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 Thanks to Danceology and future stars for raising money for our Housing and Homeless Services  Volunteers showing some of the food for sale at our annual Seniors’ Bazaar

 Jane Deng, Manager of Lord Lansdowne Childcare Centre and Bill Sinclair, Executive Director, celebrated the Centre’s opening in September

A N N UAL R EPORT 2 0 1 7–2 0 1 8  At the heart of the work we do … our staff!  Premier Wynne holds a press conference at our King Edward Child Care Centre, announcing funding for new child care spaces across Ontario

 Having fun with thousands of people at the Toronto Pride Parade

 Shewitt and her daughter enjoying the celebration at Regent Park’s Parents for Better Beginnings perinatal clinic  April and Lydia shared their experiences and the benefit of webwise.ca after the Tarragon Theatre’s performance of Girls Like That



Programs and Outcomes In 2017–18, St. Stephen’s Community House assisted 25,215 people who made 325,674 visits to our 12 program locations across Toronto. YOUTH SERVICES Drop-in, academic and employment support, mental health, arts, recreational and justice programs for 1,947 youth Read about Born in the Hood, Raised on the Block: Stories from the Street on p. 10.

HOUSING AND HOMELESS SERVICES Services for 5,066 people who are homeless, marginally-housed and those with mental health and substance use issues Read about our Peer Program and new Peer Leadership Centre on p. 17.

SENIOR SERVICES Friendly, stimulating activities for 1,328 seniors in Mandarin, Cantonese, Portuguese and English Read about our computer classes on page 14.

EMPLOYMENT & TRAINING CENTRE Training and workshops helped

9,447 youth, newcomers, and job hunters find work Read about the Retail Career Pathway Program on page 8.

CONFLICT RESOLUTION & TRAINING Community and workplace mediation, conflict management, public workshops, consulting and training served 2,623 people Read about our partnership with Humber College on p. 19.

CHILDCARE Five provincially-licensed child care centres provide safe and educational child care for 452 children, ages newborn to 12 years Read about our Lord Lansdowne Childcare Centre on page 7.


NEWCOMER SERVICES English classes and settlement support for 2,899 newcomers to Canada, and services for pregnant women

were engaged to tackle the root causes of poverty through social change

Read about Connecting Women on page 15.

Read about our campaign for Decent Work on p. 20.

495 participants and staff

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Howard Green, Board President, Bill Sinclair, Executive Director, and Cathy Hennessey, Board Vice President

Fairness, equity and justice


e are filled with gratitude and hope for the future as we share our heartfelt appreciation for our peer leaders, volunteers, Board Members, staff and donors. To all of you, a big thank you for contributing to, and working for, a stronger, more just community. There were so many stirring moments this year: the important fight for Decent Work in our province; the joy of welcoming dozens of families to our new child care centre; channeling our heartbreak from overdose deaths in the city into life-saving actions; the pride of reading Born In the Hood, the latest book from our youth; and the hope our new Peer Leadership Centre brings by training peer leaders for employment and community building. Please enjoy this Report and the inspiring stories of Dargine, Shakirat, Julia, Magda, Bryan and others. These are a handful of the 25,000 stories that are told every year at St. Stephen’s.


Strategic Directions 2017–2021 OUR MOTTO


Creating opportunities. Strengthening communities.

1. Be a leading and learning anchor organization that values community development. We will go where the need is greatest and where we can best contribute to building healthy communities.

OUR VISION St. Stephen’s envisions an inclusive community in which harmony, empowerment and opportunity create social and economic justice and a better quality of life for all. OUR MISSION St. Stephen’s works with individuals and communities in the City of Toronto to identify, prevent and eliminate social and economic inequality by creating and providing a range of effective and innovative programs and services.

2. Focus on tackling social and economic injustice and poverty, with an emphasis on key social determinants of health such as employment, housing, education, and health care. Our services will focus on access and equity for the most disadvantaged. 3. Continue to evolve as an organization and ensure that our practices reflect our commitment to Decent Work. Growth will be supported by telling our story and sharing our impact. STRATEGIC DIRECTIONS HIGHLIGHT Our mental health strategy recognizes the impact of trauma and mental health issues on participants in all programs. This strategy can be seen in recent enhancements in our: • Employment & Training Centre where social workers improve job seekers’ self-awareness and ability to succeed at work; • Housing and Homeless Services, where case managers help peer workers find meaning and stability by helping others; • and Youth Services, where young people in our on-site mental health clinic learn to cope with trauma that prevents them from achieving their potential.

A N N UAL R EPORT 2 0 1 7–2 0 1 8 Inset: Jarred Charles came to our 91 Bellevue Ave. childcare as a toddler Main: Jarred today with his mother Betty at our schoolbased Lord Lansdowne childcare

Orange smoothies and Lego™ Our nurturing childcare centres make sure children have fun


hen parents think about childcare, they think about caring, healthy environments, where their children will learn and be safe. When their children think about childcare, they think about fun. For Jarred Charles, the fun began at our 91 Bellevue Childcare Centre as a toddler. A few years later, Jarred started elementary school at King Edward and joined our childcare centre at the school. And when he switched to the Lord Lansdowne school, he joined our newest childcare centre there. Lord Lansdowne accepts children ages five to 12 from the schools on site: Lord Lansdowne and the daVinci school. Jarred was there for the Centre’s opening, just in time for the 2017–2018 school year. And the important thing for Jarred at each Centre: fun. “The first thing I remember at Bellevue was the big play area and the computers. And the food Noemia made. That was the best. King Edward had a big playground and I liked making the yummy smoothies. At Lord Lansdowne, we play basketball or with Lego™. And Matt and Tom are pretty funny. I met my friend Judah at King Edward — he’s here with me at Lord Lansdowne too. I don’t know what I’d do if I didn’t go to child care.” We’re not sure either but we’re guessing it wouldn’t be as much fun …

CHILDCARE IMPACT Working parents have a safe, nurturing space to care for their children, from infants to 12 years


children in our care in 2017–2018


Shakirat Atanda used the Retail Career Pathway Program to find work and get her education back on track

EMPLOYMENT & TRAINING IMPACT Out of school youth get paid training and work experience to help them start their retail careers


of at-risk youth in the program were hired after work placement

From food bank to Royal Bank Shakirat Atanda found her path to a brighter future through retail training


fter Shakirat Atanda immigrated from Nigeria to get her Master’s Degree, things got rough pretty quickly. “I was all alone. It was tough to pay the bills and I had to drop out of school. I had to use the food bank and clothing bank. I didn’t know what to do. A friend told me about St. Stephen’s Employment & Training Centre. Staff helped me with my resume, then suggested the Retail Career Pathway Program.” Funded by the United Way, the Program provides intensive training that helps young people between the ages of 17 and 29 who are not in school prepare for a retail career. It includes paid training, a work placement and certification from the Retail Council of Canada. “In the Program, staff focused on personal and communication skills, like how to prepare for interviews. Things like how to ask questions, how not to fidget, and how to impress the interviewer. But they also explained about short and long-term goals. That sounded easy but it was really tough! Staff gave me confidence and direction. They made me realize I could do more. In just three months, I was working at RBC. It’s my first job in Canada! Next year, I’m going to apply to the Rotman School and get my degree. St. Stephen’s is my superhero!”

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Changing youth conflict

Teacher Dargine Rajeswaran has seen the impact of our GameChangers school mediation program


s a teacher who became supportive of one party that was involved in conflict, I was concerned how mediation would go and the lasting impact. When my student’s parent was unavailable to participate in mediation, the student requested that I join and I’m so grateful that I did. (St. Stephen’s staff and the peer mediator) were so comfortable in the tense space at the beginning, which allowed the parties to feel more at ease. The process was smooth and allowed each party to feel heard individually before moving into the real mediation between parties. I was also able to build a relationship with the other party - it was clear that there were no “sides” in the space. What arose out of this mediation was sincere and so much deeper than I imagined. Through authentic apologies and boundary creating, these students actually went from a violent assault and moved into becoming friendly with one another. The conflict was truly resolved. I was able to see both students flourish within the school again. The mediation had me holding back tears! I appreciate the work done by this team. By participating in Game Changers, our students learned not only how to apologize and forgive but also how to manage conflict effectively and how to communicate, even in tense situations.”

