SOUTHWEST THE MAGAZINE ALBA HAS PERFECTED THE JULEP IN HOUSTON
*AND THERE’S A BEST IN BOSTON AUSTIN ST. LOUIS SEATTLE SAN DIEGO NEW ORLEANS DENVER MIAMI CHICAGO CHARLESTON NEW YORK CITY ...AND MORE
DECEMBER 2014
ALBA HUERTA IS THE BEST BARTENDER IN AMERICA
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DECEMBER 2014
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Defining the Future of the Public Research University
UC San Diego Perspective Understanding and eradicating global inequalities that impact people’s lives calls for scientists and humanists with an extensive and deep knowledge of diverse cultures and behavior. From public-policy experts and social scientists to practicing artists—UC San Diego is forging an interdisciplinary approach to addressing these disparities. Building on an appreciation of multiple cultures and unique perspectives, our work helps reveal the full richness and potential of human experience.
Learn more at ucsd.edu.
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for positive impact on the nation, five years in a row Washington Monthly
10/27/14 4:28 PM
Even a day at the beach provides the UC San Diego community the opportunity to be of service and enrich the environment. Meet the Beach, part of the university’s Volunteer50 initiative, is the annual surfside cleanup event held near UC San Diego’s Scripps Institution of Oceanography.
IMAGINING
New Worlds
Gaming the Future
Stephen Foster
Stephen Foster uses the video game Minecraft to teach kids to write programming code. He and fellow graduate students at UC San Diego invented LearntoMod, software that teaches computer science in nontraditional ways. Foster’s goal is to increase the percentage of women and other underrepresented groups in the computerengineering workforce of the future.
Illuminating Race
Jessica Graham, Ph.D.
Jessica Graham, Ph.D., contributes to the increasingly transnational orientation of U.S. history research at UC San Diego and augments the faculty who work on race and ethnicity. She focuses on the issue of race in debates over democracy, fascism and communism in the Americas.
Giving Without Strings What if we put more money and power directly into the hands of the poor? Paul Niehaus, Ph.D., co-founded GiveDirectly, which sends no-obligation money to poor people abroad, directly to their cell phones. The results: increased assets and income, reduced domestic violence
Paul Niehaus, Ph.D.
and improved mental health. GiveDirectly has been awarded a No. 1 charity ranking by GiveWell, and “Leading Global Thinkers” recognition by Foreign Policy magazine.
Examining Emotions Psychologist Christine Harris, Ph.D., studies why patients are ashamed or embarrassed by medical consultations or why people forgive strangers for insulting them. Her research on the impact that emotions have on interpersonal relationships is redefining understanding of how people make real-life decisions.
Christine Harris, Ph.D.
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Contents December 2014 70
The Best Bartenders in America
Our favorite barkeeps do much more than make drinks—they’re philanthropists, entrepreneurs, and repositories of wisdom and good cheer.
HIGH BAR
At Sassafras in Los Angeles, Karen Grill stirs up cocktails and conversation.
80
D.I.Why?
The growing Maker Movement defies convenience and begets highquality wares the old-fashioned way: by hand. But is it for everybody? One man ventures to find out.
94 Your
Adventure In Oklahoma City Fresh eats, waterfront thrills, and a historic memorial are among the many must-sees in OKC. Our travel guide leads the way. ON THE COVER /
Alba Huerta: Slinger of stories, smiles, and Southern cocktails. PHOTOGRAPHY BY JODY HORTON
6 SOUTHWEST DECEMBER 2014
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PHOTOGRAPH BY DAVE LAURIDSEN
11/4/14 11:29 AM
Valles Caldera National Preserve
It’s lovely weather for a sleigh ride in the caldera with you. TRUE
FALSE
Adventure that Feeds the Soul. newmexico.org
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Contents December 2014
18
28
38
44 Your Adventure 94 In Oklahoma City
To-Do List 10 Action Items in This Issue 1 Mix up a festive 80
punch Page 35
2 Serve butternut squash soup Page 36
3 Rack up
cleaning tactics Page 41
4 Own your own business Page 42
5 Hang out with el jefe Page 48
6 Express feelings without words Page 50
7 Learn a success
Front 14 16 18 22 24
26 28 32 35 41 45 53
Gary’s Greeting Saludos de Gary You Made Our Day Our Star Rapid Rewards Freedom Story From the Editor Feedback Snapshots Eat Drink Sleep Wise Guide Numbers Business
Middle
70 The Best Bartenders
in America 80 D.I.Why? 94 Your Adventure In Oklahoma City
Back
106 Promotional Series:
Spirit of Florida 121 Promotional Series: Focus on Health Resolutions 133 Calendar 144 Fun! 156 Products and Services 158 Spotlight 160 Community Outreach 163 Flight Service 164 Information 166 Rapid Rewards 168 Terminal Maps 170 Route Map 172 The “If” List
8 Make online
shopping a snap Page 54
9 Digitize your datebook Page 56
10 Eat like a local Page 60
PHOTOGRAPHY BY ANDY FRYHOVER (OKC), ADAM VOORHES (PIE); ILLUSTRATION BY ALEKS SENNWALD
133
strategy from Tony Robbins Page 53
8 SOUTHWEST DECEMBER 2014
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December 2014 EDITORIAL EDITORIAL DIRECTOR Jay Heinrichs CREATIVE DIRECTOR Kevin de Miranda ART DIRECTOR Emily Kimbro SENIOR EDITOR Alison Miller DIGITAL MANAGING EDITOR Melanie J. Clancy ASSOCIATE EDITOR JK Nickell ASSISTANT ART DIRECTORS Desiree Espada Kim Thwaits ASSISTANT EDITORS Gabbi Chee Austin W. G. Morton EDITORIAL INTERNS Meredith Carey Alyssa Parrish CONTRIBUTORS Alessandra Bulow, Jody Horton, Emma Janzen, Brian Keagy, Stirling Kelso, Amy Klein, Dave Lauridsen, Kevin Miyazaki, J Rentilly, Adam Voorhes, Joel Warner WEB DEVELOPMENT, PACE INTERACTIVE Jason Dalton Carolyn Eckstein Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at southwest.com.
CEO & OWNER Bonnie McElveen-Hunter CHAIRMAN EMERITUS Eugene Johnston SECRETARY-TREASURER Patricia M. McConnell PRESIDENT Craig Waller CHIEF OPERATING OFFICER & CHIEF FINANCIAL OFFICER Leigh Ann Klee
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Cardiovascular care at UTMB. It’ts’ ab It a out u ggett ut t ing y ur life yo f back fe ck. ck k.
John always enjoyed fishing with the guys and dancing with his wife. Coronary bypass surgery at age 42 did not stop either activity t . Then 17 years later,r,r he ty knew something was not right. T sts confirmed John’s suspicions. Te The only option appeared to be gettttting on a heart r pump and waiting for a rt transplant, but the cardiovascular team at UTMB Health saw another way. They recommended an aggressive bypass graf aftft af procedure. John benefited from the work of skilled specialists, subspecialists, surgeons, nurses, and technicians. These are giftftfed clinicians who teach others their art r , using the very lat rt a est technology and at techniques. To T day a John has his full life back. ay Cardiovascular care at UTMB is stat a e of the at art r and comprehensive, from heart rt r rhyt rt y hm yt studies to bypass to transplants to cardiac rehab. With more than 30 locations throughout Galveston and the Bay Area, we're also close by, which makes visiting easy and appointments convenient. Left: Daniel Beckles, MD, PhD, FACS, FACC, FCCP Director, Minimally Invasive Cardiac and Thoracic Surgery Center Left: Michael Silva, Jr., MD, FACS Chief, Division of Vascular Surgery and Endovascular Therapy
Don’t let your heart r hold you back. Ta rt T ke charge of your health and call us at 800-917-8906 or go to utmbhealth.com.
Center Right: Ken Fujise, MD, FACC, FACP, FAHA, FSCAI Chief, Cardiology Right: George Carayannopoulos, MD Director, Heart Rhythm Center The four clinicians featured here are representative of the whole team of specialists spanning our cardiovascular services.
The Un U ivers r ity rs t of ty o Te Tex exas Me M dical Bra r nch ra c ch M mber, Me r Te r, Tex exas Me M dical Cente tr te
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NEVADA, IDAHO, CAROLINAS, GEORGIA, AND FLORIDA SENIOR ACCOUNT MANAGER Traci Pelter, 281.778.6536, traci.pelter@paceco.com SOUTH FLORIDA ACCOUNT MANAGER Lisa Turner, 305.671.3763, lisaturner@lmtmedia.com CEO & OWNER Bonnie McElveen-Hunter PRESIDENT Craig Waller VICE PRESIDENT, PRODUCTION James A. DeCata PRODUCTION MANAGER Greg Onder DIRECTOR OF MARKETING Emily Wright MEDIA ANALYST Courtney Baker © 2014 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. Publisher reserves the right to accept or reject all advertising material.
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10/28/14 10:14 AM
GARY’S GREETING
I have been fortunate to be part of the Southwest Airlines Family for nearly 30 years, and I have been proud to serve as CEO for the past ten. But I can unequivocally say that this year has been the most fulfilling in my career, as 2014 will go down as one of the most monumental in Southwest’s history. This banner year marks the end of one era and the dawn of another, as the long restrictive shackles of the Wright Amendment have been lifted, allowing us to offer direct flights from our home base at Dallas Love Field to
new markets. Of equal significance, for the very first time we have spread our wings into international territory with service to destinations outside the United States. But 2014 may be best known as the year that Southwest turned the corner on a bold transformation plan designed to prepare us for the realities currently facing the airline industry. We embarked on the transformation four years ago, preparing for the demands of longer-haul flying to places south of the border and expanding our
presence in markets that were once inaccessible to us, like New York and Washington, D.C. I suppose it’s only fitting that this year will culminate with the completion of the AirTran Airways integration, which has been the single biggest project in our Company’s history and our highest priority for the past three years. We acquired AirTran in 2011 and have been hard at work ever since, combining our two airlines into one. On December 28, AirTran will make its final voyage, which will mark the completion of the integration and result in one airline with one Customer Service Experience, one flight schedule, one Frequent Flyer program, and one brand. In the midst of all these exciting changes, we introduced a new visual expression of our brand in September with a new livery, logo, and bold look that’s visible across our Company. The new look is centered around a Heart, which serves as our foundation and symbolizes our commitment to remain true to our core values and low-fare philosophy as we seek to spread the LUV to the rest of the world. Thank you for coming along for the ride, and Happy Holidays!
Gary Kelly Chairman, President, and CEO Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
A Year in Review
14 SOUTHWEST SEPTEMBER 2014
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SALUDOS DE GARY
Resumen del año Love Field a nuevos mercados. Igual de relevante es el hecho de que por primera vez hemos desplegado nuestras alas más allá del territorio de Estados Unidos, brindando servicio a destinos internacionales. No obstante, este año quizá sea más recordado como el año en que Southwest dio el gran salto, gracias a un osado plan de transformación, diseñado para enfrentar las realidades que vive hoy la industria de las aerolíneas. Hace cuatro años emprendimos el camino de la renovación; nos preparamos para las exigencias de vuelos más largos a lugares al sur de
la frontera y expandimos nuestra presencia a mercados que solían ser inaccesibles para nosotros, como Nueva York y Washington, D.C. Resulta lógico que este año culmine con la completa integración de AirTran Airways, el cual ha sido el mayor proyecto en la historia de nuestra compañía y nuestra mayor prioridad durante los últimos tres años. Adquirimos AirTran en 2011 y desde entonces hemos trabajado duro para integrar nuestras dos aerolíneas en una. El 28 de diciembre AirTran hará su último viaje, lo que marcará el punto final de la integración y el comienzo de una aerolínea con una Experiencia única de Servicio al Cliente, un cronograma de vuelo, un Programa de Viajero Frecuente y una marca. En medio de todos estos cambios emocionantes, presentamos en septiembre una nueva imagen de nuestra marca, con nuevos colores, un nuevo logotipo y un look atractivo que se puede ver en toda nuestra compañía. La nueva imagen tiene como eje central un Corazón, que vemos como símbolo de nuestros cimientos y de nuestro compromiso de seguir siendo fieles a nuestros valores fundamentales y a la filosofía de tarifas bajas, mientras intentamos llevar el AMOR al resto del mundo. ¡Gracias por acompañarnos en este viaje, y Felices Fiestas!
Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines
PHOTOGRAPHY BY STEPHEN KELLER
He tenido la suerte de formar parte de la Familia de Southwest Airlines durante casi 30 años, y he tenido el orgullo de ser su Director Ejecutivo los últimos diez; sin embargo, puedo decir sin lugar a dudas, que este año ha sido el más satisfactorio de mi carrera, pues el 2014 quedará en el recuerdo como uno de los más monumentales en la historia de Southwest. Este año excepcional marca el fin de una época y el comienzo de otra, pues por fin se rompieron las cadenas restrictivas de la Enmienda Wright y ahora podemos ofrecer vuelos directos desde nuestra base en Dallas
16 SOUTHWEST SEPTEMBER 2014
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Get the full story at: VisitArizona.com/SW or call 1.866.891.3637 Lake Havasu, Arizona Plunge into fun with sixty continuous miles of lake and river waterways.
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YOU MADE OUR DAY
Every month, Southwest Airlines gets thousands of compliments from Customers telling stories of over-the-top acts of Employee kindness. Want to share yours? Visit southwest.com/contact-us. HELPING HAND
Dear Southwest, A week before my flight with my daughter, sonin-law, and three grandchildren, I took the kids and my daughter on a “field trip” to Connecticut’s Bradley International Airport. What a wonderful experience. Everyone at Southwest was extremely helpful. We were pleasantly surprised when we were offered dummy boarding passes so the kids could experience the entire process. (They had never flown before or even been to an airport.) The best part was when we were watching a flight board and my 3-year-old grandson waved to the pilot, who waved back at him. The look on his face was priceless. Needless to say the kids were waiting impatiently for our flight, no longer afraid to go. I can’t thank you enough for the experience that we had. Southwest is No. 1 in our minds. —Barbara Brassor
18 SOUTHWEST DECEMBER 2014
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My husband flies Southwest almost every week, and I am blessed to follow with one of your companion passes. I recently flew with my parents up to Portland, Oregon, so that my 78-yearold mom could see her sisters. Mom is battling Parkinson’s disease and is struggling. We were on our way back home, and I had pulled up to the curb with my rental car. At the moment, there wasn’t curbside assistance. I ran inside, and Lindsay Lopez from the check-in desk came quickly with her own hand truck, grabbed three huge bags and my mom’s walker, and proceeded inside. While I returned the rental car, she printed all our boarding passes and had them ready when I got back. Thank you so much, Southwest and Lindsay, for going the extra mile. You guys are amazing. —Celeste Sampson Persing HATS OFF
I would like to commend one of your employees for going far above and beyond her duties. I was traveling with my twin baby girls for the first time, and during the hustle and bustle of transferring planes I left behind a hat that belonged to one of the girls. Flight attendant Debbie McAllister went as far as locating the passenger manifest, looking for who was traveling with babies. She located the phone number of my uncle who originally purchased the tickets, and he passed me the phone when she called. She advised me of what was left behind, said she thought my girls ILLUSTRATION BY ALEKS SENNWALD
10/31/14 12:37 PM
P I C K A N Y C A R D, YO U W I N !
H I T A N Y H A R D R O C K C A S I N O. . . A N D YO U ’ R E G O N N A E AT, D R I N K A N D P L AY L I K E A R O C K S TA R . A F T E R A L L , F E E L I N G L I K E A R O C K I C O N I S N ’ T A LWAY S A B O U T K N OW I N G H OW TO P L AY A N A X E . I T ’ S A B O U T K N OW I N G W H E R E T H E PA R T Y ’ S AT.
WWW.HARDROCKHOTEL.COM/DESTINATIONS
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Scottsdale
Holiday Events
were precious, and wanted to mail the hat. I believe Debbie went far beyond her expected duties to get that to me. She could have just turned it in to lost and found, but instead she personally mailed it to me on her own time. Employees like that make me want to continue to fly with Southwest. What a great asset to the company she is. Thank you for listening, and thank you, Debbie. You are a shining star! —Ivan Saavedra BUBBLY SURPRISE
LAS NOCHES DE LAS LUMINARIAS Desert Botanical Garden
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I was flying to Las Vegas, where I was renting a car to head to Kanab, Utah, to volunteer at Best Friends Animal Sanctuary. The trip was a memorial service of sorts for a dear friend who had always wanted to go to the sanctuary but sadly died of cancer before she had the chance. I happened to mention this to the flight attendants, Casey Fritz, Dayna Biever, and Suzanne Shaulis, while we were on a layover. Before we landed in Las Vegas, flight attendant Casey asked me to wait because they had something for me. Imagine my surprise when they gave me a bottle of champagne to toast my friend! I just about burst into tears; I was so deeply touched by the gesture. Talk about way above and beyond the call of duty! I cannot thank them enough for this genuinely heartwarming deed. —Laura Friend SEARCH WARRANTED
SISTER’S CHRISTMAS CATECHISM Scottsdale Center for the Performing Arts
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View more holiday events at ScottsdaleHolidayExperience.com
I had flown into Chicago’s Midway International Airport and was a few steps beyond security when I noticed that I didn’t have my wallet. I knew I’d had it on the plane because I had used my credit card to pay for WiFi. Obviously I could not go back because I had no ID. TSA said to go to the ticket counter. The plane was parked at a gate that Southwest doesn’t normally use, and the crew that had served my flight had already left. The ticket counter agent got hold of a gate agent to check the plane. A routine go-through did not reveal anything. She said that I might
have to wait for the cleaning crew and directed me to the baggage department. A baggage agent said it could be early morning before the cleaning crew arrived. Another agent overheard us and volunteered to go back to the plane on her break. Using the info I provided on my approximate seat location, she went into a dark, cold plane with a flashlight and found my wallet. Her name is Monika Kielczewski. She certainly went above and beyond what was called for, and I am very grateful. —William Green CUP OF GOOD CHEER
On our way down the ramp into the airplane, my 3-year-old daughter dropped her hot chocolate, and the cup emptied all over the floor. She immediately burst into tears and kept saying, “My treat! My treat!” She had gotten the hot chocolate for being such a good helper that day. My only thought was how embarrassed I was that all that chocolate liquid was now splattered across the wall, floor, and surrounding passengers’ bags. Jeremy Dalnas, the ramp agent who collected our stroller, was so kind to my daughter and patient with me as I untangled my baby and our bags and tried to calm her down. I apologized for the mess and for how long I was taking. He just nodded and said, “It’s OK.” We got on the plane and found seats, and my daughter finally stopped crying. Then Jeremy showed up in his orange vest and headphones with a cup of hot chocolate. “I felt so bad for her,” he said, and then he smiled and walked away. My daughter was so happy; she couldn’t stop smiling. I am still tearing up about this experience. It was such a lesson in kindness. I was so blessed by this stranger’s thoughtful gift in a moment when I couldn’t see past the toddler craziness that was happening around me. Thank you, Jeremy! Southwest Airlines, you have a very kind employee working at the Providence airport! —Katherine Reich
20
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10/31/14 12:52 PM
Happy Holidays. Sonoran Desert Style. Come for our shimmering holiday lights. Stay for all the things that shine – celebrity chefs, championship golf courses, Sonoran Desert-inspired spa treatments. Your Scottsdale holiday escape is waiting.
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10/24/14 12:26 PM
OUR STAR Senior System Engineer, Dallas
Michael Coronado Little did Michael Coronado know when he responded to a posting for a job with a “travel and leisure” company that he would one day find himself working for Southwest Airlines. The company turned out to be AirTran Airways, and the position was for a System Engineer in Atlanta. After two years with AirTran, Michael transitioned to Southwest in January 2012. He LUVs that the technology he helps support (systems like servers, networks, and storage) enables the Company to sell tickets and get Customers to their destinations safely. Born in Miami, Michael is the son of two Cuban exiles who came to America as children in the 1960s. His parents both worked hard to provide Michael opportunities they never had. His father, an accountant, is Michael’s mentor and role model and taught him about business. The work ethic Michael’s parents instilled in him paid off. He received his undergraduate degree from Carnegie Mellon University on full scholarship for electrical and computer engineering and went on to obtain a master’s degree from the University of Miami. Michael met his wife, Victoria, at a coffee shop in Miami. Fluent in both English and Spanish, he surprised her by chiming in while she was having a conversation en español.. They have been together now for six years and love to travel and try new food at restaurants. Michael has been to 37 countries across five continents and says that he’s not done yet! He says there’s nothing more enjoyable than “the adventure of taking unknown roads to see where they might lead.” As a behind-the-scenes Employee, Michael is energetic, driven, and heavily involved in the Culture of our Company—all reasons for us to be proud of his contributions. Michael, we wish you many more adventures as a Southwest Employee, and we are so fortunate to have you as our Star! —Katie Ellwood
22 SOUTHWEST DECEMBER 2014
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Blue Man Group is proud to give Michael Coronado two tickets to a Blue Man Group show as a token of appreciation for his work and dedication. Congratulations, Michael!
PHOTOGRAPHY BY TREVOR PAULHUS
10/29/14 1:04 PM
“SHARP, FUNNY AND INVIGORATING!” —SEVEN MAGAZINE
© Blue Man Productions, LLC.
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RAPID REWARDS FREEDOM STORY Chief Operating Officer & Co-Owner, Odyssey Teams Inc., Chico, California
Lain Hensley
OUTSIDE THE BOX
Lain’s company takes a novel approach to teambuilding.
