SOUTHWEST THE MAGAZINE
e t i n i f In y t i s
o i r Cu
Intergalactic lessons from astronaut Scott Kelly
Meet the 20-somethings upending the world of adult education
plus 19 museums to stretch your mind
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Admittedly, saving the world with
We even boast a percussionist who is
things like tattoos and cheese sounds
known worldwide for turning sound
a bit odd. Except here, at the University
inside out — seeing what it’s made of by
of California San Diego. Our campus
pounding virtually everything he can
is full of odd. Oddballs, brainiacs, and
get his hands on. Still not impressed?
yes, tons of geeks. But we call ourselves
Then we’d love to introduce the scientist
Breakers. Because that’s what we do —
who’s advancing neonatal care by giving
disassemble the everyday. We shatter
brain-injured infants high-tech tattoos
theories. We turn conventional thinking
(But don’t worry, no needles were used.)
on its head. For instance: One of our
So yes. We’re a little odd. When you pick
professors took a fresh look at physics,
up a drumstick and say you’re going to
A simple way to save the world using nothing more than drumsticks, some Havarti, and a tattoo.
saying that Einstein’s theory of relativity
make a better future, you’re bound to
could very well be wrong — that the past,
get some weird looks. But that’s exactly
present, and future are all happening
what we’re driven to do: dismantle the
right this moment. We’re also home to
ordinary to produce the extraordinary.
a scientist who’s taking something as
And if this unconventional courage to
mundane as cheese and transforming
look at the world differently is in your
it into a way to change lives. (And you
DNA, then you might just be one of us.
thought Havarti was only useful on rye.)
1/26/17 11:41 AM
Philosopher Craig Callender’s research on absolute simultaneity suggests that time is an illusion and everything is happening at once. Which not only questions Einstein’s theory, but asks whether Albert is still here.
To grasp the mysteries of the human body, microbiologist Rachel Dutton trained her sights on cheese — specifically, the microbial communities fermenting on the rind. The result: a unique glimpse into what makes them, and us, thrive.
Bioengineer Todd Coleman took wearable technology and turned it into something that can literally read a baby’s mind. His “tattoo electronics” detect brain cognition to predict seizures and heart attacks, and even call an ambulance.
1/26/17 11:41 AM
36 Keep Exploring Astronaut Scott Kelly talks about life as a NASA guinea pig, drawing inspiration from his mother’s career, and spending 340 days in space.
Gary’s Greeting Saludos de Gary Our Star The A-List Spotlight Community Outreach 22 You Made Our Day 24 From the Editor
10 12 14 16 18 20
26 Feedback 98 Fun! 101 Advertiser Directory 103 The Southwest Guide 116 One Question
Learn. Discover. The City Celebrate. Play. You’re Missing: Baltimore 38 Browse Baroque art, walk among Truffula Trees, and more at these 19 museums.
After School Special 42 Think Olio is giving adult education an A-plus upgrade.
58 Together, savvy entrepreneurs and innovative artists alike are proving that “Charm City” is no misnomer. our cover / Photography by Elizabeth Lavin
PHOTOGRAPHY BY ELIZABETH LAVIN
In Every Issue
Note: Scott Kelly didn’t really learn how to control gravity while in space.
4 southwest february 2018
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February 2018 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro editors Tommie Ethington Bradford Pearson associate editor Melissa Flandreau designers Desiree Espada Kim Thwaits junior designer Natalie Perez editorial assistant Kiley Faulkner art intern Daniel Alvarez contributors Shari Biediger, Nick Cabrera, Aaron Gordon, Brantley Hargrove, Andrew Joyce, Elizabeth Lavin, Ben Marshall, Sally Montana web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email email@example.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.
ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Jason Whiting chief operating officer & chief financial officer Leigh Ann Klee vice president, production James A. DeCata production manager Greg Onder director of marketing Emily Wright media analyst Courtney Baker
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An Appeal for Civility One of the truly special traits I cherish about Southwest Airlines is our Culture. Culture is defined in many ways, and influenced by things like history, environment, and even expectations. It can be as simple as it is complex. In a global sense, Merriam-Webster defines culture as “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization.” Using that framework, if I had to sum up Southwest Airlines’ Culture, I’d say we live by the Golden Rule, embrace civility, and deliver heartfelt Hospitality. That means we treat each other like
Family and our Customers like guests in our home. This is especially important because we’re in the Customer Service industry, and every Customer will have multiple encounters with our Employees and fellow Customers that will help define their experience. Some of those encounters we can control; some we cannot. What we focus on is creating a welcoming environment where you can sit back, relax, and enjoy your flight—and maybe even have fun along the way. I am often reminded of how any single Southwest flight reflects our society atlarge. Look around you, and you will find
people from all walks of life, including different ethnicities, religions, sexual orientation, ages, and on and on. We’re all on a journey to our destination for different reasons—some joyous occasions, some sad and somber events, some for work, and some for fun. And we share a confined space at 35,000 feet until we land and go our separate ways. I believe the Southwest Culture sets a wonderful example for our communities. As an airline, our Purpose is to connect People to important moments in their lives. I love the concept of making connections and bringing communities closer together, especially when it can seem as though our society is more fragmented than ever. My appeal to you today is to imagine and help realize a world where we all live by the Golden Rule, embrace civility, and focus on Hospitality. It’s a world I want my children and grandchildren to grow up in, and I know it would lead to a better life for us all. You have my commitment that Southwest will do our part—one flight at a time!
PHOTOGRAPHY BY STEPHEN KELLER
Gary Kelly Chairman and CEO Southwest Airlines
10 SOUTHWEST FEBRUARY 2018
1/8/18 9:22 AM
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Saludos de Gary
Un llamado a ser cortés Uno de los rasgos verdaderamente especiales que aprecio de Southwest Airlines es nuestra Cultura. La cultura se define de muchas maneras, y recibe influencias de diversos ámbitos, tales como la historia, el entorno e incluso las expectativas. Puede ser simple y compleja a la vez. En términos generales, el diccionario Merriam-Webster define la cultura como “el conjunto de actitudes, valores, metas y prácticas compartidas que caracteriza a una institución u organización”. Utilizando ese marco, si tuviera que resumir la Cultura de Southwest Airlines, diría que nos regimos por la Regla de Oro, acogemos la cortesía y brindamos Hospitalidad sincera. Lo anterior significa que entre nosotros nos tratamos como Familia y tratamos a
nuestros Clientes como huéspedes en nuestra casa. Esto es especialmente importante, pues estamos en la industria de Servicio al Cliente y la experiencia de cada uno de ellos se definirá por los múltiples encuentros que tendrá con nuestros Empleados y con otros Clientes. Algunos de esos encuentros los podemos controlar y otros no. Es por ello que nos enfocamos en crear un ambiente acogedor, donde usted pueda sentarse, relajarse y disfrutar de su vuelo, e incluso divertirse durante el trayecto. Con frecuencia tengo presente cómo un solo vuelo de Southwest puede ser el reflejo de nuestra sociedad en general; si mira a su alrededor, encontrará Personas de todas las profesiones, etnias,
religiones, orientación sexual, edades, etc. Todos viajamos a nuestro destino por diferentes motivos, ya sean ocasiones alegres o eventos tristes y sombríos. Algunos viajes son por trabajo y otros por diversión, pero compartimos con los demás viajeros un espacio confinado a 35,000 pies de altura, hasta que el avión aterriza y cada uno sigue caminos separados. Como aerolínea, nuestro Propósito es conectar a las Personas con momentos importantes en sus vidas, por lo que creo que la Cultura de Southwest es un maravilloso ejemplo para nuestras comunidades. Me encanta el concepto de hacer conexiones y unir a las comunidades, especialmente en estos tiempos en los que nuestra sociedad puede parecer más fragmentada que nunca. Hoy le hago un llamado a imaginar –y ayudar a hacer realidad– un mundo en el que todos rijamos nuestra vida por la Regla de Oro, seamos corteses y nos centremos en la Hospitalidad. Ese es un mundo en el que quiero que crezcan mis hijos y mis nietos, y el cual sé que conducirá a una vida mejor para todos. Tiene mi palabra de que en Southwest haremos lo que nos corresponde, un vuelo a la vez.
PHOTOGRAPHY BY STEPHEN KELLER
Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines
12 SOUTHWEST FEBRUARY 2018
1/8/18 9:22 AM
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“You’ll never know the impact you can have on someone’s day if you never try.” —CHRIS SMITH, CUSTOMER SUPPORT & SERVICES, GROUPS AND TECH TEAM LEADER Before he joined Southwest Airlines in 2015, Chris Smith spent a decade putting off a friend who was trying to convince him to work for the Company. These days, he’s more than making up for lost time (although he does admit that he should have listened to his friend sooner). Chris embodies Southwest Leadership and makes his mark by always seeing a project through. He puts others ahead of himself, doesn’t expect the accolades that he deserves, and never looks for praise. Thanks for making our San Antonio Team better, Chris. We’re proud to work alongside you. —John Alvarez, Customer Support & Services GIVING BACK “San Antonio is Military City USA. I volunteer at Fisher House, which is a home away from home for military families and patients receiving medical care in the South Texas Veterans Health Care System.”
PLAN A “I love to cook, and I love water and music. Sitting on a beach with food and music would be a great day.” GOLDEN RULE “I tell my Team every person has a different reason for why it’s important to get to a destination, so they need to treat every Passenger the way they would want to be treated.”
MUM’S THE WORD
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“The patients we serve know they can count on us for a smiling face and an uplifting tune.” —PETE GRIFFIN, PRESIDENT, MUSICIANS ON CALL As president of Musicians On Call, a nonprofit that brings live and recorded music to the bedsides of patients in health care facilities, Pete Griffin sees the healing power of music daily. When he joined MOC, Pete opened a Rapid Rewards® Credit Card for the organization, allowing the team to earn points, redeem travel, and create opportunities in new cities for patients, families, and caregivers. Musicians On Call has reached more than 600,000 people in adult facilities, children’s hospitals, VA hospitals, and hospices, but to reach millions more, Pete and his team are investing in technology to directly connect musicians to the hospitals they serve. Thank you, Pete. Your work is music to our ears! —Christian Edgington, Communications & Outreach CHECKING IN “I work hard to stay in touch because you never know when you might work with a person again, or be in a position to help each other’s businesses.”
ON THE FLY “A lot of travel I do with Musicians On Call has last minute changes. No other airline gives us the flexibility we need like Southwest.” DREAM TEAM “You can have a great mission and the best plan, but if you don’t have the right people, it simply won’t come together.” To learn more about Musicians On Call, visit musicianson call.org.
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12/20/17 2:48 PM
On The Rise with Khalid
Southwest’s partnership with the soulful singer hits all the right notes. Southwest Airlines is in the business of taking you from point A to point B, so it’s natural that we would be proponents of connecting you to what matters most in your life—your home, your family and friends, and your passions. At Southwest, we make it a priority to connect with our Customers not only in the airport, but also in the communities they care about. Through our partnership with Right Hand Music/ RCA recording artist Khalid, Southwest is embarking on a journey to bring fans closer to the rising star during this exciting point in his career. Khalid released his debut album, American Teen, last March, and since then, the 20-year-old artist has made incredible strides. Along with landing spots on a number of 2017 album of the year lists,
he received five Grammy® nominations, including Best New Artist and Song of the Year. Khalid feels that the time he has spent in El Paso, Texas, which he now considers his home, has had the strongest influence on his music. It’s the connections he’s made with the community and the relationships he’s built that have inspired his musical path the most. Like Southwest, Khalid believes in the value of giving back, and he continues to make doing so a priority, even as his star rises. Last month, Khalid and Southwest partnered together to grant an invitation of a lifetime. Via video conference, Khalid surprised a 17-year-old Make-A-Wish® teen with the invitation to spend time with him in New York City and attend his show. To continue that spirit of giving, Southwest donated 5 million Rapid Rewards® points to the Make-A-Wish Foundation to help grant even more wishes to children with critical illnesses. For more stories from Khalid, visit Southwest’s music destination, Southwest.fm, and follow along on his journey via #KhalidOnTheRise. —Michelle Agnew, Communications & Outreach
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A Party With Heart
Southwest teams up with St. Jude Children’s Research Hospital®. In 2017, Southwest Airlines celebrated the 10th anniversary of our Medical Transportation Grant Program and the 20th anniversary of our Adopt-A-Pilot program. How better to celebrate these two programs than by creating an incredible day for some amazing kids at St. Jude Children’s Research Hospital? With our friends at St. Jude, Southwest hosted a one-of-a kind party for some very special guests: St. Jude patients and their families. What’s a party without balloons, treats, planes, and Pilots? On hand to help us celebrate were some of our special Adopt-A-Pilot Ambassadors. These Pilots go above and beyond by volunteering every year to teach fifth-grade students STEM-related education programs. Our Pilots were just as excited to see the kids as the kids
were to see them! Alongside the kids, the Pilots flew paper planes down a paper runway, helped decorate hero capes, and posed for pictures. The kids were especially excited to have real Pilots answer every imaginable question about airplanes. As the party ended, we overheard each Pilot sharing stories of their day with the children, and it was evident what an impact this experience had. “I was deeply touched and inspired by the whole experience,” Southwest Airlines Captain Ricardo Aguilar said. “Those kids and the miracles performed at St. Jude have motivated me to live a little extra every day.” Southwest is proud to support hospitals like St. Jude by providing complimentary, round-trip tickets for their patients and their families through our Medical Transportation Grant Program. —Debbie Wafford and Janet Felty, Communications & Outreach
PHOTOGRAPHY COURTESY OF ST. JUDE
Southwest Pilots helped throw a party for St. Jude patients and their families.
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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.
the hat to the Scout, and he was very grateful. The trip from which they were returning was a once-in-a-lifetime experience for these kids, so the hat carried with it a lot of sentimental value. Captain Reilly also included a very complimentary note, explaining that our large group of Scouts was well-behaved on the flight, which was great to hear. While we’re sure Captain Reilly did not do this because he was looking for any sort of recognition, we wanted to take a moment to tell you what a great pilot (and Eagle Scout!) you have on your team! —Veronica Coyle
Dear Southwest, I work for the Cradle of Liberty Council, Boy Scouts of America, which is the local chapter of the Boy Scouts in Greater Philadelphia. Our office received a package in the mail that included a baseball cap that was part of the uniform for a large contingent of Boy Scouts who had recently spent two weeks on a hiking/camping expedition in New Mexico. It was mailed by Captain Dan Reilly, who indicated that he found it after he had finished flights for the day. We were able to return
ILLUSTRATION BY LEVI HASTINGS
THEY SET THE BAR HIGH
As the operations manager at Southern Air Freight, I shipped a next flight guaranteed shipment from Nashville to Amarillo, Texas. My only option to get it to my customer was a connecting flight that arrived at AMA at 11:25 p.m., which was after the cargo facility was scheduled to close. I called the AMA Cargo Facility and spoke to Southwest freight agents Ryan Mosher and Robert Girty. They made arrangements to have someone at the AMA station stay to release the freight to my customer upon arrival. Thank you for some of the best customer service I have had in my 20 years of dealing with many different major airlines. They both went above and beyond to accommodate my needs as a customer, which is extremely rare these days. You have a fantastic cargo crew in AMA; they have set the bar high for other stations! —Jesse Bowen
22 SOUTHWEST FEBRUARY 2018
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from the editor
The Neon Museum in Vegas is purely fun knowledge.
coin-operated fountain of youth. Then there’s the Giant Heart in Philadelphia’s Franklin Institute, through whose chambers kids can clamber like screaming corpuscles. (Actually, 4-year-old future heart surgeons may find this exercise useful. Me, not so much.) In the National Constitution Center, also in Philadelphia, a room contains life-size statues of the Founding Fathers: James Madison, brightest of them all, was also the shortest. In the Ronald Reagan Presidential Library in Simi Valley, California, kids can sit in a replica of the Situation Room and decide whether to invade Grenada. Which gives me an idea. Bucket lists are great, but what about a Useless List? I’d like to learn Esperanto. I want beavers to show me how to build a dam. How about you?
Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS
PHOTOGRAPHY COURTESY OF THE NEON MUSEUM
I don’t remember many of the useful things I learned in college. It’s the useless stuff that sticks: “ontogeny recapitulates phylogeny,” a long-disproven biological theory. The fact that Socrates had been a heck of a soldier in battle. And anything from the class Mozart’s Opera. My dad, an MIT-educated engineer, nearly disowned me when he learned I was taking the course. “What are you going to do with Mozart’s Opera?” he asked. Absolutely nothing. Of course, as Homer Simpson says, a little useless knowledge can be dangerous. “Every time I learn something new, it pushes some old stuff out of my brain,” he tells Marge. “Remember when I took that home winemaking course and I forgot how to drive?” But I’m willing to take the risk. My favorite museums are packed with useless delights, giving you the sense that knowledge itself is a form of play. Years ago, I wrote in this magazine about the Pinball Hall of Fame in Las Vegas, dozens of old machines that are maintained and playable for as little as a quarter—a
24 Southwest february 2018
1/9/18 1:34 PM
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Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us.
email@example.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag
Thank you for featuring Filipino cuisine on your Eat page in November. A Filipino by birth, I was deeply honored. I have flown with Southwest Airlines for the past 15 years, but this was the first time I read an article about our exotic cuisine. I hope the passengers who read the article find themselves completely satisfied when trying our cuisine.
Gerardo M. Ferrer CHICAGO
Andrea Serra AUSTIN, TEXAS
/ We’re thankful for your equally thoughtful note. Thanks for reading, Andrea.
us, they’ll love it! Off the plane from a super fun quick trip to Oregon. Bonifacio was featured in the Southwest magazine so we thought we’d check it out since I’m about 1/16th Filipino. It’s packed and the food smells delicious! So far, the drinks are tropical tasty.
Anne Harrison What’s awesome? Flipping through @SouthwestAir #magazine and seeing an #STL favorite mentioned. Go to @guerrillastreet! Love those guys.
PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)
Over the past few months, I have been delighted by the magazine’s choice of articles. I flew to Maine in October and had the pleasure of reading “’Til the Cows Came Home,” and then I flew to Arizona in November and enjoyed “The Bully and the Buddhist.” Both articles were about sincere personal transformation and hope, and were very uplifting. These are just the types of article that I now look forward to when I travel on Southwest. Thank you for going beyond the generic stories that one usually encounters on plane trips. In these days of constant stressful news, it’s nice to read about positive human interactions and know that people are capable of changing for the better.
/ If they’re anything like
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Bangalore Old Fashioned
Walking into Curry Up Now in San Jose, California, the first thing you notice isn’t the floor-to-ceiling neon mural, or even the blaring Bollywood soundtrack—it’s the smell. Cardamom, cumin, and fennel fill the air, hinting at the culinary bent of the menu. Those flavors also find their way into the drinks at the restaurant’s Mortar & Pestle Bar. The Bangalore Old Fashioned switches out the usual rye for aged Indian rum, and upgrades simple syrup with garam masala, a blend made from the aforementioned spices, plus cinnamon, nutmeg, and a host of others.
In Indian mythology, “amrut” is an immortality elixir.
MAKE IT ↑ Combine 1½ ounces Amrut Old Port Deluxe rum, ¼ ounce Plantation O.F.T.D. overproof rum, ¼ ounce garam masala syrup*, a dash of Bittercube Jamaican No. 2 bitters, and a dash of Bittercube Blackstrap bitters into an ice-filled mixing glass. Stir until chilled, and then strain into a short glass with ice. Garnish with lemon and orange peels. PHOTOGRAPHY BY NICK CABRERA
* Bring 1 cup water to a simmer. Remove from heat, and add 1 cup sugar and 25 grams of garam masala powder. Stir until sugar dissolves, and then let the mixture steep for 10 minutes. Strain through a cheesecloth, cool, and use.
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Since 2010, Dann Boyles and Chip Minor have filled their quirky Eastown boutique with objects they themselves would want to give or receive. From Great Lakes-inspired greeting cards and cheeky hand-embroidered tea towels to colorful coffee mugs and pillows in the state’s signature mitten shape— they’ve all found a home at Rebel. “Chip’s love language is gift giving, and he loves finding beautiful things on our travels,” says Dann, a Michigan native. “We carry somewhere between 600 and 700 lines in the shop, so we’ve had to get creative and stack things to the ceiling to fit all of it. It’s crazy for us, but magical for the customer because there’s always something new to discover.”
WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!
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Uptown, downtown, Center City— whatever you call it, the middle of Queen City has something for everyone. DRINK ↖ Try one of the 15-plus North Carolina brews on tap at 204 North. (Birdsong Brewing Co.’s Higher Ground IPA is a tasty bet.)
EAT ↑ Feel good about snacking on the okra fritters at The King’s Kitchen. All the restaurant’s profits go to help feed impoverished area residents.
EXPLORE ↘ Head to the NASCAR Hall of Fame on race days to watch the action on a 64-foot screen.
SLEEP ↙ Visiting this spring? Ask for a northwest-facing room at the Kimpton Tryon Park Hotel to catch a few innings of a Charlotte Knights game.
RELAX ← At The Green, catch a free play or movie screening, or just wander and try to spot all the park’s literary references.
32 southwest february 2018
ILLUSTRATION BY ANDREW JOYCE
1/4/18 11:28 AM
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SAN ANTONIO Constance M. Barone, MD 9502 Huebner Road San Antonio, TX 210-614-0400 BaronePlasticSurgery.com Castle Connolly – Top Doctors
NEW YORK John E. Sherman, MD 1016 Fifth Ave., New York, NY 212-535-2300 ShermanPlasticSurgery.com New York Magazine – Best Doctors Issue
HOUSTON Paul Vitenas, Jr., MD 4208 Richmond Avenue Houston, TX 281-484-0088 DrVitenas.com Castle Connolly – Top Doctors
DENVER Paul C. Zwiebel, MD 2050 East County Line Road Highlands Ranch, CO 303-470-3400 DrZwiebel.com 5280 Magazine – Top Doctors
ATLANTA Keith Jeffords, MD 3964 Atlanta Road Smyrna, GA 678-370-9854 DoctorJeffords.com Castle Connolly – Top Doctors
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Dr. Constance M. Barone San Antonio, TX
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SAN FRANCISCO Stephen J. Ronan, MD 3600 Blackhawk Plaza Circle Blackhawk, CA 925-736-5757 BlackhawkPlasticSurgery.com Super Doctors – San Francisco
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KANSAS CITY Jason E. Stahl, MD 8300 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Trusted LASIK Surgeons Directory
PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue
These top eye surgeons specialize in KAMRA for close vision, LASIK, laser cataract surgery and lens implantation.
LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California
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NAPLES, FL Farrell C. Tyson, MD Other locations: Ft. Myers, Bonita & Cape Coral, FL 239-542-2020 TysonEye.com Gulfshore Business – 40 Under 40
ATLANTA Milan R. Patel, MD 6300 Hospital Parkway Johns Creek, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors
ST. LOUIS Jason P. Brinton, MD 555 N. New Ballas Road St. Louis, MO 314-375-2020 BrintonVision.com Dr. Jason E. Stahl Overland Park, KS
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LOS ANGELES PLASTIC SURGERY Mark A. Anton, MD Face, Breast & Body Surgery 361 Hospital Road Newport Beach, CA 949-722-1967 AntonAesthetics.com Castle Connolly – Top Doctors
TIFTON, GA ORTHOPAEDIC & SPINAL SURGERY Edward W. Hellman, MD 1610 John Orr Dr., Tifton, GA 229-386-5222 TheSpineAndScoliosisCenter.com Castle Connolly – Top Doctors
ST. LOUIS FACIAL PLASTIC SURGERY L. Mike Nayak, MD 607 S. Lindbergh Boulevard St. Louis, MO 314-991-LIFT (5438) NayakPlasticSurgery.com Castle Connolly – Top Doctors
DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Road Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue
PHOENIX COSMETIC & RESTORATIVE DENTISTRY Joyce Bassett, DDS 14275 N. 87th Street Scottsdale, AZ 480-367-8889 DrBassett.com USA Top Dentists Directory
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Brush better. Traveling with an electric toothbrush can be, quite literally, a buzzkill. Named one of Time Magazine’s Best Inventions of 2016, quip changes that. Sleek and budget-friendly, quip (from $25) runs 3 months on a single battery — so you can cleanse the memory of carting around a clunky charger. There is also a nifty travel case, which, thanks to a suction strip, doubles as a mirror
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Learn more at tableandteaspoon. com, or visit the showroom in San Francisco. Plus, keep an eye out for the company’s forthcoming app.
Table + Teaspoon
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Need a reason to celebrate? Entertaining has never been easier. Here’s how founder Liz Curtis describes the table-setting rental company: I found myself going stir-crazy studying for the bar exam. I started cooking as a way to get out of my head, and that turned into a cooking blog. I practiced law for three years and was hosting dinner parties every 10 days, and I realized you can get everything on demand for a party except the table setting. With Table + Teaspoon, there are seven settings, which include napkins, a runner, plates, glasses, silverware, straws, menu
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february 2018 Southwest 33
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p e Ke g n i r o l p x E
For an extended version of this interview, visit southwestmag.com.
36 Southwest february 2018
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Learning something new can be out of this world. Just ask astronaut Scott Kelly. by brantley hargrove / photography by elizabeth lavin
n March 27, 2015, Captain Scott Kelly clambered aboard the Soyuz spacecraft and blasted off from the Baikonur Cosmodrome in Kazakhstan, bound for the International Space Station, 254 miles above Earth. So began his 340 days in space, the longest single spaceflight in U.S. history. His charge? To further our understanding of life in microgravity and let scientists learn as much as humanly possible about how space affects the body.
Your year in space was a deliberate first step toward mankind’s most ambitious goal yet. Why a year, and what was this mission meant to prepare for? The idea is that someday we want to go farther away from the Earth. And when we do that, it’s going to take us longer to get there. We’re only going to have the space station for a few more years, and it’s a good opportunity to learn more about human physiology, psychology, and the systems it takes to spend more time in space. When we go to Mars someday, it’ll take 200 days to get there. You’ll spend over a year on the surface. Then it’ll take us 200 days to get back. There are just more things we need to understand before we do that. Like the poorly understood effects of weightlessness? The thing about microgravity is if you’re going to do an experiment on Earth, you can only vary certain things. On Earth, you can vary G-forces in a positive way, but in space, when you can remove the force of gravity, that gives you another variable that allows you to gain new insight. Part of your charge was to become a living laboratory. I was the guinea pig. Among the problems of long-duration spaceflight, there’s bone loss, muscle loss, effects of radiation at a genetic level. There are effects to our immune system, cognitive effects, psychological effects. There are changes to our eyes. There’s swelling in the optic nerve and these things called choroidal folds. It’s a fleshy part on the back of your retina that seems like it’s due to the pressure in space—an upward fluid shift in our heads. There’s concern that maybe someday they could result in blind spots. The life support equipment is something we need to nail down better and make it more reliable, more efficient. In some cases, make it work better. That’s part of this larger experiment of the space station. The more we
know, the longer people spend in space, the better we’ll know how to support them.
As a test pilot, at first you felt as though a long stint on the ISS wasn’t all that appealing. But the shuttle days were gone. You were going to be a scientist, in a sense. How was that transition? At first, it wasn’t something I was that interested in. I was a pilot and a test pilot, and to make a long story short, I got roped into it a little bit. It was much different than a shuttle launch. [For this mission] I think it’s more important to have someone who is a good operator of experiments than it is to have someone who might be a scientist themselves. You’re also the housekeeper. You’re the cook, the engineer, the mechanic, the electrician, the doctor, the dentist, the science operator. Having one twin on the space station for a year and the other (your astronaut brother, Mark) on the ground probably served as a nice control for your human experiment. Was that something NASA planned? It was kind of a serendipitous thing—the happy accident. I had already been assigned to the flight and I had asked about genetic research. Apparently, the government isn’t allowed to ask their employees to participate in genetic research, but because I asked the question, that opened the door. It gave NASA the opportunity to delve into this area of genetic-based research that they’ve never been involved with before. Your mother was a cop, which back then was less common for a woman. How did that serve as an early blueprint for your own goals? She had an obstacle course in our backyard. She studied a lot for the exams, the civil service exam. My dad built a wall she had to scale during this test. She [also] had to drag a dummy, which was me. She made an impression on my brother and me, and inspired us. When you see your mom do something you don’t see anyone else’s mom doing, it makes an impression. At the time, it was very outside the box. Eventually, it made me a better student and made me see what it took to have a goal you think you might not be able to achieve, and then work really, really hard to achieve it. Brantley Hargrove is a Dallas-based journalist and the author of The Man Who Caught the Storm, due out April 3. february 2018 Southwest 37
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From 2,500-yearold jade to a giant Etch A Sketch, the finds in these 19 oftenoverlooked museums will enthrall the history buff, culture lover, and kid in all of us. by tommie ethington, kiley faulkner, and melissa flandreau
Feast your eyes
International Museum of the Baroque puebla, mexico
The stark-white, curved architecture, set in one of the bestpreserved baroque cities in the Americas, is a masterpiece in its own right. Inside, immerse yourself in the ornate style that defined 17th- and 18th-century art, theater, music, and literature.
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1/12/18 10:52 AM
PHOTOGRAPHY BY CORALIMAGES/ISTOCK (MAIN) AND MARK MURRAY (DR. SEUSS); COURTESY OF NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER
Stand at the corner of past and present National Underground Railroad Freedom Center cincinnati Through stories of abolitionists, artifacts that include a 19th-century slave pen, and frequent talks, this museum untangles an ugly part of the country’s history as it traces slavery from its origins in America to its forms today.
Levine Museum of the New South charlotte, north carolina Exhibits like Cotton Fields to Skyscrapers delve into life in the Carolina Piedmont after the Civil War, while the community-created K(NO)W Justice K(NO)W Peace provides insight into history as it continues to unfold.
See your kids aglow in wonder ⬅ the amazing world of dr. seuss museum springfield, massachusetts Among the Wump of Gump and Truffula Trees, hands-on exhibits spur creativity and detail the early life of hometown hero Theodor Geisel.
the strong national museum of play rochester, new york This interactive hot spot is home to the National Toy Hall of Fame. Don’t miss the giant Etch A Sketch, which doubles as a photo booth.
sterling hill mining museum ogdensburg, new jersey Take an underground stroll through a labyrinth of fluorescent tunnels. Exhibits feature touchable displays, and you can collect your own minerals to take home. february 2018 southwest 39
1/9/18 3:22 PM
Storm King Art Center new windsor, new york
This bucolic sculpture park in the lower Hudson Valley houses a 100-piece collection across 500 acres. Swing by in the summer for sunset yoga or a moonlit walking tour.
DIVE INTO A SPECIALT Y You’ll learn a lot more than trivia going deep into these niche topics.
Bainbridge Island Museum of Art bainbridge island, washington A 30-minute ferry from Seattle brings you to this light-filled, LEED Gold-certified home to local contemporary works. For more serenity, head to the rooftop garden.
The Jade Museum San Jose, Costa Rica Viewing artifacts dating to 500 B.C., dig into the region’s complex economic and cultural relationship with the eponymous semiprecious stone.
Neon Museum las vegas Sin City signage glows once again at this outdoor treasury of glitz, affectionately dubbed the neon boneyard, which contains 200-plus signs and can be viewed only with a reservation. Pro tip: Book a night tour.
National Postal Museum Washington, D.C. Design your own stamp, see mail postmarked from the moon, and learn about Owney, the mutt mascot for the bygone Railway Mail Service.
