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Portfolio 2013 The Quadrus Centre, Woodstock Way, Boldon Business Park, NE35 9 PF www.sparkledevelop.co.uk


Welcome Sparkle People & Development are experts in developing and delivering training that makes a difference to the business: that is it improves performance and increases profit. Sparkle have over 12 years experience and pride ourselves in our depth of knowledge in training and learning. So you can be confident that everything we deliver is to the highest standard possible, whether that be something you select from our ‘Ready To Go’ range or a unique programme we have developed to meet a specific requirement. We work with clients in 2 ways: Do you want to provide quality training as part of your offering? ‘Our products, your brand’ We partner with organisations who want to develop a training & development offering to their clients, we work along side you as your training department and deliver excellence on your behalf. You will be allocated a personal Learning & Development Manager who will work alongside you, ensuring that we fully meet your expectations. Are you a company who wants to improve your performance? We can become your internal Learning & Development department, offering coaching, training and on-going support to your people to increase their performance. Your dedicated Training & Development Manager will work with you to develop your learning strategy and implement this fully. Everything we do is fully evaluated to measure the impact it has on your business and its’ performance .

Sparkle People and Development has one key mission: to put quality at the heart of learning.

Portfolio 2013

The market today is flooded with training courses and it’s hard to know where to start. The reality is that in the current economic climate many companies have to diversify and one way to do this is to offer training, however, simply having knowledge of a subject area is not enough. Our specialism is that we fully understand learning so we develop training that creates an impact. Good quality training and coaching can transform business, we work directly with business owners to help them create the success they deserve. Our team has a wealth of experience in training, coaching and consultancy so we can bring you the best solution to meet your needs. Contact us today to have a chat about how we can help you have a more profitable and successful business.

© Sparkle People and Development Limited. All Rights Reserved

Regards Rebecca Armstrong Director & Principal Trainer


Contents How we work

4

Learning & Development

18

Outsourced Training

5

Introduction

19

Tailored Solutions

6

Learning & Development Courses

20

Ready To Go Courses

7

Coaching

21

Sales Skills

8

Coaching Services

22

Service Skills

9

Business Development & Marketing

10

Consultancy

23

Personal Development

11

Consultancy Services

24

IT: Courses & Microsoft 200 / 2007

12

Leadership Development

25

IT: Microsoft 2010

13

Leadership Development Courses

26

IT: EDCL & Microsoft Office Specialist

14

Leadership Development eCourses

27

IT: Web Design & Graphics

15

Employment Law a Compliance eCourses

28

Financial Management & Sage

16

Leadership Roadmap

29

Health & Safety

17 Key Note Speaking

30

Next Steps & Contact

31

Portfolio 2013

Š Sparkle People and Development Limited. All Rights Reserved


How We Work There are literally hundreds of courses available on the market today. Often offered by companies who have expertise in the subject area, however this alone is not enough – the ability to translate that knowledge into learning solutions that make a positive impact and difference is the key role of any Learning & Development organisation.

Learning is our area of expertise; we develop high impact learning solutions including a blend of:

Portfolio 2013

At the heart of what we do is an uncompromising focus on quality, we bring a wealth of experience and expertise in learning coupled with mastery in the subject areas we deliver in, so you can be confident that all our solutions will be developed and delivered to the highest standard possible. We have a specialist team working with the Retail & Hospitality sector, contact us for our Retail portfolio to find out more.

Š Sparkle People and Development Limited. All Rights Reserved


Outsourced Training Whether you are looking for a tailor made training program; designed specifically for your organisation , a ready made program or an online course - we have something for you . All our programs are available as a white label service for companies who share our values and want to offer training to their clients. We offer a annual schedule of open programs based on our ready to go menu, so you can secure an individual place.

Š Sparkle People and Development Limited. All Rights Reserved


Tailored Solutions Our most popular service, because we align the learning solution to your organisations unique requirements, challenges and culture it increases the transfer of learning significantly which means results are evident in the business quickly and sustainably. Because the learning solution is designed specifically for you it reflects your brand and feels like an in-house course. You get to keep the training materials for future delivery, we can even work with your teams to equip them to deliver it themselves. We start any tailored approach with a full fact find from which we can create a bespoke proposal for agreement before the design commences. All our tailor made programs have clear agreed measures of success which are measured throughout the project and summarised in our impact analysis.

Typical tailored solutions include:

Induction design and implementation Performance improvement conversations and processes Coaching skills HR policy and procedure training Project management Leadership and management development Succession planning In-house training team development Presentation Skills Š Sparkle People and Development Limited. All Rights Reserved


Ready to Go Solutions If you are looking for something ready to deliver in house or as an open program you can attend with other businesses then our ready to go portfolio is designed for you.

