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Defining the Future of the Public Research University

UC San Diego

Batteries in the lab are charged and discharged at different current densities and cut-off voltages—to be evaluated on energy density and cycling efficiency. The information gained is critical for scientists in correlating the structures of the materials with the electrochemical performance of the batteries.

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8th

Best Public University in the Nation U.S. News & World Report

A Battery of Solutions Shirley Meng, Ph.D.

Oleg Shpyrko, Ph.D.

In a low-carbon future, if electric vehicles are to compete in the automotive market, they will need to have both the performance and range that high-voltage batteries provide. Colloborating to meet the challenge are two UC San Diego researchers— nanoengineer Shirley Meng, Ph.D., and physicist Oleg Shpyrko, Ph.D. Their work in the new Sustainable Power and Energy Center combines Meng’s expertise in battery research with Shpyrko’s X-ray imaging techniques to provide insights— at the nanoscale—on what happens inside a battery while it operates in real time. Ultimately, their findings will shape how battery developers design high-voltage lithium-ion batteries to reduce greenhouse emissions and the carbon footprint of vehicle transportation. The work at the center is closely aligned with sustainable operations on campus. UC San Diego’s microgrid—which generates 92 percent of the energy used by the university annually, and is considered one of the most advanced in the world—serves as the test bed for the researchers to fine-tune their green and advanced energy solutions.

Learn more at ucsd.edu.

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D AT in g  r e a l c o n n e c t I o n S

DAT E SM A RT ER

The Couple  GreG Steed: CEO, Northwest Brewing Company educ: BA, Western Washington Univ. IntereStS: Running, golf, skiing  JennIe (Bowen) Steed: Marketing Brand Manager – International Coffee Corporation educ: BA, University of MA, Amherst IntereStS: Yoga, Theatre and Hiking

It’s rare to hear about a love story that starts on an airplane. When single, we all secretly wish that the romance of meeting someone while traveling just might happen to us.

J

ennie Bowen Steed’s idea of finding love changed on a flight when she saw an ad for It’s Just Lunch, a personalized matchmaking service for busy professionals. Jennie had been divorced for two years, and

her time was focused on her career & family. The ad read like a good friend who could introduce her to single, professional men she wouldn’t have the opportunity to meet on her own. Today, Bowen Steed is married to

It’s Just LuNch matchmakErs sharE thEIr INsIghts:

see what they have to say 

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her match Greg Steed whom she met through It's Just Lunch. We sat down with Greg and Jennie to learn about their dating experience, lifestyle, and why they chose to invest in their pursuit of relationship happiness. 

"Relationships should be reciprocal, and that goes for first date communications as well. Eliminate any misconceptions by always sharing your authentic self”. -Betty Sinclair

6/3/15 2:35 PM


Promotion

Where were you at in your life when you decided to join IJL?

grEg:

I’d been divorced for about two years, and it was a hectic time career wise. My company was in a transitional phase, and it demanded a lot of my time and effort, so I didn’t have time for much else.

JENNIE: I’d also been divorced about two years. Being a single mom and working full-time, it wasn’t a huge priority of mine to go out and do the legwork it took to meet someone; it felt like having another job, and I didn’t have time for that.

Favorite first date memories?

grEg: I was attracted to her right away. On the second date there was a real chemistry. Then it evolved very, very quickly. JENNIE:

When Greg and I started talking, I discovered we had similar careers. I remember the conversation was so easy and comfortable. When I shared my date feedback with my IJL matchmaker, I let her know that Greg and I had made arrangements to attend a big award dinner at his country club. The minute I walked in, I knew he was a consummate gentleman. I felt so cared for. He was attentive and made sure I was introduced to everyone.

How did IJL compare to your online dating experience?

grEg: Online dating isn’t easy, it’s work. I’ve got a full-time career; I didn’t need another job. With IJL they did everything for me. You’re busy with your career and everything else going on – IJL was just easier. The caliber of matches was much higher. JENNIE: I saw an ad for IJL on a flight and was contemplating whether I was interested when someone close to me mentioned it as an option. I thought

I’d try it because it sounded like having friends who could interview people for you so when you went on a date you would know there’s something about the two of you that someone thought would be a good fit.

What would you tell a friend who was interested in IJL but was tentative about making the investment?

What's the most challenging part of working remotely from a dating perspective?

6 in 10 people say not meeting people as often

grEg:

At the end of the day what is your end goal? Then I’d ask, what’s the cost of being happy worth to you? The kinds of people who choose IJL aren’t fooling around. It’s not someone on the Internet just looking to meet a ton of people and date up a storm. It was definitely worth it for me.

05% 10% 15% 20% 25% 30% 35% 40% 45%

How much time do you set aside for your social life? 05% 10% 15% 20% 25% 30% 35% 40% 45%

NoNe 05% 10% 15% 20% 25% 30% 35% 40% 45%

I reserve my weekeNds for socIalIzINg

Best part about dating thru IJL?

grEg: Besides choosing all my matches I would say the scheduling of my dates. They call you and ask what your schedule is like, so you don’t have to worry about it. If I said I was available Wednesday or Thursday this week and Sunday next week they would find a way to fit dating into my schedule. What sort of activities did you enjoy while you were dating?

JENNIE: We love to be outside. I also love going to places I’ve never been before. He loves to drive and take me places – whether that’s going to the beach or going to the mountains or some random lake that’s hidden away. How has your life changed since you met?

grEg: It is totally different than it was. I would say that there was a point in time when I felt a little bit lost. Everything has completely turned around. Every day I wake up, and I enjoy the day. I enjoy being around her, the kids, and our home. Life is just better. It’s Just Lunch has been matching busy singles since 1991. Find out what an It’s Just Lunch matchmaker can do for you by calling 1.800.858.6526 or visiting ItsJustLunch.com.

“The best way to get to know someone is face to face. You can only feel “chemistry” if you are next to someone looking into their eyes.” -Amy Brinkman

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DatE by NumbErs

It depeNds how busy I am wIth work a few NIghts a week a lot

Do you prefer to text or call someone you’re interested in?

vs. call: 60%

text: 40%

How often do you utilize skype in a relationship?

only if we’re apart from each other for a significant amount of time.

32%

64%

never.

4% If we can’t spend a night with each other, you’ll find us on skype!

Source: IJL Singles Survey

800.858.6526 ItsJustLuncH.com

“Dating is such an important part of your life and shouldn’t be left to chance. You’ve got to be proactive and market yourself.” -Sara Darling

6/3/15 2:35 PM


September 2015

61

The Teamwork Issue Lessons learned from comedians, Marine officers, uniform designers (who aren’t really designers), and a bunch of teenagers. plus: Are you a good teammate? Find out.

The Anderson Monarchs at home in south Philadelphia

8 southwest september 2015

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PHOTOGRAPHY BY PETER YANG

8/6/15 3:01 PM


Where quiet is a feeling.

Adventure that Feeds the Soul. newmexico.org

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CONTENTS September 2015

42

In Every Issue Gary’s Greeting Saludos de Gary You Made Our Day Our Star Rapid Rewards Freedom Story 28 From the Editor 30 Feedback 36 Contributors 16 18 20 24 26

10 southwest september 2015

88 124 Agenda 132 Fun! 140 Products and Services 142 Spotlight 143 Flight Service 144 Community Outreach 145 International Travel 145 Beverages 146 Inflight Entertainment 150 Rapid Rewards 152 Terminal Maps 154 Route Map 156 One Question BC Digital Extras

Play

Features

39 Shop 40 Drink 42 Eat

Playing Hardball The Teammate Quiz Comedy of Errors A Few Good Men A Common Thread Freedom Riders Your Adventure In Northeast Florida 103 Promotional Series: Spirit of Philadelphia 107 Promotional Series: Focus on Men’s Health

Work 45 46 48 50

Number Trip Tool Takeaway

OUR COVER The Anderson Monarchs Photography by Peter Yang

53 62 64 68 72 74 88

PHOTOGRAPHY BY ELIZABETH CECIL (WOMAN) AND COURTESY OF APOLIS (MEN) AND FLORIDASHISTORICCOAST.COM (KAYAK)

39


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September 2015 EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda senior editor JK Nickell art director David W. Radabaugh managing editor Bradford Pearson associate editor Austin W. G. Morton assistant art directors Desiree Espada Kim Thwaits assistant editor Gabbi Chee Cotherman special projects editor Ben Marshall project designer Meagan Roach art intern Blithe Parsons editorial interns Rebecca Keay Linda Smith contributors Nick Cabrera, Elizabeth Cecil, Chris Dent, Daniel Downey, Daniel Fishel, Ross McCammon, Duncan Murrell, Tony Rehagen, Katie Rich, Al Tielemans, Peter Yang web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

ceo & owner Bonnie McElveen-Hunter chairman emeritus Eugene Johnston secretary-treasurer Patricia M. McConnell president Craig Waller chief operating officer & chief financial officer Leigh Ann Klee

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GARY’S GREETING

When the government wants more money, it often looks at airline passengers as its piggybank. In fact, most people are surprised to learn that about 25 percent of an average airfare on Southwest Airlines is made up of government-imposed taxes and fees. I mention this because Congress is considering increasing the Passenger Facility Charge, or PFC, by almost 90 percent—from $4.50 to $8.50 per passenger, per segment—with the cost automatically increasing every year thereafter. (Imagine what would

happen if we increased our fares by 90 percent! Other airlines’ fares would increase, traffic would decrease, and the airports would have a lot of unused space.) Under federal law, U.S. airports are able to charge each passenger a PFC, a tax for using the airport. Keep in mind that PFCs are just one of many government-imposed taxes and fees you pay as an airline consumer. U.S. airports, all of which are owned and operated by public agencies or authorities, will collect about $3 billion in PFCs in 2015. And that number will

increase each and every year as passenger levels rise (even if Congress doesn’t increase the $4.50 tax). Airports are projected to collect roughly $35 billion in PFCs over the next decade. This amount doesn’t even include airport revenues from federal, state, and local grants; money collected from airport concessions (restaurants, retail, parking, etc.); and rent paid by airline tenants—by far the largest source of income for airports. At Southwest, we do everything in our power to keep our costs as low as possible, thereby passing the savings along to our Customers in the form of lower fares. I don’t normally like to complain, but I have no problem doing so on behalf of our Customers. It goes without saying that here at Southwest, we don’t like fees. We stand alone in the industry in not charging you to make a change to your reservation or to check up to two bags, with some weight and size restrictions. We have 44 years of experience proving that when you keep fares low, more people travel—and that’s good news for airlines, Customers, and airports. If you don’t like what you’re hearing, you can visit stopairtaxnow.com to learn more about the issue and to add your name to the growing list of concerned Passengers. Our goal is simple: Keep costs and fares low. Thank you for your support and continued patronage!

Gary Kelly Chairman, President, and CEO Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Higher Taxes, Higher Fares

16 SOUTHWEST MONTH 2015

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SALUDOS DE GARY

A impuestos más altos, tarifas más altas los aeropuertos se quedarían medio vacíos). Según la ley federal, los aeropuertos de Estados Unidos pueden cobrar a cada pasajero un PFC, es decir, un impuesto por usar el aeropuerto. Tengan en cuenta que los PFC son solo uno de muchos impuestos y cargos que el gobierno aplica al viajero aéreo. En 2015, los aeropuertos de Estados Unidos, los cuales pertenecen y son operados en su totalidad por agencias o autoridades públicas, recaudarán unos $3 mil millones de dólares en PFC. Y ese monto aumentará cada año, a medida que aumente la cantidad de pasajeros (incluso si el Congreso no aumenta el impuesto de $4.50). Se tiene proyectado que en la próxima década los aeropuertos recaudarán aproximadamente $35 mil millones

de dólares en impuestos PFC. Este monto ni siquiera incluye las ganancias de los aeropuertos obtenidas de subvenciones federales, estatales y locales; el dinero recaudado en las concesiones de los aeropuertos (restaurantes, comercios minoristas, estacionamiento, etc.) ni el alquiler que pagan las aerolíneas, que es, con creces, la mayor fuente de ingresos para los aeropuertos. En Southwest hacemos todo lo que está a nuestro alcance para mantener nuestros costos lo más bajos posible, y así transferir los ahorros a nuestros Clientes con tarifas más bajas. En general no me gusta quejarme, pero no dudo en hacerlo cuando es en defensa de nuestros Clientes. No hace falta decir que en Southwest no nos gustan los cargos. Nos diferenciamos en la industria por no cobrar por cambios de reservación ni por documentar hasta dos maletas (con algunas restricciones de peso y tamaño). Tenemos 44 años de experiencia en demostrar que, cuando se mantienen bajas las tarifas, más personas viajan. Y eso es bueno para las aerolíneas, nuestros Clientes y los aeropuertos. Si no les gusta lo que oyen, pueden visitar stopairtaxnow.com para obtener más información sobre este tema y para agregar su nombre a la creciente lista de Pasajeros preocupados. Nuestra meta es simple: mantener las tarifas y los costos bajos. ¡Gracias por su apoyo y por preferirnos siempre!

Gary Kelly Presidente de la Junta Directiva, Director Ejecutivo y Presidente Southwest Airlines

PHOTOGRAPHY BY STEPHEN KELLER

Tal parece que cuando el gobierno desea obtener más dinero, los primeros que cruzan por su mente son los usuarios de aerolíneas, como si fueran una alcancía. De hecho, mucha gente se sorprende al enterarse de que alrededor de 25% de la tarifa promedio de Southwest Airlines consiste en cargos e impuestos aplicados por el gobierno. Lo menciono porque el Congreso está considerando aumentar el Cargo al Pasajero por Uso de las Instalaciones (PFC, por sus siglas en inglés) en casi 90% (de $4.50 dólares a $8.50 dólares, por pasajero, por segmento), con aumento automático del costo cada año subsiguiente. (¡Imaginen qué pasaría si aumentáramos nuestras tarifas en 90%! Las tarifas de otras aerolíneas aumentarían, el tráfico se reduciría y

18 SOUTHWEST MONTH 2015

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WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

YOU MADE OUR DAY

GR ADUATION GIFT

Dear Southwest,

I was a chaperone for our school’s senior trip. I have been doing this for 17 years now. Allison Brown, Rachel Saporito, and Jane Usry, the three flight attendants on our flight home, were hands-down the best I have ever experienced. Our flight had only our students aboard. Besides performing their typical duties, the flight attendants conducted fun games and played music. It was an experience I will never forget, and I can promise the students will remember this flight for the rest of their lives. And isn’t that exactly what we want to give young people as educators and travel providers? One of the attendants actually danced down the center aisle while collecting trash from everyone. Southwest is in great shape with people such as these flying with you. Again, thank you. —Keith Walters

20 SOUTHWEST SEPTEMBER 2015

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I am a single mom who has a daughter in college and a son graduating high school, heading to college. I have been saving for a little over a year to have my daughter fly home to see her brother graduate. Her boyfriend was going to come with her to finally meet me, but due to unfortunate circumstances I had to cancel the flight for him. The tickets were nonrefundable. With it only being me in my household trying to support all the things going on, I emailed customer service. In all the years of dealing with any company I have never received the care and compassion I received from you guys. Liz Sanders, the representative who handled my issue, not only called and left a direct number for me to call her back but followed up with an email as well. I was refunded his portion of the ticket, which I know Southwest did not have to do. I felt that I needed to send something to recognize Liz and let you guys know how much it meant. —Louise Bryant WELCOME RELIEF

As someone who is terrified of heights and enclosed spaces, I of course had an incredibly horrific panic attack as soon as my plane took off. Flight attendant Hans Zenteno helped me so much through this. He gave me cold paper towels to cool me off when I was overheating. He let me use his tablet to keep my mind off of my fear. He ILLUSTRATION BY DANIEL DOWNEY

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calmed me down and treated me as if I was his daughter. I will never forget this man. Even though you cannot die from a panic attack, it sure felt like he saved my life. Bless this flight attendant for all that he has done for me and my family. —Polina Kovalyova SURPRISE DATE

Both my husband and I travel a lot for work. We often have conflicting schedules, resulting in extended periods of time away from each other. It is rare that we are traveling to or through the same places. Earlier this month, my husband needed to be in Houston during the same time that I would be passing through, on my way home. It had been over a week since I had seen him, and I wanted to surprise him with an impromptu, out-of-town date night. The customer service agent tending the flight, Alisha Medley, was fantastic and went above and beyond to switch my flight home to the following morning. I was able to surprise my husband at his hotel and have a lovely dinner with him, all because Alisha was willing to go the extra mile. Keep up the great work, Southwest, and a huge thank-you to Alisha Medley! —Lisa Cavell PERFECT GEMS

I was standing in a doorway at Chicago Midway, adjusting my coat collar before pulling my luggage to the shuttle bus. The collar popped the clasp of my earring, which landed on the grate in the doorway. For a split second it seemed the earring was safely on top of the grate, but then it suddenly fell. It was a gift from my now 82-year-old mother. I turned to get a hairpin to make a hook and then turned around to the grate and realized I had not marked the spot where the diamond had fallen. I fell onto my hands and knees in search of the earring. Two people appeared and asked me what had happened. I did not look up, telling them I’d dropped a diamond earring given to me by my mother. They also got on their hands and knees and with small flashlights began to help me look. It was several minutes before I realized that they were not airport employees but two

Southwest flight attendants. My bus to Indiana was leaving soon, so I thanked them for looking and began to head for the bus. They both said they would keep looking. D.J. Pulcher took my phone number, and Aaron Smith said he wouldn’t quit looking until their bus arrived. I gave him the bobby-pin hook just in case. As I approached my bus, D.J. yelled, “He found it—Aaron found your earring!” D.J. was holding it up. I ran to her, hugged her, and prayed for her. I left my luggage and ran to Aaron, hugged him, thanked him, and prayed for him also. My earrings may have been in the rough but God sent “two diamonds” in the roughness of what can sometimes seem to be an uncaring world to remind me of his beautiful creations called humans. —Sonia Winslett MEAL SERVICE

I just wanted to let you know what a great experience I had because of Capt. Tom Hoy. I was late getting to the airport and was standing in the line at a Burger King while my plane was conducting its preboarding routine. I figured I could quickly grab a bite to eat, but unfortunately the line was stuck in “slow.” The captain was behind me in line, and he asked if I was on the flight to Baltimore. He reassured me that it couldn’t take off without him, but I knew I would lose my place in the boarding line, and I didn’t want to get that dreaded middle seat. The captain was so nice. He told me to get in line; he would order my meal and bring it to me. I offered to pay for his meal. He insisted that he would just get mine and would not take no for an answer. After I boarded the plane, he found me and brought my meal to me. I cannot even begin to tell you how much that impressed me. What a great guy, and what a great memory for me. I always fly Southwest first. I know it’s worth it because of the experience you have if anything unexpected comes up. This just reinforced everything I think about your airline. Please pass on my thanks to your captain, my favorite Southwest employee. What a job well done above and beyond the call of duty! —Beverly Schindel

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7/21/15 3:12 PM


OUR STAR Flight Attendant, Pacifica, California

Angela Koblitz This welcoming smile may have greeted you on one of our flights. As an Oakland-based Flight Attendant, Angela Koblitz provides nonstop Hospitality to our valued Customers. Originally from Seattle, Angela’s family moved to Fairfield, Iowa, when she was 10. She describes Fairfield as a great place to grow up and is proud of her small-town upbringing. A love of languages led Angela to major in Russian at Grinnell College in Iowa (she also speaks Spanish and French). It’s no coincidence that she and her husband, David, met when they were both studying abroad, halfway around the world in Russia. After working at another airline and then taking some time to raise her son, Joey, Angela joined Southwest Airlines as a Customer Service Agent in San Francisco. She soon fell in love with the Company’s friendly Customers, Employees, and way of life. “Everyone has an area where they shine, and we are all empowered to be ourselves,” she says. With a sister already working as a Southwest Flight Attendant, it wasn’t long before Angela decided to take to the skies herself. “Having so much time with our Customers is a gift,” Angela says. “I get to learn about their lives and really connect with them.” A big fan of our international service, Angela enjoys working flights that allow her to use her Spanish language skills, such as trips to Mexico City. “Customers are so appreciative of our new service, and it’s great to be in such a wonderful atmosphere,” she says. In addition to loving languages, Angela has a passion for music. She started playing the cello as a child and also sings at her church and in a community choir. Angela’s smile says it all—welcome onboard and make yourself at home! Thanks, Angela, for taking such great care of our Customers and for letting your personality shine. —Elise May To thank Angela for her work and dedication, Jersey Boys is proud to give her two tickets to see the show in Las Vegas. Congratulations, Angela!

24 SOUTHWEST SEPTEMBER 2015

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TAKE A BOW

Angela has played cello since age 7.

PHOTOGRAPHY BY DREW KELLY

8/3/15 5:04 PM


Photo: Warwick Saint

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RAPID REWARDS FREEDOM STORY Restaurateur, Atlanta

Adalius Thomas

A NEW FIELD

Before his career as a restaurateur, Adalius was an All-Pro NFL linebacker.

26 SOUTHWEST SEPTEMBER 2015

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As the owner of Bolt Bistro in Raleigh, North Carolina; Town Hall Burger and Beer in Durham, North Carolina; and Grille 620 in Ellicott City, Maryland, Adalius Thomas spends a lot of time in the air. While he lives in Atlanta, business often takes him to visit colleagues all over the country. (His record is traveling to 10 states in one week!) Thanks to Southwest Airlines’ flexibility, Adalius is able to budget for spur-of-the-moment switches without worrying about change fees—a luxury in the fast-paced world of restaurant ownership. Adalius is a steadfast supporter of Southwest and the efficiency the airline brings to the table. His many travels have earned him status as an A-List Member of Southwest’s Rapid Rewards frequent flyer program, and he redeems points for both business and leisure trips. In doing so, he particularly enjoys using Southwest’s online booking features. Making travel arrangements is a breeze thanks to the “simple and elegant” design of Southwest’s website, Adalius says. “It’s easy to look ahead of time and choose ‘dollars or points’ for any given flight.” Adalius and his wife, Sheri, his Companion Pass designee, are thrilled that Southwest offers two free checked bags, even on international travel. They took advantage of this perk during a recent trip to Punta Cana, Dominican Republic. The airline’s focus on living and working with a Servant’s Heart is what Adalius enjoys most about flying Southwest. “To have such a Customer Service–centered state of mind is truly outstanding,” he says. He tries to foster the same culture and emphasis on Customer Service within his restaurants, insisting that any situation is “all about the experience.” Adalius, we appreciate your loyalty and your love—it’s Customers like you that inspire us to offer the best Hospitality possible. —Samuel Dickinson

PHOTOGRAPHY BY HAROLD DANIELS

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from the editor IN STEP

Dear Reader,

If you ever performed in a marching band or drum corps, you’ve experienced the purest form of teamship. As a mediocre trumpet player in a suburban Philadelphia high school myself, I took part in an awesome wall of sound, snapping up my horn with precision and aiming serious decibels at the girls in the stands every halftime. It didn’t matter that the football players were cooler, fitter, and individually awesomer. There were more of us in the band, and we moved like one great, bellowing beast. This issue celebrates that kind of teamwork, both on the field and in the office. Over the years, though, I’ve also come to appreciate a different kind of team, one where the members don’t bother to move in sync. This team of collaborative rivalry may not be greater than the sum of its parts; instead, the group enables each part. Think of California’s Santa Clara (now Silicon) Valley during the ’70s, when the Homebrew Computer Club cultivated such electronics pioneers as Steve Wozniak, Gordon French, and Fred Moore.

