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Springhill Care Newsletter April 2017 Ken, who founded Springhill Care Group in Accrington more than 30 years ago, was named winner of the Oustanding Contribution to Social Care award at the recent Great British Care Awards

Ken Nolan, founder and chairman of Lancashire’s Springhill


Care Group, has won a national award for his role in the care community.

April 2017

Ken’s ‘outstanding contribution’ honoured on national stage Ken Nolan, founder and chairman of Lancashire’s Springhill Care Group, has won a national award for his role in the care community.

Ken, who founded Springhill Care Group in Accrington more than 30 years ago,

*Donna’s message


*HR Update


*Thousands raised for a charity close to Vici’s heart Pg5 *Birch Green in the community


*International Women’s Day at Riversway Pg10 * Memories of wartime Bristol Pg11 *Easter fun


*Mike puts training on the care map Pg14 *Red Nose Day at Springhill Care Home Pg15 *New Blog by Virginia Perkins - Management and Leadership Behaviours Pg17

was named winner of the Oustanding Contribution to Social Care award at the recent Great British Care Awards. pg21 |two Read more on page Page

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Continued from page one…

During the prizegiving, Ken was described as a ‘powerful advocate for the care sector, living the values of health and social care in everything that he does.’ His background was praised, described as working ‘tirelessly for nearly 30 years to deliver outstanding care

The Great British Care awards are designed to

services; driven by

celebrate excellence across the care sector, with a

the values of social

series of regional finals held throughout the year,

care to ensure that

leading up to national finals which were held in

the services which

Birmingham on Friday.

he leads are beacons of quality and innovation and is In total, three Springhill

always connected to the local community.’

Group staff were

Ken said:

shortlisted for national awards – Ken, Virginia Perkins, Springhill’s head of HR who won the North West Care Newcomer Award, and Trudy Palmer, team leader at Riversway Nursing Home in Bristol, named winner of the South West’s Frontline Leader award.

Ultimately, Ken took home the national prize, presented to him by musician and actor Martin Kemp in front of more than 900 guests.

“I’m so proud of this award, particularly to be presented it at a national event in front of so many talented people. “When I founded Springhill Care Group more than 30 years ago, it was always a dream to create a business like this, with so many extraordinary staff – like Virginia and Trudy who were also shortlisted for awards – so dedicated to the care of our residents, “I always say that Springhill would be nothing without its people – both staff and residents – and this remains true to this day. This award is for everyone who’s played a role in our journey over the years.”


A message from Donna Spring is here and we all welcome the longer days and warmer weather. A ‘vision’ in business terms is an ‘aspiration of what the business aims to achieve in the medium and long term’.

Are you a valued member of our workforce, a customer or a visiting professional……. If so, our Springhill vision is all about YOU. So what is Springhill’s vision? The first part of our vision is to be the ‘employer of choice in the communities we serve’. What does this mean in practice? It means valuing our most important asset, our staff team. Not just words on a page, much more than that. If you are a member of our staff team I do hope that you experience this ‘value in you’ as you work as part of our Springhill family. Virginia Perkins, our Head of HR, and the Springhill leadership team work hard through the journey to ensure Springhill is on the right track to achieve this vision. This ‘value in you’ vision informs and influences how we work day in day out and informs decisions to ensure a happy, motivated and rewarded workforce is at the core of what we do. We actively promote this by striving to offer competitive terms and conditions, to provide personal development and opportunities for all, in a caring and supportive working environment. More importantly, we provide an opportunity to make a real difference to a person’s life, a difference that is only achievable through our valued workforce. The second part of our vision is to be ‘the service provider of choice in the communities in which we serve.’

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This relates to the people in our care and that the care and support we provide to them is centred around them and promotes their independence. It is important to us that our residents experience this when in our services, and their loved ones do too. This combined experience informs the reputation we have within the communities in which we serve – we all know that a personal recommendation from a trusted friend or relative provides us with confidence and reassurance. This is very important, especially at a time when people are entrusting their loved one into our care. It is also important that our inspectorate the Care Quality Commission (CQC), commissioning authorities and community professionals, view our services positively. In relation to these stakeholders, ‘excellence’ centres around good, safe care, professionalism and evidence – we can be providing the best, person-centred care however, if it isn’t written down and is not evidenced, in their eyes it hasn’t happened. We do value your thoughts, comments and ideas on how we may continue to improve our services. I would encourage you, if you are a member of our valued workforce, to access forums such as the ‘employee voice’. If you are a resident, relative or visiting professional, we do value and appreciate your thoughts and comments, please feel free to complete a comments card held in our reception areas and/or to attend one of our residents/relatives meetings that are held across our services. With Best wishes Donna Briggs Managing Director

Thought for the day

‘Too often we underestimate the power of a touch, a smile, a kind word... all of which have the potential to turn a life around.’ Leo Buscaglia – author.

