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For Southend University Hospital NHS Foundation Trust staff and volunteers

April 2013

Building is about to start on an information and support centre for cancer patients and their families and we are hoping it will be open for business by late summer. The building, at the side of the tower block, will provide a calm and tranquil area where patients with cancer can find support away from all the clinical paraphernalia. Designed by experts in the field with extensive patient involvement, the £650,000 centre is being jointly funded by the charity and the hospital. Michelle Bath, Macmillan development manager, said: “Our aim is to make sure no one in Essex faces cancer alone. This centre has been specially designed to be a friendly, relaxing and non-clinical place where people affected by cancer can drop in for all-round support.”

We’ve hooked up with Macmillan Cancer Support Strutting our stuff Everybody Matters week in February gave us all the opportunity to find out more about other departments and flaunt our own skills and expertise. Now we are flinging open our doors to the local community and holding an open day on Sunday, June 23. As well as a chance to engage with patients, families and visitors and show off what we do, we will also be holding a traditional summer fete to raise money for wards and departments. We are planning to put on clinical talks, exhibitions and competitions, give away some goodies and have lots of fun with, hopefully, a celeb to get everything under way. It’ll be a great day out for all the family, so please get involved with what your own area is planning – and show just how good we are.


EverybodyMatters Everything

The week we bro Everybody Matters week more than lived up to expectations. A buzz of enthusiasm and more than a whiff of pride in our many achievements pervaded the whole hospital as we got the chance to meet colleagues from other areas, learn about what they do and show off our own expertise. We could peer down microscopes, see the internal workings of the IT system, find out how we store patient records, get ourselves (literally) plastered……

Here we capture just some of the events, tours and demonstrations:

“It felt like old times, talking, sharing and resolving together as one without an email in sight!!” Nicky Kitchener, head of central services, estates and facilities

“Everyone I met was very enthusiastic about the opportunities to visit other areas and I felt there was a real feeling of camaraderie amongst staff who had never met before. It certainly did the job of encouraging staff to realise they are all part of one big team and will help to break down those ‘silos’.” Kay Bell, Choose and Book manager

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g Counts Everyone’s Responsible

oke down barriers

“I learned a lot about how different departments work – clerical and clinical; I feel that we all have an important link within the hospital, whatever we do. “I would strongly recommend that this Culture Week is repeated on a yearly basis.” Jo Warwick, medical education administrator

“I liked the opportunity to meet lots of different people from around the trust. Also the overall feeling that came across was that there is so much pride in what we do. Everyone seemed genuinely enthusiastic about their area of the Trust.” Julie Champney, telecoms team leader

And well done to our Everybody Matters week competition winners:

Everybody Matters Stephanie Rawlinson

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Through the keyhole: Ruby Fallow s

Staff uniforms: Naomi Moore


Sandra’s team shows the way We have come a long way since the bad old days of socalled ‘bed blockers’ when it often took weeks, if not a year or so, to discharge a patient who had been pronounced fit enough to leave. Apart from the expense (with a hospital bed costing £400 a day), it also meant fewer beds were available for new patients. Now, thanks to discharge manager Sandra Steeples and her stalwart team, the delay for patients with complex needs is down to just over two days. It has all been achieved through close cooperation with social services, rehab therapists and our own ‘home from hospital’ team. And the dramatic drop certainly impressed the NHS Emergency Care Intensive Support Team who paid us a two-day visit earlier this year: they have now asked Sandra to pass on her expertise to other hospitals. Whereas most other hospitals have

two or three discharge coordinators, we have nine – all of them experienced senior nurses who are used to dealing with tricky and confidential situations. “You really need one coordinator for every three wards”, says Sandra. “We also spot purchase beds in residential homes for patients recovering from an acute illness and provide rehab.” Every day, Sandra’s team produces a list of patients who are medically fit to leave, based on information received electronically from the wards. They immediately share it with social services so care packages can be put into place. Sandra devised the system herself and believes it is exclusive to Southend. “It pulls all the information together – without it, we would not know where to start. “Our aim is to discharge all patients on the day they are pronounced medically fit to leave.” Sandra has already helped other hospitals, in one instance saving the particularly trust more than £1m in a year. Now the Emergency Care

