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Thongsbridge Tennis & Fitness Tennis & Fitness Members Survey Spirul, an independent research company, has been asked to undertake a survey of Tennis and Fitness Members by the Directors of Thongsbridge Tennis and Fitness as part of a complete strategic review of the club. We are conducting a survey to find out more about members, when and for what purpose they use the club, what members think priorities for the club should be and how to make the club better for the future. We would be very grateful if you could help us by completing this short questionnaire and returning it in the reply-paid envelope as soon as possible. This survey will take about 10 minutes to complete and everything you say will be treated in confidence. Everyone who returns a completed questionnaire will be entered into a PRIZE DRAW to win 50% off next membership renewal for Adults or a shirt and shorts/skirt for Juniors and Intermediates. If you are under 16, you must ask a parent or carer to sign, and complete their details at the end of the questionnaire. We cannot accept prize draw entries without a signature. All of Spirul's surveys are conducted under the Market Research Society's Code of Conduct, your answers will be treated as completely anonymous unless you tell us otherwise.


Section 1: Your Membership Q1 1. 2.

Q2 3. 4.

Q3 5. 6.

Which of the following types of membership do you have? PLEASE  ONE BOX ONLY Tennis………………………

Tennis & Fitness .....................

Fitness .................................

Social ....................................

What is the status of your membership? PLEASE  ONE BOX ONLY Individual Senior Member ....

Family Member .....................

Young Person Member (14 to 18 years old) ..............

Parent of Junior/Intermediate Member ................................

Please tell us your level of tennis and/or fitness performance? PLEASE  ONE BOX ONLY FOR EACH THAT APPLIES Fitness Members

Tennis Members

Struggling to get fit or lose weight ...........................

Beginner ...............................

Recovering from ill health or injury ................................

Play for fun ...........................

Staying fit .............................

Competent social player .......

In training for other sport ......

Lower team player (D-F) ......

Seriously working out ...........

Upper team player (A-C) ......

Super-fit user or elite sports training ......................

County standard competitor .

Not applicable……………

National standard competitor


Q4 7. 8.

How long have you been a continuous member? PLEASE  ONE BOX ONLY 1 to 2 years ..........................

11 to 15 years .......................

3 to 5 years ..........................

16 to 20 years .......................

6 to 10 years ........................

More than 20 years ..............

Q5.a 9. Have you left the club and rejoined? 10. PLEASE  ONE BOX ONLY Yes ....................................... No ........................................

GO TO Q6

Q5.b If yes, how often have you left the club and then rejoined? 11. PLEASE  ONE BOX ONLY Once .................................... Twice .................................... Three times or more............. Q6

How strongly do you agree or disagree with the following statement? Thongsbridge Tennis and Fitness feels like a members club rather than a leisure centre.

12. PLEASE  ONE BOX ONLY Tennis & Tennis Fitness Social Fitness Members Members Members Members Strongly agree ...................... Agree ................................... Neither agree nor disagree .. Disagree ............................... Strongly disagree .................


Section 2: Use of the Club Q7 13. Which of the following statements best describes how often you use the club? 14. PLEASE  ALL THAT APPLY I play tennis once or twice a week…………..………..

I use the gym or studio once or twice a week……..………..

I play tennis three to five times a week.…………….

I use the gym or studio three to five times a week.…………

I play tennis most days….

I use the gym or studio most days……………………………

My children play tennis and I watch……...……….

I usually have a drink in the bar when at the club…..…….

I use the club very infrequently ………..…….

I sometimes have a drink in the bar when at the club.…….

Other ....................................

I never use the bar…..…….

Please tell us what


Q8 15. Which of the following statements best describes your use of the club? 16. PLEASE  ALL THAT APPLY Tennis

Fitness

I regularly play tennis with the same group of close friends ..................................

Most often I visit the gym on my own .................................

I play tennis mainly with my family ..............................

Most often I visit the gym with a friend or friends .................

I play in the tennis teams .....

I attend fitness classes in the gym and studio .....................

I am a member of one winter tennis syndicate.........

Socialising

I am a member of more than one winter tennis syndicate ..............................

I frequently attend social tennis evenings and events ..

Tennis Coaching

I sometimes attend social tennis evenings and events ..

I regularly attend group tennis coaching ....................

I drink with other members in the bar after sporting activity

I sometimes have one to one tennis coaching .............

I drink in the bar with friends even when I’m not playing ....

Q9.a Do you / have you ever experienced problems when trying to book a tennis court? 17. PLEASE  ONE BOX ONLY Yes ....................................... No ........................................

GO TO Q10

I do not book tennis courts ...

