International Student Handbook 2020 1

S T A N D R E W ’ S C O L L E G E 

International Student Handbook CONTENTS Welcome 3 A message from the Rector

4

College Coat of Arms and Motto

5

International Celebrations

6

2020 Term Dates, School Holidays and Public Holidays

7

Daily Schedule

8

Timetable 9 Map of the College Campus

10

Our Campus

11

Map of the Local Area

12

International Foods

13

Getting Around

13

College Uniform

14

Key College Staff

16

Well-being and Support

19

Events and Activities

20

Christchurch

22

Seasons and Climate

23

Emergency Procedures

25

Code of Practice

26

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“St Andrew’s College is a school of 1500 students, but still each of them brings something to the StAC culture. If English is your second language, the teachers and tutors help you to focus on learning and give you the support you need. The StAC environment is very friendly, with the community caring for each other and helping each other out in sporting, cultural and service opportunities.” FRIEDERIKE MOERKE (OC 2017)

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KIA ORA

Welcome to St Andrew’s College To our new students and families, we are pleased you have joined our St Andrew’s College community and look forward to embracing you with traditions such as Founders’ Day, interschool fixtures, productions and much more. To all our returning students, we are excited you have returned to start your next chapter of the St Andrew’s College legacy. This handbook will help with your smooth transition to St Andrew’s College, or act as a reminder and an update to our returning students. We pride ourselves on knowing our students and providing an environment for all students to reach their dreams, and fulfil their potential. As Director of International and Exchange Students I look forward to working alongside you in your educational journey with us at St Andrew’s College. Please do not hesitate to contact me if you have any questions, queries or concerns. I look forward to meeting you in person and wish you the very best for 2020.

Palē Tauti Director of International and Exchange Students

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WELCOME

A message from the Rector As an international student studying at St Andrew’s College, you are part of a very busy, vibrant and close-knit community offering fantastic opportunities inside and outside the classroom. We hope that you will involve yourself with as many activities as possible and really make the most of your time with us. Life at St Andrew’s is a unique cultural experience, where your studies are complemented by sporting and cultural opportunities, trips to our fabulous Alistair Sidey Mountain Lodge and many special occasions, some of which will give you a close encounter with the sights, sounds and traditions of our Scottish Presbyterian forefathers. Welcome to St Andrew’s College, where our aim is to make your time with us as enjoyable, fulfilling and memorable as possible!

Christine Leighton St Andrew’s College Rector

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Our Founding Values We secure our future by inspiring trust and confidence through living out our values and demonstrating our commitment to continuous improvement. TRUTH / PONO Integrity in everything we say and do. EXCELLENCE / HIRANGA Reaching beyond what people expect of us. FAITH / WHAKAPONO In self, others, and our future. CREATIVITY / AUAHATANGA Daring to imagine; turning ideas into reality. INCLUSIVITY / URUTOMO Valuing diversity; embracing different perspectives. 5

International Celebrations | Key events and clubs International Key Dates China, Taiwan and Singapore Chinese New Year Saturday 25 January Chinese Lantern Festival Saturday 8 February

Mid-Autumn Festival Thursday 1 October

Japan Showa Day

Wednesday 29 April

Constitution Memorial Day Sunday 3 May

International Celebrations Each year we hold a positive and uplifting international celebration. It is always a wonderful showcase of all the different cultures and ethnicities we have in the College.

USA Independence Day Saturday 4 July

Thanksgiving

Thursday 26 November

Thailand Songkran

Monday 13 – Wednesday 15 April

Buddhist Lent Tuesday 7 July

Fiji Fiji Day

Saturday 10 October

Vietnam Vietnamese New Year Saturday 25 January

Independence day

Wednesday 2 September

South Korea South Korean New Year Wednesday 1 January

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Independence Movement Day Sunday 1 March

The International Club The International Club meets fortnightly during lunch on a Tuesday in AB202, the Japanese classroom in the Arts Block. The club provides strong support to new international students, by introducing them to students who have already experienced life at the College and can offer good advice and help when needed. The International Club also provides an opportunity for members to find out about each other’s cultures and to taste some tasty ethnic food! Members are selected to be flag holders at the annual International Assembly and are invited to perform on this occasion.

