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Springhill Care Newsletter June 2017

*Caring Heroes


*A message from Donna


* BLOG: Six months into my journey pg6 * David’s story


* HR Update


* Senses sharpen our Care home pg9 * Quiet room brings touch of peace pg11

Care Group is pride of the north

* BLOG: Team work at Springhill Care pg12 *Well done Jo

Lancashire-based Springhill Care Group stands proud as the only care organisation so far in the North of England to have achieved the coveted Investors in People (IIP) Gold accreditation against the latest version of the leading best practice Standard.


* Students get close to Riversway life pg14 * Enjoying the sun pg16 * Aerobics with a difference pg17 * Photos from around the group pg18

Now the efforts of the care group have been captured in a video for Investors in People North of England as a case study to showcase the company’s journey and achievement. Read more on page two


#readme #pickmeup #engage #haveapeek #takemehome #flickthroughme

Continued from page one…

Springhill - which operates three care homes, Springhill in Accrington, Birch Green in Skelmersdale and Riversway in Bristol - was awarded IIP Gold after being assessed against the stretching sixth generation Investors in People Standard which was launched in late 2015. Assessors noted that Springhill ‘outperforms the health and social care sector average’ in many areas of people management practice and that the group ‘is a leading organisation in its field’.

Steve Burrows, Managing Director of Investors in People North of England delivered by IDG said:

“This is a fantastic achievement for Springhill Care Group and I would like to congratulate all of the team. We believe that your people make the difference and by investing in them you are looking to create sustainable success. “IIP is designed to help organisations and their people to realise potential, providing a simple road map for excellence. With its Gold accreditation success against the sixth generation Standard, Springhill Care Group is certainly working to realise its people potential.”

Donna Briggs, Managing Director of Springhill Care Group, said:

“We knew we’d done well to achieve IIP Gold but to be the only care provider in the North so far to do so proves how rigorous this really is and makes all our efforts worthwhile in terms of quality and best practice. “At Springhill, we believe our people-led approach is supporting a sustainable future for the business, our employees, our residents and the communities we serve.”

The film, produced by BellyFlop TV on behalf of Investors in People North of England, will showcase the care group and their IIP journey to other organisations interested in the Standard and will be an example of how Investors in People has been embraced to achieve sustainable success.

Investors in People (IIP) is an internationally recognised accreditation held by 14,000 organisations in 75 countries across the world. The Standard sets out what it takes to lead, support and manage people well, with businesses assessed against a strict set of criteria. 2|Page

#CaringHeroes This month’s Caring Heroes nomination is from Bernadette Bennett, Service Manager at Springhill Care Home. "I would like to take this opportunity to recognise and thank the Springwood Care Team at Springhill Care Home for the exceptional outcome that they have achieved, by working closely with a gentleman with dementia, who came to live at our home early in January 2017. With outstanding dedication and care this has recently resulted in him moving back home, to the delight of his family. "This is such an amazing achievement for all, and I couldn’t be more proud of each of you."

Thank you to each and every one of you for always going the extra mile - You are all Springhill Care #CaringHeroes Congratulations.

Birthday Wishes, Brittany, Sally and Maureen


A message from Donna Celebrating Success….

Over the last month, I have had the privilege of sharing the celebrations of some of the outcomes of the great work, commitment and dedication shown by our valued staff team. I joined the celebrations in the Springwood suite Springhill Care Centre, as the staff team and residents bid a fond farewell to resident David who returned home following an extraordinary recovery as a result of the fantastic support and care shown by our Springwood team, you can read more on David's story on the next page. On Sunday the 21 May, I joined the Birch Green team, residents and relatives for the opening of the new sensory garden, (read the full article on page nine). The sensory garden features plants with particular smells including many different kinds of herbs and climbers. The garden, which provides improved wheelchair access, was formally opened by John Hill the father of former Birch Green

Care Home resident David who passed in 2014. A number of David’s relatives had travelled far and wide to attend the occasion and to show their appreciation for the care and support that David received whilst living at Birch Green Care Home. The improvements have been funded by ‘thank you’ donations from residents’ families and a family member of one of our staff members. The idea, development and coordination of the project was led by Gill Seddon, Lifestyle Team Lead at Birch Green Care Home. Above are just a few examples of the fantastic outcomes of the great work conducted by our staff team day in and day out. Both examples demonstrate the genuine kindness, compassion and care, intrinsic to our staff team and appreciated by those in your care each and every day. Thank you for all you do and for the positive difference you make.

