Page 1









ANNUAL R E P O RT 2014–15

2 OUR YEAR IN PICTURES  Participants at the ‘Real Talk to Real Action’ forum as part of our Youth Employment Campaign

 Zahra Ebrahim, Board Member and Liane Regendanz, Executive Director, at the Scotiabank Marathon

 Bill Sinclair, Associate Executive Director, and Liane Regendanz, Executive Director, at the World Pride Parade

 Joining with past and present Board Members at the retirement party for Executive Director, Liane Regendanz

 Former volunteer mediator, Premier Kathleen Wynne, delivers the keynote address at the 30th Anniversary celebration for our Conflict Resolution & Training program

Our new LGBTQ Paper Game was created to create awareness about LGBTQ issues 

 Chiloh Turner and Kalale Dalton address the audience during the youth documentary premiere of `Making Sense of One`

Cooking up dumplings at our Seniors’ Bazaar to raise more than $6,000 for our Seniors Programs 



n 2014–15, St. Stephen’s Community House assisted 25,205 individuals who made 350,223 visits to our nine program locations in downtown-west Toronto and North York.

CHILD CARE Our four licensed child care centres offer a stimulating and nurturing environment for 317 children between the ages of three months to ten years, with programming that benefits single parent and low-income families. Each centre offers a program of social, emotional and cognitive development in addition to nutritious meals and snacks prepared on site. COMMUNITY DEVELOPMENT & SOCIAL ACTION The Community Development and Social Action Program educates and supports staff and program participants in a process of social change and identifies opportunities for long-term engagement. Last year, 568 program participants spoke out about major issues in their lives: poverty, inadequate social assistance, and the lack of quality affordable housing and youth services in the city. Voting videos and our democracy festival also helped encourage participants to vote in the mayoral election. CONFLICT RESOLUTION & TRAINING In 2014–15, our Conflict Resolution & Training team provided community mediation for more than 600 people. To help fund this free service, our social enterprise offers affordable mediation, facilitation, customized training and consulting services to businesses

and other organizations. New partnerships were established with the Ontario Criminal Courts in North York and Etobicoke. EMPLOYMENT & TRAINING CENTRE Over 5,900 young people, adults and new Canadians gained employment support through Employment Ontario, workshops, counselling, job fairs and training programs. Connections, a program which helps newcomers gain skills and learn about the Canadian labour market, helped approximately 60% of its participants leave social assistance behind and find permanent work. Our Summer Jobs Program helped 2,276 students find work, and improve their ability to find employment through job and school fairs, and training workshops. HOUSING AND HOMELESS SERVICES Our Corner Drop-in provides life-saving services for more than 3,225 people each year who are caught in the cycle of poverty, addiction and mental health issues. Open six days a week, the Corner welcomes up to 250 people daily for nutritious hot meals, and access to telephones, computers, showers and a mail registry. We offer assistance with affordable housing and eviction prevention, addiction and crisis counselling, primary health care, mental

health case management and financial trusteeship. We also operate L.L. Odette Place supportive housing for 13  previously homeless men with mental health issues, and run the Toronto Community Addiction Team (TCAT), which helps people with serious addictions. Last year, we started the Corner Drop-in Employment Program to help participants find work. LANGUAGE TRAINING AND NEWCOMER SERVICES In 2014–15, we helped nearly 1,800 newcomers with their transition to life in Canada by providing English classes, settlement counselling, referral services and employment preparation in five languages. We offer 15 English classes in four locations downtown and one in North York that includes free child minding. SENIORS’ SERVICES The Senior Activities Centre helped 1,387 seniors live independently in the community and out of costly institutional care. It is a friendly, welcoming place that offers one-on-one assistance and group programs where seniors socialize with peers and participate in health-related workshops, special interest classes, cultural celebrations and nutritious meals. We provide services in English, Mandarin, Cantonese, Korean and Portuguese.

WELLNESS PROMOTION With a focus on women’s health, HIV/AIDS education, perinatal and settlement support, the Wellness programs promote healthy lifestyles through culturally appropriate education strategies. Each year, our community health workers reach close to 8,000 women in English, Mandarin, Cantonese, Portuguese and Spanish. In 2014–2015, we produced a new fotonovela to help prevent violence against women, and a new paper game to raise awareness about LGBTQ issues. YOUTH SERVICES Recognized as a best practice model for youth spaces by the city, our youth services offer safe and positive meeting places for more than 1,539 neighbourhood youth, ages 13–21, many of whom are at-risk. They socialize, attend workshops, develop leadership and conflict resolution skills, and participate in alternative sports and recreation activities like our new music club. We also offer educational support, community service for young offenders, and our annual career mentoring conference. In 2014–15, we started two new projects: Cyber Defence, which helps prevent cyber violence and sexual exploitation among young women, and Sons & Daughters, which focuses on solutions for addictions in families across generations.


A unifying vision


t. Stephen’s Community House staff and volunteers are guided by our vision of inclusive, harmonious communities where people feel empowered, are supported in overcoming challenges and have opportunities to realize their potential. This vision informs not just what we do, but how we do it. Our community development approach puts the self-determination of our service users at the centre.

