four year old
Public private partnership (PPP) and
parents evening in the diary for Thursday.
wanting to paint and my three year old
Private Finance Initiative (PFI) contracts.
11:00 Depart for London with team-
asking, ‘how are shoes made?.’
7:30 In the Frimley office this morning, I
mate for an interview. On the train I catch
6:45 Radio 4 is default on the way to
check mail, review the Public Sector and
up with calls to Sector Heads in Germany,
work. It’s amazing how much of what we
Healthcare pipelines with the team over
the headhunter, and call a contact in Her
do can be affected by what the press is
breakfast in the staff restaurant. We discuss
Majesty’s Treasury to see if we can go in to
reporting. Another debate on National
the likelihood of ID cards going ahead, the
discuss the implications of Northern Rock.
Identity Cards, more case backlogs at the
morning meeting we have with a potential
Borders and Immigration Authority, an
partner for a large bid, and the state of the
12:15 We meet with an an analyst from
opportunity for us?
porridge (not necessarily in that order).
Gartner to discuss industry trends and in
7:15 Check voice mail. Someone in the
9:00 Our prospective Partner team
increase in the weighting of an
National Audit Office wants a copy of my
arrives. We have clear objectives from the
organisation’s environmental credentials in
presentation ‘How will technology
session. We need to understand their
procurements. It’s a good debate, ably
transform interaction and relationships
position regarding the opportunity, assess
assisted by the analyst having been
between government departments?’
their capability and capacity. Review
advising some of our target clients, a good
whether there is too great an overlap (or
insight into their thinking. I make a note to
gap) between our two organisations,
call one of the team who is leading on a
check whether the sell messages are
piece of business with that client.
particular what the prospects are for the
strong enough. Get a feel for how the competition may counter any partnership,
12:28 As I walk to a local Starbucks to
get a high level view on workshare and
get on the network via their Wifi link, the
importantly see whether we can work
MD of Siemens Traffic calls wanting to
with these people. We agree some next
discuss how we develop a joint proposition
steps and to move to a Non-Disclosure
in ‘Integrated Transport Management’.
Agreement so we may share more detail.
With their experience and our back office capability it’s a strong story.
10:53 ‘Wash-up’ with the team on
actions and next steps. Check voice mail.
13:30 Having dealt with the most
The communications office is finalising
pressing emails and polished off two lattes
speaker details for this afternoon’s
(occupational hazard), I jump on a quick
presentation at the Home Office Shared
internal conference call about our RFID
Services Summit. A headhunter is looking
capability in the Health sector. I successfully
of Matt Key avoid taking on any sales targets from our
there is a lot of activity, but much of it
in, I check voicemail again on the train,
eager portfolio colleagues. It’s too early for
very small beer. I leave the coffee shop
make some notes on the salient points of
SIS in this fledgling (for us) market.
and head for the tube.
the day, read the Metro (another occupational hazard), and all in all I’m at
14:04 I arrive at the Queen Elizabeth II
17:35 Call home and check in with the
Conference Centre in Westminster and
family. Confirm that I didn’t feed the cat,
after registering I spend a quiet 15 minutes
however it appears that every other family
22:43 My wife is up, we catch up on
running through my presentation. It’s a
member did, the cat is a past master at this.
what the kids have been up to, I go and
my front door within the hour.
panel session so I then spend 10 minutes
check on them. Over a cup of tea we chat
meeting the other panel members so that
and I channel surf on the TV.
we at least appear to know each other when the Q&A begins at the end. Sir Richard Thomas the Information Commissioner speaks first, then my pitch, followed by Stephen Hickey of the Department for Transport. The session seems to go well and there is a lively debate about Information Security in light of recent losses of data.
