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GCDP Program Report Quarter 1 2014


GCDP Q1 2014 EPs Raised


KPI REPORT | EP Raises 2014%Q1%EP%Raises% Goal%

13014%

2014%Q1%EP%Raises%

12013%

Goal%

13814%

12813%

10921%

7935%

7193%

6499% 1376%

Q1/14%

• 

1365%

Jan/14%

3798% 3453% 1334%

1610% 2030% 1712%

Feb/14%

Mar/14%

•  There is 11% growth over Q1 2013 •  66% of goal achievement in comparison with Q1 2013 •  Entities were more focused on member recruitment in the past quarter Entities are not focused on raising all of their forms earlier enough for the next peak


Entities with Top Growth & Drop in EP Raises Top Entities in EP Raising Drop

Top Entities in EP Raising Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

HONG KONG INDIA SINGAPORE CANADA BRAZIL THAILAND COLOMBIA MEXICO UNITED STATES AFGHANISTAN VENEZUELA POLAND SERBIA GERMANY MALAYSIA

+204 +191 +159 +115 +100 +97 +78 +66 +66 +62 +61 +52 +48 +47 +47

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

PAKISTAN NIGERIA TAIWAN UNITED KINGDOM CZECH REPUBLIC FRANCE BAHRAIN UKRAINE RUSSIA ETHIOPIA SWITZERLAND GEORGIA CHINA, MAINLAND THE PHILIPPINES SLOVAKIA

-187 -137 -106 -77 -60 -55 -44 -44 -34 -30 -28 -25 -23 -22 -15


GCDP Q1 2014 TNs Raised


KPI REPORT | TN Raises 2014%Q1%TN%Raises%

2014%Q1%TN%Raises% Goal% 11358%

13114%

Goal$

12113%

13814$

12813$

10798%

8253$ 5972$

7230%

1797$ 1431$

Q1/14%

• 

Jan/14$

3752$

3029$ 1535$

1943$

1674$

Feb/14$

Mar/14$

•  49% growth compared to Q1 2013 •  95% Goal achievement of TN Raising in Q1 Entities are achieving the TN raises goals and are slowly more focused on ensuring the sustainability and the delivery


Entities with Top Growth & Drop in TN Raises Top Entities in TN Raising Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

EGYPT BRAZIL COLOMBIA ARGENTINA ROMANIA POLAND THAILAND MAURITIUS TAIWAN BULGARIA UGANDA HUNGARY MALAYSIA MEXICO PERU

+2531 +891 +425 +206 +106 +69 +60 +58 +57 +56 +56 +50 +50 +44 +43

Top Entities in TN Raising Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

RUSSIA CHINA, MAINLAND UKRAINE TOGO INDIA CAMBODIA INDONESIA BENIN TURKEY THE PHILIPPINES ITALY COTE D'IVOIRE SENEGAL CROATIA OMAN

-243 -203 -201 -184 -174 -69 -54 -49 -47 -27 -21 -19 -17 -16 -16


GCDP Q1 2014 Matches


KPI REPORT | Matches 2014%Q1%Matches%

2014%Q1%Matches% Goal%

13.14%

Goal$

12.13%

13814$

12813$

2492$

5743%

1680$ 3712%

Q1/14%

3214%

1963$ 1482$

1288$ 1159$ 873$

Jan/14$

Feb/14$

•  15% growth compared to Q1 2013 •  65% Goal achievement of Matches in Q1 •  Lack of focus and slow partnership delivery

739$

Mar/14$

993$


Entities with Top Growth & Drop in EP Matching Top Entities in EP Matching Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

SINGAPORE INDONESIA BRAZIL VENEZUELA EGYPT GERMANY AFGHANISTAN INDIA CANADA COLOMBIA MALAYSIA UNITED STATES TANZANIA TURKEY PERU