International Cryptozoology Museum Portland, Maine Featuring more than 10,000 items, this quirky collection focuses on Bigfoot, Nessie, and other legendary creatures.
New Orleans Pharmacy Museum New Orleans The former apothecary houses 19th-century medicine bottles, leech jars, and voodoo potions. It’s also said to be one of the city’s haunted locales.
PHOTOGRAPHY BY JERRY L. THOMPSON (STORM KING)
Roam a little
40 Southwest february 2018
1/9/18 3:22 PM
PHOTOGRAPHY BY BOB WOLGEMUTH (AMERICAN WRITERS MUSEUM), COURTESY OF MIM
American Visionary Art Museum baltimore You won’t spy any Monets here. Instead, browse 4,000 pieces—including the 55-foot “Giant Whirligig”— created by self-taught artists from around the globe.
American Writers Museum chicago Study the nation’s most famous scribes, and then show off your own chops by crafting a line for the story of the day. Be sure to check the calendar for talks given by contemporary authors like Gillian Flynn.
Woody Guthrie Center tulsa, oklahoma Learn the story behind “This Land Is Your Land,” and then pay homage to the acclaimed folk musician by penning a song at the lyric-writing station.
Step into other worlds Briscoe Western Art Museum / san antonio Highlights at this River Walk gem include spirited bronze sculptures, a replica Wells Fargo & Co. stagecoach, and the sword of Mexican General Santa Anna. ⬅ Musical Instrument Museum / phoenix
Each exhibit room transports you to a different geographical region. Ever wanted to strum a Burmese harp or bang a giant gong? Here’s a chance to find your inner musician.
Allen Christian’s House of Balls / minneapolis From pianos and plumbing parts to the namesake bowling balls, found objects are transformed into unconventional sculptures. If he’s home, you’re welcome to watch the artist at work. february 2018 Southwest 41
1/9/18 3:22 PM
DYLAN ASHTON SMITH
Think Olioâ&#x20AC;&#x2122;s graphic designer
Holds a doctorate in Buddhist studies from Columbia
Artist and Harvardeducated Eastern religions scholar
Think Olio co-founder
Teaches about philosophy and human sexuality
Doctoral candidate who studies Afrofuturism in film, music, and fiction
42 Southwest february 2018
1/10/18 11:59 AM
Borough of Manhattan Community College prof who teaches about feminism ... and Stranger Things.
Sociology professor who studies the evolution of racism
Composer and conductor
Think Olio co-founder
Oxford grad whose areas of study jump from Oscar Wilde to indie rock to comic books MAUREEN MATARESE
Columbia-trained linguist with a specialty in social work and homelessness
Human rights expert who teaches about demagoguery and white supremacy
How one group of New Yorkers is changing the world of adult education, one free beer at a time. by aaron gordon / photography by sally montana february 2018 Southwest 43
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eoff Klock had just been hit by a car. He was on sabbatical from his job as a professor at the Borough of Manhattan Community College when a taxi made a turn through Klock (and his bike) in Manhattan’s Upper West Side. Until then, he had logged more than 100 miles a week commuting around the city, but he knew those days were over, at least for a while. As he was recovering, in August 2015, he heard from two guys running a small, new adult education business called Think Olio. Would he be interested in meeting and learning more? “They sent me an email,” Klock recalled recently, “and I was like, This is sketchy. I don’t know what this is.” In a sense, it was sketchy. Think Olio’s founders, Chris Zumtobel and David Kurfirst, hunted RateMyProfessors.com for local instructors with high teaching ratings. Klock was on the list, so they invited him out for a beer. Thanks to a broken shoulder and sabbatical,
Klock, an English professor, was bored enough to find out more. “We’ve cut the excess out of education,” Olio’s website declared. “The costs, the tests and grades, the fluorescent lighting, and people who don’t really want to be there.” Well, that sounded pretty good to him. Three months later, Klock was teaching his first “Olio” (noun: a miscellaneous collection, especially of art or literature) on the wisdom of pop culture in a bookstore he described as “the size of a large bathroom.” Despite his short stature, Klock commands the room with his athletic frame and naturally projecting voice, remnants from his musical theater days. But on that day, none of his trademark showmanship was of much use. Eleven or so people paid something like $10 each to hear him talk. As per Think Olio’s original agreement with its instructors, Klock pocketed half the proceeds. To most professors, this would have been a mildly successful evening, mostly thanks to the money. But that’s not what Klock took away from the event.
Think Olio’s Chris Zumtobel and David Kurfirst
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“One of the things that attracted me to teaching—and this is a silly, pretentious thing to say— it’s an old profession,” Klock said. “It goes back thousands of years, you know? I like the idea of, like, Socrates walking around talking to people. It’s a very attractive image to me.” While he considers himself very lucky to be teaching at a community college that gives him flexibility in structuring courses and choosing the material he teaches, there’s always the required flotsam of modern education: financial aid, homework, committees, meetings, grades, forms. “It becomes, there’s this whole …” Klock searched for the right word. “There’s all this … stuff.” But Think Olio was different. “There’s something about it that just feels pure,” he said as his cadence slowed and his words became smoother. “There’s something pure about it because the entire bureaucracy is not there.” Attendees pay a modest fee to hear local professors speak about pretty much whatever they want, from David Lynch movies to Margaret Atwood’s Handmaid’s Tale to asteroids to racism. The only requirements: The professors can’t read the lecture verbatim, and they have to love teaching. Klock called back the image of Socrates walking around, the vision of the old profession he held dear. Think Olio, for him, is its modern successor. “It’s just: Let’s talk about stuff because this is interesting.”
ine months before they first emailed Klock, Zumtobel and Kurfirst were students at the City University of New York, the same state system under which BMCC operates. The two were studying in a special program where they could design their own majors and bounce between CUNY’s many schools. Zumtobel, who moved to New York from Reno, picked entrepreneurial storytelling, while Kurfirst, New York born and raised, majored in religion and entrepreneurship. The two met their final year, in a course called social entrepreneurship. Half the class dropped the first day because they thought it was about Facebook, and the course almost got canceled. But just enough students stayed. The teacher assigned them a project to pitch a business idea along the course’s theme. “Dave pitched basically a ‘gym where adjunct professors would teach classes’ kind of concept—” Kurfirst corrected Zumtobel: “A gym membership model.” “Yeah,” Zumtobel agreed, realizing how he had
Think Olio teacher Geoff Klock
just made Think Olio sound like a fitness facility, “but a place, like a gym.” “It wasn’t, like, adjuncts working out,” Kurfirst clarified. The idea was, more precisely, “a school where adjuncts would teach, an adult education place where you’d go sign up for a day of classes or something.” The idea needed refinement, but it came to Kurfirst because he was “really pissed off” about the abominable work conditions for adjunct professors. While higher education used to be dominated by full-time, tenure-track professorships about two-thirds of instructors at the university level nowadays are non-tenure, half of them only working part-time. Even as tuition fees soar at private and public colleges, 31 percent of part-time higher-education faculty is living near or below the federal poverty line, according to the American Community Survey. Most adjuncts get paid a few thousand dollars per course, max. And after the passage of the Affordable Care Act in 2010, universities slashed adjunct hours and pay rates to skirt laws requiring employers to provide health insurance to employees working full-time hours. february 2018 Southwest 45
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Jamie Warren teaching an Olio in Manhattan
Not only are these professors the worst compensated, they can often be the best teachers a student will have. Over a two-semester stretch, Kurfirst had five or six adjuncts who ended up being some of his favorite instructors. But they weren’t paid like it, scraping by on something like $12 an hour with side jobs to make ends meet. As a result, Think Olio’s goal was to give adjuncts a place to teach and explore new ideas outside the university system—and pay them fairly. The vast majority of the 350 Olios they’ve held have been one-off lectures on topics largely of the professors’ choosing. Ticket prices range from $12 to $25 and often include free beer or wine. But there was a selfish element to the business plan, too. The two students were in their last year of
college. They already dreaded the idea that soon they would have to stop dedicating their lives to learning. They, like many adults, had friends who left college and wished they dedicated themselves more fully to their studies. Or, as Zumtobel put it, “We kind of predicted our nostalgia for the classroom
before it happened.” So, when they left college, they took the classroom with them. A few days later, the two went out for a beer. Zumtobel launched into his plan about how to make it a reality. Not years from then, or even months from then, but within weeks. No need for a physical
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building, he suggested. Just use other people’s space, like living rooms or local coffee shops and bars. And, he added, charge audiences as little as possible. Make it accessible. “I didn’t even know if I was really going to do this or not,” Kurfirst said, chuckling. “Chris just decided to be my business partner, and I was like, ‘All right.’” Less than three months later, in March 2015, they hosted their first Olio in Kurfirst’s living room. One of their former professors, Michael Haltenberger, gave a talk on religion viewed through the lens of Bokononism, the fictional religion in Kurt Vonnegut’s Cat’s Cradle. They got the word out through Facebook. Their recollections vary on the attendance: Kurfirst said seven, Zumtobel said five. But the professor came prepared, and they learned something. The event proved, on the smallest of scales, that it was feasible. “[We] drank beers in Dave’s
living room and talked about Vonnegut with a professor,” Zumtobel said with a big smile at the recollection. “And we were like, This worked. This is awesome!”
ince they were studying at a business school, the two co-founders did the obvious thing when starting a business: They searched for money. And even though there was absolutely nothing technical about Think Olio, the way to raise money in 2015 was to sound as much like a tech company as possible. “Think Olio: Airbnb for Learning” is the sub-headline of the company’s page on AngelList, a platform for startups. The company goes on to describe itself as a peer-to-peer “marketplace for in-person learning.” Zumtobel and Kurfirst joined an incubator program at CUNY’s Baruch College and, in June of that year, won $20,000 at a startup competition for New York City college students.
But during those few energetic months between their first Olio in Kurfirst’s living room and winning tens of thousands of dollars, the two co-founders had to interrogate themselves. What did they want their business to be? What did they want to accomplish? What did they want their lives to look like while running it? Advisors at Baruch were telling them to think big, make the business as handsoff as possible, and expand to other cities. At first, growing rapidly and being hands-off sounded great to the college students. They got “wideeyed” about it, as Kurfirst put it, as they envisioned Olios being held around the country or even the world: lifelong learning at an affordable price, reigniting people’s passion for education. The liberal arts—literally defined as “skills of the free people”—returned to the masses. They could, dare they dream it, change the world. But by late summer, the two
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co-founders did something increasingly remarkable in the business world: They resisted the pull of the modern, expanding economy and stayed true to their vision. Remembering the simple joy of seven (or five) people in a living room, they realized they weren’t ready to be a platform, a peer-to-peer network, a global movement. They were only ready, and only barely ready, to be an Olio. They circled around a core group of 10 to 15 instructors, including Klock, to teach at about a dozen rotating venues. Since the summer of 2015, they’ve held Olios on topics ranging from loneliness, civil disobedience, addiction, and universal basic income to Paris’ Jazz Age, the movie Barton Fink, and string quartets. They’re held in bars, coffee shops, outdoor spaces, art studios, co-working spaces, and one of the city’s great rooms, the Strand Bookstore’s rare book room. Many event spaces even pay them for the exposure, or the
Olios will be sponsored by companies with event budgets and the desire to break the monotony of after-work happy hours. Adult beverages are often provided by sponsors. Much of the necessary labor for running an event is provided via the barter system. Volunteers get to attend Olios for free as long as they greet guests or distribute beers. Photographers volunteer their time in exchange for free entry. Kurfirst and Zumtobel almost never miss an Olio; at least one of them has been present at about 300 of the 350 they’ve organized. The day they don’t want to attend Olios anymore, they say, is the day they will shut it down.
long the way of trying to build a business, they accidentally built a community of lifelong learners: the professors, the volunteers, the repeat students. Unlike almost every other adult education organization
in the country, this community skews overwhelmingly young. “We really didn’t think our audience would be as young as it is.” Zumtobel shrugged. “It started with our friends, then the friends of our friends, and then their friends, and it’s just grown from really our network of people we know.” They estimate 75 percent of their paying customers are 25 to 40 years old. The business itself, thanks to almost zero overhead costs, is more successful than they ever imagined, especially considering they are, by their own admissions, totally uninterested in profit maximization. Neither of the co-founders know exactly how they managed to accomplish this; they certainly didn’t set out to be a lecture series for millennials, and they happily welcome all ages. But the likeliest explanation is the simplest one: They work with professors they find interesting and craft their events the way they would want
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them—from the beers to the unpretentious, off-the-cuff, slightly tipsy introductory speeches—and, since they’re millennials, it only stands to reason other millennials might find that appealing as well. Klock, who is pushing but not yet 40, isn’t a millennial but has a related theory, which he explained to me by way of anecdote. In June 2017, Klock taught an Olio on Neutral Milk Hotel, the indie-rock band with an intense fan base, where he dissected the band’s lyrics like he would a poem. Then, he made everyone turn off their phones and played the entire 40-minute album In the Aeroplane Over the Sea beginning to end, which he said was a beautiful experience, “like a prayer.” Afterward, someone came up to Klock. “I’ve never listened to music without doing anything else.”
n a Wednesday night at the end of October, Zumtobel hosted a get-together for Olio volunteers at his apartment in Brooklyn. He called it a brainstorm for Think Olio’s future, but emphasized there would be nachos. Zumtobel was slicing eggplant to toss into the topping and sipped on a Budweiser. “This nacho party was a weird idea,” he admitted, “[but] we always have to be different.” Not long after, a new volunteer named Bianca showed up. She had responded to the call for volunteers after her first Olio by writing, “I love the concept of continued learning over a beer.” She said she’s attended many adult education-style lectures, but they tend to be mostly women. She thought the beer was the reason for Olio’s relatively even gender ratio. Over the next hour or so, an impressively diverse group of 16 people trickled in. (One stylishly dressed guy from Portugal was just visiting New York but happened to meet Kurfirst that day, who extended an invitation.) The only
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area the group wasn’t very diverse in was age. Everyone was right in that 25 to 40 range. In typical Olio style, the social hour went on for longer than expected as Zumtobel and Kurfirst either couldn’t peel themselves away from their conversations or didn’t care to. Finally, around 9 p.m., about an hour later than planned, the brainstorm began. The group gathered in a circle around the low coffee table stuffed with books. Zumtobel sat on the edge of the couch with Kurfirst on the floor next to him, cross-legged, adjacent to the acoustic guitar and the vinyl player and record collection. After they made their introductory speech, during which they asked the volunteers for their suggestions on Think Olio’s 2018 road map, both the co-founders realized they didn’t have anything to take notes with. Kurfirst jotted on the reverse side of a photocopy of book pages. Zumtobel scrambled for a notepad. After some discussion, one of the volunteers turned it back on the co-founders: What are their goals for 2018? They exchanged glances before Kurfirst rattled off a series of initiatives, including expanding their “seminars”—Olio series that go more in-depth into subjects over multiple sessions such as the link between technology and loneliness (which sold out) and a close reading of Simone de Beauvoir’s landmark 1949 publication, The Second Sex. Zumtobel nodded before cutting in with a quick fact check. “2018’s the next one, right?” Soon, another volunteer inquired if they considered branching out from the humanities. They’re certainly open to any subject, Kurfirst replied, but he added, “Our motivation in a lot of ways is the humanities.” This, he explained, is based on the country’s university structure where the vast majority of a student’s curriculum is within their major. “And it’s supposed to lead to a career and
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then you’re just like: Wait, what just happened to the last five years of my life?” Maybe you never got to take a poetry class even though you like poetry. “And you know what?” the volunteer, who works in advertisement and marketing, replied. “I love that. So much of the world is like, ‘Oh, get into a STEM career where you’ll have a stable job and you’ll make money.’ But like so many of us nowadays, we want to be entrepreneurs but we also feel like we need a sense of purpose that’s bigger than just crunching numbers for a living.” The room nodded along, and the co-founders took notes. Over the hour-and-a-half discussion, lots of ideas were thrown out, some contradictory to what Zumtobel and Kurfirst had previously said they wanted to do, others right on track. (One idea that seemed to spark the imagination: Think Olio as some kind of dating service.) But they were thrilled to have new ideas. Zumtobel and Kurfirst know a good Olio if they walk out with more questions than answers. By that measure, the evening’s brainstorm was another success. One topic that came up was expansion. Did they plan on holding Olios outside of New York? They’re excited about the possibility—they haven’t given up on changing the world—but they need to figure out a plan. They recently traveled to Mexico City and Berlin where friends are eager to launch local Olios. They joked (or was it a joke?) that they should expand to their favorite cities first. Zumtobel outright rejects the suggestion he sometimes hears that Olios can work only in New York. “I’m just, like, so sad to hear that,” he moaned. “So this is the only place people care about learning?” Aaron Gordon is a former staff writer for Vice Sports. Share your own scholarly stories with him at firstname.lastname@example.org.