A voicemail from a colleague that we are short listed on a large outsource deal – now the real work starts…
an ‘Enabler of Policy’ and our soft challenge
turning off the lights the cat attempts to convince me that it has not been fed…
...and you thought you had a long day
15.26 The session closes and I get some good feedback, our new positioning in as
23:07 Time to turn in. As I wander around
18:30 Drinks reception before our dinner, it’s a good turn out. I am joined by
of the historic ways of the IT community
two of my colleagues one from Public Sector
engaging with Government has peaked
Sales and other from Operations. We agree
some interest. I arrange to discus things
the key messages we want to get across and
further with new contacts in the Audit
to whom. Sit with the new Director of
Office and Department for Environment,
Transformation at the Home Office. She
Food and Rural Affairs (Defra).
outlines some real thorny issues she’s facing and we agree that a couple are worth further
16:12 Short call with someone from
exploration from a Siemens perspective. A
Legal to get an update on the teaming
great over-dinner debate ensues around
agreement wording for one of our bids.
whether the recent lapses in Information
A voicemail from a colleague that we are
Security are technology, process, or culturally
short listed on a large outsource deal –
driven – all three I’d suggest. As the dinner
now the real work starts…
winds up and I take on another coffee I agree to drop my new Home Office contact a line
16.45 Another coffee shop to check
and arrange a meeting.
mail, follow up calls and ‘gen’ up on the guests for the Ideal Government Dinner
21:45 Brief ‘wash-up’ with
we are hosting this evening. I check (out
colleagues on the mobile as I
of 10 year habit) the Official Journal of
walk to the tube. Timing is
the European Union (OJEU) notices, as the
impeccable this evening, as I
Public Sector budget year draws to a close
get to Paddington a train is
SIS Success at Think
The BBC Pacific Quay Project Team (PQ) team were among the s More than 200 Siemens employees
24/7 to ensure the BBC’s commitments were
Pacific Quay, Programme Director, David
gathered at the Science Museum, South
met, even in the face of extreme challenges
Swannack also recognised the contribution
Kensington to celebrate their contribution
and ultimately, delivered a highly complex
of the team: "We
to customer service excellence.
technology project – without any
Representing the team, Mike Hermanns
interruption to broadcast schedules.
and Robert Heap received the 'Going the Extra Mile' Award from Tom White, Siemens
Portfolio Manager, Mike Hermanns was
UK Chief Executive and Maggie Philbin, the
delighted to have won the award: “On the
former BBC presenter of Tomorrow's World.
night I was not expecting to win, so I was taken aback when we were in the final
did face some challenges along the way but this award is great recognition of the hard work and determination of everyone involved in the project to make it a success. We are all extremely proud to be involved in such an exciting project and playing a part in turning the BBC’s dream into a broadcasting reality.”
The judges were impressed by the team's
nominations. Then to be named the
delivery of the most modern, innovative
winner, well I can tell you, it is humbling to
broadcasting centre in the world on time
receive an award knowing the quality of
and to budget, despite facing some
the others around you. My main reaction
The purpose of Think Customer is to make
challenges along the way. The team worked
was pride that the effort and hard work of
Siemens as well known for customer
the entire team had been recognised in
service excellence as it is for innovation
such a way. After the initial surprise, I sent
and technology. This was evident during
texts of the news to David and the other
the Pacific Quay project as, BBC Scotland
The purpose of Think Customer is to
members of the management team. Some
and Siemens moved from a purchaser and
make Siemens in the UK as well known
of the replies are priceless!”
supplier to a partnership relationship
for customer service excellence as it is for
which enabled a One Team approach to
innovation and technology. This can only
Group Account Director, Robert Heap
solution development. The PQ technology
be achieved when all of our people and
“It’s fantastic that the PQ project was selected for the Think Customer Award and the recognition was fully deserved by what was an exceptional and committed team.”
partnership team demonstrated the value
processes are customer orientated, we believe in the values of Think Customer and we do everything we can to enact them every day. We recognise that our
of inclusive team working in many areas of the project, leading to the successful delivery of this technology solution.
