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STAFF NEWSLETTER APRIL 2013

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A word from the Principal

News p3

All Staff Away Days, Mystery Customer, SkillBuild & more...

Regulars p10

Competitions, Customer Relations, Doing our bit & more...


Welcome to the South & City College Birmingham Staff Newsletter

A word from

Mike Hopkins

T

Contents

he main focus for the last few weeks has been the all staff away days which have been a clear success and have achieved exactly what I had intended. They were a key element of our merger integration planning and are a very important part of our inspection preparation and I hope will give us all a new level of energy and help everyone really feel a part of the new college. I fully expect that we will be faced with an Ofsted inspection in the new academic year but I am very confident that we are an excellent college with excellent staff and that if we do all that we have planned we will do well. I believe that we are capable of achieving a grade 1 which is what we will be aiming for! You all now know that like all colleges, we have significant funding cuts for next year and that whilst this presents obvious challenges, I am satisfied that

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3 College News 9 FE News 10 Competitions 11 Doing our bit 11 InBusiness 12 Training 12 Well done to... 12 Staff member of the month 13 60 seconds with...

with our detailed long term planning we are able to manage the financial requirements effectively and will still be in a strong position for the future. As you will see in this edition, we are hosting skills competition finals in both construction and health and care as part of our commitment to the UK and World Skills competitions. The recent construction SkillBuild finals coincided with a visit by the Shadow FE and Skills Minister, Gordon Marsden who spoke to the competitors and presented the certificates to the winners. We were the highest performing college with seven 1st places and five 2nd and 3rd places. The students and the staff who have trained and supported them deserve real praise and I hope that some of our winners progress to the UK finals and then to the World finals in Brazil! Mike Hopkins

13 How to... 14 Customer Relations 15 Hello & Goodbye 16 Car scheme 17 Upcoming events 17 Jobs 17 Student Services 18 Looking for Work event 19 Puzzle time


News

College news College Live Projects South and City College students and staff are supporting a community youth project at Kings Heath’s All Saints Centre. Students from Carpentry & Joinery, Plastering, Plumbing, Painting & Decorating and Electrical have all been involved. Students not only had the opportunity for hands-on experience but tutors were also able to deliver teaching and learning in a different environment. A number of the learners were completing work at a higher level than afforded by their diploma level thus evidencing realistic stretch and challenge. Carpentry tutor Adam Linford took every opportunity to blend theory and real work experience. Students commented upon this new experience which they felt gave them the additional advantage of developing ‘work readiness’.

Learners had the chance to deal directly with the clients and consult drawings rather than simply following verbal instructions and again, this added a new dimension to their experience. The Plumbers had visited the site, carried out a survey and advised on materials and techniques the client would require. Three Electrical students who were unable to obtain specific evidence for their NVQ qualification were able to achieve this on this project.

The Handsworth Heritage Trail The Travel and Tourism Department have been working with a local charity – Legacy West Midlands – to deliver a tour guiding evening course. The aim of the course is to train local people as tour guides for the proposed Handsworth Heritage Trail. Students have been learning about communication skills and how to make tours accessible for different types of customers, as well as enjoying the input on the history and heritage of the area from guest speakers including Richard Trengrouse, Simon Baddeley from the University of Birmingham, Rachel West from Soho House and the Sisters of St Mary’s Convent. Alexandra Syrotiuk, course tutor said “this has been a fantastic opportunity to work with people from the local community to lay the foundations for a heritage trail that has the potential to increase tourism in the area. The group have worked really well together and are extremely enthusiastic and motivated to get this project off the ground, it’s great to see and to have been involved with.” Aftab Rahman of Legacy West Midlands managed to get heritage lottery funding to set up the course and hopes that the group will now take ownership of the project with support from Legacy WM to make the heritage trail a success. He is also producing a small guidebook to accompany the trail. The Handsworth Heritage Trail is to be launched on Saturday 25 May, starting from Soho House at 10:00 and ending at Handsworth Campus with food and refreshments at 12:00. Please feel free to come along and join the walk, we will be meeting at 09:45 outside Soho House.

