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iMVULA QUALITY PROTECTION: AT THE FRONTLINE OF YOUR BUSINESS ASIDE FROM KEEPING YOUR COMPANY SAFE AND PREVENTING LOSSES, YOUR SECURITY COMPANY IS AT THE FRONTLINE OF YOUR BUSINESS AND IS OFTEN THE FIRST CONTACT THAT STAFF AND CLIENTS HAVE WITH YOUR ORGANISATION. AT iMVULA QUALITY PROTECTION WE REGARD YOUR REPUTATION AS SERIOUSLY AS OUR OWN. iMvula Quality Protection offers the full spectrum of risk management solutions encompassing static, dynamic and procedural security as an integrated service offering. We design, implement and manage solutions unique to each of our clients’ specific needs that prevent loss through pro-active and reactive best practice. We have a track record that proves that we provide innovative and

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effective safety and security solutions in a broad spectrum of applications, encompassing the safety and security of personnel, property, assets and information. As the pace and risk associated with doing business in South Africa has progressively increased, we find that our clients are striving for a fresh, innovative approach

to their safety and security needs … a security service provider that takes their needs seriously and is a step ahead of the game in ensuring the safety and security of their clients and assets ... a security service provider where management is enthusiastic and encourages fresh ideas, and where every employee is committed to offering the best personal service and attention to every client.


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iMVULA QUALITY PROTECTION IS A SUBSIDIARY OF THE iMVULA GROUP OF COMPANIES. THE iMVULA GROUP IS A BLACK-OWNED ENTERPRISE THAT COMPRISES A DYNAMIC TEAM OF SOUTH AFRICANS WHO HAVE JOINED FORCES TO ESTABLISH A DIVERSE GROUP OF COMPANIES. THE iMVULA GROUP COVERS: > > > > > > >

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warehousing and logistics environmental control manufacturing security and loss control road surfacing retail and skills development and training

WAREHOUSING

iMVULA GROUP CONTEXT AND CAPACITY


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ROAD SURFACING

SECURITY

MANUFACTURING


EMPOWERMENT iMVULA QUALITY PROTECTION IS RATED AS A LEVEL 2 B-BBEE CONTRIBUTOR. CONTINUOUS INDEPENDENT RATING IS CONDUCTED IN TERMS OF THE BROAD-BASED BLACK ECONOMIC EMPOWERMENT ACT AND GOVERNMENT’S BLACK ECONOMIC EMPOWERMENT STRATEGY. THE ASSESSMENT IS CARRIED OUT IN TERMS OF THE “CODES OF GOOD PRACTICE” PUBLISHED BY THE DEPARTMENT OF TRADE AND INDUSTRY. Chaired by Bheka Luthuli, the board of executive directors also includes former Deputy National Police Commissioner Morgan Chetty and Belinda Khumalo. Collectively they present a unique depth and variety of expertise relevant to the security industry.

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This executive management expertise is at the statutory, labour and private sector elements of safety and security service provision. Contributions include the development of the Private Security Industry legislation governing this industry.


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CORPORATE SOCIAL INVESTMENT IN ADDITION TO MENTORING GROWTHPOINT PROPERTIES’ SECURITY SERVICE PROVIDER, EASY SECURITY SERVICES, AS PART OF OUR ENTERPRISE DEVELOPMENT, iMVULA QUALITY PROTECTION ALSO INVESTS IN CORPORATE SOCIAL PROGRAMMES, ESPECIALLY THE NURTURING ORPHANS OF AIDS FOR HUMANITY (NOAH) PROJECT (REG NO 021-901NPO), WHICH PARTNERS WITH COMMUNITIES TO CARE FOR AIDS ORPHANS AND VULNERABLE CHILDREN. NOAH IS A NOT-FOR-PROFIT ORGANISATION COMMITTED TO BUILDING THE CAPACITY OF SOUTH AFRICAN COMMUNITIES TO CARE FOR CHILDREN THAT ARE ORPHANED OR MADE VULNERABLE BY AIDS.

THEIR KEY OBJECTIVES ARE: > To empower disadvantaged communities to take care of their own children > To assist these communities in meeting the basic needs of children – food, shelter, warmth and comfort > To provide strategic assistance for the education of children in disadvantaged communities > To develop care centres into sustainable independent entities > To provide a safe haven for children iMVULA QUALITY PROTECTION IS ALSO INVOLVED IN VARIOUS OTHER CORPORATE SOCIAL INVESTMENT ACTIVITIES SUCH AS THE PROVISION OF FREE SECURITY GUARDING SERVICES TO THE AVRIL ELIZABETH HOME FOR HANDICAPPED CHILDREN. 8

IN ADDITION TO OUR MONTHLY DONATION AND CARE PROVIDED TO NOAH WE HAVE HELPED THE FOLLOWING ORGANISATIONS: > Readers Are Leaders: sponsored stationery for a reading drive in the North West Province Tshwane Home of Hope: donated electric appliances for the girls’ dormitory in Pretoria > Sefikeng Primary School: donated school bags for underprivileged school children > Al Noor Orphanage Cape Town: donated stationery for school children > Action For The Blind: We are responsible for school fees for a Osteogenesis Imperfecta (Wheelchair Bound) girl, who is studying Pastel Accounting > Donated uniforms, stationery and school bags for 60 children at Oliver’s House

> We completed a project with Guide Dogs SA, sponsoring design and print for stickers which will be used in malls to alert and educate people on Guide Dogs > We were host employer for 10 disabled learners who went through the Call Centre Learnership on behalf of SASSETA INTERNALLY, OUR EMPLOYEE ASSISTANCE PROGRAMME (EAP) ACTIVELY INVOLVES ITSELF IN: > A housing scheme allowing our Business Unit Managers to own their own homes > Medical assistance including HIV and Aids medical assistance programmes > Trauma counselling > Career advancement by means of fully paid external study programmes

> Annual performance bonuses for all staff > Focused internal development and promotion programmes for employees > Continuous self-funded Learnership programmes with a current intake of 1500 security officers being upskilled to the National Certificate: General Security Practices, NQF 3 of SASSETA


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COMPETENCY AND EXPERTISE iMVULA QUALITY PROTECTION HAS A VAST EXPERIENCE BASE AND DIVERSE SKILLS SETS AMONGST ITS STAFF AND MANAGEMENT WHICH ENABLES US TO RENDER INTEGRATED AND INTELLIGENT SECURITY SOLUTIONS IN DIVERSE APPLICATIONS. OUR BI-ANNUALLY SABS AUDITED ISO 9001:2008 SCOPE OF CERTIFICATION COVERS: The design and provision of the full spectrum of risk management solutions as an integrated service offering, including: > Risk assessment and incident investigation services > Armed guarding and patrolling > Electronic security services, including site monitoring and armed response > Specialised security services, including security service provisioning to National Key Points

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> Forestry security, including anti-poaching > Armed Escort Services > Special Events security, including V.I.P. > Electronic and Technical Security protection Installation and Maintenance Services > Security services to the Banking, Retail and > Special operations Property Management industries as per their requirements > Cable Network Protection Services


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CONTINUED REINVESTMENT IN RESOURCES Continuous training and retraining of our officers includes Occupational Health and Safety required statutory training, continuous refresher training of our armed response and National Key Point officers and customer-specific training such as, interpersonal skills, customer care and materials handling (forklift operators and

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apron marshals, for example) for officers having to operate in a warehouse. Supervisory and management development training forms part of continuous development of our junior to middle management levels.