You’ll find this supportive rivalry throughout the richest parts of our history, from the American Founders to the 19th-century literary giants of Massachusetts (Melville, Hawthorne); from the productive competition in Detroit and Harlem in the 1920s to the comic-book geniuses of 1930s New York; from the wild, young filmmakers of the 1970s (Spielberg, Coppola, Lucas) to the women transforming comedy today (Wiig, McCarthy, Schumer). All of these people didn’t just share ideas—they pushed each other to outdo themselves, even while trying to outdo one another. Have you found such a team of rivals in your own life? Tweet at me using #SouthwestMag or email me at letters@southwestmag.com. Tell me how it formed, what it did for you, and just how amazingly lucky you are.

Jay Heinrichs

EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY JONATHAN HANSON

Tell us when you’ve felt the rhythm of a great team.

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feedback

Talk to Us Send your letters to 2811 McKinney Ave., Suite 360, Dallas, TX 75204. For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, please visit the “Contact Us” page at Southwest.com.

letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

Dear Editor,

I recently flew on Southwest from New York City to Raleigh, and I was occupied almost the entire time with Southwest: The Magazine! I especially enjoyed the article “The King of Tides” [July 2015]. It was not only well-written, but the article truly described how close of a relationship the father and daughter had. It was so touching that it moved me to tears. I am so thankful that I still have my daddy alive, and this article made me thankful for the relationship that I have with him. Thanks for including it! Amanda Bordeaux RALEIGH, NORTH CAROLINA

/ We can speak from personal experience, Amanda: An appreciative daughter is the very best kind.

I loved “The King of Tides” by Kim Cross in your July edition. I read it as I traveled back to Hartford, Connecticut, after attending a family reunion in Colorado over the Fourth of July. My dad, whom I adore, is 82 and enduring the aches and pains of a life of too much hard work. Out of 12 siblings, he was the only one of four surviving who could make it. It was with the knowledge that it could be his last reunion that we committed to getting my family of four there. We adore this man, the stories he tells, and the lives he has impacted with his generosity and kindness. He is a role model for my children in the way he treats people and loves unconditionally. I will always treasure the memories of this reunion. Thank you for sharing this story!

Natalie Sundermeier VERNON, CONNECTICUT

/ We bet your dad knows he’s a lucky man, Natalie.

PHOTOGRAPHY BY DESIREE ESPADA (MAGAZINE)

FAMILY AFFAIR

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POIGNANT REMINDER

I read the article “The King of Tides” yesterday, and it moved me to tears. Although I am much too old to be crying on an airplane, I feel compelled to express my appreciation for sharing this story. Kim writes beautifully, and reading her reminiscences brought to mind a number of fond memories of my dad, whom I lost to cancer four years ago. I am sure Kim’s father would be very proud of her tribute.

Ken Coffman EL PASO, TEXAS

/ You couldn’t possibly be too old for that, Ken. We’re sorry for your loss. A FATHER’S RESPONSE

I had finished reading my book on the way from Milwaukee to Kansas City and found “The King of Tides” in the July issue. The story touched me deeply as a father—no daughters, but all three sons are Eagle Scouts—who loves to fish. Alas, my sons don’t burn with my fever. Excellently

written and brought real tears to my eyes. Thought I would let you know this story touched a minimum of one—but based on my reaction, undoubtedly many others.

Peter Zinecker WARRENSBURG, MISSOURI

/ Maybe you can hope for a grand-

article, and I thought I would send this note to you to thank you for that bit of humanity.

Bill Weisberg SALT LAKE CITY

/ There really is nothing like fishing,

Bill. But it’s never too late for the two of you.

daughter! SPOTTED ON SOCIAL CLOSE TO HOME

I found myself in the middle of “The King of Tides.” I, too, lost my father, who gave me a love of fishing. I also have a daughter who is going off to college in NYC. The difference is my daughter grew up playing tennis 15 hours each week for the past nine years; our weekends were spent courtside watching her compete instead of streamside teaching her to fish. Perhaps I was moved by the fact that I did not have that same fishing bond with my daughter as Kim had with her dad or simply because my daughter is leaving next year. Nonetheless I’ve never been moved like that by a magazine

No boat required. Sword fishing @SouthwestAir thanks to #SouthwestMag

@johnnychopsrrb

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Los Angeles • Irvine • La Jolla • Palos Verdes • Westlake Village Santa Barbara • Salt Lake • New York • Miami • Las Vegas • Houston

8/10/15 1:36 PM


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UA VIP Southwest Spread Ad 7_20_15:Layout 1 7/29/15 12:28 PM Page 1

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contributors

Meet the people behind this issue. Elizabeth Cecil PHOTOGRAPHER

Eat / p. 42

Katie Rich WRITER

Comedy of Errors / p. 64

Peter Yang PHOTOGRAPHER

Katie bravely allows a peek at her greatest failures in improv and imparts key lessons. Her favorite Chicago comedy joints: “The CiC Theater has an underground feel, and the sets at Second City are free—the best-kept cheap date secret in the city.”

Elizabeth, who shot this month’s delectable twist on ceviche, is a devotee of State Road restaurant on Martha’s Vineyard. “I love grabbing a burger at the bar or brunch on Sunday. The food is always delicious, and they make you feel right at home.” @LIZCECIL

@KATIEMARYRICH

Cover To capture our cover, Peter hung out with the Anderson Monarchs at their home field for a day. His biggest challenge? Getting them to stop playing ball long enough to sneak in a few shots. “I photograph a lot of pro athletes, but to see how much they were still kids—how much they just loved playing the game—was really fun. The vibe there was really cool. At one point, Mo’ne and Myles (second from right and far right on the cover, respectively) did this 15-second handshake that was the craziest thing I’ve ever seen.” @YOPETERYANG

Tony Rehagen WRITER

Playing Hardball / p. 53

Ross McCammon WRITER

The Teammate Quiz / p. 62 A former editor of this magazine and author of Works Well with Others, out October 6, Ross created undoubtedly the funniest multiple-choice exam ever. Yes, the bar is low, but still.

Tony reflects on the challenges of being married to a sports nut. His choice bar for catching a game: “Manuel’s Tavern is an Atlanta institution, more of a politico hub than a sports bar. But almost every wall has a flat screen so you can check the score.” @TREHAGEN

@ROSSMCCAMMON 36 southwest september 2015

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8/12/15 1:48 PM


A Culture Club THE LUNCHBOX (A WAXING SALON) STORY

The idea that kindness attracts kindness is one that’s been tossed around by one famous quotable character or another for centuries – be it from world-shaping Greek philosophers to authors of modern-day, moral-driven stories. Considering how one person’s simple act of kindness can mobilize a global movement and ignite awareness, it’s surprising that “be nice” rarely makes the to-do list of best ways to conduct business. Despite its scarcity in general corporate dynamics, LunchBOX (A WAXING SALON) Founder + CEO Debi Lane knew a culture founded in benevolence, empowerment and collaboration would be critical in bringing her chic-andcheeky wax-only salon concept to the franchise arena. “It’s counter-intuitive to expect a business to be successful without giving a lot of genuine thought and effort into creating a culture built not only from what you do but the kind of people you choose to bring that business to life,” Lane said. “It’s not just the skill and experience that make our people exceptional at what they do, but how they engage with other people. That’s the LunchBOX vibe.” The LunchBOX vibe is such a priority, in fact, that the company has a culture director who works shoulder to

shoulder with franchisees to emphasize the importance of self-awareness, intention, energy and accountability as key leadership strategies and a waxologist development director to do the same for its waxologists nationwide. Just as Lane anticipated, this business mindset draws an exceptional caliber of people to the LunchBOX family. New Jersey franchisees Ed and Patrick Sheridan, a fatherson duo who also enjoy success as franchisees of an iconic burger brand, are like other LunchBOX franchisees who were drawn to the distinct, positive vibe that weaves through every salon. “Walk into any LunchBOX salon, and the competence, confidence and kindness is palpable. The waxologists, the salon design and even the products tell this great story that you just want to be a part of,” Patrick said. “We’re in this culture club now, and it’s one of the most rewarding business decisions we’ve ever made.”

LunchBOX seeks qualified franchisees to own salons in affluent communities in 30 states, including Texas, Ohio, Pennsylvania and Washington D.C. For more information: lunchboxfranchise.com 866-333-9163

*This is not an offer to sell or solicitation of an offer to buy. Offers are only made in states where we have complied with applicable law and an offer to sell or a solicitation of any offer to buy a franchise shall be made solely by a Franchise Disclosure Document. All financial information is as shown in Section 19 of the FDD to be disclosed to potential franchisees during the awarding process.

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PLAY Shop

Standard Issue Field Watch weiss watch co. These Americanmade, hand-built timepieces are the kind of thing you pass down one day. $950; weisswatch company.com

Market Tote farmshop + apolis Perfect for carrying wine and cheese, this jute tote is the work of a women’s co-op in Bangladesh. $68; farmshopca.com

Marmol Radziner Bar Opener heath ceramics

PHOTOGRAPHY COURTESY OF APOLIS

Browse socially conscious and sustainably sourced goods at apolisglobal.com.

We love objects that are both decorative and functional. This fits the bill. $90; heath ceramics.com

Brass Cocktail Straws chris earl

Found in Los Angeles

Brothers Shea and Raan Parton of Apolis share the L.A. wares they love most.

An L.A. furniture designer, Chris was born and raised in Papua New Guinea, which lends to his unique aesthetic. $85; chris-earl.com

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PLAY Drink MAKE IT ← Stir together 1½ ounces peach ambrosia tea–infused Deep Eddy vodka, ½ ounce fresh lime juice, and ½ ounce orange blossom honey, then top with 4 ounces Rachel’s Ginger Beer. Serve in a copper mug over crushed ice, capped with a kaffir lime leaf. Infused vodka: Combine 750 milliliters Deep Eddy vodka with 3 ounces peach ambrosia rooibos tea in a sealable jar. Let sit for six hours, and then strain through a coffee filter.

ORDE R TH IS

Two Three Four

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honey, a few limes, and you’re set. (You still need vodka, of course.) According to McNett, the name comes from the saying “One for the money, two for the show … ,” though it could be mistaken for the number of times you should order this. For the chance to win a Deep Eddy Vodka–branded YETI cooler, visit facebook.com/SouthwestMagazine.

STYLING BY ROBIN FINLAY

Pike Place Market is a smorgasbord of inspiration for Mike McNett, head bartender at Lark in Seattle. Nowhere is that as evident as the Two Three Four, a fruity and floral twist on the ubiquitous Moscow Mule. Make your way to the MarketSpice stall for the cocktail’s peach ambrosia rooibos tea. Go a little farther and there’s Rachel’s Ginger Beer. Pick up some local

PHOTOGRAPHY BY NICK CABRERA

8/4/15 10:25 AM


嘀伀䐀䬀 䄀 䴀 䄀䐀䔀 圀䤀吀䠀

䰀 䔀 䴀伀一

唀一䐀䔀刀 㜀  䌀䄀䰀伀刀䤀䔀匀 倀䔀刀 伀娀⸀

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PLAY Eat

TRE N DI NG

In Asia Mei’s household, it’s not Christmas Eve, it’s “Snail Salad Day.” As an homage to the beloved Italian dish— and in an attempt to eat it year-round—the chef and owner of Boston’s Moonshine 152 concocted her own version. Conch, sherry vinegar, freshly juiced citrus, celery, kalamata olives, and flying fish roe work together to create a light, well-balanced plate. The best part? The restaurant serves a full menu until 1:30 a.m. every day, so late-night hankerings are no longer of concern.

STILL HUNGRY? From your laptop or mobile device, browse Southwest’s Inflight Entertainment Portal to discover top restaurants in your final destination. It’s free!

CHILL OUT

/ CHICAGO

At Topolobampo you don’t have to choose just one ceviche. The trio includes combinations of shrimp, tuna, and calamari, accented with tropical fruits and spicy peppers. 42 southwest september 2015

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/ SAN FRANCISCO

If you’re going to call yourself a cebicheria you’d better deliver, and La Mar does. Try the cebiche carretillero, with octopus, calamari, and shrimp.

/ WASHINGTON, D.C. A rich variety of Asian and Peruvian flavors fill the menu at José Andrés’ China Chilcano. Think hamachi with minty huacatay, and soyhuacatay cured egg yolks.

/ DALLAS

Famed chef Stephan Pyles studied at a cevicheria in Lima before opening San Salvaje. One of his secret takeaways: Add pureed fish to the marinade.

PHOTOGRAPHY COURTESY OF TOPOLOBAMPO, KATIE NEWBURN (LA MAR), GREG POWERS (CHINA CHILCANO) AND STEPHAN PYLES (SAN SALVAJE)

Ceviche

Pair ceviche with a crisp white wine, like a dry chenin blanc.

PHOTOGRAPHY BY ELIZABETH CECIL

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WORK Number

PHOTOGRAPHY BY TIMSA/GETTY

When pleas to workmates fall on deaf ears, turn to a trusty desktop standby. In an experiment conducted at Sam Houston State University, researchers asked test subjects to fill out and return a five-page survey. The request was either handwritten on the survey’s cover sheet or scrawled on a Post-it and attached to the front. Subjects who received the sticky-note setup were significantly more likely to complete the survey; they also returned the materials more quickly. Researchers surmised that the attention-grabbing memos made the inquiry more personal—and thus more palatable. A noteworthy conclusion, indeed!

58%

You’re more likely to get a favor if you ask via sticky note.

MANNERS MATTER You’ll net more responses if you greet the recipient by name and sign your Post-it request. september 2015 southwest 45

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WORK Trip Keep an eye out for the more than 100 murals and public art installations dotting downtown. Visit abqmainstreet.org for a downloadable map.

WALK I NG DISTANC E

Albuquerque

Get your kicks along old Route 66. (Sorry, but Central Avenue just doesn’t rhyme.)

STAY ↙ Built in 1939, Hotel Andaluz blends Spanish and Moroccan architecture with stylish results. Take in sprawling city views at the rooftop bar.

DRINK ↙ A true beer-lover’s bar, Anodyne features more than 130 brews. While there, polish off a pint from ABQ’s own La Cumbre brewery.

SEE → Known for the brilliant Pueblo-inspired murals adorning its walls, the 88-yearold KiMo Theatre hosts both classic films and musical performances.

SHOP ↗ Skip Maisel’s is home to one of the world’s largest selections of Native American pottery and jewelry. Stop in to pick up a souvenir or simply watch the various craftsmen work. 46 southwest september 2015

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EAT ↙ First, the age-old New Mexico question: red or green chili sauce? Both are top-notch at Cecilia’s Cafe, especially atop a savory sopaipilla.

ILLUSTRATION BY CHRIS DENT

8/10/15 3:54 PM


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Chain of Tools

Form meets multi-functionality in this rugged accessory.

ON YOUR PHONE Handle / Calendar invites, Gmail, and to-do lists all clamoring for your attention? Handle’s elegant interface integrates these three functions, streamlining tasks and keeping you on track one day at a time. You can set location-based reminders or swipe to turn emails into action items. Consider it a multi-tool for your brain. Free; iOS

Leatherman’s latest offering, the Tread (from $165), is not your typical wearable. Its heavy-duty stainless-steel links—which can be added or subtracted as necessary—sport 29 functions in all, from Allen wrenches and screwdriver bits to box wrenches and even a bottle opener. (With the release of later models, you’ll be able to attach an Apple Watch to it.) To use, slip it off your wrist and pivot the needed piece into place; flattened, the rest of the band acts as a sturdy handle. Bonus: TSA approval means you can channel MacGyver on the go.

Choose between a black or stainless steel finish.

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The YouTube star and entrepreneur on how to keep ’em coming back

OUTTAKES BEST WISHES The goal is always to create a supportive, positive community. That’s why I say, “Good Luck,” at the end of all my videos. REAL TALK People want to be part of a larger story. That starts with an authentic message. I do what I love, and my popularity has been a byproduct of that. NURTURE YOUR GIF TS As a child, my family moved several times. My art and imagination became the constant I needed. It was keeping my passion close to my heart that helped me discover my purpose.

Watch Michelle in action at youtube.com/ michellephan.

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It’s much easier to make a onehit-wonder viral video than it is to create something that truly stands the test of time. The Rebecca Black or Gangnam Style videos last for a year, and then they’re gone. People get bored, and they move on. I’ve been doing this for eight years, and I’ve had to just keep pushing the envelope. I’m always experimenting with storytelling, whether that’s a new twist on a makeup tutorial or a high-concept video for a brand. I hired a computer-graphics artist to create a dragon for my Game of Thrones video, which showed how to recreate character Daenerys Targaryen’s look; we also used a camera typically reserved for cinema. I’m striving to explore new concepts and improve execution. I have to constantly evolve and grow with my audience to stay relevant.

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Point of View

Playing Hardball

When we got married, I vowed to love my wife forever. I never said anything about the Mets. / BY TONY REHAGEN

I

caught my wife cheating the other night. I’d just put the groceries away and was bounding up the stairs when I heard a man’s voice coming from our bedroom. Then a second man. Followed by the roar of a crowd. I stormed in to find my partner of 12 years in bed—watching the game. So what? you ask. It’s not The Bachelorette. It’s not a Lifetime movie or even one of those haunted shows she indulges in. It’s baseball, my favorite sport. Not only that, it was the St. Louis Cardinals, the team I love yet rarely have been able to watch since I left the Midwest. On this Monday night in mid-May, they were playing the Mets. My wife and I had decided years ago that we’d both pretend the periodic tilts between these two teams weren’t taking place. You see, ILLUSTRATION BY DANIEL FISHEL

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Cards vs. Mets was at the root of our biggest fight in more than a decade of wedlock. This isn’t just some superficial spat between spouses. This is more than simply leaving the toilet seat up or farting under the covers. My wife and I are both bona fide sports wonks. Our teams were our first loves. I grew up in central Missouri, ear to the radio listening to Jack Buck broadcasting live from St. Louis. I can recite the starting lineups of all 11 world-championship teams. Meanwhile, she was raised in Iowa, where she latched onto oft televised national powerhouses like University of Michigan football and North Carolina Tar Heels basketball. While her girlfriends were crushing on New Kids On The Block, she was cutting out pictures of UNC coach Dean Smith and an obscure guard named Dante september 2015 southwest 53

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Calabria, whom she admired as much for his skill as his ItalianAmerican good looks. True to form, my wife and I met as sportswriters for the newspaper at the University of Missouri in the spring of 2001. (This fact is in dispute. She claims that we actually met months earlier when I bumped into her outside of our advisor’s office. If she asks, I remember it clearly, and it was the happiest moment of my life.) I was trying to summon a brawny metaphor on deadline when I spaced on the name of the bodybuilder who had played the Hulk. She was the first to respond “Lou Ferrigno” to my newsroom-wide shout. After I filed my story, I promptly stood up and marched into my editor’s office, where I copied her phone number off the bulletin board. She covered high school tennis and swimming but was more interested in the finer points of football and basketball. As for baseball, she was only just then getting into the Mets, and I’ve never been quite sure why. Possibly it was a rebellion against her Braves-fans cousins; maybe it was the fact that, at the time, New York was playing well. Or perhaps it was just to jab at me because the boys from Queens had humiliated my Cardinals in the playoffs the previous fall. I forced a grin and took her barbs. She was hot, after all. And how cool would it be to date someone who was actually into sports? The answer: pretty damn cool. And it’s even more awesome to be married to one. Date nights are scarfing nachos at an NBA game or bellying up to the sports bar. Weekend getaways are tailgating in Milwaukee or drinking our way through Wrigleyville. We play hooky each March to binge on the madness of the NCAA Basketball Tournament, and in May we guzzle mint juleps on Derby Day. (Obviously, it also helps that we’re both drinkers.) It’s bliss—unless

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our teams are involved. For instance, if something bad befalls the Cardinals while I happen to be watching, it is my fault—we have to turn the game off immediately. When they lose an especially close game, I refuse to have ESPN on anywhere in the house the entire next day. The missus is downright weird about her teams. She won’t even watch some of their big games because she gets so nervous.

One year, we went shopping during the annual Michigan–Ohio State football game and returned home to discover that the clerk hadn’t charged us for a picture frame. When my wife found out the Buckeyes were rallying from a 21-7 deficit, she wondered whether she should drive back to the store and pay for the frame. She didn’t, and the Wolverines held on to win. But since then, they’ve lost 10 of 11 to the Buckeyes. My wife’s

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refrain: “That’s been the price I’ve paid for that frame.” Still, for years none of this was a real issue because our interests never conflicted. My college football and basketball teams—both Mizzou—rarely, if ever, crossed paths with Michigan or UNC; the Mets and Cards only played each other seven times in a 162-game season. Plus, for the first few years of marriage, the Mets sucked. That changed in 2006. New

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I glared at her, clicked off the TV, slammed down the remote, and stormed off. No cuddling tonight! York was suddenly a juggernaut, the best record in the National League. In October they steamrolled into the NL Championship Series—where they faced my Cardinals, with a trip to the World Series on the line. We informally

decided that we’d watch the game together-ish: me in the living room, her in the bedroom. The Cards had choked in the previous two postseasons and barely even made the playoffs that year, so my expectations were low. They were shut out in Game 1, and when they fell behind late in Game 2, I turned off my TV. I was resigned, almost happy for her. (Almost.) But while I was away the Cardinals tied it in the seventh on a two-out, two-strike triple by Scott Spiezio and then won it in the ninth off of Mets closer Billy Wagner. By the time I slunk upstairs and slipped under the covers, the bedroom was dark, so I can’t be sure my wife was awake. But there was no cuddling. Now even in the series, we both decided to abstain from Game 3, a gesture of defiance—“We mean more to each other than some logo on a hat.” (Besides, my team was doing better when I wasn’t watching.) We went for a lovely autumn walk, a nice dinner with no TVs, and a movie. Sure enough, the Cardinals won. For Game 4, we decided that this was silly. We’re adults. Our relationship, our love is strong enough to endure a petty rivalry. We watched the game side by side on the couch … until the Mets went up 11-3 and my wife inadvertently clapped. I glared at her, clicked off the TV, slammed down the remote, and stormed off. No cuddling tonight! I watched the remainder of the series from a bar. When Adam Wainwright struck out Carlos Beltran with a knee-buckling curveball to win Game 7, sending my birds back to the World Series, I ran screaming, waving my rally towel through the bar, high-fiving and hugging strangers. Euphoric.

