Page 1

Board of Directors Meeting Thursday, 23 February 2017

ABN 93 001 263 734


MEETING OF THE BOARD OF DIRECTORS 23 February 2017 @ 4.00pm

Location: 1 Jennifer Street | Little Bay | NSW | 2036 A

MEETING OPEN

B

APOLOGIES

C

DECLARATION OF ANY CONFLICTS OF INTEREST

D

SPECIAL PRESENTATIONS AND BOARD PAPERS Website / Ambassadors Presentation – Fiona Jackson

E

LATE AGENDA ITEMS

F

MINUTES FROM THE PREVIOUS MEETING SCIA Board of Directors Minutes – 25 January 2017

Page 2

G

BUSINESS ARISING FROM THE MINUTES

Page 6

H

NEW MEMBERS

Page 7

I

FINANCIAL REPORTS

Page 10

J

BUSINESS ON NOTICE / LATE AGENDA ITEMS Board and Committee meeting schedule – updated, for approval National Disability Insurance Scheme update (standing item)

Page 15 Page 17

K

REPORTS Chief Executive Officer’s Report Chairman’s Report

Page 19

L

CORRESPONDENCE

Page 50

M

SUB-COMMITTEE MINUTES & WORKING PARTY UPDATES Member Issues Committee – 25 January 2017 (minutes attached) Finance and Audit Committee – 16 February 2017 (update)

Page 52

N

FUTURE AGENDA ITEMS

O

MEETING CLOSE

Next Meeting: Thursday, 23 March 2017

SCIA’s Vision: A society without barriers for people with spinal cord injury


"A society without barriers for people with spinal cord injury"

MEETING OF THE BOARD OF DIRECTORS 1 Jennifer Street, Little Bay NSW 2036 Wednesday 25 January 2017 Present: Brad O’Hara (Chair), Stewart Calderwood, Joan Hume, Richard Klinger (via phone until 6.45pm), Rick Stewart, Mark McCauley, Brett Stevenson, Christine Tink, Peter Perry and Jodie Burling (minutes). A.

MEETING OPEN

The meeting opened at 5.23 pm. B.

APOLOGIES

Nil. C.

DECLARATION OF ANY CONFLICTS OF INTEREST

Nil. D.

SPECIAL PRESENTATIONS AND BOARD PAPERS

D1.

Website/Ambassadors Presentation – Fiona Jackson

Deferred to the February Board meeting. D2.

Gymea Property Update – Chris Nicholls

Chris Nicholls provided an overview of the history of the CHOICES Gymea property/project. He also provided an update on the change in direction of the project resulting from the introduction of Specialist Disability Accommodation (SDA) available under the NDS and the re-zoning by Council of the site. It was agreed that SCIA should proceed with the planned meeting with Sutherland Shire Council with the purpose of clarifying if we can apply to have the seniors living 4 unit block assessed under a Develop Control Plan rather than a State Environment Planning Policy. Brad O’Hara noted that the two questions for the Board to consider are: 1. Does SCIA want to continue down the path of building/developing the site; or alternatively 2. Sell the property (with DA approval) and invest the funds and use the gain/earnings to fund other services. Richard Klinger commented that it would be wrong for SCIA to not provide this service but noted that one of the questions to consider is whether Gymea is the right location. Richard Klinger also noted that CHOICES provides two very important things for the organisation/members, that is a source of revenue and a much needed accommodation service for people with high support needs.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

2

|

1 of 5


"A society without barriers for people with spinal cord injury"

Chris Nicholls to prepare a Board paper with recommendations for the Board to consider after the meeting with Council has taken place. E.

LATE AGENDA ITEMS

The document outlining the Director Recruitment process, which had been circulated prior to the meeting, was discussed. It was agreed that the process noted in the document would commence as outlined, with the Board Development and Governance Committee determining the specific candidate specifications. MINUTES FROM THE PREVIOUS MEETING

F.

It was noted that all of the action items from the previous meeting were in hand, or had been finalised. The minutes for the Annual General Meeting (AGM) held on 24 November 2016 were not adopted as Richard Klinger requested that the attendance list be updated to include all those that attended the AGM as well as a general note in regards to those that viewed the meeting via livestream. The AGM minutes to be amended by Jodie Burling and submitted to the February board meeting for adoption. MOTION 6077

G.

RESOLVED

“That the minutes from the Board meeting of 24 November 2016 be adopted as a true and accurate account of the proceedings”.

BUSINESS ARISING FROM THE MINUTES

Nil. H.

NEW MEMBERS

MOTION 6078 I.

RESOLVED

“That the persons listed in the New and Re-Applied Member Report be accepted as members of SCIA.”

FINANCIAL REPORTS

Brad O’Hara noted that the NeuroMoves financial report tabled at the Board offsite meeting was incorrect as it included depreciation and the corporate services allocation which misrepresented the profitability of the program, as such the Finance and Audit Committee will do a reanalysis of the profitability of the program. Brett Stevenson requested that a balance sheet that highlighted current and non-current assets be included with the financial reports going forward. Peter Perry clarified that the funding received to setup the NeuroMoves centre in Canberra was provisioned correctly, that is, it is the accounting standards that requires us to recognise income/funding given to us on receipt.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

3

|

2 of 5


"A society without barriers for people with spinal cord injury"

Peter noted that we are on a good path to achieve at least a break even position at the end of the financial year. MOTION 6079

RESOLVED

“That the Financial Reports be adopted”.

J.

BUSINESS ON NOTICE/LATE AGENDA ITEMS

J1.

Subcommittee Membership

Mark McCauley to invite Alan Merry to join the FASC. Stewart Calderwood agreed to join the FASC. Christine Tink withdrew from the BDG due to the committee having too many members. It was agreed that the FASC would start meeting monthly one week prior to each Board meeting. J2.

National Disability Insurance Scheme update (standing item)

The report which was circulated with the agenda was noted. K.

REPORTS

K1.

Chief Executive Officer's Report

The CEO’s report, which had been circulated with the agenda, was noted. Peter Perry highlighted SCIA’s fundraising successes, the iCare Foundation/Lifetime Care funding for NeuroMoves as well as the Project Edge Update. The Directors were thanked for their participation in the All Staff Day in December. K2.

Chairman's Report

Brad O’Hara noted that he and Mark McCauley met with Peter Perry and Jodie Burling to brief them on the outcome of the Board offsite meeting held on 17 January 2017. Brad O’Hara commented that Peter Perry was on board with all of the items discussed including the motion to appoint a Business Analyst to review the performance of NeuroMoves. As per Peter Perry’s suggestion this will be expanded to include services that form part of the Operations department. The aim will be to engage the Business Analyst at the commencement of the new financial year with preliminary work such as scoping the role and recruitment process to commence within the next two to three months. L.

CORRESPONDENCE

The correspondence, which had been circulated with the agenda, was noted. M.

SUB-COMMITTEE MINUTES & WORKING PARTY UPDATES

Nil.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

4

|

3 of 5


"A society without barriers for people with spinal cord injury"

N.

FUTURE AGENDA ITEMS

Nil. O.

MEETING CLOSE

The next meeting will be held Thursday 23 February 2017 at 1 Jennifer Street, Little Bay. Brad O’Hara declared the meeting closed at 7.09 pm

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

5

|

4 of 5


"A society without barriers for people with spinal cord injury"

Action List Action AGM minutes to be amended. Balance sheet as at the end of December to be circulated to all Directors. The fit out plans for the Project Edge lab and NeuroMoves facility at UTS to be circulated to all Directors.

Person Jodie Burling Peter Perry Peter Perry

Timing ASAP ASAP ASAP

Invite Alan Merry (member) to join the FASC and confirm David O’Brien is still interested in being on the FASC.

Mark McCauley

ASAP

Updated Board and Committee Meetings schedule with committee membership and monthly FASC meeting dates.

Jodie Burling

ASAP

Board paper with recommendations on how to proceed/progress the Choices Gymea project.

Chris Nicholls

Determine candidate specifications needed for the current board Director vacancy. BDG

After meeting with Sutherland Shire Council 23 February

Draft Constitution by-laws list to be reviewed by the BDG.

23 February

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

6

BDG

|

5 of 5


"A society without barriers for people with spinal cord injury"

February 2017 Board Report - New & Rejoining Members Report covers 18/1/2017 - 14/2/2017 Sub Type

First Name

Family Name

Mailing City

Mailing State

Has a SCI?

Primary Disability

Complimentary Re-apply Complimentary Re-apply Complimentary Re-apply New Re-apply Complimentary Complimentary Re-apply Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Re-apply Complimentary Re-apply Complimentary Complimentary Complimentary Re-apply New Complimentary

Rachel Phillip Matthew Violet Adam Matt Tony Brett Adrian Elliott William Margaret Melissa Jason Paul Michael Jenny Peter Sue Stephen Gillian Hannah Darren John Sunny Allen Leonie

Abbott Alexander Allen Atkinson Azzopardi Beavis Binnington Chalker Chu Coe Deaves Doak Duffy Ellery Emery Falia Gross Haylen Hergenhan Hutchins Hutchins Hutton Huynh Jackson Jayathillake Kelly

ALSTONVILLE COOTAMUNDRA Parkes Armidale SMITHFIELD Mermaid Waters NORTH HAVEN WAGGA WAGGA MATRAVILLE NEDLANDS NOWRA BUNDARRA BANORA POINT NARRE WARREN SOUTH WOY WOY MINTO Matraville NORTHBRIDGE BEGA ROSEMEADOW ROSEMEADOW TINTINHULL Earlwood DEE WHY PAGEWOOD NARRANDERA

NSW NSW NSW NSW NSW QLD SA NSW NSW WA NSW NSW NSW VIC NSW NSW NSW NSW NSW NSW NSW NSW NSW NSW NSW NSW

No Yes Yes Yes Yes Yes Yes No

Paraplegia Quadriplegia Quadriplegia Paraplegia Paraplegia Paraplegia Quadriplegia Hereditary Spastic Paraplegia Stroke Quadriplegia Paraplegia Paraplegia Family Member Quadriplegia Paraplegia Paraplegia Stroke Quadriplegia Paraplegia Paraplegia Family Member

7

Yes Yes No Yes Yes No Yes Yes Yes No Yes Yes No

Quadriplegia Quadriplegia Degenerative Disability Family Member

Disability

T8 Paraplegia

C5 - 6 T3-4


"A society without barriers for people with spinal cord injury"

Re-apply Re-apply Re-apply Re-apply Re-apply Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Complimentary Re-apply Complimentary

Jason John Richard Neil Vivienne Pam Racheal Eugene Robyn Margaret Hayley Imansyah Bing Vlastimir Nicole Keat Son Frances Therese Nathan Helen Greg

Li Lovi Mackintosh McAnelly Newton Pallot Parker Portelli Richmond Robinson Sands Slamet Stajic Sugden Tan Watkins Webb West Woodman Zeng