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ENTERPRISE DEVELOPMENT AND MENTORING iMvula Quality Protection is an active participant in Growthpoint’s B-BBEE Enterprise Development Programme. This programme acknowledges that small businesses and entrepreneurs (SMME’s) encounter a number of obstacles when they establish their own enterprises.

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Insufficient training, knowledge and support, for instance, often present insurmountable hurdles. This initiative represents a collective pioneering approach that overcomes these barriers to ensure sustainable success by providing investment, support and facilitation to emerging businesses


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NATIONAL FOOTPRINT iMVULA QUALITY PROTECTION HAS A WELL-ESTABLISHED NATIONAL FOOTPRINT WITH A SOUND MANPOWER FORCE, TECHNICAL AND CONTROL ROOMS AND OFFICE INFRASTRUCTURE IN PLACE AND IS ABLE TO PROVIDE SHORT TURNAROUND ON SUPERVISION, RESPONSE, MAINTENANCE AND MANAGEMENT SUPPORT.

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FACILITIES AND ACCREDITATIONS iMVULA QUALITY PROTECTION IS DULY CERTIFIED AND LEGALLY COMPLIANT TO RENDER THE WIDE SPECTRUM OF SERVICES DESCRIBED IN THIS PROFILE AND IS RECOGNISED AS ONE OF THE TOP 10 SECURITY SERVICE PROVIDERS REGISTERED WITH THE PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY (PSIRA).

Our facilities, situated in the major business centres of South Africa, incorporate advanced technology off-site CCTV monitoring, SAIDSA accredited control rooms, SAPS approved armoury (handgun, shotgun, rifle and semiautomatic), SABS accredited shooting

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ranges and fully accredited security dog training academies. Our security and training facilities are accredited by PSIRA, SASSETA and the National Key Points Authority. iMvula Quality Protection is also an accredited National Key Point security service provider.


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INSURANCE LIABILITY COVER AND MAINTENANCE OF GOOD STANDING Our compliance in this regard includes : > Insurance liability cover of R25 million per incident > Good standing with the South African Revenue Services > Good standing with the Department of Labour in all aspects > Good standing with the Private Security Regulatory Authority (PSIRA)

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LEGAL COMPLIANCE, AFFILIATIONS AND STRATEGIC PARTNERSHIPS OUR ENTRENCHMENT IN THE RISK MANAGEMENT ENVIRONMENT IN SOUTH AFRICA AND THE STRATEGIC PARTNERSHIPS FORMED OVER THE YEARS PROVIDES US WITH INTELLIGENCE AND COLLABORATION TO COMBAT CRIME AND REDUCE RISK AT ALL LEVELS. ALLIANCES INCLUDE: > South African Police Service (SAPS) > South African National Defence Force (SANDF) > Business Against Crime (BAC) > South African Banking Risk Information Centre (SABRIC) > National Key Point Secretariat > Safety and Security Sector Education and Training Authority (SASSETA) > Private Security Industry Regulatory Authority (PSIRA) > Security Industry Alliance (SIA) > Consumer Goods Council of South Africa (CGCSA) Shopping Centre Security Initiative (SCSI) > All Community Policing Forums (CPF’s) where we have a footprint nationally > ASIS International > Institute for Security Studies (ISS) > Security Association of South Africa (SASA) > Multiple collaboration agreements with our contemporaries in the Private Security Industry both locally and internationally

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These strategic partnerships typically involve membership and even direct board membership representation by iMvula Quality Protection’s executive directors. We are also an active member of ASIS, ensuring continued contribution to and benefiting from this renowned international body of knowledge as well as follow and implement best practice as it is developed around the world. THIS, COMBINED WITH OUR ACTIVE AND CONSCIOUS ENDEAVOURS TO CO-OPERATE WITH OUR INDUSTRY CONTEMPORARIES SUCH AS OTHER SECURITY SERVICE PROVIDERS AND THE BENEFICIARIES OF SECURITY SERVICES, OUR CLIENTS, ENSURES CONTINUOUS INTELLIGENCE GATHERING, KNOWLEDGE SHARING AND TRANSFER, AND SUBSEQUENT BEST-PRACTICE DEVELOPMENT ON A NATIONAL AS WELL AS AN INTERNATIONAL BASIS.

THIS ENABLES US TO VIEW NEEDS FROM THE CLIENTS’ RISK PERSPECTIVE, WHICH IN TURN RESULTS IN THE CONTINUOUS DEVELOPMENT OF IMPROVED METHODOLOGIES AND APPROACHES ADDING VALUE TO OUR SERVICES SUCH AS:

> Intelligence networks > Crime and trend analysis > Full circle investigations to conviction by highly skilled investigation teams

> National and international partnerships

> Customs and SAPS cooperation > Random security staff vetting > Canine intervention > Behaviour detection specialists > Specialised security services > Undercover pilferage and shrinkage prevention specialists


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FORMAL STAFF SELECTION PROCESS TO ACHIEVE THE PLACEMENT OF FIT-FOR-PURPOSE MEMBERS WITH THE CORRECT ATTITUDE, APTITUDE AND ATTRIBUTES TO RENDER PROFESSIONAL AND EXPERT SERVICES, WE FOLLOW A FORMAL VETTING AND SELECTION PROCESS.

A cornerstone of our recruitment and ongoing quality control processes is the performance of stringent pre-employment verification to ensure that all personnel deployed are of the highest calibre and have a track record that attests to their experience, expertise, honesty and integrity.

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We achieve this by performing verification routines in respect of each member of our personnel. These include the verification of criminal record status, financial status, educational qualifications, employment reference, qualification reference as well as polygraphs and profile evaluation. The integrity verification process is conducted throughout the employment life cycle,

assisted by systems such as IDECO and Intelligence Online. Strategic partnerships with the South African Police Service, Business Against Crime, the Consumer Goods Council of South Africa and Intelligence Online also ensure that the verification process is complete and comprehensive.


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SKILLS DEVELOPMENT AND CAPACITY BUILDING iMvula Quality Protection utilizes iMvula Skills Development Academy (iSDA) as a recruitment and training facility to ensure that our members are continuously well trained and fit for purpose. In doing so we comply with statutory requirements as well as the ever-increasing demand for quality service, acceptable risk reduction and proactive loss prevention by our clients. iSDA is a fully accredited provider of education and training services with the SASSETA (accreditation number 061935489457), and is a registered and accredited provider of the Further Education and Training Certificate: Specialist Security Practices NQF 4 (SAQA ID 57713, the National Certificate: General Security Practices NQF 3 (SAQA ID 58577) all PSIRA grades, National Key Point Training and the full range of firearm unit standards with the SASSETA. The Academy is also compliant with all required PSIRA, National Key Point Secretariat and SAPS accreditation requirements. A large emphasis is also placed on Environmental Management, OHSAS and OHS Act required training and competence with refresher training and certification repeated annually.

