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Springhill Care Newsletter February 2017

MP takes up campaign for care A campaign being run by Springhill Care Group in Accrington to raise awareness of the unsung heroes of the care sector and the dangers it faces is being taken to the top. Accrington MP Graham Jones is supporting the initiative by the national care group to highlight the sterling work that is carried out by the industry despite funding cuts and issuing a stark warning at the same time‌.

*A message from Donna

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*HR update

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*Care group scoops gold *Celebrations for Donna *Dominic shows his skills *Virtual glimpse of the future *Chinese New Year at Birch Green *Two new blogs *Tim’s lifesaving work is honoured *Growing Memories *Photos from around the group

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Read more on page two

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Continued from the front page…

#CaringHeroes Springhill Care Group is asking people to join the conversation on social media using the hashtag #caringheroes.

The MP has met with senior representatives from Age UK to discuss the adult social care crisis, written to David Mowat MP, the Minister responsible for social care, and is raising a question in Parliament.

The adult social care sector in England faces a gap of 200,000 care workers by the end of this Parliament. The Association of Directors of Adult Services estimates that there is a current funding gap of £1 billion a year, while the King’s Fund estimates this gap could rise to £3.5 billion a year by 2019.

He said:

“Although the current crisis affects older people across the country, it is hitting poorer, rural constituencies such as Hyndburn the hardest. With ageing populations and insufficient funding from central government, Lancashire County Council is hard-pressed.”

In Lancashire, the county council faces a funding gap in adult social services of £26m which could rise to £92 million by 2021. Its leaders have called on the Government to address this ‘unsustainable’ funding crisis. Donna Briggs, Managing Director of Springhill Care, said:

“We are trying to highlight the issues on behalf of all our employees and all those working in the care sector and we appreciate this support from Graham. “Our concern extends to the gaps in skills and how we are going to fill them based on current needs and the projections into the future.”

To view a short testimonial video from Graham Jones MP, find out why Springhill Care started the Caring Heroes Campaign or to meet two of our Caring Heroes on our YouTube Channel / search for SpringhillCare on...


Gosh where did January go? Well I have had the best January ever – celebrating my 20 years working with Springhill has certainly been the highlight for me. A HUGE ‘thank you’ to those of you who shared the celebrations with me and for the fantastic gifts and cards I received which I will treasure. Read more about Donna’s 20th anniversary on page six. Since the last newsletter, we have been very busy planning our priorities for the next year or so. In typical Springhill style, we continue to look at how we can further improve the service for the people we care for and support, along with how we can continue to build on developing a working environment that is inclusive, provides opportunities, rewards and recognises good practice, is supportive and enjoyable for all. Some of the areas we will continue to work on includes the implementation of the electronic medication system at each Home – the electronic

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A message from Donna medication systems are proven to reduce time and errors when administering medication. We will continue to monitor the effectiveness of the system, whilst working in partnership with the suppliers to develop the system further to ensure a person centred, safe, effective and responsive medication administration service is provided to those in our care. In addition, the review of the care planning documentation has been completed and the system is being rolled out across the Homes – thank you to those who were part of the care planning review process and contributed to the review and the development of the improved system. Over the next few months Ginny and I will be meeting with the staff consultation groups again. During these meetings we discuss opportunities and challenges - please do share your thoughts and ideas with us, they are ALWAYS welcome. Thought for the day….. “Quality is a journey not a destination.”

Our WD team have been nominated as #CaringHeroes simply because of all the hard work they have all contributed to get the service to where it is today. Each team member goes above and beyond with the support they deliver daily to each person we support within our service, this is paramount and their dedication certainly shines through! The team work extremely well together and have done their upmost to follow individual support plans and risk assessments to ensure that the people they support have continuity and an individual person centred approach every single day.

