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SOUTHWEST THE MAGAZINE

The

Islands Issue

Find your own escape, pg.47

AUGUST 2016

AUGUST 2016

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WATCH: A Look Back: 26.2 with Donna The National Marathon to Finish Breast Cancer [“Your Adventure In Jacksonville,” page 69] celebrates its 10th year this coming February. Check out this inspiring recap of the 2016 race.

WATCH: Laurel & Wolf When country singer Kelsea Ballerini needed to spruce up her new Nashville digs, she turned to this digital design service [“Work/Startup,” page 40]. See Kelsea’s reaction to the results.

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WATCH: The Short North This hour-long program spotlights the transformation of a once-gritty Columbus, Ohio, neighborhood into the colorful enclave we know today [“Work/Trip,” page 39].

PHOTOGRAPHY BY BAILEY LYTLE FOR THE SHORT NORTH ALLIANCE (NEIGHBORHOOD); COURTESY OF THE DONNA FOUNDATION (RUNNERS) AND LAUREL & WOLF (LIVING ROOM)

Digital Extras

7/28/16 9:57 AM


SOUTHWEST THE MAGAZINE

The

Islands Issue

Find your own escape, pg.47

AUGUST 2016

AUGUST 2016

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UC San Diego alumnus Albert Yu-Min Lin ’04, M.S. ’06, Ph.D. ’08

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August 2016

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CONTENTS August 2016

44

69

In Every Issue 14 16 18 20 22 26 28

Gary’s Greeting Saludos de Gary Our Star The A-List You Made Our Day From the Editor Feedback

Play 84 90 92 94 95 96 97 97 98 102 104 106 108

Fun! Advertiser Directory Products and Services Spotlight Flight Service Heart of the Community International Travel Beverages Inflight Entertainment Rapid Rewards Terminal Maps Route Map One Question

33 Number 34 Drink 36 Shop

Work 39 Trip 40 Startup 44 Solution

Features Call of the Isle Rugged Escapes Daytripper Old World Charm Tropical Bliss Your Adventure In Jacksonville 79 Promotional Series: Schools of Thought

47 48 50 52 56 69

OUR COVER Floyd’s Pelican Bar in Jamaica Photography by Dave Lauridsen

PHOTOGRAPHY BY ADAM VOORHES/GALLERY STOCK (RUBBER CHICKEN), ILLUSTRATION BY CHRIS GASH (ANTHILL), PHOTOGRAPHY COURTESY OF VISIT JACKSONVILLE (BIKES)

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Gary’s Greeting

What makes a championship Team? Is it talent, coaching, resources, or weak competition? Or is it something else? Southwest Airlines has an unrivaled tradition of excellence—not only in the commercial aviation industry, but in all of corporate America. We have been profitable for 43 consecutive years, have never had an involuntary furlough or pay cut, and have been on Fortune’s list of the World’s Most Admired Companies for 22 straight years, ranking seventh in 2016. So what’s the secret behind the success? Easy: our People.

One of my mentors, Southwest Founder and Chairman Emeritus Herb Kelleher, is famous for saying, “The business of business is People.” I couldn’t agree more. Southwest is a great Team because of our Culture, which comprises our People and how we think, behave, work, and act toward each other. It’s not a mandate or a set of policies, and it’s not spelled out in an Employee handbook. To me, what makes the Southwest Culture truly special is how we relate to each other in a respectful way. We embrace new People when they join the

Southwest Family, we embrace diversity and celebrate our differences, and we work hard to serve others. When I think about the Leaders who have made the biggest impact on me, it’s the ones who demonstrated that they genuinely cared about me—not by their words, but by their actions. Southwest cares for our People in a plethora of ways. We celebrate important moments with each other, and we gather as a Family several times a year just to spend time together. We personally reach out to any Employee going through a major life moment— good or bad—and let them know that the Company is there for them. Sometimes that’s as simple as a phone call or a handwritten card. In other cases, we provide financial assistance to rebuild a home after a natural disaster or help pay for a major medical procedure and recovery. The care we show each other comes in all forms and fashions, in ways both big and small. Don’t get me wrong—we are a business, and we must be experts at what we do and demand excellent results. That is also part of our Culture. Nobody wants to play for a losing Team. We all want to win. But how we win is equally important. At Southwest, we win with our People, who have built a Culture of compassion, caring, and Hospitality. May it always be so!

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

A Winning Team

14 SOUTHWEST MONTH 2016

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Saludos de Gary

Un Equipo Ganador Airlines, Herb Kelleher, es famoso por decir que “el negocio de los negocios es la gente”. No podría estar más de acuerdo con él. Southwest es un gran Equipo gracias a nuestra Cultura, la cual incluye a nuestra Gente y nuestra forma de pensar, de comportarnos, de trabajar y de actuar hacia los demás. No es una orden o un conjunto de políticas, y no se explica en un manual para Empleados. Para mí, lo que hace que la Cultura de Southwest sea verdaderamente especial, es cómo nos relacionamos unos con otros de manera respetuosa. Recibimos con los brazos abiertos a los nuevos integrantes que se unen a la Familia Southwest, celebramos la diversidad y nuestras diferencias, y trabajamos duro para servir a los demás. Cuando pienso

en los líderes que han tenido el mayor impacto en mí, pienso en aquellos que demostraron una verdadera preocupación por mí; no a través de sus palabras, sino de sus acciones. Southwest se preocupa por nuestra Gente en diferentes maneras. Celebramos momentos importantes entre nosotros, y nos reunimos como Familia varias veces al año sólo para pasar tiempo juntos. Nos acercamos personalmente a cualquier Empleado que esté pasando por algún momento importante en su vida, bueno o malo, y le hacemos saber que la Compañía está ahí para apoyar. A veces es tan simple como una llamada telefónica o una tarjeta escrita a mano. En otros casos, ofrecemos apoyo financiero para reconstruir una casa después de un desastre natural o ayudar a pagar un procedimiento médico y el proceso de recuperación. La manera en que cuidamos los unos de los otros toma muchas formas, tanto grandes como pequeñas. No me malinterpreten; somos una empresa, y debemos ser expertos en lo que hacemos y exigir resultados excelentes. Eso también es parte de nuestra Cultura. Nadie quiere jugar para un equipo perdedor. Todos queremos ganar. Sin embargo, cómo ganamos es igualmente importante. En Southwest, ganamos con nuestra Gente, que ha construido una Cultura de compasión, cuidado y Hospitalidad. ¡Que siempre sea así!

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

¿En qué consiste que un equipo sea campeón? ¿Es el talento, el entrenamiento, los recursos, o una competencia débil? ¿O es otra cosa? Southwest Airlines tiene una tradición de excelencia sin igual, no sólo en la industria de la aviación comercial, sino en el contexto empresarial estadounidense. Hemos logrado 43 años consecutivos de rentabilidad, nunca hemos tenido un despido masivo o recorte salarial, y hemos estado en la lista de las Compañías Más Admiradas del Mundo de la revista Fortune durante 22 años ininterrumpidos, en la que ocupamos el séptimo lugar en 2016. Entonces, ¿cuál es el secreto detrás del éxito? Fácil: nuestra Gente. Uno de mis mentores, el Fundador y Presidente Emérito de Southwest

16 SOUTHWEST MONTH 2016

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Our Star

“Southwest Airlines empowers me to be an advocate for my Customers.” —CASSANDRA GESS, CUSTOMER SERVICE SUPERVISOR

If you’ve heard singing and laughing through the Nashville airport’s gate speakers, there’s a good chance you’ve been around Customer Service Supervisor Cassandra Gess. Working at an airport can be stressful, but the ups and downs don’t keep Cassandra from her favorite hobby—laughter. Whether she’s cracking jokes with Customers, Coworkers, or fellow Nashvillians at an open mic night, Cassandra says as long as she’s laughing, she’s good. She shows her Warrior Spirit, Servant’s Heart, and Fun-LUVing Attitude wherever she goes, which is evident through her service at Ronald McDonald House and her participation on Southwest Culture Committees, both local and Companywide. Thank you for keeping a smile on our faces, Cassandra! —Amy Thornton, Communication & Outreach WEDDING BELLS “When we were asked to make an announcement in our Baggage Service Office for a newly engaged couple, we made signs and got flowers, champagne, and a photographer!”

RIPPLE EFFECT “If I’m doing right by my Customers, I’m also doing right by my Company, both of which are very important to me.” TAKE A HIKE “Within a few hours of Nashville, there are some beautiful trails, swimming holes, and waterfalls. Check out Fall Creek Falls, Radnor Lake, or Cumberland Caverns.”

PHOTOGRAPHY BY JASON MYERS

To thank Cassandra for her work and dedication, Penn & Teller is proud to give her two tickets to see the show in Las Vegas. Congratulations, Cassandra!

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The A-List

“Meeting people and hearing their stories—those are always my favorite moments while flying.” —SARAH HARMEYER, FOUNDER, NEIGHBOR’S TABLE Throughout 2011, Sarah Harmeyer set out to serve 500 people at a farmhouse-style cedar table in her Dallas backyard. Her mission was simple: to celebrate the power of people gathering to share a meal and their stories. Sarah met her goal that year, and since then has served nearly 2,500 people at her original table. She’s now started a nationwide love mission called Neighbor’s Table, and with her father, she has delivered handmade “Neighbor’s Tables” to homes across the U.S. Sarah uses Rapid Rewards points to fly home after deliveries, and Southwest is happy to have played a role in her efforts. Keep spreading the love, Sarah! —Adam Rucker, Communication & Outreach CHANGE OF PACE “I’d like to visit Mackinac Island in Michigan. The absence of cars seems refreshing.”

HAVE A NICE FLIGHT “Be generous and gracious when you fly. It makes everyone’s experience more pleasant, including your own.”

TABLE SETTINGS

Sarah hopes to have delivered a “Neighbor’s Table” in every state by 2020.

