apex experience
[CLOCKWISE FROM TOP] Gogo’s creative team meets at their Itasca, IL headquarters; customer sentiment is tracked through the social media command center; old school communication tech decorates Scott Carmichael’s desk. [RIGHT] Keyword poetry abounds at Virgin America’s head office.
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volume 5, edition 2
Visit us at apex.aero
Find APEX members on social media at > APEX.AERO/ APEXSOCIAL
Airline Passenger Experience Association
PHOTOs: Jessica Sammut
Roundtable