customers ultimately pay our salaries and that they come to us as a matter of choice and we must do everything in our power to ensure we retain their loyalty.It is down to each of us to enhance the
SIS nominees were finalists in almost all the other award categories. Congratulations go to:
excellent brand image of Siemens by
Ahead of the Game
procedures and achieving a performance
providing the best possible service to our
The Customer Interaction Centre (CIC)
noted by the Guardian newspaper.
customers. We need to listen to them,
team in NS&I, whose "Just Ask"
understand their business and exceed
campaign was so successful in
Going the Extra Mile
their expectations to stay ahead of our
generating £200m new sales for NS&I.
Barclays Account Operations team, for
competitors. Our customers see Siemens as one company. We understand and
managing the exceptional increases in
believe that a customer of one Siemens
ISP Bid Team Manager, Karen Lakin,
business is a customer of Siemens as a
whose "selfless commitment knows no
Saving the Day
whole. We must strive to ensure that our
bounds" Linda Murphy, Clare MacFarlane
Rhys Wheeler and Josh Hewerdine of the
customers are satisfied with the help they
and Ann McMahon in NS&I, for
IPS team for relocating and finding a
receive at every point in their journey
implementing new complaints handling
workable solution to deal with a
through our company.
substantial passport application backlog.
six winners at the Think Customer Awards ceremony on 9 February. Think Customer - how can you make a difference? While SIS deliver great customer service much of the time, it's by no means faultless. While we have SLAs and KPIs in place with most customers to keep service levels highly visible, sometimes its the little Maggie Philbin presented the awards
things that annoy our customers most: • How we answer the phone
Take a look at the Think Customer pages
• How thoroughly we respond to their
on the intranet now and remind yourself
on the Siemens telephone etiquette and
• How quickly we deliver what we promise
the role of the Telephone Champions to
Each and everyone of us, no matter how
help you locate that obscure product or
many steps removed from the customer
service some have just asked you for. These
we are, has a responsibility to deliver
play a small, but very vital part, in ensuring
excellence in all our interactions that
we retain existing customers and win new
ultimately impact the customer.
ones - and that's our future, don't forget.
About Pacific Quay
Siemens role in the PQ Project had three principal components:
Opened by Gordon Brown in September 2007, BBC Scotland’s new broadcast centre • Performing the design, build and at Pacific Quay in Glasgow is the BBC’s first handover of technology at Pacific Quay fully capable high definition (HD) facility. and Scottish regional sites Two HD studios have been built, including one which is the largest HD studio in
• Managing a series of infrastructure
Europe. Pacific Quay provides television,
projects both within Scotland and across
radio and on line services for an audience
the BBC to ensure that they will enable
of 5 million people in Scotland, as well as
BBC Scotland’s objectives
producing a wide range of programming for viewers across the UK and worldwide. As BBC Scotland’s technology partner and
• Providing BBC Scotland with a managed service to support its technology and
Left to right: Maggie Philbin, Mike Hermanns, Robert Heap, Tom White
operate its technical areas.
prime systems integrator for Pacific Quay,
Portfolio Development - Global Application Management (GAA)
Paul Welfare (Head of AM GAA GB&I and Global Head of Delivery Portfolio Development GAA)
The GAA is transforming into a truly global organisation with increasingly high levels of international collaboration and co-operation. As a demonstrable example, GAA GB&I has
clients, i.e. from the AM perspective.
assumed global responsibility for the
The broad themes of Siemens domain
ongoing design and development of
expertise and innovation are of course key
innovative portfolio Service Offerings
to the new market positioning of SIS.
across the Application Management (AM)
However, the GAA as been challenged
with translating these high level sales messages into operational reality.