+66 +61 +49 +49 +45 +43 +43 +41 +40 +40 +39 +33 +25 +22 +21

Top Entities in EP Matching Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

NIGERIA CHINA, MAINLAND UNITED KINGDOM RUSSIA THE PHILIPPINES UKRAINE ROMANIA OMAN BAHRAIN POLAND THE NETHERLANDS SLOVAKIA THAILAND HUNGARY FINLAND

-115 -102 -91 -41 -32 -28 -17 -14 -14 -13 -11 -8 -8 -7 -7


Entities with Top Growth & Drop in TN Matching Top Entities in TN Matching Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

BRAZIL ARGENTINA INDIA PERU RUSSIA TUNISIA POLAND UGANDA ROMANIA TAIWAN SRI LANKA VIETNAM BULGARIA SOUTH AFRICA MALAYSIA

+132 +89 +43 +37 +33 +30 +28 +25 +24 +24 +24 +24 +23 +19 +18

Top Entities in TN Matching Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

TOGO COLOMBIA ITALY TURKEY CHINA, MAINLAND EGYPT BENIN CAMBODIA THAILAND PORTUGAL INDONESIA UKRAINE MOROCCO BAHRAIN MOZAMBIQUE

-113 -44 -42 -37 -30 -30 -22 -19 -15 -13 -13 -11 -11 -10 -7


GCDP Q1 2014 Realizations


KPI REPORT | Realizations 2014%Q1%Realizes%

2014%Q1%Realizes% Goal$

13014$

Goal$

12013$

7547$ 5985$

4339$

13714$

12713$

3595$

5116$

2828$

2225$ 1625$ 1464$

Q1/14$

• 

Jan/14$

Feb/14$

983$

765$

Mar/14$

•  17% growth compared to Q1 2013 •  79% Goal achievement of Realizations in Q1 EP raises and matches goals not being met effected this quarter’s realizations goal achievement

824$


Entities with Top Growth & Drop in EP Realizing Top Entities in EP Realization Growth 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

INDONESIA BRAZIL ARGENTINA JAPAN TURKEY EGYPT MALAYSIA CHILE PERU COLOMBIA AUSTRALIA GERMANY KENYA INDIA GEORGIA

+154 +120 +96 +78 +74 +73 +58 +52 +50 +48 +42 +37 +35 +35 +28

Top Entities in EP Realization Drop 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

NIGERIA TAIWAN CHINA, MAINLAND BAHRAIN RUSSIA OMAN CANADA GHANA NORWAY THAILAND THE PHILIPPINES THE NETHERLANDS ROMANIA KYRGYZSTAN ESTONIA

-122 -48 -38 -31 -22 -21 -17 -16 -13 -13 -11 -11 -9 -8 -8


Entities with Top Growth & Drop in TN Realizing Top Entities in TN Realization Growth

Top Entities in TN Realization Drop

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

BRAZIL ARGENTINA MAURITIUS SRI LANKA PERU MEXICO EGYPT THAILAND SLOVAKIA HUNGARY VIETNAM CZECH REPUBLIC ROMANIA CHILE ECUADOR

+196 +135 +108 +89 +68 +49 +45 +44 +42 +39 +37 +28 +27 +22 +22

TOGO INDIA COLOMBIA PORTUGAL MOROCCO CAMEROON THE PHILIPPINES MALAYSIA BENIN MOZAMBIQUE GUATEMALA COTE D'IVOIRE VENEZUELA CHINA, MAINLAND ALBANIA

-113 -51 -31 -27 -27 -20 -20 -14 -14 -11 -11 -8 -8 -7 -6


GCDP Program Report Efficiency


EFFICIENCY RATIO’S Matching Rates TN Matching Rate in Q1: 54% (-5%) EP Matching Rate in Q1: 73% (-1%)

EP Match & Realisation Time

EP Matching Time in Q1: 45 days (+4 days) EP Realization Time in Q1: 42 days (+5 days)

TN Match & Realisation Time TN Matching Time in Q1: 58 days (-3 days) TN Realization Time in Q1: 42 days (+5 days)