WENTWORTH POINT MACKAY BONVILLE BEXHILL SLACKS CREEK St Clair EAST MAITLAND Port Adelaide CONCORD WEST ALBION PARK RAIL EDWARDSTOWN CARRAMAR CATALINA ORANGE Taman Tasil Indah WATTLE GROVE REVESBY CLAREMONT MEADOWS ST LEONARDS BRADDON

8

NSW QLD NSW NSW QLD NSW NSW SA NSW NSW SA NSW NSW NSW KUALA LUMPUR NSW NSW NSW NSW ACT

Yes Yes Yes Yes No Yes Yes No Yes Yes Yes Yes No Yes No No

Quadriplegia Quadriplegia Paraplegia Quadriplegia Cerebral Palsy Multiple Sclerosis Paraplegia Paraplegia Family Member Stroke Quadriplegia Paraplegia Quadriplegia Quadriplegia Paraplegia Mobility Family Member Paraplegia Cerebral Palsy Hemiplegia

virus attack nerve system

ABI (Moderate)


9 Feb-17

Dec-16

Oct-16

Aug-16

Jun-16

Apr-16

Feb-16

Dec-15

Oct-15

Aug-15

Jun-15

Apr-15

Feb-15

Dec-14

Oct-14

Aug-14

Jun-14

Apr-14

Feb-14

Dec-13

Oct-13

Aug-13

Jun-13

Apr-13

Feb-13

Dec-12

Oct-12

"A society without barriers for people with spinal cord injury"

1400

Monthly Membership Stats

1200 TOTAL MEMBERS

1000

800

600

400

200

0


"A society without barriers for people with spinal cord injury"

Spinal Cord Injuries Australia Profit and Loss Statement SCIA TOTAL

SCIASSIST

Budget

Actual

Var'ce

Var %

Budget

Actual

Sales Less: Cost of Sales Gross Margin Margin %

332 190 142

267 189 77

(66) (1) (65)

-20%

46

18

-46%

46

Other Income Government Grants Total Income

138 267 547

134 319 531

(3) 52 (16)

-2%

Expenses: Departmental Site Staff Total External Expenses Corporate Services Total Expenses

123 76 373 572 0 572

60 71 433 563 (0) 563

(63) (5) 60 (9) (0) (9)

Net Surplus (Deficit)

(25)

(33)

(7)

($000s)

EMPLOYABILITY Var'ce Budget

Actual

ACCOMMODATION

NEUROMOVES

Var'ce Budget

Actual

Month: January 2017

Var'ce Budget Actual

107 64 43

104 53 50

(4) (11) 7

179 126 53

144 136 8

(35) 10 (45)

0

2

18

(29) 0 (29)

0

2 171 219

4 183 205

2 12 (15)

2 15 59

2 13 66

1 (1) 7

1

1

54

8

(0) 0 (45)

-2%

42 29 104 174 36 211

11 29 107 147 36 184

(31) 1 4 (27) (0) (27)

2 8 17 27 15 42

3 8 32 43 15 57

1 (0) 15 15 0 15

7 18 30 55 21 76

3 17 28 48 21 70

28%

9

21

12

17

9

(9)

(23)

(61)

-1%

19% -3%

-51% -7% 16% -2% -200%

FUNDRAISING / MARKETING

Var'ce Budget

2

2 0 2

0

10 46 57

13 90 105

3 43 48

(4) (1) (2) (7) (0) (7)

0 4 48 52 7 59

0 1 93 94 7 101

(39)

(2)

4

Actual

CUSTOMER EXPERIENCE

Var'ce Budget

0

0 0 0

0

105 10 115

106 10 116

0 0 1

(0) (4) 45 42 0 42

16 11 58 85 15 100

11 12 55 77 15 92

6

15

24

Actual

Budget

Actual

Var'ce

0

0

0

0 0 0

15 15

0 15 16

0 0 1

18 10 28

8 8 15

(10) (2) (12)

(5) 0 (3) (8) (0) (8)

5 3 46 54 (22) 33

1 2 51 53 (22) 31

(5) (1) 5 (1) 0 (1)

51 3 70 124 (73) 52

32 3 66 101 (73) 29

(19) (0) (4) (23) 0 (23)

9

(18)

(16)

2

(24)

(14)

11

SCIA Total

Income and overheads are both on budget, leading to a result close to budget for the month

SCIAssist

Discretionary expenses have been reduced until revenue generation across the organisation has been demonstrated, NDIS revenue is much slower than expected

EmployAbility

Result is slightly behind budget

NeuroMoves

Result is behind budget due to lower revenue; this is due to staffing changes and slower than expected execution of the new operating model

Accommodation

Government grants are ahead of budget as Chatswood residents were due to (but didn’t) transition to the NDIS in July

Fundraising / Marketing

Result is in line with budget; additional income of more than $150k has been approved but not yet received

Customer Experience

Result is in line with budget

Organisation Support

Result is in line with budget

10

Var'ce 0 0 0

Comments:

CONFIDENTIAL

ORGANISATION SUPPORT


"A society without barriers for people with spinal cord injury"

Spinal Cord Injuries Australia Profit and Loss Statement SCIA TOTAL

SCIASSIST

Budget

Actual

Var'ce

Var %

Budget

Actual

Sales Less: Cost of Sales Gross Margin Margin %

2,146 1,335 810

1,848 1,385 464

(297) 49 (347)

-14%

254

87

-43%

254

Other Income Government Grants Total Income

823 1,974 3,607

798 2,627 3,888

(25) 653 281

-3%

Expenses: Departmental Site Staff Total External Expenses Corporate Services Total Expenses

916 523 2,662 4,101 (0) 4,101

634 525 2,800 3,959 0 3,959

(282) 2 139 (142) 0 (142)

($000s)

Net Surplus (Deficit)

(494)

(71)

423

8%

-31% 0% 5% -3% -650% -3% -86%

Var'ce Budget

Actual

NEUROMOVES

Var'ce Budget

Actual

ACCOMMODATION

Var'ce Budget Actual

Var'ce Budget

Actual

Var'ce Budget

Actual

Var'ce

Budget

Actual

1,050 945 105

(134) 58 (192)

0

87

1,184 887 297

14 1,205 1,473

30 1,254 1,370

16 49 (103)

11 102 372

8 80 356

(2) (22) (15)

7 304

7 300 412

(0) 300 108

73 366 440

72 634 710

(2) 268 270

594 71 665

600 77 677

6 6 12

160 160

3 161 164

3 1 4

124 70 194

78 121 199

(46) 51 5

304 196 718 1,218 257 1,475

162 197 708 1,067 257 1,324

(142) 2 (11) (151) 0 (151)

17 55 121 193 105 298

20 58 155 232 105 337

3 3 33 39 (0) 39

79 124 202 405 142 547

40 127 170 338 142 480

(38) 3 (32) (67) 0 (67)

1 31 375 407 53 460

1 31 568 600 53 653

0 (1) 193 193 0 193

109 80 405 594 104 697

87 81 398 565 104 669

(22) 1 (7) (28) (0) (28)

48 15 353 415 (142) 273

7 10 345 363 (142) 221

(40) (4) (8) (52) (0) (52)

359 23 487 869 (518) 351

316 21 456 793 (518) 275

(43) (2) (30) (75) 0 (75)

48

74

19

(54)

(243)

(68)

175

(21)

57

78

(33)

40

(113)

(57)

56

(157)

(77)

80

8

0 0 0

Var'ce

0 (9) 9

47

0 0 0

ORGANISATION SUPPORT

708 439 268

4

4 0 4

CUSTOMER EXPERIENCE

708 448 259

(2)

4

FUNDRAISING / MARKETING

(168) 0 (168)

4%

33%

EMPLOYABILITY

YTD: January 2017

Comments: SCIA Total

Income is above budget by $281k (8%), while expenses are below budget by $142k (3%), leading to a result which is $423k ahead of budget

SCIAssist

NDIS revenue has not yet reached meaningful levels; discretionary expenses have been reduced until revenue generation across the organisation has been demonstrated

EmployAbility

Result is behind budget due to lower government grants (which were incorrectly budgeted) and higher staff costs

NeuroMoves

Result is ahead of budget due to $300k grant from ACT government; however, margin is $192k behind budget, which is being addressed

Accommodation

Government grants are ahead of budget as Chatswood residents were due to (but didn’t) transition to the NDIS in July

Fundraising / Marketing

Result is now ahead of budget; more than $150k additional income has been approved but not yet received

Customer Experience

Result is ahead of budget due to expense restrictions

Organisation Support

Result is ahead of budget due to expense restrictions, and additional government grants

CONFIDENTIAL

11

0 0 0


"A society without barriers for people with spinal cord injury"

Spinal Cord Injuries Australia Profit and Loss Statement SCIA TOTAL ($000s)

Budget

F'Cast

SCIASSIST Budget

F'Cast

-22%

530 0 530

186 0 186

(344) 0 (344)

1,194 768 426 36%

1,083 765 318 29%

(111) (3) (108)

2,430 1,959 470 19%

1,981 1,820 161 8%

(449) (139) (309)

0 0 0

10 0 10

10 0 10

23 2,062 2,615

15 2,208 2,410

(8) 147 (205)

18 305 749

16 235 568

(2) (70) (180)

13 0 483

0 300 461

(13) 300 (22)

126 599 724

118 867 995

-1%

521 335 1,221 2,077 437 2,514

300 337 1,210 1,847 437 2,284

(221) 2 (11) (230) (0) (230)

44 82 197 322 182 505

33 96 236 366 182 548

(11) 15 39 43 (0) 43

32 19 324 376 264 640

69 19 305 393 264 657

37 0 (20) 17 0 17

8 48 612 669 87 756

84%

101

126

25

244

21

(223)

(156)

(196)

(40)

(31)

3,260 2,585 675 21%

(894) (143) (751)

Other Income Government Grants Total Income

1,777 3,462 6,665

1,777 4,167 6,619

(0) 705 (46)

Expenses: Departmental Site Staff Total External Expenses Corporate Services Total Expenses

1,463 730 4,412 6,604 (0) 6,604

1,200 701 4,607 6,508 (0) 6,508

(263) (29) 195 (96) (0) (96)

111

50

60

-5% -53%

0% 20% -1%

-18% -4% 4% -1%

F'Cast

Var'ce Budget

F'Cast

ACCOMMODATION

Var %

4,154 2,728 1,426 34%

Var'ce Budget

NEUROMOVES

Var'ce

Sales Less: Cost of Sales Gross Margin Margin %

Net Surplus (Deficit)

EMPLOYABILITY

Forecast: January 2017

Var'ce Budget F'Cast

FUNDRAISING / MARKETING

Var'ce Budget F'Cast 0 0 0

0 0 0

(8) 268 270

1,385 141 1,526

1,385 148 1,533

1 54 807 862 87 949

(7) 5 194 193 (0) 193

219 129 689 1,037 178 1,215

190 138 682 1,009 178 1,187

46

78

311

346

Comments: SCIA Total

The forecast has been updated, and it is likely the budgeted surplus for the year will be met or exceeded

SCIAssist

While sales will be below budget due to the slow rollout of the NDIS, additional government grants and lower expenditure will offset this

EmployAbility

Sales will be below budget, mainly in Geo & Data due to lower volumes, while government grants were incorrectly budgeted

