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Information Technology HELP DESK

Campus extension x4357 (HELP) Off campus number 330-244-HELP (4357) Email helpdesk@walsh.edu

CONNECTING TO WIRELESS NET WORK All walsh campus locations (North Canton, Akron, Canfield, Medina) have wireless coverage. The wireless network is a secured network and your Walsh logon credentials are required. 1. If you have not done so, please follow steps for First Time Log In. 2. Verify that your wireless is turned on and enabled. 3. Find the wireless icon located in the bottom right of the widows taskbar. Doubleclick on the icon to open the application and view the available wireless access points. If there are no access points available, REFRESH and scan for new networks. Find the WALSH-GUEST network and connect. Troubleshooting wireless connection problems: 1. Wireless network not listed. a. Check that the wireless switch is turned on. b. Ensure that the RADIO is enabled.

2. Connected to wireless but cannot get to the internet. a. The computer firewall may not be configured correctly. Turn off firewall and try again.

Walsh University Computer & IT Services

b. The student may be disabled on wireless for filesharing. The system will need to be brought to IT HelpDesk for inspection.

GUIDE

COMPUTER PROBLEMS If you are experiencing computer, software or login problems PLEASE contact the HELP DESK by phone or email. • phone x4357 (HELP) – from an on-campus phone. • phone (330) 244-HELP (4357) – from off campus. • email helpdesk@walsh.edu. • Live Chat (MyWalsh/Resources or http://help.perceptis.com/walsh_chat_user_info.php)

The HELPDESK/Office of Information Technology is located in Farrell Hall, room 212.

c. The wireless access point is close enough for signal to be processed.

IT SERVICES

Campus Labs

Walsh Email

ECN

Electronic Course Network

Cav Center

Registration, Student Accounts, Financial Aid

Library Services P: Drive

Personal Data Space 2020 East Maple Street North Canton, Ohio 44720

www.walsh.edu

Dorm Off Rooms Campus


This quick and easy how-to guide is designed use and log into the various IT services. From the online student service center, also known in your residence hall, keep this pamphlet      

FIRS T TI M E L O G I N  

 

                       

ABefore new password be established before you can will log need onto atocampus computer or log you use email, MyWalsh or our course management into Walsh email, MyWalsh, wireless, or course system (ECN) system for the first time. To will do this you management (ECN), you need to can log ontoyour a campus or log into your email. know Walshcomputer Username. A link to email is located at the bottom of www.walsh.edu or it can be accessed at To find your Walsh Username, go to www.walsh.edu, click on the link ‘The Cavalier http://mail.walsh.edu. Center’ in the upper right hand corner, and follow the procedure for logging in. From the Cavalier Center’s main menu, click on personal information then click on view email addresses. Your Username will display within your Walsh email account name; Username@walsh.edu. When logging in for the first time, after entry of your Username and the initial password (see below), you will be prompted to establish a new password. To access your email, click on the link ‘Walsh Email’ located in the upper right hand corner of www.walsh.edu or you can directly access email at http://mail.walsh.edu . Your username is not case sensitive.  The initial password is WALSHuYY (YY = current year; eg. 11 for 2011, 12 for 2012) and it is case sensitive. You will be prompted to change it at first log in.  The new password must be 6 or more characters and contain at least 3 of the following characteristics: uppercase letter, lowercase letter, number and/or symbol.  You are not permitted to use any part of your username in your password. If the password has been forgotten, you will be required to provide a form of identification in order for the password to be reset. This could be a valid driver’s license, Walsh student ID, or other personal information on file with Student Services.


This quick and easy how-to guide is designed to provide you with information about how to use and log into the various IT services. From accessing your e-mail, to logging on and using

MY WALSH

CAVALIER CENTER

the online student service center, also known as the Cavalier Center, to using your computer

MyWalsh is your starting point for Walsh digital services. It will allow you to easily access systems such as ECN, Email, and Cavalier Center. In addition, other services are available such as off-campus P:Drive access, flex balance information, residence hall housing updates, Walsh news, etc.

The Cavalier Center is an online self-service area, where students can access grades, view class schedules, change, register for, or drop classes, handle billing and financial aid issues, etc. This area is password protected.

in your residence hall, keep this pamphlet close by as a reference for your computer needs.

FIRST TIME LOG IN A new password will need to be established before you use email, MyWalsh or our course management system (ECN) for the first time. To do this you can log onto a campus computer or log into your email. A link to email is located at the bottom of www.walsh.edu or it can be accessed at http://mail.walsh.edu.

