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Living Well - New strategic plan launched Southern Cross Community Foundation Pearl celebrates its 1st anniversary


S O U T H E R N STA R FROM THE DESK OF THE CEO On assuming my role as CEO of Southern Cross Care (SA & NT) last November I was asked by the Board to begin by leading a review of the strategy and direction of our organisation to ensure that it was fit for purpose and ready to adapt to the evolving care services environment. In January we embarked on our review process, involving extensive engagement with our residents and clients, our staff throughout the organisation and external parties including some delivery partners and government representatives. We explored the changing policy and business landscape and we developed a new strategic plan that takes account of many external and internal considerations. The plan, Living Well, was adopted by our Board in June and is now in the process of being communicated throughout our sites and services. In April the Federal Government unveiled its proposed Aged Care reform package in response to the Productivity Commission report of 2011. Our strategic thinking has needed to take account of the planned reforms, which point the way to

increased levels of consumer driven and community based services. We do not envisage any reduction in the provision of residential care but there is now wide recognition that the historic distinction between low and high care is becoming increasingly unsustainable. New models of community based support services are emerging in response to changing patterns of need and we must be ready to adapt and change our services accordingly. Broadly the sector has welcomed the reform package as taking services for older Australians in the right direction, however there is considerable concern amongst service providers that there is insufficient funding in the system to enable the aspirations of the Government to be delivered. Politicians of all persuasions are becoming increasingly aware of the significance, as well as the cost to the taxpayer, of the Aged Care sector. In planning and shaping the business for the future we have been conscious of its history and of all that has been achieved since it was founded 44 years ago. The values, the ethos and the commitment to service to our communities that have sustained the organisation have been reaffirmed and given fresh expression for

the years ahead. The structural changes that are now taking place, along with some inevitable changes in staff, are designed to ensure that we continue to support our existing services, that we run the business efficiently, that we maintain our passion for high quality services and that we develop the capacity we need to grow and to embrace new ways of working. The future for Southern Cross Care (SA & NT) is bright. We have a very strong team of directors, managers and staff who will positively respond to the many challenges and opportunities that lie ahead. I would like to express my appreciation for all the professionalism and commitment shown by so many people over the past six months as we have strengthened and prepared our organisation for the next exciting phase of its growth. We are in good shape and we are looking ahead with confidence. With best wishes.

Andrew Larpent CEO

Southern Cross Community Foundation to be launched The Board recently approved the establishment of a new Southern Cross Community Foundation which will focus on supporting and promoting our work throughout the communities of Southern Cross Care. The aim of this charitable foundation will be twofold. It will raise funds for research that will benefit the work of SCC and respond to the growing need for aged care services throughout Australia as well as in many other parts of the world. It will also seek to attract sponsorship or funding for specially designed Southern Cross Care projects and programs throughout South Australia and the Northern Territory.

There is a great deal of work to be done before the foundation launches. This includes establishing the Southern Cross Community Foundation Committee and developing detailed plans for how it will operate. The foundation committee will be keen to work with different groups within the Southern Cross Care communities and to support and develop the important work we do.

Please contact the Chair, Michele McCormack, if you would like more information about the Southern Cross Community Foundation or if you have some ideas on how your group could be involved in foundation projects.


Pearl Celebrates ...............................5

Southern Cross Community Foundation..........................................2

Night Owls.........................................8

Heroes Recognised...........................4

VIP Birthdays......................................9 Oaklands Park Lodge Celebrates.10

Therapy and Lifestyle centre launched A new Therapy & Lifestyle Centre (TLC) at Goolwa marks an exciting new direction for Southern Cross Care. The beautiful new facility will house a wide variety of high quality allied health services, all under the same roof and all aimed at supporting the health and wellbeing of residents of Goolwa and surrounding areas. It represents a ‘whole person’ and local approach to health and wellness, something which features strongly in

Southern Cross Care’s new strategic plan, Living Well. The plan has a strong emphasis on ‘person-centred care’ and maintaining community connections, both essential ingredients in providing the best standard of aged care in Australia. The brand new building is architecturally designed and purpose built to carefully suit the needs of the people who’ll be using it. The centre will be a boon for local people, many of whom currently have to travel a long way to access

services such as physiotherapy, massage or occupational therapy. All clients will be welcome at TLC, whether they are funded privately or through WorkCover, DVA or Medicare. TLC will throw open its doors to the public for the first time at a special Springtime Come ‘n’ Try day. Everyone will be welcome to join the celebration, inspect the stunning new facility and get a free taste of some of the great TLC services that will be available.