GAMECHANGERS IMPACT Students resolve conflict by improving their empathy and communication skills


of GameChangers cases were resolved without school suspension or the criminal justice system

Dargine Rajeswaran, teacher at Westview Centennial Secondary School, saw firsthand how our GameChangers mediation program teaches students to resolve conflict


“The streets take away your freedom, friends, family … ”

New book by youth for youth living in social housing

BORN IN THE HOOD IMPACT Young people in low-income neighbourhoods learn to cope with their past and make healthier, safer lifestyle choices


youth from 18 social housing neighbourhoods in Toronto shared their stories through interviews, workshops and submissions


e knew what drugs looked and smelled like. We witnessed drug deals and beatings, arrests and raids, and worse. Our lives were filled with not having enough food, a single mom working three jobs, or having one pair of shoes for the school year. We’re used to hearing sirens, watching people in handcuffs, finding blood on the ground and visiting someone in jail … and we weren’t even teenagers yet. We are looked down on, judged, discriminated against and harassed, all because of where we live.” – excerpt from the preface, Born in the Hood, Raised on the Block: Stories from the Streets The latest in our books for youth by youth, Born in the Hood, shares personal stories of challenge and survival. Written as letters to their younger selves, the stories in the book focus on helping other young people understand the implications of their actions, and that their futures aren’t written in stone. The young authors dedicated this book to all the parents in social housing, who are doing the best they can for their families and to all the young people who are impacted by life in the Hood.

Youth authors celebrate the launch of their book, Born in the Hood, Raised on the Block. Stories from the Streets

A N N UAL R EPORT 2 0 1 7–2 0 1 8 The Kensington Art Academy helped Magda Uculmana-Falcon become a better artist and a better person

More than just an art class

For Magda Uculmana-Falcon, the Kensington Art Academy improved her skills and her sense of belonging with the community


he Kensington Art Academy (KAA) trained me to become a better artist. I’ve really developed my skills in painting, drawing and composition and I am forever grateful. But it has also given me an appreciation for community. Artists can get so lost in our own imagination that we forget about the folks around us. When I come into class, I’m excited about learning, but I’m more excited about the conversations. While we paint, we talk about politics, social issues, personal issues, etc. And the reason why we can do that is because we feel safe! I am free to share my thoughts because I know that I am respected, and that the people surrounding me are willing to listen. We all come from different backgrounds and our desire to create is sparked by diverse influences. But because we come together to make art, we feel a bond. And our location in Kensington Market, a perfect example of Canadian multiculturalism, really influences the message of belonging. For me personally, I can’t afford paint, brushes, and canvases but KAA provides that for me. The financial strain is taken away so that I can create freely and without restraint. KAA has given me a support system, new friends and most importantly, the opportunity to see myself as an artist. I now see the value in my work. I feel confident sharing my perspective with the world. This is more than just an art class, it’s a community.”

YOUTH ART IMPACT Free professional art instruction and supplies give youth an emotional outlet, a method of creative expression and a sense of belonging


hours of free art lessons per youth in the program

ST. ST EPHEN ’S COM M U N IT Y HO U SE Tyler Watts, Coordinator at our Overdose Prevention Site, gets ready for the site opening

OVERDOSE PREVENTION SITE IMPACT People who use substances reduce the risk of death and disease through harm reduction practices


percentage increase in opioid deaths in Toronto (May to October 2016 – May to October 2017)

Nothing about us without us New site prevents overdose deaths


pioid-related overdose deaths are surging in Toronto and Kensington Market is a hot spot. To help prevent overdoses, the Ontario Ministry of Health approved Overdose Prevention Sites (OPS) across Ontario. An OPS provides a safe environment where people can use substances under the supervision of trained staff. These sites follow the principles of harm reduction to reduce the risk of disease and death for people who use substances, and make communities safer by providing an alternative to using on the streets and in public washrooms. The newest OPS is in our Augusta Centre. Tyler Watts, Coordinator of our OPS, shares a little of what the opening week was like: “We’ve had some folks come in, some more than once. We’re building really good, trusting relationships with the people who come in, having conversations about harm reduction techniques and safer use. Creating a welcoming environment and getting the word out that we’re here is just as important as answering questions from the community. We’ve had lots of positive feedback from service agencies and the people who come in, telling us that a space like this was needed in the neighbourhood. They’ve told us that staff are welcoming and knowledgeable, and the space is calm and inviting. They’ll be letting their friends and community know.”

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A house is not a home

Research examines the link between new housing, long-term homelessness and mortality


n Indigenous man in his mid-thirties opens the balcony door to his brand new subsidized housing unit and leaps to his death. His brother dies in a shelter from complications related to heavy alcohol use after several failed attempts at living alone. Another young man asphyxiates on vomit, alone in his room, a week after complaining to his social worker that all of his friends had been barred from his building. A young woman dies of a drug overdose in a housing unit. She doesn’t regularly use opioids, but she is doing what she can to cope with her fear, sadness and hopelessness. Unfortunately, deaths of newly-housed people with a history of homelessness is more common than you think: In Toronto’s west end, over 50% of the recorded deaths of people who were homeless happened when they had housing. The question is: why? To find out, we formed a coalition of agencies, researchers and people with lived experience to further investigate premature and preventable deaths among people who are homeless in Toronto. The Homelessness, Mortality, Research and Advocacy Coalition is examining the link between chronic or episodic homelessness, housing and premature and preventable death, considering the impacts of isolation, substance use and transition stress. Evidence from the research will help governments and social agencies improve health and social outcomes for people who are newly housed and have a history of homelessness and complex needs, including mental health and substance use issues.

HOMELESSNESS IMPACT Evidence-based government and agency policies will save the lives of people who are newly-housed and suffered long-term homelessness


is the mortality rate of recently-housed people in Toronto’s west end who experienced longterm homelessness

Research from the Homelessness, Mortality, Research and Advocacy Coalition means fewer names will be added to the Toronto Homeless Memorial


Mr. Wei and his classmates use the seniors’ computer class to stay connected and keep mentally active

SENIORS’ COMPUTER CLASSES IMPACT Seniors stay connected to the outside world, socialize and maintain mental fitness


of seniors reduced their isolation through our Senior Services

Just google it

Mr. Wei took advantage of the seniors’ computer classes to stay in touch


r. Wei knew there would be an adjustment when he came to Canada in 2003. His children and grandchildren helped with the transition but when Mr. Wei and his wife moved to the west-end, his children weren’t always available. Thankfully, St. Stephen’s was just around the corner. “My wife and I started taking English classes, and then got help with government forms from the St. Stephen’s Senior Services staff where we live at Leonardo Court. They told us about the different programs at the Senior Activities Centre. That was backin 2009. We’ve been coming ever since.” Mr. and Mrs. Wei loved the cooking classes at the Centre and trips to Ottawa and St. Jacobs. But what really excited him were the computer classes. “I wanted to learn for a long time. My nephew showed me a little but I could never remember.” Thanks to funding from the Ministry of Seniors Affairs, seniors in the classes had a special trainer and laptops to help them learn the basics like hardware/software and keyboarding. But the fun part for everyone is the internet. “I like catching up on the news from China. And I search things on Google, like where to go for my physiotherapy.” The hardest part? “Typing. I used to type with one finger. Now I can use both my hands. But I still have to look at the keyboard.”