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You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

I recently emailed Southwest Airlines asking to shadow some of their pilots. Within days, customer relations/Rapid Rewards senior representative Jeana Jacobsen had contacted station manager Brendan Korsgren in Portland and set up a date for me and my dad to interview several pilots before their flights. I was able to ask all kinds of career questions, including how they got to where they are now and how it was to fly for Southwest (they all said that they love it!). Brendan also

IT’S OUR HONOR

I want to give a shout out to one of your employees: customer service supervisor Mary Giacoma. Her assistance on all of the flights that Honor Flight Nevada has taken with our veterans over the past year makes the trips so much easier. She always has our boarding passes ready for us and helps load the transit chairs. She

ILLUSTRATION BY LEO ESPINOSA

Dear Southwest,

surprised my dad and me with standby tickets to Oakland, where we got to meet Capt. Ford Frazier. He gave us a tour around the office. Ford then passed us along to crew base coordinators Guiliana Gavilano and Kathy Lobrovich, who gave us an in-depth tour of the Southwest gates and luggage handling center. We also met ramp supervisor Carlos Jacome, who showed us the ground control center. He allowed me to sit with him in the pusher while they pushed the planes away from the gate! This experience showed me there’s much more to the industry than I had previously thought. When it was time to head back to the gate to board, we told Carlos how appreciative we were to have had his guidance. I am very thankful to everybody at Southwest who helped with this oncein-a-lifetime opportunity to shadow some of the people I hope to fly with one day! Thank you, Southwest Airlines, for your generosity and commitment to excellence! —Shawn Kellim, high school junior

22 SOUTHWEST AUGUST 2016

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also has a ready smile and an “I am here to help you” attitude, which is so appreciated. Most SWA employees are very helpful with our honor flights, but Mary is truly a gem! —JoLinda Osko THIS IS YOUR CAPTAIN TEXTING

I just want to thank all of the Southwest employees who go above and beyond every time our cognitively disabled daughter flies. The measure of a company is not how you handle business as usual, but what you do when things don’t go as planned. Our daughter flies frequently, thanks to the support and service Southwest Airlines offers, and she is most comfortable connecting via Hobby. She was pre-boarding recently when they announced a potential mechanical delay. As her connection in Hobby was only 35 minutes, she could have missed the flight to her final destination and been stranded in Houston. The ticketing agents looked at options to rebook, which weren’t favorable. They announced the flight would go, but it would leave late, which shrank our connection window. As I thought

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of all the things that could cause our daughter to miss her flight, Capt. John Presley, who was flying the jump seat in the cockpit to Houston, offered to get her to the connecting flight. I got three simple texts from him over the next few hours, but they spoke volumes about Southwest employees. Thank you! —Maureen Sherlock KLEENEX CARE

I was on a flight that started in Atlanta, stopped in Chicago, and had a final destination of Newark. When I arrived, I had received some bad news, so I was crying while on the phone in the baggage claim. Customer service agent Chante King approached me with a box of tissues and took me into her office. She was so polite and caring while calming me down. After she got my bag, I stayed in her office for a few minutes, and then went outside to wait for my sister to pick me up. Chante came outside to check on me again. She is an asset to the Southwest family, and she restored my faith in mankind. Her simple gesture of noticing others—and

taking the time to do something about it—went above and beyond. Thank you, Chante. —Mary Quinlan SANDWICH SUPPORT

I can’t thank flight attendant Will Arisman enough for the amazing service I received on a recent flight. After getting hung up in the security line, I no longer had time to get a sandwich or a bottle of water before boarding. I hadn’t eaten all day, and this trip wasn’t a vacation for me. My sister-in-law passed and I was heading to the funeral. Upon boarding, Will asked how I was doing, and I lamented that I hadn’t been able to get my sandwich or water—I said nothing about going to a funeral. He said he was sorry, and I said no worries and took a seat. They then announced the flight would be delayed, so I asked whether I could get off and get my sandwich. I wasn’t able to, but Will said, “I can!” I gave him $20, and he got my sandwich and water. Will told me my change was in the bag—my $20 was still there. Only on SWA would this have happened. —Gradi Rocamora

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There’s something uncanny about visiting an island. Whether Aruba or Gilligan’s, each one has its own clearly bounded story. Whenever my wife and I travel to a new island, we like to read as much as we can. We always find a singular tale in its own world. Over the past couple months, we managed to visit two: a protected seashore with its own semitropical wilderness, and a city bearing a tale of heroic resilience. First, we celebrated our anniversary by spending a few nights on Cumberland Island, Georgia, near Jacksonville, Florida. Slightly longer than Manhattan, Cumberland offers a few campsites and just one hotel, the beautiful Greyfield Inn. We’re talking 18 miles of jungle, empty beach, and wild horses; and the inn itself grows its own food for gourmet meals. Before we left, Dorothy read a shelf-full of books, including Nevada Barr’s Cumberland-based mystery novel Endangered Species, and Charles Seabrook’s Cumberland Island: Strong Women, Wild Horses. I read up on the history of the Native Americans who grew crops and thrived there before Europeans arrived. The following month we traveled to Galveston, Texas, having read Erik Larson’s prizewinning Isaac’s Storm ahead of time. At the island’s visitor center, we caught an open-air electric shuttle for a tour of the East End Historical District, filled with gaudily painted houses that somehow survived the Great Galveston Hurricane of 1900 as well as 2008’s Hurricane Ike. We passed oak trees that had died in the last flood, only to be carved by artists into sculptures. Both islands grabbed us with a force all the greater for the advance reading. It was as if, having read a ripping good novel, we became minor characters in the stories, with strong women and wild horses and gingerbread houses, forever in print and for real.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY ISTOCK

United States Anchorage Atlanta Atlantic City Baltimore Biloxi Boston Chicago Dallas Denver Detroit Four Winds Foxwoods Hollywood, CA on Hollywood Blvd. Hollywood, CA at Universal CityWalk Hollywood, FL Honolulu Houston Indianapolis Key West Lake Tahoe Las Vegas Las Vegas at Hard Rock Hotel Louisville Mall of America Maui Memphis Miami Myrtle Beach Nashville New Orleans New York Niagara Falls Northfield Park Orlando Philadelphia Phoenix Pigeon Forge Pittsburgh San Antonio San Diego San Francisco Seattle St. Louis Tampa Washington, DC Yankee Stadium

©2016 Hard Rock International (USA), Inc. All rights reserved.

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6/23/16 9:07 AM


feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com.

Still got it. The Anniversary Issue

letters@south westmag.com facebook.com/ Southwest Magazine @SouthwestTheMag #SouthwestMag @Southwest Magazine #SouthwestMag

SEEN ON SOCIAL Loved June edition of my fave publication @Southwest TheMag—so inspired by women hired in ’71 who are still flying @SouthwestAir! @MAGGIEROWE

By far the best @SouthwestAir mag cover! Their flight attendants are always funny, friendly & helpful #FlySouthwest @HOLLYMACROSSIN

Love it! She is beautiful then and now! MARY FLORES-PRICE

This is awesome @SouthwestAir! Boy howdy, does she still got it! Sandra Force is a force to be reckoned with!

Flight Attendant Sandra Force in 1971 and today

@STEPHANIEQUAYLE

JUNE 2016

Dear Editor,

@BEBRVCRZY

Jeff Smith LAKEWOOD, COLORADO

/ Oh, believe us, Jeff, we know all about the ISP. Everyone should follow your very

CORRECTION

In our May issue, the performer on page 122 should have been identified as Patricio Tlacaelel Trujillo y Fuentes. The photograph was taken by David Romero. We regret this oversight.

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

I wanted to say how much I enjoyed reading “The Future the Way It Used to Be” [June 2016]. It’s not every day you see future space predictions in an airline magazine. I particularly enjoyed Jay Heinrichs’ predictions and his challenge to offer even better forecasts. Well, over the past year, I’ve helped to do just that by contributing research to and editing the new Integrated Space Plan. The ISP is a visual representation of major space infrastructure elements of the past, present, and future, and it shows a detailed timeline of humanity’s future in space for the next 100 years. I also want to reemphasize Robert Zubrin’s point about the importance of STEM education. The future won’t happen unless there are scientists and engineers to make it happen!

cool work at thespaceplan.com.

@SouthwestAir flew with Sandra Force today! Whoop! and she signed my @SouthwestTheMag :)

28 southwest august 2016

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7/8/16 11:02 AM


THE NEW GAME IN TOWN A luxurious, new 12-story hotel tower. 30, 000 square feet of new gaming space. A spectacular rooftop pool with a breathtaking wine country view. Enticing new restaurants from quick bites to fine dining. And of course, more luxury car giveaways and Free Play than any other casino anywhere.

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BR AND STORY

Chef Eric Tovar roasts fresh chiles. Below, the Chile Relleno with Boom-Boom Sauce.

New Mexican Martini How We Do It

Add 2 oz green chile–infused el Jimador tequila, 1 oz Cointreau, 1.5 oz lime juice, 1.5 oz simple syrup, and ice to a cocktail shaker. Shake and strain into a salted martini glass. Garnish with a lime wedge and two jalapeùo-stuffed olives.

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Chuy’s Fine Tex-Mex chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex Chuy’s Fine Tex-Mex

Here’s to the Harvest

Stop in to celebrate Chuy’s 28th Annual Green Chile Festival, August 15—September 4

It was the 1980s when Chuy’s founders Mike Young and John Zapp first encountered the pepper that inspired a movement. On a whim, they ventured into New Mexico’s Hatch Valley, where the arid climate and rich soil produce the finest green chiles on the planet. They happened to arrive just in time for the annual harvest, when street vendors cook the

newly picked chiles in cage roasters and serve them up fresh. That was something Mike and John could appreciate. Ever since opening the first Chuy’s in Austin, Texas, in 1982, they have placed a premium on using the freshest ingredients, crafting everything from scratch in small batches. They knew they’d discovered the perfect complement to their dishes (and tequila!), so they cultivated relationships with fourth-generation chile farmers and began making annual harvest pilgrimages to ensure they were getting the very best. “This truly is farm-to-table,” Mike says.

But they didn’t stop there. They wanted to share the euphoria of that first harvest experience with their customers, and the Chuy’s Green Chile Festival was born. For three weeks beginning each August, burlap sacks packed with fresh chiles arrive daily at Chuy’s around the country. They’re roasted and used in recipes you can’t experience any other time of year. Head to Chuy’s and get ’em while they’re hot!

Check out chuys.com to find the location nearest you. And find us on Facebook or Twitter and Instagram @chuysrestaurant.

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7/11/16 11:52 AM


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PLAY Number

67% of us worry more

about losing our phones than our wallets.

PHOTOGRAPHY BY ADAM VOORHES/GALLERY STOCK

Ring true for you? Mobile security company Lookout and the Ponemon Institute surveyed 720 people and found that they were more concerned about MIA mobiles than misplaced plastic— for good reason. “Your cellphone has become, for all intents and purposes, an access token,” says Mike Murray, Lookout’s vice president of security research and response. “If I have your cellphone, not only do I get the data

that’s on it, I also have the key that you use to access the rest of your accounts.” If your device is gone for good, Murray suggests resetting passwords and, in the case of wayward work phones, immediately alerting your company. For your sake, we hope it’s just a close call.

FOWL PLAY Forget what’s in your purse. The survey also revealed that we value what’s on our phone—like pics and emails—at $14,000.

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6/29/16 12:24 PM


PLAY Drink

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

ORDE R TH IS

Make it Snap Pea

MAKE IT ↗

At The Sexton in Seattle, you’ll actually want to finish your peas. Hear us out. Combining freshly juiced snap peas with decidedly more fun ingredients like Captive Spirits Distilling Big Gin and BroVo Lemon Balm Liqueur, this vegetal libation will swiftly put an end to any lingering protests. Herbal notes from the gin harmonize with the savory nature of the peas and the acidity of the lemon, creating a surprisingly tasty way to get your greens. Visiting in the winter? When the air turns cooler, bartenders swap out peas for carrots and warm things up with rum and house-made cinnamon tincture. Mom and Dad were right after all.

Combine 1 ½ ounces Captive Spirits Distilling Big Gin, ¾ ounce fresh snap pea juice, ½ ounce BroVo Lemon Balm Liqueur, ½ ounce lemon juice, and ½ ounce simple syrup into a cocktail shaker with ice. Shake until combined, and then strain into an ice-filled Collins glass. Garnish with two snap peas on a pick.

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PHOTOGRAPHY BY NICK CABRERA

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PLAY Shop

Found in Long Beach

Artist and furniture designer Eric Trine shares his favorite local finds.