REGISTERING PERSONAL COMPUTERS IN THE RESIDENCE HALLS If you plan on using the wired network in the residence halls you are required to register your personal computer before accessing the internet. Once the computer is registered the student will be able to access the internet, MyWalsh, email and other campus resources. The registration process is also required for gaming systems. To register a student’s computer: 1. If you have not done so, please follow the steps for First Time Log In. 2. Connect your computer to the residence hall’s network using the Ethernet cable (provided by student).

Your username is not case sensitive and is your firstname and lastname in a continuous word with no spaces. Example: JohnDoe. • The initial password is WALSHuYY (YY = current year eg. 11 for 2011, 12 for 2012) and it is case sensitive. You will be prompted to change it at first log in. • The new password must be 6 or more characters and contain at least 3 of the following characteristics: uppercase letter, lowercase letter, number and/or symbol.

3. Open your web browser and navigate to http://raphael.walsh.edu. 4. Click “Automatic Registration.” 5. In the form at the top, enter your Walsh Username and Password. This is the same as your email login credentials.

ELECTRONIC COURSE NET WORK ECN ECN is an online resource available to all Walsh University students. It is web-based software that allows students to perform a variety of course related activities. These activities include taking tests, turning in homework, holding discussions, building wiki’s, checking their grades or syllabi, and viewing announcements. ECN can be accessed from the bottom of the Walsh University home page at www.walsh.edu, by going directly to ecn.walsh.edu or via MyWalsh. You log into ECN with your user name and password.

LIBRARY SERVICES Walsh University offers a number of e-library services like looking up a book, researching for a paper, looking up a digital video or taking a practice GRE exam. The online library can be accessed from http://library. walsh.edu or via MyWalsh. Here is just a small list of what is available at the online Walsh library:

6. Read the “Acceptable Network Usage Policy” and click “Accept.”

• Access to 60,000 e-books

7. Follow the instructions on the next screen to finish the registration process.

• Electronic journal center

• You are not permitted to use any part of your username in your password.

Students are able to connect their personal computer to a personal data storage space (P:Drive) to back up their materials. Instructions for connecting to the P:Drive are available at raphael.walsh.edu.

If the password has been forgotten, you will be required to provide a form of identification in order for the password to be reset. This could be a valid driver’s license, Walsh Student ID or other personal information on file with Student Services.

Note: Internet gaming, filesharing, video and audio streaming and file downloading are monitored and regulated. Abuse by an individual is cause for a warning or possible disconnection. Illegal Peer-to-Peer file sharring is PROHIBITED on all Walsh networks.

• Access to more than 200 databases • Requesting a book from an OhioLink Library • Online practice tests • Online renewals • Academic searches • Internet resources For more information about using the Walsh e-library, contact ext.7185

Access the Cavalier Center from a link on the Walsh homepage, or via MyWalsh. The Cavalier Center is maintained by the Student Service Center. For questions contact 330.490.7367

EMAIL You can access your email anywhere in the world by going to http://mail.walsh.edu and entering your user name and password. You can also access your email through MyWalsh. Your email address will be your Walsh username@walsh.edu (eg: jonathandoe@walsh.edu).

SELF SERVICE PASSWORD RESET This service will allow you to reset your password or unlock your account from any internet connection. To use this service you must ENROLL at: http://passwordreset.walsh.edu


This quick and easy how-to guide is designed to provide you with information about how to use and log into the various IT services. From accessing your e-mail, to logging on and using

MY WALSH

CAVALIER CENTER

the online student service center, also known as the Cavalier Center, to using your computer

MyWalsh is your starting point for Walsh digital services. It will allow you to easily access systems such as ECN, Email, and Cavalier Center. In addition, other services are available such as off-campus P:Drive access, flex balance information, residence hall housing updates, Walsh news, etc.

The Cavalier Center is an online self-service area, where students can access grades, view class schedules, change, register for, or drop classes, handle billing and financial aid issues, etc. This area is password protected.

in your residence hall, keep this pamphlet close by as a reference for your computer needs.

FIRST TIME LOG IN A new password will need to be established before you use email, MyWalsh or our course management system (ECN) for the first time. To do this you can log onto a campus computer or log into your email. A link to email is located at the bottom of www.walsh.edu or it can be accessed at http://mail.walsh.edu.

