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Financial Empowerment

Celebrating 15 Years Operation HOPE

Operation HOPE programs and Locations BANKING ON OUR FUTURE

HOPE CENTERS

Anaheim, CA Arlington, VA Atlanta, GA Baltimore, MD Boston, MA Chicago, IL Compton, CA Dallas, TX Denver, CO Detroit, MI East Palo Alto, CA Inglewood, CA Los Angeles, CA New Orleans, LA New York City Oakland, CA Philadelphia, PA Pittsburgh, PA Portland, OR Santa Ana, CA San Francisco, CA Washington, DC

HOPE Center, Baldwin Hills 3721 South La Brea Avenue, Los Angeles, California 90016 Telephone: 323 290 2405

CORPORATE OFFICE 707 Wilshire Boulevard, 30th Floor Los Angeles, California 90017 213 891 2900 - Office 213 489 7511 - Facsimile 877 592 HOPE (4673) - Toll Free

HOPE Center, Maywood 4449 East Slauson Avenue, Maywood, California 90270 Telephone: 213 607 0404 HOPE Alliance Financial Services Center, Watts/Willowbrook 11858 South Wilmington Ave , Los Angeles, California 90059 Telephone: 323 249 7699 HOPE Alliance Financial Services Center, Long Beach 1900 Atlantic Avenue , Long Beach, California 90806 Telephone: 562 218 5011 HOPE Alliance Financial Services Center, South Gate 8710 Garfield Avenue, Los Angeles, California 90059 Telephone: 562 927 0294 HOPE Center, Oakland 3062 East 9th Street , Oakland, California 94601 Telephone: 510 535 6700 HOPE Center, Washington, D.C 2509 Good Hope Road, SE, Washington, D.C. 20020 Telephone: 202 582 2212 Virtual HOPE Center 12395 First American Way, Building 1, 2nd Floor Poway, California 92064 Telephone: 888 388 HOPE (4673)


About Operation HOPE Operation HOPE is a national self-help, education and economic empowerment organization, backed by more than 250 private sector banks, insurance companies, credit unions and financial service companies with more than $6 trillion in assets between them. HOPE is considered to be one of the pre-eminent empowerment leaders in urban, inner city and under-served communities nationwide, bringing together public and private partnerships for innovative solutions for wealth building and poverty eradication. Operation HOPE was founded in 1992, following the civil unrest in Los Angeles, as a way of providing an alternative solution to building wealth and creating stakeholders in under served, inner city communities. At the core of HOPE’s mission to eradicate poverty and empower the wealth-less is a movement to establish “silver rights” or the right to financial literacy, access to capital, and equality of opportunity for the under served. This new movement is focused on freeing and enriching people’s spirit, as much as it is about growing net worth and advancing economic standing.

MISSION To expand economic opportunity in under served communities through economic education and empowerment. Operation HOPE improves the economic quality of life for individuals, families and communities through programs that create stakeholders: converting check cashing customers into banking customers, renters into homeowners, small business dreamers into small business small business owners, and minimum wage workers into living wage workers.

VISION To eradicate poverty as we know it, in our lifetime through the Silver Rights Movement. At the core of HOPE’s mission to eradicate poverty and empower the wealth-less is a movement to establish “silver rights” or the right to financial literacy, access to capital, and equality of opportunity for the under served. This new movement is focused on freeing and enriching people’s spirit, as much as it is about growing net worth and advancing economic standing.

VALUES • Create stakeholders • Empower through Education and Access • Solve social problems through bridge-building • Facilitate change through advocacy • Strive for excellence • Spread Dignity • Premium quality service for under served communities/residents/ consumers/customers

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December 2001

Operation HOPE launched HOPE Coalition America in response to the devastating effects the terrorist attacks of September 11, 2001 had on our nation’s economy. HOPE Coalition America is a partnership of senior executives and professionals from the banking and financial services, insurance, legal and other industries as well as higher education, social services and community development providers, that provide free financial counseling and casework assistance to workers and small businesses affected by national tragedies and disasters.

Operation HOPE Programs

BANKING ON OUR FUTURE

The mission of the Banking on Our Future (BOOF) program is to execute a nationwide delivery system for financial literacy education for youth ages 9-18 at no cost to school districts, with a focus on urban, underserved communities. The program consists of four modules: I. Basics of Banking, II. Checking & Savings Accounts, III. The Power of Credit, IV. Basic Investments. Modules are taught by volunteer HOPE Corps members who are trained to break down their knowledge of banking and credit into terms that youth can understand and utilize immediately. In addition to financial education, the students are left with a message of empowerment, a message of responsibility, and most important, a message of HOPE.

HOPE CENTERS

The Operation HOPE Center is a working “one stop” model location for empowerment. The centers provide personalized service and focused attention for the purpose of creating community stakeholders. By converting renters into home owners and dreamers into viable business owners, increasing net worth, and improving the economic quality of life for individuals and families in emerging markets, HOPE works towards its overall mission of eradicating poverty. The Operation HOPE Center is able to accomplish these objectives by providing innovative empowerment services that consist of adult financial literacy workshops, money management, budgeting and credit counseling, mortgage and business lending counseling, investment and retirement planning, home buyer down payment assistance matching grants, small business technical assistance and post funding counseling. Operation HOPE has 8 HOPE Center locations with several throughout Los Angeles, Oakland CA and Washington D.C. with a virtual HOPE Center in Poway California. In early 2007, Operation HOPE will open an additional HOPE Center in Harlem, New York.