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Until I had to go home. Once again, the bedroom was dark. At this point, my wife was a much bigger man than I would have been. She let me watch the World Series from our living room—except for Game 3, which I savored from a $175 Busch Stadium nosebleed, an expense she unflinchingly approved. When the Cards eventually clinched the first championship I’d ever seen, I repaid her magnanimity by stepping outside to raise hell up and down the street in my pj’s. The following year, when the Cardinals stunk and the Mets were running away with their division, I was all but on board the New York bandwagon. I sincerely wanted her to feel what I had just felt, especially now that it wasn’t at my own expense. When they began to falter late in the season, I tried to reassure her that they would prevail. “They’ve got it made,” I told her. A fatal error. The Mets went on to lose 12 of their last 17 games, one of the biggest collapses in baseball history. And it was my fault for having jinxed them. Thus, we made the agreement that we would henceforth act as though the Cardinals and Mets played different sports on different planets. But the other night, when I walked in to find her reveling in a late 1-0 Mets lead, I didn’t say a word. I didn’t have to. Moments later, in the top of ninth, the Mets closer blew the save. The Cardinals tied the score, sending the game to extra innings. The Sports Gods had spoken. My wife turned off the TV. I turned off the lights and climbed into bed. There was no cuddling. Tony Rehagen has written for ESPN The Magazine, Men’s Health, Atlanta, and SB Nation Longform, and was anthologized in Next Wave: America’s New Generation of Great Literary Journalists. He is based in Atlanta.

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ALRIGHT TEAM, gather ’round. We’re getting slammed out there, beaten to every play. We’re not working together, and we’re tired. So here’s the game plan: On the next page, we’re gonna test ourselves to see what we’re made of, and then we’ll take a few tips from comedians, Marines, and Little Leaguers. Got it? Break. Everybody has a role to play.

HOW TEAMS WORK PHOTOGRAPHY BY ECHO/GETTY

62

64 68 72 74

Assess Yourself Improvise Take the Lead Dress the Part Get on Board

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THE TEAMMATE QUIZ Are you a

lone wolf? A true comrade? A toadie? Find out. B Y RO S S Mc C A M MON

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TEAMW R

DIRECTIONS / Fill

in the answers that apply and then add up the points to find out how well you work with others. Which virtue do you find most professionally valuable? Consistency (2 points) Consistency  Participation (2) Participation  Enthusiasm (2) Enthusiasm  Cooperation (2) Cooperation  A deep and abiding sense that everyone is out to undermine you (-5) Which term do you use to refer to people you work with? Partners (5) Partners  Team members (4) members  Buddies (3) Buddies  Co-workers (2) Co-workers  Toadies (1) Toadies  Hangers-on (0) Hangers-on  Coattail riders (-4) riders  Meat in a room (-8) room  Stairs, if stepped on effectively (-12)

PHOTOGRAPHY BY HILL STREET STUDIOS/CORBIS

Which is the most crucial professional tool for interacting with co-workers? Verbal communication (4) Phone (2) Phone  Email (0) Email  Face mask, because who knows what these people do on their own time (-8) Which is the correct spelling of the word “team”? T-E-A-M (0) T-E-A-M  T-E-A-I-M (-10) T-E-A-I-M  If you could be an animal, which animal would you be? Bee (3) Bee  Penguin (3) Penguin 

Elk  Elk (3) Wolf (regular) (3) (regular)  Wolf (lone) (-8) (lone) 

The boss tells you a project is a complete disaster. You: Own it and begin trying to solve the problem. (8) Place all blame on someone else. (-4) Weep privately. (0) privately.  Weep openly. (-6) openly.  Ask everyone why they’re not weeping too. (-8) You’ve just found out your company is implementing an “open floor plan,” requiring you to move from a closed-door office to a newsroom-style desk. What’s your response? To look forward to the power of social interaction to open new lines of communication (6) To send an email to the boss stating in no uncertain terms that you cannot be expected to fraternize with the riffraff (-6) Again with the weeping (-8) You playin’ softball tomorrow?! Can’t wait! (9) wait!  Nah (0) Nah  You know we’re playing Bizco, right?! Yeah, it’s gonna be intense! (4) Exactly. I don’t want to be a part of that bloodbath. (-5)

The company’s numbers are down this month. Which attitude are you most likely to bring to the big budget meeting? Tenacity (4) Tenacity  Steadfastness (2) Steadfastness  Concern (0) Concern  A sort of jaunty obliviousness (-2) Which virtues would your co-workers say you’re most likely to bring to the big budget meeting? Tenacity (4) Tenacity  Steadfastness (2) Steadfastness  Concern (0) Concern  An incredibly annoying sort of jaunty obliviousness (-2) You and your six colleagues have been tasked with transporting yourselves across a river. You have eight boards, six barrels, a single oar, and some rope. What’s your most likely response to this challenge? “But the thing is: We’re accountants.” (0) “You guys sit tight as I take care of this. I remember how to do it from last year’s teambuilding retreat.” (0)

Assess Yourself

“I’ve never been great with problem solving. I’ll just be over here cheering you guys on. When I say ‘Crude!,’ you say ‘Raft!’ Crude! ... Crude!” (0) “I’m not sure, but I know that if each of us participates wholeheartedly and trusts our colleagues, we’re gonna get across this here river, and we’re gonna be closer teammates because of it.” (10) “Land ho!” (1) ho!”  “I will now fashion a makeshift ‘director’s chair’ out of the rope and planks and then bark orders at you people on how to use six barrels to float across a river. Kyle, fan me with that oar.” (-30)

How about you climb up on that table, and fall backward. Your colleagues will catch you. Sounds fun! (5) fun!  Trust these reprobates? Yeah, right. Kyle, you’re up. (-5)

You Scored ... MORE THAN 30 POINTS: Congratulations! You’re a great collaborator, and you place the interests of the group above your own. 0–20 POINTS: While you value camaraderie and partnership, you occasionally let self-interest negatively affect your work. FEWER THAN 0 POINTS: You are not a good teammate. WAY FEWER THAN 0 POINTS: You bailed on this quiz at “cooperation.”

Ross McCammon is the author of Works Well with Others, out next month. For a chance to win a copy of the book, let us know how you fared. Send a tweet using #SouthwestMag, or email us at letters@southwestmag.com. september 2015 southwest 63

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know your role The author plays it straight.

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TEAMW R

Improvise

COMEDY OF ERRORS Five lessons

on teamwork and failure from the halls of Saturday Night Live

PHOTOGRAPHY BY MICHAEL BROSILOW/THE SECOND CITY

B Y K AT I E R IC H

S

OMETHING I created once bombed so hard I considered going to law school. I walked into rehearsal for only my second mainstage show at The Second City, Chicago’s world-famous comedy club, knowing that what I had written was the stuff of legends: the type of thing that would be talked about for years, like so

many bits by Steve Carell and Tina Fey. It was a partially improvised movie in which most of the cast was in the audience playing actors, while the audience members themselves served as extras for a sweeping, epic Civil War scene. I, of course, humbly played Robert E. Lee. From lights up, the crowd was confused and disinterested. The scene was a wet fart, a huge dud,

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LESSON 1

Just do it. THE FOUNDATION of improv is one simple phrase: “Yes, and.” The “yes” part is simple. It means getting on board and saying yes to the people on your team. How can you say yes more? You must show up. I mean it. Be there. Be present. Everyone else showed up. Are you tired? Who cares? Everyone is tired. So be there. On time. And with a good attitude. Not to sound like a cat poster, but “Less attitude, more gratitude.” Not feeling it today? Then stay out of people’s way and do whatever you can to not spread that funk to the rest of the group. Take some deep breaths. Have a gentle cry in the bathroom. In fact, if you promise to say yes more, I promise to take you on a tour of my favorite bathrooms in 30 Rock to cry in. “Yes” means respecting the people you are with, respecting their ideas and their thoughts. And the best way

LESSON 2

to do that is by listening. Listen. Listen. Oh my goodness, just listen. Listen to Don (there’s always a Don) instead of thinking about what you want to say after he talks. Do you know why meetings take so long? Because everyone wants to hear themselves say something and no one is listening to what the other people before them have said. Please, I beg you. Just shut up and listen. OK, so now you’ve listened, and you’ve decided to say, yes. Very cool! But simply saying yes is not enough. You have to say the “and” part. This is your own addition to your teammates’ ideas. There’s no I in team. There is a me, though. And that’s great. Because you owe it to the team to be you. Bring your voice, your point of view, and your own unique experience. And if you don’t have one, shut up and listen until you get one.

/

Know your role. ANOTHER ESSENTIAL IDEA is knowing when and how you’re needed. In improv, no matter how fun a scene looks, no matter how hilarious the one-liner in your head is, you only enter a scene when you are needed. Otherwise, you will ruin it. In some shows, you will play a silent tree. In other shows, you will find that you are in almost every scene. In some shows, the tech person will bail so you watch from the lighting booth and pull the lights when the show is over. But every time you were doing what the team needed. And those needs will change every single time. When you’re frustrated with your teammates, think: Would I want to work

with me? Be the player you would want to play with. One time during a set, I entered a scene thinking, I’m going to be a super blue-collar Chicago city worker. Someone else entered the worker scene and said, “I’d like a grande latte, please.” The best thing about improv is that it would have been a disservice to the scene if I abandoned my initial idea. So I stuck to my choice but adapted it to the information my fellow actor had given me, and the scene became about a corrupt ex-bookkeeper trying to navigate the world of Starbucks. That’s a way more interesting scene than two identical baristas going about their business.

PHOTOGRAPHY BY PAUL ZIMMERMAN/GETTY IMAGES FOR AWXI

a failure. In the words of our director, “Everyone on stage was wearing a beard, no one knew what was happening, and let’s never speak of it again.” Even though it was getting nothing, my castmates played the hell out of it. We bombed for almost 15 minutes, which is 35 years in theater time. It’s probably my biggest failure as a writer, and yet my team went down with me. We still laugh about it. That experience made me realize that I had made the right decision in choosing to pursue a career in improvisation. I first started studying improv a million years ago at a dirty basement of a theater called ImprovOlympic on the north side of Chicago. It’s now known as iO, since the International Olympic Committee threatened to sue if the word “Olympic” wasn’t taken out of its name. There, I did learn one thing that is also crucial to athletics: how to be on a team. I love working with a team. I actually wish I were writing this with a group of folks because I feel much more comfortable creating with others; it’s so much better and more exciting than what we create on our own. That was true at the experimental shows we did at iO, true when I traveled the world with The Second City Touring Company, true when I got the opportunity to write and perform on the Second City Mainstage—on the boards where Gilda Radner, Stephen Colbert, and countless others honed their craft. And it continues to be true at Saturday Night Live, where I’m currently a writer. I cannot tell you how to be funny. In fact, if you are trying to be funny I can prett y much guarantee you aren’t. But I can tell you what I have learned about teamwork from my years of being lucky enough to have been part of some of the best teams in the world. (No, not the 2015 Chicago Blackhawks.)

/

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LESSON 4

/

See the whole picture.

PHOTOGRAPHY BY RICHARD McBLANE/GETTY IMAGES FOR SXSW (MIKE O’BRIEN), MARY ELLEN MATTHEWS/NBC/NBCU PHOTO BANK VIA GETTY IMAGES (WEEKEND UPDATE), AND CLAYTON HAUCK/THE SECOND CITY (GROUP)

LESSON 3

/

DON’T TRY TO FIX EVERYTHING. You cannot change the people you work with. You can only change the way you react to the people you work with. Karen (there is always a Karen) is always going to eat an apple a little too loudly at her desk. So instead of asking Karen to change, you learn to put on your headphones when you see the Granny Smith come out. One of the best pieces of advice I ever got was from Second City Mainstage alum and SNL writer/performer Mike O’Brien, who said, “Instead of being annoyed by that person, by their habits or their behaviors, try getting a kick out of them. Just try to get a kick out of people.”

IF IT WASN’T FOR my time at Second City, I wouldn’t have been able to adjust to life at SNL (or life in general, honestly). If you pitched the idea of a two-hour network television show that was written, directed, designed, lit, filmed, edited, performed, produced, costumed, sewed, painted, rewritten, rewritten again, scored, composed, choreographed, and rewritten yet again in less than a week, it wouldn’t work. But I can tell you the secret—one person doesn’t do it. When Cecily Strong performs her “Weekend Update” character, The Girl You Wish You Hadn’t Started a Conversation With at a LESSON 5

Party, you’re not just watching Cecily. You’re watching the writers, those who designed her pink dress, the props department who decided exactly how many tissues went in her purse, the hair department who gave her that ridiculous side bun, the stage manager who rolled her out to the desk, the person holding cue cards and switching them at the right time—literally more than 100 people are performing with her. You don’t know their names, but you witness their work every time you watch Cecily. They’re all saying “yes” to the idea of her character as well as saying “and” by making their own contribution to it.

/

Goshdarnit, be good to each other. GOOD PEOPLE rise to the top. Tina Fey picks her staffs not just according to who is the most talented, but also by asking: Who do you want in your space after you’ve been working all night and haven’t showered in a week? My favorite people on SNL are the people that I love to pass in the hallway at 5 a.m. on my way to have a gentle cry. Yes, sometimes people make it difficult. Here’s a scary thought: Is it you? It might be you. Is it Karen? Maybe it’s Karen. (But remember you can’t change Karen, so let’s get a kick out of Karen.) The only tactic that I have seen work with

a difficult teammate is total kindness and respect. Treat others like they are geniuses, like they are important, and guess what— they will feel that way. And they’ll remember you made them feel that way. And the team will get better. I think you’re going to do great. I liked working with you—me writing it and you reading it. And the folks who edited it (read: eliminated all the swear words), and the people who designed the layout and the typeface, and those who put it in the seat-back pocket in front of you. We did it. Now someone pull the lights.

Katie Rich is a writer for Saturday Night Live. september 2015 southwest 67

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The author (second from left) with his fellow lieutenants after a training exercise

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TEAMW R

Take the Lead

A FEW GOOD MEN Being in command often means navigating in the dark

O

UT IN THE MIDDLE of an ocean, in the winter of 1992, a U.S. Navy ensign I’ll call Pulver was training to be the officer of the deck on the USS Reluctant, also not its actual name. It was part of the amphibious fleet that carried Marines and their equipment around the world, and was old enough to have a separate wardroom for officers, who ate special meals off the ship’s china and drank out of real glasses. Each table was draped with a freshly starched tablecloth. All of it was awfully swank by military standards. Pulver was well known and liked among us six Marine officers who had been living on and off the ship for a few months. He worked in engineering and looked it—steel-toed boots, black grease stains on his khakis, cowlick always poking up. That evening he seemed to be having some trouble steering. We knew this because the ship was tossing and it was hard to walk without cracking your skull on a bulkhead. As we sat down to something delicious (probably prime rib) and spread our cloth napkins on our laps, Pulver decided to steer the ship perpendicular to the direction of an oncoming wave, exposing our port side. Anyone who’s ever played with a toy boat knows what happened next. I’m sure he realized his error immediately and began correcting, but not before the ship leaned hard to starboard, and then to port, and everything on our fine tables crashed into a giant pool of coffee, glass, fruit punch, and beef juice that flowed from one side of the wardroom to the other. Seconds earlier, the six of us—known by our call signs Piranha, Beaver, Odd Job, Corky, Gus, and me, Toad—had been planning Pulver’s roasting. But I remember how quietly all the junior officers began to clean up after he rolled us. We swabbed and swept, and we did this without gloating because every single junior officer who’s ever commanded

B Y DU NC A N M U R R E LL

has, at one time or another, been standing right there, alone on a dark bridge in the middle of an unforgiving sea, uncertain of what to do but nevertheless in charge. ONLY A YEAR OR SO BEFORE, we had all been boot lieutenants: brand-new, with little practical experience beyond the upkeep of our footwear. Our first platoons were filled with veterans of a war we ourselves had not fought in, having been in training during Desert Shield and then Desert Storm. We had all seen fellow boots struggle with this. We had struggled with it ourselves. How do you earn the respect of your team when you didn’t fight beside them? We had been as alone as Pulver on the bridge of the ship, and how we each responded to that fact was the difference between our unit’s success and failure. After we cleaned up the dining area, the six officers adjourned to the wardroom’s lounge to watch Apocalypse Now Now, something we did at least a dozen times that deployment. Piranha, our company commanding officer, excused himself to finish planning an assault we would carry out that night. (We were a special operations company that raided coastal targets in small, fast, inflatable boats.) He rolled his eyes at our obsession with that movie. Pulver came into the wardroom after his tour on the bridge. He was whipped; even his cowlick slumped. He sank into one of the old pleather chairs right at the moment the chief of the riverboat accuses Martin Sheen of having no idea where he’s headed, and so why should they continue to carry him, illegally, up the Nùng River? Sheen has no answer for the second part of the question, but as to the first part, the chief was obviously wrong. Sheen had a skill that even the other sailors recognized: an instinct for finding things and making his way. Later, he makes a brutally difficult decision, and his voice-over cuts in: “Those boys were never september 2015 southwest 69

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Rules of Engagement

Reflections on leadership from Ann Dunwoody Dunwoody, America’s fi rst female four-star general and author of A Higher Standard

Dunwoody at a drop zone in Normandy, France, on the 50th anniversary of the World War II invasion

NEVER WALK by a mistake. Make an on-the-spot correction. Otherwise, you just set a new, lower standard.

going to look at me the same way again.” He had been a passenger, possibly a friend, someone they didn’t take too seriously. Afterward there was no question who was in charge of that boat, even if he was now isolated. When things got hard farther up the river, the crew followed him willingly. “I got a little talking-to from the skipper,” Pulver said. He shrugged. “Do it different next time.” He didn’t take things personally. He learned. He was good in the engineering room and getting better. His solution to the problem of leadership was competence, the confidence to make mistakes in public, but never the same mistake twice. Odd Job, who got up before the end of the movie to prepare his team of scout swimmers for our raid, had learned how to lead without ever yelling. He was physically strong, a former rugby player with a fondness for French literature. His solution had been to quietly conquer physically and psychologically demanding things faster, better, and smarter than everyone else—and to help others do the same. When he slipped over the side of a Zodiac rubber raiding boat to swim the final few hundred yards to the target that night, his team of scout swimmers followed him without hesitation. He had courage and knew what he was doing. Corky, who commanded one of the platoons we’d be ferrying to the beach that night, had, over the years, made a close study of the senior enlisted infantrymen he’d met and taken their ideas and techniques and made them his own. He respected his platoon sergeant. He didn’t make hasty decisions and often made creative ones. Gus was an Ivy Leaguer who never (visibly) got tired and who could foresee problems others couldn’t. He made himself indispensable by keeping his platoon on target and out of trouble.

DREAM BIG and try to make a difference. It’s rewarding, but it also helps the organization. CULTIVATE A VISION. What do you want your organization to look like in five years, and how do you get there? My last team had 69,000 people. I thought: If people understand that they are part of a bigger mission, they’ll know what they do every day is important.

WHEN PEOPLE asked if I ever knew I was going to be a four-star, I said, “Not in my wildest dreams.” No one was more surprised than me, except of course my husband. You know what they say: “Behind every successful woman is an astonished man.”

AS THE MOVIE PLAYED ON, each of the others left early to prepare for our raid. I didn’t command many Marines myself and therefore had time to watch the movie to the end. I was more of a skills guy. When we raided, I decided how to get where we were going. I navigated by landmarks and compass bearings. I had a knack for it and could figure it out when no one else could. I spent a lot of time in the woods growing up; maybe it just came naturally. The lesson I learned early on? Simple things like not getting lost were enough, over time, to earn trust and respect. Finally I got up and so did Pulver. He headed back to the bridge to try again. I strapped on my gear and descended into the well deck, a cavernous expanse several stories high and almost long enough to fit half a football field, where we stored the boats. At the stern, the gate was lowered to let us out to sea. The Marines, nervous, cut up as they tied our gear into the boats; their officers, my friends, quietly watched—we were 22, 23 years old. The boats floated out two at a time. I was the last to leave the ship, and as soon as we were clear our coxswain steered us to the front of the raid formation. On the water you couldn’t tell who was an officer and who wasn’t, who knew what they were doing and who didn’t. We were one team of mixed parts, each depending on the other. “You know where we’re going?” Piranha asked. The moon was gone, the stars were shielded by clouds, and I could hardly see him or my chart. My compass glowed a little. “This way,” I said, and they followed me into the dark. Duncan Murrell writes for Harper’s, Oxford American, and Virginia Quarterly Review Review.

PHOTOGRAPHY BY CINDY BURNHAM/FAYETTEVILLE OBSERVER

WHEN I JOINED the military back in ’75, I just assumed that as a female I would have to exceed the standards to be accepted and gain credibility. But what I realized was that all good leaders exceed the standards.

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Caroline Bartek, the creative director at Cintas, guided the uniform team through the process.

A COMMON E THREAD

Southwest unveiled its new look last fall. Now the beloved Employee uniforms will be following suit.

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VER SINCE flight attendants laced up their classic white go-go boots and strolled across the tarmac for Southwest’s inaugural flights in 1971, the airline’s Employees have proved themselves pioneers in the industry. But at the end of 2014, as the company planned to revamp its official wardrobe for the first time in 20 years, the Southwest team dreamed up an unprecedented method to pull it off: They empowered their own Employees to do the designing. “It is paramount that our Employees are part of this process,” said Teresa Laraba, Senior Vice President of Customers. “Their fingerprints are all over it.” Last year brought a slew of major developments for the airline, including expanded international service and the debut of the company’s new look. The uniform redesign, though, is in many ways the most personal change for Employees. “People have an emotional attachment to it,” says Flight Attendant Joey Reynolds. Hundreds applied for the design committee’s 43 spots. They were required to submit ideas and sketches, but an eagerness to collaborate was also paramount. “It is a grueling process,” says Customer Service Agent Lynne Bessette. “To get 40 people in a room to agree about what to wear is almost impossible. Somehow we managed to let it go, put our feelings aside, and work toward a common goal.” So how do you create attire for nearly 42,000 Southwest Employees across the country? The PHOTOGRAPHY BY NARAYAN MAHON

8/13/15 9:49 AM


TEAMW R

Dress the Part

Flight attendants, mechanics, and ramp agents came together from across the country.