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1/3/18 8:54 AM
DAT I N G C O N N E C T I O N S
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Life before It’s Just Lunch?
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really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.
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When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.
Best part of the IJL experience? K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant. And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands. Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!
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THE CITY YOU’RE MISSING
Baltimore Innovative people, cool workspaces, affordable walk-to-work apartments, and an unbeatable bar scene—this might be the most underrated city in America. BY JAY HEINRICHS
This is a caption giving location 58 southwest february 2018
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LOCAL FLAVOR Clockwise from top: Hilton Carterâ&#x20AC;&#x2122;s home; a drink at Gunther & Co.; Loch Bar oysters; Washington Monument; dining at Cosima
february 2018 southwest 59
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A view of east Baltimore from downtown. The city is remaking itself while preserving its older charm.
1 I I
Entrepreneur Jason Bass sits across from me at Modern Cook Shop in the Fells Point neighborhood of Baltimore. Between us lie Old Fashioneds and plates crammed with smothered pork chops, fried catfish, collard greens, and mac ’n’ cheese. Jason isn’t referring to the food. He’s referring to his business, the Treason Toting Company, which he founded about five years ago with Aaron Jones, a tailor and designer.
By “We can’t wait,” Jason also means Baltimore and its people. This city, with its working-class roots, anthemic history, and longtime racial divisions, had been waiting for things to get better. But now, Jason and Aaron can’t wait. These Baltimore-born millennials have a tote-bag company to run, and a city to make better. During a three-day visit to Baltimore, other people said the exact same thing. “We can’t wait.” And the city has gotten better, much better. Having previously lived in D.C. for 10 years, visiting Baltimore frequently (the two are about 40 miles apart), I thought I knew it pretty well: Inner Harbor, aquarium, Johns Hopkins, crab cakes, oysters, dive bars, Bertha’s Mussels. But all along, I had been missing much of the city. In fact, given its recent evolution—one that seems to preserve the city’s egalitarian, we’re-in-this-together values—I had been missing the city itself. Visiting both new and lifelong residents, eating and
PHOTOGRAPHY BY DAVEL5957/ISTOCK PREVIOUS SPREAD: PHOTOGRAPHY COURTESY OF VISIT BALTIMORE AND PHOTOGRAPHY BY SEANPAVONEPHOTO/ISTOCK (MONUMENT)
“We can’t wait.”
A V F H
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The vice president of marketing and community affairs for the tourism bureau Visit Baltimore, Joyner-Weems and her team have encouraged locals to use #MyBmore to tell the story of their city by highlighting the people, places, and things they love. Last spring, the hashtag was linked to 500 images. Today, there are more than 36,000. To Joyner-Weems, the postings reflect the city’s true character. “The people of Baltimore, they’re real,” she says. “When you step foot in our city, you’re treated as if we know you. You can be yourself, because that’s all we know.”
PHOTOGRAPHY COURTESY OF TBC
drinking, and walking among the widely varied neighborhoods that together make Baltimore Baltimore, I had my mind seriously blown. Let me count the ways. First, this city is one of the cleanest I’ve ever seen. Sure, no major city is immaculate, but Baltimore has made strides in recent years, and now there’s very little trash in the wrong place. Baltimoreans tell me they’re shocked when they visit other cities and find actual litter. Second, Baltimore is being upgraded and repurposed, fixed up and reused. I had coffee in a beautiful old bank, hung out at an arts bar in a former Ford dealership, saw apartment buildings with new units converted from offices, and stayed in the posh, fast-growing neighborhood Harbor East. Local entrepreneurs, business partnerships, and nonprofits can take credit. Which leads me to number three: It seems like everyone in Baltimore is an entrepreneur of some sort. Even the many artists, as you’ll see. Fourth, this is one of the friendliest towns in America. Rich, poor, black, Hispanic, white … everyone treated me as an old friend, including people who had no idea I was writing for this magazine. Fifth: Oh, wait. This last one shouldn’t be surprising. Baltimore is a bar town. It always has been, and I’m willing to argue, after visiting more of them than really was good for me, that this just may be the best bar town in America. Best dive bars by far. Best (and seemingly most per capita) neighborhood bars. Great jazz bars, Latin bars. Best speakeasy, right out of Prohibition, with better booze. None of these people and places waited for things to happen, or for outsiders to rescue them. The Freddie Gray incident of three years ago (in which a young black man died from an injury while in police custody), and the riots that followed, get talked about throughout the city as a kind of watershed. The many changes since then, along with the lovingly preserved traditions, are homegrown, from the investments by Under Armour founder Kevin Plank to the founders of the Treason Toting Company. Understandably, people are moving in from other places. This city is a millennial’s paradise, with a mix of shared workspaces, business incubators, and
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With an uncompromising effort to deliver authentic cuisine from around the world, Baltimore-based Atlas Restaurant Group is a lifestyle hospitality group that focuses on the integrity of product and provides an unparalleled entertainment experience that you wonâ&#x20AC;&#x2122;t want to miss during your travels. From the largest wine and whiskey selections in the region to flambĂŠed food and handcrafted cocktails, each Atlas concept offers a different and unique cuisine style that suits all palates.
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RESTAURANTS YOU WON’T FIND ANYWHERE ELSE
THE CHARMERY Here, you’ll find the best ice cream in Baltimore. The shop is run by a charming husbandand-wife team that supports local farmers. Try the Maryland Mud or Old Bay Caramel.
inexpensive walk-to-work city housing. They see that Baltimore is a bargain and an opportunity. “This city’s up for grabs,” Treason’s Aaron Jones tells me. And we’re barely into our second Old Fashioned.
ou may know that Baltimore is a water town. But to see just how aqueous it is, it’s best to tour it by helicopter. I took an Uber to the waterside neighborhood of Canton, where 28-year-old Cait Shipley met me and took me to a four-seat chopper owned by Charm City Helicopters. The only other passengers were a young couple celebrating a birthday. It turns out Cait owns the company, including this chopper and a fancier six-passenger Bell 407GXP used during the tourist season. She introduced me to our pilot: her fiancé, Freddie Ephraim. He took us on a 20-minute aerial tour, giving an unabashed booster spiel over our headphones. We saw where House of Cards is filmed (“Not Washington!”); passed over the “real, original” Washington
WOODBERRY KITCHEN A farm (or water) to table restaurant in a residential neighborhood, with a delightful courtyard adjacent to its old brick, refurbished foundry. Chef-owner Spike Gjerde won a James Beard Award in 2015.
Monument, a tall pedestal with the president perched on top; and, best of all, circled the harbor—bigger than the city itself, and still very much working. The sun was setting, and from the air, the city looked like a watery paradise. But Baltimore isn’t all about water. It’s really about neighborhoods. One especially known for its nightlife is Fells Point (which, actually, sits right on the water). Jess Mayhugh, an editor at Baltimore magazine, met me at Lobo, a neighborhood bar. The bartenders knew her, and they suggested a particular kind of Old Fashioned with vinegar for her. We ate excellent tartare and, between hugs from local habitués, talked about Baltimore and the neighborhoods. “Does everybody call it Charm City?” I asked her. “A lot of people do,” she said. “And not ironically either. Because it has charm. Baltimore has this magnet quality. People who live here and leave always seem to want to return. But this city has more than charm. It has grit. We practically invented the word.”
THE BLUEBIRD COCK TAIL ROOM A new walk-up, third-floor bar with craft cocktails worthy of that label and artfully carved ice. F. Scott Fitzgerald, who made Baltimore his home, would like the 1920s-style décor and the perfect gin rickey. But you’re in Baltimore, kid. Order an Old Fashioned.
WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!
PHOTOGRAPHY BY CLINTON B PHOTOGRAPHY (CHARMERY), MEREDITH HERZING (R HOUSE), SHANNON PATRICK (BLUEBIRD) AND PHOTOGRAPHY COURTESY OF WOODBERRY KITCHEN
R. HOUSE A food hall that serves as a “launch pad” for rising chefs. With an experimental kitchen, 10 stalls, 350 seats, communal tables, and (of course) a central bar, you could sustain life forever.
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LOCH BAR A modern joint adjacent to the Four Seasons in Harbor East, owned by the Atlas Restaurant Group of high-end eateries. Loch Bar has one of the largest raw bars in Maryland—which is saying a lot.
I asked her where a young millennial making, say, $45K would want to live. “Station North, the arts district,” she said. “And Mount Vernon. You can rent a studio apartment in those neighborhoods for under $1,000 a month.” I was skeptical; but as you’ll see, an actual millennial resident of Mount Vernon proved her right. Having knocked off a couple of cocktails and a great local ale, we visited two more bars—including Bertha’s, home of the sauciest bumper sticker (“EAT BERTHA’S MUSSELS.”). As we left, the bartender gave me a bumper sticker. And this was just Wednesday night. I barely made it back to my hotel, the Four Seasons in Harbor East. For a Four Seasons, it’s a bargain.
fter such a night, I needed a water cure, so I hopped on a water taxi to the National Aquarium and petted some jellyfish. The Inner Harbor still makes a great destination and is somewhat less touristy than it used to be. The vast aquarium is worthy
CONNIE’S CHICKEN & WAFFLES Founders Khari and Shawn Parker knew what they were doing by using mom Connie’s recipes. Chicken! Waffles! Most of the menu combines these two essential food groups. Heaven. And the restaurant supports community causes.
of the name “National,” with its unrivaled shark tank, indoor coral reef, and touchable jellyfish. Combine that with the restaurants, shops, and bars circling the harbor, and you have yourself a weekend. I walked a mile back to my hotel where I met Megan McCloskey, director of marketing for the Harbor East Management Group. Megan came to Baltimore after living in D.C. and Manhattan, but she says it would be hard to leave. “The footprint makes everything very walkable, the people are friendly, and there is a general lack of pretense that is really refreshing,” she said. “It has the buzz of a big city while still maintaining the feel of a tightly knit community. Residents know that, and I think visitors can sense it as well.” We took a stroll through the 12-squareblock neighborhood, which is Baltimore’s newest and fanciest. An 8-mile promenade runs through it along the water. John Paterakis, the late multimillionaire owner of H&S Bakery, bought the land in the ’90s as a favor to the mayor. The city promised it would buy the land back but never did. The Paterakis family has no
PHOTOGRAPHY COURTESY OF @THEBALTIMOREFOODIE/INSTAGRAM (VERNON), @FLEETSTREETWRITEUP/INSTAGRAM (MODERN), VISIT BALTIMORE (LOCH), CONNIE’S CHICKEN AND WAFFLES
MOUNT VERNON MARKETPL ACE A food-stallery offering everything from oysters (duh) and crepes to noodles and dumplings, all beneath the benign equestrian gaze of George Washington. Or just go for the boozy milkshakes and wine tasting.
MODERN COOK SHOP A restaurant, market, and bar all in one, in a historic wharf building in waterside Fells Point. The restaurant changes the menu constantly. We were there for Soul Food Night and still dream of smothered pork chops.
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univ of md
University of Maryland, Baltimore: Improving the Human Condition It’s no secret why Baltimore is called Charm City. Friendly people, fresh seafood, and more than 300 years of history. But the real secret to this town is its tenacity and optimism. And the University of Maryland, Baltimore (UMB) is harnessing that energy in exciting ways, reinventing the delivery of health care, building up our neediest communities, and inspiring tomorrow’s leaders. If you want to see the future, just step into the University of Maryland BioPark. There, in the Maryland Proton Treatment Center, cancer patients receive revolutionary therapy, the most precise available. UMB faculty and researchers — who conduct more than $500 million of medical, legal, and social sciences research each year — are rapidly turning their discoveries into new devices and therapies. Developed by a doctor in our School of Medicine, Harpoon allows for beating-heart valve repair through a small incision in the skin. Imagine being able to go home the day after heart surgery! Imagine, as well, the enormous impact Harpoon’s recent sale for $100 million has on the Baltimore economy. The world’s first wearable artificial lung system is another innovation created by UMB researchers. The size of a soda can, it fits on your belt, and potentially will free lung disease victims from hospital confinement.
But our innovation is about more than inventions. Our Community Engagement Center gives West Baltimore residents a special place to access neighborhood and economic development services. The University helps residents get good jobs — sometimes right here at UMB. Our law school provides free legal advice. And every effort is made to purchase goods locally. Our School of Social Work leads B’more for Healthy Babies. Remarkably, since 2014, there have been zero fetal deaths in the Upton/ Druid Heights neighborhood this program serves. UMB also is reaching into our local neighborhoods to develop the next generation of medical scientists through the CURE Scholars Program — the first in the nation to recruit kids as early as the sixth grade. Of course, visitors can still immerse themselves in the city’s rich cultural history, where enormous clipper ships still grace the Inner Harbor and the flag flies over Fort McHenry, where the national anthem was inspired. But just a short walk away lies another burgeoning modern American revolution: University of Maryland, Baltimore. We are changing the future.
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Meet #MyBmore @hiltoncarter
This filmmaker and fine artist fills his home just outside the Hampden neighborhood with the most creative jungle of indoor plants you’ve ever seen. His Instagram feed is like a vacation for the eyes— not to mention a cornucopia of organic decorating ideas. No wonder he’s a local celebrity. When he wants to “fully zen out,” as he puts it, “I visit the Rawlings Conservatory.”
reason to mind: The place is booming. As a mark of the neighborhood’s luxury nirvana status, a new 50,000-square-foot Whole Foods Market is opening in 2019, with 300 apartments and condos above. It would be understandable if some Baltimore natives resented Harbor East just a bit. It’s the least Baltimore-ish neighborhood in this blue-collar, old-brick town. But people I talked to seemed to think the fancy new construction is a good idea. “It’s good for the [city’s] brand,” Treason’s Jason Bass told me. Not to mention the local economy. When John Paterakis died in the fall of 2016, hundreds of people lined the streets for the funeral procession. Besides, the most interesting parts of Harbor East are very Baltimore, in the sense that natives built them. After buying high-tech gear at Under Armour’s flagship store a block from the Four Seasons, I went to Fells Point to have dinner with the Treason boys. I arrived just before they did, at Modern Cook Shop. These two big, bearded men came dressed in homburgs and beautiful clothes—Aaron had some kind of sweater-blazer thing going on. I was wearing a striped old-guy sweater and told them I was feeling underdressed. “No, man,” Jason said. “You’re doing just fine.” I certainly was doing fine a half-hour later, when I found myself eating the best pork chop of my life. It was hard to focus on the task at hand. Finally I asked where they came up with the name Treason. “The current environment,” Jason said. “We didn’t find it acceptable.” Aaron nodded. “I played football in high school, and I would leave practice to sew.” He explained he was a “second-generation tailor.” He said, “People told me it was a dying industry. And my teammates made fun of me. I still have a friend who calls me Dressmaker.” Jason: “And we thought, why don’t we do things we can’t do? You can’t listen to them. You have to commit treason.” To my 62-year-old self, this sounded charmingly millennial. This generation happens to be the nicest in history by many measures: the most tolerant, best educated, most law-abiding. The millennial idea of treason is committing extreme cheekiness against the status quo. Jason and Aaron met in 2013 in a bar over cocktails and decided then and there
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HEY BALTIMORE P
eople who live in Baltimore are, scientifically, better than people who choose to live in other cities. The Hey Baltimore podcast exists to give you insight into the folks who make our city awesome. We sit down with makers, doers, thinkers, artists, chefs, entrepreneurs, and more who have helped bring Baltimore into the national spotlight as a thriving cultural and creative center. The interviews dive deep into their personal and professional lives and through these conversations answer the question: Why Baltimore? Subscribe to Hey Baltimore through any podcast app and get to know our (amazing) city.
