Page 1




Our annual overview of the businesses and organizations that provide innovation and important services to our communities. ANNUAL SUPPLEMENT TO THE SUN JOURNAL APRIL 11, 2009


P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Profile Index


Affordable Eyes, A17 Agren Appliance, A4 Androscoggin Chamber of Commerce, A5 Coleman’s Collision Center, A7 Collette Monuments, A4 Dostie Funeral Home, A13 GHM Insurance Agency, A6 Gordon’s Moving, A8 Hammond Lumber, A9 Helios Quality Consignments, A16 Heutz Premium Pellet Systems, A3 Hudson Bus Lines, A7 LA Auto Company, A19 Maine State Chamber of Commerce, A3 Mount Blue Agway, A14 Northeast Charter & Tour, A6 Oxford Networks, A12, A19 Paradise Salon & Spa, A12 Radio City, A10, A11 Rolandeau’s, A14 Rowe Auburn, A20 Save-a-lot, A13 Sebago Technics, A17 Verso Paper, A15

Education USM’s Lewiston-Auburn College, A18

Health Advance Orthotic & Prosthetic, B9 Advanced Spine Care, B14 Androscoggin Home Care & Hospice, B6 Casco Bay Gastroenterology, B14 Central Maine Imaging Center, B5 Central Maine Medical Center, B16 Cosmetic Enhancement Center of New England, B8 Curves, B8 Fitness World, B6 Maine General, B2, B3 Majors Mobility, B7 Marshwood Center/ Genesis Healthcare, B12 The Meadows, B4 The Medicine Shoppe, B13 Montello Heights, B9 New England Brace, B13 Pediatric Associates, B7 Proactive Physical Therapy, B12 Results Fitness & WeightLoss Center, B11 Taylor Brook Dental Associates, B4

Finance Androscoggin Valley Council of Governments, C5 Champoux Insurance, C4 Dunham Group, C9 Franklin Savings Bank, C7 Great Falls Federal Credit Union, C9 Gregory Strong Financial, C3 Lewiston-Auburn Economic Growth Council, C7 Maine Employers Mutual Insurance, C2 Northeast Bank, C10 Oxford Federal Credit Union, C5 Rainbow Federal Credit Union, C3 Seniors Financial Planning Group, C8 University Credit Union, C8

Home Benner & Son, D4 Creative Glass, D7 Gagne & Son, D8 Hammond Tractor, D5 Millett Realty, D5 Pineland Lumber, D3 Portland Sea Dogs, D2 Redlon Johnson, D10 Riverside Millwork Center, D9 Roaring Brook Nurseries, D9 Selco Plumbing & Heating, D7 Sherm Arnold’s, D6 Theater At Monmouth, D2

Non-profits Donated ad space: Advocates for Children, D6 American Cancer Society’s Relay For Life, B15 Boys & Girls Club, B11 Good Shepherd Food-Bank, C6 Sexual Assault Crisis Center, A18 St. Martin de Porres, C4 Trinity Jubilee Center, D4 Triple Crown, A8 United Way, B10

Dear Readers: SUN MEDIA GROUP presents Profile 2009, our annual overview of the businesses and organizations that provide innovation and important services to our communities. Within these pages you will find business profiles that give snapshots of a company’s or organization’s products and services, key contact information, sales levels, ownership, employment growth, and historical background. Organized editorially by business topic, this dynamic special section gives businesses and organizations a forum to display the successes of the past year and lay out their plans for the future. Take the time to explore what these companies have to offer. We hope you will enjoy reading this unique section. It features businesses and organizations that help shape your world, past, present and future.

SUN MEDIA GROUP Sun Media Group combines the long history and tradition of each of our individual businesses with the future of a multi-media organization. Each company is unique and offers customers various options for receiving local news and information, as well as providing a platform for advertising messages to the community. We are committed to our mission – to inform, challenge and reflect all of the communities we serve.

STEPHEN M. COSTELLO Vice President / Advertising and Marketing 689-2920 ADVERTISING EXECUTIVES: Yvonne Allen 364-8728 Larry Baril 689-2960 Mike Blanchet 778-6772 Sharon Bouchard 743-9228 Brian Croteau 689-2909 Jeff Haggerty 689-2991 Dan McManus 689-2906 Norm Moreau 689-2904 Dionne Morneau 689-2956 Claire Small 689-2958 JODY JALBERT Advertising Director 689-2913 DENISE M. SCAMMON Special Sections Editor 689-2997 JESSE RICHTER Cover design SHERI VERVILLE Marketing Coordinator 689-2903 LINDSEY MONTANA Design Manager 689-2932

Lewiston 784-5411 Farmington 778-6772 Rumford 364-8728 Norway 743-9228

104 Park Street, P.O. Box 4400, Lewiston, Maine 04243

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Heutz Oil: Full circle with wood products By David A. Sargent Freelance Writer


ome heating is what Heutz Oil Co., Inc., has been doing for more than 75 years, and a new venture is bringing that family-owned company’s legacy back to its roots. The firm is introducing the latest in wood pellet heating technology and fuel supply. It’s called Heutz Premium Pellet Systems and it builds on three-quarters of a century of dependable heating oil delivery and service which will remain the backbone of the firm’s business. Tim Heutz, third-generation principal of the firm, said the business began when Bertrand Heutz started delivering wood around the Twin Cities in the early years of the Great Depression. Before long, he was bringing kerosene to homes for stoves and space heaters, and often that meant carrying the hose to upper floors of apartment buildings and pumping fuel into steel barrels. Recalling the original link to his grandfather and wood heat, Heutz said, “We have now come full circle. A wood product is again part of our fuel supply.” Many people are looking at heating alternatives, and the wood pellet industry offers benefits over high oil prices of past months, as well as excellent return on investment regardless of the shifts that can be expected in a volatile oil pricing climate. Heutz said, “Many local families are long-time customers. That customer loyalty is rewarded by Heutz Oil’s growth and support.” Now, the area’s home owners and businesses have a choice that offers flexibility of heat options, a “green” benefit for the environment, and a direct assist to Maine’s forest industry. Heutz Oil’s new affiliation with Maine Energy Systems of Bethel includes construction of two 150-ton wood pellet silos, one of only two in existence in the state, at the company’s location at 32 Alfred A. Plourde Parkway in Lewiston. There’s also a new delivery vehicle that looks a lot like an oil truck and blows pellets into customers’ basement bins through hoses. At the heart of the new Heutz service is their ability to install just the right wood pellet system for homes with either baseboard hot water heat or forced hot air heat systems. The MESys/Bosch systems look a lot like any oil boiler, and the pellet bins are not much larger than two oil storage tanks. A home owner might wish to keep a present oil heat furnace as a back-up, but it is not necessary, Heutz said. The Heutz Oil office building has been converted to the wood pellet system and Heutz

enjoys showing it off and describing how it works. Pellets are fed automatically to the boiler, and the only attention needed is occasional removal of ash. It’s a reasonably small amount and disposed of easily. The pellets are extremely clean burning and Heutz said, “It’s actually a refined wood product. You get the best of the wood.” Heutz explained that the wood pellet boilers are fully-automated and extremely efficient. They have fully-modulated burners that don’t cycle off and on all the time. In addition to bulk delivery, Heutz said pellets can be picked up in smaller quantities. Even with the downturn of oil prices in the past winter, Heutz said, “History shows us that the price of oil isn’t going to be where it is now.” He pointed out that wood pellets are not traded as a commodity so they are not subject to drastic price shifts. He also emphasized that use of wood products keeps money in the state and the supply is renewable in the short term.