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iMvula Skills Development Academy is currently in the process of extending its scope of accreditation to include the National Certificate: New Venture Creation NQF 2 (SAQA ID 49648) – Services Seta, Aviation Security Personnel Training and Certification Provider – South African Civil Aviation Authority (AVSEC Division), the National Certificate: Occupational Health, Safety and Environment NQF 2 (SAQA ID 74269) – HWSETA, the National Certificate: Aviation Support Operations NQF 3 (SAQA ID 65010 ) and the National Certificate: Professional Driving NQF 3 (SAQA ID 50285 ) – TETA. iMvula Quality Protection embarked on an intensive drive to convert all security officers from the PSIRA grades to the SASSETA Skills Programmes, with the ultimate goal of having the vast majority of our officers fully qualified and in possession of the National Certificate in General Security Practices (SAQA ID 58577, NQF level 3). The qualification is offered to all our officers in a phased approach and

is packaged in such a way that the operational commitments of learners are accommodated. We offer the qualification in a supported, self-study format coupled with various activities to ensure that maximum learning takes place. Assessments include knowledge assessments, practical assignments and assessment by means of observation. Supervisor or business unit managers and direct managers trained as workplace coaches, are monitored by registered assessors and moderators from the SASSETA. The qualification has been divided into three skills programmes, namely that of patrol officer (previously Grade E), access control officer (previously Grade D), and asset protection officer (previously Grade C). Supervisor or business unit managers and management employees complete the same training as defined in the outcomes of Skills Programmes 4 and 5 (previously referred to as Grades A and B) and complete the qualification (SAQA ID 57713) on NQF level 4.


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INTEGRITY MANAGEMENT Code of conduct and ethics Our Code of Conduct and Ethics reflect our generally accepted rules that govern and regulate behaviour, relationships and actions of all members of iMvula Quality Protection. These lay down the standards of what is acceptable and unacceptable in our organization and are both value and rule-based and have the common purpose of: > Being a central guide and reference on the conduct of employees in support of day-to day decision making > Clarifying our vision, mission, values and principles, linking them with standards of professional conduct > Providing visible guidelines to regulate behaviour > Serving as a tool to encourage discussion of ethics and to guide employees when dealing with ethical dilemmas, prejudices and grey areas that are encountered in everyday work and life encounters > Complementing standards, policies and rules of iMvula Quality Protection > Helping create institutional identity at iMvula Quality Protection Employment and management of the right people

> Checking references and backgrounds of new applicants > Work flow assessment of employees assigned to the different divisions in the organisation / on site and improvement of work flows where required Frequent monitoring and checking To improve and implement monitoring processes: > Ensure the assets and inventories entrusted to our security teams are interrogated on a frequent basis to identify sources of corruption, theft, shrinkage and pilferage on a near-real-time basis > Perform undercover operations and surveillance to discover problems that undermine productivity as well as losses Focusing security systems and processes internally as well as externally > Alignment of the security system to address risks related to crime and employee/ outsider collusion at asset handling locations > The separation of operational areas, making it difficult to remove items from handling areas and storage areas Mitigate the risk of misplaced trust

To reduce risks with personnel the following actions are in place and continuously updated: > Re-checking references and backgrounds of current workforce

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> One reason for loss is misplaced trust. We work very closely with our employees and senior employees are entrusted as “partners� >

The nature of our operation also necessitates entrusting employees with keys, scanning equipment, computer > access and records access A re-evaluation of this trust is done continuously and determines measures to put in place to ensure no breaches are encouraged Mitigate the risk of creating a climate for dishonesty Although we run a very tight ship with regard to procedural control, the risk of creating an environment in which dishonesty can occur will present itself if control procedures are relaxed at any given time. This could be due to both human and environmental failure such as labour unrest, power outages and equipment failure. Visible and strictly enforced procedural control is applied to act as an efficient deterrent as the message is clear that stolen goods will be missed quickly or criminal acts detected easily and transgressions will be acted upon quickly and harshly. Tight control over procedures is maintained and audited at least every 6 months by external auditors (SABS) and continuously by our internal auditors and quality assessors. Continuous training and information sessions are held with the staff to instil the appreciation that loss control and

crime prevention is a high priority and all transgressions will be harshly dealt with. Security control measures at iMvula Quality Protection are communicated to staff perpetually both verbally and by means of actions such as security checks, change of deterrents, testing of security equipment, systems audits, toolbox talks, refresher training and bulletin board notices. > Audit Control Methods Controls and procedures are audited regularly to prevent break down. The > method of auditing is to commit deliberate errors > Continuous checking of staff in the chain takes place Unannounced inspections are conducted on a continuous basis especially during overtime periods and shift changes when necessary Review and Continuous Training of Security Procedures Security Procedures are reviewed on a regular basis in order to adjust to additional requirements where applicable.


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INTELLIGENT SECURITY SOLUTIONS THE SECURITY RISK ASSOCIATED WITH RUNNING BUSINESSES IN SOUTH AFRICA IS PROGRESSIVELY ON THE INCREASE. A FRESH APPROACH TO ADDRESSING SECURITY CONCERNS IS IMPERATIVE. Merely posting guards no longer acts as a deterrent – an intelligent approach to safety and security is required, offering a full spectrum of risk-management solutions. iMvula Quality Protection tackles security issues with creative solutions, combining tried and tested security methods with new technology systems to ensure the

best results. Each new project is carefully assessed and existing projects frequently reassessed. Cost-effectiveness is achieved by combining optimal use of manpower with modern electronic security measures. We have an enthusiastic and experienced management team that encourages fresh ideas whilst focusing on the specific needs of clients. Our track record of success across a broad

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spectrum of clients speaks for itself. The safety and security of clients’ personnel, assets, property and information is the focus of our business. We achieve this through a variety of tailor-made security solutions based on our wide experience and by embracing new methodologies for continual improvement and best security practice implementation.


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MANAGEMENT SYSTEMS iMvula Quality Protection has obtained SABS ISO 9001:2008 certification and all our management functions and operations are driven by an ISO certified process. This process is supported by a Management Information System (MIS) that ensures that business processes are integrated and co-ordinated into a comprehensive system. All business processes are managed throughout the business cycle, integrating customer retention and customer relations management processes, incident and investigation management and tracking processes, fleet and financial management systems, resource scheduling and resource productivity systems. The MIS is a user-friendly, web-based system that is accessible to our stakeholders. The system allows us to manage service levels efficiently and provides an excellent platform for visible best-practice development and continuous improvement across all our business units and departments. The MIS is enhanced by continuous real-time online reporting via Site Quality Assessments on a 24-hour basis.

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INCIDENT MANAGEMENT iMVULA QUALITY PROTECTION HAS THE CAPACITY TO MANAGE INCIDENTS THROUGH THE FULL CYCLE, FROM FIRST RESPONSE AND PRELIMINARY INCIDENT INVESTIGATION TO IN-DEPTH INVESTIGATION AND HANDS-ON CASE MANAGEMENT, THROUGH TO CONVICTION OF SUSPECTS AND IMPLEMENTATION OF CORRECTIVE AND PREVENTIVE MEASURES, WITH UPDATED SAFETY AND SECURITY SOLUTIONS AS A FINAL OUTCOME.

The client is kept abreast of progress throughout the full cycle by means of emailed MIS reports combined with SMS technology and personal communication through constant customer communication (CRI calls) by senior management. This process is enhanced by the creation of an electronic docket (E-docket) with secured access control that can be viewed by the client throughout the investigation, to the ultimate implementation of an updated security plan. Once an incident is logged by our controllers as soon as notification of the incident is received, our first incident report with subsequent corrective and preventive actions taken is communicated to the client within 12 hours of the incident, with live investigation progress

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updates recorded and published on the secure web-based MIS as these updates are logged by the investigation team. This provides all stakeholders with an ongoing advisory on proceedings and the immediate risk mitigation measures undertaken. Our full cycle duration until the submission of a comprehensive investigation report and updated Security Plan to the client is 48 hours. This report contains full incident details with updated security solutions aligned to best-practice benchmarking, as well as corrective and preventive tasks assigned as per our TMS process.