“There’s such pride that stems from what you wear and how you look. Our Employees are proud of our new look, and they wanted to be able to evolve with that.” —SONYA LACORE SR. DIRECTOR ONBOARD EXPERIENCE AND SUPPORT

group’s diversity enabled them to consider a staggering breadth of tastes and needs, not to mention geographic concerns such as temperature. After convening every two weeks over the course of three months, the team emerged with design concepts that were both functional and sleek (flight attendants are testing a dress that features a shoulder-to-hem zipper that enables an adjustable fit, while ramp agents are testing high-visibility T-shirts that preclude the need for safety vests). In May, when a select group of their peers got a sneak peek at the proposed line, the response was deafening. “The energy was unlike anything I’ve ever experienced,” says Vanessa Peace, Senior Manager of Brand Identity. “The commitment that they put into this project is beautiful.” Wear-testing begins this fall, working toward a rollout to Employees in 2017. september 2015 southwest 73

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23 days. 20 cities. 4,500 miles.

FREEDOM RIDERS

14 Little Leaguers embark on a sweeping Civil Rights tour to discover how our national pastime might illuminate our nation’s past. BY J K N IC K E LL PHO T O GR A PH Y B Y A L T I E LE M A NS

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TEAMW R

Get On Board

The Anderson Monarchs on their 1947 bus, with coach Steve Bandura sitting back left

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from left: Zion Spearman at the Harlem RBI Field of Dreams; the team at Kelly Ingram Park in Birmingham

I

T’S A WEDNESDAY evening in mid-June, the sun hot but not oppressive, when the bus reluctantly lurches into gear and groans past the redbrick row houses on 17th Street in South Philadelphia. Built in 1947— the year Jackie Robinson broke into the majors—the bus is pearly white with a bubble-shaped roof and a navy blue stripe streaking across each flank. “Anderson Monarchs Civil Rights Barnstorming Tour” is inscribed in bold on the rear. But what the exterior projects in grandeur, the inside lacks in luxury. There is no air-conditioning. Nor is there a functioning gas gauge. There are wood-paneled ceilings and 29 seats wrapped in worn, shamrock-green cloth. Draped across those seats are 13 boys, one world-famous girl, four coaches, and one driver—plus a mechanic, Tom, whose dedicated post is the first seat behind the driver. There is one thing upon which everyone agrees: Tom is the most important person on the trip. A few rows back is Zion Spearman, the shy cleanup hitter with square, hulking shoulders who often felt adrift as a kid. “I actually believe that the Monarchs saved his life,” says his mom, Trazanna Spearman, who has raised him alone. Nearby sits Jahli Hendricks, the second baseman with aspirations to sell “I look better in baseball pants” T-shirts. He commutes 45 minutes to practice with

the team every day—a small sacrifice, he says, because they’re like family. When Jahli was young, his dad inspired in him an interest in the Civil Rights movement. Next is the 13-year-old girl who, after a dominating performance in last year’s Little League World Series, appeared on the cover of Sports Illustrated and became a global sensation. She’s pitched to Jimmy Fallon on The Tonight Show, published a memoir, won an

Espy award, met the Obamas at the White House, and starred in a short documentary directed by Spike Lee. Mo’ne Davis has waistlength braids, a 70-mph fastball, and the most striking hazel eyes you’ve ever seen. All the way to the back is Scott Bandura, the catcher and leadoff hitter, and to his right sits his dad, the team’s head coach. Steve Bandura grew up in a northeastern Philadelphia neighborhood with

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“an Irish bar on every corner.” He’s 6-foot-2 but seems much taller. He rarely removes his Monarchs cap and exudes a Rockwellian boyishness that defies his age. He’s a fan of Rodney Dangerfield and has more than a hint of Rocky Balboa in his voice. Many of the 13- and 14-year-olds on the bus consider him a second father. Every Friday evening for six months, the team has gathered in a windowless concrete room at

the Marian Anderson Recreation Center (named for the woman who broke the color barrier at New York City’s Metropolitan Opera) in South Philly to examine Civil Rights history in the context of recent events in Ferguson and Baltimore. They watched films like Selma, Roots, and Glory. The purpose is twofold. First: “Young people can effect change,” Steve says. “These guys are at the age that they can start thinking about that.” And

second: “This isn’t ancient history, and it takes a lot longer for attitudes to change than laws.” At Anderson Fields, the Monarchs’ home, banners hang across the chain-link backstop in honor of former players who have gone on to graduate from colleges like Temple, Penn State, and the University of Pennsylvania. “Coach Steve says we’ll all be up there,” Jahli mentions casually one afternoon while Steve crisscrosses the september 2015 southwest 77

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field on a John Deere. “Scott, didn’t he say he was gonna build more fence to make room?” “He said he’ll do whatever as long as we keep graduating,” Scott says. “I think he might put the master’s degrees on top of the other signs.” Behind them, painted plywood signs bolted to the right-field fence honor Negro League greats like Jackie Robinson and Harold Gould, and farther along that same fence, just beyond the foul pole, three more signs hang like grave markers for Monarchs lost far too

young—two to violence, the third in a motorcycle accident. (“It sucks because he overcame so much and was going to do great things,” Steve laments.) When Steve started the program from scratch in the mid-90s, other teams refused to play here at first. “They thought they were coming to Beirut or something,” he says. “Now we have the nicest field in the city.” In the evening he climbs a dimly lit stairway and unlocks the dented metal door to access the roof, his favorite “room” in the rec center. He doesn’t make it up here often—“I don’t have much downtime”—but he relishes the escape. He gazes out over the field, and the Philadelphia skyline rises up above home plate. From atop city hall the statue of William Penn peers back. Between them stretches the metropolis that’s home to

clockwise from top left: The Florida Marlins’ Dee Gordon gives his sunglasses to Nasir Jackson during batting practice at Fenway Park. Zion Spearman and Alex Johnson cross the Edmund Pettus Bridge in Selma. The Monarchs wearing Negro League throwback uniforms. Congressman John Lewis captivates the team at his office in Washington, D.C. The team playing wiffle ball at the MLB Studios.

the Liberty Bell and Independence Hall and all the inner-city trappings that make it so hard for so many to rise up themselves, to get somewhere else. THE BUS EMERGES from the city and sails south down I-95 toward the nation’s capital. After so many months of anxious preparation and planning there’s suddenly a feeling of unstoppable momentum—of possibility. No electronics is Steve’s policy for the duration of the trip. The kids can’t engage with the world if they’re fixated on a screen, he says. And so it happens on day one, the evening of June 17, that they remain completely unaware while most of the country grapples with unimaginable tragedy. They congregate in clusters of four and play fiercely competitive games of Uno. They quibble over seating arrangements, reminisce about their last tour (in 2012), and spring from one topic to the next. There’s a glut of questions and a shortage of agreement: Who’s your favorite baseball team? Who should be the starting pitchers in the All-Star Game? You like the Cowboys? Basketball is your favorite sport? You know the 76ers’ Ryan Covington is the best player in the NBA, right? They anticipate the exhibition games they’ll play along the way. They mull what’s in store for them in places like Birmingham, Selma, and Montgomery, and how they might be different when they return home 23 days from now, 4,500 miles wiser. At dusk, the bus pulls in to the Howard Johnson Inn in Cheverly, Maryland. They rise early the next morning to tie their custom Monarchs ties and don their navy blue blazers in preparation for a White House tour. They eat a continental breakfast off beige tables in a room with

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beige walls. And then from the television in the corner they hear the words coming from the newscaster’s mouth and read what is splayed across the screen. Nine people shot and killed at the Emanuel African Methodist Episcopal Church in downtown Charleston, South Carolina, last night. Nine days later the President of the United States, delivering a eulogy that will likely go down as one of his finest moments in office, will struggle so mightily to articulate some sense of this terror that he forfeits to the moment and instead raises his voice in song: “Amazing grace, how sweet the sound.” But these 14 kids, they immediately understand. It’s just like Birmingham, they start whispering. It’s Birmingham all over again. THE FIRST TIME Steve took a group of 14-year-olds from South Philly to compete against teams in his old neighborhood, the games weren’t even close. Friends consoled him that just getting the kids to show up was an accomplishment. “That’s alright, you’re keeping them off the streets,” was a common refrain. “That’s not alright to them,” Steve countered. “They’re getting destroyed every game. What’s that do to their psyche?” He was frustrated by their meager expectations. “I wanted to prove that if I gave these kids the same thing I had growing up, they could compete in the city.” Born in 1961, the same week that a bus full of Freedom Riders was burned near Anniston, Alabama, Steve can’t recall the Civil Rights movement ever being discussed at home or in school. Attending community college was a revelation: Interacting with black students dismantled stereotypes that had influenced him all of his young life. This transformation stirred something deeper that would sprout several years later. He pursued a lucrative career in

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sales and marketing but at 28 began volunteering at the rec center. Mentoring inner-city kids evolved from a side interest to a consuming passion, partly due to an encounter with The Autobiography of Malcolm X. “The thing I respect most about X him is that his whole persona was built on this militant, Black Nationalist approach to everything—every white man is the devil. Then he does his hajj to Mecca and experiences something that doesn’t go along with what he’s preaching—he’s being treated as equal to blonde, blue-eyed people from other countries—and he has the guts to come back and say, ‘I was wrong,’ knowing it was going to completely tear down his entire persona.” In 1993 his company folded. Rather than take a similar job 45 minutes away, he went on unemployment and plunged full bore into his work at the rec center. He launched a T-ball league for 5- to 8-year-olds and recruited 160 kids, naming each team after a Negro League club. “I knew that baseball had skipped a generation in the black community, and I wanted to reconnect the kids to the game,” he says. “There’s such a rich history.” He gave each player a copy of Jackie Robinson and the Story of All-Black Baseball, a book that was deliberately above their reading level so that parents would read it aloud and learn at the same time. He landed a job with Philadelphia Parks & Recreation to make the work more sustainable, and after two years he formed the first Monarchs team (named after the Kansas City Monarchs, Robinson’s Negro League team), culling the best players from each of the T-ball squads. He stressed fundamentals and the mental side of the game. They played together yearround and bonded like family. Steve began helping his players win admission and scholarships to attend prestigious private schools. He ferried them between school and the rec center and often fed them in his own home. In 1997, he organized

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the first national tour to commemorate the 50th anniversary of Robinson’s major-league debut, cobbling together funds from corporate sponsors because most of the players were unable to foot the bill. One of the players on that trip, Raheem Ali Mapp, became the first Monarch to graduate from college, eventually earning his master’s degree from nearby Temple University. Today, every player that passes through the program knows all about the odds that Mapp overcame—his retired number hangs next to Jackie Robinson’s at Anderson Fields. IN WASHINGTON, D.C., still rattled by the news of the Charleston shootings, the team enters the office of Congressman John Lewis. Their White House tour was cut short, but Lewis does what he’s done for decades as a Civil Rights leader: He captivates his audience and renews their spirits. He regales the kids with stories of weathering beatings on Selma’s Edmund Pettus Bridge as a 25-year-old activist and of the former Klan member that recently visited his office to apologize for attacking him five decades ago. Lewis embraced him, and the man sobbed. “That’s the power of the way of peace, the way of love, the way of nonviolence,” he tells them. Back on the bus, they head south through Virginia, the Carolinas, and Martin Luther King Jr.’s home in Atlanta before cutting west to Birmingham, Alabama: 795 miles. On Mo’ne’s 14th birthday, they fill the pews of the 16th Street Baptist Church, where four teenage girls were killed in a bombing on a cool, overcast morning one month after Dr. King declared to the world that he had a dream. Three of the girls were 14 years old, including Addie Mae Collins, whose favorite sport was softball. Media swarm and beg Mo’ne to speak a kind of prophetic wisdom inspired by the weight of this moment, for a poetic divination that would piece together the

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scattered shrapnel from Charleston and Birmingham and the 52 years of intervening violence. She is somber, unusually quiet; her eyes seem to sag from the burden. She wonders aloud at what those girls might have achieved had their lives not been stolen by hate. Ninety miles due south, in Selma, they line up two by two to cross the Edmund Pettus Bridge, Steve out in front alongside Mayor George Patrick Evans. For Zion, it is the pinnacle of this odyssey. “Martin Luther King walked here. John Lewis walked here,” he says. He feels the weight of every step, recalling Lewis’

emotional, knowing what it’s like to wait for dad to come home from a long day’s work, imagining what it might be like if he fell a few steps short. They turn back north 259 miles to where the Little Rock Nine integrated Central High School in 1957, and then east 137 miles to Memphis’ Lorraine Motel, where Dr. King was slain on the balcony of room 306. The long hauls line up. To the Muhammad Ali Center in Louisville and the Urban Youth Academy in Cincinnati: 488 miles. To the Roberto Clemente Museum in Pittsburgh and all the way up to the National Baseball Hall of Fame in Cooperstown, New York: 684 miles. Nearing the homestretch, they trek 243 miles to Boston through the emerald green Berkshire Mountains of western Massachusetts, the bus putt-putting up inclines and gasping when the air brakes are slammed while cruising down hills. On the field for batting practice at Fenway Park, the kids swoon over Pablo Sandoval of the Red Sox and Dee Gordon of the Marlins—over their custom Oakley sunglasses and Nike armbands as much as their swings. Then Big Papi himself, David Ortiz, stands a few feet away, and they’re stunned into silence—until the wife of a Boston Bruins hockey player strolls by in a white crop top, and suddenly one of the all-time greats is irrelevant. “You think I have a chance?” one of the boys whispers. Straggler fans filter in as the players trot onto the infield, and Mo’ne throws out the first pitch. “Thank you for inspiring us and keeping the Civil Rights movement alive,” the announcer says.

Jahli studies the bullet holes in the walls of Medgar Evers’ home, remnants of the shots that ricocheted across and pierced the thin plaster walls when he was assassinated in his driveway, his family right inside. memories of that Bloody Sunday in 1965. He studies the Alabama River flowing 100 feet below, knowing it was here, on this spot, that Hosea Williams turned to Lewis when he spotted the police barricade and, anticipating an ambush, asked Lewis if he knew how to swim. In Jackson, Mississippi, 196 miles west, Jahli studies the bullet holes in the walls of Medgar Evers’ home, remnants of the shots that ricocheted across and pierced the thin plaster walls when he was assassinated in his own driveway, his family right inside. How can the boy not cry when he sees the bathtub? That’s where Evers’ wife, Myrlie, and their three children hid when the man with a rifle spit his rage across the rolling plains of central Mississippi. Other players, too, become

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“LET’S GET IN THE GAME,” Steve barks when he corrals the team

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beside their dugout. “It’s the last game of the tour. Crank it up mentally right now.” An ambulance siren wails in the distance, smoke wafts from the barbecue pit just beyond first base, and someone props open their window on the sixth floor of the brownstone apartment across the street from center field. The Harlem RBI AllStars’ home field is crammed onto half a city block between First and Second avenues, one block from the Harlem River. Scott takes some warm-up swings for his leadoff at bat while Steve relays observations to the dugout. “The pitcher’s feet are together so he can’t have a good

directly at the ball. After the first three batters reach base, Zion uncoils on a waist-high fastball that lasers over the center-field fence and across the street. The Monarchs ding three grand slams and five other homers in the game—their 12th blowout win in 12 games on the tour. And yet, by the close of the first inning, Steve grows conflicted over their performance. Part of him seethes with frustration. “This proves that the state of innercity baseball has got to change, because it’s even worse than people say,” he says. With his first Monarchs team in 1995, he set out to prove that South Philly kids could compete with anyone in the city, but his project quickly outgrew that ambition. “We don’t even play in that league anymore because no one can compete with us,” he says. Still, the achievement of his players, both on and off the field, haunts him. “For every success we have, think of the hundreds of kids out there that never get the opportunity.” He can’t help but see the wasted potential of the kids right in front of him and countless others across the country that no one sees at all. African-American participation in baseball is devastatingly low, and prevailing wisdom holds that black kids simply aren’t interested—it’s too slow, they prefer basketball, football offers more scholarships. But Steve has taken a sledgehammer to every myth. The problem, he argues, is that inner-city kids lack basic structural support. “Simply put, the playing field is no longer level,” he wrote in a memo to the MLB’s Diversity Committee. “In fact, it’s almost vertical. In its present structure, the inner-city player has zero chance of competing with his suburban counterpart. Zero.”

The achievement of Steve’s players, both on and off the field, haunts him. “For every success we have, think of the hundreds of kids that never get the opportunity,” opportunity he says. pickoff move to first, but the catcher’s got a gun so be awake.” More than most sports, baseball is a series of ritualized eccentricities—windups and dugout chatter, sunflower seeds and conspicuous uniform adjustments—and although Steve conducts year-round, twice-aweek film analyses of every player’s swing to maintain fundamental soundness, personalities still have a way of shining through in their batting stances. Jahli sways slightly in the box, a rhythmic movement that starts in his ankles and is most pronounced at the tip of his bat, which traces symmetrical, bowling ball–size circles in the air. He’s loose and free-flowing but always under control. Zion, on the other hand, is all potential energy. He coils and remains set with almost no detectable movement until striking

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The greatest tragedy of this failure, Steve makes clear, is that one kind of success breeds another. After the game, kids huddle around a table scattered with crumbs of hot dog buns. The casual conversation pivots when Jahli’s 2-year-old brother climbs onto his lap. “Khai, who is Martin Luther King?” Mo’ne asks. He ponders silently. “What about Rosa Parks?” Jahli jumps in. “Bus!” Khai yelps. Everyone claps, and Jahli squeezes him a little tighter. “You know, in five years he’ll be wearing Monarch pinstripes,” Steve’s wife, Robin, says to Jahli’s mom, Monique. “That’s right!” she says. “Can you believe it?” “And Jahli will be in college,” Robin says. THE BUS STUTTERS through Midtown Manhattan and pauses at a backed up traffic light near Times Square, where the driver of a black Escalade rolls down his window.

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“That’s a sweet ride,” he tells the kids. “I’ll trade you.” They make a right onto Fifth Avenue, and a lady outside the Prada store drops her shopping bag and snaps a photo with her iPad. They creep through the Lincoln Tunnel toward Secaucus, New Jersey, and the MLB Network studios, where they’re scheduled for a live interview. And here, on the final day of the tour, arises the most controversial call of the entire trip. A head-first slide into third— more of a tumble, really, because the turf on the MLB studio’s miniature field is none too slick—and a heated debate ensues. Out? Safe? The players look to the dugout. Tom, the mechanic, juts his arms out. Safe! “Nooooo!” the kids yell. “He wasn’t even watching!” They’re interrupted mid-inning when a video plays on the big screen above right field, a highlight reel of their journey narrated by Sharon Robinson, Jackie’s daughter. One by one they turn and plop down wherever they happen to be—on base, in

the outfield. Up on screen, they’re circled around Congressman Lewis, crossing the Edmund Pettus Bridge, sitting in the Birmingham church, ascending the steps at Little Rock Central. They point when they see themselves, both recognizing who they are and the ways in which they’re different now. The video concludes with a montage of several players reciting the words of Dr. King: “If you can’t fly then run; if you can’t run then walk; if you can’t walk then crawl; but whatever you do you have to keep moving forward.” They stand up and applaud; some embrace. “That was awesome.” “Mind-blowing.” And then a vexing question: “Should we keep playing?” A silent pause. The mood has shifted. Eyes cast downward. A few glance around to gauge others’ feelings. Grins crop up, and all at once they realize the absurdity of this question: “Yes!”

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They sprint back to their positions. First batter up there’s a line drive to short and a close play at first—the call, of course, is contested. Then they’re back on the bus and heading for home, 98 miles to South Philly. Out come the Uno cards for a few final rounds. There’s a serious disagreement about a red 3 and a debate over who is closer to their respective sisters. The whole of the bus breaks out into what has become the unofficial anthem of the trip, by Wiz Khalifa: “We’ve come a loooo-ong way, from where we begaaa-an…” They cross the Walt Whitman Bridge and pass Penn’s Landing. Another lyric, channeling Fresh Prince this time: “Innnnnnnn West Philadelphia, born and raised!” The bus swings by John’s Water Ice, a local institution, and Lazaro’s Pizzeria and Grill, where Mo’ne’s money is no good since she told Jimmy Fallon they made the best cheesesteaks in Philly. And then, finally, the bus comes to a halt. Anderson Fields to the left, unkempt grass whipping in the breeze, Jahli peers out and notices that no one’s even bothered to mow while Steve was away. “It usually looks like Yankee Stadium,” he says. They bound off the bus and into the arms of siblings and parents. They grab their gear and load it into the trunks of cars. And just like that, after 23 days, they’re gone. Steve paces over to the field and cranks up the John Deere. Dust churns as he plows across the grass, circling past the signs honoring Monarchs that have risen so far and those lost much too soon, prepping the field for those that are well on their way.

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your adventure in

Northeast Florida

WANT MORE? Browse the Inflight Entertainment Portal for the best spots to eat, drink, stay, and play in your final destination. It’s free!

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wave runner The region’s vast shoreline is ideal for skimboarding.

BY B E N MARS HALL

Anchored by the state’s largest city, the northeast corner of Florida is home to more than just a lot of people. From the pristine shoreline of Amelia Island to the historic sites (and ghostly frights) of St. Augustine, it’s easy to see why the Sunshine State’s “First Coast” is second to none. Before you pack your bags, tell us more about you. ARE YOU A HISTORY BUFF page 90 FOODIE page 92 OUTDOOR ADVENTURER page 94 GOLFER page 96 NIGHT OWL page 98 september 2015 southwest 89

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Northeast Florida HISTORY BUFFS BLAST FROM THE PAST

Think history is boring? You don’t know Jax. MUSEUM OF SCIENCE AND HISTORY Walk through 12,000 years of northeast Florida history in the interactive Currents of Time exhibit.

RIT Z THEATRE AND MUSEUM Catch a film, attend a lecture, or take in a concert on the site of a 1929 movie house in the historic AfricanAmerican community of LaVilla.

Hold Down the Fort

The best way to celebrate St. Augustine’s 450th birthday: from the second level of Castillo de San Marcos, the 17th-century Spanish fortress that protected the city for more than 200 years. Here, get an up-close look at where soldiers stood guard, and watch cannon demonstrations every Friday, Saturday, and Sunday. For a complete picture of how settlers protected their lands from invasion, take a self-guided tour and watch historic reenactments at other notable strongholds: St. Augustine’s 1740s-era Fort Matanzas, the reconstructed Fort Caroline in Jacksonville, and the 19th-century Fort Clinch, an Amelia Island base for Union troops during the Civil War.

PHOTOGRAPHY COURTESY OF FLORIDASHISTORICCOAST.COM (PREVIOUS PAGE AND FORT), AND VISIT JACKSONVILLE

rock solid Castillo de San Marcos has stood for more than 320 years.