24 SOUTHWEST DECEMBER 2014
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Lain Hensley needs a great team to get him point to point when he travels around the country for his philanthropic leadership development and teambuilding company. That’s why he flies Southwest Airlines. He and his business partner, Bill John, have LUVed Southwest since they booked their first ticket with the airline in 1992. In those early days, traveling on Southwest made it easy for Odyssey Teams to predict expenses, and with the carrier’s open seating, flexible schedule, and fun Employees, Lain and Bill were hooked. The company has grown into an industry game-changer, and more than 200,000 people have participated in its programs. The Odyssey Teams approach delivers more than cohesive corporate teams—its teambuilding workshops let participants contribute to projects that can impact the community and world. “We facilitate programs that include building everything from bikes and playhouses to skateboards,” Lain says. “Then we donate the items to kids in the area.” As a surprise to program participants, Odyssey Teams often has the kids show up at the end of workshops to receive the donated items. One of their latest projects is the “Helping Hands Program,” where teams build prosthetic hands to donate to people in developing countries. Lain got involved in the program after seeing a hand presented at a leadership camp, and his company has now facilitated the building and distribution of over 15,000 hands in more than 72 countries. Southwest is still part of Lain’s business strategy. Many factors keep him coming back—the entire Southwest Team works to provide an easy, flexible Rapid Rewards Frequent Flyer program, no change fees, and a fun, safe travel experience. With as many adventures as he’s shared with the airline over the years, it’s clear he’s part of our Team as well. We couldn’t be more pleased. —Amy Thornton
PHOTOGRAPHY BY CARL COSTAS
10/29/14 1:03 PM
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From the Editor
COMING RIGHT UP
Need business advice? See your bartender.
HAPPY HOLIDAYS! Turn to page 77 to find out how you can win a gourmet gift box from MOUTH.COM,
curated just for you by our cover girl Alba Huerta.
26 SOUTHWEST DECEMBER 2014
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Dear Reader,
As someone who likes a cocktail, I’ve justified the time I’ve spent in bars by picking up some terrific business wisdom, just by observing bartenders. Here is a sampling. Hone a sense of timing. A great bartender never looks harried, even when serving the after-work crowd. She just seems to know where to be at every instant. In business, knowing the perfect moment to speak or to pitch an idea to your company—that’s an art. Timing is one of the most underrated business skills.
Don’t spend an extra dime. Louise Owens, one of Dallas’ best bartenders, makes drinks at the Windmill Lounge with those trendy, giant ice balls. “How much does the machine cost?” I asked her. “A nickel,” she said. “I freeze water balloons.” I know a few shaky startups that could benefit from a drink at that bar. Act like a consultant. Like most people, bartenders work for companies and bosses. But the great ones convey an independent ability to please you. This spirit doesn’t just make great bartenders; it makes great employees. Master the caring gesture. Years ago, I got a call from a doctor who said my tests were positive for celiac disease, a ban from eating anything with wheat for the rest of my life. Feeling sorry for myself, I walked into the nearest watering hole, the Stoneleigh P in Dallas. A big guy behind the bar said, “You look like you’re having a hard day.” I told him about the phone call. “My sister is a celiac,” he said. “Let me set you up.” He poured me a Jack Daniel’s and soon after served me a terrific pot roast with potatoes, gluten-free. “On the house,” he said. I still love that bar. As Southwest Airlines knows (see page 18), such a gesture, aimed at someone who can use a boost, builds more loyalty and word of mouth than any amount of advertising. On page 70 you’ll find a gallery of some of America’s best bartenders. Write to us at letters@southwestmag.com, and let us know who we missed. And if you’re a bartender yourself, tell me which business tips I missed. —Jay Heinrichs Editorial Director
PHOTOGRAPHY BY JODY HORTON
11/7/14 2:56 PM
R E A L PAT I E N T S. R E A L S TO R I E S.
‘‘
Two new lungs. And a new life after cystic fibrosis.
’’
The only time Jacob Washburn felt like a normal kid was when he played baseball. It didn’t happen
survived far beyond his life expectancy. With his health in decline, he had begun to give up. Then came the opportunity of a lifetime: a double lung transplant at Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center at Dallas. “After surgery, I took a deep
has led the life he always wanted. “I’m playing softball now,” he says, “and that’s exactly where I want to be.”
For a physician referral or for more information about transplant services, call 1.800.4BAYLOR or visit us online at BaylorHealth.com/Transplant. Center at Dallas, Annette C. and Harold C. Simmons Transplant Institute or Baylor Scott & White Health. ©2014 Baylor Scott & White Health BHCSTRANS_9_2014 SWA CE 11.14
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Feedback
Dear Editor,
I’ve been planning to start my own letterpress statioThe crowd nery line for a few years is more important now. But when my circumthan the funding. stances changed course, I thought I would have to shelve the idea for a later date. However, on a recent flight I read your article about Kickstarter [“Funded!” October 2014] and was inspired. I now have an updated business plan and a Kickstarter campaign happening as we speak! In the event the magazine wants to contribute—talk about coming full circle—you can get a letterpressed thank-you card (that you all helped bring to fruition) for only $5. LESSON 1
What does it take to win the crowd? Find out from the king of Kickstarter—Reading Rainbow’s LeVar Burton—and other crowdfunding royalty. BY ADAM HUNTER & J.K . NICKELL PHOTOGRAPH BY GREGG SEGAL
66 SOUTHWEST OCTOBER 2014
SEPTEMBER OCTOBER 2014 SOUTHWEST
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—L AUREN HUNT NEWPORT, RHODE ISL AND
Well played, Lauren! TALK TO US Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at southwest.com.
facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag
CARING CRAFT
While reading your September issue and particularly the article on “Aristotle’s Book of Love,” which details Southwest’s techniques of caring, craft, and cause, I was reminded of the extra mile one of your employees took with me earlier this summer. As I was boarding a flight home I remembered I had left my sweater at the gate. One of your own asked me where I had been waiting and what color my sweater was. Before takeoff, the flight attendant brought me my sweater. These are the things that set Southwest apart from others, and I am so thankful for them. Keep up the good work. —NANCY HUPP HOUSTON
FOLLOW THE LEADER
I love reading your magazine, and the October issue was no exception. The stories in “Dear Southwest” are not only touching, they are inspiring and just plain great! So much so that I would like to require my own organization to read them before an upcoming training session. They provide examples of how we should want our partners and customers to view us. —BILL BACA M O N R O E , WA S H I N G T O N
We like the idea of spreading love Southwest-style, Bill.
That’s a perfect illustration of caring, craft, and cause, Nancy. A combination of sympathy, ability, and an idea of the greater good are the best tools to win customers’ love. THE HEART IS REAL
It was so nice to see your new logo and the article about it [“Straight from the Heart”] in September’s issue. Reading about the company’s principles and values was very interesting, and Mr. Kelly’s words about how you designed the new logo were equally inspiring. But all that could have been lost if I didn’t have the experience I had during the flight. It was the attitude of the crewmembers
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S T R A T O S P H E R E
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that made it all seem like the real deal. They were acting out what was written in the magazine. Congratulations, and keep up the good work! —EIDER DUTRA MINAS GERAIS, BRAZIL
We couldn’t agree more. After all, as Southwest says, without the heart it’s just a machine. PROVEN THEORY
My husband and I flew over Labor Day weekend, and Southwest: The Magazine relieved the monotony of our long flights. One article in particular, “Chaos Theory” by Sheril Kirshenbaum [August 2014], caught my eye. I appreciated the scientific reasoning behind each point. It explained why having kids is actually worth it despite the consequent demands, a topic I had been brooding over for some time. Although my husband and I have been married for more than two years, we’ve only recently moved to the same city and are quite busy with our professional lives. Reading that article on the way to our first real “honeymoon” trip together since our wedding nudged me to the other side. So much so that now, more than a month later, we can add our own point to Ms. Kirshenbaum’s list: Expectant parents tend to smile goofily for no reason at random times of the day! Thank you, Southwest: The Magazine! —PRABHA SARANGI N E W YO R K C I T Y
Congratulations, Prabha! You may be the first pregnancy inspired by an in-flight magazine.
ARTISTS, PLEASE
First let me say that as an A-List Preferred Member I love flying Southwest Airlines. As Mr. Gary Kelly says, it’s about creating an experience, and that experience starts with hiring good-humored, fun, and committed employees. I also enjoy Southwest: The Magazine as I find it very useful when traveling to new destinations. It would be great to see more art or artist profiles, especially of people who live by similar mantras as Southwest. The Baltimore area would be a great place to start. Keep up the good work. —T Y L E R B O H L H U N T I N G T O N B E A C H , C A L I FO R N I A
Duly noted, Tyler. You’ll see the results in an issue or two. TRAVEL COMPANION
This letter has been a long time coming, and I’m thrilled to finally sit down and write it. I’ve been flying your airline for years, and I have to tell you that this magazine is the absolute best. It’s the reason I book at least one flight a month on Southwest—truly. Not a month has gone by in more than five years that I’ve missed an issue. So thanks for writing super articles and keeping me entertained. My favorite parts of the magazine are the letters from Gary and the employee feature. I LUV this airline, and I’m glad you’re my partner in travel. —CHRIS ENGLERT DENVER
Thanks for the kind words, Chris. We’re officially blushing.
SOCIAL SHOUT-OUTS! @PaigeCalvert says: @Southwest TheMag - #crowdfunding cover feature? Dorking out over here! You need to check out @BeOneSpark in #JAX in April.
@bstmsts1 says: @SouthwestTheMag I absolutely love to read this magazine so much I always look for it when I choose my seat – I’ll be reading it next week!
@michaelensey says: LUV flying @SouthwestAir & LUV your new logo. Thanks for the way you treat your customers w/ class. @SouthwestTheMag
30 SOUTHWEST NOVEMBER 2014
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Snapshots
PIC OF THE MONTH Colorado’s Winter Park and the Fraser Valley afford visitors soaring views of the Rocky Mountains. Photo by Sue Castellion; Fraser, Colorado
Hey, I Took That!
Our readers share their picture-perfect moments.
THREE AMIGAS This classic VW bug is ready for cruisin’. Photo by Jen Tadin; Chicago
Take Your Pic! Submit photos at southwestmag. com or use #southwestmag on Instagram.
HEAD TRIP Got a bone to pick? One Oakland, California, flea market has you covered. Photo by Rick Lewis; Alameda, California
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Eat Drink Sleep
2 cups Osocalis Rare Alambic Brandy 2½ cups Byrrh Grand Quinquina ½ cup orange blossom honey syrup ½ cup lemon juice 3 cups chai tea 1. Make honey syrup by mixing ¼ cup honey with ¼ cup hot water. Cool. 2. Combine all ingredients in a punch bowl. Add a few cups of chipped ice to chill and dilute, and then a large ice block to maintain chill. Garnish with clovestudded orange wheels.
DR I N K I N B A LT I MOR E
Krampus’ Provocation
STYLING BY ROBIN FINLAY
“Punch was really popular in the 18th century. It was a communal thing: People would sit in punch houses and talk about politics and local happenings. It’s actually a Hindi word that means five. That’s why five ingredients—spirit, spice, citrus, sugar, and dilution— are the basis of a good punch. I start with brandy and then add Byrrh, a wine-based spirit that’s aromatized with spices and quinine. Honey adds sweetness, and lemon, astringency and brightness. For dilution, I use The Tea Spot’s Red Hot Chai. My mom is German, and when I was young I heard about Krampus, the beast who punishes bad kids at Christmastime. So when I was trying to think of a name for this punch, I thought Krampus’ Provocation was just perfect.” WHO Brendan Dorr, head bar chef WHERE B&O American Brasserie WEB bandorestaurant.com
PHOTOGRAPHY BY ADAM VOORHES
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Eat Drink Sleep
Butternut Squash Soup “At South on Main, our approach is seasonal and local. This recipe started with farmers Sue and Rusty Nuffer, who own Armstead Mountain Farm in Jerusalem, Arkansas, 70 miles northwest of Little Rock. One season they gave me 150 pounds of a specialty butternut squash, and I thought, We could use a lot of it in a soup. Butternut squash soup may not be uniquely Southern, but we make it our own. The honey, 361 SOUTHWEST DECEMBER OCTOBER 2014 2014
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spices, and whipped cream deliver that Southern pumpkin pie moment, and the smells and flavors of the season transport you back to childhood. We serve it as a first course, but I’ve developed dinners around it by adding andouille sausage, which turns it into a heartier dish.”
1. Season squash with salt and pepper, place cut-side-down on a foil-lined baking sheet, and bake at 325 degrees for 40 minutes. Scoop out squash. Blend in a food processor with honey, nutmeg, and sugar. Add 1/2 cup milk, and blend until smooth. 1/ Transfer to a pot. Stir in remaining milk, and simmer over medium heat. 2. Using a mixer, whip cinnamon into cream until stiff peaks form. 3. Heat oil in a small pan. Add sage, and fry 1 minute. Flip, and then fry 30 seconds. Garnish soup with whipped cream and fried sage. Add salt and pepper to taste.
WHO Matthew Bell, chef/co-owner WHERE South on Main WEB southonmain.com
STYLING BY ROBIN FINLAY
E AT I N L I T T L E R O C K, A R
2 medium butternut squashes, halved lengthwise and seeded 1/8 1/ /8 cup honey 1 teaspoon nutmeg 3 tablespoons light brown sugar 2 cups whole milk 1 cup heavy whipping cream 1 teaspoon cinnamon ¼ cup peanut oil 1 sprig sage
PHOTOGRAPHY BY ADAM VOORHES
10/31/14 2:38 PM
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Abutting the 6 millionacre Adirondack Park, this all-suite resort is wistfully reminiscent of the sumptuous Great Camps that dotted the area in the 19th century. All 94 rooms are havens of relaxation, thanks to cast-iron fireplaces, jetted tubs, and warm cookies at turndown. By day, ice-skate on the lodge’s private rink, or indulge in an apple cider mask and massage. In the evening, feast on buttery pork tenderloin at Kanu, the resort’s stately dining room, and then snuggle up under the stars in a lean-to outfitted with rustic furniture, warm blankets, and a direct line to the concierge. thewhitefacelodge.com
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Placid, two-time site of the Winter Games. It’s home to the greatest vertical east of the Rockies, plus terrain parks and a gondola. whiteface.com
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FIRE AND WINE
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38 SOUTHWEST DECEMBER 2014
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Wise Guide Melissa Maker is the creator of the popular blog and YouTube channel Clean My Space.
3
Leather Shoes “Refresh them by first brushing off dirt with a softbristle brush. Then dampen a clean cotton cloth with white vinegar, and wipe. Vinegar removes things like dirt and salt that may harm the leather while bringing out its natural shine. Keep in mind this is only for regular leather, not suede, nubuck, or patent.”
4 T OP F I V E
1
Stuffed Animals “For a safe and gentle clean, put plush toys in a plastic bag with a half-cup of baking soda,” Maker says. “Seal the bag, and shake for a minute. Then let the toy sit in the sealed bag for 30 minutes. Afterward, use a soft-bristle brush to remove any baking soda, and then use a clean, dry cloth to wipe away dirt.”
Time to Shine Queen of clean Melissa Maker offers tips for freshening up commonly overlooked items. 2
Washing Machine “It can develop mildew and unpleasant odors if not cared for properly. Every three months, add 2 cups of baking soda to your empty machine, and run a long hotwater cycle. When it’s done, add 2 cups of white vinegar, and run it again.”
ILLUSTRATION BY STEFANIE PEPPING
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Workout Clothes “Technical fabrics must remain porous in order to wick moisture away from the body; using fabric softener on such garments clogs the fibers. If you’re having trouble getting rid of odors, presoak your gear for 30 minutes in five parts cold water to one part white vinegar. Then launder in cold water with regular detergent, and hang to dry.”
5
Earbuds “If your earbuds aren’t working as well as they should, they may need a good cleaning. Gently brush buds with a soft-bristle toothbrush. Then, use an alcohol wipe to remove dirt. In addition to killing bacteria, alcohol dries fast, meaning it won’t damage electronic components.”
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Wise Guide
Own It Franchise whiz Eric Little tells you everything you need to know about becoming your own boss. Q+A
In your own words, what is a franchise? “It’s a way for someone who aspires to open his or her own business to do so without having to create everything from scratch,” Little says. “It typically reduces the business owner’s risk because best practices have already been developed and the franchisor offers initial training and ongoing support.”
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What are some common misconceptions about franchise ownership? “People think the franchisor exerts an excessive amount of control over the franchisee, but that really isn’t the case. You do need to operate within a certain framework, but there’s a lot of autonomy in terms of hiring, managing, etc.”
What questions should I ask myself before starting my own business? “‘Why are you going to do this to yourself?’ Owning your own business is as difficult as it is rewarding, so it’s important to have a compelling reason. Another question to ask: ‘How great is the need for this product or service?’ You want a franchise that has customers now and will continue to have them in the future.”
Any other tips? “Look at the company’s track record. Are their franchisees happy? You should talk to them. But above all, you need to be passionate, resourceful, and decisive. Don’t wait for the perfect time to start a business, because it doesn’t exist. Find an opportune time, do your homework, make the decision, and don’t look back.”
Eric Little is the senior vice president of franchise development at Right At Home, a company that offers in-home care to seniors. rightathome franchise.com
ILLUSTRATION BY ROB WILSON
10/29/14 12:30 PM
FORMER NCAA BASKETBALL PLAYER APPLIES LESSONS LEARNED ON THE COURT to Succeed in Business Ownership
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W
hether it’s on the court or off, Beau Green knows what it means to compete and win. A former college basketball player, Beau grew up in Kentucky, played for the University of Louisville and later at Samford University, in Birmingham, Ala., where Beau fell in love with both the area and his future wife, Rachel. Together, they began looking for a business that aligned with their Christian values and would focus on improving the lives of others in their community. They found it with Right at Home, a senior in-home care franchise with approximately 400 locations, whose mission matches theirs, “To improve the quality of life for those we serve.”
“I’m a competitive person by nature. With Right at Home, we were able to take it to another level. It’s evident in our growth, the numbers we’ve seen, and what we’ve been able to do,” Beau said. “We were able to achieve our five year plan to purchase and open an office in Huntsville.”
Beau and his team provide care services that allow seniors to continue living independently at home, such as medication reminders and assistance with daily tasks.
“Like basketball, in business, you want to make sure you have a game plan, compete better today than yesterday, and not repeat the same mis“We looked at over 60 different franchises, takes,” Beau said. “Right at Home has a vested interest in and ultimately it became apparent that what we do.” Right at Home was a good fit. They’re the
right team with an unparalleled corporate support system, training, and a strategy aligned for success,” said Beau Green, Right at Home multi-unit franchisee.
At 30, Beau was the youngest Right at Home franchisee when he opened his first location in Birmingham. At age 33, Beau opened their second location in Huntsville with overwhelming success. For Right at Home franchisees, the average annual topline revenue is $1,033,777 with a gross margin of 37%.1‡ 2‡
There are over 78 million Baby Boomers today; every 8.6 seconds someone in the U.S. turns 65.3 Because people are living longer, the need to cover this substantial, underserved market continues to increase – a trend that will only continue. As an in-home senior care provider,
One of the first companies to enter the in-home care market, Right at Home has a trusted reputation, and a record of sustained growth with a business model that is currently being used in 44 U.S. states and 9 countries worldwide.
Beau loves the opportunity to make a difference every day. “Our hope is to really add life to their years. With the help of our caregivers, our clients are able to retain their dignity and independence by continuing to live in their own home,” Beau said. “It’s what I would want for my family. We put ourselves in their shoes every single day.”
FOR MORE INFORMATION CALL 1-877-697-7537 OR VISIT WWW.CHOOSERIGHTATHOME.COM TODAY! NO HEALTHCARE EXPERIENCE REQUIRED. ‡ There is no assurance that your Franchised Business will do as well as those Franchised Businesses referenced above. Actual results vary from business to business. 1 Net Billings in 2013 for 249 Franchised Businesses open one year or more as of December 31, 2013; 83 or 33% of these Franchised Businesses attained or surpassed the represented level of financial performance. 2 Average gross margin in 2013 of 249 Franchised Businesses open one year or more as of December 31, 2013; 126 or 56% of these Franchised Businesses attained or surpassed the represented level of financial performance. 3 Source U.S. Department of Health and Human Services. Right at Home, Inc. 6464 Center St., Ste. 150, Omaha, NE 68106. MN# F-4053. This information is not intended as an offer to sell, or the solicitation of an offer to buy a franchise. It is for information purposes only.
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The Numbers
On New Year’s Eve,
3,000
STYLING BY ROBIN FINLAY
pounds of confetti is dropped on Tımes Square.
And all of it is tossed by hand. Stationed in nine buildings throughout the square, the crew of 80-plus confetti dispersal engineers unleash the tissue-paper blizzard precisely 20 seconds before 12 a.m. “We do so because the live feeds from around the world tune in right at midnight, and we want them to see the ball and lots of confetti,” says Treb Heining, who has orchestrated the confetti drop since NYE ’93. Once airborne, the featherlight pieces stay aloft for up to 20 minutes. An uplifting start to the year, indeed.
PHOTOGRAPHY BY ADAM VOORHES
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The Numbers
We humans only have six. That explains why, even after hours of practice, some of us still can’t wiggle our ears, while felines can swivel theirs nearly 180 degrees. Cat ears act as mini satellite dishes, letting them precisely pinpoint a sound’s location. But don’t expect Kitty to react to your every call. These domestic companions prioritize sounds based on survival needs, says Dr. Louise Murray, vice president of the ASPCA Animal Hospital in NYC. “If a cat responded to everything it heard, it would be overwhelmed,” she says. Try as you might, your voice will never win out over the sound of the can opener.
32
Cats have
muscles in each ear.
PHOTOGRAPHY BY LUKE LIABLE/STOCKSY
H
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SEEING BETTER SO WE CAN HEAL BETTER. THAT’S THE DIFFERENCE BETWEEN PRACTICING MEDICINE AND LEADING IT. At Houston Methodist, our patients are at the center of all that we do. Using three-, four- and five-dimensional imaging, we can plan a patient’s intricate procedure before surgery, while real time CT scans and MRIs allow us to navigate their body with unprecedented accuracy during surgery. Which means less risk for patients, faster healing and a better outcome. For a physician referral or appointment, call 877.790.DOCS (3627) or visit houstonmethodist.org.
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The Numbers
You should spend
6
hours a week with your boss.
PHOTOGRAPHY BY DARRELL EAGER/GALLERY STOCK
Rethink your watercooler strategy. Extra QT with el jefe will leave you more inspired, engaged, and motivated than colleagues who only hang with their manager for one hour a week, according to a study by consulting firm Leadership IQ. “Your boss is your most important client,” says workplace expert Lindsey Pollak, author of Becoming the Boss: New Rules for the Next Generation of Leaders. But authenticity is key, so don’t just talk shop. In other words, watching Monday Night Football might earn you that promotion. Score!
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10/30/14 4:00 PM
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The Numbers
21 We show
emotions with facial expressions.