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HR Update We had an extremely productive Investors in People (IiP) Steering Group meeting on 1st March where members of the group discussed forthcoming plans and the strategy ahead for the journey to achieving the Platinum accreditation. At this meeting we discussed the importance of employee engagement and how the next survey should focus on current topics relevant to each Home/Service. The General Managers across the Group have been contacted, together with the views of the workforce via the Employee Voice to ascertain appropriate questions to include on the next survey. The survey will help us focus on key areas for improvement

within each service, provide an opportunity to listen to the views of the workforce and to build on continuous improvement as an organisation. We will also be asking the views of our current workforce and key stakeholders in relation to the company’s existing vision, mission and values as part of an agreement at the IiP Steering Group to review these. Part of the discussions at the meeting on 1 March 2017 centred around a model to capture performance, reward, recognition, supervisions and career progression. We are looking to implement this in the next few months across the Springhill Care Group so that we can create an opportunity for staff members to achieve their aspirations within their particular field of expertise. I look forward to updating you on further developments in due course. By Virginia Perkins Head of Human Resources

Birthday Wishes Emma, Grenville & Maxine


Thousands raised for a charity close to Vic’s heart Affinity Supporting People’s Vici Beardsworth has helped to raise an estimated £15,000 to support the family of a baby girl with a serious illness.

So far a JustGiving page set up by Vici has raised almost £11,000, with more funds raised in other ways. The most recent event organised by Vici was a walk from Accrington to Blackburn overnight, which raised more than £2,000. Now the fundraisers are planning an event on April 29 at the Brooks Club in Accrington which will feature entertainment from a DJ, karaoke and raffle prizes.

Around two months ago Vici’s friends, the family of four-month-old baby Inaaya Shabbir, found out the tot was suffering from Wolmans Disease – a rare genetic disease that causes malnutrition and other serious side-effects. Family and friends in both Accrington – where Inaaya’s mother is from – and Birmingham – where the family now live – are trying to raise funds to pay for the treatment which costs more than £6,000 per week.

Vici, who has also written to the Government’s health minister, Jeremy Hunt, to flag up the situation, said:

“Communities in Lancashire and Birmingham have been amazing in their support of this wonderful little girl and her family. “It’s been heart-warming to see so many people helping so much, and I‘d call on anyone who can get involved to take a look at our fundraising pages online and join us at our next event.”

For more information see Inaaya's JustGiving page, please go to 5|Page

Dom’s car wash One of Affinity’s gentlemen was recently supported as he took his car to be valeted. The team at the car wash were very helpful and even gave Dom a discount. Pictured is Dom giving the work a big thumbs up.

DJ Shane entertains Shane, one of the gentlemen we support at Affinity, is a real fan of music and a talented DJ. Known as DJ Dynamite, Shane regularly supplies music and light production at popular ‘Meet ‘n’ Match’ events around Lancashire – a friendship and dating agency for people with learning disabilities. Shane is keen to carry on developing his DJ-ing skills and raise the roof at local discos, and Affinity is more than happy to support him

Happy Birthday Stuart Stuart, one of the gentlemen we support at Affinity, celebrated his birthday recently

The birthday boy invited his friends to a buffet tea where they all enjoyed some of Stuart’s favourites before enjoying music and dancing. Stuart even prepared a short speech and thanked everyone for coming and for his lovely gifts and cards.

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Birch Green in the community At Birch Green we are proud of our links with the community, and recently took part in the launch of a new Monthly Community Activity Hub. The event, held at the Civic Hall in Ormskirk, was organised by the Athena Healthcare Group, and launched a series of new monthly events to help older people engage with likeminded individuals in the area through meaningful activities. Birch Green’s staff attended to meet other care professionals and showcase the work the home does. They met with representatives from Age Concern, a dementia support group, representatives of other homes and even the Lady Mayoress.

Visitors to Birch Green’s area were particularly touched by the Valentine’s Day display which included residents’ happy memories. The day also included a talk by Everton in the Community representative Henry Mooney, who spoke to welcome everyone and wishing them good luck in the future with the Hub. A local singer known as John Macca, a tribute act to Paul McCartney stopped by to entertain everyone, and a performance from the Skelmersdale Community Singers rounded the event off nicely.