AM is a highly attractive market for SIS
Consequently, the new AM Service
and a key focus area within the portfolio
Offering will highlight how the GAA can
segment of the Fit4 2010 programme.
actually fulfil these expectations from a service delivery perspective. The
Following our production of a compelling
highlights include a new Target Operating
Business Case, the HQ PTM organisation
Model, Innovation Tools & Techniques, Six
has recently provided full approvals &
Sigma methods and associated Software
associated funding for the development of
a new cross-industry AM Service Offering.
Phil Preece GB&I Head of Global Services & Delivery Portfolio GB&I GO GAA
I would like to thank Lleyam Bartholomew (Portfolio Development Manager, GAA GB&I) deserves special recognition for his creativity and enthusiasm in managing the day to day design and development activity. Also, Kevin O’Brien (Service Offering Manager, GAA GB&I) for his project management support.
Following having secured funding on behalf of GAA Global for Delivery
The new global Service Offering is of
The Service Offering development work is
course designed to meet the
being undertaken by an international
thank Phil for setting up and managing this
contemporary needs of our target
team of GAA subject matter experts from
global project team, which we have found to
customer base and to differentiate SIS
the UK, USA, Germany, Austria, India,
be an interesting challenge. The associated
from its natural competitors.
Thailand and Russia. Leadership and
cultural, behavioural and communication
overall project management is from GB&I.
issues can be frustrating, however, these are
Amongst many other things, the Service
Portfolio Development, I would like to
insignificant in relation to the advantages
Offering will demonstrate how SIS can
We are aiming to get the new Service
that come from working with international
leverage vertical domain expertise and
Offering specifications and supporting
colleagues who bring a wealth of fresh
technology innovation to deliver tangible
collateral ready for global roll-out from
ideas, perspectives, experience and expertise
value added business benefits to our
to the party.
News in Brief
BBC iPlayer growth continues
WIG Work Placement The Whitehall & Industry Group (WIG) is looking for a team within SIS to host a civil servant on a work placement in order to gain
The number of programmes downloaded or streamed on demand via the BBC iPlayer has reached 17 million, up to 500,000 a day since its launch on Christmas Day, according to the latest figures from the BBC. BBC iPlayer has been created and developed
peer to peer network, and streamed media
by SIS in partnership with the BBC’s Future
using Akamai CDN.
Media & Technology division and Red Bee
experience at Siemens. The secondment would be for a period of six months. As part of the scheme there is also the opportunity for an SIS employee to work at the Home Office. For more information contact Matt Key on 07881 815068.
NS&I Tracing Service NS&I has teamed up with the British Bankers
Media. SIS is responsible for the delivery of
Enhancements to iPlayer continue with SIS
and the Building Societies Associations to
the technical infrastructure, for applying
playing a key role in releasing new
launch a new website, mylostaccount.org.uk,
the digital rights licence and for distributing
functionality and in managing the service
which enables customers to search for
downloaded media to end users via the
for the BBC.
dormant bank accounts. NS&I has approximately £466m of unclaimed assets in
NAW service desk moves to Caradog House
10-Year Anniversary Congratulations go to Chris Kettle and George Humphreys who have both recently
The National Assembly for Wales’s service desk has moved from the customer’s site in Cathays Park to a new purpose built service desk in Caradog House in Cardiff.
celebrated 10 years working for Siemens.
Christmas Working Santa wasn’t the only person working hard
After months of planning the move took place over the first weekend in February and the service desk was up and running again by 7.00 hrs Monday morning. Operations Manager, Ray Snowball said:
“The move went very smoothly. We packed up early Friday, moved the
hardware on Saturday and by the Sunday we were testing the equipment so that normal service was resumed Monday morning with no disruption to NAW. The move has been well received by all the team the building is bright and spacious and it’s also the first time that we have been located together.”
over Christmas, our service desk in Bristol were also working 24/7 to support our customers. On Christmas Eve when one of the BBC's SAN servers went down due to a critical hardware failure a major incident was logged with the service desk and they ensured that the right people were contacted and the problem was fixed quickly. Service Desk Operations Manager, Louise Cooney, said:” Our Service Desk operate a 24/7 operations so working Christmas is nothing new for the extended working hours team. There are 24 of us in total and , we tend to 'rota' turns each year. The potential impact on the customer if we hadn't solved this problem was high. Well done to all those working over the festive period! “
Charity Bike Ride The IO Server Operations team will be holding a 24-hour bike ride (static) from 10-11 April in aid of SIS corporate charity, the Children’s Cancer and Leukaemia Group (CCLG). More information will be available shortly.