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News

All Staff Away Days 2013 What’s the question on everyone’s lips? “Have you been?” They are not referring to the G8 summit or the latest film release. They are talking about the best event this century, possibly this millennium, the South and City College all staff away days. We are half way through and my hair is still brown, mind you, that could be the dye. Andy Williams on the other hand has definitely ‘drawn the short straw’ having to transport over 200 staff from different locations

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at different times but his hair hasn’t suffered. Sharing first place in the ‘short straw’ category is the technical support team who have been getting up before it’s light, driving to the hotel and setting up the equipment, one member of the team commented that they didn’t realise that there were two 6:30s in a day. Mike has been relaxed despite the fact that some of the younger staff have been trying to get him to perform a Steps routine as, thanks to Nils and Grant, he has a fancy head


News

microphone. Sardul on the other hand has to rely on a hand microphone but since he is more the Frank Sinatra type, it suits him. As always Vernon has managed to cheat in the quiz, Paul Morris has managed to deafen a number of staff but thankfully Mandy Barnes wasn’t allowed to sing. The hotel has been excellent with friendly and helpful staff. I strongly recommend anyone who hasn’t been yet to bring their swimsuit and gym gear. The feedback so far has been really

positive and it’s brilliant to see so many staff enjoying, mixing and participating. I think we are getting closer to having a shared vision and understanding of the type of college that we want and the values that we want to put at the heart of our college. Many, many thanks to everyone who has helped in the organisation and delivery of the event but most especially to all the delegates, it has been real pleasure spending time and getting to know you.

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News SkillBuild – Construction students build their way to victory 71 students from 11 colleges took part in the West Midlands regional heat of the SkillBuild competition for construction trainees and apprentices at South and City College on 25 April. The youngsters competed against one another in a variety of trades including bricklaying, cabinet making, site carpentry, wall and floor tiling, bench joinery, painting and decorating and plastering to be named the best in the region. They will now compete against other winners from across the UK in the final which will be held later this year. Eight students from the college came first in seven categories, while a further five found themselves second and third. Mike Hopkins, said: “Congratulations to all of the students who took part in SkillBuild – the standard was very high and it has really showcased the excellent talent we have here in the region. We are obviously delighted our students did so well and I congratulate them on their hard work and achievement. We are very pleased the regional heat of the SkillBuild 2013 competition was hosted at our purpose built construction centre at Bordesley Green campus for the second year in a row. The centre is the largest of its kind in the region and is an excellent space not only for this competition, but for our students who study a whole range of construction skills here.”

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News at regional competition

The Bordesley Painting and Decorating Crew The Bordesley Painting and Decorating Crew were at it again over the Easter break. Having already refurbished the entry hall and stairs at Tyseley Campus and the Conference Room at Bordesley Green Campus, they returned to Tyseley to brighten up the Dining Room area, painted areas in a community cricket club and revitalised the Gym at Bordesley Green. Further refurbishment projects are planned to the Nursery at Hall Green, Media Centre and new Plumbing Workshop at Handsworth, painting work at Ladywood and refurbishment at Bordesley Green Infant School.

Citizens UK Birmingham Founding Assembly Diverse communities from across Birmingham have come together to celebrate the founding of a new people’s alliance. The alliance has been formed to celebrate our communities and inspire a new wave of civic action to bind our institutions. 30 students from the college attended the first meeting, three of which gave moving personal testimonies describing their experience of living as citizens of Birmingham. The students in attendance explained eloquently the challenges faced by inner city people and the changes that should be addressed. We were the best represented organisation within the alliance.

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News Bring your old shoes in for Footsteps4Harry campaign South and City College Birmingham are supporting local charity Help Harry Help Others’ new initiative Footsteps4Harry. Over the next few weeks shoe collection bins will be placed in all our campus reception areas for students and staff to bring in their old footwear, shoes, trainers and slippers etc. The old footwear will then be sorted and packaged by Help Harry Help Others partners BCR Global, who will ship them to economically deprived areas in Africa where they will provide an affordable form of footwear for struggling communities in that area. For every pair of shoes donated, HHHO will receive 35 pence. Around 1,550 children are diagnosed with cancer each year in the UK, a quarter of them with brain tumours. Help Harry Help Others mission is to help find a cure for brain cancer, but until then they want to make a difference wherever they can to help children and their families who are affected by any cancer, and the people who support them. So come on! Last year’s shoes don’t fit? Bought some trainers but never been out running? A shoe fanatic looking to go to shoe rehab? Sort out that footwear that you haven’t worn for months? Our Principal Mike Hopkins will be leading the way and sorting his out soon! Visit www.hhho.org.uk for more information. Thanks to the college’s InBusiness network for making this happen and getting the college involved. Over the coming weeks and months you will be finding out more about our InBusiness Network and how it is helping PLEASE TAKE ANY to create opportunities ALONG TO THIS BIN IN RECEPTION for South and The shoes will then be sent to deprived areas City College in WEST AFRICA as affordable footwear, and Footsteps 4 Harry will receive 35p for each Birmingham.

www.hhho.org.uk

UNWANTED SHOES pair donated.