Quote for the day: Celebrate your success and raise the bar higher each time you succeed. Mia Hamm. Donna Briggs, Managing Director 4|Page

David’s story by Bernadette Bennett Dementia Service Manager, Springhill Care Home, Accrington.

Sometimes it’s easy to forget that amid the bad news stories there are plenty of reasons to celebrate. Recently the story of one of our residents, David, touched our hearts and reminded us that a dedicated nursing and care team with a singular vision and commitment can make all the difference. David was admitted to Springwood – Springhill Care Centre’s specialist dementia suite – in January this year. He was diagnosed with dementia and presented with challenging behaviours – he also had 13 hours’ one-to-one funding in place. It was clear from the moment he was admitted that all was not well with David. Our staff took the decision to work with his GP to reduce his medication in order to take a good look at what was going on and how we could improve his quality of life. After many difficult hours, we understood that David still had a large amount of his intellect and he could be very articulate.

Working together we managed to improve his diet, and he put on a healthy half a stone in two weeks. He then went from strength to strength, became more mobile and started to enjoy music, reading and the BBC news. His wife was pivotal in providing us with lots of information about David and supported him on a daily basis. He improved to such a degree that we started to rehabilitate him, helping him to make his own breakfast and hot drinks. After a while he started to have nights at home with his wife, and improvements were thick and fast. In May – just a few short months after he was admitted to Springhill – David was discharged back to the care of his wife. He still has dementia but David will now get to spend a few more months and hopefully years at home with his wife. It’s hard to understand exactly why David presented so poorly on admission, but the dedication of our care staff, working together with David, his wife and his GP, were able to make a real difference to his life. Bernadette Bennett, Service Manager


Six months into my Admiral Nurse journey Blog by Jakki Whitehead Admiral Nurse, Riversway Nursing Home, Bristol.

Jakki Whitehead, an experienced care professional, is training to become one of dementia care’s ‘beacons of excellence’ – an Admiral Nurse. This blog follows her journey and thoughts. I have now been in post as an Admiral Nurse at Riversway Nursing Home for just over six months. Last October I had my induction where we looked at the aims of Admiral Nursing: Improving relatives’ wellbeing through adjustment to diagnosis and coping with a caring role Improving the wellbeing and quality of life of the person with dementia Enhancing colleagues’ knowledge and experience of working with relatives and people with dementia Theoretical underpinnings. I also identified five areas within my job role: complex care needs; promotion of mental health needs; management; training and meaningful activity. The last two I knew would be enhanced considerably by the new training and activity coordinators, Natalia and Marilisa. In order to ensure that my ideas for developing the service were in line with what was required by the directors, staff, residents and families at Riversway, Laura, the Research and Evaluation Officer from Dementia UK, asked me to do a questionnaire to identify key areas and priorities for these stakeholder groups. What was interesting as a result was that we identified that relatives and residents were prioritising quality

outcomes whereas the staff were asking for the tools to provide the outcomes. The initial plan following this was to: Do baseline audits within the home for dementia care Develop a Dementia Champion programme in order to train 10 Dementia Champions within Riversway Improvement in the use of life stories and promoting the use of the This Is Me document Group work with residents and relatives Continue with training dementia care to all staff Continue working with supporting residents with complex care needs and their relatives Over the last 6 months a lot of work has gone into place. We have looked at the Social Care and the NHS Outcomes and the CQC Frameworks to ensure that what was being planned fitted in with recognised good practice. Presentation power points have been written, initial audits have been completed and Marilisa, Natalia and I have discussed training and meaningful activity needs within the home.

Where are we six months on?


The Dementia Champions course has now had its fourth meeting. The first was at a ‘virtual dementia tour’. Jan, my manager, agreed for all of our dementia champions to attend this course where participants use clothing and items, such as gloves and dark glasses, to help them experience what it might be like to have dementia and some accompanying sensory impairment.

“All of us agreed that the experience was very powerful and immediately helped us relate to some of the residents within our home”

Natalia has booked the tour specifically for Riversway in the near future so that 24 more of Riversway staff can put themselves in the shoes of those with dementia.