Intensive Support Team wants her to share her methods still further. Sandra’s team holds weekly teaching sessions for doctors, nurses, therapists, students and social services to instil the urgency of safe and timely discharges. She said: “The team works so hard. I don’t think anyone really knows how well they do – we are dealing with difficult relatives, financial issues and other confidential matters. It is not something you can just teach and there is no training programme.”

Friends and Family test The acid test of any hospital or health service is if users would recommend their family or friends were treated there – the answer speaks volumes. Now all our patients who receive care or treatment as an inpatient or in A&E will be given the opportunity to state their view of their experience – and whether they would recommend our services. The Friends and Family Test is an easy to understand patient survey. It has been piloted on six wards as well as A&E. Now all wards are getting involved with the official start date on April 1. We need to receive 110-115 completed forms each week so it is really important staff encourage patients to complete this at discharge. Their answers should help us continually to improve the quality of care we provide.

Friendly faces With their sunny smiles, volunteer befrienders Barbara Cronin, Millie Bealing and Chris Stevens (pictured left to right), are just the tonic for patients without friends or family coming in to visit. The cheerful threesome each spend

two hours each week having a bedside chat with patients who have dementia, memory loss and other similar conditions. Consultant physician and dementia lead, Dr Ioannis Liakas, said: “The days can seem very long for patients who don’t have anyone coming in at visiting time. Our volunteer befrienders bring stimulation and

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interaction which really help brighten up their afternoon.”


Every one’s a winner! There’s been a whole bevy of hospital heroes since our last edition – each of them embodying our cherished values that (all together now) everybody matters, everything counts and everyone’s responsible. First up is activities of daily living advisor (ADLA), Maxine Evans, from the rehab department. She was nominated for the ‘fantastic’ work she does with patients: agreeing to see them at a moment’s notice, taking a genuine interest in their welfare and making their stay in hospital more bearable and fun.

Sue Bunn, reception supervisor in our eye unit over at Orsett Hospital, was nominated for her role in operating the satellite clinics there. Leanne Griffiths, Rochford ward. Since joining the heart and chest clinic as a new staff nurse last May, Leanne has been a brilliant help to patients needing a nebuliser. She has brought in a system to contact nearly 2,000 patients directly when their annual check is due and ward

With so many examples of excellence abounding, it is always a tricky job for the judges. So, once again, they have honoured other nominees with a ‘highly commended’ award: Josie Parsons, deputy manager on the post-op recovery ward (J Alfred Lee). An impressive testimonial from her colleagues

Maxine , pictured receiving her award from non-executive director Tim Young, was originally seconded to the hospital eight years ago to set up its discharge planning unit. She says: “I am very lucky. I don’t just enjoy my job – I love it, which is why I stayed. Every day is so varied and we really can make a difference to peoples’ lives, which is what I like.”

Despite organising clinics for 200-plus patients every day and having to link with other trusts’ systems, Sue always has time to help a colleague or patient – and always with a ready smile! Recently, much of her time has been taken up with helping the doctors find their way around electronic patients’ notes after they were transferred from paper. Sue knew nothing about her name being put forward until she received the email to say she had been selected. “I was a bit flabbergasted. I did not

know I was held in such high esteem. I just love everything about my job.” Like all our hospital heroes, Sue believes fervently in our values and tries her hardest to uphold them: “Patient care is so much more important than targets. The patient comes first.” And an added bonus of her award is that is has helped to raise the profile of the Orsett clinic. “I don’t think a lot of people realise we are part of Southend University Hospital.”

staff come directly to her when a nebuliser is needed for a patient being discharged. Nominated by the whole heart and chest clinic staff, Leanne was praised for her ‘great empathy for patients’, for taking a real personal interest in them and their care and for ‘making such a difference’ to the department.