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TASK MANAGEMENT ALL ISSUES REGISTERED ON THE MIS ARE DRIVEN TO A SATISFACTORY CONCLUSION BY OUR TASK MANAGEMENT SYSTEM. REQUIREMENTS ARE CONVERTED INTO ACTIONS AND ASSIGNED TASKS THE MOMENT THEY BECOME VISIBLE VIA THE VARIOUS TRIGGER MECHANISMS SUCH AS INCIDENTS, CUSTOMER SATISFACTION SURVEYS, RESOURCE REQUIREMENTS AND MANAGEMENT INPUT. The status of incidents is tracked and reported on within a 24-hour cycle during daily Operations Meetings. Clients receive real-time reports on our progress investigating incidents via the online MIS or via one of our managers. Incidents are only closed once full customer satisfaction has been signed

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off and the safety and security risk fully addressed. This demands a hands-on, driven approach to achieve “Green” status within the shortest turnaround time possible.


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TECHNICAL SECURITY SYSTEMS iMVULA QUALITY PROTECTION RECOGNIZES THAT EACH SITE AND SITUATION DICTATES A UNIQUE RISK MANAGEMENT SOLUTION. IN ORDER TO ADDRESS SAFETY AND SECURITY IN AN INTELLIGENT AND COST EFFICIENT MANNER, INTEGRATED SECURITY SOLUTIONS ARE REQUIRED TO ENSURE THAT MANPOWER IS COMPLEMENTED WITH SOUND TECHNICAL AND ELECTRONIC SECURITY SYSTEMS. Our expertise ranges from access control, intruder alarms and fire alarms to audiovisual systems, Building Management Systems (BMS) and electric and taut wirefencing. Our additional ability to develop systems for IP-based infrastructures not only positions us at the forefront of site technology, but also allows us to manage clients’ entire security focused IT infrastructure.

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Some of the benefits to be derived from our site management systems are:

> > Lower shrinkage > Elimination of deliberate vandalism A comprehensive site security system at > reduced cost Economical and workable solutions to > surveillance challenges Provision of key management information, > saving time and resources

Higher productivity for management and staff We are focused on training, equipping and supporting our staff to achieve robust systems that deliver results. Considering the technical nature of some integrated systems we design, we ensure we have equipped staff ensuring execution of our designs to the highest standards. In addition to being SAIDSA accredited we pride ourselves in our installation standards exceeding market expectations.


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MONITORING, BACK-UP AND RESPONSE iMvula Quality Protection sites and guarding stations (posts) are in direct communication with our well-equipped national network of control rooms, management and response teams and, in addition to our highly trained armed response teams, are linked to a network of dedicated Chubb armed reaction teams. This provides our clients with the assurance that we respond to any call for

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assistance with the skills, resources and infrastructure to efficiently and effectively manage incidents and provide an accurate account of what happened and what is being done to correct and prevent. Every security solution, whether personnel or technology focused, requires ongoing monitoring to ensure optimal performance.

Our security personnel are monitored continuously using a variety of advanced remote monitoring solutions. We offer solutions ranging from real-time internetbased systems that trigger an immediate armed response in respect of any failed patrols to 24/7 offsite CCTV monitoring of clients’ sites via our control centers nationally.


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RISK ASSESSMENT & MANAGEMENT iMvula Quality Protection is directly involved in the risk management initiatives undertaken by major clients. These initiatives typically involve integration with the Joint Operations Centre (JOC) and the client’s own event-specific JOC. We also actively participate in the risk management infrastructures of our clients. Examples are the Nedbank Joint Operations Centre and Telkom’s National Network Operations Centre and National Security Control Room. At iMvula Quality Protection we realize that the growing demand for personal safety and loss control also involves Safety, Health and Environmental (SHE) issues as defined in the OHSAS 18000 and ISO 14000 standards. iMvula Quality Protection has aligned itself to integrate these risk management requirements into our service offering as an added value to our clients. Our team of safety officers, incident investigators and SHE representatives compile site risk profiles with subsequent risk mitigation procedures that include legally required evacuation drills, SHE inspections and reporting as well as compliance with first aid and fire fighting requirements. All security service interventions commence with a comprehensive site survey and risk assessment conducted by a professional team in conjunction with independent specialists. The purpose of the survey is to assess the efficacy of current infrastructure, operating procedures and technology 42

used by security personnel to perform their designated tasks competently. The survey enables iMvula Quality Protection to inform the client of the current state of affairs and to update safety and security solutions continuously and therefore manage risks effectively and efficiently. The client is actively involved in the survey and has direct input into risk planning and responses. Whenever iMvula Quality Protection takes on a security service a systematic approach is followed aligning all processes with the requirements of the client as well as our QMS. A formal project plan is developed in line with the Service Level Agreement (SLA). The Risk Response Plan is agreed upon with the client taking into account the full life cycle of risk management from the risk assessment phase, the resource planning phase, site specific training of officers and managers to deployment and service level maintenance. Specific task assignment is relayed to the relevant departments and support infrastructures to ensure seamless site take-on, decreasing the risk of deviations to the bare minimum. iMvula Quality Protection ensures that it stays abreast with international risk management best practice with specific reference to the South African environment. We conduct on-going research and intelligence gathering in conjunction with strategic partners such as the South African Banking Risk Information Centre (SABRIC) and Business Against Crime (BAC).


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SITE SECURITY FOLLOWING A RISK ASSESSMENT OR AN INCIDENT RESPONSE, THE FOCUS IS ALWAYS ON CONTINUOUS IMPROVEMENT AND UPDATING OF THE RISK RESPONSE AND SAFETY AND SECURITY PLAN. A five-tier layered principle approach to mitigate security risks and prevent people and property from being targeted by potential criminal elements is maintained and updated according to the requirements highlighted in the security plan. Each “onion layer� requiring efficient and effective security solutions is individually

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assessed as part of the holistic security solution required by the specific site or area to be secured and a security plan is developed and implemented to reduce security risk to levels acceptable to both the client and iMvula Quality Protection.

Security requirements are approached in an integrated manner addressing manpower, legislative requirements, technological requirements, procedural requirements and management requirements (command and control).


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SECURITY STAFF PRODUCTIVITY MANAGEMENT APPROACH TO ENSURE 24/7 REAL-TIME MONITORING AND ENHANCED PERSONNEL PRODUCTIVITY WHEN RESPONDING TO, GUARDING AND PATROLLING OUR CLIENTS’ ASSETS, iMVULA QUALITY PROTECTION PARTNERED WITH BLOODHOUND TECHNOLOGIES. This resulted in an integrated guard productivity management system that provides real-time visibility of onsite personnel movements from any internetlinked computer as well as two-way communication and event confirmation between our control rooms, management personnel and on-site personnel. The system allows us to monitor multiple remote sites of any size and layout from our control rooms, tracking individuals

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indoors and outdoors, providing on-line data real-time. At the same time the system provides us with a panic alarm feature with GPS location ability to ensure quick and directed response to incidents on site. The advanced reporting modules combined with the GPS information enables us to take informed management decisions to improve personnel productivity on an on-going basis. Trends are measured and recorded on

our Management Information System for root cause analysis and preventive and corrective action purposes and subsequent task assignment and tracking to provide continuously updated security solutions to our clients. Currently this guard productivity management approach is used in a variety of security applications at sites such as shopping malls, estates, multi-story office blocks, factories, warehouses and City Improvement Districts (C.I.D.’s).