Lapel Pin monsters outside Christopher Jenkins’ pins, patches, and T-shirts make the perfect quirky gifts. $8; monsters outside.com

Eric Trine’s foray into the world of furniture design was born out of necessity—an empty apartment. What started as casual DIY projects turned into taking orders from friends, and the SoCal native now sells his creations through major retailers like West Elm and The Land of Nod. His signature? Geometric side tables and plant stands crafted out of powder-coated steel. He describes his

aesthetic by posing a question: “What if Charles Eames, Buckminster Fuller, and David Hockney were surfing buddies?” Here, Eric tells us about a few of his hometown heroes. Keep up with Eric’s work by following him on Instagram @etrine.

Walnut Dresser peter deeble Each of the modern, minimal pieces is made entirely by hand. $3,850; petedeeble furniture.com

Made to order, these home goods are as beautiful as they are functional. $50; settlewell.com

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Hand-poured concrete pot settlewell

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WORK Trip WALKING DISTANCE

Columbus

The capital city’s Short North district taps into the aesthete in all of us.

DRINK → For a lesson on the art of craft brewing, pull up a stool at House Beer. DJs spin vinyl every Thursday; it pairs well with a Proliferous double IPA from nearby Seventh Son Brewing.

OGLE ↘ Murals dot the exteriors of 19 Short North buildings. Start with the corner of North High and East Lincoln streets for a twist on Grant Wood’s “American Gothic.”

PLAY → Unleash your inner child at Kingmakers Board Game Parlour, home to more than 500 games. Ask a “board game sommelier”for a more obscure recommendation. EAT ↗ Sandwiches and salads dominate the Mediterraneantinged menu at Brassica. You can’t go wrong with the house-cured lamb bacon glazed in an Aleppo pepper sauce.

ILLUSTRATION BY ANDREW JOYCE

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SLEEP ↙ In addition to being a place to lay your head, Le Meridien Columbus, The Joseph offers free access to the Pizzuti Collection, a contemporary gallery down the block.

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WORK Startup

Laurel & Wolf

Affordable, efficient, and entirely online—interior design gets a makeover. Here’s how CEO and founder Leura Fine describes the digital design service: The ubiquity of e-commerce has brought phenomenal home decor products online, but all of this choice can cause paralysis. With Laurel & Wolf, you take a style quiz, tell us about yourself and your space, and set your own budget. After paying a one-time flat fee per room, which is $299 for the Classic Package, you’re connected with three to five interior designers, each of whom present a custom style board and a short pitch. You and your chosen designer collaborate electronically

to perfect your design: You’re able to click right on the style board and say, “I love the sofa, but I hate the club chair.” You walk away with a fully dimensioned floor plan, instructions for install, a final style board, and a shopping list. The final piece is our “Buy for Me” service, wherein we purchase the items you want and provide shipping and tracking notifications. By leveraging technology, we’ve made the interior design process more efficient and more affordable for everyone.

LAUREL & WOLF BY THE NUMBERS

1,000+ /

number of interior designers within the Laurel & Wolf network

$5,240 /

average cost of a traditional interior design project

10 / average

All designers are carefully vetted, but the Premium Package ($499) pairs you with the crème de la crème.

PHOTOGRAPHY COURTESY OF LAUREL & WOLF

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DAT I N G  R E A L CO N N E C T I O N S

MEET OUR CLIENTS Michael Schlitt: Senior Build Engineer, Microsoft EDUC: BS, Pacific Lutheran Univ. INTERESTS: Skiing, Pacific NW Outdoors Desireé Schlitt: Pharmaceutical Sales Consultant EDUC: BA, Univ. of Washington INTERESTS: Running, Fashion, World Travel

DATE SMARTER Dating can be fun and invigorating – from that instant attraction you feel the first time you meet to jumping in the car for an impromptu weekend getaway. Unfortunately, it can take a lot of work to get to that stage of dating.

F

rom spending hours sorting through online profiles looking for a good match to trying to connect via pokes, winks and email, dating can suddenly feel like a full-time job.

Wouldn’t it be nice if you could just fast forward to the fun part of dating? That’s exactly what newlyweds Desireé and Michael Schlitt say It’s Just Lunch, a dating service for

IT’S JUST LUNCH MATCHMAKERS SHARE THEIR INSIGHTS: SEE WHAT THEY HAVE TO SAY

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busy professionals, did for them. The matchmakers at It’s Just Lunch took the time to learn what they were looking for in a partner and then delivered. 

"Relationships should be reciprocal, and that goes for first date communications as well. Eliminate any misconceptions by always sharing your authentic self”.

-Melissa Brown

5/6/16 4:49 PM


s

R

e k e n

Promotion

With so many dating options out there, why did you choose It's Just Lunch?

D: I travel a lot for work, so I’d read about It’s Just Lunch in airline magazines, and then I ran into a friend who was attending the wedding of an attorney in town who’d met her husband through IJL – the fact that those two events happened so close together, I thought I should call them. At the end of my work day I didn’t want to come home and go look at profiles online. I felt like it was a waste of my time. M: I had gotten a divorce and then did online dating for a while before joining IJL. I joined mainly because it’s a lot of work to do the online thing. You have to keep up on it. You never really know who you’re going to meet. IJL was just a lot easier. They found people for me based on what I was looking for and I just had to show up. You don’t have to do much work. What would you tell a friend who was apprehensive about investing the money on IJL?

M: I’d ask, “Are you looking for a relationship or not?” With online dating you never know who’s on the other side of the line. IJL had better quality people who were interesting to me. It truly was an experience that was tailored for me. Describe your first meeting with an IJL matchmaker?

D: She asked me questions about

myself, what I like to do, what I want in a relationship, whether I’d marry someone who already had kids, how important religion is, that kind of thing. It

would take much longer to find out someone else’s answers to those questions through online dating. This was black and white.

Tell us about your first date with one another.

D: I never went on lunch dates because I was always busy at work so I met Michael after work at a downtown restaurant. The conversation just flowed. I was attracted to him from the start. I remember it turned into dinner.

OF DATING

THE POLITICS 64% OF DATING

% of singles who64% want to date others with similar political opinions and beliefs

64% 64%

16%

17%

67%

Yes, but I gave it another chance

Yes, and I have no desire to go on another date with them

No, everyone is entitled to their opinion

M: I’m good at having a conversa-

tion if I’m interested in somebody, and I was interested in her. We had a great conversation. I don’t think either of us wanted to leave.

Strong political opinions are usually:

Has a date's political opinions ever 24% 20% 55% ruined a date for you? A big-turn off. Strong opinions, especially political ones, are obnoxious.

What was your favorite part about dating through IJL?

D: I met my husband, so I guess I would say that! It’s Just Lunch – it’s just a lot of fun. I remember I’d get off a plane and have a voicemail from the matchmaker saying she had a potential date for me. She would tell me about the person and was flexible with scheduling.

16%

M: I liked that they’d just call me up and say they had a date for me. You have to eat, so it was a nice way to meet people. If you’re interested, then you move forward. If not, then you don’t have to do anything. Find out what an It's Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visit ItsJustLunch.com.

-Sara Darling

A big turn-on! Who cares? I’m dating Talking politics is this person, not sexy. running against them for office.

17%

Yes, but I gave it another chance

16%

Yes, but I gave it another 16% chance Yes, but I gave it another chance

67%

Yes, and I have no No, everyone is desire to go on entitled to their another date with opinion Yes, andthem I have no No, everyone is 17% 67% desire to go on entitled to their another date with opinion Yes, and I have no No, everyone is them desire to go on entitled to their

17%

another date with them

With online dating, you can go back and forth and waste a month with someone and not really get to know them. With IJL, you go meet your match and if you like them, you see them again, and if you don’t, you’re done.

“Dating is such an important part of your life and shouldn’t be left to chance. You’ve got to be proactive & market yourself.”

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THE POLITICS

67%

opinion

Strong political opinions are usually: Strong political Strong political opinions are are opinions usually: usually:

24%

20%

55%

24% 20% 55% A big-turn off. Strong A big turn-on! Who cares? I’m dating opinions, especially politics is this person, not A big-turn off. Strong Talking A big turn-on! Who cares? I’m dating political ones, are running against opinions, especially Talkingsexy. politics is this person, not them political are against them A big-turn off.ones, Strong A big sexy. turn-on! running Who cares? I’m dating obnoxious. for office. for person, office. not opinions,obnoxious. especially Talking politics is this political ones, are sexy. running against them obnoxious. for office.

24%

20%

55%

800.858.6526 | ITSJUSTLUNCH.COM Source: IJL Singles Survey

“The best way to get to know someone is face to face. You can only feel “chemistry” if you are next to someone looking into their eyes.”

-Julie Lopez

5/6/16 4:49 PM


WORK Solution

Follow the Leader

What’s the difference between a good boss and a great boss? Management wiz Sydney Finkelstein fills us in. What are a few common misconceptions about leadership? “One is the idea that you have to be a born leader,” says Finkelstein, author of Superbosses: How Exceptional Leaders Master the Flow of Talent. “But you can absolutely learn to be a more effective leader. Secondly, leadership isn’t just for senior executives and CEOs. Every one of us needs to understand how to innovate, how to work with others, and how to communicate effectively.”

44 southwest august 2016

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What’s a superboss? “These are bosses who are not only successful and innovative in their chosen fields, but they’ve also developed a keen ability to spot talent. I often say superbosses help others accomplish more than they ever thought possible. Because of this they leave a legacy of standout employees.”

Describe some specific practices of superbosses. “They go after untapped talent pools, seeking out people others have bypassed. Superbosses are also uncompromisingly open. They have a very strong vision and aren’t easily swayed; however, they want to hear every good idea you’ve got to fulfill that vision. They delight in the creativity of those around them. Finally, superbosses have resurrected the apprenticeship model: They create big opportunities for people on their team through delegation, but they’ll also work right alongside their employees.”

Any others? “Superbosses figure out what makes each team member tick and how to motivate them rather than operating under the assumption that everyone should adapt to the person in charge. The payoffs of leading this way are big, and anyone can decide to do it. Try employing one tactic for a week at a time and build from there.” Visit quiz.super bosses.com to find out how your leadership skills stack up.

ILLUSTRATION BY CHRIS GASH

07/06/16 11:05 AM


When it comes to booking business travel, we’ve got you covered. With low fares and no change fees*, you can rest assured that you won’t be spending every pretty penny you’re about to make. Visit southwest.com/corporatetravel for more information.

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Call of the Isle

There’s simply no better way to get away from it all. So go ahead: Settle into your treehouse suite, paddle that transparent canoe, and set your watch to island time.

Rugged Escapes: Venture to a natural paradise. pg. 48

/ EDITED BY JK NICKELL

ILLUSTRATIONS BY EDWIN FOTHERINGHAM

Daytripper: Discover charming islands a short drive away. pg. 50

PHOTOGRAPHY BY ADAM HESTER

Old World Charm: Step back in time. pg. 52

Tropical Bliss: Revel in sublime seclusion. pg. 56

august 2016 southwest 47

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07/13/16 11:15 AM


Rugged Escapes

Lummi Island

samaná province, dominican republic Fulfill your Robinson Crusoe fantasy by sleeping in the jungle canopy at the Dominican Tree House Village (from $235). The property’s paths are lined with organic fruits, veggies, and flowers, while the stunning El Valle beach is a short bike ride away. For thrills, try the rope swing at the nearby Waterfall Lulu.

santa catalina island, california An antidote to L.A. congestion without a single stoplight, take a few days to hike the 37-mile Trans-Catalina Trail. Or, stick to the laid back side of the island, where you’ll feel as if you’ve been dropped into the Italian Riviera. Check out the 1920s art deco movie theater and high-end Island Spa Catalina, with views of Avalon Bay.