Heutz Premium Pellet Systems can do complete installations of the new systems, and the company can provide 20-year financing at about $120 a month. Tax credits also may be available for an installation. Of course, every home is different, Heutz said. The MESys Web site has a return-on-investment calculator that will help an owner make decisions. That online address is Heutz emphasizes that wood pellet heating has been a proven technology in Europe for more than 20 years, particularly in Austria and Sweden. He said 76 percent of new homes in those countries use wood pellets for heating. For more information about Heutz Premium Pellet Systems, and about the MESys/Bosch wood pellet installations, call 782-3171. The company’s Web site is

P R O F I L E 2009



P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Collette Monuments: Craftsmanship and compassion By M arie Rossiter Freelance Writer


amily has many meanings for the people of Collette Monuments in Lewiston. The success of Collette Monuments is a combination of how one family has taken the passion, skill and dedication from one generation to another and applied that to personal, compassionate service for families looking to memorialize a loved one, occasion or location. The secret to Collette’s success is simply following the golden rule: they treat their customers the way they would want to be treated—with courteous, patient service combined with a talented, loyal and ambitious staff. The entire company is based on the values and skills of its founder, Roland Collette. From his start in the monument business in 1946, when he worked for other area

monument companies, through the time when he and his wife, Jeanne, opened their own company in 1971, Roland took great pride in making the business about people, as well as product. Personal service has always been the cornerstone to Collette Monuments’ practice. All work is done in-house to ensure a top-quality product, from carving the stone to placing the monument when it is completed. Families return to Collette Monuments time and time again because the staff takes the time to really work with their customers, both on a personal and professional level. Keeping these family values going is now in the hands of Roland and Jeanne’s sons: Marc, Donald and Bruce, and their grandsons Luc and John. And, while times have changed in the monument business—from technology to big business-type companies entering

the market—the Collette sons stay faithful to their father’s vision of craftsmanship and compassion. Marc and his wife, Judy, do computer and special project design, and Marc also does fine hand work and sales. Donald is the stone shop foreman who also works in computer design and in-house sales. Bruce tackles office administration, scheduling, human resources and a large portion of special project sales and designs. The Collette brothers work closely with many municipalities and veterans groups, as well as doing a significant portion of the work in Maine’s veteran cemeteries. Although their values are grounded firmly in tradition, Collette Monuments knows how to use technology to better serve their customers. The Collettes recently acquired a state-of-the-art laser-powered etching machine that creates memorial masterpieces. nything from landscapes to portraits can be etched on granite, marble and a number of other materials. As a result, Collette Monuments can now create custom designs that could only be imagined before— and now last forever. Each member of the Collette Monuments team is an integral part of the business’ success. Adding information to existing stones in the cemetery is completed by John Sheehy, who is a second-generation stone cutter. Memorialists Steve Grover, Tom Simpson, Eric Goden, William Soucy, Nate Maillet, and Ammon Smith bring their expertise to complete in-cemetery work with engraving, installation of monuments, cleaning of markers and monuments, and foundation work. Their meticulous attention to detail is demonstrated in the finished product, which definitely outshines all the rest. Lee Flowers, Collette’s resident artist, is a master with computer design. In charge of inhouse sales are Carolyn Burke, who has been in the monument business since 1955, and Hugh LeMaster, who uses his experi-


Lewiston Veterans Memorial in Veterans Memorial Park, Lewiston ence as a funeral director to help families with the many decisions that come with a monument design and purchase. Janet Beaulieu is the office associate who brings a wealth of administrative experience to the daily operations. From their start almost 35 years ago through today, Collette Monuments has embraced “old-fashioned values” and cutting-edge technology to become what many see as the predominant monument company within the state. Everyone in the business knows that there reputation is a key element to their success and continue to focus on providing the best service possible to their customers. Collette Monuments has carved a solid and respected reputation from their artistic work with stone and their ability to relate to the people who walk through their door. Collette Monuments Inc. guarantees all their work with a quality product and competitive pricing.

Some of our specialties include:  On-Site engraving (cemetery or home) Cleaning and restoration of existing memorials Monuments and markers Benches Mausoleums Corporate or municipal signs State of the Art Laser designs Veteran Memorials Statues Cenotaphs Fundraiser pavers/bricks Plaques and Awards Pet Markers

Collette Monuments 1053 Sabattus Street Lewiston, Maine

207-783-2118 Please feel free to visit our showroom or Web site to see our full product line.

P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009


Androscoggin County Chamber of Commerce

The Chamber lobby

T ext by R ich Livingston Photos by Dave Gondek


he Androscoggin County Chamber of Commerce is a one-stop shop for help maneuvering through challenging economic conditions, for growing your business and operating as efficiently as possible. “You know,” said Chamber President Chip Morrison, “our slogan is, ‘We succeed when [our] members succeed.’ That’s never been more relevant than it is right now. “We provide direct services to our members in lots of different ways,” Chip explained, “and we also help members network effectively among their fellow members.” With a membership base of over 1,300 organizations which include more than 45,000 employees, the Androscoggin Chamber can effectively access all the resources that any individual member might find useful. “In this past year, we’ve doubled the amount of programming we provide,” Chip said, “and it’s all been in response to what our members tell us they want or need from us.” Anchored by a long-standing series of monthly breakfast meetings that routinely attract capacity crowds of over 250, regular Business After Hours networking events hosted by member organizations, the Chamber’s programming also includes a popular series of workshops, lectures and brown-bag luncheon discussion groups. Many of these events are free or available to members at reduced costs. “We’re encouraging people to make reservations early when they see something that interests them, because all of our recent events have been sold out or have had overflow crowds,” Chip said. “In the past year, we’ve hosted some sort of event – public, private; meetings, retreats or trainings for individual members – just about every day. Over 400 in the past year, alone,” he added. Chamber services are delivered by five standing committees, including Member Services, Business Advocacy, EducationBusiness Partnerships, Regional Image Development, and YPLAA (Young Professionals of the Lewiston-Auburn Area). The overarching goal of Member Services includes the commitment to “…respond to the information, business and professional development needs of the membership,” which the Chamber does by facilitating networking among members, the programming series, and frequent, meaningful communication via newsletter, Small Business e-News, Cool Communities e-News and bi-weekly eevents notifications, along with a steady stream of more focused notices dealing with specific issues. Business Advocacy is focused on the goal to “obtain greater commitment from elected representatives to address the needs of the business community [with]

… policies that foster business growth and regional economic development.” Some 40 members of the Androscoggin Chamber journeyed to Augusta for Business Day at the statehouse, among a total crowd of about 200. The Chamber monitors all issues which might impact business in general and in Androscoggin County in particular, and helps members understand and engage with those issues. The Education-Business Partnership effort is intended to get business people more engaged with education, to get them into classrooms and into dialogs with students at every level. Junior Achievement, a variety of scholarship efforts, job and career fairs, as well as strong support for the College for ME initiative are all ways in which the Chamber works toward the goals of improving the numbers of local people who pursue post-secondary education. Chamber President Chip Morrison presenting guest speaker Sage Peterson.

There are four basic services that the Chamber provides for its members: connections, advocacy, promotion of the region’s image, and education promotion. The Chamber is an invaluable resource for businesses and consumers alike, by providing a wealth of information on products and services available as well as recreational activities.

Chamber member Denise Ouellette takes notes.

