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OUR GUIDE SHOWS HOW TO:
LEARN A NEW LANGUAGE COOK LIKE A TOP CHEF CLIMB THE HIGHEST MOUNTAIN LIVE OFF THE LAND CRASH THE BIGGEST PARTY OF THE YEAR START A BAND
MORE: Speak Easy Chris Anderson [“Takeaway,” page 60] discusses his recent book, “TED Talks: The Official TED Guide to Public Speaking” on the Wall Street Journal’s Speakeasy podcast.
WATCH: A California Gem From scenic hikes to world-class museums, this fast-paced video tour of the City of Roses ["Adventure in Pasadena," page 92] higlights the very best ofthe laid-back California town.
PHOTOGRAPHY COURTESY OF ALISON MILLER, MARLA AUFMUTH/TED, AND ANGEL DI BILIO/ISTOCK
SEE: Run of the Millers From the Grand Canyon to Yosemite and several National Parks in between, Alison Miller [“Where the Wilder Things Are,” page 86] details her family’s cross-country road trip in her blog, Run of the Millers.
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Curiouser and curiouser and curiouser and curiouser. And so on and so forth. If you were that kid who took apart toys instead of playing with them, then maybe you’re one of us. Of course, our toy just happens to be the entire world. No, really. There’s just something in the air here at the University of California San Diego — besides the distinct whiff of Pacific sea salt — that demands we not only examine the world,
a few of our mischievous minds have been thoughtfully
but gleefully pick it apart. Because what makes us tick is
reassembling. We’re using cell phones to bypass outmoded
finding out what makes everything else in the world tick.
charity models in developing nations and providing
Want proof? Start by examining how our collective, sun-
cash directly to their citizens. And we’re challenging the
soaked, SoCal heads have been tackling some of the world’s
prevailing views of feminism using storytelling more
darkest problems for decades. Take our approach to global
along the lines of comic books, of all things. Black freedom
warming. We have a scientist who hypothesized that
struggle? One of our professors unearthed a network of
spiritual leaders will have a greater influence on solving it
radical African-American female activists dating back to
than science alone. Intrigued? Good. Now, here’s what else
the 1930s, providing a much-needed woman’s touch to what was thought of as a male-dominated history. It’s perpetual puzzles like these that our academic community embraces with childlike fervor. And it’s all part of our save-the-worldwith-a-whole-lot-of-curious game plan. Okay, what’s next? ucsd.edu/breakthingsbetter
9/28/16 10:48 AM
When economics professor Paul Niehaus saw how overwhelming poverty and red tape in many African nations denied people access to a better life, he developed a no-strings method to deliver funds directly to a recipient’s cell phone, reshaping international giving.
By tracing a severely under-documented history of Black women radicals from the ‘30s through the Cold War, ethnic studies professor Dayo Gore helped give our picture of ‘60s militancy a complete makeover.
Punk rocker. Poet. Pigeon-detective graphic novelist. Professor Anna Joy Springer pushes feminism forward through an unorthodox writing style and provocative visual prose.
After 40 years of groundbreaking research in climate change, Professor Veerabhadran Ramanathan realized global warming wouldn’t be solved by science alone. So he turned to spiritual leaders to help frame this struggle as a humanitarian effort.
10/7/16 8:38 AM
DAT I N G R E A L CO N N E C T I O N S
MEET OUR CLIENTS Michael Schlitt: Senior Build Engineer, Microsoft EDUC: BS, Pacific Lutheran Univ. INTERESTS: Skiing, Pacific NW Outdoors Desireé Schlitt: Pharmaceutical Sales Consultant EDUC: BA, Univ. of Washington INTERESTS: Running, Fashion, World Travel
DATE SMARTER Dating can be fun and invigorating – from that instant attraction you feel the first time you meet to jumping in the car for an impromptu weekend getaway. Unfortunately, it can take a lot of work to get to that stage of dating.
rom spending hours sorting through online profiles looking for a good match to trying to connect via pokes, winks and email, dating can suddenly feel like a full-time job.
Wouldn’t it be nice if you could just fast forward to the fun part of dating? That’s exactly what newlyweds Desireé and Michael Schlitt say It’s Just Lunch, a dating service for
IT’S JUST LUNCH MATCHMAKERS SHARE THEIR INSIGHTS: SEE WHAT THEY HAVE TO SAY
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busy professionals, did for them. The matchmakers at It’s Just Lunch took the time to learn what they were looking for in a partner and then delivered.
"Relationships should be reciprocal, and that goes for first date communications as well. Eliminate any misconceptions by always sharing your authentic self”.
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e k e n
With so many dating options out there, why did you choose It's Just Lunch?
D: I travel a lot for work, so I’d read about It’s Just Lunch in airline magazines, and then I ran into a friend who was attending the wedding of an attorney in town who’d met her husband through IJL – the fact that those two events happened so close together, I thought I should call them. At the end of my work day I didn’t want to come home and go look at profiles online. I felt like it was a waste of my time. M: I had gotten a divorce and then did online dating for a while before joining IJL. I joined mainly because it’s a lot of work to do the online thing. You have to keep up on it. You never really know who you’re going to meet. IJL was just a lot easier. They found people for me based on what I was looking for and I just had to show up. You don’t have to do much work. What would you tell a friend who was apprehensive about investing the money on IJL?
M: I’d ask, “Are you looking for a relationship or not?” With online dating you never know who’s on the other side of the line. IJL had better quality people who were interesting to me. It truly was an experience that was tailored for me. Describe your first meeting with an IJL matchmaker?
D: She asked me questions about
myself, what I like to do, what I want in a relationship, whether I’d marry someone who already had kids, how important religion is, that kind of thing. It
would take much longer to find out someone else’s answers to those questions through online dating. This was black and white.
Tell us about your first date with one another.
D: I never went on lunch dates because I was always busy at work so I met Michael after work at a downtown restaurant. The conversation just flowed. I was attracted to him from the start. I remember it turned into dinner.
THE POLITICS 64% OF DATING
% of singles who64% want to date others with similar political opinions and beliefs
Yes, but I gave it another chance
Yes, and I have no desire to go on another date with them
No, everyone is entitled to their opinion
M: I’m good at having a conversa-
tion if I’m interested in somebody, and I was interested in her. We had a great conversation. I don’t think either of us wanted to leave.
Strong political opinions are usually:
Has a date's political opinions ever 24% 20% 55% ruined a date for you? A big-turn oﬀ. Strong opinions, especially political ones, are obnoxious.
What was your favorite part about dating through IJL?
D: I met my husband, so I guess I would say that! It’s Just Lunch – it’s just a lot of fun. I remember I’d get off a plane and have a voicemail from the matchmaker saying she had a potential date for me. She would tell me about the person and was flexible with scheduling.
M: I liked that they’d just call me up and say they had a date for me. You have to eat, so it was a nice way to meet people. If you’re interested, then you move forward. If not, then you don’t have to do anything. Find out what an It's Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visit ItsJustLunch.com.
A big turn-on! Who cares? I’m dating Talking politics is this person, not sexy. running against them for oﬃce.
Yes, but I gave it another chance
Yes, but I gave it another 16% chance Yes, but I gave it another chance
Yes, and I have no No, everyone is desire to go on entitled to their another date with opinion Yes, andthem I have no No, everyone is 17% 67% desire to go on entitled to their another date with opinion Yes, and I have no No, everyone is them desire to go on entitled to their
another date with them
With online dating, you can go back and forth and waste a month with someone and not really get to know them. With IJL, you go meet your match and if you like them, you see them again, and if you don’t, you’re done.
“Dating is such an important part of your life and shouldn’t be left to chance. You’ve got to be proactive & market yourself.”
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Strong political opinions are usually: Strong political Strong political opinions are are opinions usually: usually:
24% 20% 55% A big-turn oﬀ. Strong A big turn-on! Who cares? I’m dating opinions, especially politics is this person, not A big-turn oﬀ. Strong Talking A big turn-on! Who cares? I’m dating political ones, are running against opinions, especially Talkingsexy. politics is this person, not them political are against them A big-turn oﬀ.ones, Strong A big sexy. turn-on! running Who cares? I’m dating obnoxious. for oﬃce. for person, oﬃce. not opinions,obnoxious. especially Talking politics is this political ones, are sexy. running against them obnoxious. for oﬃce.
800.858.6526 | ITSJUSTLUNCH.COM Source: IJL Singles Survey
“The best way to get to know someone is face to face. You can only feel “chemistry” if you are next to someone looking into their eyes.”
5/6/16 4:49 PM
Ramp Agent Roy Nabors takes a starring TV role this fall.
How one word can embolden a new way of living. 72 Stars of the Show On screen, Southwest Employees dazzle. But just wait until you meet them in real life.
76 Yes, Man Follow our plucky guide to climb higher and tap into your inner Top Chef Chef.
86 Where the Wilder Things Are Why we quit our jobs, sold our home, and struck out into the great unknown.
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CONTENTS November 2016
In Every Issue Gary’s Greeting Saludos de Gary Our Star The A-List Spotlight Heart of the Community 26 You Made Our Day 30 From the Editor 14 16 18 20 22 24
Feedback Contributors Agenda Fun! Advertiser Directory 127 The Southwest Guide 140 One Question 32 36 109 113 124
Play 41 Bold design in Raleigh, the best poke in Seattle (in a gas station!), and a theater-turned-lodge along the Hudson.
Work 55 A startup takes personal shoppers to the masses, and speaking tips from the TED guy. our cover / Photography by Nicolle Clemetson
Your Cold, Cold Heart 63 We could save thousands more people from cardiac arrest with a simple cure. Why don’t we?
Your Adventure In Pasadena 92 An inventive culinary scene is backdropped by stunning mountains and inspired art.
PHOTOGRAPHY BY AYA BRACKETT (POKE), ANGEL DI BILIO/ISTOCK (PALM TREES), GURU KHALSA (FESTIVAL SAYULITA)
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November 2016 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda senior editor JK Nickell senior art director David W. Radabaugh editors Tommie Ethington Bradford Pearson associate editor Melissa Flandreau junior designers Desiree Espada Alina Keohavong Kim Thwaits editorial intern Samantha Stutsman contributors Susan B. Barnes, Alison Bonaguro, Aya Brackett, Nick Cabrera, Nicolle Clemetson, Justin Clemons, Eros Dervishi, Alex Green, Andrew Joyce, Natasha Lee, Alison Miller, Kathryn O’Shea-Evans, Jeff Ruby web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email email@example.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.
ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker
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The Gift of Gratitude 30-something, it was still a fairly small, regional airline. Never in my wildest dreams would I have imagined the journey I was about to take. The Company has grown from 71 airplanes in 1986 to more than 700 in 2016, and it’s hard to believe that we carry more Customers in the United States today than any other airline. We’ve also grown from more than 5,800 Employees (excluding TranStar) to more than 50,000. And of all the wonderful places, projects, and milestones along the way, what I cherish the most is to be a part of the Southwest Family.
I am grateful for the many mentors I’ve had along the way. Of course, the famous Herb Kelleher and Colleen Barrett immediately come to mind, as they’ve played an instrumental role in my journey at this great Company. Through their actions, they taught me what it means to “live the Southwest Way.” And that simply means to have a Warrior Spirit, a Servant’s Heart, and a Fun-LUVing Attitude. Of course, I’m especially grateful for my Family at home. I married my high school sweetheart 40 years ago this year, and we have two grown daughters who have blessed us with four beautiful granddaughters. They mean the world to me. I am grateful for the prosperity and success that Southwest has enjoyed over the years, which have enabled 43 consecutive years of profitability and distinguished us as the only major airline that has not had an involuntary furlough. That success and job security has allowed us to take great care of our People. In turn, they take great care of you, our valued Customers. On behalf of the entire Southwest Family, thank you for allowing us to share the gift of gratitude with you this holiday season!
Gary Kelly Chairman, President, and CEO Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
One quality I truly cherish is gratitude. I firmly believe that having a strong sense of gratitude is a key element to one’s pursuit of happiness. I think about it as a gift—both to have and to share with others. I hesitate to make a list of all the blessings in my life for which I am grateful, but in this season of giving thanks, I relish the opportunity to share a few with you. I am grateful to have spent the last 30 years of my life being a part of the Southwest Airlines Family. When I joined this Company as a bright-eyed
14 SOUTHWEST MONTH 2016
10/3/16 4:39 PM
THE OFFICIAL OUTFITTER OF WISH YOU WERE HERE. TM
Houston + New York + Dallas/Fort Worth + Boston + Austin + D.C. + San Antonio + Atlanta + Charlotte + Tulsa + Nashville + Cincinnati + OKC
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Saludos de Gary
El Regalo de la Gratitud Cuando me uní a esta Compañía, siendo un joven entusiasta de treinta y tantos años, la aerolínea era aún bastante pequeña y local. Ni en mis sueños más descabellados me hubiera imaginado el viaje que estaba a punto de comenzar. La Compañía ha crecido de 71 aviones en 1986 a más de 700 en 2016, y es difícil creer que hoy en día transportamos a más Clientes dentro de los Estados Unidos que ninguna otra aerolínea. Asimismo, hemos crecido de más de 5,800 Empleados (excluyendo a TranStar) a más de 50,000. Y de todos los lugares, proyectos e hitos maravillosos en el
camino, lo que atesoro más es ser parte de la Familia Southwest. Estoy agradecido por los muchos mentores que he tenido a lo largo del camino. Por supuesto, los famosos Herb Kelleher y Colleen Barrett inmediatamente vienen a mi mente, ya que han jugado un papel decisivo en mi viaje dentro de esta gran Compañía. A través de sus acciones, me enseñaron lo que significa “vivir a la manera Southwest”. Y eso simplemente significa tener un Espíritu Guerrero, un Corazón de Siervo y una Actitud Alegre. Por supuesto, estoy especialmente agradecido por mi familia en casa. Me casé con mi novia de preparatoria, hace 40 años este año, y tenemos dos hijas que nos han bendecido con cuatro nietas hermosas, quienes son todo para mí. Estoy muy agradecido por la prosperidad y el éxito que Southwest ha disfrutado en todo este tiempo, lo que ha permitido 43 años consecutivos de rentabilidad, y nos distingue como la única compañía aérea importante que no ha tenido despidos involuntarios. Ese éxito y esa seguridad laboral nos han permitido cuidar mucho a nuestra Gente, quienes a su vez cuidan en gran medida de ustedes, nuestros valiosos Clientes. En nombre de toda la Familia Southwest, ¡gracias por permitirnos compartir el don de la gratitud con ustedes en estas fiestas!
Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
La gratitud es una cualidad que realmente aprecio. Soy un firme creyente de que tener un fuerte sentido de gratitud es un elemento clave en la búsqueda personal de la felicidad. Pienso en la gratitud como un regalo que se recibe y que se comparte con otros. No me atrevo a hacer una lista de todas las bendiciones en mi vida por las cuales estoy agradecido, pero en esta época de dar gracias, me entusiasma la oportunidad de compartir algunas con ustedes. Estoy agradecido de haber pasado estos últimos 30 años de mi vida formando parte de la Familia Southwest Airlines.
16 SOUTHWEST MONTH 2016
10/3/16 4:39 PM
Where aprĂ¨s is just the beginning.