Congratulations and Thank You Team Affinity (WD), you are ALL #CaringHeroes (The WD Team were nominated by Vici Beardsworth, Operations Manager at Affinity Supporting People). Photographed left to right - Michelle, Ronan, Sam and Sharon - Part of the WD Team

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HR Update Now we have embarked on a New Year, the Human Resources function supporting the Springhill Care Group is busily preparing organisational development for the next 12 months ahead by focusing on sound initiatives to build on the success of the prestigious Investors in People Gold accreditation. As part of the feedback from the successful Investors in People assessment, we aim to introduce a new competency behavioural stretching framework which will be aligned to the business objectives of the organisation. In order to achieve this, employees will be invited to provide their thoughts and feedback on the system and how it will work in practice. This will ultimately be linked to performance management and reward and recognition in an attempt to provide employees with incentives and goals to achieve

through their learning and development as a Springhill Care employee. Employees will be able to be part of this process by engaging in the Employee Voice meetings held around every 6 weeks across the whole organisation. Over the past 12 months we have introduced many benefits to assist employees with health and wellbeing including support for employees who may be experiencing mental health issues, for example the 24 hour Employee Assistance programme which includes free counselling support, Occupational Health and the Health Check days which provide a wealth of information on depression, anxiety and stress. You may have seen recently that high on the government agenda is to pledge new initiatives for employers to provide mental health support. At Springhill Care, we would like to introduce mental health workshops and ambassadors at each of our Homes/service to support people who are experiencing mental health problems as well as to improve mental wellbeing in our workforce. More information will be available in the next newsletter so please check if you are interested in being part of this.

By Virginia Perkins, Head of Human Resources

Birthday Wishes

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Care group scoops gold Lancashire-based Springhill Care Group has become one of only six care providers in the country so far to achieve the coveted Investors in People Gold against the new Standard.

Donna Briggs, Managing Director of Springhill Care Group, said being accredited with Investors in People Gold means Springhill Care Group will continue to be more efficient in terms of its management systems, productivity, employee engagement and increased staff retention. She added:

“The whole workforce has contributed to the organisation’s success and is reflected in this fantastic result. Springhill will continue to build on its growth, sustainability and success for the future.

Springhill has been awarded the gold standard after being assessed against the revised ‘sixth generation’ Investors in People Standard which was launched in late 2015. Assessors noted that Springhill ‘outperforms the health and social care sector average’ in many areas of people management practice and that the group ‘is a leading organisation in its field.’ Investors in People (IIP) is an internationally recognised accreditation held by 14,000 organisations in 75 countries across the world. The Standard sets out what it takes to lead, support and manage people well, with businesses assessed against a strict set of criteria. The Accringtonbased care organisation, which operates three care homes across Lancashire and Bristol, along with a supported living service, has been working with Investors in People since 1995. At the time it was one of the few care organisations to be awarded IIP status.

“As a care provider, we know we are only as good as our people, so it has always been a priority to ensure our staff receive the support, training and development they need.

“In recent years we have introduced initiatives including our leadership development programme and made a real difference to how our staff can develop their skills.

“To be one of just six care organisations in the country so far to achieve IIP Gold with the sixth generation Standard is an incredible achievement, but the journey doesn’t stop here.

“Our IIP steering group will be meeting to review the full report and consider any recommendations made in order to continue to improve the way Springhill operates and ultimately the standard of care we can give our residents and those we support.” 5

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Celebrations for Donna Donna received flowers, a cupcake display, balloon bouquet and a weekend away along with a personalised card signed by all the team and a calendar with images from over the years. Meanwhile, her colleagues at sister company Affinity Supporting People held a tea party to mark the occasion, and Sharon, one of the people the service supports, designed and made a special card which was signed by staff and the people she shares a home with. Staff from across the Springhill Care Group raised a glass to Managing Director Donna Briggs recently to mark her 20th year with the business. Donna, of Oswaldtwistle, was straight out of night school and armed with a business degree when she joined Springhill Care Group in 1997 as Service Development Manager to lead the development of a domiciliary care service. Over two decades she has held posts including, Operations Director and Managing Director. In that time Donna has led the team through major developments in the business including the £5 million development of the Springhill Specialist Care Centre in Accrington and the launch of the national #caringheroes campaign designed to shine a light on the work being done by the care sector’s unsung heroes. To mark her contribution to the group, directors and senior management team met at the Sparth House Hotel in Clayton-Le-Moors, near Accrington, for a celebratory meal. Guests including Ken Nolan, founder and Chairman of Springhill Care Group, toasted Donna and her dedication to and compassion for the people cared for at Springhill’s three homes and supported living service. Ken Nolan and Kath Parkinson, Springhill’s Director for Quality and Compliance, gave heartfelt speeches which included comments and recollections from all the team.

