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JULY 2018

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With equal parts innovative eats and alluring ambiance, the city’s restaurant renaissance adds chef-driven concepts, inventive food halls and artisanal neighborhood eateries to its Chesapeake specialties.

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When I first began cooking for Baltimoreans over 25 years ago I was pleasantly surprised by their enthusiasm for homey, freshly made foods, based on tradition but with a twist.”

Chef Donna Crivello Cosima

From great brewery taprooms to unique bars and restaurants that are pairing amazing food with amazing beer, it’s all here.” Kevin Blodger Union Craft Brewing

Five-Time Medal Winner, Great American Beer Festival

Eater.com’s Hottest New Restaurants in Baltimore 2017

Bronze Medal Winner, World Beer Cup

One of Baltimore magazine’s Best Al Fresco Dining

Voted Maryland’s Sexiest Brewer six years in a row

Baltimore’s black culinary scene is so alive right now. With deep historical roots, Black chefs are bringing Baltimore’s traditions alive with food.”

Cole B and Aisha Pew Dovecote Cafe

Featured in Food & Wine magazine, October 2017 Best of Baltimore award-winner for “Best Cafe”, 2016

The diversity of ingredients and bounty of the Chesapeake makes Baltimore an amazing place to cook.” Chef Andrew Carmellini Rye Street Tavern, Rec Pier Chop House

James Beard award-winning chef One of Baltimore magazine’s Best new restaurants, 2018 Author of two cookbooks

Baltimore’s culinary scene is rooted in heritage and history. Through food I can share this narrative, celebrating and honoring a cuisine that is often overlooked.” Chef David Thomas Ida B’s Table

Named one of Baltimore’s Visionaries by Baltimore magazine One of Baltimore magazine’s Best New Restaurants, 2018 Youth Mentor

SANTIAGO INGREDIENTS 2 oz 24-year Papa’s Pilar Rum 0.5 oz Turbinado simple syrup 0.25 oz Cream Sherry 1 Bar spoon Maraschino Liqueur DIRECTIONS 1. Place ingredients in mixing glass 2. Stir with ice 3. Strain over large ice cube

Dine your way through neighborhoods like Harbor East, Little Italy, Mount Vernon, Hampden, Fell’s Point, Federal Hill and many more. Find your perfect meal at

The Bluebird cocktail room

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ANYTHING BUT ORDINARY AN EXPERIENCE SO UNIQUELY REFINED THERE CAN ONLY BE ONE

Standard Guestroom

Standard Bathroom

Blo

1600 WEST LOOP SOUTH I HOUSTON, TEXAS 77027

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SOPHISTICATED WORK OF ART Introducing The Post Oak Hotel at Uptown Houston, named one of the ‘Most Anticipated Hotel Openings of 2018’ by Forbes Travel Guide. Enthralling and visually striking in every sense, The Post Oak Hotel is the city’s first elite destination for elegant accommodations, masterfully blended with extensive meeting space, designer fashion, fine dining and sophisticated amenities all in one tower. Upon arrival, guests are greeted by a multi-million dollar private art collection from iconic artists Frank Stella, Robert Motherwell, Alex Katz, Donald Sultan, Joseph Glasco, Friedel Dzubas and Howard Hodgkin. Combined with the culinary excellence of Mastro’s Steakhouse, the two-story Rolls-Royce showroom and direct helicopter pad access, The Post Oak Hotel is sure to embrace every desire of savvy business and leisure travelers alike.

MASTERFULLY CRAFTED DINING From the enchanting Bloom & Bee where you can dine on locally-sourced cuisine, to wood-fired pizzas, elevated comfort food and pub-style fare at Craft F&B and the elegance of H Bar where craft cocktails flow effortlessly, there is much to inspire and stir the senses. Get lost in a world of eclectic wine with selections from The Cellar- one of the deepest wine collections with more than 20,000 bottles and vintages dating back to the 1800’s.

Bloom & Bee

Mastro’s Steakhouse

RESERVATIONS 844.386.1625 I THEPOSTOAK.COM

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July 2018

54 The Snacks Issue 54 Snack Nation

Soft pretzels, fruit cups, tater tots—the options for snacking are endless. We narrowed down our favorite regional bites into one mouthwatering collection. plus Try out three healthy recipes.

64 Kernels of Comfort

Steve Almond can set his watch by “popcorn o’clock,” the magical snacking hour that’s become a meaningful ritual for his daughter.

SOUTHWEST SNACKS SWEEPSTAKES Tell us your favorite snack and be entered to win two $500 Southwest Airlines® gift cards. 4 southwest july 2018

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1) Pick a platform: Twitter or Instagram. 2) Share your snack of choice. 3) Remember to use #SouthwestSnacks so we can find your entry. 4) Follow and tag us: @SouthwestTheMag @SouthwestMagazine

One entry per person. Sweepstakes ends July 31. Winners chosen at random. Visit southwestmag.com/ southwestsnacks for the official rules.

PHOTOGRAPHY BY STEPHEN DEVRIES

6/7/18 4:49 PM


THAT VACATION

WON’T PAY FOR ITSELF. Switch to GEICO and save money for the things you love.

Maybe it’s finding the perfect restaurant in the travel guide for that local flavor. Or landing in a new city you’ve never been to. Travel is what you love – and it doesn’t come cheap. So switch to GEICO, because you could save 15% or more on car insurance. And that would help make the things you love that much easier to get.

Auto • Home • Rent • Cycle • Boat geico.com | 1-800-947-AUTO (2886) | local office Some discounts, coverages, payment plans and features are not available in all states, in all GEICO companies, or in all situations. Boat and PWC coverages are underwritten by GEICO Marine Insurance Company. Homeowners, renters and condo coverages are written through non-affiliated insurance companies and are secured through the GEICO Insurance Agency, Inc. Motorcycle and ATV coverages are underwritten by GEICO Indemnity Company. GEICO is a registered service mark of Government Employees Insurance Company, Washington, D.C. 20076; a Berkshire Hathaway Inc. subsidiary. © 2018 GEICO

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CONTENTS July 2018

116

40

Play

Work

12 Gary’s Greeting 14 Saludos de Gary 18 Our Star 20 The A-List 22 Spotlight 24 Community Outreach 26 You Made Our Day 32 From the Editor

39 Begin a beautiful friendship, give your mimosa a makeover, and shop goods made in Memphis.

49 Explore Boston, establish a morning routine, and learn an endangered language.

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34 Feedback 98 Fun! 101 Advertiser Directory 103 The Southwest Guide 116 One Question

SOUTHWEST THE MAGAZINE

In Every Issue

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JULY 2018

JULY 2018

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our cover / Photography by Stephen DeVries; food styling by Erin Merhar; prop styling by Claire Spollen

PHOTOGRAPHY BY NICK CABRERA (DRINK), ADRIAN GAUT (HOTEL), EMILY BERL/GETTY IMAGES (GWEN STEFANI)

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Frank Zamora, La Familia Sagrada. Photograph by Daniel Quat.

The Spanish Colonial Arts Society presents

THE 67th ANNUAL TRADITIONAL SPANISH MARKET July 28 – 29, 2018 on the Historic Santa Fe Plaza Tel. 505.982.2226

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July 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro editors Tommie Ethington Melissa Flandreau designers Desiree Espada Natalie Perez Kim Thwaits editorial assistant Kiley Faulkner art intern Allen Khazen contributors Steve Almond, Sarah Baird, Susan B. Barnes, Joshua Blackwell, Michael W. Brough, Nick Cabrera, Stephen DeVries, Adam Erace, Page Grossman, Hal HoldenBache, Andrew Joyce, Jennifer Justus, Tracy Marsh, Rebecca Flint Marx, Jeff Ruby, Naomi Tomky, Holly Wales web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder marketing manager Candice Thomas media analyst Samantha Absher

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Save 10% on your next airport ride Use code SS18S Book on the app or at SuperShuttle.com

ADVERTISING publisher Debbie Cooper Dunkin, debbie.dunkin@paceco.com vice president of sales Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com advertising services manager Jamie Mostofian, 336.383.5456, jamie.mostofian@paceco.com WEST COAST associate publisher Hilary Myrick, 424.228.5241, hilary.myrick@paceco.com SOUTHWEST senior account manager Ellynn Adoue, 940.483.9223, ellynn.adoue@paceco.com NEVADA, SOUTHEAST, MID-ATLANTIC senior account manager Traci Pelter, 281.778.6536, traci.pelter@paceco.com MIDWEST, NEW ENGLAND Fox Associates, 800.440.0231 x116, adinfo.swt@foxrep.com

The airport ride experts Offer expires December 31, 2018. Exclusions may apply.

NEW YORK, NEW JERSEY Diane Ciaglia, 732.360.0217, diane.ciaglia@paceco.com CARIBBEAN, MEXICO, CENTRAL AMERICA Affluentials David Antoniak, 727.466.0433 David@Affluentmedia.com PACE COMMUNICATIONSŽ Š 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

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Gary’s Greeting

Still Low Fares When Southwest first took to the skies in 1971, only 15 percent of the U.S. population had flown on a commercial flight. Today, more than 85 percent of the U.S. population has taken a commercial flight. The reason for the change is simple—low costs equate to low fares, making flying more affordable and accessible. Southwest sparked a low-fare revolution that’s alive and well today. There are a number of ways we keep costs low: We fly one aircraft type (the Boeing 737), we have an open-seating policy that helps us board and turn flights faster, we have high aircraft utilization, and our Employees are highly productive. Another less

obvious way is that we make our fares available only on Southwest.com, as opposed to other travel websites. By providing our fares only on our site, we establish a direct relationship with our Customers, allowing us to provide transparent pricing with no fees and enabling Customers to act as their own travel agent. This includes not being charged for itinerary changes or for the first two checked bags; finding the lowest available fare in a city-pair on any given day, week, or month; applying unused travel credit; and understanding the benefits of our three fare classes. As a result of our approach, the vast majority of

our Customers purchase their tickets on Southwest.com. By marketing and selling our fares directly to consumers, we avoid paying commissions and advertising fees to intermediaries, including global distribution systems and online travel agencies. We also avoid using third-party websites because they tend to favor airlines that charge fees, making it difficult for consumers to make true apples-to-apples price comparisons. As you know, a base fare on Southwest comes with a lot more than a base fare on some other airlines. Ultimately, our cost-effective and Customer-friendly approach allows us to pass savings along to you in the form of low fares. Believe it or not, there is an effort by global distribution systems and online travel agencies to have the government force all airlines to share proprietary booking and pricing data so they can profit from selling our seats. But we will keep fighting the good fight, just as we have for 47 years. And we’re going to keep offering low fares only at Southwest.com. We’re happy to have you onboard today!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

12 SOUTHWEST JULY 2018

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Saludos de Gary

Aún ofrecemos tarifas bajas Cuando Southwest comenzó a volar en 1971, solo 15 por ciento de la población de los Estados Unidos había tomado un vuelo comercial; hoy, más de 85 por ciento ha tomado uno. El motivo del cambio es simple: volar se ha vuelto más asequible y accesible gracias a los bajos costos, que a su vez equivalen a tarifas bajas. Southwest desencadenó una revolución de tarifas bajas que hoy día sigue viva y en perfectas condiciones. Mantenemos nuestros costos bajos de varias maneras: volamos un solo tipo de avión (el Boeing 737); tenemos una política de asientos abiertos que nos permite abordar y despachar los vuelos más rápido; poseemos un alto índice de utilización de aviones, y nuestros Empleados son

extremadamente productivos, solo por nombrar algunos ejemplos. Otra forma, menos obvia, es que nuestras tarifas están disponibles solo en Southwest.com. Al hacer disponibles nuestras tarifas solo a través de Southwest.com, establecemos una relación directa con nuestros Clientes, lo que nos permite ofrecer precios transparentes sin tarifas molestas, y permitir a los Clientes ser sus propios agentes de viajes. Esto incluye no cobrar por cambios de itinerario o por las dos primeras maletas documentadas; encontrar la tarifa más baja disponible en un par de ciudades en un día, semana o mes determinado; aplicar un crédito de viaje no utilizado y comprender los beneficios de nuestras tres clases de tarifas. Como

resultado de nuestro enfoque, la gran mayoría de nuestros Clientes compran sus boletos en Southwest.com. Al comercializar y vender nuestras tarifas directamente a los consumidores, evitamos pagar comisiones y tarifas de publicidad a los intermediarios, incluidos los sistemas de distribución global y las agencias de viajes en línea. También evitamos el uso de sitios web de terceros porque tienden a favorecer a las aerolíneas que realizan otros cargos. Como usted sabe, una tarifa base en Southwest viene con mucho más que una tarifa base en algunas otras aerolíneas. Nuestro enfoque rentable y amigable con el Cliente nos permite transferirle a usted los ahorros en forma de tarifas bajas. Por extraño que parezca, hay un esfuerzo en curso por parte de los sistemas de distribución global y las agencias de viajes en línea para que el gobierno obligue a Southwest y a todas las aerolíneas a compartir datos privados de reservas y fijación de precios para que puedan beneficiarse vendiendo nuestros asientos. No obstante, seguiremos con esta lucha justa, tal como lo hemos hecho durante 47 años, y seguiremos ofreciendo tarifas bajas solo en Southwest.com. ¡Estamos felices de tenerle a bordo hoy!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

14 SOUTHWEST JULY 2018

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Gigi’s Cupcakes Take Flight Share America’s favorite cupcake with those you love from sea to shining sea.

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ou’re in for a real treat. No matter where you live in the continental U.S., you can now get Gigi’s Cupcakes and baked goods shipped directly to family and friends regardless of where they live. “For years customers made it clear that Gigi’s needed to find alternative avenues to serve our many customers and fans who may not live close to a current bakery or want to send a delicious gift to friends, family or clients,” says Judy Renfrow, CEO of Gigi’s Cupcakes. Gigi’s Cupcakes have been loved in our bakeries for the past 10 years and are best known for the Signature “Gigi’s Swirl” cupcake. Every Gigi’s bakery offers a diverse selection of gourmet desserts, including

special holiday themed cupcake boxes, mini cupcakes, custom cakes, cheesecakes and stuffed cookies. Every location also has Gluten Friendly cupcakes as well as unique flavors and local favorites. Gigi’s worked hard to solve the challenges of shipping our cupcakes to guests and our new Classic style cupcakes use the same highquality ingredients and deliver the same fabulous taste as those served in our local bakeries. Founded in 2008 by Gina “Gigi” Butler in downtown Nashville, Tenn., Gigi’s Cupcakes has grown to become America’s favorite cupcake franchise with nearly 100 locations nationwide.