PHOTOGRAPHY BY KAREN MYERS BARKER (CABIN) AND COURTESY OF DOMINICAN TREE HOUSE VILLAGE

Renowned chef Blaine Wetzel brought fame to this Washington oasis after taking charge of the kitchen at the century-old Willows Inn in 2010, but the island remains decidedly down to earth—as in working farms, three evergreen nature preserves, and nary a streetlight lining the roads.

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07/19/16 11:52 AM


Rock of All Ages

PHOTOGRAPHY COURTESY OF BLOCK ISLAND TOURISM COUNCIL

Fifty-three years after its closure, Alcatraz has become one of the most popular tourist destinations in the U.S. For Chuck Stucker Stucker, whose father was a guard at the notorious prison, the island was simply home.

assateague island, maryland and virginia The sands are constantly shapeshifting thanks to the wind and waves, making this barrier island a fascinating place to explore by dune buggy. But the biggest draw is the wild horses. Book a pony-watching tour to spot them relaxing on the beach or grazing in the swampy marshes.

hatteras island, north carolina At 42 miles long, this stretch of the Outer Banks offers the largest track of undeveloped beach on the East Coast. Discover the best surfing and kiteboarding on the Atlantic, and peer up at night to take in the dark skies above the country’s first national seashore.

block island, rhode island Rent a moped and zip to the secluded Mohegan Bluffs, 150-foot clay cliffs with dramatic views of the Atlantic (they’re often compared to the green cliffs of Ireland). The steep descent to the beach is worth the effort, even if the surf is too rough for swimming. Look for the clay mud baths that serve as a natural spa.

inmates weren’t a big thing. They were just adults. We never thought much of them unless they were pointed out, like Al Capone. But barring those unique things, most kids didn’t pay any attention to the inmates. They didn’t cause trouble, and sometimes they gave us a ball or something if the guards would let them. There were only maybe 60 families and 100 kids, from babies to late teens, living on the island. We didn’t lock our doors. We didn’t have any fear about anything, really. It was just a small community where we knew everyone, had great Halloween parties, had great Christmas parties. Every day, we took a boat to go to school in San Francisco. Coming home, you always went through the metal detector on the dock, and then you went up the stairs or took the bus if you had to. The inmates were held about 70, 80 feet away, behind a yellow line on the dock. When I moved off Alcatraz, in 1953, I was 13 or 14. My father retired, and we moved into the city. I’ve known a lot of people who grew up there, and many have said it was the best time of their lives. We had the privilege to live in a place that allowed us to be kids and at the same time hold a unique status. Chuck Stucker lives in Roseville, California. august 2016 southwest 49

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07/19/16 11:52 AM


Daytripper

Antelope Island Northwest of Salt Lake City, discover 15 miles of horseback riding, mountain biking, and hiking trails winding across this 28,000-acre state park—the largest of 17 islands in the Great Salt Lake—home to roaming bison, mule deer, and bighorn sheep. And thanks to quick access to some of Utah’s best beaches, it’s also easy to chill once you dismount.

Locals call this tiny getaway the “Key West of the North.” Rent a golf cart and reach anywhere in 10 minutes, like the chocolate museum or Perry’s Cave, where soldiers found an underground lake during the War of 1812.

Once Upon an Island You wouldn’t know it from first glance, but Mexico City, the largest metro area in the Western Hemisphere, was founded on a small island in a lake. Centuries later, the water was drained, the lake covered by a vast sea of concrete. But residents’ daily lives are still shaped by the city’s island origins—in part, writes author Jennifer Clement, because it has been steadily sinking for decades.

even as a child I knew Mexico City had been built on top of Lake Texcoco. Everyone, for as long as I can remember, was always lamenting the sinking Palace of Fine Arts. The radio in our kitchen was often tuned to programs describing how archeologists had to wade through the flooded metro tunnels to retrieve Aztec relics like bones and pottery. Yet no one in Mexico ever asks why the city was built on a lake because we all know it was the fulfillment of a prophecy. In 1325, after wandering for hundreds of years, the Aztecs came upon an island in a lake and saw an eagle perched on

roosevelt island, new york Catch the gondola from Midtown for stellar views of the East River and Manhattan. Once there, it’s a short walk to the stark white columns of Four Freedoms Park.

a nopal (prickly pear cactus) with a snake in its beak. The prophecy came from the god of sun and war, Huitzilopochtli, who foretold that when his people encountered an eagle, a snake, and a nopal, their civilization would be founded at that place.

PHOTOGRAPHY BY ANDY ANDERSON (ANTELOPE ISLAND)

put-in-bay, ohio

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sauvie island, oregon Twenty miles from downtown Portland lies one of the biggest river islands in the country. Start early to fit in a hike, plus a trip to the pumpkin patch and Kruger’s Farm, where a beer bus serves fresh microbrews on weekends.

matlacha, florida Grab your rod and reel and hook a redfish, snook, or spotted seatrout on this sleepy speck of land near Fort Myers. The kayaking and bird-watching are also outstanding. 

bainbridge island, washington

nicollet island, minnesota The perfect spot for an afternoon picnic or leisurely bike ride is minutes from downtown Minneapolis. Or make a night of it and stay at the historic Nicollet Island Inn, built in 1893. 

galveston island, texas Explore the burgeoning arts scene, an acclaimed Gulf Coast beach, paddling trails, and an amusement park built atop a historic pier.

Ride the ferry from Seattle and wander Japanese-inspired gardens in the 150acre Bloedel Reserve. Stick around for happy hour: The island boasts seven wineries, a brewery, and a distillery.

PHOTOGRAPHY BY KEITH BROFSKY (BLOEDEL RESERVE)

The view from Antelope Island

Here, in the center of the lake, they built Mexico’s first teocalli, or great temple, and out of necessity built canals and floating fields and gardens on the water. Two centuries later, upon beholding the city for the first time, Spanish conquistador Bernal Díaz del Castillo wrote, “It was all so wonderful that I do not know how to describe this first glimpse of things never heard of, seen, or dreamed of before.” In her 1843 classic, Life in Mexico, Frances Calderon de la Barca called the city a “western Venice.” Now, due to the demands of a population the Aztecs

could never have anticipated, Mexico City is sinking like an old, majestic ship moored on quicksand. The effect is dizzying. In the downtown area, many first floors have become basements, and windows have disappeared under sidewalks. To enter my favorite shops, I sometimes have to walk upstairs to a second floor to go downstairs to the first floor. Walls curve and streets undulate. In the towering Metropolitan Cathedral, in the heart of the city’s historic district, the weight of the church bells

has made the structure tilt to one side, and the cumulative stress has caused a large crack in the building. Walls and columns buckle and twist. The measures taken to save the cathedral—scaffolds, shafts, steel panels and walls, wires, and weights—have turned the place into a surreal, sacred puzzle. Right outside, on the Zocalo square, there are glass display windows built into the sidewalk. As indigenous dancers move around me and vendors hawk Japanese peanuts, I can peer through the displays as if I were in a glass bottom boat and see how far the city has sunk.

Rising from the center of the Zocalo, soaring above the city, is an enormous Mexican flag, emblazoned with the symbol of the Aztec myth—an eagle perched on a nopal with a snake in its beak. Each day, as our city descends into the lake, the prophecy fulfilled accompanies our lives. Jennifer Clement is the president of PEN International. Her most recent novel is Prayers for the Stolen. She lives in Mexico City.

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07/13/16 11:18 AM


Old World Charm

Mackinac Island

seabrook island, south carolina Carved by winding estuaries and lined with 3 miles of pristine beaches, Seabrook's natural beauty is amplified by the fact that hotels are forbidden on the island. Rent a cottage and take it slow; or ride a horse on the beach, tackle the two championship golf courses, and break a sweat at the tennis center.

PHOTOGRAPHY BY ISTOCK (MACKINAC) AND BRENNAN WESLEY

Bikes are the primary form of transport—there are no cars here. Not up for pedaling? Call a taxi instead: A horse and carriage will arrive shortly. Check out the Revolutionary War–era fort or stop by one of seven fudge shops—10,000 pounds of the confection leave this Michigan island daily.

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9am: Land at CHS airport, drive to Seabrook Island 11am: Poolside at the Beach Club 6pm: Bike ride in paradise

Miles of pristine beaches. Minutes from Charleston. Endless amenities and activities. And the inexplicable feeling of knowing you’re exactly where you should be. Seabrook Island – Make It Uniquely YoursSM TownofSeabrookIsland.org tel. 800-764-8404

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Old World Charm

HELP WANTED:

mount desert island, maine The island is home to Acadia National Park, but before the park existed there was already Balance Rock Inn (from $275), a “cottage” (mansion might be more apropos) built as a summer home for wealthy tycoons in 1903. The property boasts breathtaking views of Frenchman’s Bay, and each room is uniquely adorned (ask for a fireplace). dauphin island, alabama It’s the simple things here, like topnotch fishing and birding. And visit Fort Gaines to learn the story behind the famous command, “Damn the torpedoes! Full speed ahead!”

Bedraggled Parents of Toddler Seek Solace on Private Island / BY ALISON MILLER sometimes i lie awake at night, mind numb, the words to “If You’re Happy and You Know It” swirling in my head. If you’ve raised a toddler (or visited a friend with one), you’ll recognize the scenes that lay the groundwork for this addled state: Pebbles of Play-Doh transforming to cement on the dining room table. Pools of milk formed by strewn sippy cups. Pools of tears shed over invisible boo-boos. The days are long, they say, and the years are fast. But these days were moving. Very. Slowly. For a few months, my husband, Dan, and I had been stay-at-home parents of our two-year-old daughter. I work from home; he was between jobs. It was two-on-one, and the one always won. We were exhausted. So when my in-laws told us they were planning a trip to Orlando, Florida, we casually suggested they take Avery along and leave us behind. The only way to make the Magic Kingdom more magical is to see it through the eyes of a toddler, right? They were ecstatic, but their excitement

was no match for ours. With a kid, even simple things like personal hygiene disappear into the time-lapse abyss of potty-training and tortoise-paced walks to the playground. The other day, I hiked three blocks in the wrong direction because I forgot where I parked my car. If there was ever a time to disappear to an island, this was it. I already had my eye on one— Little St. Simons Island—11,000 acres of private, preserved land on the Georgia coast with a maximum of 32 overnight guests. A lodge and a handful of cabins were constructed there in the 1920s and 30s, and not much has changed. Internet is spotty, there are no TVs, and meals are served family-style. It was everything our lives weren’t: quiet, calm, and inhabited by grown-ups. So began our 48 hours of kid-less adulthood. Every trip to Little St. Simons starts with a ride on a small passenger ferry. As the boat weaved through the aqueous path formed by the CONTINUED ON PAGE 65

PHOTOGRAPHY BY TRAVIS SAYRE

tybee island, georgia A barrier island off historic Savannah, Tybee features a lighthouse built in 1732, when Georgia was still a colony. Construction on nearby Fort Pulaski began in 1829 and was completed under the guidance of a young West Point grad named Robert E. Lee. Rent a kayak to explore the salt marshes, home to endemic species that thrived long before the colonists arrived.