PHOTOGRAPHY BY EVAN KAFKA/GETTY
Scientists have long focused on only six sentiments: happiness, fear, surprise, anger, sadness, and disgust. But according to The Ohio State University, we combine these to show compound emotions. Researchers analyzing 5,000 images of emotional reactions found shared elements among them: For example, the surprised jaw drop can be paired with happily crinkled eyes or angrily furrowed brows. Next time your feelings are too complex for words, rest assured. They may already be written on your face.
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Business
L E S S ON
Tony Robbins LIFE STRATEGIST AND BEST-SELLING AUTHOR
What’s the secret to success? “Anyone who is able to consistently achieve success has a strategy. They’re doing something smarter, faster, and better than everybody else. If you uncover those strategies and sow the same seeds, you can reap the same rewards. I have spent nearly four decades examining experts in all areas to extract, curate, and codify what makes them so effective. The key to converting what I learn into something useful to others is simplicity. Early on in my career I realized that complexity is the enemy of execution. If I can distill an idea down, people know the game is winnable. That’s the essence of what I do: I live for the strategies and insights that can turn somebody’s world around in an instant.” Robbins’ latest book, Money: Master the Game, was released last month. ILLUSTRATION BY MELINDA JOSIE
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Business
DIC T IONA RY
PITCH
Two Tap It’s time to simplify the way you shop online. Here’s how Razvan Roman, co-founder of Two Tap, describes the universal mobile shopping cart: “People spend more time on tablets and smartphones than ever before, yet making a purchase on a mobile device isn’t always a simple process. My cofounder, Radu Spineanu, and I set out to change that by developing a piece of technology that allows consumers to buy any product from any retailer on any mobile app. We named it Two Tap because you only enter your info once and it takes two taps (one for shipping and one for billing) to confirm an order. Two Tap never actually processes a payment; it
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conducts an automated checkout using the retailer’s platform. So your card is still charged by the retailer, and any confirmation emails come directly from them. Two Tap currently supports about 340 stores, including Neiman Marcus and Best Buy, and we hope to surpass 500 by the end of 2014. We’re in the process of integrating with product discovery apps like Shopsy, which often already have millions of users, to more feasibly bring the service to the masses. We’ll be announcing additional collaborations in the new year.” twotap.com
satisficer
\ sat-əs- 'fīs- ər\ noun A person who consistently pursues the minimum satisfactory option; a combination of “satisfy” and “suffice.” U S AG E: Rather than exhaustively weighing pros and cons, Barry, a true satisficer, hired the person who appeared most competent on paper.
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PERK
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Business
I T I N E R A RY
1
4 3
2
5
Chinatown Headed to Philly? Set your sights on this emerging enclave. 1 Home Base Located across from the convention center, Four Points by Sheraton Philadelphia City Center offers perks ranging from free Wi-Fi to 24-hour gym access. The brand’s Best Brews program means you get two free local craft beers at the bar every night of your stay. From $135; fourpointsphiladel phiacitycenter.com
2 Pick-Me-Up Owner Grace Ray of 25-year-old neighborhood institution Ray’s Café & Tea House grinds beans to order and uses a delicate Hario siphon to individually craft every cup of coffee. The shop also serves traditional hot Taiwanese tea and a kaleidoscopic array of bubble tea. rayscafe.com 3 Happy Hour Don’t let the name fool you: Hop Sing Laundromat is not a place to clean your clothes. With candelabra-
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lit tables and perfectly balanced cocktails, it’s the city’s premier speakeasy. Go for a classic pre-Prohibition drink, or give your bartender carte blanche to create an inventive concoction with your desired flavor profile and spirit. hopsinglaundromat.com 4 Evening Eats Before picking up the mic for a karaoke sesh on the second floor of Yakitori Boy, you’re going to need Boy fuel. This lively spot’s street-level restaurant and lounge is modeled after a Japanese izakaya and specializes in sashimi and sushi, grilled skewers, small plates, and sake. yakitoriboy.com 5 Diversion Located in a 19th-century building, the Trocadero Theatre has been an opera house, a burlesque club, and a movie theater. Now one of the city’s most popular concert halls and dance clubs, the Troc hosts live entertainment—from comedy shows to singersongwriters—almost every night of the week. thetroc.com
ILLUSTRATION BY TY WILKINS
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Business
TREND
A Mutual Feast The sharing
T
BY AMY KLEIN
HE IDEA FIRST came to tech guru Guy Michlin three years ago. He traveled to Crete with his wife and daughter and “fell into every tourist trap” for the first several days. But everything changed when a Cretan friend sent him to eat with a local family. The authentic cultural immersion was “the best thing on our trip by far,” Michlin says. He resolved to build a business around that “magic,” and in 2012 EatWith was born. Just two years later the San Francisco–based company now operates in more than 150 cities in 32 countries around the world.
Michlin aims to create a third category of dining: Rather than eating at home or at a restaurant, EatWith creates a hybrid experience. Hosts offer a home-cooked tasting menu of a specific cuisine, set their prices, and welcome patrons into their homes. Customers sign up on EatWith.com, and the company profits by skimming 15 percent. U.S. cities currently include Chicago, San Francisco, Houston, L.A., and New York, with Austin and Portland, Oregon, soon to come. EatWith has shown no signs of slowing: The company just raised $8 million in capital and is CONTINUED ON PAGE 62
PHOTOGRAPHY © J.R. PHOTOGRAPHY/STOCKSY UNITED
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Business the pacesetter among similar companies like Feastly and Cookening. The breakneck growth of this travel-inspired enterprise makes it the latest in a slew of thriving businesses that have successfully tapped into the sharing economy. It’s now commonplace for people to rent out their apartments to travelers on Airbnb and employ their own
restaurant in dire need of anonymity? More importantly, as our host, Ai, unveiled beautifully presented courses from the vegetarian Japanese menu—including homemade tofu with miso tamari, a fall vegetable salad, corn miso risotto, and kabocha squash custard—I questioned whether hosts could
I wondered if hosts could make enough money to ensure the company’s sustainability. cars to ferry customers with Uber. (CEOs Brian Chesky of Airbnb and Travis Kalanick of Uber recently tied for first place on Forbes’ list of the most influential business leaders under age 40.) Now you can dine in a stranger’s home thanks to EatWith. A FOODIE HIDEAWAY
For my first EatWith experience, I shuffled into a factory turned apartment in Brooklyn, wedged myself onto a couch, and surveyed my bizarre surroundings: Vine-covered light fixtures hung from 30-foot ceilings, and custom-made, $5,000 bicycles were propped nearby. Two long tables were set for 15 people, folks like me who paid $53 for the sevencourse dinner at the Ajito (“hideaway” in Japanese) dinner club. After moving to the dining room, we uncorked our BYOB wines, and I wondered if the “home restaurant” would be something I tried once for fun, or if it would become one of my go-to dining options. As in, “Honey, should we order in or go to a stranger’s house for dinner?” Or would sharing a meal with four Indonesians in town for a United Nations conference, two retired Swedes, a pair of New Yorkers, and a local Israeli couple and their visiting parents send me running back to a
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make enough money to ensure the company’s sustainability. Ai’s husband, Mathew, who builds the custom bikes, told me she does make a small profit, but only if you don’t figure in her time—she spends three days prepping the meals. For now she doesn’t mind because she aspires to be a professional chef and uses this as her test kitchen. But how many others are willing to do the same? To solve this problem, some hosts have turned to simpler fare, such as $28 brunches. Rebecca Williams from San Francisco tried hosting a $55 sake supper with a sommelier to lecture on the wine pairings but found it more cost-effective to host a $38 vegetarian Lebanese dinner, which was also less of a time investment (around seven hours). In the end, she makes a few hundred dollars, a nice side income for the ESL professor, who also used to work in the restaurant business and misses serving people. “We’re working with the hosts to improve their economics,” says CEO and co-founder Michlin, who notes that a number of chefs in Barcelona, one of the company’s first cities, have been able to make a living off hosting. And although
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Business EatWith is often compared to Airbnb, he says they’re different economic models. “If you’re all about the money, we would screen you out.” This would seem to dampen interest in hosting, but there’s no shortage of people waiting in line. EatWith has a strict vetting process for certifying hosts, including interviews and site visits to
inspect for quality and ensure it’s a “trusted environment.” This thoroughness may explain the 10,000 pending applications compared to the 500 verified hosts. The five-person vetting team hopes to approve thousands of hosts in the next two years. “It’s important to us to find people who are passionate about cooking and hosting,” Michlin says.
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CURATING THE EXPERIENCE
Passion is what My Le Goel looks for when she embarks on her travels from Seattle. When visiting Barcelona she searched 100 different EatWith profiles to find something other than the usual come to my home and make paella or tapas. “I knew the rest of the trip I’d be eating Spanish cooking,” she says. “I was looking for someone who would be great in terms of conversation and travel.” She found an older couple who had traveled to 50 countries and had artifacts and tales to go with their Persian
“It’s important to find people who are passionate about cooking and hosting,” Michlin says. cuisine; since she’s from Vietnam, they all had plenty to talk about. Goel’s intimate meal in Spain— just six people—sounded far different than mine in Brooklyn, which is one of the most popular offerings in New York City. I found it challenging to follow the multiple conversations among the 15 guests. The Swedes talked about their homeland, the Israeli parents discussed the holidays, and one New Yorker explained his Pebble, a smartwatch that displays his emails. (“Because sometimes I don’t have time to pull my phone out of my pocket.”) Mostly, though, everyone discussed food, either the exquisite courses presented to us or the best local restaurants for tourists. CONTINUED ON PAGE 66
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Business Perhaps this was because the experience was curated so that the focus was on the meal itself, and the chef remained in the kitchen. (Hosts can indicate on their profiles if they will be joining the guests.) For some the act of hosting— making guests feel welcome and cultivating camaraderie—is of utmost importance. “I love having strangers in my home,” says 29-year-old Sarit Wishnevski of Astoria, Queens. “It’s been really
DINNER WITH DUNGEONS & DRAGONS
This might be a refinement that EatWith needs in order to attract more customers and improve the experience: themes to make the dinner parties gel. In some ways, they’ve begun to do that, instituting the Chef Series in New York, where professional chefs cook in their homes. Williams, in San Francisco, is hosting a singles dinner with aphrodisiac foods. And what about an
“If you’re new to the city or traveling a long way, you’re going to meet like-minded people.” interesting learning how to balance serving and cooking—making sure everyone’s glasses are filled and their needs are being met—and how to facilitate conversation at the table all at the same time.” Given Wishnevski’s background in nonprofit management and interest in food—in addition to volunteering at a soup kitchen, she works both as a personal chef and in a prep kitchen—hosting helps her focus on her long-term goals, which she hopes will involve a cross section of social services and food. But the key to her successful meals might be their structure. She and her husband typically offer a Friday night dinner celebrating the Jewish Sabbath. Despite not being very observant themselves, they introduce traditional customs throughout the meal, such as lighting candles, making a blessing on wine, and serving challah bread. “We serve family style, so people have to pass the food around, which starts conversation, and they get to know each other,” she says. “If there’s a lull I might find a way to engage everyone at the table. With the structure of Shabbat, it makes my job a lot easier.”
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EatWith book club? Or a meal for entrepreneurs? Perhaps a sports team watch party, or something for Dungeons & Dragons aficionados? In some ways the guests are already a self-selected breed. “These are people who are well-traveled, sometimes foodies and sometimes not, but they’re open-minded and they want to try new things,” Michlin says. “If you’re new to the city or traveling a long way, you’re going to meet like-minded people.” Yet for Williams the beauty of the meals is the eclectic mix of people— a recent dinner had a printmaker sitting next to a techie. “We’re so used to sticking to our very manicured social life through social media,” she says. “We’re told who to be friends with, and we only do things that have been cultivated for us. So I think this teaches people to go out of their comfort zone in personal relationships. I love connecting and seeing people who would not normally be in touch leave with an understanding of who the other person is.” Amy Klein is based in New York City. She writes for Salon, Salon The New York Times, and the Los Angeles Times. Times
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D AT IN G R E A L C O N N E C T I O N S
DATE SMARTER MEET OUR CLIENTS Michael Schlitt: Senior Build Engineer, Microsoft Educ: BS, Pacific Lutheran Univ. Interests: Skiing, Pacific NW Outdoors Desireé Schlitt: Pharmaceutical Sales Consultant Educ: BA, Univ. of Washington Interests: Running, Fashion, World Travel
Dating can be fun and invigorating – from that instant attraction you feel the first time you meet to jumping in the car for an impromptu weekend getaway. Unfortunately, it can take a lot of work to get to that stage of dating.
F
rom spending hours sorting through online profiles looking for a good match to trying to connect via pokes, winks and email, dating can suddenly feel like a full-time job.
Wouldn’t it be nice if you could just fast forward to the fun part of dating? That’s exactly what newlyweds Desireé and Michael Schlitt say It’s Just Lunch, a dating service for busy
IT'S JUST LUNCH MATCHMAKERS SHARE THEIR INSIGHT SEE WHAT THEY HAVE TO SAY ijl.indd 2
professionals, did for them. The matchmakers at It’s Just Lunch took the time to learn what they were looking for in a partner and then delivered.
BETTY SINCLAIR "Relationships should be reciprocal, and that goes for first date communications as well. Eliminate any misconceptions by always sharing your authentic self”.
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DATE BY NUMBERS With so many dating options out there, why did you choose It's Just Lunch? D: I travel a lot for work, so I’d read
about It’s Just Lunch in airline magazines, and then I ran into a friend who was attending the wedding of an attorney in town who’d met her husband through IJL – the fact that those two events happened so close together, I thought I should call them. At the end of my work day I didn’t want to come home and go look at profiles online. I felt like it was a waste of my time.
M: I had gotten a divorce and then did online dating for a while before joining IJL. I joined mainly because it’s a lot of work to do the online thing. You have to keep up on it. You never really know who you’re going to meet. IJL was just a lot easier. They found people for me based on what I was looking for and I just had to show up. You don’t have to do much work. What would you tell a friend who was apprehensive about investing the money on IJL? D: I thought if someone is going to pay
to join IJL, they’re going to be more serious and what I’m looking for – it’s easy to do online dating; anybody can do it. I wanted somebody who was serious about finding someone and wanted a real long-term relationship. I’d ask, “Are you looking for a relationship or not?” With online dating you never know who’s on the other side of the line. IJL had better quality people who were interesting to me. It truly was an experience that was tailored for me.
M:
Describe your first meeting with an IJL matchmaker? M: I had a phone interview first and then went in and met with a matchmaker. It really made me think. Online you can say anything, but if you’re paying for this I assume you’re not going to lie about what you want.
D: She asked me questions about myself, what I like to do, what I want in a relationship, whether I’d marry someone who already had kids, how important religion is, that kind of thing. It would take much longer to find out someone else’s answers to those questions through online dating. This was black and white. Tell us about your first date with one another. D: I never went on lunch dates because
I was always busy at work so I met Michael after work at a downtown restaurant. The conversation just flowed. I was attracted to him from the start. I remember it turned into dinner.
I’m good at having a conversation if I’m interested in somebody, and I was interested in her. We had a great conversation. I don’t think either of us wanted to leave.
M:
What was your favorite part about dating through IJL? D: I met my husband, so I guess I would
say that! It’s Just Lunch – it’s just a lot of fun. I remember I’d get off a plane and have a voicemail from the matchmaker saying she had a potential date for me. She would tell me about the person and was flexible with scheduling.
With online dating, you can go back and forth and waste a month with someone and not really get to know them. With IJL, you go meet your match and if you like them, you see them again, and if you don’t, you’re done.
M: I liked that they’d just call me up and say they had a date for me. You have to eat, so it was a nice way to meet people. If you’re interested, then you move forward. If not, then you don’t have to do anything. Find out what an It's Just Lunch matchmaker can do for you by calling 1-800-858-6526 or visit ItsJustLunch.com.
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GOOD COCKTAILS? WE’VE HAD A FEW. BUT WHAT REALLY MAKES A STANDOUT BAR SHINE? THE PEOPLE DOING THE SHAKING, STIRRING, AND ENTERTAINING.
by EMMA JANZEN & ALISON MILLER photography by JODY HORTON, DAVE LAURIDSEN, & KEVIN MIYAZAKI
70 SOUTHWEST DECEMBER 2014
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the
CONVERSATION STARTER
KAREN GRILL
SASSAFRAS LOS ANGELES
She makes a mean Manhattan, but it’s her exceptional people skills that turn new customers into regulars. GOOD TALK “I love talking to strangers. The situation is always new and intriguing. I never got that out of sitting behind a desk.” CAMARADERIE “L.A. is a big town, but everyone in the industry knows and respects one another. We’re raising the bar for eating and drinking, especially in regards to hospitality.” DECEMBER 2014 SOUTHWEST
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71
11/7/14 2:45 PM
PAUL McGEE
THREE DOTS AND A DASH CHICAGO
Though his name is inseparable from the modern revival of tiki cocktails, that’s only one area of Paul McGee’s expertise. He creates drink menus for four other Chicago bars, with themes ranging from BBQ to Italian. STUDY HOUR “I read a lot: old cocktail books, new cocktail books, blogs. I try to carve out a couple hours every day for reading.” LIBERTY “People in Chicago are very open to trying new things. It allows us bartenders to go wild.” MODERN TIKI “I pay homage to the classics, but I like to experiment with spirits that weren’t available in tiki’s heyday.”
ANOTHER ROUND 72 SOUTHWEST DECEMBER 2014
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ABRACADABRA
the ENCYCLOPEDIA
McGee uses dry ice to dress up a tiki classic, Zombie Punch.
THE JOKESTER Trevor Easter at San Diego’s Noble Experiment has an exacting eye, but prompt him for a pun and you’ll be laughing till last call. THE SONGBIRD Abigail Gullo’s menu at SoBou in New Orleans is full of surprises, none more delightful than the melody she’ll sing as she serves you.
PHOTOGRAPHY BY KEVIN MIYAZAKI (McGEE); JODY HORTON (MIX); EMILIE BALTZ (KOSMAS)
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Raise the (Home) Bar the ADVOCATE
IVY MIX
CLOVER CLUB BROOKLYN
Four years ago, Mix co-founded Speed Rack, a traveling competition that shines a light on top female bartenders across the country while raising money for breast cancer research. PROGRESS “Some of the best bars in the world are headed up by women. That wasn’t happening just three years ago.” GET TO IT “Set a goal, and put one foot in front of the other. Determination will get you everywhere in life.”
You’ve stocked the basics; now it’s time to embellish. We asked Jackson Cannon, bar director of The Hawthorne and Eastern Standard in Boston, to recommend four riveting bottles.
YELLOW CHARTREUSE “You may have heard of green chartreuse, the intense, herbaceous liqueur made by monks in the mountains of France. Yellow is slightly sweeter and has a hint of saffron, thus the dramatic color. It blends beautifully in a Manhattan variant called the Greenpoint.”
the
AMARO NONINO “This slightly bitter liqueur with a touch of spice is perfect for sipping at the end of a meal, but it also mixes well. The Paper Plane is an example of how the texture and spice elevate a simple bourbon sour to something dynamic and memorable.”
ENTREPRENEUR
LILLET “This iconic fortified wine from France is infused with cognac and citrus. It’s delicious on its own as an on-therocks aperitif, but it’s also a beautiful addition to a Vesper, a cousin to the martini made popular by James Bond.”
NOILLY PRAT AMBRE VERMOUTH “This richer expression of vermouth has a flavor profile of cinnamon, candied orange, and plump raisin, making it the perfect accompaniment to the season’s sweet and savory desserts. Drink it on ice with a twist of orange peel.”
The co-founder of two pioneering New York City cocktail bars has coauthored two books and created a line of handcrafted mixers. His most recent endeavor: a spirits company called The 86 Co. BUSINESS WISDOM “Build a concept on substance, not gimmicks. Always have a plan, but adapt to reality as it’s served up to you.” FATHERHOOD “I have three daughters, and I’ve finally learned what it means to be present at home. It took me years to really understand what that meant. I travel a lot, but there’s nothing like coming home.”
JASON KOSMAS THE 86 CO. AUSTIN
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the BARTENDER’S BARTENDER
FRIENDS IN ODD PLACES TOP BARTENDERS WHERE YOU’D LEAST EXPECT THEM
BOWLING ALLEY
Tacy Rowland whips up refreshing, citrusy drinks with speed and grace at Bōl in Vail, Colorado, the ski town’s No. 1 spot for bowling and craft cocktails. Best job perk? Knocking down a few pins before or after a shift.
UNDERGROUND
The Midwest’s mixing maestro, Ryan Maybee, is an authority when it comes to devising simple, balanced cocktails with big flavors, which he doles out from the bar at Manifesto, in the basement of Kansas City’s historic Rieger Hotel.
MICKEY MORAN
THE BELMONT CHARLESTON 74 SOUTHWEST DECEMBER 2014
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Need a drink and a late-night snack? Head to Mickey Moran’s cloistered King Street bar. You’ll be in good company: It’s the after-hours gathering spot for the city’s best bartenders. COMFORT ZONE “I was brought up in the service industry, so I wanted to create a place where I’d want to go: a place where you could get a good cocktail and something to eat after your shift.” CAREER PATH “I started bartending at a place called Dini’s by the Sea in Carlsbad, California. To learn, I hung around after work and came in on my days off. I remember the head bartender telling me, ‘I’ll show you how to bartend, but you have to promise you won’t end up tending bar for the rest of your life like me.’ Here I am, 25 years later.”
GAS STATION
John Fausz employs a variety of rare spirits to concoct delicious, unique drinks at Olio, a filling station turned cocktail bar in St. Louis. His specialty: unearthing unsung antique cocktail recipes and reviving them for a modern crowd. PHOTOGRAPHY BY JODY HORTON (MORAN)
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He was one of the first to start tinkering with homemade syrups, bitters, and other ingredients that now elevate bar programs across the country. That bottled Negroni you had in Boston? It was probably inspired by Morgenthaler’s work. POINT OF PRIDE “My ginger beer recipe. I see house-made ginger beer on menus all the time, and when I taste it, I’m like, ‘Yep, that’s based off my recipe,’ which is such a huge honor for me.” HOME TIP “Pick one drink, master it, and then make it your own. Try different proportions and spirits. Make it for your friends whenever they come over. That’s the best thing you can do.”