Mother’s Day Residents at Birch Green Care Home celebrated Mother’s Day with a special treat at breakfast. Activities coordinator Gill made sure all our ladies had a Mother’s Day present, a thoughtful touch which was appreciated by everyone. Happy Mother’s Day to our special residents and to everyone who knows what an important job mothers do! 7|Page

Happy St Patrick’s Day

Staff at Birch Green showed off their Irish dancing skills recently as part of a range of activities marking St Patrick’s Day. Birch Green was visited by local professional singer Tina Riley for an afternoon of Irish singalong, and the home was filled with Irish-themed decorations with lots of green items on show. Traditional Irish refreshment was also on offer – Guinness and Baileys!

Cathedral success Residents from Birch Green were accompanied on a popular trip to Liverpool’s Anglican Cathedral recently. The impressive building towers over the city, and our group had a beautiful day with comments made that it was one of the best day trips we’ve every organised. During the outing, they also enjoyed a spot of lunch with resident Grenville tasting the local delicacy of Scouse for the first time.

You can view more photographs on our Facebook page.

St David’s day celebrations Birch Green welcomed back the singers from Raised Voices Choir recently. The choir was so popular with residents after a Christmas performance, and they enjoyed visiting Birch Green so much, they returned to help us mark St David’s Day. The choir gave a fantastic afternoon’s performance of some muchloved songs. Join us on Facebook @birchgreencarehome

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International Women’s Day at Birch Green In celebration of International Women’s Day, residents at Birch Green decided to start the home’s Mother’s Day display early this year. Each month the central display in Birch Green’s reception is given over to a new theme, and this month it features a wonderful dedication to mothers. Residents supplied photographs of their mums, who had lived through two world wars and many other challenges. One of our residents, Gladys, shared with us a photo of four generations of her family, featuring her older sister Joan as a baby, her mother, grandmother and great grandmother. Thanks to all those who helped out with this special display.

Finger Licking Fun Residents at Birch Green spent time recently decorating cakes. Each fairy cake was given its own unique twist, some with icing sugar flowers, others with marshmallows, and one featuring a tribute to Liverpool Football Club! Once prepared they didn’t last long, they were very popular!

Cheese, wine and poems! A sophisticated afternoon was on the menu at Birch Green Care Home in Skelmersdale recently. A selection of cheese and biscuits were washed down with a glass of wine, with entertainment provided by residents Edna and Mildred, who got into the spirit of the occasion with readings of a selection of memorable poems.


International Women’s Day at Riversway

Riversway Nursing Home in Bristol marked International Women’s Day recently by reminiscing about great women through history. Residents particularly enjoyed discussing fighters for democracy and ambassadors of peace, and talked about how much tougher it was to be a woman in the 1950s. The day also included a quiz, games and was finished by singing RESPECT by Aretha Franklin, and other famous tunes. Everyone had a wonderful time, and we all enjoyed finishing the day off with a group sing-a-long.

Keeping healthy through movement There are many benefits to keeping physically active and at Riversway this principal is a big focus for our residents. A regular visitor to our home is Malwina, who helps our residents stay healthy with some gentle movement therapy. This can be done sitting down, and takes many forms that act as an excuse to move – and is always enjoyed by everyone taking part.

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Down by the river

Two of our residents, Barbara and George, took a trip down to the river recently to feed the pigeons. They very much enjoyed the stroll along the pretty riverside walk, and all the animals we spotted reminded George of time he spent growing up on a farm surrounded by nature. The pigeons were very excited to see us too, and we were soon surrounded by the birds.

Entertainment and new friends Recently Riversway had a day of entertainment, with a little something for everyone. The occasion featured lots of poetry, balloons, jigsaws, quizzes and songs with entertainers. Our two newest residents bonded as they solved three jigsaws together. This shows why we believe that activities are so important to life at Riversway, helping people to relax, have fun and make new friends.

Memories of wartime Bristol Residents at Riversway Nursing Home relived memories of The Blitz recently to help an upcoming BBC TV show.

A producer from a production company stopped by to speak to residents about their memories of wartime Bristol and how life was during the turbulent time in the city’s history. The company is planning a BBC social history series about The Blitz, which will focus on Bristol and how The Blitz affected life for the families caught up in life-changing moments. The producer seemed very happy with what she had gathered as research for the show, and we are even expecting a return visit. 11 | P a g e

One fine day at Riversway Recently a particularly sunny day saw Riversway host several fun activities, starting the day off with our yoga group which is growing more popular every session. This was followed by fresh air in the garden drinking juice, with Roy helping out with some gardening. Then Monica and Shirley had a walk and met a lovely dog to play with for a while. The day was finished with some summer-inspired craft. All-in-all a right grand day!