NeuroMoves

Sales will be below budget due to the slow NDIS rollout and the delays with implementing the new operating model

Accommodation

Government grants are ahead of budget as Chatswood residents were due to (but didn’t) transition to the NDIS in July

Fundraising / Marketing

It is expected that the budget will be met or exceeded; risks with the Big Day Off are offset by additional funding from trusts and foundations

Customer Experience

Result will be ahead of budget due to expense restrictions

Organisation Support

Result will be ahead of budget due to expense restrictions, and additional government grants and investment returns

CONFIDENTIAL

12

CUSTOMER EXPERIENCE

Var'ce Budget 0 0 0

F'Cast

ORGANISATION SUPPORT

Var'ce

Budget

F'Cast

Var'ce

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

0 0 0

(0) 7 7

0 235 235

3 238 240

3 3 5

212 120 332

240 171 411

28 51 79

(29) 8 (7) (28) 0 (28)

75 23 577 675 (246) 429

35 19 570 624 (246) 378

(40) (4) (7) (51) (0) (51)

564 94 791 1,448 (902) 546

572 38 797 1,408 (902) 506

9 (56) 7 (40) 0 (40)

34

(194)

(137)

57

(214)

(95)

119


"A society without barriers for people with spinal cord injury"

Spinal Cord Injuries Australia Balance Sheet ($000s) Cash and cash equivalents Trade and other receivables Financial Assets

July

August

September

October

November

December

January

$854 $501 $1,816

$425 $550 $1,816

$213 $557 $1,816

$852 $613 $1,816

$327 $633 $1,816

$527 $803 $1,816

$1,178 $566 $1,816

TOTAL CURRENT ASSETS

$3,170

$2,790

$2,585

$3,281

$2,776

$3,146

$3,560

Financial Assets Property, Plant & Equipment

$397 $1,888

$397 $1,882

$397 $1,857

$397 $1,841

$397 $1,923

$397 $1,898

$397 $1,961

TOTAL NON CURRENT ASSETS

$2,284

$2,279

$2,254

$2,237

$2,319

$2,294

$2,357

TOTAL ASSETS

$5,455

$5,069

$4,839

$5,518

$5,095

$5,441

$5,917

$1,482 $763

$1,248 $763

$1,073 $763

$1,765 $763

$1,395 $763

$1,448 $763

$1,953 $763

$2,245

$2,012

$1,836

$2,528

$2,158

$2,212

$2,716

Trade and other payables Short-term provisions

TOTAL CURRENT LIABILITIES Long Term Provisions

TOTAL NON CURRENT LIABILITIES

$88

$88

$88

$88

$88

$88

$88

$88

$88

$88

$88

$88

TOTAL LIABILITIES

$2,333

$2,100

$1,924

$2,616

$2,246

$2,300

$2,804

NET ASSETS

$3,121

$2,969

$2,915

$2,901

$2,849

$3,141

$3,113

$69 $3,052

$69 $2,900

$69 $2,846

$69 $2,832

$69 $2,780

$69 $3,072

$69 $3,044

TOTAL EQUITY

$3,121

$2,969

$2,915

$2,901

$2,849

$3,141

February

March

$88

$88

Reserves Retained Surpluses

Month: January 2017

$3,113

Comments: There are no significant movements in assets and liabilities, other than movements due to normal operations

CONFIDENTIAL

13

April

May

June


"A society without barriers for people with spinal cord injury"

Spinal Cord Injuries Australia Cash Flow Report ($000s) Net Surplus (Deficit) Add back depreciation

July

August

September

October

November

December

January

Sub-Total

(63) 26 (37)

(152) 26 (126)

(54) 26 (28)

(14) 26 12

(52) 26 (26)

292 26 318

(32) 26 (6)

Âą Movements in: Debtors Creditors Grants rec'd in advance Provisions & accruals Prepayments

35 (38) 540 279 (76)

(29) (47) (209) (16) 18

(68) (32) (292) 202 7

176 85 445 (72) 1

11 (51) (240) (61) (50)

(190) 41 (173) 191 15

180 (85) 422 37 48

Cash from operations Less: Capital Expenditure

703 (23)

(409) (20)

(211) (1)

649 (10)

(417) (108)

202 (1)

597 (22)

January 2017

February

0

March

April

0

May

0

June

0

Annual Total

0

(75) 182 107

115 (127) 494 560 (36) 0

0

0

0

0

1,113 (185)

Cash movement for month Plus: opening cash

680 2,386

(429) 3,066

(212) 2,637

640 2,425

(526) 3,065

201 2,539

575 2,740

0 3,314

0 3,314

0 3,314

0 3,314

0 3,314

928 2,386

Closing cash for month

3,066

2,637

2,425

3,065

2,539

2,740

3,314

3,314

3,314

3,314

3,314

3,314

3,314

Comments:

CONFIDENTIAL

14


"A society without barriers for people with spinal cord injury"

Board and Committee Meetings 2017 Date

Sub Committee

SC Meeting Time

Board Meeting Time

25 January 2017

MISC

3.30 PM

5.00 PM

16 February 2017

FASC

12.00 PM

-

23 February 2017

BDG

3.00 PM

4.00 PM

16 March 2017

FASC

12.00 PM

-

Planning timetable

23 March 2017 20 April 2017

CEOL FASC

3.30PM 12.00 PM

5.00 PM -

CEOL: Succession planning

27 April 2017 18 May 2017

Comments

Matters to be considered by Board/Committees

Risk Review

MISC: National SCI Strategy Board: Strategic plan update Draft budget, Investment review

MISC FASC

3.00 PM 12.00 PM

4.30 PM -

BDG

3.00 PM

4.00 PM

15 June 2017

FASC

12.00 PM

-

22 June 2017 20 July 2017

CEOL FASC

3.30 PM 12.00 PM

5.00 PM -

27 July 2017

MISC

3.00 PM

4.30 PM

17 August 2017

FASC

12.00 PM

-

24 August 2017

BDG

3.30 PM

5.00 PM

BDG: Board evaluation

21 September 2017

FASC

12.00 PM

-

Draft Accounts, Reserves Policy

28 September 2017 19 October 2017

CEOL FASC

3.00 PM 12.00 PM

4.00 PM -

25 May 2017

26 October 2017 16 November 2017

MISC FASC

3.00 PM 12.00 PM

4.30 PM -

23 November 2017

AGM

3.00 PM

5.00 PM

Board Dinner 6.30 PM

BDG: Life membership process CEOL: CEO review Board: Final budget Board Dinner 6.30 PM

Board Dinner 6.30 PM

MISC: National SCI Strategy

MISC: National SCI Strategy Board: Final Accounts Board: AGM, new directors, committee membership

15


"A society without barriers for people with spinal cord injury"

2017 Subcommittee Members: MISC: Members Issues Subcommittee – Joan Hume (Chair), Rick Stewart, Richard Klinger, Christine Tink FASC: Finance and Audit Subcommittee – Mark McCauley (Chair), Brett Stevenson, Stewart Calderwood, David O’Brien BDG: Board Development and Governance SC – Brad O’Hara (Chair), Joan Hume, Mark McCauley, Richard Klinger, Rick Stewart CEOL: CEO Liaison Subcommittee – Brad O’Hara (Chair), Stewart Calderwood, Christine Tink, Brett Stevenson

16


"A society without barriers for people with spinal cord injury"

NDIS Update for the SCIA Board 7 February 2017

NDIS Quality & Safeguarding Framework released

The Disability Reform Council has released the NDIS Quality and Safeguarding Framework, a nationallyconsistent approach to quality and safeguarding for NDIS participants. The Framework introduces the following national regulatory components: • An NDIS complaints commissioner to facilitate the resolution of complaints regarding providers of NDIS-funded supports and investigate both serious incident reports and potential breaches of NDIS Code of Conduct • An NDIS registrar to register providers, oversee provider compliance, establish policy settings for nationally-consistent worker screening and take the lead in monitoring the effectiveness of the NDIS market • A senior practitioner to oversee approved behaviour support practitioners and providers, review the use of restrictive practices and follow up on serious incidents Included in the Framework is a key role for state and territory governments which will continue to manage worker screening checks and authorise the use of restrictive practices. Current quality and safeguarding arrangements will continue until full implementation of the NDIS. The transition to the new Framework will align with the date of full implementation in each state and territory. This document is intended to be a high level-policy with significant work still to be done on the implementation design and roll out of the Framework. The Department of Social Services link: https://www.dss.gov.au/disability-and-carers/programs-services/for-people-with-disability/ndis-quality-andsafeguarding-framework?_cldee=YWpvbmVzQHNjaWEub3JnLmF1&recipientid=contacte2e5a35d3b9ee511b5d10050568e218a-b27036ba88e3494eab870d0e000e8093&esid=bbddeff4-50e4-e611b938-0050568e218a

Review of the NDIS Costs

The Australian Government has announced a Productivity Commission review of the NDIS that will focus on the costs of the scheme, sustainability and jurisdictional capacity. The Commonwealth and states and territories agreed to conduct a review prior to full commencement of the scheme in 2012. It has been brought forward by the government. An issues paper will be released in February allowing public submissions to follow. For anyone interested in the development of the review, including writing a submission, go to the Productivity Commission website and register your interest – you will be given updates on the review’s proceedings. Link to the Productivity Commission’s website: http://www.pc.gov.au/inquiries/current/ndis-costs

New NDIS Board Members Announced

The Board overseeing the NDIS was expanded from 1 January 2017 to ensure it has the disability service, financial management, corporate governance and insurance-based expertise needed to guide the $22 billion scheme through its critical three year expansion to 2019-20. Led by new Chair, Helen Nugent the board has an enormous task ahead of it according to NDS. “Under pressure, the Agency is currently approving 450 plans per day, and in 2018-19 it will need to approve 850 plans and review 1,100 plans per day.” She will be supported by four continuing Board members and seven new members.

