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SSAFA FORCES HELP

ANNUAL REPORT & FINANCIAL STATEMENTS

2011


contents

Our Mission

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2011 Highlights

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Supporting the Armed Forces Community

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Public Awareness & Fundraising

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Trustees’ Report

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Financial Review

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Auditor’s Report

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Financial Statements

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Council & Officers

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our mission 4

The mission of the Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help is: To relieve the need, suffering and distress of those who serve in our Armed Forces, those who used to serve and the families of both. SSAFA Forces Help is constantly evolving to meet the changing needs of anyone who is serving or has ever served in the Royal Navy and Royal Marines, British Army or Royal Air Force. Support for their families is also at the heart of what we do. Today, we remain uniquely placed within the Armed Forces Community to provide help and support wherever and whenever it is needed.


Welcome to this review of the work and achievements of SSAFA Forces Help in 2011. During the year, our professional staff and trained volunteers have helped tens of thousands of people, young and old alike. The work reflected our lifelong commitment to be the organisation that our Armed Forces Community and their families know they can depend on for support throughout their lives. By being there from the day they join, we are able to assist anyone who has ever served in our Forces, including the Reserves. The scope and scale of what we do is enormous and we have continued to develop new services to provide vital practical support where it is most needed. The following sections report our work in 2011: • Supporting the Armed Forces Community • Public Awareness and Fundraising

2011 headlines l Our Trustees carried out a full strategic review of the work of SSAFA Forces Help, identifying strategic objectives and planning a new governance structure to enable those objectives to be met. l

The Royal Patriotic Fund Charitable Trust merged with SSAFA Forces Help.

l Our professional health and social work staff provided a worldwide service to our Armed Forces and their families in locations from Brunei to Germany and from Cyprus to the United Kingdom l Our network of 6,031 branch volunteers supported 44,215 members of the Armed Forces and Veterans Community, young and old alike. l 473 different people stayed at one of our two SSAFA Norton Homes during the year. l Our community volunteers assisted with 1,219 referrals and made 2,383 visits to servicemen and women and their families on bases around the world. l We launched an 18 month pilot project to deliver one-to-one mentor support to wounded, sick and injured servicemen and women transitioning out of the Army. l We were selected as one of the two beneficiary charities for the Military Wives Choir’s Christmas Number 1 single ‘Wherever You Are’.

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Our volunteers operate wherever our Armed Forces and their families are stationed around the World.

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Supporting the armed forces Community Objective: To be the organisation of first choice in delivering innovative, quality-assured professional and charitable services that meet the needs of our Armed Forces and Veterans Community.

Health Services Overseas SSAFA Family Health Services have continued to provide efficient and responsive healthcare provision across British Forces Germany and other overseas commands. Meeting the health needs of the Armed Forces (prior to, during and after deployment to Afghanistan and other operational zones) and their families remains a core component of our enterprise. Our work is quality assured and evidence based in response to Government directives and legislation. This has included participation in a recent healthcare review undertaken by the Care Quality Commission in Germany and Cyprus. We remain committed to multiagency and multidisciplinary working partnerships with military and civilian personnel and, where appropriate, SSAFA Forces Help volunteers. Our workforce practices within policy and guidelines produced by the MOD Safeguarding and Children’s Boards and have contributed to the ongoing development of child and family service provision, such as the establishment of designated “Health Zones” in Cyprus and Germany. Our Midwives, working together with host country colleagues, ensure high rates of maternal health and provide infants with an excellent start in life with nutritional support in adherence to the World Health Organisation and NICE guidelines. In Nepal and Brunei, our Community Nurse Practitioners have supported and led Primary Care Nursing development addressing soldier and family health needs.

UK Health Services We have continued to build on our expertise as an overseas healthcare provider by developing our commercial enterprise within the UK National Health Service. SSAFA Care CIC is now well established and provides us with an opportunity to advance our staff and develop our wider primary healthcare processes. During the year, both the Kingsway Health Centre, Luton and the SSAFA Care Health and Walk-In Centre, Leicester made sustained progress with growing patient lists. Luton is entering the fifth year of its contract and Leicester is mid-way through a four year contract. The latter practice is now well established in the local community with all targets being met and, in some areas, exceeded. Its

registered list already exceeds the final number mandated at year five. The number of unregistered, walk-in patients seen is nearly three times that mandated, reflecting the success of the practice. During the year, work was completed on a new teaching primary care centre being built in Nottingham. The contract commenced at the beginning of January 2012. The number of patients already registered is above target and the Local Authority and Primary Care Trust are delighted that the community can now access local services.

Personal Support and Social Work Our Personal Support and Social Work Service has continued to deliver a diverse range of services worldwide, including statutory services to children, young people and their families. The services delivered are provided in line with English legislation and guidance. Our work with the RAF has seen an increase in referrals on the previous year and we continue to work hard to ensure that our resources are being used in the best way to meet these changing needs. One new initiative in 2011 was joint working with Personnel Holding Flight staff to enhance the support given to Service personnel under the RAF duty of care. In Western Europe, the British Forces Social Work Service has been asked to develop a number of new projects including the Domestic Abuse Intervention Programme and the witness support service. In Cyprus, we continue to deliver support services in partnership with health colleagues and SSAFA volunteers; this includes the relationship counseling service, ‘Solutions’. In the Falkland Islands, the contract for a Senior Social Work Practitioner was agreed and we have worked with the Falkland Island Government to establish a working protocol. We have also continued our work in other overseas postings, including Brunei and Gibraltar, where we provide a joint service with the Naval and Personal Family Support Service.

Adoption Our Adoption Service continues to provide unique and invaluable assistance for Service families. In 2011, we continued to successfully place children with our SSAFA approved adopters. During the year, we approved 7 couples as prospective adopters and by the end of the year had placed 15 children with adoptive families and a further 10 adopted (being children who have previously been placed but are now legally adopted). Our placement disruption rate continues to be below the national average.

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The Adoption Service was successfully inspected by the registration bodies of England and Wales, Scotland and Northern Ireland and achieved grades of ‘Good’ and ‘Very Good’. SSAFA Forces Help is the only voluntary adoption agency to be registered in all the home countries.

Family Support Groups The number of families using the support groups run and facilitated by SSAFA Forces Help has continued to grow and we have continued to develop initiatives to support bereaved families and the families of badly injured servicemen. Both groups developed further during the year. There are now 170 members of the Bereaved Families Support Group and 150 members of the Families of Injured Service Personnel Group. From these groups have grown the siblings’ groups of both the Bereaved Families and, in 2011, the Families of Injured Service Personnel. SSAFA’s Additional Needs and Disability Advisor also provides regular workshops on loss through injury and bereavement and strong links have been formed with NHS Armed Forces representatives. The Forces Additional Needs and Disability Forum (FANDF) is also facilitated by SSAFA Forces Help for military families with children or adult dependents with additional needs or disability. There were more than 600 registered members of FANDF in 2011.

Children’s Short Breaks During 2011, two highly specialized short breaks were provided by SSAFA Forces Help for disabled children and children with additional needs from Service families. The breaks, which took place in England and Germany, provide life enhancing opportunities for all of the young people and volunteers involved, whilst enabling the rest of the family to have a well deserved break from the rigours of meeting the needs of their most dependent member. 54 children benefitted from the breaks. We also ran a further short break for 24 siblings and young carers.

Forcesline On 1st March the Confidential Support Line (CSL) was re-launched as Forcesline. The change has been made in order to help us to reach more of the people that the service can help, including families. It was clear from research that awareness of the CSL was limited but that Forcesline is a much stronger and more distinctive identity. During 2011, the line continued to provide a valuable independent and totally confidential service to the Armed Forces community. In 2011, the line had 4,670 contacts, 196 of which were received via email. A total of 75 calls were taken by the AWOL Help Line. In September 2011, the MOD took the decision to withdraw funding for the service. As a result of that decision, SSAFA Forces Help’s trustees decided to pay for the service from charitable funds in order that the service could continue. A slight reduction in opening hours has affected call numbers.

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Work is now in hand to revise operational procedures and to optimise the ongoing service.

SSAFA Norton Homes During the period, both SSAFA Norton Homes continued to provide vital support to the families of wounded servicemen and women. The two homes, close to the Royal Centre for Defence Medicine at Selly Oak Hospital in Birmingham and the Defence Medical Rehabilitation Centre at Headley Court, Surrey, provide free accommodation for the families of our badly wounded, enabling them to be close to their loved ones when they need them most. During the year, our Norton Home (Headley Court) accommodated 225 residents and our Norton Home (Selly Oak) a further 248 residents. Those staying at the homes during 2011 included injured servicemen themselves, from all three Services, including the Royal Marines.

Stepping Stone Homes During the year, a total of 50 families – 93 residents, including children - were looked after in one of our two Stepping Stone Homes. These homes provide Service families who are experiencing relationship difficulties or marital breakdown with a caring and safe environment where they can consider their future. In 2011, we supported an increasing number of Foreign and Commonwealth families at the homes. Their cases are complex. They require higher levels of support and often remain in residence considerably longer than those with planned onward housing.

Residential Homes The Association’s Care Home, St Vincent’s, on the Isle of Wight, continued to provide high quality residential care for 30 residents, following the opening of its seven-bed extension in 2008. The home was recognised for its excellent standards through the 2010 Award for the Best Care Home in the South East. Our 36 purpose-built bungalows for people with disabilities had 100% occupancy as did our five apartments for vulnerable single people, between them housing 73 residents in total. The Royal Homes at Wimbledon continue to provide a most valued service with occupancy rates exceeding 90%.


Support for the families of our Armed Forces is at the heart of what we do.

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We provide lifelong support for our veterans and their families, young and old alike.