states: “She is our post-op ‘mum’ – nothing is too much trouble. We love her and to us she is our ‘hospital hero’.” Lavinia Romero, head of radiotherapy physics who, say her fans, ‘is the kind of selfless and dedicated worker everyone always relies on’. And last, but certainly not least, Wojciech (‘Peter’) Juszcczyk, ward domestic (catering) for the critical care

unit and Gordon Hopkins ward. As well as taking great care of the patients, Peter stays on after his shift to help lug out bags of linen or serve food to patients arriving after official mealtimes. The words ‘busy’ or ‘can’t do’ are not in his vocabulary. So, let’s hear it for our other hospital heroes – and keep the nominations coming. See STAFFnet for details.


What is quality, and

EverybodyMatters Everything What does quality mean to you? Getting the right service, free from mistakes, when you need it? It’s no different for our patients when they visit the hospital. Some people think that getting quality healthcare means seeing a doctor right away, being treated courteously by hospital staff, or having the doctor spend a lot of time with the patient and their family And while those are important elements, for us as an organisation clinical and safe quality of care is paramount. This can easily defined as doing the right thing (getting the healthcare services you need), at the right time (when you need them), in the right way (using the appropriate test or procedure and being treated with respect), to achieve the best possible results. Our quality strategy sets out our plans for making our healthcare more safe, effective, patientcentred, timely, efficient and fair. In short our vision of Excellent Care by Excellent People.

Quality at Southend Hospital Ancient Greek philosopher Aristotle is credited with saying “quality is not an act but a habit”, a habit we aspire to develop here. Our Quality Strategy 2012-2016 links our top three quality priorities; leadership for quality, improving the patient experience and improving clinical outcomes and avoiding harm to our values (the full version of the strategy can be found on STAFFnet).

Everybody matters We aspire to excellence by attention to detail and zero tolerance to anything less. Patients and staff have the right and truly deserve both to receive and give high-quality care that improves both patient and staff satisfaction in their experience of our hospital.

Everything counts All patients and staff should be aware that every contact with every patient and member of staff is an opportunity to make a positive difference and that we strive continuously to improve systems and processes that we have in place to ensure the patient experience is the best it can be.


why is it important?

g Counts Everyone’s Responsible These values are brought to life through a number of work streams under the Quality Strategy Steering Group: Patient safety – lead: Denise Flowers, associate director of clinical governance

Everyone’s responsible By each individual acknowledging and believing that all staff are responsible and can make a real difference to patient care, regardless of their role, we will put quality at the heart of all we do.

This is about putting the safety of our patients at the heart of how we work and include strands such as the the model ward project and the SSkin zero tolerance campaign. Patient involvement – lead: Denise Flowers, associate director of clinical governance

Leadership at ward level – lead: Cheryl Schwarz, associate director of nursing Ensuring that those who are at the frontline of services are supported and developed to inspire our care teams to be the very best. Communication and culture – leads: Gina Quantrill, associate business unit director, women’s and children’s and Julie Lander, associate business unit director, musculoskeletal How we interact with our patients and each other, the language we use and our behaviours all influence the quality of our care. Events like Everybody Matters week aim to encourage us to solve things together rather than blame someone else.

Talking to and understanding our patients ensures that the care we give reflects their needs both physically and emotionally, leading to a reduction in complaints and better outcomes.

Research, education and innovation – lead: Craig Mackerness, research and development manager

Safe 24/7 – lead: Mike Salter, consultant and business unit director for surgery

Ensuring staff get the right training and development and are encouraged and empowered to look at new approaches.

How we function out of hours and how we ensure that, no matter when they are admitted, patients still receive the same high standards of care, led by our consultants.

If you would like to become involved any of the above work streams or have ideas to make a difference, contact the lead to discuss.