NEW STRATEGIC DIRECTIONS ANNOUNCED Living Well is the carefully selected title of the new strategic plan for Southern Cross Care. The plan represents our collective commitment to help build on the proud history of our organisation, so that we continue to work for the highest possible service standards for everyone we support and so that the people we care for really are living well. To enable people to live well is our aim for the people for whom we provide care and support services. This means we are thinking about the personal needs of every individual, their health, their wellbeing, their comfort, their families, their friends and their communities. It means offering people the help they need to enjoy the best possible quality of life in a place that they call home. It means everything that constitutes a good life, including the highest quality of care in the last stages of life. It is personcentred from the first encounter to the last. Living Well outlines how we plan to The Southern Star - Spring 2012

achieve that aim in coming years. The theme of the plan is creating connections: • Connected Care • Connected Lives • Connected Organisation It identifies strategies in relation to each theme, including a focus on supporting people experiencing dementia and those at the end of their life. The new plan has been considered and adopted by the Southern Cross Care Board, developed by our management team, informed by the views of our partners, aged care experts, our clients and our workforce. In developing the plan, we have taken the opportunity to think about what is important to us in our work and revisit our organisational Values.

Our new values: Care, Communication, Creativity and Teamwork are not just words, they are at the heart of everything we do and we want them to have real meaning for everyone associated with Southern Cross Care. A summary of the plan will soon be available at all of our facilities or you can download a copy from our website:


Heroes Recognised Former Squadron Leader David Leicester, DFC and Bar, OAM, today lives quietly at The Pines Retirement Village at North Plympton with his wife Joan, but during WWII he flew 68 missions over Europe with the RAAF. David was one of 5 South Australians selected by the Department of Veterans’ Affairs to travel to the United Kingdom to attend the unveiling by the Queen, as part of the Diamond Jubilee celebrations, of a memorial to the men who served in Bomber Command. He was delighted to chat with the Queen, and to meet the Duke of Edinburgh, Prince Charles, the Duchess of Cornwall and Prince Andrew. Joining the RAAF in 1941 at 18 years of age, David commenced his flying training at Parafield and Point Cook and then left for Europe for further intensive training. On his first tour of duty he flew a Halifax over Europe and at 20 was promoted to the rank of Squadron Leader. His second tour found him flying Lancasters as one of the prestigious ‘Pathfinders’, whose role was to identify industrial targets and light them with flares for the bombers following. Australia lost approximately 4,000 men from Bomber Command alone with an attrition rate of 44%. The Pathfinders lost 50% of their men with a plane, pilot and six crew lost every 22 operations on average. David comments that upon attaining his commission as Squadron Leader he was entitled to full use of a motor bike and part use of a car, but he couldn’t ride or drive either, despite flying four engined bombers nightly across Europe! Bob Cowper and his wife Kay are members of the Springs community, just down the road from David and Joan. Readers of this newsletter will remember the story on Bob last year. He has now been honoured with an OAM, but has managed to stay one step ahead of David with his Legion of Honour (France). Amazingly, David and Bob have known each other since they were boys, when they played together at the RSL Club of which their fathers were members. Although they did not meet up during the war, they did so afterwards and have renewed their friendship.


As Australians we are all grateful to David and Bob and the men they served with for securing the life we enjoy today.

Top: David as a young airman Middle left: David at home wearing the casual uniform designed for the elite group that travelled to England Middle right: Bob with his medals. Bottom: Bob as a young pilot The Southern Star - Spring 2012

You’re never too old to become a Territorian Ruby has been a fanatical Footscray supporter all her life and insists on watching all their matches, even leaving functions to do so. She took over a milkbar in Sunshine from the legendary Ted Witton and ran it until her mid 70’s, still moving drink crates by herself. Renowned for her well packed ‘sangers’, Ruby enjoyed a busy trade with the local workmen who loved them. Lillian was in charge of the tabulator room (the precursor to computers) at the Victorian Housing Commission. Retiring in her mid sixties, she quickly became bored at home and went back to work helping Ruby in the shop. During WWII Ruby and Lillian worked together in a munitions factory in Maribyrnong. They lived together independently for 30 years until July 2011, still cooking and caring for themselves. Long time Lions Club members, they were still actively involved in their local Probus Club until 2011.

Sisters Ruby Baberton and Lillian Wegener are enjoying the adventure of their lives at Pearl Supported Care. Ruby, who turned 103 on 5th June, and her little sister Lillian, 93 on 6th August,

were born in Sunshine in Victoria where their father was the local blacksmith for H V McKay which became Massey Ferguson. The historic smithy has been preserved and today is displayed in a reserve in Sunshine.