1 17


"A society without barriers for people with spinal cord injury"

The Federal Government has been seeking to introduce more corporate experience to the board, but the Federal Opposition and disability organisations have been calling on the government to either extend Mr Bonyhady's tenure or ensure his replacement has specific experience in the disability sector. Outgoing Chair, Bruce Bonyhady acknowledged that in order to meet the targets to approve plans for new participants in the NDIS, many existing plans had been extended, or had reviews deferred. There have also been some "plan quality issues" which will need to be monitored by a quality committee. http://christianporter.dss.gov.au/media-releases/strong-board-to-guide-the-ndis

Information Linkages and Capacity Building (ILC) Grants Open in ACT and Nationally

The Australian Government is inviting providers via an open process to apply to deliver services under the Community Inclusion and Capacity Development (CICD) for the following two grants rounds: 1. ILC Jurisdictional Based Grants in the ACT from July 2017 to June 2018 ($3 million) 2. ILC National Readiness Grants ($13.1 million) ILC Jurisdictional Based Grants will fund activities in the ACT that benefit people with disability, their families and carers in one of the following areas: • Information, linkages and referrals • Capacity building for mainstream services • Community awareness and capacity building • Individual capacity building ILC National Readiness Grants will fund projects that do one or more of the following: • Reduce duplication of effort and/or demonstrate effectiveness and efficiency and enhanced outcomes for people with disability when designed, funded and operated within a national framework or with national consistency or with nationally provided infrastructure • Enhance organisational capability, including at a national level, to deliver ILC including through outcomes-based performance measurement • Inform development of models of good practice, including at the national level, to deliver ILC outcomes In this round, National Readiness Grants will be available for: • Capacity building for mainstream services • Community awareness and capacity building https://www.communitygrants.gov.au/grants

Bilateral Agreement for WA-administered NDIS signed

This agreement means a state-run, nationally consistent NDIS is now a firm reality for an estimated 39,000 West Australians with disability and the disability services sector and certainty about how and when the NDIS will be implemented in WA. The NDIS in WA will be delivered by a new WA Government authority and governed by a seven member board. An Independent Advisory Committee will also be established to provide advice to the board. In addition, state legislation will be developed which will mirror key provisions of the Commonwealth NDIS Act, such as access and eligibility, reasonable and necessary support, choice and control and the quality and safeguarding framework. The transition will take place over three years (July 2017 to July 2020). As part of the bilateral agreement, the Commonwealth will fund about 40 per cent of average package costs for people aged up to 64 and WA will cover the remaining 60 per cent. All the operational costs of the WA NDIS authority will be met by WA. http://christianporter.dss.gov.au/media-releases/ndis-wa-01022017

2 18


"A society without barriers for people with spinal cord injury"

Author: Peter Perry January 2017

CHIEF EXECUTIVE OFFICER’S REPORT Updated Website / Ambassador Program Fiona Jackson will attend the Board meeting to update directors on these two initiatives. Strategic implications for discussion: 1. How is the organisation positioning itself for the future? 2. Future investment that will be required in marketing and promotion. Australian Spinal Injury Alliance The Alliance met in Adelaide on 9 February, and it turned out to be a very positive meeting. For some time, the Alliance has been struggling to identify a number of key activities that the members would be willing to pursue as a group. After a brainstorming session, it was agreed that the priority projects that would be pursued during 2017 are: 1. A separate category for Spinal Cord Injury within the NDIS support and planning guidelines (which would ensure appropriate and consistent funding); furthermore, this must be underpinned by the NDIA sourcing appropriate Planners who have the knowledge and expertise to establish a Plan for people with SCI; 2. To ascertain what NDS is doing with respect to people living with disability (and, more specifically, SCI) who are 65 or over. This will inform further action from ASIA; 3. Improve the employment rate of people living with SCI. After many years of discussions and sharing of information, these projects should now provide a real focus for the work of the Alliance, and build its profile among key stakeholder groups. iCare Foundation / Lifetime Care funding for NeuroMoves I will be attending the iCare Foundation Board meeting on Wednesday 22 February to provide an update on progress with the new Lismore NeuroMoves centre, which will open on Monday 20 February. My update will encompass both the practicalities of opening the centre, some client profiles, the manner in which we are planning to measure and report on the centre’s social impact, and a discussion around future regional centres. During February I circulated to directors an email from Don Ferguson which for the first time provided in principle agreement that Lifetime Care participants would be funded to access NeuroMoves services. A followup meeting will be held in early March to discuss this further.

19


"A society without barriers for people with spinal cord injury"

Lifetime Care / SCIA / Agency for Clinical Innovation (ACI) Collaboration A meeting has been arranged in the week of 20 February to initiate the project to review SCIA’s peer support service, and to look at how this service could develop into the future. I will provide an update on this at the Board meeting. National Disability Advocacy Program (NDAP) / icare Support and Advocacy Service As reported last month, our staff attended a number of meetings concerning the NDIS Appeals Program. SCIA has been appointed as a provider of services under this program, with additional funding thought to be around $15k. However, it now appears that the funding for this activity will be closer to $130,000 p.a. commencing from January 2017. This is an example of the type of funding opportunities that are beginning to become available as the NDIS develops. Another example of a new funding opportunity is our expression of interest to icare in relation to their proposed Support and Advocacy Service, which was reported last month. We have progressed to the second stage of this process and are awaiting a final decision. Funding for this service will be around $30k annually. Training package for pressure wounds management As reported last month, we have been approached by ADHC to develop a training package to help reduce the incidence of pressure wounds. The value of this project has now been confirmed at $30k, and an agreement should be signed shortly. NeuroMoves ACT The proposed venue partner, John James Foundation, has indicated that it will take longer than expected to make the venue available, due to their internal processes; it remains our goal to open NeuroMoves in the ACT as early as possible in 2017. Confidentiality of Information Advice has been sought from Clayton Utz on the measures that should be in place to protect confidential information provided to people other than directors and staff members. This advice was sought in the context of members (non-directors) being invited to join the Finance and Audit Committee. The formal advice is yet to be received, but it appears that people who are given access to confidential information will be asked to sign a nondisclosure agreement as part of their invitation to join a committee. CHOICES WA Chris Nicholls and I travelled to Perth in the week commencing 30 January to attend a stakeholder event in connection with the establishment of a CHOICES property in Perth. The event was well attended, with politicians, government officials and representatives from other not for profits in attendance. Emily James, a Sydney CHOICES client, spoke to the

20


"A society without barriers for people with spinal cord injury"

attendees about her experience staying at CHOICES, and the impact on her life and her family as a result. The WA election is to be held on 11 March, and I will visit Perth after that date to put together a final capital funding package across government and philanthropists. The head of the Insurance Commission of WA (ICWA) has given in principle support to funding the operating costs of this service. Strategic implications for discussion: 1. National expansion and its implications; 2. The pace of growth vs the need to generate additional income. Project Edge Update Plans for the fitout of the Project Edge laboratory and associated NeuroMoves facility at UTS have been circulated to directors; these are about to be submitted for council approval, so there will be a hiatus while this process is completed. Revised Constitution A table of proposed By-Laws has been prepared and reviewed by Clayton Utz; this will be considered at the meeting of the Board Development and Governance Committee on 23 February. Little Bay Lease After the signed Terms Sheet was returned to the Department of Industry in late November, and having had a valuer attend the site in early December, there has been no further action in relation to the new lease despite numerous unanswered calls and emails. Strategic implications for discussion: 1. Future accommodation options for the organisation. Investment Management The next meeting of the Finance and Audit Committee will be held on 16 February at the offices of Koda Capital, where there will be a review of the new Investment Policy Statement drafted by Koda. Strategic implications for discussion: 1. The degree of risk that is appropriate in the current climate; 2. How the Koda partnership can assist the achievement of the organisation’s long term sustainability.

21


"A society without barriers for people with spinal cord injury"

Price increases Letters have been issued to all NeuroMoves clients who participate in the intensive programs, advising of an upcoming price increase. There has been minimal reaction to these letters. A further letter advising clients of the new prices will issue in the week commencing 20 February. A subsidy scheme will be provided for people who are not yet in the NDIS, keeping price increases for these people to a minimum. The new prices will be effective from 1 April. Financial Results The financial results for the first seven months of the year are ahead of budget. Income is well ahead of budget, while expenses have been held within budget. Expense restrictions will continue to apply until the revenue picture is clearer, as there are still risks to the achievement of the revenue budget for the second half. A detailed reforecast for all departments has been done in February, and this has confirmed that the budgeted surplus for the year will be achieved or exceeded. Strategic implications for discussion: 1. Future revenue sources to replace government funding from July 2018; 2. Profitability of NeuroMoves over time; 3. Over-reliance on fundraising. Future Revenue Sources The tables below summarise the value of the future sources of revenue which are being explored to replace the $1.5m p.a. of current government funding which will cease in June 2018, as well as showing changes from the previous month’s report. The Finance and Audit Committee will closely monitor the details behind this on behalf of the Board. Last Month: ($000s)

2016 / 2017 2017 / 2018 2018 / 2019

Possible 346 1,080 2,161

Likely 33 312 494

Definite 0 0 0

Total 379 1,392 2,655

Possible 60 325 1,900

Likely 61 759 1,192

Definite 304 376 0

Total 426 1,460 3,092

This Month:

($000s) 2016 / 2017 2017 / 2018 2018 / 2019

22


"A society without barriers for people with spinal cord injury"

Notes: 1. The $1.5m p.a. of government funding that will be lost is made up as follows: ◊ Peer support: $0.3m ◊ Emergency Service: $0.3m ◊ Information / Accord: $0.3m ◊ Regional Services: $0.4m ◊ Advocacy: $0.2m 2. ADHC funding of $1.9m p.a. is also received for Choices, grants, events, and personal care in Anzac & Chatswood houses, but this funding will move to individual packages under the NDIS. The current “margins” derived from this funding – via Corporate Services charges of around $0.23m - will be replaced by similar levels of funding via individual packages 3. This analysis excludes the financials for NeuroMoves, which will grow and become more profitable over time.

Strategic implications for discussion: 1. How does the organisation navigate the following competing objectives: → → → → → → →

Support our members with services they value Not rationing our services based on ability to pay Maintain / grow employment for staff Keep the organisation viable Maintain / grow our reputation Take advantage of opportunities Become a national organisation

Actions from Board Offsite Meeting The following table provides an update on the action items from the Board offsite meeting held on 17 January 2017. Action Appointment of a business analyst to review the performance of NeuroMoves

Status To be considered in 2017 / 2018 budget; NeuroMoves financials to be reviewed in the meantime in more detail by FASC Ensure all future SCIA events are held only at Policy to be developed for consideration at acceptable accessible venues March Board All staff to undertake Disability Awareness This is already in place; NFA Training Notifying successful election candidates Discussed at January Board, agreed to prior to AGM maintain current practices; NFA Director vacancy and recruitment process To be considered at February BDG meeting Subscribe directors to SCIA marketing To discuss with Fiona Jackson when she communications across all channels presents to February Board, to clarify requirements CHOICES Gymea Discussed at January Board and agreed to wait until next meeting with Sutherland Council has occurred; a business case or sale recommendation will ensue

23


"A society without barriers for people with spinal cord injury"

2016/2017 Key Performance Indicators – Peter Perry NOTES: 1. All new initiatives are subject to business plans being submitted and approved by the Board; 2. The degree to which these KPIs have ultimately been achieved will be assessed at the CEOL Committee meeting in June 2017.