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Objectives: • To provide excellent and trusted services to clients in the Armed Forces and Veterans Community in order to meet their welfare needs. • To maximize the effectiveness of our support by optimizing the contribution of our well trained and highly committed volunteers. • To respond swiftly and appropriately to the emerging and unmet welfare needs of the Armed Forces and Veterans Community.

Supporting the Armed Forces Our Service Committees and Community Volunteer groups continue to make a significant contribution to the Serving communities in which they operate. The network continues to grow and is in increasing demand from military welfare agencies. With a further five new committees established in 2011, there are now 68 committees raising funds which are disbursed within their local communities and 1,180 volunteers located wherever our Armed Forces are based around the World. They continued to carry out their principal role of supporting Service personnel and their families through local fundraising and making quick and timely grants to urgent requests for assistance. A total of £90,956 was awarded in grants to families and individuals requiring support and to projects that assist the local serving community. Our Community Volunteers provide vital practical, befriending and emotional support to families and personnel for whom the routine pressures of Service life are often exacerbated by frequent deployments. In 2011, the number of referrals increased significantly. Our volunteers assisted with 1,219 referrals, many of which are becoming increasingly complex in their nature, and made 2,383 visits. Together, our Community and Service Committee volunteers, most of whom are drawn from the Serving community, gave almost 22,500 hours of community support.

Victim Support Our Victim Support schemes in Western Europe and Cyprus handled 119 and 195 referrals respectively, providing a most valuable service that otherwise would not be available to members of the Armed Forces and their families in these locations.

Mentoring In September 2011, an 18 month pilot project was launched by SSAFA Forces Help to deliver one-to-one mentor support to wounded, injured and sick service personnel transitioning out of the Army. At the request of the Army Recovery Capability, the adaptive pilot was designed to support those personnel that the Army assesses to be no longer employable. The long term aim is to be able to offer this one-to-one support to servicemen and women in all three Services, as required. By the end of the year, a bespoke service model had been developed and the recruitment of

mentors was underway, leading to the first mentors being paired with service leavers during the early part of 2012.

Supporting the Veterans Community The delivery of casework remains the prime purpose of our Branch network of 6,031 trained volunteers across the UK, Ireland, France, Germany, Spain and Cyprus. Throughout 2011, our volunteer network continued to work hard to meet the needs of those eligible for help, both young and old. During the year, our trained volunteers conducted 44,215 cases and visits, enabling us to deliver practical, financial and emotional support. The range of cases remains very broad. Our eligible clients are faced with the tough reality of the current economic climate. Frequently, requests for assistance are centred around debt and the increasing difficulties accessing disabled facilities grants from Local Authorities. At the grassroots it is clear that casework is increasingly complex with clients presenting with multiple support needs. As such, cases take longer to complete, often requiring repeat visits and on-going liaison with third parties to ensure a bespoke, comprehensive care package. Of our cases in 2011, 19,104 received financial assistance. A total of £13,159,505 was paid out in individual grants. An estimated further £4,629,838 was obtained for our clients and was paid directly to them, either in the form of a regular payment, or to suppliers of a range of goods services, including electrically powered vehicles, white goods and household items. We have continued to work hard at a local level to find new ways of meeting changing needs. Initiatives such as ‘Glasgow’s Helping Heroes’ project, which helps veterans and their families settle back into the community, have benefitted from SSAFA Forces Help’s lead and expertise. To ensure that we retain the highest possible standards in casework, we have embraced the Casework Management System (CMS), which enables casework to be recorded and progressed through a web-based application system. Initially designed and pioneered by SSAFA Forces Help, the system has been adopted by the Confederation of British Service and Ex-Service Organisations (COBSEO). By the end of 2011, 78 branches were live and using the CMS with 18,902 cases in the system in total (SSAFA Forces Help cases in addition to those of other charities.)

Supporting Volunteers The successful delivery of casework relies on our ability to recruit and train high quality volunteers. During 2011, we recruited 667 new volunteers, whilst 812 left. By the end of the year we had a total of 6,031 branch volunteers, 4,186 of which are trained caseworkers and 1,180 in-Service volunteers. Our training team was very busy, running 102 courses for all our volunteers and training more than 1,500 people. 614 of those attended one of our flagship caseworker courses and 151 attended our Community Volunteer course. The content of our volunteer management training for Branch and Divisional secretaries and Community Volunteer Coordinators was updated to reflect the increasing complexity of client cases and volunteer support needs. 11


public awareness and fundraising ObjectiveS: • To increase visibility of the work of SSAFA Forces Help to ensure that the public, stakeholders and beneficiaries are aware of our service and quality of delivery. • To raise sufficient funds to cover charitable activities, both regionally and centrally. The work of both parts of the Public Awareness Department continued in 2011 in support of our overarching strategic objectives. Our Fundraising team enjoyed another productive year, optimising the effectiveness of traditional initiatives and events whilst developing newer ones. In May, our second coordinated National Collection Day raised more than £75,000 from over 250 collections by our in-Service Committees and Branches. 2011 was also a successful year for Trusts, which raised £894,078 in total. Of this, unrestricted income rose by 26%, but we experienced a fall of 7.8% in restricted income. We are most grateful to all of those who contributed so generously towards our core casework costs and to other critical projects. Of our more traditional fundraising streams, our income from legacies grew slightly in 2011, reaching £2.1million. It remains our largest single income stream and vital for the continuation of the work of SSAFA Forces Help. We work hard to ensure that our supporters and members of the public are aware of how important their lifetime gift can be. Other giving from individuals exceeded overall targets, with our warm donor cultivation in particular achieving more than 1.5 times its target. This is testament to the dedication of our supporters during difficult economic times. Our challenge event initiative, teamSSAFA, built upon the previous year’s success, with a surge in the number of individuals taking part in events all over the country, including the London Marathon, the Edinburgh Marathon, the BUPA 10K and a sell out of all our places in the Great North Run, the largest half-marathon in the world. In September, we launched the first exclusive ‘SSAFA Ride of Britain’ cycle challenge from Edinburgh to London. Amongst those taking part in support of the Association were two severely wounded servicemen whom we had previously assisted. Our more established events also performed well. Enhanced communication and marketing activity resulted in 680 ‘Big Brew Ups’ being run, a significant increase from the previous year. More than 60% of registrations were by new supporters. Corporate sponsorship continued from Red Lion Foods

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and our long term partners, Serco and Sodexho. We also received celebrity endorsement from Miranda Hart and Matt Baker, for which we were most grateful. During the year we also successfully piloted a new regional fundraising initiative that focuses on fundraising for younger people. ‘Camo Day’, a non-uniform schools day, was tested in North Yorkshire and will be launched across the network in 2012. The ‘Corporate Friends’ scheme continued to be very successful and raised in excess of £178,000. The Defence Industry Dinner was once again hosted by the Chief of the Defence Staff and attended by more than 400 supporters including Defence Ministers and Service Chiefs. The newly appointed Secretary of State delivered the key note speech. Awareness and knowledge of the work of SSAFA Forces Help is not only a key aspect of our fundraising activity but is fundamental to our ability to reach potential clients. In 2011 we conducted a full Strategic Profile and Brand Review of SSAFA Forces Help. The review was linked to the wider strategic work being done by Council and was a comprehensive all-round assessment of the profile of the charity from both an internal and external perspective. A large number of staff and volunteers have been involved in the project together with many of our external stakeholders. We are most grateful to all of them for their support and advice. Work is now ongoing to develop and realign aspects of our identity. We have continued on initiate and develop other projects to raise awareness and understanding of our vital work. Selecting and developing the most appropriate communication channels is a key challenge and much of our work concentrated on enhancing our online and digital tools. We launched our new website shortly before Christmas, whilst our social media activity increased exponentially during the year. Other linked projects included the production of a short introductory film about the Association.       The story of the Military Wives Choir captured the public’s imagination and dominated the news in the run-up to Christmas. We were delighted to be associated with the project, having been selected as one of the two beneficiary charities from sales of the Christmas Number 1 single ‘Wherever You Are’. In selling nearly 700,000 copies, the single raised more than £250,000 for SSAFA Forces Help. Since then, the project to establish choirs on military bases around the World has grown in scale and scope. The Military Wives Choirs Foundation is to be established as a subsidiary charity of SSAFA Forces Help.


The Military Wives Choir: singing and raising money for SSAFA Forces Help.

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‘Thank you’ to everyone who supported SSAFA Forces Help in 2011.

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The Trustees’ Report Structure, Governance and Management Governing Document The Association was established in 1885 under Royal Charter; this was last amended in 1997 when the Soldiers’, Sailors’ and Airmen’s Families Association amalgamated with The Forces Help Society and Lord Roberts Workshops to form the present Charity, the Soldiers, Sailors, Airmen and Families Association - Forces Help. The Charter allows the Trustees to establish Rules and Regulations for the day to day management of the Association.

Subsidiary Charity The Charity has one subsidiary Charity, The Royal Homes, regulated under a Charity Commission Scheme in 1998. The Trustees of SSAFA Forces Help are the Trustee body of The Royal Homes.

SSAFA Forces Help Operational Entities Under the authority of Council, the Association currently operates three subsidiary companies and two Limited Liability Partnerships. Each Company is run for the benefit of the Association by the paid staff who fill the key posts of Managing Director, Finance Director and Company Secretary and include Trustees as additional external members of the Board. Each Company reports as required to Companies House. Details of the Companies and Limited Liability Partnerships are given below: SSAFA Family Health Services. Company limited by guarantee not having a share capital. Company Number 3137764. Established to provide Community Health, Social Work and other services for the Armed Forces worldwide. SSAFA Care CIC. The Community Interest Company, limited by shares Registered Number 06611709 is wholly owned by SSAFA Family Health Services. The Company carries out contracts for the National Health Services (NHS).