Sue Schell welcomes visitors to the Chamber. Regional Image Development includes work toward the goal to “Promote the human resource, cultural, business, educational and environmental assets [of the area].” Lately, this has included a renewed emphasis on increasing tourism interest, by promoting the area’s arts, museums, festivals, lodging, dining, recreation and entertainment opportunities. YPLAA is a semi-autonomous division of the Chamber, working to “network and engage members to promote career, social and community development.” It is, said Chip, a program designed to nurture the emerging generation of business and community leaders. While the resources of the Chamber are vital to business success in this community at any time, the impact of those resources may be more dramatic and immediate in these tough times. And it’s always reassuring to be part of a sizable community all working toward common objectives that, in turn, contribute to the growth and prosperity of all.

Emily Savoy looks through some of the brochures in the Chamber lobby.

Visit, call or write the Chamber at:

The Business Service Center at KeyBank Plaza 415 Lisbon Street, PO Box 59 Lewiston, Maine 04243 207-783-2249


P R O F I L E 2009

Northeast Charter and Tour: The economical and logical choice for group transportation

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

By K athryn Roberts Freelance Writer


ou’ve planned the perfect trip for your annual office outing – a day in Boston: Quincy Market, dinner at 33 Restaurant and Lounge, followed by a Red Sox game at Fenway Park. The only problem is transportation. How can you make sure everyone arrives at the same time, finds parking, and is able to sit back and relax on the way home? The answer is simple. Book a motor coach with Northeast Charter and Tour. Celebrating its 10th anniversary, Northeast Charter and Tour is the economical choice for large group transportation. “We are large enough to serve you, but small enough to know you,” said Scott Riccio, founder and president of the company. “Anybody is a charter customer. If people have a need to travel as a group, we can help.” While a student at the University of New Hampshire, where he studied forestry and tourism, Riccio worked as a charter bus driver, often driving the college routes to drop off students and transporting the athletic teams. When he graduated, he continued in the charter industry, working for a large Portland

Northeast Charter coaches provide transportation to cruise ship passengers in Bar Harbor and Portland, Maine. bus company for 17 years. “Aside from working a paper route and doing some bartending, this is pretty much what I’ve done,” said Riccio. Now, just 10 years after Riccio used his knowledge and experience to start his own company, Northeast Charter and Tour is the third largest motor coach company in the state of Maine, and it continues to grow. Recently, the company was awarded the athletic contracts for Bates College and Bowdoin College. Northeast Charter joined Trailways association in September 2008, a group of independently-

owned motor coach companies. In June of 2008, Northeast purchased Richards Coach in Lincolnville, ME, which added six more pieces of equipment, obtaining a second dispatch location and garage. “All employees from Richards stayed on,” said Riccio. “We’ve been able to work both locations together as a family.” The company’s growth can be contributed to its employees’ dedication to meeting client needs. “A bus is a bus is a bus. But what makes us stand out is our customer service.” Riccio explained, “We have people on-call 24/7. We have

mechanics on-call 24/7. If a bus breaks down and we can’t fix it, we’ll hire another bus to pick everybody up. We do what we need to do to make sure every customer is satisfied. I am very fortunate and blessed to have the crew I have. Without them it would be beyond challenging to run a motorcoach company successfully.” To further ensure customer satisfaction, all of Northeast Charter’s fleet is equipped with GPS tracking systems, which allows the company to know where all its drivers are at all times. This ensures the buses are in the right place, at the right time, every time. NECT has been the transportation provider for the Lewiston MAINEiaces since they came to town six years ago and the transportation provider for the Portland Sea Dogs, the AA Affiliate for the Boston Red Sox for eight years. The company has 12 motor coaches, two mini-buses, one van and

an SUV. Primarily serving a 500 mile range from Washington D.C., north, Northeast Charter does make regular trips throughout the United States and Canada as well. They work with the tourism and cruise industries, also, providing services such as shore excursions for passengers on cruise ships. A motor coach is ideal for group trips: the bus picks the group up, travelers can stop and get off wherever they need to and leave things locked and secure on the bus, watch a DVD while traveling, and the bus is outside the destination when needed. “A motor coach is your own 45-foot chariot,” explained Riccio. “It moves you around on the schedule you want. When you contact us, we provide the price and then we provide the service to back it up.” For more information about the company and the packages and services offered, visit:

Northeast Charter & Tour 235 Goddard Road Lewiston, Maine



P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009


Coleman’s Collision Center:

All-inclusive repair service By Dave G ondek Freelance Writer / Photographer

respected in the industry and are part of the equipment, as well as company and fleet DRP or Direct Referral Program. O’Connor vehicles. They make repairs to manufacturnoted, “This allows us to dismantle cars to ers’ specifications. oleman’s Collision Center at 1524 get at the true extent of the damage with the “Our people are as top notch as our proMinot Avenue in Auburn is a go-ahead of the insurance companies, savcess,” said O’Connor. “We only hire the best, division of POC Collision which ing a tremendous amount of time and effort. people who are not only the best at what also owns and operates R.P. Bell Collision We use only the best parts and materials they do, but how they do it and their attitude Center in Saco. “Our state-of-the-art all-inbecause we offer our lifetime warranty and towards life in general. We have a seasoned clusive repair service is designed to aid the do it right the first time.” staff with a lot of experience and take in customer from the moment they contact our Coleman’s also cares about how their promising interns to uphold our high stanshop until they are driving away in their work impacts the environment. “We will be dards.” fully restored vehicle,” said owner Phil the first in Maine to start using O’Connor. “I can’t emphasize enough how Spies Hecker ( Dupont ) waterimportant it is to me and all of our employborne paint and are retro-fitees that the customer’s experience is beyond ting our shops now. This new service they would receive anywhere else.” paint and technique is a better For many people, being involved in an acproduct for the customer, more cident may be a one-time occurrence. The environmentally responsible, stress of what to do after being involved and better for our employees in an accident can be confusing and overwho use it,” said O’Connor. whelming. “We want to be the ones to alleThe paint is jet dried by air viate that stress. We are professionals who instead of baking it on with can take over – from towing the vehicle, to heat which cuts down the time Honesty is a top priority, completing the paperwork with insurance involved, allowing customers noted O’Connor, “and we companies, handling logistics of rentals and to receive their vehicle back Coleman’s cares about take our reputation very completing the entire repair process.” sooner. how their work impacts seriously. We are accountOnce Coleman’s receives the customer’s Coleman’s offices are also the environment. able to each other, our cusgo ahead, the staff takes care of all the details paperless as much as possible, tomers and the industry. until the customer can pick up their vehicle, everything stored electroniOur people are the best, our as good as if the accident never occurred. cally, allowing staff to retrieve and share products are the best, our quality is the best, Service is not just a cliché with Coleman’s, information faster. “We are always reviewand above all that, we want our service to “it is absolutely our way of doing business,” ing each of our processes to see what we can our customer to be the best experience posexplained O’Connor. do better. We don’t rely on a ‘good sible.” “We are here because enough’ mind set. O’Connor added, Coleman’s Collision Center and R.P. Bell this is our chosen line “We want to look at how things are Collision are developing a new interactive of business and each done and say, ‘that is great’– now Web site that will be in place soon. Customone of us wants to be how can we make it even better.” ers will be able to input information before the best we can at what O’Connor travels around the even coming to the shops to speed up the we do.” country to participate in studying process. Look for them on the World Wide Coleman’s offers a best practices of industry leaders. Web at lifetime written war“We want to eliminate waste in all ranty on all their work. aspects of our business, materials, Their certified specialpaper and time. Anything we can ists are trained and improve is passed on as a better updated on the latest service and product to our custominformation available. er,” he said. He also indicated that They deal directly with Coleman’s takes care of more than all major insurance Sean Fitzgerald just passenger cars. Coleman’s companies, are well Damage Appraiser works on motor homes and heavy


Coleman’s Collision 1524 Minot Ave., Auburn 784-6121  R.P. Bell Collision, 9 Burrow St., Saco 282-6860