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Tropical Bliss

Hawks Cay Resort

PHOTOGRAPHY COURTESY OF HAWKS CAY RESORT AND TROPICAL TREEHOUSE

Halfway between Key Largo and Key West, relish the best of southern Florida’s famous aquamarine beauty, minus the crowds. The resort is a haven for water sports and offers free public viewings of trained dolphins. (from $180)

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tropical treehouse, puerto rico Owner Jo Scheer explored the lush hills of western Puerto Rico for six months before finding the perfect spot to build his hotel’s two “hooches,” unique treehouse systems designed to minimize disruption of the surrounding ecosystem. The sunset views are unforgettable. (from $140) pelican beach south water caye, belize An affordable private island resort may sound like an oxymoron, but this 15-acre paradise—one of the few Belizean isles that sit directly on top of the reef—is just that. Snorkel directly off the beach, or try one of the resort’s favorite pastimes, “hammock testing.” (from $205) round hill hotel and villas, jamaica Since it opened in 1953, Grace Kelly, Cole Porter, and Jackie Kennedy (to name a few) have bunked here. Open-air living rooms and semiprivate pools are part of the allure, as are meals served by a James Beard Award–winning chef and spa treatments in an 18th-century plantation house. (from $239)

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Tropical Bliss

playa grande beach club, dominican republic Kick back in one of nine bungalows on 2,000 acres, featuring a mile-long white sand beach set against low mountain jungle. This luxurious natural retreat on the northern coast features chic vintage designs that reflect local Dominican architecture. (from $800)

THE TUPPERWARE FILES:

Meals Served Family Style / BY ANGIE CRUZ That she is cooking again is a relief. The container she sends is an affirmation that she is feeling better, that she is taking her medications. In other words, her arthritis is under control. Her feeling better also means that soon she will call my mother to book her a ticket to the Dominican Republic, which means she no longer feels the need to be near her primary doctor. in my family, a food-filled storage container rivals a tarot-card reading. Through food exchange, the women in my family can divine which sister-in-law is letting things go around the house, which brother is not eating well, which cousin is stingy or generous. Our clan keeps its deck of storage containers organized by brand, by lid color, by wear and tear. This inventory helps us keep tabs on who is giving more than taking, or who is preoccupied about something and off their cooking game—the fish too salty

PHOTOGRAPHY BY STEPHANIE SMITH (BEACH) AND COURTESY OF TIAMO RESORT

tiamo resort, bahamas This stretch of the Bahamian archipelago is so untouched, so thoroughly unspoiled by human footprint, it was only natural that they brought in a transparent canoe for guests to paddle the equally clear waters (look for stingrays, starfish, and tarpon). The resort is entirely off the grid—even the gourmet kitchen relies on alternative energy—but it won’t leave you wanting for luxury. The property boasts a spa and library in addition to a full schedule of private snorkeling, diving, and world-class bonefishing tours. (from $810)

“good. she’s cooking again,” my mother says, looking at the container sent by my grandmother. It is robust, filled with stewed chicken and a moro of rice and black beans. My grandmother is 82. She used to cook quite a bit, until she began to sit down more. This has us all worried. In Washington Heights, our neighborhood in New York, my grandmother is the nexus of a Dominican clan whose members live within walking distance of one another. Uncles, aunts, cousins, and neighbors all stop by her apartment to gather at her kitchen table. The stove is always on, coffee always percolating. There is always extra food, which she packs in storage containers to distribute to the sick neighbor, the recent widow, or the man making do with instant ramen after being dumped by his wife. We can’t imagine the day my grandmother and her kitchen will no longer be around to hold us together.

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AUG 24-SEPT 11

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Washington Heights, the section of Manhattan where the author grew up.

more and more, my grandmother prefers to be in the Dominican Republic and not in New York City, where she has to do everything herself—the mopping, the washing, the cooking, the ironing. On the island, she can afford to hire help. She can nap in the middle of the day. She’s not stuck inside a tiny apartment, cut off from the world. Before Washington Heights became gentrified, there was a time when sitting outside on the stoop was common; opening the fire hydrants and setting up a grill on the sidewalk incentivized people to gather outdoors; and boom boxes blasted merengue and bachata. These days, the neighborhood feels like a ghost town. In the D.R., my grandmother is still free to sit outside and play her radio at whatever volume she wants. She doesn’t travel alone, and when asked to travel with her, I always say yes. We used to fly back and forth two or three times a year. This happens less often now that I’m a mother and teach full time, but I still go when I can. Before our most recent trip, my mother asked me to look for her storage containers at my grandmother’s house in the D.R. (It’s common practice to enter each other’s kitchens and retrieve lost wares.) My mother had been fixated on her lost containers: They’re the good kind, BPA-free, with thick plastic and lids that don’t warp in the microwave. (She had paid top dollar for them after reading an article about BPA causing cancer.) And of course, once we arrived, I did find the missing containers. Having made their way to my grandmother’s apartment in Washington Heights, they were inadvertently boxed

PHOTOGRAPHY BY JAYSON PHOTOGRAPHY/ISTOCK

or the plantains too oily. The storage containers reveal more than just appetite. We use them as a key into each other’s lives. She mustn’t be feeling well, said my aunt after receiving a container with unsalted rice. She’s about to ask for a big favor favor, my grandmother predicted when a daughter-in-law brought by an elaborate dish composed of grated root vegetables and expensive ingredients. Recipients are expected to wash the container and return to sender, filled. It is a sin to return it empty, a crime if unwashed. The penalty is judgment or worry: “If that woman won’t wash a dish, just imagine what else she neglects.” “She’s letting herself go.” “She must be overworked.” As a teenager, it was my duty to deliver meals made by my mother, aunt, and grandmother. Of all my cousins, I was the favored delivery person because I never refused watered-down Sunny Delight when it was offered. I translated letters from schools, from credit card companies, from the government.

I helped my younger cousins with homework. I knew all the gossip regarding the comings and goings of one storage container or another, proof that So-and-So visited Fulanita but had the audacity not to stop by and see us. When in a hurry, I would hand over the container at the door like a bike messenger, hoping not to be sucked into anyone’s apartment. Entering often meant losing an entire day. After returning from a delivery or pickup, I was rewarded with lollipops, nail polish, chocolates, dollar bills. I also suffered follow-up questions: “Were they alone?” “Did she dye her hair?” “Was your uncle already drinking?”

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and shipped to the D.R.—an entire cabinet full of plastic, stacked and piled, in all sizes and shapes. She needed them there, too. No one stopped by her house without leaving with food from her kitchen, but neither did anyone visit empty-handed, bringing sacks of oranges, piles of cherries, a decent avocado, bars of dulce de leche. Her house in the D.R. is a living museum. Installed in the living room are objects from various decades, including old-school television sets and record players, many found on the streets of New York, cast away but still useful in her mind. “The salt water, the humidity, destroys everything. You can never have enough stuff,” she says. The house is tucked between an evangelical church and a building under never-ending construction. Bougainvillea and mango trees crowd her garden. Her property is like a birdcage, padlocked and surrounded by iron fences. She carries around a heavy set of keys whose jangling announces when she is nearby. “These are Mami’s,” I tell my grandmother when I hold up the set of Rubbermaid containers. She studies their mint condition—no dents or marks—admiring the way the lids snap perfectly open and closed. I can tell by her expression that she deems my mother to be of equally good quality. A hell of a woman, her daughter. The best. The very best. “I’m taking them with me to New York,” I say, waiting for a fight. “Not until we find something delicious to fill them with,” says my grandmother. “What kind of woman returns an empty container?” Angie Cruz is the author of Soledad and Let It Rain Coffee, which was a 2007 finalist for the International IMPAC Dublin Literary Award. She teaches at the University of Pittsburgh.

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CONTINUED FROM PAGE 54 Hampton River at high tide, skirting shores of rippling spartina grass, the wind tousled my hair and the morning sun warmed my skin. I couldn’t shake the feeling we were bandit parents, on the run from diapers, Disney movies, and macaroni and cheese. After arriving and being handed a paper map of the island, we jumped on cruiser bikes, pedaling deep into the expanse of giant magnolias and live oaks cloaked in Spanish moss. “It’s like that scene in Wedding Crashers,” Dan yelled back at me, referring to Owen Wilson and Rachel McAdams gleefully riding down a dirt path to the tune of Mungo Jerry’s “In the Summertime.” A funny thing had happened: In the absence of our own kid, we got to be kids. We biked to the northern tip of the island and back—a 7-mile round trip—stopping only to peer into

the featherweight animal when bumps lie ahead on the sidewalk. And how sometimes when we’re sitting on the couch, she leans over, lays her head on my shoulder, and says, “I love you.” Eric, the resort's bearded naturalist, interrupted us to announce the afternoon’s activity: a hike on Backbone Trail. As we rode through the woods safari-style in the back of a pickup outfitted with bench seats, a second bearded naturalist,

Bayard, spotted birds along the way: great egret, wood stork, red-bellied woodpecker. We entered a thick of old-growth hardwoods that shared the landscape with ephemeral wetlands. “That little thing poking up from the ground that looks like a canoe paddle? That’s a black earth tongue,” Eric explained. We set up a scope to peer at a nesting bald eagle, and on the walk back to the lodge we spotted an alligator not 20 feet from the trail.

“Avery would love this,” I whispered to Dan. Norm’s Pond, named for its resident alligator, and to stare in wonder at an armadillo, oblivious as he nosed around in the dirt. We returned just in time to hear the lunch bell—yes, a staffer really does clink an iron triangle—and ravenously tore into curried chicken salad–stuffed croissants and carrot-ginger soup. As we exchanged introductions with the others (most of them twice our age), it didn’t take long for them to sniff out that we were parents, and soon we were swapping stories about life with kids. Less than 24 hours in her absence, we found ourselves remembering more of the sweet than the unsavory. Like how she carefully buckles her stuffed rabbit into a toy stroller, warning

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“Avery would love this,” I whispered to Dan as I pictured her lining up her collection of miniature horses, cows, pigs, and ducks on the edge of the bathtub and lovingly addressing each one. At dinner, over pinot noir and prime rib, guests regaled one another with tales of wildlife encounters. A room full of sun-kissed, windblown adults—including a judge, an architect, and the former dean of a prominent business school—bubbling over like boy and girl scouts. Afterward, Bayard announced a special evening activity: the owl prowl. Dan’s eyes grew wide. He downed what was left in his glass and sprinted outside. We wound the evening down by staring up at the blanket of stars. The new moon had left the sky especially dark, and we recalled as best we could the constellations we were taught in elementary school. We were in a world so pristine, so idyllic, so real, that at times it felt fake. The next day as we kayaked on the creek, a bald eagle flew directly overhead. Seven miles of unadulterated sand make up the Atlantic-facing side of the island, and on our last day we took a walk on the beach at low tide. There were no inflatable toys, no beach chairs, no boardwalk, just the quiet lapping of the ocean on the smooth, packed sand. As we walked along, a handful of other guests, who by now had gotten to know our daughter quite well through mealtime tales, picked up shells and handed them to us—gifts for Avery. We spent the 10 minutes before lunch swaying on a porch swing set up beneath a giant live oak, the sun seeping through its branches. “I miss her,” I said to Dan. To which he replied, in his best toddler-speak, “If you’re happy and you know it, clap your hands.” Alison Miller is a writer in Charlotte. Tell her your favorite island escape at alisonlynmiller@gmail.com.