This vision also shapes our strategic plan and the development of our services. Consider our Youth Employment Campaign, which touched on multiple strategic directions: We engaged youth participants and partner organizations to build on their own experiences and provide recommendations to the Ontario government for its Youth Jobs Strategy. This year was a period of transition with the retirement of several long-standing members of the management team and the passing of Randy Heasman, Director of our Employment & Training Centre. These individuals left us with their unique and far-reaching legacies of accomplishment. One of those retiring was Executive Director Liane Regendanz, who stepped down after 30 years. Liane’s leadership and unflagging dedication enriched the lives of each person we served. We remain in good hands with the appointment of Bill Sinclair as Executive Director. Bill has been with us for more than 15 years, first as Program Director, and more recently as Associate Executive Director.

Through it all, our vision remains strong. Thank you for supporting our goal of a more just, equitable and compassionate city where there are opportunities for all.

FROM LIANE When I walked through the doors of SSCH 30 years ago, I knew I had found home. I have had the privilege of working with so many outstanding staff and board volunteers, colleagues, donors, and service users. Thank you all for the honour of serving this dynamic and special organization.


Creating Opportunities. Strengthening Communities.

VISION St. Stephen’s envisions an inclusive community in which harmony, empowerment and opportunity create social and economic justice and a better quality of life for all.

MISSION St. Stephen’s works with individuals and communities primarily in downtown west Toronto to identify, prevent and alleviate social and economic problems by creating and providing a range of effective and innovative programs.

As I step down from as Board President and the Board itself, I am proud to have played my small part in the overall success of this wonderful organization over the past eight years. It has been an honour to work with so many outstanding people.

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



‘M’ is for ‘Mom’ For many children, one of the first words they learn is “Mama”. That wasn’t the case for Tomas Silva. IMPACT 40 children with special needs in our four childcare centres received additional care that helps improve speech, physical mobility and cogitative skills

While Tomas was in the toddler program at our Harbourfront Child Care Centre, it became clear to his parents, Raquel and Pedro, that he was having issues with his speech. “He couldn’t pronounce the letter ‘M’. We were lucky that the teachers noticed his difficulty right away.” Staff referred Tomas to the Toronto Preschool Speech and Language Services for an assessment and lessons with a speech pathologist. They also recommended the Hanen Centre workshop, “It Takes Two to Talk”, to his parents. “It helped teach us how to work on

Tomas’ language skills at home.” Now in preschool at our Waterfront Child Care Centre, Tomas has shown marked improvement and is happily working with the early childhood educators to prepare for Kindergarten. “The staff at Harbourfront and Waterfront are so understanding and supportive of Tomas. They genuinely want to help and we can’t thank them enough.”

Tomas Silva playing at our Waterfront Childcare Centre.

Jianwei Zheng studying in her linc English class.

Living together, learning together When Jianwei Zheng came to Canada in 2011, she left everything behind: her family, her friends, her culture. “I didn’t know any English. I couldn’t even say ‘Have a good day.’ ” The problem came to a head when Jianwei could not understand how to apply for a birth certificate for her son, Jack. “Someone told me about the Language Training and Newcomer Services at St. Stephen’s. I was so happy to find staff who speak Mandarin and could help me.” Jianwei also found affordable childcare at 91 Bellevue and started learning English with our free LINC (Language Instruction for New Canadians) classes. “Getting to the level three wasn’t easy. I’m proud of my progress and I can even help other people with simple interpretation.”

Perhaps more important were the friendships that developed between Jianwei and her classmates. “Together we learn, play, share our experiences. It helps me stay positive. That influenced Jack too. He likes learning and making new friends.” Jianwei and her son are settled now. Jack will start Kindergarten in September, Jianwei’s command of English is growing and she is planning her future. “I want to become a hairstylist and open my own salon. We are very happy living here. It’s beautiful!”

IMPACT 1783 newcomers transition more easily to life in Canada through settlement services and 15 different LINC and ESL (English as a Second Language) classes and settlement services

ST. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Saving the Spiceman Most cases that run through our Community Mediation service help participants avoid the court system. But once in a while, the mediation occurs after guilt has been decided in the court. The Spiceman case was one. Nicknamed ‘The Spiceman’ in the media, restaurateur Naveen Polapady was sentenced for assaulting, and throwing spices at, Manuel Belo, who he believed was a thief. Before the sentencing, they participated in a speciallydesigned mediation program, as referred by Ontario Court Justice Peter Harris. The emotional and legal benefits were clear: Naveen better understood his actions and their consequences, and received a lighter sentence; and Manuel had the chance to express the harm done to him and gain closure. Benefits were evident for the courts as well. Judge Harris had more information to aid him in sentencing, while the justice system itself saves valuable time and money by referring cases for mediation. Judge Harris was happy with the result. “It was a very successful outcome for both the victim and offender. I hope to see St. Stephen’s play a larger role in community-based dispute resolution.”


Naveen Polapady approaching the courthouse for his sentencing hearing after participating in court-appointed mediation.

600 people saved time and money, and reduced their anxiety by choosing mediation instead of the courts; victims gained closure; offenders received lesser sentences and reduced the chance of recidivism

Students in the +Vibes music program working together on music and lyrics for their songs.