Hudson Bus: Dependable, friendly By Deborah Conway Freelance Writer / Photographer


trip down Bartlett Street in Lewiston might bring you to the Italian Bakery for a tasty treat, to the Colisee for some exciting ice-time, or to the Lewiston Mall for other necessities, but it also brings you to Hudson Bus Lines. Although you may never have noticed Hudson Bus Lines, tucked quietly into its Bartlett Street neighborhood, with its rows of shiny yellow buses, if you live in the Lewiston-Auburn area, chances are good that you have made use of its services. Providing safe and dependable twice-daily transportation to almost 3,000 Lewiston schoolchildren and some Auburn students, Hudson has been an important “behind-thescenes” member of the Lewiston cast for almost 60 years. Founded by Ken Hudson, Sr., Hudson Bus Lines was purchased by Student Transportation of America about three years ago, and is presently the fourth largest student bus contractor in the United States. In addition to transportation to and from school, Hudson provides transportation for field trips, athletic events, and other school outings involving travel. Hudson also provides transportation services to daycare facilities and summer camps. With its strong sense of community, Hudson has donated buses to assist St. Mary’s Food Pantry with its annual food drive, and has worked closely with some local nursing homes to develop emergency evacuation plans. Todd McCollough, general manager of Hudson Bus Lines, and his friendly crew of drivers enthusiastically talk about Hudson’s growth and accomplishments. Hudson’s Roger Bilodeau fleet presently consists of 35 “big” buses, eight “minis” and 13 vans. Almost every bus is equipped with audio and visual recording devices, 10 of which are in a new digital format with three angles to capture multiple perspectives. Several of the eight mini-busses, used primarily to transport special needs students, are equipped with lifts for wheelchair accessibility. Every bus, including all 13 vans, is equipped with cellular telephones and/or two-way radios so that drivers can maintain contact with the dispatcher back at the Hudson terminal. McCollough and his nearly 50 drivers, some of whom have 30 years of bus-driving experience, proudly boast a near perfect safety record, with no major accidents or injuries, and have been honored by the Maine State Police and the Department of Transportation for their safe practices. Drivers must be specially licensed to drive for Hudson and must submit to a physical, written and road test, as Jeff Gondeck and well as background testing, fingerprinting and random Bonnie Leclair drug and alcohol tests. In addition, drivers must participate in monthly training sessions at Hudson on subjects ranging from safe railroad crossings to recognition of hate crimes, DHS mandated reporting and, this month’s topic, confidentiality. CPR and first responder training is also in the works. Although every mini-bus driver receives additional training in the care of special needs students, every mini-bus also transports an aide, along with the students, to assist should intervention be necessary while the bus is in motion. Hudson Bus Lines transports students to and from schools, activities and their homes, some as far away as Raymond, Saco, Augusta and Belgrade, every day, and is an integral thread in the fabric of the communities of Lewiston and Auburn. For more information regarding how Hudson can work with you to facilitate your transportaLani Weeks tion needs year-round, safely and reliably, call 783-2033; ask for Todd or Richard.


P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

P R O F I L E 2009



P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

P R O F I L E 2009



P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Paradise Salon & Spa: Pampers and soothes By Deborah Conway Freelance Writer


aradise, defined by Webster’s Dictionary, is “a place of bliss, felicity, or delight” or, simply, “Heaven.” Paradise, defined by Jennifer and Chris Gay, owners of Paradise Salon & Spa, is a “modern oasis, created to pamper your body and soothe your soul,” and you need look for your paradise no further than Auburn.


ith both men and women in mind, Paradise offers haircuts, styling, color and perms; pedicures and manicures, including acrylic and gel nails; and massage to soothe sore muscles and deep tissue, relieve the stress of pregnancy or simply to calm the spirit. Paradise also offers facials to hydrate, detoxify and deter premature aging and the effects of sun exposure or environmental elements. Makeup application lessons are available to enhance your inner beauty every day. Body treatments include deliciously luxurious chocolate and salt scrubs, as well as mud, paraffin and cranberry body wraps. Slimming treatments, called Ionithermie, will detoxify your body and help to reduce cellulite, giving your skin a smoother, firmer appearance. Combined with a healthy lifestyle, Paradise Salon & Spa guarantees that your skin will look firmer and your motivation will soar. Jennifer, whose talent and inspiration brought Paradise Salon & Spa to fruition five years ago, was born in Vietnam and came to the United States in 1997. Licensed as a cosmetologist, she owned a salon for several years. During that time, Jenn attended the University of Connecticut, studying business management. Before moving to Maine, Jenn worked four years at the Four Seasons Resort, where she learned the fine art of providing exceptional customer service. It was during this time that she met Chris, her husband and business partner, whose 10 years of military service had taken him away from his Maine roots. Jenn and Chris relocated to Maine to be closer to Chris’ family and to give their children a chance to grow up with the quality of life that we all know and love. A typical day in Paradise begins with a gracious welcome. Coffee, tea, water and fruit juices are offered and, depending on the length of your visit, a healthy lunch of a salad or sandwich, served with lots of fruit, is available as well. Although each of Paradise’s 10 staff members

arrived already licensed in their specialty, their first four weeks at Paradise were spent learning how to make each client’s visit to Paradise Salon & Spa absolutely perfect. Yearly trips to the International Hair and Beauty Show in New York City keep everyone up to date on the latest trends, techniques and equipment. As noted by Jenn, “We are always looking for new ways to pamper our clients.” Paradise Salon & Spa can accommodate up to 15 people at once. Services for bridal parties might include manicures, pedicures, haircuts and massages the day before the wedding, followed by hair styling and makeup application on the big day. Grooms and groomsmen are welcome to come in the day before, with or without the ladies, for a little pampering and sprucing up. Popping in on the day of the wedding by the groom, however, is NOT allowed! Baby showers are also popular at Paradise. What better treat could there be for an expectant mother to surrender herself to an afternoon of delicate and well-deserved pampering with friends, combined with piles of gifts! Let’s not forget bachelorette and birthday parties, and the glorious “girls night out.” With its focus on health and wellness, Paradise does not serve alcoholic beverages. However, to celebrate spe-

Chris and Jenn

Hours: Monday 10 to 5

Tuesday thru Friday 9 to 7

cial gatherings, parties are welcome to bring their own spirits. In addition to their commitment to clients, Paradise is committed to serving its community. While employed by the Four Seasons Resort, Jenn volunteered weekly at Walter Reed Hospital, where she provided services to injured servicemen and women. Paradise Salon & Spa has opened its doors on the 4th of July to provide a day of free services to members of the military and their families in recognition and gratitude for their service to our country. Through Volunteer America, Paradise Salon & Spa periodically opens to provide free services to homeless youths. According to Jenn, Paradise Salon & Spa sets itself apart from other salons and spas with its commitment to providing “exceptional customer service.” In 2008, Paradise was voted “Best Hair Salon” by the U.S. Local Business Association. With Jenn, Chris and their expert staff, you will “feel like you are in Paradise.” Paradise Salon & Spa is open seven days a week and walk-ins are always welcome. For more information, call 777-3939, explore, or stop by 20 Union Street in Auburn to see for yourself how wonderfully close you are to Paradise.

Left to right, front row: Brenda, Danielle, Heather, Amy and Jennifer. Back row: Jules, Adrienne, Chelsea and Christine.