Gigi’s Cupcakes offers a wide variety of high-quality, freshly baked goods. Each treasured cupcake recipe comes from Gigi’s family, and every cupcake is baked fresh daily using premium ingredients then decorated by hand with swirls of rich, creamy frosting. Classic versions of Gigi’s delectable cupcakes, cookies, brownies and more are made fresh daily and can be ordered anytime via the Gigi’s Cupcakes website at gigiscupcakesusa.com and delivered fresh in as little as 24 hours. Gigi Butler Founder of Gigi’s Cupcakes

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A short drive east of Atlanta’s international airport is America’s premier lake and golf resort community, Reynolds Lake Oconee. Here we welcome residents and visitors from around the world. Discover how we make finding your dream home easy, so you can relax and enjoy our year-round vacation lifestyle. Homesites from $100k to $2.5m. Residences from $400k to $5m+.

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*Excludes holidays and subject to availability, club credit for promotional purposes only. Real estate and other amenities are owned by Oconee Land Development Company LLC and/or other subsidiaries and affiliates of MetLife, Inc. (collectively, “OLDC” or “Sponsor”) and by unrelated third parties. Reynolds Lake Oconee Properties, LLC (“RLOP”) is the e

an offer to sell nor a solicitation of offers to buy OLDC-owned real estate in Reynolds Lake Oconee by residents of HI, ID, OR, or any other jurisdiction where prohibited by law. As to such states, any offer to sell or solicitation of offers to buy applies only to Resale Properties. Access and rights to recreational amenities may be subject to fees, membership dues, or othe

properties, obtain the Property Report required by Federal law and read it before signing anything. No Federal agency has judged the merits or value, if any, of this property. Void where prohibited by law. WARNING: THE CALIFORNIA DEPARTMENT OF REAL ESTATE HAS NOT have been registered with the Massachusetts Board of Registration of Real Estate Brokers and Salesmen at 1000 Washington Street, Suite 710, Boston, Massachusetts 02118-6100 and the Bureau of Consumer Financial Protection at 1700 G Street NW, Washington, D

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YO U R P ER F E C T L A K E & G O LF H O M E AWA I T S.

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s Lake Oconee Properties, LLC (“RLOP”) is the exclusive listing agent for OLDC-owned properties in Reynolds Lake Oconee. RLOP also represents buyers and sellers of properties in Reynolds Lake Oconee which OLDC does not own (“Resale Properties”). OLDC is not involved in the marketing or sale of Resale Properties. This is not intended to be may be subject to fees, membership dues, or other limitations. Information provided is believed accurate as of the date printed but may be subject to change from time to time. The Ritz-Carlton Reynolds, Lake Oconee is a private commercial enterprise and use of the facilities is subject to the applicable fees and policies of the operator. For OLDC

RTMENT OF REAL ESTATE HAS NOT INSPECTED, EXAMINED, OR DISQUALIFIED THIS OFFERING. An offering statement has been filed with the Iowa Real Estate Commission and a copy of such statement is available from OLDC upon request. OLDC properties 1700 G Street NW, Washington, D.C. 20552. Certain OLDC properties are registered with the Department of Law of the State of New York. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM SPONSOR. FILE NO. H14-0001.

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Our Star

“I love coming to work every day and being myself.” —STEPHANIE SUMIDA , FLIGHT ATTENDANT

Since becoming a Flight Attendant in 2013, Stephanie Sumida has welcomed Customers onto planes with open arms. She enjoys amusing Customers by playing bingo mid-flight and donning elaborate accessories during the holidays. An avid runner and outdoor enthusiast, Stephanie carries her zest for life from the aircraft to the Rocky Mountains. She recently soloed her first 14er—a mountain that tops 14,000 feet. Stephanie also has a heart of gold: One year, she clipped coupons and used them to purchase supplies that she then donated to local charities. If she’s not out for a run, climbing mountains, or bargain hunting, Stephanie is providing the highest level of Hospitality to Customers. —Cindy Hermosillo, Communications & Outreach

BARGAIN BIRD “I enjoy my time in Midland–Odessa in Texas. Not only is everyone nice, I’ve found a gem of a place with the best chicken wings for 25 cents each.”

To thank Stephanie for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Stephanie!

LOTS OF LAUGHS “I’m so fortunate to be able to spread the love to everyone I meet at work. Every flight, I use a pair of Groucho glasses to make Customers laugh—the kiddos get a real kick out of them.” ON THE MOVE “I may start off my day in sunny San Diego and end up in breezy Amarillo—I’m in constant motion.”

PHOTOGRAPHY BY DANIEL BEDELL

SECOND HOME “I’ve learned that Southwest will always be here for me. Southwest is my Family. It’s my safe place, my happy place.”

18 SOUTHWEST

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The A-List

“I love picking any seat I want!” —AYDEN BICHSEL , AGE 6

How many flights have you been on in the last six years? Chances are Ayden Bichsel has you beat. This young jetsetter started flying Southwest when he was just 3 weeks old, and he hasn’t stopped since. After celebrating his sixth birthday last month, Ayden hopped on a plane with his dad, Brad, to visit his grandparents in New York City. After a connection in Baltimore, the second leg of their journey to Long Island marked Ayden’s 300th career flight. As you can imagine, a passion for travel runs in the family. Ayden’s parents, a traveling music duo known as Brad + Rebekah, are A-List Customers, too. Dad even has a Companion Pass. Congrats on reaching an exciting milestone, Ayden. We’re looking forward to 300 more! —Adam Hernandez, Communications & Outreach FAVORITE THINGS “Wherever Daddy goes for coffee, I love to get a cookie and hot chocolate. I also like ninjas and superheroes.”

TRAVEL TIPS “I make sure Momma and Daddy’s iPad and headphones are fully charged and full of fun things to watch and play.”

BUCKET LIST “I want to go to Disney California Adventure Park because I’m finally tall enough to ride Radiator Springs Racers.”

Ayden and Brad’s travels earn them A-List status through

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Visit @southwestair on Instagram to go behind-the-scenes on Ayden’s 300th flight.

PHOTOGRAPHY BY KING LAWRENCE

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Spotlight

FINTASTIC TV

Jawsome Entertainment

Southwest helps celebrate Shark Week’s 30th anniversary. Discovery Channel’s Shark Week is celebrating its 30th anniversary this year, and Southwest is joining in on the fun by proudly partnering with the iconic television event. After three decades and hundreds of shows, Shark Week 2018 will celebrate the 30-year milestone with new, jaw-dropping shark stories and groundbreaking insight into some of the world’s most unique shark species in the world. From July 22–29, viewers will enjoy episodes filmed all over the globe, from California to South Africa, and learn about different species of sharks, from great whites to makos. This summer, as part of Southwest’s free live television offerings, Customers onboard Southwest flights can enjoy exclusive content through the

Shark Week on-demand channel via the entertainment portal. Customers can even watch the prepremiere episode of “Great White Abyss” before it airs during Shark Week—in the episode, an expedition goes to Mexico’s Guadalupe Island, a hot spot for great white sharks. Viewers can also get their Shark Week fix by checking out previously aired episodes, including fan favorites like “Shark Trek,” “Nuclear Sharks,” and “Sharks and the City: LA.” Want to experience sharks up close and personal? Southwest Airlines and Discovery Channel are sending a winner and a guest on a fintastic San Diego vacation. The winner and their guest will receive a five-day, all-inclusive great white shark cage dive trip, which will take them from San Diego to Guadalupe Island aboard Islander Charters. Enter the Dare to Dive sweepstakes at Southwest.com/ sharkweek. It wouldn’t be a true Shark Week celebration without some additional surprises along the way. Be sure to follow the hashtag #SharksTakeFlight to see this partnership reach new heights. —Michelle Agnew, Communications & Outreach

PHOTOGRAPHY BY LEICAFOTO/ISTOCK

Watch exclusive Shark Week content on your Southwest flight.

22 SOUTHWEST JULY 2018

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5/22/18 1:53 PM


Community Outreach

CLASS ACT

Teaching the Dallas Difference Leaders in hospitality share tips

for top-notch customer service. Southwest Airlines and VisitDallas, the city’s convention and visitors bureau, partnered to host their first customer service master class: It’s Hospitality, Y’all. Held in March, the free, one-day, immersive experience for hospitality workers featured sessions led by some of the best in the business in North Texas. Linda Rutherford, Southwest’s Senior Vice President and Chief Communications Officer, said, “This class was about how we make people feel—getting back to basics and leaving an impression on visitors that will keep them coming back.” The program was built upon best practices that everyone in the hospitality industry can use to enhance the customer experience for visitors to Dallas. Phillip Jones, the president and CEO of VisitDallas, said, “Attractions may get people to Dallas, but our hospitality brings them back.” Here’s how you, too, can deliver great hospitality:

Every negative customer experience is an opportunity to flip the script. Shep Hyken, the “chief amazement officer” of Shepard Presentations, explained how to turn a Moment of Misery™ into a Moment of Magic®. Start by providing internal hospitality. Steve Goldberg, Southwest’s Senior Vice President of Operations and Hospitality, talked about creating an environment where employees feel welcome and appreciated, and then empowering employees to create that same environment for customers. Give customers what they want again and again. That’s how Carl Sewell recommends creating customers for life. Sewell, leader of Sewell Automotive Companies and author of Customers for Life, received the inaugural VisitDallas Legends Award for his focus on customer service. Throw in “surprise and delight” moments. The master class attendees weren’t expecting a high-energy welcome featuring a drum line. The participant celebrating a birthday likely didn’t anticipate a cake and a serenade from his newest friends in the hospitality industry. Go a step beyond customer expectations by creating memorable interactions. Learn more about Dallas’ outstanding hospitality at visitdallas.com. —Emily Samuels, Communications & Outreach

PHOTOGRAPHY BY JOSEPH HAUBERT

Southwest and VisitDallas teamed up to put on a master class on customer service.

24 SOUTHWEST JULY 2018

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

Dear Southwest, After boarding our plane from Houston to Kansas City, we had to deplane. While we were waiting on the new plane, Captain Dennis Meadows got on the ground and helped these sweet girls color. I love Southwest! He handled the situation very well, and I was very impressed! —Michelle Turner

ILLUSTRATION BY LEVI HASTINGS

CAPTAIN CHIVALRY

Recently, I boarded a Southwest flight while six months pregnant and with a 20-month-old toddler at hand. I was by myself and scared to fly the three hours, but I knew it was the only way to see family. I didn’t know what the flight would bring since my son was turning into a real wiggle worm. While finding my seat, I was greeted by Captain Stephen Roth, who was on a flight back home after several days of working. He offered to sit by me and insisted he help me with my bags and my son. He said, “I know how it is having a toddler when nobody wants to sit next to you—let me help you.” It was one of the nicest gestures someone could have given me, considering the state that I was in. In the hours that followed, Captain Roth offered to get me drinks and never batted an eye when my son was cranky. I’ve never felt so taken care of on a flight. Captain Roth continued his chivalry when we exited the plane and my son’s stroller wasn’t at the gate. He gladly pulled the strollers out of the plane for me and other patrons so that we could get on our way. Captain Roth’s small acts of kindness will not be forgotten. Thank you for instilling such great customer service in your employees. —Kyla Hemelt

26 SOUTHWEST JULY 2018

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ONE TEAM. ALL HEART.

In February, my flight was snowed-in a bit in Pittsburgh, delaying departure of the boarded plane. Then the captain announced that the crew was being removed to staff a more pressing flight. The passengers collectively groaned with the news. Then I noticed a seated passenger in a leather jacket, First Officer Timothy Baker, hopping up to join the flight attendants in the rear of the plane, and quickly passing out refreshments

and reassuring comments to the passengers. When he rejoined the flight attendants, I heard a bit of the conversation, which sounded like a caring family. It was very much like what I read in Gary Kelly’s article in that month’s magazine about employees treating each other like family, and treating passengers like guests. Timothy obviously believed passing out peanuts off-duty was just as much in his job description as flying an airplane on-duty. —Andy Ambrose

FLIGHT OF THE DUCK

My fiancé, Ric, and I have a silly game of hiding a small rubber duck. On a recent trip, I gave flight attendant Sheila Knutson the duck and asked her to give it to Ric sometime during the trip. She made the whole “duck” experience a flight to remember. While Ric was suspicious that I had given the duck to the flight attendant, Sheila did a great job of playing clueless. Not only did she “quack” over the speakers, but she also offered him “quackers.” Numerous times she asked me questions about the history of the duck and our hiding game—even the captain made a personal announcement to Ric about the duck. We’ll always have a special memory of this flight. It’s flight attendants like Sheila who reflect the culture of Southwest Airlines and make flying enjoyable. —Donna Vaughan A WALK FOR KORBIN

Customer service supervisor Cam Lozano recently came to my rescue. I am a quadriplegic and travel with my service dog, Korbin, from Canine Companions for Independence. I was trying to begin my vacation a day early to avoid the incoming Hurricane Irma, but the airport was jammed with people. Needing to board first, I always arrive at the gate far in advance. Between the prolonged wait and crowds of people, I realized that Korbin was in need of a toilet break, but the nearest pet relief area was one concourse over. I was beginning to panic when Cam approached me and offered to take Korbin to the pet relief area in the adjacent concourse. I was so relieved and appreciative. When they didn’t return for some time, I began to get nervous. When I saw them sauntering through the concourse, I let out a sigh of relief. Cam apologized for taking so long. He took Korbin to the pet relief area, where he said he just walked around. He took this as a sign Korbin didn’t “approve” of the accommodations, so he took him to an actual grass area where he went happily! He took a tense situation and turned it into an experience I’ll never forget. I boarded with a smile. —Luke McGregor

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of

Today, Rick credits It’s Just Lunch

research and found it to be the right

his time and energy, online dat-

with introducing him to the love of

“match” for me.

ing had begun to feel like Rick

his life, Kristina.

Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there. There had to be a better way. That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

it's just lunch.indd 2

Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was to-

Rick: The interview process was

tally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely

unmanageable

and

daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.