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Mystery Customer Exercise – Reception Team Over a two week period in February a telephone based mystery customer exercise was carried out on the reception team. The key results are detailed below.

Timeliness of answer: l 11

calls were answered within the time of 15 seconds as set out in our service standards. l 6 were answered after 15 seconds. l No calls were missed.

Answering script: l 10

receptions used the full correct script (excluding own name). l 7 receptions deviated in a small way from the script.

Attitude: l 15

people were considered to be polite or very polite. people were considered not polite, however nobody was considered rude.

l 2

Following the mystery customer exercise the results were discussed with the reception team and the following steps are being taken to improve the service offered. 1 The script for answering the phone has been altered to remove announcing the centre. This will be monitored to see whether callers will ask their questions, many of which can be answered by any reception, rather than insisting they are transferred to the centre they perceive they will need to talk to. The aim being to reduce the length of the customer journey and the time it takes to deal with a call. 2 The reception team will always state their name to the caller. As this was not being done consistently it was not possible to determine who had not been polite when answering a call. This will help to address any training needs both for the reception team and other staff who may on occasion be lending their support answering calls to reception. The other local colleges were also contacted by our mystery customer and although we found wide variety in their telephone systems, they offered a comparably high level of service. Overall the results are positive and where there is room for improvement changes are being implemented to improve service. If you contact the reception team by phone or in person and feel there is room for improvement please email details to Claire Warde. Feedback is always welcome and the team embrace opportunities to improve the service they are offering.


News

FE news Government plans for a ‘technical baccalaureate’ The FE sector has broadly welcomed plans for a technical baccalaureate as a step in the right direction to help bring vocational learning alongside academic qualifications. Skills Minister Matthew Hancock unveiled plans to introduce the performance measure for 16-19 year olds from September 2014. The TechBacc will be a mark of achievement for young people who successfully study three key elements – a rigorous high-quality vocational course, maths and literacy, he said: “We are being clear to our young people about the skills they need to succeed and get good jobs. We want an education system in which everyone can reach their potential. Our reforms to post16 qualifications, including the introduction of the new TechBacc will do that. They will incentivise the development of high-quality courses and incentivise schools and colleges to offer the courses that get young people on in life. We expect all bright students who want to go into technically skilled jobs or apprenticeships to aim for the TechBacc.”

The Confederation of British Industry (CBI) welcomed the decision to insert the TechBacc into existing league tables, which it said will help put vocational subjects on a par with academic A-levels. Neil Carberry, CBI’s director for employment and skills, said: “Business prefers this approach, rather than creating another new qualification which would struggle for recognition like the Diploma did. We hope this will prove to be a staging point towards our ultimate goal of rigorous vocational A-levels.” The Association of Colleges (AoC) also agreed that the new performance measure goes a step further in recognising the value of a rigorous,

Skills Minister Matthew Hancock

high quality vocational route. Deborah Ribchester, AoC’s senior policy manager, said: “It will be important that the TechBacc is viewed by both employers and all higher education institutions as a recognised route to progression. In line with recommendations in both the Wolf Review and the recent McLoughlin Review, which noted that in addition to demanding qualifications, successful vocational education and training also requires occupationally expert teachers and industry standard facilities, we believe our member colleges are ideally suited to delivering the proposed TechBacc.”

The three elements are: high-quality Level 3 vocational qualification – the Government has previously announced that only the best courses, recognised by employers, will continue to count in league tables. A list of these courses will be published towards the end of the year; l a Level 3 core maths qualification, including AS level maths. Further information about core maths courses for post-16 students will be published by the Department for Education (DfE) in due course; l the extended project. This will develop and test students’ skills in extended writing, communication, research, and self-discipline and self-motivation. l a

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Regulars Competitions COMPETITION Motor Vehicle Mechanics Practical Care Exercise

Plastering

Wall & Floor Tiling

Painting & Decorating

Carpentry & Joinery

The Health & Social Care team are delighted to be hosting a WorldSkills Regional Heat on Wednesday 22 May at Bordesley Green Campus. The event will take over 3 zones and involves competitors from other colleges taking part in a range of practical care scenarios. Photos and more details will follow in the next edition of FYi. Three Level 2 Barbering students have entered the first heat of the World Skills barbering competition. The judges’ decision is expected in June. We wish Serdar Berwari, Keihan Motaghi and Vahid Salimi all the best in the competition. The pictures below show the students’ submissions.