The carers involved have been chosen for their abilities to relate and communicate well and have shown a great interest and involvement in the work so far. Two projects to enhance the experience, will be rolling out Dementia Friends across the home and also using This Is Me as a way to develop life story work. Finally today Riversway held the first Forget Me Not cafe run by Marilisa and I where relatives and residents are invited to come to share cake and coffee whilst chatting with staff about residents’ life histories. This helps the staff to get to know the residents well in order to help meet their needs and maintain their identity. The other benefit of the cafe is to allow relatives to meet with volunteers and staff who understand the difficulties of walking with dementia, giving support as needed. One relative commented that he had been helped a lot within five minutes of arriving. The cafe today was very successful and I’d like to thank everyone who participated in any way: the residents and relatives who came to join and support us at the first event; Alan, our volunteer, who shares his experiences so generously; the staff who made it happen and of course Simon and his catering team who provided such great cakes!

The other sessions so far have looked at statistics regarding dementia; practical information involving the different types of dementia and the required role of the Dementia Champions as: Leaders in dementia care within the home Role modelling established and proven good practice Carers who are in touch with their own feelings of compassion and empathy Carers who understand the importance of good dementia care for residents and relatives within the home Carers who are prepared to take time to look for messages behind certain behaviors.

Our next Forget Me Not cafe is on Tuesday 20th June at 10.30am 7|Page

HR Update After receiving official confirmation that Springhill Care Group is the only organisation noted as a care/nursing home organisation to have achieved the Investors in People Gold version 6 assessment in the North of England, we have been invited to consider becoming an Investors in People Champion organisation.

on related websites and Youtube channels and will play at an IiP event or exhibition. The video captured our people management experiences so that other organisations that are interested in progressing with Investors in People can relate to a real story with real outcomes.

As an Investors in People Champion, Springhill Care is expected to be a role model for the Investors in People community and the wider business population, offering insight, expertise and credibility in people management and leadership.

“We are grateful for this opportunity and look forward to offering advice and guidance to other businesses.�

Last week, Ken Nolan, Donna Briggs and myself took part in a filmed case study with Investors in People North of England, to showcase the people story of Springhill Care. The video will be featured

The video case study will be around 2 minutes in length and will feature members of our team talking about working with Investors in People. The aim is to give anyone viewing the video an overview of our experience and the benefits that we have achieved. We have also prepared a written case study that will be distributed to the wider business community, focusing on our recent achievement and recognising that a committed workforce is best placed to deliver the best results. We look forward to sharing the video and written case study with you in the next few weeks. Virginia Perkins Head of Human Resources


Senses sharp in our care home garden

Birch Green opened a new sensory garden as a further way of extending the facilities for its residents. The new garden features plants with particular smell including many different kind of herbs and climbers which also react to touch as residents walk through them and admire them. The garden was formally opened by John Hill, the father of former resident David, looked on by residents, staff and guests including West Lancashire MP Rosie Cooper, who all enjoyed afternoon tea. Phillipa McGrath, General Manager at Birch Green, said:

“This is another extension of our gardens and a new way for residents to enjoy this space especially as the weather is getting better. “The garden can be enjoyed by all, residents, relatives and visitors, offering a new experience in smell, touch and feel, and it has taken on a new dimension for everyone.” The garden also features solar lighting and offers wheelchair access, with further additions planned to include a water feature.


International Day of Families The Skelmersdale Community Choir entertained everyone at Birch Green to mark the International Day of Families with a special performance. There were drinks, cakes and even fizz as the choir sang along and everyone joined in to prove you can’t beat a good family gettogether at Birch Green! Everyone commented that they'd had a lovely afternoon.

Mindful music Residents and staff on our upper floor recently enjoyed singing and dancing to Mindful Music, a duo specialising in musical therapy in care homes. Jed and Maggie have been singing therapeutically for a number of years, and we booked them through a special care sector activities service Birch Green has recently joined, called Bright Copper Kettles. Bright Copper Kettles is a free resource for organisers of activities for older people, and offers a number of opportunities for our Lifestyle Team which we look forward to trying out. Mindful Music was our first booking and went down a treat – we all enjoyed their visit and look forward to seeing them again.

A helping hand to celebrate At our recent Helping Hands senior citizens’ lunch there was a special guest of honour. The monthly event held at the local Toby carvery sees a number of residents and staff gather together for a meal and chat, and we had an extra reason to celebrate – Hildegard’s birthday. Hildegard had a fabulous day and we all took the chance to wish her a happy birthday.

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Quiet room brings touch of peace A new quiet room has been created at Birch Green, and everyone agrees it’s a haven of peace which we all need at some time. It’s a quiet area to read in peace, or to just have some personal 'me' time and there is even a foot spa! For residents and their family it’s also a place to be together, to talk or for some quiet thinking time. We're sure the room will have plenty of uses for all who choose to take advantage of it.

