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Springhill Newsletter Care In this month’s newsletter… * Blogs by Virginia Perkins & Jakki Whitehead * Read why Jay, Julie & Nick are our latest #CaringHeroes * Donna’s message

Springhill renews support for Accrington Stanley

Newsletter

April 2017

* HR update * Day out at Sefton Park * Water feature donation for Riversway * Balloons take to the air * Pizza on the menu at Birch Green * Lunch in the bag at Springhill Care Home

Kath Parkinson, Director of Quality and Compliance at the Lancashire- based care group, attended a recent press and media day to unveil the club’s sponsors for the year. Kath has a personal connection to the club – her father-in-law was instrumental in Stanley ‘rising from the ashes’ in the 1960s, and Kath herself helped to run the club’s tea hut when they joined the league. The event, held at the club’s Wham Stadium, gathered together a range of local businesses who posed for pictures with players and management.

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Read more on page two

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Continued from page one… Kath also got to see Springhill’s advert in pride of place by the side of the pitch. Donna Briggs, Springhill Care Group’s Managing Director, said:

“Springhill is very much a part of the Accrington community and we’re proud of our roots and our local links. “We’re pleased to renew our sponsorship for Accrington Stanley for a further year and I know we all look forward to cheering the team on over the next season.”

2017 Great British Care Awards Regional nominations The Great British Care Awards are a series of regional events throughout England and are a celebration of excellence across the care sector. The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work. There are twenty one awards categories available for nomination, which represent all areas of the social care sector, whether it be older people or specialist services, residential or home care. From frontline staff such as care workers and care managers to people who have made an impact in other ways such as training and innovation. The awards are all inclusive, bringing together the statutory, independent and voluntary sectors, as well as unpaid carers; promoting joint working. Working in partnership with care partners and local care associations is at the heart of the initiative; working and linking directly with local managers and networks to further promote the event. By nominating a colleague/a member of our team you will be supporting their dedication and commitment whilst also helping to raise the profile of the care sector as a whole. Nominations for this year’s Regional Awards close 30th September 2017

www.care-awards.co.uk

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#CaringHeroes Springhill Care Group is highlighting the often unsung heroes of social care. As part of the #caringheroes campaign, each home in the group is regularly highlighting its very own caring heroes. Riversway’s latest heroes are Jay and Julie. The pair are long-time carers in the home and always a great example to others. Both regularly go the extra mile, putting their heart into the job and being an example of fun and care at the same time. We believe they are a living example of all Springhill Care Group’s values and are both genuine caring heroes.

Congratulations and thank you to you both.

Riversway Nursing Home’s caring hero for September is Nick. Across the Springhill Care Group we are highlighting the unsung heroes of social care, and featuring the stories of our caring heroes on our website and social media, using #caringheroes. Nick has been nominated by a lot of people, from residents and their family members to colleagues at Riversway. He constantly puts in 100 per cent effort and is a never-ending source of help, compassion, patience and professionalism. Nick is also attending a dementia champion course and will soon be a trainer. Nick’s a true caring hero and our residents absolutely adore him.

Congratulations and thank you Nick.

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Donna’s September message Donna Briggs Managing Director, Springhill Care Group.

You may be aware that in 2016 we launched our Springhill Care Group #caringheroes campaign designed to highlight the unsung caring heroes of social care, people who often go that extra mile to make a positive difference to those in their care. Since the launch, we have recognised a number of our own caring heroes across our services. Our caring heroes have been nominated by colleagues, residents and their loved ones in recognition for the invaluable care and support they provide each and every day. I am pleased to advise that we have had a bespoke badge made which we will award to caring heroes who are recognised going forward. In order to ensure the caring heroes to date also receive their recognition, I will be personally awarding the caring heroes badges over the next month, to those who have been nominated since the caring heroes campaign was launched. I look forward to meeting our caring heroes personally. For information how to nominate a person for a caring hero award please see your General Manager.