Brickwork Skillplumb Graphic Design – design a book cover

Barbering

Nails / Nail Art

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STUDENT NAMES Robert Lommi Shantal Hines Julus Burton Hanisa Bibi Aaron Harris Liam Emery William Were Chris Spencer Farai Osbourne Ryan Fell Abdellatif Mohamed Mihail Dachev (reserve) Masimba Matapo Christopher Gill Aaron Perrin Andre Preece-Gustave George Foley Kamil Jagusiak Joshua Rabone Jake Willis Tommy Walker Will Radburn Robert Williams Usman Zahoor Mark Lyons Barry Stafford John Smith Marlone Judith Zoheb Abid Emily Dean Torey Lewin Alex Cox Matt Cunningham Harrison Deacon Mason Warren Megan Daley Eleanor Jones Shawn Lawlor Vahid Salimi Keihan Motaghi Serdar Berwari Daniel Attwood Gemma Oliver Farah Mohammed Hannah Doidge Henna Mohammed Danielle Jeffreys Kerry Wilkes Azita Jazini Melesia Bedward Zoya Butt Claire Waldo


Regulars InBusiness

Doing our bit Community event On Sunday 14 April, Zaf organised a community fun event at Digbeth Campus. People from all ethnic backgrounds came and enjoyed themselves. Local Councillors and sporting personalities attended this community get together. Thanks to all staff who attended and supported the event. (Images below.)

Eco Garden Project – Kings Norton Girls’ School

InBusiness welcomes Meta4Ltd

Kings Norton Girls’ School have extended their thanks to staff and students form Supported Learning who contributed items for their garden project. Working together they have achieved a fantastic finished eco garden, which has benefitted all of those involved.

The South and City College Birmingham InBusiness Network is welcoming new members on a daily basis, and during April the Managing Director of Meta4ltd, Clare Whalley, joined our unique networking group. Clare is a Life & Business Coach who works with individuals and business owners across the West Midlands who are dedicated, committed and passionate about making positive changes to achieve successful results. Clare offered InBusiness members a complimentary delegate place at a half day Communication Skills Workshop taster, held at our Digbeth Campus in April. 12 InBusiness members took part and everyone commented that the session will most certainly help them make a difference to their business. Ryan Russell from British Military Security said: “The workshop that Clare ran for us through the InBusiness network was really useful and will most certainly help me in an ongoing process of working with our client base.” Media Student Ambassador, Matt Graham also attended the workshop and said the experience was fantastic. His attendance was part of the college’s strategy to help students network in a real business environment, and gain invaluable experience with our business partners. To find out more about Clare’s business, please visit www.Meta4ltd.co.uk For more information about InBusiness, contact Dawn and Steve: Dawn.cockcroft@sccb.ac.uk Steve.dourass@sccb.ac.uk

PHAB Opportunity Birmingham PHAB Camps is a small, totally voluntary, organisation whose aim is to encourage the integration of disabled and ablebodied children and young people. They arrange holidays for groups of twenty or so people, in various age groups, during July and August. Half of the participants have disabilities and half are able-bodied. Volunteer helpers staff the holidays. If you would like to do your bit for the community, PHAB are coming to the college to meet our care students in May with details of volunteering opportunities on the camps. For more information visit www.bhamphabcamps.org.uk

Big Tidy Up On Monday 22 April, we had the Big Tidy Up Project with the West Midlands Police in Bordesley Green. Students from Public Services and Electrical offered their support to this community initiative. Big thanks to David Boot, Ricardo Marconi, Rawait Khan and Haris Gondol who gave up their time to help.