Connecting with care homes Since coming to work with us last year, consultant community geriatrician Dr Leila Bafadhel , together with her consultant colleague Dr Sumathi Ragavan, has been on a mission to improve care for the elderly – both inside and outside hospital. The latest step has been to get together with local care home managers to establish a ‘best practice’ steering group so that communal care becomes less of a daunting prospect for the many hundreds of people who can no longer fend for themselves. With the emphasis increasingly on health care in the community, such a close relationship with the care sector can help prevent elderly patients being admitted to hospital unnecessarily, while at the same time improving their everyday quality of life. Leila said: “Moving from your own home to live in a care home is naturally a massive step for anyone to take. Elderly people fear it will mean loss of

independence and purpose. But it can be a very stimulating and motivating experience – if the quality of care within the care home is good.” The best practice initiative has been enthusiastically received by many care home proprietors in south Essex. Leila, who trained in Sheffield where there is a long-established community geriatric health service, added: “The ultimate goal is to drive up standards of elderly care. “As part of the community geriatrics service and along with lead local GPs and professionals in the area, we are providing teaching on the so-called ‘geriatric giants’ – falls, continence, cognition, mood, and nutrition and addressing the burden of multiple medications with associated side effects - to care home managers and staff. These multi-disciplinary inreach teams for care homes help to strengthen relationships between care homes, community specialists and the hospital. The steering group will be meeting again on May 9.

Leila added: “We will be sharing more good ideas in line with the national ‘My home life’ project. The best practice steering group initiative is designed to help to try and prevent our frail elderly population from feeling isolated and to find the most effective way of engaging with them and with one another. The feedback from care home managers is that they feel lines of communication are beginning to be made. It sounds very simple, but we need to get it right.”

The ultimate goal is to drive up standards of elderly care.

Celebrating a wealth of learning……. and how else than with cake? Education centre staff welcomed students and visitors to their hub of information and knowledge to celebrate National Libraries Day. Libraries throughout the country were promoting their services

with the slogan ‘use it or lose it’. With the results of hundreds of years of academic research and learning contained within the pages of the thousands of books on our shelves, it was a message worth promoting.

Medical students go out on the road Final year medical students on placement here have been getting a broader picture of the patient journey, with the help of colleagues in the East of England Ambulance Service. The chance to shadow a paramedic for the day has given the aspiring doctors insight into how the patient’s condition is managed without all the equipment which is readily available at the hospital. A&E consultant Mr Hamid Rokan, one of the students’ tutors, said: “As the students spend almost three weeks in our department, I feel this opportunity will enhance their clinical skills in managing the acutely ill patients who arrive at our door.” A&E consultant Mr Hamid Rokan; medical students David Brooke and Ciara McClenaghan; behind, medical students Priti Narshi and Saoirse Lyons and (rear) paramedic Teresa Shadforth with student ambulance paramedic Mark Nelmes, both based at Shoebury.

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Ladybird spreads its wings Our Ladybird nursery is now open from 6.45am until 8.30pm to meet parents’ needs and fit in with new NHS shift patterns. The onsite nursery (at the Cardigan wing side of the hospital site) takes children from birth to eight years, and operates a school run to and from Earls Hall. Lisa Green, childcare and staff benefits business manager, said: “We pride ourselves on our unique flexible booking system which means parents only pay for the hours they need. They contract to a fixed number of hours each week and can use them how they wish.” Where possible, Ladybird also offers ad-hoc and emergency cover places and provides 11 hours of free educational time to three-year-olds. Call 01702 385530 for more information.”

Here to make a difference They are a tenacious lot, our worker governors: not easily shaken off. Like a dog with a bone, once they get their teeth into something, they don’t drop it until they get an answer. And when you consider there are just seven of them to represent well over 4,000 staff, you start to realise what a mammoth task they undertake. So, take a bow, Kym Popplewell, Kay Bell, Sam James, Mel Burgess, Sharon Wallace, Liz Leigh and Bob Bradbrook, who listen carefully to what we have to say before beating a path to the executive offices to see where improvements to our working lives can be made. Over the years they have dealt with dozens of questions and suggestions, channelled them to the right people and reported back on the outcome. Kym, chair of the worker governors, said: “As a group, we empower staff and volunteers to explore their concerns and suggestions, help them to have a voice and keep hot topics on the agenda.