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DOWNTOWN BALTIMORE is more than what youâ&#x20AC;&#x2122;ve seen on TV. Apartments and row homes are renting as soon as they become available, and itâ&#x20AC;&#x2122;s not just residents moving in. Companies like Pandora have relocated to Downtown, and tech start-ups are snatching up office space. National retailers have taken notice too, including West Elm, Free People, Shake Shack, and Warby Parker. Come see for yourself.
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to found a tote-bag company. They selffunded, selling their 401(k) plans. Kevin Plank bought in as an investor two years ago. “We weren’t looking for investments,” Aaron insisted. “We just put our heads down and did our thing.” In case Baltimore would like a motto to supplement “Charm City,” “Birthplace of ‘The Star-Spangled Banner,’” and “Greatest City in America”—this last one is stenciled on benches all over town—I vote for “We put our head down and do our thing.”
BALTIMORE’S HIPPEST WORKSPACES ↗ BETAMORE Come for the desk and Wi-Fi, stay for the classes in coding and databases. When we visited this fourth-floor Federal Hill space, clusters of 20-somethings were bowing their heads over schematic-filled monitors. We left feeling vicariously smarter. SPARK Professionals will find a beautiful space complete with bike storage and beer (and craft coffee to help you recover). Oh, and desks and conference rooms. Try it out with a $15 day pass. Want the full commute? Take the water taxi to the Inner Harbor. Spark is right there. CIT Y GAR AGE Under Armour’s Kevin Plank converted this former bus garage into a space for “converting thinkers into doers.” The Port Covington complex combines a business incubator, maker space, and plenty of desks for entrepreneurs and telecommuters. 716 BROADWAY Your monthly membership fee at this Fells Point office gets you a nice desk and 24-hour key code access to not just space but a coterie of tech-oriented professionals. You’re also a short walk to the waterfront.
PHOTOGRAPHY COURTESY OF BETAMORE
nd Baltimore’s thing increasingly means business. Morgan Stanley, Legg Mason, and Pandora are big players. More than half a billion dollars in projects are under development in the downtown area alone, according to the Downtown Partnership of Baltimore, a nonprofit business consortium. Under Armour and Plank are two of the engines. “Baltimore is a city of hard work, grit, and a will to find a way,” Adrienne Lofton, Under Armour senior vice president of global brand management, told me. “This is everything Under Armour represents. Baltimore is our hometown and we sit proudly on the docks of our city.” The company has two campuses in Baltimore, including an area in the Port Covington neighborhood, a former railroad terminal on the Patapsco River. Under Armour employs some 3,000 people in the Baltimore region, about a fifth of its worldwide workforce. But some of the most interesting action is happening on a much smaller scale. Jason, Aaron, and I walked to the Treason store after dinner. The partners designed the interior, which just happens to have a bar behind the counter. The company has its headquarters at Baltimore City Community College, where a business accelerator has fostered seven companies, including theirs. It’s right across from the block where some of the Freddie Gray rioting took place. In the store, I bought a bag for each of my two grown children. I commented on how my kids would love their “authenticity.” I didn’t quite know what I was talking about, except I’ve been told that millennials love that word. “We hate that word,” Jason said. “We like ‘sincerity.’”
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has the energy youâ&#x20AC;&#x2122;re looking for. #MyBmore
12/19/17 4:08 PM
R. Devin Brooks
From shots of sweeping skylines to an otherworldly snow-covered pier, the freelance photographer captures both the dazzle and quiet beauty of the city. And the more he shoots, the stronger the bond he feels with his home and fellow locals. “Every time I would discover a new place or see views people may never have seen before in Baltimore, I would fall more in love with what I was doing,” Brooks says.
Then we went for cocktails at the Sagamore Pendry hotel, where Jason and Aaron were treated like celebrities. And we toured the place like we owned it. The hotel is an elaborate restoration of an old beaux-arts building once used for port cargo in Fells Point. It boasts a beautiful pool, three cannons from the War of 1812 found beneath the foundations, and, of course, a big lounge. We ordered Old Fashioneds made with the local rye—Sagamore. Both the hotel and the whiskey are Kevin Plank’s businesses, which he keeps separate from Under Armour. Plank Industries also owns Baltimore Water Taxi, a thoroughbred racing stable, and a VC firm, Sagamore Ventures. Major construction in Port Covington won’t begin until later, “but we didn’t want to wait,” Plank Industries CEO Tom Geddes told me. So Sagamore Ventures converted an old city garage in the neighborhood into a place for innovation and manufacturing. Among the new companies, there are Treason and a robotics firm run by former Johns Hopkins students. Port Covington borders some of the neediest communities in Baltimore. Plank Industries built partnerships with those neighborhoods with the idea of providing opportunities throughout the city. “It’s a priority for us,” Geddes said. This sort of business permeation affects even the art scene. That same night, I met up with Theo George, marketing and communications manager for Baltimore Arts Realty Corporation, or BARCO. We met at the Motor House, a former Ford dealership with a bar called the Showroom. BARCO, a nonprofit real estate development company, aims to provide affordable working space for artists. This part of the city, a neighborhood called Station North because it’s adjacent to Penn Station, is grittier and contains rundown facades. This place is an artist’s dream, like New York’s SoHo before the swells fixed it up and kicked the artists out. BARCO runs an art gallery, a black box theater seating 150, and Open Works, a 34,000-square-foot space for the arts. After showing me around, Theo took me to a dive bar where I ordered Natty Boh (National Bohemian), Baltimore’s cheap beer. “PBR OK?” the bartender asked, winning extra dive bar points for offering beer a step below the cheap local favorite.
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Home is where the heart is. For us, that’s Baltimore.
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We’re all about love … of food … of a good time … of Baltimore. So, we bring the region’s best restaurants, brands and hospitality to the airport. Whether you’re coming or going, the first and last thing you’ll see is all the charm of Charm City.
It’s true what they say: you can leave Baltimore, but Baltimore won’t leave you. A tall milkshake from Silver Diner. A famous crab cake from Obrycki’s. Just like you, we’re Baltimore inside and out. Concessions with heart.
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Twenty years from now, after the condo developers move in and the place gets fixed up, current residents may lament what it used to be—back when real artists lived there and the community was amazing and the bars really dive. But even my tour guide through this still-scruffy neighborhood is an entrepreneur, working for an organization that puts its head down and does its thing.
hat’s it like for a young professional to move to Baltimore, get a job and an apartment, and commute to work? Marissa Moss, a 20-something who works as marketing and communications manager for the Downtown Partnership of Baltimore, allowed me to see her apartment in the morning. She buzzed me up to her fourth-floor studio, filled with art she had bought at a bargain in her neighborhood of Mount Vernon. Marissa moved to this relatively quiet neighborhood, dotted with a UN’s worth of ethnic restaurants, from the Washington suburbs. She’s trying
to get her friends to move up. “There’s actually more to do here,” she says. “And it’s much easier to get to work.” Marissa’s commute is a brisk 15-minute walk downtown to the city’s old business district. We stopped at David and Dad’s Cafe, which occupies an old bank, with a counter where the tellers used to count money. She raved about her neighborhood, where in July the city closes down several blocks for Artscape, the largest free arts festival in the country and Baltimore’s biggest event annually. “At night, the vendors pack up and throw dance parties,” Marissa said. “They shut down Charles Street and it’s packed with people dancing, and you’re surrounded by art.” In April there’s Light City, a light festival and citywide party. Marissa proposed a dance party in a tunnel. She called it Lit City, and 450 people showed up. She told me about life as a young professional in this city. “I’m right out of college, OK? And the first thing I notice is that people hold 4 p.m. meetings in bars. You get your business done and then stay on for happy hour.” At 8 p.m., there’s Night
PHOTOGRAPHY BY WILLIAMSHERMAN/ISTOCK
Artscape, the largest free arts festival in the country, is the city’s can’tmiss party.
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Charm City. Simply no place like it.
There’s a pulse of anticipation beating through the heart of Baltimore right now. Loyola University Maryland is looking toward the future with optimism and excitement. We attract the type of students who are attracted to Baltimore. People eager to shape their lives—and their city—according to their ideals. Ideals that include principled leadership, critical thinking, eloquent expression, large-hearted ambition, concern for others, and a boundless commitment to service and justice. Located just minutes from downtown Baltimore on 80 beautiful acres of wooded landscape, Loyola is built to provide each student what only a Jesuit education can: your mind expanded, your values deepened, your horizons widened, your spirit lifted. Learn more at Loyola.edu
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THE BALTIMORE-IEST BARS FR A ZIER’S ON THE AVENUE A massive, old-school (open since 1939) bar in the Hampden neighborhood, complete with pool tables and regulars of all stripes. The bartenders mix drinks as big and strong as they get.
CLUB CHARLES “Club Chuck,” as the locals call this dimly lit Art Deco dive, lies in the heart of Station North, the arts district. I downed a cheap beer while taking in the art crowd filling the red leather booths on a weeknight.
have had a past of making this city what we wanted it to be.”
hat evening I caught up with a guy I’d met, of course, in a bar. Will Escalante, the bar manager for a new restaurant and nightclub at the top of the Four Seasons, took me up to the 22nd floor and showed me the views of the harbor and the city—like being in a helicopter, with Old Fashioneds. This place is called the Bygone, a brand-new, Rat Pack kind of fancy joint serving an old-style, meat-centered menu. But the place wasn’t ready to open for a couple of weeks, so we had had drinks in a different place ahead of time. Azumi serves sushi, with a line of chefs doing their raw-fish art in front of monitors that show tanks in the National Aquarium. We also stopped by Loch Bar, a seafood eatery that serves local craft beer and whiskeys and features one of the largest raw bars in Maryland. All three places are run by the Atlas Restaurant Group, which runs a bevy of high-end joints all within a few minutes’ walk in Harbor East.
PHOTOGRAPHY BY NIRIAN/ISTOCK
Brunch at the Modern Cook Shop, where you get brunch with mimosas and a DJ. Or you can go to Charm City Trivia in bars all over town. Form a team, answer questions about Baltimore, and win drinks. Then there’s Volo City (formerly Baltimore Social Sports), where Marissa played dodgeball and then headed to a bar where the winners got free drinks. In the summer, there’s Twilight Swim in one of the city’s public pools. A $5 fee gets you into an adult pool party, with food trucks and a DJ. Wait, just to make it clear: While it’s true I wasn’t out that late on any of the nights, the only person who seemed to have trouble focusing was me. The bar scene seemed to be all about the socializing, not the drinking. As we walked to Marissa’s office building, I asked her what she might feel about Baltimore 20 years from now. “I think Baltimore will refuse to take the charm out of this city,” she said. “I mean, look at Under Armour and all the business it’s doing. You can see its love sprinkled throughout the city.” Besides, she said, “I would have helped curate this city. My older self will
BAR LIQUORICE This friendly joint in Federal Hill offers Good & Plenty candy and red licorice (so it’s not just a clever name). Owner Jeff Cahill keeps the popcorn bowls filled. Be sure to order his famous Nutella bread pudding for dessert.
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The company’s founder, 34-year-old Alexander Smith, comes from Baltimore business royalty. His grandfather was John Paterakis, the multimillionaire baker who developed Harbor East. Alex’s uncle is the executive chairman of Sinclair Broadcasting. “It’s in Alex’s blood to run an empire,” Joe Sweeney, Atlas’ marketing director, told me. Alex opened a HäagenDazs in Harbor East right after college. A pizzeria came next, with his first liquor license. Then he opened his first fine dining restaurant, Ouzo Bay, in 2012. Serving Greek food, it won Baltimore magazine’s award for number one restaurant in 2013. Azumi and Loch Bar have received their fair share of accolades, too. Alex opened a second Ouzo Bay and is opening a second Loch Bar in Florida later this year. He plans to do the same thing in Houston this year, with Dallas in 2019. By the time this guy is my age, he’ll have a monopoly on fine dining, run out of Baltimore. And I
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haven’t even gotten to the speakeasy. It’s called the Elk Room, and good luck getting in; it’s intentionally tricky to lend the place an exclusive, Prohibition feel. No sign, just a blank black door in a brick wall, with a small button. Press it and a light turns on for a waitress who will probably tell you that the bar is already filled to capacity. She’ll take your number, invite you to have a drink on the patio just outside, and call you when a spot opens up. Inside, it’s dark with the atmosphere of a cigar bar, though no one actually smokes in the bar itself. You can order a drink with liquid nitrogen while you listen to live jazz. Order the elk tacos or a rabbit corndog. Then say hello to the billionaire or Treason founder on the next stool. Having seen all those haunts, I went to Upper Fells Point, a neighborhood with a concentration of Latino residents. “Part of this neighborhood is Greektown,” says Jesús Perez. “My mother calls it Latinotown, though you can still get Greek food there.” I met him in a tiny restaurant called El Mañanero. It means “morning person,” though I had an excellent evening burrito, along with a gratefully nonalcoholic atole, a hot cornmeal drink. Having come
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ENTER FOR A CHANCE TO WIN A LIGHT CITY BALTIMORE GETAWAY PACKAGE I NCLUDES: • $1,000 in Southwest Airlines® gift cards • Three-night weekday stay at Hotel Indigo Baltimore during the Light City festival (April 6–21, 2018) • $100 gift card to any Atlas Restaurant Group property, including Azumi, The Elk Room, Harbor East Deli, Loch Bar, Ouzo Bay and Tagliata • $100 gift card to Connie’s Chicken & Waffles
• Two $50 gift cards to the Baltimore Museum of Art gift shop • Two tickets to the National Aquarium • Two tickets to the National Great Blacks In Wax Museum
TO ENTER, VISIT SOUTHWEST.COM/MAGAZINE (one entry per person)
OFFICIAL RULES: NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID IN ALASKA, HAWAII, PUERTO RICO, RHODE ISLAND, AND WHERE PROHIBITED OR RESTRICTED BY LAW. Eligibility: Sweepstakes is open to all legal residents of the 48 contiguous United States and the District of Columbia, excluding Rhode Island, who are 21 years of age or older and have a valid email account at the time of entry. Employees of Southwest Airlines Co. (“Southwest Airlines”), Pace Communications (“Sponsor”), Visit Baltimore, their advertising and promotions agencies, and their immediate families (spouse and parents, children and siblings and their spouses) and individuals living in the same households of such employees are ineligible. Eligibility is contingent on agreement to, and compliance with, these Official Rules. Sweepstakes subject to all applicable federal, state, and local laws and regulations. This Sweepstakes is offered in the United States only and shall only be construed and evaluated according to United States law. Do not enter this Sweepstakes if you are not located in the United States. To Enter: Sweepstakes runs from February 1, 2018, at 12:00 a.m. C.T. through February 28, 2018, at 11:59 p.m. C.T. (“Sweepstakes Period”). To enter the Sweepstakes, complete the entry form on southwest.com/magazine. All entries become property of Sponsor and will not be acknowledged or returned. Incomplete entries are not eligible. Entries must be received by February 28, 2018, at 11:59 p.m. C.T. Entries limited to one (1) per person. Sponsor’s computer is the official timekeeping device for this Sweepstakes. The winner will be notified by email or telephone. If the winner does not agree with the rules of the Sweepstakes, or does not meet the requirements to be eligible to enter this Sweepstakes, winner will be excluded as a possible prize winner. Winner must respond to notification and both winner and any included guests must sign an Affidavit of Eligibility within 10 days or an alternative winner will be selected at random. Federal, state, and local taxes are the responsibility of the winner. Void where prohibited by law, and all federal, state, and local laws apply. The winner will receive a 1099 IRS tax form. The prize consists of Southwest Airlines gift cards ($1,000 value), a three-night weekday stay at Hotel Indigo Baltimore during the Light City festival April 6–21, 2018 ($600 value), $100 gift card to any Atlas Restaurant Group property, $100 gift card to Connie’s Chicken & Waffles, two $50 gift cards to the Baltimore Museum of Art gift shop, two tickets to National Aquarium ($80 value), and two tickets to the National Great Blacks In Wax Museum ($50 value). Total value of $2,030. Prizes are non-refundable, nontransferable, are not redeemable in cash, and may not be substituted by the winner. Restrictions may apply. See Official Rules at southwest.com/magazine for full details and restrictions.