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CONTRACT MEETINGS REGULAR CONTRACT MEETINGS WITH THE CLIENT ARE SEEN AS OPPORTUNITIES FOR CONTINUOUS SERVICE IMPROVEMENT AND THEY ARE ALSO FOLLOWED UP INTERNALLY TO ENSURE ISSUES ARE CLOSED WITHIN AGREED TIMELINES AND REPORTING FORMATS.

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COMMITMENT TO CONTINUOUS IMPROVEMENT Our management team is committed to committed to implementing the Quality providing you with service excellence. Management System (QMS) to ensure We achieve this by being at your site and that the highest standard of quality is interacting with you and our security maintained, because customer satisfaction personnel on a continuous basis. At is considered to be of the utmost iMvula Quality Protection we understand importance the importance of our relationship with our > A structured health, safety and clients, and with our security personnel environmental management system is who put their lives on the line. implemented and maintained on each site, with due regard to identified hazards. Quality management is regarded as an > Control measures are implemented interdisciplinary function encompassing all to eliminate or minimise hazards to the major functions and activities within an acceptable level by establishing iMvula Quality Protection. Responsibility appropriate and achievable goals and for quality and quality management standards activities is therefore not only vested in > Comprehensive site surveys and rethe quality representatives and quality evaluation of operating procedures control personnel, but is the personal > Regular performance of risk assessments responsibility of every person in the > On-going interaction with management company. > Regular risk management and loss control meetings Our commitment to continuous > Pre- and post-employment screening improvement is underpinned by a number > Documented assessment of levels of of aspects. The following are some of the security service delivery reasons iMvula Quality Protection renders > Implementation of the National a consistently superior quality service to Qualifications Framework (NQF) clients: learnership programme to ensure skills development > Bonus incentive scheme for security > iMvula Quality Protection is SABS ISO personnel based on achieving targeted 9001:2008 certified and regular audits performance are conducted to verify our continued > Regular voice stress analysis and polygraph commitment to quality. The management of security personnel to ensure on-going team of iMvula Quality Protection is integrity of our security functions

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Our track record of success across a broad spectrum of clients and service offerings speaks for itself. The safety and security of clients’ personnel, assets, property and information is the focus of our business. We achieve this through a variety of tailor-made solutions based on our wide experience and by embracing new methods and benchmarking against international best practice. Day to day operations are managed according to strictly defined Task Management methodology incorporating all departments and divisions to provide seamless service delivery aligned to SLA requirements as well as internally developed work flows stemming from event creation such as requirements from meeting minutes, SLA timelines, customer complaints, internal and external audits, risk register entries and incidents. The events are managed to closure with full visibility to top management within the organization as well as to the clients’ representatives through a fully developed Web-based and email-enhanced and secure Management Information System tracking and reporting progress within given timelines and resource constraints assigned to the management and closure of the event. To ensure quality of service delivery and efficiency, operations are standardised in all our regions, at all our branches and on all the sites we look after. Our management hierarchy is modelled around functionalities and key performance criteria rather than individuals. Close interaction between executive management, head office support structures and regional management structures is attained as a matter of course.


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REPORTING OUR INTEGRATED AND INTELLIGENT APPROACH DRIVEN BY VISIBLE TRACKING SYSTEMS ENABLES US TO ANALYSE TRENDS AND DEVELOP IMPROVED AND UPDATED SOLUTIONS CONTINUOUSLY. Apart from the normal security reporting as determined by the Service Level Agreement, our on-line MIS affords the client the opportunity to view day-to-day reporting on e.g. incident investigation progression, customer complaint corrective actions taken and site risk profiling on-line. Continuous interface with the Client’s Facilities Manager, Building/Operations Managers and Tenants and the Contractor’s

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Service Delivery Manager is driven by our approach to manage each issue by objective and to provide continuous feedback. Progress is tracked per task assignment and reported continuously with the client and relevant stakeholders to ensure full visibility and process input at all times.


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CONTINGENCY PLANNING CONTINGENCY PLANNING TAKES PLACE AS A NORM WHENEVER THERE IS AN EXTERNAL RISK OF FALLOUT OR DETERIORATION OF SERVICES RENDERED TO THE CLIENT. THE FOLLOWING ARE EXAMPLES OF OCCURRENCES WHERE WE HAVE SUCCESSFULLY PUT CONTINGENCY PLANS IN PLACE, RESULTING IN ALMOST NEGLIGIBLE IMPACT ON OUR SERVICES: > > > > > >

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General public unrest and marches Security industry strikes Client-based industrial action Festive season and public holidays Transport strikes Power failures impacting on monitoring, command and control


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LOSS CONTROL iMVULA QUALITY PROTECTION HAS SUCCESSFULLY EMBARKED ON EFFICIENT AND EFFECTIVE LOSS CONTROL INITIATIVES IN A VARIETY OF BUSINESS SECTORS INCLUDING WAREHOUSING, LOGISTICS AND MATERIALS HANDLING, SPECIFICALLY COMPLIANT TO REQUIREMENTS SET BY GOOD WAREHOUSING PRACTICES AND RELATED ISO STANDARDS. WE MAKE USE OF THE SYSTEMS AND TOOLS DESCRIBED IN THIS PROFILE TO ENSURE THE EFFICIENT MANAGEMENT OF STOCK AND ASSETS. Specific procedures and systems are continuously developed and aligned to international best-practice models in the retail, manufacturing and industrial environments, addressing tested processes for picking, packing, checking, seal control and dispatch and receiving controls. Identifying risks, understanding the vulnerabilities presented at each event of the warehousing process, and taking sensible measures to plug gaps efficiently and permanently are critical elements in good warehousing security practice and control implementation. Warehouse security controls refer to the requirements, processes and procedures that are implemented to secure and enhance the security through the whole warehousing lifecycle of receiving, storage and dispatch. The sum of all warehouse security controls, coupled with the people assigned to implement these controls, comprise the security control framework. To ensure a tight warehouse security system, iMvula Quality Protection follows the approach of conducting detailed security audits prior to commencement and at random intervals during contract service delivery.

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The objective of these audits are to test and improve the effectiveness of warehouse security controls to determine if the security control framework is adequately designed and includes preventive, detective and corrective security controls. In addition to the assessment of physical warehouse design elements such as the number and proximity of entrances and exits, floor layout, product storage and movement protocols, and integration with technology such as camera surveillance, convex mirrors, RFID technology, scanning systems and card or biometric access systems, a large emphasis is placed on how the human element responds to the type of product warehoused. Contractor and personnel-assisted theft is unfortunately a common cause of losses in the warehousing environment and measures to prevent this are critical to the implementation of an effective security system. In addition to thorough vetting procedures, hot products warehoused have to be identified and protected in such a way that pilferage is prevented efficiently. Hot products are defined as products that are easily concealable, removable, available, valuable, enjoyable and disposable.

In addition to limiting uncontrolled access to hot products and implementing physical security barriers and technologies, our approach is also to reduce temptation and the opportunity for crime by creating high visibility of hot products, as well as staff and contractors working in the proximity of the hot products, at all times. This approach also involves the placement of undercover floor detectives working amongst staff and contractors. To achieve tight warehouse security iMvula Quality Protection therefore follows a “broken windows� approach to identifying all aspects of risk and the opportunity for theft in the warehousing environment. This enables us to build a security system that lends itself to a systematic zero tolerance approach that prevents and detects potential losses quickly and efficiently by focusing on the detail of every step in the warehousing life cycle.