Key Result Area

1. Financial

• •

2. Member engagement

3. People

4. Board

• • • • • • • • • • • • •

Key Performance Indicator 2016/17

Operate at no worse than a break even level (excluding one-off items such as bequests) Review investment management arrangements every 12 months Develop master plan for Little Bay site Generate > $400k revenue from NDIS by 30 June 17 Roll out free membership packages to people with a disability Develop member packages for other groups Update Constitution re member renewals etc Member growth of 15% from 1 July 16 to 30 June 17 Staff engagement score > 80% All staff aware of key strategic changes All staff are able to attend at least one training day Succession planning in place for all key roles Continue Board evaluation processes All directors to engage in ongoing development Engage directors to develop new partnerships with corporates and others

24

Progress

• • • • •

• • • • • •

• • • •

Comments

December P&L ahead of budget, full year forecast on track (with some risk) Koda Capital appointed as approved at September Board Awaiting lease finalisation, imminent Not achievable, cost savings to offset In place, effective 1 July; Constitutional changes approved at AGM In development Constitution approved at AGM Increase from 1120 to 1321 (18%) YTD Staff survey due in April 2017 Ongoing, all staff day 15 December 2016 In budget, management training scheduled for March In development Board evaluation survey completed To be discussed at BDG and with Koda Some progress to date, to be pursued further with Koda


"A society without barriers for people with spinal cord injury"

5. Profile

Upgrade website to be fit for purpose in the NDIS environment Consolidate branding review Utilise partnerships (eg: NRL) to build profile Media generated by SCIA services / products: minimum 20 mentions / year Advance National Spinal Strategy

• •

Implement new technology platforms Social Impact measures a standard practice

7. Collaboration

• •

8. Growth

• • • •

9. Strategy and Risk

• • •

Build on the success of Big Day Off Ensure growth and success of Australian Spinal Injury Alliance (ASIA) Investigate mergers and alliances Regular meetings with all relevant stakeholders Establishment of one new JV or partnership 50% of known clients in NDIS areas to use SCIA services NeuroMoves billed hours increase by 20% Secure two new ADE contracts Continue to enhance client interactions via Customer Experience Sector/NDIS developments kept under review Risk Management Framework to be reviewed by FASC annually Ensure that SCIA complies with all WHS laws and regulations in its activities

• • • •

6. Innovation

• • •

25

• • •

• •

ASIA agreed priorities on 9 Feb, NSW Model of Care Workshop, peer support collaboration project underway Xero implemented, Salesforce due 3 Apr Commencing later in 2017, currently discussing with icare To pursue in Q3 & Q4 Priorities for 2017 agreed at meeting on 9 Feb Discussions with SLA, UTS, SCA, iCare ASIA met Nov, Feb, next mtg. 12 May PME, Coloplast, ILS, Revitalife, etc Member workshops and pre-planning in progress, too early to gauge In budget, behind expectations New work for RFS, Westpac, Aust Post Growing due to NDIS rollout, better coordination with Ops & NM teams Policy and Marketing both engaged To FASC in February 2017

On track

• • • •

✔ ✔

Under development, Fiona Jackson to present to February Board Full rollout complete Partnerships are strong & growing Mentions much higher than 20

• • • • • • •


"A society without barriers for people with spinal cord injury"

Head of Department Board Report Operations, January 2017

1. Progress Update - Strategic Projects Strategic Project /Operational Plan Item One Stop Shop / Member Benefits

2016 / 2017 Activity Name

Progress

Comments

Structure of SCIAssist

95% Complete

• • •

Some staff still to sign new contracts

• • • •

Building Staff Capabilities

Training

On Track

Future Service Offerings

CHOICES – Gymea Delayed

CHOICES – Perth

On Track

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

26

• •

ASD Boundaries established Job Titles decided Job descriptions complete and signed off Staff informed of new role Reporting processes being streamlined Billing processes being established ‘Department’ Name decided – SCIAssist Head of Operations working with HR to establish training that would most suit and be most advantageous to new role. Training tentatively booked for April 2017 (will probably need to be postponed until May due to other staff commitments) Possible re-zoning opportunities being investigated. Pre-application meeting with Sutherland Council has been requested. Specialist Disability Accommodation (SDA) opportunities under NDIS are being assessed. SDA frameworks are presently being developed by NDIA and have not yet been established. Feasibility Study Completed Collaboration Report (as per Lottery West’s requirements) initiated

|

1 of 7


"A society without barriers for people with spinal cord injury"

Further meetings with stakeholders took place in Perth in January (details below) • SCIA is managing 13 client packages, totalling approx. $989K ($98.9K SCIA revenue) at present. • Further client intake temporarily on hold pending staff capacity assessment. • Board Approved 1 year pilot from commencement of program (proposed March) • Working Party to be established • Advertising for OT positions expected to commence in March to employ in mid April • South East Area Health requesting further data to analyse savings to Health service. • FACS also requested information re: this service. • Proposal of Rebranding Approved. • All mention of SCIWorkforce (except cached docs) on Website has been replaced with EmployAbility Australia • Department of Employment Services has been notified of our re-branding. • Internal systems e.g. Xero (financial system) has been updated. • We are officially EmployAbility Australia! ‘Menu’ of service offerings Complete awaiting publication on website •

Define member packages / member benefits NDIS & Sector Developments Tracking

Plan Management

In Progress

OT Service

In Progress

Expansion of Emergency Services

Commenced

EmployAbility Australia

Completed

Services Fee Structure

Completed

Establishment of Working Group

Completed

Notify members of SCIA’s readiness and commitment to assist with NDIS information,

Completed

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

27

Members were notified of readiness via eDM and DM as well as social media and website.

|

2 of 7


"A society without barriers for people with spinal cord injury"

planning etc.

Position Papers On All Key Issues

SCIA’s submission to ILC Commissioning Framework Event - NDIS Information Sessions Pre-planning training of Peer Support (incl. Regional Offices), Customer Assist and other customer facing staff

Completed

Submitted to NDIA in April

Completed

28 NDIS Sessions Held 299 People attended

Completed

• •

140 Pre Planning Meetings held to date 5 Pending

(As of 10/2/17)

Behind Schedule Project was due to commence in Oct 2016

To be discussed at next Managers Forum This project has been ‘put on the back burner’ due to other more pressing staff commitments, particularly in areas which will deliver revenue

2. Overview of Major Activities and Achievements Continuity of Support Further to my missive last month concerning the Department of Health’s (DOH’s) Continuity of Support (CoS) program (which is designed to provide funding to ensure that over 65 year olds will still be able to gain access to the services that they could prior to the NDIS), it has become apparent that due to ADHC bureaucracy, some of our programs, such as regional, do not have the correct service model numbers to qualify for this funding. ADHC model numbers have been the bane of our lives for a long time and although over the years we have repeatedly tried to get them changed to a model number/description that more accurately reflects the service that the ‘model’ actually provides, ADHC has always maintained that “it doesn’t really matter” and that they were too hard to change. Now it obviously does matter, because although on paper, we do not have any over 65 year old clients that access services covered by CoS, in reality we have 30 in New England alone, who will potentially miss out on services that we previously provided for them. Thankfully DOH is sympathetic to this and has asked me to draft an explanation for them to send to Canberra. It seems that although we provide some unique services, we are not alone when it comes to ADHC funded services not being directly transferrable to CoS. NB. Any funding received under the CoS scheme is directly tied to an individual and will need to be acquitted at the end of each period (financial year?).

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

28

|

3 of 7


"A society without barriers for people with spinal cord injury"

National Disability Advocacy Program (NDAP) Although we are yet to receive confirmation officially i.e. a funding agreement to sign, I have been notified by Peter McCrudden, from the Department of Social Services (DSS) that SCIA has been successful in our submission to provide a NDIS Appeals service in addition to our existing National Disability Advocacy Program (NDAP), this will bring in an additional $215,000 over the next two calendar years. We have had confirmation that the NDAP will continue in FY 2017-2018 ($229,500) and it is also looking likely (though not confirmed) that the NDAP will remain with DSS for 2018 onwards. There was a move to have the NDAP moved to the NDIS ‘portfolio’, though with most requirements for advocacy being about/against NDIS in the future, this would seem to be a conflict of interest. That said… Support and Advocacy Services for iCare …iCare recently asked for Expressions Of Interest (EOI) to provide Support and Advocacy Services for iCare clients that require advocacy assistance to advocate on their behalf against iCare decisions! We were successful with our EOI (stage 1) and have now submitted a Request for Quote (RFQ), which is the second stage. ‘Request for Quote’ is a bit of a misnomer as iCare have already set the rate based on the rates suggested by applicants in their EOI submissions. The RFQ required us to complete case scenarios and provide program methodology. We are waiting to hear how we fared. CHOICES WA Peter Perry and I attended a number of meetings in Perth to progress SCIA’s aim of establishing a CHOICES house there. The meetings were very productive with all stakeholders being very receptive to the model. We were fortunate enough to have Emily James (C4/5 Quadriplegic) and her mother Rachel James speak to stakeholders in Perth about their experiences of CHOICES in NSW (Breakfast Point). Emily and Rachel stayed at CHOICES multiple times and saw some major benefits that enhanced their independence and prepared them both for Emily’s discharge from rehab to home. They spoke eloquently and from the heart which provided a much more personal aspect to the project and certainly hit the mark with the audience. The next stage of this project is to provide some more detailed information in our application for funding to LotteryWest. Staffing On the Staffing front, there have been, and are to be, a number of changes in the Operations department: Education Officer, Heidi Haydon of the Peer Support Team resigned, as did Assistant in Nursing (AIN), Sabina Hamilton, from the Occasional & Emergency Services Team. Sadly Bruce Cole, Peer Support worker for the Manning-Taree region, passed away on Christmas Day. Peer and Social Support Coordinators Rachel Presdee and Emily James are due to return to University at the end of February, as is Administration Assistant, Aurika Imtiaz. All three will continue to work for SCIA on reduced hours. Phat Ngo, our Employment Services Manager has also reduced from 5 days to 3 days per week due to family commitments. A lot of work this month has gone into evaluating staff capacity and their workloads, to try and ensure that no staff member feels overwhelmed. Peter Murray conducted a number of interviews with staff and considered the reduction and loss of staff working hours mentioned above. To counteract these losses there will be some internal ‘juggling’ of positions, which presents career

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

29

|

4 of 7


"A society without barriers for people with spinal cord injury"

opportunities to existing staff, as well as some appointments of new staff, using the cost savings from the staff reductions: • •

We welcome Catherine Kahn, AIN, to the Occasional and Emergency Services Team. We are advertising for an additional staff member to work alongside Craig Lees in the Central West Area (Craig is presently on Long Service Leave). This will provide backup for Craig and also assist with the potential influx of new NDIS clients in that region. The position is being advertised as temporary with a view to extend if we do indeed get the predicted number of NDIS clients. We are hoping to provide extra support for the other regional areas (to assist with potential NDIS clients requiring Coordination of Supports) in a phased approach and we are currently evaluating this idea. Shortly we will be advertising for a new Peer and Social Supports Coordinator, primarily to work as an NDIS Supports Coordinator (and to undertake other ‘new world’ duties as the arise) 3. Data & Insights

NDIS Coordination of Supports 25 clients have now signed up with SCIA for Coordination of Supports and a further 10 people are in discussion/to sign a service agreement with SCIA The 25 clients have a combined amount of 1345.5 hours of support booked with SCIA at a cost of just under $125,000. However, it must be noted that the NDIS seems to offer a high number of Coordination of Support hours and it is unlikely that the clients will use all of them, in fact, for all our revenue projections we have taken the conservative approach, forecasting that clients will only use 50% their hours.