1/3/18 10:36 AM
Get closer. Experience the magic of the Aquarium and Light City Baltimore—a celebration of art, music and innovation—when you visit between April 14 and April 21.
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Meet #MyBmore @fleetstreetwriteup
Rachel Paraoan A Baltimore resident for the past eight years, the social media maven has always loved to explore, and since people would frequently ask her where they should go eat or visit, she started her Fleet Street Write-up blog and Instagram account as a way to get the word out on new spots and underrated places. Baltimore, she said, is quirky, downto-earth, more relaxed than other cities, and filled with art. “There’s a certain charm you can’t find anywhere else.”
to America without papers at age 5, Jesús is a beneficiary of the 6-year-old Deferred Action for Childhood Arrivals policy. He works as an assistant doing medical research at Johns Hopkins, and he’d like to go to college, but he’s waiting to hear whether he’ll be allowed to stay in the States. “Mexico is my ancestral home and my spiritual home,” he said. “But Baltimore is my home home. I want to stay and grow with it.” Meanwhile, he can’t wait. “I’m not sitting around,” he said. The 25-year-old sits on various boards, including an organization that helps foster children, and the Baltimore Police Youth Advisory Board.
had to fly out the next morning but still wasn’t done with this city. When I’d flown in, Amy Mitkus showed me around BWI Airport. Director of operations for Fraport USA (formerly Airmall), she works with local businesses to set up shop in the terminals. Amy took me to four pop-up stalls called LaunchPads, owned and run by locals selling jewelry, cosmetics, clothing, and tea. Fraport USA provides the space, offers graphics help, and charges a percentage of the proceeds. A professor at Morgan State University offers business advice. And, once again, the food is great. I had the best cheeseburger I’ve had in years at BWI’s Silver Diner. The restaurant, which began in Rockville, Maryland, in 1989, now has several locations in the region. I hadn’t had a bad meal the entire time. My work has taken me to cities all over, but no place I’ve visited has hit me like this one. I had no idea what I’d been missing. This city has its problems, don’t get me wrong. But in three days, I didn’t meet a rude person, or see a dirty street, or talk to a single Baltimorean who wasn’t proud to live there. I expected a city on the defensive, one that slung around PR phrases like “a better tomorrow.” I found a beautiful, warm, fascinating place. One that wasn’t sitting around for tomorrow. This itself may sound like hype. But every year, my wife and I use our points and celebrate our anniversary in a different amazing place, and this year we’re going to Baltimore. We can’t wait. Jay Heinrichs is the editorial director of this magazine.
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Photo by Vivian Doering
1/11/18 12:00 PM
FOCUS ON FRANCHISES SPECIAL ADVERTISING SECTION Dogtopia
MAKING THE LEAP
A 29-year-old house flipper from New Jersey, a dad-son duo from Ohio, a mother of four from Texas. Franchise owners are a diverse lot. And whether itâ&#x20AC;&#x2122;s the desire to make a career change, impact their community, gain professional experience, or simply earn more money, their motivations for making the leap into franchising vary as well. By Ben Marshall
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The Waddell Family, Franchise Owners in Placer County, CA
Home Care Assistance!
With high average revenues and the ability to do well by doing good, what’s not to love? No other franchise opportunity provides the combination of personal and professional satisfaction that Home Care Assistance does for its franchise partners. We’ve been helping people from a variety of professional backgrounds become business owners for the past fifteen years in their communities, and we now have over 165 locations worldwide! Our AMAZING franchise training team has created the perfect system for franchise success! • Home Care Assistance trains and supports you every step of the way, including a PROVEN 12 Month Marketing Plan to help • Every Franchise Owner gets a dedicated jump-start your business growth. coach and support team to help with • To be successful with our model you only need all phases of their business, including to add one new client a month on average! lead generation! • The average revenue for sites open at least 12 months is $1.46 million!
Find out how you can OWN an incredible business that people trust and admire. This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does not constitute approval. *Ask to see our item 19 for system revenue averages.
“The operations and marketing support is amazing.” -Will Reid, Franchise Owner, Ohio
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Call 888-834-3844 or visit luvhca.com today
to speak with one of our friendly franchise team members, you’ll be glad you did.
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FOCUS ON FRANCHISES SPECIAL ADVERTISING SECTION
Home Care Assistance
MAKE AN IMPACT
When Kirk and Mark Febus were faced with finding professional home care for an elderly loved one, they discovered a void: Quality home care services were few and far between. This motivated the father and son team from Dayton, Ohio, to improve the way older adults age in their community. “We started researching home care franchise opportunities so we could give back to our local community and help families navigate their care options,” Mark says. He and his father founded Home Care Assistance of Dayton in 2015. The Febuses work intimately with other families in Dayton and the surrounding areas to offer premier in-home care. Services, which are tailored to the needs of each client, can range from grocery shopping
and meal prep to emotional support and companionship. Professionally trained and individually matched caregivers follow a pair of sciencebased approaches unique to Home Care Assistance: the Balanced Care Method and the Cognitive Therapeutics Method. Mark says he’s thankful to have access to the best-in-class resources from the corporate level, but he also cherishes the opportunity for he and Kirk to grow their office in their own way and—most importantly—to be able to touch the lives of neighbors. “Our clients have peace of mind knowing that we are looking after the well-being of their loved ones just like family,” Mark says.
For first-time business owners Rosie and Chris Keller of Chandler, Arizona, the ability to positively impact their community by offering a greatly needed service has been the most rewarding part of their franchising journey—a journey that began on a cross-country Southwest Airlines flight in 2015. Chris was thumbing through this magazine and found a piece on Debi Lane, founder of LunchboxWax. “The article was interesting and the business model seemed ideal for our market,” Rosie says. “I visited the Scottsdale location and was immediately impressed.” From there, the couple began conversations with Lane about launching a salon in their hometown. Last May, the Kellers did just that, opening the doors of LunchboxWax South Chandler. According to the couple, friends and family thought they were absolutely “crazy” to take a risk like owning a franchise. But the Kellers are glad they did. They have embraced their differing styles, followed the
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A MODERN-DAY CULTURE CLUB FOUNDER & CEO DEBI LANE TALKS ABOUT THE VIBE BEHIND THE BODY-WAXING BRAND, THE EXPLOSIVE GROWTH AND THE KINDS OF PEOPLE CHOSEN TO JOIN THE CULTUREDRIVEN FRANCHISE.
When LunchboxWax CEO Debi Lane selects new franchisees for the chic-and-cheeky body-waxing concept she launched in 2010 and franchised in 2013, there’s a question she asks herself each time: Could I spend a fulfilling and enjoyable week on a sailboat with this person?
The thought behind the sailboat theory, she said, is that people can come together to achieve a goal (or reach a destination), but if the focus isn’t on collaboration and purpose, it’s not success at all. You have to wonder, does this progressive, goodhearted approach work? During the first year of franchising, six salons opened nationwide to welcome women and men who are mindful about people and places they choose for personal services. Since then, the company has near-doubled in size each year and earned a ranking in Entrepreneur Magazine’s 2017 top 100 new franchises. Ed Sheridan, who operates LunchboxWax salons in the Northeast with his son Patrick, says the attention to detail and commitment to culture is central to the growth.
As 2018 gets underway, Lane continues to grow this modernday culture club by awarding franchises to a diverse mix of curious, driven professionals — people who want the independence afforded by business ownership and the support of a dedicated team in an industry poised for growth (no pun intended). She says, “Behind our expertly trained waxologists, thoughtfully designed salons and specially formulated products is a knowledgeable, energetic team that guides each LunchboxWax franchisee every step of the way.” Learn more about becoming a LunchboxWax franchisee at lunchboxfranchise.com.
“Walk into any LunchboxWax, and the competence, and kindness is palpable,” said Sheridan. “The energy resonates and tells this great story. It’s natural to want to be a part of it.”
Of course it’s not the only requirement, she admits, but it speaks volumes to the company’s culture and the people who create it. “We’re redefining what success means in business by placing priority on fostering each person’s EQ, or emotional intelligence, as well as their ability to run and grow a business,” Lane said. “We are a culture of heart-driven, headstrong people who are as equally interested in taking care of themselves as we are contributing to a greater whole.” This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.
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FOCUS ON FRANCHISES SPECIAL ADVERTISING SECTION
corporate program closely, and are already seeing success. The best part of this adventure, though? Rosie says it’s been the creation of an amazing team of local waxologists. “These ladies are amazing and have impacted our community in such a positive way.” The Kellers aren’t the only married pair to find success in the world of franchising. Vijay and Deepika Ila-
What we lacked in experience, we made up for with an entrepreneurial spirit to fulfill a growing need in our community.
Franchisees Meagan and Brian Van Dyck with their family
varasan of Vancouver, Washington, also became business partners last year when they opened an educational childcare center called Kiddie Academy. The Ilavarasans were drawn to Kiddie Academy’s proprietary curriculum, its use of technology in the classroom, and the corporate team’s flexibility in allowing franchisees to customize their facilities based on
local market nuances. Just a few months in, they feel fortunate to have embarked on this mission. “It is a real blessing to be in a service that is very foundational to our community,” Vijay says. “Every time a parent holds my hands and says, ‘Thank you for taking care of my child,’ it makes me so emotional and fills me with an unbelievable level of gratification.”
They did all their homework Meagan worked in human resources. Brian worked as an oil and gas drilling consultant overseeing drilling locations in Texas. Between the two of them, neither of the Van Dycks had a résumé of expertise in the field of educational child care. Nor did they have entrepreneurial experience running an independently owned and operated business. But what they lacked in experience, they made up for with a zealous spirit and in doing all their homework to fulfill a growing need in their community. With highlighters and post-it notes in hand, Meagan read the 222-page Texas state child care standards… four times. “I’m a rule follower,” said Meagan. “So I wanted to know the state regulations in our industry so we could exceed expectations. Some might be surprised to know we’re self-taught, but if you judged a book by its cover, you’d think we know exactly what we’re doing, because we do. Because we did all our homework, we have confidence parents are looking for.”
The couple researched seven different franchise concepts over six months before deciding to open a school with Kiddie Academy. Kiddie Academy is a professional, award-winning and accredited child care company, and the franchisor also met a personal standard: the organization aligned with Meagan and Brian’s values, ethics and commitment to their community. The Van Dyck’s chose to build their community in a “small, big town” near Texas A&M University at the Kiddie Academy of College Station. Meagan and Brian were aware of the challenges of venturing into an unknown-for-them industry, but knew they would succeed with the support of Kiddie Academy, their experienced and knowledgeable franchisor. Brian says parents often tell them, “this is where y’all belong.” Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.
WIT H KID D IE AC A D EMY, YO U D O N ’ T HAVE TO CO MPRO MISE.
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MAKE A CHANGE
If Kate Gould’s five-year plan had panned out, she’d be a partner in a dental and medical brokerage firm with eyes on taking over the business. She didn’t achieve those goals … and she couldn’t be happier. Now, the Texas-based mother of four spends her days ridding northwest Houston of outdoor pests as the owner of a Mosquito Joe franchise. “I’m running my own business and making my own decisions. There’s great freedom in that,” Gould says. “At the same time, I’m not reinventing the wheel and have systems in place that allow me to provide the best customer service to my neighbors.” Her paramedic husband, Paul, chips in when his schedule allows, and her kids are involved as well. “My children have a much better sense of what it means to work hard and be rewarded,” she says. For 29-year-old Jeffrey S. from New Jersey, searching for a summer gig to complement his house-flipping construction company led him to Pool Scouts, a high-end cleaning, maintenance, and repair service for residential pool owners. “I was looking for a seasonal franchise I could run out of my home,” he says. “I was interested in Mosquito Joe, but Pool Scouts really impressed me as well.” The first-time franchisee says the support, training, and motivation from the Pool Scouts corporate team made year one a breeze. “It’s basically like having a business partner that you never have to worry about fighting with.” Pool Scouts
GET TO KNOW G
MOSQUITO JOE M Mosquito-control servi services are in high demand! • Be the neighborhood hero by providing residential and commercial mosquito control services in your community
Franchisee Kate Gould and Family
It provides me an opportunity to own my own business and show my children that believing in yourself opens more doorways than you can imagine. - Kate Gould, Mosquito Joe Franchisee (NW Houston and S Brazos Valley, TX)
MosquitoJoeFranchise.com 855-JOIN-JOE THE OPPORTUNITY IS CLEAR
WITH POOL SCOUTS The next wave in pool cleaning and maintenance! • Pool Scouts offers a refreshing take on the $3 billion pool service industry, providing top-quality services in a highly fragmented market
Franchisee Tiffiny Consoli
You determine your own success at the end of the day, and I know I will be able “ to look back someday and feel like we really built something big. ” - Tiffiny Consoli, Franchisee (Raleigh, NC)
PoolScoutsFranchise.com 844-40-SCOUT Brands Powered by Buzz Franchise Brands. Mosquito Joe and Pool Scouts opportunities provide: Home-based, seasonal business in the home services industry
Low franchise fee & fast start-up
Full training & support no experience needed!
Recurring revenue stream & high customer retention rates
World-class marketing & a fun brand
Mosquito Joe Franchising and Pool Scouts Franchising, LLC | 2829 Guardian Lane, Suite 100 | VA Beach, VA 23452. This information is not intended as an offer to sell a franchise or the solicitation of an offer to buy a franchise. It is for informational purposes only. The filing of an application for registration of an offering prospectus or the acceptance and filing thereof by New York Department of Law as required by New York Law does not constitute approval of the offering or the sale of such franchise by the New York Department of Law or the Attorney General of New York. Minnesota registration #F-7090.
1/10/18 12:13 PM
FOCUS ON FRANCHISES SPECIAL ADVERTISING SECTION Dogtopia
MAKE THE MOST OF RETIREMENT
Mark Wayne of Clarkston, Michigan, grew up in an entrepreneurial family, where payroll and business expenses were regular topics at the dinner table. So, naturally, he founded his own company in 1988—a retirement plan consultancy called Freedom One. He led the firm for 24 years before selling his interests to another financial advisory group and retiring a year later. After a brief period of retirement bliss, Wayne got the itch to start again from almost scratch, so he started researching franchise opportunities. “I missed the quick
decision-making and fast-paced environment of a new startup company,” he says. A friend introduced the concept of dog daycares, and although Wayne admits he was skeptical at first, he says the success of the pet industry swayed him. According to the American Pet Products Association, U.S. households spent an estimated $69.36 billion on their pets in 2017. Wayne interviewed a dozen different dog boarding and daycare facilities before meeting with management from Dogtopia. He was immediately impressed. “I knew that when you combine a strong team with a strong industry and sprinkle in some serious passion,
good things are going to happen,” he says. Wayne followed his intuition and opened three Dogtopia locations in less than a year. Owning a business again has allowed Wayne to experience the “daily excitement” of running and growing a company. Perhaps the biggest growth he’s seen over the past three years, though: his passion for dogs. “They’ve taught me what unconditional love really is.”