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INTELLIGENCE MANAGEMENT AND PROFILING SERVICES Our comprehensive intelligence management and syndicate profiling ability provides us with the means to proactively protect people, assets and information and is premised on both internal and external environmental analysis. This ensures our proposed security strategy will be two-pronged: proactive security measures on one hand and reactive security measures on the other, with a combination of the two in some instances. Security measures put in place are therefore influenced by the level and quality of our intelligence gathering and coordination capacity, with our intelligence management procedure following a defined cycle of: > Planning and supervising > Directing, collecting, processing > Disseminating and using of gathered intelligence > Mission to be accomplished with stated desired outcomes

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Since intelligence is the product resulting from the collection, evaluation, analysis, integration and interpretation of all available information which concerns one or more aspects of the subjects or areas of security operations, intelligence management is the responsibility of all our security professionals. Every security team is prepared to conduct intelligence operations with the means put at their disposal by iMvula Quality Protection, with or without specific orders.


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ONLINE INTELLIGENCE MANAGEMENT SYSTEM

>

>

> >

> > >

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The system assists in compiling realWe utilize a dynamic secure web-based time profiles of crime syndicates and tool administered by highly experienced individual suspects by: crime analysts to coordinate and integrate the efforts of all intelligence > Creating models by means of indicators of collection units and agencies. The system behaviour or activity is continually revised and provides iMvula > Gathering of all possible information Quality Protection with comprehensive on a type of behaviour or occurrence intelligence gathering, data mining and and analysis by comparing to cases and profiling abilities and provides security incidents on hand planning with the following benefits: > Compiling of information on individuals and entities that may be used to augment Single centralised system for the capture of other data, or in isolation information relating to fraud, corruption, > Information including names, aliases, misconduct, information security and addresses, vehicle details, associates, physical security physical attributes, etc Improved knowledge management through > Accommodating a wide range of the use of a user-friendly investigation information and using various other tools management system with integrated (e.g. associative analysis) in building up task management allowing enforcement profiles officers to carry out their tasks efficiently and effectively The system also provides geographical Allows the users to respond quickly to information whereby the following added changing circumstances by having a functionalities can be accessed: system that is customisable and flexible Having a standardised platform for > Plotting of incident related data information processing. All role players are geographically rallied towards achieving the key strategic > Plotting crime or incident related hotspots outcome of a planned security intervention as well as associated investigations Provides for integrated crime prediction > Identifying client sites on geo-maps in models relation to each other and in relation to Provides for integrated risk analysis and incidents and crime for crime prevention exposure models and purposes Ensures that all client and iMvula Quality > Drawing maps for tactical purposes; Protection policies are adhered to through > Printing sections of maps for tactical proper processes and continuous process operations and improvement > Conducting risk assessments and viability studies and research pertaining to crime


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INTEGRATED FACILITIES SECURITY

EFFICIENT AND PROACTIVE SECURITY SERVICE PROVISION MUST FORM A CRITICAL PART OF ANY FACILITY MANAGER’S DAILY ROUTINE DUE TO THE PUBLIC NATURE OF MOST FACILITIES. PEOPLE AND ASSETS CONSTANTLY MOVE IN AND OUT OF FACILITIES, MAKING NORMAL ACCESS CONTROL AND MOVEMENT MONITORING SOME OF THE FACILITY MANAGER’S IMPORTANT CORE FUNCTIONS, WITHOUT IMPEDING THE POSITIVE CUSTOMER AND EMPLOYEE EXPERIENCE OF THE FACILITY. At iMvula Quality Protection measures applied to ensure facility security typically include access control, fire detection and suppression, and emergency response planning. Not all facilities’ security requirements are the same: the more sensitive the area being guarded and the more valuable the assets located in the area, the greater the skills required of the security service provider who safeguards the facility. iMvula Quality Protection has extensive experience and an impeccable track record in this area and we have the ability to assess, project and respond proactively to ensure safety of lives and assets at our clients’ facilities. Traditional security and risk management practices examine and confront potential threats by defining them and assigning appropriate measures and technologies to address each threat. This approach is mostly intended to be applied as standalone solutions to deal with specific situations and mitigate damage without impacting on the facility as a whole.

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Our preferred approach is the convergence of physical, electronic and information technology programs with operational systems, such as building maintenance, fire and life safety, patrol and guard management systems, CCTV monitoring and HVAC. By proper planning, we ensure this type of coordination renders our clients the ability to prevent and manage disruption, and to recover from any disruption should it occur. Many facilities are moving toward this integrated approach, which is being driven by a variety of factors including the increasing need for quick communication and maturing technology. With iMvula Quality Protection as your security service provider you will have the assurance that security systems interacting with other building systems and processes will give your facility managers expanded capabilities to mitigate risk and ensure a happy and safe patronage for your customers, tenants and employees.


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GREEN BUILDING SECURITY As properties “go green� to stay abreast of increasing public interest in environmental sustainability and responsibility, security companies are also forced to rethink the way in which they render their services.

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expertise to develop a security plan for a green building. Facilities managers will be more and more inclined to take this expertise into account whenever selecting a security company to plan and execute security services at green buildings.

Going green often means more open spaces to provide natural light and free airflow internally and more trees and shrubbery in external areas and parking lots to minimise the urban heat island effect. In addition to this, lighting at night time may be reduced to save energy and reduce light pollution.

iMvula Quality Protection is such a security company. As part of our value added services we have developed the systems and methodologies necessary to provide intelligent security solutions based on sound risk management principles for green buildings.

From a security point of view these arrangements could be perceived as creating security risks as more accessible entry points are created, the line of sight of external surveillance and alarm systems such as cameras and beams is compromised, and guarding efficiency is compromised due to the same reasons.

Apart from the design and implementation of integrated technological and manpower security solutions, iMvula Quality Protection has the resources and ability to monitor and expedite corrective and preventive actions unique to sustaining the internal and external environments at green buildings.

It is therefore of utmost importance that security expertise is involved right from the beginning whenever a green building is planned. Unfortunately this will not always be the case, however, and security companies will have to be inventive and demonstrate a sound understanding and

These services would typically include monitoring of moisture control, contaminant control, occupant comfort (including lighting, thermal comfort and ventilation), air pollutant control and general environmental quality monitoring.


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HEALTHCARE FACILITY SECURITY HEALTHCARE FACILITIES PRESENT THEIR OWN UNIQUE SET OF SECURITY CHALLENGES. AN ACUTE SENSE OF SAFETY AND SECURITY IS OF PARAMOUNT IMPORTANCE. At iMvula Quality Protection we realise that security and convenience often find themselves at opposite ends of the spectrum. We are sensitive to the perception that convenience suffers as security increases and our approach to healthcare facility security will always consider a combination of all factors that impact on

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patient, visitor and staff experience of service delivery at the facility. Our security solutions are carefully evaluated, installed, implemented and managed. Combined with employee, visitor and patient awareness and education, we ensure that risks are kept to minimum. We realise that in addition to the core responsibility of caring

for patients within a safe and caring environment to ensure comfort and professional medical care, healthcare facilities also accommodate high value and sensitive assets. We therefore ensure that a professional consultative approach to security systems development and implementation prevails to ensure the total security of the facility.


