SREEJA SREENIVASAN MATTOOKKARAN Huntersville, North Carolina
Experienced Technical Writer who has created over 100 technical end-user documents and over 20 eLearning voice over videos for various software applications. Trained at breaking down complex information into concise, accurate, and easy to understand parts that can be quickly assimilated by the reader. Strong writing, editing and technical documentation skills. Effective team player known for consistency, excellent communication, interpersonal and organizational skills. Able to collaborate with team members and subject matter experts to create customized documentation in accordance with customer requirements and project goals. Strong work ethic, highly motivated and able to work alone or in a team in a deadline specific environment. Commended for high end product quality, consistency, adherence to organizational documentation standards, keen eye for detail, ability to juggle multiple project deadlines, ability to assimilate and implement newly acquired information, enthusiastic work attitude and strong work ethic. Quick learner with ability to augment skills adhoc as evidenced by proficiency in Adobe Captivate and Adobe RoboHelp (proficiency acquired ad hoc for projects).
Content Developer, eShreshta, Chennai, India (Remote/Freelance) February 2012June 2012 Developed Biology course content in accordance with the government mandated 6th grade syllabus for future rendering onto electronic tablets. Technical Writer, Emirates National Shipping, Abu Dhabi, U.A.E (Freelance) March 2011- November 2011 Provided basic software training and support for 10 employees for their newly upgraded Microsoft Office 2010. ICT Team Documentation Specialist , Bovis Lend Lease, Charlotte, North Carolina , U.S.A (Full Time) August 2007- June 2010 Provided software training and documentation support for the Charlotte ICT Team and all U.S branches of Bovis Lend Lease. Created over 100 end-user technical documents and eLearning videos to acclimate employees to software specific tasks and various Information Technology processes. Collaborated with team members and subject matter experts to create customized documentation in accordance with audience requirements and project goals. Managed and completed documentation aspects of all projects within the prescribed deadline. Exceeded user training expectations by updating skillset to augment project documentation quality. Displayed ability to learn and contribute in a team oriented working environment.
Graduate Assistant/Technical Writer, Office of International Admissions, UNC Charlotte (Part Time) January 2006- July 2007 Redesigned the International Undergraduate and Graduate student website in accordance with usability tests and manager requirements. Technical Writer/Editor, VisionCor, Charlotte, North Carolina (Part Time) July 2006September 2006 Edited, formatted (using HTML) and uploaded technical documents to an online database for Wachovia, a VisionCor client.
BMC Remedy Training Created training scripts (for training sessions) and a 25+ end-user documentation set (including Quick Facts, Module User Guides) for the newly implemented BMC Remedy IT Service Management System prior to go-live. Software: Adobe InDesign, MS Word, BMC Remedy MIS (in-house financial software) Online Help Created new sections and updated current sections of MIS Online Help. Software: Adobe RoboHelp, MIS PDM Training Created end-user documentation set (including Quick Facts, User Guides) and voiceover online training videos on how to use PDM to complete prequalification processes. Software: Adobe InDesign, Adobe Captivate, PDM Lend Lease Americas Expense Reports Process Training Created multiple voice-over training videos for Lend Lease Americas on how to create, edit and approve expense reports. Software: Adobe Captivate Microsoft Live Meeting/ Office Communication Systems (OCS)Training Created end-user documentation set and multiple voice-over training videos for Lend Lease Americas on how to utilize Microsoft Live meeting and OCS features. Software: Adobe InDesign, Adobe Captivate
Adobe InDesign Adobe Captivate Adobe RoboHelp
Graduate Certificate in Technical/Professional Writing, GPA: 4.0/4.0 UNC Charlotte, July 2007 M.S. Management Information Systems, GPA: 3.50/4.0 Oklahoma State University, August 2005 B.Sc. Finance, GPA: 3.25/4.0 Oklahoma State University, December 2002
Team Leader Training, April 2008
Adobe Dreamweaver MS SharePoint MS Office
MS Visio HTML 5 (novice) CSS (novice)
Outstanding Leadership Award for Best Public Relations Officer (Indian Students Association, Oklahoma State University)