On behalf of the Springhill Care Group Board of Directors, I am delighted to announce that Jan Wilkins has accepted the Board’s invitation to become the Director of Operations for Riversway Nursing Home in Bristol. Jan has been employed at Riversway for six years. During this time Jan has successfully led the team to establish Riversway Nursing Home as a leading care home provider in the Bristol area. In June this year, the CQC inspected Riversway Nursing Home and awarded the Home a solid ‘good’ in all of the five CQC key areas. In 2014, Jan was independently recognised for her dedication and commitment to her role when she won the Great British Care Awards, Registered Manager category for the South West area. Jan will continue to lead the Riversway team through the next phase of the home’s excellence journey as we strive to achieve our vision of becoming the provider and employer of choice in the communities in which we serve. I am sure you will join me in congratulating Jan and wishing her all the very best in her enhanced role. 4|P a ge


HR Update The consultation regarding staff uniforms is gathering momentum and as part of our corporate social responsibility we are in the process of eliciting the views, not just from our valued employees but our residents, relatives and wider external stakeholders in the communities we serve. We have received a total of 182+ responses so far which is great news and represents the huge engagement that we consistently demonstrate across the Springhill Care Group. The survey will be left open for an extra week due to its popularity together with hardcopies of uniform samples available at our reception areas for employees to choose from.

To participate in our Dress Code Consultation, please go to; https://s.surveyplanet.com/rybhUGJuZ or you can ask at reception for a copy of the survey. *Please note the closing date of our dress code consultation - 7th September 2017

I also wanted to provide you with an update on our Investors in People progress. Our annual assessment with Roger Bradshaw, Investors in People Assessor has been scheduled to visit us on 18th September 2017, which is 12 months since he accredited the company with the Gold standard. This assessment will provide an opportunity for Donna Briggs, Managing Director and myself to review the progress against the improvement areas highlighted previously, revisit the metrics captured in the previous report with the aim of understanding current organisational performance and to agree areas of improvement and focus over the next 12 months. We can then proceed to building on our existing progress with a vision to achieving Platinum accreditation at the next assessment.

by Virginia Perkins Associate Director People and Organisational Development

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Shopping trippers

A group from Birch Green enjoyed a lovely day out at Oswaldtwistle Mills near Accrington recently. The group enjoyed looking round all the outlets and reading up on the local history. They especially enjoyed stopping for a fish and chip dinner afterwards! We like your choice of pumps Edna.

Pizza on the menu We cooked up some tasty treats recently as part of a cookery activity at Birch Green Care Home. Our group sat and made their own pizzas and chose their own toppings, picking from cheddar and mozzarella cheeses with ingredients including ham, mushroom, onions, peppers and pineapple. The tasty creations were then cooked in time for lunch. What's your favourite topping?

www.birchgreencare.com

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Day out at Sefton Park A group from Birch Green Care Home in Skelmersdale recently spent a lovely day out at the picturesque Sefton Park. The weather was kind so the group took a walk around the park including a visit to the fabulous Palm House which brought back memories of visits in years gone by. Birch Green’s party stopped off for a picnic lunch and fed the ducks before they left.

Music on our minds

Pamper time

Recently we were joined by Monica from the local ecumenical centre for a lovely service with communion. A recent visit saw the everpopular Mindful Music duet entertain us at Birch Green. The act, which specialises in music therapy in care homes, made sure there was plenty of singing and dancing as well as fun and laughter – even Angie our nurse and Phil the General Manager enjoyed joining in.

Some of our ladies recently

After the service we took the chance to catch up with Monica, a very popular visitor.

Communion at Birch Green

took advantage of our spa / quiet room for a pamper session. The group enjoyed having their nails done and a relaxing foot massage. It's nice to have a pamper and some 'me' time, and a manicure and foot spa certainly fit the bill.

View more photos on our Facebook page @birchgreencarehome

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NEW BLOG Attitude in the workplace

With my attendance at various meetings across the Springhill Care Group, I often get asked to explain more about the area of behavioural competencies and what they actually mean to each of us.

I reply that a behavioural competency is a specific behaviour that we expect our people to portray in relation to certain areas.

You will have seen from my previous blogs that I have focussed on some of our key behavioural

We have a standard set of behavioural

competencies, for example, how we expect our

competencies appended to the Company’s Staff

employees to work together as part of a team,

Code of Personal Conduct which explains positive

how we expect our employees to communicate

behaviours and negative behaviours. As we work

with each other and how we expect our

in a person centred environment, our behaviour

employees to strive for continuous improvement.

is so important and we expect every employee to display positive behaviours in the working environment, in particular due to the nature of

Read more

caring for others.

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I appreciate that employees and managers will have a bad day from time to time but how you choose to display that to others can really affect the balance and harmony of any team. Your attitude is an expression of yourself, those employees and managers who express a positive and optimistic attitude are more approachable, work well in teams and are better leaders and This month’s blog will be focussing on the

role models.

behavioural competency of “attitude” and how this is a really important aspect of how we should behave, not only to each other but to the people we support and the wider community.