NDIS Financial Management 17 clients are using us as their NDIS financial intermediary, which could provide an annual amount (not FY) of approx. $47,000 (new information from NDIS seems to indicate that we can use all Financial Management hours, however we are trying to get confirmation of this).

4. Financial Plan Management i.e. NDIS and Individualised FACS Funding (Community Support Program (CSP), Life Choices, Active Aging etc.) 2016 2017 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Revenue Stream FACS Funding 9,834 10,184 7,455 15,260 6,410 7,638 11,853 (Individualised) Support 833 1,079 1,691 3,234 Coordination NDIS Financial 835 1,361 2,499 Services TOTAL $9,834 $10,184 $7,455 $16,093 $8,324 $10,690 $17,586

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

30

|

TOTAL $68,634 $6,837 $4,695

$80,166

5 of 7


"A society without barriers for people with spinal cord injury"

Accommodation (Anzac House, Chatswood House, Coffs Harbour, Nagle House, Stuart House) BUDGET ACTUAL VARIANCE EXPLANATION OF VARIANCE ($000s) ($000s) ($000s) CURRENT MONTH Chatswood house residents not all Total Income 57 105 48 transitioned to NDIS, therefore, against Total Expenses 59 101 42 Surplus / Deficit

(2)

4

6

440 460 (21)

710 653 57

270 193 78

BUDGET

FORECAST**

VARIANCE

724 756 (31)

995

270 193 78

forecast, AHDC funding (income) continues as does cost of care (expense)

YEAR TO DATE Total Income Total Expenses Surplus / Deficit FULL YEAR Total Income Total Expenses Surplus / Deficit

949 46

See above

Additional ADHC Funding (Chatswood House) Additional Chatswood House expenditure

SCIAssist (Emergency Services, Regional, Events, Peer Support, Plan Management, Policy & Advocacy, Transitional Services) BUDGET ACTUAL VARIANCE EXPLANATION OF VARIANCE ($000s) ($000s) ($000s) CURRENT MONTH Total Income 219 205 (15) Total Expenses Surplus / Deficit YEAR TO DATE Total Income Total Expenses Surplus / Deficit FULL YEAR

211 9

184 21

(27) 12

1,473

1,370

(103)

1,475 (2)

1,324 47

(151) 48

BUDGET

FORECAST**

VARIANCE

Total Income

2,615

2,410

(205)

Total Expenses

2,514

2,284

(230)

Surplus / Deficit

101

126

25

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

31

Plan management down (due to few NDIS transitioned clients) Reduced SCIA Grants Program

Forecasted NDIS income = $63K: • $36K Support Coordination/Connection • $2K Additional Employee Assistance • $20K Financial Intermediary • $5K income from new OT service This is $337K under budget for NDIS $175K Savings YTD (reduction of SCIA Grants) Further est. $75K saving through continued reduction of SCIA Grants program.

|

6 of 7


"A society without barriers for people with spinal cord injury"

EmployAbility (Geo & Data, Teamsafe, Trade & Investment, Disability Enterprise Service (DES)) BUDGET ACTUAL VARIANCE EXPLANATION OF VARIANCE ($000s) ($000s) ($000s) CURRENT MONTH Geo & Data $25K below budget due to reduced reportable accidents and time of year. Total Income 61 51 (10) Government Grant below budget.* Total Expenses Surplus / Deficit

42 19

53 (2)

12 (22)

YEAR TO DATE

Total Income

365

291

(75)

Total Expenses

256

280

24

Surplus / Deficit

109

11

(99)

BUDGET

FORECAST**

VARIANCE

FULL YEAR Total Income Total Expenses Surplus / Deficit

1,517 1,273 244

1333 1313 21

Teamsafe up $13.2K YTD DES approx. $13.4K below budget due to lack of clients. T&I in line with budget Geo & Data $52k below budget due to reduced reportable accidents. Government Grant $23.6K below budget.* Teamsafe positive variance of $8K YTD DES negative variance of $11.4K YTD, due to incorrect Salary coding. T&I slightly over budget ($4.5K) due to salaries Geo & Data salaries above budget.* Unbudgeted $5.5K was spent on refurbishing the kitchen in Geo & Data’s office, however grant money was received for this (shown in fundraising financials)

(184) 35 (221)

* Due to the reduction of reportable traffic accidents and subsequent reduction in billable work by Geo & Data, the revenue achieved to date is below budget. Unfortunately the amount of the government grant we will receive this year will not meet the amount budgeted. It is forecast to be $40K under budget for the whole year. ** Re-forecasted on 8th February 2017 – Although Accommodation, SCIAssist And EmployAbility Australia is expected to make a combined profit of $120K this is a $191K negative variance to budget. This is mainly down to reduced NDIS and Geo and Data revenue.

5. Appendices (additional information/attachments) Nil

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

32

|

7 of 7


"A society without barriers for people with spinal cord injury"

Head of Department Board Report NeuroMoves, January 2017

1. Progress Update - Strategic Projects Strategic Project/Operational Plan Item Drive NeuroMoves client numbers

2016 / 2017 Activity Name

Progress

Comments

Template schedule and scheduling system

Template Schedule – complete

Scheduling system in progress – 20% complete Centralised scheduling – on hold until roll out of Salesforce In Progress - 95% complete

Adelaide piloted scheduling for Feb – total 9 hours workload, which is far greater than current workload. Reviewing/refining the scheduling app will occur over next few months. Communications procedure to be delivered in March/April. Potential to tie in with organisational procedure.

Communicate internally about SCIA’s customer ethos and creating great customer experiences Drive NeuroMoves client numbers Communicate externally about SCIA’s capabilities Drive NeuroMoves client numbers

Improve internal communication

Customer Assist (CA) team managing client contact (external communication)

In progress – 90% complete

Plan to continue upskilling Customer Connect – likely not full roll out of all enquiries being handled by CC team for a number of months.

Drive NeuroMoves client numbers

Financial processes

Complete

Drive NeuroMoves client numbers

Expansion of services

On Track

Ongoing updates required as progress develops Lismore to open 20 Feb Canberra – waiting on confirmation of venue

NM Promotion

In progress

Initial Assessment upskilling for staff complete

Plan how to expand nationally Communicate externally about SCIA’s capabilities

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

33

Further discussions required for marketing plan

|

1 of 7


"A society without barriers for people with spinal cord injury"

Drive NeuroMoves client numbers

Building our body of evidence

Not yet commenced

• • Monitoring competitor actions Drive NeuroMoves client numbers

Maintaining and building SCIA’s history and culture Volunteer and Intern Program Drive NeuroMoves client numbers

Monitor competitors; stay ahead of the pack Build revenue and client numbers to ensure sustainability into the future Monitor Staff Satisfaction

Postponed

This is regarding tracking of care cost and social participation Anticipated start date March 2017 Coordinate with iCare outcome measures discussion

On Track

New cost structure being developed and will be implemented by April

On Track

Build a concierge role into large sites

Not Yet Commenced. postponed

Develop a SCI database of research

On Track

Ongoing via NOM and HONM/ROMNSW Postponed due to organisational wide volunteer policy being postponed Specific database planning will commence Feb 2017

2. Overview of Major Activities and Achievements Strategic Developments: • The UTS collaboration for Project Edge is continuing. Near-final designs for the space have been produced. Building is aimed to be completed by September 2017. • NeuroMoves Lismore will commence in February 2017. Staff have been recruited, Kate Schaefer, Sam Mitchell and Jarrad Speers. Kate and Jarrad will commence training in NM Melbourne in February. Sam will commence late February in Lismore due to his current employer leave notice. Jessica Barclay, NM Perth Team Leader will commence in Lismore with Kate and Jarrad, and open its doors to clients on 20 February. • NeuroMoves Canberra is awaiting confirmation on the availability of the facility at The John James Calvary Hospital, Deakin, before firmer plans can go ahead. • Discussions with the Programs Manager at Sargood were commenced regarding potential collaboration for NeuroMoves to be involved at the resort. • Staff in Brisbane held circuit classes in the Brain Injury Rehabilitation Unit at the Princess Alexandra Hospital with 2 new attendees to the program in November.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

34

|

2 of 7


"A society without barriers for people with spinal cord injury"

Delivery of hours: • 1311 billable hours were delivered to 238 clients across the 11 NeuroMoves sites in January Student Clinical Placements: • 31 students from 7 universities completed 771 hours across the 11 sites in November. Funding: • 67 out of 238 clients (28%) were funded externally in January Staff: • Kierre Williams commence maternity leave. Leah Clarke will act in the role of Head of NeuroMoves from 30 Jan 2017. • Roles for a physiotherapist/exercise physiologist in Adelaide and Sydney have been advertised • Alex Batho was promoted to a full time position of Accredited Exercise Physiologist • Claudia James commenced in the Regional Operations Manager role in NSW • Kate Robertson was promoted to Team Leader in Adelaide • Alana Galpern submitted her resignation, her final day will be 17/2/2107 • Marlou Tacugue submitted his resignation, his final day will be 17/2/2017 • Previously casual Therapy Assistants Hayley Paterson and Daley Peters have moved onto parttime contracts in Perth. Both have commenced training for their role. 3. Financial Report NeuroMoves November BUDGET

ACTUAL

VARIANCE

($000s)

($000s)

($000s)

EXPLANATION OF VARIANCE

CURRENT MONTH - NDIS not delivering as expected across the gym services in NSW. - ABT & S&C not delivering as expected across NSW sites: currently being reviewed. - 7k income for Lismore in Jan, however not expected to be operating until late Feb. (35) - Lower than expected income for Lidcombe. 10

Sales

179

144

Cost of Sales

126

136

Gross Margin

53

8

(45)

Other Income

1

1

(0)

Government Grants

0

Total Income

54

8

(45)

Total Expenses

76

70

(7)

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

35

|

3 of 7


"A society without barriers for people with spinal cord injury"

(23)

(61)

(39)

1,184

1,053

(131)

Cost of Sales

887

945

58

Gross Margin

297

107

(189)

Other Income

7

7

(0)

300

300

Surplus / Deficit YEAR TO DATE Sales

Government Grants Total Income

304

415

111

Total Expenses

547

480

(67)

(243)

(66)

178

BUDGET

ACTUAL

Sales

2430

1981

VARIANCE (449)

Cost of Sales

1959

1820

(139)

Gross Margin

791

161

(309)

13

0

13

0

300

300

640 -156

657 -196

(17) (40)

Surplus / Deficit FULL YEAR

Other Income Government grants Total Expenses Surplus / Deficit

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

36

|

4 of 7


"A society without barriers for people with spinal cord injury"

Head of Department Board Report Customer Experience, Jan 2016

1. Progress Update – Operational Plan Strategic Project/Operational Plan Item Build Customer Assist Capability

2016 / 2017 Activity Name

Monthly reporting content reviewed and improved All SCIA teams trained to use salesforce (SF) correctly Customer Assist policies, processes and procedures finalised and rolled-out Customer Assist learning and development program delivered New salesforce CRM and essential apps implemented Communicate SCIA-wide Customer Experience internally about SCIA’s policies, processes and procedures customer ethos and finalised creating great SCIA-wide Customer Experience customer experiences policies, processes and procedures