Structure your visit around storied sites St. Augustine Distillery Watch local ingredients, combined with age-old techniques, become small-batch spirits inside this renovated 1907 icehouse. Hotel Ponce de Leon Now an allfemale dorm on Flagler College’s campus, this palatial former resort is a study in Spanish Renaissance architecture. Victorian Homes Amble about six festively decorated Fernandina Beach abodes during the Holiday Home Tour, December 4 and 5.

CUMMER MUSEUM OF ART & GARDENS Set aside half a day to explore this gem’s collection of works spanning more than four millennia.

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Northeast Florida FOODIES Joe’s 2nd Street Bistro Grab a seat on the covered, second-story porch and dive into the Amelia Island shrimp and grits. O’Steen’s Restaurant Stop by an ATM on your way to this cash-only landmark in St. Augustine known for its fried shrimp and pink sauce. Clark’s Fish Camp This Jacksonville staple serves plenty of exotic proteins like yak, antelope, and snake, but the seafood shines.

treat yourself Buy a box instore or online. You can’t go wrong either way.

STATE FARE

Sample Florida’s farmfresh eats

THE FLORIDIAN Order the Southern Belle Salad from this farm-to-table kitchen and save some room (if you can) for the cupcake of the day.

29 SOUTH Inside a 1920s cottage in Fernandina Beach, chef/owner Scotty Schwartz cranks out a New American menu using ingredients from local farms, fishermen, and his backyard garden.

BL ACK SHEEP RESTAUR ANT Hear us out: The crispy pig ears are at least worth a taste. Wash them down with a craft cocktail from the rooftop bar.

Try a Gourmet Goody

If you’re a sucker for handmade taffy, toffee, and chocolatecovered anything, you’ll be—you guessed it—a kid in a candy store at Sweet Pete’s. This Wonka-like confection emporium in Jacksonville uses all-natural ingredients in its gourmet chocolates and nearly 1,000 types of candies. Take home a box of sea-salt caramel or stretch those taste buds a bit and reach for carrot-cake cotton candy, Thanksgiving-flavored gum balls, and buffalo wing–sauce soda. If you have a couple hours to spare, tour the factory and enroll in a hands-on candy-making session taught by Sweet Pete himself, Peter Behringer.

PHOTOGRAPHY COURTESY OF SWEET PETE’S, SEAN KELLY CONWAY (THE FLORIDIAN), AGNES LOPEZ (29 SOUTH), AND VISIT JACKSONVILLE (BLACK SHEEP RESTAURANT)

Coastalinspired spots that’ll have you hooked

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Northeast Florida OUTDOOR ADVENTURERS float your boat Amelia Island’s inlets are full of lush vegetation and wildlife.

State Park Take a 75-minute guided Segway tour through Fort George Island State Park for an up-close look at the Timucuan Preserve. Urban Park Picnic beneath the massive limbs of Jessie Ball duPont Park’s centerpiece, the 250-year-old Treaty Oak. Beachside Park The 450-acre Kathryn Abbey Hanna Park offers off-road bike trails, a freshwater lake, a water playground, and a whitesand beach.

Wind Through Waterways

As beautiful as the views are from beneath your beach umbrella, some of northeast Florida’s most picturesque vistas can only be taken in from the region’s 1,100 miles of navigable waterways. Kayak Amelia offers a boatload of tour options, including a three-hour guided paddle through inlets, marshlands, and streams. A naturalist narrates the journey with tidbits on native wildlife, the salt marsh ecosystem, and Amelia Island’s rich history. Tours begin with an on-land lesson, so no experience is required. Think you’re a pro? Skip the guided tour, rent a kayak, and test the waters of the Atlantic.

ROOMS WITH A VIEW

Check out these seaside stays PONTE VEDR A LODGE & CLUB Set on 10 acres, this Mediterraneaninspired resort is literally steps from the sand. Relax in one of 66 posh rooms.

OMNI AMELIA ISL AND PL ANTATION RESORT This luxe oceanfront escape offers access to paddleboarding, kayak fishing, and a private beach.

ELIZ ABETH POINTE LODGE For a quiet afternoon of reading, snag one of the white rockers on the wraparound veranda at this Nantucket-style B&B.

HYAT T REGENCY JACKSONVILLE RIVERFRONT Situated on the banks of the St. Johns, this upscale, 960-room hotel is just a 10minute walk from the Jacksonville Landing.

PHOTOGRAPHY COURTESY OF KAYAK AMELIA, PONTE VEDRA LODGE & CLUB, OMNI AMELIA ISLAND PLANTATION RESORT, ELIZABETH POINTE LODGE, AND HYATT REGENCY JACKSONVILLE RIVERFRONT

Choose your own green space adventure

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ONE FLORIDA BEACH HAS TAKEN THE ART OF MAKING MEMORIES TO NEW HEIGHTS. If you think all Florida beaches are the same, then you haven’t visited Amelia Island. With it’s historical inns, world-class seaside resorts, gracious southern hospitality and 13 miles of unspoiled beaches you’ll see why Amelia Island rises above the rest. a meliaisl and.com

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Northeast Florida GOLFERS GO CLUBBIN’

Top-notch links to add to your game plan TPC SAWGR ASS An early afternoon round on the Stadium Course may be costly ($325 a player), but you can’t put a price tag on a shot at the famed island green on the par-3 17th.

ST. JOHNS GOLF & COUNTRY CLUB This affordable course plays at 7,236 yards from the tips, but five sets of tees make it enjoyable for all skill levels.

Walk Among Legends

With more than 1,200 holes of golf in the area, it’s only fitting that the game’s greatest players are enshrined here. The World Golf Hall of Fame & Museum honors 150 inductees and more than five centuries of the sport through artifacts, personal memorabilia, and interactive exhibits. Walk across a replica of the famous Swilcan Burn Bridge from the Old Course at St. Andrews, and then test your shortgame skills on an outdoor, 18-hole putting challenge. Just getting warmed up? Tee off on one of the two championship courses nearby: Slammer & Squire, named after Sam Snead and Gene Sarazen, or the King & Bear, the brainchild of Arnold Palmer and Jack Nicklaus.

PHOTOGRAPHY COURTESY OF FLORIDASHISTORICCOAST.COM (GOLF MUSEUM, TPC, AND ST. JOHNS), AND AMELIA ISLAND (FERNANDINA)

golf gallery Discover the game’s roots at the Hall of Fame & Museum.

Resorts with courses that will test your handicap Ponte Vedra Inn & Club This landmark resort, which opened in 1928, offers 250 luxurious rooms and 36 holes of seaside golf. Summer Beach Resort Guests qualify for a reduced green fee at The Golf Club of Amelia Island’s challenging par-72, just 2 miles away. The Villas of Amelia Island Plantation For fairway views of the recently renovated Oak Marsh championship course, reserve a two- or three-bedroom Club Villa.

FERNANDINA BEACH GOLF CLUB Choose from three sets of nines at this popular municipal facility, or schedule a morning tee time to tackle all 27.

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Artwork by Casey Matthews

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FRIDAY-SUNDAY

OCTOBER 2-4 This fall, Omni Amelia Island Plantation will redefine what it means to enjoy fine art and food with its inaugural “Cocktails & Canvases” weekend. Guests will enjoy an unrivaled opportunity to engage with the region’s best mixologists, chefs and artists in a luxurious coastal setting. This vibrant experience is a can’t-miss event for artists, collectors, and foodies alike.

EVENT PACKAGE INCLUDES: • Luxurious oceanfront accommodations for two nights • Cocktail paired dinner and art show on Friday evening • Events including immersive art focused activities and interactive cocktail blendings and tastings during the day on Saturday

Marcus Kenney Maximalist Mixed Media Artist

Casey Matthews Mixed Media Painter

Kedgar Volta Multimedia Artist

Jennifer J L Jones Painter

Hiromi Moneyhun Japanese Papercut Artist

• Four-course progressive dinner and art show Saturday night • Champagne breakfast and local art festival Sunday morning • $1,299 per room based on double occupancy

FOR RESERVATIONS, PLEASE CALL:

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Northeast Florida NIGHT OWLS

BOOGIE NIGHTS

STOGIE’S JA ZZ CLUB & LISTENING ROOM Swing by this 1880s cottage for live jazz six nights a week. Don’t miss the walk-in humidor, housing more than 100 varieties of cigars.

in the dead of night Tours depart Old Town Trolley Welcome Center every evening.

THE ELBOW Jacksonville’s premier entertainment district is home to locally owned bars, clubs, and music joints like Burro Bar, featuring underground and indie musical talent.

Take a Ghastly Tour

America’s oldest city is also one of her spookiest. When night falls, St. Augustine’s most spirited spots—the Old Jail, the Huguenot Cemetery, and the lighthouse—lure those with an affinity for apparitions. Grab a seat on the “trolley of the doomed” for an 80-minute Ghosts & Gravestones Frightseeing Tour past all of these sites. Keep an eye out for translucent orbs and moving shadows as your conductor recounts tales of paranormal activity. For an inside look at the lighthouse, opt for the nighttime Dark of the Moon Tour. Sip some spirits at these lively haunts

PAL ACE SALOON This pre-Prohibition watering hole—Florida’s oldest—keeps a jam-packed musical lineup. Bands hit the stage every night at 9.

The Bar with No Name With live music on the weekends and an attached liquor store, this raucous hangout has made a name for itself in St. Augustine. Dog Star Tavern This fido-friendly spot on Amelia Island pours 50 different rums and 25 vodkas. Dos Gatos Carefully crafted cocktails and ’80s punk-rock covers are the cat’s pajamas at this swank, brick-walled lounge in downtown Jax.

PHOTOGRAPHY COURTESY OF FLORIDASHISTORICCOAST.COM (GHOST TOUR), HELENECANADA/ISTOCK (STOGIE’S), VISIT JACKSONVILLE (THE ELBOW), AND AMELIA ISLAND (PALACE SALOON)

Get amped up at these notable venues

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Take advantage of our end of the summer savings with the ultimate getaway to The Lodge & Club. Experience North Florida’s premier resort destination, featuring pristine beaches, newly renovated accommodations, a variety of oceanfront dining options, 36 holes of picturesque golf, oceanfront pools, multiple tennis courts and an award-winning spa. Nightly Rates from $339*

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OUR HISTORY IS NOT THE SAME OLD

Like dreamers, we imagined spotting Ponce’s landing from atop the St. Augustine Lighthouse. As one, we battled the bunkers of the infamous TPC. Like royalty, we sauntered back to St. George Street for vittles and a drink. And like lovers, we rode off into a starry seaside night at a Ponte Vedra inn.

Po n te Vedr a St. Augustine Through time we traversed. Across ages past. In a place where history is not the same old story.

Great lodging rates $79–$399. Just a 45-minute drive from JAX. Explore FloridasHistoricCoast.com or call 888-900-9470.

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Northeast Florida EVENTS

What’s Happening in Northeast Florida MAY 21–24, 2016

When it comes to live music festivals in northeast Florida, it’s hard to beat downtown Jacksonville’s toe-tapping annual tradition. Organizers are still setting next spring’s lineup, but fans can anticipate hearing both local and national acts on multiple stages overlooking the St. Johns River. (Since 1981, headliners have included Dizzy Gillespie, the Count Basie Orchestra, Kenny G, Harry Connick Jr., Natalie Cole, Patti LaBelle, and others.) Dozens of vendors are also expected to line the streets, selling crafts, food, craft beer, cocktails, and all that jazz.

SEPTEMBER 13 Jacksonville Jaguars Home Opener EverBank Field jaguars.com OCTOBER 1–31 Flavors of Florida’s Historic Coast St. Augustine and Ponte Vedra Beach historiccoastflavors. com OCTOBER 1– 4 Web.com Tour Championship TPC Sawgrass – Dye’s Valley pgatour.com/web com/tournaments/ web-com-tour-cham pionship.html OCTOBER 9 –11 18th Annual Greek Festival Francis Field stauggreekfest.com

OCTOBER 9 –11 Disney’s Beauty and the Beast Times-Union Center – Moran Theatre artistseriesjax.org NOVEMBER 1 30th Annual Great Chowder Debate The Conch House conch-house.com/ chowder-debate DECEMBER 1– 6 Dr. Seuss’ How the Grinch Stole Christmas Times-Union Center – Moran Theatre artistseriesjax.org JANUARY 22–31, 2016 Amelia Island Restaurant Week Amelia Island ameliaisland restaurantweek.com

FEB 12–1 4, 2016 26.2 With DONNA Jacksonville breastcancer marathon.com FEBRUARY 20, 2016 Monster Jam 2016 EverBank Field monsterjam.com/ events MARCH 11–13, 2016 Concours d’Elegance Golf Club of Amelia Island at Summer Beach ameliaconcours.org MARCH 12, 2016 Gate River Run Jacksonville gate-riverrun.com

PHOTOGRAPHY COURTESY OF CITY OF JACKSONVILLE

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WWW.SOUTHWEST.COM/ADVENTURESWEEPS (one entry per person) * Southwest Airline Tickets expire on July 13, 2016. Free Alamo seven day rental voucher (ARV: $350) Car provide by - Alamo® Rent A Car. Total Prize Value of package is $5,350. Black out dates will apply to certain prizes To Enter: NO PURCHASE OR OBLIGATION NECESSARY to enter or win this sweepstakes. A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING. Void in Puerto Rico, Hawaii, Alaska, Rhode Island, and where prohibited or restricted by law. Sweepstakes begins on September 1, 2015, at 2 a.m. C.T. and ends at 11:59 p.m. C.T. September 30, 2015. To enter without purchase or obligation, complete entry form on http://www.southwest.com/adventuresweeps. Incomplete, forged, altered, automated, mechanically-reproduced, lost, late, misdirected, garbled or illegible entries will be disqualified. Entries must be received by 11:59 p.m. C.T., September 30, 2015. All entries become property of Southwest Airlines Co. (“Sponsor”), and will not be acknowledged or returned. Entries limited to one (1) per person and per email address. Use of automated devices is not valid for entry. Sponsor’s computer is the official clock for this sweepstakes. A random drawing from all eligible entries received will be conducted by Pace Communications on or about October 15, 2015. Entrants need not be present to win. Sponsor reserves the right to substitute prize of equal or greater value. Odds of winning will depend on the total number of eligible entries received.

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ST. AUGUSTINE • Two-night stay at World Golf Village Renaissance St. Augustine Resort • Two tickets to the World Golf Hall of Fame, with VIP tour and access to putting course and challenge hole • Two IMAX documentary tickets • Two-day TOURAcademy Lite Training program for two students • Round for two at Slammer & Squire Golf Course • Escorted tour of St. Augustine • Old Town Trolley sightseeing tour • VIP admission to the St. Augustine Pirate and Treasure Museum • Admission to the Castillo de San Marcos National Monument PONTE VEDRA BEACH • Two-night stay at The Lodge & Club • Round of golf for two • Two hours of tennis • Daily beach rentals OTHER • Seven-day rental from Alamo® Car Rental

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We love a good celebración. It’s National Hispanic Heritage Month, and we think a big celebration is in order. We hope you’ll join us in honoring and appreciating this important month. We’ll worry about getting the confetti out of the carpet later.

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TRAVEL PROMOTIONAL SERIES

SPIRIT OF

Philadelphia Pope Francis’ stop in the City of Brotherly Love (September 26–27) marks just the second time Philly has hosted a sitting pope. It’s also one of the city’s most highly anticipated events in recent memory, with massive crowds expected to turn out. So why not be one of the many faithful to eye the popular pontiff? We’ve compiled a few things to check out in this iconic American city—in between papal spottings, of course. By Christopher Cussat The pope will attend the Festival of Families along Benjamin Franklin Parkway, September 26.

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TRAVEL PROMOTIONAL SERIES

PLAY As the region’s only full-amenity gaming resort, the Valley Forge Casino Resort boasts 50 live table games including blackjack, craps, pai gow poker, and Texas Hold’em, plus more than 600 slot machines. The casino’s intimate size makes every player feel like a high-rolling

VIP. Its concierge team provides highly personalized customer service from the moment you arrive to ensure a first-class experience in an entertaining, fun, and safe environment. Want unlimited casino and resort access? The Valley Passport is your key to free valet parking, complimentary slot play, dining discounts, giveaways, and more. Members are also among the first to know about events at the resort, which continues to have some of the best promotions in the area and countless chances to win. When hunger strikes, hit up Valley Beach Poolside Club, a brand new attraction featuring a four leaf clover–shaped swimming pool, open-air bar and restaurant, dining deck, cabanas, and a live entertainment stage. Planning to visit a little later in the year? In October, chef Luke Palladino is set to open LP Steak, an upscale steakhouse that will seat more than 200 people.

SEE Valley Forge National Historical Park Reflect upon this powerful representation of our nation’s founding, where George Washington’s Continental Army endured a brutal winter encampment from 1777–78.

SAVOR Victor Cafe Feast on classic Italian cuisine with a side of operatic serenades. (Fitting for a papal visit!)

SIP Trolley Car Diner Slip into a booth and slurp down an old-fashioned milkshake at this fun throwback to the 1950s.

ESCAPE THE ORDINARY The only Philly Casino that has it all.

G A M I N G | H O T E L | E N T E R TA I N M E N T | N I G H T L I F E | C O N V E N T I O N C E N T E R Valley Forge Casino Resort, located in King of Prussia, is Philadelphia’s premier entertainment destination. Come stay, play, dine, and unwind, and enjoy the only area casino that has it all. vfcasino.com

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PI DENTAL From simple whitening procedures to upper and lower implants that completely restore smiles, Pi Dental Center, one of the premier prosthodontics centers in the region, carefully blends cutting-edge technology

indestructible, fits securely, and resembles natural teeth. In addition to caring for its patients, Pi Dental Center is dedicated to the community. The Pi Foundation provides implant care for patients who are in dire need of dental work

with compassion. Its “Teeth in a Day” procedure minimizes time spent in the dental chair and is therefore perfect for out-of-towners. The center is also one of the first in the U.S. to offer AvaDent dentures, a digitally designed denture that is nearly

but lack financial resources. In support of the pope’s efforts to uplift the less fortunate, one patient from among the dental center’s applicants will be chosen to receive a complimentary lateSeptember treatment to coincide with the papal visit.

Fort Washington, PA 215-646-6334 I pidentalcenter.com

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Join our unique franchise partnership. Do good and make money.® E-mail us today! opportunities@seniorshelpingseniors.com www.seniorshelpingseniors.com ©2011 Seniors Helping Seniors. Each office is independently owned and operated. All trademarks are registered trademarks of Corporate Mutual Resources Inc.

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FOCUS ON MEN’S HEALTH PROMOTIONAL SERIES

As we age, our physical health determines our quality of life. Without careful attention to our lifestyles, we can gain weight, lose muscle, have less stamina, and become prone to certain diseases. Although we cannot reverse aging, establishing healthy habits now will positively impact our overall wellness. This could affect how we think, look, feel, and act. If you want to live well into your advancing years, here are

8 WAYS TO STAY HEALTHY, LOOK BETTER, & LIVE LONGER BY DANIEL CASCIATO september 2015 southwest 107

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FOCUS ON MEN’S HEALTH

Technology can help you keep track of fitness goals.

EXERCISE REGULARLY IT IS NEVER TOO LATE TO GET FIT. Even among baby boomers, exercise offers many benefits— slimming waistlines, improving cardiovascular health, and building muscle. It’s also a fantastic stress reliever, notes Matt Field, franchise owner of Right at Home North Suburban Chicago, a leading senior care provider. “We all face daily deadlines, expectations, and crises that raise our blood pressure and stress levels,” says Field, who competed in his first Ironman triathlon three years ago. “Exercise is an amazing outlet.”

Field credits his morning workouts with preparing him for the day and helping him to be more productive at work. “After my morning exercise I feel invigorated, better about myself, and ready for anything.” As we age, exercising can become increasingly challenging for a number of reasons. If a lack of motivation is to blame, Field recommends setting a goal. “I always target a race or a specific performance achievement. For others it may be the completion of a 5K or a marathon, a weight-loss goal, or a resolution to exercise

three or four days a week,” he says. “Performance trackers, like Fitbit, are good goal-oriented tools to help keep up motivation. I have often used a particular race or event to raise money for a cause dear to my heart. This, perhaps, has been the biggest motivator.” No matter your age, finding a workout buddy can also help you stay on course. Field says when he runs, he often plans on meeting a friend early in the morning. “If I’m tired and struggling to get out of bed, knowing that somebody is going to be waiting for me is the push I need.”

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Fighting cancer at the molecular level Putting cancer patients in control Until recently, cancer was defined by the organ where it was first discovered. But now we realize that one patient’s breast or lung cancer does not necessarily behave the same—or respond to the same treatment—as another patient’s. Advanced genomic testing may reveal the abnormalities in an individual tumor’s gene sequences, helping oncologists design a more precise treatment plan. In other words, we’re no longer limited to attacking cancer cells. We may now be able to fight an individual patient’s cancer at the molecular level, targeting the DNA alterations that drive its growth—and creating new avenues of hope for the patient.

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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH Protein-packed foods, like eggs and fish, can provide a healthy jolt.

RECHARGE YOUR BATTERY LACKING THE ENERGY TO EXERCISE? Proper nutrition can pay dividends. One way to boost your energy levels is to cut back on sugar and incorporate a healthy snack into your day—one with lots of protein, like nuts, says Gary Kehoe, founder and CEO of nutritional supplement pioneer DreamBrands. Kehoe also recommends drinking plenty of water, cutting back on hours spent in front of the TV, and getting a good night’s sleep. “And remember to breathe,” he adds. “To stay alert and calm, remember to breathe down into your abdomen and exhale completely, pushing your belly button back into your spine. This gets more oxygen circulating in your body.” You can also increase energy levels and fight fatigue through adaptogens, a mix of herbal ingredients that helps

Getting sufficient sleep is vital to our overall well-being.

your body adapt on a cellular level to physical or mental stress. DreamBrands has its own blend of adaptogens in Mdrive Elite, a proprietary mix of herbal extracts like ashwagandha, American ginseng, and cordyceps, but Kehoe also recommends Asian ginseng, Siberian ginseng, rhodiola rosea, Schisandra, holy basil, astragalus,

and licorice root. “Adaptogens can counteract the adverse effects of stress by supporting adrenal function, normalizing body imbalances, and boosting your energy overall,” Kehoe says. “They’ve been used by naturopaths to treat high blood pressure, chronic fatigue syndrome, insomnia, and depression.”

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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH

Practicing good oral hygiene is beneficial to your whole body.