2020 | Term dates, school holidays and public holidays New Zealand School Term Dates and Holidays Term 1: Wednesday 29 January – Friday 3 April Year 9 commence 29 January Years 10–13 commence 30 January Term 2: Tuesday 28 April – Friday 3 July

Term 3: Tuesday 21 July – Friday 25 September

Term 4: Monday 19 October – Wednesday 2 December

Holidays

Monday 6 April – Monday 27 April (3 weeks)

Monday 6 July – Monday 20 July (2 weeks)

Monday 28 September – Friday 16 October (3 weeks)

Thursday 3 December – January 2020

New Zealand Public Holidays Waitangi Day

Thursday 6 February

(College closed)

Summer Tournament

Monday 30 March – Friday 3 April

(Term 1)

Easter

Friday 10 – Monday 13

(During Term 1 Holidays)

Anzac Day

Saturday 25 April

(During Term 1 Holidays)

Queen’s Birthday

Monday 1 June

(College closed)

Winter Tournament

Monday 31 August – Friday 4 September (Term 3)

Labour Day

Monday 26 October

(College closed)

Show Day

Friday 13 November

(College closed)

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Daily Schedule | What a week looks like

PERIOD

1

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

8.30am

8.30am

8.30am

8.30am

8.25am

FRIDAY

Tutor Meetings

Tutor Meetings

Tutor Meetings

P1 (All students)

Assembly

8.40am

8.40am

8.40am

9.20am

9.30am

8.55am

8.45am

8.45am

8.45am

9.25am

9.45am

9.05am

8.25am MS/SC Assembly/Singing

SC Chapel MS Tutor

PERIOD

2

9.35am

9.35am

9.35am

9.55am

10.25am

9.50am

9.40am

9.40am

9.40am

10.00am

10.30am

9.55am

11.10am

10.40am

SC Tutor MS Chapel

10.30am

10.30am

10.30am

10.30am

INTERVAL PERIOD

PERIOD

3

4

10.50am

10.50am

10.50am

10.50am

11.30am

11.00am

11.40am

11.40am

11.40am

11.40am

12.10pm

11.45am

11.45am

11.45am

11.45am

11.45am

12.15pm

11.50am

12.35pm

12.35pm

12.35pm

12.35pm

12.55pm

12.35pm

LUNCH PERIOD

PERIOD

5

6

1.35pm

1.35pm

1.35pm

1.35pm

1.55pm

1.35pm

2.25pm

2.25pm

2.25pm

2.25pm

2.35pm

2.25pm

2.30pm

2.30pm

2.30pm

2.40pm

2.30pm

3.20pm

3.20pm

3.20pm

Sport 3.20pm

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3.20pm

Timetable | How to read and understand your timetable Your Timetable Your timetable is full of abbreviations that tell you when your class is, where it is, with what teacher and also your year level. The timetable code is explained below:

Day 2: This stands for the day of the week. Day 1 – Monday Day 2 – Tuesday Day 3 – Wednesday Day 4 – Thursday Day 5 – Friday

13: This tells you your year group. This is Year 13.

JAPA 01: This tells you your class name.

Day 2 13 JAPA 01 AB202 VSK

AB202: This tells you your classroom. AB – Arts Block 202 – Level 2, Room 02 BUILDING CODES: SH – Strowan House FA – Fine Arts Building MS – Music Suite AB – Arts Block SB – Science and Mathematics Block SC – Senior College TC – Technology Centre TH – Theatre PB – PortaBuild GY – Gym 1 GZ – Gym 2 GI – Green Library and Innovation Centre

VSK: This tells you your Teacher for the class. Your teacher is Mrs Virginia Simcock. Each teacher has a three letter code which is also their email address i.e. VSK@stac.school.nz.

