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Springhill Care




In this month’s newsletter…

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Page 2 Springhill Care Group – January 2019

A message from Donna I hope you and your family had a peaceful and joyous Christmas. As a result of your the great work during 2018, the New Year inevitably brings a lot of prosperity for Springhill Care services, this prosperity provides opportunities for us all as we are part of the Springhill team. You are all an essential part of the success of Springhill, your contribution is valued and appreciated not just by the Springhill leadership team but more importantly, by the people in our care and their loved ones. As you know at Springhill, we do not rest on our laurels and continually look at how we can further improve our services for the people in our care, and their loved ones. We also consider how we can become a better employer through continually reviewing our benefits and wellbeing support, whilst providing access and support to the very best learning and development opportunities to enable people across our Springhill team to reach their maximum potential. During 2019, we will strive to will continue to improve our services to our residents and also to further improve as an employer, as we aim to achieve excellence in all we do. Your thoughts and ideas on how we can improve our services are important to us and indeed have informed and shaped our services over the years. As we embark on 2019, I would like to encourage you all to take an active part in improving and developing our services. You can do this by attending one of the Voice sessions, completing your employee survey, raising suggestions at general meetings or simply by telling your manager directly.

Together, Everyone, Achieves, More Page 3

Thank you and a very Happy New Year to you all.


Springhill Care Group – January 2019

Well done to our first golden moment winners Staff at Springhill Care Group are being given the chance submit their ‘golden moments’ to be entered into an exciting new wellbeing initiative. As part of the Oomph! Wellness support programme Springhill Care are pleased to have launched this initiative to encourage and share great moments within the care home environment. The first winners drawn were: Emma (Birch Green Care Home, Skelmersdale), Shannon (Riversway Nursing Home, Bristol) and Neelum & Ruslana (Springhill Care Home, Accrington). Donna Briggs, Managing Director of Springhill Care Group, said:

“Golden Tickets showcase really special moments that our teams share with residents, which might otherwise not be truly celebrated or recorded, this will help to ensure we capture these special moments and to help acknowledge and praise our staff team.”

The scheme launched in November and staff are being reminded of how they can nominate. Donna added: “Take note of a golden moment that you have had with a resident or if you have seen a colleague have a golden moment take note and write it on the golden ticket. Put your ticket into the golden post box – all golden moments will be placed in a draw.”

The winner will be selected and given £150 and a certificate. Matt Hamblin, Senior Business manager at Oomph! Wellness said:

"The Golden ticket initiative is a fantastic way to showcase those meaningful interactions that happen in the care home every single day. “These golden moments should be celebrated and shared with the families and friends of the residents, they are great examples of personcentred activities staff have shared with their loved ones. “Springhill Care Group have really grasped this concept and made it their own! Congratulations to all the winners." 4|Page

Springhill Care Group – January 2019

continue to be a focus for the Springhill Care Group as we embark on the exciting year of 2019.

As we welcome 2019, many of us are in the frame of mind to start the New Year with a new project or initiative to improve or add further value, and we are no different within our company.

The year of 2018 was a busy year consolidating our working practices and drawing on our experiences of projects so that learning can be reinforced. It has been a huge team effort working immensely hard to recruit a virtually full staff team so that our residents can

enjoy and receive the best care, and deservedly so. The company’s fantastic performance and success is testament to the skills and dedication of the workforce, and as we move into the New Year, it is important that we focus on retaining our valued employees to continue building on the success already experienced. One of the government’s main priorities for the health and social care system is quite understandably the workforce because without a dedicated and motivated staff team we simply wouldn’t be able to operate. Only when we sustain a viable and engaged workforce can we truly achieve our full potential. That’s why staff retention will

Our retention strategies are crucial because they help to create a positive work environment and strengthen our employees commitment across all disciplines in the company. We continue to develop our leaders; roll out coaching sessions focussed on our unique high performing culture; conduct regular meetings with new starters; develop our frontline leaders; offer fantastic career pathways; promote staff into key appointments and strengthen our communication channels across the workforce to promote a continuous dialogue.

We look forward to developing and retaining our workforce on the existing foundations we have created, to ensure we continue on our trajectory to being recognised as a leader in the care sector. Virginia Perkins Associate Director of People and Organisational Development 5|Page

Birch Green Care Home

Care home quartet commit to nursing Four members of staff at a Skelmersdale care home are leading the way in seeking their qualifications in nursing.