Services and GTI Forces Healthcare Limited, a subsidiary of Guy’s and St Thomas’ NHS Foundation Trust. The LLP was formed to provide Health Services to the Ministry of Defence. SSAFA Hallam Care LLP. The LLP, Registered Number OC349790, is equally owned by SSAFA Care CIC and Hallam Medical Limited. The LLP was formed to provide emergency care contracts for the NHS.

Other Charitable Jurisdictions In order to operate in Scotland, the Association has been registered with the Office of the Scottish Charity Regulator Register of Charities under number SC038056. In order to operate in Gibraltar, the Association has been registered with the Charity Commissioners for Gibraltar Register of Charities number 149.

Board of Trustees The Royal Charter allows for up to 35 Trustees, and is composed of: Officers of the Association - Chairman, Vice Chairman and Honorary Treasurer Up to 7 Regional Representatives Chairmen of the following Association Committees: • • • • • • •

The Regional Representatives’ Forum The Scottish Resources Committee The Branch Support Housing and Advisory Committee The Services Support Advisory Committee The Public Awareness Advisory Committee The Western European Service Committee The Adoption Management Committee

Selected individuals with the following skills:

SSAFA Forces Help Enterprises Limited. Company limited by shares, Number 2493614. Established as a trading company to sell Christmas Cards and other merchandise.

• • • •

SSAFA GSTT Care LLP. The LLP, Registered Number OC333462 is equally owned by SSAFA Family Health

All Trustee appointments are recommended to the Council after a thorough search for suitable candidates. All Trustees

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Investment Banker Legal Expert Property Specialist Accountant (ideally from the Branch network)


are subject to the SSAFA Forces Help Equal Opportunities policy and an Enhanced Criminal Records Bureau (CRB) Disclosure is requested prior to appointment.

reserves and assets to facilitate this acquisition which Trustees expect to be financed over a period of time from the sale of 19 Queen Elizabeth Street and other surplus assets.

On appointment each Trustee is given a standard Trustee briefing pack and undergoes an induction briefing. Annually, Trustees are given an updating briefing following the September meeting of Council. A Register of Trustees’ interests is held centrally. The effectiveness of Council is assessed during the Annual Review of the Management Plan.

Risk Management

Decision Making Trustees make and approve Association policy, delegating the day to day management to the Controller and his staff. Council meets four times each year, or as required, and receives reports from the Controller and his staff on activities and progress. Annually, in September, Council approves the outline business objectives for the three years commencing the following January. In November it approves the associated budget. Council reviews all Advisory and Sub Committee reports making decisions on any policy issues which may arise and directing how those issues should be implemented. Annually in March, Council reviews the Association’s Housing Assets. Council will take decisions to sell, purchase, and build or extend property; having made the decision, the Controller will take the appropriate action. At each meeting Council reviews the Central Income and Expenditure Budget, recommending adjustments as necessary.

Strategic Review Early in 2011 the Council commenced a detailed review of the governance and strategic objectives of SSAFA Forces Help. This review confirmed the majority of the Association’s policies, whilst updating strategic objectives and resolving on some changes to the composition of Council. The review also proposed the creation of a unified volunteer support function with a view to encouraging the closer working together of Branch and in-Service volunteers, under the guidance of a single department within Central Office. There were consequential changes to the Advisory Committee structure. One of the strategic objectives of Council was to develop and maintain stronger working relationships with similar Armed Forces charities. In the knowledge that the cost and disruption of refurbishing 19 Queen Elizabeth Street would be considerable, Council agreed to seek an alternative building for Central Office which would be capable of accommodating other Armed Forces charities. Regrettably, collocation with other similar charities has not been achievable following detailed discussion. It nonetheless remains a longer term aim.

The Controller’s Management Board meets monthly to review the Risk Register Control Action and the Branches at risk Register to ensure compliance. The Audit Committee reviews the Risk Management Policy and Register annually which it submits to Council at its March meeting, highlighting those areas it considers of greatest risk. Council then seeks assurance from the Controller that all mitigating action is being or has been taken. Council is content that measures are in hand to manage and minimise all significant risks.

Objectives and Activities for the Public Benefit The Trustees have given due consideration to the Charity Commission published guidance on the operation of the Public Benefit requirement and confirm that the objects of SSAFA Forces Help, as established and incorporated, are to relieve the need, suffering and distress of all those who are serving or have served in the Armed Forces of the Crown, and their families and dependants. There are only two criteria for assistance, eligibility and need. The Association is structured on a Branch basis, approximately conforming to county and unitary boundaries. Each Branch is run by its own officers who are ultimately responsible to the Board of Trustees. SSAFA Forces Help also provides a Community Health and Social Work Service to the Armed Forces, wherever it may be needed, in addition to a range of other charitable assistance to meet the needs of our Service community through our network of In-service volunteers. To achieve the objects of the Association we aim to: • Maintain our client and casework base and to maintain the membership of our active caseworkers and community volunteers, whilst improving the quality and standards of our volunteer network. • Manage our activities, both voluntary and professional, to support more efficiently serving and ex-serving members of the Armed Forces and their families. • Increase visibility of the charity to ensure that potential beneficiaries, stakeholders and the wider public are aware of the support we can provide. • Raise sufficient funds to ensure that our reserves are maintained and there is no running cost deficit in our national funds.

A building at 4 St Dunstan’s Hill, London (EC4R) was purchased in September 2011 and will be refurbished during 2012. Council took the decision to strategically deploy

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Achievements and Performance The achievements and performance of SSAFA Forces Help in 2011 have been set out in the preceding sections. They testify to the indispensable work of the charity, led by the changing needs of those who currently serve in our Armed Forces and those who have served, together with their families. Ongoing work and new projects have combined to reinforce the fact that SSAFA Forces Help continues to reach into every corner of the Service community in order to make a real difference wherever there is a need and whenever anybody turns to us for help. No other Service charity operates on the same scale to support the whole Forces Family. Those who work for the SSAFA Forces Help, whether as paid staff or as volunteers, do so with an outstanding level of energy and commitment. Our volunteers, in both Branches and in-Service Committees, are at the very heart of our work. Their selfless dedication is pivotal to the support we provide to so many of our many clients. Our paid staff demonstrate a similar level of commitment and devotion to their multifarious tasks. The Trustees wish to place on record their thanks and gratitude to all those who have helped to make the year such a success. The Trustees also wish to express their thanks and gratitude to the Service and Regimental Associations and Benevolent Funds, The Royal British Legion, Poppyscotland (The Earl Haig Fund Scotland), The Army Central Fund, The RAF Central Welfare Fund, The Guild of St Helena and all other supporters, donors and trusts who provide so much financial assistance, both to those in need and to the Association. Every expression of support, great or small is equally important.

Future Plans Meeting the needs of our Armed Forces and Veterans Community remains the overarching strategic objective of everything done by SSAFA Forces Help. However at a time of ongoing change within the Armed Forces we must continue to: • Meet our existing contractual obligations to provide the highest level of Health and Social Care in order to ensure our future place at the heart of the Armed Forces. • Prepare for risk of our contract income falling we must continue to develop opportunities for new contracts in the provision of primary care using existing expertise in this area. • Recruit, train and retain the highest quality volunteers. • Develop greater coherence with other military charities and work towards collocation with them. • Work with and support the Confederation of Service Charities (COBSEO). • Support mentoring. • Be in readiness to pick up new requirements as they are realised by the Armed Forces.

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• Reduce our property holdings as appropriate. • Support the Defence and National Rehabilitation Centre (DNRC) in the way we are currently supporting the rehabilitation centre at Headley Court. • Develop our brand and profile. • Reduce the cost of our overheads across the whole Association. It is as ever vital that we support our trained volunteers as well as the many services we provide, namely the Adoption Service, Additional Needs and Disability, the Travel Support Service, the Stepping Stone Homes, the SSAFA Norton Homes and our Support Groups for the Families of Bereaved and Families of Injured Service Personnel. All these activities remain a high priority because of all of them make a very real difference to the lives of the people they help. We must continually be alert to changing needs and identify ways to meet those needs, such as our new mentoring scheme.

Key Performance Indicators SSAFA Forces Help aims to improve its active membership, assisting Branches to develop the necessary capacity and capability in order to reach clients in need. We have a formal mechanism for collecting casework data and the caseload in 2011 was slightly below that of 2010. Case referrals from other organisations remain steady at about 48%. Funds received in grants for individuals have decreased slightly. The Association’s contracts with the MOD are subject to performance related indicators and monitored by regular contract meetings. There were no breaches during the year.


financial review Management The Association’s Management Plan continues to be an ideal tool for maintaining the development of the Association and control of its finances. The Trustees are pleased to report that tight control over the Central Office normal operating budget has, once again, produced a surplus of income over expenditure and overall Branches have raised sufficient funds to cover expenditure. The overall result for the Group was a surplus of £1,106,000 before taking account of realised and unrealised losses on investments and actuarial losses on the defined benefit pension fund, leaving a net reduction in funds of £5,353,000.

Investment Policy The majority of the Association’s funds are invested in the Armed Forces Common Investment Fund, a fund specifically designed for Service and ex-Service Charities. The objective of the fund is to achieve long term growth of both capital and income. The performance is measured against a customised benchmark. The performance of the fund was ahead of the benchmark in 2011 by 0.2%, but nevertheless in the year to 31 December 2011 the Association showed net realised and unrealised losses of £799,000

Reserves Policy The Trustees have for some years set a level of free reserves of approximately 2 years worth of operating costs which must be retained to ensure that the Charity can meet its obligations in the short term. As described above, Council agreed to redeploy some of the free reserves into a freehold property. Investments to the value of £2.5 million were realised during the year and Council have taken steps to put in place medium term borrowing to finance the purchase and to ensure that the Association retains sufficient liquid resources to finance ongoing operations. At 31 December 2011 the level of unrestricted reserves, which were not represented by fixed assets reduced to 1 years worth of running costs and the level of reserves will be reviewed on an ongoing basis. The Trustees have reviewed their policy on the overall level of reserves needed by the Association. At 31 December 2011 the unrestricted general reserves, which were not represented by fixed assets, amounted to £13.4 million before any adjustment for the pension deficit under FRS 17. The Trustees accept the legal necessity to include the long term FRS17 pension liability in the Statement of Financial Activities. They do not however agree that this liability constitutes a diminution to Reserves because in their view this liability lies with the Ministry of Defence and not with the Association.