Saturday 9 to 5  Sunday 12 to 4

20 Union Street  Auburn  777-3939

P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009


Dostie Funeral Home:

“A Service Made From Tradition” By K athryn Roberts Freelance Writer


ears ago, funeral services were held in the comfort of the family home,” explained Guy Dostie, owner and funeral director of Dostie Funeral Home in Lewiston. “This is what we want our families to feel: our home is their home.” With that principle motivating their work, Dostie has gone beyond simple business to create an extension of family that provides support during difficult times. Family owned and operated, Dostie Funeral Home offers affordable services to meet the particular needs of each customer, ranging from full traditional services and visitation to cremation without services. “Every person has his own thoughts and beliefs. Our aspiration is to make each request as personal as possible,” said Dostie. To accommodate the needs of any size family, the handicap-accessible facility offers a large chapel area able to seat over 200 guests with a sitting area equipped with a television and DVD player for viewing video remembrances of the loved one, if desired. Adjacent to the main visiting room is a children’s play room, where kids can keep busy with games, television, books and more throughout the service. Also available is a room in which refreshments may be served, along with an outdoor patio for visitors. With over 22 years experience in the business, Dostie is proud to be able to work with families on a personal basis. “It is very humbling and satisfying to serve families during their time of need,” he said. “Whether it is meeting the family

at their home, picking up a friend who does not have a ride, creating a DVD for the family, having someone available with an umbrella on a rainy day or delivering family items to a customer’s home, the small things go a long way.” Dedication to every aspect of funeral planning along with a true sense of family is also reflected in the company’s hours of operation. “Due to the unique nature of our profession, we are available all hours of the day and night,” said Dostie. “We personally answer the majority of the phone calls, whether in the evening or the early morning hours.” Dostie meets with families outside of normal business hours when requested and will even travel to the customers’ homes. In addition to providing considerate service, Dostie Funeral Home offers considerate prices. “With true affordability and exceptional service, we at Dostie Funeral Home encourage families to compare our costs with those of other area funeral homes before making a final decision,” said Dostie. Customers are also encouraged to explore the company’s Web site,, for more information about offered services, preplanning options, and even links to suggested Web resources to aid with the grieving process. While the sorrow involved in funeral preparations is never easy, Dostie Funeral Home is available to provide support and guidance through every stage of services. With a simple, but essential, statement, Guy Dostie captures the spirit behind Dostie Funeral Home: “I am very proud to serve families as if they were my own.”


erving the Lewiston-Auburn area, Dostie Funeral Home is now the most conveniently located local family owned funeral home to serve the Lisbon-Lisbon Falls, Sabattus

and Durham communities. Their new location at 2151 Lisbon Road in Lewiston offers a large comfortable, country home setting with ample parking and easy access to all surrounding areas. 2151 Lisbon Rd. • Lewiston • 782-8221


P R O F I L E 2009 By David McL aughlin Freelance Writer


ount Blue Agway will be adding a new and exciting display area this spring, that will focus on landscaping and home design ideas, helping to add to the home growing experience. Additionally, an organic outpost with more organic vegetables and seeds will be added to supplement the existing greenhouse. The new greenhouse will incorporate landscape designs that work well in area yards, showing examples of how various plants will look in home gardening scenarios. Plants and shrubbery used in the displays will be available on site.

Come see the new greenhouse at Mount Blue Agway for its new and exciting display area and for ideas that you can incorporate into your own home garden and landscape.

“We are planning on landscaping miniature scenes,” Adam Coffin, Mount Blue Agway’s Nursery/Visual Merchandising Manager said. “The new greenhouse will be located across the parking lot from the original, where the John Deere tractor line up has been. This spring, the tractors will be incorporated into the design.” Traditional greenhouses maintain rows and rows of hanging plants, flowers, shrubbery and bushes. The unique design of the display area at Mount Blue Agway, will incorporate a number of those products into a viable working scene. “The design ideas are about helping people see what the products look like together,” Coffin said. “The greenhouse will be based on various themes and plants that grow well together.” Scenes will be based on the time of year and weather conditions in western Maine, and changing on a weekly basis, allowing customers to view what their landscaping plans might look like at their own homes during different times of the year. The display greenhouse will include a walk through area where various products can be viewed in different situations.

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

“Landscape designs and scenes show which products and items work well in different yards,” said Coffin, who will be on site and available for consultation and questions. “It gives customers a chance to see what different plants might look like together, and in different conditions.” Along with the new greenhouse, Mount Blue Agway will be providing customers with a range of options regarding organic products, such as vegetables and seeds. A portion of the current greenhouse will be dedicated to carrying organic items. Coffin said he will be working with the Maine Organic Farmers and Gardeners Association in gathering a collection of organic products and items for customers. The MOFGA, formed in 1971, is the oldest and largest state organic organization in the country. The purpose of MOFGA is to help farmers and gardeners grow organic food, protect the environment, recycle natural resources, increase local food production, support rural communities, and illuminate for consumers the connection between healthful food and environmentally sound growing practices, something Coffin hopes to make Mount Blue Agway a leader in. “We are adding more organic options,” Coffin said. “MOFGA will be a large part of that process.” Mount Blue Agway’s original greenhouse, which carries trees, shrubs, vegetables, herbs, seedlings and flats, as well as hanging baskets, will still be available.

P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009



Maine on Paper

By David McL aughlin Freelance Writer


imes have changed in the papermaking industry with Verso Paper Corp.’s Androscoggin Mill leading the way with thought and care concerning the future of Maine, its employees and the communities they live and work in. Verso’s Androscoggin Mill, which opened for business in 1965, employs more than 900 people operating five paper machines, capable of producing more than 1,900 tons per day of coated groundwood and freesheet papers. Employees at the mill come from a geographic area that spreads throughout western and central Maine giving added incentive to Verso’s desire to be a leader in safety, the environment and how the paper industry proceeds in years to come. “We are a first class quality mill,” Bill Cohen, said. “Our commitment is to both safety and the environment.” Verso has taken major steps in working as a leader in Maine, recently being certified as an ISO14001:2004 company that meets international standards for environmental management systems and also as an Occupational Safety and Health Administration, Voluntary Protection Program STAR facility. In March, Verso unveiled its “Maine on Paper” plan, a powerful document that addresses challenges and offers solutions that will help keep the pulp and paper industry a viable part of Maine’s economy. The plan can be viewed at “We have laid out a plan for the pulp and paper industry in Maine to prosper,” Cohen said. “We have a plan for the future, a document that calls for action.” In October 2008, both of Verso’s Maine mills, Androscoggin and Bucksport, were certified as ISO 14001:2004 facilities. This certification is evidence that an Environmental Management System is in place and working. The bottom line focused on whether Verso was complying with all the environmental laws and regulations ensuring procedures and protocols are in place as well as plans for pollution prevention and that they are striving for continued improvement, environmentally. “A third party company audited our facility,” Jodi Spiller, process safety specialist at the Androscoggin Mill said. “They look at our management system to make sure we have proper procedures and protocols in place. They also verify that we

are focused toward continuous environmental improvement.” Developing the system was a mill wide effort that started in the environmental department and filtered throughout the mill, focusing on the 17 different elements that range from emergency preparedness and response to spill prevention and internal audits. All employees within the Androscoggin Mill are responsible for understanding and implementing policies as they relate to their job function and complying with environmental regulatory requirements. Additionally, managers and supervisors are responsible for ensuring that the employees in their area understand the environmental issues applicable to their job function, including regulatory requirements and procedures, along with receiving training on environmental issues. “Getting the certification provides proof that we have a sound environmental management system. We wanted to show our customers and the community that we are practicing what we preach,” said Spiller. Also, the Androscoggin Mill went through a rigorous audit in 2008 by OSHA to remain VPP certified and recertified as a Star Site Status, the highest possible ranking in the program. The Voluntary Protection Program promotes effective worksite-based safety and health. In the VPP, management, labor, and OSHA establish cooperative relationships at workplaces that have carried out a comprehensive safety and health management system. Approval into VPP is OSHA’s official recognition of the outstanding efforts of employers and employees who have achieved exemplary occupational safety and health status as well as continuous improvement. Androscoggin received its first Star Site rating in 2000. In October 2008, OSHA representatives and special government employees from all over New England were on site for a full week, analyzing and studying the mill’s safety and health procedures for the recertification audit. “It is a very rigorous audit,” Peggy Willihan, communications and public affairs coordinator at the Androscoggin Mill, said. “There are certain benchmarks you must attain to reach Star Status.” Since 1999, the Androscoggin Mill’s internal VPP team has conducted quarterly audits to help employees maintain an awareness and understanding of the health and safety program.