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Regulars Training

Assessment for Learning Hall Green Aspiration and Challenge Hall Green

3.5.13 3.5.13

English and Maths Hall Green 10.5.13 Assessment for Learning Handsworth 3.5.13 Aspiration and Challenge Handsworth 10.5.13 Assessment for Learning Fordrough

10.5.13

They will cover areas including: l Assessment

for learning and challenge l Promotion of equality and diversity in vocational context l Developing independent learning (especially through technology) l Developing English and maths skills l Inspiration

Friday Friday

1.30-2.30pm 12.30-1.30/1.30-2.30pm (2 sessions) Monday 5-6pm Wednesday 12.30-1.30pm Friday 1.30-2.30pm Friday 12.30-1.30pm Friday 12.30-1.30/1.30-2.30/ 2.30-3.30pm Friday 12.30-1.30/1.30-2.30/ 2.30-3.30pm

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Anthony Higgins HR HHH

newsletter@sccb.ac.uk 12

IS Tony Stephens Helen Barker

the month of

Got something to go in the staff newsletter? Email it to:

Rm 3002 Rm 3001

LZ.7 Rm 41 Tony Stephens

Well done to... On 21 April, Tom McGeever (AD Sports, Travel & Tourism) and Geoff Wilkins (MGL Sports) completed the Virgin London Marathon to raise awareness for the Ron Pickering Memorial Fund. So far Tom and Geoff have raised over £1600.

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Therese Quinn Marianne Fogarty

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The Teaching and Learning Coaches are offering CPD training sessions for staff to help with new ideas and sharing good practice during this term. With just two working days notice of an Ofsted inspection and an increased focus on teaching, learning & assessment these sessions focus on key areas that Ofsted will be looking at and will also help us be Ofsted ready.

Academic diaries are now available to order from Lyreco.

A5 diaries from £0.99. A4 diaries from £1.96. Order now to avoid disappointment. For full details please see the Finance information page on Elvis.


Regulars d

How to... oz

60 seconds with...

Alex

Dr

Job title: Main Grade Lecturer – Photography Campus: Digbeth What are some key responsibilities of your role? My main responsibilities are running the level 3 extended diploma and acting as the lead internal verifier for media. How long have you been working in the college? 12 years (ish). What do you believe is your greatest accomplishment at the college? Being involved in helping to organise the new building was a key achievement. Planning rooms, meeting with the architects and sourcing equipment to create the excellent facilities that we now enjoy. What has been your greatest challenge? I would say helping the increasing number of students who lack motivation and direction to grow and mature. Some of the methods I have used are mentoring, and planning varied activities to inspire and enthuse. Examples are: location shooting, attending events and exhibitions, and client work. Why do you think you have been so successful in serving the college and students? I think the key is good relationships with people. Along with a sound professional knowledge. Tell us something interesting about you? I make soap and cheese, which can look alike but best not confused. A number of friends and family won’t use anything but my handmade soap. If your life turned into a movie what actor would you be? Woody Allen, or that comedian from the Harry Potter films – Robbie Coltrane.

Help us help you Pool Cars – we have far more staff than we do cars so there is a constant demand for their use. If a car has been booked but is not collected for use within 15 minutes of the booking start time it will be released for use by other staff so if you’re running a little late please inform reception. The Transport team take fantastic care of all the cars and any issues with a vehicle should be reported to them.

Post – to collect post from the pigeon holes based at a reception area please ask a receptionist. Access to the reception area is limited to safeguard against things going missing. The reception team have a procedure for parcels which includes detailing who collects it so that it can be tracked within the college if necessary.

Visitors – to help ensure your visitors arrive at their final destination promptly remember to let the team know their name, who they are here to see and the best person to contact to announce their arrival. College policy is that all visitors must be collected from reception.

Handling sensitive and confidential data The college has a data protection procedure to ensure all sensitive and confidential data is kept secure and is not disclosed in an inappropriate fashion. 1 Personal and confidential data must not be removed or copied

without strict rules being followed and without the consent of a director or SMT. 2 All documents, paper based or electronic, containing sensitive personal data must be marked as either ‘Sensitive and confidential – Protect’ or ‘Sensitive and confidential – Restricted’. 3 Documents marked as ‘Protect’ can be protected by saving to a college network folder, by locking pages away in a cupboard and by disposing of securely. If used on a laptop or USB device this must be an officially encrypted laptop or USB device. Such documents should never be read or disclosed in a public place. 4 Documents marked as ‘Restricted’ must be stored in restricted network folders, must be locked away in a cupboard or shredded after use. These documents should only be used on portable devices if absolutely necessary and must be encrypted. They must not be disclosed or discussed in public. 5 Laptops and remote storage must be encrypted. It is good practice to also password protect your mobile phone. Do not carry all your devices in one bag. If possible keep bags locked. 6 Laptop encryption is only achieved when the laptop is switched off. To ensure protection turn the laptop off when not in use. Keep it secure with a lock. Lock the screen or store it in a locked room when not in use. 7 Staff are not authorised to work at home using sensitive or confidential data unless they have permission from a director or SMT member. A written record should be kept of any such permission granted. FYi APRIL 2013