In these circumstances the Trustees consider the Association has adequate resources to sustain operations for the foreseeable future.

Grant Making Assistance from the unrestricted funds may be used only to relieve the need, suffering, and distress of those eligible for our help, as described in the Objects of the Association. The Regulations of the Association do not permit our funds to be used for gifts, grants or subscriptions to charities, hospitals, schools or other funds, societies or institutions.

Auditors Under our Royal Charter of Incorporation, the Trustees agreed to extend the audit appointment to Grant Thornton UK LLP from 1 July 2011.

Statement of the Trustees’ Responsibilities The trustees are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations. The Charities Act 2011 requires the trustees to prepare financial statements for each financial year. The trustees have to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). The trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charity and the group and of the incoming resources and application of resources, including the income and expenditure, of the group for that period. In preparing these financial statements, the trustees are required to: • s elect suitable accounting policies and then apply them consistently; • observe  the methods and principles in the Charities SORP; • m  ake judgments and accounting estimates that are reasonable and prudent; • s tate whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and • p  repare the financial statements on the going concern basis unless it is inappropriate to presume that the group will continue in business. The trustees are responsible for keeping adequate accounting records that are sufficient to show and explain

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the charity’s and group’s transactions and disclose with reasonable accuracy at any time the financial position of the charity and the group and enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations, the provisions of the trust deed, the Charities and Trustee Investment (Scotland) Act 2005 and the Charities Account (Scotland) Regulations 2006. They are also responsible for safeguarding the assets of the charity and the group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The trustees are responsible for the maintenance and integrity of the charity and financial information included on the charity’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. Approved by Council on 26 June 2012 And signed on 10 July 2012 by

General Sir Kevin O’Donoghue Chairman of Council

20


Report of the independent auditor to the trustees of ssafa forces help We have audited the financial statements of SSAFA Forces Help for the year ended 31 December 2011 which comprise the group statement of financial activities, the group and parent Charity balance sheets, the group cash flow statement and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). This report is made solely to the charity’s trustees, as a body, in accordance with Section 154 of the Charities Act 2011 and section 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005. Our audit work has been undertaken so that we might state to the charity’s trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charity and its trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of trustees and auditor As explained more fully in the Trustees’ Responsibilities Statement set out on pages 17 and 18, the trustees are responsible for the preparation of the financial statements which give a true and fair view. We have been appointed as auditor under sections 144 of the Charities Act 2011 and 44(1)(c) of the Charities and Trustee Investment (Scotland) Act 2005 and report in accordance with regulations made under those Acts. Our responsibility is to audit and express an opinion on the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board’s (APB’s) Ethical Standards for Auditors.

Scope of the audit of the financial statements A description of the scope of an audit of financial statements is provided on the APB’s website at www.frc.org.uk/apb/ scope/private.cfm.

Opinion on financial statements In our opinion the financial statements: • g  ive a true and fair view of the state of the group’s and the parent Charity’s affairs as at 31 December 2011 and of the group’s incoming resources and application of resources, including its income and expenditure for the year then ended; • h  ave been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and • h  ave been prepared in accordance with the requirements of the Charities Act 2011, the Charities and Trustee Investment (Scotland) Act 2005 and regulations 6 and 8 of the Charities Accounts (Scotland) Regulations 2006 (as amended).

Matters on which we are required to report by exception We have nothing to report in respect of the following matters where the Charities Act 2011 and the Charities Accounts (Scotland) Regulations 2006 (as amended) requires us to report to you if, in our opinion: • the information given in the Trustees’ Annual Report is inconsistent in any material respect with the financial statements; or • the parent charity has not kept proper and adequate accounting records or returns adequate for our audit have not been received from branches not visited by us; or • the parent charity’s financial statements are not in agreement with the accounting records or returns; or • w  e have not received all the information and explanations we require for our audit.

Grant Thornton UK LLP Statutory Auditor, Chartered Accountants London 10 July 2012 Grant Thornton UK LLP is eligible to act as an auditor in terms of section 1212 of the Companies Act 2006

21


PRINCIPAL ACCOUNTING POLICIES Basis of Preparation The financial statements have been prepared under the historical cost convention as modified by the revaluation of investments, and in accordance with the Charities Act 2011, the Statement of Recommended Practice (SORP) “Accounting and Reporting by Charities” (revised 2005) and other applicable accounting standards.

Grants received from service funds and other charities for specific cases, which have not been almonised at the end of the year are accrued and included as current liabilities. These amounts will be paid in the following year or returned to the relevant charities.

Resources Expended and the basis of Allocation of Costs

The Trustees believe that the charity has adequate resources to continue to operate for the foreseeable future and they continue to adopt the going concern basis of accounting in preparing the financial statements.

Resources expended are accounted for on an accruals basis.

Group Financial Statements

Resources expended have been classified under headings that aggregate costs directly attributable to that specific activity. Where costs cannot be directly attributed to particular headings they have been allocated in proportion to staff numbers and usage.

The Financial Statements consolidate those of the Charity, its subsidiary undertakings and joint ventures. The Charity’s trading subsidiary, SSAFA Forces Help Enterprises Limited, has a year end of 31 March 2012. The accounting reference date is set for administrative convenience since the major part of its income arises over the Christmas period. The results of the subsidiary have been incorporated on a line by line basis. The results of the Charity’s other subsidiaries, including the Royal Homes, for the year to 31 December 2011, have also been incorporated on a line by line basis. The results of SSAFA GSTT Care LLP and SSAFA Hallam Care LLP have been incorporated as joint ventures.

Branches and Committees The financial statements include the results of the Charity’s branches and committees, including those overseas. Branch and Committee accounts have been included on a receipts and payments basis but adjusted for any accruals or prepayments where material.

Incoming Resources Incoming resources are recognised in the period in which the Group is entitled to receipt and when the amount can be measured with reasonable certainty. Investment income, including the associated income tax recoveries and Gift Aid, is recognised when receivable. Legacies are recognised when the Charity has been notified of its entitlement unless they are incapable of quantification.

22

Fund raising and publicity expenditure represents the direct costs of the fundraising department and an appropriate allocation of marketing costs at the United Kingdom central office, area fund raising managers and volunteers’ expenses in the effort to raise awareness of the Charity’s objects and to obtain voluntary contributions. Welfare service costs represent the direct costs of the welfare department at the United Kingdom central office, an allocation of communications and marketing costs, volunteer support costs (including training), branch and committee case-work costs and branch office and staff costs in the provision of advice and assistance to those in need. Grants payable are payments made to or on behalf of individuals in the furtherance of the Association’s charitable objectives. Grants are accounted for when the recipient has a reasonable expectation that they will receive a grant, goods or services. Housing service costs represent the running costs of the “Stepping Stone” homes, the Norton homes, the residential care home, bungalows and cottages and the Royal Homes. The costs also include the direct costs of the housing department (including the Housing Advisory Service) at the United Kingdom central office. Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources. Governance costs include Council and Committee expenses and other costs which are primarily associated with constitutional and statutory requirements.


Tangible Fixed Assets and Depreciation Freehold and long leasehold properties are carried at cost and reviewed annually for any permanent diminution in value. Cost includes capitalised loan interest incurred on the purchase of properties prior to occupation while in the course of construction. Any permanent diminution in value arising is provided for in the Statement of Financial Activities. It is not practical to determine the market value of the properties. Therefore they have neither been revalued nor are fair values disclosed. Depreciation has been provided on freehold properties from the date they are brought into use at the rate of 2% per annum. Long leasehold properties are amortised over the remainder of the lease. Motor cars are depreciated to 10% of cost by equal annual instalments over three years.

Unrestricted funds are funds that are to be used in accordance with the objects of the Charity and at the discretion of the Council. Designated funds are unrestricted funds which have been designated for specific purposes by the Council.

Foreign Currency Transactions in foreign currencies are translated at the exchange rate ruling at the date of the transaction. Monetary assets and liabilities in foreign currencies are translated at the rates of exchange ruling at the balance sheet date. Any gain or loss arising from a change in exchange rates subsequent to the date of the transaction is included as an exchange gain or loss in the Statement of Financial Activities.

Contributions to Pension Schemes

Additions to furniture, fittings and equipment, including IT hardware valued at over ÂŁ2,000 are capitalised and depreciated over three years. Items valued at less than ÂŁ2,000 are fully written off as revenue expenditure in the year of purchase unless they form part of a larger scale project.

The Group operates a defined benefit pension scheme that requires contributions to be made to a separately administered fund. The expected costs of providing pensions, as calculated periodically by professionally qualified actuaries, is charged to the SOFA, so as to spread the cost of pensions over employees’ working lives with the Group.

Investments

The Group also operates a defined contribution scheme. Pension costs charged in the SOFA represent the contributions payable by the Group in the year.

The listed investments have been valued at bid price at 31 December 2010 and at 31 December 2011. Realised and unrealised gains and losses are aggregated and reflected in the Statement of Financial Activities.

Stock Stocks are valued at the lower of cost and net realisable value.

Liabilities Liabilities are recognised when there is a legal or constructive obligation to pay cash or other assets, and are carried at the present value of the obligation until the obligation is extinguished.