The governors would love to see more staff at their monthly boardroom meetings, including doctors, nurses, HCAs and porters. To find out when the meetings will be, email Foundation Trust membership manager David Fairweather or give him a call on ext 5622.

“Some of the issues raised may stay around for a while but we keep at it until we get an answer one way or another.”

Assume nothing...

under the LGBT umbrella.

…..that is the advice from our LGBT (lesbian, gay, biand trans) group. Co-chair and cardiology CNS Katie Taylor-Blow, warned against making assumptions about patients, visitors or colleagues based on appearances.

Amit Popat, equality and diversity manager, says: “It is important to know the demographics of who is coming through our doors. We are working with the PAS management group with the view to recording sexual orientation and are launching a patient survey to gauge how well we are meeting the needs of the different communities who use our services.

According to government statistics, six per cent of the population comes

The hospital has been working closely with Lorna Fulton from the

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campaigning and lobbying group Stonewall to benefit from her expertise. Anyone wanting to learn more about our LGBT group can email lgbt@southend.nhs.uk


Welcomes, congratulations and farewells Welcome to: Dr Rosalyn Foo, consultant in palliative medicine, who joins us from St Francis’s Hospice, Havering. Rosalyn is another of our growing band of consultants who have worked here previously on their way up the career ladder. She did her SHO rotation with us 11 years ago and still has fond memories of that time. Rosalyn is splitting her time between the hospital and the community to promote joint working and seamless care. She says: “Palliative medicine is a fairly new medical speciality and quite challenging clinically. It is also a great way to get to know everyone as we get referrals from all over the hospital. “It is not just end-of-life care, but about managing symptoms of a range of conditions and looking after the patients, their families and friends.” In her rare spare time, Rosalyn enjoys baking – much to the delight of her colleagues who benefit from the cakes of her labours!

professional, but always with a great sense of fun. She established a wonderful rapport with her patients and possessed excellent teaching skills. Gill West, one of our breast care nurses, said: “It has been a privilege to work with such a dedicated professional who has always been prepared to ‘go the extra mile’ for her patients. The breast care nursing team will miss her on both a personal and professional level.” Patient Caroline Swain credits Anne with helping to save both her and her unborn son 10 years ago when she needed chemotherapy to treat an aggressive cancer. She said: 'Using the very latest knowledge, she not only saved my life but that of my then unborn child. Today, many doctors are only just discovering that this treatment is in fact possible. We as a family would very much like to thank Anne and wish her much happiness in her retirement.' Dr Imtiaz Ahmed, clinical lead for oncology and haematology, said Anne had been a dedicated member of the team and would be ‘sorely missed’. “She is one of our much admired and longest serving consultants.”

Farewell to: Consultant clinical oncologist, Dr Anne Robinson, who has retired after 23 years with the Trust. Anne’s many achievements include being instrumental in securing treatments like Herceptin for Southend breast cancer patients and being a keen advocate of participating in clinical trials to improve patient care. She also helped introduce the ‘Look Good, Feel Better’ confidenceboosting programme for women who have undergone breast cancer treatment. During her time here, Anne has always been held in very high esteem by both colleagues and patients. She has been the consummate

Dynamic duo John and Denise Blundell who have retired from our print and design centre. Over the years John has run the department from the hospital basement, Rochford Hospital and finally Britannia House, during which time he has developed it into a complete design and print service. Denise has worked alongside him in the print store, sorting out and supplying orders to wards and departments. John said “I am extremely fortunate to have had a wonderful group of staff. It has been an amazing journey and I have loved every minute. Not many people can work with their other

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halves but Denise and I get on so well together it’s never been a problem. We will really miss all the friends we have made over the years.”