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PA PA N U I R O A D

CAMPUS MAP

2019

Map of the College Campus | St Andrew’s College

PIPE R

c c t st eet

FRONT FIELDS RUTHERFORD

THOMPSON

FRONT FIELDS

PAVILION

c c t st eet

THE GREEN LIBRARY AND INNOVATION CENTRE (GI)

TECHNOLOGY CENTRE (TC)

MACGIBBON (MH)

SPIRO BLOCK (SB)

GYM 2 (GZ)

gym 2 (under construction)

(SCIENCE AND MATHS)

ARTS BLOCK (AB)

HEALTH CENTRE AND WELL-BEING CENTRE

MIDDLE SCHOOL RECEPTION

PRE S

RE CENTRE (RE)

c

FITNESS CENTRE

OLD CRICKET PAVILLION CAFE

THEATRE (TH)

GYM 1 (GY)

DANCE STUDIO

PB04 SENIOR COLLEGE (SC) MS001

CENTENNIAL CHAPEL

FINE ARTS (FA)

PB08

MUSIC SUITE (MS)

PREPARA LIBRA

COLLEGE SHOP

MUSIC SUITE (MS)

Middle School Reception This N O R– M A NisSforRstudents O A D in Years 9–11. You will find the Head of Middle School and your Dean here. Senior College Reception – This is for students in Years 12 and 13. You will find the Head of Senior College and your Dean here. Mr Tauti’s office is upstairs in the Senior College (SC201). Strowan House – This is the Main College Reception. Upstairs you will find Mrs Brooks where you will have ESOL Classes. Centennial Chapel – This is where you will attend Chapel Services with your year level or with the other boarding students. Cafeteria – This is where you can buy food for morning tea or lunch if you are not a boarder.

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PB03

COMMERCE (PB) PB09 PB10 PB12

PB02

PORTABUILD (PB)

PB01

STROWAN HOUSE (SH)

Boarding Houses – Our onsite accommodation for students in Years 9–13.

PRE-SCH

Our Campus | St Andrew’s College Strowan House – SH Strowan House is a heritage building which was built in the 19th century. It is one of the original buildings at St Andrew’s College.

Spiro Science and Mathematics Centre – SB All Science classes are held in this block – Chemistry, Physics and Biology. Mathematics classes are also held here.

Centennial Chapel This very special, state-of-the-art building plays a very important part in College life. It is where students attend chapel services, meet for assemblies and other special events and occasions.

Music Suite – MS The Music rooms and recording studio are situated opposite Strowan House. Professional tuition is provided in singing and a wide range of instruments.

Boarding Houses We have three modern, state-of-the-art boarding houses. Thompson House for girls, and Rutherford and MacGibbon Houses for boys. The Green Library and Innovation Centre – GI The Library is open Monday to Friday from 8.30am–5.00pm and 6.30pm–8.00pm Monday to Thursday. The library staff can assist you with any project or research work, using email and the internet. Technology Centre – TC The RDH Steel Technology Centre is where you will find the Graphics, Design, Food and Fabric Technology, Computing, and Multimedia rooms. Arts Block – AB The building is known as the ‘Arts Block’ even though there are no art classes here. This is where the Geography, Languages (Spanish, French and Japanese), Commerce, Social Sciences and English classes are held.

Fine Arts Block – FA We have a very modern Fine Arts facility, located just beside the Music Suite. Gymnasiums – Gym 1 (GY), Gym 2 (GZ) Our two Gymnasiums are used for indoor sporting activities. They also house a fitness centre, dance studio and offices for our sports staff. Cafeteria The Cafeteria is open to all students to purchase food and drinks for morning tea and lunch. There is also an outdoor seating area for use in the warmer months. Health Centre The Health Centre is situated on the ground floor of MacGibbon House. We have both a Registered College Nurse and a Physiotherapist on-site.

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IR OA

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Map of the Local Area | Riccarton, Church Corner, Papanui and Merivale

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NORTH H AG L E Y PA R K

RIC CA RT

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B OATA N I C GA R D E N S SOUTH H AG L E Y PA R K

MAP KEY:

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SECONDARY SCHOOLS

BLUE LINE BUS ROUTE

NORTHLANDS MALL

RICCARTON MALL

UNIVERSITY

100 PALMS/HALSWELL BUS ROUTE

MERIVALE MALL

CHURCH CORNER CHINA TOWN

BUS STOPS

ST ANDREW’S COLLEGE

KOSCO ASIAN SUPERMARKET

JAPAN MART

International Foods | Finding foods from home in Christchurch We have a number of Japanese, Korean and Chinese food stores in Christchurch, where you can buy foods from your home country.

• Japan Mart is located at Riccarton Mall by Spark and House of Travel. • Kosco is located on Riccarton Road and Northlands Mall. • China Town in Church Corner has many Chinese shops.