Funds Accounting Restricted funds are funds to be used for purposes specified by the donor. Expenditure for those purposes is charged to the relevant fund. No interest on cash balances is allocated to the restricted funds as no overheads and support costs are allocated to those funds except in the case of material costs and those attributable to The Royal Homes. It is considered any interest earned by the funds and most overhead and support costs if reasonably allocated would not be material. 23


Consolidated Statement of Financial Activities for the year ended 31 December 2011 Unrestricted Restricted Total Total Notes Funds Funds 2011 2010 £’000s £’000s £’000s £’000s INCOMING RESOURCES Incoming resources from generated funds Voluntary income Donations, legacies and similar incoming resources

1

7,994

1,213

9,207

6,467

Fundraising

2

1,606

-

1,606

1,822

Merchandising Income

3

278

-

278

344

4

423

41

464

528

5

-

13,367

13,367

12,802

6

46

911

957

944

Activities for generating funds

Investment Income Investment Income Incoming resources from charitable activities Contributions from service funds and other charities Contributions from public funds for ‘Grant Aided’ activities

Contracts for the provision of health and welfare services (group and share of joint venture)

7 & 17

30,877

-

30,877

30,593

17

(7,307)

-

(7,307)

(7,053)

8

1,066

391

1,457

1,352

Adoption income

Less: share of joint venture turnover Residents’ contributions for care and accommodation

448

-

448

653

9

-

-

-

1

Profit on sale of property

84

-

84

-

Total incoming resources

35,515

15,923

51,438

48,453

Workshop income

RESOURCES EXPENDED Less: costs of generating funds 11

928

-

928

864

Fundraising and Awareness

11

890

-

890

935

Merchandising

11

216

-

216

220

2,034

-

2,034

2,019

10 & 11

6,677

14,272

20,949

19,698

11

-

906

906

883

Provision of health and welfare services

11

22,603

-

22,603

23,166

Past service pension credit

11

-

-

-

(4,217)

Costs of generating voluntary income Fundraising trading: costs of goods sold and other costs

Charitable activities Welfare and casegrants Provision of ‘Grant Aided’ activities

Housing services

11

2,003

923

2,926

3,293

Adoption costs

11

747

-

747

697

Workshop costs

11

-

-

-

41

32,030

16,101

48,131

43,561

11

160

7

167

153

Total resources expended

34,224

16,108

50,332

45,733

Governance costs

24


continued Consolidated Statement of Financial Activities for the year ended 31 December 2010

Unrestricted Restricted Total Total Notes Funds Funds 2011 2010

£’000s

£’000s £’000s £’000s

Net incoming resources/ (resources expended) before transfers between funds

1,291

(185)

1,106

2,720

Transfers between funds

20

-

-

-

-

Net incoming/(outgoing) resources

13

1,291

(185)

1,106

2,720

Share of net resources from joint venture

17

67

-

67

(29)

Net unrealised and realised gains/(losses) on investments

17

(745)

(54)

(799)

1,159

Actuarial gains/(losses) on defined benefit pension schemes 25 (5,727) - (5,727) 7,181

(5,114)

(239)

(5,353)

11,031

Fund balances brought forward

20

14,219

3,506

17,725

6,694

TOTAL FUNDS CARRIED FORWARD

20

9,105

3,267

12,372

17,725

NET MOVEMENT IN FUNDS

The statement of financial activities includes all gains and losses recognised in the year. All incoming resources and resources expended derive from continuing activities. The accompanying accounting policies and notes form an integral part of these financial statements.

25


Consolidated Group and Charity Balance Sheet as at 31 December 2011 Notes

Group Charity 2011 2010 2011 2010

£’000 £’000 £’000 £’000 FIXED ASSETS Tangible assets

16

23,162

13,308

23,162

13,308

INVESTMENTS Investments

17

10,913

13,494

10,923

13,504

Joint venture: share of gross assets

17

1,557

2,071

-

-

Joint venture: share of gross liabilities

17

(1,514)

(2,095)

-

-

TOTAL FIXED ASSETS 34,118 26,778 34,085

26,812

CURRENT ASSETS Debtors

18

6,098

8,292

6,642

9,879

Stock

51

58

-

-

Cash at bank and in hand

11,754

10,746

9,197

7,521

17,903

19,096

15,839

17,400

CREDITORS: Amounts falling due within one year

19

(5,476)

(5,308)

(3,278)

(3,430)

Net Current Assets 12,427 Creditors amounts falling due after more than one year

(5,000)

13,788

12,561

(5,000)

13,970

Net assets excluding pension liability 41,545

40,566

41,646

40,782

Defined benefit pension scheme liability

25

(29,173)

(22,841)

(29,173)

(22,841)

Net assets including pension liability

20

12,372

17,725

12,473

17,941

FUNDS Unrestricted funds - general

20

34,951

35,733

35,052

35,951

Unrestricted funds - designated

20

3,327

1,327

3,327

1,327

Unrestricted funds - pension reserve

20

(29,173)

(22,841)

(29,173)

(22,841)

Total unrestricted funds

20

9,105

14,219

9,206

14,437

Restricted funds

20

3,267

3,506

3,267

3,504

TOTAL FUNDS

20

12,372

17,725

12,473

Approved by the Trustees on 26 June 2012 and signed on 10 July 2012 by: General Sir Kevin O’Donoghue Chairman Mr D J Ashman Honorary Treasurer

26

17,941


Consolidated Cash Flow Statement for the year ended 31 December 2011 Notes 2011 2011 2010 2010 £’000 £’000 £’000 £’000 Net cash inflow from operating activities

4,182

A

(1,056)

Capital expenditure and financial investment Purchase of tangible fixed assets

(10,103)

(450)

Proceeds from sale of tangible fixed assets

147

1

Purchase of investments

(862)

(67)

Proceeds from sale of investments

2,644

58

(8,174)

(458)

5,000

-

Financing Issue of loan Increase in cash

B

1,008

(1,514)

NOTES TO CONSOLIDATED CASH FLOW STATEMENT A. Reconciliation of changes in resources to net cash inflow

2011 2010

from operating activities £’000

£’000

Increase in resources before revaluations

1,106

2,720

Depreciation

186

190

Profit on disposal of tangible fixed assets

(84)

(1)

Decrease in stock

7

9

Increase/(decrease) in creditors

168

(714)

Increase in pension liability

605

1,493

Past service pension credit

-

(4,217)

Decrease/(Increase) in debtors 2,194 Net cash inflow from operating activities

(536)

4,182

(1,056)

B. Reconciliation of net cash inflow to movement in net funds Increase in cash

1,008

(1,514)

Movement in net funds

1,008

(1,514)

Net Funds at 1 January 2011

10,746

12,260

Net Funds at 31 December 2011

11,754

10,746

C. Analysis of changes in net funds

At

At

1 January 2011 Cashflows

31 December 2011

Cash at bank and in hand 10,746 1,008 11,754

10,746 1,008 11,754 The accompanying accounting policies and notes form an integral part of these financial statements.

27


Notes to the Financial Statements for the year ended 31 December 2011 1. VOLUNTARY INCOME

Unrestricted Restricted Total Total funds funds 2011 2010 £’000 £’000 £’000 £’000

Donations

5,364

1,213

6,577

4,039

Legacies

2,188

-

2,188

2,069

Service charity block grants

442

-

442

359

7,994

1,213

9,207

6,467

Donations include £2.1 million received from the Royal Patriotic Fund Corporation (see note 20)

2. FUNDRAISING income

Fundraising activities

Unrestricted Restricted Total Total funds funds 2011 2010 £’000 £’000 £’000 £’000 1,606

-

1,606

1,822

3. MERCHANDISING INCOME  The sale of SSAFA related merchandise is conducted by the Charity’s trading subsidiary, SSAFA Forces Help Enterprises Limited.

The results for SSAFA Forces Help Enterprises Limited for the year ended 31 March 2012 are as shown below:

31 March 31 March 2012 2011 £’000 £’000

Turnover

278

344 (216)

Cost of sales

(216)

Gross surplus

62

128

Administrative expenses

(17)

(21)

Surplus on ordinary activities before and after taxation

45

107

Gift aid payment to charity

(45)

(107)

Retained in subsidiary

-

-

4. INVESTMENT INCOME

Listed investments

Bank deposits and unlisted investments

5. CONTRIBUTIONS FROM SERVICE funds AND OTHER CHARITIES

For disbursement to individual cases

Unrestricted Restricted Total Total 2011 2011 2011 2010 £’000 £’000 £’000 £’000 405

41

446

18

-

18

504 24

423

41

464

528

Unrestricted Restricted Total Total 2011 2011 2011 2010 £’000 £’000 £’000 £’000 -

13,367

13,367

12,802

6. CONTRIBUTIONS FROM PUBLIC FUNDS FOR

‘GRANT AIDED’ ACTIVITIES

Reimbursement of costs incurred in the provision of

Unrestricted Restricted Total Total 2011 2010

Community Health and Social Services in the

United Kingdom and Overseas

29

911

940

919

Contribution to administrative costs

17

-

17

25

46

911

957

944

28

£’000

£’000 £’000 £’000


continued Notes to the Financial Statements for the year ended 31 December 2011

7. RESULTS OF TRADING SUBSIDIARIES  The contracts for the provision of services are performed by the Charity’s wholly owned charitable trading subsidiaries, SSAFA Family Health Services and SSAFA Care CIC. The results for the year are as shown below: SSAFA Family SSAFA Care CIC Health Services 2011 2010 2011 2010 £’000 £’000 £’000 £’000

Turnover

Cost of sales

Gross profit/(loss)

Administrative expenses

21,076

21,488

2,346

1,837

(19,266)

(19,467)

(2,087)

(1,653)

1,810

2,021

259

184

(649) (650) (218) (260)

Other operating income

104

79

21

Foreign exchange loss

(232)

(90)

-

136 -

Operating profit/(loss)

1,033

1,360

62

60

Interest receivable/(payable)

23

31

(15)

(20)

Profit/(loss) ordinary activities before and after taxation

1,056

1,391

47

40

Gift aid payment to charity

(1,056)

(1,391)

-

-

Retained in subsidiary

-

-

47

40

8. CONTRIBUTIONS FOR CARE AND ACCOMMODATION

Unrestricted Restricted Total Total 2011 2011 2011 2010 £’000 £’000 £’000 £’000

Stepping Stone Homes

226

-

226

197

Residential Homes and Cottages

763

-

763

768

Homes from Home

77

-

77

-

Royal Homes

-

391

391

387

1,066

391

1,457

1,352

9.