Realisation Rates EP & TN Realisation Rate in Q1: 77% (+2%)


Q1 2014

GCDP QUALITY REPORT


GCDP NPS evolution Q4 2013 - Q1 2014

NPS Q4 2013: 42

NPS Q1 2014: 49

%promoter/Re: 16%

%promoter/Re: 32%

% Promoter: 57%

% Promoter: 62%

% Detractor: 15%

% Passive: 28%

RR : 44%

% Detractor: 13%

% Passive: 25%

RR : 45%


GCDP NPS evolution per stage Q4 2013 - Q1 2014 Matched

Realized

Completed

Q4 2013

Q1 2014

Q4 2013

Q1 2014

Q4 2013

Q1 2014

NPS

50

47

34

40

42

49

%promoter/re-ma

28%

30%

20%

24%

16%

32%

%promoter

58%

57%

53%

56%

57%

62%

%detractor

8%

10%

19%

16%

15%

13%

%passive

34%

33%

28%

28%

28%

25%

Response Rate

50%

52%

48%

46%

44%

45%


GCDP Self Select Issue Q1 2014 SELF-SELECT ISSUES (Promoters)

Stage

COUNT % (ALL)

SELF-SELECT ISSUES (Detractors)

Cross-cultural understanding & awareness"

Completed" 1476"

16!

AIESEC’ support during the experience

Personal development"

Completed" 1258"

13!

Stage

COUNT % (ALL)

Completed

284

18

Job-description clarity and alignment

Realise

234

14

Opportunity to create positive societal impact" Completed"

991"

10!

Logistical support

Realise

210

13

Cultural preparation"

Realise"

806"

9!

Integration by the hosting entity

Realise

176

11

Integration by the hosting entity"

Realise"

775"

8!

Opportunity to create positive societal impact Completed

130

8

Completed"

710"

8!

Match

88

5

Realise"

594"

6!

Communication effectivity during acceptance procedure Personal development

Completed

88

5

Match"

537"

6!

Cross-cultural understanding & awareness

Completed

87

5

Match"

481"

5!

Cultural preparation

Realise

79

5

Realise"

449"

5!

Information provided about the GCDP programme

Match

62

4

Matching support"

Match"

421"

4!

Matching support

Match

60

4

Induction to AIESEC"

Match"

396"

4!

Visa documents and information

Match

55

3

The selection process"

Match"

375"

4!

The selection process

Match

36

2

Visa documents and information"

Match"

194"

2!

Induction to AIESEC

Match

27

2

AIESEC’ support during the experience" Logistical support" Communication effectivity during acceptance procedure" Information provided about the GCDP programme" Job-description clarity and alignment"


GCDP Promoter Issue (Stage Based)

Q1 2014 SELF-SELECT ISSUES (Promoters)

Stage

COUNT % (ALL)

SELF-SELECT ISSUES (Promoters)

Stage

COUNT % (ALL)

Cross-cultural understanding & awareness"

Completed" 1476"

16!

Cultural preparation"

Realise"

806"

9!

Personal development"

Completed" 1258"

13!

Integration by the hosting entity"

Realise"

775"

8!

Opportunity to create positive societal impact" Completed"

991"

10!

Logistical support"

Realise"

594"

6!

AIESEC’ support during the experience"

710"

8!

Job-description clarity and alignment"

Realise"

449"

5!

Completed"

SELF-SELECT ISSUES (Promoters) Communication effectivity during acceptance procedure" Information provided about the GCDP programme"

Stage

COUNT % (ALL)

Match"

537"

6!

Match"

481"

5!

Matching support"

Match"

421"

4!

Induction to AIESEC"

Match"

396"

4!

The selection process"

Match"

375"

4!

Visa documents and information"

Match"

194"

2!