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Life will be better and better Julia Wang transformed her life through Connecting Women, our newcomer employment program


hen I moved to Toronto, I sent out a couple of resumes. I didn’t get any responses and got a bit depressed. As I was out walking, I saw the St.Stephen’s Newcomer Centre sign. I’m an action person so I went in the next day. One week later I was in the Centre taking the level 6/7 LINC English class. I gained confidence in the class and am more comfortable talking to people. The multicultural lessons also helped me integrate into Toronto’s life and society. Doing well in the class helped me get into Connecting Women. This program changed my life. I learned Microsoft Office, business communication and customer service skills. The program also covered the Canadian workplace, and gave me tools for job hunting and interview preparation. Through the class and talking with the teachers, I began to learn more about non-profits and realized that was my dream - to work in this sector. And I’m so lucky that my dream came true after my work placement. Today I’m working as an administration assistant at CultureLink. My husband joined a pronunciation class at the Centre and is now working towards grade 12 as an adult learner. My son is turning out to be a great reader in both English and Mandarin. I felt so proud when he said, ‘Dad and I do a great job in school, but Mom does a great job in her real job!’”

CONNECTING WOMEN IMPACT Newcomer women improve their employability with business communication and computer skills training, and Canadian work experience


of newcomer women in the program found employment or furthered their training/education

Julia Wang found her job at CultureLink and her passion to help others through our Connecting Women employment program


PEER PATHWAYS IMPACT People with lived experience of homelessness and substance use find meaning and stability through employment


of participants found work or pursued post-secondary education after completing the program

The meaning of work

Peer Pathways restored Bryan Deresti’s self-respect on the road back to employment


or Bryan Deresti, it wasn’t what caused his spiral into substance use and homelessness; it was what would keep him from sliding again. After completing a treatment program for his substance use, Bryan was referred to our Peer Program. “I wanted the opportunity to get some meaning back in my life. Problem was, I felt like I would never work again. The Program gave me what I needed. There was no shame about who I was or what happened to me and the support from staff was unparalleled. After a long time, I had a sense of belonging and community. I felt like there was something I could offer.” Through the Peer Program, Bryan worked at the Overdose Prevention Site in Moss Park and at Art Manuel House, our managed alcohol residence. With that surge of confidence, Bryan sought long-term employment and joined our Peer Pathways program. Peer Pathways gives people with lived experience the skills and training they need to improve their employability, and a four month paid work placement with participating employers. The program also helps businesses and the community by improving diversity and inclusivity in the workplace. Bryan used the program as a springboard to help people like himself at the Fred Victor supervised injection site. “The transition from the programs at St. Stephen’s was seamless. Where I am now, in control and helping others … life has never been better!”

The Peer Pathways employment program helped Bryan Deresti find meaningful work where he uses his experience to help others

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Peer workers like Toby Nicol gain employment and purpose by helping others

A win-win situation

Our Peer Worker initiatives help people, peer workers and our community


hat does a peer mean to you? For thousands of people who use our services, a peer is someone who has been where they have been and come out the other side. At St. Stephen’s, we recognize the value of peers. People can relate because of shared identity and experience. They feel free to speak about their lives without shame or judgement and are more willing to accept help. Peer workers gain skills and paid work experience as they transition into the workforce, not to mention confidence and self-worth from helping others. And don’t forget our community: As people find purpose and become more self-sufficient, there is less need for government and agency support. It’s a win-win-win situation. That knowledge comes from years of experience, starting with our first peer project: the Little Black Book for Girlz, a guide to sexuality for young women. Since then, our commitment to peer work has evolved through programs like our perinatal settlement services and the Toronto Community Addiction Team (TCAT). Today, nearly 150 peer workers are part of the solution at St. Stephen’s. Their success is seen through speaking engagements at other organizations’ meetings and conferences, and employment at CAMH, St. Michael’s Hospital and the Yonge St. Business Improvement Area (BIA). The next step? Our new Peer Leadership Centre. Opened in Spring 2018, the Centre is a hub for peer training and development. It also serves as the nexus for peer employment services, where we find the perfect match between peer workers and employers. So, what does a peer mean to you?

PEER CENTRE IMPACT Peer workers improve their employability and lead healthier, more stable lives


peer workers were employed by St. Stephen’s in 2017—2018


Delia Wallace, a recent hire from our Employment & Training Centre, learns on the job from Mr. Produce Office Manager, Demmy Restakis

EMPLOYERS IMPACT Motivated staff for socially-conscious employers and decent work for new employees


employer partners worked with and hired job seekers from our Employment & Training Centre

Producing talent

Our Employment & Training Centre helps companies like Mr. Produce find qualified staff


hroughout its 70-year history, Mr. Produce has distributed fresh food to restaurants, hotels and schools across Ontario. And for the last six, they looked to our Employment & Training Centre for new staff. Office Manager, Demmy Restakis, is Mr. Produce’s point person: “We’ve hired people from St. Stephen’s for data-entry and our order desk. They’ve been a good fit in our office. Today we still have three of the St. Stephen’s hires working for us.” Our Employment & Training Centre streamlines the hiring process by prescreening candidates, offering space for interviews and job fairs, providing pre- and post-hiring support for new staff, and giving subsidies for applicants in some training programs. For Mr. Produce, the relationship with St. Stephen’s was strong from the get-go. “The screening of applicants is very helpful, and I won’t deny that the subsidy for each person we hire helps. But it makes us happy to help young people get into the work force.”

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Resolving conflict one student at a time

Our partnership with Humber College strengthens the community through mediation



IMPACT ary Lee has long been a proponent of finding productive ways to resolve Students improve conflict. When the opportunity came to help people in Etobicoke, she was their ability to resolve ready, willing and able. “Back in September 2012, we introduced the Alternative Dispute Resolution disputes in the (ADR) program at Humber College. St. Stephen’s Conflict Resolution & Training workplace and their (CRT) team has been hired to teach since the start. Then in 2013, St. Stephen’s community helped us launch and oversee our Humber Dispute Resolution clinic. It offers free mediation, conflict coaching and conflict management training, not only for Humber students, but for residents of South Etobicoke as well.” the number of The program and clinic give Humber students theoretical knowledge and mediation cases practical mediation experience. They also benefit from having the opportunity to worked by Humber be selected as students during interns with CRT, Conflict Resolution gaining experience with mediation, & Training internships case management, court intakes and staffing of some of our other mediation clinics across Toronto. Some interns join our roster of community mediators, using that experience as a springboard for their careers. “Our students have gone on to work in organizations like the Landlord and Tenant Board, Licence Appeal Tribunal, various court houses in Brampton and Scarborough, the Bail Program and Family Mediation services, Services and Housing In the Province and the police services. Together, we are connecting our community and making it a better place to live.”


Humber College’s Mary Lee trains students to mediate disputes in the community


Not nearly enough

Grassroots action supports the push for decent work across the Province

DECENT WORK IMPACT Employees across Ontario have greater job security, improved benefits and higher wages


per hour – the minimum wage in Ontario as of January 1, 2018


anuary 2017: Jobs in Toronto are increasingly precarious. Temporary, part-time and casual positions are on the rise, ones that don’t pay enough. Not nearly enough. And no benefits. No paid sick time. No security. No future for men and women who work two or three jobs to make ends meet, who must decide whether to pay the rent or buy enough food to feed their family. At St. Stephen’s, we are committed to decent work for everyone in our city. It starts with our Employment & Training Centre where we help people find work; by training and employing peers throughout the organization; by introducing the Corner Drop-in Employment Program and Peer Pathways – two programs that help people in our Housing and Homeless program prepare for and find employment. But we could do more. We joined the Better Way to Build the Economy Alliance, a group of businesses and organizations that promote decent work by talking the talk and walking the walk. We spoke at the Smart Employers Talk Conference, a forum for employers who invest in workforce strategies and practices that simultaneously benefit their employees, grow their businesses, and help the economy. We released a joint statement, Supporting Decent Work, with 18 other employment service providers. We issued a submission to the Province, highlighting the benefits included in the draft of Bill #148, The Fair Workplaces, Better Jobs Act, and how much farther the Bill needs to go. november 2017: The Province announces the passing of Bill #148. It’s not enough … but it’s a good start. Attending and speaking at the Cannexus conference was one of the ways we promoted decent work and the push for Bill #148.