Life is Life “Life is life.” Simple words of wisdom from Bryan Connell, words that stem from his experience with the criminal justice system, and our +Vibes (“Positive Vibes”) music program. After his family immigrated to Canada, Bryan struggled to adapt. Although his love of music and art eased his burdens, it also lead him into the world of street graffiti, and unfortunately, into the Youth Justice System. In lieu of court proceedings, Bryan was referred to our Youth Services Extra Judicial Sanctions program. For community service, he is mentoring other youth in +Vibes, teaching them how to read music and play instruments. More than that, Bryan shows how positive and

thoughtful lyrics can combat the negative stereotypes associated with hip-hop, and promotes music as a way young people can have a voice in their community. The change in Bryan has been dramatic: his friends have seen it too and are now volunteers with our Youth Services. The story doesn’t stop there: After he completes his community service hours, Bryan will continue his good work here as a volunteer, expanding the scope of +Vibes. Life is life. And Bryan is now savouring it.

IMPACT 15 youth each year improve their levels of perseverance and concentration, while promoting teamwork and their ability for self-expression

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Writing the reasons for voting during our Democracy Festival.

IMPACT 14 formal screenings of our video in Toronto dropin centres aimed at increasing social engagement among people who are homeless and giving them a greater voice in their communities

Getting out the municipal vote With names of Tory, Ford and Chow on the city’s ballot in 2014, everyone expected voter turnout to be high. But names alone don’t explain the staggering 21% jump in ballots cast from 2006. One of the reasons stems from grassroots efforts to get out the vote, much like what was done here at St. Stephen’s. Working with the Toronto Neighbourhood Centres, participants from our Corner Dropin produced a video showing their peers the importance of voting. The video also showed how easy it is to vote, even for first-time voters who are homeless. Participants from our Youth Arcade also joined the campaign by creating and speaking out in a video aimed at young first-time voters. But getting out the vote takes more than just videos: Partnering with other community

organizations, we held a democracy festival on October 17th. Everyone celebrated their right to vote and the ability to make their voices heard. And on October 24th, people across the city made their voices heard.

“It’s your one chance to make a difference. By not voting, you’re throwing that away.” — Henry, drop-in participant

Making cyberspace a safe space April Luu saw firsthand how her friends were being bullied and exploited online. That’s why she jumped at the chance to join our Cyber Self-Defense project. “My friends didn’t know how to talk about it and were alienated and ashamed. That’s how I felt when I first came to the Youth Arcade. Staff were welcoming mentors and counsellors. They accepted me for who I am and helped me evolve.” April volunteered as a placement student for our youth criminal justice team, became a facilitator for our anti-violence program, and directed a youth democracy video. Her experiences led her to the Cyber Self-Defense project. “I tried to help my friends cope but couldn’t stop the cause. Being part of the Cyber Self-Defense Project, I can help so many more people.” As one of the peer researchers on the Project, April helps survey young women about their experiences with April Luu, speaking about her youth democracy video cyberbullying, internet luring and cyberstalking. Shared experiences of a peer “I’ve seen that many young women don’t encourages people to be open about their anreport the violence. They feel intimidated and swers to the survey questions. Those answers will vulnerable. I know this project can help.” help shape a strategy to address cyberviolence in the community.

IMPACT Survey findings were discussed with researchers, partners and funders at the Webbing with Wisdom conference in May 2015, and will be used to shape a strategy to help young women increase their ability to protect themselves from cyberbullying, internet luring and cyberstalking

ST. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Working to a better future Paul William Scott and Heather McLean had one thing in common: no hope of steady work. IMPACT Improved confidence, selfimage and career prospects for 74% of participants in our Employment Ontario programs through employment, training or return to school

Paul was struggling to make ends meet on the Ontario Disability Support Program. “I tried other employment agencies but my age limited my options. And some people were judging me because of my mental health issues.” Heather also struggled keeping a job for nine years because of panic attacks. After recovering, finding a job was difficult. “I was out of work for so long, I was worried I didn’t have relevant skills in the workplace.” Right from the start, our Employment & Training Centre staff helped Paul and Heather strengthen their resumes, understand their strengths, and gain confidence in themselves.

Paul William Scott

Paul took advantage of free training to gain his food handler certification. “My advisor placed me at the Good Sheppard Ministries in the community kitchen, and into a Peer Support Education program through Work for Change. I gained a lot of practical skills I can use on the job.” Heather qualified for the Youth Employment Fund, which helped people under 30 who were unemployed and out of school. She quickly found work as a clinic assistant for the Village Family Health Team. Heather has since earned a promotion and raise, and is going back to school part-time to further her career. Today, Heather and Paul share something else: a path to a better future.

Heather McLean

Karshell McCaffe practices her dance moves through our Breaking Boundaries physical recreation program.

Bust a move, cut a rug, boogie ... When 13-year-old Karshell McCaffe first came to the Youth Arcade, it was like she had forgotten how to be happy. Quiet, she was uncertain about who she was, where she was going, and who her friends really were. What she did know, was that she loved to dance. She got the opportunity, through our Youth Services’ Breaking Boundaries physical recreation program. Karshell was introduced to our services through our high school outreach. She wanted the chance to learn more about dance and that is exactly what she found. With the help of the City Dance Corps, Karshell and other youth in the program had the opportunity to learn dance fundamentals from professional instructors, a service they could not otherwise afford. They also saw firsthand the benefits of working

together for a common goal, and the dedication needed to get there. Together with her friends in Breaking Boundaries, Karshell is focused on training for the STOMP Urban Dance Competition/Showcase, held at the Sony Centre for the Performing Arts in early June. She smiles a lot these days, and with good reason.

IMPACT Improved physical health, greater self-confidence, and stronger social networks for 45 young people through Breaking Boundaries’ physical activities

ST. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Katrin Clouse, mediating a dispute in the Corner Drop-in, holds her talking piece, a mediation tool that shows it is her turn to speak.