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“Change is constant. I’ve learned how to be flexible and take things as they come.” —ALEXIS ADAMS, PROJECT SPECIALIST, TECHNOLOGY
At Southwest, different departments collaborate to make our airline the best it can be. For some Employees—like Alexis Adams in Technology—their part in that success takes place behind the scenes. A Dallas-based Project Specialist in the Customer Sales and Distribution area, Alexis is used to operating in a fast-paced environment and juggling multiple responsibilities. Right now, her team is working to ensure a smooth transition as Southwest moves toward a new reservation system next year. Alexis, we appreciate your dedication to this Company. Thanks for being a star! —Sophie Smith, Communication & Outreach STRONG SHOWING “I love seeing live music and concerts. I enjoy indie and classic rock ‘n’ roll.” IN GOOD COMPANY
“Southwest does a fantastic job of hiring the best people. Everybody works hard to contribute and be supportive.”
To thank Alexis for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Alexis!
PHOTOGRAPHY BY JUSTIN CLEMONS
LEND A HAND “I always jump at the chance to volunteer through Southwest. I also volunteer as an usher at the AT&T Performing Arts Center and help with the North Texas Food Bank.”
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“Southwest not only gets me where I need to be, it also models the attitude ‘care more.’” —CAREY WOODRUFF, SENIOR ACCOUNT EXECUTIVE, TWITTER
Carey Woodruff knows a thing or two about social media and customer service—after all, she is a Twitter employee. So it’s no surprise that over the years she’s become virtual pals with several members of Southwest’s 24/7 Social Care team. She even spreads the LUV by tweeting reminders that it’s a great idea to bring your flight crew a treat while traveling during the holidays. Whether she’s headed to Dallas for work or her hometown of Columbus, Ohio, Carey loves that her Companion Pass status allows her husband, Adam, to join her for free. No matter where Southwest takes her, we enjoy seeing Carey’s shout-outs, sent 140 characters at a time! —Bethany Evans, Social Marketing REAL IDEALS “Put thought into the values you want to embody as an employee and partner. Defining those values can help you live up to the best version of yourself.”
GAME PL AN “One important piece of advice I received is to think about what you want to do two roles from now and take steps to help get there.” ADVENTURES ABROAD
“Now that Southwest flies international, I want to go to all of the international destinations!”
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Southwest gift cards make holiday shopping easy. ’Tis the season to start thinking about finding the perfect gifts for your friends and family. But if you’re having a hard time crossing names off your holiday shopping list, don’t worry: Southwest is here to help. With a Southwest gift card, you can give the gift of travel. Thanks to Southwest’s 90-plus destinations across the United States, Latin America, and the Caribbean, there are endless possibilities for adventure. No matter who you give a Southwest gift card to—or whether their dream
vacation is somewhere sunny or snowy— there’s a perfect option waiting. Available for purchase on Southwest. com, Southwest gift cards range from $10 to $1,000. Even better? There are no fees, blackout periods, or expiration dates. Southwest gift cards are also a great gift idea for the pet lover in your family. The next time they fly with a small cat or dog, they can use a Southwest gift card to purchase their Pet Fare ($95) at the ticket counter. Give the gift of a destination this season. You’ll never have to worry if it’s the right size or color, and we’ll bet no one will ask to return it! For more information on how to purchase a Southwest gift card, visit Southwest.com/giftcard. —Mark Hopkins, Product Marketing
22 SOUTHWEST NOVEMBER 2016
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Heart of the Community
With Heart of the Community grants, Southwest Airlines creates change. When we launched our Heart of the Community program in 2014, we knew the projects and communities we were supporting would see positive outcomes as a result. Why were we so confident? We trusted and believed in the placemaking process, which positions the community as the expert. As our Founder Herb Kelleher said, “If you create an environment where the people truly participate, you don’t need control. They know what needs to be done and they do it.” This philosophy has worked for Southwest for more than 45 years, so why wouldn’t it work for the communities we serve? We are proud to support community-led visions that reimagine parks and other public places. We’ve seen the benefits of this process firsthand, and an initial evaluation proves that the projects have resulted in economic, community, and social benefits. After evaluating five Heart of the Community sites, we found that those projects averaged $4 in additional leveraged investment for every $1 from the Southwest Heart of the Community grant. Southwest’s investments have also helped fill these
public spaces with colorful amenities and diverse programming, resulting in 2.5 million visitors and 1.4 million event attendees across the five locations. This is a clear indicator that these communities have made these spaces their own. Residents aren’t the only ones reaping the benefits. In our September issue, we featured Baltimore’s Dizzy Cow Pizzeria, a small business that has seen growth after Pratt & Light Plaza received a Heart of the Community grant. Combined, our projects in Baltimore, San Diego, San Antonio, Detroit, and Providence, Rhode Island, have created 53 new jobs and generated $7.7 million in visitor spending. At Southwest, our Purpose is to connect People to what’s important in their lives, whether that’s a special destination or the place our Customers and Employees call home. With Heart of the Community, we are spreading love in the only way we know how: by building connections to create stronger and more vibrant communities. —Laura Hoagland, Sr. Specialist Community Engagement In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. We are currently accepting 2017 grant applications, now through the end of November. To learn more about the Heart of the Community grant and for information on how to apply, visit pps.org/Heart-of-the-Community.
PHOTOGRAPHY BY RICHARD BENTON
San Diego’s Plaza de Panama is one of 18 Heart of the Community project sites.
24 SOUTHWEST NOVEMBER 2016
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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.
kudos. It’s why we have always received such incredible service from you— because of people like Sip and Victor. —Craig Smee
As we have toured the U.S. from South Africa, we’ve been collecting city mugs wherever we go. We arrived in San Diego on a Southwest flight en route to Texas. Who knew if we would ever get back to San Diego? We could not get off the plane to purchase a mug, but in true Southwest style, flight attendants Sip Lasaath and Victor Cata made it happen. We received a San Diego mug from them via FedEx. Southwest, these guys deserve big
LICENSE TO SERVE
Customer service agent Yolanda Jones is fantastic! I was returning from vacation early, while my wife and kids stayed in the mountains. When I got to the
ILLUSTRATION BY LEVI HASTINGS
LOST AND FOUND
Recently, I was traveling with my 10-year-old nephew, who was excited to be going on his first trip without his parents. In the parking lot at dinner, he realized he’d lost his wallet with his spending money. We called the airport and were told to go to customer service to see if it was turned in. When we got there, there weren’t many flights coming in and everything was closed. Customer service agent Lise Lacasse remembered a wallet being turned in, but it was in the safe and only ramp agent Dave Marr could open it. She contacted Dave, who was on the other side of the airport, and he came over 10 minutes later. He got the wallet, and I’ve never seen my nephew so happy. What a great experience for my nephew to see the goodness in people in a situation he thought was catastrophic! Thank you to Lise and Dave, and to customer service agent Tami Neubauer, who searched the plane and found the wallet. —Anne Marie Maier
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THE DESERT IS WILD Absolutely untamed.
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Denver airport at 4 a.m., I realized that I still had my wife’s driver’s license with me. Yolanda offered to put it in the mail once the post office opened. That would have been great, but I didn’t have the mailing address of the place where we had been staying. Yolanda gave me her email and mobile number and told me to send her the address once I knew it. I did. She then, with her own money, purchased an envelope and first-class postage and mailed the driver’s license that morning. Additionally, she sent me a picture of the package and tracking number to make me feel at ease. My wife received it the next day. Yolanda went above and beyond to help a stranger in distress. Your customer service is beyond reproach! —Clayton Huffstutter WARM SEND-OFF
I am a disabled veteran and was in a wheelchair while traveling. Getting ready to board, I was complaining to my husband that I had wanted to get a blanket and an airplane pillow but
had forgotten. My knees were cold and hurting because I have had three surgeries and two knee replacements. Well, customer service supervisor Daphne Spinks heard me and came back with a beautiful hot pink blanket. I asked if I could pay for it, and she said no. Daphne went above and beyond her duties, and I know she didn’t have to. —Rosa Baldwin, SFC Retired (U.S. Army)
my laptop. When we landed, Brenda walked with me to the baggage claim and asked the employees there to call Oakland. She helped me set up a time for my husband to retrieve the laptop and then gave me her phone number in case I needed anything. It was my lucky day that Brenda sat next to me. Tasha then called to make sure I had my laptop. Thank you, Brenda and Tasha, for going the extra mile. —Lori Wolfe
MAKING THE GR ADE
While flying from Oakland to Phoenix to see a friend, I left my laptop at the security checkpoint and didn’t realize this until we were wheels-up. I am a grad student and all my papers and work were on that laptop, and it was the week before finals. A tear slipped down my cheek, and the woman sitting next to me asked what had happened. I told her, and then tried to stay calm until we landed. Unknowingly, I was sitting next to senior recruiter Brenda Battle, a longtime Southwest employee. She emailed senior recruiter Tasha Blakely at Oakland and secured
I want to commend customer service agent Dan McGurk. I am 81 years old and somewhat crippled. The shuttle service to my home in Kingman, Arizona, failed to pick me up from the airport. My phone was dead, and Dan saw from my face that I was a little panicked. He tried to contact my shuttle company to no avail and then made all the arrangements for me to rent a car to get home. He later called me to see if I got home OK. I am very grateful for his help and kindness. —Karin Goudy
Straight Talk for New Directors and Good Governance JOHN T. MONTFORD AND JOSEPH DANIEL McCOOL FOREWORD BY HERB KELLEHER
Board Games: Straight Talk for New Directors and Good Governance is an essential resource for any current or aspiring board director. It identifies the issues directors are most likely to face in today’s rapidly changing, potentially hazardous business environments, offering candid, well-informed insights that address emerging issues, potential conflicts, and real-board situations. Readers will learn how to be more effective, more informed, and more diligent directors committed to the shareholders’ best interests—even if that mindset challenges the interests of current management. Published by Praeger, an imprint of ABC-CLIO For more information, visit BoardGamesBook.com June 2016, 186pp, 6 1/8x9 1/4 Print: 978-1-4408-4252-8 $37.00, £25.00, €34.00 eBook: 978-1-4408-4253-5
John T. Montford
Joseph Daniel McCool
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from the editor
Thirty-five years ago a single word changed my life forever. This issue is dedicated to that word. I didn’t deserve it. In fact the whole day had been a mess. It was just before Christmas when I took a woman downhill skiing; it was her first time. Once the chairlift got going, she began to cry, and that’s when I noticed her terror of heights. Still, she bravely rode the lift and suffered a day of inching down the slopes. Back in my apartment that evening, I opened a bottle of rare Chilean wine, given to me by my best friend several years earlier. He had told me when to open it, and this was the night. We toasted, sipped the wine, and almost spat it out. Pure vinegar. Over the years of careless storage in a bachelor’s efficiency apartment, it had spoiled. Still, I drank all of it, because it was special. Then I opened a bottle of Champagne. She unwrapped her present, and inside the small box was an enormous ring—a man’s ring, gold with a modest diamond set in the middle. At this point I was so far gone from the wine that I had to get up on one knee. Wishing I was sober and had rehearsed, I told her as articulately as possible that I had found the ring in a family safe deposit box and had planned to have it turned into an engagement ring but had waited too long and the goldsmith was too busy for the holidays and in any case it was a ring, which sort of counted, didn’t it, and would she marry me? “Yes,” she said.
PHOTOGRAPHY BY LUSO/ISTOCK
EDITORIAL DIRECTOR @JAYHEINRICHS
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Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com.
email@example.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag
I really enjoyed the article on Paul Alan Cox [“The Storied Man,” September 2016]. Too often, popular magazine writing on science veers into hyperbole and world-changing breakthroughs, often to the chagrin of scientists who urge a more cautious interpretation. It was great that both the editor and the author kept the Cox quotes where he emphasized that he was speculating or just spitballing, and the framing of Cox as a storyteller helped connect otherwise disparate pieces into a really strong article. As a side note, the September issue was a standout overall, and the Carrie Underwood story [“Star Turn”] gave me a view into someone I wouldn’t have looked for otherwise. Josh Steichmann LOS ANGELES
/ Thanks, Josh. With a scientist as exciting as Paul Cox, it would have been hard to exaggerate his astonishing work. CONTINUED ON PAGE 34
PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)
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As a Unitarian Universalist minister, I can’t say I expected to find spiritual wisdom in an airline magazine. Flying to Oakland for my mother’s memorial service, I was uplifted by the inspiring story of ethnobotanist Paul Cox, Michael J. Mooney’s tribute to his sports-loving mom, and the spare essay by editorial director Jay Heinrichs inviting us to hear “not just the rowdy lyrics of the human condition but the strange music of the universe.” I’m taking the sage advice that Heinrichs’ wife needlepointed on his pillow: “Shut Up and Read.”
Rev. Fred Small CAMBRIDGE, MASSACHUSETTS
/ We’re glad that the issue was
timely for you, and admire your ability to find comfort at such a tough time in your life. GOOD MEDICINE
I truly enjoyed reading your article “The Storied Man,” which highlights the merits of learning from other cultures, the power of observation, and the value of humility. All in all, it was a powerful story about living to better humanity. I enjoyed reading it so much on my flight to Tampa, that during my return flight, I encouraged the young man sitting next to me to read the article as well. It led to a long discourse about healthcare value and medical systems around the world. Thank you for the interesting piece.
Yaolin Zhou, M.D. OKLAHOMA CITY
/ You must be an excellent doctor, Yaolin. GOES TO 11
I really enjoyed your article “The 10 Best Places to See Live Music” in the September issue. I suppose that if your list would have gone to 11 ((Spinal Tap reference), you would have included the historic Pixy Theatre in beautiful downtown Edinburgh, Indiana. The Pixy is a former Masonic lodge,
dedicated on Dec. 3, 1907, and is one of the oldest opera houses in Indiana. My family purchased it in 2008 and we’ve been restoring it ever since. Performers and audiences are captivated by the intimate concert experience at The Pixy, as we only have seating for 200 and the acoustics are incredible. I spend a lot of time on Southwest traveling between San Diego and Indianapolis, and as I’ve expressed to many flight attendants and pilots over the years, Southwest employees are welcome to come to any of our events free of charge.
Mike Harding EDINBURGH, INDIANA
/ We’ll have to plan a visit, Mike. Just make it a little louder. GRAND QUESTIONS
After reading “Hidden Treasure” and “The Promise” [July 2016], I was transported back in time to the summer of ’66 when I worked in a gift shop at the Grand Canyon. At 19, I didn’t realize the people skills I learned in this threemonth period would benefit me for the rest of my life, especially in my 39-year teaching career. I began to enjoy interacting with tourists even more than making the sale. (This would translate later to the fact that the personal connection with one’s students is more important than the subject matter.) I answered the inevitable tourist questions, but I learned to do so patiently. Some of the questions made me want to laugh out loud (as students’ questions would in the future), but I learned restraint. The following were some of my favorites. Do they cover the canyon when it rains? Is there a dining car on the mule train? Where is the elevator that goes to the bottom? Thanks for the 50th anniversary trip down memory lane.
Carole Rigg SCOTTSDALE, ARIZONA
/ Do bags ride for free on the mule train?
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Meet the people behind this issue.