GO TO Q10


Q9.b Do you think an online booking system would help make booking tennis courts easier? 18. PLEASE  ONE BOX ONLY Yes ....................................... No ........................................ Don’t know ........................... Q10 What times of day do you most want to play tennis? 19. PLEASE  ALL THAT APPLY Mondays during the day.......

Monday evenings ................

Tuesdays during the day......

Tuesday evenings ...............

Wednesdays during the day

Wednesday evenings ..........

Thursdays during the day ....

Thursday evenings ..............

Fridays during the day .........

Friday evenings ...................

Saturdays during the day .....

Saturday evenings ...............

Sundays during the day .......

Sunday evenings .................

I do not play tennis ............


Section 3: Your Views of the Club Q11 Please tell us whether you agree or disagree with the following statements about the club, its services, facilities and membership? PLEASE ď ? ONE BOX FOR EACH 20.

Strongly agree

The club offers a rounded fitness environment for health conscious people ................. The club should be focussed on producing elite sports men and women who can play at their highest possible standard .............................. The club offers an excellent range of programmes ......................... The club has first rate facilities and services ........... I can usually access facilities when I want to play or train .......................... Access to facilities for social and team play, coaching and classes is well balanced ....................... Overall I feel that I get good value for my membership fee ...................

Agree

Neither Disagree Strongly agree disagree nor disagree


Q12 Please tell us whether you agree or disagree with the following statements about the club, the staff, the bar and cafeteria and social events? PLEASE ď ? ONE BOX FOR EACH 21.

Strongly agree

The club is well organised and professionally run ................. The club house is a nice place to be ........................... The club has friendly and well trained staff ................... The bar and cafeteria offers the products and services I require ................. I would like a higher level of organised social tennis or gym group activity ............ I think we need more non tennis/gym social events at the club ............................

Agree

Neither Disagree Strongly agree nor disagree disagree


Q13 22. Please complete the following sentences: 23. PLEASE WRITE IN BELOW To improve the club for me personally I would want………………………. My number one priority for the vision of the club would be…………………. The most important action for the Directors to take in the next 12 months should be………

Q14 24. Do you have any other comments that you would like to make about Thongsbridge Tennis and Fitness? 25. PLEASE WRITE IN BELOW _________________________________________________________ _________________________________________________________ _____________________

_________

_____________________

_________

Section 4: About You To ensure that we are getting the views of a cross section of people it is important that we ask you a few questions about yourself. As with all the questions, your answers will be completely confidential. Q15 26. Are you male or female? 27. PLEASE  ONE BOX ONLY Male ..................................... Female .................................


Q16 28. To which of the following age groups do you belong? 29. PLEASE  ONE BOX ONLY Under 18………………….

46 to 55 ................................

19 to 25 ................................ 56 to 65 ................................ 26 to 35 ................................ 66 to 75 ................................ 36 to 45 ................................ Over 75 ................................. Q17 30. What is your main occupation? 31. PLEASE  ONE BOX ONLY Working full / part time ......... Studying ............................... Looking after home / Retired ................................. family ................................... Other .................................... Please specify

Q18.a 32. Do you own your own business? 33. PLEASE  ONE BOX ONLY Yes ....................................... No ........................................ GO TO Q19 Q18.b 34. Would you be interested in advertising at the club (i.e. on plasma screens, banners)? 35. PLEASE  ONE BOX ONLY – FILL IN DETAILS OVER PAGE Yes ....................................... No ........................................ Q19 36. What is your postcode? 37. PLEASE WRITE IN BELOW


Q20 38. The easiest way for the club to communicate information to me is by? PLEASE ď ? ALL THAT APPLY Post ...................................... Email .................................... SMS text .............................. Notices in the club house ..... Q21.a 39. Would you like to be entered into the prize draw for a chance to win 50% off next membership renewal for Adults or a shirt and shorts/skirt for Juniors and Intermediates? 40. PLEASE ď ? ONE BOX ONLY Yes ....................................... No ........................................ Q21.b Please provide us with your contact details so that Spirul can contact you if you win the prize draw and/or (BUSINESS OWNERS) to contact me regarding advertising in the clubhouse. Under 16s must ask a parent or carer to complete this section on their behalf. 41. PLEASE WRITE IN BELOW Name: Telephone Number: Declaration: I agree that Spirul may only use my details to contact me if I win the prize draw and/or (BUSINESS OWNERS) to contact me regarding advertising in the clubhouse. Signature:

_______________________________________

Date:

______________________ _________________

Thank you for completing this questionnaire. Please return it in the envelope provided. You do not need a stamp


INTERNAL USE ONLY: Under 16s – parent or carer signature verified by Thongsbridge Tennis and Fitness representative.


Member Survey