Gynae clinical nurse specialist, Carol Holborn, who had a bumper turn-out at her retirement send-off and is clearly going to be hugely missed. Carol was described as ‘a loss to the Army’ when she came to us in 1971 after a stint in Queen Alexandra’s Royal Army Nursing Corps. Apart from a short stint as a community nurse in the late 1980s, she has been with us ever since. Sharon Murrell, acting head of midwifery and gynaecology, described Carol as ‘a woman of integrity with high professional standards’. By 1999, Carol was honing her bereavement counselling skills and creating information packs for women suffering pregnancy loss. Sharon said: “Her work dealing with grief, pain and sorrow has made such a big contribution to the women of Southend and her retirement is a great loss to us – we really appreciate all she has done.” And consultant obstetrician and gynaecologist, Mr Khalil Razvi, described Carol as ‘a rock’. Carol is now looking forward to getting more involved with the University of the Third Age (U3A), having taken on the role of social secretary of the newly-formed Hockley branch. She said: “I feel so proud to have worked with such lovely people who have always put our patients first.” Alison Rainforth, clinical services manager for orthopaedics, who has left us after 45 years. Alison started


her enrolled nurse training at Westcliff Hospital back in January 1968 and spent many happy years in A&E and orthopaedics. She did the full nurse training in the nineties, was promoted to ward manager on Balmoral and then Shopland wards, where the job ‘just evolved’. She said: “I loved nursing and would recommend it as a career.” But now she is looking forward to more family time with the two grandchildren and getting away from it all with husband Allan at their caravan on the River Backwater. Midwife Barbara Shapiro, who started working for us at Rochford Hospital in 1978. She then spent three years working on a kibbutz in Israel, where she married and had her son Daniel before returning to work here in 1984. Barbara is looking forward to getting more involved in the Mount Carmel Messianic Congregation which she and husband Gary help to run, as well as devoting more time to her elderly parents. A return trip to Israel is also on the cards. Daphne King. staff nurse on Shopland ward, who has retired after 38 years (although still working for us one night a week on the bank). Daphne worked on various wards before finding her niche in orthopaedics 20 years ago. She is planning to spend more time with family and to travel – a trip to South Africa later this year is already booked! Gwen Greenwood, medical secretary in clinical haematology, who has left us after 15 years. Gwen is

unlikely to find time weighing heavily: she is looking forward to spending more time playing tennis, doing pilates and body pump, as well as enjoying some pub lunches, rambles and taking up genealogy. Mike Gamble, porter for the surgical assessment unit since 2005, who is leaving to care for his wife, Jean, who has Parkinson’s disease. Mike previously spent 26 years portering at Barts and the London Hospital, having started his NHS career in 1976. It was a wrench for him to leave the job he loves so much: “It has been a privilege to work as part of a highly professional team. I have also enjoyed making patients feel at their ease and building up working relationships with other wards and departments.”

HCA Jan Johnson, who has worked for the Trust for 26 years – originally in Westcliff and Rochford Hospitals, switching to A&E in 1995. Jan was one of the very first HCAs to work in the department. After getting some decorating chores out of the way, Jan is looking forward to taking her two grandchildren to Florida in November and making return trips to both a native American ranch in Tulsa, Oklahoma, where she will be sleeping in a tepee and learning more about the culture, and to a wolf sanctuary in Indiana .

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Congratulations to: Our sexual health services which have won through to the finals of the Care Integration Awards and Patient Safety Awards 2013, organised by the Health Service Journal and the Nursing Times to recognise services which ‘provide high-quality, effective and seamless care to patients and service users’. Consultant Dr Henna Jaleel has been shortlisted in the clinical leadership category for a patient safety award, while fellow consultant Dr Kieran Fernando has got through to the final in the women’s health category. Both involve improving the take-up of cervical screening for HIV-infected women. The finals of the prestigious awards will take place in London’s Park Lane in July. Also our snack round service which has been shortlisted in the same Patient Safety Awards in the care of older people category. Our midwives who secured a £88.5k award from the Department of Health to create a maternity triage service on the CDS. The money will also enable the maternity unit to improve its service for women experiencing early pregnancy problems by creating special areas for scans, examinations and counselling to consolidate care on the gynae unit. Gokulavani (‘Vani’) Balaji, clinical coder, on passing her tough Accredited Clinical Coders (ACC) exam. It meant sitting a three-hour theory paper on the same day as a threehour practical exam. Clinical coding trainer, Deborah Szul, said: “It is a difficult exam to pass, with a 90% pass mark which leaves little margin for error. A coder has to dedicate a lot of time for home study. Well done to Vani for passing both papers first time!”