Stars of the Show / p. 72 Justin was a little reticent about appearing on this page. “I always feel I need to be smart, but not too smart. Funny, but not too funny. Humble, but not too humble. Maybe I think about this stuff too much.” And then: “Hey, I’m not an artist of words. Put that in there also.” @JUSTINCLEMONS
Eros Dervishi ILLUSTRATOR
Your Cold, Cold Heart / p. 63 After fleeing Kosovo as a child, Eros found solace in art. Today, he lives in the “quiet part of Brooklyn” and explores The Frick Collection on his days off. “It’s as accomplished as the Met, but with twice the charm.” @STUUPIDCUPID
Jeff Ruby WRITER
Your Cold, Cold Heart / p. 63
Nicolle Clemetson PHOTOGRAPHER
Cover; Yes, Man / p. 76 Nicolle, who captured the intrepid traveler on our cover, is no stranger to life-changing exploits. She and her husband used to spend all their free time outdoors—camping and fly-fishing—so last spring they decided to leave Portland, Oregon, and settle on a small farm. “Now, every day feels like an adventure—waking up in the woods or picking fresh fruit from the backyard orchard. Going into the city a few times a week for work is the new norm. I love it.” @NICOLLECLEMETSON @CLEMETSONPHOTO
Jeff penned an insider’s account of the quest to revolutionize treatment for cardiac arrest. He’s also the chief dining critic at Chicago magazine. His go-to Windy City pick? “Giant—the food’s smart and the vibe is irresistible. It’s the perfect neighborhood spot.” @DROPKICKJEFFY
Alison Miller WRITER
Where the Wilder Things Are / p. 86 Alison chronicles her family’s cross-country tour of America’s national parks. “Island in the Sky, a 1,000-foot-high mesa in Canyonlands National Park, was spectacular. The park is four times the size of nearby Arches but receives half the visitors.” @RUNOFTHEMILLERS
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BR AND STORY
Tortilla expert Marina in Austin, Texas
Tortillas Made by Hand All Day
Using the freshest ingredients and crafting everything from scratch in small batches, Chuy’s makes tortillas the old-fashioned way. Most restaurants use store-bought tortillas, but the people at Chuy’s believe nothing compares to the flavor of handmade. Their tortilla experts, who grew up learning the craft, play a central role in the kitchen. And for good reason: Tortillas are the cornerstone of the menu. To make the perfect flour tortilla, they roll the dough, flatten it with a wooden rolling pin, and then cook the tortillas until they bubble and brown slightly. The tortillas have just the right amount of fluff, and they’re rolled to different sizes for a variety of dishes, like burritos, tacos, and enchiladas.
For both white and blue corn tortillas, their experts scoop homemade masa, flatten the masa by hand using a cast-iron press, and cook them perfectly golden—keeping them moist until they’re smothered with Chuy’s scratch-made sauces. All of their tortillas are prepared on a traditional cooking surface known as a comal—you’ll find one at the center of every Chuy’s dining room. Comals were first used by Aztecs to cook tortillas over an open fire. Chuy’s has made a few upgrades since then, but the basics remain the same: The freshest ingredients, prepared by hand, produce delicious results.
Check out chuys.com to find the location nearest you. And find them on Facebook or Twitter and Instagram @chuysrestaurant.
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Chuy’s Brand Standards B&W Script Logo
1-Color Script Logo
Full Color Script Logo with Redfish
B&W Redfish Mascot
1-Color Redfish Mascot
Full Color Redfish Mascot
flour Primary Colors
Your Chuy’s By the Numbers
1/ 1 /number of tortilla
C0 M 100 Y 100 K0
C 100 M0 Y0 K0
C0 M0 Y 100 K0
C 30 M0 Y 100 K0
C0 M 80 Y 10 K0
C 3.57 M 34.86 Y 100 K0
R 237 G 28 B 36
R0 G 174 B 239
R 255 G 242 B0
R 191 G 215 B 48
R 240 G 90 B 148
R 242 G 173 B 29
experts making each tortilla from scratch
AdLib Brady bunch
8,000/ 8,000 /tortillas
bd cartoon shout Curse Casual Regular
rolled and pressed by hand every day
94/ 94 /percentage of the
Chuy’s Fine Tex-Mex chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex
menu that uses tortillas
Southwestern Enchiladas and Steak Fajitas (right)
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We’re up to
PHOTOGRAPHY BY GS/GALLERY STOCK
more likely to order healthy food in well-lit restaurants. A recent study published in the Journal of Marketing Research helped shed some light on our dining habits. While dim destinations—including those cozy corner booths—increase appetites for fried fare, brighter spots encourage us to eat our veggies. “When it’s well-lit, we’re not only more conscious of what we’re doing, but other people are also slightly more aware of what we’re doing,” says study co-author Dr. Brian Wansink, director of the Cornell Food and Brand Lab and author of Slim by Design. Still, there are a few highlights to eating in dark spaces: We eat more slowly and enjoy meals to a greater degree. Just some food for thought.
COUNT ON IT The research also revealed we order 39 percent more calories in dimly lit restaurants. november 2016 southwest 41
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Necklace peppertrain Add a pop of color to any outfit with these handmade beads. $42; pepper trainjewelry.com
Chocolate videri These organic, fair-trade bars are handcrafted in an old train depot. $6 each; viderichoc olatefactory.com
Visit Jamie’s blog, I Suwannee, for her latest design finds and lifestyle tips.
Dyed Blouse rise and ramble
Found in Raleigh
Furbish Studio founder Jamie Meares curates a vibrant mix of Carolina goods. Bold, bright, and just a little bit kooky—that’s how owner Jamie Meares describes the style at Furbish Studio, her home décor store in Raleigh, North Carolina. Opened in 2009, Furbish blends traditional Southern design elements with bohemian flair, resulting in an abundance of colors and patterns. “When your friends come over and say, ‘Oh my gosh, where did you find that?’ I hope that it’s from Furbish,” Jamie says. Here, she reveals her top Research Triangle picks.
PHOTOGRAPHY BY ANNA ROUTH
Owner Andrea Schmidt dyes and paints each piece by hand, creating a distinct look. $220; riseandram ble.com
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ORDE R TH IS
Vermillion Fizz Choosing a drink at Standby in Detroit is a lesson in persistence. The bar features 49 different cocktails, with far-fetched ingredients like chrysanthemum flower syrup and lemon peppercorn bitters. So we’ll make it simple: Order the Vermillion Fizz. This souped-up version of the classic gin fizz adds Campari to the usual trio of gin, citrus, and carbonization, bringing a bittersweet note to the glass. Egg white provides froth; blood orange
soda lends sweetness. “There’s nothing really complicated about it,” says bartender Joe Robinson. “It’s simply flavors that work well together with just the right portions.” And don’t worry. If you still want to test the menu's breadth— something with pumpkin-spiced bourbon or tangerine sherbet, perhaps—Joe will happily oblige.
Standby is located in The Belt, an alley lined with public art.
MAKE IT ↖ In a shaker, combine 1 ½ ounces Bombay dry gin, ¾ ounce Campari, ¾ ounce grenadine, ½ ounce lemon juice, and one egg white; shake vigorously. Once combined, add ice and shake again, until shaker is ice cold. Double-strain into a cocktail glass, and top with a splash of Pellegrino blood orange soda. Delicately place a few drops of Angostura bitters on top.
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PHOTOGRAPHY BY NICK CABRERA
10/4/16 9:51 AM
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TRE N DI NG
PHOTOGRAPHY COURTESY OF CHRISTINA SLATON (ALOHA POKE CO.), THE LANAI, AND 45TH STOP N SHOP
It’s a typical Silicon Valley story, really. Man gets job at Google. Man succeeds at Google. Man leaves Google to create his own successful company. The thing that makes Jerome Ito’s story different is that his success is based on raw fish. After serving as head sushi chef at the California behemoth’s cafeteria, Ito struck out on his own and focused on poke, the Hawaiian raw fish salad. At Go Fish Poke Bar in San Jose, Ito serves up seared albacore tuna, salmon, and spicy scallops with inventive ingredients like chilled yam noodles and house-made furikake, a dried Japanese seasoning. Guests can mix and match sauces, seafood, and toppings. (Stretching the definition of poke, Ito even offers a nacho option.) He’s opening a second location this fall—6 miles from Google. Make sure to ask for extra miso crab, a house specialty.
LEI OF THE LAND
At Aloha Poke Co., say hello to the namesake style: tuna, salmon, or tofu with pineapple, scallions, jalapeños, and sesame vinaigrette.
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/ ENCINITAS, CA
No frills poke is the thing at The Lanai. Try the Tahitian-style Poisson Cru, made with coconut milk and lime juice.
Wind your way past the chips and M&Ms at the 45th Stop N Shop, and you’ll find the poke bar. That’s if you can stand the out-the-door line. PHOTOGRAPHY BY AYA BRACKETT
10/4/16 4:47 PM
Light the Way rings in the holiday season annually at UIW on the Saturday before Thanksgiving, bringing visitors and the city of San Antonio together under nearly a million twinkling lights. Join us nightly through January 6, 2017.
YOU WILL KNOW
At the University of the Incarnate Word you will find outstanding academic programs from business, psychology and cybersecurity to professional programs in pharmacy, nursing, optometry, physical therapy and osteopathic medicine. You will find a vibrant community with more than 90 organizations and 23 teams to join. Whether you’ve grown up here or you’re adopting San Antonio as your own, you’ll discover a place of support guiding you through your journey. You’ll earn a top-quality education leading to an exciting career path or your next degree in graduate or professional school. At UIW, you will know the way.
San Antonio, Texas
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LOUNGE ↓ The lobby is used as a “public living room” for the sleepy village. So grab a cup of coffee and relax.
TREK ↓ From Manhattan, Hudson is a quick two-hour Amtrak ride along the Hudson River. Once you arrive at the station, stroll up historic Warren Street to Rivertown.
NOSH → Seasonal menus created by Jean Adamson of Vinegar Hill House showcase the bounty of Upstate New York.
WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!
“In 1958 on this historic site,” the blue and yellow historic marker in Hudson, New York, reads, “the first motel ever converted from a movie theater and located in a small community was opened.” Aside from the odd dubiousness of this historical claim, the marquee that still looms over this 27-room Hudson Valley retreat does confirm its prior life. Guests enter through a cozy lobby flanked by woodburning stoves, and rooms are studded with refurbished Danish furniture and embroidered blankets. Down the hall, an honor pantry is stocked with local offerings (try the IPA from Chatham Brewing, located 13 miles up the road). The artistically inclined can ogle hanging textile sculptures by artist Hiroko Takeda and photography by former Hole bassist Melissa Auf der Maur. From $199
PHOTOGRAPHY COURTESY OF EMMA TUCCILLO
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We started UNTUCKit because we had trouble finding shirts that looked good untucked. It’s a deceptively difficult look to get right. Shirts just aren’t designed that way. So we decided to make a better shirt for the untucked man. A casual shirt fit for comfort, not convention, and designed to fall at the perfect length.
Austin • Chicago • Los Angeles • New York City
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If you’re serving vino, here are a few things to keep in mind. COOL TOOLS
Decanters aerate wines, enhance taste, and filter out sediment. Riedel offers a variety of vessels so you can find the shape best suited for your favorite vintage. TASTE TEST
If your menu favors earthy flavors, try serving a pinot noir. Pair light fish dishes with a bottle (or two) of pinot grigio. A GR APE IDEA
Shop glassware options at riedelusa.net.
Toast of the Town
For flavor without any fuss, try Stella Rosa’s Aluminums. The single-serve bottles ensure nothing goes to waste and make cleaning up easy— and eco-friendly.
These cocktail glasses are the perfect reason to have a drink. The changing leaves signal more than just the first days of fall—they also herald the season of holiday parties. Whether you’re hosting a crush of friends or an intimate affair, the Riedel Bar collection (from $24) offers the ideal glass to warm up guests with whatever spirit you’re serving. Using the same method behind their renowned wine glasses, Riedel creates the perfect vessel for each liquor’s bouquet, texture, and flavor. Been saving a bottle of whisky? Sip it from the crystal Single Malt Whisky glass (right), designed with an outturned lip to enhance the taste. If your fête calls for cognac, choose the Cognac Hennessy (center): Its flute-shaped body limits the evaporation area and augments the aroma. No matter your drink of choice, your pour will never be in poor form. 52 southwest november 2016
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That gives a whole new meaning to the phrase “dirty work.” When template company Hloom teamed with testing laboratory EMLab P&K to scope out the cleanliness of five office spaces, they found that copier controls averaged 1,200,013 colony-forming units per square inch. (In germ jargon, CFU refers to the number of bacteria cells a sample contains.) By comparison, a pet bowl has only 306,000 CFU per square inch. There is a slight silver lining, though: Further analysis showed that only half of the start button’s CFU were a harmful kind of bacteria that can cause skin infections and pneumonia. Still, we won’t blame you for reaching for the hand sanitizer.
The start button on an office copier has times more bacteria than a pet bowl.
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Great talks offer listeners a gift, says the TED curator.
When I bought TED in 2001 and turned it into a nonprofit, I knew something magical might happen if we unlocked it for the rest of the world to enjoy. But the “aha” moment came 10 years ago, when we put a handful of talks online for free. Creating TEDx, which gives free licenses to organizations worldwide, was another part of our effort to spread ideas. From a packed Sydney Opera House to a slum near Nairobi, audiences globally are being informed and inspired. Occasionally, mistakes creep in and we’ll find a video that’s peddling misinformation, but it’s only by granting power to local organizers that we could have achieved this kind of scale. The arrival of online video began a widespread renaissance in public speaking, and it may turn out to be as significant as Gutenberg’s printing press.
OUT TAKES THE BIG MISCONCEPTION We’ve seen speakers get tripped up trying to follow some kind of formula, mimicking other speaker styles, or worse, playing the crowd for cheap applause. That’s not what we want. The audience responds best to the substance of your idea, delivered in a way that’s true to you.
TED talks receive nearly a billion views a year and have been translated into more than 100 languages.
SPEAK UP A good talk has the potential to rewire the brains of those listening, to plant new ideas or replace bad ones. You might reshape an individual’s worldview and change their behavior for years to come.
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HARNESS YOUR FEAR That terror you feel when you’re about to speak in front of a group is there for a reason—that’s your ancient fight-orflight shot of adrenaline. Use it as your motivation.