Tasty treats spark conversation

Down buy the river Bristol is home to a lovely harbour area, and recently a group from Riversway spent time enjoying the scenery. Our party watched all the boats, both old and new, and spent time chatting about how much the area has changed from when some of our residents were growing up in Bristol. ‘We had a lovely trip reminiscing and enjoying the fresh air at this lovely spot’.

At Riversway Nursing Home we love an opportunity to socialise, but even more when we can also enjoy some tasty treats. Recently we tried out some ‘cake pops’ – a biscuity cake on a stick which the residents had fun dipping into white chocolate and decorating. This was also the first activity that our newest resident, Sheila, took part in, and just goes to show that sometimes even the simplest of activity can be a great excuse to socialise.

New room for Doreen A grand opening took place recently at Riversway Nursing Home as Doreen unveiled her newly decorated room. The popular resident was very excited to see her refurbished room and even cut a ribbon in front of the door before entering. Doreen can now enjoy an even more beautiful view from her bed. Thank you to everyone involved in making this a very special occasion for Doreen.

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Easter fun at Riversway Easter is a lovely opportunity for residents at Riversway to get together and enjoy some seasonal crafts. Beautiful egg baskets were the order of the day, made from scratch with everyone having fun cutting, stapling and especially filling them with chocolate eggs. Everyone is looking forward to tasting the chocolates once Easter arrives properly!

Garden centre visit

Residents from Bristol’s Riversway Nursing Home had a great time at a local garden centre recently. The popular trip to Whitehall Garden Centre at Whitchurch was a great success with our group looking at the colourful displays and enjoying the different sights and smells at the popular destination. We have a green-fingered group here at Riversway and this visit was a great way to spend the day.

Relaxing before lunch at Riversway Mealtimes are a great way for our residents to get together and enjoy a nice meal and a chat. They’re an important part of every day, and pictured here is a group of residents getting ready for their lunch by relaxing with a craft activity. The group was led by Service Manager Sarah in an activity session including colouring in some lovely pictures. When it came to the meal itself, this group of three residents couldn’t have been happier with their food, finishing off both the main course and dessert. A fine tribute to our chefs.

Recent activities at Riversway Nursing Home in Bristol included celebrating the birthday of one of our residents.

Cakes & candles for Betty

Betty was presented with a special cake for the occasion – her 89th birthday – and we all got into the spirit of the occasion to help her celebrate. Betty even wore a colourful party hat while she blew out her candles. Happy birthday Betty!

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Mike puts care training on the map Lancashire-based care home leader Springhill Care Group has appointed a Learning and Development Co-ordinator to take the training of its employees to an even higher level.

against the revised standard, and has developed its own Leadership Development Programme, employee engagement programmes and employee steering committees.

Mike Lakins joins the team at Springhill Care Home to help in the development and management of the organisation that employs over 450 staff spread across its three sites in Accrington, Skelmersdale and Bristol.

Springhill is also committing to apprenticeships, Assistant Nurse Practitioner (ANP) programmes and internal learning and development schemes.

Mike started his career in the aircraft sector before moving on to the care industry where he has enjoyed a number of different roles from assessor and internal verifier to trainer, training manager and house manager as well as running his own health and social care training company. He said:

“It was an easy decision to join the organisation – I like the emphasis on quality, the importance of continually improving and developing and the core values. “The company is constantly moving forward, embracing change, something that in my opinion is imperative in this current economic climate, particularly in the care sector.” Recently, the group was awarded the Investors in People Gold Standard after being assessed

Donna Briggs, Managing Director of Springhill Care Group, said:

“Mike adds further dimensions of expertise in training and the development of our employees with his experience and his passion for the industry. “We believe anyone entering Springhill can have a career here and learn and develop along the way to gain the skills and qualifications they need. Our people are the most important asset we have, and we are creating our very own centre of excellence.”

In the recent IiP Gold award, assessors noted that Springhill ‘outperforms the health and social care sector average’ in many areas of people management practice and that the group ‘is a leading organisation in its field.’ 14 | P a g e

Mother’s day at Springhill Care Home Residents at Springhill Care Home gathered together to mark Mother’s Day with a special event. The home’s Dementia Café played host to a special event which saw staff and residents chat about their experiences of both being a mother, and memories of their mothers themselves. Mother’s Day was also marked with a number of decorations around the home including a specially decorated table and backdrop, memory tree and special items to inspire memories of days gone by. It was a lovely way to remember the special ladies in our lives in a social environment.

Springhill raised a whopping total of £115 for Red Nose Day through a range of fun activities. Residents and staff helped contribute to this great cause by taking part in games, including staff coming to work with wacky hair, and volunteering to have whipped cream pies thrown in their faces. General manager Curtis Bennett volunteered to go first. Red noses were also sold to round off the fundraising.