“We care very much about the health and well being of our employees,” Willihan said. “One of the notable comments from the audit was the recognition of our wellness program.” The wellness program sends the Health Unit staff out into the mill, into departments and areas to conduct health assessments, which include anything from taking blood pressure to checking cholesterol levels and foot care for employees in the program. “This program is actually in its second year,” Willihan said. “We have seen an overall health improvement in our employees; the net result is higher employee productivity as employees feel better. “There is ownership, there is a pride of affiliation amongst our employees of maintaining and retaining this certification,” she added. “There is a pride of affinity that we are a VPP site, our employees are proud to work here because it is a healthy and safe environment.” At the beginning of each day, employees along with their supervisors go through a stretching program and meet for a “safety tool box” meeting where health and safety issues are discussed, giving employees the opportunity to hear about what is going on throughout the mill, not just in their specific area. “Most crews get together at the beginning of their shift,” Spiller said. “It is an informal meeting where the crew leader will discuss safety incidents or various safety topics of the day. We also have a stretching policy where our employees stretch at the beginning of each shift and throughout the day as needed. These activities can be a proactive start to the day.” Playing a role in the community has been a key component of Verso’s efforts in developing environmental, health and safety standards. Through “Maine on Paper,” the company will be looking to continue that excellence into the future. In so doing, Verso has outlined a progressive approach to the pulp and paper industry that integrates the needs of Maine and those of Verso. With a total annual payroll at the two mills exceeding $160 million, and the total annual purchases from instate vendors topping $400 million in goods and services purchased from 300 Maine companies in more than 250 Maine towns, the connection is a vital one. Verso has been taking proactive steps to move into the future with investments in technology, upgrades and new processes to meet the challenges that are ahead. Verso has made sustainability one of its founding principles as the company continues its efforts to move forward in today’s society and economy.


P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Bargains for buyers, cash for sellers:

What could be better? “The inventory we have on the floor today,” Breton noted, “wasn’t here a couple of months ago, and it won’t be here a couple of months from now.” Shoppers attracted to newly arrived merchandise in the store – or those who browse the Web site at – can track price reductions online, and buy directly on-line as well. A unique new way to turn no-longer needed household items (except for large appliances) into cash, and at the

By R ich Livingston Freelance Writer


ouldn’t it be great to have a local source that matches buyers and sellers of merchandise with the efficiency of classified advertising? If gently used household items could be turned into cash, or if someone could find just the perfect accent piece for home or camp at a third of what they might pay at retail? Helios Quality Consignments is a unique shopping experience, open in Auburn only since July, 2008, and it is changing the way we think about shopping. It has also provided a whole new technique for disposing of those things that are longer needed, that are subject to downsizing efforts, in ways which are easier and more efficient than were ever previously possible. Sellers of quality furniture, antiques, collectibles, jewelry, housewares, lamps, mirrors, china and more can arrange for Helios’ experts to appraise the goods and establish a reasonable asking price. Helios will pick up larger pieces at no charge (in the L-A area), and before placing it in their showroom at 1120 Center Street in Auburn, they’ll be sure that it has been thoroughly cleaned and has been made as presentable as possible. Each item in the store is clearly marked with the price, along with an explanation that if it hasn’t sold at that price within 30-days, the price will automatically be reduced by 15%. If it hasn’t been sold in the next 30-days, the price will be lowered an additional 20%. According to Brian Breton, assistant manager, “About 85% of what we stock will be sold within 90 days.” The reason for that success rate is that, “We’re pretty fussy about what we accept,” Manager Ron Turcotte explained. “We’re a higher-end store, and we have high standards. We want to be sure that our customers can appreciate the value we represent, that they have a consistent experience in our store.” Established as a subsidiary of the Sun Media Group, Helios was designed to enhance the value and impact of traditional classified advertising. “We handle the advertising,” Turcotte said, “we establish a fair market price, and have a clearly described price-reduction policy. We handle sales and can provide delivery. We split proceeds 50-50 with the consignor.” Helios also provides eBay listings, sales and shipping for individual items and through its own eBay store – ideal, according to Breton, for “all sorts of collectibles, especially, but we even recently sold a snowboard through our eBay store!”


lthough the convenience and worldwide network of buyers available through eBay has particular advantages for sellers, the Helios store itself is a bargain-hunting browser’s paradise for buyers and is more effective and efficient for sellers than traditional methods of reducing household clutter.

same time, a great way to buy what may be needed at rock-bottom bargain prices. A combination of convenience, selection, quality and price, Helios is a new concept that has quickly proven its value with robust sales even in the slow economy. Buying or selling, Helios is a better way to get it done.

Helios’ home furnishings and works of art, including brilliant antique stained glass church windows and paintings, will provide comfort and inspiration to your home year round.

Ron Turcotte

Brian Breton

P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009


Local people, global thinking By R ich Livingston Freelance Writer


n the Lewiston-Auburn community and throughout the state, Sebago Technics – the civil, environmental and land use engineering firm – has been engaged in many of the projects that have helped grow our communities and our state. Staffed by seasoned professionals who are also community leaders, Sebago Technics is experienced in the use of new technologies, the development of alternative energy, environmentally sensitive design standards and cost-effective construction. Whether working for a private developer, business, property owner or municipalities, Sebago Technics has the ability to provide a broad diversity of services that can take projects from concept to completion. Sebago Technics’ ability to provide such a wide range of services in-house consolidates responsibility, clarifies communication and approvals processing, virtually eliminating the need for subcontracting, which ultimately saves time and money. From its new offices on Goddard Road in Lewiston, Sebago Technics’ LewistonAuburn staff includes Regional Vice President Michael Gotto, P.L.S., who has more than 30 years of development experience in the Lewiston-Auburn community. Mike founded Technical Services, Inc., and managed that firm for more than 27 years prior to joining Sebago Technics in 2007. Mike’s knowledge of local and state permitting issues, and his planning and design expertise have involved him in countless local development projects and land use issues. He is currently a member of the Auburn Comprehensive Plan Committee. Team Leader Jan Wiegman, P.E. has more than 25 years experience as a professional engineer. He is well versed in site design and permitting for commercial projects, retail facilities, warehouse facilities, and medical facilities. Jan is a member of the Auburn-Lewiston Rotary Club and active in his hometown of Leeds. Senior Project Manager Chris Branch, P.E. spent more than 26 years serving the city of Lewiston in a number of capacities, including Director of Public Works. A registered Professional Engineer, Chris has extensive experience in planning, budgeting, design, permitting and construction of a wide variety of public and private in-

By Linda Galway Freelance Writer


or Bill Nadeau, it was simply a matter of numbers. He had worked for an optical lab for more than 20 years and for a national retail eyewear chain for nearly seven. He seriously considered purchasing the retail end of the business when it went up for sale, but that would have cost him more than $250,000. Instead, he decided a home equity loan for less than one-tenth of the original amount would set him up in business just fine. It did, and Affordable Eyes on Center Street in Auburn opened three years ago Feb. 6. The Rumford native, now 50, continues to pass that huge savings on to his customers. “We don’t sell name-brand frames here,” he explained. “We offer good quality knockoffs, but a lot of the time, they’re made by the same frame manufacturer. They just don’t have the ‘name’ on them.” Nadeau got his start in the business because a friend of his had decided to pursue a career as an optometrist. Thinking that sounded like a plan, Nadeau signed up for Independent Study Week at Rumford High School and spent time with an optician. “I thought, hey, you’re not on call,” he quipped. That was 31 years ago, and it’s paid the bills ever since. Married to the former Kelly Metayer, they have two sons — Christopher and B.J. — and a daughter-in-law Jenn, married to Chris. An independent West Highland White Terrier named “Trey” rounds out the immediate family. These days, Nadeau splits his time between sales and repairs of eyeglasses as well as the lab work accompanying those tasks. Former associate Bob Putnam recently retired after working with Nadeau since the inception of Affordable Eyes; currently, Debbie Tash works part time, taking on some of Putnam’s duties.