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Point of View
Your Cold, Cold Heart
My science-whiz brother-in-law discovered how to save thousands of cardiac arrest victims. The cure? Ice. If only he could get more doctors to give it a try. / BY JEFF RUBY
ILLUSTRATION BY EROS DERVISHI
wenty guests were attending a Passover Seder in Ben Abella’s suburban Philadelphia home when his cellphone rang. Most dinner hosts would have probably ignored the call, particularly while leading a 3,300-year-old ritual celebrating the deliverance of Jews from slavery. But Ben is an emergency physician at the Hospital of the University of Pennsylvania and the clinical research director for Penn’s Center for Resuscitation Science. He sleeps three hours a night and goes 100 miles an hour for the other 21. So he answered the phone. “No problem,” he said, disappearing into the kitchen. “What’s up?” I barely noticed from my end of the table. I was more focused on multiple children melting down and the thunderstorm pounding the windows. As Ben’s brother-in-law, I’ve seen him slip out for november 2016 southwest 63
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more impromptu phone chats than a teenage girl. His whole life, as far as I could tell, was No problem, what’s up? A moment later, Ben returned to the table and picked up where he’d left off (“Where were we now, the Ten Plagues?”), only to be interrupted by the phone again. Another trip to the kitchen. None of us knew at the time, but on the other end of the line was a cardiologist at a hospital 14
Somewhere between the matzo ball soup and gefilte fish, my brother-in-law talked the cardiologist through the entire “cooling” procedure. In the morning, Ed got transferred to Penn, was “rewarmed” for eight hours, and underwent a tricky emergency triple-bypass surgery. Two days later, Ed woke from his coma, confused and agitated. He would make a slow but full recovery, and go on to see his two
Packing Ed into an ambulance in this traffic would most likely kill him. “I had to make a quick decision. The clock was ticking. And my brisket was cooking.” miles away. And he had a big problem. A patient, a previously healthy 58-year-old financial analyst named Ed Sproull, had collapsed in an elevator and gone into cardiac arrest. Though bystanders had given Ed CPR and revived him with an automated external defibrillator, he was in a coma and critically unstable. As time passed, his chances of survival plummeted. Ed’s wife, who happened to be a nurse, had told the cardiologist about a new post-arrest therapy she had heard about. Doctors at Penn were lowering patients’ temperatures by a few degrees with ice packs or cooling blankets or cold saline. Comatose people were making miraculous recoveries. Could her husband get transferred to Penn? No, he couldn’t. The raging storm had rendered emergency helicopters useless, and packing Ed into an ambulance in this brutal traffic would most likely kill him. “I had to make a quick decision,” recalls Ben. “The clock was ticking. And my brisket was cooking.”
sons graduate from college. “One of the great fears in my life was that I wouldn’t get to see my kids grow up and be who they’re meant to be,” says Ed, now 64. “Now I’m hoping to see grandkids. I’m the luckiest man alive.” He’s not religious, but his wife has been to church every Sunday since. The Ed Sproull Passover story, which happened in 2010, has become part of our family lore. And it explains why my brother-in-law, now 46, doesn’t let random phone calls go to voicemail. BEN GREW UP in Chicago in the 1980s, which for most kids meant worshipping at one of two altars: Michael Jordan or Walter Payton. Instead, he drank deep from the cup of Galileo, chasing it with shots of Newton, Curie, and Einstein—the scientific visionaries whose curiosity and drive he recognized. His third-grade teacher encouraged his parents to transfer him to another school because he had read every science book the school owned, and she had nothing
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left to teach him. “I just remember him going into his room to play with his beakers a lot,” says his sister, Sarah, my wife. At 15, Ben began conducting experiments at a University of Chicago laboratory; at 17, he won the Museum of Science and Industry’s Outstanding Young Scientist Award and flew to Oslo for the Nobel Prize ceremony. After earning third place in the Westinghouse Science Talent Search for a genetic-engineering project in which he mapped bacterial chromosomes—just, you know, for the fun of it—Ben landed on the cover of U.S. News & World Report. The inquisitive kid who spent his adolescence practicing science the way some practice jump shots got so good that his high school lobby had a display case devoted to his exploits. “I was proud but embarrassed,” he says. Fast-forward 15 years and he had degrees from Johns Hopkins, Cambridge, and Washington University, and was working at the University of Chicago’s Emergency Resuscitation Center. Frustrated with the lack of options for cardiac arrest patients, he and the center’s director, Lance Becker, began experimenting on mice with a little-known procedure called therapeutic hypothermia. No one’s sure exactly why it works, but lowering the body temperature of a patient in distress is one of those medical oddities that goes way back. Egyptians tried it 5,000 years ago; Hippocrates recommended packing the wounded in ice to reduce bleeding in ancient Greece. In the 1930s, a Philadelphia neurosurgeon named Temple Fay invented a cooling blanket that provided patients with continuous circulation of chilled fluids. A few decades later, pioneering doctors such as Donald Benson and Peter Safar experimented with hypothermia for post-arrest patients. The practice remained on the outskirts of traditional medicine until 2002, when two randomized
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studies published in the New England Journal of Medicine demonstrated that cooling patients could provide a significant improvement in post-cardiac arrest survival rates. Many in the field ignored the findings. Others dismissed them outright. But Ben and Lance were undeterred. The Chicago team began refining its own cooling protocol. They found that lowering a post-arrest patient’s temperature from 98.6 degrees to as low as 91 degrees for 12 to 24 hours, and then slowly rewarming him, could protect neural tissue by reducing inflammation and slowing metabolism. Doing so would essentially allow a malfunctioning brain to reset itself before irreversible cell damage could occur. If they were right, mild hypothermia could nearly double the chances of a full neurological recovery with almost no side effects beyond pneumonia. Just months after the 2002 studies, the University of Chicago hospital successfully cooled its first patient. With no cooling devices available, Lance and Ben used Ziploc bags filled with ice on another early patient. “The cooling went great, but the bag leaked water all over the floor of the ICU,” Lance recalls. Other saves soon followed. “More than once, physicians and nurses were convinced a patient was dead, but we were able to save them,” Ben says. “We had a number of survivors who made full recoveries after cooling.” Other departments in the hospital took notice and began to implement the procedure, and Lance’s team plugged it relentlessly. They published studies, ran training courses for nurses, and brought in speakers to explain the procedure—all while simultaneously trying to persuade their skeptical bosses. Their work caught the attention of the Hospital of the University of Pennsylvania. A massive academic research center with a reputation
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Of the 300,000-plus people who go into cardiac arrest every year in America, fewer than 11 percent leave the hospital alive. for innovation—and $5.3 billion in annual operating revenue—Penn wanted to start its own Center for Resuscitation Science. They recruited Lance, Ben, and other staffers from Chicago and relocated them to West Philadelphia. With Penn’s muscle behind cooling, its “dream team” established a protocol for post-arrest care in multiple Penn hospitals and collaborated with other institutions in southeast Pennsylvania. Ben ran online training courses and lectured everywhere from Singapore to Costa Rica. The American Heart Association officially added therapeutic hypothermia to its CPR guidelines. The Wall Street Journal, The New York Times, USA Today, and National Geographic all ran stories on cooling; in 2007, it landed on the cover of Newsweek. Ben’s phone rang at all hours. Calls came from physicians, from panicked family members, from a critical care unit at an Air Force hospital in Balad, Iraq. He answered them all. “One of the things I’ve always romanticized is the image of the country doctor in a small town,” he says. “You know, someone in the village runs in while you’re having coffee in your kitchen and says you’re needed in someone’s house, so you get your bag and run out to the horse and buggy. And all of a sudden you’re doing medicine wherever it’s needed. In another time and place, that would’ve been me.”
one from a person who came back from the dead. So he leans hard on cardiac arrest survivors, enlisting them to speak at resuscitation
conferences to describe how cooling saved their lives. One of those survivors is Zach Conrad. A 40-year-old finance manager from Philadelphia, Zach was biking in the woods of the Schuylkill River Trail in northwest Philadelphia four years ago when he went into cardiac arrest. A woman walking her dog saw him slumped on the side of the trail and called 911. Two other cyclists, one of whom happened to be an ER
THOUGH BEN CAN’T stop pushing the merits of therapeutic hypothermia, he knows that a million stories from some guy in a lab coat will never be as powerful as
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nurse at the Children’s Hospital of Philadelphia, performed CPR for 15 minutes and cracked one of Zach’s ribs. An ambulance crew zapped him with a defibrillator and took him to the closest hospital, where, he was later told, the plan was “basically just to let me sit there and see what happened.” His wife, a pediatrician, got him transferred to Penn, where Ben’s team was waiting with cooling pads and chilled intravenous saline. Five days later, Zach woke from his coma, confused about what year it was but otherwise feeling fine. Today he’s back to normal, back to work, and the father of year-old twins. Though he can’t remember anything about his cardiac arrest, he can’t believe his dumb luck. “Here I am in the home city of the pioneers of this new treatment. I wind up at the wrong hospital, and they don’t even know to transfer me,” Zach says. “It was all because I happened to be married to the right person.” Of course, therapeutic hypothermia is an attempt to remove luck from the conversation, but survivors of the procedure tend to spend a lot of time talking about chance. Things like: The stars aligned . . . right place at the right time . . . if the whole thing had happened two minutes earlier . . . They praise brave bystanders who sprang into action or the random chain of events that followed. “Random” is not a word you want associated with cardiology, but the statistics are not pretty. Of the 300,000-plus people who go into cardiac arrest every year in America, fewer than 11 percent leave the hospital alive. Those who do tend to suffer permanent brain damage. Any number of reasons may explain the bleak numbers: Maybe there wasn’t an AED around when it happened, or the ambulance took too long, or the paramedics were undertrained. Other times, the only witness is too afraid to do CPR. The usual explanation, though, is that many
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hospitals still don’t know what to do for cardiac arrests. So when someone survives, doctors and patients talk about luck. This drives Ben’s team crazy, because the luck narrative keeps therapeutic hypothermia from entering the mainstream. “People hear these survivor stories and instead of taking steps to make it happen at their hospital, they say, ‘Oh, well, we can’t make this a system. This guy won the lottery. I’m not going to buy a lottery ticket because he just got lucky.’” One hundred years ago, cancer wasn’t a disease that people fought against—it was a word synonymous with death, and any tools used to fight it were seen as mere experiments. Many perceive cardiac arrest to be in that phase now. With treatment evolving and research unfolding before our eyes, a new therapy like cooling can be difficult to accept. Or, perhaps, the reality of scientific discovery is
therapy to spread, for research funding and public awareness to catch up, or a ruling board to develop a uniform national policy for implementing therapeutic hypothermia. “It’s one thing when it’s a therapy that hasn’t been discovered yet,” Ben says. “But this therapy is sitting right there, waiting to be used.” ON A WEDNESDAY morning in March 2015, 50 physicians, nurses,
and students filtered into a conference hall at Rutgers University’s Robert Wood Johnson Medical School. They fiddled with cellphones. Checked watches. Once seated, many crossed their arms. Prove it, their body language suggested. On stage, dwarfed by a giant flatscreen that read “Improving CPR Delivery and In-Hospital Cardiac Arrest Care,” Ben began by tossing softball questions to
“At my core,” Ben says, “I’m just a big kid who’s excited to build a Lego set.” The Legos, in this case, happen to be people with no heartbeat. that most of us only recognize it as a discovery in retrospect. Medicine has always suffered from a long lag time between discovery and implementation, and Ben has never been a patient guy. He’s tired of waiting for this new
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the crowd. “What’s the best city to have a cardiac arrest in?” he asked. “Seattle,” several responded, aware of the city’s prevalence of AEDs and stellar EMS care. “Smart crowd!” Ben gushed. “In Seattle, survival is as high as 30 percent. It’s clear we could be saving tens of thousands more lives each year.” Nods all around. He spent the next 45 minutes stating his case. He’d given this presentation—equal parts lesson, public relations mission, and pep talk—hundreds of times. By the time he got to the part about cooling, the entire room appeared willing to follow wherever he led. Even the doctors tapping their toes in the back of the auditorium seemed swept up by his passion. “When you see someone who was dead, and now they’re very much alive and enjoying their family, it gets you excited,” Ben says. “At my core, I’m just a big kid who’s wide-eyed and excited to build a Lego set.” The Legos, in this case, happen to
be people with no heartbeat. The PowerPoint blitz is just one of the ways Penn spreads the word. The six faculty members, 40 allied nurses, and more than 20 staff and research coordinators affiliated with Penn’s Center for Resuscitation Science also run webinars and boot camps. And every other year, medical leaders from around the world gather for an international hypothermia symposium to learn cooling. It seems to be working. While lecturing in Seoul, South Korea, in 2015, Ben was amazed to come across an emergency physician who, in 2009, had attended Penn’s first course and returned home so energized that he created a similar course. “Now most of the major hospitals in Seoul do the therapy,” Ben tells me. “There may be thousands of Koreans alive today because of what we’ve done.” Stateside, progress takes more patience. Sarah Perman, a Penn fellow from 2011 to 2013, pushes
therapeutic hypothermia from her post as an assistant professor in the emergency department at the University of Colorado School of Medicine. “It’s building slowly, but people are receptive,” says Sarah. “Some of the senior folks have seen dismal outcomes for years, and all of a sudden there’s this ray of hope. And to the young guard, it’s almost normal.” As the Rutgers speech ended, the crowd hummed with enthusiasm. Many remained in their seats, chattering, debating. Several surrounded Ben to ask questions, and he encouraged each person to stay in touch. “If you have a patient that needs help at three in the morning, the phone is always next to me,” he said, flashing that country-doctor smile. “Call me anytime.” And they do. Jeff Ruby, the chief dining critic of Chicago magazine, is the author of the forthcoming novel Penelope March Is Melting.
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Theyâ€™re not just the stars of the show. 72 southwest november 2016
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/ Flight Attendant Kate McNamara and Pilot Billy Wilson, just two of our more than 50,000 all-star Employees
You’ve seen them on TV this fall, dazzling Customers by defying expectations and saying “yes” to low fares, free checked bags, and the freedom to redeem Rapid Rewards any way they want. Here’s a behind-thescenes peek at how Southwest empowers Employees to be superstars, both on screen and off.
They are the show. PHOTOGRAPHY BY JUSTIN CLEMONS
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The little boy was driving his parents mad: restless, squirmy, crawling all over the seats. Mom and Dad were at wit’s end.
Flight Attendant Kate McNamara noticed their exasperation, and rather than scold the kid (or his parents) to keep him from wriggling out of his seat, she waited patiently for the seat belt sign to be turned off. Then she turned his boundless energy into an asset. “Would you like to help me pass out snacks?” she asked him. The kid was thrilled. “Southwest wants us to take care of Customers the best we can, and they give us a lot of autonomy to do what we feel is best in any given situation,” Kate says. It’s an ethos that spans the entire Company. And it’s why, when so many other airlines are ramping up restrictions and fees, Southwest has continued to find ways to say “yes” to Customers. That’s what Transfarency is all about: giving you the freedom to check bags, change flights, and use your Rapid Rewards points however you like. It’s also why, rather than hiring actors, Southwest features their own Employees in their ads. You’ve probably seen them on TV this fall, singing and dancing to T.I.’s “Whatever You Like” or Journey’s “Any Way You Want It.” Southwest empowers them to be rock stars, on screen and in real life.
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/ Customer Service Agent Michelle Lovett, Birmingham
HOW THEY SAY “YES”
/ Ramper Matthew Sherman, Dallas
FLIGHT AT TENDANT, CHICAGO on screen She dances in the “Anthem” spot. off screen “I noticed an upset Passenger boarding a plane in Houston and asked how I might help. She told me her mom was in hospice and that her flight the previous day, with another airline, was canceled. Even missing a day—that is important in a person’s life. You can’t get that time back, but I wanted to give her as much time as I could. I gave her my Buddy Passes and kept in touch, helping her book flights so she could visit her mom as much as possible. Southwest is all about connecting People to what’s important in their lives.”
BILLY WILSON / Jun Diaz directing the “Yeah Yeah Yeah” spot
Roy preps for “Any Way You Want It”
PILOT, LAS VEGAS on screen He dances in “Anthem.” off screen “I always invite kids into the cockpit, but one time a kid sought me out: ‘Are you the pilot? I’ve always wanted to be a pilot.’ He was 9 years old, and I took him through the entire pre-flight checklist. Then I wrote a script for him to welcome the Passengers onto the plane. ‘Hello, my name is Jonah. Thank you for flying with us today.’ His grandmother later told me that it was his birthday. I hope it was one he’ll remember for a long time.”