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Using our years of experience to help new organizations


he need for social and economic justice has never been greater. We are proud to share our years of organizational experience, providing administrative and human resource support to help the following groups fulfill their mission: • Butterfly: Asian and Migrant Sex Workers • Crossroads Alexandra Park Youth Project • Flaunt It Movement • Lay-Up Youth Basketball • Legacy Pieces • Moss Park Apartments Safety Committee • Nikki Knows • Oxum Creative • Regent Park: Mothers of Peace • Regent Park Neighbourhood Association • Sacraspice Community Services • Sound Check Youth Arts • Toronto Drop-in Network • Toronto South Local Immigration Partnership St. Stephen’s also acts as an organizational mentor to: • Avenida Latina Magazine • Ogaden Youth Forum (OYF) • Camp Kinfolk • Female Youth Sexual Violence Program – The Phoenix Initiative • Street Voices • West Side Scholars

TRUSTEE SPOTLIGHT: NIKKI KNOWS Trusteed by our Youth Services, Nikki Knows is

a grassroots organization that seeks to identify and address gaps in programs, services and support for young people who are, and have been, held in adult provincial custody in or around the Greater Toronto Area. The first step is to survey people who are, or have been, incarcerated, as well as key stakeholders and service providers. After collating the data, Nikki Knows will develop a framework to address the barriers and gaps, and distribute a toolkit to the government and service providers. You can find out more about Nikki Knows at www.nikkiknows.org/#1


Thank you for being the Heart of our Community

All our visionary donors, partners and funders recognize that possibility and opportunity go hand in hand. You made 2017– 2018 a great year at St. Stephen’s Community House. We are proud to be a United Way Greater Toronto Anchor Agency! STEWARDS

($50,000– $199,000) 1 Anonymous P. & L. Odette Charitable Foundation Emerald Foundation – Rochelle Rubinstein PATRONS

($10,000– $49,999) CP24 CHUM Christmas Wish The Kensington Foundation Brookfield Partners Foundation & BrookField Asset Management Inc. – Jack Cockwell Echo Foundation Ronald Haller Laidlaw Foundation The Catherine and Maxwell Meighen Foundation Marie Slaight – in honour of Allan Slaight Tippet Foundation Toronto Foundation BENEFACTORS

($5,000–$9,999) Investors Group Financial Services Inc. C.M. Odette Philanthropic Foundation

Shoppers Drug Mart Life Foundation The McLean Foundation CHAMPIONS

($1,000–$4,999) 6 Anonymous Yogen Appalraju Maureen C. Atkinson & John C. Williams Cynthia Bliss Rosemary Chan J.S. Cheng & Partners Inc. Tanya Chin Peter Corry Lory Corso David Crawford & Julia Holland Bob & Gayle Cronin Keith Durrant Timothy Eaton Memorial United Church Serkan Eskinazi Madeline Lunney & Geoff Grayhurst Clayton Gyotoku Fund at Toronto Foundation William Hinder Sarah Hurrle Jackman Foundation A & A King Family Foundation Lawson Foundation A. E. MacKay Amana Manori Laurie Marras Lidia Monaco

Motion Clothing Company Limited – Nancy Moore Fatima Pacheco Frank Pagliarello Ronald Prosserman Fahad Razak & Alexandra Conliffe David C. Rich Reid Rusonik Terry Sinclair Bill Sinclair Jacqueline Solway Yuko Sorano David Sterns Professional Corporation – David Sterns Chris G. Tambakis & Rebecca Leigh William (Bill) Tang Avrum Udaskin Sarah VanDuzer & John Helston Robert Vipond Heather Wolfe David Young & Lynn Eakin Patricia Younger Sonia Yung PARTNERS

($500–$999) 4 Anonymous Alphonse Barikage Charles Coupal Jim & Verna Craig Donna Dasko Tekeste Foto Rosemary Frei Elisheva Gamse Janet R. Gouinlock Howard Green

Mary Ann E. Haney Catherine Hennessey Geoff Horton Xiem Huong Huynh David & Julia Keeling J. Spencer Lanthier Jane Low-Beer Anargyros Marangos Valerie March Murray Martin John A. Miceli Diane Milne Larry K.W. Ng Eunice Paul President’s Choice Children’s Charity Elizabeth R. Redelmeier Andrea Rosen Maggie Siggins Brian F.C. Smith Unifor 1701 & 1701-1 Kinh Nham Van FRIENDS

($100–$499) 19 Anonymous Mervyn D. Abramowitz Joseph Albert Robert N. Allsopp Douglas & Janis Alton Dorothy Amos Philip Anisman Hugh & Betty Anne AnsonCartwright

Malcolm S. & Carolyn Archibald Cynthia Armour Stephen Au Richard Badowski Christopher M. & Mary L. Bailey Marsha Baillie Eileen M. Barbeau Barbara Barnett Florence Barwell Shannon Bates Jerako Biaje Leonard Bick Lisa Binnie Barbara Bjarnason Don Blair Donna Bobier Suzanne Bond David W. Booz Maria Boylan Lynn E. Brennan Grace Brooks June Bushell Judith C. Campbell John Campey Elizabeth Carveth Erika Chandler Katherine Chau Fook Yum Chau C.M. Chiba John Chipman Wyn Chivers Young Ja Choi Patricia Chong Eva Chow Yuk Ying Chu Linda Chu Patricia Cockburn Vanessa Colettas Levi Cooperman Marc Coulavin Lois Croft Anne Curtis John Deacon G. Dekenga Celia Denov K.R. Jones & Ghislain Deridder Wendy L. Dicker Carol & Paul Dilks Craig Donovan

Jose M. Dores Sarah Doyle Annette Driedger Zahra Ebrahim Leigh Eisenberg Victoria Enge Elisabeth Evans English Testing Canada Ltd. – Georgia Wilder Eva’s Thanksgiving Fund at Toronto Foundation Chui Har Fee Marco Felvus Terence Macartney-Filgate Henry Fiorillo Peter Firkola Barbara Fischer Margaret Fisher Robert Fothergill Francine Freeman Whitney French Ellen Gardner Robert Gilchrist Chris & John Gilmour Marie Glass Gerald Goldman Brydon Gombay Janet A. Goodfellow Tam Goossen Charles B. Gordon Manuel & Lucila Granados Tim Grant Mary B. Greey John Gregory Louise T. Guillemette Elizabeth Hanson Colin Hardman Kathryn L. Hawke Douglas Hay Mr. Hazelton Judy Healy Asha Heasman Hanna Heger Allyson Hewitt Alexander Hoffman Donald & Vivian Holland

A N N UA L R E PO RT 2 0 1 7–2 0 18 Bill Hollings James G. & H. Louise Hoover Irene Hunter Fahranaaz Husein Mary Ibbott-Stone International Brotherhood of Electrical Workers Russell Janzen Beth Jensen C. Larry Johnston Philip & Elaine Jones Donna Jones Tamara Jordan & Daniel Bernstein Dmitri Joukov Jovinex Housekeeping Services Inc. Kersti Kahar Nadia Kargl Mahmood Kassam Silk Kaya Jill Kelsall Beth Kesselman Gyeongsuk Kim Stanislav Kirschbaum Patricia Kishino Martin Klein Richard Konopada Vered Koren Uwe Krebs Patrick Lacroix Eric & Laura Lane Victoria Lee Ryan Lee Maureen Lennon Bryna Levitin Linda Young Leslie Rebecca Lock Cecil A. Louis Torry Lowenbach Pamela Lowry Susan Lumley William A. MacKay Linda D. MacKeigan Joanne Mackie Mary Ellen Mahoney

Makom – Rabbi Aaron Levy Donald S. Marshall Heather & Lucas Marshall Hiroshi Matsubayashi Michelle Mawhinney Fannie May Pauline Mazumdar Sandra C. McCallum Gordon H. McCaslin Ian McCombe & Elizabeth Ritchie Nelles McKiee Bryan McKinnon Kathleen McMorrow W. A. Derry Millar Andrew Milne-Allan Mirus International Inc. – Tony Hoevanaars Anne Moran Ronald Graham Morrish Arthur D. & Jean Mosher Eleanor Connie Munson Scherazad Musaphir Ed G. Mynahan Grace Nalbandian Anne & Peter Nares Betty D. Nelson-French Miriam Newhouse Patriarch Supply – Benny Ngyuen David & Erma Nicol Grace Olds Al Orlando Helen Orr Clifford Orwin Stephen & Carmen Paterson Ada Peng William Pengelly Judy Perley