Today’s fashion trend, Nadeau said, leans toward a smaller lens with wider bows “and a little more bling and flash.” Always at the ready with his comical repartee, he admits some customers come by seeking the Sarah Palin look, “but I ask them ‘Do you really want to look like her?’ She did lose, you know!” These days, children’s glasses are more cosmetically appealing than they were decades ago. “Their lenses are thinner; they’re more fun, not with the stereotypical rhinestones, but there are decent colors and little bits of flash,” he explained. “They’re more accessory-like than strictly functional.” Nadeau explained that when he was in school, children didn’t get the aesthetically pleasing frames because of the cost factor, “but things have changed a lot in the last 30 years,” he continued. “Early on, the prescriptions were for glass lenses, and they were quite heavy. Now, with plastic lenses, that’s not a factor.” With the advance techniques provided by computer precision, lens shapes know few boundaries. “Now you’re seeing more square lenses,” he said. “We can do so much more now than they could when we were kids.” When it comes to working at computers, Nadeau recommends an anti-glare coating. “My job is just to advise the customer,” he said. “A lot of the times they have complained to the doctor about working at a computer and the effect it has on their eyes, so the doctor might tweak the prescription or suggest the anti-glare. It all depends on what you want to spend.” Although contact lenses have certain advantages (especially in the rain), today’s fashionable frames compete well. “It’s such a quick in and out,” Nadeau explained. “If you’re awakened in the middle of the night for an emergency, you have to put your contacts on, but with glasses, you could be out the door in a matter of minutes. Plus air conditioning does tend to dry out your eyes.”

frastructure projects, including industrial parks, residential developments, public infrastructure improvement projects and projects in the hospitality industry. Chris is a member of the Lewiston Development Corporation, the American Public Works Association and the Maine Swim Officials Association. Project Engineer Joseph McLean, P.E. is also a professional engineer and is certified as a LEED (Leadership in Energy and Environmental Design) Professional, from the U.S. Green Building Council. He is also a Certified Professional in erosion and sediment control and has an especially strong background in stormwater regulations and management. He has been integral to the company’s success in the Lewiston-Auburn market. Sebago Technics Executive Vice President Mark Adams spent many years in public administration in both Lewiston and Auburn. Mark is currently a trustee of Central Maine Medical Center and of Central Maine Community College and is a former board chair of Androscoggin Home Care and Hospice. Sebago Technics has been bringing cost-effective planning and engineering, and environmental sensitivity to its local projects for many years. Whether optimizing traffic signal management to reduce vehicle emissions, supporting the design and development of alternative energy or employing engineering and design practices which reduce environmental impact. Sebago Technics’ staff has been and are engaged in a number of projects utilizing innovative, yet practical design and construction technologies. The firm is currently involved in a wind power project on the coast of Maine, potential biomass projects and has provided services for a unique underground hydropower station that could become the largest development of any kind in Maine’s history and supply 1,000 megawatts of energy – enough to power 300,000 homes. Sebago Technics consistently seeks to support economic and land development in the Lewiston-Auburn and tri-county area. Retail, residential, commercial, and industrial; public works and private enterprise: Sebago Technics has “Engineering expertise you can build on”… multi-disciplinary capabilities and services from a single, integrated source, right here in Lewiston-Auburn.

229 Center Street  Auburn, Maine  333-6927 Affordable Eyes also creates sunglasses with a variety of colors available. Nadeau, himself, wears Transitions® lenses, which react to direct sunlight exposure. However, new on the scene from the same manufacturer is the expensive, but amazing, “Drivewear® lens. “You can drive at night with them,” he said. “A lot of truckers love this, because after all, it’s their livelihood. Transitions® lenses don’t activate in the car,” he explained, “but these do.” According to the manufacturer, Drivewear® lenses are capable of sensing and reacting to varying light conditions both outside and behind the windshield of the car. From bright sunlight accompanied by intense, blinding glare, to overcast inclement conditions, Drivewear® lenses provide the wearer with the appropriate visual solution. Located at 229 Center Street (in the Roak Mall), Affordable Eyes is open six days a week, Monday through Friday, 9:30 a.m. to 6 p.m., and Saturday from 10 a.m. to 3 p.m. Bill and his pink flamingo will be happy to answer your questions.

Bill Nadeau

Eyewear Sales Ser vice Repairs Adjustments Marking the center of a lens for precision accuracy.

Smoothing the edges of a lens.


P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

USM’s Lewiston-Auburn College


student who almost didn’t go to college ends up doing an internship with the state Department of Environmental Protection, and attends a summer conference on the human genome project at the National Institutes of Health. Another college student, fresh out of high school, discovers the value of hands-on learning when he builds a catapult to apply a math concept. Yet another student discovers her passion studying philosophy, history, and geography, and along the way co-edits a published anthology with one of her professors. What do these students have in common? They already, are or soon will be, among nearly 1,000 people who have graduated with bachelor’s or master’s degrees from the University of Southern Maine’s Lewiston-Auburn College. This region’s university for more than two decades, USM LAC features accomplished faculty and staff who work hard to nurture each individual student’s success. That caring attention plus an innovative, nationally-recognized curriculum make for a truly distinctive collegiate experience that combines the intimacy of a small college with the kinds of problem solving, communication skills, and reflective learning essential for the 21st century.

USM LAC’s unique orientation to interdisciplinary learning is reflected in its undergraduate majors: Arts & Humanities, Leadership & Organizational Studies, Natural & Applied Sciences, and Social & Behavioral Sciences. Graduates of these programs find careers in all sectors of the economy, including health care, nonprofit organizations, social service agencies, writing and publishing, teaching, and a wide variety of other businesses. Additionally, Lewiston-Auburn College’s required curriculum uses an interdisciplin-

ary approach so that students adeptly learn how to address and respond to the complex questions and issues of our world. This “Common Core” is also designed to help students clarify career choices, benefit from an often transformative internship experience, and make use of applied research opportunities. The Lewiston-Auburn campus offers two Master’s degrees, one in Occupational Therapy and one in Leadership Studies. Both programs hold national and international reputations for excellence. Meanwhile, hundreds of students take their education into the community through their involvement in service learning, with students logging over 2,000 community service hours in the fall of 2008 alone.