Those employees who are committed to displaying a positive attitude are more appreciative, enthusiastic, kind and willing to help others which is a crucial aspect of working

Our attitude in the working environment is

in the healthcare sector environment.

crucial to how others perceive us. Having a good, positive attitude, along with positive thinking, at work will reflect on what you do and make you a more productive employee.

A bad attitude is like a flat tyre, you can’t go anywhere until you change it.

This can determine how well you get your work done and also how others perceive you. If you display a good attitude, you may increase your chances for a promotion or being successful as a champion in a particular area for example, dementia, safeguarding, equality and diversity. You can be a positive role model for others to

by Virginia Perkins Associate Director People and Organisational Development

look up to within your department at work.

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You can read all Virginia’s blogs on our website www.springhillcare.com


Water feature donation for Riversway Visitors to Riversway Nursing Home can admire a new water feature after a donation was made by the family of former residents. Sisters Josephine and Lydia O’Keefe were residents at the Bristol home between 2010 and 2012. Afterwards their family made a generous donation to the home. Recently the courtyard at Riversway underwent landscaping changes, and the water feature bought with the family’s donation was fitted as a permanent feature. Niece Bernadette Web and nephew, Gerry Ryan visited Riversway to see the new water feature, a visit that coincided with Riversway’s 20th anniversary celebrations. Bernadette, who travelled from Surrey for the occasion, said:

“My aunts had been poorly when they went to live at Riversway, and were naturally a little worried about moving out of their own home. “Everyone at Riversway were so lovely and helped them to go at their own pace, and as a result they didn’t want to leave! “They had a lovely room that looked out into the courtyard and it gave them so much joy watching the wildlife and birds that visited. “When they passed away, as a family we wanted to say thank you for the wonderful care they received and the water feature gives the residents, visitors and staff something to look at and enjoy, in the same area our aunts loved so much. “They’ve done a great job and from what they’ve said, we’re so pleased that everyone is enjoying it very much.”

www.riverswaycare.com

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Adventures at the zoo A busy day at the zoo for residents of Riversway Nursing Home included spotting animals and eating ice creams. A group from Riversway visited Bristol Zoo and spotted fish, plenty of animals including monkeys, penguins, seals, lions and gorillas as well as model dinosaurs. Of course there was time for a spot of lunch and an ice cream too!

Balloons take to the air Each year the International Balloon Fiesta is held in Bristol, and the event is a firm favourite with residents. To mark the occasion, we held our own balloon fiesta, with residents making and decorating their own mini balloons from craft materials. We also watched videos of the balloon festival taking place including scenes from both the daytime and night-time – during the night’s event, the balloons were lit up with different colours in time to music.

To finish our own celebration we sent some balloons into the sky from the Riversway garden.

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Birthday Wishes Fun in the sun & a very happy birthday to Doreen

Happy Birthday Bill

A nice sunny day was met with a range of activities recently. First of all some of our residents enjoyed seeing all the organic vegetable produce being grown in the Riversway garden. Then we prepared flowers for Riversway’s recent 20th anniversary celebrations, and of course spent time helping resident Doreen celebrate her 92nd birthday. A very happy day was had by all.

During a trip out to the picturesque Hanham Lock a group from Riversway helped our resident Bill celebrate his birthday.

During the trip, Bill, who was presented with a lovely cake, also bumped into his sister, and Marianne and Ted enjoyed a glass of red wine watching ducks and boats on the river.

Birthday parties at Riversway

Happy Birthday Iris

We love the chance for a party at Riversway.

Recently we celebrated Iris's 74th birthday by creating a little surprise bedroom party for Iris and her family. We had cake, balloons and we placed bunting all over her room to create a party atmosphere (it looks like Sarah got a little bit tangled up in the bunting!).

So when Shelby celebrated her birthday recently we made sure there was plenty of birthday cake, birthday balloons and decorations on show for Shelby’s special day.

Bill said that he’d had a very happy day indeed.

Iris was absolutely thrilled with her birthday celebrations and everyone was really happy to see Iris enjoying her special day.

Happy birthday Shelby!

View more photos on our Facebook page @riverswaycarehome

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Walking for the memories A team from Riversway Nursing Home in Bristol is setting out to raise awareness of dementia by taking part in the upcoming Memory Walk. Organised by the Alzheimer’s Society, the Memory Walk is a national event raising money for dementia research to help the 225,000 people who develop the condition every year. Riversway Nursing Home has a team signed up to take part in the Bristol event on Saturday, September 23 at Lloyds Ampitheatre, Canons Way. There are two walks, 1.5km and 5km, taking in various Bristol locations. Please see our Facebook page or member of our lifestyle team for details on how to donate

Sarah qualifies Riversway’s own Sarah Notton is celebrating after completing an industry qualification. Sarah, Floor Manager, has passed her NVQ Level 5 Diploma in Management & Leadership.