REGISTERING PERSONAL COMPUTERS IN THE RESIDENCE HALLS If you plan on using the wired network in the residence halls you are required to register your personal computer before accessing the internet. Once the computer is registered the student will be able to access the internet, MyWalsh, email and other campus resources. The registration process is also required for gaming systems. To register a student’s computer: 1. If you have not done so, please follow the steps for First Time Log In. 2. Connect your computer to the residence hall’s network using the Ethernet cable (provided by student).

Your username is not case sensitive and is your firstname and lastname in a continuous word with no spaces. Example: JohnDoe. • The initial password is WALSHuYY (YY = current year eg. 11 for 2011, 12 for 2012) and it is case sensitive. You will be prompted to change it at first log in. • The new password must be 6 or more characters and contain at least 3 of the following characteristics: uppercase letter, lowercase letter, number and/or symbol.

3. Open your web browser and navigate to http://raphael.walsh.edu. 4. Click “Automatic Registration.” 5. In the form at the top, enter your Walsh Username and Password. This is the same as your email login credentials.

ELECTRONIC COURSE NET WORK ECN ECN is an online resource available to all Walsh University students. It is web-based software that allows students to perform a variety of course related activities. These activities include taking tests, turning in homework, holding discussions, building wiki’s, checking their grades or syllabi, and viewing announcements. ECN can be accessed from the bottom of the Walsh University home page at www.walsh.edu, by going directly to ecn.walsh.edu or via MyWalsh. You log into ECN with your user name and password.

LIBRARY SERVICES Walsh University offers a number of e-library services like looking up a book, researching for a paper, looking up a digital video or taking a practice GRE exam. The online library can be accessed from http://library. walsh.edu or via MyWalsh. Here is just a small list of what is available at the online Walsh library:

6. Read the “Acceptable Network Usage Policy” and click “Accept.”

• Access to 60,000 e-books

7. Follow the instructions on the next screen to finish the registration process.

• Electronic journal center

• You are not permitted to use any part of your username in your password.

Students are able to connect their personal computer to a personal data storage space (P:Drive) to back up their materials. Instructions for connecting to the P:Drive are available at raphael.walsh.edu.

If the password has been forgotten, you will be required to provide a form of identification in order for the password to be reset. This could be a valid driver’s license, Walsh Student ID or other personal information on file with Student Services.

Note: Internet gaming, filesharing, video and audio streaming and file downloading are monitored and regulated. Abuse by an individual is cause for a warning or possible disconnection. Illegal Peer-to-Peer file sharring is PROHIBITED on all Walsh networks.

• Access to more than 200 databases • Requesting a book from an OhioLink Library • Online practice tests • Online renewals • Academic searches • Internet resources For more information about using the Walsh e-library, contact ext.7185

Access the Cavalier Center from a link on the Walsh homepage, or via MyWalsh. The Cavalier Center is maintained by the Student Service Center. For questions contact 330.490.7367

EMAIL You can access your email anywhere in the world by going to http://mail.walsh.edu and entering your user name and password. You can also access your email through MyWalsh. Your email address will be your Walsh username@walsh.edu (eg: jonathandoe@walsh.edu).

SELF SERVICE PASSWORD RESET This service will allow you to reset your password or unlock your account from any internet connection. To use this service you must ENROLL at: http://passwordreset.walsh.edu


This quick and easy how-to guide is designed to provide you with information about how to use and log into the various IT services. From accessing your e-mail, to logging on and using

MY WALSH

CAVALIER CENTER

the online student service center, also known as the Cavalier Center, to using your computer

MyWalsh is your starting point for Walsh digital services. It will allow you to easily access systems such as ECN, Email, and Cavalier Center. In addition, other services are available such as off-campus P:Drive access, flex balance information, residence hall housing updates, Walsh news, etc.

The Cavalier Center is an online self-service area, where students can access grades, view class schedules, change, register for, or drop classes, handle billing and financial aid issues, etc. This area is password protected.

in your residence hall, keep this pamphlet close by as a reference for your computer needs.

FIRST TIME LOG IN A new password will need to be established before you use email, MyWalsh or our course management system (ECN) for the first time. To do this you can log onto a campus computer or log into your email. A link to email is located at the bottom of www.walsh.edu or it can be accessed at http://mail.walsh.edu.