Getting Around | Catching a bus and cycling To travel around Christchurch we have a great public transport system with Metro. The Blue Line and 100 will get you to Riccarton Mall, Northlands Mall, Merivale Mall, Church Corner and into the City.

You can catch the Blue Line bus from Papanui Road. School side will take you to Northlands Mall. Opposite school will take you into town and down Bealey Ave.

You can catch the 100 bus from Heaton Street just outside St George’s Hospital, opposite Heaton Intermediate. This will take you to Riccarton Mall and Church Corner. To save money using public transport, you can purchase a Metrocard which provides cheaper bus fares. If you use a bus and go to use another one within two hours, your trip will be free. Other ways of getting around Christchurch is very flat and easy to cycle around. Second-hand bicycles are reasonably cheap. If you are cycling around Christchurch, you must wear a helmet. You can also use a taxi to get around if you prefer. If you are a boarder, you can get a Taxi Chit to pay for the taxi service from your Boarding House Manager. You can use: First Direct: +64 3 377 5555, Blue Star Taxis: +64 3 379 9799 or Green Cab: 0800 464 7336. Lime Scooter: All scooters and skateboards must be stored in the locked racks provided by the College. To ensure security, students should provide their own individual locks or get a loan one from the Middle School Centre. Scooters and skateboards may not be ridden on the school grounds during the school day until 4.00pm. E-scooters are not permitted to be ridden through the campus for the safety of everyone. St Andrew’s College Middle School does not assume liability for scooters and skateboards brought to school.

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College Uniform | Years 9–13 boys’ and girls’ uniforms All students must wear the correct uniform at all times. Please refer to your Middle School or Senior College Handbook for a full uniform description. Several times a year we have a ‘mufti day’ when students wear casual clothes instead of uniform, and often there is a theme. These ‘mufti days’ are usually held to raise money for charity, and are a lot of fun. Middle School Uniform for Boys and Girls | Years 9–11

Senior College Uniform for Boys and Girls | Years 12–13

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“The St Andrew’s College International Programme is an opportunity for young men and women to embrace a dynamic Secondary School, enriched in culture, tradition and excellence. With modern facilities in which to study and board, students are given every opportunity to learn, perform and achieve success.” DIRECTOR OF INTERNATIONAL AND EXCHANGE STUDENTS, MR PALĒ TAUTI

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Key College Staff | Who they are These are the key people who will ensure your time at St Andrew’s College is successful, fulfilling and memorable. Mrs Christine Leighton

Mr Evert van Florenstein

Rector

Head of Secondary School

Rector is another name for Principal or Head Mistress.

Head of Secondary School is another name for Second Master.

Mr Palē Tauti

Mr Matt Parr Director of Boarding

Director of International and Exchange Students

Mr Tauti is responsible for the international and exchange students at St Andrew’s.

Mr Parr is in charge of the boarding houses.

Mr Tom Matthews

Mr Mikae Tuu’u

Head of Guidance

Head of Middle School

Mr Matthews is a great listener, and is here to help you fit into school life and adjust to living in a new country.

Mr Tuu’u deals with matters concerning students in Years 9, 10 and 11.

Mr Paul Morrow

Mr John Ruge

Chaplain

Head of Senior College

Mr Morrow is the Chaplain at St Andrew’s College.

Mr Ruge deals with matters concerning students in Years 12 and 13.

The 2019 Middle School and Senior College Deans are:

Mr Riley Gain

Year 9 Dean

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Ms Donna Jones

Year 10 Dean

Ms Sarah Bishop

Year 11 Dean

Miss Liz Gormack

Year 12 Dean

Mrs Natasha Derry Year 13 Dean

Key International Support Staff

| Contact Information

Main boarding contacts when staying in the Boarding Houses Mr Struan George

Mrs Lisa Laughlin

MacGibbon House Manager

MacGibbon Assistant House Manager

SGE@stac.school.nz +64 27 3342 283

LCA@stac.school.nz +64 21 307 313

Mrs Jo Morrow

Ms Jo Ah Kuoi

Thompson House Manager

Thompson Assistant House Manager

JMO@stac.school.nz +64 21 307 303

JAH@stac.school.nz +64 21 307 365

Mr Ian White

Mrs Maxine Shepherd

Rutherford House Manager

Rutherford Assistant House Manager

IWH@stac.school.nz +64 27 4513 720

MSP@stac.school.nz +64 21 863 383

OTHER KEY CONTACT INFORMATION: College Office Monday–Friday 8.00am–5.00pm P: +64 3 940 2000 Absentee Line If you are unwell and unable to come to school, please ensure your homestay/caregiver contacts the Absentee Line. P: +64 3 940 2031 International Department Mr Palē Tauti Director of International and Exchange Students P: +64 3 940 2086 M: +64 21 438 474 E: PTU@stac.school.nz