. Each one meets our highest standards of QUALITY and is designed to make a direct impact through our focus on transfer of learning into the business. Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that organisation or as an ‘open’ course where individuals can book directly onto the programme. Our current open program schedule is available on our website. We offer ready to go courses in the following subject areas:

Sales skills Our cur

Service Skills Business Development & Marketing

Personal Development IT Financial Management Health & Safety Leadership & Management (see

leadership section)

Learning & Development (see HR & Recruitment (see

L&D section)

leadership section)

© Sparkle People and Development Limited. All Rights Reserved


Sales Skills Directory We offer a wide range of selling skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Introduction to selling

Effective telephone selling

Sales Management & Coaching

Selling skills for the 21st century

Networking for success

Negotiation skills

Pitch perfect

Online Our cur

Call to order: converting telephone enquiries into sales

Negotiating: tying the knot

Sell it to me: Essential skills for all salespeople

Steps for success: Professional sales skills

Sales strategy development in a day

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Service Skills Directory We offer a wide range of service skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Service principles for success

The complaint as a gift

Repeat custom strategies

Contact centre customer satisfaction

Measuring customer satisfaction

Online Our cur

An inside job: Meeting internal customer needs

Quality through customer service

Customer care made PERFECT

Making call centres more effective

Steps to success: Professional customer service

Telephone behaviour: the rules of effective communication

Understanding customers

Who sold you this then; effective after sales care

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Business Development & Marketing Directory We offer a wide range of business development and marketing courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Finding your niche

Developing your vision

The Price is Right – value based pricing

Marketing for small business

Social media success

Writing a business plan

Learn with Sparkle *

Online Our cur

Running an online business

Social Media Marketing for Dummies

Analysing Information

Using Information for decisions

Freedom of information act

Security

 Our e-learning courses can be accessed from any PC with an internet connection.

*Learn with Sparkle is designed for freelance and associate trainers who want to get more business. In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave with a clear plan for success. Our cur

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Personal Development Directory We offer a wide range of personal development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Influencing Skills

Assertiveness Skills

Presenting with Impact

Introduction to NLP

Time Management

Mindfulness in business

Conflict Management (including DISC ®)

Online Our cur

30 ways to make more time

Ideas into action

Identifying self development needs

If looks could kill: controlling your behaviour

Manage own stress

Managing Stress: manage your behaviour

Team Spirit: how to be an effective team member

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


IT Skills Directory Face to Face and Microsoft 2003 /2007 We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

F2F

Microsoft Excel 2010 (introduction)

Microsoft Excel 2010 (Intermediate)

Microsoft Excel 2010 (advanced)

Microsoft PowerPoint (2010) in a day

Online

Our cur

Microsoft 2003 or 2007 (select version) Access 2003/2007 (Introduction)

Access 2003/ 2007 (advanced)

Excel 2003/2007 (introduction)

Excel 2003/2007 (intermediate)

Excel 2003/2007 (advanced)

Outlook 2003/2007 (Introduction)

Outlook 2003/2007 (advanced)

PowerPoint 2003/2007 (introduction)

PowerPoint 2003/2007 (advanced)

Publisher 2003 /2007

Word 2003/2007 (introduction)

Word 2003/2007 (intermediate)

Word 2003/2007 (advanced)

Project 2003/2007 (introduction)

Project 2003/2007 (advanced)

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


IT Skills Directory Microsoft 2010 We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

Online

Microsoft 2010 Access 2010 Level 1: Basic database tasks

Access 2010 Level 2: Managing environment and tables

Access 2010 Level 3: sorting, filtering and queries

Access 2010 Level 4: Building forms

Access 2010 Level 5: Designing reports

Excel 2010 Level 1: Basic spread sheet tasks

Excel 2010 Level 2: Creating cell data

Excel 2010 Level 3: Formatting cells and worksheets

Excel 2010 Level 4: Applying formulas and functions

Excel 2010 Level 5: Presenting, sharing and analysing data

Outlook 2010 Level 1: Managing the Outlook environment

Outlook 2010 Level 2: Creating &formatting item content

Outlook 2010 Level 3: Messages &contact groups

Outlook 2010 Level 4: Objects, notes, tasks and Journal

PowerPoint 2010 Level 1: Basic presentation tasks

PowerPoint 2010 Level 2: Creating slide presentations

PowerPoint 2010 Level 3: Using graphics and multimedia

PowerPoint 2010 Level 4: charts, tables, transitions, animations

PowerPoint 2010 Level 5: collaborating, preparing and delivering presentations

Word 2010 Level 1: basic Word tasks

Word 2010 Level 2: Formatting

Word 2010 Level 3: Page layout and reusable content

Word 2010 Level 4: Illustrations and graphics

Word 2010 Level 5: References and hyperlinks

Word 2010: Level 6: Sharing and maintaining documents

Our cur

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


IT Skills Directory ECDL and MOS We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