Tom K. Pettingill Adriana Pietropaolo Anne Poon Harvey Poss Private Giving Foundation – Cyril and Edna Bampton Family Fund Andrew Pruss Diane Pugen Jack Quarter Angelina Raposo Kelly Read Luis & Almerinda Rebelo Liane Regendanz Diana Regendanz Ian G. Richardson Gail Robinson Daniel Robinson Elizabeth Rochon Jennifer M. Ross Nick & Lynn Ross Charitable Foundation Wendy Rothwell Richard & Gillian Russell Jane Russell Ian Russell & Bruna Nota Catherine Russell Liz Rykert James & Norma Sawada Joe Sawada Julia Sax Nancy Schaefer & Ronnie Hershfield Silvan Schaller John Scheffer Kathleen Schneider Belinda Schubert Dan Scrimger Riley ManoriSeidman Eon Guy & Bok Sil Shin Show Kids You Care Maria Silva Joan L. Sinclair

Janet Sinclair Betty N. Smith Janet Solberg J. Francien Solitar Nazir Somani Mary Kay Sonier Alex Soyka Darlene Spakowski Vasu Srinivasan Ann Steer Richard Sugarman J.E. & Barbara Tangney Ihor G. Taraschuk Charles & Carol Tator Jeff Thomas Carol A. Thompson Toronto & York Region Labour Council E. Tilt Aline Tso Pamela Tylee Harish Vaishnav Aadila Valiallah Matthew Valic Peter Van Capelle Anthony Van Leeuwen Ingrid & Alan van Rotterdam Marie Vander Kloet Cynthia Varadan Hazel Voelker Nicholas Volk III Janet Waddington Amy Wadley Mary Walsh Lenore Walters Hubert L. Washington Mary C. Watson Gavin K. Watt Patrick Whitley Carol Wilson Janet Winhall Margarete Winkel Marty & Racheli Wolfson David Wright

Barbara Yip & Jonathan Rudin M. Diane Yip Joanne Young Yoo Tae Young Jason Zan NEIGHBOURS

($1–$99) 18 Anonymous Vivien Abbott Marion Abel Anna Abele Stan Adelman Helen Aguiar Robert J. Alexander David F. Alexandor Chris Alexopoulos Olivia Alves Paul Bagnell & Diana Cafazzo Ariel Balevi Natasha Bandeali Henry Barkin Maria Bastos Bill Beyea Osworth Blake Janet Blakely-Bowe Frank Bodkin Daniel B. Bogue Edera Bohman Frank Bolletta Izzie & Gloria Boxen Richard Bradbeer William Bradley Helen J. Breslauer M-Clair Brown Gerald & Carol Brunton Andrea Bussinger George Butterfield Antonina Cacciatore Pauline Caley Christina M. Cameron Iivi Campbell Jennifer Campbell Christina S. Campbell Giselle Campoli Philomena Chan

Chi Ho Chan Wing Hin Chan Tsui Mi Chan Wai Heung Chan Norma D. Chapman Malcolm Cheng Yick Ping Cheung Doris Chiu Lily Chou Wing Han Chow Su Hing Chow Kam Heung Chow Robert Christopher Feng Ling Chu Michael Cipot Homi D. & Rasheed Clarke Brenda Colucci Mark A. Convery Rosalind Cooper Lois E. Cotterchio Catherine Cotton Fatima Couto Monica Creery Don Cruickshank Nora Curran Emilia Da Silva Michael Dales Tam Nu Dam Evangeline Damian Rosalie D’arcy Rajiv & Catherine Datta Ippolito De Rose Mari Delagran Manuel & Maria Dias Joy Dias Stephanie Donalds Shauna Dorskind Kenneth John Dowle Robert J. Drummond Robert & Heather Dungan A. Anne Evans Doris M. FawcettUberoi George Fernandez

S T. S T EPHEN’S COMMUNI T Y HO U S E Roberta G. Ferrence James M. Field Kevin Flynn Sharon Flynn Palmira Fonesca Shiu Hung Fong Chow Lai Fong Yuen Yue Fong Lilian Forbes Carol Fordyce Kevin Foster Rev. Richard Frank Conceicao Frias Judith Friedl Tina Fu Zack Fuerstenberg Carmen Gauthier Margaret A.C. George Ann J. Gibson D. Aileen Giffen Doug G. Gilbert Norman Gillanders Gerald J. Goldenberg Manuel Gomes Norman & Marion Goodayle Z. Goodbaum Elizabeth Gordon Lorna M. Graham Emilia Greco Anna Grexton Hui Lan Gu Carroll Guen Hart Bernard Gurian Matt Hadaway Lam Linh Hanh B. Joan Hansen Beverly Harris Shirin Harris Maureen Hastie Connie He Kathryn HellerMcRoberts Barbara Heron Nina Hillier Audrey Hines Joe B. Hinzer Choon Yee Ho Audrey Homewood

John Hovland Li Chang Hsieh Shao Hua Hu Jui Huen Huang Tim Hui David Hunsburger Frank & Nancy Iacobucci Neang Hiang Inthaxixay Yan Bing Jian Janice Johnson George Johnson Diane Karnay Yael Karshon Carol Kelley Rosemary Kelly Robert John Kemp Lucy Koo Lawrence M. Kopstick Friend Mui Chun Kwok Lucene LaFrance Jonathan & Dana Lampe Suzanne Landau Eleanor K. Latta Pui Ngor Lee George C. Lee May Gate Lee Jinny Leung Mona Levenstein Laura Lewis-Watts Jue Zhen Li Ngan Li Bernadette Lim Linda Lin Yan Ping Lin Eduardo Lindo John Liss Lan Ying Liu Jin Ling Liu Guang Xiu Liu Linda Lockyer Altina Loureiro Gail Low Arhtur D. Lowe Richard Lowery Wan-Sau Lung George and Catherine MacDonald

Diana MacDonald Nigalis Kenneth A. Mackenzie Larry MacLean Mr. MacMillan Ian MacPherson Yue Ying Mak Laura Mandryk Yasser Maniram Zahara Manji Harold & Ruth Margles Joanne C.S. Mark Barbara & Brian Martin Karen Marzocco Caeli Mazara Angela McCullock Patricia McDonnell Laura McIntosh Hugh McKay Richard McLellan Eduarda & Joe Medeiros Barbara Mellman Barbara VininskyMillar Allan Millman Janice Mooney Eliza Moore Valerie Morrison Grace Gabriel Mota Mei Ngo John Nicholson Maureen Ning Margaret Oldfield Amy O’Neil Angus Orchard Lu Zhao Pan Michel Paradis Derek & Jean Parry Danny Partenio Juan Pascual-Leone George Pennell Greta A. Pereira Dennis Perlin Thrity Pfuetzner Ontario Power Generation Inc Charity Trust

Mary Jane Phillips Thuan Si Phu Emily Pietropaolo Irene Pinkerton Maria Pique Nadia Popovici Susan Porter Alisa A. Posesorski Adrienne Price Ilze Purmalis Shu Quin Quin Wen Qian Qiu Godha Rangaraj Wayne & Lauralee Rays Dennis Reinsborough Ann Reynolds Armando Rites Eric & Anne Robinson Maria Rombeiro Frederika Rotter Costa Roussakis Barbara J. Rundle Patrick & Elda Ryan Saint Elizabeth Health Care Roger Savory Francesca Scalzo Bethanne Scheuermann Patricia Scott Evan Sequeira Linda Seto Ming Sou Shung Schoel Shuster William Shuster Rosa Silva Julia Silva Mark Singer Henriette Singh Robert Sitarski C. Peter Slater Brian J. Slattery Mario Jorge Sa De Medeiros Sousa Jody Spegel Wendy L. Springate Linda Steer Brian Steer