11/6/17 2:12 PM


Promotion

When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

Best part of the IJL experience? K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant. And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands. Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

How has your life changed since? to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

quently impersonal world. Having a real person on your side, helping to find

on creating high quality matches in low pressure situations. In 26 years, dates.

Make

meeting

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

someone

800-858-6526 or itsjustlunch.com.

After swapping phone numbers with someone you are attracted

we get to know you and your relationship goals.

to, do you text or call? Percent of singles who text by age:

57%

67%

2. Your match is hand-selected and

at ease with anyone else.

your date arranged. We’ll even make the restaurant reservations.

AGE 45-54

AGE 35-44

43%

AGE 55-64

80%

AGE 25-34

30%

AGE 65-74

3. Meet your date face to face over lunch or drinks after work.

4. Call us with feedback after your

I mean, who else could take some-

date.

thing as commonplace as popcorn and

5. Put your membership on hold if

IT'S JUST LUNCH MATCHMAKERS

14%

special a priority. Get in touch at

just be who I am, and I’ve never felt so

19%

15%

they’ve set up millions of first

that I am confident! I can

refreshing.

5 MIN OR LESS

16%

DON'T KNOW

The success of It’s Just Lunch is built

own skin. He loves the fact

turn it into a food group? It’s totally

IMMEDIATELY

the right partner is a huge plus.

1. Through a series of conversations,

things she enjoys, the passion she has…

“first date” again?

fast paced, always connected, and fre-

K: He’s comfortable in his

smart. The way she ‘geeks out’ on the

decide if you want to see a

R: Dating is a real challenge in our

IJL SIGNATURE MATCHMAKING PROCESS:

ity; she’s self-confident and brilliantly

How long does it take you to

Advice for singles considering IJL?

What makes you two a great match?

R: She’s got this gigantic personal-

DATING TRENDS

R: It’s like a piece of me that had ceased

sparks flew! (No sparks? No problem. We’ll get to work on your next match.)

You receive a text from guy / girl you just had a good first date with. Thoughts?

79% LOVE IT MELISSA BROWN

SARA DARLING

JULIE LOPEZ

"Dating shouldn’t feel

“ The best way to get to

“Dating is such an

like a job. Finding a

know someone is face to

important part of your

match takes a lot of

face. You can only feel

life and shouldn’t be left

work – but let it be my

“chemistry” if you are

to chance. You’ve got to

job. Then you can go

next to someone looking

be proactive and market

have the fun."

into their eyes.”

yourself.”

20% TOO SOON

1% CREEPY

IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

it's just lunch.indd 3

11/6/17 2:12 PM


from the editor

Dear Reader,

Pearland, on weekends, offers live music by local artists around town. Bring your appetite to Pearland – prepare to love it!

VisitPearland.com

pcvb_swa_dining_ad.indd 1 F1_edletter_ak.indd 32

Wait, you say. Don’t most of these treats count as desserts? Not if you think about that word. How can it be dessert if you didn’t deserve it? A piece of shoofly pie—a pie crust with sticky molasses filling—is not a dessert if Mrs. Mattern presents it to you with a glass of milk absent a single penitential vegetable. No, this is a snack. Mrs. Mattern taught me that a snack is something more than some food unconsciously stuffed into the mouth while driving or staring at a screen. Whether it’s a packet of goodies laid on my seat tray, a cookie baked by my talented daughter, or one of the many delights you can find in this issue, the best snack is an un-dessert. An extra. Or, if you want, a blessing.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY BURWELLPHOTOGRAPHY/ISTOCK

Savor an international palette of restaurants during your stay in Pearland. With over 140 dining choices including the widely acclaimed Killen’s Steakhouse voted #6 on the top 20 list of steakhouses in the country by Daily Meal and Killen’s Barbecue noted for its smoked meat offerings. Also adding a bit of local flavor to the mix is King’s Biergarten serving authentic German/Austrian cuisine and Central Texas Style BBQ for over 40 years.

Snack is one of those words that sound like what they are. I don’t mean onomatopoeias like bam or whoosh or flick, which just imitate sounds. I mean a word that captures an essence. Take moist, the moistest of words. And dry, which sounds completely lacking in humidity. And joy—try to say that without your mood lifting a little. (Mood, on the other hand, sounds kind of moody to the ear.) And snack. A morsel of a word. When I hear it, I think of Mrs. Mattern, who lived next door to us when I was a kid in suburban Philadelphia. Born in the early 1900s to an Amish family, Mrs. Mattern concocted molasses-forward snacks that were the pride of the neighborhood. Any kid showing up at her door would be guaranteed a delight unknown to most ’60s-era children: sweet brown bread with a schmear of crab-apple sauce. A piece of shoofly pie. Half an apple smothered in peanut butter. And, my favorite, rice pudding.

5/24/18 10:40 AM 6/4/18 2:15 PM


THESE DOCTORS ARE AMONG

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DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

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AUSTIN Jennifer L. Walden, MD 5656 Bee Cave Road Austin, TX 512-328-4100 DrJenniferWalden.com Super Doctors – Texas

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CLEVELAND Paul Vanek, MD 9485 Mentor Avenue Mentor, OH 440-205-5750 MentorPlasticSurgery.com Castle Connolly – Top Doctors

GRAND RAPIDS, MI Steven L. Ringler, MD 1151 East Paris, SE Grand Rapids, MI 616-328-8800 StevenRinglerMD.com Best Doctors, Inc. – Best Doctors in America®

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MIAMI Alberto S. Gallerani, MD 20950 NE 27th Court Miami, FL 305-933-6545 DrGallerani.com Super Doctors – South Florida

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All Doctors are Board Certified

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ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

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ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors

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TIFTON, GA ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 1610 John Orr Dr., Tifton, GA 229-386-5222 TheSpineAndScoliosisCenter.com Castle Connolly – Top Doctors

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5/30/18 9:46 AM


feedback

MY IDEA OF A PERFECT UNPLUGGED VACATION IS ...

... flying to El Paso with my bestie and road tripping across New Mexico together. ... spent poolside. @KELLIEROSE914, VIA INSTAGRAM

@DAEDALUS_RI, VIA TWITTER

... a daiquiri, a lazy river, and a babysitter! @ERINWAFERHAWLEY, VIA TWITTER

... cycling with my family anyplace scenic. @DOMER94, VIA TWITTER

... hiking through the Virgin River between sandstone canyons—our hearts full of awe, excitement, and fear all at the same time. @LIZZOFOSHIZZO_, VIA INSTAGRAM

It’s a Southwest Summer!

In our May issue, we featured 36 awesome places to unplug. Then, we asked you to share your favorite escapes using #SouthwestSummer.

... horseback riding at Pismo Preserve [in California].

... in Costa Rica, glamping in the rainforest. @LJPGATOR, VIA TWITTER

@NANCYDBROWN, VIA TWITTER

... fishing for salmon in a boat [on] Lake Michigan. @JANYE7, VIA TWITTER

... friends, family, and a sandy beach. @LEEPLFAITH, VIA INSTAGRAM

34 southwest july 2018

F2_feedback_DE.indd 34

6/12/18 9:01 AM


The best bra is one you never think about THIRDLOVE.COM

thirdlove.indd 1

5/18/18 4:07 PM


... hiking and camping in the majestic Red River Gorge, where there are bears, but no bars (on your phone). @HOOKEDONHARMONY, VIA TWITTER

... up in the mountains with nobody around for miles. @PLAYDREAMTHINK, VIA TWITTER

... walking out on the bayside beach on Cape Cod, no technology, and a beautiful sunset. @MRSPLOTKIN, VIA TWITTER

... a camping trip in Supai, Arizona. @PETER_ERNI, VIA TWITTER

R ESTAURANT • BAR • RO OF TOP

... exploring a new-to-us beach with my husband. @SKYEKMB, VIA TWITTER

MUSIC THAT ON BROADWAY

... kayaking with family and friends at a local lake! @MCKEONLEE12, VIA TWITTER

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/contact-us.

EVERYBODY’S ITCHIN' TO HAVE A LITTLE FUN 300 BROADWAY, NASHVILLE, TN OLERED.COM

F2_feedback_DE.indd 36

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

6/12/18 9:08 AM


hotze.indd 1

9/28/17 3:07 PM


SUMMER SWEETER WITH

MAKE

CERTIFI

CERTIFIED

ED PALEO

PALEO

By switching from sugars to better-for-you, plant-based SweetLeaf® Stevia products, you can reduce calories, carbs, and sugars while still keeping great taste in your food and drinks, without artificial ingredients. Find recipes you’ll love and more at SweetLeaf.com.

NO SUGARS

Raspberry Sherbet

INGREDIENTS:

® tLeaf 3 packets Swee tener ee Sw ia ev Organic St 2 cups yogurt ¼ cup milk juice ½ cup raspberry ice ju ge an or . 1 Tbsp 1 tsp. vanilla up 1 banana, cut

ZERO CALORIES NO ARTIFICIAL INGREDIENTS NON-GMO NON-GLYCEMIC RESPONSE

Vegan Peach Sherb et INGREDIEN TS:

nts. Once er all ingrediem maker DIRECTIONS: l, blend togeth ea In a large bow the mixture into an ice crutes. Serve in blended, pourtil thick, about 30-40 minjoy. Serves 6. and churn un s or small bowls and en ice cream cone

1½ to 2 tsp. Sw Peach Mango eetLeaf ® 12 oz. peache Water Drops™ s, sliced and 1 large bana na, cut in ha frozen lf and frozen DIRECTION 1 cup almon S: d milk, vani lla flavor Place froz peaches an for 1 minuten d b an an e. a A into a blend dd SweetL and almon eaf Peach M er ango Wat . Pulse down sidesd milk. Pulse for an ad of d it th ional minut er Drops e blender an minutes un e. Sc d Serve imm til mixture has the copulse for one to two rape freezer untiediately or place in a nsistency of sherbetmore l ready to se co . rve. Servesvered container in th e 6.

NUTRITION FACTS PER SERVING: Calories 120, Carbs 23g, Fats 1g, Protein 4g, Sodium 55mg, Sugars 21g

NUTRITION FACTS PER SERVING: Calories 46, Carbs 11g, Fats 1g, Protein 1g, Sodium 25mg, Sugars 7g

SweetLeaf’s delicious products are available at natural food and grocery stores or online retailers.

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6/5/18 1:27 PM


PLAY Number

It takes

50

hours to make a friend.

According to a study conducted by University of Kansas professor Jeffrey Hall and published in the Journal of Social and Personal Relationships, you can forget about fast friends. The path to becoming BFFs requires time—and not just any hours will do. “For working adults, more time at work was associated with less closeness in friendship,” Hall says. “Instead, time spent in leisure, at home, or at play really mattered.” In all, you’ll have to dedicate 50 hours to graduate from acquaintance to “casual friend,” 90 hours to jump to “friend,” and 200-plus hours to claim “close friend” status. The good news? That gives you plenty of time to finish making those friendship bracelets.

QUALIT Y TIME The study, which focused on KU students, found that undergrads spend nearly a third of their waking hours with one close friend.

PHOTOGRAPHY BY DESIREE ESPADA

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PLAY Drink

MAKE IT ↙ Add 1 ounce Deep Eddy Ruby Red Vodka, 1 ounce fresh orange juice, ¾ ounce banana liqueur, and ¼ ounce simple syrup to an ice-filled cocktail shaker. Shake to combine, and then strain into a coupe glass. Top with ½ ounce prosecco, and garnish with an orange twist.

ORDE R THIS

Mad Cap Mimosa

We won’t tell if you count this as a serving of fruit.

If an apple a day keeps the doctor away, what happens if you try an orange, a grapefruit, and a banana? The folks at AMK Kitchen Bar in Chicago aimed to find out. (Well, sort of.) The gastropub in the Windy City’s Bucktown neighborhood rewrote the mimosa playbook, packing in different fruits along the way. Deep Eddy’s grapefruit-infused Ruby Red Vodka provides the base, and a quick pour of banana liqueur rounds out the bracing acidity that typically comes with the brunch staple. (The usual OJ and prosecco complete the prescription.) Try one and call us in the morning.

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PHOTOGRAPHY BY NICK CABRERA

6/7/18 10:42 AM


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PLAY Sleep

EYE ↘ A mini library, an air-purifying plant, and antique nightstands contribute to each room’s distinctive vibe.

NOSH → Book ahead for A Rake’s Progress, the farm-to-table favorite helmed by James Beard Award–winning chef Spike Gjerde.

TUNE IN ← Full Service Radio, a community podcast network, broadcasts from the lobby. Shows explore everything from globalization to home brewing.

WORK OUT ↓ Run alongside locals, join a yoga class, or connect with a trainer via Urban Athletic Club, the hotel’s fitness partner.

CHECK IN

A lot changed when a 110-year-old neoclassical church was transformed into an eclectic 220-room hotel in Washington, D.C.’s Adams Morgan neighborhood. Wooden pews were doused in colorful hues, organ pipes were hung from the ceiling as an abstract chandelier, and Sunday sermons were replaced by brunch service. But one thing stayed the same: It’s still a community gathering place. Spend time in the lobby and you might encounter a gallery owner waiting to be interviewed at the in-house radio station or glimpse guests mingling over drinks under stained-glass windows. Pull up a seat and join in; this kind of communion is hard to beat. From $268

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

PHOTOGRAPHY BY ADRIAN GAUT

The Line DC

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6/7/18 3:33 PM


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FlexiSpot Bike V9 turns “ho-hum” afternoon meetings into active, energizing work sessions that spark creativity and collaboration. The sleek part exercise bike, part standing desk design fits comfortably in any size conference room and allows you to sit, stand, or cycle, no matter the meeting. Starting from $44 per month.

FlexiSpot Under Desk Bike V9U fits beneath your existing desk and keeps you in motion while working so you can burn more calories at the office. It’s perfect for days you can’t make it to the gym, and it comes fully assembled for quick, hassle-free setup.

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PLAY Shop BUY LOCAL

Baby Toy prim society A graphic designer is behind these color swatch teethers. $40; primsociety.com

Coasters whitney winkler These hand-painted tiles are pretty and practical. $48; whitneywinkler.com

Found in Memphis

Tennessee native Mary Claire White shares her love of candlemaking. Even before Mary Claire White opened a boutique in the Broad Avenue Arts District, she was a candle guru. “It’s a pet peeve of mine when you light a candle and it doesn’t smell up the room,” White says. “I extensively tested fragrances to find ones that were high quality and smelled amazing.” The result is a series of soy-based candles made by her team at Falling Into Place, a gift shop that features Memphian-made goods. Find a favorite scent or create your own at one of White’s monthly candle-making workshops. “The fragrances are in pretty glasses with cork tops, and I serve wine—it’s an experience.”