You can view all our photos on our Facebook page @springhillcaregroup

Staff at Riversway Nursing Home in Bristol presented Donna with a Bristol Blue glass vase, and Springhill Care Home in Accrington presented her with flowers, wine and a card, with staff at Birch Green Care Home in Skelmersdale also marking the occasion with a tea party. Donna said:

“Over my 20 years with Springhill I have worked with some great people and witnessed an incredible level of dedication and commitment – which often goes unseen. “I’m very flattered that my contribution to the group has been recognised like this, and I would like to thank all staff, residents and the people we support for their touching contributions. “I’m privileged to have worked with such a great team of people for so long.”

Ken Nolan, Springhill Chairman, added:

“Donna has played such an important role in the development of Springhill as a business, and in the care that we offer to all those we care for and support. “This was a wonderful opportunity to say ‘thank you’ for her commitment, to reminisce about the last 20 years and look forward to the future. ”

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Your life, your way Cooking with Craig Craig, one of the gentlemen we support, is learning how to cook different meals and this week showed off his latest creation. After picking chicken stir fry, Craig cooked for all his house-mates who report they thoroughly enjoyed the dish. We can’t wait to see (and taste) what Craig cooks next.

Dominic shows his skills At Affinity Supporting People, many people we support love trying out the latest technology. This is no different when it comes to care, and recently Dominic began taking part in ‘Physio with a Difference’ in Salford. Dominic – who has mobility issues and uses a wheelchair – attends BASIC, a specialist centre for brain and spinal injuries. The activity provides freedom of movement in a unique way – he is attached to a harness system and, with extra support from physio staff, he is able to stand. He then watches a series of short animated clips and uses his skill and reflexes to manoeuvre around obstacles on the screen by ‘leaning’ away from them.

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Fun at the panto – Oh yes it is There’s nothing like a trip to the panto and recently a few of the people we support enjoyed a visit to see a production of Sinbad. The destination was Blackburn’s Empire Theatre, and our party included people we support from across Affinity. Everyone had a great time, and we’re already looking forward to next year’s visit.

Dominic thoroughly enjoys these sessions and his physiotherapist reports that he is doing very well. 7

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70 years of marriage

Birch Green residents and staff helped one of our residents, Annie, celebrate her 70th wedding anniversary recently with her husband Bob. Annie and Bob were married in Thornton, Fife, in Scotland, and had three children, Alison, James and Robert. Over the years the couple have travelled the world together – with Annie reporting her favourite place is Bangkok. She still wears the beautiful silk blouses Bob had made there in the markets for her. Today Annie and Bob have six grandchildren and seven great grandchildren. Congratulations to you both on your Platinum Wedding Anniversary from us all at Birch Green Care Home & Springhill Care Group

A virtual glimpse of the future Birch Green was given a glimpse of the future recently as our residents tried out virtual reality for the first time.

One of our staff members brought their virtual reality glasses into the home for residents to use as part of the special activity. Residents spent time experiencing an underwater scene with plenty of colourful fish and plant life, and we’re hoping to make the activity a regular part of our lifestyle programme. The residents were totally amazed with the experience, saying they really felt like they were in the underwater scene and having a lot of fun. We’ve never been afraid to embrace new technology and the opportunities it brings, and we can see a real benefit from virtual reality, helping residents experience new environments or perhaps trigger memories from their childhood.