Transforming justice IMPACT Increased capacity to cope with conflict in their lives and the ability to help prevent and resolve conflicts in their community for 12 peers trained in restorative justice mediation

When Katrin Clouse spoke about her art at a show at Metro Hall, she realized the irony. “I slept there, through the Out of the Cold program. I never believed I could be back here for something like this.” The art show was part of a pilot Transformative Justice peer project geared toward helping participants from our Corner Drop-in. Delivered in partnership with Rittenhouse, the project started with an art component that encouraged community building and an understanding of restorative justice. The next phases included mediation training, and finally, mediating disputes in the Corner, and the community itself. Throughout the project, Katrin and her peers learned about de-escalation strategies, conflict resolution styles, stigma and discrimination,

personal resiliency and communication skills. They also gained confidence, self-esteem and the ability to handle conflict in their own lives. Katrin saw firsthand the power of restorative justice when she mediated a tenant/landlord dispute. “One of the building staff broke down in tears after realizing how his actions contributed to the problem. The process was rewarding for everyone. It brings out people’s empathy and helps them heal. It really does change you.”

Freedom from abuse The Province of Ontario is taking action to stop violence against women. At St. Stephen’s, we are right there with them. On December 8, M.P.P. Tracy MacCharles, the Minister Responsible for Women’s Issues, held a press conference at our Augusta Centre to announce a province-wide public awareness campaign. As part of the initiative, we partnered with COSTI Immigrant Services to create a new culturally-sensitive fotonovela that helps people identify the signs of abuse, and understand how they can help victims of abuse. Targeted to newcomers with lower levels of English literacy, “Let’s Talk About It: Freedom From Abuse” uses simple dialogue and photos to improve readers’ comprehension about the issue, and the rights and freedoms enjoyed by everyone in Canada. That understanding makes

it easier for English language instructors and fellow students to reach out and help women who suffer from domestic abuse.

“Violence against women impacts everyone regardless of socio-economic or cultural background. Helping Ontarians in our diverse communities recognize the signs of violence while learning English is innovative.” — M.P.P. Tracy MacCharles, Minister Responsible for Women’s Issues

IMPACT 10,000 copies of the Fotonovela were printed and distributed to social service agencies and newcomer learning centres across Ontario to help newcomer women recognize the signs of abuse and know how to get help

Pages from the fotnovela, Let’s Talk About It: Freedom From Abuse

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Twelve is the new ten IMPACT Increased physical health and improved levels of self-esteem, confidence and ability to cope for 221 people, resulting in a 62% decrease in emergency department use and 71% decrease in withdrawal management services

Jake Sebastian grew up in family with a multi-generational history of physical abuse and substance use. It left him angry and broken. “I wasn’t expecting anything good in life. I had no life plans except for getting drunk to numb the pain. After being in and out of rehabs for years, I didn’t believe anybody or anything could help me.” Three years ago, Jake hit rock bottom. He was in hospital emergency rooms every week. Fortunately, he was referred to our Toronto Community Addictions Team (TCAT). At TCAT, Jake received intensive support to address his substance use, physical health concerns, housing needs and trauma related issues. “The approach at St. Stephen’s is so good. My case worker taught me more about myself

than I ever knew. It helped me feel good about myself and accept others as they are.” Today, Jake is thriving. “I’m a much happier person and I don’t need alcohol to feel better. I signed up for a creative writing course, started a relationship and do deliveries for a small catering company. A year ago, none of these wonderful things were possible for me. On a scale of one to ten, I feel like a 12!"

Jake Sebastian making a delivery to our head office.

M r

‘…day upon day, joy upon joy…’ *

am h N

in his daily exe ing part rcise k a t regi an V me h m n Ki

* from the English translation of Pipa Xing

Pipa Xing and Chang Hen Ge are the favourite poems of Mr. Nham Kimh Van. He could spend hours reciting them or playing the yehu, a traditional musical instrument from China. But that was before Mr. Van suffered a stroke. The lingering physical effects weighed on his mind. Mr. Van became withdrawn, sitting in the kitchen the whole day listening to the radio. His wife looked after him the entire day. But with her encouragement, Mr. Van cautiously tried the Adult Day Program at our Seniors Activity Centre. “Staff paid attention to every small detail and made me feel welcome, connected and relaxed. I felt better the first day after exercising. And they were so great at encouraging me to move, even asking me to get up and come

to different tables during afternoon games. I know I move much better because of how much they care.” Today, his wife and friends have seen a huge change. Mr. Van is energetic and eager to discuss the poetic merits of renowned 8th century Chinese poet, Bai Juyi, sample the different cuisines prepared at the Centre, and even practice Tai Chi. “Every day I look forward to the program. There are so many great things to do, great staff, and great friends.”

IMPACT 30 minutes of physical exercise each day for 15 frail seniors improves physical health, increases mental activity and reduces risk of depression

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5



Thank you to those who helped us live our vision


hank you to our St. Stephen’s colleagues who have helped us provide inclusiveness, harmony, empowerment, opportunity, social justice and quality of life to some of Toronto’s most vulnerable men, women and children. FATIMA ALVES

After 40 years at St. Stephen’s, our Childcare Director, Fatima Alves retired in January 2015. As Director, Fatima’s exceptional guidance helped grow our program: Starting in 1974 with only 30 preschool children, our childcare program expanded to provide care in four locations for more than 250 children each year, ages three months to ten years. Through Fatima’s insight and dedication, children in our care continue to thrive in a safe, nurturing space. Fatima also managed our childcare’s accommodation of the Toronto District School Board’s switch to full-day kindergarten. LIANE REGENDANZ

On March 31, 2015, Executive Director Liane Regendanz stepped down after 30 years at St. Stephen’s.