R AMP AGENT, CHICAGO on screen He dances in “Anthem” and sings backup in “Any Way You Want It.” off screen “My job is to take bags off the plane and deliver them to the carousel, but I make it a point to interact with Customers. One time, a guy was missing a shoe from one of his bags, and my supervisor asked me to check my cart. I searched until I found it, and rather than send someone else, I delivered the shoe personally and apologized to the gentleman, who was so relieved it hadn’t been lost.” PHOTOGRAPHY BY NATASHA LEE
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MAN Think grand plans and intimidating adventures are reserved for a different breed of traveler? Follow our intrepid guide to pull off the feats of a lifetime. BY KATHRYN Oâ€™SHEA EVANS / PHOTOGRAPHY BY NICOLLE CLEMETSON
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Learn a new language
Change a kidâ€™s life
Cook like a top chef
Play guitar like a hero
Climb the tallest mountain
Live off the land Crash the biggest party of the year november 2016 southwest 77
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PHOTOGRAPHY BY GABE RODRIGUEZ (THE PANTRY), GUY AMBROSINO (PIE), COURTESY OF NEW ORLEANS SCHOOL OF COOKING (FIRE), INTERCULTURA
COOK LIKE A TOP CHEF
Learning to chiffonade herbs or perfect an airy soufflé is simply a matter of finding the right teacher. Embark on a pilgrimage to Seattle’s Ballard neighborhood, where architect-turnedpastry chef Brandi Henderson helms the pantry (1). She offers classes for 12 to 15 students in everything from pie baking (think flaky lattice crust and local raspberries) to utilizing mushrooms of the Pacific Northwest, where you’ll cook wild boar shoulder with chestnuts, sugar pumpkin, and porcini. “We offer advanced class topics, but even novice cooks will be able to keep up and learn tons,” Brandi says. But unlike Top Chef Chef, there’s no need to “pack your knives and go”—they handle all supplies. Just bring your appetite. One tip: If you want your pick of topics, be sure to book a few months in advance. MORE TOP COOKING SCHOOLS Whip up a batch of jambalaya at the new orleans school of cooking (2), or take classes in homesteading (butchering and baking) at new jersey’s farm cooking school (3).
LEARN A NEW LANGUAGE Language schools offer an unrivaled travel experience, instantly connecting you with a local culture and plugging you into a community of like-minded travelers. At Costa Rica’s intercultura ← (from $275 per week, plus $145 per week for homestays), you’ll spend four hours each day learning Spanish with a small group of similarly skilled speakers, leaving plenty of time to explore the Eden-like beauty of this country. Choose from two campuses: one set in Heredia, on the outskirts of bustling San Jose, and the other in the laid-back surfing village of Samara (one potential drawback here: The crashing waves and playful monkeys outside your window may be distracting). “By the end of the first week, beginners are having simple conversations, and by the third week,
you have a big breakthrough and start to understand what people are saying in a different way,” says Laura Ellington, co-founder of Intercultura. Her No. 1 recommendation: “Request a homestay where you are the only foreigner, and practice your Spanish around town, even if you feel like you sound ridiculous. Every time you make your brain form a sentence, you’re helping cement the knowledge you gained in class.”
MORE LANGUAGE PROGRAMS TO LOVE: With solexico, learn in intimate six-person classes in Cancun, or sign up with frida spanish school to study in a Colonial-era home in Mexico City’s hip Condesa neighborhood. november 2016 southwest 79
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CRASH THE BIGGEST PARTY OF THE
the new year’s eve ball drop—the one you watch on TV every year and wonder, What’s it like to actually be there? there?—started in New York City in 1907. Joining the revelry may seem a bit daunting, but a few insider tips can get you a front-row view of that crystal-encrusted orb. For starters, get there early. “When weather is mild and balmy, we see revelers arriving by 10 a.m., but you can often show up after noon and still find a spot,” says Gary Winkler, vice president of events and programming at the Times Square Alliance. “I also always tell people to dress in layers.” Food vending isn’t allowed at the party, so bring snacks and plenty of water—but before you start chugging, keep in mind there aren’t any restrooms on-site (though there are plenty of nearby restaurants if you don’t mind losing your spot). A bit uncomfortable, perhaps, but worth it for the finale. “The event is symbolic of the world coming together at one place at one time,” Gary says. “When John Lennon’s ‘Imagine’ is performed just prior to the ball dropping, it’s life-altering.” MORE PARTIES NOT TO MISS
TAKE IT ALL IN
sumfest, the world’s premier reggae festival, goes off every July in Montego Bay, Jamaica. And for 28 years, Atlanta’s national black arts festival has featured some of the country’s most celebrated artists, from Spike Lee to Maya Angelou.
MSI’s WiFi-enabled Panocam features a 360-degree lens, so you can capture all of Times Square. $199
CHANGE A KID’S LIFE
Sometimes, all it takes is a birthday gift. / BY MELISSA FLANDREAU Overhead, a voice comes on the PA system: “The birthday party is about to start. The birthday party is about to start.” Paige Chenault, wearing an “Eat. Sleep. Party. Repeat.” shirt, doesn’t need the reminder. She’s transformed the dining room at Family Gateway, a homeless shelter in downtown Dallas, into a perfect—if slightly unconventional—place
for a party. Round cafeteria tables are covered with balloon-patterned tablecloths. Red streamers hang by the door. Signs proclaiming “Let’s put the art in party” line the walls. And around the room, craft stations are set up for the 35 kids waiting eagerly on the other side of the door. When that door finally swings open, the kids and their families spill into the room.
Some head straight for the buckets of beads at the bracelet-making table; others zero in on the white pillowcases that are primed for decorating. One 8-year-old girl, sporting long braids and a white T-shirt with fringed sleeves, marches to the back where a present has been stashed under a table. She crouches to inspect the wrap job. CONTINUED ON PAGE 82
PHOTOGRAPHY COURTESY OF COUNTDOWN ENTERTAINMENT (NEW YEAR’S EVE BALL DROP), MSI (CAMERA)
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LIVE OFF THE LAND
Book a farm stay at Mendocino, California’s glendeven inn (starting at $190 for two, including breakfast, wine, and snacks), built in 1867. “People really want to feel connected to where their food is from, because their everyday lives are so disconnected,” says owner John Dixon. “Ninety-five percent of our guests opt to feed our chickens to thank them for the breakfast eggs, which is awesome.” Still, your weekend won’t be spent knee-deep in manure. The inn is luxe, with threecourse breakfasts delivered to your door, in-room massages, and down-swaddled beds. “Guests can get their cushy stay, but also connect and refresh,” John says. MORE WAYS TO REAP THE BOUNTY Experience a John Wayne-esque lifestyle (trail rides!) at a to z guest ranch in Smithville, Oklahoma. And make a few pit stops on the way, at The Living Kitchen Farm and Dairy (local, seasonal fare is served to small groups in a charming farm cabin) in Depew and at Lake Eufaula State Park, where you can fish from an enclosed, heated dock.
CLIMB THE TALLEST MOUNTAIN
“Is it your birthday this month?” a volunteer asks. She shakes her head. She just wants to peek. Like any good event planner, Paige knows there’s an art to pulling off the perfect party. There’s the venue to choose, decorations to buy, a menu to plan. When she started her
own events company in Dallas in 2005, it meant deciding details for weddings and bar and bat mitzvahs. But for almost five years now, these birthday parties have been her event of choice. In 2008, on a flight to visit a friend in Cincinnati, Paige stumbled upon a Parents magazine article about children’s parties.
Five months pregnant with her daughter, she began dreaming up Lizzie’s future birthdays. But when she opened another magazine soon after, she was faced with a photo of a boy with sunken eyes. “All I could think was, What about him? This child will never feel celebrated the way I know I can celebrate Lizzie.”
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The image stayed with Paige, “a fire in the belly kind of thing.” By the time her trip was over, she’d devised a plan to throw birthday parties for kids in homeless shelters. In 2012, The Birthday Party Project was born. Family Gateway was the nonprofit’s first partner, but the organization CONTINUED ON PAGE 84
PHOTOGRAPHY COURTESY OF THE WALKING COMPANY
Don’t have the stomach—or deep enough pockets— for Everest? Bag a peak closer to home. At 14,494 feet, California’s mount whitney is the highest point in the continental U.S. Fit hikers can reach the peak in a day, “though plenty of people plan it with a night of camping,” says Dana Dierkes, a branch chief at Sequoia and Kings Canyon National Parks. Unparalleled views of the Sierra Nevada high country are the ultimate reward, but along the 22-mile round trip from Whitney Portal to the summit, you may spot black bears, marmots, and pikas. You’ll need a permit (awarded by lottery at recreation.gov, which opens in February MORE COOL CLIMBS for the upcoming year). Also, there’s no need for hard-core gear, but you’ll want Take on Colorado’s mount elbert to bring good hiking shoes, dress in lay(14,440-foot elevation) or North Carers, wear sunblock, and carry plenty of olina’s spruce fir–swathed mount food and water (plus WAG bags to haul mitchell, the tallest peak east of the out your, er, waste). Mississippi River at 6,684 feet.
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Adults-only camps make your rock star dreams possible. “We’ve had students who’ve come for a few years and are now out there gigging, some for their livelihood,” says Alice Schiller, founder of guitar intensives, held each summer in scenic Bar Harbor, Maine (near Acadia National Park). Lessons are geared toward all levels: Learn everything from basic strumming patterns to advanced country blues, in classes of no more than 12. The week also includes lobster bakes and open mic nights. “The whole experience is an immersion into music that nourishes the spirit as well as skills,” Alice says. “It’s a time to dig in without outside pressures.”
now teams with 30 different homeless and transitional living facilities in 12 cities across the country, from San Francisco to Washington, D.C. Paige, her five team members, and an army of volunteers have celebrated more than 3,000 birthdays, and in 2014, Paige stopped juggling her events company and focused on The Birthday Party Project full time. Each month, TBPP and its partner organizations host a party and invite all the minors currently living in each shelter. The birthday kids receive a $30 present, and volunteers, called “birthday enthusiasts,” help run different activities. Everyone gets a cupcake. Behind the scenes, Paige and party manager Annie Mullins—referred to as the “director of magic”—carefully plan themes: “Art Party” in August,
“Thankful” in November, and “Winter Wonderland” in December. For the most part, they stay the same every year, but specific activities can change depending on the number of kids at the shelter. “Homelessness,” Paige says, “looks a lot of different ways. With domestic violence agencies, for example, families move in and out so quickly, so we
have to continue the dialogue of who’s there now.” Sometimes that means the guest list shrinks; other times it means last-minute work to make sure a new birthday kid has a present. But Paige says these challenges are minor compared to the obstacles faced by families every day. At one recent party, a mother approached Paige. Her family had moved into the shelter the night before, and her three daughters had birthdays coming up, three months in a row. “She grabbed me and said, ‘You’re the birthday woman?’ And she held me and just cried and thanked me. I thought, I’m not the hero in this.” This year Family Gateway, the Dallas shelter, will serve more than 400 families (about 825 children) as they work to find long-term housing. At first glance, their dining room isn’t an ideal party venue—kitchen appliances fill one side of the
MORE PITCHPERFECT CAMPS Learn to play with legends such as Slash (Guns N’ Roses) and Jeff Beck (pictured left; The Yardbirds) at rock and roll fantasy camp ↑ in Las Vegas; or focus on flatpicking in Music City at nashville flatpick camp.
room and blue school chairs are stacked on the other. But the off-key rendition of “Happy Birthday,” the twin boys playing keep-away with a blue balloon, and the raucous cheers that erupt when that wrapping paper is finally, gleefully, ripped off, make you look again. For an hour on the third Thursday of every month, it’s exactly right. When the party is over, volunteers gather to share their favorite moment of the night. For one, it was the camera: how the kids struck poses, hamming it up, asking again and again, “Can you take my picture?” Every time, the answer was “yes.” Along with being a birthday enthusiast, you can pitch in by “sharing” your birthday. Instead of asking for presents for yourself, collect gifts for the TBPP, or set up a fundraising page at thebirthdaypartyproject.org.
PHOTOGRAPHY BY THISBE GRACE, COURTESY OF ROCK AND ROLL FANTASY CAMP
PLAY GUITAR LIKE A HERO
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Spurred by the loss of my mother and yearning for more time with our daughter, my husband and I quit our jobs, sold our house, and journeyed west. 86 southwest november 2016
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Where the Wilder Things Are BY ALISON MILLER / ILLUSTRATION BY ALEX GREEN/FOLIO ART
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top left The author’s brother and mom during their last trip together. remainder The author and her family on their sojourn west.
she was a thoughtful, selfless woman who made other people’s burdens her own. She hardly took the time to sit, much less treat herself. On my wedding day, she declined makeup and hairstyling and instead spent the afternoon ironing bridesmaids’ dresses and crafting centerpieces, slipping into her own unflashy gown moments before my brother walked her down the aisle. That night after the reception, when I left to catch the last bus to the hotel, she was still in the kitchen washing glassware. When I became an adult, I started treating her myself, insisting she board a plane and meet me at a destination I’d picked for our mother-daughter vacation: Key West, Florida. San Juan, Puerto Rico. Port Aransas, Texas. I loved my mom the most on those trips. Away from her typical responsibilities, she was relaxed, open, and excited
about new places and experiences. She was a stranger from the woman I knew back home, where she was mired in an eternal flurry of cooking and cleaning. In February 2013 I booked a suite at San Diego’s famous Hotel del Coronado, a place with poolside cabanas and a $93 brunch, where welldressed servers deliver piña coladas to daybeds in the sand. I urged my brother to join us, and Mom flew from Atlanta, her thinning hair covered by a blue headscarf. I didn’t know then that this trip would be our last. She was in the midst of ongoing chemotherapy treatments, but she treated breast cancer like any other event in her life—it was a project, something she was in control of. In the beginning, she bought a pink three-ring binder and dutifully filed away the piles of paperwork that
PHOTOGRAPHY COURTESY OF ALISON MILLER
My mom rarely took vacations. ¶ A mother to everyone she met,
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came with every doctor’s visit. She insisted on driving herself to and from appointments. And rather than dropping everything to travel the world, she worked. In San Diego, we zigzagged through the zoo, watched whales from the deck of a 90-foot boat, and laughed until we cried pedaling a four-person surrey bike through the streets of Coronado. At a café in Ocean Beach, over burritos and fresh-squeezed
juices, I told her and my brother I was pregnant. Just over a year later, on April 21, 2014—four days shy of her 59th birthday—my mother sat up in bed for the last time. I spoon-fed her final meal to her: vanilla ice cream with Hershey’s chocolate syrup on top. Moments later, I wiped away tears as I spoon-fed oatmeal baby cereal to my 5-month-old daughter, Avery. The next day, my mom’s eyes stayed closed and her
breathing slowed. I briefly left her side to warm a bottle for Avery. When I came back, she was gone. Afterward, I responded like my mother would have, diving back into my harried routine: Get up, drive to daycare, work, drive to daycare again, wash bottles, repeat. My husband, Dan, and I saw Avery for an hour in the morning, and an hour or two at night. The weeks went by, and as our daughter grew more animated, we grew more discontented. About that time, an idea started bubbling in our minds. What if we just said no? No to climbing the career ladder, no to counting vacation days, no to spending $1,000 a month on daycare so we could maintain a dual-income household. And yes to quitting our jobs, selling our house, and venturing to the American Southwest to see as many national parks—and beautiful, interesting places between them—as we could. In the evenings after we put Avery to bed, we’d lay out our map of the National Park System and sketch possible routes. We charted a course that took us from West Texas’ Big Bend to Arizona’s Saguaro, and on to Joshua Tree, Sequoia, Kings Canyon, and Yosemite in California. We’d drive east to the Grand Canyon before hitting Zion, Bryce Canyon, and Arches in Utah. After swinging by Mesa Verde, our final stop would be Great Sand Dunes in southern Colorado. And then we did it. At a time in our daughter’s life when we were supposed to be planting our feet in a ZIP code with a good school district, we pushed off into the great wide open—unemployed, unbound, and unworried. Bedtimes be damned. Over the next six weeks, we spent our days hiking, biking, eyeing wildlife, and gazing at grand expanses, staring off into the distance with mouths agape and repeating things like, “Man, it’s big out here.” More often than not, we could step outside at night and see 180 degrees of star-studded sky.