Develop and implement a customer insights framework for SCIA

Create a world class comprehensive body of knowledge about spinal cord injury and related information

rolled-out to staff via the Manager's Forum SCIA-wide Customer Experience learning and development program completed Baseline customer sentiment report delivered Personal outcomes / social impact framework implemented Customer satisfaction feedback framework implemented First monthly Customer Insights report delivered First annual Customer Insights report delivered Develop recommendations for creating body of knowledge SCIA intranet content reviewed and improved Implement recommendations for creating body of knowledge Deliver quarterly information sessions to each SCIA service team, promoting our knowledge resources

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

37

Progress

Comments

Completed

Due Oct 2016

Scheduled Mar 2017 Commenced

Due Dec 2016

Postponed until after SF Go Live 3 Apr 2017 Commenced

Due Mar 2017

Postponed until after SF

Due Dec 2016

Postponed until after SF

Due Mar 2017

Expected Mar 2017 Expected Mar 2017 Expected Mar 2017 Delayed

Due Nov 2016

Not yet due

Due Jun 2017

Due Dec 2016

Due Mar 2017 Due Dec 2016

Due Nov 2016 Due Nov 2016 Due Nov 2016

Incorporated into Manager’s Forum Go To project Not yet due Due Jun 2017 Not yet due

Due Jun 2017

On track

Due Jun 2017

|

1 of 9


"A society without barriers for people with spinal cord injury"

2. Overview of Major Activities and Achievements Customer Insights • Staff input at recent Theory of Change workshops has been collated and analysed. Results to be discussed in upcoming SCIA strategic planning process. Customer Connect (formerly Customer Assist) • The Customer Assist team was renamed Customer Connect, to avoid confusion for staff and customers in relation to SCIAassist. • Two Customer Connect staff members are working virtually fulltime on the salesforce project. • After tracking NDIS prospective customer data since June 2016, we can now confirm that 31 of the 120 customers who attended our NDIS pre-planning sessions have signed up for plan management or support coordination, or both. Information Services • Interviewed volunteers and assessed potential software solutions to manage SCIA’s digital assets such as photos, images and videos. • Attended an initial meeting with representatives from FACS, the Master Locksmiths Association and Local Govt NSW to discuss the MLAK program. FACS will put together a paper highlighting the issues. Further meetings and discussions are planned and stakeholders and other interested parties will be invited to get involved. Complex customer issues/complaints • No complex matters occurred in Nov/Dec. 3. Financial Report – Jan 2017 Customer Experience Department BUDGET ($000s) CURRENT MONTH 15 Total Income Total Expenses 33 Surplus / Deficit YEAR TO DATE Total Income Total Expenses Surplus / Deficit FULL YEAR Total Income Total Expenses Surplus / Deficit

ACTUAL ($000s)

VARIANCE ($000s)

1 2 3

Timing of expenses; limiting expenditure

(18)

16 31 (15)

160 273 (113)

164 221 (57)

4 52 56

Timing of expenses; limiting expenditure

BUDGET

235 426 (191)

FORECAST

235 426 (191)

EXPLANATION OF VARIANCE

VARIANCE

0 0 0

4. Appendices (additional information/attachments)

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

38

|

2 of 9


"A society without barriers for people with spinal cord injury"

Head of Department Board Report Marketing and fundraising, Jan 2017

1. Progress Update - Operational Plan Strategic Project

2016 / 2017 Activity Name

Progress

Comments

Communicate externally about SCIA’s capabilities

Deliver a multi-channel communications and marketing strategy to share SCIA’s capabilities to members and the broader SCI and PWD community.

On track

Audit and review of all SCIA materials underway.

Review the SCIA website and undertake user ability testing to determine new navigation.

On track

Website presentation homepage 24 Jan

Build new SCIA website.

On track

As above

Accord magazine review

Completed Editing bought in-house

No further action required.

Annual report

Completed

Identify companies that can offer SCIA members compelling value benefits.

On track – in progress

We have now secured 8 member benefits including a fun family benefit. Those confirmed are PME, Coloplast, Blue Badge Insurance, S&G, Permobil, ILS, Revitalife and Experience Oz.

Develop a corporate proposition that is mutually beneficial to drive new business development.

Not started

This is underway, due to be delivered at end of January 2017

Big Day Off

Completed for 2016

Completed – planning for 2017

Align partnerships with member offerings and develop and implement partnership strategy around impact and incidence.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

39

|

1 of 9


"A society without barriers for people with spinal cord injury"

and beginning to make corporate approaches Define member packages by group and define how to achieve ‘compelling’ for different groups

List audiences and corresponding member value benefits for year 1 (combination of internal and external benefits)

Not started

On hold

Ambassadors and champions program

Make recommendations on an ambassador and champions program for SCIA

Completed – recruitment on hold for now

Completed

Create a list of ambassadors and champions already within SCIA community and convert these to a more formalized program.

On hold

Create a series of activities and events to celebrate SCIA’s 50th anniversary in 2017

Develop SCIA 50th anniversary events

On track

Grow revenue from fundraising

Corporate fundraising

On track

Trusts and Foundations

On track

Complete 2015/16 matrix included in appendix.

Community fundraising

On track

Key elements prioritised including a NM fundraising activity.

Establish systems to encourage introductions to individuals, corporates and other organisations/stakeholders to secure gifts in kind.

Not started

On hold

Focus on influencers

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

40

Four elements prioritised for development –

|

2 of 9


"A society without barriers for people with spinal cord injury"

William Street Office move

Find new premises for the marketing and fundraising team.

Completed

Little Bay Office

Map out plans for capital campaign to raise funds for office build.

Not started.

Recruitment to begin in 2017

CHOICES Gymea

Research funders and plan possible funding bodies to apply for funding.

Not started.

On hold for now

Social media policy

Review current activity in social media channels and make recommendations and agree policy for staff.

Completed.

Internal comms policy

Review and agree internal comms process and develop calendar for communicating with staff and stakeholders.

Not started.

On hold

2. Overview of Major Activities and Achievements Fundraising Trusts and Foundations There were no successful applications notified in January. To date we are ahead of budget forecasts and we are hopeful we will be successful with at least one of the Perpetual applications we have outstanding. Corporate fundraising •

•

Contract with ILS has been signed and the dates have been set for the monthly regional clinics that will be held at Ballina, Tamworth, Port Macquarie and Bathurst. These will be starting in Ballina in March and people will be able to book in to see an OT and get fully assessed. ILS also offering free home based OT assessments in Sydney to SCIA clients. Presented to the Support Coordination Team on our relationship with ILS so they are aware that they can make referrals. Important that referral process is reiterated across all teams on a regular basis.

Field appeals January 2017 Income - $6,729.60 up on December Face to Face Fundraisers Eight Fundraisers collected in January

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

41

|

3 of 9


"A society without barriers for people with spinal cord injury"

Best Collectors for January Julia Sztaba $2,241.90 Jenny Kelty $1,717.60 David Walker $750.05 Fundraising Post We had one enquiry in January. Explained about the position and sent them the Fundraising Information Pack to read through. Waiting for their response. Events – Anniversary celebrations •

The committee has been moving forward with 50th Anniversary planning, although there is still discussing being had around the future of the Gala Dinner o A booking has been made with the Australian Turf Club, Randwick Racecourse for Saturday 8th September 2017 to hold the Gala Dinner. Payment of the deposit is currently on hold until a final decision is made on its future. o A special 50th Anniversary logo has been developed, and will be used on various printed collateral such as Accord and on digital marketing items o Quotes have been gathered, shared with and agreed by the committee to have gold foiling on the cover and perfect binding (squared edged and glued) for the 50th Anniversary edition of Accord (Spring 2017). o Quotes are currently being gathered to outsource the writing, filming and production of a video showing SCIA’s history and achievements. It has been discussed that the first of the clips of the video will be shared around April 2017 o A few dates have become available for sail days with the Jubilee Sailing Trust in 2017. The committee is awaiting confirmation of a November date to potentially hold a corporate sail day.

Community fundraising •

There is a fundraiser being held in Melbourne by a NM Melbourne client on the 11 February. He would like funds to go to NM Melbourne and is happy for us to direct where needed. We will be looking to put this towards staff training. He is hoping to raise $4000. Wheels in Motion – discussions were had with Wheels in Motion team and they have agreed to donate $45,000 out of the $48,000 raised to NM Melbourne. This will fund clients participation in the program and a list of 8 potential candidates will be chosen by 17 Feb. Further discussions have been had around how we can work more closely together this year and promote their work around education and social inclusion.

Marketing and communications achievements • A Google Ad Express account was set up for the Big Day Off, proving $10,000 of free Google ads for the campaign per month. • Website design was presented to the website team by Zoubakin. • Jane Huxley (Pandora) and David Rohrsheim (Uber) were secured as ambassadors for the Big Day Off. • The treatment for the 50th anniversary video has been approved by the committee and plans are underway.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

42

|

4 of 9


"A society without barriers for people with spinal cord injury"

Social media • On the SCIA Facebook page, content was scheduled for events, Stories from the Smallest Room webinar, Policy and Advocacy content, the Big Day Off, Grill’d Local Matters win, achievements of ex-NeuroMoves clients, Coloplast and Jubilee Sailing Trust offer to members. • The Disability Advocates group run by the Policy and Advocacy team has grown to 192 members. The team are proactively posting content from the group on the SCIA page on a weekly basis and keeping track of the engagement with this content. 3. Financial Report M&F ($1000’s) Revenue Grants TOTAL REVENUE

January Budget 105 10 115

Actual 106 10 116

Variance 1 0 1

Expenditure NET REVENUE

100 15

92 24

(8) 9

M&F ($1000’s) Revenue Grants TOTAL REVENUE

YTD Budget 594 71 665

Actual 600 77 677

Variance 6 6 12

Expenditure NET REVENUE

697 (33)

668 9

(29) 41

M&F Total income Total expenses Surplus/deficit

Budget 1,526 1,215 311

Forecast 1,533 1,187 346

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

43

Notes

Notes

Variance 7 (28) 34

|

5 of 9


"A society without barriers for people with spinal cord injury"

Head of Department Board Report Development, January 2017

1.

Progress Update - Operational Plan

Strategic Project

Develop business cases for new services to meet member needs and generate additional margin

2016 / 2017 Activity Name

Progress

Oversee a smooth transition of current ADE operations to the Head of Operations

Completed

New ADE contracts

Comments

On track

Contact made with Australia Post regarding a potential new contract. Also met with the NSW Auditor General regarding potential outsourced work from her Department.

On track External stakeholder engagement in relation to new ADE contracts

Continued representation on the National Disability Services (NDS) – ADE Steering Group

Government grants in relation to new ADE contracts

On track

Commencement of new ADE contracts

On track

ADE grant progressed with the Synergy Group – see below. Also completed a submission for Round 2 of the same Grant scheme with funding from the Commonwealth Government No new contracts during January

Co-ordinate all SCIA’s NDIS planning and operational activities

On track

Continued this function during January, with planning for the 2017 activities. Will continue chairing the internal SCIA NDIS coordination Group – next meeting scheduled for February

New Services

On track

Continued internal discussions re the development of an OT service following the Board’s approval to explore further options. Progressed potential for new services linked to icare – see below

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

44

|

1 of 3


"A society without barriers for people with spinal cord injury"

Individual Funding Package Management (IFPM)

On track

New programs in other states

2.