Donna Sterling Martin & Francie Storm Leonard Sussman Mary Suttcliffe Ava Tan Angelina Taveira Florence Taylor Boudsanith Thanasack The Incorporated Synod of the Diocese of Toronto - Reverend Bishop Colin Johnson Elda Thomas Judith Thompson Douglas Threndyle Min Y. Tien Trinity College Volunteer Society William J. Tomlinson Yu Hua Tong Muoi Tran Chon Tran Arthur Treloar Rita Troiano Nina Tu Ly Tu Matthew Turczyn Sarah Turnbull 6580840 Canada Inc. - Marc Tymochenko Armando Veiga Nunzio Venuto Azra Virani Ruby Virani Salima Virani Institute of Municipal Assessors - Mario Vittiglio Hanifa Wahab Shu Shing Wai Bozena H. Wakulicz Patricia Anne Wallis Jon Walls Heung Lin Wan Shyue Fen Wang Zu Lan Wang Susan Warden

Elizabeth Warrener John Way Judith Webb Bruce A. Weber Jing Tian Wei John Williams Phillip Willis Holly Winter Wai Tong Wong Sun Wan Wong Brenda Joy Lem Christine Wong Nancy Wong Yuet Ching Wong Edna Wong Yuet Shing Wong Mei Lan Wong Alex Wong Donald Woods Michael Woolfe Debby Wright Ren Yu Wu Rosa Xavier Rongning Xu Chao Chen Yang Marshall Yarmus Pi Yun Yeh Kit To Yong Zhen Hao Zhang Fu Zhen Zhou GOVERNMENT SUPPORT FEDERAL

Health Canada Immigration, Refugees and Citizenship Canada Service Canada Status of Women Canada PROVINCIAL

Ministry of Advanced Education and Skills Development Ministry of Children & Youth Services Ministry of Citizenship and Immigration

A N N UA L R E PO RT 2 0 1 7–2 0 18 Ministry of Education Ministry of Health & Long-Term Care Ministry of Tourism, Culture and Sport Ontario Arts Council Ontario Trillium Foundation Ontario Women’s Directorate Toronto Central Local Health Integration Network MUNICIPAL

City of Toronto Toronto Arts Council Toronto District School Board PARTNERS AND IN-KIND SUPPORTERS

736 Outreach Corporation Adelaide Resource Centre for Women Access Alliance Multicultural Health and Community Services Addictions and Mental Health Ontario AIDS Committee of Toronto Alternative Dispute Resolution Institute of Ontario Annick Press Asian Community AIDS Services Assets Coming Together For Youth Butterfly – Asian and Migrant Sex Workers Network CAMH –Centre for Addiction and Mental Health

Canadian Centre for Victims of Torture Catholic Crosscultural Services Cecil Street Community Centre Central Tech Stadium Chartered Accountants of Ontario City Dance Corps Community Living Toronto Concurrent Disorders Support Services Co-operative Housing Federation of Toronto COSTI Immigrant Services Crown Attorney Office Daily Bread Food Bank Davenport Perth Neighbourhood and Community Health Centre Diocese of Toronto, Anglican Church of Canada Discovering Diversity Publishing Each 1 Teach 1 East Metro Youth Services Ecentricarts – Keith Durrant EdgeWest Healthcare for Youth Egale Canada Human Rights Trust FCJ Refugee Centre First Work – OAYEC Fred Victor Centre Friends of Kensington Market

George Brown College of Applied Arts and Technology Green Skills Network Hassle Free Clinic Hedge Funds Canada Holland Bloorview Kids Rehabilitation Hospital House of Cool Humber College Ingram Gallery Innoweave Youth CI Jane/Finch Centre JobStart Joe’s No Frills Kensington Bellwoods Community Legal Services Kensington Health Centre – Kensington Gardens Kensington Market BIA Krudar Muay Thai Lawrence Heights Inter-Organization Network Mainstay Housing METRAC Motivate Canada Nellie’s Nia Centre for the Arts North York Community House NPower Canada OCASI Office of the Independent Police Review Director ONESTEP Ontario Community Mediation Coalition Ontario Community Support Association

Ontario NonProfit Housing Association Ontario NonProfit Network Ossington Men’s Withdrawal Management Centre Parents for Better Beginnings Parkdale Queen West Community Health Centre Planned Parenthood Toronto Regeneration Community Services Regent Park Community Health Centre Remix Ryerson University St. Elizabeth Health Centre St. Michael’s Hospital – Inner City Health Associates Scadding Court Community Centre Seaton House Second Harvest Food Bank Seneca College Sherbourne Health Centre Sistering Sketch Social Capital Partners Social Innovation Generation @ MaRS Social Planning Toronto South Riverdale Community Health Centre Street Kids International Success Beyond Limits Sustainable TO Telus

The Apple Store The Body Shop The Gerstein Crisis Centre The Housing Help Centre The Stop Community Food Centre Toronto Alliance to End Homelessness Toronto Catholic District School Board Toronto Coalition for Better Child Care Toronto Community Foundation Toronto Community Housing Corporation Toronto Corporate Learning and Leadership Development Toronto District School Board Toronto Drop-in Network Toronto Employment and Social Services Toronto Foundation for Student Success Toronto Hostels Training Centre Toronto Neighbourhood Centres (TNC) Toronto Parks and Recreation Department Toronto Police Services Toronto Preschool Speech and Language Services Toronto Public Health Toronto Rehabilitation Institute Toronto Urban Health Fund

Toronto Western Hospital – University Health Network Unison Health and Community Services United Way Greater Toronto University of Toronto University Settlement House Urban Arts Waterfront Neighborhood Centre West Neighbourhood House Women’s College Hospital Wood Manufacturing Council Woodgreen Community Services Yonge Street BIA Yonge Street Mission York University Youth Psychology Services Thank you to all our staff and supporters who donate to United Way GreaterToronto. We are also grateful to the many businesses and nonprofits we work with annually through job and community service placements and joint initiatives. We apologize for any errors or omissions in our Donor Roster and respect the wishes of donors requesting anonymity. Please direct any inquiries to 416-925-2103 x1256.


Reverend Campbell Russell, our guiding force


ur dear friend, the Reverend Campbell Russell, passed away in July 2017. Cam was our first Board President and the guiding force after we became an incorporated non-profit in 1974. His kindness and passion to help the people we serve inspired everyone who met him. Even after his term as President ended, St. Stephen’s was near to his heart and Cam always attended our special events and Annual General Meetings. In 2012, we proudly named our newly renovated gymnasium in his honour. Some years ago, Cam captured the essence of his work here. “The House is a living story of mutual support, friendship and empowerment. It is a story of love.” The words captured the essence of Cam too.



Anne-Marie Curran brought her passion for helping youth succeed to the forefront in her role as Manager at our Employment & Training Centre. From the time she started in 1998 to her retirement in 2012, Anne-Marie touched everyone she met with her humour, laughter and friendship. Her boundless energy, “cando” approach, and supportive nature was infectious, spurring significant growth at the Centre.

Passionate about social justice, Phil LeBlanc served as our Executive Director between 1980 and 1983. Phil’s focus on the needs of families with young children, youth and immigrants spurred the expansion of our childcare services with the opening of our second centre in the King Edward school, and the creation of our first youth employment program. His gentle and thoughtful approach included mentorship and coaching, as well as support and advocacy for individual young people who reached out to him.

A N N UA L R E PO RT 2 0 1 7–2 0 18

Back row (L-R): Bill Sinclair (Executive Director), Katherine Chau, Alphonse Barikage, Zahra Ebrahim, Sarah Hurrle, Frank Pagliarello. Front row (L-R): Peter Singh Khela, Howard Green (President), Cathy Hennessey. Missing: Yogen Appalraju, Sarah Doyle, Serkan Eskanazi, Amana Manori, Yuko Sorano, Sonia Yung.

Departing board members Thank you to Tanya Chin and Serkan Eskanazi who are leaving the Board in June 2018.

TANYA CHIN, MEMBER 2017—2018 Focused on civil law and human rights, Tanya joined the Board after serving as a community committee member. Her passion, knowledge and kindness was evident during her time on the Quality and Advocacy committees. We wish Tanya the best in her new role as an Ontario Justice of the Peace.