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MAKE CAREER STRIDES
Since she was 14, Chelsea Claflin has dreamed of owning a clothing boutique. So what impelled the now 24-year-old to open Fastest Labs, a franchise that provides drug, alcohol, and DNA testing? “I recognize the importance of learning before doing,” she says. Just two years removed from earning a business degree from Dallas Baptist University, Claflin says she craved more real-world experience before venturing into independent business ownership. As a franchise owner in Addison, Texas, she feels a sense of security knowing that she doesn’t have to have all the answers all the time—the Fastest Labs home office is available to offer support and encouragement along the way. As tempting as it may be for college grads to step out on their own and risk it all on a dream, she says learning the ropes in a proven system like Fastest Labs has been beneficial. “With each day that passes, I feel more prepared to open my boutique one day,” Claflin says. “I would absolutely encourage millennials to consider owning a franchise prior to personal business ownership.”
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MAKE MORE MONEY
Jack Johnson, CEO of consultancy group The Franchise Insiders, says increasing earning potential is one of the main reasons franchisee wannabes approach his firm. But Johnson cautions his clients to take a long-term view on the moneymaking subject. Following the initial investment in a franchise, year one might simply be a breakeven. As the business grows, though, so will your bank account. “Many clients I’ve worked with can attest to this, and they are now building a financial asset that gives them the kind of financial freedom they’ve always dreamed of,” he says.
12/22/17 11:09 AM 1/11/18 3:25 PM
With over a decade in the franchise industry, we’ve helped hundreds of prospective entrepreneurs, people from all walks of life, become successful franchise business owners -many of whom have gone on to own million dollar businesses. Our proven system makes it easy to find your perfect franchise match.
• Personal introductions to the most profitable and successful franchise brands • Exclusive info on new, growing franchises that have industry insiders abuzz & investing • The “truth” about the real costs & earning potential of today’s top franchise opportunities • Options to finance a franchise without breaking the bank
Whatever your business ownership goals may be, The Franchise Insiders will help you make a smart investment in franchising!
THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.
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11/27/17 8:51 AM
FOCUS ON EDUCATION SPECIAL ADVERTISING SECTION
University of California San Diego
Gone are the days when an MBA was the gold standard for future business and leadership success. Today, the pathways to achieving your career goals include specialized degree plans and educational programs suited to every aspiration and lifestyle. At these three universities, you can earn a degree, build your network, and advance your career without putting your professional and personal life on pause. By Shari Biediger
While earning a doctoral degree in cognitive science from the University of California San Diego, Jamie Alexandre co-founded Learning Equality, a global educational community that has reached more than 4 million students in nearly 200 countries and territories. The nonprofit makes quality digital learning resources available in communities that have limited, costly, or no access to the internet. Learning Equality is just one of the thousands of ideas that have developed and launched at UC San Diego. “The campus has dedicated efforts to create a fertile ecosystem for entrepreneurship, and our alumni have helped us to become one of the world’s top universities,” says Chancellor Pradeep K. Khosla. “Entrepreneurism is an enduring tradition for UC San Diego. It’s in our DNA.”
PHOTO BY ERIK JEPSEN/UC SAN DIEGO PUBLICATIONS
BECOME A THOUGHT LEADER
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SPECIAL ADVERTISING SECTION FOCUS ON EDUCATION
Jason Shelton and his daughter
University of Nevada, Reno
TAKE YOUR CAREER TO THE NEXT LEVEL
When Jason Shelton entered the Executive MBA program at the University of Nevada, Reno, he had a bachelor’s degree and was juggling a job in retail, a wife, and an infant daughter. Since completing the online, 12-course program three years ago, the 38-year-old has switched careers and now works as an accounting manager for a Fortune 500 company. “It was all online, which fit with my schedule and my family, and it was planned out for two years,” Shelton says. “I appreciated that once I was in, I was committed and knew when it would be done.” Professors in the university’s Executive MBA program also teach in the on-campus program, and students in each cohort begin the program at the same point, moving through the curriculum together in order to build supportive working relationships.
“We recognized the need to provide the opportunity for working professionals to further their education in the interest of career advancement,” says Dr. Kambiz Raffiee, associate dean of the University of Nevada, Reno’s College of Business, and director of the MBA program. “Not only does the 100-percentonline program allow working professionals to earn an MBA, it also extends the chance to those who do not live near a university campus. With this program, we are able to offer a valuable degree in today’s economy with program parameters that ensure a quality education, flexibility, and a high success rate for our students.” The university also reduces admission hurdles. Professional working adults who meet all admission requirements and hold an accredited graduate degree, professional degree (such as a J.D. or an M.D.), or a variety of professional licenses are exempt from the standard graduate admission exams.
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The 100% Online E Top-ranked by Princeton Review, U.S. News & World Report, and anyone whoâ&#x20AC;&#x2122;s juggling career, kids, and life.
Learn more at unr.edu/emba
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e Executive MBA I was director of operations at my company when I decided to enroll in the 100% online Executive MBA program at the University of Nevada, Reno. Celeste Johnson, 44, After graduating, I was married and mother promoted to chief operating of three teenagers officer. Today, very few business situations intimidate me, and with that comes a sense of calm confidence in my ability to lead. The program was run by caring, professional educators from the University of Nevada, Reno. When I had questions or concerns, I had professors respond to my texts or emails literally within minutes. The Executive MBA is designed for business professionals, so I had the flexibility to study on my own schedule. The cohort model meant that everyone moved through the entire two-year program together. We got to know one another online and built project teams and relationships, too. It was a $30,000 investment in me, and I consider it a 5-star experience.
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12/29/17 12:25 PM
FOCUS ON EDUCATION SPECIAL ADVERTISING SECTION
Oklahoma State University
SEEK OUT SOLUTIONS
The Ph.D. in Business for Executives program at Oklahoma State University might resemble an MBA or doctor of business administration degree, but this degree plan is designed for a specific kind of business leader. “We look for executives who have had significant career success and who have an interest in research,” says program director Dr. Toby Joplin. “People who just want to add three letters to their name are not a
great fit because it’s hard work, with a lot of rigor involved.” The program attracts business men and women from across the U.S. and many countries around the world, and from both large companies and small startups. Students are required to attend classes in Stillwater, Oklahoma, three days a month for 10 months out of the year. The in-person monthly residencies are supplemented by real time online interaction with faculty. The program can be completed in three years. “To better make data-driven decisions, many business executives are returning to research universities to earn a Ph.D. in business,” Joplin says. “A doctoral degree equips the graduate with the analytical skills to leverage the enormous amount of data available to maximize the opportunities for their organizations.” Graduate Greg Miller, the CEO of a Chicago-based technology services company, turned his research into a book, The Circle Blueprint: Decoding the Conscious and Unconscious Factors that Determine Your Success, which he co-authored with Jack Skeen and Aaron Hill. “It’s just really fascinating to take theory and psychometric validation and put the two together to create applied science that solves regular folks’ problems,” Miller says. “What I got at Oklahoma State were the tools to be able to do that.”
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BEST PRACTICES OF THE
â&#x20AC;&#x153;Applicants are attracted to our program because it allows them to earn an AACSB-accredited PhD degree in just three years. The executive scheduling format allows leaders to continue to run their organizations while earning their degree. Our alumni are returning to their organizations better equipped to make data-driven decisions and are highly sought after as faculty by research universities. Our students and alumni are teaching and conducting research at Harvard University, the University of Notre Dame, the University of Texas, Tulane University, Texas Christian University and many others.â&#x20AC;? Toby Joplin, CPA, PhD Director of Executive Doctoral Programs Oklahoma State University
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Deadline to submit application for Class of 2018: MARCH 1, 2018 918.594.8653 | email@example.com business.okstate.edu/phdexec
1/2/18 9:25 AM
End of an Era BY DOUG PETERSON
1 Its motto is “Esto
perpetua” 6 Drop out 10 Like some orders 14 Measured roughly 15 Ristorante choice 16 Nodder’s words 17 ESPN highlight reel? 20 Tough to grasp 21 Old-fashioned preposition 22 Humidifier output 23 Kicks, so to speak 25 Circulation aid 26 Bit of wisdom that appears suddenly? 32 Little handfuls 36 “Relax, dude!” 37 “Whatever” 39 Slipshod 40 Cater to 42 First Son of the 1980s 43 Alexander the Great’s tutor 45 Falls in quantity 47 Beetle sound 48 Text consisting of a string of fire emoji? 50 Joey of fiction
A puzzle for experts. Answers on page 100
52 ___ Miserables 53 Surprise one’s costar 56 Stock responses? 59 Business built on stacks 63 Absolutely necessary
66 Zen garden tool 67 Seriously recommend 68 Drastic policy change 69 Pasture grazers 70 Coffee ___ 71 Handy Scrabble tiles
1 Selfie snapper, at times 2 Check number 3 Source of discomfort 4 Good for something 5 Homage in verse 6 ___ mitt 7 Rainbow producer 8 It comes in a scoop 9 More than very 10 Best Picture Oscar
winner after The English Patient 11 Swiftly, briefly 12 Brand with minifigures 13 Unsettling look 18 Marine predator 19 Eggs, in biology class 24 Like some monuments at night 25 ___ shui
26 Programming class setting 27 Orchard Field, today 28 Mischievous spirit 29 Inflicted upon 30 Chaperone, usually 31 Monster of Jewish
33 West Side Story role 34 Outlet insert 35 Touch, for example 38 To the point 41 Big Apple
44 They’re sold in green bottles 46 Lacrosse statistic 49 Princess voiced by
51 Samurai’s accessory 53 Park measure 54 No-win situation? 55 Care for 56 Night follower? 57 Quantum of Solace
58 Black cat, to some 60 Residence on the Rhein 61 Mythical brute 62 Zoo enclosures 64 Wee cheetah 65 Ms. Pac-Man ghost
1/8/18 10:16 AM
Sudoku BY GARETH MOORE
How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 100
INDEPENDENT & ICONIC E S T.
The Ultimate Steak Experience!
McKendrick’s Steak House
DENVER, CO 303.399.5353
PROPRIETORS: John Elway & Jennifer Wiard
ATLANTA, GA 770.818.6346
PROPRIETORS: Claudia & Doug McKendrick CHEF: Tom Minchella
MINNEAPOLIS, MN 612.339.9900
PROPRIETORS: Phil Roberts, Peter Mihajlov
& Kevin Kuester
LEXINGTON, KY 859.335.6500
PROPRIETORS: Brian McCarty & Bruce Drake
Grill 225 grill225.com
CHARLESTON, SC 843.266.4222
PROPRIETOR: Nick Palassis EXECUTIVE CHEF: Demetre Castanas
Benjamin Steak House + Benjamin Prime benjaminsteakhouse.com
NEW YORK, NY 212.338.0818
PROPRIETORS: Benjamin Prelvukaj &
Metropolitan Grill themetropolitangrill.com
SEATTLE, WA 206.624.3287 PROPRIETOR: Ron Cohn
PORTLAND, OR 503.223.1513
PROPRIETORS: Jan, Scott & Craig Peterson
St. Elmo Steak House stelmos.com
INDIANAPOLIS, IN 317.635.0636
PROPRIETORS: Steve Huse & Craig Huse
INDEPENDENTLY OWNED & OPERATED
1/8/18 10:17 AM
End of an Era I P A D P C L A B A C R E
D A T E
A C H E
H E L P F O P U H I L A X R I S E E P R D L I R I T A K E W E S
O D E T U U N P A L I N T O H O O B I C U B
O V E N
M I S T
D I D T O
A D U L T
M A R E
O L G A
I T T N O I F O O T O V A F A N G E I O N T C L G E E R A M E S S L E S O S I M A S S E U T N E S
Easy A S A P
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1/8/18 11:53 AM
E AT. P L AY. L O V E . . . . AT R I V I E R A M AYA’ S N E W E S T L U X U RY R E S O R T Introducing The Sian Ka’an at Grand Tulum, an all-inclusive adults-only escape from the everyday. Off the beaten path and close to everything guests want including a champagne lounge and personal butler service. Select an oceanview room with whirlpool or a suite with a terrace and plunge pool.
PRIVATE BEACH CLUB WITH BUTLER SERVICE
SIAN KA’AN SUITES WITH TERRACE AND PLUNGE POOL
13 INTERNATIONAL RESTAURANTS 10 INDOOR/OUTDOOR BARS
PREMIUM SENSORIA SPA SERVICES
For reservations call your travel professional or 1 (800) 44-OASIS • www.OasisLovesU.com Oasis Hotels & Resorts is exclusively represented in North America by TravAmerica, Inc.
www.meatmarket.net An internationally-inspired menu of prime cuts of beef, seafood, poultry and crudo offerings S Beach Miami, Lincoln Rd, FL • 305.532.0088 EL San Juan Hotel, PR • 787.253.2007 Palm Beach Island, FL • 561.354.9800
STEAKHOUSES www.eddiemerlots.com We are Distinctly Different – The ultimate in dining experience Denver/Englewood, CO • 720.744.2622 West Chicago/Burr Ridge, IL • 630.468.2089 West Chicago/Warrenville, IL • 630.393.1900 Northwest Chicago/Lincolnshire, IL • 847.276.2000 Northeast Indianapolis, IN • 317.846.8303 Fort Wayne, IN • 260.459.2222 Louisville, KY • 502.584.3266 Bloomfield Hills, MI • 248.712.4095 Cincinnati, OH • 513.489.1212 Scottsdale, AZ • 480.699.0480 Ashburn, VA • 571.510.3898
wolfgangssteakhouse.net “The meat was many wonderful things at once… or in rapid succession… crunchy, tender, smokey earthy… it induced a kind of euphoria.” –New York Times E. 46th Street, NYC • 212.490.8300 4 Park Ave., NYC • 212.889.3369 409 Greenwich Street, NYC • 212.925.0350 200 East 54th Street, NYC • 212.588.9653 250 West 41st Street, NYC • 212.921.3720 Beverly Hills, CA • 310.385.0640 Waikiki, HI • 808.922.3600 Somerville,NJ • 908.541.0344 Tokyo • Osaka • Korea • Singapore
© www.bobs-steakandchop.com At Bob’s you are treated like family in a lively atmosphere with simple elegance and prime steaks, served by a friendly and knowledgeable staff. You’ll feel comfortable from the moment you walk in the door. Amelia Island, FL • 904.432.2201 Austin, TX • 512.222.2627 Dallas (on Lamar), TX • 214.652.4800 Dallas (on Lemmon), TX • 214.528.9446 Edinburg, TX • 956.223.7412 Fort Worth, TX • 817.350.4100 Grapevine, TX • 817.481.5555 Houston (The Woodlands), TX • 281.292.2627 Plano, TX • 972.608.2627 San Antonio, TX • 210.222.2627 San Francisco, CA • 415.273.3088 Tucson, AZ • 520.877.2377 Carlsbad, CA • 760.438.9111
www.stockyardssteakhouse.com 5 minutes from Sky Harbor International Airport - Est. 1947 5009 E. Washington St., Phoenix • 602.273.7378
www.HydeParkRestaurants.com Featuring aged steaks, chops and fresh fish Daytona Beach, FL • 386.226.9844 Sarasota, FL • 941.366.7788 Birmingham, MI • 248.594.4369 Akron, OH • 330.670.6303 Cleveland/Beachwood, OH • 216.464.0688 Cleveland/Downtown, OH • 216.344.2444 Cleveland/Westlake, OH • 440.892.4933 Columbus/Arlington, OH • 614.442.3310 Columbus/Downtown, OH • 614.224.2204 Columbus/Dublin, OH • 614.717.2828 Downtown Indianapolis, IN • 317.536.0270 Pittsburgh, PA • 412.222.4014
www.chicagochophouse.com The Chicago Chop House bestows every guest with exceptional quality, flavor, service, and ambiance. Downtown Chicago 60 W. Ontario St., Chicago, IL • 312.787.7100
www.grasslandsusa.com You can go anywhere to get a steak. But there’s only one place you can go, to experience meat. 400 West Disney Way #199 Anaheim, CA • 657.208.1133
www.jimmykellys.com A Nashville institution since 1934 217 Louise Ave., Nashville, TN • 615.329.4349
www.basteaks.com aa_ad_steakhouse_SWAIR_110317.indd 1
Seemingly endless parade of sizzling skewers
3663 Las Vegas Blvd. S., Ste. 610 Las Vegas, NV • 702.737.4748 529 Alma St., Palo Alto, CA • 650.327.1323
Est. 1949 – Where the TRADITIONAL AMERICAN STEAKHOUSE began! 2500 Griffin Road, Ft. Lauderdale, FL • 954.989.2500
Independently owned and operated with over 60 locations.