At Pearl Supported Care, they are enjoying their bright adjacent rooms, the warm climate and visits from Lillian’s daughter, long time Darwin resident Kay Mackrell and her family. We are delighted to have Ruby and Lillian as part of the Southern Cross Care family. Lillian (left) and Ruby at Pearl Supported Care, Darwin

Pearl celebrates its 1 st birthday We can hardly believe that Southern Cross Care has had a presence in Darwin for over a year now. Pearl Supported Care celebrated its 1st Birthday with a big party on 30 May, with residents and their families, management, staff and the media enjoying the celebrations in perfect weather. Pearl is home to 65 residents and is rated 5 star for its practicality and luxury. Set in lush tropical gardens with courtyards and balconies, it provides residents with such facilities as a hairdressing salon, a café, private and peaceful sitting areas and a quiet chapel.

The Southern Star - Spring 2012


Breaking ground at Gawler Residents and staff at Gawler Village were thrilled to celebrate the official ‘ground breaking’ ceremony to mark the commencement of building works for their new home. The $20.5 million project, with an anticipated completion date of June 2013, will see the creation of a twostorey, 80 bed supported care home replacing the existing complex which has been a part of the local community for over 20 years.

CEO Andrew Larpent said: “It’s lovely to see the residents out here celebrating something they’ve been waiting for for a long time, and to see the start of a project that’s going to create a wonderful new home for them and for future generations.” Resident Kit Landers, who assisted with the ceremony, said: “We’ve been really looking forward to it for several years, and we’re all very happy because it is a wonderful place – Southern Cross Care. We all love it here. We all get on well

together, so I wish the builders the best of luck during the building and we thank everybody who has put something into this. From all the residents – thankyou.” Top left: With ceremonial spades at the ready are architect Vin Kenneally, resident Kit Landers and Residential Care Manager Vicki Orlando Top right: Architect’s impression of the new building.

Pull up a sandbag

Three ex-servicemen were delighted to catch up and reminisce recently at Lourdes Valley. Noel McIntyre and Peter Giles, who are residents of The Lodge at Lourdes Valley, Myrtle Bank, chatted about their wartime experiences with CEO Andrew Larpent.

monthly Vietnam veterans barbeque and always proudly takes part in the Anzac Day march. These days he enjoys listening to rock music and watching music DVDs. He was photographed at the last march attended by friends who pushed his wheelchair.

Noel is a Vietnam veteran. During his year in Vietnam, he drove trucks for army personnel and worked as a cardex operator. Noel attends the

Peter is a RAAF veteran who was shot down behind enemy lines during WWII. He tells an amazing story of parachuting from his stricken aircraft into a forest and


hiding out in a barn followed by eventual capture by the Gestapo. When his war service ended, Peter became involved with vineyards and was one of the developers behind Stanley Flat in the Clare Valley wine region. He is currently writing his memoirs which promise to be a fascinating read. Peter Giles (left), Andrew Larpent (middle) and Noel McIntyre (right) get together at Lourdes Valley The Southern Star - Spring 2012

enjoy new zealand with southern cross care An exciting 11 day New Zealand South Island holiday hosted by Raelene Skoblyk, Retirement Housing Manager, Central Region is on the agenda. Departing 27 November and returning 7 December, the luxury tour has room for only 20 lucky people and includes many pre-paid attractions and most meals. The tour price including airfares and taxes ex Adelaide is $4734, with a single supplement of $1010. Return coach transport to Adelaide Airport is also included so you need do nothing except enjoy yourself. The itinerary, with two stunning cruises, includes Christchurch, Fox Glacier, Queenstown, Te Anau, Milford Sound, Dunedin, Twizel and Mt Cook travelling in luxury and staying in a handpicked collection of stylish hotels selected for their premium level of comfort, extensive guest facilities and location. With smaller numbers, travel is at a relaxed pace, you see more of the sights and enjoy

additional free time to explore at leisure. The Ultimate Coach has been purpose built with only 20 luxury leather reclining seats in a vehicle that normally has 49 seats, providing each passenger with the best in comfort and their own window to enjoy the scenery. For further information on being a part of this ultimate escape, simply contact Raelene Skoblyk at The Waterford on 8379 1967 or Travel On The Parade, 289 Kensington Road, Kensington Park on 8332 4144. Top left: The Church of The Good Shepherd at Lake Tekapo Middle left: Your host Raelene Skoblyk Bottom left: The 20 seat Grand Pacific luxury coach Bottom right: TSS Earnslaw – Queenstown

Southern Cross care supports refugees Southern Cross Care has been donating superseded computers and laptops to the Australian Refugee Association (ARA) for some time. Recently another donation was made to assist ARA whose aim is to support The Southern Star - Spring 2012

refugees to settle in a strange country and provide them with the skills they need to gain employment. The computers are only given to families where there are students who need them to advance their education.