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HOSPITALITY SECURITY The forever increasing demand to receive excellent service pushes guests towards hotels which are able to render the best value for money. As guests become more selective about carefree comfort and convenience, getting the basics of efficient and friendly service within a safe and secure environment increases. True hospitality can only be experienced within an environment where guests have real peace of mind that they and their belongings are well protected. Unfortunately hospitality establishments have become an easy target for criminal offenders that can turn out to have far reaching consequences for the maintenance of excellent reputation that

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attracts discerning guests. iMvula Quality Protection offers tailor made security solutions in order to meet the unique, but diverse challenges and risks experienced in the hospitality industry. We ensure our solutions are integrated with existing working methodologies and integrate technology and manpower to ensure the unique needs and characteristics of each individual establishment. Our integrated security solution provides peace of mind for hosts while guests can enjoy the true hospitality experience in a safe and secure environment. Our focused approached to hospitality

security gears us to provide comprehensive yet efficient solutions to hospitality facilities. Typical services include: > Comprehensive risk management services > Internal facility security and systems monitoring > External perimeter and common area security and surveillance > Security system technology integration, implementation and maintenance > Escort and VIP protection services > Special event services > Investigation services > Intelligence and risk advisory services


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MINING SECURITY With the South African mining sector facing multiple unique and severe safety and security challenges such as heavily armed illegal miners literally living underground as well as some of the deepest mines in the world reaching depths exceeding 3 kilometers, specialized security services that integrate physical security with technology are of paramount importance. In addition to these far-reaching security consequences, South African mines are

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faced with a plethora of safety challenges, exposing mines not only to heavy fines and sentences for poor safety regulations under the Mines and Safety Act of 1996, but also to a focused and dedicated approach to miner safety. iMvula Quality Protection’s mining safety and security service offering entails an integrated solution involving both technological and physical security interventions carefully planned and implemented to address the unique needs

of each individual mine and ensuring ongoing stability, support and best practice implementation to ensure advanced safety and security solutions adapt to changing requirements continuously. Our mining safety and security solutions address both surface and sub-surface mining.


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REDUCING RETAIL SECURITY RISK Loss prevention in the retail environment entails much more than just catching shoplifters. Correctly implemented, it relates to a holistic and integrated approach to reduce the retailer’s losses at all levels. iMvula Quality Protection provides integrated retail security solutions aimed at the specific demands experienced by diverse retail applications. Our professional approach to the evaluation, design and implementation of integrated security systems is aimed at the prevention of both unintentional and intentional losses across all facets of the retail operation. Effective loss prevention results in the preservation of profit by reducing shrinkage at all levels and in all departments. Shrinkage is divided into five categories, with theft by employees the most prevalent. The other categories in order of prevalence are shoplifting, administrative errors, vendor errors and unknown errors. Loss may be prevented and detected. Both options contribute to sound strategies. The correct implementation of these strategies will determine the success of the loss prevention initiatives taken. Such strategies would typically include closed circuit television (CCTV) monitoring used

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in conjunction with electronic article surveillance (EAS) to detect shoplifting and pilferage, the deployment of loss prevention personnel who patrol the store acting as if they were actual shoppers whilst looking for signs of shoplifting and other suspicious activity and the application of “test shopping� activities whereby the ability of the staff and security personnel to detect shoplifting and suspicious activities is tested. Whatever the holistic solution contemplated by the retailer, the common denominator will always be the human factor. The choice of store staff and security personnel can strongly affect the ability of shoplifters and pilferers to succeed. All personnel must be trained in the techniques shoplifters use to steal merchandise and the proper actions to take. Sound loss prevention procedures are to be in place to guide, monitor and direct personnel in all departments towards loss prevention and discourage illicit activity at all times. Integration of the human factor and the applied security technologies in the retail outlet may include the equipment of security officers with tools to monitor everyone in and around the retail outlet. The ability to monitor staff members, contract workers, merchandisers, shoppers and visitors can by greatly enhanced with

the use of GSM-enabled patrol monitoring systems that can track personnel and real-time movement, location, time and attendance and report deviations on a 24/7 basis. A number of these very sophisticated systems are available from iMvula Quality Protection and provide the capacity to, for example, ensure the scheduling of no-go zones as well as high risk areas where officers have to patrol more frequently to detect and deter crime. These systems provide real-time updates on the movement and location of personnel and security officers and allow discreet reporting of suspicious or criminal activity to the control room by pressing of a panic button. By designing and implementing sound security procedures, thorough training of security officers and continuous awareness creation amongst staff and contractors, iMvula Quality Protection facilitates the alignment of the human factor with the technological security solutions implemented.


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SPECIALISED SECURITY SERVICES IN ADDITION TO BEING ONE OF THE 10 LARGEST EMPLOYERS LISTED BY THE PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY IN TERMS OF PHYSICAL GUARDING SERVICES, iMVULA QUALITY PROTECTION ALSO HAS A RESPECTED SPECIALISED SECURITY SERVICES CAPACITY WHICH INCLUDES: > > > > > >

Off-site monitoring Cable network protection services Special operations and events management Investigations and intelligence networks Armed response and armed escort services Field operations including anti-poaching units and mobile field patrol units > Asset recovery units > Mobile field surveillance units > Strike management

specialised security services delivery: > > > >

> We follow a two-pronged approach to >

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based CCTV surveillance where required > Information gathering and profiling of Reactive criminal syndicates and individuals Effects-based operations with Reaction/ Monitoring and armed response services Task Teams aimed at arresting and building Investigations case dockets in order to assist with Emergency guarding successfully prosecuting criminals involved Full technical support and maintenance > in the theft of clients’ assets or posing a (SAIDSA accredited and quick turnaround) threat to clients’ staff and customers Intelligence gathering and effects Proactive based operations such as ambushes > and preventive patrols based on sound 24/7 monitoring alarm monitoring and IPintelligence

> Risk assessments and intelligence gathering Building an electronic databases of:

o Incidents o Suspects o Syndicates o Asset Recovery o Arrests o Convictions

for the purposes of trend analysis and preventive action planning and best practice development.


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EFFECTS-BASED SUGGESTED SYNOPSIS iMVULA QUALITY PROTECTION’S INTEGRATED SECURITY SOLUTIONS INCLUDES EFFECTS-BASED OPERATIONS TO ENSURE ARRESTS AND CONVICTIONS, WHICH WILL ULTIMATELY HELP REDUCE CRIME. Any effects-based operation’s objectives and methodology originates in the initial scope-of-work statements from the first briefing meeting with the client. iMvula Quality Protection then refines the applicable concepts into specific operational plans, including a professional analysis of potential “hotspot” areas identified by the client. After analysis the necessary allocation and strategy of equipment and manpower can be allocated, ranging in scope from normal armed response teams operating on a

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standard job description to specific effectsbased operations such as undercover operations, ambushes and stings. As part of effect-based operations iMvula Quality Protection sees each case through with the relevant law-enforcement bodies such as the SAPS and Hawks, Department of Justice, prosecutors and magistrates to ensure proper handling of evidence and statements, witnesses and testimony, to ensure prosecution to the full extent of the law.