Left to right: Marie Stitt,

Jess Mooney,

Stephanie Williams,

Tayla Neeley 6|Page

The members of staff at Birch Green Care Home, Marie, Jess, Stephanie and Tayla, have all started the Assistant Nurse Practitioners’ course. Vicky Sudworth, General Manager at Birch Green Care Home, said:

“As an organisation, we want to provide the very best quality of care possible and this will help to raise the quality of the nursing care we provide. “We commit a lot of time and resource in the quality of training for our staff at all levels and ultimately that benefits our residents.” The four employees – all currently team leaders at Birch Green – will undergo the two-year course in nursing care at the University of Central Lancashire (UCLan). The Assistant Nurse Practitioners’ (ANP) qualification was created to help solve a shortage of qualified nurses, designed to give suitably experienced staff in the care industry the chance to develop clinical and managerial skills and provide support for nursing and management teams. The ANP also helps to bridge the gap between traditional healthcare assistants and registered nurses. The programme follows a curriculum which closely matches the training registered nurses undertake in many areas and gives staff the flexibility – within their range of skills – to assist nurses closely with their work.

Recently, inspectors from the industry’s watchdog the Care Quality Commission (CQC) made particular note of the commitment and quality of staff and the training they receive at Birch Green in . awarding the home a ‘good’ rating. All areas of the home were examined, from the safety of the service to how it is led, with inspectors looking at everything from how medicines are stored to the quality of day-to-day activities. 7|Page

Springhill Care Group – January 2019

A festive lunch at Holland Hall Hotel Birch Green certainly got into the festive spirit recently when they visited Holland House Hotel in UpHolland, Skelmersdale. Our ladies and gentlemen were seated in the lovely Christmas themed garden suite for a three course festive lunch, which they all really enjoyed. Afterwards our ladies and gents, and Lifestyle Team were dazzled by Holland House's local resident vocalist Martin and we had fun singing and dancing along to a variety of Christmas songs, a fabulous Christmassy afternoon was had by all.

Learning stars shine bright In December we had another fantastic visit from the wonderful Learning Stars Choir who performed a heart-warming carol service especially for our residents and staff team. The annual visit from the Learning Stars Group always brightens up our day and it was great to welcome them at this festive time of year into our home. Thank you to each and every one of you for yet another inspiring performance, we look forward to welcoming you in the New Year!


Springhill Care Group – January 2019

Riversway Nursing Home

Walking in a winter wonderland Recently we took a trip to the Whitehall Garden Centre to admire the beautiful Christmas displays. Our residents at Riversway Nursing Home had a good look round the award winning Christmas shops and interacted with the reindeer and all the seasonal displays, they all really enjoyed having a good old browse around and Jeanette said she especially enjoyed looking at the trains and the enlightened villages! After a trip around all the departments and the garden centre we admired the beautiful decorations once more and felt even more Christmassy than ever!

Christmas fun A team of caring volunteers from Bristol law firm Burges Salmon stopped by recently to help us enjoy a day of Christmas activities. The fun visit included decorating gingerbread men and houses, making paper chains and decorating the Christmas tree. The team was wonderful and enjoyed mince pies with residents, along with plenty of stories and laughs. We’re so grateful to the ladies who came to make this day so special – the gingerbread men now have pride of place on the tree.


Springhill Care Group – January 2019

Oomph is the way forward

Exercise sessions are still going strong here at Riversway Nursing Home. The popular Oomph sessions are fantastic and are a great way to start the day. These interactive sessions run every morning and are a part of our residents’ exercise regime. During these classes we have a giggle and a laugh, a perfect way to start our day. The programme also includes a series of skills workshops, including Oomph Sport which aim to make exercise as engaging as possible, to encourage inactive residents to take up physical activity and try something new – or rediscover lost passions.

Caring Hero Award goes to Liz Elizabeth has been awarded the Caring Hero Award for going above and beyond in her role at Riversway Nursing Home, Bristol. Liz was recently a finalist at the South West Great British care awards as best newcomer. With a fantastic personality Liz stands helping residents and her colleagues offering a helping hand whenever possible. She always has a positive attitude and smile, with a compassionate approach and a fantastic approach. Liz has been described as an asset for the floor that she inspires with a loving way of caring for all residents. Being there when needed no matter what, showing dedication. Jan Wilkins, Director of Operations at Riversway, said: “We are extremely proud of the way Liz approaches her role and we want to say a huge thank you. She deserves the award and it’s clear to see that she is a true Caring Hero.” 10 | P a g e

Springhill Care Group – January 2019

Collette’s a Caring Hero Springhill Care Home’s Collette has been chosen as a Caring Hero for her hard work and commitment to those she cares for. Collette was nominated by the management team at Springhill, and was presented with her certificate by General Manager, Curtis Bennett. She was picked as a Caring Hero as a member of the dementia team who gives her all to deliver high quality person-centred care.