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And then we did it. We pushed off into the great wide open—unemployed, unbound, and unworried. Bedtimes be damned. Once, early on in the trip, we found ourselves whispering for no reason, an unintentional reaction to the pure silence around us. And though we had planned a route, we often allowed our surroundings to inform our next move. Should we sing along to “Rawhide” at Ebenezer’s Barn and Grill cowboy dinner show? Yes. Should we load Avery, 17 months by then, into the baby backpack and hike 6 miles into the Grand Canyon? Yes. Should we tack three more national parks onto our itinerary? Yes. Yes. Yes. Along the way, we grew to appreciate things we’d once taken for granted. You don’t know the joy of a hot shower—even if it’s in an unsavory campground bathroom—until you’ve wiped away two days’ worth of sweat and
Sonoran dust from your body. Fatigued from physical activity, we ate with the appetite of teenage boys and slept like tired, old dogs. So many times we just stopped and breathed the air. In the mornings, rather than hustling to get out the door on time, we plopped Avery in our bed and let her babble and cover us with raspberries. We walked along trails together, stopping every few feet so she could scoop up a handful of dirt and send it dissipating into the air. At night, we read to her by the light of a headlamp until she fell asleep. And then we’d close our eyes too, pausing to reflect on the day, the trip, and the exciting unknown of our future. On the first anniversary of my mom’s death, the three of us gathered around a campfire amidst
towering Jeffrey pines, just beyond the south shore of Lake Tahoe. Avery sat on Dan’s lap, while I sunk into my camp chair, zipped my sweatshirt a little tighter, and wished she were there—wished she were alive and healthy and could fly to Vegas or L.A. or Tucson to join us. I would’ve had to pester her to make the trip, I know, but she would’ve loved it. When I looked over at Avery, her head the only part of her not wrapped in a blanket, her cheeks were flush from the chill, and she was struggling to defy heavy eyelids. It was the kind of quiet moment that has the power to push everything else aside, the kind of moment I vowed I’d make time for, the kind I wish my mom had enjoyed more of. The Millers currently call North Carolina home. See highlights of their trip at runofthemillers.tumblr. com. You can shoot Alison a note at email@example.com.
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Pasadena your adventure in
WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. Itâ€™s free!
stellar soundtrack NASAâ€™s Orbit Pavilion renders satellite sounds at The Huntington.
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BY TO M M I E E TH I NGTO N
Set against California’s beautiful San Gabriel Mountains, Pasadena serves as a real-world reminder to stop and smell the roses. The SoCal city blends laid-back vibes with a quiet sophistication, creating an epicenter for exotic landscapes, educational fun, and a dynamic culinary scene that changes with the seasons. So, what are you waiting for? Tell us how you’d like to take on the City of Roses. ARE YOU A FAMILY TRAVELER page 94 SHOPAHOLIC page 96 CULTURE HOUND page 98 EPICUREAN page 100
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Pasadena FAMILY TRAVELERS Activities abound at these playful places KIDSPACE CHILDREN’S MUSEUM Partake in hands-on fun with outdoor exhibits and interactive stations focused on physics and art.
NEON RETRO ARCADE Battle more than 50 classic pinball machines and arcade games, from Tron to Pac-Man.
REESE’S RETREAT Pint-sized pirates will love this buccaneerthemed, wheelchairaccessible playground featuring a mock sailboat and friendly sea serpent.
Seek out a sweet treat Bengees Ice Cream Crafters This small shop serves cronut ice cream sandwiches —warm croissantdoughnut hybrids stuffed with flavored scoops. Stick Station Customize fruit- or milk-based popsicles at this trendy emporium. Try adding pretzel crumbs, sour cherries, or honeycomb. Amara Chocolate & Coffee This South American bistro serves truffles, churros, and an award-winning sipping chocolate.
roving around The JPL’s small museum houses scale models of rovers, robots, and satellites.
Discover Outer Space
At the forefront of cosmic exploration since 1944, the Jet Propulsion Laboratory developed America’s first Earth-orbiting science satellite and the first successful interplanetary spacecraft. Today, the JPL continues its celestial work for NASA with the help of pioneering robots managed by the California Institute of Technology. Earthlings can reserve a spot on one of the free weekly tours—recommended for ages 8 and up—which include a multimedia presentation on the research center’s history and current projects, as well as access to the flight operations and spacecraft assembly facilities.
PHOTOGRAPHY COURTESY OF NASA/JPL-CALTECH (PREVIOUS PAGE AND CHILDREN), KIDSPACE CHILDREN’S MUSEUM, DAVID LOPEZ/OPTICAL VIEWFINDER PHOTOGRAPHY (NEON RETRO ARCADE), AND LANDSCAPE STRUCTURES INC. (REESE’S RETREAT)
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Discover a historic
HIDDEN GEM in Southern California From scenic hiking to boutique downtown shopping to creative dining to perusing world-class museums, Pasadena embodies the California lifestyle that travelers who venture off the beaten path will experience.
FOR MORE INSPIRATION GO TO VISITPASADENA .COM
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Pasadena SHOPAHOLICS Recoup at one of these trendy digs
TR ADE SECRETS
The Langham Huntington Exuding old Hollywood glamour, amenities include tours of the historic estate and doggie spa services. dusitD2 Hotel Constance At this avant-garde oasis, rooms boast in-suite Netflix streaming and an iPad for ordering room service. The Bissell House This airy Victorian-style B&B once belonged to the daughter of Melville Bissell, the inventor of the vacuum cleaner.
the thrill of the thrift Annette Vartanian pairs vintage designer pieces with modern staples.
DISTANT L ANDS A traveler’s dream stocked with guides and hard-to-find gear, this shop features films and lectures given by expert globetrotters.
LUL A MAE Pop into this quirky stationery boutique for one of their weekly workshops, which cover everything from loom weaving to calligraphy.
VROMAN’S BOOKSTORE This famous 122-year-old mainstay hosts more than 400 free happenings and book signings annually.
Hunt for Vintage Finds
While the Rose Bowl Flea Market is known for its extensive eclectic offerings, Pasadena-based blogger Annette Vartanian prefers a personalized approach to bargain hunting. Through her site, A Vintage Splendor, fashionistas can book styling services or a shopping party. Stops along her tour often include High Low Vintage, which carries clothing from the ’60s and ’70s, and the Pasadena Antique Center and Annex, featuring nearly 130 vendors—including some that supplied midcentury modern furniture to the set of the TV show “Mad Men.”
PHOTOGRAPHY COURTESY OF KYLE ELLIS PHOTOGRAPHY(A VINTAGE SPLENDOR), REPLOGLE GLOBES (DISTANT LANDS), DIANE SANTAMARIA/SOAPBOKS.COM (LULA MAE), AND VROMAN’S BOOKSTORE
Stumble upon a special event at a local store
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WE BELIEVE THE BEST WAY TO GET TO KNOW SOMEONE IS FACE-TO-FACE.
FIND OUT WHAT AN IT'S JUST LUNCH MATCHMAKER CAN DO FOR YOU. | 800.858.6526 | ItsJustLunch.com
9/20/16 1:26 PM
Pasadena CULTURE HOUNDS
Doo Dah Parade Locals ham it up on wacky floats at the “twisted sister” of the conventional Rose Parade. See the 39th rendition on Nov. 20. Pasadena Playhouse Book a free behind-thescenes tour of the official state theatre of California, which jumpstarted the careers of actors like Gene Hackman and Dustin Hoffman. Santa Anita Park Cheer on your pick at this thoroughbred race track or take a tram ride through the stables.
evolving ideas The library’s permanent exhibition highlights scientific discoveries.
Marvel at Masterworks
It’s hard to know where to begin at The Huntington Library, Art Collections, and Botanical Gardens. The archives contain roughly six million items, including a Gutenberg Bible, a first folio edition of William Shakespeare’s plays, and letters from Abraham Lincoln and Susan B. Anthony. Four galleries feature British, French, and American art, including Thomas Gainsborough’s renowned life-size painting “The Blue Boy.” The surrounding gardens cover more than 120 acres with 15,000 plant varieties. Don’t miss the Desert Garden, one of the world’s largest outdoor collections of cactuses and succulents.
Home to city elite, this boulevard is a cultural cornerstone
GAMBLE HOUSE Built for David and Mary Gamble (of Proctor & Gamble), this Craftsman-style abode was deeded to the city for use as a museum of American arts and crafts.
NORTON SIMON MUSEUM Works by Cézanne, Degas, and Van Gogh dot the impressive private art collection of industrialist tycoon Norton Simon.
WRIGLEY GARDENS Wander 4.5 acres that once belonged to the Wrigley chewing gum family, featuring more than 1,500 varieties of roses, camellias, and annuals.
PHOTOGRAPHY COURTESY OF © THE HUNTINGTON LIBRARY, ART COLLECTIONS, AND BOTANICAL GARDENS, ALEX VERTIKOFF (GAMBLE HOUSE), © NORTON SIMON ART FOUNDATION, AND TOURNAMENT OF ROSES (WRIGLEY GARDENS)
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Pasadena EPICUREANS a perfect match Beltran recommends wines to complement the ever-changing entrees scrawled on a chalkboard above the open kitchen.
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Feast on Innovation
For some restaurateurs, starting from scratch each month would be panic-inducing. For chef Claud Beltran, it’s a welcome challenge that’s made The Eatery—his unpretentious, creative test kitchen—so successful. Themed menus evoke flavors from specific regions, focus on a single ingredient, or pay homage to pop culture. (Think house-made Scandinavian squid ink pasta, a garlic-centric feast, or dishes inspired by a 1960s steakhouse.) Make reservations now to taste the November menu, a tribute to the late American chef Charlie Trotter. Savor these fun foodie experiences
CONGREGATION ALE HOUSE Imbibing is a religious experience under high rafters and stainedglass windows. Sip the in-house Hop Communion, a red ale.
Saute Culinary Academy Ten miles east of Pasadena, former Le Cordon Bleu instructor Alexander Reyes teaches small group cooking classes. Melting Pot Food Tours Stroll the streets of Old Pasadena, sampling the area’s rich ethnic cuisine, from Oaxacan to Middle Eastern. Rose Tree Cottage & English Village Shop Peruse wares from the U.K., followed by afternoon tea overlooking the garden.
PHOTOGRAPHY COURTESY OF MARYANNE MUELLER-CURSON FOR SAUCE LA (THE EATERY), ACUNA-HANSEN (BAR 1886), JOANNE PIO PHOTOGRPAHY (LAVENDER & HONEY), AND TIMPORTER/ISTOCK (CONGREGATION ALE HOUSE)
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PHOTOGRAPHY COURTESY OF DIAMOND PEAK SKI RESORT
When it comes to wintertime in the West, Reno and Lake Tahoe are two of a kind. With intimate gourmet dining options, thrilling outdoor adventures, and accommodations that take fun to new heights, the region comes out a winner time and time again. By Susan B. Barnes
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YOU HAVE TO SEE IT. We could talk all day about the stunning natural playground of the Sierra Nevada, wax poetic about our year-round, world-class events, or name off the dozens of award-winning craft breweries, bars, and restaurants that light up the Reno Tahoe USA nights. But we know seeing is believing.
See it for yourself. Go to VisitRenoTahoe.com
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Reno’s nightlife received an infusion of attitude when Death & Taxes began mixing craft cocktails. Drinks feature seasonal ingredients and house-made syrups. Order one of owner Ivan Fontana’s favorites, the Toscanelli: an off-menu rye-based concoction infused with smoke. T:4.875”
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Photo By: Peggy Sirota
The second-largest metropolitan area in the Silver State, “The Biggest Little City in the World” is reinventing itself and shining brighter than ever. Casinos retain their popularity, but visitors can also delight in the arts, culinary offerings, and an increasing number of special events.
I was one of our nation’s hungry kids growing up. Today, 1 in 5 children in America struggle with hunger. But when they get breakfast, their days are bigger and brighter. Learning, attention, memory and mood improve. Together, we have the power to get breakfast to kids in your neighborhood— let’s make it happen. Go to hungeris.org and lend your time or your voice. Viola Davis, Hunger Is Ambassador
Try a smokin’ cocktail at Death & Taxes.
Hunger Is® is a joint initiative of the Albertsons Companies Foundation and the Entertainment Industry Foundation, which are 501(c)(3) charitable organizations.
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IT’S A Eldorado hotels light up Reno’s skyline.
Whether you’re hungry for lunch or dinner, casual eatery Calafuria delivers on great Italian flavors. During the week, the bistro menu offers Roman-style pizzas, freshly made sandwiches, salads, pastas, and traditional Mediterranean fare. On the weekends, four-course, fi xed-menu dinners are the main attraction.
PHOTOGRAPHY COURTESY OF ELDORADO RESORTS RENO AND JESSICA TORRES (DEATH & TAXES)
More than 60 vibrant murals painted by local, national, and international artists adorn Reno’s MidTown District, and that number continues to grow. For a guided tour of the street art, meet at the Blue Whale Coffee Company on the second Saturday of the month. Or take a self-guided route using an online map from Art Spot Reno.
ONE RENO ATTITUDE, THREE WAYS TO EXPERIENCE IT.
Combine Eldorado Resorts’ three Reno properties—Eldorado, Silver Legacy, and Circus Circus—and you’re looking at more than 226,000 square feet of casinos, 23 restaurants, 19 bars and lounges, and roughly 4,100 hotel rooms (some with breathtaking views of the Sierra Nevadas). Of course, entertainment isn’t in short supply either. Silver Legacy recently debuted its renovated, state-of-the-art race and sports book, complete with more than 30 TV screens, and Circus
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Circus is putting finishing touches on its new Midway, a giant kidfriendly arcade and game center with performing carnival acts.
Scale Whitney Peak Hotel’s climbing wall.
If you’re looking more for rugged relaxation than round-the-clock amusement, consider a stay at Whitney Peak Hotel. Home to BaseCamp, a 7,000-square-foot indoor bouldering park that includes the world’s tallest outdoor climbing wall, the non-smoking, non-gaming 310-room accommodations are also the perfect place to re-energize for your next adventure.
Throughout the year, the Reno Events Center hosts everything from concerts and comedy acts to community events like Project Homeless Connect, sponsored by the Catholic Charities of Northern Nevada. The Events Center is also home to one of the biggest showcases of hot rod accessories during the city’s signature Hot August Nights series. Looking for muscle car madness year-round? Check out the National Automobile Museum, which features more than 200 vehicles, including ones once owned by John F. Kennedy, Elvis Presley, and James Dean.