Disney song experience at Birch Green Pupils from Woodlands Primary School visited Birch Green recently to perform some of their favourite songs. The young choir stopped by to sing some classic Disney numbers for our residents, who loved every minute. Thanks to all the pupils and teachers for the visit.

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Team work at Springhill Care Group

Blog by Virginia Perkins Head of Human Resources, Springhill Care.

We hear all the time that good team work is essential to achieving shared success when we are working towards that same goal. When you feel like you’re a valued team member, you’re more likely to do the best work you can. It is no different at Springhill Care Group and working together within the healthcare sector is even more important, in the current climate, to foster good team relations to help, support and improve the service we provide to the vulnerable people in our care. Teamwork in healthcare requires constant communication, regardless of our respective roles, so that we can ultimately be a part of and contribute to the business to ensure we achieve our vision of being the best service provider and employer of choice in the communities we serve. By working together we can become more efficient, particularly if there is a problem faced along the way, there are more people to help solve the issue. At Springhill Care you will have noticed that we frequently set up specific project teams to address challenges within the working environment or to identify and improve ways of working, for example the Employee Voice and Rota Management Group. We do this as it allows us to get the work done faster with shared responsibilities. From a management perspective,

encouraging teamwork at Springhill Care allows us to take on additional work and in turn generate new ideas that contribute to achieving our vision and mission. Great teamwork fosters improved communication and creates a better working environment. We constantly promote positive teamwork through the Company’s Staff Code of Conduct by expecting our workforce to show commitment and participate fully in achieving team initiatives and goals. We encourage individuals to make an effort to ensure relations within the team are positive and there is a good team atmosphere but also to understand others roles and how they impact upon each other.

Alone we can do so little. Together we can do so much!

By Virginia Perkins, Head of Human Resources

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Well done Jo

Congratulations are in order for Riversway team leader Jo Williams who has recently completed her Level 5 qualification in Health and Social Care. Jo, who became a carer in 2009 after spending a number of years in the human resources sector, has worked her way up in previous roles which have included senior carer, and deputy, assistant and acting manager for a home. She has now passed her Level 5 in Health and Social Care and looks forward to her continuing career at Springhill Care. Jo points to the support of her colleagues including Jan, Mandy, Jacquie and Sarah for giving her the support she needed to achieve the milestone. She is now hoping to work towards a management position in her own right, to put her knowledge and skills to good use.

Meal with a view A group from Riversway recently enjoyed a trip out to enjoy a meal at one of the best locations in Bristol. Our party sat for pizza and wine at a cafĂŠ overlooking the famous suspension bridge and enjoying the warmth on the beautiful terraces. David, one of the residents who accompanied us, had been to the lovely spot several times in the past, so the visit brought back plenty of memories.

We can’t wait to come back. 13 | P a g e

Our group sees historic ship at first hand A fantastic day was had by a small group from Riversway to see the historic SS Great Britain museum ship moored at our Bristol dock. We went with Brian, Roy, and Maude and we all had a lovely day trip to the dry dock. We saw many interesting items and we loved the view from the ship deck, we even dreamed of being in the Titanic movie, just for a moment! Brian took the wheel for a short time, he really enjoyed that! SS Great Britain is a museum ship and former passenger steamship, which was advanced for her time and she was the longest passenger ship in the world from 1845 to 1854, and she was the first iron steamer to cross the Atlantic, which she did in 1845, in the time of 14 days.. It's great to see Brunel's SS Great Britain and 'discover the ship that changed the world'.

Students get close to Riversway life A group of medical students from the University of Bristol visited Riversway to see how a nursing home works at first hand and to meet some of the residents. They enjoyed a tour of the home, a chat with a number of residents and there was a session of art with local artist Julie during which a number of collages were created. Some of the students were able to help with a spa session and sense stimulation using different objects, while others listened to resident Tony playing various instruments. All in all, a thoroughly enjoyable visit and the students all said how constructive it was and how much they enjoyed it.

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Vegetable art fun We have a lot of creative residents at Riversway, and recently spent time combining our love or art with our love of wholesome tasty food. The lifestyle team held an activity involving vegetable printings and stampings, and before we could start there was a lot of preparation to do. First we had to get the vegetables ready, from potatoes, celery and okra to peppers, mushrooms and lemons – anything that could make an interesting pattern. There was a truly impressive display of vegetables on hand, as we created unusual shapes, along with stars and stripes, bushes and flowers. By the end of the activity we were left with some wonderful works of art .