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Let’s get creative Birch Green’s popular Bistro ‘Tea for Two’ is an excellent multi functioning room that is used frequently by our residents, residents’ family and friends and also our staff. This week we hosted one of our popular arts and crafts session to enable our residents to get a little bit ‘arty.’ Cutting and sticking were the order of the day as residents used colourful decorations and drawing paper to make some lovely card creations. The adult colouring books were very popular and we all found them to be very relaxing.

What do you do when it’s wet & windy outside? We want to watch South Pacific, have a sing a long and we'd like ice cream cones and wafers and crispy nibbles said our residents. So that's just what we did! What a lovely way to spend the afternoon.

Chinese New Year at Birch Green Birch Green Care Home celebrated the Chinese New Year in style. To kick off the festive time of year, the popular central display was changed to mark the occasion. Featuring Chinese lanterns, newspapers and sweets the display also offers visitors the chance to place a wish in a lucky red envelope to place into the wishing well. A traditional Chinese buffet was enjoyed by all. 9


Investing in our workforce – by Virginia Perkins The last 12 months has been a great journey for the Human Resources function which I lead. Achieving the revised ‘sixth generation’ Investors in People Standard has also been a great achievement for the organisation particularly as it outperformed the health care sector on every level when assessed against the rigorous new version 6 criteria, but it doesn’t stop there.

One of the main priorities for the workforce has been to increase health and wellbeing awareness across the Springhill Care Group, as it is proven to have a positive impact on productivity, morale and engagement. I feel that we are now in a stronger position to continue to raise awareness of the importance of keeping fit and healthy, through the various initiatives we are running. These include:        

Educating the workforce on eating nutritious meals Encouraging staff to attend Health Check days Advising the workforce on being appropriately hydrated Providing the workforce with access to 24hour free external counselling services Implementation of an attendance bonus Issuing pedometers Ensuring availability of fresh fruit in every staff room Allowing staff to express their suggestions through the Employee Voice

As a result of these initiatives we have seen a huge increase in employee engagement which has reached 100 per cent in some of our homes together with increased employee attendance in work. This all contributes to Springhill Care achieving one of its corporative objectives of being recognised as an Employer of Excellence in the communities we serve.

Continuous improvement is core to the organisation’s continued success and the IIP Steering Group will reconvene to embark on a new journey to achieving the IIP Platinum standard within the next year or so. The IIP Steering Group will also be identifying ways in which it can assist and offer advice to other health care services within the sector by aiming to be a champion organisation in this field. An ambitious agenda has been set for organisational development in conjunction with Donna Briggs, our Managing Director, to introduce a new competency behavioural stretching framework which will be aligned to the business objectives of the organisation. We will also be introducing mental health workshops and ambassadors to each of our homes and services to support people who are experiencing mental health problems as well as to improve mental wellbeing in our workforce. Work will also continue on staff retention, employee engagement and investing in our workforce by offering further opportunities for learning and development. These are just a few examples of what we will be offering staff over coming months, so do check back to find out more as we can announce it. By Virginia Perkins Head of Human Resources, Springhill Care Group 10

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Observations of an Admiral Nurse – by Jakki Whitehead Jakki Whitehead, an experienced care professional, is training to become one of dementia care’s ‘beacons of excellence’ – an Admiral Nurse. This blog follows her journey from day one.

important to them and coping techniques that the resident and their relatives have used.

February 2017 - Effects of change

These often highlight recent changes in the routine of the resident, for example a changed night and day sleep pattern is quite common. One of our residents had a very steady 72 hour pattern of sleeping and then 72 hours of waking, she could even enjoy her meals whilst in that sleepy state!