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15 | P a g e

Creepy crawlies visit Springhill Care Home Residents got hands-on recently with a range of animals during a special activity. Animal experts from Zoolabs, a provider of hands-on animal experiences, stopped by to introduce us to the creatures. The residents had a great time watching and even getting up close to some of them. You can view more photos on our Facebook page.

Happy St Patrick’s Day Residents at Springhill Care Home got into the spirit of St Patrick’s Day recently with a range of activities. Handmade decorations including shamrocks lined the walls and a special St Patrick’s Day display was created with green-themed items including leprechauns. Once the build-up to the day was complete, residents enjoyed entertainment from a local singer while wearing their green garlands. Everyone had lots of fun.

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Management and Leadership Behaviours at Springhill Care

Part of the Human Resources role is to uphold the core values and behavioural competencies of Springhill Care Group, with this in mind I intend to focus more on leadership and management behaviours across the group over the forthcoming months.

Positive behaviours which underpin Springhill’s core values, need to be embraced and displayed by those leaders responsible for developing, training, motivating, setting standards and structuring work of the workforce.

The behaviours of our trusted leaders are of crucial importance to ensure the smooth running of the service they provide but also in building and retaining a highly engaged staff team.

From my experience, leaders who truly identify with their employees as people, communicate effectively and pay them the attention they need to feel appreciated often have a big hand in empowering and engaging them. Similarly, good people leaders understand how important it is to acknowledge individual work and effort, address their staff team by their names and that a sincere ‘thank you’ can go a long way into making an employee feel appreciated.

Springhill’s culture is shaped by the day-to-day behaviours of our leaders. Employees value leaders that consistently practice what they preach but often the values which are advocated by leaders and managers are not the ones which people see around them. It is those values which actually create the culture.

By our leaders and managers not ‘walking the talk’ they can unintentionally create a culture the organisation would actually want to avoid. Therefore, it is important for our leaders at the top of our organisation to embrace the values and behavioural competencies designed for the Springhill Care Group so that our workforce can enjoy working in a better working environment.

By our leaders living and breathing Springhill’s core values of kindness, compassion, integrity, trust, dignity, respect together with our behavioural competencies contained within the Staff Code of Personal Conduct we will continue to be an employer of choice in the communities we serve.

By Virginia Perkins Head of Human resources 17 | P a g e







Photos from around the group

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Our vision, mission and values

Our Vision

By putting quality first in everything we do for each person we support & for all our staff, we hope to be the service provider and employer of choice in the community in which we serve.

Our Mission Is to focus on improving & developing: The quality of care, support and hospitality we provide. Our staff, through training and mentoring. Our environment to be warm and homely. Our evidenced based practice and commitment to continuous improvement. Meaningful partnerships with the people we support, commissioners and stakeholders.

Our Values To fulfil our vision & mission, we are guided by our core values of integrity, trust, kindness, dignity, compassion & respect throughout all of our services, hence: We put people and their individual needs first. We actively listen and respond to the people we support. We support people to achieve their aspirations. We seek out, appreciate and encourage the potential in everyone. We strive to be honest, transparent, fair and ethical in everything we do. We learn when things go wrong. We encourage staff to have a work life balance. We celebrate success and try to make life enjoyable for all. 19 | P a g e

We celebrate success and try to make life enjoyable for all.






Join our growing online community and engage with us *Facebook *Twitter *Instagram *Google+ *Pinterest *Tumblr *YouTube Please support your Social Media pages. You can like, love, share, pin, follow, +1, comment = ENGAGE See what’s happening throughout the group. Go on, Spread the word.

Are you a resident a resident’s family or a friend or one of our staff members? We would really like to hear what YOU have to say about the way WE work, and importantly, How we act upon your comments or concerns. Please ask at reception for further information on how you can feedback your thoughts to us. Many people already provide us with valuable comments and feedback through letters, e-mails and cards which we are proud to receive, and we have also been encouraging people to add comments to the website, a ‘Trip Advisor’ for the care home sector or through NHS Choices. ( review cards are in the reception area) We have also used regular surveys, focus groups and various meetings to gather feedback on what is working well and what can be improved. The Care Quality Commission (CQC) have also introduced a new inspection process which will collect survey data from residents, relatives and staff and social and healthcare professionals prior to an inspection visit, you can visit the CQC website for further details

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Springhill Care Group Newsletter April 2017  

Our April Newsletter is available to read now - ENJOY #GreatCareNews

Springhill Care Group Newsletter April 2017  

Our April Newsletter is available to read now - ENJOY #GreatCareNews