Vintage heirlooms serve as inspiration for these modern minimalist, accessories. $36; questionthean swer.com

Coloring Book signet sealed With this illustrated guide, you can put your artistic touch on Memphis landmarks. $20; signet sealed.com

PHOTOGRAPHY BY MICKI MARTIN

What’s your sign? Pick up White’s astrology-themed candles and more at fallingintoplace.net.

Hair Pin question the answer

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6/11/18 1:18 PM


MY MOMENT

to celebrate!

Discover more ways to play and enjoy new luxury accommodations, our world-class spa and salon, award-winning dining, gaming and entertainment! Experience every moment, all in one great destination.

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JOB TITLE: MY CELEBRATE MOMENT

6/7/18 8:48 AM


PLAY Tool

Roast of the Town

This convenient kit is brewing up something great.

Ditch your French press and toss those plastic pods. Thanks to Dripkit ($28 for 10 packs), pour-over coffee can be ready in two minutes—no heavy machinery required. The steps to a perfect cup of coffee are simple: Boil water, open the Dripkit and place it over your mug (the notches make it easy), and add the water— once it drains, repeat the last step two more times. The paper packs contain 14 grams of single-origin coffee that’s grown on a family-owned farm in Guatemala. Dripkit also offers a monthly subscription service, which eliminates that frantic scramble whenever you discover that your caffeine well has run dry. In other words, this ain’t your average joe.

Need a spot to unwind? We love these coffee shops.

Cocoa Cinnamon in Durham, North Carolina, has cozy exposed brick and killer espresso. Slow by Slow in Boise, Idaho, is known for its pastries and knowledgeable baristas. Oddly Correct in Kansas City, Missouri, has its own line of beans that are available for purchase online.

PHOTOGRAPHY COURTESY OF DRIPKIT

For more on how to make your java, visit drip kit.coffee.

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RESTAURANT OF THE MONTH

Chicago / Downtown Italian Village Restaurants-Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2017. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Disneyworld/Universal/Orlando, FL

CHRISTINI’S CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's nest Italian restaurants. www.casa-d-angelo.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com

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WORK Trip

DRINK ↖ At Marliave, sip a Boston Tea Party: tequila, Earl Grey tea, ginger beer, and lemon.

DISCOVER ↓ Opened a few blocks away in 1825, Brattle Book Shop now occupies a three-story spot packed with used and rare titles. EXPLORE ↑ Visit 16 sites, including the Paul Revere House, along the Freedom Trail, which starts at the Boston Common Visitor Center.

WALKING DISTANCE

Boston

STAY ↑ At The Godfrey Hotel Boston, a sleek neighborhood newcomer, ask the front desk about joining a running group.

Packed with historic haunts and innovative eats, Downtown Crossing delivers a winning blend of old and new.

EAT → New England–inspired dishes abound at Townsman. Share regional oysters before the main event: braised Vermont pork shank. ILLUSTRATION BY ANDREW JOYCE

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WORK Solution

Refine Your Morning Routine

To make the most of your a.m. hours, author Benjamin Spall suggests starting each day the same way. Why is it important to have a morning routine? “It allows you to begin each day with intention and bring small wins with you the rest of the day. In my research, I found that almost none of the world’s best and brightest leave their mornings to chance.” From preparing coffee a certain way to meditating, everyone’s routine is different. Are there any underlying principles? “Your morning routine will and should be adjusted throughout the seasons of your life, and these changes should be deliberate and in accordance to your deepest values and changing priorities.”

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In your book you discuss the importance of a “travel-ready” routine. What does that look like? “Think of it as doing the smallest amount you can to get a reasonably large benefit. For example, you may work out every morning at home—you can still do that on the road. You can go for a run, or, if the hotel doesn’t have a gym, work out in your room. Another idea is traveling with a portable kettle or blender so you can make your favorite drink without having to leave the hotel room. Knowing yourself and your habits also allows for ‘smart scheduling.’ If you sleep well on planes, fly overnight so you can arrive rested and ready to go. Try to do as much of your normal routine as possible, but most importantly, get enough sleep. Otherwise, it’s hard to go through the motions of a morning routine the next day.”

After returning home, how can you transition back to your everyday routine? “First, it’s a good idea to write down your routine, so you’ll remember what you’re getting back to. Second, don’t beat yourself up if you fall out of your routine while traveling. Many people see one missed day or item in their routine as complete failure, and then they’ll come home and fall into unhealthy habits for weeks at a time because of that failure. As humans, we like continuality, and we like to see crosses on a calendar after we do something, but you’ve got to recognize that conditions aren’t perfect when you’re traveling.”

Spall co-authored My Morning Routine: How Successful People Start Every Day Inspired, on shelves now.

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6/8/18 3:58 PM


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5/29/18 1:23 PM


WORK Startup

To learn languages like Ainu and Gangte, visit tribalingual.com.

TRIBALINGUAL BY THE NUMBERS

$240

/ cost of a four-week course

6

/ rare or endangered languages taught

43

/ percent of languages that are endangered

Tribalingual

Here’s how founder Inky Gibbens describes the learning platform: While working in London and doing my Ph.D., I found out that Buryat, the language of my grandparents, was in danger of disappearing. I heard the University of Cambridge was running an incubator for social innovation, so I quit my job and Ph.D. and pitched the idea. That was when Tribalingual was born. We have four- and 10-week courses, with text, audio, and video material, which people can access at their own pace, wherever they are. Once a week, they Skype with a native speaker to learn more about the culture and the environment the speaker

grew up in. Our customers are heritage learners, travelers, linguists, and businesspeople, and our native speakers are united by one mission: to save their culture and language. For us, those go hand in hand. Without culture, language has no life; without language, you can’t understand culture—you can’t understand stories, music, interpersonal behaviors. There’s a danger that, without both, protecting language becomes synonymous with preserving it. At Tribalingual, we’re not interested in mummifying languages so future scholars can look at them in glass bottles. We’re interested in giving them life.

PHOTOGRAPHY BY ADAM VOORHES/GALLERY STOCK

This company is determined to save endangered languages and their cultures.

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EVERY BODY WELCOME.

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SNACK NATION

Forget Einstein’s theory of relativity. The world’s greatest, most comprehensive equation is this: snacks = happiness. It’s that simple (and legend has it that it was discovered after devouring an entire bag of Cheetos). Inspired by that ultimate food pairing, we set out to tell you about irresistible salty, sweet, crunchy, creamy nibbles across the country that are worth their weight in glee. What’s not simple? Starting with a list of possibilities that numbers, roughly, infinity. So we applied some criteria. We focused on snacks that are freshly made, not mass-produced. (For the record, though, Ho Hos rule.) We left out items that could

be thought of as a full meal. (Appetizers? In. Pizza? Sadly, out.) And we favored food you could eat with your hands. (Sorry, pies.) More than anything, though, we wanted our picks to reflect another undeniable truth: that when we travel, snacks are truly special when they speak to the flavors or traditions of their region, evoking a sense of place. That led us to sublime seafood in the Northeast, greasy goodness in the South, and nachos you could only get in New Mexico. Did we miss some sweet spots? Did we ever. Join the conversation via our #SouthwestSnacks Sweepstakes. (See page 4.) In the meantime, happy munching.

By SARAH BAIRD, TOMMIE ETHINGTON, KILEY FAULKNER, MELISSA FLANDREAU, AND TRACY MARSH Photography by STEPHEN DEVRIES / Illustrations by HOLLY WALES

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SOUTHEAST

boudin balls / New Orleans

Cajun perfection? Look no further than these beloved fried orbs of pork sausage, onions, and rice. Grab a few at Toups’ Meatery in New Orleans.

chicken wings / Nashville, Tennessee At Lockeland Table, General Hal’s wings fall off the bone in one saucy bite that marries sweet and heat. But get there early: Chef Hal Holden-Bache’s take on General Tso’s chicken is available only 4–6 p.m., Monday to Saturday.

hushpuppies / Chapel Hill, North Carolina Chef Bill Smith makes this Southern classic shine at Crook’s Corner, where his jalapeno-cheddar version comes with a kick and homemade cocktail sauce.

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plantains / Miami Beach, Florida

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F3_snacks_kdm.indd 56

ain nt Pla

At Havana 1957, expertly salted plantain chips come with your meal. Take it up a notch with the tostones re­ llenos—thick-cut green plantains stuffed with different fillings such as ropa vieja, a Cuban-style stewed beef.

6/11/18 2:56 PM


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HE RE’S TO ...

BOILED PEANUTS

SOUTHWEST

nachos

/ Albuquerque, New Mexico Red or green? At Nexus Brewery, the nachos arrive smothered with your choice of chile and are served with ground beef, chicken, or pulled pork. Pro tip: If you can’t pick a type of chile, spring for “Christmas style”— a mix of both.

cactus fries / Sedona, Arizona The plant that’s synonymous with the Southwest is also a

staple in desert cuisine. At Sedona’s Cowboy Club, the spiky shrub is sliced, flash-fried, and served with a fuchsia prickly pear dipping sauce.

fruit cup / San Antonio After exploring the historic San Antonio missions, head to Fruteria La Mission. At the walk-up window, order a mix of freshly cut favorites—from mango and pineapple to coconut and cucumber—and then douse

them with chile salt, lime juice, or chamoy, a sweet and spicy condiment made from pickled fruit.

chicharróns / El Paso, Texas Cracklins, pork rinds, chicharróns. Whatever you call them, deep-fried pig skins are a must in the South. For three generations, the folks at Martinez Brand Cracklings have been selling the crunchy treat, as well as carnitas and a fiery salsa, at their shop north of the Rio Grande.

It’s the texture that freaks some people out. But to understand—and ultimately love—the boiled peanut, divorce yourself from the crumbly favorite at baseball games and embrace it as a soft legume, caressed by wood-fired flame and educated with salt and time. Jason Clemmon is the owner of Sunrise Grocery, a general store in the North Georgia mountains that’s been around since the 1920s. He keeps a cauldron of boiled peanuts over a fire out front. The nuts cook in brine an entire day. This can’t be rushed. At Nashville’s Black Rabbit, chef Trey Cioccia serves a swankier version, cooked with a fermented variation of his grandfather’s barbecue sauce, and you can pop the entire thing in your mouth, soft shell and all. Both methods evoke a slower place and time, when I can practically hear the crunch of gravel under tires as my dad and I pull over for a bag, drawn by aromas of fire, earth, and fresh mountain air. —Jennifer Justus

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NORTHEAST oysters

cider doughnuts

/ Boston

/ Guilford, Connecticut

Located in the once-industrial Fort Point district, Row 34 adds color to its fried oysters by serving them on lettuce cups with pickled veggies. After breaking for bivalves, make the 10-minute walk to Fan Pier Park—the water views are waiting.

Once you’re done picking your own apples, treat yourself to one (or, let’s be realistic, a few) of Bishop’s Orchards’ doughnuts, made with cider from the orchards. Don’t fret if picking season is over; the market is open year-round.

pretzel bites

brown butter lobster roll

/ Philadelphia

/ Portland, Maine

Knots, twists, sticks, rolls— in all their forms, pretzels have been delighting diners since 600 A.D.—or so the story goes. In the City of Brotherly Love, Strangelove’s adds toasted anise seed and brown butter to its soft bites, and then pairs them with house-made mustard.

Raw bar Eventide forgoes tradition in favor of a more innovative approach—warm lobster meat is dressed in a lemony brown butter vinaigrette and served atop an Asian-style steamed bun. An added bonus: The smallerthan-usual size makes it ideal to enjoy between meals.

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HE RE’S TO ...

WATER ICE C

id er D

ou gh nu ts

Br ow n

Bu tte r Lobs r Rolls te

All ice is water, not all water is ice, and neither one is water ice, the weirdly named treat indigenous to greater Philadelphia. Water ice is a cousin to Italian ice, but while both originated with early 20th-century Italian immigrants, water ice’s semi-frozen consistency sets it apart. Too slushy to hold a scoop and too solid to drink with a straw, it’s served in waxed cups with spoons (though locals cut out the middleman by creasing their cup like a milk carton). Many a Philly kid, careless with a black cherry or chocolate, has ruined a pair of fresh Reebok Classics this way. Get it at independent stands like 73-year-old John’s, O.G. and maker of a superior pineapple, and Bucks County’s Yardley Ice House. Every Philadelphian has their favorite stand. Mine is inside L. Mancuso & Son cheese shop, where owner Phil Mancuso shovels bittersweet lemon from a seasonal sidewalk window, same as when I was a kid. —Adam Erace

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Caviar-topp ed T a t er To ts

MIDWEST tater tots

/ Milwaukee, Wisconsin By adding caviar, a dollop of sour cream, and a handful of chives, Snack Boys has engineered an elevated take on tots. You can order them with a fried bologna slider.

toasted ravioli / St. Louis Don’t let the name fool you: These tasty squares, which date as far back as the 1930s, are fried, not toasted. Salt + Smoke takes them to the next level, stuffing the crispy “ravs” with burnt ends—flavorful pieces of brisket.

buckeyes / Columbus, Ohio

De

vile d E g

Located in Columbus’ historic German Village, Schmidt’s Fudge Haus has been a neighborhood staple since 1960. To make its signature buckeye candy, this confectionery hand-dips creamy peanut butter balls in Belgian chocolate.

gs

pasties / Detroit First brought to Michigan’s Upper Peninsula by Cornish miners, the pasty (pronounced PASS-tee) served as easy-to-carry sustenance on the job. The hearty treat—a pocket of meat, potatoes, and veggies wrapped in a flaky pastry crust—made it down to Detroit by way of food truck, thanks to Motor City Pasty Company.

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HE RE’S TO ...