SERKAN ESKANAZI, MEMBER 2012—2018 Serkan brought his extensive financial expertise in auditing, financial strategy, and investment management to the role of Board Treasurer between 2013 and 2017. His dedication, encouragement and experience was deeply felt on our Human Resource Committee, Child Care Task Force, and on the Finance Committee, where he served as Chair.


Key Deliverables 2017–2018

• Advanced SSCH external advocacy for, and internal implementation of, Decent Work principles, helping to establish SSCH as a sector leader in promoting Decent Work; • Monitored implementation of the fiveyear Strategic Plan, launched last year, in collaboration with senior management and staff; • Supported the development of a Board Alumni Group comprised of former House Board members interested in the continued support of the House’s work; • Initiated and advanced with senior management a “Strategic Planning Working Group” focused on fostering a culture of innovation at SSCH; and • Conducted a Board Effectiveness Assessment to review the Board’s performance and identify areas for improvement, as well as the annual evaluation of the SSCH Executive Director’s performance and goal setting plan for 2018–2019.

COMMITTEES AND WORKING GROUP The Governance Committee helps the Board of Directors carry out its due diligence functions and coordinate the activities of the various standing committees and ad-hoc task forces or working groups. The Committee delivered on key governance responsibilities for Board approval and implementation. It advised the Executive Director and Board on managing key strategic risks and opportunities. It led two Board retreats, and oversaw Board training on finance and fundraising.

Dong an focus fo d Eric Hoskins external r next year. It , and submitt ing al The effo advoca cy initi so developed written depu d results atives. a new po tatio represen rts an Th licy for ns. The Com the Boa es, eanSdtratof plans in tativpl eg determ ic rd anned,staff at Plann are refl ining w mittee selected ing W ective the Boa theirTm andatedesignea hen SS of th orkingof hard edch rd and he tw ar e an CH shou childcare as ea B d o oa s ex w SSCH. Januaryand cont ecutedrd's stanGroup ork by committ its ld supp 0 “orthoIn this sessionsribute on fourding co aims to Board ee, an10 ort to the st traini mmitt foster membe en nt om thedoxiesco ga ex indnofrva ng ge ee t, a d morro s, whichculturers, comm ng perf sessions ease find tion, wStrate”giand gapl The G e th of th un or de er fo an hich w c Planni ed mor below 30 stmance cused velop innova ity these st o er tio an af th on e ng a or e f, and co vernan ei n d th sh ca ie SS W pe s antangible CH’sr own w at SSC ce Co s into 500 or or ngan H. action- ptured inorakire st t synopser d Boarddeliver innovaork is of ke groups dinate the ac mmitte or nted poGroup: ories an e ables oftion cultu It membe y results ities of helps ie ideas, w rt to the Boa d experien rs in ex re June 13, 2018 implem.enThe Committeetivde ces re from the vari the Boa rd. T rd of hich each amining . Working he June sess lated to ba over opportun tation. It advi livered on ous standing Directothrse ca rr iers to ions fo rry ou Group co ke se ities. It ans to he cused on tu led two d the Executiv y governance mmittees and t its du e pl di lig rn ad re in lp B e en sponsibi oard re -hoc ta g Directo ce funcadvanc The F The St. Stephen's sk tr in e r lit tio ea an in Commun fo an ie ts, and ns 2018-1 ce Co toity (SSC oversaw d Board on m s for Board ap rces or worki and members key theHou H)mBoa 9. mitrd Boase achievem ctors ng anagin teeofisDire proval rd.the Beoawith Thepast from rd trai statents an ad is proud to shar Com emen year Hou . seon ning staff g key strategi and mitt ee revi visory group finance c risks re ew ts, annual op The Board's primary ew th an er ed at an of goals vi at d m d an SS are to provC ing and ak fundrais d made ide H over implementation of ing. recomm es recommen duecapitalence the SSC mission, ’s finasigh nciat land budgrega policie dilig en and supports the lead TheH H datio ets, rdin over allns on dations on fi uman policies and oper and ginthe ations s.anThis ersh d re means nancial verd SSCH’s Resse huipmeffo of Hou stmwork Boa and service results ouseni an rerts ent sts ra matters or management andgulatorythe with rc qu co so es for our ar ur m te te parti (H their teams pl ce mat rly implem cipants. R) Co . nce.eve proggy toiaachi ters to mmitte en ressIt also compl financial e eted a To this end, the Boa included tation of the SS the Board. This ye is an advisory rd in and its siximstan CH HR ding ar, the Quality, Fundraisi dicators plem entacom Straerna ees (Gov tionmitt Comm group that m te ng, and gy nce, an of Adv Fina ocac d an a nce, y) trdeve consulta Hal d Decen Humitt akes re endslop which to measure ouwork aneeReso an se-wid up annu urce , s, co da co tio prograress t nd plan te m W n, e targ with d dm menda and overov ucted a set of or k Aerab allersucc deliv te, ov eteda be sawess. ctionles agaian tions on sem er th nst onito The Board and stan and reco saw the rollo e 2017-18 Em i-annual Empl nefit Pension Plan for 2017 red ut of a ding -2 Pl mmees, oy ployee mitt en alon newtask with the SSCH lead the com gsid Engagem ment Equity an. It review 018, which d up e ad hoc toolforc lobe an de da ershipGteam ed es te fo su or en s work an r rv to SSC inddeve tr king ing grou t Sups, nual ey in Mailopin emerging opportun also rvey new l’s angnu policH R poinac SSCH , wwork ities hich ha formed by staf HR al Top iesHand ThetoQfurther advance the inance licprov ve en advi ie iding guid d SSC f 100ion. H miss ual Employ s. The Comm stmand ts ce ona 69% As a result, the Boa the Board ity Commit er awar ittee al in staff traini participation rd tee mon so ds mplito ng shed en . su , the theacco an surefollo bmitted d review Comm keyito rs anerab that wing deliv an th les d itt base ed ey • Advancean re applicat d on its 2017-2018 ee revi d SSC d repo H rtexte ewed an are relevant ports on th work plan: ion to rnal advo e quality ed to for, and m d prov and principleim internal the Boacacy s, pr help of SSC ided oving eme t thntati em to estab lish SSC rd on of, Dec e neon adviceimplee H ent H th asreaesecto Wor ed pr k Improv ent and m s og r of e co rams an in se on prom ne leaderon veraoting ement ent Wor mm l pr Decth d se • Monitore k; Plan an itoring initiat w programs. fodrwimpl ard eme ntati It contin ogram audits unities served rvices to ives, in on d Datfivestrate a Qua year collabora clud and up gy r of the . This ued to ontion Plan ing, the ched chanwith lityStra a new po mon projtegic gi seniorfoman year Housilast itor on dates, and di year, ent ects. T laun , in staff key go ng needs withagem puand ; ng la go scussed ing qu in the po tion review he Committee and Homel • Supported theals from SS ess Serv ality “yearb pulatio review development CHof ’s oo ic a St ns Boa ed k” es Q raterd it seprvcom Theinter members and reco , which gicAlum Fuested es. Tprise Plan,nireGrou in the continued supp n mmende uality of formwerillHou he Cdom helpseSS lateHou marketin draising C ort of the Boa rd d d m a to C se’s itt goprogwork H om ee also g goals. ; ram qu • Initiated Devand tracked remain up-toThis ye mittee provid ality. elopadva date mennced progress seni aror es idea , thman t Pl with agement focused suston e Com s ateg against foste aini and ic and mittee a "Str ng ring aan cultu ning Working Grou ovPlan ersigh terlyvatio revi for Hou major dono requofarinno n at SSC p" t ew fu H; to and nd ed su r relatio sing an raising pport SS and prov • Conduct supped d ns st H at C hi id a H em ps to se ed orte Boa rd Effeom eles ness Boa s, NAsse cure fu ents. The Com feedback on fundraising an identify areasdfor rd Aluctive ewcossme w sthe nd mers,nt to revie impr d mnient, ovem forBoa perfmitt wasandSSCH’s A even as tswell capird's outh eval DireTctor' he sAperf nnual annu tal renoormeeance . as the Y successf d ormance uatio d Se vatio goal setting plan for alan niorns’ofprthe SSC ul H ns advoca vocacy Coand Exec utive , 2018 as og m -201 cy well as in 9. rams. T advoca initiatives to mittee recom an he nu Comm cy m ittee al al funds releasin efforts. This be undertaken ends to the B so g a join ye oard ke by SSC t statem ar , the Com y 91 Bellevue Avenu e, mittee H, and monito not-for-prof ent on Toronto, ON M5T91 Bellevu ad it de 2N8 rs an e va ce (t) Av an 416-9 d nc enue nt wsschto 25-21 d supp St.StephensHouse public 03 ed the , Toron info@ ork w .caith www.sschto. or StStephensHouse se to, ON D ts ct ec thes ca or ent Wor 18 pa M5ion Charitable Registrat T 2N Number: 8 11920 k campa e and other 1960 RR0001rtner or (t) 41 6-925-21 ga 91 Belle ign, 03 inf nizations vue Aven o@ ssch , meetin including by ue, Toron to.ca g with to, ON www.ss M5T 2N M ch PP to. 8 (t) ca s Han 416-9 Charita