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your adventure in

Jacksonville BY B E N MARS HALL

ARE YOU AN EPICUREAN page 70 OUTDOOR ADVENTURER page 72 ARTS ENTHUSIAST page 74

If you think this corner of the Sunshine State is merely a jumping-off point for destinations farther south, well, you don’t know Jax. With miles of sun-drenched beaches, a vibrant arts scene, and affordable family fun, Florida’s largest city offers plenty of reasons to stay awhile. Before diving in, tell us more about you.

FAMILY TRAVELER page 76

fit to be tide The Atlantic lures water lovers seeking exercise and fun.

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Jacksonville EPICUREANS good libations Find your favorite brew at Intuition Ale Works, and then fill a growler for home.

DISHING OUT

Alfresco dining, three ways

JA X TRUCKIES Follow this network of food truck owners on social media (@jaxtruckies) to find out about daily locations and upcoming festivals.

Hop on the Ale Trail

Jacksonville’s craft beer scene has expanded steadily since a mom-son duo opened Bold City Brewery in Riverside in 2008. Today, eight breweries make up the Jax Ale Trail, spanning the metro area from the suburbs to the surf. In San Marco, Aardwolf Brewing Company releases a new small-batch beer every week. Stop in Wednesdays at 5 p.m. for the first pour. Prefer a tried-and-true brew? First-timers at Bold City receive a flight to sample local favorites like the Mad Manatee IPA and Killer Whale Cream Ale. Jax Beer Week, an annual celebration of locally owned breweries, is September 17–24. Coastalinspired spots that’ll have you hooked

BL ACK SHEEP Locally sourced Southern fare, like Black Hog Farm chicken, is best enjoyed on the rooftop of this Five Points joint.

Marker 32 Start with a plate of crispy calamari at this restaurant on stilts overlooking the Intracoastal Waterway. Catch 27 What’s in a name? This casual STA stop is dedicated to serving freshcatch seafood from right here in the 27th state. Timoti’s Seafood Shak This counter-service dive in Fernandina Beach is a local favorite. Dig into a basket of fried, grilled, or blackened clam strips.

PHOTOGRAPHY COURTESY OF RYAN KETTERMAN FOR VISIT JACKSONVILLE (PREVIOUS PAGE AND CURRENT PAGE)

TACOLU Ask for a seat on the deck at this lively Jacksonville Beach outpost, known for its fish tacos and a seemingly endless selection of tequila.

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Jacksonville OUTDOOR ADVENTURERS discovery channel Much of the area’s unspoiled beauty can only be explored by kayak or canoe.

REST ASHORED

Drift off to sleep at these waterfront hotels

ONE OCEAN RESORT & SPA Floor-to-ceiling windows offer full or partial ocean views at this posh Atlantic Beach spread. When hunger strikes, a mouthwatering meal awaits at Azurea.

Embrace the Salt Life CASA MARINA HOTEL AND RESTAUR ANT For a luxe stay paired with exceptional eats, pick this 23room hacienda-style retreat, steps from the ocean in Jacksonville Beach.

Unearth Northeast Florida’s wild side

With more miles of coastline than any other Florida city, you’re never far from the water in Jacksonville. And the opportunities to soak up the sand and surf are endless: Float down the St. Johns River and its tributaries; take a paddleboard yoga class with Kayak Amelia; deep-sea dive or fish near more than 20 reefs off the Atlantic coast; or attend the 26.2 with Donna breast cancer marathon, February 10-12. The race-filled weekend culminates with the 10th annual full marathon—dubbed the “largest block party at the beach”—which runs through four beach communities with bands and DJs providing the playlist. Anastasia State Park A stone’s throw from downtown St. Augustine, this peninsular park includes a historic coquina quarry. GTM Research Reserve One of 28 national estuary reserves in the U.S., this protected area teems with wildlife and ways to explore: hiking, biking, beachcombing, and more. Timucuan Preserve This 46,000-acre ecological playground boasts miles of trails and wetlands.

PHOTOGRAPHY COURTESY OF RYAN KETTERMAN FOR VISIT JACKSONVILLE (KAYAKERS) AND HOTELS

HYAT T REGENCY JACKSONVILLE RIVERFRONT Bask in the rays from the rooftop pool at this stylish, 951-room property on the banks of the St. Johns.

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Jacksonville ARTS ENTHUSIASTS PIECES OF WORK

LIGHTNER MUSEUM Housed in the former Hotel Alcazar in STA, this eclectic collection includes musical instruments, taxidermic displays, and assorted antiquities.

ART IN PUBLIC PL ACES Keep your eyes peeled for outdoor sculptures and parking garage murals across Jax thanks to this Cultural Council initiative.

RIVERSIDE ARTS MARKET Treasure hunting? Gather beneath the Fuller Warren Bridge on Saturdays through December, when 200 local artists hawk handmade crafts.

solo artist Browse the permanent collection on your own using guidebooks and podcasts.

Catch a live show at these storied venues Players by the Sea This intimate, not-forprofit theater begins its 51st season with Into the Woods, September 16–October 8. Florida Theatre Since 1927, this landmark has hosted everything from vaudeville acts and silent films to rock concerts and graduations. Alhambra Theatre & Dining The oldest continually operating dinner theater in the U.S. turns 50 next year. Catch Annie Get Your Gun, October 19–November 20.

Study Treasured Works

Real talk: Museums can be tough for those of us with short attention spans. Fortunately, the Cummer Museum of Art & Gardens will keep the whole crew engaged. For the true arts aficionado, the Cummer’s collection includes more than 5,000 works spanning from 2100 B.C. through the 21st century. Rather be outdoors? Stroll through the property’s historic riverfront gardens, adorned with marble fixtures, reflecting pools, and fountains. And for the more handsy members of your travel troupe, the Art Connections center lets wannabe Rembrandts digitally paint masterpieces on a giant video screen.

PHOTOGRAPHY COURTESY OF THE CUMMER MUSEUM, LIGHTNER MUSEUM, AND THE RIVERSIDE ARTS MARKET; AND PHOTOGRAPHY BY PAUL FIGURA/LAVILLA BRAID BY ARTIST SUSAN COOPER (ART IN PUBLIC PLACES)

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Jacksonville FAMILY TRAVELERS

Dreamette This ice cream institution has been dispensing soft serve and shakes since 1948. Stop by the shop’s newest location in Neptune Beach. Sweet Pete’s Tour this Wonka-like emporium or sign up for a class to learn about the art of old-fashioned candy making. LuLi’s Cupcakes We dare you to turn down the Breakfast in Bed: a cinnamon roll cupcake with pecans, cream cheese frosting, bacon, and a drizzle of orange maple syrup.

in due course Golf returns to the Olympics this summer after a 112-year hiatus.

Swing by the Hall of Fame

Golfers young and old (and good and bad) could spend a whole day at the World Golf Hall of Fame, an activity-filled shrine to the game’s greats in St. Augustine. Test your short game on an 18-hole, natural grass putting course, and then try to sink a hole-in-one on the Challenge Hole, a 132-yard island green. Always wished you could play the Old Course at St. Andrews? Step inside a golf simulator and virtually navigate some of the world’s elite links. New this summer: Road to Rio, a glimpse into the history of golf in the Olympics, beginning in 1900 when the sport made its debut.

STOP ON (LESS THAN) A DIME

Where kids get in for free this November CAT T Y SHACK R ANCH WILDLIFE SANCTUARY For the best views of lions, tigers, leopards, and more, opt for the 45-minute nighttime feeding tour when the nocturnal beasts are wide awake.

MUSEUM OF SCIENCE AND HISTORY The MOSH brings science to life through more than 3,500 programs a year, including live demonstrations.

JACKSONVILLE ZOO AND GARDENS In June, the tallest giraffe calf ever born at the zoo measured in at 6 feet, 4 inches. See the “little” one in the reticulated giraffe habitat.

PHOTOGRAPHY COURTESY OF THE WORLD GOLF HALL OF FAME, MUSEUM OF SCIENCE AND HISTORY; AND PHOTOGRAPHY BY ISTOCK (TIGER AND GIRAFFES)

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EDUCATION PROMOTIONAL SERIES

SCHOOLS OF THOUGHT Aside from the joy of learning, many people pursue higher education in order to lay the foundation of their careers. It’s been a long time since a high school diploma was enough to guarantee a good job, and with the current job market more competitive than ever, a college degree is starting to look the same. So how exactly do you stand out in 2016? By Jenny Hart

SURROUND YOURSELF WITH INNOVATION PHOTOGRAPHY BY PAUL BRADBURY/ISTOCK

WHO DOESN’T DREAM ABOUT

changing the world for the better? In order to become the person to do it, it’s essential to begin by learning from and growing alongside the best in your field. College is the place to start, but some universities offer far greater opportunities than others. As the first institution to document rising carbon dioxide levels in 1958, the University of Califor-

nia San Diego is creating solutions to slow the pace of global warming. You can work and study with faculty experts and students at this “Public Ivy” university, some of whom attended the historic climate agreement in Paris last year, bringing key scientific recommendations to influential international negotiators. And UC San Diego is pushing the scientific envelope in other august 2016 southwest 79

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EDUCATION PROMOTIONAL SERIES

UC San Diego’s Geisel Library

LEARN OUTSIDE OF THE CLASSROOM A COMMON CRITICISM of the

education system is that more time is spent memorizing facts than learning practical life skills. Students might graduate knowing trigonometry and the dates of the Civil War, but they are often unsure how to turn their passions into tangible careers. San Antonio’s Trinity University, ranked the No. 1 college in the West by U.S. News & World Report and among the top 10 most entrepreneurial colleges in the country by Forbes, aims to change that. “We teach people how to think,

Trinity University students are encouraged to apply textbook knowledge in non-classroom settings.

not what to think,” says Susie Gonzalez, Trinity’s senior manager of public relations. From the start of their freshman year, students at this liberal arts and sciences university are encouraged to get involved with activities and organizations on and off campus. Though Trinity boasts world-class academics, it is these “experiential learning” opportunities that truly set it apart from other universities. One of the most popular and beneficial options is to partake in an academic internship. With many entry-level jobs requiring applicants to have previous work experience, interning is the perfect way to build up a resume and figure out exactly what it is you want to do. More than 69 percent of Trinity seniors complete internships, and several result in paid positions after graduation. Jacob Tingle, the director of the Office of Experiential Learning at Trinity, loves to tell the success stories of his former students. One young woman, a music major, interned at an opera house … in its sales department. Though sales was not something she had previ-

ous experience in, she ended up developing a real knack for it, and was ultimately offered a full-time position. By combining her passion (music) with a more conventional career path (sales), she found a job that satisfied both her soul and her wallet. Students are often encouraged to double-major for this purpose, says Gonzalez. “We tell them to choose one major for your head and one major for your heart.” That said, there is no pressure for students to find the “perfect” job before graduating, if ever. “The average 40-year-old has had 4.5 jobs and has changed professions four times,” says Tingle. “When you think about that, it’s almost absurd to ask an 18-year-old, or even a 22-year-old, to decide upon one job to have for their entire lives.” Trinity professors focus on skill development, so that when their students go out into the world, they are well-equipped. “Our students can do more than answer the phone,” says Gonzalez. “They’re problem solvers, they’re critical thinkers, and they’re prepared.”