CHEESE CURDS

ck Hu

l

eb er ry

WEST huckleberry ice cream / Coeur d’Alene, Idaho In the summer, huckleberries blanket the Northern Rockies and locals search for the treat that’s sweeter than a blueberry. Can’t forage? Abi’s Artisan Ice Cream serves fruit-filled scoops, along with sundaes drizzled with a huckleberry glaze.

deviled eggs / San Francisco No, your eyes aren’t deceiving you. The

I ce

Cr eam

deviled eggs at Biergarten really are hot pink—and they’re as flavorful as they are colorful. This pickled take on the hardboiled bites is best enjoyed with a Bavarian beer on the spacious patio.

mixed nuts / Seattle Canon lures in patrons with its worldclass selection of spirits—the collection currently tops 4,000 labels—but the whiskey bar’s food menu is just as impressive in its own

right. The Angostura-bourbon nuts include cashews, pretzels, and caramel corn, which combine for an enviable mix of sweet and salty.

jerky / Denver Thanks to its shelf life and light weight, jerky has long held a special place in the rough-and-tumble American West. Located in the city’s trendy River North Art District, Rebel Restaurant sells its homemade jerky by the ounce.

Ask a Wisconsinite about cheese curds and you’ll get an earful, if not a mouthful. Everyone’s got a story, a tradition, or an almost religious preference. Fresh cheese curds—solid pieces of curdled milk— are small, salty, and chewy, so texturally satisfying that, while your teeth are still working, your hand instinctively reaches for another. In a state that produces more than 3 billion pounds of cheese annually, the choices on how to consume cheese curds never end. Some dip them in marinara at roadside drive-ins. Others get a bag at a farmers market or munch samples at cheese factories. You’ll find them at restaurants, fairs, cookouts. But the fried variation marries two great traditions: agriculture and deep frying. “The real Wisconsin play,” one friend told me, “is to get a burger and, in lieu of fries, get cheese curds.” And really, what could be more American than that? —Jeff Ruby

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Light Bites

From kitchen experts, here are three easy recipes for healthier snacking.

1

black-eyed pea hummus A Southern staple reinvents this spread, lending it a heartier texture and earthier flavor.

4 cups cooked black-eyed peas 4 tablespoons chopped garlic ¼ cup tahini 1 tablespoon cumin 1 teaspoon cayenne pepper Juice of 1 lime 1½ cups olive oil directions: Place all ingredients, except oil, in a food processor. While adding the oil, pulse until the oil combines with other ingredients. Serve with carrots, sliced cucumbers, and pita chips. —Hal Holden-Bache, executive chef, Lockeland Table, Nashville, Tennessee

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2

seasoned fruit The sweetness of basil plays against the acidity of these fruits, while chile powder adds a subtle warmth. ½ cup sugar 1 cup basil leaves 1 big pinch salt 1 small pinch chile powder Juice of 1 lime 8 -12 cups of sliced fruit (1 pineapple, 1 watermelon, 4-6 peaches or mangoes) directions: In a food processor, pulse the basil, sugar, salt, and chile powder until the mix takes on a green tint. Set aside. Toss the fruit in a bowl with the lime juice. Scatter mixture over top to taste. —Adam Erace, food writer and recipe developer

3

frozen yogurt fruit pops Summer should be all about economizing your time, not fussing around in a hot kitchen. This treat is as quick as it is delicious. The color will vary depending on the fruit you use.

4 cups unsweetened fullfat vanilla yogurt 2 cups fresh or frozen fruit 3 tablespoons honey

directions: Place all ingredients in a blender. Pulse until smooth (or chunky for fruit pieces in pops). Pour equally into molds or small paper cups. Place craft stick in center and freeze until solid. —Joshua Blackwell, executive chef, Sweet Jon’s Cafe, Birmingham, Alabama

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These simple fruit pops are sure to brighten your break time.

GO FOR A DIP THESE SPREADS ARE THE CREAM OF THE CROP. SMOKED FISH DIP

/ St. Petersburg, Florida Since 1951, Ted Peters Famous Smoked Fish has specialized in this spread that lives up to its billing.

GUACAMOLE

/ Long Beach, California Ordering Padre’s guac? Add the grasshoppers, a frequent feature in Oaxacan cuisine.

AJVAR

/ Portland, Oregon At Kachka, this Balkan pepper and eggplant blend is served with lavash crisps.

CR AB DIP For more recipes, go to southwestmag.com/ snack-recipe.

/ Baltimore Koco’s Pub turns lump crab meat into a tasty, herb-filled spread. We won’t judge if a spoon’s your vessel of choice.

PIMENTO CHEESE

/ Charleston, South Carolina This Southern favorite stands out at Smoke BBQ, where it comes with rye toast and house pickles.

TAR AMOSALATA

/ Washington, D.C. Cava Mezze’s Greek meze stars whipped salmon roe, lemon, and bread crumbs.

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Every day, my popcorn-loving daughter shows me just how meaningful a snack can be.

KERNELS By STEVE ALMOND Illustration by NATALIE PEREZ

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OF

COMFORT I

f you walked into our little home outside Boston between the hours of 2 and 4 p.m. on virtually any day of the year, you would find a tall, brown-eyed girl seated at the dining room table next to a giant bowl of popcorn. The girl would have her nose buried in a book, and would thus have to reach for the bowl haphazardly, touching at the kernels, selecting the most promising ones by some mysterious process and feeding them into her mouth. This would be my oldest child, 11-yearold Josie, enacting a snacking ritual that has become such an integral part of our lives that it has an official name. It’s called “popcorn o’clock.” As in, “Is it popcorn o’clock yet?” And, “We need to go home right now, Papa! I

don’t want to miss popcorn o’clock.” Josie is not the only person who participates in popcorn o’clock. Other members of the family are allowed to dip into her supply, though none of us would be so foolish as to remove the bowl from her immediate reach. Because, around our house, popcorn o’clock isn’t just a designated grazing period. It’s an event that’s become central to the psychic health of our entire family. If Josie doesn’t get her popcorn fix each afternoon, she transforms from a sweet and sensitive older sister into a dark cloud of discord. And as any parent of multiple siblings will tell you, the difference between a happy eldest child and an unhappy one is the difference between a house full of laughter and one full of tears. july 2018 southwest 65

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I CAN IMAGINE there are some of you out there shaking your heads at this point, wondering how a daily dose of buttery carbs could possibly matter so much. This question fits right in with our popular conception of snacks, which is that they’re a silly indulgence meant to quell our cravings, not feed our souls. As a culture, we tend to put snacks in the Trivial Box, the land of empty calories and spoiled brats.

Snacking has helped Josie grow as a big sister to Jude (left) and Rosalie.

I get it. Before I had kids, I would have agreed with you. But my children, and Josie in

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particular, have taught me otherwise. Lurking beneath the shiny packaging and sticky jingles is an unexpected truth: Snacks are deep, people. At least for us. You see, our firstborn suffers from what experts call neophobia, which, when it comes to food, is what the rest of us call extreme pickiness. I like to joke that Josie’s diet consists entirely of the “P” food group: pasta, pizza, pancakes, and popcorn. If I’m being perfectly honest with myself—something I’m not fond of being—these foods make up more than half of her diet. She’ll eat fruit and cereal and yogurt, sure. But there are entire food groups that are simply off-limits. Vegetables, for instance. And meat. And nuts. And beans. Her designated health food is hummus, but only the plain kind from Trader Joe’s. You get the picture. My wife and I are both adventurous, if not gluttonous, eaters, and we’ve devoted endless hours to pondering how we raised someone who’s so picky at the table. We often blame ourselves, thinking back to Josie’s difficulty with breastfeeding and how much we worried about her caloric intake during her first few months of life. Were we too lenient in allowing her to pick and choose the foods she would eat, or too strict in forcing her to eat stuff she had to gag down? We’ve read all the books about picky eating, food sensitivity, and allergies. What we’ve come to realize is that our actions as parents matter a lot less than Josie’s basic character. She’s a kid who feels a lot of

6/7/18 2:32 PM


IT’S A RITUAL we instituted just a few months later, when Josie enrolled in kindergarten. She would return home from school in a good mood most days. But by dinnertime, she was almost inevitably in a foul mood, one exacerbated by the shame and frustration of having to come to a table laden with foods she often didn’t like. We realized that Josie needed some downtime after school, a chance to unwind from the new social and mental pressures. And so, one blessed day, my wife made her a big bowl of popcorn, covered with melted vegan butter and sprinkled with salt. Almost instantly, we could feel the internal climate of our daughter shift. She sat down at the dining room table with a book and went into a kind of meditative trance. She would respond to questions or comments. But for the most part, she wanted to be left alone to read her book and eat her popcorn. It was a state I recognized intuitively from my own childhood, when I would settle down with my designated snack: a mug of cold milk, into which I would dunk two

w! Ne

anxiety around food, and always has. To her, what she eats isn’t just sustenance. It’s safety versus fear, control versus chaos. Example: Years ago, we walked with Josie to our local movie theater to watch an animated comedy about prehistoric man, mostly poop jokes with a few scary moments. On the way home, Josie spotted a display of cupcakes in the window of a bakery and began begging us to buy her one. When we refused, our otherwise cheerful 5-year-old had a complete meltdown, right there on the sidewalk. Only later did we realize that Josie had been frightened by the movie, and that she’d been looking to that cupcake for comfort. Which brings us back to popcorn o’clock.

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graham crackers, mixing them into a sweet grainy mush that I nursed for an hour or more. What Josie needed was what I’d needed long ago: a dependable pleasure around which she could anchor her emotional life. Popcorn o’clock became a ritual associated with our home. But it proved even more important on the road. Whenever we traveled to see relatives or for a vacation, we made sure to build popcorn o’clock into the schedule. It became our way of reassuring Josie that we see her, that her needs won’t go unmet, even and especially during periods of transition. This has become even more important as she’s had to adapt to the presence of needy younger siblings who are often much more forceful in demanding our attention. Josie has grown into an exemplary big sister, the kind who is fiercely protective of her little brother and sister. But part of the reason she’s able to show this kind of generosity is because she knows we’re looking out for her. The proof, I would argue, is in the popcorn. A COUPLE OF YEARS AGO, I encountered the power of this truth during a vacation in Florida. I had gone to the hotel pool to swim with Josie. A bunch of other kids were already in the pool, including a girl, about Josie’s age, who was quite aggressive in seeking my attention. By this I mean that she began climbing all over me. After a few minutes, I looked around for Josie and saw that she was glaring at me from the edge of the pool. I hurried over to play with her. But she was teary-eyed with rage. When I tried to apologize, Josie walked away. Pretty soon, everyone at the pool was watching this sad drama unfold. Dad pleading for forgiveness and daughter yelling, “Get away from me!” Soon after, it dawned on me why she was so mad. The point of our

6/6/18 1:48 PM


Steve Almond is the author of The New York Times best-sellers Candyfreak and Against Football. His latest book, Bad Stories, was released in April.

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Peace of Mind – Now.

Without leaving the comfort of your seat.

Instructions: is exercise can be done anywhere that people congregate (airports, malls, parks, beaches, etc.). It should be done on strangers, unobtrusively, from some distance. Try to do all five steps on the same person. Expected result: a personal sense of peace. Step 1 With attention on the person, repeat to yourself, “Just like me, this person is seeking some happiness for his/her life.” Step 2 With attention on the person, repeat to yourself, “Just like me, this person is trying to avoid suffering in his/her life.” Step 3 With attention on the person, repeat to yourself, “Just like me, this person has known sadness, loneliness and despair.”

THE COMPASSION PROJECT

Step 4 With attention on the person, repeat to yourself, “Just like me, this person is seeking to fulfill his/her needs.” Step 5 With attention on the person, repeat to yourself, “Just like me, this person is learning about life.”

Variations: 1. May be done by couples and family members to increase understanding of each other. 2. May be done on old enemies and antagonists still present in your memories. 3. May be done on other life forms.

T:4.625”

T:4.875”

excursion to the pool was to get some one-on-one time, a rare commodity with three kids. By playing with this other girl, I’d betrayed her, and done so publicly. She was returning the favor. Before long, Josie had left the pool area altogether. I had no idea what to do. I called my wife, who was back in the room. She had no idea what to do either. And then, suddenly, I checked my watch. It was 2:45 p.m., the heart of popcorn o’clock. I dashed to the front desk of the hotel, explained the situation to the woman there as best as I could, and asked if it might be possible for her to pop up some microwave popcorn. My desperation must have registered, because she popped two bags and poured the popcorn into a fancy pink bowl (actually, it was a giant flower vase), and gave me another half-dozen bags of microwave popcorn, just to make sure. My wife called to deliver some intel: Josie had retreated to our room. I rushed over with the vase held before me like an offering. It was the smell of popcorn that brought my daughter out of hiding, and that allowed me to look her in the eye and apologize for betraying her. I suppose from a certain angle this might register as a case of snack-related bribery. But what was happening in that room felt to me much more like a genuine reconciliation. Josie needed something more than words—a deeper proof of my devotion, a reminder that the love that nourishes us doesn’t just reside in ardent apologies or heart-to-heart talks or even hugs. Sometimes, it takes a double batch of buttered popcorn, shared with your dad, on a hotel bed.

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SPIRIT OF NEVADA

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OF

NEVADA

S PIRIT

PHOTOGRAPHY BY F11PHOTO/ISTOCK

The Silver State is a study in contrasts. You’ll find sweeping deserts and soaring mountain ranges, wildlife and nightlife, and cowboys and showgirls. But there’s one constant: boundless entertainment. By Susan B. Barnes

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PHOTOGRAPHY BY DENISE TRUSCELLO (GWEN AND BACKSTREET)

Gwen Stefani (above) and the Backstreet Boys (right).