USM LAC faculty, staff and students also apply teaching, research and service in the heart of Lewiston, through the Downtown Educational Collaborative. USM LAC further spreads the impact of its campus literally across the world. Online courses mean that students the world over can now experience USM LAC’s engaged learning, while shortstay study abroad programs make learning globalized. Even as USM LAC students make their educational dreams a reality, here and abroad, the campus is helping still more Androscoggin County residents gain an education, through the growing efforts of College for ME-Androscoggin — which is housed alongside USM LAC’s writing and math tutoring and Senior College in the new LearningWorks facility at USM LAC. Whether on-site or off, in local neighborhoods or around the world, the University of Southern Maine’s Lewiston-Auburn College remains committed to outstanding education and to helping people achieve their dreams through a college education.

P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

LA Auto: Great cars, greater experience By R ich Livingston Freelance Writer


want my mom to be comfortable shopping here,” said Jim Piper, who opened the LA Auto Company just this February. “We want to change the used car buying experience. Most people consider the process to be something worse than going to the dentist. We want to fix that,” Piper laughed. “The whole reason we opened this shop, particularly right at this time, is to provide ‘a better buying experience,’ where buying a used car can actually be fun.” Piper has many years’ experience in the financial side of the automotive business. He spent years running auctions and he is an expert in separating good value used cars from the not-so-good, as well as establishing fair pricing and accessible financing. “We have plenty of financing available right on site,” Piper explained, “as well as right on our Web site, Some of our lenders, both local banks and credit unions, are getting very aggressive about attracting new customers, regardless of what’s happening anywhere else in the country.” The “better buying experience” starts with inventory: a great collection of cars, that have been meticulously serviced and restored to almost-new, in the LA Auto on-site mechanic and reconditioning shops. Each car is clearly labeled with a tag listing the NADA retail price, actual mileage, all options, and the dealer’s asking price. There are, according to Piper, “no surprises. You’ll really understand what you’re getting from the minute you walk onto the lot,” or simply by accessing the Web site which displays all cars in inventory on a real-time basis, each with multiple photos, inside and out, and the same full disclosure listings of all features and price. The Web site also has links to lenders, and it’s possible to apply for credit on-line. Each sticker outlines actual monthly payments, with no money down, and with all incidental costs included. The terms of loans are reasonable and part of the calcula-

tion. The number that’s posted is what a customer will actually pay – again, no surprises, no sticker shock. There are two full-time mechanics with decades of combined experience on-site at all times, as well as a separate reconditioning shop also staffed full time. Both shops have been designed with the latest technologies, including such unusual features as heated floors which help cars dry faster, more evenly and thoroughly. “Our goal,” explained Piper, “is to have 50,000-mile cars that look and perform like they’re new.” Piper personally selects the best available cars at auction, and each is then upgraded by the LA Auto mechanics before a reconditioning and detailing treatment that will provide customers with the same sort of thrill usually associated only with new cars. While there is always a wide range of models, styles and options, from late model sports cars to SUVs, and everything in between, the target is to provide vehicles priced in the $8-15,000 range. But the car-buying experience is always about the bottom-line, and the “better buying experience” is about making the bottom line as clear, complete, accurate and reasonable as possible. At the same time, the buying experience should be as pleasant as possible, and LA Auto’s comfortable, air-conditioned customer lounge area, with big, overstuffed chairs and flat-screen TV are comfortable for buyers or customers waiting for service. Located just beyond the Hannaford store on Sabattus Street in Lewiston, LA Auto also accepts all sorts of trade-ins, including four-wheelers, snowmobiles, motorcycles. “But we have turned down deals where trade-in value would be less than the customer needs. Everybody in this business talks about open and honest transactions,” Piper said, “but we really will do whatever we can to help our customers to understand and be comfortable with all the elements of car buying. A car is probably the biggest purchase people make, other than a house, and we want the experience to be fun. We also want to sell cars to everyone else in the family, so we really want everyone to be happy.” LA Auto Company  733 Sabattus Street  Lewiston  777-0047



P R O F I L E 2009

Sun Journal, Lewiston, Maine, Saturday, April 11, 2009

Rowe Auburn:

“It’s bricks and mortar, or click to order” By Donna Rousseau Freelance Writer


ombine low interest rates with generous manufacturers’ rebates and good trades and consumers have the right recipe for purchasing cars today. Car shoppers visiting Rowe Auburn on Center Street, can expect to find pricing on 2009 vehicles in line with pricing traditionally seen only at year end. Says Rowe Auburn General Sales Manager Jake Anderson, “In this economy, people are waiting to make vehicle purchases, but are unsure of exactly what they are waiting for. Right now, it’s a buyers’ market. We’re seeing new cars priced for less than we’ve ever seen and the deals are out there. Cars and trucks are already priced for year end and some rebates are up to $8,000.” According to Anderson, Ford is the only manufacturer that does not need bail-out money. “People are continuing to purchase Ford products without hesitation,” he says. “Even with the prices coming down, the quality of design remains the same or better. With Ford, there isn’t the question of who will stand behind the product.” Manufacturers are employing creativity and thinking “outside the box” to encourage buyer confidence. Hyundai, for instance, is promoting its vehicles by providing insurance plans designed to support a buyer who suddenly finds himself or herself unemployed or struggling to make payments in a tough economy. Two plans feature one to three payments made by the manufacturer for the buyer as well as a potential buy back should the buyer not be able to continue payments after manufacturer assistance. Anderson, and Customer Service Representative Dean Swindler, are excited for the new designs for cars and trucks for 2010. Driven by the

challenges recently presented to the industry for positive change, manufacturers are adopting “greener” designs, cars that are easier on the environment and lighter at the gas pump. An engineer by trade, Swindler deems the new vehicles “impressive.”

“People will want to come in to see these new designs – the 2010 Mustang, redesigned Mazda 3 & 6, and Ford’s F150. The new Volkswagen Jetta TDI (turbo direct injection) is the quietest diesel on the road and gets an incredible 40 plus miles to the gallon.” He adds, “The Ford

F-150 console

Fusion is coming out with its first hybrid; it made its first appearance at the Daytona 500 and also gets 40 plus miles to the gallon.” For buyer convenience, Rowe Auburn has adopted the philosophy that “we can replace the vehicle, not the customer.” That means buyers can expect a shopping experience that provides them with choice, flexibility, and straight-up deals at the first visit. At their one location, the dealership offers eight new car and truck lines and an inventory, larger than any in the state, featuring Ford, Lincoln, Mercury,Volkswagen, Mazda, Mitsubishi, KIA, and Hyundai. “We want the best experience for our customers,” says Anderson. “We are committed not only from the first visit to the showroom, but throughout a buyer’s ownership of our cars and trucks. We have been around since 1922 and the longevity of our staff, particularly in our service department, speaks to that commitment.” In an effort to further deliver service to their customers, Rowe

Auburn also offers a Web site, for those customers who prefer shopping from the comfort of their own homes. Swindler, who has designed and maintains the site, says, “Many people do not like the showroom experience. With our Web site, it’s today’s technology meeting the customer in his or her comfort zone.” Swindler keeps the site updated weekly and designs its layout based on what consumers have indicated is important to them. Features include used inventory with at least 20 pictures of each vehicle, inside and out, Carfax reports at no charge, rebate information, and discount coupons. Swindler likes the uniqueness of the site, 24 hour shopping and being open 365 days a year. “It’s bricks and mortar, or click to order.” 24 hour shopping, 365 days a year: “It’s bricks and mortar, or click to order.”

Anderson and Swindler agree that now is a great time to buy. Whether shopping in the showroom or online, Anderson says, “There are a lot of good dealerships out there. Now may be the once-in-alifetime opportunity to get a very good deal on a vehicle upgrade that combines good price with style, amenities, and improved gas mileage. We want people to come on in and take a look for themselves.”

Profile 2009 a  
Profile 2009 a  

Profile 2009 section A