ANOTHER ROUND
JEFFREY MORGENTHALER
CLYDE COMMON PORTLAND, OR
the D.I.Y.-ER
THE MENTOR The Regent Cocktail Club’s veteran barkeep Julio Cabrera schools Miami bartenders in drink-making and Cuban culture, one cocktail at a time. THE QUICK DRAW Speed and precision are Caitlin Laman’s forte. See her in action when the crowds form at San Francisco’s Trick Dog.
PHOTOGRAPHY BY DINA AVILA (MORGENTHALER)
Gifts That Keep On Giving Bring bartender expertise home with these notable bottles and books.
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CRAFTHOUSE COCKTAILS One of the country’s savviest bartenders, Charles Joly, recently left his post at The Aviary in Chicago to pursue independent ventures, but you can still taste his work with this line of bottled cocktails. $20; craft housecocktails.com
DEATH & CO. A compendium of over 500 recipes from one of America’s foremost cocktail bars (Death & Co. in New York City), courtesy of its founders David Kaplan and Alex Day. $40; deathandco book.com
BALSAM AMERICANO Chicago bartender and spirits developer Adam Seger, creator of Hum, Seger a botanical spirit tinged with hibiscus and kaffir lime, teamed with Rare Tea Cellar and Boyd & Blair distillery to create this herbal aperitif. $22; balsamspirits.com
LIQUID INTELLIGENCE An exploration of the science behind exceptional drinks, from Dave Arnold of Booker and Dax in New York City: It’s complete with everything from a beginner’s homemade soda recipe to advanced techniques like proper liquid nitrogen practices. $35; wwnorton.com
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Picture Show
Immerse your Instagram feed.
CATEGORY KILLERS WHEN IT COMES TO HONING A SPECIALTY, NO ONE DOES IT BETTER.
Naren Young New York City @FORKANDSHAKER Bacchanal’s resident cocktail expert eats well, drinks well, and documents his epicurean adventures with reckless abandon.
Jim Meehan Portland, OR @MIXOGRAPHY The legendary barman behind PDT in New York City is a recent Pacific Northwest transplant who captures the faces and places of the industry with a curious eye.
Matthew Biancaniello Los Angeles @EATYOURDRINK Drool-worthy snapshots of gorgeous cocktails tempt and inspire as they fill the feed of this all-star roving bartender.
Julie Reiner New York City @MIXTRESSNYC The queen of Clover Club shares new drink discoveries and behindthe-scenes glimpses from the venerable Brooklyn cocktail joint.
PUNCH
You wouldn’t expect a bar called Franklin Mortgage & Investment Co. to serve punch, but Philly barman Mike Treffehn happens to be a knockout at it. “There’s something very special about drinking from the same vessel with people,” he says.
WHISKEY
Jamie Boudreau loves whiskey so much that he opened a temple to the spirit in Seattle. Of the roughly 3,500 bottles of liquor at Canon, 2,500 are whiskey—making it one of the largest collections in the world.
COBBLERS
A refreshing, fortified wine–based cocktail called the cobbler was in vogue from the 1850s to the 1870s, and then it all but disappeared. At Bellocq in New Orleans, Sal Agnello is making sure the drink never goes out of style again.
the ALTRUIST
BRIAN FLOYD
WEATHER UP AND HALF STEP AUSTIN
This big-hearted bartender started the Barman’s Fund, a multicity organization that prompts bars to donate tips from one shift a month to local charities. To date, they’ve raised over $200,000. LOCAL TIES “Meeting people is part of a bartender’s daily routine. This puts us in a unique place to be community organizers.” CUSTOM-MADE “People make the Barman’s Fund their own. The New York City chapter founded the Free Medication Program for the Brooklyn Free Clinic; in New Orleans, they organize blood drives and volunteer their time with local charities.” GIVE A LITTLE “I think anyone can be a significant help to those around them. No matter what it is that you’re good at, you can find a way to use that for the good of your community. PHOTOGRAPHY BY JODY HORTON (FLOYD AND HUERTA)
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the PLACEMAKER
AGAVE SUAVE
At The Pastry War, Alba’s medium is mezcal.
To walk into Julep, Alba Huerta’s ode to Southern cocktails and culture, is to enter a different time and place. No cocktail comes without an illuminating origin story. She also co-owns The Pastry War, where she schools Houstonians on mezcal, Mexico’s smoky native spirit. PEACE OF MIND
“I do yoga several times a week. It really clears the attic for me and enables me to stay creative.”
ALBA’S GIFT TO YOU! Post your cocktail pics to social media using #southwestmag, and you could win a gourmet gift box from Mouth.com, curated by Alba. (Or, buy one at mouth.com/southwest and use SOUTHWEST15 for 15 percent off.)
ANOTHER ROUND
ALBA HUERTA
JULEP HOUSTON
MY FAVORITE PLACE
“The Menil is a private art collection in the Montrose neighborhood of Houston, where I live. It’s free to get in, and its design and natural light makes it feel like a home.”
BORN TO BARTEND As the adept proprietor of Williams & Graham in Denver, third-generation barman Sean Kenyon prolongs the legacy. THE HERALD Khristian de la Torre is spreading the gospel of good cocktails with influential bars in Mexico City: M.N. Roy, Maison Artemisia, and Gin Gin.
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2
← TUXEDO (NO. 86)
by Jason Kosmas 2 ounces Fords Gin ¾ ounce manzanilla sherry ½ ounce Luxardo maraschino liqueur 1 barspoon absinthe 1 dash Regan’s orange bitters
Combine all ingredients in a mixing glass. Add ice, and stir until chilled. Strain into a chilled coupe glass. Garnish with a lemon twist.
↓ THE MAJOR MOSES
by Ivy Mix
Recipes & Tools to Toast the Season We asked Erick Castro of Polite Provisions in San Diego for his cocktail toolkit. 1 BARCONIC JIGGER “It’s simple and inexpensive. When I’m using one, it feels like an extension of my arm.” $1; barproducts.com 2 KUHN RIKON PEELER “This simple peeler is perfect for making a citrus twist. It stays sharp for a long time and works like a dream.” $7; amazon.com
1
2 blackberries ½ ounce simple syrup 1½ ounces Laird’s bonded applejack ½ ounce lemon juice ½ ounce Lillet rosé ¼ ounce egg white 1 dash Angostura bitters
In a shaker, muddle one blackberry with simple syrup. Add remaining ingredients. Shake until emulsified. Add ice, and shake again until chilled. Double-strain into a coupe glass. Garnish with a blackberry.
3 KORIKO HAWTHORNE STRAINER “This tool singlehandedly changed the way I strain cocktails. There’s no need to finestrain your drinks, because the coils are so tight that they get out any excess and leave drinks silky smooth.” $15; cocktailkingdom.com 4 TEARDROP BAR SPOON “These spoons are ergonomic and comfortable to work with whether you’re using them behind the bar or at home. Their movement is so fluid.” $18; cocktailkingdom.com PHOTOGRAPHY BY JODY HORTON
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← ROBBINS FIZZ
by Brian Floyd 1½ ounces Tito’s vodka 2 ounces Pellegrino Limonata Pom blueberry juice
Top vodka with Pellegrino Limonata and a splash of juice. Garnish with a lemon wheel and a mint sprig.
3
← BEER AND LOATHING
by Karen Grill ½ ounce honey syrup ¾ ounce Aperol ½ ounce lemon juice ¾ ounce grapefruit juice 2 sprigs marjoram Ommegang Hennepin (or other saison) Angostura bitters
Make honey syrup by mixing equal parts honey and hot water. Cool. Shake honey syrup, Aperol, citrus juices, and marjoram with ice. Strain into an ice-filled Collins glass. Top with beer. Add a couple dashes of bitters. Garnish with a marjoram sprig and a grapefruit peel.
→ D.I.Y. GINGER BEER
by Jeffrey Morgenthaler 4
1 ounce ginger juice 2 ounces finely strained lemon juice 3 ounces simple syrup 10 ounces cold water
Combine all ingredients. Using a soda siphon, pour into canister, screw on lid, charge with CO2, shake once, and refrigerate.
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Wit Wi ith everything from marmalade to cabinet drawers ready-made for you, why do it yourself? One man attempts homespun perfection and finds enlightenment. But not before some serious ser ous unra unrav veling. veling.
BY JOEL WARNER PHOTOGRAPHY BY ADAM VOORHES
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LOBS OF SWISS meringue buttercream already adorned the walls—my electric mixer had regurgitated my attempt at cake frosting. Then, as I cleared room in my fridge for freshly baked layers of vanilla cake, a bucket of chicken noodle soup slipped from my fingers. Half the kitchen was submerged in 5-day-old noodles and broth, and it was then that I decided maybe I wasn’t cut out to D.I.Y. I’d set out to explore the maker movement, the global rise of tinkerers, hackers, and craftspeople that seems poised to revolutionize everything from education and manufacturing to consumer culture. Why was everyone suddenly making their own stuff at a time when modern technology has made concepts like “handmade” and “homemade” seem downright archaic? And was this movement truly transformational? Could anyone turn into a bona fide do-it-yourselfer— even someone as hapless as me? To find out, I turned to Craftsy, a booming Denver startup whose online courses have instructed more than 5 million people from 180 countries, one crochet stitch and frosting flower at a time. The classes cost $15 to $60 and cover a wide range of topics, from sewing,
quilting, and knitting to baking, gardening, and furniture designing—all skills I imagined were destined for extinction in an age of prefab mass convenience. If anyone could make me a maker, I figured it was Craftsy. “I’m going to show you two wonderful techniques to get a beautiful, sharp, smooth crumb coat on your cake in order to prepare it for fondant,” said my course’s reassuring teacher, Jessica Harris. But judging from the state of affairs a few hours later, I wouldn’t have my own Cake Boss show anytime soon. My attempt to become a knitter was even more pitiful. The skein of blue yarn I was determined to transform into a scarf sat in a discouraging heap on my desk—I hesitated to wield my brandnew knitting needles for fear of impaling myself. Every now and then, as I attempted to rein in the chaos I’d unleashed on my kitchen in the name of a perfect crumb coat, my 20-month-old daughter wandered in and pointed to the mess. “Daddy’s cookie!” she yelled, as if she knew that this disarray of confectioners’ sugar and cake crumbs was the closest I’d ever come to baking something sweet and delicious. After laboring over my buttercream frosting, I handed the bowl to my 7-year-old son for a verdict. He took a lick and grimaced. “It tastes like butter.” I’d taken nearly 2 pounds of butter, added a bunch of ingredients, and then, through hours of heating, whisking, and mixing, turned it back into butter. Does that count as making?
STYLING BY ROBIN FINLAY
S
OMETHING UNUSUAL IS happening in the world at large. This struck me when I arrived with my son at Denver Comic Con in June. All around me, people donned intricately detailed, handmade costumes: a 6-foot-tall Lego Batman, a child-size version of the Tardis (the time-traveling police box from Dr. Who), and electronically illuminated Iron Man suits that looked straight off a movie set. I discovered even more resource-
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Let’s Get Craftsy The most popular courses now playing on a computer, tablet, or smartphone near you. 1
Clean & Simple Cake Design with Jessica Harris Follow the former engineer to discover your inner fondant flair and create ruffles, bows, and stripes.
2
Basics of Digital Photography with Rick Allred Move beyond the auto setting and shoot like a pro. Allred demystifies shutter speed, aperture, and ISO.
3
40 Techniques Every Sewer Should Know with Gail Yellen Everything you need to transform your homemade garments from shabby to chic.
4
Mixed Media: Pen, Ink & Watercolor with Matt Rota The Lurzer’s Int’l Archive named Rota a top 200 illustrator globally. Now you can learn his secrets.
5
Seaming Handknits with Chris Bylsma For tip-top sweaters, Bylsma preaches that “the seams are every bit as important as the knitting itself.”
fulness among the convention booths, where I encountered sprawling micro-scale metropolises constructed by the Colorado/Wyoming Lego Users’ Group and fully functioning R2-D2 robots built by the Mountain States Droid Builders club. For someone like me, whose creativity is typically limited to semi-clever Facebook updates, this was unheard of. And it had nothing to do with making money or winning prizes for best outfit— it was a seemingly spontaneous outpouring of the
communal need to simply create. Why? What’s fueling this unlikely groundswell? “Creativity is really a form of self-expression,” says Dale Dougherty, founder and executive chairman of Maker Media, Inc., which publishes the magazine Make: and helps organize more than a hundred Maker Faires around the world, everywhere from the White House to South Africa. “You are a costume designer. You are an R2-D2 builder. People are crafting and identifying as creative people who want to interact with other creative people.” This creative drive is not new, of course. People have been tinkerers as long as there’s been stuff to tinker with. Lately, however, it’s easier than ever to get into. New tools are flooding the market, such as MakerBot 3D printers and credit card–size “Raspberry Pi” programmable computers. And the old creative accoutrements—like high-quality yarns and beads—are increasingly affordable and easy to find. At the same time, going crafty is no longer a solitary pastime relegated to your garage or basement. “The lone tinkerer has become a social tinkerer,” Dougherty says. “Thanks to the Internet, it’s much easier for people to explore interests. I can find informational videos on how to do something that, in the past, I would have been limited to learning about in the library or from adults in my community who could show me how to do it. And now when I do something I’m able to share it almost immediately and get feedback on it.” You can bankroll creative endeavors through crowdfunding sites like Indiegogo and Kickstarter, find project tips via online forums, and sell the final product on e-commerce sites like Etsy, which by the end of 2013 was responsible for more than $1 billion of grassroots commerce. This D.I.Y. mentality is proliferating. Selfproclaimed life hackers are finding innovative ways to make daily tasks ever more efficient. The federal government is devoting millions of dollars to high school maker workshops around
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the country. Some are calling it the dawn of a new industrial revolution, albeit one that hearkens back to a time when craftsmanship was valued over assembly-line efficiency. If the maker movement seems counterintuitive to the shift from factories and manufacturing to computers and information technology, that’s exactly the point. “Are you contributing content or just consuming it?” asks Jennifer Lucky, a 25-yearold industrial designer and board member of the Concoctory Hackerspace in Denver. When I visit the esoteric establishment, used circuit boards hang from the ceiling like futuristic chandeliers, music blares from a custom-designed digital jukebox, and a mural of the famed mathematician Alan Turing overlooks a lightning-spewing Tesla coil built by one of the operation’s members. People turn to the Concoctory—one of several hundred “makerspaces” around the country—to break the routine of staring at computer and TV screens, Lucky tells me. Here, through all-access classes and shared equipment, folks learn how to solder, code, screen print, even how to pick locks. Some people learn the skills simply for fun, but these efforts can also be career boosters. Lucky, for example, was featured on the popular do-it-yourself website Instructables.com thanks to a clever hack she invented to prevent earbuds from falling out, and a connection forged at the Concoctory led to a gig at a local startup. “There is no one telling you what you can and cannot do,” she says. I’m invited to attend an upcoming “Intro to 3-D Printing” class. I imagine using the handmade full-body scanner to produce a miniature action figure of myself. The action figure isn’t meant to be. A few weeks after my visit, the allvolunteer Concoctory, which relied on monthly memberships and donations to stay afloat, ran out of funding and had to close its doors. The space later reopened as a for-profit art
incubator called Cabal Enterprises, but developments like this hint at what may be the biggest challenge facing the maker movement: Is it possible for the D.I.Y. revolution to grow and thrive while remaining true to its individualistic and countercultural spirit? Is it possible to create a sustainable business out of cultivating wannabe makers like myself?
C
RAFTSY CO-FOUNDER and CEO John Levisay didn’t set out to create the ultimate online teaching tool for makers. In 2010 the former Ebay executive helped launch an online education company, Sympoz, to teach classes on a range of subjects. But he and his colleagues soon discovered their most popular offerings weren’t courses on personal finance or wine tasting but instead those on quilting and knitting. At first these tech-averse subjects seemed incredibly niche, but Levisay realized they were actually “first-paragraph hobbies,” the type of activities that are integral to a person’s identity. My name is Jane, I’m from New Jersey, and I’m a quilter. This subset fuels a $3.5 billion annual quilting industry, part of the $30 billion U.S. crafts market. Now they’ve turned to the Internet to improve their handiwork. This led to the 2011 launch of Craftsy, an online platform that fuses seemingly old-fashioned subjects like quilting and cake decorating with a how-to program that’s anything but antiquated. The company uses painstaking standards to hire teachers, and then films them in carefully scripted, three- to five-hour HD video tutorials that are divided into lessons. The classes are uploaded onto a slick Web platform, which tracks class progress across multiple devices, allows for online Q-andA sessions between students and teachers, and offers Craftsy-brand tools tailored to each course.
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“We are in many ways the bridge between Pinterest and Etsy,” Levisay says. “You see something cool on Pinterest, and you can go buy it on Etsy. But what if you want to make it?” Craftsy’s subject matter isn’t the only way the company is going against the grain. Flying under the tech radar in Denver, the company, which produces hundreds of new classes each year, has been outgrowing one office space after another and now boasts more than 200 employees. Their millions of users are mostly female and over age 40. “I honestly wonder if there is any other site out there with such a large majority of users in their 60s and 70s,” says Levisay. And while many are questioning whether online education programs can ever make money, Craftsy has been charging for classes from the get-go—they earned more than $24 million in revenue in 2013, double that of the previous year. Some Craftsy teachers, meanwhile, are becoming quasi-celebrities. Take Jessica Harris. Before 2008, the Portland, Oregon–based stay-at-home mom had never baked a cake. Then she started using her engineering background to replicate hot decorating trends for her kids’ birthday cakes. When she blogged and posted YouTube videos of her techniques on her personal website, they became major hits. So when she heard about Craftsy in 2012, she applied to teach a class. Just two days after “Clean & Simple Cake Design” went live, Craftsy had raked in $29,000 in revenue. Since then Harris has added two other courses and logged over 35,000 total enrollments. She spends hours each week answering student questions online. Before teaching, Harris never had a Facebook page; now she has 70,000 likes—and counting. With the commission from class enrollments, she earns a middle-class income from something she still considers a parttime hobby. “It’s been crazy,” Harris
I couldn’t remember what those sticks were called that you knit with. “Needles,” my wife told me, shaking her head. says. “For me and my family, it’s been a huge blessing.” Considering her track record, Harris seemed as good an instructor as any to turn me into a maker. I signed up for “Clean & Simple Cake Design,” along with “Knit Lab,” a course designed for knitting novices. Never mind that I’d never before baked a cake or that I couldn’t remember what those sticks were called that you knit with. (“Needles,” my wife informed me, shaking her head.) I reassured myself that it would be, ahem, a cakewalk. Then I read the courses’ supply lists. As I scanned the several dozen tools and materials I’d need for Harris’ class, I realized it might not have been wise to learn cake decorating from a construction engineer. Along with items I’d never heard of, like black dragées and fondant smoothers, my design arsenal was also supposed to include X-Acto knives, a construction level, and a pasta machine. Was I putting together a cake or remodeling my kitchen? After scouring a local grocery store for the obscure ingredients, I returned home to discover we didn’t own an electric mixer—something that’s apparently necessary to, you know, mix frosting. I ventured out again and returned with a hand mixer, only to learn that a stand mixer was preferable since the Swiss meringue buttercream recipe
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demanded that I blend the ingredients for 30 minutes. I attempted to transform my hand mixer into a stationary version, precariously balancing it on my coffee grinder and positioning beneath it a mixing bowl nestled in a bed of oven mitts. I was impressed with my ingenuity—my very own hack— until it began disgorging frosting wads halfway across the kitchen.
The knitting materials were less daunting, just needles and yarn. I ventured to Tea for Ewe, a Denver tea shop and knitting store, where co-owner Robbie Sattes walked me through intricacies I’d never imagined: wooden versus metal needles, wool versus cotton yarns, superwashed versus nonsuperwashed wools. When I was properly outfitted for my undertaking,
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I asked Sattes for advice. “Relax,” she said. She must have seen the fear in my eyes.
T
HE CHICKEN NOODLE soup calamity wasn’t the end of my cakedecorating woes. When I frosted the layers they turned out splotchy and uneven, unlike the immaculate planes of white Harris produced. And after I prepared the marshmallow fondant my kitchen counter resembled the final scene in Ghostbusters, after they’ve blown up the Stay Puft Marshmallow Man. It was tempting to blame Harris’ instructions for my blunders, but the truth crystallized after perusing other students’ comments on the site, most of whom apparently produced perfect cakes with ease. Eventually I launched an existential rebellion: Why does it matter if the top of my cake isn’t perfectly level? What’s the harm if there are crumbs in my crumb coat? Won’t all attempts at aesthetic perfection be laid to waste at the hands of my hungry children? My wife, too, was tiring of the endeavor. “We don’t have enough time to be crafty,” she exclaimed while helping stem the damage inflicted upon our kitchen. I understood her point. Between balancing two careers and raising a family, our lives appeared too busy for hobbies. Why waste time baking and decorating a cake when you can grab one from the supermarket? Why knit a sweater when you can buy one for the price of the yarn? The more I mulled it over, the more making stuff felt like a luxury—a luxury we couldn’t afford. But then something happened. I started having fun. My fondant spread out perfectly under my rolling pin and clung to my buttercream without a wrinkle when I draped it over my cake. My mood continued to lighten as I carved
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decorative ribbons out of dyed fondant and sculpted flower petals out of modeling chocolate. It was like being a kid again, building with Legos and playing with clay. The same thing occurred with my knitting project. After struggling at first to grasp the concept of slipping stitches from one needle to the other, I eventually fell into a groove. As the stitches
accumulated, I stopped responding to email alerts and ignored my wife’s calls to dinner. My mind settled into a relaxed, meditative state, and the needles and yarn felt good between my fingers. And it was gratifying to be creating something tangible, something with substance, unlike all the gigabytes that amass on my computer.
;\Ia )_PQTM
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I had fallen into a state of “flow,” the concept coined by psychologist Mihaly Csikszentmihalyi—I was so engaged in the process that nothing else seemed to matter. Flow is a joyful, even rapturous, experience, and as scientists are beginning to discover, it might offer health advantages. “For a while, we thought the connections we had in our brains were all that we had—that we couldn’t make any more. But we now know that is not the case,”
The meditative state triggered by repetitive processes may decrease anxiety. says Catherine Carey Levisay. “And in a lot of these crafts, like sewing, knitting, cooking, and making music, you are pulling from different parts of the brain. As you do that, you’re building new connections in your brain and strengthening the connections that are already there.” She isn’t saying this just because she’s married to Craftsy’s CEO. She’s a clinical neuropsychologist who’s studied cognitive impairment. She says evidence is mounting that hobbies like quilting and sculpting can help protect against dementia. While other intellectual tasks like crossword puzzles or sudoku can have similar benefits, the process of physically making stuff could offer additional perks. The meditation-like state triggered by repetitive processes may decrease depression and anxiety, which is why Sattes, owner of Tea for Ewe, told me that many of her knitting customers are law students studying for the bar.