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Lake Tahoe Resort Hotel is just two miles from the slopes.
THE INSIDE SCOOP WITH MATT FRANCIS Nevadan and Brownstein Hyatt Farber Schreck LLP shareholder, Matt Francis shares his favorite aspects of Reno life.
PHOTOGRAPHY COURTESY OF WHITNEY PEAK HOTEL, LAKE TAHOE RESORT HOTEL, AND © BROWNSTEIN HYATT FARBER SCHRECK, LLP (FRANCIS)
LAKE TAHOE The crystal-clear surface of Lake Tahoe sits 6,225 feet above sea level, and the fun, well, it just gets bigger from there. A year-round destination, the area is especially popular during ski season, when it becomes a winter wonderland boasting the highest concentration of ski resorts in North America.
After a day on the slopes, pull up a stool at Alibi Ale Works for a pint of craft beer made with pure Lake Tahoe water. The establishment’s core beers are a porter, a saison, and a pale ale, but brewmasters regularly rotate in suds from a list of nearly 20 in-house favorites.
Named in honor of master boat craftsman Garfield “Gar” Wood, Gar Woods Grill & Pier sits on Carnelian Bay. For nearly 30 years, boaters and diners have navigated to the restaurant for its California cuisine, hand-cut steaks, and fresh Pacific seafood.
Celebrating its 50th anniversary season, Diamond Peak Ski Resort offers one of the most coveted freshpowdered landscapes in the region.
With an annual average snowfall of around 300 inches, enjoy 30 named trails—including beginner, intermediate, and advanced runs— that make up 655 acres of skiable ground. Or show off at Spillway Park, one of the only terrain parks with a view of Lake Tahoe. First timer? Sign up for lessons with an instructor at the resort’s award-winning ski and snowboard school.
While the Anaheim Majestic Garden Hotel, a sister location eight hours south, focuses on theme parks, the Lake Tahoe Resort Hotel is known more for its proximity to nature’s playground. Just outside its front doors, the gondola awaits to whisk you skyward to snowy peaks. Return to the lodge for a nightcap or swim at the heated indoor pool before retiring for a good night’s sleep in a cozy two-bedroom suite.
Q: What do you like most about living in Reno? A: I enjoy the access to outdoor activities and a great community. Q: What is your favorite wintertime activity in the area? A: I love skiing at Squaw Valley with my family. Q: What’s the No. 1 spot you’d suggest visitors check out? A: For mountain biking and hiking, the trails by Galena Creek Regional Park can’t be missed. Q: How has being a part of Brownstein allowed you to engage with the community? A: Brownstein encourages us to become part of the community and sit on nonprofit boards. I have been able to expand my nonprofit activities and become a director on the board for the High Fives Foundation, an amazing organization that helps winter sports athletes who have suffered life-altering injuries.
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Need a reason to get away this winter? Find it here.
SET YOUR SIGHTS ON
Pensacola, FL ›› New York City › Wheeling, WV Plymouth, MA › Sayulita, MX › Breckenridge, CO
/ SAYULITA, MEXICO Hit the Beach PHOTOGRAPHY BY GURU KHALSA
Four years ago, the founders of Festival Sayulita launched this multicultural gathering that promotes the arts community in a small Mexican beach town, just an hour northwest of Puerto Vallarta. Attendees enjoy five full days of film, music, surfing, and libations. Cinema buffs take in the international film festival, while music lovers groove to an eclectic lineup of Mexican R&B, rock, cumbia, and punk artists. Attend one of the pairing dinners, where restaurateurs team up with mezcal and tequila distillers (or vintners and brewers) for an unforgettable meal. As if that’s not enough action, the festival also features a pro and amateur surf competition in the waves of the Pacific. festivalsayulita.com november 2016 southwest 109
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NOVEMBER 3–14 PENSACOLA, FLORIDA
Explore the Panhandle Since 2014, the masses have flocked to the Florida Panhandle for nearly two weeks of culturally and artistically diverse entertainment. Foo Foo Festival offers more than 20 different events—both free and ticketed—including book signings, writing workshops, ballet performances, and 60-voice choral ensembles. This year, attendees will have the chance to see a parking garage that artists have transformed into a 3,000-square-foot mural, as well as the opportunity to witness the U.S. Navy’s Blue Angels dip and dive overhead. Something smell delicious? Stroll over to the Pensacola Egg Fest, held on November 13, to chow on barbecue at Blue Wahoos Stadium. foofoofest.com NOVEMBER 11–JANUARY 8 WHEELING, WEST VIRGINIA
Brighten Your Day
During the 12 days of Christmas— or any time between November and January, actually—visit Oglebay Resort’s Winter Festival of Lights. Drive through 6 miles of the resort's grounds, as more than 80 multicolor LED displays light your way. Start your journey on a trolley from Wilson Lodge, and then wind past Schenk Lake and the Good Zoo. Once off the trolley, stroll through the Christmas Tree Garden and get a look at the life-size nativity scene. Other fan favorites include the rainbow tunnel, Ferris wheel, and Peanuts character displays. oglebay-resort.com/ festival NOVEMBER 12–MARCH 12 NEW YORK CITY
Kick Out The Jams
Contrary to their chart-topping song, we think you’ll get plenty of satisfaction from Exhibitionism: The Rolling Stones. The legends—Mick, Keith, Charlie, and Ronnie—are unlocking their archive so fans can relive more than 50 years of revolutionary music.
With more than 500 items on display, this never-before-seen collection of memorabilia includes costumes, instruments, personal diaries, album art, and a re-creation of the band’s recording studio. Wall quotes throughout the nearly 20,000 square feet of gallery space offer background and reveal untold stories. stonesexhibitionism.com NOVEMBER 18–20 PLYMOUTH, MASSACHUSETTS
Discover New Lands
It’s not pilgrims sailing in on the Mayflower, but the parade during America’s Hometown Thanksgiving Celebration is a close second. This historically accurate parade brings to life America’s heritage from the 17th century to present day. The procession features handmade floats, drum and bugle corps, re-enactment units, and an abundance of patriotism. Step back in time as you wander through the artisan marketplace where tinsmiths, basket weavers, and potters wield their skills for all to see. And what’s Thanksgiving without a feast? Shop the harvest market or indulge in seasonal treats at New England’s Food Festival. Before leaving town, visit the harbor for a tour of a replica Mayflower and a look at the iconic Plymouth Rock. usathanksgiving.com JANUARY 24–FEBRUARY 5 BRECKENRIDGE, COLORADO
Let It Snow
This ain’t no snowman building contest. Over the course of five days, artists from all over the globe will chisel away at 12-foot, 20-ton blocks of snow at this year’s International Snow Sculpture Championships. Using only hand tools, teams of four carve out towering monoliths that are secured on platforms equipped with colored lights. Past notables have included an elephant, a Dia de los Muertos skull, and a robo-octopus. Once completed, spectators can tour the glowing garden of snow creations. gobreck.com
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Wood Stock BY DO U G PE TE RSON 1
10 14 15 16 17
of a movie “Now I’ve ___ everything!” Scrabble piece Cheers waitress Fish in a can Advisory groups employed by newspapers
1 Questionable 5 Ruin, as the end
A puzzle for starters. Answers on page 120
Linoleum cleaner Spot for wishing Holler Hightail it DiMaggio or Montana 26 Intelligence agent 27 Equipment in a gymnastics center 32 Oodles 33 Marriott competitor 34 “Put a lid ___!” (“Shut up!”) 38 Tug-of-war need 20 21 22 23 25
39 UFO crew members,
63 64 65 66 67 68
41 42 44 45 48 51 52 53 55 57
perhaps Airplane ___ (cellphone setting) Alleged monster’s loch British fellow Car battery fluid Records kept by aspiring athletes Abbr. for unlisted items Do some basic math Barbershop quickie About 30 percent of Africa Wedding gown designer Wang CEO’s degree
exclamation Super-duper Online party notice Quick cut Number on a coin Exceptional grade They’re pressed for cash
Piece of news Generic dog name Beach sandals “Are we there ___?” Sound of slammedon brakes 6 Sandbox toy
1 2 3 4 5
jacket “Please don’t leave!” Belgian bucks Eventually become Mean-spirited Wilson of Wedding Crashers 19 City near Provo, Utah 24 Most recent 25 Bouncy water transport 27 Building next to a silo 28 Baby wipes additive 29 Pupil protector 30 Conductor’s stick 31 Mogadishu resident 35 Uninformative press conference response 36 “Got it, man!” 37 Bill and ___ Excellent Adventure 42 Tough neighborhood 43 Contest submissions 46 Not that common 47 Metric mass unit 48 English homework, at times 49 Lake near Reno 50 Mulan setting 54 State with certainty 55 Part of a bridal ensemble 56 Caesar’s dying accusation 58 Fill to the ___ 59 Egyptian snakes 61 Five-time NBA award for Michael Jordan 62 Org. that awards merit badges 10 11 12 13 18
7 Spoken, not written 8 Under the weather 9 Chemist’s white
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Horsing Around BY DO U G PE TE RSON 1
Make a shambles of Gooey mass “Get going!” Like some coincidences 15 Croft of video games 16 Fail spectacularly 17 Person doing mustang impressions? 19 Not exceeding 20 Where buns brown 21 Conan’s home 22 Game with matches 24 Job hunter’s need 26 Forwarded, say 27 Hair on an Oregonian stallion? 33 Pride partner 36 Conveniently available 37 Univ. major 38 Stave off 40 Prayer ___ 41 Likely to fidget 42 Distribute, with “out” 43 Unkempt 45 Word with monkey or lion 46 Fixture in a stable bathroom? 49 “___ pleasure!” 50 City whose name is Spanish for “ash tree”
64 65 66 67 68 69
1 Opera hero, often 2 Four-time Kent
3 One ruled by
9 10 11 12 13 18 23 25 26
6 7 8
Broken-down ride Sun Devils’ sch. Healthy look Two-tone treat Equestrian’s colorful strap? Was inventive Circular brand in the freezer Certain honkers Blackens, in a way No longer usable Mammal with webbed paws
54 57 59 60 61
Across 1 6 10 14
A puzzle for experts. Answers on page 120
Mars, it’s said Enroll “That’s kinda funny” State secrets? Chip name Profitable extraction Make the rounds? They fall for movie stars ___ Crunch Social introduction? Cruiserweight’s stats Forbidding Wrap up No longer at issue Did a lullaby for
28 Move about
violently 29 Twitter, for example 30 Hamilton pair 31 Rocket section 32 The Memory of Trees vocalist 33 Architectural upright 34 Recovered from 35 Mythical mountain beast 39 Giants with big trunks 41 New ___ (modern spiritualist)
43 Confirms, as
44 Beastly 47 It may be
48 Apology element 51 Nasty winter
forecast Kind of pollution Manual reader Knock for a loop Dramatic number Unsettling look 2012 Best Picture Oscar winner 58 Lady Macbeth’s concern 62 “I’m not touching that!” 63 Immodesty 52 53 54 55 56 57
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How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on pages 121 and 123
Sudoku BY GAR E TH M OOR E
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tips, and tweet us yours @SouthwestTheMag #mycrosswordtips. Start at the top Try answering the opening “Across” clues first; they’ll give you the first letter of many down clues, making those easier to answer. Fill in the blanks The clues that include “___” tend to be easier, so tackle those early on.
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Just because you can’t see it doesn’t mean it’s not there. Minnie Driver Stand Up To Cancer Ambassador
Photo by Martin Schoeller
F I D O
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Y E T O W L E A N T E S T R A A R V E E R
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P A I L
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Although it’s more common in older women, ovarian cancer affects women of all ages, even in their 20s. There is no early detection test, and symptoms can be subtle. But while you can’t see it, you can take steps to get ahead of it by knowing your risk factors. Family history of cancer and presence of gene mutations like BRCA are risk factors, so talk to your family and your doctor. This information makes you less likely to ignore vague signs that could indicate disease. Meanwhile, promising collaborative research will continue to shed light on new advances in diagnosis and treatment of ovarian cancer. To learn more about symptoms, risk factors and research go to
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TO ADVERTISE IN MARKETPLACE, CONTACT ADVERTISING@SOUTHWESTMAG.COM 122 southwest november 2016
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In a world full of no, we’re a plane full of yes. People hear no an awful lot these days. Especially when they fly the other guys. No, you can’t sit in front of that curtain. No, you can’t use points that day. Or in that seat. Or ever, really. You know what’s more fun than no? Yes. We believe in Transfarency because we believe in saying yes. Yes to bags flying free. Yes to changing your flight without a fee. Yes to reward points that take you farther. Sí to flights to Punta Cana. Yes to making up words like Transfarency. At Southwest,® we turn little nays into big yays, and cannots into why nots.
First and second checked bags. Weight and size limits apply. Fare difference may apply. All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms. Number of points required to redeem for rewards flights may vary based on destinations, time, day of travel, demand, fare class, point redemption rate, and other factors.
10/6/16 11:11 AM
PHOTOGRAPHY BY LISA SEAMAN/TANDEMSTOCK.COM
In This Issue 128 130 132 134 136 137 138
On and Off the Plane Products and Services Rapid Rewards® Go International Inflight Entertainment Beverages Route Map
GET IN THIS SCENE: SKI DENVER
1 Save up to $50* on flight + hotel packages at Southwestvacations.com® with promo code GODENVER. 2 Add excursions and activities to your vacation package. 3 Break out your ski or snowboard gear and hit the slopes. DID YOU KNOW? Southwest flies more domestic passengers in Denver than any other carrier. * Valid only on air/hotel packages for bookings made Nov. 1–30, 2016, for travel Nov. 2, 2016–June 2, 2017.
NOVEMBER 2016 SOUTHWEST
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On and Off the Plane
Fly Like a Pro
Save time boarding and exiting your flight. BOARDING ▶
Have your boarding pass in hand or on your phone.
Business Select® Customers board first in the A1–A15 boarding group.
A-List and A-List Preferred Members receive priority boarding.
An adult traveling with a child 6 years old or younger may board before the B group begins boarding.
Don’t stress over bin space. Your bags fly free.®*
If you do bring a carryon, stow it wheels-out so we can get wheels-up.
Save time before you board. With EarlyBird Check-In® ($15 one way**), we automatically check you in and assign your boarding position.
Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en
los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.
Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD
Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth
Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.
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Don’t forget to double-check the seat pocket and the floor for your belongings.
If you have an aisle seat, stand up. Otherwise, just hang out until your row exits.
If there’s room ahead of you, go ahead and get your bag down.
Last off the plane? Next time, ask about Upgraded Boarding*** at your departure gate.
Share your tips with us on Twitter @Southwest TheMag.
* First and second checked bags. Weight and size limits apply. ** Price is subject to change. *** Upgrades from Wanna Get Away fares® are $30 or $40 depending on your itinerary. Based on availability and prices subject to change.
Always Permitted Pueden usarse en todo momento dentro del avión
Never Permitted Nunca pueden
Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos
Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.
Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.
implantados también son permitidos.
Electronic Watches Relojes electrónicos
Noise-Canceling Headphones Auriculares que aislan el ruido
Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico DISABILITY ASSISTANCE
Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES
Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.
Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT?
Visit the Customer Service page on Southwest. com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.
usarse dentro del avión
All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES
Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to
Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies) Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y dispositivos para fumar anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.
Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto
Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.