Liane’s passion for improving the lives of the city’s most vulnerable people brought her here in 1986 as our Manager of Youth Employment Services and led her to the Executive Director’s chair in 1997. Her unwavering commitment strengthened our services in nine locations, helping us serve more than 25,000 people each year. Liane was awarded the inaugural Frances Lankin Community Services Award in 2012, for her significant, sustained contribution to the non-profit community service sector in Toronto. RANDI REYNOLDS

Randi Reynolds, our Manager of the Wellness Promotion team retired in January 2015 after 14 years here at St. Stephen’s. Our Wellness program focuses on women’s health, HIV/AIDS education and support for newcomer pregnant women and new mothers. Whether it’s the annual AIDS walk, LGBTQ paper game or recent fotonovela about

domestic abuse, Randi’s ingenuity, compassion and hard work helped us reach thousands of people each year. EILEEN SHANNON

Our Director of Community Programs, Eileen Shannon, is retiring on July 3, 2015, after nearly 12 years at St. Stephen’s. Her outstanding leadership has dramatically influenced our community programs, including Conflict Resolution & Training, Housing & Homeless Services, Wellness Promotion and Youth Services. Eileen has been a long-term supporter of our Board Program Committee and more recently our Program Population Reviews helping to ensure our programs remain vibrant and relevant for the future.


On May 12, 2015, we lost our beloved Director of Employment & Training, Randy Heasman, after an almost three-year battle with cancer. He faced his battle with the same courage, tenacity and determination that he brought to his work every day. Throughout his 30 years with St. Stephen’s, Randy wore many hats; his natural leadership qualities and positive personality were apparent as he progressively moved from his first position as an outreach worker to becoming the Director of Employment & Training in 1997. Randy is greatly missed by all who knew him.

New Associate Executive Director Lidia Monaco joined us in April 2015 as our new Associate Executive Director. She has an amazing 21 years of senior management experience at multi-service neighbourhood centres in Seniors Services, Neighbourhood Services, and Children, Youth and Family Services. With her broad knowledge, Lidia has already fit in perfectly here at St. Stephen's.


Board of Directors

DEPARTING BOARD MEMBERS Nyron Dwyer (Jun 2009 – Jun 2015) Charles Gordon, Board President (Jun 2007 – Jun 2015) Bill Mackinnon (Oct 2012 – Jun 2015) Grace Nalbandian (Jun 2009 – Jun 2015)

BOARD MEMBERS Yogen Appalraju Maureen Atkinson Lory Corso Nyron Dwyer

Zahra Ebrahim Rob Ecclestone Serkan Eskinazi Charles Gordon

Howard Green Sarah Hurrle Bill MacKinnon Ann Mitchell

Grace Nalbandian Mark Smye Yuko Sorano

Sharry Aiken Kyle Peterson Jerako Biaje

Cynthia Bliss Barbara Mellman

COMMUNITY COMMITTEE MEMBERS Charlene O'Connor Karen Loftus Mohamed Hassan

Volunteers from Ironbridge Equity wrap presents and decorate the Corner Dropin for our participants

Sarah Doyle Tracey Rees Peter Khela

Between them, Charles, Grace, Nyron and Bill have sat or chaired every committee of the Board of Directors. In the past six years they helped expand our financial success, program outcomes, fundraising growth, advocacy profile and labour relations. These dedicated members have impacted all aspects of our organization and brought diverse community and professional views to our discussions. Thank you so much for your tireless volunteer work!

THANKS TO OUR VOLUNTEERS! In 2014–15, 546 members of the community, including service users, students, parents and grandparents, volunteered their time to support their neighbours. You gave 29,385 hours of your time! We could not do it without you. On behalf of our staff and the people whose lives we help to improve, thank you for your generosity!

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5





ll our visionary donors, partners and funders recognize that excellence and opportunity go hand in hand. You made 2014/2015 a great year at St. Stephen’s Community House. We are proud to be a United Way Toronto Member Agency.


Access Alliance Multicultural Health and Community Services

Citizenship & Immigration Canada

Asian Community AIDS Services

Health Canada


Service Canada Status of Women Canada

PROVINCIAL Ministry of Children & Youth Services Ministry of Citizenship, Immigration and International Trade Ministry of Education

First Work - OAYEC Fred Victor

George Brown College

Assets Coming Together For Youth

Green Skills Network

Ryerson University

Hassle Free Clinic

Bellevue Square Park Residents Association

Holland Bloorview Kids Rehabilitation

St. Elizabeth Health Centre

Boundless Adventures Association

Humber College

Butterfly – Asian and Migrant Sex Workers Network

Innoweave Youth CI

Scadding Court Community Centre

Jane/Finch Community and Family Centre

Seaton House

Canadian Centre for Victims of Torture

Ingram Gallery

Kensington Art Academy

Central West Toronto Health Link

Ministry of Training, Colleges & Universities

Community Living Toronto

Ontario Women’s Directorate

Concurrent Disorders Support Services

Toronto Central Local Health Integration Network

Co-operative Housing Federation of Toronto

Lawrence Heights InterOrganization Network

Chartered Accountants of Ontario

Mainstay Housing METRAC

COSTI Immigrant Services

Mid-Toronto West Health Link

Daily Bread Food Bank

Motivate Canada

Davenport Perth Neighbourhood and Community Health Centre


Toronto District School Board

PARTNERS AND INKIND SUPPORTERS 736 Outreach Corporation Adelaide Resource Centre for Women AIDS Committee of Toronto