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Then there’s the ego-boosting sense of accomplishment that comes with creating something from scratch. “To me, the process of making is probably more impactful than the product you make,” says Dougherty at Maker Media. “When you get frustrated, you simply work through it.” Finally, there might be an added plus for guys like me who delve
into these hobbies. “Men are underrepresented in this world,” Catherine Carey Levisay says. “You might end up with a fan group.”
A
FTER 10 HOURS, my cake was perfect. The white marshmallow fondant enveloping my two layers of vanilla cake was smooth, the
diagonal blue ribbons of icing that stretched around its circumference were crisp and tidy, and the red chocolate flower I’d sculpted by hand and positioned on its edge looked good enough to, well, eat. The results of my knitting project were slightly less impressive: two cramped hands and a semidecent navy blue scarf of alternating knit and purl stitches—perfect for a very small, unkempt doll. After staring blissfully at my cake for far too long, I decided it was time for the final test. I retrieved from a cabinet the crystal cake knife I hadn’t used since our wedding day, carefully sliced a wedge, and served it to my son. He eagerly gobbled up a forkful—then promptly spit it out. “It’s disgusting,” he said. That was OK. As I’d learned, it was the process that mattered, not the end product. Plus, while both were enjoyable, I don’t plan on sticking with cake decorating or knitting for the long haul. What mattered was that I’d found it was possible—and enjoyable—to take time out of my life to be a maker. I just have to discover what sort of stuff I want to make. Maybe I’ll look into other Craftsy classes, like woodworking or cooking. I know my wife would appreciate my learning to make gnocchi like a pro—especially after I ruined her noodle soup. In the meantime, there’s one last task planned for my beautiful cake. “Let’s destroy it!” I grunt to my son. With whoops of joy, we tear into my creation, fondant ripping and cake chunks flying. Unmaking, it turns out, is just as fun as making. Joel Warner is the co-author of the recently published The Humor Code: A Global Search for What Makes Things Funny Funny. He writes for Wired, Wired Slate, Grantland, Grantland and Bloomberg Businessweek.
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Your Adventure In
Oklahoma City FOOD FOR ALL
Get There
Essential info for planning your trip
Fly Here Will Rogers World Airport (OKC) flyokc.com Get Around The free Downtown Discovery shuttle circuits downtown and Bricktown. For two-wheeled transport, rent a bike from Spokies at one of seven bike-share kiosks. embarkok.com, spokiesokc.com
PHOTOGRAPHY xxxxxxxxxxxxxx
OKC’s first food truck park, Bleu Garten, offers a variety of eats.
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BY MEREDITH CAREY
A thriving entertainment district, a fresh food scene, and plentiful outdoor activities prove that Oklahoma is more than just OK. But before we make a break for the Sooner State’s capital, we’d like to know a bit more about you. So, are you an...
Outdoor Adventurer PA G E 9 6
Foodie
PA G E 9 8
History Buff PA G E 1 0 0
Urban Explorer PA G E 1 0 2
PHOTOGRAPH BY RACHEL WATERS
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Adventure In Oklahoma City
Hit the Trail
Hike, bike, or run on these scenic outdoor stretches
FLASH FLIGHT
A ride on the SandRidge Sky Zip averages 80 seconds.
Get Some Fresh Air
The ever-expanding Boathouse District on the Oklahoma River is a haven for adrenaline junkies. Navigate the rope bridges and balance beams of the six-level SandRidge Sky Trail, and then choose your method of descent: a 72-foot ride down the country’s tallest slide, a harnessed free-fall jump, or a quick trip over the water on a 700-foot zip line. Santa gets in on the action this month when these popular attractions receive a holiday twist. boathousedistrict.org
Return in Summer
Warm up to water sports in the Boathouse District
Bert Cooper Trails A favorite among walkers and cyclists, this 9.6-mile loop connects the parks along Lake Hefner, with stops at the lighthouse and marina. okc.gov
Martin Park Nature Center Head here for 2.5 miles of wooded trails and educational programs that cover topics like meteorology and the solar system. okc.gov
Stand-up Paddleboarding Test your balance on an oversize surfboard. Once you’ve mastered standing, try an on-board yoga class. Kayaking Learn paddling basics, or, if you’re an experienced kayaker, improve your skills. Bring the whole family—kids 8 and up can participate in lessons. Dragon Boating Gather a group, and hop into one of the colorful watercraft. Per Chinese tradition, an onboard drummer keeps the beat as everyone rows.
PHOTOGRAPHY COURTESY OF RIVERSPORT ADVENTURES/GEORGIA READ (ZIPLINE), OKLAHOMA CITY CVB (SKYDANCE BRIDGE, LIGHTHOUSE, AND MARTIN PARK NATURE CENTER)
SkyDance Bridge A 20-story sculpture inspired by the state bird tops this pedestrian bridge, which offers an easy walk with stellar city views. okc.gov
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BECAUSE OKC-ING IS BELIEVING It’s no longer a secret – Oklahoma City has the world talking. From the OKC Thunder to the OKC skyline. From our totally unique river watersports to the restaurants and nightlife of Bricktown, Midtown and the Arts District. National monuments and museums. And people whose welcoming spirit built the experience that will surround you. Now is the time to OKC us in a whole new light. —VisitOKC.com—
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Adventure In Oklahoma City The Buzz
Get your caffeine fix at these cafés Elemental Coffee The baristas here are coffee purists. Study the nuances of a particular roast (they change daily) with an espresso or a pour-over. elemental coffee.com
Cuppies and Joe Located in a historic home, this cozy meeting place is a bakery/coffee house that pairs lattes with cupcakes and pie. cuppiesandjoe.com
Coffee Slingers Learn where your coffee comes from when you order a cup at this sunlit spot. The shop prides itself on importing beans directly from Guatemalan farmers. coffeeslingers.com
Always Hopping
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Satisfy Your Cravings
To try some of the city’s best food without table-hopping, head to Bleu Garten, a food truck park that opened in September. Six trucks ring a courtyard filled with tables, a giant Jenga game, and a live-music stage. Among the rotating roster of eateries: Off the Hook, whose smothered seafood fries have a cultlike following; Kaiteki, serving authentic ramen; and the Saucee Sicilian, whose piping-hot pies are cooked in a wheeled oven. Area breweries are on tap at the bar, so you can drink like a local too. bleugarten.com
PHOTOGRAPHY COURTESY OF RACHEL APPLE ( ELEMENTAL COFFEE), CANDI COFFMAN (CUPPIES AND JOE), SLINGERS PHOTOS (COFFEE SLINGERS), AND WILLIAM HIDER (DISTRICT HOUSE)
GRUB HUB
Bleu Garten hosts food trucks seven days a week.
Our favorite local breweries
Anthem Head brewer Matt Anthony got his start with a Mr. Beer home-brew kit. Now, he makes six year-round beers as well as special releases. Try the tart, oakaged Babalon. anthembrew ing.com Roughtail Never shying away from flavor, this brewery puts out bold suds like the bitter-citrus Roughtail IPA and the chocolaty Polar Night. rough tailbeer.com Bricktown Pair your stouts and ales with burgers and nachos from the attached restaurant. bricktown brewery.com
District House Order pastries and sandwiches alongside coffee and craft beer. On Monday mornings, drop in for a free cup of joe. district houseokc.com
PHOTOGRAPHY BY RACHEL WATERS (BLEU GARTEN)
11/7/14 2:23 PM
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Adventure In Oklahoma City Fine Dining
Hearty eats with a side of history
Mickey Mantle’s Steakhouse Find memorabilia from the famous Oklahoman’s legendary career, as well as some of the city’s best steaks. mickeymantlesteakhouse.com Cheever’s Café This former flower shop draws crowds for updated comfort food, like short-rib shepherd’s pie. cheeverscafe.com Cattlemen’s Steakhouse Open since 1910, this Stockyards City staple hand-cuts its meat at the in-house butcher shop. cattlemensrestaurant.com
Rest Easy
Drop your bags at a historic hotel
Colcord Hotel Well-appointed rooms and a restored, marbleclad lobby now fill the city’s first skyscraper, built in 1910. A free shuttle takes guests downtown. colcordhotel.com SIGHT TO SEE
The memorial has welcomed more than 4.6 million visitors.
Reflect on History
Nearly 20 years after the tragic bombing of the Alfred P. Murrah Federal Building, almost $8 million in upgrades breathes new life into the Oklahoma City National Memorial & Museum. Follow the investigation that began minutes after the explosion, and hear oral histories of those affected. Then stroll the Outdoor Symbolic Memorial, where 168 empty chairs honor lives lost and a wall of tiles painted by children embodies a brighter future. oklahomacitynationalmemorial.org
The Skirvin Hilton This genteel hotel has been serving travelers since 1911. The opulence extends from the piano bar to the guest rooms. skirvinhilton.com
PHOTOGRAPHY COURTESY OF OKLAHOMA CITY CVB (OKLAHOMA CITY NATIONAL MEMORIAL & MUSEUM), THE AMBASSADOR, COLCORD HOTEL, AND SKIRVIN HILTON HOTEL
The Ambassador The brick exterior of this 1929 office building turned boutque hotel belies what’s inside: 54 modern rooms and, on the roof, a chic bar. ambassador hotelcollection.com
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Adventure In Oklahoma City
On Display
Take in the city’s vibrant art scene Red Earth This center highlights the city’s deep American Indian roots with 1,400 artifacts and works of fine art, many available for purchase. redearth.org Oklahoma City Museum of Art The museum lays claim to one of the world’s largest permanent collections of Dale Chihuly’s glass works. okcmoa.com Paseo Arts District This two-block area houses 22 galleries and studios. Explore them all during the monthly First Friday Gallery Walk. thepaseo.com
In Bricktown, you can stroll canal-side or ride the river.
Take a Neighborhood Tour
OKC’s first warehouse district is still quite the bustling hub. In place of cotton producers, entertainment venues and restaurants have transformed Bricktown into a buzzing, pedestrian-friendly zone. One block from Chesapeake Energy Arena, home of the Oklahoma City Thunder, it fronts a scenic, mile-long canal. Head to TapWerks Ale House to choose from 200-plus beers, the American Banjo Museum to hear some twang, or Bricktown Candy Co. to indulge your sweet tooth. welcometobricktown.com
Around Town
Four more stops that are uniquely OKC
National Cowboy Western & Heritage Museum Examine real-life rodeo gear and paintings by Western artists along with other artifacts. nationalcow boymuseum.org
Myriad Gardens Even in the winter, this 15-acre oasis has flora in spades. Explore tropical plants in the 13,000-squarefoot greenhouse. myriad gardens.org
Oklahoma City Zoo At one of the oldest zoos in the Southwest, you’ll find everything from okapi and western lowland gorillas to the endangered harpy eagle. okczoo.com
Vast See the city from 700 feet up when you snag a table at this finedining spot on the 49th floor of Devon Tower, OKC’s tallest building. vastokc.com
PHOTOGRAPHY COURTESY OF OKLAHOMA CITY CVB (BRICKTOWN), NATIONAL COWBOY MUSEUM, CARL SHORTT JR. (MYRIAD GARDENS), OKLAHOMA CITY ZOO, AND VAST
THE DRIFTERS
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Adventure In Oklahoma City
URBAN RETREAT
Bicentennial Park anchors downtown OKC.
Vital Stats
A closer look at OKC’s growth Metropolitan Area Projects The $360 million improvement program was funded by a temporary one-cent sales tax approved by city voters for new and upgraded sports, entertainment, cultural, and convention facilities. All-Ages Appeal Census data shows the city is one of the most popular The specs are: for millennials. But it’s not just½ for Page the 18 to Horizontal 34 set; Forbes named it one of size: 7.5" x 5.125" theTrim best places to retire.
Live area: 7.0" x 4.625" x 5.375"
“I love the energy in this city and the excitement about the future. For instance, over the past 20 years, private investment in Oklahoma City has exceeded $5 billion, creating a perfect environment for economic growth. Will Rogers World Airport is part of that growth. We have several projects under way, including the development of 1,000 acres of airport property and a terminal expansion project. What’s not to love?” —Mark Kranenburg, Airports Director, Oklahoma City Department of Airports
“The people of Oklahoma City are known for being friendly and hard-working, and that translates into good business partnerships and economic development, a thriving cultural and arts community, a fantastic food scene, and a genuine sense of pride in our city. Our citizens are willing to support public improvement projects through sales tax, and there are so many generous leaders that contribute to meaningful funds for the betterment of the city.” —Jane Jenkins, President and CEO of Downtown Oklahoma City, Inc.
“The Hal Smith Restaurant Group is proud to call Oklahoma home. Our concepts vary from burger joints and high-end steakhouses to Mexican and seafood. Several of our flagship restaurants have locations in Oklahoma City, including Charleston’s, Mahogany Prime Steakhouse, and Redrock Canyon Grill. We have anything your taste buds desire in OKC.” —Hal Smith, CEO, Hal Smith Restaurant Group, Inc.
Project 180 This $176 million redesign of downtown streets, sidewalks, and parks makes the central core of Oklahoma City more pedestrian-friendly. Corporate HQ Oklahoma City is home to two Fortune 500 companies: Devon Energy and Chesapeake Energy. Sonic Drive-In and Hobby Lobby are also based in OKC. PHOTOGRAPHY COURTESY OF OKLAHOMA CITY CVB
OKC: Open for Business
Home Life OKC is among Bleed size: 7.75" America’s most affordable cities, with a cost of living 7 percent below the national average. According to home buying website Zillow.com, the median price of homes currently listed is $165,330.
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#SeeOKC See it. Share it.
: ontal x 5.125" " x 4.625" 75" x 5.375"
H&8th Night Market © Nathan Poppe
Oklahoma City is a city on the rise. But don’t take our word for it, experience firsthand our eclectic local shopping, fine dining with a Midwest twist, vibrant nightlife and inspiring attractions.
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SPIRIT OF FLORIDA
TRAVEL PROMOTIONAL SERIES
Florida BY BR I A N K E AGY
A vacationer’s paradise featuring a sublime assortment of beaches, worldclass restaurants, luxurious resorts, and a collection of theme parks unlike anywhere else in the world, the Sunshine State is a place you’ll want to flock to again and again. Our sunny travel guide takes you there. CONTINUED ON PAGE 110 106 SOUTHWEST DECEMBER 2014
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TRAVEL PROMOTIONAL SERIES
PHOTOGRAPHY COURTESY OF VISIT SOUTH WALTON
Visitors to South Walton enjoy stunning sunsets from the area’s sandy beaches.
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TRAVEL PROMOTIONAL SERIES
North Florida
Spanning a diverse stretch of the Sunshine State, North Florida includes South Walton’s 16 distinct beach neighborhoods in the Panhandle. Head east for Ponte Vedra Beach’s graceful palms, rolling dunes, and Atlantic surf. What do east and west have in common? Stunning views, creative cuisine, and adventurous attractions.
DO With 40 percent of South Walton’s land preserved for nature, locals have coined the term “ecosploring” to describe exploration of the area’s state parks, dune lakes, and coastal forests. Karl Renelt, owner and head guide of Into the Wild Eco Diversions, offers interpretative sailing, hiking, biking, and kayaking tours that weave together his wealth of environmental and historical insight. SEE Looking for the scoop on attractions in the Northwest Florida region? Join the #DiscoverNWFL campaign, developed by the Florida Department of State to help locals and visitors alike share the area’s gems via social media. Some hashtagged highlights: The Marianna Caverns are part of the only state park in Florida that offers cave tours to the public; the Museum of Florida History promotes artifacts and eras unique to Florida’s development; and the Pensacola Lighthouse and Museum delivers panoramic views of the Pensacola Pass. RELAX In a state that goes to great lengths to welcome visitors, The Pearl in
The Pensacola Lighthouse has a view of three historic forts.
Ponte Vedra Beach on the Atlantic Ocean.
Rosemary Beach had to truly earn its spot on top of the 2014 Condé Nast Traveler Reader’s Choice Awards given to Florida’s 15 best hotels. Intimate in scale and classically fashioned like its namesake, the luxury resort’s 55 guest rooms receive a modern twist with in-room iPads and Apple TV. Ensuring that South Walton doesn’t have all the fun, Florida’s northeast tip is spotlighted by the landmark Ponte Vedra Inn & Club. Situated 20 miles southeast of Jacksonville, this AAA Five Diamond oceanfront resort has been dazzling guests since its opening in 1928. Sports enthusiasts can take advantage of the Winter Sports Package, which includes lodging and unlimited golf and tennis through January 2015.
SELECTIVE SEARCH
Exploring the Sunshine State is a pursuit meant for two. Selective Search, North America’s leading matchmaking company since 2000, is dedicated to helping exceptional commitment-minded men and women throughout the country find the love of their lives. The firm’s proprietary Meet Your Future process merges sophisticated technology with their relationship experts’ well-honed intuition to identify your perfect match. The proof? An industry-topping success rate of 87 percent. Visit selectivesearch. com to get started.
PHOTOGRAPHY BY DUNCAN MCCALL (LIGHTHOUSE)
SPIRIT OF FLORIDA
SAVOR South Walton’s culinary scene is as delicious as its sugary beach environs. You’ll find The Bay at the foot of the U.S. Highway 331 bridge, where renowned chef Jim Shirley welcomes docking boaters and landlubbers alike with Southern Fusion dishes, sushi, tapas, and a celebrated happy hour. Meanwhile, Vue on 30A lives up to its name with stunning views of the Gulf from its setting on Santa Rosa Beach.
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Discover the History and Cultural Heritage of
Northwest Florida
Pensacola Lighthouse Photo: duncanmccall.com
Stretching along the Florida Panhandle from Pensacola to Tallahassee, Northwest Florida offers a unique experience, unlike any other in Florida. Dating back over 12,000 years, Florida’s cultural and historic landscape is very diverse.
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Experience the rich cultural traditions of Northwest Florida through historic and archaeological sites, maritime heritage, shipwrecks, parks and local museums. Located just a short flight away, your Northwest Florida experience awaits.
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Central Florida
GL HOMES
SPIRIT OF FLORIDA
A family-friendly collection of destinations that attract visitors from across the globe, Central Florida’s endless array of attractions means you’ll never run out of things to do. Whether you’re visiting Orlando, St. Petersburg, or somewhere in between, creating indelible memories is effortless.
When it comes to retirement living, Valencia Lakes in Tampa, Florida, is a paradise that awaits your discovery. At the heart of this community is a waterfront recreation area that offers resort-style amenities year-round. The 27,000-squarefoot clubhouse boasts a social hall for events, a fully equipped fitness center, and an exquisite bistro and bar. Relax in the Florida sunshine at the pool, get some exercise, or let the fulltime lifestyle director organize events for you. Visit glhomes. com to request a free brochure.
Charley’s Steak House grills seafood over a 1,200-degree custom pit.
SAVOR Central Florida’s restaurant choices form an impressive list, and the 10 award-winning eateries owned and operated by restaurant group Talk of the Town rank among the finest. Each establishment serves USDA Prime and Choice steaks aged and grilled over wood-burning pits. Charley’s Steak House offers a wide variety of steaks, while FishBones serves the freshest seafood flown in daily, and MoonFish specializes in inventive cuisine inspired by global influences. Though nothing beats chowing down on fresh seafood while actually in Florida, Frenchy’s Stone Crab Company can satisfy your craving
anywhere in the country with stone crab claws shipped fresh from their boats overnight. But if you’re in the Sunshine State, make your way to one of Frenchy’s four restaurants in Clearwater Beach (and another location 10 miles north in Dunedin)—you don’t want to miss their famed super grouper sandwich. SEE Take a break from St. Petersburg’s powdery beaches to hear the roar of Indy cars speeding along a waterfront street course. The Firestone Grand Prix of St. Petersburg features a weeklong, festival-style atmosphere culminating in a weekend of racing, March
Central Florida is home to Florida Hospital, recognized this year by U.S. News & World Report as being among the top 3 percent of hospitals in the country. The organization is nationally ranked in 10 specialties, bringing patients from across the globe who seek out the expertise of their renowned physicians and researchers. With 23 hospitals and dozens of outpatient facilities across Florida, Florida Hospital continues to fulfill their mission of extending their healing ministry with compassionate and quality health care.
PHOTOGRAPHY BY MICHAEL LOWRY PHOTOGRAPHY
FLORIDA HOSPITAL
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AMERICAN TOURISTER
27–29. IndyCar Series, Indy Lights, and American Le Mans professional automobile racing is joined by concerts, air shows, family entertainment, rides for kids, exhibits, and more. DO Bigger is definitely better at LEGOLAND® Florida Resort, the largest LEGOLAND Park in the world. Throughout the 150-acre interactive theme park, families can choose from more than 50 rides, shows, and attractions that include a water park and The LEGO® World of Chima presented by Cartoon Network. Adding to the fun in Winter Haven, located just one hour from Orlando and Tampa, the LEGOLAND Hotel will open in 2015. Wildlife takes center stage at Orlando’s Gatorland, a 110-acre theme park and wildlife preserve showcasing thousands of alligators and crocodiles, as well as an aviary, petting zoo, and nature trails. Get an adrenaline rush with a ride on the Screamin’ Gator Zip Line, which soars guests high above gators and Cuban crocodiles, and the White Gator Swamp, home to four of the rare, ghost-faced creatures.
RELAX Ready to be treated like a rock star? Relaxation meets exhilaration during a stay at the Hard Rock Hotel® at Universal Orlando® Resort, where the property’s 650 luxurious rooms place you at center stage among a wealth of impeccable accommodations, recreation, and personal service. Highlighted by a giant waterslide, underwater speakers, and a sandpit, the palmlined, 12,000-square-foot pool keeps the beat going. The AAA Four Diamond Award® winner’s star-studded amenities include the legendary Palm Restaurant, and with exclusive themepark benefits that include the ability to skip regular theme park lines all day, you’ll feel like an A-list celebrity.