11/3/17 8:50 AM
Minimally Invasive Spine Surgeons w w w. b a c k- s p i n ex p r e s s . c o m
TA M PA , F L
STEFANO M. SINICROPI, M.D.
SAMUEL A. JOSEPH JR., M.D.
Midwest Spine & Brain Institute 7373 France Avenue S, Suite 408 Edina, MN 55435
Joseph Spine: Advanced Center for Spine, Scoliosis and Minimally Invasive Surgery 2727 W. Dr. Martin Luther King Jr. Blvd., Suite 590 Tampa, FL 33607
SAN DIEGO, CA
L A S VEGA S, NV
SANJAY GHOSH, M.D., FAANS
ANDREW M. CASH, M.D.
3590 Camino Del Rio North Suite 200 San Diego, CA 92108
Desert Institute of Spine Care 9339 West Sunset Road Las Vegas, NV 89148
S E AT T L E , WA
B AT O N R O U G E / N E W O R L E A N S , L A
SOLOMON KAMSON, M.D.
KEVIN P. McCARTHY, M.D.
Spine Institute Northwest 1629 220th St. SE Suite 201 Bothell, WA 98021
The Spine Center at Bone & Joint Clinic of Baton Rouge 7301 Hennessy Blvd., Suite 200 Baton Rouge, LA 70808
5000 O’Donovan Blvd., Suite 306 Walker, LA 70785
spinecenterbr.com B E V E R LY H I L L S , C A
NE W YORK , NY
FARDAD MOBIN, MD, FAANS
EZRIEL E. KORNEL, M.D., FAANS
Mobin Neurosurgery: Center for Minimally Invasive Spinal surgery 8929 Wilshire Blvd, Suite 415 Beverly Hills, CA 90211
Brain and Spine Surgeons of New York 903 Park Ave. New York, NY 10075
Westchester Park Drive #4 White Plains, NY 10604
All MD’s listed in this ad are Board Certified in their specialties. Please refer to their practice’s website for accreditations and qualifications. PROMOTION
11/6/17 11:44 AM
RESTAURANT OF THE MONTH
Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com I created Casa D’Angelo with recipes handed down to me from generations of passionate Italian cooks—like Mama Elia. Over the years, I have added my own touches and even created a few new recipes, all with the goal of giving you a truly authentic yet modern taste of my homeland. I look forward to greeting you personally at one of my tables soon.–Chef Angelo Elia.
Chicago / Downtown Italian Village Restaurants-Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.
Disneyworld/Universal/Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com
Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to peoplewatch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com
232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. Try the Filet Mignon, it’s over the top! www.donatellotampa.com
Tampa, FL DONATELLO
- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!
We are willing to amortize tooling over production runs, and offer no charge for tooling on high production runs. Nominal terms for parts is net 60.
We offer the best prices and great service!
113 Railroad St. email: firstname.lastname@example.org phone: (608) 462-5066 Elroy, WI 53929 fax: (608) 462-8950 WWW.NTMUSA.COM
MUSEUM IN THE U.S.
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p. 25, 28
AMERICAN HISTORY. WHETHER YOU LIKE IT OR NOT.
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Critically acclaimed. Unflinchingly unique. Globally respected. A provocative, contemporary look at the continuing battle between the Mob and the law through hightech theater presentations, hundreds of artifacts and interactive exhibits.
themobmuseum.org Downtown Las Vegas Steps from Fremont Street 702.229.2734
1/5/18 9:34 AM
CARES® Airplane Safety Harness ELECTRONIC WART REMOVER One 3 minute home treatment completely eliminates the wart 100% successful Simple Effective Permanent
Kids Fly Safe with CARES® Airplane Safety Harness. The only FAA approved harness-type child restraint approved for taxi, takeoff, turbulence, and landing. It’s perfect for toddlers old enough to sit alone, but too small for the seatbelt. Since the child is comfortably secured, they will more likely stay seated and can’t kick the seat in front of them. CARES Airplane Safety Harness is portable, lightweight, and simple to install.
www. kidsflysafe.com (800) 645 0234 www.wartabater.com email@example.com
Magnetic Whiteboard Steel Wall Panels WhiteWalls.com | 800-624-4154
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JOHN-CHRISTIAN.COM 888.646.6466 Express Service Available!
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TO ADVERTISE IN MARKETPLACE, CONTACT ADVERTISING@SOUTHWESTMAG.COM 102 Southwest february 2018
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1/5/18 9:39 AM
GET IN THIS SCENE
PHOTOGRAPHY BY ZACK SMITH/NEW ORLEANS CONVENTION AND VISITORS BUREAU
1 At Southwestvacations.com®, book your flight to New Orleans. 2 Add on excursions and activities, like admission to the National World War II Museum. 3 Mardi Gras falls on Feb. 13, so grab some king cake (or a beignet from Cafe Du Monde) and let the good times roll. DID YOU KNOW? Southwest began serving New Orleans on Jan. 25, 1979. IN THIS ISSUE / 104 Travel Tips / 106 Inflight Entertainment / 107 Beverages / 108 Products and Services / 110 Rapid Rewards® / 112 Go International / 114 Route Map
FEBRUARY 2018 SOUTHWEST
1/8/18 10:01 AM
Fly Like a Pro
Check out these reminders to enjoy a stress-free travel experience. FURRY FRIENDS
If you’re traveling with a pet, you can’t sit in a bulkhead (first row) or exit row seat. All pet carriers must be stowed completely underneath the seat in front of you.
We’re continuing to add new, spacious seats across our fleet of 737s. Getting there just got more comfortable.
We serve complimentary snacks,* but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.
Please be respectful of Employees and Customers when capturing photos or videos onboard.
Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en
los vuelos domésticos, excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.
Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD
Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth
Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.
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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest.com/ businessselect.
For your next trip, try EarlyBird Check-In® ($15 one way**). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.
BEFORE YOU GET UP, REMEMBER ...
SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.
Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.
CHEERS! If you’re a Business Select Customer, your first drink is on us.† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.
* We serve peanuts. Visit Southwest.com® and click on “Special Assistance” at the bottom of the page for more information. ** Price is subject to change. † Business Select Customers receive a free premium drink on the day of travel.
Always Permitted Pueden usarse en todo momento dentro del avión Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos
CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.
implantados también son permitidos.
Electronic Watches Relojes electrónicos
Noise-Canceling Headphones Auriculares que aislan el ruido
Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico
DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.
CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest. com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.
Never Permitted Nunca pueden
usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.
Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)
PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.
anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.
ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to
Television or AM/FM Radio Receivers Televisión o radios de AM/FM Remote-Controlled Toys Juguetes de control remoto
Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina. Samsung Galaxy Note 7 Smartphone PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.
FEBRUARY 2018 SOUTHWEST
1/8/18 5:38 PM
Our entertainment portal is filled with exciting inflight options— from free live TV to exclusive content—for you to enjoy.
Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered. HOW TO CONNECT: SOUTHWESTWIFI.COM*
Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.
Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.
Select your entertainment option and enjoy.
Click the WiFi icon.
Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.
Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.
Select your entertainment option and enjoy.
* WiFi available only on WiFi-equipped aircraft.
• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous
U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight
Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony
applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.
106 SOUTHWEST FEBRUARY 2018
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THIS ONE’S ON US
Business Select Customers receive a free premium drink† on the day of travel.
Canada Dry Lemon Lime Sparkling Water
IN 1904, pharmacist John J. McLaugh-
lin launched Canada Dry Pale Ginger Ale and watched its popularity soar during Prohibition—the ginger ale was used to hide the taste of homebrewed alcohol. Today, Canada Dry also offers a line of refreshing sparkling seltzer waters—including the lemon-lime option, now available on Southwest Airlines flights. Enjoy!
• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix
• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Regular creamer available.
• • • • •
Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum
• Blue Moon® Belgian White Ale • Lagunitas® 12th of Never Ale • Miller Lite® • Dos Equis® Special Lager • Fat Tire®
• Baileys® Irish Cream • Deep Eddy® Vodka • Sauza® Gold Tequila WINE $5
• Carmenet Cabernet Sauvignon • St Roc Sparkling Wine • Whistling Thorn Chenin BlancChardonnay
† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.
Valid Southwest Airlines Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. Expires Dec 31, 2018
We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers. RECEIPTS
Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.
FEBRUARY 2018 SOUTHWEST
1/8/18 12:44 PM
Products and Services
Need a hand? Southwest can help you when ... ... you’re planning a spring break getaway. It’s the perfect time to book your next vacation and embark on a new adventure. All you have to do is decide: snow or sand? Southwestvacations.com
108 SOUTHWEST FEBRUARY 2018
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... YOU’RE OUT ON THE TOWN. Chow Down Earn Rapid Rewards points for every dollar you spend at our partner restaurants. (Here’s your excuse to order an extra dessert.) rapidrewards dining.com
PHOTOGRAPHY BY BOBEX-73/ISTOCK (SHOPPING) AND GEORGIJEVIC/ISTOCK (CAR)
Dress Up Earn Rapid Rewards points when you make purchases online from your favorite stores. rapid rewardsshopping. southwest.com
... YOU WANT TO SLEEP IN.
Earn Rapid Rewards points when you book a stay at your favorite hotels. Southwesthotels.com
... you’re ready to hit the road. Earn two, three, or four times the points with our partners, including Dollar®, Hertz®, and Thrifty®. Southwest.com/car-rentals FEBRUARY 2018 SOUTHWEST
1/8/18 12:45 PM
A Fresh Start
Kick off 2018 with an adventure. Rapid Rewards® makes it easy to earn points on every part of your trip.
1 When book- 2 Earn two, ing your flight, three, or four you can earn six, 10, or 12 points per dollar based on the type of fare.
3 Earn up to 10,000 points per
times the points night on hotel by renting a car stays with Southwith our partners, west Hotels. including Dollar®, Hertz®, and Thrifty®.
ENROLL NOW! Not a Rapid Rewards Member? Sign up at Southwest.com/enroll.
All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
Earn 50,000 Points and Enjoy These Exclusive Credit Card Benefits: • Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 2X points on Southwest purchases • 2X points on Rapid Rewards hotel and car rental partner purchases • 1X point on all other purchases • Bonus points after your Cardmember anniversary • Redeem your points for flights, hotel stays, rental cars, access to exclusive events, and more
Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.
Visit our Inflight Entertainment Portal at Southwestwifi.com to apply. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. All Southwest Rapid Rewards® Program Rules and Regulations apply; please visit Southwest.com/rrterms.
Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.
PHOTOGRAPHY BY MILOSSTANKOVIC/ISTOCK
The Rapid Rewards® Credit Card
110 SOUTHWEST FEBRUARY 2018
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Rapid Rewards Tiers and More A-LIST Along with priority boarding, A-List Members receive a 25 percent pointearning bonus, Fly By® priority check-in and security lane access (where available)†, a dedicated phone line to answer any questions, and more. Southwest.com/ ALstatus
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points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co. FEBRUARY 2018 SOUTHWEST
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Along with its famed tuna tostadas, Contramar serves tasty octopus tacos.
Insider’s Mexico City
Southwest serves 14 international destinations, including Mexico City. Explore the thriving arts scene, dig into delicious food, and dive into history.
Boarding, Customs, and Immigration 1
This Space For Offical Use Only
2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.
FORM APPROVED OMB NO. 1651-0009
19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316
During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.
Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name
First (Given) 2 Birth date
3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination
6 Passport number 7 Country of Residence
trip prior to U.S. arrival
11 I am (We are) bringing
(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:
Yes Yes Yes Yes Yes
No No No No No
(such as touching or handling)
13 I am (We are) carrying currency or monetary instruments
over $10,000 U.S. or foreign equivalent:
(see definition of monetary instruments on reverse)
14 I have (We have) commercial merchandise:
(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)
15 RESIDENTS—the total value of all goods, including commercial merchandise
I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $
Read the instructions on the back of this form. Space is provided to list all the items you must declare.
1 Last name(s) Nationality
Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.
Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)
Welcome to Mexico
I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.
for passengers coming from abroad
Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.
INFRACTIONS AND SANCTIONS
9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:
CBP Form 6059B (04/14)
Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.
PAYMENT OF DUTIES
• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.
5 Passport issued by (country)
8 Countries visited on this
Date of birth
VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad
Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)
4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.
Ground Transport No.
Air Flight No.
5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?
No If you have answered Yes, please declare the total amount in US dollars
If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx
U.S. CUSTOMS DECLARATION FORM*
Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and
state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”
PHOTOGRAPHY BY JESSICA SAMPLE/GALLERY STOCK
CONTRAMAR Nestled in the trendy Condesa neighborhood, this restaurant from noted restaurateur Gabriela Cámara is the standard for seafood in the city. Contramar is known for its tuna tostadas—and rightly so—but don’t forget to save room to sample the delicious coconut flan.
112 SOUTHWEST FEBRUARY 2018
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CHAPULTEPEC CASTLE Explore
flower gardens, paintings, and the residence of a former Mexican monarch at this 18th-century castle, which is now home to the National Museum of History.
STREET ART CHILANGO
Colorful murals dot the city streets, and a tour with this company gives you a chance to see a variety of works in the Roma neighborhood. Public tours, which run on Saturdays, are $25; private tours are also available.
PHOTOGRAPHY BY JESSICA SAMPLE (CHAPULTEPEC CASTLE)
4 MEXICAN CUSTOMS DECLARATION FORM
Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.
MEXICAN IMMIGRATION FORM
Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.
MUSEO SOUMAYA The museum’s exterior is nearly as impressive as its 66,000-piece collection. The building, designed by architect Fernando Romero, features 16,000 hexagonal aluminum tiles.
• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered
at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.
FEBRUARY 2018 SOUTHWEST
1/8/18 12:51 PM
Your Destination Awaits
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From visiting the onsite apiary to hiking and mountain biking, the opportunities are endless at Miraval Arizona Resort & Spa, set on 400 desert acres.
MEXICO CITY BELIZE CITY
114 SOUTHWEST FEBRUARY 2018
1/8/18 10:03 AM
Better length. Better ﬁt. Better look.
Since 1973, Elliott Bay Book Company—with its 150,000 titles to browse—has been a hit with avid readers.
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WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)
For house-made pasta and pizza with crust from a sourdough starter visit Via Farina.
NASSAU TURKS AND CAICOS
HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY
PHOTOGRAPHY BY BROOKE FITTS (ELLIOTT BAY), DAN MULLER (VIA FARINA), COURTESY OF MIRAVAL ARIZONA RESORT & SPA
untuckit.com CALIFORNIA • GEORGIA • ILLINOIS
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1/8/18 10:03 AM
My grandmother. She passed away in 2001. I’ve been in the business since I was 3 years old, and she took me to every audition when I was a kid. I loved being onstage, and she was by far my biggest fan. She was also my biggest inspiration. In her 20s, she was a jazz pianist and a singer, but she got stage fright and could never truly perform. She kind of gave up on her dream, but when she knew that I had something, she was, I think, living a bit vicariously through me. She pushed me to be the best that I could be. This month, see AJ perform in Backstreet Boys: Larger Than Life in Las Vegas.
PHOTOGRAPHY BY GABRIEL OLSEN/CONTRIBUTOR/GETTY IMAGES
who’s had a profound influence on your career?
116 Southwest february 2018
1/5/18 11:52 AM
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