REGISTERING PERSONAL COMPUTERS IN THE RESIDENCE HALLS If you plan on using the wired network in the residence halls you are required to register your personal computer before accessing the internet. Once the computer is registered the student will be able to access the internet, MyWalsh, email and other campus resources. The registration process is also required for gaming systems. To register a student’s computer: 1. If you have not done so, please follow the steps for First Time Log In. 2. Connect your computer to the residence hall’s network using the Ethernet cable (provided by student).

Your username is not case sensitive and is your firstname and lastname in a continuous word with no spaces. Example: JohnDoe. • The initial password is WALSHuYY (YY = current year eg. 11 for 2011, 12 for 2012) and it is case sensitive. You will be prompted to change it at first log in. • The new password must be 6 or more characters and contain at least 3 of the following characteristics: uppercase letter, lowercase letter, number and/or symbol.

3. Open your web browser and navigate to http://raphael.walsh.edu. 4. Click “Automatic Registration.” 5. In the form at the top, enter your Walsh Username and Password. This is the same as your email login credentials.

ELECTRONIC COURSE NET WORK ECN ECN is an online resource available to all Walsh University students. It is web-based software that allows students to perform a variety of course related activities. These activities include taking tests, turning in homework, holding discussions, building wiki’s, checking their grades or syllabi, and viewing announcements. ECN can be accessed from the bottom of the Walsh University home page at www.walsh.edu, by going directly to ecn.walsh.edu or via MyWalsh. You log into ECN with your user name and password.

LIBRARY SERVICES Walsh University offers a number of e-library services like looking up a book, researching for a paper, looking up a digital video or taking a practice GRE exam. The online library can be accessed from http://library. walsh.edu or via MyWalsh. Here is just a small list of what is available at the online Walsh library:

6. Read the “Acceptable Network Usage Policy” and click “Accept.”

• Access to 60,000 e-books

7. Follow the instructions on the next screen to finish the registration process.

• Electronic journal center

• You are not permitted to use any part of your username in your password.

Students are able to connect their personal computer to a personal data storage space (P:Drive) to back up their materials. Instructions for connecting to the P:Drive are available at raphael.walsh.edu.

If the password has been forgotten, you will be required to provide a form of identification in order for the password to be reset. This could be a valid driver’s license, Walsh Student ID or other personal information on file with Student Services.

Note: Internet gaming, filesharing, video and audio streaming and file downloading are monitored and regulated. Abuse by an individual is cause for a warning or possible disconnection. Illegal Peer-to-Peer file sharring is PROHIBITED on all Walsh networks.

• Access to more than 200 databases • Requesting a book from an OhioLink Library • Online practice tests • Online renewals • Academic searches • Internet resources For more information about using the Walsh e-library, contact ext.7185

Access the Cavalier Center from a link on the Walsh homepage, or via MyWalsh. The Cavalier Center is maintained by the Student Service Center. For questions contact 330.490.7367

EMAIL You can access your email anywhere in the world by going to http://mail.walsh.edu and entering your user name and password. You can also access your email through MyWalsh. Your email address will be your Walsh username@walsh.edu (eg: jonathandoe@walsh.edu).

SELF SERVICE PASSWORD RESET This service will allow you to reset your password or unlock your account from any internet connection. To use this service you must ENROLL at: http://passwordreset.walsh.edu


Information Technology HELP DESK

Campus extension x4357 (HELP) Off campus number 330-244-HELP (4357) Email helpdesk@walsh.edu

CONNECTING TO WIRELESS NETWORK All walsh campus locations (North Canton, Akron, Canfield, Medina) have wireless coverage. The wireless network is a secured network and your Walsh logon credentials are required. 1. If you have not done so, please follow steps for First Time Log In. 2. Verify that your wireless is turned on and enabled. 3. Find the wireless icon located in the bottom right of the widows taskbar. Doubleclick on the icon to open the application and view the available wireless access points. If there are no access points available, REFRESH and scan for new networks. Find the WALSH-GUEST network and connect. Troubleshooting wireless connection problems: 1. Wireless network not listed. a. Check that the wireless switch is turned on. b. Ensure that the RADIO is enabled.

2. Connected to wireless but cannot get to the internet. a. The computer firewall may not be configured correctly. Turn off firewall and try again.

Walsh University Computer & IT Services

b. The student may be disabled on wireless for filesharing. The system will need to be brought to IT HelpDesk for inspection.