WORKSHOP INCOME

Sales of brushes

Unrestricted Restricted Total Total 2011 2010 £’000 £’000 £’000 £’000 -

-

-

1

-

-

-

1

The Workshop closed on 30 June 2009.

29


continued Notes to the Financial Statements for the year ended 31 December 2011

10. WELFARE AND CASEGRANTS PAYABLE

Grants payable for welfare purposes:

From charity funds

On behalf of service funds & other charities

Unrestricted Restricted Total Total 2011 2011 2011 2010 £’000 £’000 £’000 £’000 482

403

885

592

-

13,367

13,367

12,802

Other Welfare costs 6,195 502 6,697 6,304 6,677 14,272 20,949 19,698 All grants were paid to or on behalf of eligible individuals.

11. TOTAL RESOURCES EXPENDED Activities undertaken Support Total Total see directly costs note 2011 2010 12 £’000 £’000 £’000 £’000 Costs of generating funds

Cost of generating voluntary income

Donations

681

92

773

681

Legacies

116

28

144

168

Service Charity Block Grants

-

11

11

15

797

131

928

864

Fundraising trading: costs of goods sold and other costs Fundraising 783 107 890 935

Merchandising

216

-

216

220

Charitable activities Welfare & Casegrants 19,894 1,055 20,949 19,698

Provision of ‘Grant Aided’ activities

Provision of health and welfare services

Past service pension credit

Housing services

Adoption costs

Workshop costs

862

44

906

883

21,324

1,279

22,603

23,166

-

-

-

(4,217)

2,245

681

2,926

3,293

595

152

747

697

-

-

-

41

Governance

26

141

167

153

46,742 3,590 50,332 45,733 Governance costs consist of: 2011 2010 £’000 £’000

Council / Committee Expenses

42

33

AGM

24

24

Annual Reports

4

9

Audit

56

43

Apportionment of staff costs

41

44

167

153

30


continued Notes to the Financial Statements for the year ended 31 December 2011

12. SUPPORT COSTS The support costs of the charity consisted of Management, Finance, Human Resources, Information Technology and Facilities. These costs have been apportioned across the work of the charity on the basis of staff numbers and allocated to each of the charity’s activities as set out in the table below. Human Information Total Total Management Finance Resources Technology Facilities 2011 2010 £’000 £’000 £’000 £’000 £’000 £’000 £’000 Costs of generating funds Cost of generating voluntary income Donations 10 13 7 19 43 92 110 Legacies 4 4 2 6 12 28 38 Service Charity Block Grants 1 2 1 2 5 11 15 Fundraising trading: costs of goods sold and other costs

Fundraising events

Merchandising

14

16

8

22

47

107

156

-

-

-

-

-

-

-

133

160

82

213

467

1055

1,366

Charitable activities

Welfare and casegrants

Housing services

86

103

53

137

302

681

870

Adoption costs

19

23

12

31

67

152

82

Governance

77

64

-

-

-

141

141

344

385

165

430

943

2,267

2,778

The administrative charges for the provision of grant aided activities and the provision of health and welfare services charge include support costs and are calculated in accordance with the contract agreements: 2011 2010 £’000 £’000 Health & Welfare services 1,279 1,177

Grant-aided activities

44

53

1,323 1,230

Other support costs shown above

2,267 2,778

Total support costs

3,590 4,008

13. NET INCOMING RESOURCES/(RESOURCES EXPENDED) 2011 2010

This is stated after charging/crediting:

Auditors remuneration

- Group 85 83 - Charity 43 37

£’000 £’000

- Non audit services

32

72

- Branch and Committee attendance 6

6

- Branch and Committee audit fees 15

13

Depreciation of tangible fixed assets 186 190

Profit on disposal of tangible fixed assets (84) (1)

Expenditure on fixtures, fittings & equipment written off in year 137

156

Amounts paid under operating leases 190

192

31


continued Notes to the Financial Statements for the year ended 31 December 2011

14. EMPLOYEE AND STAFF COSTS Charity Contracts Total Total Staff costs during the year were as follows: 2011 2011 2011 2010 £’000 £’000 £’000 £’000 Wages and salaries 4,476 16,155 20,631 20,210 Social security costs 476 1,095 1,571 1,548 Other pension costs 434 1,744 2,178 2,024 5,386 18,994 24,380 23,782 In addition, a great amount of time is donated by thousands of volunteers throughout the world. Due to the costs involved in quantifying this the Trustees do not consider it possible to reflect this in the financial statements. The number of employees paid by the charity whose emoluments, excluding employer’s pension contributions, exceeded £60,000 in the year were as follows: Charity Contracts Total Total 2011 2011 2011 2010 Number Number Number Number £60,001 to £70,000 - 4 4 2 £70,001 to £80,000 - 1 1 2 £80,001 to £90,000 1 4 5 4 £90,001 to £100,000 2 3 5 3 £100,001 to £110,000 - 3 3 2 One higher paid staff member is accruing retirement benefits under the defined contribution scheme and 12 higher paid staff under the defined benefit schemes (2010: 1 higher paid employee participated in the defined contribution scheme and 9 higher paid employees participated in the defined benefit scheme). Contributions in the year for the defined contribution scheme for higher paid staff amounted to £3,042 (2010: £4663). The average number of UK contracted staff throughout the year for the Group, analysed by activity, was:

Charity

Charity

Total Total

2011 2011 2011 2010 Number Number Number Number

Voluntary income

7

-

7

7

Generating funds

8

-

8

6

Welfare and grants (including Branch paid staff)

103

-

103

100

Housing

60

-

60

59 11

Adoption

13

-

13

Workshop

-

-

-

1

Staff in the provision of health and welfare services

-

475

475

458

Community Health and Social Service staff in the provision of ‘Grant Aided’ activities

-

28

28

27

Management & support

16 207

22 525

38 732

39 708

32


continued Notes to the Financial Statements for the year ended 31 December 2011

15. TRUSTEE REMUNERATION No remuneration was paid to trustees during the year or to persons with a family or business connection with a trustee during the year or in the prior year. Travel expense reimbursements paid to 15 (2010: 11) trustees during the year amounted to £21,260 (2010: £11,848). Trustee indemnity insurance is held as part of a wider policy covering staff and volunteers. The premium for Trustee insurance cannot be separately identified but is estimated at £2,500 (2010: £2,500) 16. TANGIBLE FIXED ASSETS Motor Furniture & Freehold Leasehold vehicles equipment properties properties Total £’000 £’000 £’000 £’000 £’000 Group and Charity:

Cost At 1 January 2011 140 182 12,699 1,372 14,393

Additions

-

62

7,797

2,244

10,103

Disposals

-

-

(63)

-

(63)

244

20,433

3,616

24,433

At 31 December 2011

140

Depreciation At 1 January 2011

102

-

826

157

1,085

Charge for year

15

-

140

31

186

Disposals At 31 December 2011

-

-

-

-

-

117

-

966

188

1,271

23

244

19,467

3,428

23,162

11,873

1,215

13,308

Net book value

At 31 December 2011

At 31 December 2010 38 182

The freehold properties are shown at historical cost.

Additions to Freehold Properties include the purchase of the new Central Office building at 4 St Dunstan’s Hill. Finance costs associated with the purchase have been capitalised.

All tangible fixed assets are used for charitable purposes.

33


continued Notes to the Financial Statements for the year ended 31 December 2011

17. INVESTMENTS Cash Listed Unlisted Total £’000 £’000 £’000 £’000 Group: Market value: At 1 January 2011 - 13,494 - 13,494

Acquisitions

-

862

-

862

Disposals

-

(2,644)

-

(2,644)

Payments to acquire listed investments

(862)

-

-

(862)

Receipts from disposal of listed investments 2,644 - - 2,644

Funds Withdrawn

(2,500)

-

-

(2,500)

Funds introduced

718

-

-

718

Realised and unrealised loss on revaluation

-

(799)

-

(799)

At 31 December 2011

-

10,913

-

10,913

Historical cost at 31 December 2011

-

7,777

-

7,777

Charity:

2011 2010

£’000 £’000

As above

Investment in subsidiaries

10,913 10

13,494 10

10,923 13,504

Listed investments are represented by:

Armed Forces Common Investment Fund Units

United Kingdom - Equities

2011 2010 £’000 £’000 10,400

13,084

513

410

10,913

13,494

Investments within the portfolio which amount to more than 5% of total holdings as at 31 December 2011 were: 2011 2010

Armed Forces Common Investment Fund

£’000 £’000 10,400

13,084

10,400

13,084

Any charges made by the fund manager for managing the fund are deducted in arriving at the income or gains available for distribution and can not be separately identified. There are no restrictions on the realisation of these investments.

Subsidiary undertakings As at the balance sheet date the Charity owned the entire ordinary share capital of the following subsidiary undertakings:

Name SSAFA Family Health Services SSAFA Forces Help Enterprises Limited SSAFA Care CIC

Holding Activity Limited by guarantee Health and welfare services 10,000 £1 ordinary shares Sale of merchandise 1 £1 ordinary share Health and welfare services

Details of the subsidiaries’ profit and loss accounts are as given in note 3 and 7. These undertakings donate their taxable profits to the Charity each year by gift aid.