GCDP Detractor Issue (Stage Based)

Q1 2014 SELF-SELECT ISSUES (Detractors) AIESEC’ support during the experience

Stage

COUNT % (ALL)

SELF-SELECT ISSUES (Detractors)

Stage

COUNT % (ALL)

Completed

284

18

Job-description clarity and alignment

Realise

234

14

Opportunity to create positive societal impact Completed

130

8

Logistical support

Realise

210

13

Personal development

Completed

88

5

Integration by the hosting entity

Realise

176

11

Cross-cultural understanding & awareness

Completed

87

5

Cultural preparation

Realise

79

5

SELF-SELECT ISSUES (Detractors) Communication effectivity during acceptance procedure" Information provided about the GCDP programme

Stage

COUNT % (ALL)

match

88

5

Match

62

4

Matching support

Match

60

4

Visa documents and information

Match

55

3

The selection process

Match

36

2

Induction to AIESEC

Match

27

2


GCDP Project Report Quarter 1 2014


Product Packaging OBJECTIVE: Enable the entities to package their oGCDP product in the way that can attract the right customers

KPIs: •  11% growth in EP Raising in Q1! •  66% goal achievement of EP Raising in Q1!

MILESTONES: ‣  Product Packaging education based on tiers at IPM/XPRO ‣  Bi-weekly group coaching for MC VPs ‣  Target entities implemented Product Packaging framework& tools, and share success in the network Successes •  Target entities are clear about Product Packaging through IPM/XPRO, Group coaching and GCP sharing ! ! •  19/22 target entities grow in EP Raising ! (average absolute growth 60, average relative growth 43%)!

Challenges •  Conversion management behaviors in the network is still not strong enough ! •  Issue-based marketing is still not very common in the network due to lack of alignment with iGCDP business model! •  Synergy between Program and Marketing in local level still needs improvement !


Business Model OBJECTIVE: The model is to ensure that entities run Global Community Development Program with financial sustainability and long term impact KPIs: •  36% growth in TN Raising in Q1 ! •  95% goal achievement of TN Raising in Q1! MILESTONES: ‣  Business model education based on tiers at IPM/XPRO ‣  Bi-weekly group coaching for MC VPs ‣  Target entities implemented BM and share success in the network

Successes

Challenges

‣ 

Target entities are clear about Business Model through IPM/XPRO, Group coaching and GCP sharing !

‣ 

Financial sustainability is still a common problem for the network even with improvement from the past state!

‣ 

Specific entities have a huge success with financial sustainability!

‣ 

Business model successes and practices are still not widespread across all tiers and regions!

‣ 

16/20 target entities grow in TN Raising (average absolute growth 184, average relative growth 57%)!


Quarter 2 Plan Overview

Product Enhancement & Conversion

Business Model Implementation •  Business Model Impact & Showcasing •  Assessing and showcasing the impact of the model by assessing NPS, growth, financial and other impact with materials of the success showcased to increase implementation •  Business Model Implementation •  Creation and gathering of materials for the 7 sales methods and for the delivery phase for fruit peak. •  Tracking, consulting and feedback on 10 BM piloting entities •  Coach entities to improve Talent Management processes and structures!

•  •  •  •  • 

Product Packaging Implementation– Group coaching and share focused entities Product Packaging outputs . Conversion management– Conversion from OP/ORS, Processes, Behaviors knowledge, coaching and showcase Exchange Participants Preparation! Add Good Case Practices, coaching and tracking Members Go on Exchange ! Finalize content with Nikita, add GCPs and coaching Coach entities to improve Talent Management processes and structures!


Quarter 2 Plan Overview GCDP Next Steps Global Supply & Demand Project •  • 

• 

S&D Analysis – Weekly analysis sent to be share with MCVPs about plan, progress, available forms and top performances in steps of the process." Partnership Facilitation – Connecting entities that have partnerships gaps and tracking their delivery, specifically with the focus groups Power Hour – Weekly 1 hour matching space for EPs, EP and TN Managers to connect for faster matching"

•  Global Planning Follow up •  Entities’ summer peak goal achievement forecast •  Based on forecast, follow up at MCP Summits and adjust goals


Gcdp programme & projects report for network q1