Welcomes, congratulations and farewells (cont.) Sterile services staff Jakub Cesak, assistant manager, Dawn Skinner, senior technician and Dale Marjoram, junior technician, on gaining their European diploma supplement in ‘decontamination of reusable invasive flexible endoscopes’ from Anglia Ruskin University. This is a new course which has only run twice so it is a real coup for the three to have been among the first in the country to gain a university qualification in this subject. Our learning disabilities committee on receiving £5,000 from the Rix

Good luck to: Staff nurses Tina Kidd and Shirley Frost who, along with two other colleagues, will be hiking 84 miles along Hadrian’s Wall in six days in June. Tina and Shirley will be hoping their efforts will raise extra funds for the surgical assessment unit (Chalkwell ward) where they work. Tina has a sponsorship form on the ward if anyone would like to support their efforts.

Thompson Rothenberg Foundation to produce an information video for this group of patients and their families.

Say it like it is There is no escaping the annual appraisal – everyone has to go through it. But what do you hope that hour or so spent closeted with your manager will achieve? Most of us want the chance to discuss how we are getting on, what we would like to achieve and any niggling problems we may have in the workplace. In other words, it is a time for some plain speaking on both sides. That’s partly why we are introducing a new appraisal which, although quite a hefty document, is a lot more straightforward that its predecessor, PRIDE. Sarah Lee, learning and development consultant, says: “Our new appraisal is linked with the Trust values: Everybody Matters, Everything Counts, Everyone’s Responsible. “Hopefully it is simpler than PRIDE

Echo backing for our fundraising appeal

which some staff found rather confusing. The new format should promote a good quality two-way conversation. It will review past performance – achievements and challenges – and think about the future. Everyone should have objectives when they leave their appraisal.”

We are delighted that our local daily newspaper, the Echo, has thrown itself behind our Bosom Pals Appeal On The Road to help raise the final £125,000 needed to reach our £500k target. As always, our loyal supporters have come up trumps to bring in the funds to buy digital equipment for the breast screening vans which tour around south Essex, bringing the mobile service in line with our hospital-based breast care unit. Thanks to everyone’s efforts, by the end of the year all eligible women in south Essex should be screened using the latest technology.

The form lists each value with its own set of behaviours to assess areas like communication, adaptability, focus and learning from past mistakes. And, for the first time, there will be feedback for the managers too. Sarah hopes the new format, which is being introduced from April 1, will encourage all of us to adopt a ‘continuous improvement’ mind-set. “Reflecting on your performance once a year is good practice, and we should always be trying to improve on what we have done before, rather than just maintaining the status quo.”

Diary Dates Saturday, April 13 - 7.30pm start

Tuesday, April 23 - 7.30pm

Sunday, April 28

Charity Race Night at Mazenod Hall, St Peter’s Church, Eastwood Road North, Leigh, in aid of Southend Oncology Supporters (SOS).

In the education centre

Call 01702 478564 or 711189 for more details.

Speaker: Dr Paul Guyler, consultant physician, department of medicine for the elderly.

On the buses fundraiser for Bosom Pals Appeal On The Road. Vintage buses travel from Southend to east London. Rides for a donation. Please wear pink. 07570 255405 for details.

Mini masterclass: Management of TIA and stroke including when and how to use TIA pathway.

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Look April 2013