34


continued Notes to the Financial Statements for the year ended 31 December 2011

The assets and liabilities of each subsidiary, as extracted from the latest financial statements were:

SSAFA Family

Health Services Enterprises Limited

2011 2010 £’000 £’000

Total assets

6,651

9,110

24

179

1,174

1,003

Total liabilities

(6,651)

(9,110)

(14)

(169)

(1,318)

(1,194)

-

-

10

10

(144)

(191)

Represented by:

-

-

10

10

-

-

Share capital

-

-

-

-

(144)

(192)

Reserves

-

-

10

10

(144)

(192)

SSAFA Forces Help

SSAFA Care CIC

2011 2010 £’000 £’000

2011 2010 £’000 £’000

Joint ventures

The provision of primary healthcare services in North West Europe are performed by the Charity’s joint venture, SSAFA GSTT Care LLP. The Group holds 50% of the capital of SSAFA GSTT Care LLP, held at a cost of £1 in the SSAFA Family Health Services accounts. The provision of primary healthcare services in the UK are performed by the Charity’s joint venture, SSAFA Hallam Care LLP. The Group holds 50% of the capital of SSAFA Hallam Care LLP, held at a cost of £1 in the SSAFA Care CIC accounts. A summary of the Group’s share of the joint ventures is shown below:

SSAFA GSTT Care LLP

SSAFA Hallam Care LLP

2011 2010

£’000

12 months 15 months to 31 Dec 2011 to 31 Dec 2010

£’000

£’000 £’000

Turnover

(Loss)/Profit before and after tax

Current assets

Liabilities due within 1 year

6,818

6,709

489 344

-

(7)

67 22

1,274

1,749

(1,276)

(1,751)

283 322 (238) (344)

18. DEBTORS Group Group Charity Charity 2011 2010 2011 2010

£’000 £’000 £’000 £’000

4,304

Trade debtors

Amounts owed by subsidiary undertakings

Taxation recoverable

Other debtors

Prepayments and accrued income

6,689

331

853 8,120

-

-

5,158

33

53

33

53

1,011

1,247

370

550

750

303

750

303

6,098

8,292

6,642

9,879

35


continued Notes to the Financial Statements for the year ended 31 December 2011

19. creditors Group Group Charity Charity Amounts falling due within one year 2011 2010 2011 2010

£’000 £’000 £’000 £’000

Trade creditors

583

834

248

406

Other tax and social security costs

481

453

472

449

Other creditors

347

294

304

259

Unalmonised grants

2,203

2,237

2,203

2,237

Accruals and deferred income

1,862

1,490

51

79

5,476

5,308

3,278

3,430

5,000

5,000

5,000

5,000

Amounts falling due after more than one year:

Loan

20. FUNDS Balance Balance at 1 Net at 31 January Incoming Resources investment December gains/(losses) Transfers 2011 2011 resources expended £’000 £’000 £’000 £’000 £’000 £’000 Group

General funds Branch and Committee 9,093 3,122 (2,797) - - 9,418 funds at 1 January 2011

Loss on listed and unlisted investments

-

-

Transfers

Branch and Committee funds

at 31 December 2011

National general fund at 1 January 2011

-

(261)

-

(261)

-

-

-

-

(110)

(110)

9,093

3,122

(2,797)

(261)

(110)

9,047

30,285 (30,673)

-

-

26,252

26,640

Loss on listed investments

-

-

-

(469)

-

(469)

Transfers

-

-

-

-

121

121

National general fund at 31 December 2011

26,640

30,285 (30,673)

(469)

121

25,904

Total general funds

35,733

33,407 (33,470)

(730)

11

34,951

Pension reserve

(22,841)

-

(605)

(5,727)

-

(29,173)

309

8

-

(15)

(11)

291

Designated funds

Carmichael Walker fund

Homes From Home Appeal

Royal Patriotic Fund

Total unrestricted funds

36

1,018

-

-

-

-

1,018

2,167

(149)

-

-

2,018

35,582 (34,224)

(6,472)

-

9,105

14,219


continued Notes to the Financial Statements for the year ended 31 December 2011

20.

FUNDS (continued)

Balance Balance at 1 Net at 31 January Incoming Resources investment December gains/(losses) Transfers 2011 2011 resources expended £’000 £’000 £’000 £’000 £’000 £’000 Restricted funds

Welfare and casegrants

-

502

(502)

-

-

Housing

-

51

(51)

-

-

-

Homes from Home appeal

705

100

(363)

-

-

442

Contributions from UK Armed Forces service funds and other charities

-

13,367 (13,367)

-

-

-

Contributions from UK Armed Forces funds for ‘’Grant Aided’ activities

-

911

(911)

-

-

-

The Royal Homes

1,571

643

(511)

(39)

-

1,664

Miscellaneous branch funds

1,064

217

(196)

(12)

-

1,073

166

132

(207)

(3)

-

88

3,506

15,923 (16,108)

(54)

-

3,267

17,725

51,505 (50,332)

(6,526)

-

12,372

192

144 (43)

Welfare funds

Total restricted funds

-

Total funds (Group)

General funds

SSAFA Care CIC reserves

Share of joint venture

24

Total funds (Charity)

17,941

Designated funds

12,473

The Carmichael Walker fund is designated for unrestricted use in the North East of England. During the year, £11,000 was transferred to Branches. Funds totalling £1,018,000 from Branches have been designated by Council for the Homes from Home appeal to provide funding for families visiting injured servicemen and women at Norton House Headley Court and Norton House Selly Oak. SSAFA Forces Help accepted funds and obligations of the Royal Patriotic Fund Corporation on 27 May 2011. The assets of the Fund have been designated for the purposes of the Royal Patriotic Fund Corporation.

Restricted income

All restricted funds are income funds held for specific use within the wider objects of the Charity.

Donations were received for specific use by the Charity in the provision of Welfare (£502,000) and Housing (£51,000). An additional £100,000 was received for the Homes from Home appeal. £363,000 was expended in running the Norton Homes in Headley Court and Selly Oak. Contributions from the UK Armed Forces service funds and other charities were received for specific individuals for welfare purposes. The amounts were disbursed by means of grants to these individuals. Amounts received from the UK Armed Forces under grant in aid, were received specifically for the reimbursement of costs incurred in the provision of Community Health and Social Services. All amounts received were expended during the year. The Royal Homes a subsidiary charity.

Miscellaneous branch funds are funds held by branches which are restricted for use in the local area.

The various welfare funds income or capital may only be applied in the provision of welfare services to eligible individuals in need.

37


continued Notes to the Financial Statements for the year ended 31 December 2011

21.

ANALYSIS OF GROUP NET ASSETS between funds

Unrestricted Designated Restricted Total Total 2011 2011 2011 2011 2010 £’000 £’000 £’000 £’000 £’000

Fund balances at 31 December 2011 are represented by:

Tangible Fixed Assets

Investments

Current Assets

Current Liabilities

Defined Benefit Pension Liability

5,778

22,828

-

334

23,162

13,308

9,402

267

1,287

10,956

13,470

10,874

3,060

3,969

17,903

19,096

(8,153)

-

(2,323)

(10,476)

(5,308)

(29,173)

-

-

(29,173)

(22,841)

3,327

3,267

12,372

17,725

22. CAPITAL COMMITMENTS Neither the Group nor the Charity had any material capital commitments at 31 December 2011. 23. CONTINGENT LIABILITIES

Neither the Group nor the Charity had any material contingent liabilities at 31 December 2011 or 31 December 2010.

24. BANK GUARANTEE The Charity has guaranteed overdraft facilities for its charitable trading subsidiary, SSAFA Family Health Services, up to £1 million. A s additional security the bank holds a debenture over the assets of SSAFA Family Health Services. 25. RETIREMENT BENEFITS

The total contributions made by the Group in the year were:

Local Government Pension Scheme

Scottish Widows Money Growth Plan

2011 2010 £’000 £’000 1,915 1,802 124

Aviva Group Personal Pension Plan

5

NHS Pensions Scheme

162

77

12 133

Total contributions 2,206 2,024

Scottish Widows Money Growth Plan

The Association operates a defined contributions pension scheme for the benefit of the Association’s employees. The assets of the scheme are administered by trustees in a fund independent from those of the Charity. The charge for the year represents those contributions payable to the scheme in respect of the accounting period. The Association had 3 active members in the scheme as at 31 December 2011 (2010: 4) and total pension scheme contributions outstanding at year end amounted to £619 (2010: £716).

Aviva Group Personal Pension Plan

 The Association operates a defined contributions pension scheme for the benefit of the Association’s employees. The assets of the scheme are administered by trustees in a fund independent from those of the Charity. The charge for the year represents those contributions payable to the scheme in respect of the accounting period. T he Association had 124 active members in the scheme as at 31 December 2011 (2010: 84) and total pension scheme contributions outstanding at year end amounted to £19,365 (2010: £15,044).

38


continued Notes to the Financial Statements for the year ended 31 December 2011

25. RETIREMENT BENEFITS (continued) NHS Pensions Scheme Following the transfer of staff to the Association from the Ministry of Defence, the Association currently participates in the NHS Pensions Scheme.  The NHS Pension Scheme is an unfunded multi-employer defined benefit scheme. This assets of the scheme are administered by NHS Pensions in a fund which is independent of the Association. The Association is unable to identify the underlying assets and liabilities of the scheme and therefore is acounted for as defined contribution in nature. The charge for the year represents those contributions payable to the scheme in respect of the accounting period. Entry into this scheme is strictly limited to employees transferring to the Association from the MOD or NHS and at 31 December 2011, the Association had 20 (2010: 23) active members in this scheme. The pension scheme contributions outstanding at the end of the accounting period amounted to £13,103 (2010: £15,873).  Local Government Pension Scheme  The Association participates in a defined benefit scheme with contributions paid by the employer. The scheme is a multi-employer scheme administered by the London Pension Fund Authority and is only open to certain categories of the Association’s employees.