1) Ponchos Come ready for rain showers or wet rides. 2) Sunscreen Remember, you’re in the Sunshine State! 3) Sunglasses Don’t forget to protect your eyes, too. 4) Bathing suits Plenty of pools will be waiting for you to take a dip. 5) Light jacket Florida can get cold at night! 6) Comfortable shoes One thing you can count on? Plenty of walking. 7) Camera Don’t miss any priceless memories. 8) Backpack Something has to hold all this stuff! 9) Autograph book Bring a fat pen— signing with those character gloves can be tough. 10) Mouse ears Enough said!
PHOTOGRAPHY © 2013 CHIP LITHERLAND PHOTOGRAPHY INC. (LEGOLAND)
SPIRIT OF FLORIDA
Clearwater Beach anchors the Central Florida coastal scene.
It’s hard to imagine anywhere in the world more fun than Walt Disney World. We asked American Tourister, the official luggage of Walt Disney World and Disneyland Resorts, to put together a Top 10 packing list to help you pack more fun at Disney.
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TRAVEL PROMOTIONAL SERIES
South Florida
From the natural beauty of Sanibel Island to the glamour of Palm Beach, Fort Lauderdale, and Hollywood, South Florida blends art and entertainment, beach culture, and countless attractions into a region impossible to replicate.
SPIRIT OF FLORIDA
Fort Lauderdale is a wealth of scenic waterways.
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SAVOR Seminole Hard Rock Hotel & Casino Hollywood has added to their impressive repertoire of live-action table games, slot machines, and the 5,500seat Hard Rock Live concert arena with the opening of a contemporary Japanese restaurant. Chef Alex Becker’s international experience at highly acclaimed restaurants Nobu and Katsuya has helped him orchestrate a talented team that also includes executive sushi chef Shuji Hiyakawa of the famed Morimoto restaurant empire. Locally harvested ingredients in perfect tune with an expertly curated selection of fresh fish are uniquely designed for a personal dining experience.
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Florida Hospital is ranked the #1 hospital in the state of Florida for the second year in a row. And ranked nationally in ten specialties.
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We thank you for trusting us with your care. We thank our clinicians for their commitment to excellence.
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RELAX What blends seamlessly with the pristine white-sand beaches, shelling, fishing, boating, and wildlife of Sanibel Island? The obvious answer is Sundial Beach Resort & Spa, sparkling from a recently completed $5 million renovation. Relaxing luxuries include the Kay Casperson Lifestyle Spa & Boutique, providing guests a rejuvenating escape and a pool deck complete with private cabanas. Sundial’s six new soft tennis courts and full-time tennis pro, onsite bicycles, and sea kayaks (which guests can use for free) mean you won’t have to look far for ways to stay active. The family-oriented accommodations include an ice cream and pizza parlor, the Sea Breeze Café, and a new Sea School.
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The Atlantic Ocean serves as the dramatic backdrop for the AAA Five –Diamond rated Ponte Vedra Inn & Club. 250 luxurious rooms and suites, beach, golf, tennis, fitness, spa, fine dining, shopping and award-winning award hospitality since 1928. Attractive rates and packages are available.
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HEALTH PROMOTIONAL SERIES
FOCUS ON HEALTH RESOLUTIONS
Health Resolutions BY BR I A N K E AGY
Forming a new commitment to your health is easy, but actually following through requires real resolve. Fortunately, for every common wellness concern there’s a smart solution that will place you on the path to a healthy, happy new year. DECEMBER 2014 SOUTHWEST
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FOCUS ON HEALTH RESOLUTIONS
Nutrition is critical to heart health.
NATURAL WELLNESS When a new year’s on the horizon, it’s human nature to reflect on various aspects of our lives. But what if that reflection is a reminder of the recurring health issues that make simply getting through the day a constant battle? According to the Hotze Health & Wellness Center in Houston, the cause could be hormonal imbalance and low thyroid function. Symptoms can include fatigue, insomnia, unexplained weight gain, difficulty concentrating, migraines, recurrent and chronic infections, joint and muscle pain, depression, mood swings, cold hands and feet, and hair loss. If this sounds like you, don’t let these symptoms keep you from participating in life to the fullest. Replenishing your hormones can help alleviate these symptoms and restore your energy. “After all, true wealth is found in good health, and without it, it’s difficult to enjoy your friends, family, and your life,” says Dr. Steven Hotze, founder and CEO of Hotze Health & Wellness Center. “Don’t wait to take charge of your health.” HEALING HEARTS Ever heard the old adage, “early to bed, early to rise?” You can actually take this saying to heart when it comes to cardiovascular health and overall wellness. Dr. Ken Fujise, director of the division of cardiology at the University of Texas Medical Branch in Galveston, is living proof. The day begins for Dr. Fujise each morning between 4 and 4:30 a.m. with a cup of green tea before he prepares for the day by perusing emails, reading, writing grant
proposals, and working on clinical research papers. Of course, a well-rounded lifestyle conducive to heart health is more than just getting a good night’s sleep; it should always include exercise and nutrition. Fujise heads to the UTMB Field House at 5:30 a.m. to swim laps for 30 to 40 minutes on an empty stomach. Then it’s back to his home for a heart-healthy breakfast he eats each day with his wife: a special salad he developed that includes lettuce, seafood, wasabi, eight kinds of vegetables, ginger, olive and sunflower oils, vinegar, whole jalapenos, and mozzarella cheese.” I have to live the healthy lifestyle that I preach to my patients,” Fujise says.
BY THE NUMBERS A 2014 survey conducted by the University of Scranton and published in the Journal of Clinical Psychology revealed the Top 10 New Year’s resolutions Americans committed to over the past 12 months: 1) Lose Weight 2) Get Organized 3) Spend Less, Save More 4) Enjoy Life to the Fullest 5) Stay Fit and Healthy 6) Learn Something Exciting 7) Quit Smoking 8) Help Others in Their Dreams 9) Fall in Love 10) Spend More Time with Family
STRENGTH OF MIND As we age, mental stimulation can play a key role in maintaining
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Precision cancer treatment is
changing the way we fight lung cancer What started out as pain in her chest, turned into a long battle with lung cancer. Ursula decided to go to Cancer Treatment Centers of America® to explore treatment options.
Ursula Hull, Lung Cancer Patient, and Dr. Daniel Nader
With advanced genomic tumor assessment, Ursula’s physicians were able to offer her a specific, targeted therapy based on her genetic make-up. This is precision medicine on a truly personalized level—and it’s helping us provide the individual care our patients deserve. “When I saw how they could use my genetic markers to pinpoint my treatment options, I was just amazed. I am very, very pleased I came to Cancer Treatment Centers of America.”
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HEALTH PROMOTIONAL SERIES
DO IT YOURSELF
FOCUS ON HEALTH RESOLUTIONS
Confiding in your spouse or loved one can be one method of coping with depression.
or even improving our quality of life by boosting brainpower. The Cognitive Therapeutics Method™, a patent-pending cognitive stimulation program developed by the scientific division of in-home care provider Home Care Assistance, aims to enhance mental acuity while delaying the onset and slowing the progression of symptoms that mark cognitive deterioration. Consistently updated to reflect the latest findings and best practices, these activities target a wide array of cognitive domains including memory, executive functioning, attention, language, visual-spatial perception, and some noncognitive domains. Implementing the program one-on-one in the comfort of their home allows clients to function optimally by avoiding the confusion and distress that come with an unfamiliar environment. BEATING THE BLUES While depression may strike at any time, the stress and anxiety of the holiday season can take a particular toll on our mental and emotional well-being. Stephanie Moore, a survivorship practitioner and clinical
nurse specialist at Cancer Treatment Centers of America in Tulsa, Oklahoma, shares the warning signs of depression, along with ways to address it. Signs of depression include: • Change in sleeping habits • Decreased appetite or change in eating patterns • Constant fatigue or low energy • Trouble concentrating • Loss of enjoyment in regular activities Coping methods can include: • Communication. Talk to your spouse or loved one about how you are feeling. • Make an appointment with your doctor. Clinical depression lasts for more than two weeks, so it’s important to be truthful about how long you have been struggling with symptoms. • Take action. Be willing to try different medications and dosages. If the idea of an antidepressant scares you, try a more natural approach like mindbody therapy, regular exercise or spiritual activities.
Holiday meals are something to look forward to the entire year—until you step on the scale following all that joyful consumption. The Mayo Clinic has whipped up a guide of healthy substitutions for common ingredients that can help you win the battle of the bulge and keep the revelry going. Butter, margarine, shortening, or oil: Applesauce or prune puree for half of the butter, shortening, or oil in recipe All-purpose flour: Whole-wheat flour for half of the called-for amount Sour cream, full fat: Plain, fat-free or low-fat yogurt Sugar: Reduce the amount of sugar by half; intensify sweetness with vanilla, nutmeg, or cinnamon
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FOCUS ON HEALTH REOLUSTIONS
HEALTH PROMOTIONAL SERIES
A strong core will help prevent back problems.
PAIN PREVENTION According to Laser Spine Institute orthopedic spine surgeon Dr. Stefan Prada, taking care of your back is a comprehensive health goal that should make every New Year’s resolution list. He advises that back health is more than just being careful—a healthy back requires strong core muscles. “Even if you don’t currently have back pain,
THE CENTER FOR REGENERATIVE MEDICINE A NON-SURGICAL TECHNIQUE TO FIGHT AGAINST ARTHRITIS AND SPORTS INJURIES
The Knee Diaries: SJ is a 60-year-old male with the chief complaint of knee pain who visited The Center for Regenerative Medicine over a year ago. He was diagnosed with bone-on-bone osteoarthritis of the left knee, causing much pain and discomfort; at that point he was told only a total knee replacement could help him. He is otherwise healthy. On exam he had point tenderness to the medial side of the left knee (medical lingo: inner side). An X-ray showed severe arthritis of the knee (X-ray on the left). Patient started receiving treatments at The Center for Regenerative Medicine. Today he is feeling better (X-ray on the right). This is how it works: The physician introduces Cell Therapy into damaged, arthritic cells by means of a precise injection. This process is followed by several other modalities, including Collateral Artery Flow Exercises (C.A.F.E.), in order to accelerate the process. Depending on tissue damage, severity of the condition and the size of the joint that needs to be injected, people usually need a series of 1 to 6 treatments to improve. There is usually no downtime, and people can go back to their usual activities or work immediately. The treatments can help most musculoskeletal problems such as low back pain, neck pain, knee pain, shoulder pain, whiplash, sciatica, tendinitis, sprain, strains, torn ligaments and cartilage damage. Located in Miami, Florida, The Center for Regenerative Medicine includes a team of professionals that are dedicated to improve your quality of life, paving the way to enhance the science of non-surgical orthopedic medicine. World champions, sports legends, professional and amateur athletes, dancers, and people with just plain pain and arthritis go to The Center for Regenerative Medicine for nonsurgical orthopedic care. Using the facility to improve their condition, thousands of successful cases have been treated over the past nine years.
For more information and to read more on “The Knee Diaries”, please visit www.arthritisusa.net or call (305) 866-8384, International: (305) 866-6995.
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investing in your muscles will help prevent future problems,” Prada says. “You can strengthen your core muscles through exercises such as Pilates and yoga.” In addition, maintaining proper body ergonomics is important to overall back health. Ergonomics is simply the position of your body while performing a task—even something as simple as sitting at your desk. For those in sedentary environments, Prada recommends breaks every 15 to 30 minutes to stretch, and the use of correct lumbar support as preventive measures. Overall, taking strides to lead a healthy lifestyle increases the odds that you are protecting your back.
Manage joint pain with stem cell therapy.
CUTTING-EDGE CARE Even the healthiest intentions can fall apart if joint pain from orthopedic injuries or arthritic conditions work against your ability to pursue a functional level of activity. The Center for Regenerative Medicine in Miami is a specialized facility offering a variety of treatments to alleviate and manage joint pain. Dr. A.J. Farshchian, medical director for the Center, utilizes orthopedic medicine and nonsurgical treatments to care for injuries of the spine, knees, and shoulders.
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Itchy, scratchy, desert dry, Teary, trashy, crusty, stye, Sticky, burning makes you cry You rub and rub and rub your eye!
If you suffer from any of these symptoms, ask your eye care professional about BlephEx™, a breakthrough procedure in the treatment of blepharitis. Blepharitis is a low-grade inflammatory disease of the eyelids, responsible for up to 90% of all dry eye disease. FINALLY RELIEF,...GIVE YOUR EYES A REST, WITH BLEPHEX™!
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A cutting-edge treatment aimed at accelerating the rehabilitation process, the stem cell therapy that is a hallmark procedure of the Center is designed to assist the body in regenerating new tissue and healing itself. “During the healing process, the body rushes many cells and cell-types to the injected area in order to accelerate the healing process,” Farshchian says. “These cells perform many functions, including release of growth factors into the diseased or arthritic and injured sites, which promotes healing.” HEALTHY IMAGE Addressing cosmetic concerns is not only about identifying aesthetic and health issues that require treatment, but also creating a brighter overall outlook. Berman Skin Institute offers cutting-edge diagnosis and treatments in a compassionate manner that respects patients who range from those with skin cancer and various diseases, to others seeking aesthetic procedures that may allow them to look as young as they feel. Blending state-of-the-art medical technology and research with a dedication to patient welfare, Berman Skin Institute features 60 lasers on-site, in addition to diagnostic and therapeutic ultrasound, radiofrequency, and robotic-assisted surgical treatments that can turn back the aging process. In fact, Dr. David Berman, founder and medical director of the Institute, acted as the principal investigator during clinical trials that led to FDA approval of the popular ARTAS® hair transplant robot. He has been performing the procedure longer than any other physician in the world. “Patients are always asking for the latest advances, and it is a big part of my job to separate out the myths from the facts,” Berman says. “I truly enjoy enhancing the health and well-being of people in my community.”
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Can’t focus? Stressed? Overwhelmed? Can’t focus? The cause may be as simple as a hormonal imbalance. Since 1989, the Hotze Health & Wellness Center has helped over 30,000 patients regain their health and vitality by utilizing all-natural, bioidentical products that restore hormones to optimal levels, strengthen immune systems, and increase energy levels. We replace what is missing. It’s that simple.
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SMART SLUMBER The vast majority of the population should be aiming for seven to eight hours of sleep per night. Anything less could lay the groundwork for throwing your body out of whack and decreasing its ability to ward off infection and disease. The reason? During sleep, your body produces proteins called cytokines, which are essential to fighting infection, stress, and inflammation. The production of infection-fighting cells and hormones is also reduced by substandard sleep. If you’re not getting the proper amount and type of sleep, be sure to seek professional help from a treatment provider such as The Snoring Center, the world’s leading provider of office-based, minimally invasive treatment for snoring and sleep apnea. RESTORING VISION Healthy eyesight can be easy to take for granted. Conditions such as blepharitis, a low-grade inflammatory disease that, if left untreated, results in dry eye syndrome and inflamed, itchy, and irritated eyelids, can develop over time from a variety of causes. A bacterial biofilm laden with exotoxins accumulates along the lid margin and causes this condition. BlephEx™ is a breakthrough procedure in the treatment of blepharitis and dry eye that was invented by Dr. James Rynerson, a board-certified ophthalmologist. A handheld device spins a surgicalgrade micro-sponge that is soaked in a lid-scrub solution along the eyelid margin. This process allows a doctor to completely clean the lids by removing the scurf, debris, crusting, and biofilm that builds up over the years. As a result, the patient’s symptoms are relieved, and they can eventually begin to make their own tears, saving them hundreds of dollars each year on artificial tear solutions and prescription drops.
This advertisement is not an offering; an offering can only be made by a prospectus filed with the referenced state, which filing does not constitute approval. *See our Item 19 for more information.
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Calendar
What’s Happening Your agenda for December and January. DECEMBER 5 SEATTLE
Sing in the Streets SET YOUR SIGHTS ON
Reno, NV • Portland, OR New York City • Tucson, AZ Panama City Beach, FL Seattle • Cambridge, MA Chicago • Atlanta
Don your gay apparel, and get your fa-la-la-la-la on at the Great Figgy Pudding Caroling Competition. Teams from across the region descend on downtown Seattle, staking claims to street corners for the outdoor contest, which raises funds for the Pike Market Senior Center & Food Bank. Over 40 groups suit up in festive garb and belt out both classic carols and updated renditions. (Don’t miss The Beaconettes, who in true Whoville fashion sport wigs piled high with lights, ornaments, and bows.) Vote for your faves, and then groove to a percussive performance by the Seattle Seahawks’ drumline. The party wraps at the Figgy Main Stage, where top teams face off for the ultimate titles. pikemarket seniorcenter.org DECEMBER 13–29 TUCSON, ARIZONA
Admire Bright Lights FORWARD MARCH
The Honda Battle of the Bands showcases top college talent.
Sundown in December means it’s Tucson’s time to shine. For 64 years, the residents of Winterhaven, located on the Old Pueblo’s
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north side, have organized an electrifying extravaganza known as the Winterhaven Festival of Lights, one of the longest running neighborhood holiday displays in the country. Homeowners string up endless strands of colorful bulbs around their houses and in the towering Aleppo pines that dot the streets. The festive displays include everything from flashing lights timed to seasonal music to scenes featuring cartoon characters, like the cheeky minions from Despicable Me. Join the 100,000 revelers who take in the sights and sounds on foot or by bike, hayride, or trolley. It’s guaranteed to make your season merry and bright. winterhavenfestival.org DECEMBER 13 RENO, NEVADA
Imagine a Where’s Waldo scene with a yuletide twist—that’s exactly what you’ll see at the Reno Santa Pub Crawl. More than 15,000 thirsty partygoers slip into red coats and white beards and head for the Biggest Little City in the World, where they raise their glasses and partake in the merriment at over 50 downtown bars, including Abby’s Highway 40, Lincoln Lounge, and Louis’ Basque Corner. Organizers have festivities planned for well before the wassailing gets under way, including the Great Santa Dash
RALLY POINT Merrymakers gather round for the Reno Santa Pub Crawl.
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RENO SANTA CRAWL BY KEVIN CLIFFORD/RSCVA & VISITRENOTAHOE.COM IS LICENSED UNDER CC BY 2.0
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POTATO POTAHTO New York City chefs serve tasty bites at the Latke Festival.
5K, ice skating, and ski deals on Mount Rose in Tahoe. But there’s more to this event than drinks and discounts: Proceeds from the crawl support Reno-area schools. It’s a Claus, er, cause that St. Nick himself would toast to. renosantacrawl.com DECEMBER 15 NEW YORK CITY
Feast on Potato Pancakes
Few foods beat latkes, the flavorful, fried potato pancakes served during Hanukkah. No wonder we’re salivating over the Latke Festival, where 20-plus culinary masters from across the Big Apple—including Sasha Shor of Tres Carnes, Jimmy Carbone from Jimmy’s No. 43, and Olga Potap of Karloff—dish out plates aplenty of decidedly untraditional takes on the tasty treat. Intriguing creations are to be expected: Past entries have incorporated sweet potatoes, butternut squash, and even kimchi, with toppings ranging from duck confit to shellfish and pickled fennel. Put your fork in a few, and then cast your vote for Best Latke, People’s Choice. (Luminaries—including Karen Grinthal of the Food Network and Lee Schrager of NYC/SoBe Wine & Food Festival—are also on hand to determine the Best Latke, Judges’ Choice.) Proceeds benefit The Sylvia Center, dedicated to teaching children healthy eating habits. latkefestival.com
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Calendar DECEMBER 31 PANAMA CITY BEACH, FLORIDA
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Looking for a unique way to ring in 2015? You’ll find it in Panama City Beach at the New Year’s Eve Beach Ball Drop. The countdown starts well before midnight with an all-ages block party along the boardwalk at Pier Park mall. In between getting your face painted, dodging a stilt-walking street performer, or dancing along to live music, take a moment to look up: Suspended above the crowd, you’ll see mesh nets filled to nearly bursting with inflated beach balls. All told, more than 10,000 of them will rain down at 8 p.m. while fireworks burst overhead. Later, as the clock strikes 12, the ball-drop tradition gets a Floridian twist with the descent of a giant, illuminated beach ball heralding the beginning of the New Year. simon. com/mall/pier-park JANUARY 9-10 CAMBRIDGE, MASSACHUSETTS
Make Celtic Melodies
The wind may be howling and the snow may be drifting, but the organizers of Boston Celtic Music Fest would argue there’s no better time to break out the fiddles and start jamming. In warding off the winter chill, BCMFest pays homage to the heritage of Ireland, Scotland, and other Celtic cultures with rousing performances by local artists. Friday night’s Roots and Branches concert highlights Flynn Cohen & The Deadstring Ensemble, Scottish-Appalachian style fiddler Jenna Moynihan, and the combined talents of instrumentalists Laurel Martin and Mark Roberts and dancer Kieran Jordan. On Saturday, Dayfest promises lively music sessions,
©2014 MacNeil IP LLC
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Calendar puppet-themed Dozin’ with the Dinos slumber party. Want to go meta? Make plans to attend the multidisciplinary symposium hosted by the University of Chicago. And if you’re curious about picking up the art yourself, the festival offers hands-on workshops for families, performers, and schoolteachers—no strings attached. chicagopuppetfest.org
PLATES APLENTY Presentation is everything at Portland’s Truffle Fest.
dance lessons, and storytelling. And new this year, Sunday’s BCMFest Academy fills the afternoon with fiddle and bagpipes lessons taught by performers at the Passim School of Music. A chance to take part in the song? It’s music to our ears. passim.org
JANUARY 15-18 PORTLAND, OREGON
Get a Taste for Truffles
Expect culinary intoxication at the Oregon Truffle Festival, where the stars of the show are the American species of the fragrant fungi. (Four of the seven varieties native to North America grow in
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JANUARY 14–25 CHICAGO
PHOTOGRAPHY BY DAVID BARAJAS
Marvel at Marionettes
If your favorite movie is Pinocchio and you consider Jim Henson to be one of the top artists of all time, you’ll adore the inaugural Chicago International Puppet Theater Festival, which sets the stage for both local and international performers of the dramatic medium. Attendees will witness a wide variety of styles at the fest, including shadow puppets, miniature figures, marionettes, and Japanese Bunraku-inspired puppets. Chi-Town’s famed cultural institutions join the act with events presented by Chicago Shakespeare Theater, Chicago Children’s Theatre, Links Hall, the Reva and David Logan Center for the Arts, and more. The Field Museum gets involved too with its Open Mic Puppets event and
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Oregon.) Tag along on a dog-led excursion to see how canines help foragers locate the coveted ingredient. Attend the Black + White dinner series with acclaimed Portland chefs Jason French of Elder Hall, Vitaly Paley of the Imperial, and Sarah Schafer of Irving Street Kitchen. The “Walk on the Wild Side” showcase provides truffle-scented small plates from chefs like Elias Cairo of Portland’s Olympic Provisions and Stephanie Kimmel of Marché in Eugene, plus wine pairings. Head to the Oregon Truffle Marketplace, where you can pick up “diamonds of the kitchen” and truffle-infused foods or check out cooking demos. The festival also hosts events in Eugene and Yamhill. oregontrufflefestival.com JANUARY 24 ATLANTA
Band Together and Make Noise
Since 2003, Honda Battle of the Bands has spotlighted the precision and showmanship of marching bands from America’s Historically Black Colleges and Universities. The eight featured schools—which this year include Tennessee State, North Carolina A&T, and Talladega College— were selected by popular vote from a pool of 38 colleges, and they’re raring to fill Atlanta’s Georgia Dome with electrifying energy. This ain’t your average band show: The groups move beyond traditional marching formations by infusing hip-hop elements into their performances, including flying flags, spinning pom-poms, and musicians pop, lock, and dropping it on the field. The bands won’t be the only ones making some noise: When you’ve got a stadium packed with 50,000 fans, things are bound to get loud. hondabattleofthebands.com
LOCATED ACROSS THE STREET FROM DOWNTOWN GRAND
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See Spot fly. Your best friend is trying to tell you something. With Southwest Airlines® pet fares, you can bring your small dog or cat with you in the cabin on your next flight. Plus you’ll be enjoying one of the lowest pet fares in the industry. Call 1-800-I-FLY-SWA® to book or for more information, go to southwest.com/pets.