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Regulars Corporate Services – Customer Relations Formal Complaints Procedure Each year we carry out a review of the formal complaints procedure. In the review we carried out this year, the majority of complainants found it easy to make a complaint and nearly all of them found the complaints form easy to understand. Some of the suggestions were as follows: l The

procedure to be explained to the complainant at the initial point of contact eg that they can expect to receive a response within 10 working days. l If the complainant is known to need support with reading etc, then it is important to speak to the complainant rather than just sending letters or emails. l If the complaint is not upheld, then it is still important to explain to the complainant what the outcome was and why. Things to remember if a complaint is made to you: the first instance, the receiver of any complaint should attempt to satisfy the complainant if it is in their power to do so.  l If a solution is not immediately available then the formal complaints procedure should be implemented immediately.  Please see the flow chart (right). l Complainants expect to have their complaint acknowledged within 3 working days and to have a full response within 10 working days.  In instances where a resolution to the complainant will take more than 10 working days, the complainant must be contacted and updates given.

COMPLAINTS PROCEDURE FLOW CHART START Complaint received by you (verbal, letter, email etc) Are you able to sort the complaint at Divisional level? NO Forward complaint to Corporate Services (CS)

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Is complainant satisfied with the outcome?

Complaint is logged on the CS database. CS acknowledges the complaint within 3 working days and sends a copy to the relevant Director to investigate.

YES

NO

Complaint Closed Determine if any action is needed to improve service.

Forward complaint to Corporate Services (CS) (follow procedure on left hand side)

Director (or designated manager) of the Division carries out an investigation. The Director is still responsible to ensure the procedure is followed through. Can an immediate response be given?

YES A response is given to complainant within 10 working days, with copies/ updates sent to CS office

l In

Complaint Forms can be found on reception desks at all centres. For further information about complaints, go to Elvis, Corporate Services, Customer Feedback, Complaints.

YES

Complaint Closed Determine if any action is needed to improve service.

NO It will take more than 10 working days to put a response together (further investigations are to take place). Complainant is to be contacted within 10 working days with updates/explanations and an estimate of timescale. Written response to be sent to complainant Is complainant satisfied with response?

YES

NO

Complaint Closed Determine if any action is needed to improve.

Complaint to be escalated to SMT to carry out investigation. Complainant to be contacted within 10 working days with updates/explanation and an estimate of timescale.

Is complainant satisfied with response?

YES

NO

Complaint Closed Determine if any action is needed to improve.

The complainant to be informed that they can refer their complaint to Skills Funding Agency or an appropriate external advisory service. No further action from SMT unless contacted by external party.


Regulars Customer Service Excellence Standard – reinspection, June 2013!! As one whole College, South and City College Birmingham is due to be reinspected in June 2013 to ensure that we meet all the criteria that we were accredited for in 2012.  A lot of work has gone into the submission this year as ex-City College and ex-South Birmingham College had the accreditation but we have to now prove that as one newly formed college not only have we maintained the levels of service but in some areas we have improved.  

Background As a whole college, we will be assessed against a number of stretching criteria, comprising:   1 Customer Insight: Focusing on the importance of developing an in-depth understanding of our customers, this may include consulting with them and using the information received to design and change services.  The process also helps as a tool to measure the outcomes of the services provided - is the customer truly satisfied with the services received?   2 The Culture of the Organisation:  Any transition to a customerfocused culture can be challenging but it should be central to any organisation’s business model.  The college should have appropriate values in place, or be working towards them, along with operational procedures to meet both customer needs and expectations.    3 Information and Access:  There is a need to ensure that the college focuses on ensuring an effective link and communication plan for consulting and involving customers.  Communicating with customers should not be viewed as

a one off exercise and research has revealed that customers believe one of the most frustrating weaknesses is when they are not kept informed.   4 Delivery: 

This measure surrounds how we carry out our main business, the outcomes for the customer and how we manage any problems that may arise.   5 Timeliness and Quality of