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CABLE NETWORK PROTECTION SERVICES DUE TO THE HIGH DEMAND FOR NON-FERROUS METALS INTERNATIONALLY AND THE RESULTANT ILLEGAL TRADE IN THE METALS TO SATISFY THE DEMAND, AN ESTIMATED R5 BILLION PER ANNUM IS LOST AS A RESULT OF METAL THEFT IN SOUTH AFRICA. STOLEN METAL RANGES FROM COPPER CABLES, COPPER TAPS AND PIPES TO MANHOLE COVERS, AFFECTING PROVIDERS OF COMMUNICATION, WATER AND POWER SUPPLY NETWORKS. In addition to the loss of the intrinsic value of these metals, services are continuously disrupted and degraded, resulting in lost business and service related penalties running into millions of Rands per month. iMvula Quality Protection renders highly effective network protection services, which include: > Line patrols > Cable alarm response services > Supervised emergency guard placement services > Syndicate profiling and intelligence gathering services > Hot spot analysis, trend analysis and proactive risk advisory services > Highly effective investigative services > Special operations, including ambushes > Joint operations with the South African

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Police Services > Control room redundancies to efficiently monitor and manage field operations > Regionally based mobile and static special operations teams controlled by regional command and coordinated by central command (Joint Operations Centre) > Specialised field equipment and expertise > End-to-end legal assistance from investigation to conviction


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FORESTRY PROTECTION PROVIDING SECURITY AND SAFETY SERVICES IN THE FORESTRY INDUSTRY REQUIRES A FULLY INTEGRATED APPROACH TO RISK RESPONSE PLANNING THAT ADDRESSES THE RISKS OF FIRE, SEEDLING THEFT, TREE AND LOG THEFT, AS WELL AS THE SAFETY AND WORKING CONDITIONS OF FORESTRY PERSONNEL. iMvula Quality Protection has an established track record of: > Specialised fire protection services > Environmental management system implementation and monitoring > Occupational health and safety management system implementation and monitoring

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> > > >

Field patrols Mobile anti-poaching units Investigation services Special operations to both respond to and prevent crimes and hazards related to the forestry industry


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EVENT SECURITY SERVICES Security planning for events is a specialised niche that requires unique skills and experience to understand potential outcomes of security decisions. iMvula Quality Protection has extensive experience providing event security services and an established network of collaborative emergency services partners. iMvula Quality Protection renders a fully comprehensive event security service and has the ability to satisfy all of your event security requirements, including security officers, access screening, canine assistance, executive protection and crisis management. Our security personnel is trained in all legal guidelines, operational procedures, fire prevention, first aid, communication skills and report writing, confrontation management, emergency preparedness and physical intervention skills. Our well-tested event security management system is aligned to meet the specific requirements of planning and managing security for any size and type of event. Following a detailed risk assessment we develop and implement a structured plan that addresses at the very minimum entry criteria and access control, critical area protection, and event-specific security issues. Five objectives for effective event security provision are considered:

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> Deterrence — the degree to which security measures will deter crime and disruption > Prevention — the efficacy of security measures to intercept an attempted security breach or prevent disruption > Environmental Assessment — the cumulative effect of all security measures in determining the appropriate prevention and response strategies to incidents during the event > Incident Preparedness — the actions to be taken in various emergencies addressing all the legal, security and safety aspects particular to events > Communications Preparedness — the protocols of communicating during such actions and the features required for the event joint operations centre We remain involved throughout the event management lifecycle, following the approach of continuous improvement and visible status reporting on event security accountabilities such as: > crowd control > back of house > front of stage (specialist skill required) > cash protection > equipment protection > procedure for confiscated, prohibited or left items (with police) > control of access to stage or performance areas

> control at exit points > emergency services coordination > VIP protection > escorts > control of parking and traffic and pedestrian flows within venue > searches for alcohol, drugs, and weapons as a condition of entry with police liaison (receptacles must be appropriately located for disposal) > liquor ban enforcement > communications > arrangements in the event of a criminal threat, for example, specific checking on casual staff, security on corporate food tents, etc. > missing person procedures


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CLOSE PROTECTION SERVICES We understand that close protection is far more than carrying a gun and being able to fight and believe that with proper planning and execution of an assignment there will be no need to call on the hard skills of protection. Our primary focus in the protection of clients is to ensure that we provide comfort, peace of mind and confidence to clients to enable them to go about their business in a normal manner.

Services offered include: > security drivers > residential security officers > venue security officers > high risk asset protection > investigations > surveillance > specialised services > physical and technical security > assessments/security consultancy > country risk assessments

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BANK SECURITY SERVICES OUR BANK SECURITY SERVICES ENSURE THE DEPLOYMENT OF FULLY COMPETENT OFFICERS TO ENSURE SEAMLESS IMPLEMENTATION OF ALL ASPECTS OF THE BANK’S SECURITY PROGRAM AS WELL AS ITS SAFETY PROGRAM. IN ADDITION TO ACTING AS LINK BETWEEN BANK PERSONNEL, SECURITY MANAGEMENT AND LAW ENFORCEMENT AUTHORITIES WHEN RESPONDING TO SECURITY BREACHES, OUR OFFICERS ARE TRAINED TO MONITOR SECURITY EQUIPMENT AND BUILDING MANAGEMENT SYSTEMS AT BANKING OUTLETS. THIS INCLUDES THE IDENTIFICATION, ANALYSIS AND CONTROL OF EXISTING AND POTENTIAL SECURITY AND SAFETY THREATS AND HAZARDS. WE PROVIDE SECURITY AND SAFETY TRAINING, SUPPORT AND GUIDANCE TO OUR OWN PERSONNEL AS WELL AS THE BANK’S PERSONNEL IF SO REQUIRED BY THE CLIENT. THIS TYPICALLY INCLUDES ADVISING ON EMERGING SECURITY AND SAFETY ISSUES AND CONSULTATION REGARDING THE ESTABLISHMENT OF CONTROLS TO MITIGATE RISKS.

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CONTACT US 0861 –iMVULA

WWW.iMVULA.NET

INFO@iMVULA.NET

HEAD OFFICE – WOODMEAD

DURBAN

iMVULA PLACE 5 WOLSELEY STREET WOODMEAD EAST SANDTON 2191

21 CIRCUIT ROAD WESTMEAD PINETOWN 3610

TEL: 011 202 7700

031 700 9190

PORT ELIZABETH

VREDENBURG

15 STANLEY STREET PORT ELIZABETH 6001

ANKER CENTRE 31 SKOOL STREET VREDENBURG 7380 022 715 1715

041 586 3990

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BLOEMFONTEIN

POLOKWANE

19 HILLS STREET HILTON BLOEMFONTEIN 9301

SUITE 15, BICCARD PARK, 43 BICCARD STREET, POLOKWANE 0699

051 430 5329

015 291 5029


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CONTACT US 0861 –iMVULA

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WWW.iMVULA.NET

INFO@iMVULA.NET

RICHARDS BAY

MODDERFONTEIN

58 SALIGNA ROAD KWAMBONAMBI 3915

4 MCGOWEN ROAD MODDERFONTEIN 1609

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011 579 4360

PIETERMARITZBURG

WITBANK

360 JABU STREET PIETERMARITZBURG 3201

OFFICE 6 HI-TECH HOUSE CNR RHODES & BOTHA STREET WITBANK 1034

033 342 6879

013 656 9198

BALLITO

CAPE TOWN

UNIT 9 & 10 LAGUNA SECA C/R JACK SMITH AND LEE BARNS BOULEVARD BALLITO SERVICES PARK NORTH BALLITO

4 QUEENS PARK ROAD SALT RIVER 7925

032 947 2778

021 448 4991


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