ROCK ’N’ ROLL MARATHON Looking for the perfect winter getaway that also fits in with your health and fitness goals? Join more than 25,000 other runners, walkers, and first-timers in Arizona January 16–17, 2016, at the Rock ’n’ Roll Arizona Marathon, Half Marathon, 10K, and 5K. Whether you’re a seasoned runner or a beginner, there is a distance for you. Live music and entertainment throughout the courses will keep pep in your step from start to finish and the postrace headliner concert will help you, and your 25,000 new friends, celebrate your accomplishments. The beautiful weather, endless outdoor activity, fine dining and shopping, world-renowned spas and hotels, beautiful pools, and more make Arizona the perfect winter getaway. For more information and to register, log on to runrocknroll. com/Arizona.

BRUSH YOUR TEETH A HEALTHY BODY BEGINS WITH A HEALTHY MOUTH. But taking care of your teeth isn’t just about fresh breath. The condition of your teeth and gums may have a significant effect on your overall well-being. Three out of four American adults have some signs of mild periodontal disease, or gingivitis. If you have gum disease, you also have a much greater risk of developing heart disease. “We like to say if you’re concerned about taking care of your health, fight the fight at a major point of disease entry—the mouth,” says Andy Gritti, executive vice president of Rowpar Pharmaceuticals, maker of CloSYS toothpastes and rinses, which use a formula that includes Cloralstan. Of growing interest, according to Gritti, is the effect of periodontal diseases on systemic diseases or conditions like heart disease, stroke, diabetes, preterm low-

birth-weight babies, respiratory infections, and others including osteoporosis, cancer, rheumatoid arthritis, erectile dysfunction, Alzheimer’s disease, and gastrointestinal disease. “Unfortunately, a big disconnect still remains between dental checkups and medical checkups,” he says. “Medical and dental professionals need to work together explaining the importance of the mouth-body connection, as periodontal disease is largely preventable and in many instances readily treatable, hence, providing many new opportunities for preventing and improving prognosis of several overall health conditions.” In addition to brushing and flossing, Gritti recommends sanitizing your toothbrush once a week in an oral rinse, such as CloSYS, for approximately one minute to kill the bacteria that can grow on a wet toothbrush.

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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH

Fatigue and lack of concentration could be signs of low testosterone. AGAINST THE GRAIN Sorghum is an alternative to wheat for those with gluten sensitivities.

TAKE LOW TESTOSTERONE SERIOUSLY IF YOU’RE EXPERIENCING FATIGUE, a decline in sexual ability, lack of focus, or less stamina, you could be suffering from a common condition among aging males: low testosterone. “This happens to men in their 30s, 40s, 50s, and onward,” says Dr. Steven Hotze, founder and CEO of Hotze Health & Wellness Center. “We’ve even seen low testosterone levels in men as early as their 20s.” Left untreated, low testosterone

levels can lead to serious health problems such as heart disease and type 2 diabetes. “The key is to replenish your hormones and put back in what is missing,” Hotze says. Hotze’s center uses bioidentical hormones that mirror the hormones made by the body—for men, bioidentical testosterone and DHEA. Treatment is determined by the doctor according to the patient’s individual needs.

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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH

Men should visit their physician regularly, even when they’re healthy.

GET SCREENED FOR CANCER IN ADDITION TO EXERCISING REGULARLY AND EATING WELL, an annual physical exam is a critical component of preventive health. If you are 50 or older, you should also be screened for certain types of cancer, including colon, prostate, and lung cancer. Recently the U.S. Preventive Services Task Force (USPSTF) recommended against prostate-specific antigen–based screening for prostate cancer. But Dr. Sean Cavanaugh, chief of radiation oncology at Cancer Treatment Centers of America’s Southeastern Regional

DR. SEAN CAVANAUGH

Medical Center and medical director of that facility’s Prostate Center for Advanced Oncology, says more research is necessary. “The highest risk groups are African-Americans and those men with a family history of prostate cancer,” Cavanaugh says. “These men have been dramatically underrepresented in the major studies of prostate-specific antigen screening efficacy, rendering the recommendation of the USPSTF invalid. They are being assured there is no need to screen for this disease, let alone treat it.” Meanwhile, he notes prostate cancer has three times the annual mortality of HIV in men. While having an elevated PSA or a positive prostate biopsy may be frightening and confusing, Cavanaugh says prostate cancer is a highly treatable disease. “When treated successfully, survivors often enjoy an excellent quality of life including intact uri-

Immunotherapy has shown to be an effective option in the treatment of lung cancer.

nary continence and sexual function,” he says. “The key to survival is screening, early detection, and evidence-based treatment options.” If you have a history of heavy smoking or have quit within the past 15 years, consult your physician regarding annual screenings. Immunotherapy, a type of biological therapy that convinces the immune system to recognize there is something foreign in the body and to attack the cells threatening the patient’s health, is showing great promise in lung cancer, extending lives for many and reducing the

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Cancer Doesn’t Care Where You Live, But We Do.

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HEALTH PROMOTIONAL SERIES

traditional side effects of cancer treatment. “This has been a tremendous leap forward in how we care for patients with cancer,” says Dr. David Spigel, director of the lung cancer research program at Sarah Cannon Research Institute. Recently, Sarah Cannon was involved in researching new drugs approved in treatment of melanoma and lung cancer. One of the immunotherapy lung cancer drugs,

nivolumab, was approved in March 2015 for squamous cell lung cancer, following initial chemotherapy. The drug improves how long patients live compared with chemotherapy alone and with less severe side effects. Spigel says nivolumab improves your chances of surviving this particular cancer. “Recent results show that this drug, and other immunotherapies, may work well in the treatment of other forms of lung cancer, which

The CenTeR FoR RegeneRaTIve MeDICIne a non-sURgICaL TeChnIqUe To FIghT agaInsT aRThRITIs anD spoRTs InjURIes

The Knee Diaries: SJ is a 60-year-old male with the chief complaint of knee pain who visited The Center for Regenerative Medicine over a year ago. He was diagnosed with bone-on-bone osteoarthritis of the left knee, causing much pain and discomfort; at that point he was told only a total knee replacement could help him. He is otherwise healthy. On exam he had point tenderness to the medial side of the left knee (medical lingo: inner side). An X-ray showed severe arthritis of the knee (X-ray on the left). Patient started receiving treatments at The Center for Regenerative Medicine. Today he is feeling better (X-ray on the right). This is how it works: The physician introduces Cell Therapy into damaged, arthritic cells by means of a precise injection. This process is followed by several other modalities, including Collateral Artery Flow Exercises (C.A.F.E.), in order to accelerate the process. Depending on tissue damage, severity of the condition and the size of the joint that needs to be injected, people usually need a series of 1 to 6 treatments to improve. There is usually no downtime, and people can go back to their usual activities or work immediately. The treatments can help most musculoskeletal problems such as low back pain, neck pain, knee pain, shoulder pain, whiplash, sciatica, tendinitis, sprain, strains, torn ligaments and cartilage damage. Located in Miami, Florida, The Center for Regenerative Medicine includes a team of professionals that are dedicated to improve your quality of life, paving the way to enhance the science of non-surgical orthopedic medicine. World champions, sports legends, professional and amateur athletes, dancers, and people with just plain pain and arthritis go to The Center for Regenerative Medicine for nonsurgical orthopedic care. Using the facility to improve their condition, thousands of successful cases have been treated over the past nine years.

For more information and to read more on “The Knee Diaries”, please visit www.arthritisusa.net or call (305) 866-8384, International: (305) 866-6995.

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is exciting,” he says. “Immunefocused therapies are becoming a broad part of cancer care and will continue to either be added to or replace more traditional forms of cancer treatment.”

ADDRESS JOINT PAIN BONE AND JOINT PAIN, SUCH AS ARTHRITIC KNEES OR HIPS, can negatively affect your ability to function on a daily basis. But physical therapy can provide you with much-needed relief. It can increase your flexibility and strength while minimizing your bone and joint pain. When your muscles are stronger, it takes pressure off your joints. At Miami’s Center for Regenerative Medicine, Dr. A.J. Farshchian, the center’s medical director, has integrated tai chi into some of the patients’ regimens. It’s easy and can be done anytime during the day. This ancient Chinese practice is designed to exercise your body, mind, and spirit. As you move through the postures, you are gently working your muscles, focusing concentration, and, according to Chinese philosophy, improving the flow of “qi,” the life energy that soothes your mind and promotes health. Farshchian also advises patients, especially those with arthritis, to try chi ga. This form of tai chi combines tai chi, chi kung, and yoga movements. Whether you do tai chi, chi ga, or other similar exercises, the goal is to increase circulation to your joints. Not only can it help improve arthritis, it can also help reduce falls among seniors and those with balance disorders.

8/10/15 4:41 PM


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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH

Elite athletes are known to remove body hair to gain a competitive edge.

ELIMINATE UNWANTED HAIR WHETHER YOU’RE A TRIATHLETE, SWIMMER, MARATHON RUNNER, or even a hardcore mountain biker, endurance athletes often keep their arms, underarms, legs, and other areas smooth. While smooth skin for women has been a regular part of hygiene and beauty for centuries, it is quickly becoming more mainstream for even the average healthconscious guy. “It’s no longer taboo for men to manscape and there are benefits to doing so,” says Jamie Dillon, marketing and media director for LunchBOX (A WAXING SALON). According to Dillon, some of the benefits of going hairless are: • Improved aerodynamics: Many swimmers wax in order to reduce resistance through water, but bikers and marathon runners are adopting this mindset as well. • Crash recovery: Downhill

mountain bikers believe smooth skin promotes quicker healing; it’s easier to clean and disinfect, and you’re not ripping hair when you remove adhesive bandages. • Keeping it cool: Body temperatures can soar during extreme workouts, especially in the summer, so keeping hair off can make you feel cooler. • Reducing chafing, saddle sores, and boils: Running and mountain biking can produce a great deal of friction but “manzilians” can reduce chafing. • Dressing up and down: It’s easier to pull your wetsuit and calf/shin guards on and off with smooth skin. Dillon says waxing is also a mental booster. “When you feel beautiful, your mood is elevated. When your mood is elevated, you’re more likely to succeed, hit your goals, do better, and live well.”

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ink muscles, joints and bones. It’s about getting g your life bac back. If Eleanor isn’t moving, she isn’t happy. There’s skiing, wakeboarding, rock climbing, and the more down to earth activities like biking to the store. When she needed surgery on her ankle, she was worried. She came to UTMB Health and benefited from a multidisciplinary team of surgeons, doctors, nurses, and physical therapists who knew that Eleanor needed aggressive treatment to return to her active lifesty sty st le. They kept her informed at every step. ““I’m a Nu rse Pract Practiiitititioner. oner. I ppracti ractice ce Nuurs racti w what I pre preach about stay stay aying ing active ctiv and heal ctive health th thy. y. When it came tim t e for fo rrehab, tthe people eopl here eople made sure I stay ttay ayed wi aye wiith th the pl plan. YYou get out of iit what you put in.” TToday, Eleanor is back to her old tricks, kks, which also happened to include kicking up her heels and dancing at a friend’s wedding. Whether it’s working in ortho, neuro, or any aspect of the musculoskeletal system, UTMB has gifte f d clinicians. These are the doctors fte and surgeons who teach others their art, using the very latest equipment, technology and techniques. It’s about gett tt t ing your life back.Yo YYouur life. Whether that means gardening, hiking, fishing, playing guitar, itar itar, typing on a keyboard, ex extreme sports or orts or just lifting your grandkids, our team is ready to return you to the things you love to do. Left: Nikoletta Carayannopoulos, DO, Chief, Orthopaedic Trauma Surgery Center Left: Andrew Zhang, MD, Hand Surgery, Division of Plastic Surgery Center Right: Joel Patterson, MD, FACS, FAANS, Chief, Division of Neurosurgery

If something isn’t right, do what Eleanor did. TTake k charge of your health and call us at 800-917-8906, or go to utmbhealth.com to work wonders for you.

Right: Gregory McGowen, PT, Cert MDT, AIB Certified in Vestibular Rehabilitation, Rehabilitation Services The four clinicians featured here are representative of the whole team of specialists spanning our musculoskeletal services.

e University of Texas Medical Branch Member, Texas Medical Center

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HEALTH PROMOTIONAL SERIES

FOCUS ON MEN’S HEALTH

Men with receding hairlines have safe, natural options.

RESTORE WANTED HAIR “Patients love the natural results and are very happy to get their hair back. We restore a lot of self-confidence with our hair restoration.”

WHILE REMOVING UNWANTED HAIR COULD GIVE YOU A MENTAL JOLT, keeping hair on your head can improve the selfconfidence of men who are thinning up top. If you’re experiencing hair loss, one option for remedying this is hair transplantation. “Restoring the frame of one’s face restores the youthfulness that is lost when a hairline recedes,” says Dr. William Yates of the Yates Hair Science Group. “Almost all of our patients say their confidence levels increase dramatically, often resulting in promotions or new jobs. It’s very helpful for individuals who have been divorced and are back on the dating scene.” Yates is one of only a handful of surgeons in the country who exclusively performs FUE (Follicular Unit Extraction) hair transplantation, where each individual hair

DR. YATES’ PATIENTS

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follicle is punched out with small instruments leaving tiny holes in the back of the scalp area. Patients heal quickly and do not experience visible scarring unlike with other transplantation methods. “With this minimally invasive method, the cut, stitches, pain, and scar associated with a traditional hair transplant is eliminated,” says Yates. “Also, you’re able to specifically remove the best hairs for hair transplantation, which results in better outcomes for the patients.” For Yates, the best thing about a hair transplantation is that it works: “It’s minimally invasive, it’s safe, and—most importantly—it really can change someone’s life.” Dr. Roger Bassin of The Bassin Center for Plastic Surgery agrees. “Patients love the natural results and are very happy to get their hair back,” he says. “We restore a lot of self-confidence with our hair restoration.”

BEFORE

AFTER

The Bassin Center for Plastic Surgery performs two types of FUE: the Neograft and ARTAS. The hairs that are transplanted are not sensitive to male pattern baldness, so Bassin says they will keep on growing and never fall out. “This is because we harvest from resistant areas and put them in areas of thinning and balding,” he says. ‘They keep their original genetic characteristics no matter where we put them.” Hair restoration in the year 2015 is nothing like how it used to be, Bassin adds. “The days of plugs and long linear scars should be a thing of the past, but not all physicians have accepted changes, and these old techniques still linger unfortunately.” When seeking hair restoration, Bassin advises patients to understand their options, go with the newest and best methods, and search out practices that embrace these new technologies and achieve excellent results with superb patient care.

DR. WILLIAM YATES, M.D.

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Female Clients

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Agenda

SET YOUR SIGHTS ON

Tempe, AZ › Tualatin, OR Little Rock, AR › Half Moon Bay, CA › Scottsdale, AZ San Diego › Circleville, OH Independence, KS

Need a reason to get away in October? Find it here.

The first commandment of Tour de Fat: Put no means of transport before thy bike. Hosted by New Belgium Brewing, this traveling fest makes its final stop of the year just outside of Phoenix. Pay homage to the two-wheeled vehicle featured on the brewery’s logo by joining the costumed bike parade, or take part in the Slow Ride, a competition where a tortoise is your ideal trainer. Enjoy live music, street performers, and of course lots of suds. One bold soul will give up the keys to his or her car and make a pledge to go auto-free for a year. Their reward: $2,250 to purchase a commuter bike. newbelgium.com/events/tour-de-fat

PHOTOGRAPHY COURTESY OF NEW BELGIUM BREWING

Where to Go Next

/ TEMPE, ARIZONA Get Your Wheels Turning OCTOBER 3

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TAMPA, FL – The pleasant weather, year-round outdoor lifestyle and sun-kissed beaches beckon many homebuyers to Florida. At Valencia Lakes, GL Homes’ ultimate 55+ luxury community in Tampa, homebuyers can experience firsthand the best of Florida’s active-adult lifestyle during the “Stay & Play Vacation.” For $99, the “Stay & Play Vacation” includes a three-day/two-night stay in one of the gorgeous, fully furnished villas or single-family homes. Participate in activities from the community lifestyle calendar, including classes and tennis matches or simply unwind by the pool. Now is the time to plan your dream stay in the best 55+ community in Florida. The superb waterfront lifestyle hub at Valencia Lakes features a magnificent 27,000 square-foot clubhouse that offers a complete fitness center, swimming pool and a separate resistance exercise pool, spa, yoga and exercise studio, art studio, café, social hall, card room, multi-purpose room, internet cafe and so much more! Tennis courts, basketball, pickleball, bocce ball, a dog park, RV and boat parking are also available at Valencia Lakes. A full-time Lifestyle Director organizes a wide variety of clubs, fun events and opportunities for making new friends. Priced from the $200,000s to the $ 400,000s, Valencia Lakes offers charming twin villas and stunning single-family residences with garden, lake or preserve views. With 23 floorplans ranging in size from 1,231 to 3,273 a/c sq. ft. living space, homebuyers can view 13 gorgeous decorator appointed homes from the Regal, Signature, Crown and Royal collections at the model center.

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OCTOBER 2–4 SAN DIEGO

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More than half a million necks are expected to crane skyward early next month for the MCAS Miramar Air Show Show, a daring display of military aircraft maneuvers in the very skies where Top Gun was filmed. The three-day event, part of Fleet Week San Diego, a salute to the U.S. military, will lift off from Marine Corps Air Station Miramar, located 15 miles north of downtown. This year’s show will feature perennial crowd favorites like the U.S. Navy Blue Angels, as well as new acts like France’s Breitling Jet Team. In addition to fast-paced formation flying, choreographed aerobatics, parachute performances, and ground combat demonstrations, aviation lovers can expect an on-the-ground display of modern and historic aircraft along the flight line. While admission, parking, and some seating is free, proceeds from preferred seating options benefit outreach programs for local military families. miramarairshow.com

OCTOBER 17 TUALATIN, OREGON

OCTOBER 3 LITTLE ROCK, ARKANSAS

Throw on your best sombrero (no, really, there’s a contest), and head to the sixth annual Arizona Taco Festival at Salt River Fields in

Eye Flybys

Enjoy a Movable Feast In 2011, Little Rock’s Main Street comprised little more than shuttered storefronts. Determined to breathe new life into this once vibrant area, the Downtown Little Rock Partnership and the Main Street Revitalization Committee teamed up to create the Main Street Food Truck Festival, which now attracts crowds upwards of 10,000 for fun and fantastic eats. More than 30 purveyors will serve everything from barbecue, seafood, and Asian fusion to ice cream and Hawaiian shaved ice. You can also take part in family activities, listen to live music, watch artists paint a mural, and browse arts and crafts booths. This year’s event coincides with the Susan G. Komen Race for the Cure, and some trucks will offer early-bird specials from 8 to 10 a.m. Cinnamon

Carve and Ride

The West Coast Pumpkin Regatta brings the comforts and quirks of fall to the natural beauty of Tualatin, located 14 miles south of Portland. Now in its 12th year, the event will feature its usual costume contest, Regatta Run, and pumpkin golf, among other activities. The biggest draw is Paddling the Pumpkin, which gives visitors a view of superheroes, cowboys, tooth fairies, and more racing in giant pumpkins across Tualatin Lake of the Commons. The pumpkins used at the festival typically weigh between 600 and 1,600 pounds, and racers start hollowing them out around 10 a.m., prior to the 2 p.m. race. Keep your eyes peeled for pumpkins decorated like Viking ships or Pixar movie characters. tualatinoregon.gov OCTOBER 17–18 SCOTTSDALE, ARIZONA

Spice Things Up

¡ay chihuahua! Dress up your furry friend for a dog beauty contest at the Arizona Taco Festival.

PHOTOGRAPHY BY BRUCE YEUNG

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Broker must accompany client during client’s initial visit to this community. Both the client and Broker must execute the Developer’s Registration Form on the initial visit. Broker must also execute the Developer’s Broker Participation Agreement. Valencia Lakes is being developed and sold by Hillsborough County Associates II, LLLP. The complete offering terms are in an offering plan available from Sponsor. File No. H11-0010. Promotions, prices, terms and features are subject to change without notice and do not include optional features or premium for upgraded homesites. Valencia is designed for residents aged 55 & older and is intended to meet the exemption under the Federal Fair Housing Act. ©2015 4300-285 5–2w1-15

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Scottsdale. Some 50 teams of taco makers will dish out more than 100,000 of their best stuffed tortillas over the course of the weekend as they vie for a portion of the $10,000 purse. National Taco Association judges will score entries based on taste, texture, and presentation in four meat categories: chicken, pork, beef, and seafood. Fiestagoers can also sample tacos and vote for the best salsa, guacamole, and more. In between bites, don’t miss the chihuahua beauty pageant, lucha libre wrestling, hot pepper–eating contests, and Saturday’s Tequila Expo, featuring more than 100 types of the spirit. Out of cash? Go mano a mano in an arm wrestling competition, where the victor walks away with—what else—a free taco. aztacofestival.com OCTOBER 17–18 HALF MOON BAY, CALIFORNIA

Honor Gourds

Carve out some time to attend the 45th annual Half Moon Bay Art & Pumpkin Festival, a weekend-long celebration of the area’s bountiful fall harvest. Hordes of gourd enthusiasts are expected to pack Main Street each day for pie-eating competitions, live music, a costume contest, a haunted house, and a mammoth display of the five heaviest orange orbs from the previous week’s Safeway World Championship Pumpkin Weigh-off. (The weigh-off will attract growers from across the U.S. attempting to squash last year’s world record: 2,058 pounds.) This year’s festival will also feature 275 booths of handcrafted wares, expert carver Farmer Mike meticulously sculpting a 1,200-pounder into a detailed masterpiece, and pumpkin-infused treats like churros, chicken sausages, warm pretzels with pumpkin sauce, and—of course—pie. pumpkinfest. miramarevents.com

8/6/15 11:41 AM


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OCTOBER 21–24 CIRCLEVILLE, OHIO

Pump It Up

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Dried corn cobs and jack-o’-lanterns on a front stoop are typical decorations for any humble Halloween. Circleville mayor George R. Haswell’s 1903 display, however, would somehow turn into the selfproclaimed “Greatest Free Show on Earth.” The annual Circleville Pumpkin Show is now such a huge part of town life that local schools close for three days. While craft booths and beauty pageants give this show its local character, the food keeps people coming back. Want to try a pumpkin burger or deep-fried pumpkin pie? Now’s your chance. Make sure to also grab a pumpkin donut from Lindsey’s Bakery and check out the pumpkin display, which features some gourds that tip the scale at close to 2,000 pounds. More than 300,000 are expected to attend this year’s festivities, and proceeds from the show go to the Circleville community and its projects. pumpkinshow.com OCTOBER 23–31 INDEPENDENCE, KANSAS

Behave Yourself

On Halloween 1918, the small town of Independence, Kansas put itself on the radar for acting out with what its newspaper called an unprecedented wave of vandalism and “hooliganism.” Since the following year, Neewollah—hint: Spell Halloween backwards—has treated visitors with an engaging alternative to tricking. Highlights for 2015 include three performances of the musical Damn Yankees; chili, dessert, and salsa cook-offs; a local arts and crafts show; and a pageant for the coveted title of Queen Neelah. Be sure also to participate in the medallion hunt, which rewards a cash prize to the first Neewollah guest who finds it hidden within Independence’s city limits. neewollah.com

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Fun!