Service:  Drawing heavily on what customers have identified as the most important factors in the provision of excellent customer-focused culture mentioned above.   The Customer Service Excellence Standard is made up of the 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the college being assessed. As well as viewing physical documentation, and carrying out observations, the assessor speaks to customers, staff and partners to review the company’s attitudes and working practises along with details of their customer focused initiatives and performance.  You may have been contacted by Donna Hunt or Kay Snelson asking for information to be submitted in the evidence folder.  Your quick response will be much appreciated as although we have been working on this since December, we still have a lot of work to do to complete it.   More information/updates will be sent by emails and through meetings over the next few weeks.  If you would like further information on the Standard, please go to www.emqc.co.uk or contact Donna/ Kay on 694 6342/5057.

Hello & goodbye New staff Adeel Aijaz Skills for Life & Work Ali Arif Student Services Kulvinder Benning HR & Legal Services

Erika Doorn Access to FE Stephan Jones Corporate Services Samuel Langan Corporate Services Phyllis Popo Student Services Mohammed Uddin Access to FE

Leavers Khatun Fareed Student Services Rudy Grego IT Technical Carla Scaroni Access to FE Carlton Youngsam Access to FE Samina Bibi Nursery Ruth Cope Health & Care

Save the date

Takes place

14-16 November NEC, Birmingham Again we will be a sponsor, running activities and taking students to the event.

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Regulars Car scheme SCCB Salary Sacrifice Car Scheme Our College Salary Sacrifice Scheme for cars was successfully launched in October 2012 in conjunction with our chosen providers, Colleague Cars and Fleet Street.

18 new orders Since the launch there have been 12 brand new vehicles delivered to members of staff with a further 6 orders to be delivered in the near future. These range from small economical models such as the Volkswagen Up! and Citroen C1 City cars right up to larger BMW 1 Series hatchbacks and Audi A1 Diesel hatchback Sport models. All vehicles that have been supplied include the following for the whole period of the contract: l Full

servicing

l Maintenance l Tyre

replacements l Breakdown cover l Road tax l Car insurance

The all inclusive rental is fixed for the 2 or 3 year period and all you have to do is put the fuel in the tank! And importantly, there is no deposit to find and no credit check. The choice of vehicles that have been made by members of staff participating in the scheme has reflected the value to be gained by opting to go for low CO2 emission, economical vehicles. Just as a reminder, if any staff member is looking to replace their car soon here’s how it works: The monthly payment for the car is taken from your salary before your tax is paid. As a result, you pay less tax and National Insurance however as the vehicle is considered a taxable benefit, you have to pay the ‘company car tax’ on the vehicle which is determined by its CO2 emission rating – the lower the rating, the less tax you have to pay. In the vast majority of cases, the tax and NI savings far outweigh the ‘company car tax’ payable. Below are some examples of recently introduced brand new models which you may have seen advertised on TV with prices to show the average net cost to you after Salary Sacrifice:

If you would like further information and to see how much these vehicles would cost you, go to E.L.V.I.S and click on ‘SCCB Car Scheme’ which will take you to: www.colleaguecars.co.uk Use the generic log in details: Username – sccb2012 Password – sccbpwd Follow this simple process: 1 Register your own username

2 3

4

5

6

and password and complete your personal details Generate vehicle quotes Once you have settled on the car you wish to have, press the order button Sign your Employee Agreement which will be emailed to you Return the agreement to HR and your vehicle will be ordered Confirmation of the estimated delivery date of your new car

Changes to the scheme Recently, there have been a couple of changes to the website which could offer more savings and will allow more members of staff to take a vehicle on the scheme; l More

choice of mileage allowances – including a lower minimum annual mileage of 6000 miles. l Minimum age lowered – from 21 years old to 18 years old.

Should you have any questions that you would like answering about the Car Scheme please email colleaguecars@tchleasing.co.uk

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Regulars Upcoming events May Looking for Work Wednesday 22 May 10-2pm Bordesley Green Campus

Lord Mayor’s Show Monday 27 May 11-5pm Victoria & Chamberlain Square

2013

OPEN DAY Thursday 23 Mayn 4pm - 7pmn

Student Services Safeguarding Policy As a newly merged college it is important that all staff are familiar with procedures for reporting disclosures or concerns regarding abuse. l All

receptions have a copy of the procedure and a contact list for all Safeguarding Officers. l It is important that all staff have completed face to face and online training. Staff development will be offering training sessions to new staff in the coming weeks. l We are also able to offer refresher training for teams at a time to suit you. This year the safeguarding team have received 116 referrals (see table below); of these the majority of disclosures were concerning physical and emotional abuse followed by neglect. There were eight referrals concerning forced marriage and eight concerning sexual abuse. These percentages are broadly in line with the picture across Birmingham for types of abuse. The breakdown of referrals by age is shown below.