SEE A SHOWSTOPPER

“Gwen Stefani: Just a Girl,” the residency featuring the singer’s most popular songs, debuted in June at Zappos Theater at Planet Hollywood Resort & Casino in Las Vegas, and the three-time Grammy Award winner couldn’t be more pleased. “To be able to put on a show that is full of hits that people will know and will represent all these different moments in my life, I think that’s really powerful and nostalgic,” Stefani says. “I’m excited that people get to come along on this journey with me.” In collaboration with Live Nation Las Vegas and Caesars Entertainment, Stefani plans to support the Cure 4 The Kids Foundation by giving one dollar from every ticket sold to the local nonprofit, which serves children facing life-threatening diseases. “I’ve been blessed enough

SPIRIT OF NEVADA

that I have an opportunity to make a difference, and by the time I’m done with the show, we will have raised a ton of money for these kids,” Stefani says. “Vegas is doing something for me, so I wanted to do something for them.” The standout performer and songwriter has sold more than 30 million albums worldwide with her former band No Doubt and as a solo artist. Her third solo album, This Is What the Truth Feels Like, debuted at No. 1 on the Billboard Top 200 in 2016. With so much material to draw on, Stefani says fans are in for a good time. “I’ve thought about all of the little moments—lights, costumes, dancers—and put the show together in a way that I think is really fun.” Performances are scheduled through July, with additional dates in December 2018, and February and March 2019. When Stefani isn’t on stage at the Zappos Theater, pop and R&B master Lionel Richie will headline “Lionel Richie: All the Hits” in August and October. The multiplatinum-selling artist, fourtime Grammy Award winner, and American Idol judge has performed his mega-hits for fans during the two year-residency. Also at the Zappos Theater this summer, the Backstreet Boys are back by popular demand with their “Backstreet Boys: Larger Than Life” july 2018 southwest 71

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residency. The show, which features the group’s chart-topping hits, stellar choreography, and cutting-edge special effects, is scheduled to run through this month, with additional dates in August, October, and November. And if you’re in town in September, don’t miss the final performances of Jennifer Lopez’s residency at the Zappos Theater. In “Jennifer Lopez: All I Have,” Lopez sings and dances to her impressive catalog of hits. A few blocks north of Planet Hollywood, Mariah Carey starts her own residency this month. “The Butterfly Returns” will premiere at The Colosseum at Caesars Palace, a more intimate performance venue that is the perfect backdrop for her worldfamous vocals. If you like old-school soul, get tickets to see legendary singer, songwriter, and producer Stevie Wonder. His limited engagement residency, “The Stevie Wonder Song Party: A Celebration of Life, Love & Music,” will take place in August at the Park Theater at Park MGM hotel and feature plenty of his 32 No. 1 hits. In September, Park MGM’s Park Theater will host “The Crown

Jewels,” a rocking 10-date collaboration between the legendary British band Queen and American Idol alum Adam Lambert. Together, they have played more than 150 shows worldwide, and with this engagement, Queen lead guitarist Brian May says, “We’re ready to take on the ultimate challenge … to dazzle Vegas!”

MARVEL AT MAGIC

There has been something up Penn & Teller’s sleeves for 25 years—that’s how long the duo has been performing in Las Vegas. The “Bad Boys of

Penn & Teller’s tricks dazzle onstage (left), and Adam Lambert and Brian May rock out on tour (above).

PHOTOGRAPHY BY BOJAN HOHNJEC © MIRACLE PRODUCTIONS LLP (CROWN JEWELS)

SPIRIT OF NEVADA

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Magic” showcase their tricks—and sometimes reveal their secrets to the audience—in the Penn & Teller Theater at Rio Las Vegas. The show recently underwent a million-dollar refresh, coinciding with updated theater seating. Fans can expect a few new tricks, too. Be sure to stick around after the show for the meetand-greet. Can’t catch the show live in Las Vegas? Tune in to Penn & Teller: Fool Us on The CW channel; the TV series was filmed in the iconic theater.

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Just a Girl LAS VEGAS

JUNE, JULY & DECEMBER 2018 FEBRUARY & MARCH 2019

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Try an inventive cocktail at the Palms Casino Resort (above), and see Barry Manilow in concert (right).

After eight years away, Barry Manilow has returned to the International Theater at Westgate Las Vegas Resort & Casino for his second residency, “Manilow Las Vegas: The Hits Come Home!” With more than 85 million albums sold worldwide, Manilow is one of the best-selling recording artists in history, with 50 Top 40 singles and 12 No. 1 hits. He has received a Grammy, a Tony, two Emmys, and was inducted into the Songwriters Hall of Fame in 2002. If there’s a secret to Manilow’s success, it seems to lie in one simple musical principle. “I like a melody,” he says. “I like a song that has a lyric you remember and a melody you can’t forget. That’s always been my mantra whenever I’m composing anything.” Manilow’s Las Vegas reign con-

tinues through October. During the 85-minute spectacle, listen for favorites like “Copacabana,” “Could It Be Magic,” “Mandy,” and “Weekend in New England.”

SAVOR THE LUXURY

For more than 40 years, Station Casinos has been welcoming guests to the thrills of Las Vegas. The company’s portfolio includes 10 affordable hotel and casino properties with more than 4,000 hotel rooms just off the world-famous Strip. Palace Station, where Station Casinos’ story began, is finishing up a nearly $200 million renovation. Returning guests and newcomers alike will delight in the midcentury modern stylings of the guest rooms and suites, as well as a nine-screen luxury movie theater and a resortstyle pool with cabanas and, on the

PHOTOGRAPHY COURTESY OF STILETTO ENTERTAINMENT (MANILOW)

SING ALONG WITH A LEGEND

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weekends, a live DJ happy hour. Palace Station also welcomes two new restaurants, joining the ranks of Station Casinos’ dining offerings that have received rave reviews and won multiple “Best of Las Vegas” awards. Featuring everything from authentic Italian to modern Japanese, Station Casinos’ portfolio of restaurants can satisfy any appetite. Need more proof? Look no further than the Palms Casino Resort, where celebrity chefs Bobby Flay, Michael Symon, and Marc Vetri will lend their culinary talents to world-class dining experiences. The Palms is also in the midst of its own renovation. Exciting additions include the newly opened Apex Social Club, a nightclub and music venue on the 55th floor. The panoramic views of the Las Vegas Strip alone are worth the trip. Or seek out the Camden Cocktail Lounge, a refined bar focused on craft cocktails and tableside mixology. When it comes to gaming, Station Casinos’ properties have you covered, with more than 24,000 of your favorite casino games. Choose to double down at the blackjack table, court Lady Luck at the slot machines, or yell, “Bingo!” when your card is full. After indulging in the fast-paced

Sin City scene, take some time for yourself and book an appointment at one of Station Casinos’ awardwinning spas. Holistic treatments like massages, facials, and body treatments will leave you refreshed and ready for another night out on the town.

REVEL IN OLD VEGAS

Housed downtown in a former courthouse, The Mob Museum tells the story of organized crime at home and abroad. In addition to displays on infamous mob bosses, the St. Valentine’s Day Massacre, and the history of the FBI, you’ll find three new permanent exhibits: Organized Crime Today, Crime Lab Experience, and Use of Force Training Experience. A self-guided tour of Organized Crime Today takes visitors through the story of 21st-century organized crime rackets that span the globe, and the latter exhibits employ handson activities and live role-playing to teach visitors about the forensic science techniques used to prosecute criminals. Need a break from detective work? Head to The Underground, the museum’s basement-level prohibition exhibit, which features a working

Travel back in time at The Mob Museum’s speakeasy, dubbed The Underground.

PHOTOGRAPHY BY CHRIS WELING (THE UNDERGROUND)

Palms Casino Resort’s Scotch 80 Prime is known for its steak and whiskey selection.

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moonshine distillery, brewery, and speakeasy. The 21-and-up crowd can choose from wine, beers on tap, craft cocktails, and even coffee-based beverages like the Last Night in Vegas— bourbon, mint liqueur, and a strong pour of cold brew.

If you’ve always dreamed of being part of the Avengers, it’s as easy as hopping on a complimentary shuttle bus and zooming to the immersive Marvel’s Avengers S.T.A.T.I.O.N. at Treasure Island Las Vegas. Upon arrival, meet the field agent who will guide you through training to become an agent yourself. In addition to having access to an array of intelligence files, classified studies, and experiments that explore the history and scientific origins of your favorite Avengers characters, you’ll have the chance to see Avengers equipment, such as Captain America’s uniform and shield, Bruce Banner’s laboratory, and Hawkeye’s and Black Widow’s weapons. For a truly super experience, gather your team in the new, cus-

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PHOTOGRAPHY COURTESY OF MARVEL AVENGERS S.T.A.T.I.O.N.

INDULGE YOUR INNER SUPERHERO

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Marvel’s Avengers S.T.A.T.I.O.N. features iconic superhero memorabilia.

tomizable event space, which can accommodate 10 to 175 people and is available to all ages. Afterward, commemorate your experience by browsing one of the largest Marvel retail stores in the world. Featured items include themed jewelry, clothes, and toys.

TREAT YOURSELF

If you’re looking for a place to spend your winnings or are simply in need of some retail therapy, look no further than the Grand Canal Shoppes. Housed inside The Venetian and The Palazzo Las Vegas, the Italian-inspired shopping center recreates Venice’s Grand Canal and features more than 160 stores and luxury brands, including Fendi, Jimmy Choo, Louis Vuitton, and Burberry. After working up an appetite, snag a table at one of the Grand Canal Shoppes’ restaurants founded by a celebrity chef. Pick from Wolfgang Puck’s CUT, Emeril Lagasse’s Delmonico Steakhouse, Buddy Valastro’s Buddy V’s Ristorante and Carlo’s Bake Shop, and Lorena Garcia’s Chica. Or opt for newcomer Once

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(which translates to “11” in Spanish) from acclaimed Los Angeles chef Ricardo Zarate. The restaurant blends traditional and distinctive flavors from Peru and Japan, and features 11 à la carte shared plates that rotate weekly based on seasonal ingredients. In keeping with the theme, the restaurant’s cocktail menu comprises 11 signature drinks, many of which feature creative ingredients like a wasabi simple syrup, fermented purple corn (also known as “chicha”), and beet dust. If you’re looking for lighter options, try CR CREĀT, the first stand-alone spot from wellness magnet Canyon Ranch. Executive chef Pete Ghione hand-selects fresh, organic ingredients designed to improve health and encourage optimal wellness.

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For entertainment, check out The Void, an immersive virtual reality experience based on the beloved scifi franchise Star Wars. “Las Vegas is the experience capital of the world, and we are excited to bring a brandnew, fully immersive, location-based experience to the local market and

out-of-town visitors,” says The Void chief executive officer Cliff Plumer. “[It] allows guests to step into ‘Star Wars: Secrets of the Empire’ and not only see this spectacular world, but also hear, feel, touch, and even smell as they realize they are a part of this incredible story.”

PHOTOGRAPHY COURTESY OF FORKED UP

One of the dishes at Once features edible flowers.

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Ovation homes are designed to maximize relaxation.

STICK AROUND

Having a good time isn’t hard when you’re in Las Vegas, but going home can be. So why not stay awhile? William Lyon Homes recently opened Ovation at Mountain Falls, a 55-plus active lifestyle community. Set on a beautiful golf

course, the community features three types of single-story home collections with two- and fourbedroom options. Many come with dens, guest suites, and two- or three-car garages. After selecting your home, your hardest task will be deciding daily between the pool, spa,

or golf. You can play a round, grill out with new friends, or enjoy a walk along the trails. And while there’s plenty to do within the gated community, the city of Pahrump has plenty to offer, too. Nearby, you’ll find shopping, restaurants, a winery, and casinos, as well as the HealthCare Partners medical facility and a veterans clinic. Craving time in the city? Las Vegas is just over an hour away.

VISIT ANOTHER HOT SPOT

When it comes to having fun in Nevada, Las Vegas isn’t the only game in town. Set at the base of the Sierra Nevada Mountains and within

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SPECIAL ADVERTISING SECTION

an hour’s drive of Lake Tahoe, Reno boasts both small-town charm and big-city amenities. Eldorado Resorts has been a part of Reno’s casino scene since Don Carano opened the Eldorado Hotel Casino in 1973. Fast-forward to 2018, when Eldorado Resorts introduced The Row, a downtown destination made up of Eldorado Resort’s three properties. Stretching across four city blocks, The Row unites the luxury of Eldorado Resort Casino, the entertainment of Silver Legacy Resort Casino, and the funfor-all mentality of Circus Circus Reno to encompass 25 restaurants, 22 bars and lounges, 11 nightspots, and multiple casinos filled with more than 3,000 slot machines and 125 table games. “The Row showcases what we do best—providing our guests with exceptional gaming, dining, entertainment experiences, and the family-style service for which we’re renowned, all in one destination,” says Gregg Carano, Eldorado Resorts’ general manager and senior vice president.

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More than $100 million was invested into renovating the 4,000-plus luxury rooms and suites across the three hotels, including the colorful rooms at Circus Circus. Silver Legacy Resort Casino’s remodeled event space is also home to a summer event series, including the Biggest Little City Wing Fest. The annual event, held this year July 6–7, serves up 20,000 pounds of chicken wings and is not to be missed.

F1_nevada_NP.indd 83

MENTION THIS AD WHEN YOU VISIT OUR MODELS TO RECEIVE A FREE ROUND OF GOLF AND LUNCH AT THE GRILL ROOM

6/6/18 1:35 PM


FOCUS ON HEALTH

SPECIAL ADVERTISING SECTION

California Physical Therapy Association

RECLAIM YOUR ENERGY

HIT REFRESH ON HEALTHY LIVING

School’s out, vacation is in sight, and there are more daylight hours to go around. It’s the perfect time to get active and assess your overall fitness so you can enjoy summer to the fullest. By Page Grossman

As men age, their hormone levels naturally change. “Not unlike the way women go through menopause, men go through andropause, which means a slow deterioration or diminishing of testosterone levels,” says Ron Pannuzzo, a founding partner and brand director at DreamBrands. “Testosterone affects strength, stamina, energy, focus, lean muscle, and bone density. Cortisol affects the mental and physical stress on the body.” Enter MDrive, DreamBrands’ hormone-free botanical supplement for men that helps regulate healthy testosterone and cortisol levels. What sets Mdrive apart is the fact that it’s a multipurpose solution. “When you buy supplements, typically you’re buying calcium for bone density or vitamin C for a cold,” Pannuzzo says. “Our supplements are compound formulas that affect many systems in a person’s body.” For the best results, Pannuzzo says, it’s important to practice other healthy habits. “MDrive is not a replacement for good eating or exercise,” Pannuzzo says, “but if you do a little bit of both and consider the power of the supplement and botanicals, you can really change your lifestyle, how you feel, and your outlook.”

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Does Your Hand Shake When You… Drink a glass of water? Write a note? Dial a phone number? If so, you may have a condition known as essential tremor. Our team at the Swedish Radiosurgery Center has successfully treated hundreds of patients over the past five years — using Gamma Knife, a nonsurgical, FDA-approved approach to treat essential tremor.