Relaxing with colours

Fresh air by the river

Residents at Riversway Nursing Home recently spent a relaxing day colouring and focusing with a special activity.

The group enjoyed colouring Indian Mandalas – shapes perfect for getting creative with. Some used pen and some paints, but all were delighted with their results. We also spent time in the sunny garden after a cold winter, and resident Betty inspected the plants.

At Riversway we love a chance to get outdoors and go for a leisurely stroll, and recently took advantage of the sunny weather to head out. It was a beautiful walk by the river enjoying the warmth, and we even came across a dog who was very friendly with our residents. Brenda in particular enjoyed the chance to interact with the pet as in her younger years she always lived with dogs.

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Flowers for Ann & team

We know all our staff work very hard to make sure our residents are well looked after. Recently one of our nurses, Ann Waring and the team on Ribble View received a beautiful bouquet of flowers with a thank you card from the family of a resident to thank them for the wonderful effort and care of their Dad, they commented how their Dads face lit up when Ann was on duty. We’d like to take this opportunity to also thank Ann and the Ribble View team for their loving care and commitment.

Enjoying the sun Residents at Springhill Care Home took advantage of the glorious weather we’ve been enjoying recently to spend time in the sun. Chatting among themselves and with staff, the group gathered together to reminisce about the favourite holidays they had enjoyed. There’s always time for a sing-a-long, and we also enjoyed some classic numbers including Tipperary, Happy and You Know It, and You are My Sunshine.

Refreshing treats Last week we had such lovely hot weather in Accrington, so Springhill Care Home’s general manager Curtis Bennett wanted to do something to treat the team. He arranged for a refreshing ice lolly to be delivered to them all while they worked! Thank you to Curtis for the ice cool treat. 16 | P a g e

Digni-tree takes shape A new concept is taking shape at Springhill Care Home – the digni-tree. The display will feature thoughts and ideas from residents and families on the theme of divinity – what it is and what it means to them. It will also feature pictures of residents and will double up as a family tree. Pictured is the digni-tree on display in the Beech Lounge on Spring Wood, and ultimately we hope to have one on each floor of the home. Make sure to stop and take a look next time you’re passing by.

Aerobics with a difference A special aerobics session took place recently at Springhill Care Home. Exercise is a vital part of life and one we are keen to encourage. We firmly believe that everyone can take part in some form of light exercise, and recently a session of ‘chair aerobics’ was held in our Milnshaw Lounge. The activity saw residents take part in a number of exercises including enjoying a large, colourful ‘parachute.’ This always goes down a treat, and family members also enjoy participating with their loved ones.

Concert with Ian Ian Jenkins is one of our favourite entertainers who always gets us dancing to our favourite sing-a-long tunes. So when he paid a recent visit to Springhill Care Home we were delighted to see him again and we all thoroughly enjoyed the concert. Everyone said...... 'All we need is music, sweet music, there'll be music everywhere.......' See what we did there? Ohh go on, name that tune.......

Fishy friends at Springhill A number of new residents have arrived at the Oak Hill Lounge in Springhill Care Home. Residents, family members and staff all welcomed the fishy new friends, commenting what a wonderful idea it is to have a fish tank in the lounge. Watching the fish has proven very therapeutic and calming, with one resident reporting she loves being able to feed them in the mornings with staff.

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Photos from around the group

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Photos from around the group

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Join our growing online community and engage with us *Facebook *Twitter *Instagram *Google+ *Pinterest *Tumblr *YouTube Please support your Social Media pages. You can like, love, share, pin, follow, +1, comment = ENGAGE See what’s happening throughout the group. Go on, Spread the word.

Are you a resident a resident’s family or a friend or one of our staff members? We would really like to hear what YOU have to say about the way WE work, and importantly, How we act upon your comments or concerns. Please ask at reception for further information on how you can feedback your thoughts to us. Many people already provide us with valuable comments and feedback through letters, e-mails and cards which we are proud to receive, and we have also been encouraging people to add comments to the website, a ‘Trip Advisor’ for the care home sector or through NHS Choices. ( review cards are in the reception area) We have also used regular surveys, focus groups and various meetings to gather feedback on what is working well and what can be improved. The Care Quality Commission (CQC) have also introduced a new inspection process which will collect survey data from residents, relatives and staff and social and healthcare professionals prior to an inspection visit, you can visit the CQC website for further details

Registered Office: 11 Cannon Street, Accrington, Lancashire, BB5 1NJ. T: 01254 304500 E:




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