Jobs Internal and external Assistant Administrator (Apprentice) 2 posts Fixed term – £5,243 Assistant Administrator (Apprentice) – Finance Fixed term – £5,243

Please see Elvis for more information and how to apply.

l It

All:

Under 16:

16-18:

116

12

72

19-24:

25+:

21

11

is important to remember that although Safeguarding no longer features as a limiting grade during inspection, it does however have the same level of scrutiny and covers the three main elements of health and safety, safe recruitment and child protection policy and procedures. Inspectors will look at how safe learners feel so areas such as how we tackle bullying, discrimination and disciplinary is

very important. Tutors will need to ensure that all learners cover key activities to include e-safety, respect, friendships, travelling, drug abuse etc. The Student Services team can support you with tutorial activities promoting Staying Safe. l The

new disciplinary procedure is in place and all staff should ensure that they are following it. All classrooms should have a safeguarding poster displayed in them. These are available from Student Services.

The key message is that if you are concerned about a student you must report/discuss it with a safeguarding officer straight away, please do not delay, they will advise on the next steps.

Safeguarding officers John Hillen Assistant Designated Lead: 7034

Jane Linsell Director Student Services: 6236

Wendy Cunningham Assistant Director Pre-16 – Hall Green: 6347

Alison Harrison Assistant Director Student Services – Bordesley: 1067

Bernard Thompson Assistant Director Student Services – Hall Green: 6326

Suman Kang Assistant Director Student Services – Digbeth: 1086

Karen Curran Assistant Director Student Services – Handsworth: 5315

Sajda Atiq Welfare Manager – Bordesley: 5200

Mark Jenkins Executive Director HR: 6300

Kate Whiting Deputy Director HR: 5130

The Safeguarding Policy can be found on Elvis.

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Regulars Looking for Work event Following the success of last year’s Looking for Work event, we are holding a similar event on Wednesday 22 May at Bordesley Green Campus. The event will take place in the multi-purpose hall in the Fordrough building. The event is for all students looking for jobs, voluntary opportunities and work experience. The event is open to students from all campuses and a large number of employers and voluntary agencies will be in attendance to offer advice on the opportunities available. Transport will be provided from all campuses, please book your student group in with Student Services. Spaces on coaches are limited. Individual students are also welcome to attend and can just drop in. The Business Services team will also be running their Apprenticeship Passport – 5 Steps to Success. With over 100 vacancies with local employers, this is an excellent opportunity to find out more about the Apprenticeship route and be matched to a suitable vacancy.

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FYi APRIL 2013

Exhibitors confirmed for the event include: l Job

Centre Plus Social Care l EEF Technology Centre l Heartlands Hospital l Adecco Recruitment Solutions l Working Links l Fairway Care l Pertemps People Development l UK Asian Women’s Centre l Prospects Services l Hays Education l Hilton Hotel Birmingham l The Army l RAF Careers Office l The Navy Careers Office l Halifax l Heart of England Training l Construction Skills l Jaguar Landrover l Balfour

Leaflets and posters have been distributed to promote the event across all campuses. To find out more about the event contact Student Services at any of our campuses.


Regulars

Regulars

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Teamwork Together Tower

Values Vision

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Got something for the newsletter? Want to be the subject of 60 seconds with? Have an event, achievement or charity work to share? We are looking for: Events Achievements News Spotted What do they do? How to’s

Send your stuff to

To save resources and paper, this newsletter will be sent electronically to every member of staff and will be available on Elvis. A small number of hard copies will be printed and sent to each division. If you are happy to just receive your electronic copy or would like to reduce or increase the number of hard copies you receive, please contact us on newsletter@sccb.ac.uk to let us know. Thanks.

newsletter@sccb.ac.uk

Although we will try our best, we can’t promise that everything will go in. Your feedback and comments on FYI are welcome. Email newsletter@sccb.ac.uk

T: 0800 111 6311 | E: hello@southandcity.com | www.southandcity.com


FYI April 2013