Prince’s Trust Coast to Coast Challenge Good Luck to SIS employees Andy Grant, Rob Hughes, Dave Veryard, Chris Pearce, Helene Richter, Thomas Hinton and Lee Ham who will be heading off this week to take part in the Prince’s Trust’s Costa Rica Coast to Coast Challenge. The team will be spending seven days biking, hiking, rafting and kayaking through the mountainous terrain of central Costa Rica from summit to sea, in aid of the charity.
working as a team, visiting a new country, completing the challenge and then proudly collecting all the sponsorship knowing young less fortunate people will benefit.”
National Assembly for Wales, Account Manager, Dave Veryard, said: ”I am
lor Lorem Ipson do
dreading it, I am short fat and unfit and I am going to get beaten by people who are older and fitter than me. From the moment I read about the challenge I thought I will never make it, however, researching what the Prince’s Trust do and how the money raised will help really spurred me on during the 38 mile training rides in the cold Welsh hills. I am really looking forward to
Hughes added: “I am really looking forward to visiting Costa Rica and experiencing the natural eco friendly environment, whilst challenging myself physically and mentally. I think the trip will be really rewarding for me and I am glad that I can raise money for such a worthwhile cause at the same time.”
Remember it is still not too late to sponsor them!
SIS Sports Day SIS will be holding its annual Sports Day in Northampton on 6-7 June 2008. The event is open to all SIS employees and their families. The emphasis of the weekend is on the sporting competitions including football, netball and softball competitions, as well as less serious events, including sack races and a fun relay event as a finale. There is also evening entertainment. The SIS Sports Day is event run by employees for employees and their families, and the company makes a significant contribution to the running costs of the event so that it’s more affordable to attend. The cost to employees is £36 per person sharing a room, or £45 for single occupancy and this covers all meals, entertainment and accommodation for the two nights. The accommodation is provided on a ’first come first served basis’ at the Northampton Hilton for both the Friday and Saturday nights, with additional overflow accommodation nearby if required. Application Support Team Member, Gerry Jackson, said: “This is a great opportunity to meet colleagues from across the country and even if you don’t want to take part in the sporting events you can come along and enjoy the social aspects of the weekend and support your colleagues. This is a fantastic couple of days out so don’t hesitate, use this opportunity to meet old friends and make new ones! ”
For more information contact Gerry Jackson at Gerry.Jackson@Siemens.com
Chennai Chess Champion Congratulations go to Process Officer, G Bakyaraj at SIPS Chennai on winning the Ascendas Grandmaster title in Chess. During the first heat, Bakyarai played almost 40 participants to become the winner of the Chennai region. He then travelled to Bangalore to play the winners of each of the other two locations (Hyderabad and Chennai) and emerged victorious in a closely fought match before he was crowned as the Ascendas Grandmaster. Bakyaraj said: “I have been a chess buff since I was a child and have competed in many tournaments but work means that I don’t have much time to play chess.
Lorem Ipson do lor However, winning this title has spurred me on and I will now try to play more regularly.” Ascendas is Asia's leading provider of hightech business parks. The SIPS office is located in Ascendas’s IT park in Chennai. The chess competition was open to all the companies based at this site and in its other IT parks in Bangalore and Hyderabad.
Contact Information Siemens IT Solutions and Services SIS Communications, Sir William Siemens Square, Frimley, Camberley, Surrey GU16 8QD firstname.lastname@example.org © 2008 Siemens