HOPE COALITION AMERICA

HOPE Coalition America was founded after September 11th to respond to individuals suffering from the financial aftermath of a disaster. The most effective way to recover is pre-disaster Emergency Financial Literacy and Preparation. After a disaster, financial issues affect more people than personal injury or direct property damage. HOPE Coalition America serves as a resource network of companies, including banking, financial services, and insurance as well as government, social service and emergency relief organizations that mobilize to respond to disasters. Operation HOPE’s largest response efforts to a nationally declared disaster involves its recent response to the Gulf Coast Hurricanes. In response to this disaster, and in close coordination with the Federal Emergency Management Agency (FEMA) and Department of Homeland Security (DHS), Operation HOPE and HOPE Coalition America has activated Project Restore HOPE - Hurricane Katrina. This organizational structure utilizes a trained network of HOPE Corps volunteers to provide financial information, guidance and other services by phone and in Disaster Recovery Centers operated by FEMA to those who are directly affected by this devastating storm.

HOPE CORPS

The mission of HOPE Corps is to enable any individual that has a passion for the promotion of financial self-sufficiency, self-empowerment and HOPE to become a HERO. HOPE Corps volunteers provide financial literacy to youth through the Banking on Our Future program; guidance and assistance and financial counseling to disaster victims through HOPE Coalition America and provide economic education in the areas of credit, investments and home ownership at HOPE Centers.

INNER CITY CYBER CAFES

The Inner-City Cyber Café, complete with cutting edge computer stations, high speed and internet access, through unique partnerships with the leading high tech hardware and software providers, offers the latest computer literacy training, computer software programs, PC tools and equipment available. The Inner-City Cyber Café, also known as the “Kinkos for Empowerment”, offers gourmet coffee, a comfortable and relaxed atmosphere in which to conduct e-commerce related business, research, access to printing, faxing and copying services as well as unleashing the enormous power of the World Wide Web. Operation HOPE has 7 Inner City Cyber Cafe locations.


January, 2004

Operation HOPE, in partnership with Bank of the West, United Commercial Bank and SBC Communications (now AT&T), opened the Oakland HOPE Center. The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) and Operation HOPE, signed a Memorandum of Understanding initiating a partnership in HOPE Coalition America to enhance the recovery process for those affected by natural disasters and national emergencies.

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November 22, 2004 Treasury Under-Secretary for Domestic Finance Brian Roseboro presented the John Sherman Award for Excellence in Financial Education to Operation HOPE, Inc., for its Banking on Our Future program. Roseboro presented the award, which is the 11th award received by an organization in its history.

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February, 2006 Operation HOPE and the Clinton Foundation announce the Earned Income Tax Credit (EITC) partnership which resulted in hurricane victims receiving $6.6 million in Earned Income Tax Credit (EITC) in hurricane areas and total returns claimed with refunds of $11,934,879.

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October 4, 2005 The Office of the Comptroller of the Currency (OCC) and Operation HOPE, Inc. signed an agreement to assist victims of the recent Gulf Coast hurricanes who have been financially displaced.

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March 2002 Operation HOPE launched the Washington D.C., Banking on Our Future office in partnership with E*TRADE Bank. This office, located in Arlington Virginia serves northern Virginia and Washington D.C.

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September 19, 2005 Operation HOPE announces the Emergency Financial First Aid Kit (EFFAK) registered as an official federal document.

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April 1999

Operation HOPE launched the New York City office of Banking on Our Future in partnership with the Bankers Trust (now Deutsche Bank), the Federal Reserve Bank of New York, Fortune Magazine and the New York City Department of Education.

national emergency preparedness month SUNDAY

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August, 2005 Premiere Radio Networks announced the renewal of its extraordinary commitment to Operation HOPE, donating $1 million worth of radio advertisement spots in 2005, in support of HOPE’s recently announced “Silver Rights Movement”.

Financial Literacy for Youth Month SUNDAY

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Anniversary Date of the LA Riots


May 1996 Operation HOPE opened its first Banking on Our Future office in Los Angeles in partnership with Fremont Investment and Loan.

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July, 2004

H&R Block and Operation HOPE announced a unique corporate/non-profit partnership to provide a variety of tax and financial programs and services designed to help underserved low- wealth Americans build better financial futures. By educating thousands of Americans about how to manage their income, take advantage of valuable tax credits, apply for affordable mortgages, and utilize low-cost banking and savings services, Operation HOPE and H&R Block expect to help consumers nationwide escape the cycle of poverty.

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Anniversary of the grand opening of the HOPE Center in D.C. Anacostia

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Anniversary Date of Operation HOPE


June 5, 2003

Operation HOPE welcomed U.S. Federal Reserve Chairman Alan Greenspan into an inner city Washington D.C., area classroom as they teamed up to co-teach a Banking on Our Future financial literacy course, bringing needed attention to the growing national importance around financial literacy education in this country as well as other countries around the world.

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