The Caring Heroes campaign was launched by the Springhill Care Group to recognise the everyday good work done by care staff in the industry which often goes unnoticed and unrewarded

Caring Hero goes extra mile Congratulations to Billi-Jo who was recently nominated for a Caring Hero award. Several members of the staff team at Riversway Nursing Home, Bristol put her name forward for the award as her fantastic attitude shines through to all. Billi-Jo hasn’t been with us for too long, but she positively promotes that it’s highly important to spend quality time with every one of our residents. Billi-Jo works within the domestic team and she constantly goes above and beyond to show her natural ability to care whilst going about her day to day duties. Jan Wilkins, Operations Director at Riversway, said: “We are extremely pleased that Bill-Jo is incorporating our values within her role. “Billi-Jo goes the extra mile and when she’s returning the residents’ washing, she listens and supports the people that she is returning items to, actively putting an individual’s needs first “We are pleased to see that our core values are being implemented across the care home, so we would like to say a huge well done to Billi-Jo.”

The Caring Hero award is usually a monthly award, but this was the second time that a member of staff received one this month at Riversway.

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face to face, is probably a good compromise. I think it gives the participant chance to answer questions on their own and then explore their own understanding with the trainer. 2019 will see the introduction of the Nurse Apprenticeship at University of Central Lancashire and this is an exciting prospect. I am looking forward to building on our current collaboration with UCLan and developing our own business further by putting our people and their individual needs first.

With the Christmas holiday season over for another year, my thoughts focus around up and coming events for 2019 at the Springhill Care Group. There are lots of exciting training opportunities scheduled to take place this year, in addition to the mandatory training conducted annually. Learning and Development coordinators are always busy identifying new courses and carefully considering the methods used to train those courses, to ensure that as a function, we offer the very latest training opportunities delivered in the most appropriate way, to our workforce.

We welcome your suggestions and we are happy to discuss any future training opportunities with you. Developing new methods for the delivery of training is also essential; to seek out and encourage the potential in everyone - new innovative ways of working are crucial. Later this month we will be piloting the Virtual Training Room (VTR) which aims to deliver training from a central point and cascade it to a number of trainees via video link. I am looking forward to accessing the VTR and providing an update. E-learning is another concept for the delivery of training and whilst not my preferred method of training style, I think ‘blended learning,’ a mixture of both e-learning and

Work continues on our academy and this is also due to be rolled out in the first quarter of next year. The planning and development stages are always the longest parts of any new venture.

In all, it’s a year of new opportunities, putting our people and their individual needs first, developing NS building upon, an already resilient workforce and creating a learning environment that will be unrivalled in this sector.

Mike Lakins Head of Learning and Development 12 | P a g e

Springhill Care Home

Thank you for our wonderful nativity We would like to say a

huge thank you to Susan for donating a wonderful nativity scene to Springhill Care Home in memory of her brother Colin. The nativity figurines were lovingly hand painted by Susan and they tell the tale of an extra special Christmas birthday past.

There will be lots of family and friends visiting their loved ones over the festive period and they too can admire the nativity scene that is proudly displayed, in our care centre foyer (to the right of reception).

Thank you for your kind donation Susan, the nativity scene to remember Colin is absolutely beautiful and will be treasured by us all at Springhill Care Home. 13 | P a g e

Recovery Choir put on a festive concert for residents Residents at Accrington’s Springhill Care Home welcomed a Christmas carol concert from the Recovery Choir from Inspire. The choir are singing for recovery and wanted to “give something back” to their local community and have been singing for other homes and organisations throughout Accrington this season and throughout the year. We were treated to a Christmas sing song and festive jokes and it was a lovely afternoon.

We would like to say a huge thanks to everyone who got involved to make it a whole lot of festive fun!

Naughty elf kept the magic alive at Springhill Our naughty elf travelled all around Springhill Care Home in December causing mischief. Residents (and our staff team) loved finding the mischievous fella, who first appeared under the Christmas tree, in various situations and places! Everyone loved having him around and it was great to see what he got up to each day! Roll on next Christmas when our elf returns.

You can view more photographs on our Facebook page @springhillcarehome 14 | P a g e

Springhill Care Group – January 2019

Christmas photos from around the group

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Springhill Care Group – January 2019

Christmas photos from around the group

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Springhill Care Group – January 2019

Springhill Care Group January 2019 Newsletter  

Our January 2019 Newsletter is now available to view - Packed full of great articles, blogs and events from around the group, so go on, make...

Springhill Care Group January 2019 Newsletter  

Our January 2019 Newsletter is now available to view - Packed full of great articles, blogs and events from around the group, so go on, make...