Just recently I have had occasion to be aware of the effects of change within my own life: change of hours, change of job role and what impact this has had on my home life. It hasn’t been comfortable, and few big changes are. Yet I frequently see residents with dementia who have left their family and home to be admitted into hospital, then moved to a residential home and then to us at Riversway Nursing Home, without ever returning to their own home. All within a relatively short time. Those residents have had to cope with three changes of abode in addition to other changes, such as;  Absence of family and recognised supports;  Changes in physical health or mental health such as confusional states resulting from infections;  Changes in medication and a complete change of their known routine. All of this at a time when the fact that they have dementia makes it more difficult to understand and adjust to what is happening to them. My manager Jan and I, often tell relatives that it can take three months for us to start to know the resident, their likes and dislikes and for them to get to know us and which carers they like to work with. Within that time we try to find out about the resident from themselves and from their family. About their past life history, relationships that are

What is important, is to understand that any change, such as those above or maybe a wellloved carer leaving the home, can have massive effects on our residents, sometimes manifesting in changes of behaviour. It is up to us, as carers, to work out what that behaviour is trying to tell us; this takes time and understanding of the resident to work out how to help them to feel safe, cared for and familiar with their new environment and circumstances and also to support the family through these times. This doesn’t mean that all change is bad, managed change can be useful and life enhancing. Small changes can mean the world. Our new activity coordinator Marilisa, was trying different activities with a resident who has been paralysed from the neck down for 20 years. She brought in a tube of bubbles and asked the resident to blow. A stream of bubbles flew across the room followed by tremendous laughter from the resident and Marilisa. As we reflected later upon the activity we realised what a sense of ability that she must have had. That small change in Marilisa’s thinking had allowed the resident’s actions to have an effect on something, maybe for one of the very few times in 20 years. Blog by Jakki Whitehead Admiral Nurse, Riversway Nursing Home. 11

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Tim’s lifesaving work is honoured A staff member from Riversway Nursing Home in Bristol has been recognised for making more than 100 blood donations. Tim, a maintenance team member received an award from the NHS Blood and Transplant service and attended a special Donor Recognition Event at the Haynes International Motor Museum near Yeovil. Kind-hearted Tim first donated when he was 30 years old in 1984, at his local village hall in Oldland Common in Bristol. He has no plans to stop with his life-saving work, and is now on donation number 103. We’d all like to congratulate Tim, and urge any staff members to consider giving blood, something which makes a real difference to the lives of many people. For more information visit www.blood.co.uk or call 0300 123 23 23.

Poetry for Burns Day at Riversway To celebrate Burns Day at Riversway Nursing Home in Bristol, we spent time reading poetry and remembering proverbs. A group of residents gathered together to guess the proverbs from clues, and got real satisfaction from finding the correct ones. The final versions were then stuck to colourful card and displayed for all to see.

@Springhill_Care @riverswaycarehome

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Light, camera, action! A group from Riversway Nursing Home enjoyed the latest cinema release on a recent activity. The trio, accompanied by our Lifestyle Team, visited the Watershed Cultural cinema and digital creativity centre in Bristol to watch the musical La La Land. Afterwards the group enjoyed a cup of tea in the cafĂŠ bar to discuss how much they enjoyed the film and they're already planning what to view the next time they visit!

A very enjoyable afternoon stroll A few of our residents took to the gardens at Riversway the other day, to gently exercise and to enjoy the fresh air. Residents Joan and Roy enjoyed taking a stroll round the garden, taking in the tree which Roy helped to plant which was now decorated with tinsel for the festive period.

David joined Roy with carer Abi for a lovely walk close to the river. David and Abi talked about shadows and the sun and how much they enjoyed the shadowy paths in the gardens.

They then decided to have another excursion further afield!

They then had lots of fun making shadows to be photographed so they could show everyone back at home.

Potatoes on the activity menu Residents at Riversway Nursing Home wanted to help the chefs out on a rainy and cold day recently. The result? 19 potatoes perfectly peeled while we all sat round the dining room table and discussed the various uses for the popular vegetable. It was a great afternoon helping with the preparation of our meal and socialising at the same time.

