GENERAL The Government is URGING you to switch your Energy provider Dual-fuel customers of the big energy firms have missed big savings by not switching suppliers, early evidence from a competition inquiry suggests. The Competition and Markets Authority (CMA) has been investigating the energy market since last summer. It says that from 2012 to 2014, more than 95% of dual-fuel customers of the big firms would have saved money by switching tariffs or suppliers. The savings they missed ranged from £158 to £234 a year per customer. Richard Lloyd of consumers’ association Which? said the energy industry had failed its customers and the regulator would have to be much tougher. “Politicians and regulators have put too much faith in competition driving keener prices for
consumers - this simply hasn’t worked,” he said. The investigation by the CMA was formally launched last July in response to an earlier referral from the energy regulator Ofgem. Ofgem had been concerned because of widespread disquiet at the dominance of the industry by just six big operators. Currently the “big six” energy firms - SSE, Scottish Power, Centrica, Npower, E.On and EDF Energy - together account for about 92% of the UK’s energy supply market. Consumer groups and politicians have frequently accused the firms of using their
position to raise customers’ prices swiftly when wholesale energy prices go up, but being slow to cut them when their costs have come down. Poor customer service by the big six firms is highlighted by the CMA. It says the number of complaints recorded against them rose fivefold between 2007 to 2013. These were mainly about problems concerning billing, customer service and payments. If you are looking for an alternative supplier, you might like to consider Utility Warehouse – The Discount Club. Utility Warehouse Guarantee savings on your household bills via their unique Price Promise: They guarantee you’ll save money when you switch all your services to them, or they’ll give you back ‘Double the Difference’. The Utility Warehouse provide over 600,000 customers throughout the UK with substantial savings on a wide range of utility services including
landline phone, mobiles, broadband, gas and electricity. You may not have heard of the Utility Warehouse before; that’s because they don’t spend money on expensive advertising like other companies. This saves them millions of pounds a year — savings they pass on to you! They rely completely on recommendation from happy customers and a network of Distributors to spread the word about the great savings they offer compared to their competitors. Even if you haven’t heard of them before, you can be completely confident in their services. They are a Which? Recommended Provider and scored five out of five for customer service. If you’d like to save money, get in touch. I’ll explain how you can benefit. I look forward to talking to you. Jonathan: 07802 690589, please feel free to call me anytime!
2015 April | 21
The Diss and Attleborough edition of Dispatch Magazine for April 2015