Regeneration Community Services


Ministry of Tourism, Culture and Sport

Toronto Arts Council

Parkdale Community Health Centre

Friends of Kensington Market

Central Toronto Community Health Centre

City of Toronto

Parents for Better Beginnings

Regent Park Community Health Centre

Ministry of Health & Long-Term Care


Ossington Men's Withdrawal Management Centre

Diocese of Toronto, Anglican Church of Canada East Metro Youth Services Eritrean Youth Coalition

Kensington Bellwoods Community Legal Services Kensington Health Centre -Kensington Gardens Kensington Market BIA Krudar Muay Thai

Nellie’s North York Community House NPower Canada Ontario Non-Profit Network Ontario Women’s Directorate

St. Michael’s Hospital – Inner City Health Associates

Second Harvest Food Bank Seneca College Sherbourne Health Centre Sistering Social Capital Partners Social Innovation Generation @MaRS Social Planning Council of Toronto South Riverdale Community Health Centre Street Kids International Sustainable TO TELUS The Apple Store The Gerstein Crisis Centre The Stop Community Food Centre Toronto Catholic District School Board Toronto Community Care Access Centre Toronto Community Housing Corporation

Toronto District School Board Toronto Drop-in Network Toronto Employment and Social Services Toronto Foundation for Student Success Toronto Neighbourhood Centres (TNC) Toronto Parks and Recreation Department Toronto Preschool Speech and Language Services Toronto Public Health Toronto Western Hospital – University Health Network Unison Health and Community Services University of Toronto University Settlement House West Neighbourhood House Women’s College Hospital Wood Manufacturing Council Woodgreen Community Services York University


($50,000–$99,999) P. & L. Odette Charitable Foundation


($10,000–$49,999) 736 Outreach Corporation J.P. Bickell Foundation Brookfield Partners Foundation


BrookField Asset Management Inc. - Jack Cockwell Emerald FoundationRochelle Rubinstein Green Shield Canada Foundation Intact Foundation Lawrence Family Foundation Bill Mackinnon

Charles B. Gordon

Charles Coupal

William Hinder

Donna Dasko

William & Mary Horan

Jose M. Dores

Lynda Hamilton

Marc-Andre Dufour

Ironbridge Equity Partners Ltd

Keith Durrant

Jackman Foundation

Peter Firkola

A & A King Foundation Loblaw Companies Limited

Nyron B. Dwyer Janet R. Gouinlock Great-West Life Howard Green

The Catherine & Maxwell Meighen Foundation

Madeline Lunney & Geoff Grayhurst Valerie March-Bennett

Elizabeth D. Hamilton

RBC Foundation

Theodore & Connie Marras

Geoff Horton John Krukowski CA

Ann F. Mitchell

A. E. MacKay

Motion Clothing Company LimitedNancy Moore

Anargyros Marangos

Sprott Foundation TELUS Corporation Tippet Foundation



Fatima Pacheco

CP24/CHUM Charitable Foundation

The Pottruff Family Foundation

Evans Investment Counsel- Robert Evans

Liane Regendanz

Maple Leaf Foods Inc.

David C. Rich

B & B Hamilton Fund

Murray Martin Keli Mersereau Grace Nalbandian Simon Puviraj Andrea Rosen Cam Russell

Augusta Fruit Market Ltd.

Bernadette Davis

Christopher Bailey

Jack P. Denning

Marsha Baillie David E. Baird

K. R. Jones & G. Deridder

Eileen Barbeau

Dianne Dias

Dror Bar-Natan

Wendy L. Dicker

Florence Barwell

Colin R.C. Dobell

Kent Bassett-Spiers

Kale Donner

Margaret Bennet-Alder

Craig Donovan

Denise Bezaire

Annette Driedger

Lisa Binnie

Shirley Dyck

David Blewett

Zahra Ebrahim

Bloor-Bathurst Interchurch Gathering Spot

Penny Ecclestone

Ann Boehlke Daniel B. Bogue Suzanne Bond David W. Booz Brenda Bradlow Lynn E. Brennan

Linda & Alan Slavin

F.K.Morrow Foundation Mark Smye

Jennifer A. Scott

Farhan Syed

Rio Can Management (BC) Inc.