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The LUV Classic and Party has never been about birdies or the back nine. It’s always been about the kids. At Southwest,® we’re humbled to have sponsored the 29th annual LUV Classic golf tournament and party, benefiting Ronald McDonald House Charities.® SM
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We are very proud to say we donated $640,000 to the Ronald McDonald House Charities® this year. Thanks for the generous donations from our special sponsors—Boeing, ERMC IV LP, Honeywell, and McDonald’s Corporation. Together with our sponsors, we hit new heights by passing the $15 million mark in the total amount donated over the last 29 years.
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Fun!
Shades of Meaning BY M Y L E S M EL LO R 1
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ACROSS
One way to swing Makes a field goal, e.g. 9 Shut out 14 Treaty of Rome org. 15 Expression of boredom 16 “Beggars can’t be choosers,” e.g. 17 Newt, once 18 Alert 19 Some charge cards 20 Clear-cut 23 Imposing a tax 1 4
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Easy Crossword
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or “break”
31 Fall back (on) 32 Lake, to Luc 35 Beginning of a
conclusion
37 Poker play 38 False leads 41 Colorado native 43 Granola
ingredient
44 Indicating the
original name
45 Stare at 47 Flight org.
(anagram of CIAO)
49 ___-Team
53 Harasses
relentlessly 55 Fixed portions 58 Low-risk investment 61 Dig find 63 Reddish-brown 64 Lucky fish 65 Stand up 66 One who encourages 67 Keats subject 68 Deals 69 Tablelands 70 Place to hang one’s hat
DOWN
Weak Knee jerk, for one From G to G, e.g. Olive drab Hawkeye State native 6 Put on a clean shirt, e.g. 7 Turkish native, perhaps 8 Old-world duck 9 Crane 10 Person who makes copy right? 11 Contemptibility 12 Title before “Khan” 13 Any thing, legally 1 2 3 4 5
“there” and “the balance” 25 Oktoberfest drink 26 Old soap ingredient 29 Vice follower 30 Drop the ball 33 Hubbub 34 Patio furniture item 36 Biggest word on a buck 38 Pledge of Allegiance word 39 And so forth 40 “Follow?” 41 Word of rejection 42 Eastern “way” 46 Sign up 48 Rubber gaskets 50 Connection 51 “More!” 52 Kind of price 54 Italian dictators 56 Sleeper’s woe 57 Pre-1917 rulers 59 Confidant 60 Roll call reply 61 LL Cool J’s genre 62 Period
144 SOUTHWEST DECEMBER 2014
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Fun!
Dash It All BY M Y L E S M EL LO R 1
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DOWN
Physics lab device, for short 2 Popular potato 1
A ship’s officer Argot Fan sound Superior On Soc. Sec., typically 8 Junior and senior events 9 Most claylike 10 Sunblock ingredient 11 Expert in fabrication 12 Awful rush 13 One thing TSA checks 21 Darth to Luke 22 Stretch 26 Back in time 3 4 5 6 7
27 Canvas cover 28 Certain
saxophones 30 Unusual, as of a breed 31 Neighbor of Turkmenistan 32 Island rings 33 Hunger 34 Source of silver 35 Not taken in by 36 Matured in the cellar 38 Monopoly piece 40 Tore 41 Piece 42 Be incorrect
47 Caviar, for
example
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expectation? The “Hello!” woman 53 Nearby 54 Abreast 55 Sci-fi standout 56 Sweet-smelling compound 57 Debonair 58 Bon___ 59 O, in a phonetic alphabet 60 Short cotton fiber 61 Marine eagle 62 Appear 63 Noah, in Napoli 51
146 SOUTHWEST DECEMBER 2014
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Fun!
Sudoku
How to Do a Sudoku Puzzle
Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 150
BY GARE T H MOORE
WARM-UP
2 1
6 4
9 5 3 6 7 9
EASY
7 3 2
1 8 4
6 3
4 7 2 8 6 3
9 3
8 7
7 4 6 5
MEDIUM 1
7 3 8 3 7 1 2 6 7 5 3 5 2 7 7 9 2 4 1 7 9 6 3 2 8 6 5 9
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5 2 7
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1 4 7 1 5 8 3 2 6 4 3 2 8 9 2 4 4 9 7 5
NEVER STOP
STARTING
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The Stowaway Peers Out at the Speed of Light, 2001; James Rosenquist; 46 1/4 in. x 105 1/2 in.; Edition 40; Published by Universal Limited Art Editions; Š James Rosenquist/ Universal Limited Art Editions/ Licensed by VAGA New York, NY.
JAMES ROSENQUIST ILLUSTRIOUS WORKS ON PAPER, ILLUMINATING PAINTINGS
11/10/2014 - 3/14/2015 MEDIUM 2
3 6 4 6 1 8 6 8 4
Support for this exhibition is provided by OSU Museum of Art Founding Patrons, Charter Members, and Friends of Art; the OSU/A&M Board of Regents; and the OSU Foundation.
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720 S. Husband St., Stillwater, Oklahoma 74074 | 405.744.2780 | museum.okstate.edu
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7 2
1 4 5
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ABOUT THE EXPERT
Moore is the author of several puzzle books, including The Mammoth Book of New Sudoku. For more of his brain-training games, visit brainedup.com.
DECEMBER 2014 SOUTHWEST
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Fun! Shades of Meaning F E E B L E S W U G H
R E F L E X T I T A O S R E A R P A
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O C T A V E A R E P U B L I C
C O M C Y C L E Y E N L I S T
K H A K I U A D O S D U C E S
I O W A N N C H A I S E
C H A N G E
K U R D
C H U M
H E R E
V E E R T S C A
S M E W H A E N R G R I S N O L R A I P N N G E S A
D A V I T D O N E I T S A R S
E D I T O R M G E T I T E S S
Dash It All B A S E N E S S R H O O K U P
A G A S A L E T S E N C O R E
R E S L Y E S E A S K I N G
L I N A C E S E D H
I D A H O X M I N E O N I O N E G
B O S U N E O N T O U S O I R
S L A N G C A G E D N O B O E
K H A D A D A F R A G M E N T
W H I R N A G O A R O E
A O N E G T A R P C D O L L Y
Sudoku R E T D A L T O S N O I L
P R O M S E S H O E R E R N E
E K E G E R R A S E E M
S I L T I E S T E A S H A R S
A L O E O R A R E T L O C A L
L I A R N I R A N H A P A C E
M A D A L E I S E V E R N E
I D S L Y E N E A E S T E R
WARM-UP 3 9 5 6 2 2 4 6 7 3 1 8 7 4 5 9 3 4 1 8 8 5 2 3 7 7 6 1 9 4 6 2 3 5 9 4 1 8 2 6 5 7 9 8 1
8 1 9 5 6 2 7 3 4
4 8 2 7 9 3 1 5 6
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1 9 3 6 4 5 8 7 2
EASY 3 1 7 8 6 5 2 9 4 9 2 6 4 8 3 7 5 1 1 7 2 5 3 9 6 4 8
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8 9 1 5 6 3 4 7 2
MEDIUM 1 2 9 5 7 3 7 3 6 4 1 8 1 4 9 5 3 4 7 5 2 5 8 1 6 7 6 2 9 1 8 1 7 3 2 6 9 5 2 8 4 4 6 8 3 9
6 8 2 9 4 3 5 1 7
1 5 7 6 9 4 8 3 2
4 2 6 8 3 5 9 7 1
8 9 3 1 2 7 4 6 5
MEDIUM 2 5 9 2 1 6 8 7 4 5 2 3 1 6 7 4 4 6 5 8 3 2 3 7 9 1 1 8 9 4 5 6 2 8 3 9 9 4 3 6 7 7 5 1 2 8
8 3 9 2 6 7 1 5 4
4 1 5 9 8 3 7 2 6
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3 6 8 7 4 2 5 1 9
HARD 1 3 8 5 2 9 4 6 5 1 2 7 6 5 1 2 7 8 7 4 3 6 9 3 8 2 6 1 9 7 5 8 4 4 3 9 1
7 3 4 9 6 1 8 2 5
9 1 8 4 5 2 3 6 7
6 7 3 8 9 5 4 1 2
4 2 9 6 1 7 5 3 8
1 8 5 3 2 4 7 9 6
HARD 2 4 3 8 2 5 1 9 8 7 2 6 5 1 7 5 3 8 6 2 9 9 4 3 1 2 5 4 6 6 9 1 7 3 8 7 4
6 4 3 8 7 5 1 2 9
9 7 1 2 4 6 3 8 5
1 6 4 9 5 7 8 3 2
5 2 9 6 3 8 7 4 1
7 3 8 4 1 2 9 5 6
4 1 6 3 5 8 9 2 7
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World’s Best Seafood 727.466.0433 www.worldsbestseafood.com
138
MacNeil Automotive Products Ltd. 800.441.6287 | www.weathertech.com
37
59
People Tools Book peopletoolsbook.com
10
Pinto Ranch 800.393.8001 | www.pintoranch.com
86
Timepieces International, Inc. 877.550.9876 | www.timepiecesusa.com
33
UNTUCKit UNTUCKit.com
84, 85 Hard Rock Cafe
154 SOUTHWEST DECEMBER 2014
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For free information from our advertisers and a chance to win, log on to southwestmag.com.
TRAVEL
HEALTH RESOLUTIONS
17
Arizona. The Grand Canyon State 866.236.1510 | www.arizonaguide.com
127
Berman Skin Institute 800.367.5476 | eHair.com
57
Arizona Commerce Authority 866.306.8091 | ArizonaKnowHow.com
128
BlephEx 800.257.9787 | www.BlephEx.com
i141
Caravan Tours 800.Caravan | www.CaravanCaravan.com
123
Cancer Treatment Centers of America
90
City of Folly Beach www.follybeachsouthcarolina.org
i141
Gatorland 407.855.5496 | www.gatorland.com
30, 31 Greater Birmingham CVB
800.458.8085 | www.birminghamal.org 134
K1 Speed 888.K1.KARTS | www.K1Speed.com
i141
Merlin Group Madame Tussauds 702.862.7800 www.madametussauds.com
88
Mt. Rose Ski Tahoe skirose.com
7
New Mexico Department Of Tourism www.newmexico.org
i141
San Diego Zoo - Safari Park www.sandiegozoo.org
25
Sandia Resort & Casino www.sandiacasino.com
20, 21 Scottsdale Convention & Visitor’s
Bureau 800.782.1117 www.ExperienceScottsdale.com
134
SuperShuttle 800.BLUEVAN | www.supershuttle.com
12
The Parking Spot 312.780.2200 | www.theparkingspot.com
32
Traveler’s Choice www.travelerchoice.com
ADVENTURE IN OKLAHOMA CITY
www.cancercenter.com 126
Center for Regenerative Medicine 305.866.8384 | www.arthritisusa.net
130
Home Care Assistance 702.204.1436 | www.luvhca.com
129
Hotze Health & Wellness Center 888.504.3063 | www.hotzehwc.com
125
The Snoring Center
855 DR SNORE | snoringcenter.com
SPIRIT OF FLORIDA 108-109 Beach Rentals of South Walton
866.607.1853 | www.BRSWvacations.com 108-109 Cottage Rental Agency - Seaside, FL
866.976.6389 www.CottageRentalAgency.com 118
Eau Spa At Eau Palm Beach Resort & Spa 561.540.4960 | eauspa.com
108-109 Edgewater Beach Condominium
800.822.4929 www.EdgewaterBeach.com 111
Florida Department of State VivaFlorida.org/northwest
117
Florida Hospital FloridaHospitalUSNews.com
108-109 Hilton Sandestin Beach Golf Resort
& Spa 800.559.1805 www.HiltonSandestinBeach.com
113
105
Ambassador Hotel ambassadorhc.com
Legoland Florida Resort florida.legoland.com
119
105
Downtown Oklahoma City downtownokc.com
Ponte Vedra Inn And Club 855.389.7375 | www.pontevedra.com
118
103
Kd’s Southern Cuisine 405.701.3535 | www.kdsbricktown.com
Selective Search, Inc. 312.396.1200 www.selectivesearch-inc.com
103
National Cowboy and Western Heritage Museum 405.478.2250 www.nationalcowboymuseum.org
101
Oklahoma City National Memorial OklahomaCityNationalMemorial.org
115
99
Oklahoma Tourism TravelOK.com
Valencia Lakes 800.936.4401 | GLHOMES.com
119
Visit Ft. Lauderdale sunny.org/playbook
97, 105 Visit OKC
VisitOKC.com 103
Will Rogers World Airport flyokc.com
F1_ReaderService_kt.indd 155
108-109 Southern Vacation Rentals
888.965.0944 www.SouthernResorts.com 108-109 The Pearl Hotel
888.656.6463 | www.ThePearlRB.com
108-109 Visit South Walton
800.822.6877 www.visitsouthwalton.com
11/6/14 9:59 AM
PRODUCTS AND SERVICES
How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. southwest.com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. southwest.com/email
THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) southwest.com/jet
TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check-in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.southwest.com
WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online. Plus, earn Rapid Rewards Points. southwest.com
156 SOUTHWEST DECEMBER 2014
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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to watch free live television, or surf the Web for a small fee (only available on WiFienabled aircraft).
WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM
ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. southwest. com/corporatetravel
CAN I COME? Chimi the dog, World Traveler Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. southwest.com/pets
DECEMBER 2014 SOUTHWEST
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SPOTLIGHT
Taking Sustainability to the Global Level
Southwest’s upcycling program gives old leather new life. Earlier this year, Southwest Airlines launched “LUV Seat: Repurpose with Purpose,” the Company’s newest global sustainability initiative that upcycles used leather aircraft seat covers into new products that support communities. Forty-three acres of leather seat covers came off the fleet during the Evolve cabin refresh project, and Southwest didn’t want to just shred it or drop it into a landfill. Thus, LUV Seat was born. The initiative’s first stage will benefit communities in Kenya and the U.S. by providing employment and skills training while also creating sellable products. The initial phase of this project begins with a training program in Nairobi, Kenya, where young adults are learning to make leather shoes, soccer balls, backpacks, and other goods—giving them critical skills they need to participate in the economy. By donating leather and providing the grants needed to create this training program in conjunction with local social enterprises, Southwest is making a difference that will long outlive the initial donation. Southwest is working with several organizations in Kenya, including SOS Children’s Village Kenya, Maasai Treads, Alive & Kicking, Seed of Hope, and Life Beads Kenya. The 500 seat covers donated in this round are enough to make nearly 2,000 pairs
of shoes, which help people in Kenya protect their feet from sand fleas, or 1,000 soccer balls so kids can play while learning about health education through sports. Southwest is also working with LooptWorks in the U.S. to create beautiful leather bags. These programs wouldn’t be possible without the support of other organizations, including GoodMakers Films, the Gina Din Foundation, and Creative Visions Foundation. A limited supply of LUV Seat items is available for purchase in the Southwest Airlines Freedom Shop at swafreedomshop.com. LooptWorks is also selling a limited number of bags; visit looptworks.com/LUV, and use promo code LUVSEAT to receive 20 percent off. —Casey Dunn
NEW PURPOSE
Plane seats are upcycled into shoes and soccer balls in Kenya.
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We think a reward flight should be just that—a reward. So we don’t black out dates. Points don’t expire.* And our Rapid Rewards® program was named Best Award Seat Availability in the industry. So go ahead and take your seat. You deserve it. Join now by visiting southwest.com/enroll. Southwest Airlines® is the only U.S. airline with 100% reward seat availability, as reported in the Switchfly Reward Seat Availability Survey, May 8, 2014, at IdeaWorksCompany.com. Benefits apply to points transactions. *Points don’t expire as long as you have flight- or partner-earning activity every 24 months. All Rapid Rewards® rules and regulations apply. ©2014 Southwest Airlines Co.
swa rapid rewards.indd 1
9/26/14 10:38 AM
COMMUNITY OUTREACH
WARM WISHES
Southwest Employees host families in Bryant Park.
A Shared Mission Southwest Airlines and the Make-A-Wish Foundation partner to fulfill their commitment to serving others. The Make-A-Wish Foundation of America and Southwest Airlines have a lot in common. We both rely on great people to make what we do possible. And we both connect people to what’s important in their lives—Southwest accomplishes this by providing friendly, reliable, low-cost air travel, and Make-A-Wish, by orchestrating unforgettable experiences for children with life-threatening medical conditions. Last year, we partnered with Make-A-Wish to host families whose wish was to attend the Macy’s Thanksgiving Day Parade. With the help of Southwest, they were given curbside seats at one of New York City’s most celebrated traditions. It was a magical day, one in which families could set aside worries and treatments. As Make-A-Wish families arrived at The Southwest Porch at Bryant Park, Southwest Employees greeted them with breakfast, warm beverages, and yellow scarves, which not only
helped ward off the cold but also guaranteed that we couldn’t miss each other on the parade route. As start time approached, you could see the kids’ eyes light up in anticipation as everyone waited to see the balloons and floats. One Make-A-Wish volunteer, Ashley Johnson, was very appreciative of her experience last year. “The goal of Make-A-Wish is to provide hope where there is none and a smile when there is nothing to smile about. Southwest Airlines did that for those families on that day,” she says. Southwest and Make-A-Wish have collaborated to brighten children’s lives since 2011, and the Company has donated 8,000-plus tickets to provide travel for kids and their families. The two organizations have created many memories at the Southwest Porch at Bryant Park. Whenever you’re in NYC, we encourage you to stop by and make some of your own. —Lori Skinner
160 SOUTHWEST DECEMBER 2014
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With EarlyBird Check-in,Ž * you won’t have to lift a finger. We will automatically check you in and assign your boarding position before general check-in time. That means a better boarding position and improved overhead bin space. All that’s left to do is enjoy your flight. *Customer must retrieve boarding pass and be present in the gate area ten minutes prior to departure or reservations may be cancelled. Purchasers are automatically checked in 36 hours in advance and can obtain their boarding positions within 24 hours.
swa automatic check in.indd 1
9/26/14 10:25 AM
Can’t make it to Utah in January? Be sure to follow #SUNDANCE on Instagram and Twitter @sundancefest to keep up to date on program announcement, filmmaker interviews and additional festival tips!
Visit sundance.org/festival for more info
swa sundance.indd 1
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FLIGHT SERVICE
Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.
Inflight Entertainment
Flight Service
Permitted Pueden usarse dentro del avión
Permitted
Wifi
Always Permitted
Never Permitted
Siempre puedes usar dispositivos Small portable electronic devices Inflight Entertainmentelectrónicos portátiles y pequeños (PEDs) such as tablets, e-readers, (PEDs) tales como tabletas, lectores and smartphones weighing less than electrónicos y teléfonos inteligentes 2 pounds may be used in AIRPLANE que pesen menos de 2 libras en mode at all times on domestic flights, modo AVIÓN en los vuelos domésunless a Crew Member indicates ticos, excepto si un Miembro de la otherwise. A small PED may be Permitted Wifi Flight Service Tripulación indique lo contrario. held inInflight hand, Entertainment attached to a person, Inflight Entertainment Flight Service Puedes sujetar un PED pequeño or placed in clothing or a seatback en la mano, llevarlo encimo, enla pocket. Devices and accessories ropa o en un bolsillo en el respalmay not block access to the aisle. do delasiento. Los dispositivos y Large PEDs such as laptops weighing Permitted Always Permitted el Wifi must be stowed accesorios nopueden bloquear 2 pounds or more acceso en el pasillo.Smart Los PEDs granunder theWifiseat or in an overhead Movies Phones Permitted Always Permitted des como computadorasportátiles bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, Movies Smart Phones Pacemakers all PEDs must be turned off during taxi, takeoff, and landing at airports Tablets or Smartphones Tablets or E-readers Messaging Movies Smart Phones Pacemakers outside the U.S. and its territories. E-readers (in (in AIRPLANE Please use headphones for all audio AIRPLANE mode) mode) and video. Tabletas o lectoTeléfonos Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN)Flight Inflight Entertainment Service
Movies
Messaging
Smart Phones
Pacemakers
Two-Way Radios
Tablets or E-readers
Hearing Aids
Electronic Cigarettes and Smoking Devices
Laptop Computers
TV
Remote-Controlled Toys
que pesen 2 libras o más deben de
Flight Service debajo del asiento o ser guardados
en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un Always Permitted Never Permitted estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y Never Permitted susPacemakers territorios. Por favor usa auricuTwo-Way Radios Never Permitted lares para cualquier sonido o video.