Online

European Computer Driving Licence ECDL 2003 – bundle of 7 online courses

ECDL 2007 – bundle of 7 online courses

Our cur

Microsoft Office Specialist Certification (MOS) Access 2010 (MOS)

Excel 2010 (MOS)

Outlook 2010 (MOS)

PowerPoint 2010 (MOS)

Word 2010 (MOS)

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


IT Skills Directory Web Design and Graphics We offer a wide range of IT skills courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

Online

ActionScript 1.6

ActionScript 2.0

AJAX

CGI/Perl

ColdFusion MX

Digital SLR Photography for Dummies

Dreamweaver 8

Dreamweaver CS4

Dynamic HTML

Flash 8

Flash CS4

GUI Design

HTML 5 for dummies

Java SE 6 Programmer OCP 120-851

Java Web Services

Javascript

Microsoft .NET 2.0 Web Development MCTS 70-528

Paintshop Pro 5

Photoshop 7

Photoshop CS

Photoshop CS4

PHP and My SQL

Web Deign an d Graphics

Web Publishing and Design with HTML 4.01 and XHTML

XML

Our cur

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


Financial Management & Sage Directory We offer a wide range of Financial Management courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

The Price is Right – value based pricing

Cash Flow forecasting for success

Online

Our cur

Cash accounting for the small business

Cost – Benefit analysis

Financial Environment

Sage Sage 50 Account s

Sage Bookkeeping Stage 1 (course)

Sage Bookkeeping Stage 1 (exam)

Sage Bookkeeping Stage 2 (course)

Sage Bookkeeping Stage 2 (exam)

Sage instant accounts

Staying afloat – a guide to cash flow

The balance sheet barrier – basics of business finance

Understanding accounts

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Health & Safety Directory We offer a wide range of Health & Safety courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Online

HABC Foundation Food Safety

Display Screen Equipment

Fire Safety

Health & Safety – Law & Practice

Health & Safety for employees

Health & Safety for employers

Intro to Health & Safety

Manual handling

Risk Assessment

Slips, trips and falls

Stress management for employees

Stress management for managers

Our cur

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Learning & Development Our expertise is Learning & Development. We offer a range of trainer and coach development solutions all focused on helping learning professionals deliver with impact. We work with organisations to develop learning strategy, aligned to business strategy.

Š Sparkle People and Development Limited. All Rights Reserved


Learning & Development We offer specialist development for learning and development professionals and departments. Our approach is focused on developing individuals and teams on creating learning solutions that deliver results. We have a number of ready to go courses which we run periodically across the UK as well as in house for L&D teams. We can also tailor make a development program focused on developing training, coaching and facilitation skills.

Portfolio 2013

We also work with departments on a consultancy basis , supporting the development and implementation of HR and L&D strategy. We work with clients to help them in the following key areas:

Implementing change in the organisation Developing induction programs and process Developing succession planning process and development solutions Creating competency frameworks

Designing organisational values and embedding them into the culture Creating a culture of informal learning and coaching L&D team development HR team development

Š Sparkle People and Development Limited. All Rights Reserved


Learning & Development Directory We offer a wide range of Learning & Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

F2F

Facilitation Skills for Trainers

Coaching Skills for Trainers

Training Design

Evaluating training

Accelerated Learning

Mindfulness in Training

Learn with Sparkle *

Online

Our cur

*Learn with Sparkle is designed for freelance and associate trainers who want to get more business. In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave with a clear plan for success.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


Coaching

Coaching helps you unlock your potential, see things from a new perspective and have the confidence to achieve your goals and much more. We offer a range of coaching services, each one delivered by highly experienced and qualified coaches.

Š Sparkle People and Development Limited. All Rights Reserved


Coaching Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching is widely misunderstood, often confused with mentoring. In a saturated market its hard to know how to select the right coach for you. At Sparkle we only work with certified coaches, who have obtained mastery (as defined by the International Coaching Federation). Mastery is only obtained through a blend of caching hours, coach training and supervision which ultimately leads to certification. We help our clients become successful, simple as that! Executive Coaching Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3 months. You bring the agenda, we help you create clarity and take accountable action. We work with business owners and business leaders. Performance Coaching For employees and managers who want to achieve more in their role, develop towards a new role or need to make changes. DISC速 Consultation and Coaching

We are licenced DISC速 providers, complete the online profile and spend 2 hours with a experienced DISC速 facilitator who will help you understand how to use the information to build better relationships, deal with conflict, manage a team or be more successful in sales. Business Builder (Group) Our Business Builder program is a 6 month group based program which combines business development and marketing training with individual coaching to help you grow and develop a thriving and profitable business that sparkles in the market place. Available as a face to face program and online worldwide. Supervision If you are a coach and are serious about your development we offer a coaching supervision service. This combines a blend of mentoring and coaching to help you become even more successful.