Amelia F. Sims Chapter IODE

Peter Tsakoniatis


Bill Sinclair

Peter Yao


Terrance Sinclair

Yonge Street Mission

4 Anonymous

Jacqueline Solway

Fatima Alves

David Sterns Professional Corporation - David Stern


Derek Leigh Carson

9 Anonymous

Elizabeth Carveth

Mervyn D. Abramowitz

Erika Chandler

Tom's Place - Tom Mihalek

Joseph Albert

C.M. Chiba

ACS: Alcohol Countermeasure Systems

Robert and Virginia Chisholm

Yogen Appalraju Maureen Atkinson & John C. Williams Cynthia Bliss Rosemary Chan J.S. Cheng & Partners Inc. Lory Corso David Crawford & Julia Holland Laura Dinner Lynn Eakin Serkan Eskinazi Andy Gallagher

Jane M. Wilson Avrum Udaskin


($500–$999) Anonymous Rosemary Bell Carmichael, Birrell, Loberto Corp. Peter Cory

Robert Vipond


Robert Allsopp Dorothy Amos Philip Anisman Malcolm & Carolyn Archibald Stephen Au

Celia Denov

Ariel Balevi

St. George's Society of Toronto

William W. Somerville

G. Dekenga

Jacqueline H. Brookes Jacqueline Brooks Grace Brooks Barbara Bruser Thomas G. Budd June Bushell Judith C. Campbell Giselle Campoli

Michael Cooke Catherine Cotton Marc Coulavin George Cowley Lois Croft M. Anne Curtis Edward & Huong Dakin

Elizabeth Evans Robert Everett-Green Susan Farkas Fee Chui Har Barbara Fischer James T. Fisher Margaret Fisher Robert Fothergill Francine Freeman Whitney French Bert D'Antini & Judith Gans-D'Antini Ellen Gardner Estee Garfin David & Helena Garlin Robert Gilchrist Chris & John Gilmour John Gladki Marie Glass David Goldbloom Gerald Goldman Elizabeth Gordon Robert Graham Manuel & Lucia Granados Tim Grant Mary B. Greey John Gregory Michael Gretton

S T. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5




Louise T. Guillemette

Victoria Lee

Scherazad Musaphir

Dan Scrimger

Matthew Valic

Wayne Gwillim

Maureen Lennon

Yolanda Nadalini

Carol Shea

Peter Van Capelle

Elizabeth Hanson

Mona Levenstein

Betty D. Nelson-French

Show Kids You Care

Anthony Van Leeuwen

Colin Hardman

Bryna Levitin

Miriam Newhouse

Saara Siddiqi

Lorena Vicente

Kathryn L. Hawke

Frank Lochan

Chi Nguyen

Maggie Siggins

Hanna Heger

Rebecca Lock

Edward Silva

Henry G. Hiebert

Jane Low Beer

Nick & Lynn Ross Charitable Foundation

A. Roy and Hazel Voelker

Stafford Higgins

Arthur D. Lowe

Helen Orr

Rory "Gus" Sinclair

David Hilton

Torry Lowenbach

Ruth Hogg

Pamela Lowry

Les Horswill

Susan Lumley

Harald Hough

Clara Lumsden

Hui King Fook

Terence MacartneyFilgate

Irene Hunter Sarah Hurrle Huynnh Hong Xiem

Nona MacDonald William A. MacKay

Kathleen Ingleson

Linda D. MacKeigan

International Brotherhood of Electrical Workers

Joanne Mackie Mary Ellen Mahoney

Eleanor Ip

Michelle Mawhinney

Eva Janecek Russell Janzen Ross Jolliffe Donna Jones Elizabeth Jones Daniel Bernstein & Tamara Jordan Jovinex Housekeeping Services Inc. Dr. Kassel David & Julia Keeling Jill Kelsall Beth Kesselman Stanslav Kirschbaum Patricia Kishino Martin Klein Ho-Kok Kohler Mrs. Koneri Richard Konopada H. V. Koring

Donald S. Marshall Fannie A. May Pauline Mazumdar Joseph McBride Sandra McCallum David & Inez McCamus Gordon H. McCaslin Ian McCombe & Elizabeth Ritchie James K.McDonald Marion McDougall Robert McKegney Carole McKiee Bryan McKinnon Kathleen McMorrow John A. Miceli W A Derry Millar Jean Miller Andrew Milne-Allan

Michael S. Paiva Jocelyn Paris Stephen & Carmen Paterson Aurel & Rosemary Pauer Nena Pendevska William Pengelly Maurice & Marianne Perrin Frederick Peters Mary Jane Phillips Roque N. Pinto Florentino Pires Jenny Poon Harvey Poss Robert A. Prince Private Giving Foundation Andrew Pruss Heather Pyle Angelina Raposo Kelly Read Diana Regendanz Paul H. Reinhardt Larry W. Rich Jennifer M. Ross Wendy Rothwell Reid Rusonik James Saloman Marianne Scandiffio Silvan Schaller John Scheffer

Uwe Krebs

Mirus International Inc-Tony Hoevanaars

Patricia Lacroix

Anne Moran

David Schlanger

Eric & Laura Lane

Mr. Security – Myron Rosil

Kathleen Schneider Tania C. Sclocco

Eleanor Connie Munson

Mary Scott

J. Spencer Lanthier Audrey M.Lawther

Shane & Jennifer Schick

Maria Silva Joan Sinclair Brian Slattery Susan Smith Pamela Smye Janet Solberg J. Francien Solitar

Nicholas Volk III Janet Waddington William & Amy Wadley Mary Walsh Hubert L.Washington Mary C. Watson Carla Weinberg Ann L. Weiser

