Page 91

SOUTH TEXAS TACK POLICIES SPECIAL ORDERING & CUSTOM ORDERS: Contact the special order department for inquirers on items, sizes, and color options not available or seen in catalog or online. A special order item delivery time will depend on availability. All special order items must be paid for in full. Special Order and Custom orders are non returnable. Please contact our special order department by email or phone, to place your order. Email: special@southtexastack.com. ORDERING ONLINE: Visit us at www.southtexastack.com All items seen in the catalog will be available online, plus additional items not seen in the catalog. In order to locate the item you are looking for use the search box on the home page by typing the style number or color. Many items seen in the catalog may be available for sale in store or online. Prices online may differ from store prices. ORDERING BY PHONE: Please contact us at 1-855-899-BOOT (2668) between the hours of 9am – 6pm CST, Mon-Friday, and Saturday 9am-5:30pm. METHOD OF PAYMENT: We accept Visa, MasterCard, Discover, Paypal and American Express. A business, personal, or cashier’s check is also acceptable if you are mailing in an order. By mailing your check to STT, you are granting STT permission to process your check by electronic services. All checks should be made out to South Texas Tack. Name, address, driver’s license number, and phone number must be imprinted on check. All checks will be verified via electronic check service and must be received within seven days of date issued. There is $35.00 service fee for all returned checks. INTERNATIONAL ORDERS: International orders must be placed through the website using international checkout. SHIPPING & HANDLING CHARGES: All shipments will be sent by FedX and USPS in the United States. Shipping is to be prepaid with your order. If items are in stock they will be shipped same day as order received. Next Day and Second Air is available. Next Day and Second Day Air must be received by 1 pm CST Monday-Thursday. Handling charges and processing fees will be added to oversized shipments. Shipping charges are not refundable. All shipments refused will incur a charge of all shipping costs. All customers paying for overnight or expedited services on orders that exceed $100, will be required to present a signature upon receiving their package, in order to protect from fraudulent activity or theft. Customer is responsible for all expedited shipping charges SHIPPING EXCLUSIONS: All oversized items and orders $99.99 and less are excluded from Free Ground Shipping. STT reserves the right to charge a service fee on items. OVERSIZED ITEMS: Oversized orders will incur an additional minimum handling fee of $15.00. All furniture and large item orders will require special attention. An STT representative will contact you with delivery options. SALES TAX: Texas residents will be charged a sales tax of 6.75%. Online and catalog orders are not tax exempt. Agricultural Exemption is for in store only purchases. RETURN POLICY: South Texas Tack hopes you enjoy your purchase; however, we also understand that sometimes there may be a need to return your item. That’s why we offer our 30-day return policy. Items must be returned to STT in new, original condition (unworn, unwashed, with all tags attached and in its original packaging). Shipping

1-855-899-BOOT

fees are nonrefundable. A $10.00 damaged box fee will be applied to any boot/ shoe/hat boxes that are returned to STT with tape or labels applied directly to the box. If after 30 days new items may be considered for store credit, please contact us at 979-421-9072 or contactus@southtexastack.com. Returns are processed within 48 hours of being received. Please allow two billing cycles for refunds to appear. For your protection, we recommend that you insure your package to ensure a safe and documented delivery. Please place items in protective shipping wrap or box. SALE ITEMS: ALL SALES FINAL CUSTOM & SPECIAL ORDERS: ALL SALES FINAL DAMAGE & SHORTAGES: In the event your shipment has been damaged, it is not South Texas Tack’s responsibility; it is the responsibility of the carrier to guarantee and deliver safely. All claims regarding damage or loss occurring during shipment must be made by carrier. DEFECTIVE ITEMS Returns must be made within 7 days of receiving, on defective merchandise. Defective merchandise is under the discretion of the manufacturer. Manufacturer discretion can take 4 to 6 weeks. Shipping and handling charges are the customers responsibility. If Items are found defective, it will be replaced or refunded. STT SADDLE GUARANTEE: If you are not satisfied with your saddle purchase within 14 days, exchange it or return it, for a full refund. Exchanges and Refunds will only occur if saddle shows absolutely no signs of wear. An additional handling and packaging fee of $15.00 will occur on all saddles, in addition to the normal shipping costs. A restocking fee maybe assessed on saddles not in new condition. HOW TO SHOP BY MAIL OR FAX -Fill out the order form in this catalog, and mail it completed. -include all required information -payment of credit card must be filled out completely -checks must have driver license # and state issued, date of birth -shipping and handling fees will be configured by STT -Fax to: (979)421-6767 -mail to: STT Order Processing Center, 4765 Hwy 290 E, Brenham, TX 77833 HOW TO SHOP BY PHONE OR ONLINE: STT Call Center hours, Call Toll Free 1-855-899-BOOT (2668) Mon-Friday 9am-6pm, Saturday 9am-5:30pm CST Shop online or via Mobile: www.southtexastack.com GIFT WRAP: STT will wrap your item with a STT signature bag or box. Please add an additional charge of $8.50 per item, if gift wrap is selected. GIFT CARD: A STT gift card is the most sought after gift for any occasion. Each card will arrive in a weighty sleeve, with any amount you choose. This gift card can be used for online and in store purchases. The STT gift card is available in $10.00 increments. Photo credit: Vicki LeBlanc Photography

southtexastack.com

89

Profile for southtexastack

South Texas Tack - Spring 2019  

South Texas Tack - Spring 2019 Apparel Cover

South Texas Tack - Spring 2019  

South Texas Tack - Spring 2019 Apparel Cover