There is a range of studies amongst the recipients – many are learning English, while others are completing SACE, TAFE or university courses. Southern Cross Care is proud to be able to assist such a worthwhile cause.


Night Owls Residents with memory loss sometimes have difficulty with orientating themselves to day and night. A program designed to assist this problem has been introduced at all 15 of Southern Cross Care’s supported care homes. Night staff are now wearing dressing gowns in the evening to help residents understand that it is time for sleep.

this case by understanding the time of day and what normally happens at that time in a stress free way. We are very grateful to NASA, Southern Cross Care’s major provider of casual staff, who generously supplied the dressing gowns.

Non-verbal communication is reassuring to people with memory loss and allows them to respond in their own way – in

Left: Onkaparinga Lodge staff members Elizabeth Hall (left) and Merika Nyirenda (right) show off their dressing gowns to resident Gloria Maskel

Alzheimers partnership comes up roses Alzheimers Australia and Southern Cross Care recently joined together to raise funds for research into Alzheimers – one of the fastest growing and most debilitating diseases in our community. We were thrilled to raise significant funds through the sale of beautiful ‘Forget Me Not’ roses. One of these stunning roses has been planted in the gardens of the Philip Kennedy Centre at Largs Bay to celebrate the partnership. Alzheimers SA and Southern Cross Care also partner at Myrtle Cottage at Myrtle Bank, where respite care is provided to people living with memory loss. Specialist care staff are trained to provide the best possible individualised care, allowing carers some precious time to themselves. For further information on the program, please contact Myrtle Cottage on 8379 7759. Left: Philip Kennedy Centre resident Eddie Pecorelli plants the ‘Forget Me Not’ rose assisted by Southern Cross Care CEO Andrew Larpent and Kathryn Cunningham CEO Alzheimer’s Australia SA

Proud Suppliers of Nursecall Systems, Telephone Systems & Assistive Technology to Southern Cross Care Consultancy and Service – We put the “Human Touch” to Technology. Call us on 8375 4000


The Southern Star - Spring 2012

VIP Birthdays Ruby Baberton of Pearl Supported Care - 103 on 5 June

We are delighted to congratulate the following Southern Cross Care centenarians who have celebrated their birthdays between May and August. They are:

Bessie Windscheid of Bucklands 103 on 8 June

Elsie Dunk of The Pines Lodge 101 on 20 May

Ivan Batrachenko of Philip Kennedy Centre - 101 on 18 June

Mona Hancock of Bucklands 103 on 20 May

Ena Waye of McCracken Views 103 on 29 June

Edna Chapman of McCracken Views 102 on 2 June

Michael Sullivan of Heritage Apartments - 101 on 18 July

Mona Hancock celebrates her 103rd birthday with staff at Bucklands

telethon home and land lottery Southern Cross Care is delighted to be a part of the 2012 Channel 9 Telethon Distinctive Home and Land Lottery with the first prize of a furnished home at Pipers Crest, Strathalbyn – perfect for enjoying a country lifestyle but with all the facilities a family needs. The home is valued at over $450,000 with a cash option of $250,000.

Piper’s Crest is located on the Angas River and a short stroll from the centre of Strathalbyn. It features large blocks, beautiful scenery and high quality landscaping incorporating local stone, open space, parks and leisure facilities.

This lovely home is the 19th to be designed, built and fully donated to Channel 9 Telethon by Distinctive Homes, while the block of land is the second to be fully donated by Lanser Communities. The furniture and accessories have been donated by Taste Furniture.

Tickets are $10 each and can be purchased individually, or a book of 5 tickets for $40 gives the buyer an additional bonus ticket. Book buyers also qualify to win a $5,000 cash prize while book sellers have the chance to win $500 cash.

Second prize in the lottery is $25,000 cash.

The home is open for inspection in Sullivan Road, Pipers Crest (off Braemer Drive) from Friday to Monday, 1-5pm, between 29th July and 2nd December. Funds raised by Southern Cross Care from the sale of tickets will assist us to provide the additional services and programs that are so important in providing the best possible quality of life for our seniors. Simply complete the enclosed application form and return in the Reply Paid envelope provided, or telephone 8291 8035 to purchase over the phone. Many thanks to Channel 9 Telethon for its continuing support of our work.