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The Finance Committee is an advisory group that makes recommendations on financial matters to the Board. The Committee reviewed and made recommendations on SSCH’s quarterly financial statements, annual operating and capital budgets, and investment strategy. It also completed a review of SSCH’s financial policies and regulatory compliance. The Human Resources (hr) Committee is an advisory group that makes recommendations on human resource matters to the Board. This year, the Committee updated and monitored implementation of the SSCH HR Strategy and Decent Work Action Plan for 2017–2018, which included implementation of a House-wide targeted benefit Pension Plan. It reviewed annual HR indicators and trends, conducted a semi-annual Employment Equity survey informed by staff consultation, oversaw the 2017–18 Employee

A N N UA L R E PO RT 2 0 1 7–2 0 18 Engagement Survey, which had a 69% participation rate, oversaw the rollout of a new tool for tracking SSCH investments in staff training, and reviewed and recommended updates to SSCH HR policies. The Committee also submitted an application to the Globe and Mail’s annual Top 100 Employer awards.

as its



The Quality Committee monitors and reports on the quality of SSCH programs and services to the Board to ensure that they are relevant and meet the needs of the communities served. This year, the Committee reviewed and provided advice on several program audits and updates, and discussed and reported to the Board on three new programs. It continued to monitor ongoing quality improvement and monitoring initiatives, including the Housing and Homeless Services Quality Improvement Plan and Data Quality projects. The Committee reviewed and recommended a go-forward strategy for a new population review “yearbook”, which will help SSCH remain up-to-date on changing needs within the populations it serves. The Committee also tracked progress against key goals from SSCH’s Strategic Plan, related to program quality. The Fundraising Committee provides ideas and oversight to support SSCH fundraising and marketing goals. This year, the Committee reviewed and provided feedback on SSCH’s Annual Development Plan and quarterly fundraising statements. The Committee was successful in sustaining major donor relationships to secure funds for capital renovations, as well as annual funds for Housing and Homeless, Newcomers, Youth and Seniors’ programs. The Committee also supported Board Alumni events.

organizations, meeting with MPPs Han Dong and Eric Hoskins, and submitting written deputations. The Committee selected childcare as its focus for next year. It also developed a new policy for determining when SSCH should support external advocacy initiatives. The Strategic Planning Working Group aims to foster a culture of innovation at SSCH. It planned, designed and executed on four training sessions focused on SSCH’s innovation culture. The two January sessions engaged more than 30 staff, peers and Board members in examining over 100 “orthodoxies” and gathered more than 500 stories and experiences related to barriers to innovation, which were captured in a report to the Board. The June sessions focused on turning these stories into action-oriented ideas, which the Working supports Group plans to help advance in 2018–19.

DECENT WORK for everyone We believe in

 The Advocacy Committee supported Decent Work across Ontario

The Advocacy Committee recommends to the Board key not-for-profit and public sector advocacy initiatives to be undertaken by SSCH, and monitors and supports these and other advocacy efforts. This year, the Committee advanced the Decent Work campaign, including by releasing a joint The Fundraising Committee helped raise statement on decent money for Newcomer programming work with 18 partner

• Increasing the minimum wage and ensuring increases in the future As a non-profit, we encourage the government to make decent work a priority.

As an employer, we strive for decent work for our employe es.

• Promoting full tim e, permanent work as the best option for working families • Offering fair schedu ling with advanced notice • Providing paid sick time or equivalent for all workers • Closing the minimu m wage gap for students and restaurant workers

As an employment service provider, we encourage our employe r partners to provide decent work.

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ver 450 members of the community, including service users, students, parents and grandparents, volunteered their time to support their neighbours. You gave over 35,000 hours of your time! We could not do it without you. On behalf of our staff and the people we serve, thank you for your generosity!

COMMUNITY COMMITTEE MEMBERS Advocacy Committee Virginia Kanyogonya Grace Nalbandian Tracey Rees Rebecca Stulberg Finance Committee Melanie Wolicki Fundraising Committee Belinda Schubert

Sahil Suri, giving a deputation to the City Budget Committee about youth nutrition, was one of the hundreds of participants who gave their time to speak out about issues that matter to them. Whether it was speaking at a forum on seniors’ poverty, creating a petition for free dental care, joining a rally for fair TTC fares, encouraging peers to vote or giving a deputation like Sahil, the people we serve gave back to their community.

Human Resources Committee Rob Ecclestone Romi-Lee Sevel Quality Committee Tracey White Jamie Gibson Nero Persaud

Howard R. spoke to the Community Development and Recreation Committee about the need for an improved shelter system in Toronto.

A N N UA L R E PO RT 2 0 1 7–2 0 18

for the year ended March 31, 2018 REVENUE Fees Grants & Donations



2,472,093 1,765,906 6,366,320 2,308,673 2,056,682 989,574 631,920 398,840 80,285

2,236,137 1,438,189 6,286,797 2,163,993 1,881,526 887,378 571,783 428,681 80,626

$ 17,070,294

$ 15,975,110

11,969,264 1,356,497 884,968 998,994 540,860 358,086 333,481 254,461 72,065 78,755 39,538 52,741 18,098

11,212,327 1,264,474 1,019,104 851,449 543,448 300,103 298,172 192,875 93,706 64,327 43,775 41,797 14,002

$ 16,957,808

$ 15,939,559



City of Toronto Childcare Parent Fees Province of Ontario Federal Government City of Toronto United Way of Greater Toronto Donations

Social Enterprises Interest and Sundry Income

EXPENDITURES Salaries and Employee Benefits Building Occupancy Purchased Services Trainee Remuneration Program Supplies and Expenses Office and General Food Services Amortization - building used for programs Promotion Employee Recruitment and Training Transportation and Travel Audit and Legal Membership Excess of Revenue over Expenditures


This is an unaudited Statement. Full Statements are available on request.

REVENUE Fees 13% United Way Donations 4% 6%

Government 77%

EXPENDITURES Building Costs 9% Administration 9%

Direct Program Costs 82%

EXPENDITURES BY PROGRAM Childcare 28% Housing & Homeless Services 25%

Community Programs 24%

Employment & Training Services 23%










St. Stephen’s locations off-site services

St. Clair




Locations & Services Bayview





Victoria Park




Bloor College das








Annual Report Credits Writing & Editing Edward Akler, Francine Freeman, Bill Sinclair Photography Vincenzo Pietropaolo, Anna Prior, Julie Tran Design WriteDesign, Art Kilgour Printing C&D Graphic Services

Contact information 416.925.2103  www.sschTO.ca info@sschto.ca  St.StephensHouse  StStephensHouse  91 Bellevue Avenue Toronto ON M5T 2N8 Charitable Registration No. 11920 1960 RR0001

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St. Stephen's Community House Annual Report: 2017-2018  

St. Stephen's Community House Annual Report: 2017-2018  

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