My Hero! BY DOUG PETERSON 1

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8 9 10 11 12 14 18

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20 Household util. 23 Cupid, to the 24 26 27 29 30 31 33 34 35 36 38 39

Greeks Souvenir Pushed the doorbell To and ___ James Bond, e.g. Microbrewery brew Bic product Competent Industry, informally Tribute in verse Student-focused org. Card just below a queen Dressing ingredient

42 Rather firm, as

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44 “Don’t ___ word!” 46 Boyfriend 47 Team that plays in

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48 Gentlemanly

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49 Its capital is

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Affleck film) Vicinity Nod off, with “out” Ran out of juice Hosp. staffers Faucet Did some crunches?

132 southwest september 2015

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Fun!

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Answers My Hero! A L A R M S S B I Z

M O R E A U O O D E

P U M P U P P P T A

G I R L

A R E A

Z O N K

D A C E L S P I E A T L E E R F R C A R O N O S A G L B A D O E S E S A T N C U R T A O E R S

L I E B D E R R A M I N E A K M E J O N A I T C L O K D T A I A T E P E D

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Varidesk 800.990.0339 varidesk.com

135

White Walls 800.624.4154 whitewalls.com

BC

ASUS Computer International asus.com/us

consumer 13

Bose bose.com

60

Houston Methodist Neurological Institute 877.790.36273 houstonmethodist.org

119

Right at Home 877.697.7537 chooserightathome.com

117

Sarah Cannon fightingcancertogether.com

121

UTMB Health 800.917.8906 utmbhealth.com

hotels, resorts, and conferences 83

Aloft Hotels aloft hotels.com/wxyzbar

43

Buff alo Thunder 877.THUNDER buffalothunderresort.com

27

Celine Dion at Caesars Palace 877.4CELINE celineinvegas.com

54

Choctaw Casino Resort 888.652.4628 choctawcasinos.com

31, 139

Chumash Casino 800.CHUMASH chumashcasino.com

57

Country Inn & Suites countryinns.com

85

Element by Westin elementhotels.com

81

Four Points by Sheraton fourpoints.com

21

Graton Resort Casino 707.588.7100 gratonresortcasino.com

52

Jeff Dunham at Planet Hollywood 800.745.3000 planethollywoodresort.com

education 2–3

UC San Diego | ucsd.edu

41

Deep Eddy Vodka deepeddyvodka.com

health and medical

32

Elite Connections 800.923.4200 eliteconnections.com

109

14

Fairchild & Co. 800.773.8123 fairchildjewelry.com

4 –5

Cancer Treatment Centers of America 855.587.5528 cancercenter.com

118

It’s Just Lunch 800.858.6526 itsjustlunch.com

Center for Regenerative Medicine 305.866.8384 arthritisusa.net

113

CloSYS closys.com

25

130

Jelly Belly jellybelly.com/sam

106

79

MacNeil Automotive Products Ltd. 800.441.6287 weathertech.com

Dr. Bassin Hair Restoration Center 855.234.HAIR orlandohairmd.com

Jersey Boys 800.745.3000 jerseyboysvegas.com

38

123

17

Miracle Mile Shops 888.800.8284 miraclemileshopslv.com

Dr. Yates, M.D. 312.261.0872 dryateshairscience.com

Pineapple Hospitality 866.866.7977 staypineapple.com

115

Hotze Health & Wellness Center 888.504.3063 hotzehwc.com/southwest

Rio Penn & Teller 702.777.7776 riolasvegas.com

56

Santana at the House of Blues 702.632.7600 houseofblues.com/lasvegas

19

i133

OEO 800.553.2112 oeo.com

138 southwest september 2015

F2_Advertiser Directory_MR.indd 138

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ENTER 59

Station Casinos sclv.com

135

Kids Fly Safe kidsfl ysafe.com

44

Stratosphere 702.380.7777 stratospherehotel.com

i133

87

Victoria House 800.247.5159 victoria–house.com

Merlin Group Madame Tussauds 702.862.7800 madametussauds.com

real estate 126, 127

GL Homes glhomes.com

6–7

K Hovnanian Homes khov.com/southwest

restaurants i133

i133

58

Best American Steakhouses 727.466.0433 bestamericansteakhouses c om Best of Italian 727.466.0433 bestoft hebestitalian.com Great Steak Houses of North America greatsteakofna.com

9

New Mexico Department of Tourism newmexico.org

51

Rock ‘n’ Roll Arizona Marathon & Half Marathon runrocknroll.com

49

Rock ‘n’ Roll Las Vegas Marathon & Half Marathon runrocknroll.com

49, 51

SuperShuttle 1-800.BLUEVAN supershuttle.com

128

The Parking Spot theparkingspot.com

136, 137

Visit Reno Tahoe visitrenotahoe.com

A Chumash Casino Resort Vacation Package

adventure in northeast florida 95

Amelia Island CVB ameliaisland.com

22, 23 Hard Rock Café hardrock.com

93

Breast Cancer Marathon breastcancermarathon.com

IFC–1 Landry’s 800.552.6379 landrysinc.com

93

Hyatt Regency Jacksonville jacksonville.hyatt.com

i133

Rodizio Grill rodiziogrill.com

93

Jacksonville Jaguars 904.633.2000 jaguars.com/tickets

125

Tilted Kilt tiltedkilt.com

97

Omni Resorts Amelia Island Plantation 904.261.6161 omnihotels.com

travel 11

Alamo freetoroamsweepstakes. com

99

St. Augustine Ponte Vedra 888.900.9470 fl oridashistoriccoast.com

155

American Tourister americantourister.com

99

The Lodge & Club Ponte Vedra Beach pontevedra.com

135

Brookhaven Chili Cookoff brookhavenga.gov

91

Visit Jacksonville visitjacksonville.com

14

Clear Me clearme.com

101

86

Galveston Island CVB 888.GAL.ISLE galveston.com

World Golf Village 800.WGV.GOLF worldgolfvillage.com

spirit of philadelphia

134

Georgia Aquarium 404.581.4000 georgiaaquarium.org

105

Pi Dental Center 215.646.6334 pidentalcenter.com

128

K1 Speed 888.K1.KARTS k1speed.com

104

Valley Forge Casino Resort vfcasino.com

F2_Advertiser Directory_MR.indd 139

TO WIN

ENTER ONLINE AT FACEBOOK.COM/SOUTHWESTMAGAZINE (ONE ENTRY PER PERSON)

PACKAGE INCLUDES: • Two-night stay at Chumash Casino Resort or Hotel Corque • Dinner for two at Root 246 • $100 in Slot Free Play For Official Rules go to facebook.com/southwestmagazine TO ENTER: No purchase necessary. A purchase does not increase your chances of winning. Entries must be received no later than midnight CDT, September 30, 2015. Sweepstakes is open to all legal U.S. residents who are 21 years and older. Employees of Pace Communications, Inc., Southwest Airlines®, all sweepstakes sponsors and their immediate families are not eligible. The winner will be selected in a random drawing by Pace Communications, 1301 Carolina Street, Greensboro, NC 27401, on or about October 15, 2015. Only one entry per person is allowed. Odds of winning are dependent upon number of entries received. For a list of winners, send self-addressed, stamped #10 envelope to SOUTHWEST: THE MAGAZINE SWEEPS, Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. The winner will be notified (by email or telephone). If the winner does not agree with the rules of the sweepstakes, or does not meet the requirements to be eligible to enter this sweepstakes, winner will be excluded as a possible prize winner. Federal, state and local taxes are the responsibility of the winner. Local taxes are the responsibility of the winner. Void where prohibited by law, and all federal, state and local laws apply. The winner will receive a 1099 IRS tax form. Promotional value $900 USD. Prizes are non-refundable, non-transferable, are not redeemable in cash, and may not be substituted. Restrictions may apply. No Southwest Airlines tickets are included in this sweepstakes. Acceptance of prize shall constitute winner’s agreement and consent to Sponsor’s and its designees’ use of any winner’s name, city, state, likeness, photo, avatar, and/or prize information in connection with this Sweepstakes for promotional, advertising or other purposes, in any manner, worldwide, in any and all media now known or hereafter devised, (including social media on the Internet), without limitation and without further payment, notification, permission or other consideration, except where prohibited by law.

8/13/15 2:29 PM


PRODUCTS AND SERVICES

How Can We Help? LEAVE IT TO ME Helen Lauvao, Customer Service Supervisor Business Select® fare: A1–A15 boarding, maximum Rapid Rewards® Points, Fly By® priority lane access (in select cities), and a free premium drink on day of travel. Cheers! EarlyBird Check-In®: We’ll automatically check you in, and you can get a better boarding spot. Southwest. com/earlybird Click ‘N Save®: Great travel deals in one email to save you time and money. Southwest.com/email

THANKS FOR FLYING Tony Roach, Marketing & Loyalty Rapid Rewards®: Any trip, any day. Get unlimited reward seats with no blackout dates. (All Rapid Rewards rules and regulations apply. Benefits apply to points transactions.) Southwest.com/jet

TRAVELING TODAY? Heather Wulfekuhle, Operations Mobile site and check-in: Book a trip, check in, see your flight status, and get your boarding pass, all in the palm of your hand. mobile.Southwest.com

WE CAN DO THAT Estefania Santiago, Customer Support & Services Southwest Vacations®: Build the trip that’s right for you, and cross another destination off your bucket list. Southwestvacations.com Hotels & rental cars: Get great low rates on hotel stays and car rentals online. Plus, earn Rapid Rewards Points. Southwest.com

140 SOUTHWEST SEPTEMBER 2015

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WELCOME ABOARD Veronica Tevelde, Flight Attendant Southwest® gift cards: No matter the occasion, a gift card is sure to please. Southwest.com/giftcard WiFi & inflight entertainment: Need to stay connected? Use your own device to surf the Web or enjoy one of our inflight entertainment options. (Fees may apply. Only available on WiFi-enabled aircraft. See page 146 for more information.)

WE’LL GET IT THERE Shawn Scarberry, Cargo Agent Southwest Cargo : Ship your time-critical cargo where it needs to go with our Relentlessly Reliable® air cargo service. swacargo.com SM

ENJOY THE FLIGHT Michael Boos, Pilot Charters: Customize travel for your corporate meetings, conventions, or special events. Southwest.com/charter Group travel: Discounted fares mean the whole gang can come along. Southwest.com/groups Corporate travel: A dedicated sales team focused on customized corporate travel solutions. Southwest. com/corporatetravel

CAN I COME? Chimi the dog, World Traveler Pet fare: This little guy is too cute to leave at home! Bring your small dogs and cats onboard so they can enjoy a vacation, too. Southwest.com/pets

SEPTEMBER 2015 SOUTHWEST

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SPOTLIGHT

Precious Cargo

LOAD ’EM UP

The Cargo Team handles millions of pounds of freight each year.

The weather is changing, fall is right around the corner, and everyone’s waiting for the 2015 football season to kick off. While you’re debating which team will reign supreme, you may also be busy planning the season’s best tailgate. Did you know our awardwinning Southwest Airlines Cargo Team might have a hand in helping you pull off that perfect party? It’s likely that many of your tailgating necessities will make their way across the country on Southwest flights. What’s a party without frosty beverages? Long before your team kicks off and the beers are poured, Southwest Cargo is at work helping to get those

drinks into your hands. By shipping hops from growers across the country, Southwest Cargo is an essential part of the brewing process. How about the cups used to serve drinks at your party? Many of your supplies may have made their way to your local store in the belly of a Southwest plane as well. Another great tailgate addition: tasty grilled seafood. Southwest Cargo is proud to call many of the country’s top distributors and wholesalers our Customers, and we ship their shrimp, crawfish, crab, and more from the Northwest, the Gulf Coast, and New England to locations across the country. From fishing nets to your local grocer, we’re helping our shippers fill your table with good eats. Our Southwest Cargo Team has dedicated team players who refuse to deliver anything less than the worldfamous Reliability and Hospitality that you have come to know and respect in our 44 years of operation. And with Southwest’s Relentlessly Reliable and Fun-LUVing Attitude, we provide our shippers the same one-of-a-kind Customer Service that you see on our planes. To learn more about the Southwest Cargo Team, visit swacargo.com. —Dan Landson

PHOTOGRAPHY BY STEPHEN KELLER

How Southwest helps you throw a top-notch tailgate

142 SOUTHWEST SEPTEMBER 2015

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8/11/15 1:40 PM


FLIGHT SERVICE

Please abide by public announcements from Flight Attendants concerning electronic devices. En todos los casos, por favor rígete por los anuncios públicos y las solicitudes de los Sobrecargos con respecto a todos los aparatos electrónicos.

Inflight Entertainment

Flight Service

Permitted Pueden usarse dentro del avión

Permitted

Wifi

Always Permitted

Never Permitted

Small portable electronic devices Siempre puedes usar dispositivos Inflight Entertainmentelectrónicos portátiles y pequeños (PEDs) such as tablets, e-readers, and smartphones weighing less than (PEDs) tales como tabletas, lectores 2 pounds may be used in AIRPLANE electrónicos y teléfonos inteligentes mode at all times on domestic flights, que pesen menos de 2 libras en unless a Crew Member indicates modo AVIÓN en los vuelos domésotherwise. A small PED may be ticos, excepto si un Miembro de la Permitted Wifi Entertainment Flight Service held inInflight hand, attached to a person, Tripulación indique lo contrario. Inflight Entertainment Flight Service or placed in clothing or a seatback Puedes sujetar un PED pequeño pocket. Devices and accessories en la mano, llevarlo encimo, enla may not block access to the aisle. ropa o en un bolsillo en el respalLarge PEDs such as laptops weighing do delasiento. Los dispositivos y Permitted Always Permittedel Wifi must be stowed 2 pounds or more accesorios nopueden bloquear under theWifiseat or in an overhead acceso en el pasillo.Smart Los PEDs granMoviesbin Phones Permitted Always Permitted for taxi, takeoff, and landing. It is des como computadorasportátiles recommended that laptops be placed in a case when stowed under the seat. On international flights, Movies Smart Phones Pacemakers all PEDs must be turned off during taxi, takeoff, and landing at airports Tablets or Smartphones Tablets or E-readers Messaging Movies Smart Phones Pacemakers outside the U.S. and its territories. E-readers (in (in AIRPLANE Please use headphones for all audio AIRPLANE mode) mode) and video. Tabletas o lectoTeléfonos Messaging Tablets or E-readers Hearing Aids res electrónicos inteligentes (en modo AVIÓN) (en modo AVIÓN)Flight Inflight Entertainment Service

Movies

Messaging

Smart Phones

Pacemakers

Two-Way Radios

Tablets or E-readers

Hearing Aids

Electronic Cigarettes and Smoking Devices

Laptop Computers

TV

Remote-Controlled Toys

que pesen 2 libras o más deben de

Flight Service debajo del asiento o ser guardados

en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un Always Permitted estuche debajo del asiento.Never EnPermitted los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje Never Permitted en aeropuertos fuera de los EE. UU. y susPacemakers territorios. Por favor usa auriculaTwo-Way Radios Never Permitted res para cualquier sonido o video.

Television or AM/FM Radio Receivers

NFL Redzone

Messaging

Inflight Entertainment

Laptop Computers Laptop Computers Permitted Inflight Entertainment Computadoras Permitted Flight Service portátiles Laptop Computers NFL Redzone

TV

Wifi

Inflight Entertainment

Wifi

TV

Flight Service

Inflight Entertainment

Tablets or E-readers

TV

Flight Service

Movies

Flight Service Smart Phones

Smart Phones Always Permitted

Hearing Aids Radios Two-Way

DVD/CD Players Reproductores de DVD/CD Electronic Cigarettes and Smoking Devices

Digital Cameras Cámaras Electronic Cigarettes and digitales Smoking Devices GPS Receivers Remote-Controlled Toys GPS

Always Permitted Always Permitted

NFL Redzone

Wifi

Movies

Hearing Aids Laptop Computers

Audio Players Aparatos de Two-Way Radios audio

Permitted Pacemakers

Pacemakers Never Permitted

Satellite Radio Radio por satélite Electronic Cigarettes and

VideoSmoking Devices Camcorders Videocámaras

Bluetooth Devices Remote-Controlled Toys Dispositivos Bluetooth

Never Permitted Flight Service Hand-Held Never Permitted

Electronic Remote-Controlled Toys Games Juegos electrónicos Television or AM/FM Radio Receivers portátiles Always Permitted

Television or AM/FM Radio Receivers

Never Permitted

Two-Way Radios

Two-Way Radios

Always Permitted Pueden usarse en todo momento dentro del avión

Wifi

Permitted

Television or AM/FM Radio Receivers

NFL Redzone

Never Permitted Electronic nerve stimulators and other implanted medical devices Permitted Always Permitted are also permitted. Dispositivos de Movies Messaging Flight Service estimulación eléctrica de los nervios Tablets or E-readers y otros aparatos médicos implantados Pacemakers Tablets or E-readers Messaging Smart Phones Pacemakers Pacemakers Two-Way Radios también son permitidos. Marcapasos

Permitted

Always Permitted

Wifi

Movies

Smart Phones

Flight Service Movies

Smart Phones

Permitted

Tablets or E-readers Always Permitted

Always Permitted TV

Pacemakers

Messaging

Never Permitted Laptop Computers

Never Permitted

Smart Phones

Hearing Aids

Hearing Aids Radios Hearing Aids Two-Way Aparatos para sordos Two-Way Radios

Tablets or E-readers

Electric Shavers Rastrillo Pacemakers eléctrico Electronic Cigarettes and Smoking Devices

Electronic Cigarettes and Electronic Smoking Devices Watches Relojes electrónicos Hearing Aids

Never Permitted Nunca pueden usarse dentro del avión

Hearing Aids Never Permitted

Remote-Controlled Toys

Electronic Cigarettes and

NoiseCanceling Two-Way Radios Headphones Auriculares que aislan el ruido

Electronic Cigarettes and Smoking Devices

Smoking Devices Laptop Computers Remote-Controlled Toys TV Tablets or E-readers Hearing Aids Electronic Cigarettes and Devices capable of transmitting data, Smoking Devices unless otherwise noted, are never permitted. Nunca son permitidos Messaging Tablets or E-readers Hearing Aids Electronic Cigarettes and Smoking Devices los dispositivos con capacidad para TV Laptop Computers Remote-Controlled Toys Television or AM/FM Radio Receivers NFL Redzone Smart Phones Pacemakers Two-Way Radios Two-Way Radios Electronic Television or Remotetransmitir datos, excepto que se (Walkie-Talkies) Cigarettes and AM/FM Radio Controlled Toys Laptop Computers Remote-Controlled Toys Pacemakers Two-Way Radios especifique lo contrario. or Scanners Smoking Devices Receivers Juguetes de Radios emisoCigarrillos Televisión o Receivers control remoto or AM/FM Radio NFL Redzone Laptop Computers Remote-Controlled ToysTelevision TV res/receptores electrónicos y radios de AM/ TV Laptop Computers Remote-Controlled Toys (walkie-talkies) dispositivos para FM Television or AM/FM Radio Receivers NFL Redzone fumar Tablets or E-readers Hearing Aids Electronic Cigarettes and

Messaging

Hearing Aids

Electronic Cigarettes and Smoking Devices

Television or AM/FM Radio Receivers

Smoking Devices

Television or AM/FM Radio Receivers

NFL Redzone

Television or AM/FM Radio Receivers

NFL Redzone Remote-Controlled Toys

Laptop Computers

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros asalten, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación. DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus clientes con discapacidades que lo pidan. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar. CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido. PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo. ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona. PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (por ejemplo, “defensor de rodillas”, manta portabebés) no pueden sujetarse a cualquier parte de la aeronave.

Remote-Controlled Toys

SEPTEMBER 2015 SOUTHWEST

143

Television or AM/FM Radio Receivers

Television or AM/FM Radio Receivers

F1_swabob_kt.indd 143

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BE PREPARED

Emergency kits are available through the Red Cross website.

COMMUNITY OUTREACH

Ready for Anything September is National Preparedness Month, and we at the American Red Cross, along with our partners at Southwest Airlines, encourage you to prepare not only for traveling but also for emergencies both large and small. Doing so has never been easier, and the Red Cross has tools to help. Our free disaster preparedness apps—including First Aid, Flood, Emergency, Tornado, Earthquake, Wildfire, and Hurricane—available both in the App Store and the Google Play Store, provide tips for before, during, and after emergencies. By learning about potential disasters in your area, you will know what conditions may be hazardous. The apps’ real-time alerts and warnings keep you informed of potential dangers headed your way or in the direction of loved ones. Red Cross apps also feature preloaded content, giving you the ability to communicate messages like “I’m safe” by text, email, or selected social media outlets with the touch of a button.

Another easy way to prepare is by building a family disaster supply kit. Fill it with a flashlight and batteries, plus enough water and nonperishable food to last each household member, including pets, three days. Make sure your kit includes chargers for your mobile devices, too. Every eight minutes, the Red Cross responds to a disaster somewhere in the United States. In addition, we prepare to take care of communities across the country by participating in disaster drills and training volunteers throughout the year. But we don’t do this work alone. In honor of National Preparedness Month, we want to thank Southwest Airlines, an Annual Disaster Giving Program Partner, which generously supports our volunteers and staff traveling to disaster relief sites, ensuring that we’re always ready to respond. For more preparation tips, visit redcross.org. From all of us at American Red Cross, safe and happy travels. —Laura Howe, American Red Cross Volunteer

PHOTOGRAPHY BY VINCENT KNAUS/AMERICAN RED CROSS

The American Red Cross celebrates National Preparedness Month.

144 SOUTHWEST SEPTEMBER 2015

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8/12/15 11:06 AM


INTERNATIONAL TRAVEL

BEVERAGES

Customs & Immigration 1

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

6 Passport number 7 Country of Residence 8 Countries visited on this

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture:

12 I have (We have) been in close proximity of livestock:

Yes

No

Yes Yes Yes Yes Yes

No No No No No

Yes

No

Yes

No

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise: (articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare. I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.