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GET HELP FROM THE PROS

Mobility is key to strong physical health. The same goes for pain management. According to the California Physical Therapy Association, a physical therapist can help manage or decrease pain, restore movement after injury, or improve coordination and strength. Physical therapists can also improve breathing, cardiovascular functioning, and endurance in athletes. If you’re ready to manage pain or simply incorporate more movement into your life, consider physical therapy.

MIX IT UP

To create a more sustainable workout regimen, seek out exercise that you enjoy. Start with something that puts a spin on traditional group fitness, like an aerobics class that uses JumpSport Fitness Trampolines. According to JumpSport, these trampolines are gentle on the joints and can improve stability and cardiovascular health. Can’t make it to the gym? For in-home use, JumpSport offers a variety of styles, including some that fold in half for easy storage. You can also strive to be more active at work. Ditch the typical office setup in favor of a standing desk and a Wurf Board, an air-springloaded anti-fatigue mat. Standing on the Wurf Board is not only more comfortable than a foam mat, but also encourages micro-movements throughout the day, which, in turn,

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SPECIAL ADVERTISING SECTION

Swedish Radiosurgery

increases blood flow and helps improve joint health, posture, and muscle strength.

TREAT HAIR LOSS

It’s also important to add things to your routine that can improve your emotional health.

HairMax founder David Michaels created his business after experiencing hair loss firsthand. “He went to a laser clinic looking for a solution for his hair loss and had really good results, but he realized there were people who couldn’t afford the same care,” says Francesca Dubsky, director of marketing at HairMax. “He wanted to create a device that people could use at home to treat their hair loss and regrow hair.” As the first company to receive FDA clearance, HairMax has become a leader in hair regeneration technology. Their products have undergone multiple clinical studies, and, more importantly, HairMax has achieved its primary goal of making a product that is effective and affordable (laser devices start as low as $199). “With our LaserBand 82, treatment takes as little as 90 seconds, three times a week, to start seeing results,” Dubsky says. “Clinical studies have also shown that the

FOCUS ON HEALTH

average increase in hair count is 129 new hairs per square inch.”

SCHEDULE A CHECKUP

As aging occurs, it’s important to get preventative screenings and tests. For men in particular, an annual checkup could help discover a potentially life-threatening disease. “About one out of seven men will be diagnosed with prostate cancer,” says Dr. Robert Meier, a radiation oncologist at Swedish Radiosurgery Center in Seattle. “We have an excellent way to screen for prostate cancer called the PSA, or prostate-specific antigen, blood test. It can usually detect prostate cancer when it’s still curable.” New recommendations from the U.S. Preventive Services Task Force—an independent, volunteer panel of national experts—state that men should first understand the benefits and risks of PSA screening before undergoing the test.

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6/8/18 11:05 AM


FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

FINANCING A FRANCHISE 101

KNOW THE COSTS

Before investing in a franchise, find out how much it will cost to break into your particular industry. Barbara Schuh, vice president of franchise operations for Home Care Assistance, a company that provides long-term, in-home care for the elderly, says the initial investment includes not only the franchise fee and start-up marketing, but also operating costs for the first nine to 12 months, as well as storefront transformation, licensing, and other

expenses that are required before opening the doors. “When it comes to starting a business, you don’t want to go in undercapitalized,” Schuh says. “Whatever that initial investment range is, I recommend aiming for the top amount.” Schuh says it’s also important to be realistic about your personal finances. “You need to plan upfront for covering your personal expenses while your franchise grows because when you start a franchise, you’re not buying a job, you’re buying a business,”

she says. That means the endeavor needs to become profitable before the owner begins to take a salary. “Expect to reinvest heavily, and don’t count on taking a salary for yourself the entire first year.” Another key thing to consider? Location. “Location is particularly important for Home Care Assistance,” Schuh says. “Finding a good retail space near where people shop, live, and go to school really sets our franchisees up for success.”

PHOTOGRAPHY BY PEOPLEIMAGES/ISTOCK

It takes money to make money. Franchises, like other businesses, require investment. Here are some tips from franchises and franchisees alike on how to explore funding and successfully manage your resources. By Michael W. Brough

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A Brand People Trust and Admire!

Love

The Waddell Family, Franchise Owners in Placer County, CA

Franchise Owners

Home Care Assistance!

With high average revenues and the ability to do well by doing good, what’s not to love? No other franchise opportunity provides the personal and professional satisfaction that Home Care Assistance does for its franchise partners. We’ve been helping people from a variety of professional backgrounds become business owners for the past sixteen years and we now have over 165 locations worldwide! • The average revenue for sites open at least 12 months is $1.46 million! • More than 70% of locations open at least 24 months are in our Million Dollar Club. • Every Franchise Owner gets a dedicated coach and support team to help with all phases of their business, including lead generation! “Joining the Home Care Assistance family was the best career decision I ever made.” – Carol White, Franchise Owner Prescott, AZ

• Home Care Assistance trains and supports you every step of the way, including a PROVEN 12 Month Marketing Plan to help jump-start your business growth. • To be successful with our model you only need to add one new client a month on average!

This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does not constitute approval. *Ask to see our item 19 for system revenue averages.

Call 888-834-3844 or visit franchise.homecareassistance.com to learn more. Join us in our mission to Change the Way the World Ages.

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

WEIGH YOUR OPTIONS

Alex Samios is vice president of franchise development for Dogtopia, the fastest growing franchise in the $70 billion pet industry. He agrees that business owners should combine their decisions about financing with a strategic vision for growth. “Consider the long play,” he says. “You’ll take out a loan and lose money in the beginning as you scale your business. Then once profitable you will have an asset that will continue to produce profits…and, hopefully, one you can sell at a nice valuation when you exit.” Dogtopia franchisees typically use Small Business Administration financing (more on this in a minute) and borrow 3070 percent over a 10-year term, but many will pay off the loan sooner. The majority of Dogtopia franchisees use SBA loans—loans that are issued by a lender but partially guaranteed by the U.S. government. With government backing, the idea is that there will be a decreased risk for the lender and terms will remain reasonable for borrowers. Samios says SBA loans generally provide about 70 percent of financing for a Dogtopia franchisee’s total required investment.

“We expect our franchisees to bring equity in, too, and they’re typically responsible for the other 30 percent,” Samios says Franchisees have various ways of making up the other 30 percent of funding. In addition to home equity or stocks, Samios says you could consider leveraging resources from 401(k) accounts or other retirement funds. Some franchisees use rollovers as business startups, or ROBS, which allow them to use their existing retirement funds to fund a new business by purchasing stock in it. If you do decide to move forward with a loan, many franchises have established relationships with preferred lenders, thus making the process easier for franchisees.

“Our preferred lenders know our business. They love us and love our concept,” Samios says. “Through our relationships with our lending partners, there’s $100 million earmarked for SBA loans to Dogtopia franchisees.” One common frustration of SBA financing is the complicated process. Dogtopia’s relationships help with that, too. The lending partner can guide a franchisee through the steps, from prequalification and underwriting through shopping for the best rates and terms. Remember, because these are complicated transactions, the key for all kinds of funding is to carefully investigate your options and seek expert financial guidance.

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With over a decade in the franchise industry, we’ve helped hundreds of prospective entrepreneurs, people from all walks of life, become successful franchise business owners -many of whom have gone on to own million dollar businesses. Our proven system makes it easy to find your perfect franchise match.

• Personal introductions to the most profitable and successful franchise brands • Exclusive info on new, growing franchises that have industry insiders abuzz & investing • The “truth” about the real costs & earning potential of today’s top franchise opportunities • Options to finance a franchise without breaking the bank

Whatever your business ownership goals may be, The Franchise Insiders will help you make a smart investment in franchising!

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

Jack and Jill Johnson

BET ON YOURSELF

“Although 90 percent of our clients use some form of financing, they all end up having teeth in the game financially,” Jack Johnson says. And he should know. He and his wife, Jill, co-founded The Franchise Insiders, which specializes in connecting future franchise owners with opportunities best suited to them. When it comes to investing their personal savings or retirement accounts in a new business venture, Johnson asks his clients an important question:

“What do you feel better betting on—the stock market or yourself?” An important first step is to determine the liquid assets you have and can readily invest. “Some potential franchisees know that number down to the dollar, and some don’t even know their credit score,” Johnson says. The Franchise Insiders can help potential franchisees on their way to business ownership. “Because of our experience and volume, we can quickly interview potential franchisees and recommend the best directions for them to explore,” he says. That includes not just financing methods, but also the most suitable franchises and insur-

ance for each client. Johnson is also a proponent of SBA loans and has seen the process change since founding The Franchise Insiders 10 years ago. “It has really improved,” Johnson says. While SBA loans were once notoriously slow, SBA Express loans can now provide funds relatively quickly. In fact, the SBA promises to respond to applications within 36 hours. “On average,” Johnson says, “SBA Express funds are available to borrowers within four weeks.”

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Showing dogs the love since 2002.

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FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

Nicky Lecher and Peter Lane

LOOK FOR GROWTH OPPORTUNITIES

For Peter Lane, quick growth of his franchise business was a goal from the beginning. Lane and business partner Nicky Lecher opened their first location of LunchboxWax, a body waxing services franchise, in July 2015. They now operate six locations in California’s Bay Area, including the three locations they opened last year. “We knew we wanted to get to five

or six ASAP, because that’s when you really start reaping the rewards,” Lane says. It’s at that point that Lane says he could put in an organizational structure that would allow him to hire an area director. “We’re pretty decentralized,” he says, “but she visits our locations on a daily basis and works directly with the waxologists and managers.” Just as important, that’s also the point where he expected to change his method of financing. He and Lecher leveraged savings and home equity to open their first locations.

“Now that we’ve got six, we’ll reinvest our profits from those into new LunchboxWax salons,” Lane says. He predicts steady earnings from their established stores will allow them to expand to three more new locations within a year. For Lane, location is a primary consideration, and he lets the availability of the right space drive expansion. “I’ll keep my eye on the right piece of real estate, and then strike when it comes available,” he says. Although the right conditions vary by industry, he warns against growth for growth’s sake. Instead, be patient for the right circumstances, and then act. Although they have avoided external financing so far, Lane doesn’t rule it out in the future. That approach could be a good option for them if more than one attractive location opens up simultaneously. For Lane and Lecher, aggressive growth relies on a solid game plan.

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LunchboxWax:

A MODERN-DAY CULTURE CLUB FOUNDER & CEO DEBI LANE TALKS ABOUT THE VIBE BEHIND THE BODY-WAXING BRAND, THE EXPLOSIVE GROWTH AND THE KINDS OF PEOPLE CHOSEN TO JOIN THE CULTUREDRIVEN FRANCHISE.

When LunchboxWax CEO Debi Lane selects new franchisees for the chic-and-cheeky body-waxing concept she launched in 2010 and franchised in 2013, there’s a question she asks herself each time: Could I spend a fulfilling and enjoyable week on a sailboat with this person?

The thought behind the sailboat theory, she said, is that people can come together to achieve a goal (or reach a destination), but if the focus isn’t on collaboration and purpose, it’s not success at all. You have to wonder, does this progressive, goodhearted approach work? During the first year of franchising, six salons opened nationwide to welcome women and men who are mindful about people and places they choose for personal services. Since then, the company has near-doubled in size each year and earned a ranking in Entrepreneur Magazine’s 2017 top 100 new franchises. Ed Sheridan, who operates LunchboxWax salons in the Northeast with his son Patrick, says the attention to detail and commitment to culture is central to the growth.

As 2018 gets underway, Lane continues to grow this modernday culture club by awarding franchises to a diverse mix of curious, driven professionals — people who want the independence afforded by business ownership and the support of a dedicated team in an industry poised for growth (no pun intended). She says, “Behind our expertly trained waxologists, thoughtfully designed salons and specially formulated products is a knowledgeable, energetic team that guides each LunchboxWax franchisee every step of the way.” Learn more about becoming a LunchboxWax franchisee at lunchboxfranchise.com.

“Walk into any LunchboxWax, and the competence, and kindness is palpable,” said Sheridan. “The energy resonates and tells this great story. It’s natural to want to be a part of it.”

Of course it’s not the only requirement, she admits, but it speaks volumes to the company’s culture and the people who create it. “We’re redefining what success means in business by placing priority on fostering each person’s EQ, or emotional intelligence, as well as their ability to run and grow a business,” Lane said. “We are a culture of heart-driven, headstrong people who are as equally interested in taking care of themselves as we are contributing to a greater whole.” This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.

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12/22/17 10:50 AM 12/29/17 9:34 AM


Personal growth. For them & you.

Looking to make a difference in your life, career, and in the community? Now is the time! • Average revenue of over $1,500,000* • Vast educational child care demand • Financial independence • True work-life balance • Option to own or lease

Learn what separates us from every other franchise opportunity Call (410) 777-5352 or visit KAFranchising.com

*As reported by 120 mature academies in item 19 of the current Kiddie Academy Domestic Franchising FDD. This advertisement is not an offering. An offering can only be made by a prospectus first filed according to state law and which complies with the FTC rule.

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RECOGNIZE EACH BUSINESS IS DIFFERENT

As a mom of two young children, business owner Katie Moore sought an opportunity that aligned with her passion for helping children learn. She chose Kiddie Academy, a franchise focused on child development and early education. But before taking the plunge, she and her husband did the math to make sure their investment would pay off. “Kiddie Academy provided us a pro forma spreadsheet to help us estimate the return on our investment,” Moore says. The tool was helpful, and she recommends something like it for others who are getting into a franchise. “It helped us project a breakeven point based on the costs and revenues we expected for our market.” For Moore, the calculations for each of her two locations were quite different. She’s been leasing her first location in Bolingbrook, Illinois, for more than six years. In 2017, she built a second location in nearby Darien, Illinois. Financing-wise, the two looked different, too. For the first, she used an SBA loan. Purchasing the second location involved refinancing her

first and rolling over her husband’s IRA as the cash injection. In both cases, her pro forma projections showed she would break even within 11 months—and she beat both of them.

WORK DIRECTLY WITH THE FRANCHISE

The franchise you buy can determine the ease of external financing, if you need it. From a lender’s perspective, well-established franchises can seem less risky than those without a proven track record, and that can mean a smoother path toward funding. As one of the world’s largest manufacturers of pavement sealer and sealcoat, SealMaster is a good example. Because the company has more than 100 pavement sealer manufacturing plants and distribution centers in the U.S., a SealMaster franchise is widely considered a solid investment. “With large, protected territories —some are entire states—our franchisees have the opportunity to capitalize on all the market share the industry has to bear in their territory,” says SealMaster’s communications director Debbie Petok Hufford.