NOVEMBER 2016 SOUTHWEST
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Products and Services
... you’re in the mood for a shopping spree. This holiday season, earn Rapid Rewards® points when you shop online at your favorite retailers. rapidrewardsshopping. southwest.com ... YOU’RE LOOKING FOR THE PERFECT GIFT. Not sure where Know a wine lover? Want to impress a to start? Try a Earn Rapid Rewards travel pro? Gift points Southwest gift card, points when you to move friends and and choose any buy a Laithwaite’s 4 family closer to their amount from $10 to Seasons wine club next reward flight. $1,000. Southwest. case. laithwaiteswine. Southwest.com/ com/giftcard com/southwest pointscenter
PHOTOGRAPHY BY GOODWEEN123/ISTOCK (GIFT), CAMILLA WISBAUER/ISTOCK (SLEEPING MASK)
Need a hand? Southwest can help you when ...
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... you want to go viral. Share stories of #SouthwestHeart with us on Twitter and Instagram @SouthwestAir @SouthwestAir. ... you’re on the hunt for some good advice. Southwest’s new Community discussion forum is the perfect place to share stories and get inspired. community. southwest.com ... you’re sprucing up your resume. Follow Southwest Airlines on LinkedIn to learn more about our Employees and career opportunities.
... YOU NEED A HOME AWAY FROM HOME. Our new
mobile-optimized hotel platform helps you earn Rapid Rewards points and grab daily deals. Southwesthotels.com
... you’re in a hurry. Southwest’s easy-to-use app saves you time—and ink—with a mobile boarding pass. Plus, iOS TouchID® lets you sign in with the press of a button. Southwest.com/mobile NOVEMBER 2016 SOUTHWEST
10/7/16 11:42 AM
Hey, Frequent Flyers!
At Southwest, no hidden fees and no blackout dates make booking flights with your Rapid Rewards® points worry-free. You can fly any seat, any day, any time. Go ahead, say “yes” to rewards you can actually use.
Earn Points Fast with These Exclusive Credit Card Benefits:
Paint the town red, then turn in at your favorite hotel. Book with Rapid Rewards® partners to earn points per qualifying stay.† Visit Southwesthotels.com to book now.
• 2X points on Southwest® and Rapid Rewards® partner purchases • 1X point on all other purchases • Bonus points on your Cardmember anniversary • Redeem your points for flights, hotel stays, rental cars, access to exclusive events, and more Visit Southwest.com/inflight to learn more. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Accounts subject to credit approval. Restrictions and limitations apply. Offer subject to change. See Southwest.com/ inflight for pricing and rewards details. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.
PHOTOGRAPHY BY STEPHEN KELLER
The Rapid Rewards® Credit Card
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It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.
A-List Preferred Want to feel like a real VIP? As an A-List Preferred A-List Along with a 25 percent point-earning bonus, A-List Members receive priority boarding, Fly By® priority check-in and security lane access (where available), and a dedicated phone line to answer any questions. Southwest.com/ALstatus
Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus
Companion Every time you Pass purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free* with you for an entire calendar year. Southwest.com/CPstatus
All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. * Does not include taxes and fees from $5.60 one-way. Visit Southwest.com/ rrterms for a complete list of Companion Pass rules. All Rapid Rewards rules and regulations apply.
Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.
† Hotels and Rental Cars: Potential to earn additional
points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.
Shop, Dine, and More
From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.
Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com.
Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.
Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.
Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club– plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.
Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.
NOVEMBER 2016 SOUTHWEST
10/10/16 1:29 PM
Go International SET YOUR SIGHTS Along with the nearby National Palace, the Metropolitan Cathedral is one of the buildings adjacent to the Zócalo.
including Mexico City. From vibrant culture to beautiful vistas, this bustling capital has it all.
XOCHIMILCO Since the mid-19th century, colorful, gondola-like barges called trajineras have transported locals and tourists alike through this borough’s system of canals, located just south of downtown. While traveling via trajinera, watch for Xochimilco’s famous chinampas, or floating gardens.
Boarding, Customs, and Immigration CONNECTING TO AN INTERNATIONAL FLIGHT
• Go directly to the Southwest departure gate. • Checked bags will be transferred automatically. • You should not have to leave the secure part of the airport.
CONNECTING FROM AN INTERNATIONAL FLIGHT
• Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel.
• You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States. • If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon
baggage, provided they were purchased in duty-free shops and placed in secure, tamperevident bags. • Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.
U.S. CUSTOMS DECLARATION FORM*
Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT
PHOTOGRAPHY BY LINDSAY LAUCKNER GUNDLOCK (XOCHIMILCO), MARTINM303/ISTOCK (ZÓCALO), (Z ALICENERR/ISTOCK (TEOTIHUACAN)
Insider’s Mexico City Southwest serves 12 international destinations,
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MUSEO NACIONAL DE ARTE This
museum, housed in a neoclassical building, boasts nearly 4,000 works, ranging from the 16th to 20th century.
ZÓCALO Start in the center
PHOTOGRAPHY COURTESY OF MUSEO NACIONAL DE ARTE (SCULPTURES)
of everything. Officially known as Plaza de la Constitución, Mexico City’s main square teems with life. Dig into the nation’s rich history, enjoy flavorful food, and watch traditional dances.
• • • •
and your final destination country. Lines 5 and 6 may be left blank if not using a passport. On Line 9, enter WN for Southwest, followed by your specific flight number. Please read both sides of the declaration. Sign at the “X.”
MEXICAN CUSTOMS DECLARATION FORM
Who must complete this form: • All Passengers (or one Passenger per family with the same
address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form. MEXICAN IMMIGRATION FORM
Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and
TEOTIHUACAN Thirty miles northeast of Mexico City lie the ruins of the Mesoamerican metropolis known as the “City of the Gods.” If you’re after panoramic views, bring your walking shoes and climb the 248 steps to the top of the Pyramid of the Sun.
sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in
Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.
NOVEMBER 2016 SOUTHWEST
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To connect to our entertainment portal using your iOS device, Android™ device, or Mac or PC laptop, follow the instructions below.
Tap the Settings icon.
Tap the WiFi icon.
Tap the On/Off button and turn WiFi On.
Tap SouthwestWiFi in the list of WiFi networks and confirm connection.
Tap the Safari icon.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwest wifi.com.
Select your entertainment option and enjoy.
Tap the Settings icon.
Tap the WiFi icon.
Tap the On/Off button and turn WiFi On.
Tap SouthwestWiFi in the list of WiFi networks and confirm connection.
Tap the Internet icon.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwest wifi.com.
Select your entertainment option and enjoy.
Click the WiFi icon.
Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.
Open your preferred Web browser.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwest wifi.com.
Select your entertainment option and enjoy.
FREE MOVIES! Queue up The Hunger Games: Mockingjay Part 1 and Part 2 or Now You See Me,* courtesy of TownePlace Suites. And if you book a stay at TPS, you’ll earn points for each qualifying stay. MORE INFORMATION:
• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from
destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app.
• Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a topnotch WiFi experience, we prohibit access to certain
high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. * Limited time. Where available.
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THIS ONE’S ON US Business Select® Customers receive a free premium drink on the day of travel.
Baileys and Coff ee , while waiting to board a plane at Ireland’s Shannon Airport, IN 1952
travel writer Stanton Delaplane tried a drink that would change American bars forever. Once back in the U.S., he shared the Irish coffee with Jack Koeppler, owner of the Buena Vista Cafe in San Francisco, who set out to recreate the now-classic. Sixty years later, the eatery serves up to 2,000 Irish coffees a day. Looking for the coolest modern take on this tipple? Order the frozen version at Dallas’ Twilite Lounge. COMPLIMENTARY BEVERAGES
• • • • • • • •
PHOTOGRAPHY BY STEPHEN KELLER
• • • • •
Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix Tomato Juice
• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water
* Regular and hazelnut creamer available
• • • • •
Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum
• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Oktoberfest • Fat Tire®
• Baileys® Irish Cream • Finlandia® Vodka • Sauza® Gold Tequila WINE $5
• Hacienda Chardonnay • Carmenet Cabernet Sauvignon
You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap.
Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. RECYCLING
We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.
NOVEMBER 2016 SOUTHWEST
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Your Destination Awaits
Planning your next getaway? Choose from 90-plus destinations— including our international cities. It’s a snap at Southwest.com. PACIFIC TIME MOUNTAIN TIME
MINNEAPOLIS/ ST. PAUL
GRAND RAPIDS MILWAUKEE
SALT LAKE CITY
SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE
OMAHA INDIANAPOLIS DAYTON
DENVER KANSAS CITY
LAS VEGAS WICHITA
YOU’RE ON BURBANK LOS ANGELES (LAX) YOUR WAY LONG BEACH You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. Service between some cities/airports is not offered.
OKLAHOMA CITY PHOENIX
DALLAS (LOVE FIELD) EL PASO
HOUSTON (HOBBY) SAN ANTONIO
HARLINGEN/SOUTH PADRE ISLAND
CABO SAN LUCAS/LOS CABOS
Soak up the sun along this SoCal city’s 70 miles of coastline. Afterward, head to the historic Gaslamp Quarter for delicious dinner options.
CANCÚ CANC ÚN PUERTO VALLARTA
MEXICO CITY BELIZE CITY
* Valid only on air/hotel packages for bookings made Nov. 1–30, 2016, for travel Nov. 2, 2016–June 2, 2017.
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Dig into the nation’s history by exploring the National Mall and Constitution Gardens.
EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ALBANY
ROCHESTER FLINT DETROIT
BUFFALO/ NIAGARA FALLS
LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)
CLEVELAND AKRON/ CANTON
BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD
WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)
RICHMOND NORFOLK/VIRGINIA BEACH
RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG
ORLANDO TAMPA FT. MYERS/NAPLES
WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU
Save up to $150* on Orlando flight + hotel packages at Southwest vacations.com with promo code NOVGUIDE NOVGUIDE. SAN JUAN PUNTA CANA
PHOTOGRAPHY BY NOBLIGE/ISTOCK (HIKING), MARIOMARTIN/ISTOCK (PALM TREES)
PANAMA CITY BEACH
THE NEW GAME IN TOWN
10/7/16 12:28 PM
why do you feel at home on stage? The first time I ever stood up in front of people and performed was when I was 10. I sang two songs in church and was booked solid from then on. In my hometown in West Virginia it was like, “You’d be great at the PTA fundraiser,” or, “The Lions Club is having a luncheon. Can you learn a few more songs?” Next thing I knew, I was 20, and you couldn’t faze me because I’d already made every mistake in the book. Now I’m almost more comfortable on stage than I am in real life.
PHOTOGRAPHY BY JIM SHEA
An exhibition highlighting Brad’s career opens Nov. 18 at the Country Music Hall of Fame and Museum.
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Beautiful. Ambitious. Ingenious. Thanks to its Calibre JJ04 movement – the work of our master watchmaker Johannes Jahnke – the C9 Moonphase is able to plot the orbit of the Moon with perfect accuracy. More remarkably, if kept wound, its nickelplated ‘Moon’ will travel across the watch’s dial for 128 years before it needs adjusting. Steel, 40mm.
Discover the new breed of watchmaker...
334_ChristopherWard_Southwest.indd 1 ChristopherWard.indd 1
15/09/2016 12:37 9/19/16 3:41 PM
fly with your favorite hero
RELEASED TO VENDOR
SHO P.A MERICANTOU RISTER.COM Â© 2016 MARVEL
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DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.
LOS ANGELES PLASTIC SURGERY Mark A. Anton, MD Face, Breast & Body Surgery 361 Hospital Road Newport Beach, CA 949-722-1967 AntonAesthetics.com Castle Connolly – Top Doctors
DALLAS INFERTILITY AND IN VITRO FERTILIZATION Alfred J. Rodriguez, MD 6130 West Parker Road Plano, TX 972-981-7800 TexasIVF.com D Magazine – Top Doctors Issue
All MDs and DOs are Board Certified
NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue
FACIAL PLASTIC SURGERY Benjamin Bassichis, MD 14755 Preston Road Dallas, TX 972-774-1777 AdvancedFacialPlastic.com D Magazine – Top Doctors Issue
PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory
Dr. Mark A. Anton Plastic Surgery
SAN DIEGO HAIR TRANSPLANTATION Richard Chaffoo, MD 9850 Genesee Avenue La Jolla, CA 866-830-7550 LaJollaSkin.com Castle Connolly – Top Doctors
THESE DOCTORS ARE AMONG
EYE SURGEONS IN AMERICA Each doctor has been peer-nominated and/or selected by the nation’s leading providers of information on top doctors. These top eye surgeons specialize in KAMRA for close vision, LASIK, laser cataract surgery and lens implantation.
KANSAS CITY Jason E. Stahl, MD 5520 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory
FT. MYERS, FL Farrell C. Tyson, MD 4120 Del Prado Blvd. S. Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40
ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Trusted LASIK Surgeons Directory
All Doctors are Board Certified
LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California
ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors
PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue
Dr. Jason E. Stahl Overland Park, KS TheBestDocs.com Promotion
RALEIGH-DURHAM Dean Dornic, MD 3701 NW Cary Pkwy., Cary, NC 919-467-9955 VisionAuthorities.com Castle Connolly – Top Doctors
THESE DOCTORS ARE AMONG
PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).
BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors
DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors
SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco
LOS ANGELES Luis H. Macias, MD 4644 Lincoln Boulevard Marina del Rey, CA 877-438-2049 MarinaPlasticSurgery.com Super Doctors – Southern California
SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors
CHICAGO Steven Bloch, MD 1160 Park Ave. West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors
TUCSON / PHOENIX Dr. James C. Grotting Birmingham, AL
Gwen Maxwell, MD 2490 E. River Road Tucson, AZ 520-751-1225 MaxwellSurgery.com Arizona Foothills Magazine – Tucson’s Best Plastic Surgeon
RESTAURANT OF THE MONTH Anaheim / Los Angeles ANAHEIM WHITEHOUSE
Tampa, FL - DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. www.donatellotampa.com Guido learned his trade at Savoy Hotel in London and Hotel des Bergues in Geneve, two of the top restaurants in Europe, and with the acquired experience he then opened restaurants in London and Venice. In 1984 he opened Donatello, in Tampa. Take a tour of a traditional Italian restaurant and step inside Donatello: stucco arches, tapestries, gold-leaf ceiling tiles, bouquets of roses on every table, everything contributes to create a feeling of warmth and romance. The Italian staff, donning fine tuxedos and enticing Italian accents, welcome you into the rose colored atmosphere and the rich aromas of pastas, seafood and more. You’ll be welcomed and catered to from the first sip of wine to the exquisite culinary creations, right down to the roses you’ll receive at the end of your experience. Donatello’s motto is “quality and tradition” you’ll see for yourself that hospitality in Italy has ancient roots.
887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence, 2001-2014. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat
Chicago / Downtown Italian Village Restaurants Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steakhouse and Seafood Restaurant VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.
Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com
Ft. Lauderdale/Boca Raton, FL CASA D’ANGELO Boca Raton: 171 E. Palmetto Park Rd.-561.338.1703 Ft. Lauderdale: Sunrise Square Plaza, 1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com
Las Vegas, NV FERRARO’S RESTAURANT-WINE BAR 4480 Paradise Rd. (Across from Hard Rock Hotel) 702.364.5300 Italian family-owned and operated for over 25 years. 1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-ofthe-art sound system. www.ferraroslasvegas.com
Los Angeles/Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com
VACATIONS, MEETINGS and YOU
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