Student Support Services Mr Tom Matthews Head of Guidance P: +64 3 940 2028 College Registered Nurse Mrs Josie Gunning P: +64 3 940 2040 College Website stac.school.nz/international-students

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“In Christchurch people are really friendly, and New Zealand is a safe and quite place, so it is a good environment to study. I really wanted to attend a co-ed school as I was attended a single sex school in Japan, I also liked the buildings and facilities, which St Andrew’s College had to offer. I have made some amazing friends and joined a hockey team as goalie. I highly recommend studying overseas as it helps you improve, socially and mentally, even though I was nervous, putting myself in an uncomfortable situation, has help me in my overall development.” YUJI HATTORI (OC 2018)

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Well-being and Support | For international students We ensure that international students feel welcomed, comfortable, safe, and supported throughout their time at St Andrew’s College. Students can access academic and pastoral support from a number of people on campus, including Mr Palē Tauti, who understands the challenges many young people face when they leave their homes and families to study in another country. Below is a diagram showing the student support network at St Andrew’s.

INTERNATIONAL STUDENT

BOARDING

SCHOOL

• Director of International • Tutors • Assistant Manager • House Tutor

• Tutors • Dean • ESOL Teacher • International Club

INTERNATIONAL

COMMUNITY

• Director of International • On call 24 hours a day

• Designated Caregiver • Church • Youth Group

SUPPORT NETWORK

Contact details of staff within the support network can be found on page 17. Student well-being is our main concern and at St Andrew’s College we care that you can always access the help you need.

Mr Palē Tauti can be phoned in an emergency at any time on +64 21 438 474.

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Events and Activities | Get involved! Attend or watch on the big screen in the main common room at StAC • All Blacks and International Rugby games – AMI Stadium; • Black Caps and International Cricket Games – Hagley Oval; • Silver Ferns and International Netball Games – Horncastle Arena.

Supporting StAC • • • •

attend sporting games; attend cultural showcase performances; attend Productions; attend musicals/plays at the Isaac Theatre Royal.

Weekend Activities • Farmers Markets; • Eateries in Christchurch City – Little High, Riverside Markets; • BBQ on campus; • Movie nights; • Hororata Highland Games; • Godley Heads walks; • Bumber Ball game; • Top Town;

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• • • • • • • • • •

International Dinner (every term) Valentines Boarders Dinner; Independence Day Boarders Dinner; Swimming Jellie Park; Mud Run; Ski Trip; Surfing; Orana Park; Willowbank; Antarctic Centre.

PLEASE NOTE: Activities /events are subject to change due to numbers and weather. Boarders will support other sports if interest is shown. All students are encouraged to participate in activities if they are in-house for the weekend.

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Christchurch | Why you come to study in New Zealand Some of the places near Christchurch to visit while living in New Zealand:

A K A R OA

LAKE TEKAPO

HANMER SPRINGS

K A I KO U R A

Attractions and things to do while living in Christchurch:

C H R I S TC H U R C H , N E W Z E A L A N D

W I L LO W B A N K

There are many opportunities to explore and experience this beautiful city in New Zealand with friends, homestays, boarding and class trips.

A N TA R CT I C C E N T R E

GONDOLA

To find out more about Christchurch, please visit the following websites: • www.christchurchnz.net • www.christchurch.org.nz Visit St Andrew’s College – International on Facebook and see what our current students are doing.