Date (month/day/year)

CBP Form 6059B (04/14)

for passengers coming from abroad

1 Name(s) Nationality

• Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx

sat.gob.mx

aduanas.gob.mx

U.S. Customs Declaration Form*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

Mexican Customs Declaration Form

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin

• Bacardi® Rum • Baileys® Irish Cream • Finlandia® Vodka

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information. Last name(s)

PAYMENT OF DUTIES

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country:

• • • •

Welcome to Mexico

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

Signature

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

Liquor $5

3

Customs Declaration

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

(c) State

5 Passport issued by (country)

2

This Space For Offical Use Only

Customs Declaration

Cheers!

Date of birth

Day

Month

Year

Beer $5

Wine $5

• Bud Light® • Miller Lite® • Dos Equis® Special Lager • Leinenkugel’s® Summer Shandy • Fat Tire®

• Hacienda Chardonnay • Carmenet Cabernet Sauvignon

Passport number

2

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

3

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

$

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

Mexican Immigration Form

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form. • Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered at time of checkin for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

Complimentary Beverages • • • • • • • • • • • •

Coca-Cola® Coke Zero™ Diet Coke® Sprite® Sprite Zero™ Dr Pepper® Diet Dr Pepper® Seagram’s® Ginger Ale Seagram’s® Tonic Water Seagram’s® Seltzer Water Tomato Juice Mr & Mrs T® Bloody Mary Mix

• Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • LIFT® Coffee* • Decaf Coffee* • Tea • Hot Chocolate • Noncarbonated Purified Drinking Water * Creamer available

Valid Southwest Airlines Rapid Rewards® drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select® drink coupons are valid for same-day use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor.

Recycling

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers.

SEPTEMBER 2015 SOUTHWEST

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INFLIGHT ENTERTAINMENT PORTAL

Getting Connected: iOS To connect to our entertainment portal using your iOS device*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Safari icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free Onboard Player app. • Pricing information can be found on the Inflight Entertainment Portal. • In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*Instructions shown on an iPhone® 6. Your iOS device may vary slightly.

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Getting Connected: Android

™

To connect to our entertainment portal using your Android device**, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi

1. Tap the Settings icon.

2. Tap the WiFi icon.

3. Tap the On/Off button and 4. Tap SouthwestWiFi in turn WiFi On. the list of WiFi networks and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options.

5. Tap the Internet icon.

6. Our entertainment portal 7. Select your entertainment should load automatically. If option and enjoy. not, click the address bar and type in southwestwifi.com.

**Instructions shown on Samsung Galaxy SÂŽ 6. Your Android device may vary slightly.

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INFLIGHT ENTERTAINMENT PORTAL

Getting Connected: Laptops To connect to our entertainment portal using your Mac or PC laptop*, follow the instructions below. For more information about inflight entertainment options, see the menu located in the seatback pocket.

Connect to Southwest WiFi MAC

PC

1. Click the WiFi icon.

MAC

PC

2. Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection.

Launch the entertainment portal

The entertainment portal is your direct source for our inflight entertainment options. MAC

PC

3. Open your preferred Web browser. MAC & PC

MAC & PC

4. Our entertainment portal should load automatically. If not, click the address bar and type in southwestwifi.com.

More Information: • Content and services are offered on WiFi-enabled aircraft

• • • • 5. Select your entertainment option and enjoy.

only. We cannot guarantee that connecting flights will be WiFi-enabled. Service on flights to/from destinations outside the contiguous U.S. may not currently be available for the entire flight. Movies and select TV content require download of the free Onboard Player app. Pricing information can be found on the Inflight Entertainment Portal. In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including Netflix, HBO Go, and VoIP. We also prohibit access to certain obscene or offensive content.

*The appearance of content on your laptop may vary slightly.

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“You are here,” faster. At Southwest,® we think flying should be fun. And we want to get you to the fun faster. With Rapid Rewards,® you earn points for every dollar you spend with Southwest and our Partners. Redeeming them is simple. If we have a seat, you have a seat. No blackout dates. No seat restrictions. And your points don’t expire.* Join now by visiting Southwest.com/jet. *Benefits apply to points transactions. Points don’t expire as long as you have flight or Partner-earning activity every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2015 Southwest Airlines Co.

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Rapid Rewards. The name says it all. ®

What makes Rapid Rewards so great? With unlimited reward seats and no blackout dates, you can fly any day of the year, and if a seat’s available, it’s yours! Plus, your points won’t expire*. When you reach tier status, you’ll enjoy the same great benefits of Rapid Rewards, along with a whole lot more!

A-List tier benefits

A-List Gary Kelly 378076624 Valid thru:

12/15

A-List Preferred

• Priority boarding • Fly By® Priority Checkin and Security Lane access** • 25% point-earning bonus Southwest.com/ ALstatus

Gary Kelly 378076624 Valid thru:

12/15

A-List Preferred tier benefits

Companion Pass

All the benefits of A-List, plus: • 100% point-earning bonus • Free Inflight WiFi (when available) Southwest.com/ ALPstatus

Gary Kelly 378076624 Valid thru:

12/15

Companion Pass status

Earn Companion Pass and you can choose one person to fly free*** with you for an entire calendar year! Southwest.com/ CPstatus ***Does not include taxes and fees from $5.60 one-way.

Make your points go further.

You can earn rewards faster with the Rapid Rewards Points Center. Buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another—all from one location. Visit Southwest.com/pointscenter to get started.

Earn even faster with the Rapid Rewards Credit Card. PREMIER CARD EXCLUSIVE BENEFITS: • Earn 2 points per $1 spent on Southwest Airlines purchases made directly with the airline. • Earn 2 points per $1 spent on Rapid Rewards Hotel and Rental Car Partner purchases. • Earn 1 point per $1 spent on all other purchases. • Earn 6,000 bonus points after your Cardmember Anniversary. • Redeem points for International flights, cruises, hotel stays, rental cars, gift cards, and access to exclusive events. Visit Southwest.com/applytoday to learn more. *Benefits apply to points transactions. Points don’t expire as long as you have flight or Partner earning activity every 24 months. **For a complete list of available Fly By locations, visit Southwest. com/flyby. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Airlines Rapid Rewards Visa Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwest.com/applytoday for pricing and rewards details. ©2015 Southwest Airlines Co.

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Earn more points when you visit our Partners. Hotels Receive up to 750 points per qualifying stay.**** Visit Southwest.com/hotels to earn now.

Radisson Blu Radisson® Country Inns & Suites By CarlsonSM Park Inn by Radisson Park Plaza®

Park Hyatt® Andaz® Grand Hyatt® Hyatt Regency® Hyatt Place® Hyatt House® Hyatt Zilara™ Hyatt Ziva™ Hyatt Centric™

Ascend Hotel Collection Comfort Inn Comfort Suites Quality Sleep Inn Clarion Cambria Suites MainStay Suites Suburban Econo Lodge Rodeway Inn

Earn from 1,000 to 5,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to earn now.

Rental Cars Receive 600 points per qualifying rental.**** Visit Southwest.com/car-rentals to earn now.

JW Marriott® EDITION® Autograph Collection® Hotels Renaissance® Hotels Marriott® Hotels Courtyard by Marriott® Gaylord Hotels® Marriott Executive Apartments® SpringHill Suites by Marriott® Fairfield Inn and Suites by Marriott® Residence Inn by Marriott® TownePlace Suites by Marriott® Marriott Vacation Club® Moxy Hotels® AC Hotels by Marriott® Protea Hotels®

Bellagio® ARIA™ Vdara™ MGM Grand® The Signature at MGM Grand® Mandalay Bay® Delano Las Vegas The Mirage® Monte Carlo™ New York-New York® Luxor® Excalibur®

Aloft® Element® Four Points by Sheraton® Le Meridien® Luxury Collection® Sheraton® St. Regis® W Hotels® Westin®

Home & Lifestyle Earn points when you sign up for qualified electric service plans in participating states. Visit Southwest.com/energy. Energy Plus services CT, IL, MA, MD, NJ, NY, OH, and PA. Reliant and Everything Energy TX.

Shop & Dine

Specialty Earn points for sharing your opinions with e-Rewards. Visit e-rewards.com/southwest to join now.

Earn 3 points per $1 spent. Join Rapid Rewards Dining for free today at rapidrewardsdining.com.

Earn points for reading and responding to marketing messages. Visit e-miles.com/swapartner to get started.

Earn 1,000 points per order of $29.99 or more. Visit 1800Flowers.com/rapidrewards to get started.

Rapid Rewards Shopping®

Earn Rapid Rewards Points for shopping with many of your favorite online retailers! Visit rrshopping.southwest.com to learn more. Earn up to 22 points per $1 spent on tickets to your favorite sports, concert, and theater events. Visit scorebig.com/southwest to get started.

Earn points by taking online surveys with Valued Opinions. Learn more at www.valuedopinions.com.

Ground Transportation Receive up to 300 points for qualified travel to and from participating airports.

****Potential to earn additional points depending on applicable promotion. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms. ©2015 Southwest Airlines Co.

Enroll now!

It’s free and easy to join Rapid Rewards! Sign up now at Southwest.com/enroll.

SEPTEMBER 2015 SOUTHWEST

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TERMINAL MAPS

International Connections

For departure times and gate numbers, check airport monitors or ask a Gate Agent. Atlanta (ATL)

Baltimore (BWI)

Chicago (MDW)

Denver (DEN)

Milwaukee (MKE)

Orlando (MCO)

Domestic North Terminal and International Terminal

Main Terminal, between Concourses A and C

Main Terminal

Main Terminal

Main Terminal

Terminal A

DOMESTIC DEPARTURES

Concourse C

Concourses A, B, and C

Concourses A and B

Concourses A and C

Concourse C

Airside 2

INTERNATIONAL DEPARTURES

Concourse C

Concourses A, B, and C

Concourse A

Concourses A and C

Concourse C

Airside 2

From Nassau and Oranjestad: Concourse C

From Cancún, Montego Bay, and Punta Cana: Concourse E

Concourse A

Concourse A

International Arrivals Building

Main Terminal

Main Terminal

For arrivals from Cancún: Main Terminal

TICKET COUNTERS

INTERNATIONAL ARRIVALS

RECHECK LOCATION

From other destinations: Concourse F

Concourse F

From other destinations: Concourse A, B, or C For arrivals from Cancún, Montego Bay, and Punta Cana: Concourse E

From Montego Bay: Airside 1 or 4 From other destinations: Airside 2

For arrivals from Montego Bay: Airsides 1 and 4

Connecting to an International Flight • Go directly to the Southwest departure gate.

• Checked bags will be transferred automatically.

• You should not have to leave the secure part of the airport.

Connecting from an International Flight • Depending on point of departure, Customers may have to clear U.S. Immigration before collecting checked baggage from the baggage carousel. • You will then proceed through customs to clear checked and carryon baggage. • Customers traveling from some countries go through the customs process before returning to the United States.

• If you have checked baggage, proceed to the Southwest recheck desk or ticket counter to check your bags for the final portion of your trip. • Customers traveling internationally into the United States with a connecting flight may carry liquids in carryon baggage, provided they were purchased in duty-free shops and placed in secure, tamper-evident bags.

• Proceed to your departure gate. If you do not have a boarding pass for your connecting flight, you must obtain one at the ticket counter or at kiosks near the Southwest recheck desk before proceeding to your gate.

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Hartsfield–Jackson Atlanta International Airport (ATL) International Terminal Lower Level

Domestic North Terminal

MARTA Station

Baltimore-Washington International Thurgood Marshall Airport (BWI)

Orlando International Airport (MCO)

Lower Level

Level 2

Terminal A Level 3

Main Terminal

Terminal B

International Arrivals International Arrivals

Midway International Airport (MDW) Lower Level

Main Terminal

General Mitchell International Airport (MKE) Main Terminal

Lower Level

Lower Level

Denver International Airport (DEN)

Main Terminal

Level 5

Level 5 Level 6

Level 6

Lower Level

Legend Southwest Gates and Counters Security Baggage Claim Ticket Counter Concourse designation

Level 5

SEPTEMBER 2015 SOUTHWEST

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ROUTE MAP

Where We Fly PACIFIC TIME

MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

EA

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL

GRAND RAPIDS

FL

MILWAUKEE RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

A C

OMAHA INDIANAPOLIS DAYT

DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX)

ONTARIO

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE TULSA

AMARILLO

SAN DIEGO

OKLAHOMA CITY PHOENIX

LITTLE ROCK

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN HOUSTON (HOBBY) SAN ANTONIO

PENSACOLA

PA

NEW ORLEANS

CORPUS CHRISTI

FT.

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCÚN PUERTO VALLARTA

You’re on Your Way

MEXICO CITY BELIZE CITY*

You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario, Galveston via Houston, and more. While we fly nationwide, service between some cities/airports is not offered. Be sure to check our flight schedule. * Service to Belize City, Belize, begins October 15, 2015. Service to Liberia, Costa Rica, begins November 1, 2015. (Subject to foreign government approval.)

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EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER GRAND RAPIDS

FLINT DETROIT

ILWAUKEE

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

AGO WAY)

AKRON/ CANTON

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI) WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

COLUMBUS

DIANAPOLIS

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

DAYTON

RICHMOND NORFOLK/VIRGINIA BEACH

LOUISVILLE

RALEIGH/DURHAM

NASHVILLE

CHARLOTTE

HIS

GREENVILLE-SPARTANBURG

ATLANTA

RMINGHAM

PENSACOLA

PANAMA CITY BEACH

CHARLESTON

JACKSONVILLE ORLANDO

EANS

Southwest proudly serves more than 90 destinations. Book your next trip on Southwest.com.

TAMPA FT. MYERS/NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA) NASSAU

SAN JUAN PUNTA CANA

TRAVEL TO A GALAXY FAR, FAR AWAY...

CANCÚN MONTEGO BAY

BELIZE CITY*

ARUBA

AMERICANTOURISTER.COM LIBERIA*

SAN JOSÉ

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© & TM Lucasfilm Ltd.

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One Question

Nick Nolte, I don’t really want anybody to remember me. I don’t think of it that way. I have a responsibility to the written character I have to play. I am concerned about how the audience remembers that character. The audience moans with Wade Whitehouse, whom I played in Affliction,

as he stumbles through the process of learning how to love because he doesn’t know and he wasn’t taught. That’s a very satisfying reaction. You want the story up front; you, as the actor, are there to support the story.

This month, Nick Nolte appears in A Walk in the Woods with Robert Redford.

PHOTOGRAPHY BY J.R. MANKOFF/AUGUST

how do you want to be remembered?

156 southwest march september 2015 2015

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MAKE YOUR GAME DAY TRULY ONE OF A KIND ENTER AT WWW.SOUTHWEST.COM/MAGSWEEPS FOR A CHANCE TO

WIN A GRAND PRIZE TRIP FOR TWO (2) TO THE

SEC CHAMPIONSHIP GAME IN ATLANTA, GA

Entries must be received no later than midnight, September 30, 2015. Entrants must be at least 21 years of age. Sweepstakes is open to all legal residents of the 48 contiguous United States and the District of Columbia, excluding Puerto Rico and Rhode Island who are 21 years and older. Employees of Southwest Airlines Co., PACE Communications (“Sponsor”), Contest sponsor and their immediate families are not eligible. The winner will be selected in a random drawing by PACE Communications, 1301 Carolina Street, Greensboro, NC 27401, by October 15, 2015. Only one entry per person is allowed. Odds of winning are dependent upon number of entries received. A list of winners can be obtained by sending a self-addressed, stamped #10 envelope to SOUTHWEST AIRLINES: THE MAGAZINE SWEEPS/Dr Pepper, PACE Communications, 1301 Carolina Street, Greensboro, NC 27401. This sweepstakes is subject to all applicable federal, state, and local laws and regulations. Winner will be notified (by email or telephone). If the winner does not agree with the rules of the contest, or does not meet the requirements to be eligible to enter this contest, winner will be excluded as a possible prize winner. By participating, entrants agree to these official rules and accept decisions of the Sponsor as final. Federal, state and local taxes are the responsibility of the winner. Void where prohibited by law. Promotional contest value $2,725. Prizes are nonrefundable, non-transferable, are not redeemable in cash, and may not be substituted. Selected blackout dates may apply. Restrictions may apply. By participating, entrants release and agree that neither sponsor nor any promotion party will be responsible or liable for any claims, actions, damages, losses, costs, expenses and liability of any kind (including property damage, personal injuries and/or death, direct, indirect, incidental, consequential or punitive damages, counsel fees and court costs) arising from anything relating to acceptance, possession, use, misuse, or nonuse of any prize; or participating in or traveling to any promotion-related activity. By participating, entrants further agree to indemnify and hold harmless Southwest Airlines Co., PACE Communications, Dr Pepper/Seven Up, Inc. and their respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions and liability of any kind resulting from or in connection with the Sweepstakes or the prizes. This promotion is offered in the 48 contiguous United States and the District of Columbia, excluding Puerto Rico and Rhode Island and shall only be construed and evaluated according to United States law. Do not proceed in this site if you are not located in the 48 contiguous United States and the District of Columbia, excluding Puerto Rico and Rhode Island.

DR PEPPER is a registered trademark of Dr Pepper/Seven Up, Inc. ©2015 Dr Pepper/Seven Up, Inc.

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CM

MY

CY

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Digital Extras

TAKE: Are You a Good Teammate? Our interactive quiz will shed some light. Share your results using #SouthwestMag for a chance to win Ross McCammon's upcoming book.

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WATCH: Dive into Amelia Island Acres of marshlands and forest trails, and 13 miles of pristine beaches await on this Northeast Florida barrier island.

WATCH: Discover #jaxculture The Southern charm, artsy vibe, and laidback lifestyle of Florida's largest city make Jacksonville an ideal vacation spot.

This digital edition of Southwest: The Magazine is sponsored by

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THESE DOCTORS ARE AMONG

THE BEST

PLASTIC SURGEONS IN AMERICA Each doctor has been peer-nominated and selected by the nation’s leading providers of information on top doctors. All doctors are board certified by the American Board of Plastic Surgery (ABPS).

BIRMINGHAM, AL James C. Grotting, MD 1 Inverness Center Parkway Birmingham, AL 205-930-1600 GrottingPlasticSurgery.com Castle Connolly – Top Doctors

TUCSON / PHOENIX Gwen Maxwell, MD 2490 E. River Road Tucson, AZ 520-751-1225 MaxwellSurgery.com Arizona Foothills Magazine – Tucson’s Best Plastic Surgeon

DALLAS Steven J. White, MD 8230 Walnut Hill Dallas, TX 866-USA-MY-MD (872-6963) USACosmeticSurgery.com Castle Connolly – Top Doctors

LOS ANGELES Grant Stevens, MD 4644 Lincoln Boulevard Marina Del Rey, CA 877-438-2049 DrGrantStevens.com Castle Connolly – Top Doctors

CHICAGO Steven Bloch, MD 1160 Park Avenue West Highland Park, IL 847-432-0840 BodyByBloch.com Castle Connolly – Top Doctors

SAN DIEGO Steven R. Cohen, MD 4510 Executive Drive San Diego, CA 858-453-7224 FacesPlus.com Castle Connolly – Top Doctors

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THESE DOCTORS ARE AMONG

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All Doctors are Board Certified

LOS ANGELES Jeffrey C. Hong, MD 800 S. Fairmount Avenue Pasadena, CA 626-844-7001 HuntingtonEye.com Super Doctors – Southern California

WASHINGTON, DC Jonathan D. Solomon, MD 14999 Health Center Drive Bowie, MD 877-750-6474 SolomonEyeAssociates.com Super Doctors – Washington, DC

PHOENIX Craig R. Cassidy, DO 160 W. University Drive Mesa, AZ 480-610-1252 ArizonaLasik.com Phoenix Magazine – Top Doctors Issue

KANSAS CITY Daniel S. Durrie, MD 5520 College Boulevard Overland Park, KS 913-491-3330 DurrieVision.com Castle Connolly – Top Doctors

ATLANTA Milan R. Patel, MD 3775 Roswell Road Marietta, GA 678-381-2020 MilanEyeCenter.com Castle Connolly – Top Doctors

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DALLAS NEUROLOGICAL & SPINE SURGERY Rob D. Dickerman, DO 6130 West Parker Rd., Plano, TX 972-238-0512 NeuroTexas.com D Magazine – Top Doctors Issue

FACIAL PLASTIC SURGERY Benjamin Bassichis, MD 14755 Preston Road, Dallas, TX 972-774-1777 AdvancedFacialPlastic.com D Magazine – Top Doctors Issue

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RESTAURANT OF THE MONTH

FERRARO’S RESTAURANT - WINE BAR

Anaheim / Los Angeles ANAHEIM WHITEHOUSE

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. 561.338.1703

Ft. Lauderdale: Sunrise Square Plaza, 1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com I created Casa D’Angelo with recipes handed down to me from generations of passionate Italian cooks– like Mama Elia. Over the years, I have added my own touches and even created a few new recipes, all with the goal of giving you a truly authentic yet modern taste of my homeland. I look forward to greeting you personally at one of my tables soon.–Chef Angelo Elia. www.casa-d-angelo.com

887 South Anaheim Blvd - 714.772.1381 www.anaheimwhitehouse.com Wine Spectator Award of Excellence. DiRona Since 1988. Zagat Rated Excellent. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat

Disneyworld / Universal / Orlando, FL CHRISTINI'S 7600 Dr. Phillips Boulevard - 407.345.8770 In 1984, Chris Christini created his privately-owned restaurant, Christini’s Ristorante Italiano. Nearly three decades later, Christini’s remains one of the best restaurants in Orlando, Florida. Christini’s impeccable reputation has set a precedent for service, quality, and professionalism, making it the most awarded Italian restaurant in Orlando. "A treasure among restaurants"– Zagat review, 2015. Best of the Best Five Star Diamond Award–DiRona, 2015. www.christinis.com

Farmington Hills/Metro Detroit, MI CAFÉ CORTINA 30715 W. 10 Mile Road - 248.474.3033 Wine Spectator Award of Excellence, 2015...Zagat's Mi. Top 10, 2015. This hidden gem offers a seasonal garden, exquisite patio and private event rooms, romantic fireside dining and the purest of Italian cooking. Like dining on the outskirts of Rome. Michigan's best-kept secret no longer. www.cafecortina.com

4480 Paradise Rd. (Across from Hard Rock Hotel) 702.364.5300 Italian family-owned and operated for over 25 years. 1200 wine labels. Wine Spectator Best Award of Excellence, 2015. Open Table Winner Diner’s Choice, 2015. DiRoNA 5 Diamond Award award 11 consecutive years, 2004-2015. Piano Bar, Private Rooms, State-ofthe-art sound system. www.ferraroslasvegas.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

Tampa, FL DONATELLO 232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 15 consecutive years, 2000-2015. Editor’s Note: The Finest in Tampa Bay. www.donatellotampa.com

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Info 1-800-448-7544

- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!

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September 2015