Well done & congratulations Sarah from all the team at Riversway

Remembering Elvis We have many music fans at Riversway, and recently to mark the anniversary of Elvis Presley’s death we wanted to do something special. To mark the occasion, we remembered the King of rock ‘n’ roll with a singalong and by watching some of his most famous movies including Jailhouse Rock. A number of posters were also produced for the occasion, and one of our residents even let us borrow a statue of the singer.

Cocktail hour At Riversway, the sunny weather we’ve had recently just had to be accompanied by some refreshing cocktails! A group of residents and staff settled down to peel, squeeze and chop fresh fruit, accompanied by mint from our own garden. Pimms and sparkling pear punch were the orders of the day and everyone enjoyed the smell of fresh fruit around the home.

www.riverswaycare.com

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My Admiral Nurse journey Blog by Jakki Whitehead Admiral Nurse, Riversway Nursing Home, Bristol.

Jakki Whitehead, an experienced care professional, is training to become one of dementia care’s ‘beacons of excellence’ – an Admiral Nurse. This blog follows her journey and thoughts…. In July, the Riversway Dementia Champions completed their training and gave presentations to Donna, Managing Director, Christine, Associate Director of Communications & Development, Jan, Riversway Operations Director, Sarah, Riversway Service Manager and Faye from the Dementia Wellbeing Service.

alone an early one yet I know that it can help with appropriate medication and treatment and assist in planning for the future.

It has been an enjoyable process with a huge amount of work and dedication from all involved. From the Dementia Champions who have put so much work into the course, to the managers who have given us time to develop the role and the residents and relatives who have worked with us to make the presentations. The sessions have covered what dementia is and the different types, linking them with residents within the home.

Medication was discussed, as were the differences between dementia, delirium and depression, however from this point I thought that it would be useful to start to look at the importance of balancing the medical understanding of dementia with the psychological and social care pathways in order to help us to achieve the balance between clinical need and an enabling environment.

The Alzheimer’s Society Brain Tour was useful to lay out the basics of ‘How the brain works’ and the presentations of four of the main types of dementia: Alzheimer’s, vascular, Lewy body and frontal temporal dementia.

Christine Bryden’s quotes from her book Dancing with Dementia (2005), were used to help promote the voices and feelings of people with dementia to the Dementia Champions. She said,

We have looked at the legal influences and also national targets such as early diagnosis and how different people react differently to the need for this. In my experience, a family member was adamant that he did not want to know any diagnosis let

‘I operate in a different way to you, and need a different type of interaction, which is slower and more meaningful. People want to be busy, to talk fast, to ask for responses, but I can’t cope with that.’

You can read all Jakki’s blogs on our website

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Tom Kitwood’s Enriched Model of Dementia was used to present the holistic understanding of good dementia care:

Person centred care was at the centre of the course. Dawn Booker’s VIPS framework was used where:

V I P S

Dementia = Neurological Impairment + Health + Personality + Biography + Social Environment We related this to a new resident who had been expressing his needs through his behaviour. It was powerful to see the Dementia Champions relating his behaviour now to his past experiences during the war years and recognising how this understanding would make sense to other carers so that they could accept his behaviour and not judge him for it. Communication was an important theme through the sessions. How a person’s means of communication would change throughout the progression of their dementia and how carers need to develop their own ways of communication relevant to the individual residents in order to make their care meaningful.

Residents’ behaviour was discussed in terms of ‘Distressed Reactions”. The main premise being trying to understand what the person with dementia is trying to communicate through their behaviour when they have a reduced verbal ability to do so. For example, they don’t like the food so they spit it out!