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SPECIAL ADVERTISING SECTION

“The earning potential is staggering.” In addition, franchisees that aim to use the financing mostly for capital assets may experience a smoother process. The upfront cost of a SealMaster manufacturing franchise, for instance, includes substantial amounts of equipment for day-today use in manufacturing. Lenders may look more favorably on the purchase of capital assets that can be resold, compared to expenditures that can’t be recovered. Some franchises, including SealMaster, may fund all or part of the business startup costs. This option can prove easier than dealing with a bank, and working with

FOCUS ON FRANCHISES

the franchise for both the loan and other aspects of the business can streamline matters in the early days of ownership. Franchisor financing is typically structured like a conventional loan, with a balloon payment after a specified period of time.

FRANCHISE BUSINESS OPPORTUNITY

BOLD AMBITION Supply the Pavement Maintenance Industry

AVERAGE GROSS SALES “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner “The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

SealMaster Franchise Owner

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only.

New & Existing Territories Available

6/4/18 12:55 PM


Men of Letters BY DOUG PETERSON 1

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13 More reasonable 18 Oodles 21 Eggy dessert 22 Voice above baritone 23 After-dinner candies 25 Puts a tight lid on 26 West Side Story group 27 George Herman Ruth,

Crossword Answers on page 101 Across

1 Tropical fruit that may

have pink pulp

6 Quarterback’s call 10 Makes inquiries 14 Blacksmith’s steel block 15 Like a red strawberry 16 Actress Perlman of Cheers 17 Chess, Clue, and

Candy Land

19 Quarter, for one 20 “Johnny B. ___ ”

(Chuck Berry hit)

21 Item on a to-do list 22 “OMG, spare me

the details!”

24 Paul McCartney’s

instrument 27 Creatures 29 Peace of mind 30 Musical with the song “Tomorrow” 31 Words from a quitter 33 Boxer played by Will Smith 36 Site where plants are displayed 39 Settings for some TV medical dramas

55

publication 41 Japanese noodle dish 42 Metal that rusts 43 Venomous serpents 44 Dress with a train 49 “___ questions?” 50 Parking garage section 51 Taxi feature 53 Solo for Pavarotti 54 “Stayin’ Alive” group ... and an apt description of 17-, 24-, 36-, and 44-Across 59 Hamilton highlight 60 Gigantic 61 Star Wars creator George 62 Odds and ___ 63 January to December 64 Sound asleep?

Down

1 Be a chatterbox 2 One, in Oaxaca 3 A Wrinkle in Time

director DuVernay 4 State nicknamed “Old Dominion” 5 Fashion designer Gucci 6 Gucci competitor 7 Margarita garnishes 8 Gorilla or chimpanzee 9 “Absolutely!” 10 Jughead’s pal 11 Roll the cameras 12 Atonement actress Knightley

familiarly

28 Five-star leader 31 Cupcake topper 32 Meow Mix muncher 33 Madison Avenue

workers

34 Suspicious 35 Roadside retreats 37 American ___ (TV

talent show)

38 Device for catching

speeders

42 Shining examples 43 One chip, usually 44 Piece of grass 45 Encore broadcast 46 Like some university

walls

47 Last Greek letter 48 Big name in outdoor

grills

52 Underwater wrigglers 54 “Love __ neighbor...” 55 Palette shade 56 Environmentalist’s

prefix

57 Bud holder 58 180 degrees from NNW

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sand

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less than

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Parts | Manufacturing | Service >> We’ve got you covered. www.dragonproductsltd.com | 877-231-8198

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Fun! For more brain-training games from Gareth Moore, visit brainedup.com.

Sudoku BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 101

Warm-Up

Easy

Medium

Hard

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gigiscupcakesusa.com

bobs-steakandchop.com

stellarosawines.com

p. 15

p. i48

Inside Back Cover

miraclemileshopslv.com

madametussauds.com

samuelhubbard.com

p. 23

p. i48

Back Cover

cbuonline.edu

rodiziogrill.com

p. 25

p. i48

Hard Medium Easy Warm-Up B L A D E B A B E

R E R U N T E N O R

I V I E D M I N T S

G U A A N V B O A

V A P I L R R D G A G O O D I B A N G S I E I A N I C E D I I R O N D A L G E L A T H L H U S Y E

O M E G A C A T L I M E S

A Y A P E R E S C C H S G U I E A S E A N T L G A R S R A A D D W N A E T E R B E E G E L U R S N

E E S C A S O R E A D M E N S H O O T

L E E R Y K E I R A

I N N S S A N E R

Men of Letters

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The Guide

GET IN THIS SCENE

Oakland

PHOTOGRAPHY COURTESY OF CHABOT SPACE AND SCIENCE CENTER, OAKLAND

1 At Southwest.com®, book your flight to Oakland. 2 Visit the

Chabot Space and Science Center to see exhibits like Beyond Blastoff, which explores life as an astronaut. 3 Be sure to check out the observation deck, the newest permanent exhibit. DID YOU KNOW? Southwest offers more than 115 nonstop flights to 34 destinations from Oakland International Airport.* IN THIS ISSUE / 104 Travel Tips / 106 Inflight Entertainment / 107 Beverages / 108 Products and Services / 110 Rapid Rewards® / 112 Go International / 114 Route Map

* Based on DOT published schedules for July 2018.

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience. SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

For your next trip, try EarlyBird Check-In® ($15 one way†). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.†† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

* Price depends on Customer’s itinerary; subject to availability. ** We serve peanuts. For more information, visit Southwest.com and click on “Special Assistance” at the bottom of the page. † Price is subject to change. †† Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV* to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered. HOW TO CONNECT: SOUTHWESTWIFI.COM**

Handheld Devices

Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

* Limited time. Where available. Compliments of Southwest Airlines Rapid Rewards® Credit Card. ** WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight

Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Canada Dry Lemon Lime Sparkling Water 

IN 1904, PHARMACIST John J. McLaughlin

launched Canada Dry Pale Ginger Ale and watched its popularity soar during Prohibition—the ginger ale was used to hide the taste of home-brewed alcohol. Today, Canada Dry also offers a line of refreshing sparkling seltzer waters—including the lemon-lime option, available on Southwest flights. COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy® ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Whistling Thorn Chenin BlancChardonnay

• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Airlines Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. Expires Dec 31, 2018

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers. RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

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Products and Services

Need a hand? Southwest can help you when ...

PHOTOGRAPHY BY CAVAN IMAGES/OFFSET (WOMAN AND DOG), DANIEL KIM PHOTOGRAPHY/STOCKSY UNITED (COFFEE), PIXELFIT/ISTOCK (MAN WITH LAPTOP)

... your pet is along for the flight. Bring a furry friend with Southwest’s Pet Fare ($95 each way). Just remember, all carriers must fit under the seat in front of you. Southwest.com/pets

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… you need a good night’s sleep. Earn Rapid Rewards® points when you book a stay at your favorite hotels. South westhotels.com

... you’re trying to get organized. Southwest makes it simple for you to buy, gift, and transfer your Rapid Rewards points. Southwest. com/pointscenter All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.

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Rapid Rewards

Hey, Frequent Flyers!

Earning Rapid Rewards points is easy—and so is redeeming them.

Southwest makes it easy to redeem your points for any seat, any day, any time. But the benefits don’t stop there. The More Rewards site is now open to all Rapid Rewards members. Visit Southwest.com/MoreRewards to learn more. ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

Earn 50,000 Points and Enjoy These Exclusive Credit Card Benefits: • Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 2X points on Southwest® purchases and Rapid Rewards® hotel and car rental partner purchases • 1X points on all other purchases • 3,000 bonus points after your Cardmember anniversary • Unlimited rewards seats and no blackout dates

Hotels

Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Visit our Inflight Entertainment Portal at Southwestwifi.com to apply. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards credit card link for offer details. All Southwest Rapid Rewards® program rules and regulations apply; please visit Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY ANDREAS_WASS/ISTOCK

The Rapid Rewards® Credit Card

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Rapid Rewards Tiers and Companion Pass  A-LIST Along with priority boarding, A-List Members receive a 25 percent point-earning bonus, Fly By® priority check-in and security lane access (where available)†, a dedicated phone line to answer any questions, and more. Southwest. com/ALstatus

A-LIST PREFERRED Want even more perks? As an A-List Preferred Member, you not only get all the perks of being an A-Lister, you also get free inflight WiFi (where available) and a 100 percent point-earning bonus. Southwest.com/ALPstatus

COMPANION PASS Every time you purchase a flight or redeem points for a flight, Companion Pass†† lets you choose one person to fly free of airline charges (does not include taxes and fees for $5.60 one-way) with you for an entire calendar year. Southwest.com/companion † For a complete list of available Fly By locations, visit Southwest.com/flyby. †† Visit Southwest.com/rrterms for a complete list of Companion Pass rules.

Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

Shop, Dine, and More

From haute couture to haute cuisine, you can earn hundreds of Rapid Rewards points with every dollar you spend.

Earn 3 points per $1 spent. Join Rapid Rewards Dining® for free today at rapidrewardsdining.com.

Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. Visit rrshopping.southwest. com to learn more.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club—plus 3 complimentary bottles. Learn more at laithwaiteswine.com/ southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

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Go International

 OCEAN VIEWS

Enjoy a getaway at the all-inclusive, adults-only Hotel Riu Palace Antillas.

Insider’s Aruba Southwest serves 14 international destinations, including Aruba.

SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwest vacations.com/winaua and enter for your chance to win round trip air travel for two on Southwest Airlines to Queen Beatrix International Airport (does not include taxes and fees starting from $5.60 one-way); four-night double accommodations at Hotel Riu Palace Antillas; and round trip airport/hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

No

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

3

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

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MALMOK BEACH

Rent a kayak and enjoy the crystalclear waters. If snorkeling is more your speed, Malmok Beach is also an ideal spot to break out the fins.

HORSEBACK RIDING See sites like Wariruri Beach Cove and Bushiribana Gold Mill Ruins on horseback by booking a tour with Rancho La Ponderosa.

PHOTOGRAPHY COURTESY OF ARUBA TOURISM AUTHORITY (JEEPS, KAYAKS, AND HORSES)

DE PALM TOURS Go offroad with De Palm Tours and explore island sites like the Natural Pool, Arikok National Park, and Blackstone Beach. Along with Jeep and UTV tours, the company also offers sailing and snorkeling excursions.

* NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $3,300. For complete details and Official Rules, visit Southwestvacations.com/winaua. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at Southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on July 31, 2018. Air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

JULY 2018 SOUTHWEST

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6/5/18 2:54 PM


Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com. PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER

KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE

SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

TULSA

AMARILLO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

SAN ANTONIO CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN PUERTO VALLARTA

KANSAS CITY

There’s plenty to explore at Union Station, including Science City, which touts a test kitchen, the Dino Lab, and the Arvin Gottlieb Planetarium.

MEXICO CITY BELIZE CITY

114 SOUTHWEST JULY 2018

F1_routemap_SPLIT_KdM.indd 114

6/6/18 9:06 AM


OWN THE

DIGITAL

MOVIE ON 7/3

NEWARK

Swing by Marcus B&P for the Sunday jazz brunch, where the food is just as good as the music.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ALBANY

ROCHESTER

DETROIT

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA)

NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL) RICHMOND

© 2018 WBEI.

NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

CHARLESTON

PANAMA CITY BEACH

JACKSONVILLE

PANAMA CITY BEACH

ORLANDO TAMPA

FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Save up to 15 percent on your summer stay with ResortQuest, the largest accommodations provider in Northwest Florida.* RQSouthwest.com

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

* Valid only for bookings made by July 27, 2018, for stays between July 1 and Sept. 4, 2018. Ten percent off four-night stays and 15 percent off seven-night stays. LIBERIA

SAN JOSÉ

F1_routemap_SPLIT_KdM.indd 115

ReadyPlayerOne

#ReadyPlayerOne

VISIT

PHOTOGRAPHY BY LIZ CLAYMAN (MARCUS B&P), KENT AUF DER HEIDE (UNION STATION)

ATLANTA

facebook.com/southwestmagazine or southwestmag.com/sweepstakes

AND ENTER FOR A CHANCE TO WIN A 32” HDTV, Blu-ray Player and READY PLAYER ONE on Digital ™

NO PURCHASE NECESSARY. Void where prohibited. Open to legal residents of 48 contiguous United States and Wash. D.C. age 21 or older. Employees of Pace Communications, Inc., Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. Limit one entry per person. Sweepstakes begins 7/1/2018 and ends 7/31/2018. Approximate retail value of prize: $547.95. For complete details and Official Rules, southwestmag.com/sweepstakes. By submitting this entry, you agree to the Official Rules. Information acco collected will be used in accordance with Sponsor’s Privacy Policy at https://www.paceco.com/privacy-policy/. Sponsor: Pace Communications, 1301 Carolina St. Greensboro, NC 27401

6/8/18 12:49 PM


One Question

Gwen Stefani,

Songwriters. I started writing with my older brother, Eric. Then I got to collaborate with other writers like Pharrell Williams, who is a huge inspiration because he doesn’t have insecurities when he writes. He just lets it come out of him. Songwriting can make you quite insecure because it’s not like you can press a button and it happens. I’ve had writer’s block through the years, but I don’t feel like I’m at that place right now, and that comes from working with the right people. When you’re around talent, it brings your talent out. See Gwen during her residency at Planet Hollywood Resort & Casino in Las Vegas.

PHOTOGRAPHY BY EMILY BERL/GETTY IMAGES

who’s had a big influence on your career?

116 Southwest july 2018

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ED E! V IC R SE ER V O

Must be 21 to drink. Stellabrate Responsibly.

# 1 stella rosa.indd 1

P r e m i u m

I m p o r t 5/21/18 3:02 PM


samuel hubbard.indd 1

5/14/18 4:40 PM

July 2018  

Soft pretzels, fruit cups, tater tots—the options for snacking are endless. We narrowed down our favorite regional bites into one mouthwater...

July 2018  

Soft pretzels, fruit cups, tater tots—the options for snacking are endless. We narrowed down our favorite regional bites into one mouthwater...