Mary Kay Sonier

William Weldon

Fondation Alex U. Soyka

Jim & Ruth Wheler Margaret Wheler

Joanne Spadafora

Patrick Whitley

Vasu Srinivasan

Victoria Wilson

James N. Stanley

Janet Winhall

Marion Stendon

Jack and Nan Wiseman

Kimberly Stevenson

John & Sue Wissent

Neil Stevenson

Loretta Wong

Michael McLean Stewart

David Wright

Janet Stuart Richard Sugarman

Martin Chak Kwan Yeung

Tam Big Yun Sun

Joanne Young

J.E. & Barbara Tangney Igor G. Taraschuk A.W. Tassie Charles & Carol Tator Carol A. Thompson Judith Thompson S. Anne Todd Robert Torokvei Arthur Treloar Jean Tremayne Boleslavas Trinka Try-Scott Transport Systems Ltd. Elizabeth Tsihlias Aline Tso University of Toronto Harish Vaishnav

Leslie Wright

Thanks to our donors who contributed between $1 and $99. Thank you to all our staff and supporters who donate to United Way Toronto. We are also grateful to the many businesses and nonprofits we work with annually through job and community service placements and joint initiatives. We apologize for any errors or omissions in our Donor Roster and respect the wishes of donors requesting anonymity. Please direct any inquiries to 416-925-2103 x1256.


For the year ended March 31, 2015 REVENUE Fees Childcare Parent Fees City of Toronto Grants & Donations Federal Government Province of Ontario City of Toronto United Way of Greater Toronto Donations Social Enterprises Interest and Sundry Income EXPENDITURES Audit and Legal Amortization — building used for programs Building Occupancy Employee Recruitment and Training Food Services Membership Office and General Program Supplies and Expenses Promotion Purchased Services Salaries and Employee Benefits Transportation and Travel Trainee Remuneration

2015 1,205,299 1,761,331 1,925,912 6,348,534 1,296,715 535,530 557,167 301,440 73,403

2014 1,165,740 1,771,325 2,035,517 5,713,561 1,225,239 545,998 518,591 306,327 86,285

$ 14,005,331

$ 13,368,583

52,760 174,659 1,017,604 60,271 222,873 16,634 298,068 384,701 106,244 903,129 9,337,677 31,967 1,353,872

46,377 174,659 966,660 62,116 223,567 13,361 302,144 304,605 110,719 961,041 8,911,269 33,839 1,184,841

$ 13,960,459

$ 13,295,198



Excess of Revenue over Expenditures This is an unaudited statement. Full statements are available on request.

Interest and Sundry 1% Social Enterprise 2%

Federal government 14%

Donations 4% Child Care Parent Fees 9% United Way 4% Toronto


City of Toronto (grants and fees) 22% Province of Ontario 45%

Building Costs 9% Administration 9%


Toronto Drop-in Network 1% Neighbourhood Support 1% Wellness Promotion Childcare Services 4% Services 23% Youth Services 5% Conflict Resolution Services 3%

Homeless Services 21%

Senior Services 5% Direct Program Costs 82%


Language Training & Newcomer Services 12%

Employment & Training Services 25%

ST. S T E P H E N ’ S COM M U N I T Y H O U S E A N N U A L R E P O RT 201 4– 1 5














VE. INA A SPAD ta s Augu ue v Belle





. N ST





inco Lipp

9 CONFLICT RESOLUTION AND TRAINING – NORTH YORK Jane / Finch Community Centre 4400 Jane Street, Toronto, ON M3N 2K4 416-663-2733 x255


rd Oxfo


p o rt

. R ST

6 KING EDWARD CHILD CARE CENTRE 112 Lippincott Street, Toronto, ON M5S 2P1 416-925-2103 x5110




5 WATERFRONT CHILD CARE CENTRE 635 Queens Quay W., Toronto, ON M5V 3G3 416-925-2103 x1765

7 KENSINGTON HEALTH CENTRE Senior Activities Centre (Suite 360); Toronto Community Addiction Team (Suite 108) 340 College Street, Toronto, ON M5T 3A9 416-925-2103 x3100 (seniors) x3000 (tcat)


H Park


. A RD



4 HARBOURFRONT CHILD CARE CENTRE 650 Queens Quay West, Suite 101, Toronto, ON M5V 3N2 • 416-925-2103 x1765

8 NEWCOMER CENTRE Language Training and Newcomer Services – North York 5231 Yonge Street, Toronto, ON M2N 5P8 416-925-2103 x1797





3 EMPLOYMENT & TRAINING CENTRE Employment & Training; Community Development and Social Action 1415 Bathurst Street, Toronto, ON M5R 3H8 416-925-2103 x4000



2 AUGUSTA CENTRE Housing and Homeless Services – Corner Dropin, L.L. Odette Place; Youth Services; Language Training and Newcomer Services 260 Augusta Avenue, Toronto, ON M5T 2L9 416-925-2103 x2240


on Nort ress Emp



Conflict Resolution & Training; Wellness Promotion; Childcare; Administration 91 Bellevue Avenue, Toronto, ON M5T 2N8 416-925-2103 x1221

lie llers

. ay W

s Qu een’






Annual Report Credits Writing & Editing Edward Akler, Francine Freeman, Liane Regendanz, Bill Sinclair Photography Vincenzo Pietropaolo, Francine Freeman, Liane Regendanz, Oksana Osadcha, Toronto Star Design WriteDesign Printing C&D Graphic Services For the e-version of our Annual Report 2014–2015 go to

Profile for SSCH

St stephen's community house annual report 2014 2015  

St. Stephen's Community House Annual Report 2014-2015

St stephen's community house annual report 2014 2015  

St. Stephen's Community House Annual Report 2014-2015

Profile for ssch