= value of all human lives regardless of age or cognitive ability = the individualised approach, recognising uniqueness = the perspective of the resident = the provision of a social environment that supports psychological need

As was the importance of relatives and friends in the journey of someone with dementia looking at relationship centred care, so that the needs of relatives and paid carers are also recognised within the dementia pathway. There was one session, Meaningful Activity, which had to been postponed until later in September, in this we will link life stories with meaningful activity in everyday life. Marilisa, the activity coordinator and Faye from Dementia Wellbeing Service will present a meaningful activity to the Dementia Champions to help get the message across, I believe it includes having lots of fun, which has to be at the baseline of most activities! Then we came to the presentations. Each one was different: there were photo albums, scrap books, a diary written to a granddaughter, poems, family trees, posters with photos showing a resident’s life with dance. What underlined all of them was the life story of the person with dementia and how that person and their relatives had been important people in their own rights with love stories, interests and passions. All of the presentations were intelligent, sensitive and emotional and at one point there was not a dry eye in the room underlining the empathy and compassion which had been much in evidence. We then gave out the certificates and ate a fabulous ‘graduation cake” baked by one of the new Riversway Dementia Champions.

www.springhillcare.com

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Summer celebrations at Springhill

Friends, relatives, staff and residents all joined in the fun at Springhill Care Home, Accrington recently to celebrate with a summer fair. Visitors to the home were welcomed with a range of entertainment and games, including a coconut shy, hooka-duck and bouncy castles. Staff joined in the fun, manning stalls and decorating the grounds for the occasion while visitors and their children enjoyed musical entertainment and cake stalls. We’d like to thank everyone who attended and who helped make the event such a success.

Wartime theme for concert Springhill’s hallways rang to the sound of singing recently as we welcomed Maria Manchester for a concert. The singer, dressed in a wartime costume, sang plenty of classic songs and had her audience clapping and even dancing along.

www.springhillcarehome.com

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Flower girls A group of Springhill’s lady residents took part in a wonderful flower arranging activity recently. The session featured some wonderful colours and smells, with lovely blooms including a giant sunflower. The flowers and vases will now be used to decorate the home.

Lunch is in the bag A new scheme launched at Springhill Care Home will see healthy, nutritious lunches supplied for staff and residents attending hospital visits. The idea was discussed at one of Springhill’s monthly gatherings of a group called Employee Voice, an employee meeting which discusses how the service at Springhill can be continually improved. Volunteers are encouraged to attend from each department to take part in the meeting and share ideas, with proposals taken to the Springhill Care Group board for further discussion. The lunch box scheme will now make sure that staff and residents do not need to worry about either money or making sure they have enough to eat when visiting hospital. Often these visits “This idea is still in its infancy, but we all can last a considerable time. believe it will be a positive step to support both staff and residents in a practical way.” Curtis Bennett, General Manager at Springhill Care Home, said:

Hands on with creepy crawlies Residents at Springhill Care Home in Accrington got hands-on with a number of animals recently in a special activity. The home was visited by a team from Zoolab, the specialists in animal handling experiences, who brought along animals including a corn snake, tarantula, giant African snail, hissing cockroaches, rats, and an Australian tree frog. Residents were encouraged to touch the animals and ask questions about them, and we also had a few extra special guests – relatives and children of staff members who were invited to come and learn about the animals too. 17 | P a g e


Photos from around the group

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Photos from around the group

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#readme

#pickmeup

#flickthroughme

#haveapeek

#takemehome

Join our growing online community and engage with us *Facebook *Twitter *Instagram *Google+ *Pinterest *Tumblr *YouTube Please support your Social Media pages. You can like, love, share, pin, follow, +1, comment = ENGAGE See what’s happening throughout the group. Go on, Spread the word.

Are you a resident a resident’s family or a friend or one of our staff members? We would really like to hear what YOU have to say about the way WE work, and importantly, How we act upon your comments or concerns. Please ask at reception for further information on how you can feedback your thoughts to us. Many people already provide us with valuable comments and feedback through letters, e-mails and cards which we are proud to receive, and we have also been encouraging people to add comments to the www.carehome.co.uk website, a ‘Trip Advisor’ for the care home sector or through NHS Choices. (carehome.co.uk review cards are in the reception area) We have also used regular surveys, focus groups and various meetings to gather feedback on what is working well and what can be improved. The Care Quality Commission (CQC) have also introduced a new inspection process which will collect survey data from residents, relatives and staff and social and healthcare professionals prior to an inspection visit, you can visit the CQC website for further details www.cqc.org.uk

© Springhill Care Group Registered Office: 11 Cannon Street, Accrington, Lancashire, BB5 1NJ. T: 01254 304500 E: info@springhillcare.com

To ensure you never miss our monthly newsletter, sign up to receive our newsletter via email. Just email info@springhillcare.com with the subject ADD ME and you’ll be added to our20 mailing |P a ge list or ask at reception for further information – Thank you.

September 2017 Newsletter -Springhill Care Group  

Our September Newsletter is now available to view, go on take a look, enjoy and share .

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