Thankyou Kimberly-Clark Community staff of Southern Cross Care are indebted to Kimberly-Clark Australia for its generous donation of continence products for distribution to clients in need.

The Southern Star - Spring 2012

Southern Cross Care staff often find themselves in homes where a little bit of assistance is needed for people to stay on their feet financially and continue to be a part of their community. Continence products are a basic necessity for many,

providing the security and peace of mind they need to continue leading an active life. Such a generous gift has made this possible and we are very grateful.


Award for Oaklands Park Lodge

The Australian Shop and Office Fitting Industry Association (ASOFIA) recently awarded the 2012 SA Interior Fitout of the Year to Comace for their exceptional work at Southern Cross Care’s newest care home, Oaklands Park Lodge. The highly competitive national awards are the ultimate accolade for projects completed within Australia over the past 18 months and this year ASOFIA received the highest ever number of entries.

Creating the perfect environment for the five-star, practical and luxurious care home that is Oaklands Park Lodge gave the winning edge to Comace. Managing Director Paul Williams said, “The project was built on time and on budget and was a great project to be a part of right from the start”. Top: The welcoming foyer and cafe Right: The glamorous hairdressing salon

Oaklands Park Lodge celebrates Residents, families and staff at Oaklands Park Lodge recently celebrated the care home’s first birthday. Following a delicious lunch with some bubbly, there was dancing and general merriment. The Deliverance Band, who regularly entertain residents, kept everyone on their feet and a wonderful time was had by all. The highlight of the celebrations came when CEO Andrew Larpent presented Residential Service Manager Heather Fraser with their first accreditation certificate for which there was enthusiastic applause from the crowd. Heather was thrilled to return to her ‘home’ at Oaklands Park with her residents and staff after filling in at another care home. She was delightedly welcomed back by everyone.


Top: Residential Service Manager Heather Fraser (in funny hat) receives the accreditation certificate from CEO Andrew Larpent… Right:…and cuts the cake!

The Southern Star - Spring 2012

A lasting legacy Over the last few months Southern Cross Care has been honoured to receive several bequests – some large and some small – from the estates of people who have regarded our work highly. Many bequestors request their legacy be used for a specific purpose – others leave it to us to make a decision based on need at the time. Bequests help us to provide a range of otherwise unfunded initiatives and activities for the benefit of our residents. These additional programs make a real difference to the lives of people who have contributed to the community for

many years. They also allow us to plan for the future by contributing to a fund for new building projects and the upgrading of our existing facilities to keep up with current standards. We also use the funds to fit out libraries like the one at Bucklands, resident recreation rooms, fund lifestyle programs and much much more.


Leaving a bequest in your will to Southern Cross Care gives you the opportunity to support the organisation you care about beyond your lifetime. The library at Bucklands

fleur a winner As part of our commitment to being an employer of choice, we conduct regular surveys to seek feedback from our staff. With staff numbers now at 1,800, this feedback has become increasingly important. Participation in the most recent survey was actively encouraged by the addition of some ‘lucky dip’ prizes. The major prize was won by Occupational Therapist Fleur Caputo. During her first year with Southern Cross Care, Fleur, who works from both Lourdes Valley and The Pines Rehabilitation Services, has undertaken home safety assessment visits, upper limb therapy and she has also led a memory support group. Fleur is a valued member of the rehabilitation team, and we were delighted that she won the first prize – an iPad – which was presented to her by CEO Andrew Larpent. Left: Fleur is presented with her iPad by CEO Andrew Larpent, and congratulated by her fellow staff members.

Affordable Retirement Living Spacious one bedroom units with built in robe, featuring neutral decor, well appointed kitchen and bathroom, split system heating and cooling.

If you would like to inspect or discuss your options please call: Richard Mann 0437 524 148

Conveniently located close to shops and public transport. The Southern Star - Spring 2012



Southern Cross Care (SA & NT) is committed to environmentally sustainable practices. This newsletter was printed on recycled paper using vegetable based inks. 12

Southern Cross Care (SA & NT) respects the privacy of its supporters and does not disclose information about them to any third parties. We also respect the right of those who wish to donate or bequest anonymously. If you no longer wish to receive Southern Cross Care (SA & NT) mail or your mailing details are incorrect, please write to: Southern Star Editor, PO Box 155 Glen Osmond, SA, 5064, phone (08) 8291 8035 or email The Southern Star - Spring 2012

Southern star spring 2012  
Southern star spring 2012