Television or AM/FM Radio Receivers
NFL Redzone
Messaging
Inflight Entertainment
Laptop Computers Laptop Computers Permitted Inflight Entertainment Computadoras Permitted Flight Service portátiles Laptop Computers NFL Redzone
TV
Wifi
Inflight Entertainment
Wifi
TV
Flight Service
Inflight Entertainment
Tablets or E-readers
TV
Flight Service
Movies
Flight Service Smart Phones
Smart Phones Always Permitted
Hearing Aids Radios Two-Way
DVD/CD Players Reproductores de DVD/CD Electronic Cigarettes and Smoking Devices
Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices GPS Receivers Remote-Controlled Toys GPS
Always Permitted Always Permitted
NFL Redzone
Wifi
Movies
Hearing Aids Laptop Computers
Audio Players Aparatos de Two-Way Radios audio
Permitted Pacemakers
Pacemakers Never Permitted
Never Permitted Flight Service Hand-Held Never Permitted
Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles Always Permitted
Satellite Radio Radio por satélite Electronic Cigarettes and
Smoking Devices Video Camcorders Videocámaras
Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth
Permitted
Never Permitted
Two-Way Radios
Two-Way Radios
Television or AM/FM Radio Receivers
NFL Redzone
Never Permitted Electronic nerve stimulators and other implanted medical devices Permitted Always Permitted are also permitted. Dispositivos de Movies Messaging Flight Service estimulación eléctrica de los nervios Tablets or E-readers y otros implantaPacemakers Tablets or E-readers Messagingaparatos médicos Smart Phones Pacemakers Pacemakers Two-Way Radios dos también son permitidos. Marcapasos
Permitted
Always Permitted
Wifi
Movies
Smart Phones
Flight Service Movies
Smart Phones
Permitted
Tablets or E-readers Always Permitted
Always Permitted TV
Pacemakers
Messaging
Never Permitted Laptop Computers
Never Permitted
Smart Phones
Hearing Aids
Hearing Aids Radios Hearing Aids Two-Way Aparatos para sordos Two-Way Radios
Tablets or E-readers
Electric Shavers Rastrillo Pacemakers eléctrico Electronic Cigarettes and Smoking Devices
Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos Hearing Aids
Never Permitted Nunca pueden usarse dentro del avión
Hearing Aids Never Permitted
Electronic Cigarettes and
Electronic Cigarettes and Smoking Devices
Television or AM/FM Radio Receivers
Remote-Controlled Toys
NoiseCanceling Two-Way Radios Headphones Auriculares que aislan el ruido
Electronic Cigarettes and Smoking Devices
Devices Laptop Computers Remote-Controlled Toys TV or E-readers Hearing Aids Electronic Cigarettes and Devices capable Tablets of Smoking transmitting Smoking Devices data, unless otherwise noted, are never permitted. Nunca son permiMessaging Tablets or E-readers Hearing Aids Electronic Cigarettes and Smoking Devices tidos los dispositivos con capacidad TV Laptop Computers Remote-Controlled Toys Television or AM/FM Radio Receivers NFL Redzone Smart Phones Pacemakers Two-Way Radios Two-Way Electronic Television or Remotepara transmitir datos, excepto que Radios (WalkieCigarettes and AM/FM Radio Controlled Toys Laptop Computers Remote-Controlled Toys Pacemakers Two-Way Radios se especifique lo contrario. Talkies) or Smoking Devices Receivers Juguetes de Scanners Radios Cigarrillos Televisión o Receivers control remoto or AM/FM Radio NFL Redzone Laptop Computers Remote-Controlled ToysTelevision TV emisores/ electrónicos y radios de AM/ TV Laptop Computers Remote-Controlled Toys receptores dispositivos para FM Television or AM/FM Radio Receivers NFL Redzone (walkie-talkies) fumar Tablets or E-readers Hearing Aids Electronic Cigarettes and
Messaging
Hearing Aids
Smoking Devices
Television or AM/FM Radio Receivers
NFL Redzone
Television or AM/FM Radio Receivers
NFL Redzone Remote-Controlled Toys
Laptop Computers
Remote-Controlled Toys
DISABILITY ASSISTANCE Southwest Airlines and AirTran Airways offer assistance to their Customers with disabilities upon request. Southwest Airlines y AirTran Airways siempre ofrecen asistencia para sus clientes con discapacidades que lo pidan. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal.
LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on southwest.com to report a lost item. Visita la página de Servicio al Cliente Television or AM/FM Radio Receivers en southwest.com para reportar un objeto perdido.
Always Permitted Pueden usarse en todo momento dentro del avión
Wifi
CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros asalten, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.
PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (por ejemplo, “defensor de rodillas”, manta portabebés) no pueden sujetarse a cualquier parte de la aeronave. DECEMBER 2014 SOUTHWEST
163
Television or AM/FM Radio Receivers
Television or AM/FM Radio Receivers
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INFORMATION
Inflight Entertainment
Inflight Entertainment
WiFi$
Inflight Entertainment Wifi
Flight Service
Permitted
Inflight
Flight Service Always Permitted
Never Permitted
• Browse the Web, check e-mail, or Entertainment Portal Portal update your statusMore onInformation social media. Inflight Entertainment • Our Inflight Entertainment Portal • In order to provide a top-notch WiFi allows you to access free content, Inflight Entertainment experience, we limit access to certainFlight Service including games, a flight tracker, and high-bandwidth applications and all that southwest.com has to offer. websites including Netflix, HBO Go, • Inflight entertainment options are all and VoIP. accessible from the homepage of the Wifi
Permitted
Movies
Smart Phones
Movies
Smart Phones
Messaging
Tablets or E-readers
Permitted
Wifi
Messaging
Pacemakers
Two-Way Radios
Pacemakers
Always Permitted
Electronic Cigarettes and Smoking Devices Never Permitted
portal.
Tablets or E-readers
Hearing Aids
• Available all day per device. • Stay in contact with friends and family like you never left the ground. • Information about which apps are available can be found on the Inflight Entertainment Portal. Laptop Computers
TV
Two-Way Radios
Hearing Aids
Messaging$
Movies
Never Permitted
Always Permitted
Smart Phones
Electronic Cigarettes and Smoking Devices Remote-Controlled Toys
How to Access
Pacemakers
Two-Way Radios
Every device is different, but here are the basic steps: • Once onboard a WiFi-enabled aircraft, turn on your approved electronic device, and set to airplane mode. WiFi is now available gateTV to-gate in the U.S. • Enjoy unlimited access to our • View available wireless networks, popular lineup of live channels and select “Southwest WiFi,” and connect. on-demand TV episodes for free, • Launch your Web browser to be compliments of DISHt!. directed to the Inflight Entertainment Inflight Entertainment Flight Service Inflight •Entertainment Flight Service Compatible device information Portal (you might need to hit can be found on the Inflight “refresh”), or navigate to southwest Entertainment Portal. wifi.com. t DISH is a registered trademark of • A list of supported devices and DISH Network L.L.C. operating systems is available on the Inflight Entertainment Portal FAQ or $ on southwest.com. Movies Laptop Computers
TV
Remote-Controlled Toys
Television or AM/FM Radio Receivers
NFL Redzone
Messaging
Tablets or E-readers
Hearing Aids
Laptop Computers
Remote-Controlled Toys
Television or AM/FM Radio Receivers
NFL Redzone
Permitted
Wifi
Always Permitted
Permitted
Wifi
Movies
Smart Phones
Movies
Pacemakers
Smart Phones
Tablets or E-readers
Messaging
TV NFL Redzone
Hearing Aids
Tablets or E-readers
TV
Laptop Computers
NFL RedZone$
Laptop Computers
• Catch the game with NFL RedZone, available Sunday afternoons during the NFL regular season. • This premium channel is not included as part of free TV. NFL Redzone
$
Never Permitted
Always Permitted
• Choose from a wide selection of popular titles, including recent releases, classics, and children’s films. • Movies can only be viewed while device is connected to Southwest WiFi. Messaging
Surfing is easy at 30,000 feet. With Gogo Inflight Internet on board, no matter where you’re going, you’re never more than a few clicks away from virtually everything. Work. Shop. Catch up on e-mail. It’s up to you. And logging on is easy. Just follow these simple steps: • Turn on your WiFi-enabled device (laptop or handheld). • Look for the “gogoinflight” signal, and then connect. • Launch your Web browser, and sign up.
Television or AM/FM Radio Receivers
NFL Redzone
TV
Electronic Cigarettes and Smoking Devices
AIRTRAN WiFi
Pricing information can be found on the Inflight Entertainment Portal.
Never Permitted
Two-Way Radios
Pacemakers
Two-Way Radios
More Information Electronic Cigarettes and Smoking Devices
• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. is currently not available for the entire flight. • Southwest takes great pride in giving you low fares and a comfortable flight, but we are unable to provide technical support. • Movies and select TV content require a download of the free Onboard Player app available in the Apple App Store or Google Play Store.
Hearing Aids
Electronic Cigarettes and Smoking Devices
Remote-Controlled Toys
WiFi Support • On the ground, visit gogoair.com, or call Gogo customer service at 1-877-350-0038. In the air, visit air.gogoair.com.
Free Access to SkyMall.com • Shop from SkyMall for free on this flight (you will not be required to pay for a WiFi session) . Connect to Gogo on your laptop, tablet, or mobile device, and visit SkyMall. com/AirTranWiFi. Spend $125 or more and earn a free Gogo Pass valid on any single Internet session. Service on flights to/from international destinations is currently not available for the entire flight.
Remote-Controlled Toys
Television or AM/FM Radio Receivers
Television or AM/FM Radio Receivers
164 SOUTHWEST DECEMBER 2014
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Customs & Immigration 1
This Space For Offical Use Only
Customs Declaration
3
2
FORM APPROVED OMB NO. 1651-0009
19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316
Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name
First (Given) 2 Birth date
Middle Month
Day
Year
Beverages LIQUOR $5 • Dewar’s® Scotch • Jack Daniel’s® • Wild Turkey®
• Canadian Club® Reserve • Tanqueray® Gin
• Bacardi® Rum • Baileys® Irish Cream • Finlandia® Vodka
BEER $5 • Bud Light® • Miller Lite® • Heineken®
• Corona Extra® • Fat Tire®
• Coastal Ridge® Chardonnay • Coastal Ridge® Merlot
WINE $5
3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination
(b) City
(c) State
5 Passport issued by (country)
COMPLIMENTARY BEVERAGES
6 Passport number 7 Country of Residence 8 Countries visited on this
• • • • • • • •
trip prior to U.S. arrival 9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business: 11 I am (We are) bringing
(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:
Yes
No
Yes Yes Yes Yes Yes
No No No No No
Yes
No
Yes
No
(such as touching or handling)
13 I am (We are) carrying currency or monetary instruments
over $10,000 U.S. or foreign equivalent:
(see definition of monetary instruments on reverse)
14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)
15 RESIDENTS—the total value of all goods, including commercial merchandise
I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $
Read the instructions on the back of this form. Space is provided to list all the items you must declare. I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.
✗
Signature
Date (month/day/year)
CBP Form 6059B (04/14)
U.S. CUSTOMS DECLARATION FORM* Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.” 1
MEXICAN CUSTOMS DECLARATION FORM Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form. 2
MEXICAN IMMIGRATION FORM Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. 3
* Go to cbp.gov to download, fill out, and print this form before your next international flight.
Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale • Seagram’s® Tonic Water
• Seagram’s® Seltzer Water • Tomato Juice • Mr & Mrs T® Bloody Mary Mix • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice
Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.
AIRTRAN LIQUOR $6 • Dewar’s® Scotch • Jack Daniel’s® BEER $5 • Bud Light® • Miller Lite® • Heineken®
• Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Hazelnut and regular creamer available
Southwest provides comingled, onboard recycling for all your paper, plastic bottles, and aluminum cans. Thanks for helping us do our part for the environment by handing these items to a Flight Attendant.
• Tanqueray® Gin • Bacardi® Rum
• Baileys® Irish Cream • Finlandia® Vodka
• Corona Extra® • Fat Tire®
• Coastal Ridge® Chardonnay • Coastal Ridge® Merlot
WINE $6
COMPLIMENTARY BEVERAGES • Coca-Cola® • Seagram’s® • Coke Zero™ Seltzer Water • Diet Coke® • Mr & Mrs T® • Sprite® Bloody Mary Mix • Sprite Zero™ • Minute Maid® • Seagram’s® Cranberry Ginger Ale Apple Cocktail • Seagram’s® • Minute Maid® Tonic Water Orange Juice
• Minute Maid® Apple Juice • Regular Coffee • Decaf Coffee • Tea • Noncarbonated Purified Drinking Water
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Rapid ® Rewards
The name says it all.
Rapid Rewards offers more ways to earn points to redeem for reward flights and no restrictions to get between you and your favorite destinations. Your points spend like cash, so lower fares require fewer points to fly. Plus, as a Member, you’ll enjoy these benefits: UNLIMITED REWARD SEATS • NO BLACKOUT DATES • POINTS THAT DON’T EXPIRE*
A-List tier benefits
A-List Preferred tier benefits
• Priority boarding • Fly By® Priority Check-in and Security Lane access** • 25% point-earning bonus
Receive all the benefits of A-List, plus: • Higher priority boarding • Free Inflight WiFi (on planes that have Inflight WiFi, of course) • 100% point-earning bonus
Make your points go further. You can earn rewards faster with the Rapid Rewards Points Center. Buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another—all from one location. Plus, Rapid Rewards Visa Cardmembers earn two points for every dollar spent. Visit southwest.com/pointscenter to get started.
Earn Even Faster With The Rapid Rewards Credit Card. PREMIER CARD EXCLUSIVE BENEFITS: • Earn 2 points per $1 spent on Southwest Airlines and AirTran Airways purchases made directly with the airlines. • Earn 2 points per $1 spent on Rapid Rewards Hotel and Rental Car Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn 6,000 bonus points after your Cardmember Anniversary. • Redeem points for International flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit southwest.com/applytoday to learn more. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See southwest.com/applytoday for pricing and rewards details.
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It’s free and easy to join Rapid Rewards! Sign up now at southwest.com/enroll.
Enroll now!
Earn more points when you visit our Partners. Hotels Receive 600 points per qualifying stay.
Radisson Blu Radisson® Country Inns & Suites By CarlsonSM Park Inn by Radisson Park Plaza®
Park Hyatt® Andaz® Grand Hyatt® Hyatt Regency® Hyatt Place™ HYATT House™
JW Marriott® EDITIONSM Autograph Collection® Renaissance® Hotels Marriott® Hotels & Resorts Courtyard by Marriott® Gaylord Hotels® Marriott Executive Apartments® SpringHill Suites by Marriott® Fairfield Inn and Suites by Marriott® Residence Inn by Marriott® TownePlace Suites by Marriott® Marriott Vacation Club®
Bellagio® ARIA™ Vdara™ MGM Grand® The Signature at MGM Grand® Mandalay Bay® Delano Las Vegas The Mirage® Monte Carlo™ New York-New York® Luxor® Excalibur®
Rental Cars Receive 600 points per qualifying rental.
Aloft® Element® Four Points by Sheraton® Le Meridien® Luxury Collection® Sheraton® St. Regis® W Hotels® Westin®
Wyndham Hotels and Resorts® Wyndham Grand Collection® Wyndham Garden® TRYP by Wyndham™ Wingate® by Wyndham Hawthorn Suites® by Wyndham Dream® Hotels Night®
Ramada® Days Inn® Super 8® Baymont Inn & Suites® Microtel Inns & Suites® by Wyndham Howard Johnson® Travelodge® (U.S. Hotels only) Knights Inn®
Earn thousands of points for hotel stays booked through Rocketmiles. Visit rocketmiles.com/southwest.
Home & Lifestyle
Shop & Dine
Earn 12,500 points when you sign up for DISH®. Visit dish.com/southwest to learn more.
Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com.
Ground Transportation Receive up to 300 points for qualified travel to and from participating airports.
Specialty
Earn points when you sign up for qualified electric service plans in participating states.* Visit southwest.com/energy.
Energy Plus services CT, IL, MA, MD, NJ, NY, OH, and PA.
Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more!
Earn points for sharing your opinions with e-Rewards. Visit e-rewards.com/southwest to join now! Earn points for reading and responding to marketing messages. Visit e-miles.com/swapartner to get started! Earn up to 7 points per $1 spent on workplace solutions with Regus. Visit southwest.com/regus to learn more.
Reliant and Everything Energy services TX.
Rapid Rewards Members can earn 1,000 points per order of $29.99 or more. Visit 1800flowers.com/rapidrewards.
*Points don’t expire as long as you have flight or Partner earning activity every 24 months. Benefits apply to points transactions. **For a complete list of available Fly By locations, visit southwest.com/flyby. All Rapid Rewards rules and regulations apply and can be found at southwest.com/rrterms. ©2014 Southwest Airlines Co.
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TERMINAL MAPS
International Connections
For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)
Baltimore (BWI)
Chicago (MDW)
Denver (DEN)
Milwaukee (MKE)
Orlando (MCO)
Domestic North Terminal and International Terminal
Main Terminal, between Concourses A and B
Main Terminal
Main Terminal
Main Terminal
Terminal A
DOMESTIC DEPARTURES
Concourses C and D
Concourses A, B, and C
Concourses A and B
Concourses A and C
Concourse C
Airside 2
INTERNATIONAL DEPARTURES
Concourse C
Concourses A, B, and C
Concourse A
Concourses A and C
Concourse C
Airside 2
INTERNATIONAL ARRIVALS
From Nassau and Oranjestad: Concourse C From other destinations: Concourse F
From Cancún, Montego Bay, and Punta Cana: Concourse E From other destinations: Concourse A, B, or C
Concourse A
Concourse A
International Arrivals Building
From Montego Bay: Airside 1 or 4 From other destinations: Airside 2
Concourse F
For arrivals from Cancún, Montego Bay, and Punta Cana: Concourse E
Main Terminal
Main Terminal
For arrivals from Cancún: Main Terminal
For arrivals from Montego Bay: Airsides 1 and 4
TICKET COUNTERS
RECHECK LOCATION
Connecting to an International Flight • Go directly to the Southwest departure gate.
• Checked bags will be transferred automatically.
• You should not have to leave the secure part of the airport.
Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.
• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.
• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.
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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level
Domestic North Terminal
MARTA Station
Baltimore-Washington International Thurgood Marshall Airport (BWI)
Orlando International Airport (MCO)
Lower Level
Level 2
Terminal A Level 3
Main Terminal
Terminal B
International Arrivals International Arrivals
Midway International Airport (MDW) Lower Level
Main Terminal
General Mitchell International Airport (MKE) Main Terminal
Lower Level
Lower Level
Denver International Airport (DEN)
Main Terminal
Level 5
Level 5
Level 6
Lower Level
Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation
Level 5 Level 6
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ROUTE MAP
Where We Fly PACIFIC TIME MOUNTAIN TIME SEATTLE/TACOMA
CENTRAL TIME
SPOKANE
PORTLAND
BOISE
MINNEAPOLIS/ ST. PAUL
MILWAUKE RENO/TAHOE SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE
CHICAGO (MIDWAY)
DES MOINES
SALT LAKE CITY OMAHA
INDIANAPO DENVER KANSAS CITY
ST. LOUIS
LOU
LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)
ONTARIO
ALBUQUERQUE
ORANGE COUNTY
NASHVIL TULSA
AMARILLO
SAN DIEGO
LITTLE ROCK
OKLAHOMA CITY PHOENIX
MEMPHIS
LUBBOCK
TUCSON
BIRMINGH DALLAS (LOVE FIELD)
EL PASO
MIDLAND/ODESSA
PENSACO
AUSTIN HOUSTON (HOBBY)
NEW ORLEANS
SAN ANTONIO CORPUS CHRISTI
HARLINGEN/SOUTH PADRE ISLAND
CABO SAN LUCAS/LOS CABOS
C
We Get You There
You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/ airports is not offered. Be sure to check our flight schedule. * Service to San José, Costa Rica, begins March 7, 2015. (Subject to foreign government approval.)
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Southwest proudly serves more than 90 destinations. Book your next trip on southwest.com.
ME
EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER
S/ UL
GRAND RAPIDS
FLINT DETROIT
MILWAUKEE
MOINES
BUFFALO/ NIAGARA FALLS
CHICAGO (MIDWAY)
AKRON/ CANTON
BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD
LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)
CLEVELAND
PHILADELPHIA
PITTSBURGH
BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)
COLUMBUS
INDIANAPOLIS DAYTON
CITY
ALBANY
RICHMOND
ST. LOUIS
NORFOLK/VIRGINIA BEACH
LOUISVILLE
RALEIGH/DURHAM NASHVILLE
CHARLOTTE
MEMPHIS
GREENVILLE-SPARTANBURG
LITTLE ROCK
ATLANTA
BIRMINGHAM
PENSACOLA
PANAMA CITY BEACH
BY)
CHARLESTON
JACKSONVILLE ORLANDO
NEW ORLEANS
TAMPA FT. MYERS/NAPLES
WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU
SAN JUAN PUNTA CANA
CANCÚN MONTEGO BAY
ARUBA
SAN JOSÉ*
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The “If” List
Quvenzhané Wallis, if you could give your 21-year-old self some advice, what would it be? Never give up, always be confident, and don’t listen to the negativity of others. If you were to name the three biggest differences between Hollywood and your hometown of Houma, Louisiana, what would they be? 1. Tall buildings. 2. A lot of people. 3. A lot of traffic. If a picture paints a thousand words, what are you doing in that picture? Picking flowers. If you could have any meal delivered to your doorstep right this second, what would it be? A boiled seafood feast.
and how did you handle it? Sometimes things don’t go the way I would like, but then time passes, and it’s OK. If you could have the answer to any question, what would you ask? How many pets will I have? If your life were a novel, what would be the title, and how would it end? Mysterious: To Be Continued…
The Academy Award–nominated 11-year-old stars in Annie, in theaters December 19.
PHOTOGRAPHY BY SHERYL NIELDS
If you’ve had a hard knock life, what’s the hardest knock,
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Discover your Algorithms & Art Direction: Katherine Kroll ’14
&
Business & Computer Science double major & Creative Director for the Trinitonian
Discover. Grow. Become.
visit.trinity.edu
Join us for our Trinity in Focus campus admissions event on January 31.
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