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M U S E U M A N D B OTA N I CA L GA R D E N S

www.facebook.com/StACInternationalStudents

Seasons and Climate | What to bring with you New Zealand’s weather can be variable from season to season, and from one end of the country to the other. Below is some information to help guide you on New Zealand’s weather and climate so you can work out what to expect during your stay. New Zealand Seasons SUMMER December – February

AUTUMN March – May

Christchurch: 12°C – 22°C (average temperatures)

Christchurch: 8°C – 18°C (average temperatures)

WINTER June – August

SPRING September – November

Christchurch: 1°C – 12°C (average temperatures)

Christchurch: 7°C – 17°C (average temperatures)

When doing outdoor activities, “we can have four seasons in a day”. Be prepared with extra layers, a waterproof coat or umbrella, and sunscreen! Below are clothing suggestions of what to bring with you to ensure you are dressed appropriately for the weather to reduce illness. For hot weather (November – March):

For cold weather (April – October):

• swimming gear;

• warm woollen clothing;

• sun hat;

• rain jacket;

• sunglasses;

• warm gloves, hats and scarves;

• light cotton clothing;

• long pants;

• short pants and skirts;

• thermal undergarments;

• good sunscreen (SPF 30+);

• sweaters;

• flip-flops/jandals.

• umbrella.

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“I wanted to study at St Andrew’s College, as many of my older cousins had. They spoke highly of their experiences and opportunities and knew I had to see what they were talking about. There are many cultural opportunities available and I found performing in the Middle School Production enjoyable. For me, studying at St Andrew’s College, has both encouraged and pushed me to be more outgoing and to speak to other students more confidently.” ROCKY VATANANAN (OC 18)

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Emergency Procedures | State of Emergency and Personal Safety

Christchurch is recovering well following the 2011 earthquake, and is fast becoming New Zealand’s most modern, earthquake resilient city. All our buildings at St Andrew’s College are strengthened and safe and we have well-proven procedures and systems in place in the event of an earthquake. We have also added several new state-of-the-art buildings to our campus since the earthquakes, including the boarding houses, Gym 2, and the Centennial Chapel. Christchurch is a safe city, but you must still be careful: • do not carry large amounts of cash; • keep your money in the bank; • do not carry your passport – leave it in your house in a safe place; • do not walk alone at night; • carry your ID card with you all the time.

What to do in an emergency at St Andrew’s: If we have an emergency while you are at the College, alarm bells will sound throughout the building and you will be told through the intercoms to evacuate the building. Move to the Stage 1 designated evacuation area (rugby field) and remain there until directed by safety wardens to return to classrooms or move and assemble in Year and Tutor groups at stage 2 evacuation area (football field). Take the safest route clear of buildings, trees and power lines. Gather in Year groups and Tutor groups. The Tutor will take a roll and return this to the year group Dean. In each of your classrooms you will see the campus map below marked with the designated areas: EVACUATION AREAS LION

AGER PAVI

2ND HAND UNIFORM SHOP

STAGE 2

CHAPEL

SECONDARY

c c t st eet

In an Emergency (Police, Fire, Ambulance) phone 111.

Football Field

FINE ARTS

SCIENCE & MATHS BLOCK

PAVILION

RE CENTRE

Football Field

STROWAN HOUSE

MUSIC SUITE

TECH CENTRE

STAGE 1

CAFETERIA

ARTS BLOCK

STAGE 1 Rugby Field

Carpark SENIOR COLLEGE

THEATRE

RUTHERFORD DANCE STUDIO

MACGIBBON

PREP LIBRARY

STAGE 1 Netball Court

PREPARATORY SCHOOL

WORKSHOP

ASSEMBLY POINT JUNIOR CENTRE

Court

GYM 2

PIPE BAND ROOM

PRE-SCHOOL

GYM 1

gym 2 (under construction)

COMMERCE

THOMPSON PORTABUILD

Declaring a state of emergency is a critical part of New Zealand’s response arrangements during a situation of national danger or a disaster, like an earthquake or weather event.

STAGE 1

NORMANS ROAD

What does it mean when a ‘State of Emergency’ has been declared? Christchurch has had a ‘State of Emergency’ declared when we have had earthquakes, bad flooding and bush fires.

JUNIOR CENTRE ASSEMBLY POINT PREPARATORY

Astro Turf

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Code of Practice | For pastoral care of international students International Students: Grievances and Complaints Rationale To promote and ensure the welfare of international students through the establishment of procedures for dealing with complaints from international students or their authorised agents/representatives. Purpose As a signatory to the Code of Practice for the Pastoral Care of International Students, the school is required to have a policy to deal with complaints from international students or their authorised agents/ representatives. This is to ensure that the interests, rights and responsibilities of all parties are met in dealing with complaints and grievances.