PHOTOGRAPHY COURTESY OF UC SAN DIEGO AND TRINITY UNIVERSITY

ways. They have a strong focus on neuroscience, neurobiology, and cognitive science. In fact, several faculty members are involved in President Obama’s BRAIN Initiative, a $100-million neuroscience research program focused on revolutionizing our understanding of the human brain. Studying with top industry experts affords opportunities you won’t find elsewhere.

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Mariana Lopez-Levi ‘17, a music major, participates in a nonprofit business internship at Opera San Antonio through Trinity’s Arts, Letters, and Enterprise minor.

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EDUCATION PROMOTIONAL SERIES

Kiddie Academy’s preschool day care curriculum focuses on primary areas of development.

GET AN EARLY START WHEN A CHILD MISBEHAVES,

PHOTOGRAPHY COURTESY OF KIDDIE ACADEMY

a parent might joke, “I don’t know where he gets that from!” Likewise, if the child has an exceptional talent, it’s not uncommon to hear, “She gets that from me!” And while good parenting is a necessary building block of any child’s upbringing, it’s especially rewarding for a child to come home with a new skill or piece of knowledge and to excitedly think, “Where did he learn that?” To make this a daily occurrence, enroll your child at Kiddie Academy, an educational childcare program with locations across the country. Kiddie Academy offers specialized curriculums for children as young as 6 weeks old through 12 years of age, and focuses on preparing children for school and for life. They

I was looking for a financial investment that could provide ongoing income to sustain our family for the long haul.

Franchisees David and Shannon Willis

understand that school readiness includes—but is more than—academic skills. Kiddie Academy’s curriculum (a program called “Life Essentials”) encompasses a range of physical, social, emotional, and cognitive skills that children need to thrive in a school setting.

The earlier your child is encouraged to study, play by the rules, be inquisitive, and sincerely have fun, the more natural the inclinations will be, and ultimately, the easier it will be for them to achieve academic success. Sure beats an afternoon in front of the television set!

Investing in the future While working in corporate America, David Willis witnessed the uncertainty that comes with being an employee instead of an owner, particularly in the banking segment. He says “I was looking for a financial investment that could provide ongoing income to sustain our family for the long haul.” As a result, David chose to purchase real estate and build an all-new location with support from Kiddie Academy’s Real Estate and Construction teams. With prior business experience working for brands such as GE and Bank of America, David did a great deal of research before deciding to open his Kiddie Academy of Charlotte – Blakeney in August, 2011. He knew the market, believed in the Kiddie Academy concept, and most importantly, understood what children and parents need from a childcare center. His customer-centric approach has distinguished his Kiddie Academy in the market.

For David Willis, building a new Kiddie Academy location helped him to reach both a personal and professional goal. “Finding childcare for my two children certainly spurred me to consider opening my own business. My wife and I couldn’t find the educational experience we wanted for our own children, so we saw opening our Kiddie Academy as an investment in our children’s future as well as a business venture.” Over the last several years David and his academy have won several awards, including Community Leadership, Sales and Customer Service, Best Practices: Character Education, Developmentally Appropriate Curriculum, Health and Fitness and Technology Education.

Learn about Kiddie Academy at www.FranchiseKA.com or by calling 410-777-5352.

WITH K ID D IE A C A D E MY, Y O U D O N ’T H AV E TO C O MP R O MI S E .

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Fun!

Witchful Thinking BY DO U G PE TE RSON 1

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Tanning bed fixtures Gold ___ Awestruck response Fashion designer Mizrahi Jane Austen heroine Spreadable edible Did some spud sorting? Bruiser D.C. pro athlete Fondue cheese Sacha Baron Cohen persona ___ Z Pupil’s cheat sheet, perhaps? Hard to unravel Like some wines “Thought so!” “Old MacDonald Had a Farm” sound Tan in libraries Top movement “r u serious?!” Words to a backstabber Wing it? Slices served in trenches? It may be glossed over For this reason Hands-on Japanese therapy Food Network host Sandra Word with pocket or socket Surveillance drone? One chip, usually French 101 verb

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Capital on the Pacific Request for special attention Running ___ Fundraising org. Gullible person Levi’s jeans trademark Diamond head Unwelcome layer Spot for bowlers to hang

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compartments 64 Horseradish, e.g. 65 Butterfly’s perch

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joker’s cry Organic makeup remover Expert in futures Work at a shoot In plenty of time “Back in the Saddle Again” singer Strong German lager More than necessary Tolerated Record notation Pivotal point “We did it!” Translucent mineral Rivera of the original West Side Story

38 40 41 42 43 45 46 49 50 51 52

effective Justice Dept. employee Tag information Theodore’s first lady A little more loaded Sleep lab study Officer involved in raids Some nouns Fencer’s protection Do some deck duty Mandlikova of tennis Very small opening? Old-fashioned preposition

for example American

56 Drink garnish 58 Miracle-___ 59 Spectrum part

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90 southwest august 2016

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Products and Services

How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. Southwest. com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. Southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) Southwest.com/jet

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92 SOUTHWEST AUGUST 2016

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. Southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to surf the Web or enjoy one of our inflight entertainment options. (Fees may apply. Only available on WiFi-enabled aircraft. See page 98 for more information.)

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AUGUST 2016 SOUTHWEST

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Spotlight

MAKING WAVES

Live at 35 with VÉRITÉ The singer-songwriter performs mid-air for Southwest Airlines and explores Costa Rica

“This is so crazy,” 26-year-old art-pop star VÉRITÉ whispers from behind her keyboard, situated mid-aisle outside the flight deck, “but so much fun!” VÉRITÉ, a.k.a. Kelsey Byrne, is on her way to a Costa Rican adventure, taking advantage of Southwest Airlines’ nonstop service from Los Angeles to Liberia/Guanacaste, Costa Rica. A firm believer that getting there is half the fun, she performed in Southwest’s Live at 35 music series, where up-and-coming artists put on surprise inflight concerts. VÉRITÉ beams as the final notes of the single from her latest EP, Living, reverberate throughout the plane. Passengers

enthusiastically applaud … and now the adventure can truly begin. “I love this sense of wanderlust,” VÉRITÉ says beneath the early morning Costa Rican sun. “I have no solid plans.” After walking down the black sand beach of Playa Hermosa, VÉRITÉ heads to the bustling marketplace of Playa del Coco, where local merchants proudly display their wares. The sun is hot, but the breeze is cool, and fresh tuna on pineapple is on the lunch menu. This relaxed way of life is what the locals call “pura vida.” After lunch, VÉRITÉ takes a risk and accepts an invitation from Cappy, a local fisherman, to go snorkeling. A novice, she’s somewhat hesitant but decides to go for it. Out at sea, VÉRITÉ takes a deep breath and plunges off the boat. Twenty minutes later, she emerges with the afternoon sun shining on her smiling face. “Oddly, I wasn’t scared,” she says. “It’s all about the spontaneous experience. I was just lost in the moment.” —Drew Fortune, SPIN

PHOTOGRAPHY BY JESSE DEFLORIO; EDITORIAL PRODUCED BY SPIN

Up-and-coming artist and Live at 35 performer VÉRITÉ released her third EP, Living, in May.

94 SOUTHWEST AUGUST 2016

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Flight Service

Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Inflight Entertainment

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than Wifi Entertainment 2 poundsInflight may be used in AIRPLANE Inflight Entertainment mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed Wifi in clothing or a seatback pocket. Devices andWifiaccessories may not block Movies access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and Movies landing. It is recommended that laptops be placed in a case when stowed Messaging Movies under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use Messaging headphones for all audio and video. Siempre puedes usar dispositivos elecInflight Entertainment trónicos portátiles y pequeños (PEDs) Messaging TV tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras TV en modo AVIÓN en los vuelos domésticos, excepto si un

Movies

Messaging

Laptop Computers

TV

Wifi

Inflight Entertainment

TV

Flight Service

NFL Redzone

Smart Phones

Audio Players Reproductores Two-Way Radios de audio

Pacemakers

Tablets or Smartphones Tablets orPacemakers E-readers E-readers (in (in AIRPLANE AIRPLANE mode) mode) Tabletas o lectoTeléfonos Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN) Flight Service

Tablets or E-readers

Satellite Radio Radio por satélite

Hearing Aids Radios Two-Way

Smart Phones

Electronic Cigarettes and

DVD/CD Players Reproductores de DVD/CD

Smoking Devices Video Camcorders Videocámaras

Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices

Hearing Aids Laptop Computers

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

GPS Receivers GPS

Laptop Computers Laptop Computers Computadoras Permitted Flight Service portátiles Laptop Computers

Remote-Controlled Toys

Always Permitted

NFL Redzone

Movies

Smart Phones Always Permitted

Hand-Held Never Permitted Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles

Pacemakers

Television or AM/FM Radio Receivers

Two-Way Radios

Always Permitted Pueden usarse en todo momento dentro del avión Permitted Inflight Entertainment

Wifi

Never Permitted Flight Service

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos Inflight Entertainment de estimulación electrónica de los nerWifi Permitted viosMessaging y otros aparatos médicos implan-Tablets or E-readers Pacemakers Smart Phones Pacemakers Pacemakers Two-Way Radios tados también son permitidos. Marcapasos

Permitted

Always Permitted

Smart Phones

por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden Always Permitted Permitted en un estuche debajo del Never asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en Never Permitted aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares Pacemakers Two-Way Radios Never Permitted para cualquier sonido o video.

Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la Permitted Service Flight ropa o en un bolsillo en el respaldo Flight Service del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras Permitted Always Permitted o más deben de ser guardados debajo del asiento o en los compartimentos Smart Phones Permitted Always Permitted superiores mientras el avión avanza

Remote-Controlled Toys

Television or AM/FM Radio Receivers

NFL Redzone

Flight Service

Movies

Inflight Entertainment

Hearing Aids

Wifi

t Laptop Computers

Flight Service

Electronic Cigarettes and

Movies

Laptop Computers Smart Phones

Permitted

Always Permitted

NoiseCanceling Headphones Auriculares que aislan el ruido

Never Permitted

Sometimes Permitted Pueden usarse en ocasiones dentro del avión

NFL Redzone

TV

Never Permitted

Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos

Permitted

Smart Phones

Smoking Devices Laptop Computers TV Tablets or E-readers Hearing Aids We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or Permitted Always Permitted record Southwest Airlines Customers or Employees? Movies Let them knowFlight first! The use of cameras and mobile Tablets or E-readers Messaging Service devices is permitted onboard to capture personal Remote-Controlled Toys events but can never interfere with the safety of a flight and should always respect others’ privacy.