At 31 December 2011 the Association had 228 active members (2010: 251).

The last actuarial valuation of the scheme was at 31 March 2010 using the projected unit method and the attained age method, dependent on the fund being valued. At the valuation date the market value of the LPFA assets was £3,717m in comparison to the actuarial value of benefits that had accrued to members of £4,587m. Accordingly, as at 31 March 2010, there was a deficit of £870m. Although the London Pension Fund Authority is a multi-employer scheme, it has been able to allocate assets and liabilities relating to SSAFA Forces Help and these are disclosed below. The employer contributes 23.9%, and the employee contribution rate ranges from 5.5% to 7.5% depending on the full time annual rate of pay.

The estimated employer’s contribution for the year to 31 December 2012 will be approximately £1,953,717.

At 31 December 2011 the valuation was updated in accordance with FRS 17. The major assumptions used by the actuary were: Assumptions as at 31 December 31 December 2011 2010 %p.a. %p.a.

RPI Increases

3.0%

3.5%

CPI Increases

2.2%

3.0%

Salary Increases

4.0%

4.5%

Pension Increases Discount Rate

2.2% 4.7%

3.0% 5.4% 

The expected return on assets is based on the long-term future expected investment return for each asset class as at the beginning of the period. Mortality assumption The post retirement mortality is based on Club Vita mortality analysis which has then been projected using the medium cohort projection and allowing for a minimum rate of improvement of 1%.

Assumption: 50% of retiring members will opt to increase their lump sums to the maximum allowed.

The assets and liabilities in the scheme and the expected long term return on the assets were:

39


continued Notes to the Financial Statements for the year ended 31 December 2011

Assets (employer) Long Term Long Term Long Term Return At Assets At Return At Assets At Return At Assets At 31 Dec 31 Dec 31 Dec 31 Dec 31 Dec 31 Dec 2011 2011 2010 2010 2009 2009 %p.a £’000 %p.a £’000 %p.a £’000

Equities

6.1%

27,766

7.3%

28,367

7.6%

25,469

Target Return Portfolio

4.7%

5,156

5.9%

4,395

6.2%

3,748

Alternative Assets

5.2%

5,553

6.4%

5,594

6.7%

5,345

Corporate Bonds

n/a

-

5.4%

799

n/a

Cash

3.0%

1,190

3.0%

799

3.0%

Fair Value of Scheme Assets (bid value)

2,368

39,665

39,954

36,930

(68,838)

(62,795)

(69,677)

Deficit in Funded Plans

(29,173)

(22,841)

(32,747)

-

-

-

Unrecognised Past

 Present Value of Funded Obligations

Present Value of

Unfunded Obligations -

-

-

Service Cost

Net Pension Liability (29,173)

(22,841)

(32,747)

The Trustees accept the legal necessity to include the FRS17 pension liability in the Statement of Financial Activities. They do not however agree that this liability constitutes a diminution to Reserves because in their view this liability should be reimbursed by the M oD in accordance with an agreement dated 25 February 1977. Analysis of amount charged to the SOFA (net incoming/outgoing resources) Current service cost

2011 £’000 1,950

2010 £’000 1,995

Interest on obligation

3,407

4,000

Expected return on Scheme assets

(2,777)

(2,628)

Past service credit

-

(4,217)

Total 2,580 (850)

Actual return on Scheme assets

(920)

4,226

The past service credit is due to the change in the statutory indexation measure from RPI, which has been used as the basis for revaluations in previous years, to CPI. Reconciliation of defined benefit obligation: 2011 2010 £’000 £’000

Opening defined benefit obligation

62,795

69,677

Current service cost

1,950

1,995 4,000

Interest cost

3,407

Contributions by Scheme participants

603

589

Actuarial (losses)/gains

2,030

(7,672)

Past service costs

-

Estimated benefits paid (net of transfers in)

(1,947)

(1,577)

Closing defined benefit obligation

68,838

62,795

40

(4,217)


continued Notes to the Financial Statements for the year ended 31 December 2011

25. RETIREMENT BENEFITS (continued) Reconciliation of fair value of employer assets: 2011 2010 £’000 £’000

Opening fair value of Scheme assets

39,954

36,930

Expected return on Scheme assets

2,777

2,628

Contributions by Scheme participants

603

589

Contributions by Employer (including unfunded)

1,975

1,875

Actuarial (losses)/gains

(3,697)

(491)

Assets distributed on settlements

-

-

Exchange differences

-

-

Estimated benefits paid (net of transfers in and including unfunded)

(1,947)

(1,577)

Closing fair value of employers assets

39,665

39,954

Reconciliation of opening and closing surplus:

2011 2010 £’000 £’000

(Deficit) at beginning of the year

(22,841)

(32,747)

Current Service Cost

(1,950)

(1,995)

Employer Contributions

1,975

1,875

Past Service Costs

-

4,217

Other Finance Income

(630)

(1,372)

Actuarial gains/(losses)

(5,727)

7,181

(Deficit) at end of the year

(29,173)

(22,841)

Historical Pension Scheme Information:

Year Ended

31 December 31 December 31 December 31 December 31 December 2011 2010 2009 2008 2007 £’000 £’000 £’000 £’000 £’000

Defined Benefit Obligation

Scheme assets Deficit

(68,838)

(62,795)

4,652

Experience gains/(losses)

(3,697)

(491)

(55,010)

(22,555)

(16,828)

-

219

(3,959)

3,430

(10,552)

2,074

(24,009)

(8,700)

(9,519)

on Scheme assets

Cumulative Actuarial Gains

(47,745)

(29,173) (22,841) (32,747) (17,085) (17,224)

Experience gains/(losses) - on Scheme liabilities

(69,677)

39,665 39,954 36,930 30,660 37,786

and Losses

41


council and officers Patron Her Majesty The Queen President HRH Prince Michael of Kent Vice Presidents Field Marshal Rt Hon the Lord Bramall Lady Dalton The Lady Dannatt The Baroness Fookes Major General H E M L Garrett Air Chief Marshal Sir Michael Graydon The Lady Guthrie Lieutenant Colonel CGO Hogg Lady Huxtable Mrs A Jenks Surgeon Captain A McEwan The Rt Hon the Countess Mountbatten of Burma Lady Richards Lady Stanhope The Lady Walker Lady Wall The Rt Hon The Lord Westbury Chairman General Sir Kevin O’Donoghue Vice Chairman Brigadier W E Shackell Honorary Treasurer Mr D J Ashman Council Members Mr R S Broadhurst Wing Commander K Bushell (from September 2011) Mr J Carleton The Reverend Lieutenant Colonel N Cook (retired March 2012) Major N Corbett (retired June 2011) Colonel R Gordon Lieutenant Commander D Griggs (from March 2012) Mr J L Jelley Lady Jackson (from June 2012) Mrs H Marriott (retired March 2012) Group Captain G F McMellin (retired November 2011)

42

Mr D McPhie (from March 2012) Wing Commander I Miskelly Mr J O’Brien (retired November 2011) Ms J Ridgway Major General Sir Sebastian Roberts (from November 2011; retired June 2012) Mr D Rowe Colonel J A N Royle Mr C R Smith (retired November 2011) Dr M Stuttaford (from June 2012) Lieutenant Colonel D Summers (retired November 2011) Officers of the Association (Chairman, Vice Chairman and Treasurer) and Members of the Council are all Trustees. They are incorporated as a body operating under the Association’s Royal Charter. One third of the Trustees is required to retire each year, but is eligible for re-election by the Association. Controller Major General A A J R Cumming Secretary Mr K R Wood Deputy Controller Services Support and Managing Director of SSAFA Family Health Services Commodore P Branscombe (retired December 2011) Mrs J Quinn (from September 2011) Deputy Controller Branch Support Mrs C M Walker Director of Finance and Human Resources Mr K R Wood Registered Charity Numbers 210760 (England and Wales) SC038056 (Scotland) 149 (Gibraltar) The Soldiers, Sailors, Airmen and Families Association Forces Help 19 Queen Elizabeth Street LONDON, SE1 2LP Tel: 0845 1300 975 (local rate) 020 7403 8783 Fax: 020 7403 8815 E-Mail: info@ssafa.org.uk Website: www.ssafa.org.uk


continued council and officers

Auditors Grant Thornton UK LLP Registered Auditors Chartered Accountants Grant Thornton House Melton Street Euston Square LONDON NW1 2EP Bankers Coutts & Co 440 The Strand LONDON WC2R 0QS Barclays Bank Plc PO Box 544 54 Lombard Street LONDON EC3V 9EX Royal Bank of Scotland Plc West End Commercial Centre 1st Floor Argyll House 246 Regent Street LONDON W1B 3PB Investment Managers BlackRock Investment Managers Ltd 33 King William Street LONDON EC4R 9AS Solicitors Withers LLP 16 Old Bailey LONDON EC4M 7EG


The Soldiers, Sailors, Airmen and Families Association – Forces Help

For more information about SSAFA Forces Help and how we can help you and your family, please contact us: 19 Queen Elizabeth Street, London SE1 2LP T 020 7403 8783 F 020 7403 8815 E info@ssafa.org.uk

www.ssafa.org.uk Registered Charity No.s 210760 and SC038056, Est.1885

SSAFA Forces Help Annual Report  

SSAFA Forces Help is the national charity that provides practical help and assistance to anyone in the Armed Forces community, including vet...

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