息 Sparkle People and Development Limited. All Rights Reserved


Consultancy

Our consultancy services gives you the flexibility of having a dedicated Learning & Development Manager working as part of your business on a flexible, short term basis.

Š Sparkle People and Development Limited. All Rights Reserved


Consultancy Our team of professionals have expertise and experience in a wide range of sectors and areas. We are available on a short term project basis to work with organisations to help them transform their business. Areas we offer consultancy support in:

Learning & Development Performance Management Management Development (Team Capability and Development) Change Management HR Organisational Development Retail & Hospitality development

Š Sparkle People and Development Limited. All Rights Reserved


Leadership Development The capability of today’s leaders is directly attributable to the success of a business. With this in mind the development and engagement of leaders is a key source of sustainable competitive advantage. We offer a range of courses to support the growth of leaders. We also offer coaching for leaders.

Š Sparkle People and Development Limited. All Rights Reserved


Leadership Development Directory We offer a wide range of Leadership Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

F2F

Maximising Performance

Coaching Skills for Managers

Disciplinary Skills

Managing and Preventing Grievances

Employment Law for Managers

Interviewing Skills

Leading Change

First Time Manager

Aspiring Manager

Motivating Others

Problem Solving for Managers

Communicating for Success

Managing Managers

DISC® - Team Success

Absence Management

Developing others

Online

Our cur

Emotional Intelligence for Managers

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


Leadership Development Directory (eCourses) We offer a wide range of Leadership Development courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business: Course Title

F2F

Online

Implementing Change

James School Dinners – managing and living with change

Planning Change

Assert Yourself : learning to be assertive

Briefing Skills

Communication Process

Producing project reports

The art of writing a good report

Jamie’s Kitchen: Fifteen lessons on leadership

Leadership

Motivation

Problem Solving Skills

Managing Absenteeism

Building a team

Giving and Receiving feedback

Going to a meeting: effective & constructive participation

Jamie’s Kitchen: Fifteen lessons on teamwork

Managing performance everyday: beyond appraisal

Time Management

Behavioural Interviewing: take the guesswork out

Essentials of interviewing

Ideas into Action

The Unorganised: Manager: Organising yourself

Our cur

Our e-learning courses can be accessed from any PC with an internet connection. © Sparkle People and Development Limited. All Rights Reserved


Employment Law & Compliance Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below please contact us for an individual course fact sheet or to discuss how it can be tailored to your business:

Course Title

F2F

Online

Age Discrimination

Challenging Behaviour

Data Protection

Disability Confident

Diversity Challenge

Gender Matters

Religion & Belief

Equality & Diversity

Sexual Orientation

Valuing Diversity: Equal Opportunities for all

Our cur

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

© Sparkle People and Development Limited. All Rights Reserved


The Leadership Roadmap The Leadership Roadmap is a structured and tailored leadership and management development program which builds capability in your team over a period of time. The in-house program is fully aligned and tailored to your business and is a blend of training, on the job application and coaching .

Underpinning Knowledge & Skills

Practical Application

Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical application in the workplace. This means you can be sure that learning is retained and your investment makes a contribution to your business. We have a suite of over 40 individual subject areas all aligned to management & leadership. We work with you to select the right modules for your people and ensure that the practical elements are bespoke to your industry, culture and business. We offer coaching throughout the programme and ensure your HR & Training strategy is fully aligned.

The Leadership Roadmap is also available as an open program – contact us for dates and locations

Š Sparkle People and Development Limited. All Rights Reserved


Key Note Speaking If you are looking for an inspirational and informative speaker for your event of conference we can help. We speak in the areas of Leadership, Learning and New Perspectives. Our style is humorous, inspiring and informative. Contact us to discuss.

Š Sparkle People and Development Limited. All Rights Reserved


Next Steps If you are interested in any of our services or products please get in touch for more information including pricing and a bespoke proposal (if applicable)

If you are an organisation who would like to work with us as extension of your business, offering our products under your brand then please contact us to arrange a meeting so we can discuss this further.

www.sparkledevelop.co.uk Enquiries@sparkledevelop.co.uk (we will put you in touch with the appropriate Regional Account Manager)

T: 07507559972 Rebecca Armstrong: Managing Director

Head Office: The Quadrus Centre Woodstock Way Boldon Business Park NE35 9PF

Š Sparkle People and Development Limited. All Rights Reserved


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