Yoga fitness Riversway Nursing Home was visited recently by a popular yoga instructor. Nina stopped by to take a group of residents through some gentle and relaxing yoga techniques, something we all enjoyed. Gentle exercise is great for keeping both the mind and body fit and healthy and we all really enjoyed Nina's Yoga session 13

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Growing memories

Members of Springhill’s Lifestyle team put their creative hats on recently to create a pair of stunning ‘memory trees.’ They spent time cutting the branches to shape and size, fixing them into pots and painting them white. The trees will now be used to display work that residents themselves have created, for instance decorated lanterns for the Chinese New Year and red love hearts in various shapes and sizes for Valentine’s Day. Residents and relatives are also being asked for copies of their wedding photographs to hang on the trees, which will be a lovely feature for us all to see. We hope you will come along and take a look and we welcome any ideas that you may have for future displays.

Baking with Ann

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One of our residents spent time recently rolling her sleeves up to bake a tasty treat for all her friends to share. Ann was helped to prepare a cake mix before baking it in the oven, the kitchen and lounge was soon filled with the smell of the freshly-baked treat. Everyone enjoyed sampling Ann's tasty cake. Thank you Ann.

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Let Pat, entertain us Popular entertainer Pat Masterson had everyone moving and grooving when she visited Springhill Care Home recently. Our residents loved Pat’s entertainment routine, and they quickly started singing along whilst moving and dancing in their chairs, with some even enjoying a dance with our lifestyle team. Many people have asked if Pat can make a return visit to Springhill, and we’re happy to say that we are all looking forward to seeing her again soon. It’s wonderful to often hear music in our home as we believe that “Music is undoubtedly the key to your soul”

Chinese New Year at Springhill Care Home

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Photos from around the group

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Photos from around the group

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Donna’s 20th year celebrations at Springhill Care

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Our vision, mission and values

Our Vision By putting quality first in everything we do for each person we support & for all our staff, we hope to be the service provider and employer of choice in the community in which we serve.

Our Mission Is to focus on improving & developing: 1. 2. 3. 4. 5.

The quality of care, support and hospitality we provide. Our staff, through training and mentoring. Our environment to be warm and homely. Our evidenced based practice and commitment to continuous improvement. Meaningful partnerships with the people we support, commissioners and stakeholders.

Our Values To fulfil our vision & mission, we are guided by our core values of integrity, trust, kindness, dignity, compassion & respect throughout all of our services, hence: 1. 2. 3. 4. 5. 6. 7. 8.

We put people and their individual needs first. We actively listen and respond to the people we support. We support people to achieve their aspirations. We seek out, appreciate and encourage the potential in everyone. We strive to be honest, transparent, fair and ethical in everything we do. We learn when things go wrong. We encourage staff to have a work life balance. We celebrate success and try to make life enjoyable for all. 19

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We celebrate success and try to make life enjoyable for all.


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Join our growing online community and engage with us *Facebook *Twitter *Instagram *Google+ *Pinterest *Tumblr *YouTube Please support your Social Media pages. You can like, love, share, pin, follow, +1, comment = ENGAGE See what’s happening throughout the group. Go on, Spread the word.

Are you a resident a resident’s family or a friend or one of our staff members? We would really like to hear what YOU have to say about the way WE work, and importantly, How we act upon your comments or concerns. Please ask at reception for further information on how you can feedback your thoughts to us. Many people already provide us with valuable comments and feedback through letters, e-mails and cards which we are proud to receive, and we have also been encouraging people to add comments to the www.carehome.co.uk website, a ‘Trip Advisor’ for the care home sector or through NHS Choices. (carehome.co.uk review cards are in the reception area) We have also used regular surveys, focus groups and various meetings to gather feedback on what is working well and what can be improved. The Care Quality Commission (CQC) have also introduced a new inspection process which will collect survey data from residents, relatives and staff and social and healthcare professionals prior to an inspection visit, you can visit the CQC website for further details www.cqc.org.uk

Registered Office: 11 Cannon Street, Accrington, Lancashire, BB5 1NJ. T: 01254 304500 E: info@springhillcare.com

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Springhill Care Group Newsletter February 2017