Continued with a number of clients – most will transition into the NDIS, others will remain with SCIA over the next 12 months Commenced the NDIS registration process for WA, SA and ACT – see below Commenced handover of QCIC to Head of Corporate Services – final handover will coincide with April 2017 audit

Quality and Continuous Improvement Committee (QCIC). SCIA audit planning and operations

On track

International relationships

On track

No activity

Building project at Little Bay

On track

Marketing & Fundraising staff and Head of Operations continuing discussions with “Engineers Without Borders” – potential new partner re building

Overview of Major Activities and Achievements

NDIS • •

Supported the Operations team with planning for NDIS operational issues, including Support Coordination, a key area for the future – see Operations monthly report for details Concluded an internal staff review in relation to the most efficient use of current resources for the effective delivery of services under the NDIS. This included an assessment of the balance required with current responsibilities under NSW Government funding and reporting. The review included Operations, Customer Connect and Finance staff – the report’s recommendations are being further considered and progressed. Work is continuing during February Progressed discussions with NDIS in regard to SCIA achieving NDIS registration status in other states. This is a complex and time consuming process as there is no national Quality system as yet and we have to meet the individual requirements of all other states. Eg a 68 page submission was completed for the WA government and similar is required in SA and has been commenced. To date we have had some success. We have successfully achieved NDIS registration for the 2 key NDIS categories required to cover our NeuroMoves program clients in NSW, VIC, SA and ACT. Our submission to WA is pending and QLD will be next. Registration in other areas such as Support Co-ordination and Plan Management remains a challenge but are being progressed.

New Business opportunities •

The Head of Development worked with the Head of Operations to progress our stage 2 submission to icare during to become a supplier to icare clients for Support and Advocacy Services. We await the outcome.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

45

|

2 of 3


"A society without barriers for people with spinal cord injury"

ADE contracts •

• •

3. 4. 5.

Worked with the Synergy Group consultants who progressed the project reviewing our ADE operations under a Commonwealth Department of Social Services grant of $40K towards NDIS transition for our ADE. We have now submitted a second round application to the Commonwealth to gain further funding to achieve resource support to help us progress the findings of the initial report. The Australia Post connection was progressed with staff trialling a transcription service job for their on line videos. We have indicated we can do the work and put a proposal to them. Only a small job initially but if successful a potential great contact for future outsourced work Supported our submission to the Ian Potter Foundation for a resource to progress the sales and marketing of our ADE capabilities.

Data & Insights – N/A Financial Report – activities include in Corporate Services budget Appendices (additional information/attachments) – N/A

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

46

|

3 of 3


"A society without barriers for people with spinal cord injury"

Head of Department Board Report Corporate Services, January 2017

1. Progress Update - Operational Plan Strategic Project (SP)

2016 / 2017 Activity Name

Progress

Building Staff Capabilities

To provide Learning and On track Development (L & D) opportunities to staff in the areas of project management and management/leadership.

Volunteer and Intern Program

Propose a new structured and formalised volunteer and intern program.

In trouble

Organisation Development – NDIS readiness project

Launch NDS Disability Career Planner and Capability Framework so that job roles, remuneration and performance management processes are aligned to our organisation strategy (i.e. NDIS, new service offerings and national expansion). Develop an ICT Plan.

On track

Information Technology

On track

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

47

Comments The management/leadership training has been scheduled with AHRI for 28 – 29 March 2017. The topic area for the first lunch box session to be held on the 28/2 at Little Bay is on mental health in the workplace. Due to current workload this project will not commence in February as planned. However volunteer recruitment has occurred for roles in the marketing and fundraising and customer experience teams. Work is still underway to draft new job descriptions for the remaining roles across the organisation.

A decision was made at the January Change Management Steering Committee (CMSC) meeting to implement SharePoint (SP) as our new document management system. A working party has been setup to guide the implementation process.

|

1 of 6


"A society without barriers for people with spinal cord injury"

An implementation plan in currently being drafted.

Xero Utilize Xero to improve Implementation business processes.

Completed.

Staff across the organisation were asked to name one piece of technology that would make their lives easier at work. The HCS is in the process of compiling this wish list with the goal of purchasing suggested equipment/technology where appropriate and within budget. Work is still underway to implement improvement strategies.

2. Overview of Major Activities and Achievements • Work on the document management project commenced this month. • Some of the items listed on the “What’s coming up at SCIA” flyer have been actioned this month such as obtaining quotes for new carpet at Little Bay and rolling out learning and development opportunities for staff. • The updated Code of Conduct was approved and circulated to staff. Feedback sessions have been held with NeuroMoves, Marketing and Fundraising and Customer Connect. • A new Workplace Harassment, Discrimination and Bullying Policy has been drafted and will be circulated to the Managers Forum and CMSC for review and feedback in February. • The finance team are currently providing NDIS financial intermediary services to 12 clients. 3. Data & Insights Staff Demographics 2017 (January) Category Full-time Part-time Casuals Female Male Staff with an SCI/disability • •

Total # 36 40 23 59 40 36

Percentage of Headcount 36.4% 40.4% 23.2% 59.6% 40.4% 36.3%

Total head count was 99 employees in January (102 for December). In addition to the above there are also 5 paid volunteers, 1 independent contractor, 17 collectors’ and 3 PBF presenters engaged with the organisation.

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

48

|

2 of 6


"A society without barriers for people with spinal cord injury"

4. Financial Report

ORGANISATIONAL SUPPORT - January 2017 Organisation Support (Departments 100, 800,900) BUDGET ($000s)

CURRENT MONTH Total Income Total Expenses Surplus / Deficit YEAR TO DATE Total Income

FULL YEAR

Total Expenses Surplus / Deficit Total Income Total Expenses Surplus / Deficit

ACTUAL ($000s)

VARIANCE ($000s)

28 52 (24)

15 29 (14)

(12) (23) 11

194

201

8

351 (157) BUDGET 332 545 (213)

275 (74) FORECAST 411 478 (67)

(75) 83 VARIANCE 79 (66) 145

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

49

EXPLANATION OF VARIANCE

Tracking well against budget due to tight control of expenditure

|

3 of 6


"A society without barriers for people with spinal cord injury"

50


"A society without barriers for people with spinal cord injury"

51


"A society without barriers for people with spinal cord injury"

Member Issues Sub Committee (MISC): Action Items – 28/01/17 Date: Wednesday 28 January 2017 Time: 3.30 pm – 5pm Venue: Little Bay Boardroom Attendees: Joan Hume (JH) (Chairperson), Peter Perry (PP), Rick Stewart (RS), Lumi Tan (LT), Effie Manetakis (EM), Jenni Iloski (JI), Mark McCauley (MMC) (3.35pm), Richard Klinger (RK, via phone), Christine Tink (time not recorded), Jenni Iloski (Minutes) Apologies: Greg Killeen (GK) and Tony Jones (TJ) Adoption of minutes from previous meeting: Minutes from last meeting (28/10/16) approved (MMC, PP) Action

Who

Due

1. Action updates from previous meeting (28/10/16) 1.1 State Theatre

JH / GK

JH will follow up with GK, asking GK for a written update to address issues from 28/10/16 meeting. GK to share written update with JH

Next meeting (27/04/17)

2. Discussion on committee structure and direction (as per Board Paper 6/2012) The MISC Members raised a number of questions around the responsibility, objectives and mechanisms to communicate with and engage Members. See attachment below for questions raised by MISC Members. Agreed this would be an ongoing conversation that would feed into agenda item, Communicating with Members and deciding priorities.

See action in Communicating with Members and deciding priorities

MISC Members from Customer Experience team (EM/JI) to give MISC a summary report to EM/JI highlight customer issues as reflected by Customer Experience activity

Email prior to next meeting (27/04/17)

CT raised, how does Peer Support get promoted (CT has been in hospital in RNS three CT/ PP times and not seen PS team). Wondering how to better advertise?

CT raise with CN in Board Meeting 25/01/17

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

52

|

1 of 3


"A society without barriers for people with spinal cord injury"

3. Emergency Assistance on trains MMC wanted committee to be aware of response from Transport NSW re. Emergency evacuation policy on trains. MMC stated he is happy with the system, but was unsure about the quality of training for personnel, who support people using a wheelchair to evacuate during an emergency.

PP follow up with TJ and GK re. quality training of emergency personal during emergency evacuation on trains

Next meeting (27/04/17)

MMC stated he would like more information outlining the quality and nature of the training and who is completing the training. 4. Accessible bus fleet MMC raised advocacy issue, to get rid of all non-accessible buses. MMC highlighted challenge of parents with prams and people who use a wheelchair often missing buses, as the bus is full. Customer Experience team and Marketing and Fundraising team to promote pathway to communicate with Premier if having issues with non-accessible public transport. MMC suggested using https://www.nsw.gov.au/ or https://www.nsw.gov.au/contact-us/contactthe-premier/

EM and CE team Ongoing promote with customers/members, to notify transport minister about their experience when accessible buses are full/wait times for accessible buses

5. Communicating with Members and deciding priorities Agreed that MISC Members will take some All – email responses time to respond via email to questions to questions to JI ‘Understanding Member Issues: What do we know?’

Before next meeting (JI suggests 13/04/17)

JI and EM will use initial questions to write Customer Experience summary (based on questions), outlining what we know about EM and JI Members / Member issues, to share with MISC Members for discussion

Next Meeting: 27 April, 2017

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

53

|

2 of 3


"A society without barriers for people with spinal cord injury"

Attachment 1: Questions raised during Discussion on committee structure and direction (as per Board Paper 6/2012) How do we fulfil our responsibility of engaging with SCIA Membership?  

How can we better communicate? (what mechanisms can we set up/already exist, communicate with Members – how often) (JH and RS) What are we aiming to achieve? (PP)

Understanding Members 

 

What issues are Members experiencing (are SCI demographics changing and is this reflected in SCIA Membership)? How could we facilitate conversations to better understand Member issues? (JH) Membership: Where they are and who are they? (understanding Membership base to ensure information is relevant) JH highlighted there are increasingly older people who sustain a SCI (females aged 70 – 80s). Obtain accurate statistics on age distribution for people with SCI, to what extent is reflected in our Membership. Recognised that different issues are important to different people. More information to drive decisions and share with MISC

Engaging with and Communicating with Members   

How do we communicate to Members in different ways? (Marketing and Fundraising) What is the content and messaging? Communicating to members, what’s the best way? (suggestions included, twitter and facebook and repetitive messaging) Suggested MSIC could facilitate forums around particular issues but acknowledged may be reinventing the wheel?

w. scia.org.au t. 1800 819 775 e. office@scia.org.au

54

|

3 of 3

Board material 0217  
Read more
Read more
Similar to
Popular now
Just for you