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Celebrating World Quality Day 2012 Essay Competition Awards Ceremony Keynote Address by: Professor Winston Davidson Chairman, Council of the Bureau of Standards, Jamaica

08.11.12 This year marks the 22nd Anniversary of World Quality Day, which was introduced by the United Nations in 1990. The purpose of this international initiative was to increase worldwide awareness of the important contribution that quality makes towards a nation’s and an organization’s growth i.e. on both the micro and the macro levels. World Quality Day (WQD) is led by the Chartered Quality Institute (CQI) based in the United Kingdom, which is the only chartered professional body dedicated entirely to quality. This year CQI embraces the international theme “Quality: Delivering Competitive Advantage”. The CQI held a photo competition to find an image that best represents quality. Voting has now closed and the winning photo is being announced today - World Quality Day.


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The Bureau of Standards Jamaica, doing business as the National Certification Body of Jamaica (NCBJ) is pleased to be a part of this worldwide thrust. We use this opportunity to promote the value of quality and certification directly to approximately 700 stakeholders in business and government entities, nationally and regionally utilizing all available and relevant media sources. The NCBJ is making every effort to promote the advantages of implementing quality management systems, to encourages research and share the outcomes of this research in the public domain. Since its inception and particularly since 2009, the NCBJ has sought to use this international event to promote quality while establishing its relationships

with

the

CQI

and

quality

practitioners

worldwide.

Our events staged here in Jamaica are published both on our website and the CQI’s website, so that quality practitioners throughout the world can know that we, here in Jamaica, are not only celebrating quality, but also promoting quality through innovative means, confirming our determination and commitment to quality as an indispensable component of our national growth and development strategy.

This year, I would like to commend the NCBJ for taking the celebration of World Quality Day to another level. They have now begun to involve the participation of our academic community.


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This thrust which is intended to compile a body of quality knowledge by the involvement of academia through its institutions is indeed commendable.

The Inaugural WQD Essay Competition has been implemented under the theme: ISO 9001:2008 certified companies in Jamaica and their competitive advantage. In this connection we have secured the support of sponsors who have donated prizes, assisted with the promotion of the WQD Essay Competition and enabled the involvement of industry and relevant faculties of the tertiary institutions. This support also contributed to the advertisement and promotion of the Competition. We are extremely grateful for the partnerships which have been facilitated by the NCBJ in order to stage this event. We commend the following partners: 1. Sangster’s Book Stores Ltd. which provided access not only to their human and financial resources, but their linkages with academia 2. Jamaica Public Service Co. Ltd. which established a formal partnership with NCBJ when they staged the inaugural ISO 50001 Energy Management Conference in the Caribbean region. I note well that the NCBJ/Sangster’s/JPS partnership continues to be an important example of the public private partnership policy of the Government of Jamaica and which our Minister Hon Anthony Hylton has consistently reiterated during his speeches on Jamaica’s growth strategy.


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Standards and quality have been an essential and inevitable part of the sustainable development paradigm of human society since ancient times. Not only is this likely to continue, but experience has shown that this relationship will increasingly assume center stage as an essential ingredient in shaping commercial prospects for developing and transitioning national economies. In one form or another, they have always underpinned the development of trade and business. Standards support compatibility and can drive down costs through the use of common parts, specifications and methods. They can facilitate the creation of new industries and allow new technologies to be exploited. They are also crucial to realizing and maintaining market access and Brand integrity.

The Business Dictionary defines manufacturing-related quality as “a measure of excellence or state of being free from defects, deficiencies and significant variations, brought about by the strict and consistent adherence to measurable and verifiable standards to achieve uniformity of output that satisfies specific customer or user requirements”.

The ISO 9000 definition of quality is and I quote “the degree to which a set of inherent characteristics fulfills requirements”, is equally applicable to a service. The Bureau of Standards and the NCBJ, our independent certification unit, is on a mission to expand our scope of work to embrace the service sector, to promote quality and certification of the services sector more aggressively and to ensure that we have the standards and


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competence within our local economy in order to satisfy our customer’s needs at home and abroad. This indeed, is the true manifestation of “QUALITY IN ACTION”

As Chairman of the Bureau of Standards Jamaica, I fully endorse the theme proposed by the NCBJ, ‘ISO 9001:2008 certified companies in Jamaica and their competitive advantage’, particularly as the promotion of this theme is in keeping with the Bureau’s strategic goals. Unveiling the advantages of ISO 9001 from this perspective is now extremely relevant for a number of reasons: ISO 9001 has become an international reference for quality requirements in business dealings • ISO Survey at the end of December 2011 reveals that more than 1.1 million ISO 9001 certificates had been issued in 176 countries and economies. Ladies and gentlemen, certification to ISO 9001 is now a common requirement for organizations which strive to be competitive and efficient. • Here in Jamaica, we note that 30 organizations are currently certified to ISO 9001, 24 Private sector and 6 Govt. entities The Ministry of Industry Investment and Commerce is currently implementing ISO 9001 in all its agencies and we know that with the competence of the NCBJ to offer accredited certification this initiative will be a successful venture. In this regard we applaud the effort of the MIIC to facilitate this process by incorporating an ISO Unit to assist in


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developing this competence and hope that similar initiatives may be forthcoming from all Public and Private Bodies. • Through the promotion of quality, we would like everyone in Jamaica, to understand that ISO 9001 facilitates efficiency, allows market access, and ensures customer satisfaction and ongoing improvement and contributes to sustainable development both at the level of the firm and the Nation. It has been proven that implementation of ISO 9001 helps organizations to secure customer loyalty while facilitating brand definition. Certification to quality management systems and ISO 9001 in particular, levels the playing field when both large and small organizations are bidding for contracts. Importantly, ISO 9001 generates considerable savings by reducing the cost of failures in both government and private sector companies. This is one of the main reasons why we laud this focus on quality today as it is crucial to the growth strategy of the National economy.

In closing, I must remind you that this event being staged today, the World Quality Day 2012 Essay Competition and other related activities are all in keeping with Vision 2030 which is the utilization of quality systems to enhance Jamaica’s competitiveness. We commend the persons who took time out to participate in this competition not because the prize money is so attractive, but because of their commitment to the development of a national culture of quality. We


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appreciate the efforts of all those who made this event possible. I make a special request of the NCBJ and the awardees to publish these Essays – this body of quality knowledge on the NCBJ’s webpage so that all Jamaica and the world may benefit from your important work.

Ladies and gentlemen, I sincerely thank you all for your support.


World Quality Day Presentation