GUIDE

COMPUTER PROBLEMS If you are experiencing computer, software or login problems PLEASE contact the HELP DESK by phone or email. • phone x4357 (HELP) – from an on-campus phone. • phone (330) 244-HELP (4357) – from off campus. • email helpdesk@walsh.edu. • Live Chat (MyWalsh/Resources or http://help.perceptis.com/walsh_chat_user_info.php)

The HELPDESK/Office of Information Technology is located in Farrell Hall, room 212.

c. The wireless access point is close enough for signal to be processed.

IT SERVICES

Campus Labs

Walsh Email

ECN

Electronic Course Network

Cav Center

Registration, Student Accounts, Financial Aid

Library Services P: Drive

Personal Data Space 2020 East Maple Street North Canton, Ohio 44720

www.walsh.edu

Dorm Off Rooms Campus


Information Technology HELP DESK

Campus extension x4357 (HELP) Off campus number 330-244-HELP (4357) Email helpdesk@walsh.edu

CONNECTING TO WIRELESS NETWORK All walsh campus locations (North Canton, Akron, Canfield, Medina) have wireless coverage. The wireless network is a secured network and your Walsh logon credentials are required. 1. If you have not done so, please follow steps for First Time Log In. 2. Verify that your wireless is turned on and enabled. 3. Find the wireless icon located in the bottom right of the widows taskbar. Doubleclick on the icon to open the application and view the available wireless access points. If there are no access points available, REFRESH and scan for new networks. Find the WALSH-GUEST network and connect. Troubleshooting wireless connection problems: 1. Wireless network not listed. a. Check that the wireless switch is turned on. b. Ensure that the RADIO is enabled.

2. Connected to wireless but cannot get to the internet. a. The computer firewall may not be configured correctly. Turn off firewall and try again.

Walsh University Computer & IT Services

b. The student may be disabled on wireless for filesharing. The system will need to be brought to IT HelpDesk for inspection.

GUIDE

COMPUTER PROBLEMS If you are experiencing computer, software or login problems PLEASE contact the HELP DESK by phone or email. • phone x4357 (HELP) – from an on-campus phone. • phone (330) 244-HELP (4357) – from off campus. • email helpdesk@walsh.edu. • Live Chat (MyWalsh/Resources or http://help.perceptis.com/walsh_chat_user_info.php)

The HELPDESK/Office of Information Technology is located in Farrell Hall, room 212.

c. The wireless access point is close enough for signal to be processed.

IT SERVICES

Campus Labs

Walsh Email

ECN

Electronic Course Network

Cav Center

Registration, Student Accounts, Financial Aid

Library Services P: Drive

Personal Data Space 2020 East Maple Street North Canton, Ohio 44720

www.walsh.edu

Dorm Off Rooms Campus


Information Technology HELP DESK

Campus extension x4357 (HELP) Off campus number 330-244-HELP (4357) Email helpdesk@walsh.edu

CONNECTING TO WIRELESS NETWORK All walsh campus locations (North Canton, Akron, Canfield, Medina) have wireless coverage. The wireless network is a secured network and your Walsh logon credentials are required. 1. If you have not done so, please follow steps for First Time Log In. 2. Verify that your wireless is turned on and enabled. 3. Find the wireless icon located in the bottom right of the widows taskbar. Doubleclick on the icon to open the application and view the available wireless access points. If there are no access points available, REFRESH and scan for new networks. Find the WALSH-GUEST network and connect. Troubleshooting wireless connection problems: 1. Wireless network not listed. a. Check that the wireless switch is turned on. b. Ensure that the RADIO is enabled.

2. Connected to wireless but cannot get to the internet. a. The computer firewall may not be configured correctly. Turn off firewall and try again.

Walsh University Computer & IT Services

b. The student may be disabled on wireless for filesharing. The system will need to be brought to IT HelpDesk for inspection.

GUIDE

COMPUTER PROBLEMS If you are experiencing computer, software or login problems PLEASE contact the HELP DESK by phone or email. • phone x4357 (HELP) – from an on-campus phone. • phone (330) 244-HELP (4357) – from off campus. • email helpdesk@walsh.edu. • Live Chat (MyWalsh/Resources or http://help.perceptis.com/walsh_chat_user_info.php)

The HELPDESK/Office of Information Technology is located in Farrell Hall, room 212.

c. The wireless access point is close enough for signal to be processed.

IT SERVICES

Campus Labs

Walsh Email

ECN

Electronic Course Network

Cav Center

Registration, Student Accounts, Financial Aid

Library Services P: Drive

Personal Data Space 2020 East Maple Street North Canton, Ohio 44720

www.walsh.edu

Dorm Off Rooms Campus


It guide