Messaging

Electric Shavers Rasuradoras eléctricas Flight Service

Hearing AidsRadios Hearing Aids Two-Way Auxiliares auditivos

Flight Service

Wifi

Movies

Tablets or E-readers

Always Permitted

Television or AM/FM Radio Receivers

Pacemakers

Messaging

Pacemakers

Two-Way Radios

Remote-Controlled Toys Electronic and Entendemos queCigarettes es posible que desees documentar Smoking Devices tu viaje en Southwest Airlines. ¿Quieres fotografiar Never Permitted y / o grabar Clientes o Empleados de Southwest Smart Phones Pacemakers Airlines? ¡Hazles saber primero! El uso de cámaras y Two-Way Radios Hearing Aids Electronic Cigarettes and Devices para capturar dispositivos móviles se permiteSmoking a bordo eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la Toys Television or AM/FM Radio Receivers privacidadRemote-Controlled de los demás. Two-Way Radios

Tablets or E-readers

Remote-Controlled Toys

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Remote-Controlled Toys

Never Permitted Nunca pueden usarse dentro del avión Always TV Permitted

Never Laptop Permitted Computers

Television or AM/FM Radio Receivers

Never Permitted

Always Permitted

Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca Tablets son orpermitidos los Messaging E-readers NFL Redzone dispositivos con capacidad para transTV NFL Redzone Smart Phones Pacemakers mitir datos, excepto que se especifique Pacemakers Two-Way Radios lo contrario.

TV

Hearing Aids

Laptop Computers

Tablets or Electronic E-readers Cigarettes and Smoking Devices

Hearing Aids

Electronic Cigarettes and Radio Receivers Television or AM/FM Smoking Devices

Hearing Aids

Two-Way Radios

Two-Way Radios (Walkie-Talkies) or Scanners Radios emisores/receptores (walkie-talkies)

NFL Redzone Electronic Cigarettes and Smoking Devices

Laptop Computers

Electronic Cigarettes and Smoking Devices Cigarrillos electrónicos y Remote-Controlled Toys dispositivos para fumar

Television or AM/FM Radio Receivers Televisión o radios de AM/ FM

RemoteControlled Toys Juguetes de control remoto

Television or AM/FM Radio Receivers

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido. PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

AUGUST 2016 SOUTHWEST

95

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

F1_swabob_kt.indd 95

Remote-Controlled Toys

6/27/16 12:42 PM


Heart of the Community CHECK MATES

New Life at Lindbergh Forum

Building Community in Mexico City A trip to the Lindbergh Forum on any Saturday means you might encounter children reading with their grandparents, students listening to a live band, friends kicking around a soccer ball, and salsa dancers twirling—and that’s just for starters. Since December 2015, Lugares Públicos has helped citizens reimagine the historic Lindbergh Forum, an art deco plaza at the center of Parque Mexico in Mexico City’s Roma-Condesa District. Our work is supported by the Southwest Airlines Heart of the Community program, and it’s an honor to be the first project outside the U.S. to receive a grant. Mexico has a grand tradition of public spaces, but rarely do citizens actively shape the places that are vital to their everyday lives. The Lindbergh Forum began this process with a series of on-site workshops asking neighbors and visitors what they’d like to see or do there. Based on that input, more than 100 different activities and events have

taken place in the past few months, including yoga classes, movie screenings, concerts, art exhibitions, and theatrical performances. One of the most inventive and popular programs is the Plant Clinic. All weekend long, a local gardening expert parks his “Plant Ambulance” at the forum and offers advice and hands-on workshops related to plants and urban farming. Along with programs, we’ve added more tables and seating, a game center, and a bicycle-powered book cart, designed and built by area residents and operated in partnership with the nearby library. Although the forum has always been a beloved gathering point for the neighborhood, today it is more alive than ever. We hope this project will become a model for community-led programming in Mexico and inspire others throughout the country to collaborate and improve public spaces. —Guillermo Bernal, Founder & Director, Lugares Públicos A.C. In 2014, Southwest launched the Heart of the Community program, which awards grants to create public spaces in the hearts of communities served by the airline. To date, the program has supported 18 innovative and transformative projects. To learn more, visit pps. org/Heart-of-the-Community.

PHOTOGRAPHY COURTESY OF LUGARES PÚBLICOS

The new programs at Lindbergh Forum cater to all ages.

96 SOUTHWEST AUGUST 2016

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International Travel & Beverages

Customs & Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

Liquor $5

3

Customs Declaration

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

8 Countries visited on this

2

Cheers!

Date of birth

Day

Month

Year

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

• • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin

Beer $5 • Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Summer Shandy • Fat Tire®

• • • •

Bacardi® Rum Baileys® Irish Cream Finlandia® Vodka Sauza® Gold Tequila

Wine $5 • Hacienda Chardonnay • Carmenet Cabernet Sauvignon

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Complimentary Beverages • • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Mr & Mrs T® Bloody Mary Mix Mr & Mrs T® Margarita Mix Tomato Juice

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee • Community® decaf instant coffee • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

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Inflight Entertainment Portal

Getting Connected: iOS To connect to our entertainment portal using your iOS device*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Safari icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*Instructions shown on an iPhone® 6. Your iOS device may vary slightly.

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Getting Connected: Android

™

To connect to our entertainment portal using your Android device**, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Internet icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

**Instructions shown on Samsung Galaxy SÂŽ 6. Your Android device may vary slightly.

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Inflight Entertainment Portal

Getting Connected: Laptops To connect to our entertainment portal using your Mac or PC laptop*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi MAC

PC

1. Click the WiFi icon.

MAC

PC

2. Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options. MAC

PC

3. Open your preferred Web browser. MAC & PC

MAC & PC

4. Our entertainment portal should load automatically. If not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft

only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content. 5. Select your entertainment option and enjoy.

*The appearance of content on your laptop may vary slightly.

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Named the loyalty program with 100% reward seat availability. Rapid Rewards® makes earning and redeeming reward flights simple. Any seat. Any day. Any time. That’s Transfarency. SM

Sign up today at Southwest.com/enroll. As reported in the Switchfly Reward Seat Availability Survey. May 11, 2016 at IdeaWorksCompany.com. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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Rapid Rewards

Rapid Rewards.®

The name says it all. What makes Rapid Rewards so great? With unlimited reward seats and no blackout dates, you can use your points to fly any day of the year, and if a seat’s available, it’s yours. Plus, your points won’t expire.* When you reach tier status, you’ll enjoy the same great benefits of Rapid Rewards, along with a whole lot more!

A-List tier benefits

A-List Gary Kelly 378076624

A-List Preferred Gary Kelly 378076624

Companion Pass Gary Kelly 378076624

• Priority boarding • Fly By® priority check-in and security lane access** • 25% point-earning bonus

A-List Preferred tier benefits All the benefits of A-List, plus: • 100% point-earning bonus • Free Inflight WiFi (available only on WiFi-enabled aircraft)

Companion Pass Earn Companion Pass and you can choose one person to fly free*** with you for an entire year! ***Does not include taxes and fees from $5.60 one-way.

Enroll now

Earn even faster with the Rapid Rewards Credit Card. Premier Card Exclusive Benefits: • Earn 2 points per $1 spent on Southwest Airlines® and Rapid Rewards® Hotel and Car Rental Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn bonus points after your Cardmember Anniversary. • Redeem points for international flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit Southwest.com/inflight to learn more. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Accounts subject to credit approval. Restrictions and limitations apply. Offer subject to change. See Southwest.com/inflight for pricing and rewards details. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

It’s free and easy to join Rapid Rewards. Sign up now at Southwest.com/enroll.

*Points don’t expire as long as you have flight or Partner earning activity every 24 months. **For a complete list of available Fly By locations, visit Southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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Earn faster with our Partners. From dining to driving, making purchases with our Partners gives you even more ways to earn points doing things you normally do. How easy is that?

Hotels Paint the town red, then turn in at your favorite hotel. Book on Southwest.com® with Rapid Rewards® Partners and receive up to 750 points per qualifying stay.^ Visit Southwest.com/hotels to book now.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

Rental Cars

Shop & Dine

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.^

From haute couture to haute cuisine, you can earn Rapid Rewards Points with every dollar you spend. Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com. Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.

Visit Southwest.com/car-rentals to book now.

Rapid Rewa Re rds Shopping®

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more.

To view a full list of Partners, visit Southwest.com/partners.

Earn up to 22 points per $1 spent on tickets to your favorite sports, concert, and theater events. Visit scorebig.com/southwest to get started.

To learn how to earn more points with our current promotions, visit Southwest.com/promotions.

Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club – plus 3 complimentary bottles. Learn more at laithwaiteswine.com/southwest.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location.

Visit Southwest.com/pointscenter to get started.

^Potential to earn additional points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2016 Southwest Airlines Co.

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Terminal Maps

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Houston (HOU)

Los Angeles (LAX)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and C

Main Terminal

Main Terminal

Main Terminal

Terminal 2 (International) and Terminal 1 (Domestic)

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Terminal 1

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourse C

Central Concourse and West Concourse

Terminal 2

Airside 2

TICKET COUNTERS

INTERNATIONAL ARRIVALS

RECHECK LOCATION

From Nassau and Oranjestad: Concourse C From other destinations: Concourse F

Concourse F

From Cancún, Montego Bay, Punta Cana, and San José: Concourse E

From Montego Bay: Airside 1 or 4 Concourse A

Concourse A

West Concourse

Terminal 2

Concourse A, lower level

Main Terminal

Main Terminal, lower level

Lower level outside of Customs

From other destinations: Concourse A, B, or C For arrivals from Cancún, Montego Bay, Punta Cana, and San José: Concourse E

From other destinations: Airside 2

For arrivals from Montego Bay: Airsides 1 and 4

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfield–Jackson Atlanta International Airport (ATL)

International Terminal

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Los Angeles International Airport (LAX)

William P. Hobby Airport (HOU)

International Arrivals Upper Level

Lower Level Upper Level

Upper Level Upper Level

Lower Level

West Concourse

Lower Level

Upper Level Lower Level

Main Terminal Central Concourse

Denver International Airport (DEN)

Midway International Airport (MDW) Lower Level

Main Terminal

Level 5

Level 5 Level 6

Level 6

Main Terminal

Lower Level

Level 5

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Route Map

Where We Fly PACIFIC TIME

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DAYTON

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

NEW ORLEANS

CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚ CANC ÚN PUERTO VALLARTA

You’re on Your Way

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule.

MEXICO CITY BELIZE CITY

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND AKRON/ CANTON

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE GREENVILLE-SPARTANBURG

ATLANTA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE ORLANDO

Southwest proudly serves more than 90 destinations. Book your next trip on Southwest.com.

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

MONTEGO BAY

BELIZE CITY

ARUBA

LIBERIA

SAN JOSÉ

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One Question

Christopher Walken,

Watch Christopher in Nine Lives, which hits theaters August 5.

I think it would be nice to play somebody’s grandfather or somebody’s uncle. A nice guy. I don’t get a lot of those parts. I played very disturbed people in two of the first movies I made: In Annie Hall I play a guy who wants to drive his car into head-on traffic, and in The Deer Hunter I shoot myself. Both movies were very popular, so I got noticed for being a little bit strange. It’s ironic because up to that point I’d been cast as silly young guys in musical theater.

PHOTOGRAPHY BY MARCO GROB/TRUNK ARCHIVE

what’s a role you’d like to play?

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fly with your favorite hero

RELEASED TO VENDOR

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DOCTORS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors.

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LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

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August 2016