Guidelines 1. What to do if you have a problem’. This is provided to all international students at Orientation, and can be found in the International Student Department. 2. Students are entitled to and may request advocacy and interpretation at any time within the process. 3. Complaints and grievances will be dealt with as expeditiously as possible. If a complaint or grievance is not resolved within 14 days of the Board of Governors receiving the complaint, the complainant may refer to iStudent Complaints, 16 Southwark Street, Christchurch 8011 seeking their assistance in resolving the dispute.

WHAT TO DO IF YOU HAVE A COMPLAINT?

HAVING PROBLEMS WITH: OTHER STUDENTS? HOST FAMILY? TEACHERS? OTHER STAFF? Have you met with your tutor?

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SEE THE DIRECTOR OF INTERNATIONAL AND STUDENT EXCHANGES. Mr Palē Tauti

P: +64 3 940 2086 M: +64 21 438 474

4. Outcomes will be documented in writing and a copy provided for the student and the student’s authorised agent/ representative.

Here is an overview of the ‘Code of Practice for the Pastoral Care of International Students’ (the Code).

5. This policy will be reviewed in accordance with the school’s policy review procedures.

What is the Code? The Code is a document that provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.

If you have a major problem or concern about your treatment by the College or by an agent of the College, the first thing you must do is contact Director of International and Student Exchanges, Mr Palē Tauti or the Head of the appropriate school. If you are not satisfied, follow the hierarchy outlined in the following diagram. A major problem or concern is one that has not been resolved through the internal grievance procedures.

Who does the Code apply to? The Code applies to all education providers in New Zealand with international students enrolled. The Code is mandatory to these providers and must be signed by them.

NO RESOLUTION? TALK TO THE HEAD OF SECONDARY SCHOOL.

COLLEGE NOT HELPING?

Mr Evert van Florenstein

Contact NZQA: E: qadrisk@nzqa.govt.nz P: 0800 697 296

P: +64 3 940 2013 M: +64 21 488 754

If your complaint is about fees, contact iStudent complaints: W: www.istudent.org.nz P: 0800 00 66 75

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Code of Practice |

Continued...

What is an ‘international student’? An ‘international student’ is a foreign student studying in New Zealand on a student visa paying international fees. How can I get a copy of the Code? You can request a copy of the Code from your New Zealand education provider. The Code is also available online at this address – http://stac.nz/IntCodeOfPractice. How do I know if an educational provider has signed the Code? The New Zealand Ministry of Education will maintain a register of all signatories to the Code. This is available online from http://stac.nz/IntCodeSchools If the education provider that you are seeking to enrol with is not a signatory to the Code, you will not be granted a permit from the New Zealand Immigration Service and you will not be able to study at that institution. What do I do if something goes wrong? If you have concerns about your treatment by your educational provider or by an agent of the provider, contact the Director of International and Student Exchanges, or see page 26 for more information about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.

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• the recruitment of international • • • • • •

students is undertaken in an ethical and responsible manner; information supplied to international students is comprehensive, accurate, and up-to-date; students are provided with information prior to entering into any commitments; contractual dealings with international students are conducted in an ethical and responsible manner; the particular needs of international students are recognised; international students are in safe accommodation; all providers have fair and equitable internal procedures for the resolution of international student grievances.

Full details of what is covered can be found in the Code itself. St Andrew’s College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by NZQA. (stac.nz/NZQACode)

Privacy Act The Privacy Act 1993 controls collection, storage and use of personal information.

If your concerns are not resolved by the internal grievance procedures, you can contact iStudent Complaints.

The information you provide to us is required to enrol you and monitor your progress through the College. The New Zealand Ministry of Education may ask for statistical information and may access your records during inspections of the College.

A summary of the Code of Practice The Code sets standards for educational providers to ensure that: • high professional standards are maintained;

If we want to use any information about you we will ask your permission first. All employees of the College must keep information confidential. If you have any questions about the privacy of your personal information please contact the General Manager, Mr David Evans on DEV@stac.school.nz.

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